This person will be responsible for overseeing a Dr Pepper StarCenter facility. The General Manager is responsible for overseeing the operation of a year round twin sheet ice facility to ensure optimal operational and fiscal management. The General Manager must work closely with and be responsible for the facility’s Operations Manager, Skating Programs Manager, Hockey Programs Manager and Front Desk Manager and have the ability to step in and manage each area as the need arises. The General Manager will be required to invest the time necessary to ensure all aspects of the facility run efficiently and smoothly and be on call 24/7.
Facility Manager Responsibilities:
Oversee day to day operations of facility
Create and deliver grassroots outreach programs tailored to your buildings requirements.
Develops and maintains strong relationships with facility user groups.
Responsible for community public relations and patron satisfaction.
Create welcoming atmosphere through staff training on high level of customer service and care of the facility.
Intervening in situations related to public safety.
Collections and revenue tracking, including but not limited to:
Hockey Registration Payments
Skating & Hockey Academies
Ice Rentals/Tenant Invoicing
Online Registration tracking
Front Desk/Customer Service
Instructors/Skate Guards/Party Attendants
Manager on Duty
Creating and maintaining ice events through the MaxGalaxy software platform.
Selling ice and creating ice rental contracts for 3rd party customers.
Scheduling internal programs such as DSMHL, SSHL, Academies, Enhancements, Drop Ins, Open Hockey, Freestyle Sessions, etc.
Supervise all cash handling, deposits, banking transactions and daily closeout procedures.
Review and approval of facility expenses
P Card payment to vendors.
Liaise with Accounts Payable on check payments, trade agreements, etc.
Corporate Policies and Procedures
Oversee, maintain and implement all recommendations regarding policies and procedures to create uniformity amongst facilities.
Ensure a positive attitude amongst staff members when implementing policies and procedures.
Facility Health and Safety
Provide a safe, clean and sanitary environment.
Ensure facility meets all local, state, and federal safety requirements at all times.
Monitor building security, custodial maintenance and emergency supplies and equipment.
Create Community partnerships with Local Organizations
School Districts and PTA Groups
Home School Groups
Liaise with Home Office Support staff
Prepare annual budgets with VP
Prepare monthly sales tracking for VP
Forecasting and analysis of revenues and expenses
Review and approve monthly P & L
Examine and maintain monthly ice usage metrics
Review and approve all new hires
Oversee training of new employees
Review and approve all payroll on a bi-weekly basis
Create, monitor and update Manager On Duty schedule
Schedule regular meetings with managers
Schedule quarterly all staff meetings for facility
Oversee implementation of all marketing initiatives for the facility
Cross promote activities with local organizations and Parks and Rec
Website content, traditional marketing, grass roots marketing strategies
Liaise with DPSC Marketing Coordinator and synchronize efforts with other rinks
Negotiate and manage all facility related contracts.
Ice Rental Customers, building tenants, vending agreements.
Work with Home Office team on service contracts
Work with Corporate Sales Department on all sponsor fulfillment.
Actively promote assets to local parties
Dasher boards, wall banners, other signage and programs
Liaise with VP regarding all legal matters
New Business and Revenue growth
Create new revenue streams through “out of the box” thinking.
Maximize Ice utilization in facility
College degree is required
High level of ice hockey playing or figure skating performance and coaching experience is recommended
Proven history of training and developing successful programs
Strong work ethic and positive attitude
Willingness to learn new programs and try new initiatives
Excellent attention to detail
Must be able to deal with multiple tasks simultaneously
Proven organizational and time-management skills
Excellent customer service skills
Outstanding interpersonal skills and ability to deal effectively with customers
Must be able to effectively manage up and down the organizational chart
Excellent written and verbal communication skills
Ability to work nights, weekends, holidays and special events as they are integral to the success of the DPSC Facility
Ability to work independently and as a team player
Must have a good working knowledge of Microsoft Excel, Word and PowerPoint and Outlook
Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.
*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.
