Front Desk Manager for Plano Dr Pepper StarCenter - Dallas Stars (Plano, tx)
Job Summary: The Front Desk Manger is the key person at each rink responsible for tying all departments together. Front Desk Managers must have knowledge of all other departments. The Front Desk is the main point of contact for our customers, so if there are any maintenance issues, scheduling conflicts or any other reason to get in contact with customers, it is done through the Front Desk.
Must have a working knowledge of all programs: Adult and Youth Hockey, Academy Programs, Figure Skating, Birthday Parties, Public Skate, and Open Hockey sessions.
Hire, train, and manage staff of Front Desk associates on all programs which includes, but is not limited to:
enrolling customers into MaxGalaxy for hockey leagues and academy programs
Ringing up sales into MaxGalaxy for all programs
Open Hockey policies and procedures
locker room procedures
Freestyle session procedures
booking birthday parties and special events
general customer service
Hire, train, and manage Skate Guard staff which includes:
testing of Skate Guards for competence in ice skating skills
monitoring to ensure that rules and regulations of Public Skate sessions are being enforced
Books birthday parties, Tours, Group Skates, and private events which include:
managing staff of party hostesses
liaison with food and beverage provided
coordinating with building staff any special arrangements for the event
The Front Desk Manager and the Front Desk staff must be able to handle all customer complaints on the spot in a calm manner and communicate to the appropriate manager the nature of the complaint.
Cash management for the POS units which includes:
managing the cash in the change safe,
arranging for change to be delivered from Loomis or picked up from the bank.
Make weekly schedules for the Front Desk staff, Skate Guards, and Party Hostesses based on the rinks schedules/staffing needs.
Payroll-verifies and enters payroll into PayCom for the Front Desk, Skate Guards, and Party Hostesses.
Responsible for the appearance of the front desk which includes:
maintaining hand out information on all programs
Works a minimum of 30 hours at the Front Desk per week
Works all large group events and private events including event space rental and ice rentals
Inventory and ordering of office supplies for facility
Updates MaxGalaxy with team and locker room assignments on a weekly basis
Serve as Manager on Duty for a minimum of 2 prime time shifts per week.
The Dallas Stars and Dr Pepper StarCenters are Equal Opportunity Employers.
Summary: The Booking Intern will provide administrative support for the Director of Booking. Responsibilities include meeting planning, calendar maintenance, answering phones, field and screen inquiries related to building and parking lot rental requests, special project work, and general office administration.
Examples of Essential Duties/Responsibilities: • Answer and log calls in a professional and efficient manner • Assist in scheduling meetings and prepare needed meeting materials • Accurately maintain event contracts and client information files • Electronically file and archive important emails and documents for future reference • Prepare weekly calendar of scheduled events and tentative hold reports and respond to inquiries • Follow-up on leads generated by outside sources • Send promoter guides as needed • Create and distribute event recap information • Assist with inquiries related to building availability, parking lot rentals and invoices • Follow up with VIP services including ticketing, security requests, and production items • Track marketing and PR timelines and rollouts for each event • Create ‘Day of Event’ with pertinent event information • Assist in booking Arena event areas for special events/occasions • Work with outside vendors to provide basic information on special event bookings • Other duties as assigned
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient in MS Word, Excel, PowerPoint, Group Wise and Outlook
• Bachelor’s degree or equivalent • Minimum 1-2 years’ experience working in an office setting in an administrative support role • Solid organizational skills with strong attention to detail • Excellent communication skills, both verbal and written • Proficiency in Microsoft Office • Proactive approach to completing tasks and projects • Ability to work well with all levels of management, staff, outside clients and vendors • Excellent follow up skills • Ability to handle multiple projects and work well under pressure • Flexible schedule with the ability to work nights, weekends and holidays as needed
Part Time Guest Relations Associate - TD Garden (Boston, MA)
This position is located at TD Garden, located in Boston, MA. It is home to the 2011 NHL’s Stanley Cup Champion Boston Bruins and the NBA’s Boston Celtics. The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with a Pro Shop, four private restaurants, 89 executive suites, 1,100 club seats, and a multi-million dollar High Definition video scoreboard. We are looking for energetic, customer service oriented associates who want to create special experiences for our guests! This position will begin training in the summer months, but the full schedule will not start until late September 2015, at the beginning of the NBA and NHL seasons.
Provide receptionist coverage in the Guest Relations Office and Executive Lobby during events and occasionally during regular business hours.
Responsibilities include but are not limited to greeting guest and clients, checking email, answering incoming and internal phone calls, directing and assisting guest, recording incidents, receiving and logging lost and found items and working with all departments to facilitate timely resolution to guest issues due to ticketing, seating, safety and security issues.
High School diploma or equivalent
Strong interpersonal skills, strong customer service skills, and a professional and courteous appearance and manner
Knowledge of the Boston area, strong computer skills, well organized and detail oriented, and highly flexible.
Must commit to working a minimum of 2 events per week including evenings and weekends.
At least 1 year customer service experience preferred
The TD Garden is an Equal Opportunity Employer.
When you apply for this job online, you will be required to answer the following questions:
1. Are you available to work nights, weekends and holidays?