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Current available jobs in Facility Operations/Security:


» Security Officer - BB&T Center (Sunrise, FL)
» Changeover Staff - Buffalo Sabres (Buffalo, NY)
» Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)
» Assistant Parking Manager - First Niagara Center (Buffalo, NY)
» PT Housekeeping - Florida Panthers (Sunrise, FL)
» Ground Technician – Landscaping Crew Member - Florida Panthers Hockey Club (Sunrise, FL)
» Manager of Catering - Honda Center (Anaheim, CA)
» Catering Operations Manager - Honda Center (Anaheim, CA)
» Housekeeper – PM & Weekend Shift - Incredible IceDen (Coral Springs, FL)
» Security Officer (Part-Time) - Monumental Sports & Entertainment (Washington, DC)
» Maintenance Mechanic - Nashville Predators (Nashville, TN)
» Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)
» Operations Conversion Technician - Part Time - Nashville Predators (Nashville, TN)
» Security Supervisor, Rogers Place - Oilers Entertainment Group (Edmonton, AB)
» Security Supervisor, Rogers Place - Oilers Entertainment Group (Edmonton, AB)
» Security Supervisor, Rogers Place - Oilers Entertainment Group (Edmonton, AB)
» Guest Experience Manager - TD Garden (Boston, MA)
» Ice Maintenance Associate - The Rinks - Lakewood Ice (Lakewood, CA)



Facility Operations/Security: Security
Security Officer - BB&T Center (Sunrise, FL)

Responsibilities Include:

  • Coordinating various deliveries

  • Controlling and Monitoring security cameras

  • Monitoring exterior doors to the building and maintaining a secure environments for our visitors

  • Controlling guest/vendors access to the Arena

  • Ensure all areas are maintained in a professional and clean manner during shift

  • Follow safety and security policies, programs and procedures

  • Ability to handle the telephone and speak clearly and professionally

  • Ability to handle crisis situations in the event of emergency and/ or fire

  • Work with all departments to ensure the building’s needs are met

  • Other duties as assigned

Qualifications:

  • Previous experience is a must

  • Passion to work with people and willingness to learn

  • Excellent interpersonal, organizational, written and verbal communication skills

  • Detail-oriented, team player, professional demeanor and assertive

  • High Degree of self-motivation and ability to work alone if necessary

  • Must have a flexible schedule and be available on weekend/overnights

  • Customer service experience

  • Well-groomed/ clean shaven

  • Reliable transportation

  • Punctual and dependable individual with a positive attitude

  • Applicant must possess a valid Florida Class D Security License

  • Must pass background check and drug screening

Education/ Training:

  • High School Diploma or Equivalent

  • Valid FL Security D License

Skills Required:

  • Effective Oral and Written Communication

  • Ability to lift 30 lbs.

  • Reading

  • Conflict Resolution

  • Time Management

  • Patron Relations

  • Self Defense

  • Math Aptitude

  • Physical Dexterity

  • Dependability

  • Professionalism

 


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Facility Operations/Security: Maintenance
Changeover Staff - Buffalo Sabres (Buffalo, NY)

Summary

Set up furniture, staging, equipment, supplies, and materials for a variety of events held at the arena.  Maintains grounds at the facility.

Responsibilities

  1. Set up, move and remove chairs, risers, staging, sports equipment, tables, supplies, and equipment.

  2. Load and unload supplies and equipment.

  3. Perform a variety of cleaning functions, which includes sweeping, mopping, vacuuming, etc.

  4. Maintain exterior building grounds.

  5. Operate motorized equipment such as forklifts, auto-scrubbers, pallet jacks, Cushman carts, vacuums, trash compactor, and cardboard bailer.

  6. Properly handle tools, and return tools to storage when tasks are completed.

  7. Be courteous and treat people with respect.

  8. Maintain strict confidentiality of all issues worked with.

  9. Assist in various project work as necessary.

  10. Maintain open communication with Supervisor at all times.

  11. Maintain a professional attitude and appearance at all times.

  12. Perform other duties and tasks as assigned or become evident.

Education / Training

A High School diploma or equivalent is required.  Previous maintenance/changeover experience preferred.  Must be able to properly operate tools.  Must be able to interpret and carry out instructions given in written, oral, or diagram form.  Previous forklift experience preferred.

Physical Requirements

Must be able to lift at least fifty (50) pounds.  Must be able to walk or stand for long periods of time.  Must be able to work on irregular work surfaces, such as stages, ramps, lifts, ice, dirt, ladders, man lifts, or other surfaces.  Maximum body weight cannot exceed 280 pounds in order to comply with safety limitations of equipment.   Must be able to move equipment and properly handle tools.  Must be able to work outside in all types of weather.  Must be able to work flexible hours that can include days, evenings, nights, weekends, holidays and shift work as needed.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Security
Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Facility/Venue Management
Assistant Parking Manager - First Niagara Center (Buffalo, NY)

Summary

Assist the Parking Manager in overseeing all aspects of First Niagara Center and HARBORCENTER parking operations.

