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Current available jobs in Administration/General Management:




Administration/General Management: Administrative/Executive Assistant
Season and Group Sales Coordinator - Honda Center (Anaheim, CA)

Season and Group Sales Coordinator  

 

The Anaheim Ducks have a current opening for a Season and Group Sales Coordinator within the Ticket Sales and Service Department.  We would like to provide an opportunity for those internal candidates and referrals, both qualified and interested, to apply.

Season and Group Sales Coordinator (Full-Time, Non-Exempt)

 

Overview:

Provide administrative and clerical support to Season & Group Sales departments up to and including assisting with day-to-day operations.

Duties/Responsibilities:  

  • Provide clerical assistance to Season and Group Sales Account Executives in dealing with servicing issues with clients (ex: voicemail distribution, sending out sales collateral to prospects, sending out missing tickets, etc.)
  • Maintain and manage budget spreadsheet tracking, approved purchase orders and invoices for multiple department
  • Maintain updated collateral for account executives and send to potential clients when needed
  • Maintain referral file for all referrals to different sales departments
  • Coordinate all mailers for season ticket holders, mini plans, and group sales, including any letters that go out to season ticket holders and group leaders or letters that account executives may personally send
  • Assist Group Sales Account Executives with ticket order fulfillment including reserving seats, processing orders, shipping tickets, and working will call or merchandise pickup tables during games
  • Assist with game day responsibilities to include overseeing pre & post game ice times along with in-game fan experiences such as Zamboni rides, intermission activities, flag ceremonies, in game Wild Wing appearances and other fan experiences.
  • Coordinate with Entertainment department to get all messages and reads on message boards
  • Create and update the Group Sales in-game events calendar
  • Coordinate Silent Auction process to include creating game-by-game paperwork, auction set-up and close-out, as well as maintaining proper accounting records and communication with Finance department
  • Coordinate Group and Season Sales events (receptions, orientations, mixers and B2Bs) and keep track of all RSVPs for events
  • Maintain merchandise inventory and budget for both season and group sales department
  • Coordinate with Community Relations and Marketing departments for team signings, player appearances, and other needs (ex. Wild Wing visits, school visits)
  • Work with Retention Manager to organize and maintain STH Rewards Program
  • Assist in administrative organization of yearly Select-A-Seat
  • Other duties as assigned

 

 Qualifications:

  • College degree or equivalent work experience
  • Minimum of 1 year experience working in an administrative support role; preferably with a customer service focus. 
  • Ability to prioritize and multi-task in a fast paced environment.

·         Ability to accurately calculate simple mathematics such as addition, subtraction, multiplication

  • Excellent interpersonal and communication skills; comfortable interacting with all levels of staff, clientele and vendors. 
  • Proficiency in Microsoft Office programs such as Word and Excel.
  • Strong attention to detail and solid organizational skills
  • Budgeting experience preferred
  • Archtics ticketing system experience a plus 
  • Ability to work flexible hours including evenings, weekends and holidays as required.

 


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Administration/General Management: Receptionist/Switchboard
Part Time Office Assistant- Northwell Health Ice Center - New York Islanders Hockey Club (East Meadow, NY)

Major Responsibilities:

  • Help with heavy customer service both in person and over the phone
  • Provide  information and answer questions about the facility and all its programs
  • Registration process including payments
  • Update and maintain class roster
  • Collect ice fees for private lessons, freestyle sessions and skate rentals
  • Hand out skate rentals and ensure organization of skate rental room
  • Assist management with any other miscellaneous duties and responsibilities

Qualifications:

  • Knowledge of hockey and/or figure skating (recommended but not required)
  • Customer service skills
  • Energetic and outgoing personality with a strong work ethic
  • Late afternoon/evening and weekend availability is a MUST!! 

To be considered, you must include the following:

  • Resume
  • Cover letter
  • Availability

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in Long Island, or surrounding area?
2. Do you have knowledge of hockey and/or figure skating?
3. What is your availability?


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Administration/General Management: Receptionist/Switchboard
Event Receptionist - St. Louis Blues (St. Louis, MO)

Description

The St. Louis Blues, Scottrade Center & Peabody Opera House seek an enthusiastic Event Receptionist. Event Receptionists are responsible for giving outstanding, friendly, prompt, and professional service to incoming callers, office guests, and co-workers. Candidates must enjoy a fast-paced environment and be able to work a flexible schedule, consisting of days, evenings, weekends and holidays as needed. This is a part-time, hourly position.

