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Current available jobs in Facility Operations/Security:


» Parking Attendant - Key Bank Center Buffalo NY - Buffalo Sabres (Buffalo, NY)
» Event Security Guard - Key Bank Center - Buffalo Sabres (Buffalo, NY)
» Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Housekeeping Assistant (Part Time) - Columbus Blue Jackets Arena Management (Columbus, OH)
» Operations Technician - Farmers Branch - Dallas Stars (Farmers Branch, TX)
» Guest Experience Designer - Detroit Red Wings (Detroit, MI)
» Operations Coordinator - Detroit Red Wings (Detroit, MI)
» Guest Experience Manager - Detroit Red Wings (Detroit, MI)
» Event Operations Manager - Detroit Red Wings (Detroit, MI)
» Building Service Manager - Detroit Red Wings (Detroit, MI)
» PT-Parking Attendant/ Cashier/ Cleaning/Flaggers - Florida Panthers Hockey Club (Sunrise, FL)
» (716) Food and Sport Dishwashers - HARBORCENTER (Buffalo, NY)
» The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)
» The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)
» Suites and In-Seat Manager - Honda Center (Anaheim, CA)
» Maintenance Engineer - Honda Center (Anaheim, CA)
» Security Officer (Part-Time) - Minnesota Wild (St. Paul, MN)
» Public Safety Officer - Second Shift - Nashville Predators (Nashville, TN)
» Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)
» Public Safety Officer – Third Shift – Part Time - Nashville Predators/Bridgestone Arena (Nashville, TN)


Facility Operations/Security: Maintenance
Parking Attendant - Key Bank Center Buffalo NY - Buffalo Sabres (Buffalo, NY)

Description

Summary of Position

To ensure the safety of our guests, contractors and employees while they are entering and exiting the parking ramp and parking lots, all while maintaining a high level of customer service.  Ensure the safety of vehicles while in ramp and lots.  Monitoring and controlling the movements of patrons, visitors, and contractors using various methods service is also a main component of the job.

Core Responsibilities

·         Provide a high level of service to patrons before, during, and after events. Our goal is to have 100% positive interaction with patrons; 

·         Monitor the access and egress of patrons in the parking ramp and surface parking lot;

·         Conduct routine surveillance rounds around the parking lots including the immediate perimeter;

·         Perform other related duties or tasks as assigned or as become evident;

·         Remain calm and professional in all situations;

·         Monitor assigned areas within the parking lots to ensure guest safety and compliance with building policy;

·         Remove trash, debris, and refuse.   Take trash materials to the proper location and dispose of it properly;

·         Greet, monitor and control the movements of patrons, visitors, employees and contractors;

·         Report pertinent safety, maintenance and personnel information to supervisor;

·         Maintain a professional attitude and appearance at all times;

·         Create documentation for all pertinent events and maintain daily log sheets;

·         Must be able to handle money, and create change in a fast paced environment;

Requirements of the Position:

·         High School Diploma or Equivalent;

·         Must be able to obtain New York State certification and be of good character;

·         Previous parking lot, cash handling and/or security experience is preferred;

·         Must be able to stand, sit, walk for extended and varying periods of time;

·         Must be able to walk stairs;

·         Must be able to lift up to 50 lbs.;

·         Must be willing and able to work in all weather conditions;

·         Must be willing and able to respond to emergent situations;

·         Must be able to work irregular hours including weekends, overnight shifts, holidays and unscheduled and forced overtime shifts;

·         Must be able to work effectively with limited supervision at times.

Competencies:

·         Communicate effectively;

·         Treat guests in a kind and courteous manner;

·         Respond to request for service and assistance;

·         Follow policies, procedures, and instructions;

·         Use time efficiently;

·         Observe safety and security procedures.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Security
Event Security Guard - Key Bank Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)

Operations Changeover crew are responsible for the conversion of the different arena setups as well as some general maintenance of the building’s systems and equipment.  

Qualifications

Must be at least 18 years old. Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time. Job may require work in adverse weather conditions. Must have and maintain a valid North Carolina driver’s license.  Previous forklift experience a plus.

Must be able to work a flexible schedule depending on event including late nights (typically 9 pm-2:30 am), weekends and holidays as needed. On certain occasions some shifts could start as late 11pm and go to as late 6am.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever previously been employed by PNC Arena? If so when and in what Department?


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Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 18 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience. If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

  • Must be at least 18 years old. Previous cashier experience required.
  • Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment.
  • Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.
  • Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience? If yes, explain.
6. Have you ever worked in a job where you were responsible for inventory? If yes, explain?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

  • Must be at least 21 years old. Previous bartending experience preferred.
  • Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.
  • Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must pass a criminal background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you have any bartending experience or credentials? If yes, explain.
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any food and beverage experience. If yes, explain.
6. Have you ever worked in a job where you were responsible for inventory? If yes, explain?
7. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Describe your cooking skills.
4. What are your cooking interests?
5. Are you currently enrolled in or have you completed any culinary classes? If yes, explain.
6. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Describe your cooking experience in a restaurant environment.
4. Are you currently enrolled in or have you completed any culinary classes? If yes, explain.
5. What are your cooking specialties?
6. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience. If yes, explain.
6. Do you have any experience managing or supervising employees? If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
Qualifications

  • Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.
  • Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed.
  • Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must be able to work flexible work schedule including nights, weekends, and holidays.
  • Must be able to report to work by 5:00 PM on weekdays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any food and beverage experience. If yes, explain.