Core Responsibilities

1.     Train, schedule, supervise and discipline employees.

2.     Accurately and responsibly handle, count, and record cash received from daily, monthly and event parking.

3.     Deliver a high level of service to both internal and external customers at all times.

4.     Act as a point of contact between engineering, maintenance, and housekeeping to properly maintain parking ramps, lots and equipment.

5.     Strong writing, verbal and record keeping skills will be required to counsel employees and initiate records, reports and to complete other elements of the job.

6.     Perform all other duties as assigned.

7.     Maintain strict confidentiality of all issues worked with.

8.     Assist in various project work as necessary.

9.     Maintain open communication with Parking Manager and supervisors at all times.

10.  Maintain a professional attitude and appearance at all times.

11.  Perform other duties and tasks as assigned or become evident.

12.  Follow and enforce all First Niagara Center and Harborcenter policies and procedures.

Minimum Qualifications for the Position

High school education or equivalent is required. Supervisory experience in a service environment preferred. Prior cash handling experience preferred.

Physical Requirements

Must be able to lift at least fifty (50) pounds.  Must be able to walk, stand for long periods of time, climb stairs and move freely and sometimes rapidly about the parking facilities in response to emergent situations. Must be able to use radio and electronic equipment.  Must be able to work outside in all types of weather.  Must be able to work flexible hours that can include days, evenings, nights, weekends, holidays and shift work as needed.

Critical Competencies

Service orientated

Effective communicator

Collaborative

Solutions minded

Approachable


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Custodial/Housekeeping
PT Housekeeping - Florida Panthers (Sunrise, FL)

These roles are responsible for ensuring timely completion of the custodial operations specific to the BB&T Center Arena. Responsibilities include proper use and handling of cleaning products, chemicals, equipment as well as inventory control and quality assurance.

Detailed Description:

  • Ensures proper usage of supplies and equipment throughout the Arena.
  • Safely operates and maintains all types of cleaning machinery and equipment.
  • Ensures proper use of cleaning chemicals and agents. 
  • Conducts building inspections.
  • Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.
  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning.
  • Removes trash from premises.
  • Completes daily work orders as scheduled.
  • Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas. Maintains assigned equipment in good working condition.
  • As applicable, cleans restrooms, sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to manager.
  • Follows safety procedures and maintains a safe work environment.
  • Other duties as required.

Special Requirements:

  • Ability to lift 25 - 50 lbs.
  • Ability to work in an upright standing position for long periods of time (8-12 hours/day).
  • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)
  • Walk and climb stairs.
  • Reach with hands and arms.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to work extended/flexible hours and weekends based on project requirement.
  • Climb ladders and work at heights above ground level (maximum 3 ft).
  • Ability to interact effectively with management and peers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work overnight shift?
2. Are you available evening and weekends


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Facility Operations/Security: Grounds Crew/Turf Management
Ground Technician – Landscaping Crew Member - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:   Ground Technician – Landscaping Crew Member

DEPARTMENT:      Landscaping, Operations

REPORTS TO:        Landscaping Supervisor  

POSITION TYPE:    Full time

CATEGORY: Facility Operations/Grounds Crew/Turf Management       

 

JOB DESCRIPTION / REQUIREMENTS:

  • Daily maintenance to provide a safe and aesthetically pleasing landscape.
  • Mowing, weeding, trimming, edging, garden care, planting, mulching, leaf cleanup and irrigation maintenance/repair.
  • Must be able to handle physical, extensive work which includes: Inclement weather conditions, heavy lifting (30-80 pounds), extensive walking, shoveling, digging, operating machinery and a willingness to learn/follow directions and established procedures.
  • Must be able to work well with others as well as complete tasks on your own.
  • Must have reliable transportation to work


QUALIFICATIONS:

  • Minimum High School Diploma or equivalent.
  • Minimum 3 years’ experience with landscape care and maintenance.
    Must have knowledge of commercial grade equipment and be able to safely operate various lawn mowers, string trimmers, edger’s and chainsaws as well as other tools that would likely be used to complete the tasks needed.
  • Must have knowledge in irrigation systems and be able to perform maintenance repairs as well as troubleshoot potential problems.
  • Must be reliable and on time
  • Willing to work weekends

No phone calls please.