Duties will include, but are not limited to the following:

  • Welcome visitors by greeting them in person or on the telephone, answering or directing inquiries.
  • Address all inquiries in a professional and courteous manner, in person, on the telephone, or via email.
  • Keep up to date with current promotions and events at Scottrade Center and Peabody Opera House.
  • Receive and resolve guests' questions and concerns.
  • Work with other departments to ensure highest standards of guest service are met.
  • Provide day-time lunch/vacation coverage and assistance to Company Receptionist as needed.
  • Maintain high standards of housekeeping in the reception area.
  • Follow all front desk processes and procedures. Suggest process improvements to the Company Receptionist and help implement upon approval.
  • Other duties as assigned.

 

Qualifications:

  • 1-3 years prior receptionist experience.
  • Neat, professional appearance.
  • Positive, upbeat personality.
  • Excellent interpersonal, verbal, and written communication skills.
  • Experience with multi-line phone systems preferred.
  • Ability to maintain composure under pressure.
  • Proficient in Microsoft Office, internet and email.
  • Ability to work a flexible schedule which may include day-time hours as well as evenings, weekends and holidays as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule which may include day-time hours, evenings, weekends, and holidays (as needed) ?
2. Are you still willing to consider this position knowing the hours vary greatly depending on the event volume of the buildings?
3. Are you still willing to consider this position knowing parking is not covered by the company?


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Administration/General Management: General Management/Profit & Loss
Skating School Lead - The Rinks - Poway Ice (Poway, CA)

Overview:

The Rinks Skating School Lead is responsible for programming, promoting and administering figure skating programs including group, private lesson instruction, shows and competitions.

ESSENTIAL Responsibilities:

  • Program Administration:  Selecting, hiring, training and disciplining of Skate School Instructors as well as managing payroll and contractual issues in conjunction with HR and aligning with the Company.  Maintain statistical and financial information on Skating School business, forecasting and managing operations budget including labor, marketing & administrative costs & projecting revenue.  Schedule Learn to Skate classes and Skating instructors, develop curriculum, increase/retain Learn to Skate and figure skating programs and organize, promote, produce shows and competitions.
  • On-Ice Program Leadership:  Evaluate instructor performance and ensure students advance in skating skills including testing and approval on progression stages within the programs.  Communicate effectively/promptly with customers, parents and students.
  • Marketing/Liason:  Advertise, promote skating programs, shows, summer programs, seminars, competitions, test sessions in cooperation with local Figure Skating Club.  Cooperate with Marketing on promotional materials, including Social Media and with Programming on master ice schedule.  Communicate with Rink Operations managers ensuring open lines of communication between Skate School and Rink Operations.

Qualifications:

  • iAIM Certified Skating Director, Senior or Master rated in Group Instruction or Master rated Program Director through Professional Skaters Association preferred
  • Comprehensive knowledge in Ice Skating Institute (ISI), US Figure Skating, Learn to Skate USA, Professional Skaters Association
  • Hold ratings through the Professional Skaters Association, preferred
  • Experience and background in the sport of figure skating.
  • Bachelor’s Degree or equivalent experience
  • Strong knowledge of boots, blades and skating apparel
  • Excellent Customer Service, interpersonal, leadership and organizational skills.
  • Ability to work a flexible schedule, including weekends and early mornings/late evenings.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you iAIM certified or Senior/Master rated in Group Instruction?


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Administration/General Management: General Management/Profit & Loss
Youth Hockey Coordinator - The Rinks - Poway Ice (Poway, CA)

Overview:

This position is responsible for the development, implementation and management of youth hockey programming in a manner supportive of The Rinks objectives as outlined in the Mission Statement.  This includes promoting and administering youth hockey leagues and programs, initiation programs, coaching development programs, clinics, leagues, Learn to Play Hockey and tournament teams in an on-ice and off-ice role. 

ESSENTIAL Responsibilities:

