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Current available jobs in Administration/General Management:

Administration/General Management: General Management/Profit & Loss
General Manager - Dr Pepper StarCenter of Farmers Branch - Dallas Stars (Farmers Branch, Tx)

Job Summary: This position is responsible for the day-to-day operations of the Farmers Branch Dr Pepper StarCenter.


  • Oversee day to day operations of facility

    • Cash handling and deposits

    • Enrollment processing

    • Collections and revenue tracking

      • Pro Rent

      • Freestyles/Figure Skating

      • Youth and Adult Hockey

      • LTS

      • Party Rentals

      • Ice Rentals

      • NSF Collection

      • Online Registration tracking

    • Employee schedules

      • Front Desk

      • Operations

      • Managers

    • Customer Service

    • Ice Scheduling

      • Booking in Max Galaxy

      • Selling of ice to 3rd parties

      • Booking internal programs

    • Review and approval of facility expenses

      • P Card payment to vendors

      • Liaise with Dallas Stars Account Payable Department

  • Liaise with Home Office Support staff

    • Hockey Programs

    • Skating Programs

    • Operations/Building Maintenance

    • IT

    • HR

  • Prepare annual budgets with VP

  • Prepare monthly sales tracking for VP

  • Forecasting and analysis of revenues and expenses

  • Review and approve monthly P & L

  • Review and approve all new hires

  • Oversee training of new employees

  • Review and approve all payroll on a bi-weekly basis

  • Create, monitor and update Manager On Duty schedule

  • Oversee implementation of all new policies and procedures

  • Oversee implementation of all marketing initiatives for the facility

    • Social Media

    • Website content

    • Traditional marketing

      • Liaise with VP and coordinate efforts with other rinks

  • Negotiate and manage venue contracts

    • Ice Rental Customers

    • Building tenants

    • Vending Agreements

    • Work with Home Office team on service contracts

  • Handle all customer service issues for facility

  • Work with Corporate Sales Department on all sponsor fulfillment.

    • Dasherboards

    • Murals

    • Other signage and programs

  • Liaise with VP regarding all legal matters

    • Litigation

    • Contracts

  • Liaise with third party concessionaire regarding food and beverage operations

    • Track monthly sales

    • Coordinate monthly settlements

  • Meet regularly with staff

  • New Business and Revenue growth

    • Create new revenue streams

    • Maximize Ice utilization in facility


Specific Skills:

The individual must have a strong background in Management of an Ice Center 

  • Max Galaxy, Point Streak, RMS (Rink Management)

  • Excel, Word, PowerPoint, Outlook

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Administration/General Management: Administrative/Executive Assistant
CRM Analyst - Florida Panthers (Sunrise, Fl)

General Description:

The CRM Manager will lead all day-to-day activities for the ticket sales, premium seating, and sponsorship departments at Sunrise Sports & Entertainment related to CRM.  The primary function of the role is to support the sales and marketing leadership group to drive revenues and identify strategic insights.  Through setting strategy, implementing policies, and analyzing effectiveness, the CRM Manager will have a direct impact and is mission critical to sales and marketing functions.  The CRM Manager will work daily with the marketing and sales teams to identify and recommend best practices in CRM administration and e-mail marketing campaigns.


Work with leadership group to deliver CRM and e-mail marketing strategies for Florida Panthers hockey and BB&T Center events.

  • Champion user adoption across ticket sales and sponsorship modules.

  • Assist marketing team with design and delivery of e-mail marketing campaigns.

  • Manage data hygiene and validation processes of SSE CRM database.

  • Adhere and promote industry best practices to enhance the CRM user experience

  • Drive database growth and establish KPI’s for customer engagement events (opens, purchases, activities, etc.)

  • Manage CRM/e-mail marketing integration to optimize programs through automation and target segmenting

  • Strategize, capture, distribute, manage, and analyze all lead generation campaigns for both Florida Panthers Hockey club and BB&T Center events

  • Develop custom dashboards and reports to measure KPI’s and drive insights.

  • Manage system user administration and security roles

Maintain accurate reporting to ensure data input and user productivity mirrors reality in all process areas.

Requires/Desired Skills:

  • 1-2 years of Microsoft Dynamics CRM experience with database marketing experience a plus

  • Bachelor’s degree in Marketing, Computer Science, Business Administration, or related field

  • Demonstrated ability to work across multiple organization areas

  • Experience in Microsoft Office suite, particularly Excel

  • SQL experience required

  • HTML experience preferred

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