Part Time Receptionist - Dallas Stars (Frisco, TX)
This position is responsible for providing professional, friendly and courteous customer service to visitors, customers and employees a-like as well as assisting other departments with duties as assigned.
Answer and re-direct phone calls appropriately.
Greet and assist clients and guests that visit the Executive Front Office.
Assist with and distribute arriving mail and deliveries to the appropriate departments.
Maintain the phone directories for the Executive Office and Dr Pepper StarCenters.
Maintain the conference room calendars at the Executive Office.
Maintain shipping supplies including but not limited to mailing & shipping supplies and verifying sufficient funds in postage meter.
Ordering and distribution of all business cards.
Ordering, stocking, and maintaining office and kitchen supplies.
Help maintain the professional appearance of the office.
Assist other departments with special projects and tasks when time and approval permit.
Minimum of 1-2 years of prior administrative experience is preferred.
Proficient user of Microsoft Office products.
A high level of professionalism and willing to take initiative on a project accurately and see it through from beginning to end.
Must be flexible in a fast paced, team-oriented environment, as well the ability to work independently when necessary.
Must have a positive attitude and excellent communication skills with all guests and employees, both in person or by phone.
Highly motivated, organized, ability to multi-task and be detail-oriented are a must.
Working knowledge of hockey is preferred, but not required.
Physical Demands and Working Environment:
While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.
*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.
Front Desk Manager for Plano Dr Pepper StarCenter - Dallas Stars (plano, tx)
Job Summary: The Front Desk Manger is the key person at each rink responsible for tying all departments together. Front Desk Managers must have knowledge of all other departments. The Front Desk is the main point of contact for our customers, so if there are any maintenance issues, scheduling conflicts or any other reason to get in contact with customers, it is done through the Front Desk.
Must have a working knowledge of all programs: Adult and Youth Hockey, Academy Programs, Figure Skating, Birthday Parties, Public Skate, and Open Hockey sessions.
Hire, train, and manage staff of Front Desk associates on all programs which includes, but is not limited to:
enrolling customers into MaxGalaxy for hockey leagues and academy programs
Ringing up sales into MaxGalaxy for all programs
Open Hockey policies and procedures
locker room procedures
Freestyle session procedures
booking birthday parties and special events
general customer service
Hire, train, and manage Skate Guard staff which includes:
testing of Skate Guards for competence in ice skating skills
monitoring to ensure that rules and regulations of Public Skate sessions are being enforced
Books birthday parties, Tours, Group Skates, and private events which include:
managing staff of party hostesses
liaison with food and beverage provided
coordinating with building staff any special arrangements for the event
The Front Desk Manager and the Front Desk staff must be able to handle all customer complaints on the spot in a calm manner and communicate to the appropriate manager the nature of the complaint.
Cash management for the POS units which includes:
managing the cash in the change safe,
arranging for change to be delivered from Loomis or picked up from the bank.
Make weekly schedules for the Front Desk staff, Skate Guards, and Party Hostesses based on the rinks schedules/staffing needs.
Payroll-verifies and enters payroll into PayCom for the Front Desk, Skate Guards, and Party Hostesses.
Responsible for the appearance of the front desk which includes:
maintaining hand out information on all programs
Works a minimum of 30 hours at the Front Desk per week
Works all large group events and private events including event space rental and ice rentals
Inventory and ordering of office supplies for facility
Updates MaxGalaxy with team and locker room assignments on a weekly basis
Serve as Manager on Duty for a minimum of 2 prime time shifts per week.
Group Events Coordinator (Sales) - New Jersey Devils (Newark, NJ)
As an organization the Prudential Center and New Jersey Devils are committed to becoming world class, impacting each fan on a personal level and being agents of change in the community. The Group Events Coordinator will be a critical component in the Group Events department’s fulfillment of these commitments. The Coordinator will run an ambitious schedule in supporting all group sales related activities to maximize department efficiency and productivity. This individual will work closely with the Group Sales Director and Manager to achieve great results.
Manage group sales Fan Experience Programs
Work all game nights and special events to assist in fulfillment of fan experiences
Coordinate all promotional collateral for group clients
Manage ticket mailings and distribution for group clients
Work with Group Sales Director and Manager to coordinate weekly/monthly promotional emails
Assist with all special events and game night promotions
Manage development of group sales hustle and sales reporting
Must have the ability to handle multiple projects
Assist with other group duties as assigned
Qualifications and Requirements:
Computer literacy required
Position requires excellent communication skills, both oral and written.
Strong time management and organizational skills.
Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry
Event Receptionist (Part Time) - St. Louis Blues/Scottrade Center/Peabody Opera House (St. Louis, MO)
The St. Louis Blues, Scottrade Center & Peabody Opera House seek a responsible Event Receptionist. Event Receptionists are responsible for giving outstanding, friendly, prompt and professional service to incoming callers and office guests. Candidates must enjoy a fast-paced environment and be able to work a flexible schedule, consisting of days, evenings, weekends and holidays as needed. This is a part-time, hourly position.
Duties will include, but are not limited to the following:
Welcome visitors by greeting them in person or on the telephone, answering or directing inquiries.
Deal with all inquiries in a professional and courteous manner, in person, on the telephone, or via email.
