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Current available jobs in Administration/General Management:





Administration/General Management: General Management/Profit & Loss
Director, Business Operations - Berlin Eisbaren (Berlin, na)

Organization:        Berlin Eisbaren

Position Title:        Director, Business Operations
Location:               Berlin, Germany

The Berlin Eisbaren, are one of the most prominent team in the German league, the DEL, and one of the most iconic team in Europe. With seven DEL championships in the last 10 years, the Eisbaren have a strong winning culture. The team is 100% owned by the Anschutz Entertainment Group and as such the organization is strongly connected to the other AEG owned teams including the 2012 and 2014 Stanley Cup Champions, the Los Angeles Kings.  

SUMMARY

The Director will be responsible for implementing the strategic vision, planning and day-to-day operations of the business functions of the Berlin Eisbaren and will be directly accountable for managing the ticketing and merchandising operations, driving new business initiatives while controlling operational costs. The director will ensure coordination and support to the AEG Global Partnerships team who are responsible for the club’s Sponsorship and Premium sales. The immediate priority of this position is to provide leadership and strategic direction for the purpose of maximizing attendance at the team’s home games at the Mercedes Benz Arena through the abovementioned disciplines. The Director will report to the team’s Managing Director.

**Please note this position is located in Berlin, Germany

RESPONSIBILITIES

  • Spearhead the development, communication and implementation of effective growth strategies and processes.
  • Foster a success-oriented, accountable environment within the company.
  • Managing, coaching and mentoring direct reports including Ticketing Director, Marketing Director, Events & Entertainment Director, and Finance Director.
  • Crafting and executing the team’s budget, business plan and business strategy.
  • Direct company operations to meet budget and other financial goals
  • Responsible for the measurement and effectiveness of all processes internal and external.

·         Provides weekly and monthly business reports to team MD and AEG Senior Management.

  • Coordinating and integrating the efforts of the Ticket Sales and Marketing departments to achieve the club’s tickets sales and related revenue goals.
  • Coordinating and integrating the efforts of the AEG Global Partnerships department, Marketing & Events department to achieve the club’s Sponsorship and Premium revenue goals.
  • Negotiate, Manage and Monitor the agreement with the team’s official Merchandiser and ensure proper coordination with Marketing and Finance teams
  • Oversee the development of the Customer Database and CRM activities in order to support ticketing revenue objectives
  • Ensure that the Eisbaren remain a league leader in marketing strategies and game day experience by fully leveraging all aspects of the state of the art arena while controlling costs
  • Oversee all costs control procedures, develop and implement cost reduction procedures.
  • Cultivate and maintain relationships with colleagues at other AEG divisions including at the Arena and the Entertainment District

EXPERIENCE AND COMPETENCIES

  • Experienced leader and senior executive with appropriate senior-level experience.
  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus.
  • Intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
  • Good educator who is trustworthy and willing to share information and serve as a mentor.
  • Excellent negotiator who is experienced in contract development.
  • Personal Accountability - Not afraid to make tough decisions, gains input from others and moves decisions forward in the organization.
  • Results Oriented - Drives the team and the organization for results in order to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation.
  • Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
  • Managing Processes - Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow.
  • Strong organizational skills.


QUALIFICATIONS

  • Bachelor’s degree in Business or related field from accredited four-year college or university.
  • Minimum of 7-10 years experience working with a professional sports organization.  The ideal person will bring major league concepts to this team.
  • Superior communication skills, collaborative with strong leadership and interpersonal skills.
  • Proven track record in sponsorship and/or ticket sales – in terms of both personal accomplishments and leading successful sales teams.
  • Experience managing a diverse staff of both full-time and part-time employees.
  • Highest level of personal and professional integrity and ethics.
  • Willingness and ability to work long hours, including holidays and weekends as required.
  • Fluent in German and English preferred
  • Need to commit to relocation in Berlin for at least 3/5 years

 


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Administration/General Management: Office Manager
Front Office Supervisor - Florida Panthers IceDen (Coral Springs, FL)

Scope and Nature of Role

The Front Office Supervisor is responsible for overseeing our front office when the Manager is off duty and ensuring the expected level of customer service is delivered.

Essential Responsibilities

  • Manage all front office activities in the absence of the Manager including providing excellent customer service, processing customer payments through the POS system,  and answering incoming phone calls.
  • Educates and registers customers for all facility programs including learn to skate programs, hockey leagues, private lessons, birthday parties, public skating and other hockey programs.
  • Assists facility department managers with contacting customers via phone or email, making copies and other duties as requested.
  • Maintain the front office; organizing files, ensuring all flyers and registration forms are available and general cleaning as needed.
  • Monitor figure skating sessions to ensure all skaters on the ice are registered.
  • Other duties as assigned by the Front Office Manager.