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Facility Operations/Security: Custodial/Housekeeping
Housekeeping Assistant (Part Time) - Columbus Blue Jackets Arena Management (Columbus, OH)

Summary

Perform routine custodial work, minor maintenance, and repair work in the cleaning and upkeep of Nationwide Arena.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for the condition and cleanliness of spaces as assigned, which includes specialty locker rooms, restrooms, meeting rooms, and office space.

Disinfect rooms includes sweeping, mopping, dusting, trash removal, vacuuming, stocking glass cleaning, spot cleaning, carpet cleaning, wall washing and floor refinishing.

Performs bowl cleaning work which may include policing of liquids, sweeping of trash, and mopping of all seating areas.

Operate specialty equipment such as scrubbers, floor cleaners, vacuums, carpet cleaning machines, KaiVac restroom cleaning machines, etc.

Assists in oversight of contractor event and post clean work. Inspects work and redirects workers as needed.

Performs recovery-cleaning tasks as scheduled. 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience

High school diploma or general education degree (GED) required.

Experience in custodial techniques and practices in office settings or Arena settings is preferred.  

Physical Demands

 While performing the duties of this Job, the employee is regularly required to stand, see and communicate. The employee is frequently required to walk, stand, stoop, bend and climb stairs. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 100 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Facility Operations/Security: Maintenance
Operations Technician - Farmers Branch - Dallas Stars (Farmers Branch, TX)

The pay for this part time position starts at $9.00 per hour.

Job Summary: Perform maintenance tasks and service for Dr Pepper StarCenter in Farmers Branch, providing clients a safe and clean venue for events.

Essential Functions: 

·         Ice preparation and maintenance (will train)

·         Ability to perform general custodial services

·         Ability to troubleshoot problems and communicate intelligently with management.

·         Ability to monitor mechanical systems.

·         Problem solving and troubleshooting skills

·         Ability to work with minimal to no supervision

 Additional Knowledge and Skills (Preferred but not required): 

·         Basic working knowledge of electrical circuits, breakers, courtesy power including GFI and lighting.

·         Experience in dry wall painting and repairs

·         Basic Knowledge of electricity and ability to change light bulbs and plugs.

·         Basic knowledge of HVAC with ability to change filters belts, bearings.

·         Some experience with landscape irrigation.

·         Dry wall painting and repairs.

·         Basic plumbing knowledge, ability to change out toilets, faucets, shower valves and stall partitions.

·         Experienced in general building repairs

·         Able to work extended and/or irregular hours including nights, weekends and holidays

Job Requirements: 

·         High School Diploma or G.E.D

 Physical Demands and Working Environment: 

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.

DSE Hockey Centers, L.P. is an equal opportunity employer 


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Facility Operations/Security: Event Guest Relations
Guest Experience Designer - Detroit Red Wings (Detroit, MI)

Job Summary: 

The Guest Experience Designer is responsible for continuously advocating the guest perspective and driving performance of turning moments into memories for our guests. The role provides functional and business expertise to identify, evaluate, develop and drive guest improvement initiatives which create an extraordinary guest experience. This person will take the lead in the development and implementation, facilitation and measurement of programs related to service enhancement for all venues and the District Detroit overall.

Olympia Entertainment fosters a culture of guest-centricity by providing the tools, training, processes and support to empower each colleague to consistently deliver exceptional guest service to drive profitable growth.

Key Responsibilities:

  1. Orchestrates guest perspective journey mapping techniques, to include activities such as analysis of surveys and operational metrics, guest focus groups, frontline colleague focus groups, functional pain point/opportunity analysis, etc.

  2. Partners with the guest and client experience leaders to develop service strategies and programs with visible metrics to promote the highest level of consistent service to guests and clients in alignment with company goals and objectives.

  3. Manages the secret shopper program ensuring timely response and reporting out of shop data and scores; liaisons with vendor.

  4. Reviews guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.

  5. Partners with operating leaders, regularly reviewing and analyzing data to generate action plans to address service deficiencies/goals in the areas of process improvement, training and colleague performance management.

  6. Partners with Human Resources Training to facilitate guest service training to event staff, during corporate new hire orientation driving a guest centric culture.

  7. Represents guest experience / voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise

  8. Conducts a weekly guest experience meetings with department leaders, communicates performance, supports and pushes action plan efforts.

  9. Partners with Communication to ensure consistent and timely communication of property service scores via multiple communication channels.

  10. Develops a recognition program surrounding guest service related programs, i.e. internal shop scores and exceptional mentions.

  11. Leads and develops a team of Guest Experience Champions to conduct deep dives/self-assessments and identify improvement opportunities and solutions

  12. Champion the internal communication of guest experience related matters and updates to all Ambassadors in the hotel

  13. Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback

  14. Work closely with Department Heads to assess service standards and delivery on a regular basis

  15. Ensure the relevant teams and stakeholders respond to all Guest feedback, e.g. consumer-generated content on various social media sites

  16. Reviews and communicates best practices implemented in other venues

  17. Creates presentations and prepared periodic reports

  18. Work with partners and create buy-in.

  19. Leads planning and budgeting process for projects

  20. Performs all other job related duties as requested.

Supplemental Job Functions:

  1. Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s Degree or equivalent work experience.