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Facility Operations/Security: Food/Beverage Management
Manager of Catering - Honda Center (Anaheim, CA)

Manager of Catering 


As a key contributor, there is an inherent expectation to drive results for constant business growth and increased revenue streams. The Manager of Catering is responsible for selling catering services to new and existing clientele in order to meet revenue goals.  Partner with event contacts to develop premier food and beverage experiences.  Partner with the Catering Operations Manager to execute all catering functions throughout the venue. This position is responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Premium Operations and interacts with integral internal partners including the Director of Booking and Arena Event Managers.


Essential Duties/Responsibilities: 


•    Provide oversight and direction to Catering Operations Manager as it pertains to hiring, staffing, and event execution. 
•    Develop and expand network to build niche market awareness to position the Honda Center as a unique special events destination
•    Achieve budgeted revenue for Food & Beverage Catering Sales for the fiscal year.
•    Work with clients in all aspects during their planning stages, as well as onsite coordination for upcoming events, to include the preparation and distribution of all necessary paperwork.
o    Orchestrate and facilitate BEO meetings
•    Draft proposals, conduct tours of the facility in conjunction with F&B Operations Managers, create menus with Culinary Team and present banquet event orders to client contacts.
•    Create a database to keep in touch with past clients through phone calls, emails, letters and personal meetings.
o    Execute all follow-up touch points; thank you messages, etc…
•    Maintain a list of preferred vendors for flowers, music, audio/visual, lighting, etc.
•    Be the event host liaison throughout the planning process and ensure client comfort with event management team
•    Develop and distribute event notes to all Honda Center Departments for inclusion in Event Information Communication (Pink Sheet)
•    Ensure that all payment processing is completed in accordance with Honda Center payment terms and that all final payments reflect any and all services rendered on behalf of the client.  He/she is the liaison between the client and the billing department.
•    Capitalize on the unique experiences that could be created when hosting an event at Honda Center that tie the guest experience to our core business by leveraging building facilities.
•    Attend Trade Shows, trade association meetings for event planners as time allows and is appropriate/ approved 
•    Complete and provide daily/ event financial updates in accordance with F&B department
•    Have knowledge of and ensure food safety and sanitation standards
•    Organization and planning of events that serve a wide range of guests.
•    Engage with venue guests, as well as team members to ensure exceptional hospitality is received at all times.
•    Support the global F&B Operations/ team as needed
•    Other responsibilities and tasks as deemed appropriate by the Manager of Premium Operations and Senior Management Team at Honda Center.


Specific Qualifications/Abilities: 

•    Bachelor’s degree in a related field or equivalent experience 
•    Successful track record for 5+ years as a Catering Manager in a full service resort, hotel, or convention center securing and overseeing every type of catering event
•    Experience working in multi-use venues strongly preferred
•    Experience working with professional sports teams, major award shows and large scale conventions preferred
•    Robust understanding of Food & Beverage operations and relationship to large scale events (A/V, set ups, planning)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of Catering Software (Reserve preferred)
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Catering Operations Manager - Honda Center (Anaheim, CA)

Catering Operations Manager
The Catering Operations Manager is responsible for all catering team members, as well as, ensuring the operational execution of all catering functions throughout the venue.  This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.   This position reports to the Manager of Catering.
Examples of Essential Duties/Responsibilities:  
•    Hire, train, staff and schedule all catering team members
•    Ensure the execution of all catering functions throughout the venue
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Work closely with culinary team members and managers in all aspects of event planning, staffing, execution, etc…
•    Responsible for ensuring food quality in presentation and sanitation
•    Organization in planning and training for events for 2 to 1000 guests
•    Support the Manager of Catering in sales efforts and event development as needed
•    Support the global F&B Operations/ team as needed
•    Other responsibilities and tasks as deemed appropriate by Manager of Catering and Senior Management Team at Honda Center
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years’ experience working in a Food & Beverage environment preferred. 
•    Experience in a fast paced, high volume organization that has multiple locations/ multiple events happening simultaneously
•    Experience leading teams of various sizes
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Experience with Catering software strongly desired (Reserve preferred)
•    Experience working with scheduling systems (ABI preferred)
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Maintenance
Housekeeper – PM & Weekend Shift - Incredible IceDen (Coral Springs, FL)

Job Titles:                  Housekeeper – PM & Weekend Shift

Reporting:                 Arena Operations Manager

Department:              Operations

Job Summary

The Housekeeper is responsible for maintaining the cleanliness and overall general maintenance support of the facility.

Primary Responsibilities:

·       Assess locker room status and clean as needed.  Locker rooms must be turned and ready within 20 minutes for the next teams.

·       Monitor restrooms for cleanliness and supplies twice hourly. 

·       Empty all trash cans at the end of each shift and when necessary throughout the night.

·       Inspect and clean player’s benches and penalty boxes after each game.

·       Inspect all public lobby areas twice hourly and clean any spills.

·       Conduct final walk through of all locker rooms, restrooms, party rooms and other common areas at the end of each shift to ensure all areas are cleaned properly.