Keep up to date with current promotions and events at Scottrade Center and Peabody Opera House.
Receive and resolve guests' questions and concerns.
Work with other departments to ensure highest standards of guest service are met.
Provide day-time lunch/vacation coverage and assistance to Company Receptionist as needed.
Maintain high standards of housekeeping in the reception area.
Other duties as assigned.
1-3 years prior receptionist experience.
Neat, professional appearance.
Positive, upbeat personality.
Excellent interpersonal, verbal, and written communication skills.
Experience with multi-line phone systems preferred.
Ability to maintain composure under pressure.
Proficient in Microsoft Office, internet and email.
Ability to work a flexible schedule which may include day-time hours as well as evenings, weekends and holidays as needed.
When you apply for this job online, you will be required to answer the following questions:
1. Do you understand this an event-based, part-time position possibly working days, nights, weekends and holidays?
2. Are there any days or times you are unavailable to work?
3. Please provide hourly compensation expectation.
Manager, Human Resources (Hospitality) - Vancouver Canucks (Vancouver, BC)
CANUCKS SPORTS & ENTERTAINMENT EMPLOYMENT OPPORTUNITY (Permanent, Full Time)
Position: Manager, Human Resources (Hospitality) Department: Human Resources Reports to: Director, Human Resources
Looking to work in an environment like no other? One whereour fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision isto be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference. We are currently looking for a Hospitality Team member who will play a very important part to achieve our vision.
Reporting to the Director, Human Resources, but working closely with the Vice President, Hospitality, and the Hospitality team the Manager, Human Resources (Hospitality) will be the key HR support to Hospitality management & staff. This position will perform a wide variety of human resource generalist functions to attract, develop, and retain a satisfied, people-oriented, and high performing Hospitality workforce.
DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
Recruitment, Selection & Retention · Oversees recruitment for the full-time and part-time workforce of the Hospitality Division at Canucks Sports & Entertainment. · Proactively explores and recommends new and innovative candidate attraction ideas and opportunities to attract high caliber staff, including the use of social media and other current attraction strategies · Ensures the completion of necessary hiring processes (e.g. job descriptions, employment offers, reference checks, set-up documentation, training etc.) · Works closely with members of the HR department on smooth and efficient onboarding and orientation processes for Hospitality staff hires. · Works with Hospitality management and collaborates with other HR staff to organize and coordinate an effective culinary internship program for the Hospitality division. This includes liaising with and proactively reaching out to culinary schools to recruit & interview potential interns, and maintaining a system to measure success of internships · Develops and implements retention strategies that focus on a service oriented, hospitality workforce
Training, Employee Engagement, Recognition & Development · Works event times at Rogers Arena to engage with staff and managers in order to build collaborative relationships · Suggests and develops innovative and progressive ideas to support overall employee satisfaction goals · Takes proactive steps to recognize staff when they are positively demonstrating our Playbook values and team standards · Collaborates with the Hospitality and HR departments in the coordination of staff events · Coordinates, and where applicable facilitates, in-house training programs · Works with the VP, Hospitality and Director, HR in the ongoing development of training & development plans and initiatives
Employee & Labour Relations · In collaboration with the Director, Human Resources and fellow Manager, Human Resources, administers the collective agreement, labour statutes and company policies, and provides advice to Hospitality managers as required. · Provides supervisors and managers with guidance on handling performance related issues that arise · Acts as the key contact for all Hospitality staff on HR related questions or concerns · Supports a positive labour environment by building relationships with staff, managements and the Union and taking a proactive and positive approach to issue resolution · Conducts initial investigations of employee issues that are brought forward, and works in collaboration with other HR management to resolve · Handles first and second step employee grievances and investigations
Leave Management · Monitors, administers and follows-through on all long term sick leave absences of Hospitality staff and keeps records up to date · Proactively works with employees on successful return-to-work and accommodation scenarios
EXPERIENCE AND QUALIFICATIONS:
· Experience with innovative staff recruitment and retention strategies · Experience coordinating various orientation and training programs, and in developing training initiatives and facilitating sessions. · Solid experience in labour relations, interpreting and administering a Collective Agreement, incident investigations and grievance handling is essential · A positive team player with high energy and a strong client service focus · A thoughtful and collaborative problem solver, with a problem solving approach that is practical and client-centered · Excellent interpersonal and communication skills with an ability to interact effectively with diverse client groups · A professional and collaborative approach to working with unions and handling labour relations issues · Ability to demonstrate sensitivity, objectivity, confidentiality, good judgment and professionalism when handling all HR related issues · A self-starter who puts thought, creativity, and ingenuity into work assignments · Excellent organizational skills with the ability to handle multiple projects · Computer-literate, with a strong working knowledge of Windows-based software applications · A diploma/degree in Human Resource Management along with a minimum of 5 years’ progressive generalist experience in a unionized environment · Experience in a hospitality environment would be a strong asset · Experience in sick leave management along with successful return to work strategies is an asset · Must be flexible and adaptable to work evening, weekends and holidays as per the game & event calendar
Interested, qualified candidates are invited to submit their resume and cover letter. This position will remain open until filled. We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
When you apply for this job online, you will be required to answer the following questions:
1. Do you have experience with innovative staff recruitment and retention strategies?