  2. A minimum four (4) years of relevant experience designing guest services experience programs. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

  3. Possess the highest integrity and ethical standards.

  4. Proven track record of developing and delivering impactful guest experiences

  5. Ability to develop fresh approaches and innovate as appropriate.

  6. Demonstrated strategic thinking and planning skills.

  7. Able to translate guest needs into business solutions using creative problem solving.

  8. Advanced analytical/problem solving and research skills

  9. Ability to work independently and lead cross-functional groups during projects.

  10. Highly organized, meticulous, and detail oriented.

  11. Persuasive public speaking and presentation skills.

  12. Collaborative disposition with a proven ability to influence leadership and indirect

    peers.

  13. Exceptional interpersonal skills to build and maintain strong relationships with a diverse workforce.

  14. Current on new methods of integrating technology with business strategy.

  15. Consumer research experience (e.g., surveys, segmentation / personas development, focus groups, etc.)

  16. Natural curiosity to get into the details.

  17. Working knowledge of Microsoft Word, Excel, and Power Point.

  18. Ability to work days, nights, weekends and holidays.

  19. Large scale, fast-paced sports/entertainment experience, preferred.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to moderate - high noise level.

  3. Frequent visual/auditory attention.

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Maintenance
Operations Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of operations and administrative support to the operations team. 

 

Key Responsibilities:

 

1.     Provide general office and administrative support to management, department staff and customers.

2.     Maintain working relationships with external vendors and temporary agencies.

3.     Assist in hiring, scheduling, and processing paperwork of the Operations staff.

4.     Facilitate and maintain accurate records of colleague information such as attendance tracking and job coding for the department.

5.     Receive and disseminate maintenance requests and work orders to the proper departments.  Update maintenance schedules, track work order progress.

6.     Enter and update information in various maintenance software programs, records, snow logs, safety, job code tracking, building performance data, etc.

7.     Maintain safety logs and standard operating procedures.

8.     Prepare expense and labor account analysis; approval and coding of invoices for accounting. 

9.     Assist in the coordination and fulfillment of safety, software and operations training and orientations.

10.  Assist in tracking inventory, purchasing supplies, creating purchase orders working with departments to ensure fulfillment.  Process purchase orders, working with the purchasing department to ensure accuracy, follow through and consistency.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     2 years of administrative, accounting and/or office experience.

3.     Strong organizational, administrative, time management, and communication skills.

4.     Demonstrated proficiency with general office applications and in Microsoft Word, Excel and PowerPoint.

5.     Comprehension of software applications (CAD, Blue Beam) relative to building operations, preferred.

6.     Understanding of Computer Maintenance Management Systems (CMMS) and Preventative/Predictive Maintenance software programs or equivalent.

7.     Resourceful and able to achieve objectives.

8.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

9.     Successfully work in a fast-paced environment.

10.  Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

11.  Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
Guest Experience Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for managing guest services operations during all events and ensuring exceptional guest experience in multiple sports and entertainment venues.  

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage event staff for all events. Create staff schedules based on event calendar ensuring event needs are met.  Manage payroll for all event staff.  Assist with tracking monthly labor costs.

3.     Demonstrate strong leadership, exemplary service, mentorship and guidance as well as overall guest experience to ensure guest satisfaction.

4.     Research and identify new methods of improving the guest experience.

5.     Respond to guest inquiries during and after each event upholding the absolute highest standard of customer service. Keep a comprehensive log of all occurances.

6.     Interact with guests at every event to ensure they are having the best possible experience which includes but is not limited to: overseeing the guest ingress and egress and working with Operations and Security to improve this process, facilitating marketing, group sales and promotional giveaways during games, execution of designated driver program.

7.     Respond to all communications directed to Guest Relations from the websites. Disperse follow up to the proper departments as necessary.

8.     Manage the relocation process at all events, including speaking with guests and ticket sales representative in advance in order to reserve relocation spots.

9.     Prepare event paperwork including briefing sheets and assignments.

10.  Conduct pre-event briefings for event staff as required.

11.  Process post-event paperwork including incident reports, medical reports, supervisor notes, etc.

12.  Assist in fulfilling guests special needs (i.e. hearing impaired guests with ticket purchasing,  securing an interpreter for the event, seating etc…) that these guest wish to attend.

13.  Address and facilitate solutions to guest’s complaints during events.

14.  Work with the box office to solve ticket and seating issues and plan and delegate procedures to satisfy the seating of our guests at all events.

15.  Manage staff uniform and equipment procurement, distribution and inventory control.

 

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

2.     Assist with day to day needs of the Operations Department and handle other department’s questions or our colleagues who may be unavailable at that time.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     Minimum 3 year’s supervisory experience. The ability to effectively coach, mentor, and assess performance. Strong supervisory skills with the ability to motivate a diverse workforce.

3.     Excellent communication and interpersonal skills.

4.     Possess the highest integrity and ethical standards.

5.     Ability to work with minimal supervision.

6.     Strong customer service skills.

7.     Ability to tactfully handle stressful situations.

8.     PC skills required. Proficient with Microsoft Office (Word, Excel, PowerPoint) and general office applications.

9.     Ability to work irregular hours including, nights, weekends and holidays.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to moderate - high noise level.