·       Leave notes on any repairs to public areas for Operations Manager.

·       Must be available to assist MOD and customers with maintenance issues.

Secondary Responsibilities:

  • Assisting with hanging signs, set up of conference room and/or building for special events.
  • Other duties, cleaning and otherwise, as deemed necessary or as directed.

Required Knowledge/Skills/Job Qualifications

  • Must be at least 18 years of age and have a valid driver’s license .

·        Candidate will meet the physical demands of the job, which include lifting up to 50 lbs.

  • Candidate will have the ability to work as a team player and have good self-motivational skills
  • Sound organizational and time-management skills.
  • Job reliability, diligence, dedication, and attention to detail.
  • Flexibility with work schedule- Nights, weekends, and holidays required.
  • This is a part-time, hourly position.
  • LOCAL CANDIDATES ONLY

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Facility Operations/Security: Security
Security Officer (Part-Time) - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  To ensure the Verizon Center’s patrons, employees and the property of the Verizon Center are safe at all times.

Responsibilities:

  • CREATE Monumental Moments through the use of individualized Customer Service and Problem Solving.
  • Ensure that employees and patrons are safe at all times; including preventing theft, protection of personal property,  preventing assaults, gate crashing, or other disorders at events.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Responsible for detaining an individual, at the discretion of a Special Police Officer, based on probable cause for an offense committed in his or her presence.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Prevent unauthorized personnel from entering restricted areas.  
  • Answer alarms and investigate disturbances.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Lock and unlock entrance doors and all exterior doors, ensuring that all locks and chains are secured, panic bars are locked down, and Detex door alarms are turned off and on when events dictate.
  • Interacts in a professional manner with every department within Monumental Sports & Entertainment.
  • Report to work on time and complete shift assignments.
  • Report to work in complete, clean and pressed uniform.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience.
  • One year security experience.
  • Valid Metropolitan Security License issued by Security Office Management Branch (SOMB) Preferred.
  • Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
  • Available to work minimum of 15 Events per Calendar Month.
  • Available for On Call assignments. Schedule must be flexible.
  • First Aid, CPR, AED Certification Preferred.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Facility Operations/Security: Maintenance
Maintenance Mechanic - Nashville Predators (Nashville, TN)

Job Title: Maintenance Mechanic

Department: Operations

Job Reports To: Maintenance Manager

Status: Non-Exempt

 

Major Responsibilities/Activities:

  • Perform general facility maintenance.

  • Performs minor painting, carpentry and masonry work (e.g. installing and repairing tile, preparing surfaces and using brush, sprayer, or roller to apply paints, stains, and varnishes, hanging doors, fitting locks and handles, etc.).

  • Responsible for minor plumbing maintenance, including but not limited to repair and replacement of water heaters, sinks and faucets, toilets, sewer lines and drains, unclogging of drains, replacing drain hoses on washers and similar devices.

  • Adhere to preventive maintenance programs.

  • Perform maintenance and repair of the facility including suites, door hardware, woodworking, and other special projects as assigned.

  • Assist in other operations as needed.

  • Assist in other projects as assigned by management.

  • Maintain inventory and storage area.

  • Responsible for suite walkthroughs to locate facility deficiencies.

  • Perform duties such as maintaining records and files, preparing reports and ordering supplies and equipment.

  • Work from ladders, scaffolds, and roofs to perform maintenance.

  • Analyze information and evaluate results to choose the best solution and solve problems.

  • Transport a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at job site.

  • Assist operations personnel as directed.

  • Assist in other projects as assigned by management.

  • Respond to emergency situations during or after hours for the purpose of resolving immediate concerns.

    Minimum Requirements:

  • At least 18 years of age.

  • High School graduate or GED.

  • Three (3) years of experience in general maintenance.

  • Basic electrical and plumbing experience and familiarity with general facility maintenance.

  • Carpentry and painting skills are an asset.

  • Ability to read and write and to follow written and oral instructions and complex directions in English.

  • Required to work flexible hours including nights, weekends and holidays.

  • Required to be on call 24/7.

  • Works well in team environment.

  • Trained and certified to use Forklifts, scissorlifts, knucklebooms and backhoes.

  • Diagnostic skills.

  • Must have knowledge of and pay close attention to safety regulations.

  • Must be able to read blueprints.

  • Individual must be flexible and willing to assist operations personnel as directed.

  • Individual must be a self-directed worker and set an example to performing quality and professional work.

  • Valid Tennessee driver’s license, possess a suitable driving history and be insurable by Power’s insurance carrier.

  • As a condition of employment, qualified applicant will be subject to an extensive and thorough driving record check.

    Essential Physical Functions:

  • Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period.

  • Excellent color vision and hearing.

  • Ability to use common tools.