Qualifications

  • A positive, outgoing and personal attitude is a must!
  • Excellent oral/written communication and customer service skills required
  • Ability to work well as part of a team towards achieving department and company goals
  • Self-motivated, energetic team player able to deal with an extremely fast paced environment
  • Detail oriented with the ability to multi-task effectively, sometimes under a high level of stress.
  • Bilingual is a plus

Position Requirements/Specifications

  • This is a full-time, hourly position. 
  • Typical work week of 30-35 hours
  • Minimum 1-2 year of previous experience working in an office environment
  • Must be able to work a schedule of 6:00am-2:00pm Tuesday-Saturday.  Schedule may change due to special events and holidays.

High School diploma required.  College degree preferred.                                              


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Administration/General Management: Administrative/Executive Assistant
Coordinator, Hockey Development - Florida Panthers IceDen (Coral Springs, FL)

Scope and Nature of Role

The Coordinator will manage all aspects of entry level programming in support of the organization’s goal of growing youth hockey participation organically.

Essential Responsibilities

  • Markets and promotes all aspects of entry level youth and adult hockey programming to new customers and entry level skaters to grow interest in hockey.
  • Ensures that the USA Hockey ADM is being followed and executed properly at all levels.
  • Creates a fun and exciting learning environment for all 10 and under players and cultivates a positive learning environment.
  • Acts as building liaison with USA Hockey entry level program departments.
  • Collaborates with the Florida Panthers Hockey Club Youth Hockey Department in the implementation, advertising, and promotion efforts to grow participation levels at the earliest level.
  • Assists the director to create a plan that clearly defines a skills development program philosophy from Learn to Skate programs through Recreational Hockey League based on USA Hockey guidelines.
  • Manages and executes class registration, program curriculum, annual calendar for entry level hockey programs including but not limited to Hockey 101, Youth Learn to Play (201), Mini Mites, Mite Development, Adult Learn to Play and Florida Panthers Hockey Schools.
  • Works with the Director of Skating Development to ensure a smooth transition for skaters from the Learn to Skate program to the hockey program.
  • Consistently evaluates programs to determine their effectiveness and ensure that participants are engaged.
  • With the Director of Hockey Operations, creates a plan that articulates a skills development philosophy for entry level youth players
  • Schedules class times and enthusiastic instructors for all entry level hockey programs.
  • Ensures curriculum is being followed and players are placed in and or advanced to the proper classes. 
  • Develops evaluation system for players during and at the end of all class/camp sessions.
  • Makes recommendations to Director of Hockey Operations for new hockey programs.
  • Helps develop advertising, posters, flyers, banners and announcements and sees that they are implemented for hockey programs.
  • Other duties as assigned.

Qualifications

  • Minimum 1 year of previous experience organizing, developing, and conducting quality hockey programs.
  • College degree in business management or equivalent preferred
  • Must have a coach or instructor’s training certification (USA or Canada)
  • Ability to engage customers and establish positive relationships with young children and adults, including parents of participants
  • Enthusiastic and high energy approach to teaching required
  • Must possess a record of achievement as a hockey player or a hockey coach
  • Self-motivated, energetic team player able to deal with an extremely fast paced environment

Position Requirements/Specifications

  • This is a full-time position
  • This position is 50% on ice / 50% administrative.
  • Typical work schedule is Tues, Wed, Thurs, Sat & Sun.  Ability to work nights and weekends is required.

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Administration/General Management: General Management/Profit & Loss
The Rinks - General Manager - The Rinks - Anaheim Ice (Anaheim, CA)

Overview:

The General Manager’s role is to ensure that the Anaheim ICE facility operates in a financially sound manner, including but not limited to facility operations, on-ice programming, marketing, personnel management, administration, and finance/accounting. The position reports to the Vice President of The Rinks.

Responsibilities:

  • Human Resources:  managing all aspects of staffing, training, communications with staff (weekly/monthly meetings) and resolving employee situations according to company guidelines
  • Administration:  Member of The Rinks Leadership Team providing strategic planning, ensuring compliance with company SOPs and safety protocols, recommending improvements to operations
  • Operations/Marketing:  Overseeing pro-shop lessee partnership, program development, pricing strategy, inspecting of the facility to ensure housekeeping standards, safety and security
  • Program Management:  Coordinating facility master schedule (hockey & skating) to ensure maximum productivity, overseeing coaches & instructors and day to day operations of leagues & skating curriculum
  • Finance:  Accountable for all financial assets, preparing & managing to annual budget, ensuring accurate record keeping
  • Guest Services:  ensure excellent guest experience, implementing sales/service challenges/contests, developing feedback/evaluation program

Qualifications:

The ideal candidate will have 10+ years of experience in all aspects of business operations, finance & promotional programs with knowledge of marketing, media, public relations; a college degree is preferred. Experience with team and league activities, strong knowledge of sports & recreation programming, including designing training activities and promoting programs.  The successful candidate will possess outstanding interpersonal, leadership and organizational skills and the ability to train and motivate staff with strong oral and written communication skills.  The qualified candidate will have the ability to work a flexible schedule including, nights, weekends and holidays, be able to lift up to 50 pounds.

The Rinks offers a competitive salary. EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience managing an Ice Rink?
2. Do you have experience with hockey team/leagues/recreational programming?


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