3.     Ability to lift up to 25 lbs.

4.     Frequent visual/auditory attention.

5.     Ability to walk and stand for long periods of time.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
Event Operations Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The event operations manager is responsible for the implementation and execution of all operational aspects of events held at Little Caesars Arena, Comerica Park or other venues booked by Olympia Entertainment.  Assists the Director of Operations in management of all day-to day operations at Joe Louis Arena.

Key Responsibilities:

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Oversee the facilitation of the needs of clients conducting events at Little Caesars Arena, Comerica Park and other venues and locations booked by OEI as assigned.  Represent the venues during the booking and advance planning phase of all events.

3.     Lead pre-event planning meetings in order to execute the operational logistics of Little Caesars Arena, Comerica Park or other venues for events in cooperation with relevant departments including booking, marketing, public relations, concessions, merchandise, parking, event staff, guest relations and operations personnel.

4.     Act as primary liaison between departments providing all necessary and appropriate direction, information, etc. to help oversee all aspects of the event.

5.     Liaison with municipal departments such as City of Detroit Police, Tactical Ops, Fire Marshal in matters related to event operations, ensuring events are operated within respective codes and ordinances.

6.     Communicate event information to critical external entities such as City of Detroit, local, state and Federal law enforcement, public safety, and fire.

7.     Direct and manage load in, load outs, and production crew.

8.     Act as manager on duty when Director of Event Operations is not present.

9.     Serve leadership function on emergency response team / emergency preparedness training.

10.  Manage all aspects of event cost estimating and reporting, as well as managing event costs to maximize efficiency.

11.  Manage all phases of event day operations, taking the lead in critical logistical decision making.

12.  Represent the venue as needed relative to event settlements with promoter / tour.

13.  Provide pre and post event labor reports to applicable departments such as accounting, booking and operations.

14.  Act as the primary contact of the building for promoters and other event clients.

15.  Assist Director of Event Operations in developing the annual Operations and Entertainment Services budget.  Monitor the budget and identify variances.

16.  Manage the Master Building Schedule, prioritizing and organizing times for all public and private events in conjunction with Event Booking and all involved departments with maximizing revenue as a primary goal.

 

Supplemental Job Functions:

 1.     Performs other duties as assigned

 Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s degree in a technical discipline, applicable certification.  Minimum 5 (five) years related work experience.  Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

2.     Possess the highest integrity and ethical standards

3.     Demonstrated ability to establish and maintain strong working relationships with hourly staff

4.     Must possess a solid work ethic

5.     Strong communication and customer service abilities

6.     Detail oriented – ability to keep accurate and detailed records

7.     Highly organized, self-directed business style, with strong ability to prioritize

8.     Ability to manage multiple projects at once

9.     Must have a good knowledge of Microsoft Word, Excel, PowerPoint and CAD

10.  Ability to problem solve

 Preferred Knowledge, skills and abilities:

1.     Experience working in the sports and entertainment industry

 Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays

2.     Exposure to high noise level

3.     Frequent visual/auditory attention

4.     Must be able to lift/carry 25-50 lbs.

5.     Must be able to stand for long periods of time; climb stairs

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


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Facility Operations/Security: Maintenance
Building Service Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The position is responsible for managing skilled trades for a state-of-the-art, multi-purpose sports and entertainment facility.  The position is responsible for managing building control systems and all components associated with the climate control system. 

Key Responsibilities:

1.     Manage day-to-day building operation activities and projects.  Assist director with collective bargaining agreement negotiations and adherence.

2.     Provide in depth knowledge of building mechanical systems; collaborate and direct staff, and vendors.

3.     Ensure all government, industry, and company required programs are implemented, maintained and compliant.  Ensures compliance with all City, State, and Federal safety and environmental laws, codes, standards and regulations. Maintains relationships with City Buildings & Safety Engineering department.  Obtain and maintain correct licenses and permits.

4.     Coordinate with other operational departments to ensure the proper and efficient interface of other operation systems and equipment with building policy and procedures, systems and services.

5.     Manage inventories and develop internal controls for building services assets (i.e. tools, equipment, machines).

6.     Track work orders, interpret priorities, and accomplishments using Computerized Maintenance Management  System (CMMS).

7.     Assist in the development and implementation of goals, objectives, policies, and priorities of department.

8.     Manage staffing and create schedules to ensure proper coverage to achieve desired results.

9.     Maintain a safe work environment; safety and OSHA compliance, ensuring staff is well informed, punctual, and adhering to all policies and procedures.

10.  Manage third party vendors to ensure service level agreements are being met and goals achieved.

11.  Train and develop staff on standard operating procedures and ensure compliance.

Supplemental Job Functions:

1.     Performs other duties as assigned.

2.     Inventory management and building maintenance software implementation, management and usage.

3.     Maintain storage facility.

Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s Degree in related field, experience may be considered in lieu of degree.  Five (5) years experience in property management.  Including, but not limited to:  in depth knowledge of building systems (Heating Ventilation Air Conditioning (HVAC), Mechanical Electrical Plumbing (MEP), equipment function, purpose, operation and maintenance procedures, building controls automation and technologies, Building Management Systems (BMS), developing standard operating procedures.

