Administration/General Management: Human Resources Generalist
Manager, Human Resources - Arizona Coyotes (Glendale, AZ)
The Manager, Human Resources will be responsible for the direction of all human resource programs and policies to include: Benefits, Employee Relations, Compliance, Compensation, Training, Organization Development, EEO/AA, Employee Services, and Human Resource Information Systems.
Tasks and Responsibilities:
· Manage all Human Resource functions for the Arizona Coyotes.
·Manage the Group Benefit plans to include: Multiple Group Insurance Plans, COBRA, Family Medical Leave, and 401(k) Plan Administration/Compliance.
·Partners with hiring managers to provide qualified candidates for all open full time positions for the Arizona Coyotes.
·Participate as a strategic business partner with senior management in developing corporate strategy and long range planning to maximize the company's goals and business objectives.
·Advise and counsel the organization and management staff on implementing policies, procedures, and programs including instructing managers on performance management, documentation, progressive discipline measures, and employee relations issues.
·Manage wage and salary administration process including advising on appropriate increases, promotions, and development plans.
·Oversee annual performance review process and partner with management team to develop and facilitate professional development and succession planning programs.
·Manage Human Resources budget and operate in a fiscally responsible manner.
·Manage unemployment claims and participate in unemployment hearings as necessary.
·Responsible for maintenance of employee handbook to remain in compliance with laws/regulations.
·Establish and manage the applicant pre-employment testing for the Arizona Coyotes.
·Establish and review operational policies and procedures for human resource operations.
·Responsible for form 5500 filings.
·Responsible for filing EEO-1 annually; maintain records to conform to regulations.
·Monitor and follow up on all employee relations issues.
·Oversee and manage all employee activities to include, Anniversary Award/Recognition Programs, and all other programs designed to improve morale, teamwork and employee retention.
Represent the department at weekly company management meetings and other meetings as necessary.
Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability:
·Organizational development in a dynamic environment, recruiting/staffing, employee relations, compensation and benefits, employment law and training.
·Strong employee relations experience.
·Proven leadership skills with an ability to function with a multi-cultural, global organization in an international arena.
·Strong math aptitude and ability to attend to detail.
·Proficient with Microsoft Office, with emphasis on Excel and Word.
·Demonstrated sound organizational, coordinating and personal interface skills.
·Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.
·Proven job reliability, diligence, and dedication.
·Must be flexible with working occasional nights, weekends, and holidays.
Education and Formal Training:
Bachelor’s degree in Business Administration or Human Resources.
PHR certification preferred.
·A minimum of five years progressive management experience with at least three years at the middle management level.
When you apply for this job online, you will be required to answer the following questions:
1. Do you have experience and knowledge of High Deductible Health Plans/HSA's? If so, please explain.
2. Have you had total HR responsibility in an organization?
3. Have you had direct interface experience with the payroll function?
Front Desk Manager for Richardson Dr Pepper StarCenter - Dallas Stars (Richardson, tx)
Job Summary: The Front Desk Manger is the key person at each rink responsible for tying all departments together. Front Desk Managers must have knowledge of all other departments. The Front Desk is the main point of contact for our customers, so if there are any maintenance issues, scheduling conflicts or any other reason to get in contact with customers, it is done through the Front Desk.
Must have a working knowledge of all programs: Adult and Youth Hockey, Academy Programs, Figure Skating, Birthday Parties, Public Skate, and Open Hockey sessions.
Hire, train, and manage staff of Front Desk associates on all programs which includes, but is not limited to:
enrolling customers into MaxGalaxy for hockey leagues and academy programs
Ringing up sales into MaxGalaxy for all programs
Open Hockey policies and procedures
locker room procedures
Freestyle session procedures
booking birthday parties and special events
general customer service
Hire, train, and manage Skate Guard staff which includes:
testing of Skate Guards for competence in ice skating skills
monitoring to ensure that rules and regulations of Public Skate sessions are being enforced
Books birthday parties, Tours, Group Skates, and private events which include:
managing staff of party hostesses
liaison with food and beverage provided
coordinating with building staff any special arrangements for the event
The Front Desk Manager and the Front Desk staff must be able to handle all customer complaints on the spot in a calm manner and communicate to the appropriate manager the nature of the complaint.