  • Ability to work with minimal supervision.
  • Ability to work long and/or irregular hours including nights, weekends and holidays.

  • Ability to climb portable and fixed ladders.
  • Required to work long hours on event days.
  • Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.
  • Frequent lifting up to 50 lbs., occasional lifting up to 75 lbs.
  • Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.
  • Ability to bend, kneel and work with arms raised for prolonged periods of time.
  • Ability to climb over and into heavy equipment several times per day.
  • Occasional working at heights above 10 ft.
  • Exposure to bright lights, extreme temperatures, loud noise, dust.

Equipment Used:

  • Various power and hand tools

  • PC and other general office equipment

  • Forklifts, scissorlifts, knucklebooms and backhoes


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Facility Operations/Security: Security
Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)

Job Title: Public Safety Officer, Part-time                                  

Department: Public Safety

Job Reports to: Public Safety Supervisor

 

Brief Overview of Position:

Public Safety Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. They will maintain order before, during and after events. Public Safety Officers will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Positions may require standing for long periods of time. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility:

·         Provide friendly customer service

·         Perform security related functions

·         Respond to calls and incidents at the facility

·         Verbally answer questions from staff and the public

·         Perform other duties as assigned by Public Safety Management

Minimum Requirements:

·         18 Years Old

·         High School Diploma or equivalent

·         Friendly, outgoing personality with a desire to serve the company and public

·         Available to work a variety of shifts, including evenings, weekends and some holidays

·         Customer service experience

·         Ability to speak and communicate clearly with others. Strong interpersonal skills

·         Basic computer skills

·         Must possess valid driver’s license and have reliable transportation

·         Previous security experience an asset

·         Applicants must pass a background check  

·         Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.

·         Must be able to stand or walk for long periods of time and climb stairs

·         Must be willing to work in adverse conditions in outside positions when assigned

·         Lifting requirements – must be able to lift a minimum of 50 lbs


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Facility Operations/Security: Maintenance
Operations Conversion Technician - Part Time - Nashville Predators (Nashville, TN)

Job Title: Part Time Operations Conversion Technician

Department: Operations

Job Reports To: Operations Supervisor

 

Major Responsibilities/Activities:

·         Participate in precise set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms and other event related equipment.

·         Maintain all equipment in excellent working order including preventative maintenance and repair of facility permanent and telescoping seating.

·         Perform pre/post event or conversion inspections and document with completed checklists to ensure the proper conditions and that all safety aspects are reviewed.

·         Perform cleaning and maintenance on operations department equipment, keep work areas and equipment organized and functional.

·         Works safely, quickly and efficiently to meet all deadlines.

·         Possess a team player mentality; must be able to adapt to changes and work in a multi-client environment.

·         Assist with supervising the work of temporary labor staff.

·         Comply with OSHA/TOSHA regulations.

·         Perform other duties as assigned.

Minimum Requirements:

·         High School graduate or equivalent.

·         Some experience in operation of light machinery.

·         Prior conversion or event experience preferred.

·         Ability to read and write and to follow written and oral instructions and complete standardized checklist forms.

·         Ability to work long and/or irregular hours including nights, weekends and holidays.

·         Required to work long hours on event days.

·         Ability to safely and efficiently operate hand and power tools.

Essential Physical Functions:

·         Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 100 pounds, capable of performing heavy manual labor for extended period.

·         Ability to climb portable and fixed ladders.

·         Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

·         Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

·         Ability to bend, kneel and work with arms raised for prolonged periods of time.

·         Ability to climb over and into heavy equipment several times per day.

·         Occasional working at heights above 10 ft.

·         Exposure to bright lights, extreme temperatures, loud noise, dust.

Equipment Used:

·         Various power and hand tools (including but not limited to sockets, wrenches, hammers, drills, impact wrench, allen wrenches, and screwdrivers).

·         Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, and man lifts.

 

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Security
Security Supervisor, Rogers Place - Oilers Entertainment Group (Edmonton, AB)

Vision: “To be the global leader in Sports and Entertainment”

Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”

About Oilers Entertainment Group:

Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.

Role Summary:

This position is responsible for supporting the Director of Security in the operationalization of strategic security and safety plans through: the development, auditing and continuous training of security supervisors and staff of policies and procedures related to life safety, occupational health and safety, NHL arena security standards, Security Services and Investigators Act of Alberta, related municipal bylaws, other related provincial and federal provincial acts. This position is the senior on duty operational security leader of the Rogers Place facility / and OEG.  This position develops, fosters and maintains appropriate relationships with, stakeholders and patrons and others users of the facilities.