2.     Experience with general construction processes and procedures.

3.     Experience in building maintenance, including risk mitigation studies and resolutions, and efficiencies.

4.     Demonstrated knowledge of applicable laws, codes, standards and regulations.

5.     Experience in fire, life safety and emergency response procedures.

6.     Strong vendor management skills that include, negotiation, contracts, implementation, and purchasing.

7.     Minimum (5) years of supervisory experience.  The ability to effectively coach, mentor and assess performance.  Strong supervisory skills with the ability to coach, mentor and motivate a diverse workforce.  Experience working with skilled trades, unions and the like.

8.     Excellent communication and interpersonal skills.

9.     Highly organized, self-directed business style, with strong ability to prioritize and effectively manage multiple projects and properties at once.  Strong organizational, problem solving and negotiation skills.

10.  Ability to work well under pressure and tight deadlines, while meeting business and departmental objectives and expectations.

11.  PC skills required.  Proficient with Microsoft Office (Word, Excel and PowerPoint) and building and maintenance software applications.

12.  The ability to maintain sensitivity and confidentiality.

13.  Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

 Preferred Knowledge, skills and abilities:

1.     Property management experience in a sports arena.

2.     Proficient in Auto Cad.

Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
PT-Parking Attendant/ Cashier/ Cleaning/Flaggers - Florida Panthers Hockey Club (Sunrise, FL)

Sunrise Sports & Entertainment, LLC, its subsidiaries and affiliates (Florida Panthers Hockey Club, Ltd; Arena Operating Company, Ltd.; Incredible Ice, LLC) are equal opportunity employers and adhere to and believe in equal opportunity for all applicants without regard to race, color, religious creed, sex, national origin, ancestry, marital status, sexual orientation, age, veteran status or disability or other characteristics protected by applicable law.  In accordance with legal requirements, reasonable accommodations will be made to allow individuals to participate in the application process.  Should you desire accommodation, please make your request known to the Human Resources Department. 

 

Job Title: PT-Parking Attendant/ Cashier/ Cleaning/Flaggers

Department: Parking Services

Reports To: Parking Services Event Manager

Summary:

Directs vehicles to available parking spaces and assists customers with questions within the parking lots and garages during events. Greets patrons and collects parking fees and/or passes as they enter the facility.

Essential Duties and Responsibilities: include the following, other duties may be assigned.

  • Direct vehicles to the closest available parking space;

  • Greet each customer entering parking facility;

  • Collect revenues and issue parking tickets to cash parker;

  • Collect parking passes from prepaid patrons;

  • Records names of parking patrons authorized to sign-in;

  • Assist patrons with questions;

  • Set up and move traffic cones and barricades to control traffic in assigned area;

  • Cleaning areas parking areas after the events

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:

 High school diploma or general education degree (GED) preferred but not required.

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

Communication Skills-

  • Speaks clearly, listens and gets clarification;

  • Demonstrates accuracy and thoroughness;

  • Writes clearly and informatively;

  • Able to read and interpret written information.

Work Ethic-

  • Is consistently at work on time;

  • Arrives at meetings and appointments on time;

  • Responds to request for service and assistance;

  • Follows instructions, responds to management direction;

  • Uses time efficiently.

Adaptability-

  • Adapts to changes in the work environment;

  • Able to deal with frequent change. Safety and Security-

  • Observes safety and security procedures;

  • Reports potentially unsafe conditions

Customer Service-

  • Responds promptly to customer needs;

  • Responds to requests for service and assistance;

  • Treats patrons in a kind and courteous manner.

Problem Solving-

  • Listens to get clarification;

  • Identifies and resolves problems in a timely manner.

Professionalism-

  • Reacts well under pressure;

  • Approaches others in a tactful manner;

  • Adapts to changes in the work environment;

  • Is consistently at work on time.

Organizational Support-

  • Follows policies and procedures;

  • Follows instructions, responds to management direction.

 Other Skills and Abilities:

  • Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;

  • Ability to speak well to patrons and other employees;

  • Ability to read and comprehend simple instructions, short correspondence, and memos;

  • Ability to write simple correspondence;

  • Ability to add, subtract, multiply, and divide and count money and change quickly;

  • Ability to speak Spanish is preferred, but not required;

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

  • Position requires the ability to regularly stand for extended periods of time, walk, use hands to feel or handle, reach, talk and hear;

  • Position requires the ability to lift and/or move up to 25 pounds as needed.

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;

  • Position requires working on evenings, weekends and holidays as required;

  • Position is exposed to fumes or airborne particles;

  • Position requires working in outdoor conditions, as needed.

  • Position requires working near moving vehicles;

  • Position requires working in outdoor weather conditions, frequently being exposed to extreme temperatures.


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Facility Operations/Security: Sustainability
(716) Food and Sport Dishwashers - HARBORCENTER (Buffalo, NY)

Working for the newest and biggest development in downtown Buffalo could be one of the most exciting career opportunities you've ever had! Our mission is to provide the premier fan, food and sports destination with a commitment to hospitality, quality, and our community, for residents and visitors of Western New York.

Our motto - “It’s Our Code” reflects the pride and passion that Western New Yorkers have for our area.   Combining both food and sport in our state of the art destination will create the premier fan experience.

We are seeking the best of the best Dishwashers who have a passion for quality customer service. If you love food and sports, then this could be the job for you!!