Cash management for the POS units which includes:
managing the cash in the change safe,
arranging for change to be delivered from Loomis or picked up from the bank.
Make weekly schedules for the Front Desk staff, Skate Guards, and Party Hostesses based on the rinks schedules/staffing needs.
Payroll-verifies and enters payroll into PayCom for the Front Desk, Skate Guards, and Party Hostesses.
Responsible for the appearance of the front desk which includes:
maintaining hand out information on all programs
Works a minimum of 30 hours at the Front Desk per week
Works all large group events and private events including event space rental and ice rentals
Inventory and ordering of office supplies for facility
Updates MaxGalaxy with team and locker room assignments on a weekly basis
Serve as Manager on Duty for a minimum of 2 prime time shifts per week.
The Executive Assistant will provide high-level, confidential administrative support to executive Management.
Excellent interpersonal, communication and problem-solving skills
Strong organizational skills, self-starter, with ability to manage multiple priorities simultaneously
Perform detailed clerical and administrative work efficiently and accurately
Receive and screen incoming mail, calls, faxes, email and visitors, prioritizing and summarizing details, where appropriate
Produce, type, proof and edit documents (including confidential memos, staff contracts, League emails, etc.)
Maintain calendar, schedule appointments, confirm changes or delays, and coordinate all necessary travel arrangements
Coordinate activities for a variety of meetings, appointments, conference calls and special projects
Prepare agenda for internal meetings and prepare meeting minutes
Respond to internal and external inquiries
Receive directions and requests from multiple sources and effectively prioritize, work well under pressure with tight timelines and liaise professionally with high-profile clientele and League officials
Act as liaison among owners, building partners, senior management and clients/colleagues to facilitate work and accomplish objectives in a collaborative effort
Facilitate the service needs for all VIP Clients including but not limited to, sponsors, partners, investors, political figures, NHL officials, etc.
Maintain high level of confidentiality on all matters discussed with owners, executives and upper management
Understand services the sports industry provides
Understand the management process, track business and personal expenses
Liaise with internal staff at all levels
Other duties and special projects as assigned
5+ years of related experience for Senior-level executives
Bachelor’s Degree preferred but not required
Confidentiality is essential along with effective interpersonal and communication skills and the ability to interface with personnel at all levels, both verbally and in writing
Ability to meet new challenges with an open mind and an optimistic response
Ability to effectively manage/coordinate simultaneous projects, and successfully prioritize multiple tasks with good judgment, high sense of urgency
Functional knowledge of a professional services environment
Must be available to work overtime and event nights, as needed, and must have an excellent attendance and punctuality record
Proficiency in MS Word, Excel, Outlook, PowerPoint, Internet
Suites Administrative Coordinator - Honda Center (Anaheim, Ca)
The Suites Administrative Coordinator is responsible for coordinating the suite administrators of each suite as it pertains to suite orders, special requests and beverage restocks. Also to ensure an optimal experience for suite owners, clients, guests, businesses and/or other organizations is always achieved. The Administrative Coordinator works within the Food and Beverage division at Honda Center and reports to the Manager of Suites.
Examples of Essential Duties/Responsibilities:
Ensure quality hospitality and customer service through large volumes of phone calls and e-mails regarding food and beverage inquiries.
Direct any other inquiries (not regarding suites food and beverage) to the correct entity and/or personnel.
Record food and beverage orders either by accessing them through the online system, fax machine, e-mail, and/or phone.
Organize and maintain filing system of events for the current season and past seasons including all hockey games, concerts, and other events.
Coordinate the communication of food and beverage pre-order deadlines, updated menus and/or updated documents including account forms, beverage restock forms, and order forms.
Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities.
Prepare and track the distribution of receipts, invoices, and/or refund transaction documents on a weekly basis, or as needed.
Assist with hosting and meeting suite holders, potential holders, and guests at events hosted within / on behalf the venue.
Assist with menu planning for suite/ticket holder/administrators. Support management with daily oversight, guidance and mentorship of suite administrators / team members.
High school diploma, GED or equivalent, Bachelor’s Degree is preferred, but not required.
At least one year experience in an administrative role with a food and beverage background preferred.
Candidate will be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook).