Core Responsibilities and Duties:

  • The position initially has a strong administrative focus, specifically with building policy, procedure and process guides for Roger’s Place.
  • Provide focal [modeled] leadership to on duty security guards [event and non-event] by providing tactical decision making related to the execution of:
  • Non – emergency building procedures
  • Emergency building procedures
  • Legal authorities related to arrest and detention
  • Legal authorities related to other municipal, provincial and federal legislation / regulations touching upon public safety and security
  • Strategic problem solving for internal partners, external stakeholders, NGO’s and patrons / users that maintain the OEG mission and vision
  • The application of specific security management systems [e.g. metal detectors, badging / accreditation, access control policies, etc.
  • When the on duty Security Manager is absent, be able to assume that position’s responsibilities in an acting role
  • Support supervisor peers from other business lines when required in support of facility operations. Supporting the operations of the security contingent of Rogers Place in non-event and event environments by:
  • Assisting the Security Manager with the development of staffing plans for the environments based upon data and intelligence
  • Assisting the Security manager with the development of new or enhanced security operations plans based upon data and intelligence
  • Auditing, finance and budgeting duties as required

Education, Experience and Skills:

  • 10+ years of experience as a civic, provincial or federal first responder supervisor OR a security leader in a sports/live entertainment venue
  • Certified Security Guard as per the SSIA or eligible to obtain it is required
  • Strong foundation in understanding and applying federal, provincial and municipal laws and regulations
  • Strong Microsoft Office Suite skills, specifically with Excel
  • Experience with creating work schedules
  • Develops self and others through strong leadership skills
  • Strong, proven consensus builder
  • Focused on patrons and clients’ needs with a strong focus in cultural sensitivities
  • Superior communication skills verbal and written
  • Be able to obtain a security clearance from local police department

*Full-time, part-time, casual opportunities available.

Next Steps:

Only those individuals moving forward in the hiring process will be contacted.

If you would like to apply via email please send your resume to careers@edmontonoilers.com


Note: This position was originally posted on the Edmonton Oilers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Edmonton Oilers employment site.

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Facility Operations/Security: Security
Security Supervisor, Rogers Place - Oilers Entertainment Group (Edmonton, AB)

Vision: “To be the global leader in Sports and Entertainment”

Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”

About Oilers Entertainment Group:

Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.

Role Summary:

This position is responsible for supporting the Director of Security in the operationalization of strategic security and safety plans through: the development, auditing and continuous training of security supervisors and staff of policies and procedures related to life safety, occupational health and safety, NHL arena security standards, Security Services and Investigators Act of Alberta, related municipal bylaws, other related provincial and federal provincial acts. This position is the senior on duty operational security leader of the Rogers Place facility / and OEG.  This position develops, fosters and maintains appropriate relationships with, stakeholders and patrons and others users of the facilities.

Core Responsibilities and Duties:

  • The position initially has a strong administrative focus, specifically with building policy, procedure and process guides for Roger’s Place.
  • Provide focal [modeled] leadership to on duty security guards [event and non-event] by providing tactical decision making related to the execution of:
  • Non – emergency building procedures
  • Emergency building procedures
  • Legal authorities related to arrest and detention
  • Legal authorities related to other municipal, provincial and federal legislation / regulations touching upon public safety and security
  • Strategic problem solving for internal partners, external stakeholders, NGO’s and patrons / users that maintain the OEG mission and vision
  • The application of specific security management systems [e.g. metal detectors, badging / accreditation, access control policies, etc.
  • When the on duty Security Manager is absent, be able to assume that position’s responsibilities in an acting role
  • Support supervisor peers from other business lines when required in support of facility operations. Supporting the operations of the security contingent of Rogers Place in non-event and event environments by:
  • Assisting the Security Manager with the development of staffing plans for the environments based upon data and intelligence
  • Assisting the Security manager with the development of new or enhanced security operations plans based upon data and intelligence
  • Auditing, finance and budgeting duties as required

Education, Experience and Skills:

  • 10+ years of experience as a civic, provincial or federal first responder supervisor OR a security leader in a sports/live entertainment venue
  • Certified Security Guard as per the SSIA or eligible to obtain it is required
  • Strong foundation in understanding and applying federal, provincial and municipal laws and regulations
  • Strong Microsoft Office Suite skills, specifically with Excel
  • Experience with creating work schedules
  • Develops self and others through strong leadership skills
  • Strong, proven consensus builder
  • Focused on patrons and clients’ needs with a strong focus in cultural sensitivities
  • Superior communication skills verbal and written
  • Be able to obtain a security clearance from local police department

*Full-time, part-time, casual opportunities available.

Next Steps:

Only those individuals moving forward in the hiring process will be contacted.

If you would like to apply via email please send your resume to careers@edmontonoilers.com


Note: This position was originally posted on the Edmonton Oilers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Edmonton Oilers employment site.