Job Requirements include:

•   1 years high volume Dishwasher experience

•   Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

•   Knowledge and understanding of Food Safety and Sanitation

•   Must be at least 18 years old to be employed

The ideal candidate will possess the following skills:

•   Work well with others in a team environment

                        Ability to work in a fast paced environment

                        A love for sports

                        A passion for Western New York?

We are an Equal Opportunity Employer.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)

POSITION: Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Team Member is responsible for setting and maintaining attractive product displays, making and serving product. A Team Member must support and convey the company culture by providing high quality, courteous and friendly service to guests and other team members, share product knowledge with guests and offer suggestions tailored to their needs. A successful candidate will be a positive and professional individual with a passion for working in a healthy and high energy environment.

RESPONSIBILITIES:

·        Execute high service standards and exceed guest expectations daily by providing immediate an undivided attention to every customer and adhering to company service, quality and cleanliness specification and food handling.

·        Ensure a fresh and appealing display by keeping cases, shelves and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.

·        Resolve guest conflict through service recovery and engage management when necessary.  

·        Operate equipment and serve product in a variety of areas including, smoothie, toast, coffee etc… Maintain cleanliness and integrity of equipment.

·        Follow all company cash handling procedures.

·        Follow and comply with established procedures including weights and measures, health and sanitation, and adhere to safe work practices.  

·        Create an engaging and energetic environment where all staff works as a team.

QUALIFICATIONS:

·        Passion for locally grown and fresh products

·        Ability to follow instructions and procedures.

·        Ability to multitask and change priorities constantly as needed in a fast paced environment.

·        Strong verbal communication skills

·        Exceptional customer service

·        Available for flexible scheduling including weekends and holidays.

The position is part time, and we are looking for applicants that have flexability in their schedule between the hours of 8 am - 6pm, seven days a week.

The Healthy Scratch is an Equal Opportunity Employer


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)

POSITION: Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Team Member is responsible for setting and maintaining attractive product displays, making and serving product. A Team Member must support and convey the company culture by providing high quality, courteous and friendly service to guests and other team members, share product knowledge with guests and offer suggestions tailored to their needs. A successful candidate will be a positive and professional individual with a passion for working in a healthy and high energy environment.

RESPONSIBILITIES:

·        Execute high service standards and exceed guest expectations daily by providing immediate an undivided attention to every customer and adhering to company service, quality and cleanliness specification and food handling.

·        Ensure a fresh and appealing display by keeping cases, shelves and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.

·        Resolve guest conflict through service recovery and engage management when necessary.  

·        Operate equipment and serve product in a variety of areas including, smoothie, toast, coffee etc… Maintain cleanliness and integrity of equipment.

·        Follow all company cash handling procedures.

·        Follow and comply with established procedures including weights and measures, health and sanitation, and adhere to safe work practices.  

·        Create an engaging and energetic environment where all staff works as a team.

QUALIFICATIONS:

·        Passion for locally grown and fresh products

·        Ability to follow instructions and procedures.

·        Ability to multitask and change priorities constantly as needed in a fast paced environment.

·        Strong verbal communication skills

·        Exceptional customer service

·        Available for flexible scheduling including weekends and holidays.

The position is part time, and we are looking for applicants that have flexability in their schedule between the hours of 8 am - 6pm, seven days a week.

The Healthy Scratch is an Equal Opportunity Employer


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Food/Beverage Management
Suites and In-Seat Manager - Honda Center (Anaheim, CA)

Suites and In-Seat Manager    

The Suites and In-Seat Manager is a full-time, exempt opportunity within the Food & Beverage Department, reporting directly to the Manager of Suites and In-Seat.  The incumbent will support the staff as well as support menu development and event based planning for 83 individual Luxury Suites and In-Seat service for 1750 Club Seat ticketholders.  The Suites & In-Seat Manager will work closely with the operations and culinary teams to ensure quality selections are available on an event by event basis with consideration of the anticipated guest demographic. This position is also responsible for ensuring that exceptional hospitality is received by suite owners, club seat ticketholders, and venue guests, that alcoholic beverages are served safely, and that food quality and sanitation standards are maintained at all times. 


Examples of Duties/Essential Functions:

•    Support the hiring, training, staffing and scheduling of all suite and in-seat service team members
•    Provide team member training support and development for new team members, as well, as continual training for current team members to include, but not limited to, such items as new hire and season opening training sessions, incentives, and periodic training refreshers throughout the year
•    Support the suites administrative coordinators in the pre-planning and setup of food and beverage orders, as well as, any special requests/instructions from the suite owners and/or administrators for future events
•    Support the menu development and event based planning for Luxury Suites and In-Seat Service
•    Strategically drive the guest recovery process
•    Have a strong POS knowledge base with constant involvement and integration including team member training, build, and maintenance
•    Support the POS system set-up and daily management in support of all Luxury Suites and In-Seat Service
•    Engage with suite owners, suite administrators, club seat ticketholders, and venue guests to ensure exceptional hospitality is received at all times for each event
•    Engage with the Premium Sales and Service team on a regular basis; special attention to facility management of each suite, hospitality standards and special requests
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Responsible for adhering to and holding team members accountable to venue policies, all department policies; i.e. cash handling policies, inventory controls, grooming standards, etc..
•    Responsible for ensuring food quality in presentation and production for all suites and club seat operational areas, as well as, the remainder of the venue
•    Oversee and support the mentorship and development of all suites and in-seat service supervisors and team members on a daily basis
•    Other responsibilities and tasks as deemed appropriate by Manager of Suites & In-Seat Service and Senior Management Team at Honda Center

