Administration/General Management: Administrative/Executive Assistant
Administrative Assistant - Columbus Blue Jackets (Columbus, OH)
Department: Human Resources
Perform diversified functions including providing administrative support to the Senior Vice President/Chief Revenue Officer, other routine clerical and administrative functions such as drafting correspondence, scheduling appointments, booking travel, organizing and maintaining paper and electronic files, or providing information to callers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals; greet visitors.
Use computers for various applications, such as meeting room scheduling, maintaining scheduling and event calendars, expense reports, database management or word processing.
Schedule and confirm appointments and/or dinners for clients, customers, or supervisors; research and book travel arrangements.
Create, type, and proofread routine and complex memos, agreements, documents, letters, reports, presentations and spreadsheets from dictation, rough copies or typed drafts.
Receive, sort, and route incoming mail and coordinate UPS, FedEx and courier services.
Assist the communications department with credentialing, including drafting, labeling and organizing credentials for distribution.
Assist the community development department with donation and auction fulfillment and mailings.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, correspondence, or other material.
Make copies of correspondence or other printed material, including game day notes, NHL stats packages and media clips for distribution.
Order, receive and maintain office supplies and assist with new team member onboarding.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions; maintain and refill the postage meter; coordinate vendor appointments, maintenance, and environmental upkeep of offices.
Maintain a high level of confidentiality on all matters discussed with executives and upper management.
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree or equivalent from two-year college or technical school. Prior experience as an Administrative Assistant to senior level management is preferred.
To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk.
The noise level in the work environment is usually moderate.