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Facility Operations/Security: Security
Security Supervisor, Rogers Place - Oilers Entertainment Group (Edmonton, AB)

Vision: “To be the global leader in Sports and Entertainment”

Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”

About Oilers Entertainment Group:

Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.

Role Summary:

This position is responsible for supporting the Director of Security in the operationalization of strategic security and safety plans through: the development, auditing and continuous training of security supervisors and staff of policies and procedures related to life safety, occupational health and safety, NHL arena security standards, Security Services and Investigators Act of Alberta, related municipal bylaws, other related provincial and federal provincial acts. This position is the senior on duty operational security leader of the Rogers Place facility / and OEG.  This position develops, fosters and maintains appropriate relationships with, stakeholders and patrons and others users of the facilities.

Core Responsibilities and Duties:

  • The position initially has a strong administrative focus, specifically with building policy, procedure and process guides for Roger’s Place.
  • Provide focal [modeled] leadership to on duty security guards [event and non-event] by providing tactical decision making related to the execution of:
  • Non – emergency building procedures
  • Emergency building procedures
  • Legal authorities related to arrest and detention
  • Legal authorities related to other municipal, provincial and federal legislation / regulations touching upon public safety and security
  • Strategic problem solving for internal partners, external stakeholders, NGO’s and patrons / users that maintain the OEG mission and vision
  • The application of specific security management systems [e.g. metal detectors, badging / accreditation, access control policies, etc.
  • When the on duty Security Manager is absent, be able to assume that position’s responsibilities in an acting role
  • Support supervisor peers from other business lines when required in support of facility operations. Supporting the operations of the security contingent of Rogers Place in non-event and event environments by:
  • Assisting the Security Manager with the development of staffing plans for the environments based upon data and intelligence
  • Assisting the Security manager with the development of new or enhanced security operations plans based upon data and intelligence
  • Auditing, finance and budgeting duties as required

Education, Experience and Skills:

  • 10+ years of experience as a civic, provincial or federal first responder supervisor OR a security leader in a sports/live entertainment venue
  • Certified Security Guard as per the SSIA or eligible to obtain it is required
  • Strong foundation in understanding and applying federal, provincial and municipal laws and regulations
  • Strong Microsoft Office Suite skills, specifically with Excel
  • Experience with creating work schedules
  • Develops self and others through strong leadership skills
  • Strong, proven consensus builder
  • Focused on patrons and clients’ needs with a strong focus in cultural sensitivities
  • Superior communication skills verbal and written
  • Be able to obtain a security clearance from local police department

*Full-time, part-time, casual opportunities available.

Next Steps:

Only those individuals moving forward in the hiring process will be contacted.

If you would like to apply via email please send your resume to careers@edmontonoilers.com


Note: This position was originally posted on the Edmonton Oilers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Edmonton Oilers employment site.

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Facility Operations/Security: Event Guest Relations
Guest Experience Manager - TD Garden (Boston, MA)

Position Overview:

  • Direct and manage all personnel and planning related to front of house service functions including Guest Experience Supervisor, Concierge Supervisors, Concierege, Ambassadors and Customer Service. Demonstrate strong leadership, exemplary service, mentorship and guidance as well as overall guest experience to ensure client satisfaction and the maximization of guest experience. 
  • Responsible for hiring and training all front of house Concierge, Guest Services and Ambassador population, including staffing, scheduling, training, communication, performance tracking/reviews and progressive discipline management.
  • Prepare, review, and manage department budget to ensure organizational compliance and the maximization of operational efficiencies.
  • Direct and oversee the workflow and processes for all departmental areas to ensure a concerted focus on organizational goals and objectives to maximize customer experience.
  • Act as a brand champion for TD Garden, bringing brand experiences to life for our guests and staff; build and foster a high performing team that is results driven with a branded, service culture mindset. 
  • Liaise with all departments to implement cultural aspects and standards of guest and fan experience, specifically committing to a vision of thrilling fans and providing the ultimate guest experience. 
  • Administer GuestPath programs for Delaware North Boston, Boston Bruins and Sportservice (MA) divisions.  
  • This involves organizing, facilitating and participating in GuestPath Training and ensuring GuestPath process is connected to the overall DN GuestPath project plan and performance goals. 
  • In conjunction with Director of Guest Experience, develop training and reinforcement tools to drive business objectives for continuous improvement. 
  • Steer internal GuestPath Committee to continously improve guest service, rewards and recognition programs and service recovery.  
  • Ensures that all GuestPath policies/procedures are adhered to on a daily basis. Communicates all GuestPath related items to VP of Operations and Director of Guest Experience, GP Business Partner and unit managers and associates in a timely and consistent fashion. 
  • Educate and communicate GuestPath successes with managers and associates.
  • Assist management team in identifying the training/service gaps based on the self- inspections, e-survey, and standards assessments.
  • Creates a unit spreadsheet that depicts all service areas to be shopped prior to the start of your season, then updates as changes occur.
  • Collaborate with all Delaware North departments and outside clients to ensure the prompt and efficient delivery of Delaware North operational support for all TD Garden events, specifically impacting guest service,  service recovery and guest experience.
  • Manage and coordinate all guest services related to event planning and staffing. In conjuction with Director of Guest Experience, create and oversee cross-functional committee to create, implement, and maintain complaint resolution proces to ensure consistent, efficient, and timely responses to customer issues, requests and complaints.
  • Ensure customer channels email, phone, lost and found have processes in place that are efficient and focused on providing an exceptional and prompt response/experience for our fans.
  • Track and analyze complaints and issues to understand trends and root causes and implement plan for resolution. Ensure a professional presentation for a wide variety of events, including the Boston Bruins and Boston Celtics, at the TD Garden to maximize guest experiences, this includes attending events.
  • Maintain and optimize on-going relationships with a wide variety of clients.
  • Maintain proper image and generate positive public relations.