Qualification Standards:

•    Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years’ experience working in a Food & Beverage environment.
•    Experience in a high volume, multifaceted business environment
•    Experience leading teams
•    Strong attention to detail and ability to multi-task
•    Possess excellent written and verbal communication skills
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Working knowledge of labor/payroll/time and attendance applications (ABI preferred)
•    Working knowledge of Point of Sale applications (Bypass preferred)
•    Ability to work a flexible schedule including, nights, weekends and holiday
•    Prolonged standing; must be able to work in an environment with fluctuating temperatures


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Facility Operations/Security: Maintenance
Maintenance Engineer - Honda Center (Anaheim, CA)

Maintenance Engineer 

The Maintenance Engineer is a full-time, non-exempt (hourly) position within the Operations Department of the Honda Center.  This position is responsible for performing maintenance duties as required, and should be capable of responding to and resolving building related problems and/or service requests.  The successful candidate must be able to work independently, as well as in a team dynamic.  This position reports directly to the Senior Engineer.  Anaheim Arena Management (Honda Center) offers a competitive salary and comprehensive benefits package. EOE.


Examples of Duties/Essential Functions:

•    Installation and maintenance of heating, ventilation and air conditioning systems, including refrigeration systems.  Maintenance of complex control systems.
•    Installation of electrical circuitry, disconnect switches, lighting fixtures, transformers, motor controls, PLC’S and ballasts
•    Air Handler maintenance; to include filters, belts and all associated parts
•    Troubleshoot/repair icemakers, ice machines, freezers and refrigerators
•    Install and maintain commercial kitchen equipment
•    Install and repair various plumbing parts and equipment
•    Install pumps/motors of various sizes and capacities
•    Inspect/log boilers, chillers and air handler activity set points and performance
•    Perform other duties as assigned

Qualification Standards:  

•    High School Diploma or equivalent
•    Minimum of 3 years’ experience in commercial/industrial facility 
•    Must be skilled in electrical, plumbing, refrigeration, HVAC, fabrication and mechanical troubleshooting
•    State certified in electrical or refrigeration preferred
•    Excellent follow-thru skills
•    Energetic, self-motivated and eager to learn new operating procedures
•    Flexible schedule – ability to work varying shifts, weekends and holidays as required


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Facility Operations/Security: Security
Security Officer (Part-Time) - Minnesota Wild (St. Paul, MN)

We are currently accepting applications for a part time Security Officer.  Our team is committed to providing a safe and secure campus to our employees and guests. We work hockey games, concerts, conventions, large and small events and also present during the week’s business hours. We are staffed 24/7. 

Who are we looking for? Working on a close team, you will be part of a group that is dedicated, supportive and knowledgeable.  You will have sound judgement, the ability to stay calm under pressure and have excellent interpersonal skills.

As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.

Position Summary/Description: The purpose of this position is to observe and report any conditions which may negatively affect the safety and/or security of the Xcel Energy Center, 317 On Rice Park and the RiverCentre Complex.

Responsibilities/Essential Functions

  • Observe conditions or incidents and report incidents/conditions to the appropriate management staff and/or St. Paul Police/Fire Departments
  • Walk the campus to perform timely and accurate security/safety patrols including stairwells
  • Respond to requests for assistance from MSE staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
  • Attentively monitor and operate security camera systems and digital recording devices
  • Gather and report any information about unusual events that occur on our campus
  • When requested, provide escorts of persons to and from locations within the campus facilities
  • Freight management – monitor and track deliveries, lift, push, and pull freight to move and deliver it when needed
  • Will work different days and shifts depending on need
  • Other event-related duties as assigned

Position Requirements

Formal Education & Certification

  • 6 to 12 months experience in security-related field, preferably experience in uniformed contract security company, military experience or law enforcement.
  • High school diploma or equivalent experience
  • First aid certification preferred

Knowledge & Experience

  • Strong interpersonal/customer service skills
  • Ability to communicate effectively with clients and other department personnel and management
  • Previous experience with Closed Circuit Television (CCTV) or Access Controls systems helpful

Work Conditions

  • Must be able to pass a background check
  • Lifting requirements – must be able to lift a minimum of 20 pounds and occasionally up to 50 pounds
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc

Schedule:

  • Ability and flexibility to work day, evening, overnight hours and holidays
  • Shifts are 7 a.m. - 3 p.m. and 3 - 11 p.m.
  • Average of 25 hours per week 
  • Hourly rate is $11.00 + increase after successful 6 month review

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your availability (i.e. Available for 3-11 p.m. shift Saturday - Tuesday and Wednesday 7 a.m. - 3 p.m.)
2. What is your hourly rate requirement?


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Facility Operations/Security: Security
Public Safety Officer - Second Shift - Nashville Predators (Nashville, TN)

Job Title: Full Time Public Safety Officer                     

Department: Public Safety

Job Reports to: Public Safety Supervisor

Status: Non-Exempt

General Hours of Work: 1:30 PM - 10:00PM 

Brief Overview of Position:

A Full Time Public Safety Officer will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Officer will maintain order before, during and after events. Officer will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility/Job Duties:

  • Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property.