Program Administration

  • Organize and promote youth hockey programs. This position will initially oversee Youth Leagues, Hockey Initiations and Learn to Play Hockey (subject to change as business needs change).
  • Lead the Hockey Initiation program.  Assume primary responsibility for staff scheduling, curriculum and instructional coverage. 
  • Assist and coordinate with ADM 8U jamboree events. Includes ADM board set up, organizing rink and jersey assignment for all teams, coordinating post event parties, ensuring refs are aware of ADM rules/guidelines, overseeing event in its entirety.
  • On-Ice:
    • Hockey Initiation programs:  Responsible for preparing and implementing practice plan for each session, communicating plans to support coaches, engaging with parents after each session to answer any questions.
    • Learn to Play Hockey: assist with check in, gear fitting, organize practice plan, lead coach, instruct on ice session with support coaches. After each session, be available to answer questions and interact with players.
    • Tournament Team Tryouts & Practices:  Assist with registration and jersey distribution, run on-ice tryout, draft players, organize practice prior to tournament weekend, be present for all tournament games – 1 hour prior and approximately 1 hour after.
    • ADM Clinics: Organize and implement on ice practice plan and communicate with support staff
    • Develop and deliver training programs for coach development.
    • Ensure students are engaged/having fun/learning during Rec-League Clinics/Practices
    • Be available/accessible to answer questions during other Hockey training

Personnel Management

  • Maintain ongoing manpower plan for coach and instructor staffing.
  • Manage coach and instructor recruitment, training and scheduling for hockey programs, clinics and schools. 
  • Conduct coach’s clinics as outlined by nationally recognized programs.  Ensure that each instructor provides instruction in a non-threatening, non-discriminatory manner. 
  • Attend Power Play meetings and assist with Rinks training and on-boarding program initiatives.

Operations/Marketing & Promotions

  • Spend 15-20 hours each week in on-ice instruction of in-house programs, Learn to Play Hockey and clinics ensuring consistent skill development of coaches and students
  • Coordinate league development with Marketing Representative and corporate synergy groups
  • Work with marketing team on development, design and layout of brochures, flyers and advertising media.
  • Responsible for working with the Marketing department on league/program development.
  • Responsible for integrating new promotions (ex: Learn to Play Hockey) into on-going Hockey Programming (ex: Hockey Initiation).

 Other duties/special projects as assigned.

Qualifications:

  • High school diploma/GED. College degree preferred
  • Minimum of three years’ experience in developing/running hockey programs.
  • Excellent skating/hockey skills and instructional ability
  • Must possess excellent interpersonal, leadership and organizational skills.
  • Certified in basic first aid skills (infant and adult) and injury reporting procedures.
  • Registered and insured through USA Hockey
  • Strong knowledge of boots, blades and hockey equipment.
  • Passionate about teaching; possesses dynamic characteristics of energy, assertiveness, drive, enthusiasm and fun.
  • Possesses a strong understanding of The Rinks Grass Roots commitment to quality guest experiences, products and entertainment.
  • Exemplifies strong leadership skills and serves as role model.
  • Maintains a consistent professional, motivational, enthusiastic management style.
  • Ability to work a flexible work schedule with changing days off and hours; to include holidays, weekends as well as early morning and late evenings. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years experience developing/running youth hockey programs?


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Administration/General Management: General Management/Profit & Loss
Adult Hockey Coordinator - The Rinks - Poway Ice (Poway, CA)

Overview:

This position is responsible for the development, implementation and management of hockey programming in a manner supportive of The Rinks objectives as outlined in the Mission Statement.  This includes promoting and administering adult hockey leagues and programs, initiation development programs, clinics, leagues, Learn to Play Hockey programs in an on-ice and off-ice role. 

Essential Responsibilities:

Program Administration

  • Organize and promote adult hockey programs. This position will initially oversee Adult Hockey Initiations and Learn to Play Hockey (subject to change as business needs change).
  • Oversee/Manage program registration process and administration of game schedules.  Ensure these schedules coincide with the facility master ice schedule. 
  • Oversee and ensure league parity and safe play.
  • Responsible for coordinating with head of referee with any league issues and scheduling.
  • Lead the Hockey Clinics Assume primary responsibility for class scheduling, curriculum and instructional coverage. 
  • On-Ice:
    • Rookie Clinics: Responsible for preparing and implementing practice plan for each session, communicating plan to support coaches, engaging with parents after each session to answer any questions.
    • Learn to Play Hockey: assist with check in, gear fitting, organize practice plan, lead coach, instruct on ice session with support coaches. After each session, be available to answer questions and interact with players.
    • Rookie League:  Assist with registration and jersey distribution, run on-ice tryout, draft players, organize practice prior to tournament weekend, be present for all tournament games – 1 hour prior and approximately 1 hour after.
    • Adult Clinics: Organize and implement on ice practice plan and communicate with support staff
    • Develop and deliver training programs for coach development.
    • Ensure students are engaged/having fun/learning during Rec-League Clinics/Practices
    • Be available/accessible to answer questions during other Hockey training

Personnel Management

  • Maintain ongoing manpower plan for coach and instructor staffing
  • Manage coach and instructor recruitment, training and scheduling for hockey programs, clinics and leagues.
  • Attend Power Play meetings and assist with Rinks training and on-boarding program initiatives.