Qualifications:

  • Bachelor's degree with 5-7 years event management and/or customer service experience, preferably in the sports and entertainment capacity.
  • Demonstrated ability to get results through others, ability to think ahead, the ability to organize and manage multiple priorities, customer service systems development and deployment, problem analysis and problem resolution at a functional level, employee training and development, strong customer orientation, excellent interpersonal and communication skills, commitment to company core values, computer proficiency, and strong negotiation skills.
  • Previous training & development experience across multiple leadership levels and departments
  • NBA and/or NHL arena experience a plus. 
  • ABI experience a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5 years of event management and/or customer service experience? Yes/No
2. Do you have a Bachelor's degree? Yes/No


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Facility Operations/Security: Maintenance
Ice Maintenance Associate - The Rinks - Lakewood Ice (Lakewood, CA)

Overview:

This position is responsible for performing maintenance duties as required, maintaining proper ice conditions and upkeep on equipment, and should be capable of responding to and resolving building related problems and/or service requests in a timely manner. The incumbent of this position must be able to work independently, as well as in a team dynamic.  The position reports directly to the General Manager of The Rinks Lakewood ICE. 

Responsibilities:

Facility Maintenance

  • Maintain a flawless facility which exceeds guest expectations.
  • Conduct weekly walkthroughs of facility and ensure all fixtures are operable.
  • Perform required repairs/upkeep as needed to The Rinks facilities and miscellaneous equipment.
  • Maintain The Rinks housekeeping standards for all areas of the facility.
  • Provide services as required for special events, tournaments and competitions.
  • Oversee the installation and painting of ice surfaces annually and make any adjustments throughout the year.
  • Perform repairs and preventative maintenance on ice resurfacing equipment and compressors.
  • Resurface, edge, and perform maintenance on ice as needed.
  • Monitor refrigeration system and ice conditions, and maintain appropriate temperatures and thickness.
  • Repair drywall, paint, tile carpet, door and lock repair and other repairs as necessary
  • Installation and repair of basic plumping and electrical parts
  • Deal with outside contractors necessary for facility upkeep.
  • Maintain complete and accurate records of all maintenance activities utilizing daily, weekly, and monthly logs and checklists. 
  • Perform preventative inspections and maintenance
  • Responsible for ordering, receiving, and storage of maintenance materials.
  • Set up and maintain facility signage and displays where applicable.
  • Be on call for equipment failures or alarms.
  • Perform other duties as assigned.

Safety/Security

  • Adhere to first aid and emergency guidelines and procedures.
  • Adhere to all OSHA Safety Standards.
  • Maintain all facility equipment to be safe and operable.
  • Successfully complete necessary certification/training programs.
  • Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow associates, or guests.
  • Maintain air quality standards and the documentation of meter readings.
  • Assure facility remains compliant with all city and fire permits, inspections, and licenses.
  • Be aware of all safety procedures and communicate all safety/security problems to the General Manager.

Qualifications:

  • High School Diploma or equivalent
  • Minimum 2 years’ facility maintenance experience working in a structured organization. Familiarity in ice rinks a plus
  • Must be skilled in the use of various hand and power tools
  • Ability to operate forklift, scissor lift and aerial lift, a plus
  • Ability to read and write in English; basic computer proficiency
  • Excellent follow through skills, able to complete projects in a timely manner
  • Possess knowledge of hazardous materials and comply with proper disposal
  • Possess a valid California driver’s license and a good driving record
  • Requires prolonged standing and bending; ability to lift and carry up to 25 pounds
  • Ability to work a flexible schedule including nights, weekends and some holidays as required
  • Energetic, self-motivated and eager to lean new operation procedures
  • Possesses strong interpersonal and communication skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years' facility maintenance experience and familiarity in Ice Rinks?


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