DSE Hockey Centers, L.P. is an Equal Opportunity Employer
Assistant to the Skating Director - Florida Panthers Hockey Club (Coral Springs, FL)
Job Titles: Assistant to the Skating Director
Reporting: Skating Director, Artem Torgashev
Department: Figure Skating
The Assistant to the Skating Director is responsible for program development and administrative work of the Figure Skating Department. The job may require shifts ranging from morning, evening and weekends hours.
Assist in the communication between staff, skaters, parents and arena management
Inform customers of daily schedules and/or any adjustments
Manages departmental communications including emails and phone calls to/from customers in a friendly and professional manner
Resolve guest challenges, utilizing support from the skating director and staff when necessary
Assist in the marketing of social media for all skating programs
Oversee the figure monitoring program for all skating sessions
Review, accept, register and determine proper placement of new applicants into the skating program with the assistance from the skating director
Travel between the Panthers IceDen and the BB&T Center as required
Other duties as assigned
Required Knowledge/Skills/Job Qualifications:
Strong computer skills, including Microsoft Word, PowerPoint, and Excel, with the ability to quickly learn other software systems
Detail oriented, well-organized, able to work independently on assigned tasks while under pressure
Candidate will have the ability to work as a team player and have good self-motivational skills
Sound organizational and time-management skills
Job reliability, diligence, dedication, and attention to detail
Must be at least 18 years of age and have a valid driver’s license
Flexibility with work schedule- Nights, weekends, and holidays required.
Command Center Staff (Part-Time) - Minnesota Wild (St. Paul, MN)
Command Center staff are responsible for providing effective communication to guests and team members within the Xcel Energy Center. Staff will receive and dispatch emergency and routine calls during events. Ensures distribution of event information to all departments during events that are related to the needs of the guests and the facility.The Command Center staff receives work direction from the Manager on Duty (MOD) and/or Guest Services Lead. This is a part-time position. The houlry rate is $11.50.
Ability to use clear and concise communication on multiple platforms including radio usage, phones and computer.
Answers incoming radio/calls in a timely manner; ability to multi-task which includes taking multiple calls at a time.
Ability to listen and take notes to document a situation being called in.
Documents staff/department calls during events by typing key information in the CRM online tool.
Ensures proper information is documented and details are not missed.
Knowledgeable of general and emergency procedures to be able to answer inquiries and initiate facility processes.
Ability to make quick decisions and follow department protocol
Ability to initiate calls for facility to ensure guest needs are sent to the appropriate personnel.
Ability to immediately notify the appropriate personnel/departments; for medical, safety and building emergencies.
Strong facility knowledge including building layout, department functions/positions, company policies and procedures
Responsible for tracking and follow up for all situations that arise during an event to ensure situation is resolved for the guest, facility and/or departments.
Follows proper procedures to seek answers/details from MOD or supervisors on the floor regarding incidents.
Attends the Supervisor pre-shift meeting for each event.
Performs other related duties as assigned.
Formal Education & Certification
18 years of age
High School Graduate/ GED
Command center experience a plus
Knowledge & Experience
Customer service experience required
Strong Computer skills when searching for information
Quick and accurate typing skills
Problem solving skills including identifying and resolving issues in a timely manner
Customer services oriented
Ability to remain calm and collected in a hectic environment
Ability to make quick decisions during emergency situations
Able to work with the staff and other departments in a professional manner at all times
Ability to follow instructions and respond appropriately to directions from the MOD/Lead
Ability to remain calm and in control during stressful situations
Ability to work independently
Available to work evenings, weekends and normal business days
Must be willing and able to work in the following conditions: busy, with frequent interruptions.
Ability to perform the following actions continuously: sitting, using hands dexterously, talking, hearing.
No guarantee of hours
As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.