  • Monitor and authorize entrance and departure of visitors.

  • Prepare badges for employees and ensure proper access to authorized areas of the Arena.

  • Operate detecting devises to screen individuals and prevent passage of prohibited articles into Arena or restricted areas.

  • Escort individuals to specified locations and provide personal protection.

  • Use walkie-talkies and cell phones to stay in contact with security personnel.

  • Inspect and adjust security systems, equipment and machinery to ensure operational use and to detect evidence tampering.

  • Write clear and concise reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, incidents or medical emergencies.

  • Call police or fire department in case of emergency.

  • Provide friendly customer service.

  • Be alert during duty period and perform security related functions.

  • Respond to calls and incidents at Arena.

  • Correctly interpret and follow written technical instructions.

  • Fully understand, operate independently, successfully perform, and/or deemed qualified by a supervisor or manager for the following roles/positions:

    • Command Center Dispatch (Gamedays)

    • Base Operator (Non-Gamedays)

    • Post I Operations 

    • Report Writer

    • Loading Dock Attendant

  • Verbally answer questions from staff and the public.

  • Perform other duties as assigned by Public Safety Management.

Minimum Requirements:

  • 18 Years Old.

  • High School Diploma or equivalent.

  • Good judgment.

  • Ability to maintain strict confidentiality in all matters pertaining to security/personnel.

  • Strong problem solving, interpersonal, conflict resolution and communication skills.

  • Friendly, outgoing personality with a desire to serve the company and public.

  • Available to work a variety of shifts, including evenings, weekends and some holidays.

  • Experience working with the public this includes customer service experience.

  • Basic computer skills.

  • Must possess valid driver’s license and have reliable transportation.

  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.

  • As a condition of employment, qualified applicant will be subject to an extensive and thorough background investigation, including a criminal history check, previous employment verification, driving record check, and character references.

Physical Requirements and Work Conditions:

  • Physical activities require considerable use of arms and legs and moving whole body, including sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.

  • Ability to see details at a close range (within a few feet of the observer) and at a distance.

  • Ability to detect or tell the differences between sounds that vary in pitch and loudness and to focus on a single source of sound in the presence of distracting sounds.

  • Ability to speak and communicate clearly with others.

  • Must be able to stand or walk for long periods of time and climb stairs.

  • Must be willing to work in adverse conditions in outside positions when assigned.

  • Lifting requirements – must be able to lift a minimum of 50 lbs.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


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Facility Operations/Security: Security
Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)

Job Title: Public Safety Officer, Part-time                                  

Department: Public Safety

Job Reports to: Public Safety Supervisor

Shift Information: Based on Event Schedule

 

Brief Overview of Position:

Public Safety Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. They will maintain order before, during and after events. Public Safety Officers will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Positions may require standing for long periods of time. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility:

·         Provide friendly customer service

·         Perform security related functions

·         Respond to calls and incidents at the facility

·         Verbally answer questions from staff and the public

·         Perform other duties as assigned by Public Safety Management

Minimum Requirements:

·         18 Years Old

·         High School Diploma or equivalent

·         Friendly, outgoing personality with a desire to serve the company and public

·         Available to work a variety of shifts, including evenings, weekends and some holidays

·         Customer service experience

·         Ability to speak and communicate clearly with others. Strong interpersonal skills

·         Basic computer skills

·         Must possess valid driver’s license and have reliable transportation

·         Previous security experience an asset

·         Applicants must pass a background check  

·         Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.

·         Must be able to stand or walk for long periods of time and climb stairs

·         Must be willing to work in adverse conditions in outside positions when assigned

·         Lifting requirements – must be able to lift a minimum of 50 lbs


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Facility Operations/Security: Security
Public Safety Officer – Third Shift – Part Time - Nashville Predators/Bridgestone Arena (Nashville, TN)

Brief Overview of Position:

A Public Safety Officer will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Officer will maintain after events and throughout the overnight hours. Officer will be assigned to a variety of posts during the shift. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for the arena. Specific post assignments are subject to change from day to day. All officers must be able to work any position as needed. The Third Shift Officer will work during the hours of 9:30pm to 6:00am. 

Areas of Responsibility:

  • Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property
  • Monitor and authorize entrance and departure of visitors and employees
  • Perform security related functions
  • Respond to calls and incidents at the facility
  • Verbally answer questions from staff and the public
  • Perform other duties as assigned by Public Safety Management

Minimum Requirements:

  • 18 Years Old
  • High School Diploma or equivalent
  • Friendly, outgoing personality with a desire to serve the company and public
  • Available to work a variety of shifts, including evenings, weekends and some holidays
  • Customer service experience
  • Ability to speak and communicate clearly with others. Strong interpersonal skills
  • Basic computer skills
  • Must possess valid driver’s license and have reliable transportation
  • Previous security experience an asset
  • Applicants must pass a background check  
  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.
  • Must be able to stand or walk for long periods of time and climb stairs
  • Must be willing to work in extreme and adverse conditions when assigned
  • Lifting requirements – must be able to lift a minimum of 50 lbs.
  • Must be able to work nights, weekends, and/or holidays

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