The successful Receptionist candidate will provide information, develop communication and implement a positive friendly rapport between all staff, the public, fans and friends of the Carolina Hurricanes/PNC Arena. Operate switchboard for all incoming calls to the arena. Candidate must be punctual and flexible. Excellent phone etiquette as well as good communication and writing skills are a must. The selected candidate must exhibit professional behavior at all times. A working knowledge of Microsoft Outlook and basic computer functions is required.
Operate and answer a computerized switchboard four hours daily, Monday through Friday; twenty plus hours a week
Normal hours from 12:00 PM (noon) to 4:00 PM Monday through Friday -subject to change. Must have availability of eight hours a day during times of expected busy call volume due to family shows, heavily attended events and vacations.
Provide general information (i.e. show times, ticket prices, seat locations, etc.) to callers
Schedule the use of conference rooms for meetings
Possess updated list of employees’ phone numbers
Organize and maintain an updated list of arena events to help inform callers
Greet all employees, guests, and visitors in a professional and welcoming manner
Type and print Federal Express labels upon request
Order Office Supplies for all departments upon request, receive invoices and submit for payment
Provide back up for the other receptionist during lunch, vacations or other absences, anytime during the year (including summer)
Attend to and maintain the Mezzanine level break room Monday through Friday
Answer Executives’ calls and take messages when hockey assistant is busy or not in the office
Work Mailroom duties including mass mailings as needed
Assist any other department as needed
Complete data entry as needed
Serve as back-up for Customer Service Coordinator
A willingness to assist with any task needed is required
High school diploma preferred. At least one year of experience in a professional office environment required.
Must have ability to operate a computerized switchboard
Candidate must be punctual, patient and flexible
Excellent phone etiquette and good communication skills
Ability to work extended hours including nights, weekends, holidays; along with a strong work ethic and ability to work in a fast-paced environment.
Must have a working knowledge of Microsoft Outlook, Word, and Excel
Ability to answer switchboard expeditiously
Ability to multitask
Voice must project a warm and friendly tone
Project and present a professional business image
Experience must reflect knowledge, skills and abilities listed above
Pay is $10.50 per hour
Must pass a criminal background check.
PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
When you apply for this job online, you will be required to answer the following questions:
1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Do you have any experience with a computerized switchboard? If so, explain.
Administration/General Management: General Management/Profit & Loss
Dr Pepper StarCenter General Manager - Dallas Stars (Plano, tx)
This person will be responsible for overseeing a Dr Pepper StarCenter facility. This person will be required to have a presence in the facility for a minimum of 40 hours per week and will be need to be available to field inquiries at all times that the facility is open from all staff members.
Facility Manager Responsibilities:
Oversee day to day operations of facility
Cash handling and deposits
Collections and revenue tracking
Skating & Hockey Academies
Online Registration tracking
Manager on Duty
Booking in MaxGalaxy
Selling of ice to 3rd parties
Booking internal programs
Review and approval of facility expenses
P Card payment to vendors
Liaise with AP on check payments
Liaise with Home Office Support staff
Prepare annual budgets with VP
Prepare monthly sales tracking for VP
Forecasting and analysis of revenues and expenses
Review and approve monthly P & L
Review and approve all new hires
Oversee training of new employees
Review and approve all payroll on a bi-weekly basis
Create, monitor and update Manager On Duty schedule
Oversee implementation of all new corporate policies and procedures
Oversee implementation of all marketing initiatives for the facility
Liaise with VP and coordinate efforts with other rinks
Negotiate and manage venue contracts
Ice Rental Customers
Work with Home Office team on service contracts
Handle all customer service issues for facility
Work with Corporate Sales Department on all sponsor fulfillment.
Other signage and programs
Liaise with VP regarding all legal matters
Meet regularly with staff
New Business and Revenue growth
Create new revenue streams
Maximize Ice utilization in facility
College degree is preferred
High level of ice hockey playing or figure skating performance and coaching experience
Proven history of training and developing successful programs
Strong work ethic and positive attitude
Willingness to learn new programs and try new initiatives
Excellent attention to detail
Must be able to deal with multiple tasks simultaneously
Proven organizational and time-management skills
Excellent customer service skills
Outstanding interpersonal skills and ability to deal effectively with customers
Must be able to effectively manage up and down the organizational chart
Excellent written and verbal communication skills
Ability to work nights, weekends, holidays and special events as they are integral to the success of the DPSC Facility
Ability to work independently and as a team player
Must have a good working knowledge of Microsoft Excel, Word and PowerPoint and Outlook
Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.
*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.
Front Desk Manager for Plano Dr Pepper StarCenter - Dallas Stars (plano, tx)
Job Summary: The Front Desk Manger is the key person at each rink responsible for tying all departments together. Front Desk Managers must have knowledge of all other departments. The Front Desk is the main point of contact for our customers, so if there are any maintenance issues, scheduling conflicts or any other reason to get in contact with customers, it is done through the Front Desk.
Must have a working knowledge of all programs: Adult and Youth Hockey, Academy Programs, Figure Skating, Birthday Parties, Public Skate, and Open Hockey sessions.
Hire, train, and manage staff of Front Desk associates on all programs which includes, but is not limited to:
enrolling customers into MaxGalaxy for hockey leagues and academy programs
Ringing up sales into MaxGalaxy for all programs
Open Hockey policies and procedures
locker room procedures
Freestyle session procedures
booking birthday parties and special events
general customer service
Hire, train, and manage Skate Guard staff which includes:
testing of Skate Guards for competence in ice skating skills
monitoring to ensure that rules and regulations of Public Skate sessions are being enforced
Books birthday parties, Tours, Group Skates, and private events which include:
managing staff of party hostesses
liaison with food and beverage provided
coordinating with building staff any special arrangements for the event
The Front Desk Manager and the Front Desk staff must be able to handle all customer complaints on the spot in a calm manner and communicate to the appropriate manager the nature of the complaint.
Cash management for the POS units which includes:
managing the cash in the change safe,
arranging for change to be delivered from Loomis or picked up from the bank.
Make weekly schedules for the Front Desk staff, Skate Guards, and Party Hostesses based on the rinks schedules/staffing needs.
Payroll-verifies and enters payroll into PayCom for the Front Desk, Skate Guards, and Party Hostesses.
Responsible for the appearance of the front desk which includes:
maintaining hand out information on all programs
Works a minimum of 30 hours at the Front Desk per week
Works all large group events and private events including event space rental and ice rentals
Inventory and ordering of office supplies for facility
Updates MaxGalaxy with team and locker room assignments on a weekly basis
Serve as Manager on Duty for a minimum of 2 prime time shifts per week.