When you apply for this job online, you will be required to answer the following questions:
1. Please describe your availability for this part time position. (i.e. Saturday - Wednesday 3 - 11 p.m.)
2. Are you available to work game nights?
Fulfill day-to-day pension administrative functions at the Pension Society for all pension plans including: data maintenance, communication with participants, responding to basic inquiries and assisting with special projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for the Pension Society shared Mailbox which will include disseminating email inquiries and replying to basic requests
Update and maintain pension member records
Assist with preparation and distribution of day to day communications to members and providers
Assist with maintenance of member files
Assist with participants follow ups & member data searches (ie. missing address)
Clerical functions (mailing, filing and scanning )
Other miscellaneous duties as assigned
Fluent bilingualism in English and French (both written and verbal) is a mandatory requirement of this position
Strong knowledge of office administration
Ability to work efficiently in a team environment with minimal supervision
Exceptional attention to detail and commitment to accuracy in all tasks
Excellent organizational and prioritization skills
Impeccable written and verbal communication skills.
Ability to interact with professionalism, integrity and effectively with clients, staff and management at all levels
Excellent computer skills – Strong knowledge of Excel and Word (intermediate level)
Flexibility to respond to multiple changing priorities
Analytical skills required
EDUCATION & EXPERIENCE
Successful completion of post-secondary education
Prior professional experience as an administrative assistant and office administration
We thank all applicants for their interest in this opportunity however only qualified candidates selected for an interview will be contacted.
No phone calls, emails, or recruitment agency inquiries please. Application receipt confirmations and/or recruitment status update inquiries will not be provided.
When you apply for this job online, you will be required to answer the following questions:
1. All applicants to this position must attach their CV in both French and English to confirm bilingualism. Uni-lingual CV submissions will not be considered.
2. Are you a legal and permanent resident of Canada and eligible to work for ANY employer in Canada for an UNLIMITED amount of time?
3. Please state your annual salary expectations. Note: a response is required in order to be considered for this position.
4. Do you currently reside on a permanent basis in the City of Montreal or within the Greater Montreal Area?
5. Do you possess demonstrable professional experience providing administrative support to a group or department? Please briefly describe your experience as it specifically relates to this position.
Executive Assistant to the CRO - Prudential Center/New Jersey Devils (Newark, NJ)
Reporting to the Chief Revenue Officer, this position coordinates scheduling, processes reports, makes travel arrangements, maintains calendars and provides other administrative support to the CRO and all departments that the CRO oversees (Ticket Sales & Service, Premium Sales and Services, Marketing Partnerships and Corporate Partnerships). The Executive Assistant must have the ability to multi-task in a fast paced, high energy environment, anticipate needs and workflow, and communicate seamlessly with other executives and staff members. The CRO will delegate authority to the Executive Assistant regarding matters of significance and trust that he or she will maintain a high level of confidentiality at all times.
Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).
Essential Duties and Responsibilities:
· Exercises discretion to act as gatekeeper for CRO, including managing CRO’s calendars to schedule both internal and external meetings, answering and filtering incoming calls and screening incoming emails and information on behalf of the CRO;
Coordinates and schedules travel arrangements;
Prepares expense reports;
Provides assistance in prospecting for sales leads;
Prepares for external meetings by creating attendee bios, meeting set up and gifting;
Processes ticket requests for internal and external partners and guests;
Creates meeting agendas and provides departmental feedback post meetings;
Plans and coordinates partner events;
Exercises independent judgment to manage special projects and assignments;
Handles highly confidential information in an appropriate and professional manner;
Works closely with various departments to organize sales meetings, off-sites, events and other functions;
Operates as an ambassador and extension of the CRO with regard to welcoming guests and attending to any needs at home games and select events;
All other duties as delegated by the CRO regarding matters of significance.
Bachelor’s Degree is required.
Minimum 5-7 years of experience, preferably in a professional sports environment.
Knowledge, Skills and Abilities:
High attention to detail, organization and process;
Ability to work effectively with different personalities;
Excellent communication skills, both oral and written;
Fluency in Microsoft Office (Outlook, Excel, Word and PowerPoint);
Flexibility in working extended hours including nights, weekends, and holidays as required.
May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.
This position requires the ability to lift up to 5 pounds.
This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, butattendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.