Possess excellent written and verbal communication skills.
Ability to multi-task
A strong attention to detail and proven customer service skills.
Exceptional organization and prioritization is a must.
Phone system experience, reception work preferred.
Schedule Flexibility, Hours are typically Monday through Friday approximately 30-40 hours per week.
Reports to: Pittsburgh Penguins, Chief Operating Officer & General Counsel
Based at: UPMC Lemieux Sports Complex
Facility Overview: The UPMC Lemieux Sports Complex is a first-of-its-kind, hockey specific training facility located just north of Pittsburgh in Cranberry Township, Pennsylvania. A joint venture between the Pittsburgh Penguins and their world-renowned sports medicine partner, UPMC (formerly University of Pittsburgh Medical Center), the $70 million complex will be the first medical facility in the country to focus specifically on hockey-related training, treatment, rehabilitation and research.
The new practice home for the NHL Penguins will include two NHL-sized ice rinks, professional locker rooms, an NHL-quality weight room and fourteen locker rooms. In addition, the facility includes 1,500 square feet of hockey skills training space that features a Rapidshot System, three Rapidhands training stations and a sixty-six foot resistance skating lane. The facility will also be the home ice for the Pittsburgh Penguins Elite Tier I youth program.
The medical facility will feature 50,000 square feet of clinical space for training, testing and therapy from some of the world’s leading doctors and specialists. It will offer expert care in orthopedics, concussion management, imaging, physical and occupational therapy, nutrition and sports-performance training, making it the premier facility in North America for elite hockey training.
Organization's Core Values & Employee Attributes:
Driven to be successful on and off of the ice
Have a positive, winning attitude
View our team and facilities as regional assets and treat our partners as stakeholders
Give back to our community
Work as a team and value individual contributions
Do everything with integrity
Always looking to improve
The Executive Director/General Manager is responsible for establishing the UPMC Lemieux Sports Complex as the premier facility for player development, treatment, training and research. He/she will be responsible for creating and executing a fully integrated menu of innovative, evidence based training programming designed to help athletes realize their individual and team potential. In addition, he/she will be responsible for creating or attracting high profile hockey related events to the facility in an effort to establish Pittsburgh and the UPMC Lemieux Sports Complex as the premier hockey destination in North America.
Essential Duties & Responsibilities:
In collaboration with UPMC, create a comprehensive player assessment model utilizing a series of on-ice and off-ice performance based tests. Based on each athlete’s results, create an evidence based training model that incorporates age appropriate training, competition and recovery programs designed to help each player realize their individual potential
Develop a fully integrated menu of hockey programming that provides value to all user groups while maximizing the profitability of the facility
Establish strategic partnerships within the industry designed to attract hockey related events to and elevate the profile of the facility
Act as primary liaison between facility user groups and strategic partners, including but not limited to; Pittsburgh Penguins (business & hockey operations), UPMC Sports Medicine, Gary Roberts High Performance Training, ARAMARK, Parkhurst Dining Services and the Pittsburgh Penguins Elite Tier I (AAA) youth program
Prepare and manage annual operating budget
Recruit, hire, train and manage a staff that share the organization’s core values and vision for the facility
Qualifications & Skills Required:
Bachelor’s degree in management, marketing, facility management or a related concentration
In depth understanding of Long Term Athlete Development (LTAD) principles
Must have established relationships within all levels of professional, collegiate, junior and amateur hockey
Previous coaching and/or playing experience preferred at the professional, collegiate or junior level
Previous ice rink management experience preferred
Ability to work independently and effectively lead in a team environment
Outstanding interpersonal skills
Excellent written and oral communication skills
Professional mindset with the ability to solve problems quickly and effectively
Proficient in Microsoft Office (including Word, Excel, Power Point & Outlook)
Commensurate with experience
When you apply for this job online, you will be required to answer the following questions:
1. Please provide your years’ experience in COACHING hockey:
2. What is the highest level of hockey you have COACHED (juniors, collegiate, minor professional or professional)?
3. Please provide your years’ experience in PLAYING hockey:
4. Please provide the highest level of hockey you have PLAYED (juniors, collegiate, minor professional or professional)?
5. Please provide any additional experience that may be relevant to this position.