Operations/Marketing & Promotions

  • Coordinate league development with Marketing Representative and corporate synergy groups
  • Adult LTPH Work with marketing team on development, design and layout of brochures, flyers and advertising media.
  • Responsible for working with the Marketing department on league/program development.
  • Responsible for integrating new promotions (ex: Learn to Play Hockey) into on-going Hockey Programming (ex: Rookie League).

 Other duties/special projects as assigned.

Qualifications:

  • High school diploma/GED. College degree preferred
  • Minimum of three years’ experience in developing/running hockey programs.
  • Excellent skating/hockey skills and instructional ability
  • Must possess excellent interpersonal, leadership and organizational skills.
  • Certified in basic first aid skills (infant and adult) and injury reporting procedures.
  • Registered and insured through USA Hockey
  • Strong knowledge of boots, blades and hockey equipment.
  • Passionate about teaching; possesses dynamic characteristics of energy, assertiveness, drive, enthusiasm and fun.
  • Possesses a strong understanding of The Rinks Grass Roots commitment to quality guest experiences, products and entertainment.
  • Exemplifies strong leadership skills and serves as role model.
  • Maintains a consistent professional, motivational, enthusiastic management style.
  • Ability to work a flexible work schedule with changing days off and hours; to include holidays, weekends as well as early morning and late evenings. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years experience developing/running adult hockey programs?


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Administration/General Management: General Management/Profit & Loss
Supervisor/Lead Associate - The Rinks - Poway Ice (Poway, CA)

Overview:

This position is responsible for the supervision of part-time staff associates in a manner supportive of The Rinks Ice and Inline facilities and the daily activities required to operate the ice facility.  The individual must thrive in a fast paced, dynamic environment and have the ability to deal with a variety of individuals and personalities. (Supervisor is Full Time, Lead Associate is Part Time)

Essential Responsibilities:

Personnel

  • Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.
  • Oversee Associates in all areas of the facility to ensure 100% guest satisfaction and to maintain The Rinks policies and procedures.
  • Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with policies and procedures.
  • Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service.
  • Actively promote successes and priorities of the company including the company values and vision.
  • Provides quality customer service both internally and externally, by enforcing quality and customer service standards.
  • Participate at weekly/biweekly lead meetings and attend Power Play sessions.  

Programs

  • Able to communicate rink program information to guests with a high degree of knowledge and skill when escalated by Associate. 
  • Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.
  • Delegate the set up and tear down of facility signage and displays where applicable.
  • Aide in the execution of Special Events and Programs.

Maintenance and Safety

  • Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.
  • Assist in Ice Maintenance as needed to maximize efficiency.  Operate the Zamboni and “Edger”, requiring ability to walk on the ice.
  • Manage Associates who safeguard public sessions to assure exemplary Guest experience.  Ice Rinks:  Able to walk out onto the Ice surface to assist customers in emergencies.
  • Monitor ice and inline Rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.
  • Reports all maintenance requests to the General Manager in a timely manner.
  • Lift and move hockey nets (weight between 81 – 120 lbs)
  • Replace Rink glass as needed (weight between 52 – 155 lbs)

Accounting and Finance

  • Responsible for distributing all cash drawers, deposits and safe monies to Associates.
  • Daily documentation of sales reports including but not limited to; Cover report, flash sales summary report, ice utilization report, food and beverage, Marty report, over short report, and deposit summary report.
  • Required to complete daily audit reports to accounting department and General Manager.

May be assigned one or more of the following:

  • Scheduling of part time Associates
  • Schedule sessions and Facilitator for monthly Power Play sessions
  • Ensures that Maintenance and Compressor logs are complete and up to date
  • Control of all refunds
  • Responsible for video game coin locker deposits
  • Monitor timeclock hours and enters notes for Attendance points

Qualifications:

  • High School diploma or equivalent
  • One or more years of management experience with the ability to delegate responsibilities preferred
  • Must be 21 years of age or older
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Excellent communications skills, both written and verbal
  • Effective time management and organizational skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least one year of management experience?


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Administration/General Management: General Management/Profit & Loss
General Manager - The Rinks - Poway Ice (Poway, CA)

Overview:

This position is responsible for ensuring that The Rinks business operates in a financially sound manner consistent with the objectives as outlined in The Rinks Mission Statement including but not limited to the following: facility operations, on-ice programming, marketing, personnel management, administration and finance/accounting. 

Essential Responsibilities:

Human Resources

  • Develop, implement and manage on-going manpower plan.
  • Maintain an active and on-going recruiting base.
  • Ensure all management positions are filled with qualified personnel in a timely fashion.
  • Responsible for training and development of all employees including ongoing programs, feedback mechanisms and fair and timely performance appraisals.
  • Insure professional growth and development of all staff members.
  • Conduct weekly staff meetings with managers and monthly  meetings with entire staff.
  • Ensure professional growth and development of all direct reports by encouraging awareness of industry trends, new methods and equipment for ice and facility maintenance and taking an active role in community activities and business relevant regional and national associations.
  • Administer incentive and recognition and service programs.
  • Recommend compensation adjustments.
  • Oversee employee relations guidelines, internal situations and resolutions.
  • Maintain retention at Company standards.
  • Ensure Employee records are maintained.
  • Maintain open lines of communication within the organization.

Administration

  • Develop and implement policies and long-range plans for facility.
  • Ensure compliance to all company SOP's.
  • Enforce effective implementation of all tools, systems and processes.
  • Identify, evaluate, recommend and direct improvements to rink operational efficiencies.
  • Follow up on all liability issues, accident reports, etc.
  • Ensure safety by promoting security, first aid and emergency guidelines and procedures.
  • Ensure payroll expenses are within guidelines and fulfill scheduling requirements.

Operations/Marketing

  • Oversee pro-shop lessee partnership.
  • Act as primary liaison for San Diego Gulls relations.
  • Oversee all program development by Hockey and Skating Managers/Leads.
  • Participate in establishing and maintaining program pricing strategy.
  • Manage all Public Relations strategy formation and implementation.
  • Manage sales programs and staff.
  • Inspect the ice facility on a weekly basis.
  • Enforce housekeeping and custodial standards.
  • Ensure facility security.

Program Management

  • Oversee administration of all hockey and skating schedules.  Coordinate with facility master schedule to ensure productivity of ice programming.
  • Monitor program management: instructor selection, registration, training, scheduling, curriculum and instructional coverage.
  • Ensure advancement, program implementation and development of student skills in programs by following specified testing and approval on progression stages.
  • Oversee Coaching Development program.
  • Forecast and manage operations budget for programs including: labor costs, administration costs, projected revenue, marketing and other expenses

Finance Administration

  • Accountable for all financial assets of the facility.  Ensure daily records of transaction and cash funds are reconciled.
  • Oversee preparation of annual budget, management of operating budget.  Manage ongoing expense control strategies.
  • Monitor budget and financial affairs of the facility and its sponsored programs.
  • Oversee and ensure accurate record keeping and management of statistical and financial information of programs.
  • Insure payroll levels are within proforma guidelines.
  • Oversee and track Profit and Losses.

Guest Service

  • Ensure Guest experience is representative of The Rinks/Anaheim Ducks/San Diego Gulls name in programming quality and service by maintaining highest level of Guest Service both internally & externally.
  • Successfully implement and reinforce sales and service challenge/contests.
  • Develop and administer guest feedback and evaluation program.
  • Demonstrate the initiative and commitment to communication and teamwork to assure optimal Guest Service

Qualifications:

  • College degree in Business or related field preferred or five to seven years of progressively responsible experience in all aspects of business operations, finances and promotional programs.
  • Knowledge of marketing, media, public relations and publicity practices helpful.
  • Able to maintain accurate and complete records.
  • Strong knowledge of sports and recreation programming a plus.
  • Must possess outstanding interpersonal, leadership and organizational skills.
  • Experienced at coordinating team and league activities, including designing training activities and promoting programs.
  • Possesses the ability to communicate The Rinks/Anaheim Ducks/San Diego Gulls vision and commitment to quality service, products and entertainment.
  • Is a service-minded self starter who is highly motivated and possesses characteristics of energy, enthusiasm, assertiveness, drive and a sense of fun.
  • Ability to articulate ideas, both verbally and in writing with excellent presentation.
  • Exemplifies strong leadership skills and serve as role model.
  • Present a consistent professional, hands-on, motivational, enthusiastic management style.
  • Demonstrates the desire to establish and maintain effective working relationships with the individuals with varied personalities and at different levels.
  • Is flexible and enjoys working in a fast paced environment with frequently changing priorities.
  • Ability to work flexible work schedule with changing days off and hours, including weekends, holidays and early morning, late evenings.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of experience in business operations, finances, promotional programs?


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