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Current available jobs in Facility Operations/Security:


» Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)
» Part-time Suite Server - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Champions Club Server - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)
» Facilities Technician - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Operations Technician for Dr Pepper StarCenters - Dallas Stars (Frisco, TX)
» Director of Curation & Content Activation - Detroit Red Wings (Detroit, Mi)
» Maintenance Supervisor - First Niagara Center (Buffalo, NY)
» Event Parking Attendant - First Niagara Center (Buffalo, NY)
» Catering Sales Manager - Honda Center (Anaheim, CA)
» Premium Seating Concierge - Part Time - Minnesota Wild (St. Paul, MN)
» Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)
» Hockey Coordinator - Nashville Predators - Ford Ice Center (Nashville, TN)
» Alcohol Compliance Team Member - Smokey Mountain Sportservice/Bridgestone Arena (Nashville, TN)
» Positions available in Food Service and Retail - Sportservice at Bridgestone Arena (Nashville, TN)
» Director of Hospitality - St. Louis Blues (St. Louis, MO)
» Guest Services Security - St. Louis Blues (St. Louis, MO)
» Guest Services Student Host (High School Students Only) - St. Louis Blues (St. Louis, MO)
» Guest Services Host - St. Louis Blues (St. Louis MO, MO)
» Concessions Manager - TD Garden Sportservice (Boston, MA)



Facility Operations/Security: Security
Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work irregular hours including weekends, evenings, overnight shifts, holidays? Yes or No
2. Are you willing and able to respond to emergent situations? Yes or No
3. Are you able to obtain New York State Security Guard Registration? Yes or No
4. Are you able to lift up to 50 lbs.? Yes or No
5. Must be able to walk stairs, stand, sit, and walk for extended and varying periods of time? Yes or No


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Facility Operations/Security: Server/Concessions
Part-time Suite Server - Carolina Hurricanes (Raleigh, NC)


The Suite Server is responsible for preparing individual suites (stocking each with appropriate paper goods, setting up induction warming units, inventory of mini-bar fridge contents) prior to customer arrival. Taking event day food and beverage orders, entering orders into Quest system. May be required to deliver food and beverages (including alcohol) to the their assigned suites. Responsible for collecting credit card and/or cash payment per suite - will prepare and present guest checks to suite client. Suite cleanup and restocking is required following every event. Server will provide excellent professional customer service for our Suite guests.

Qualifications

Must be at least 21 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Should be able to stand for long periods of time including walking up and down stairs and the ability to lift 35 pounds.

Five years previous banquet, country club or high end restaurant experience is preferred.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 2.5 hours prior to the event time of each scheduled event (i.e. 4:30 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)

Suite Runners are responsible for prepping and assembling food, snack and condiment orders from printed production reports, delivering pre-ordered and event day food items to the proper Suite. Also responsible for removing and clearing all dishes, utensils and other items after the events have ended.

Qualifications

Must be at least 18 years old. Must be at least 21 years old to operate an optional dessert cart (includes serving alcohol). Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. 

Must be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 35 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Champions Club Server - Carolina Hurricanes (Raleigh, NC)

Champions Server is responsible for preparing the 374-seat area for events (primarily hockey and basketball events only). Includes making tea, coffee, filling water dispensers, stocking and replenishing all paper products at the two (2) beverage stations and two (2) buffet food stations. Take beverage orders from guests and deliver to their seat(s), collect payment and provide to bartending staff for processing. Observe company policy as well as North Carolina Alcohol Law Enforcement (ALE training required). Clear and clean tables/sitting areas as needed. Order paper goods at the end of each shift for the next event.

Qualifications

Must be at least 21 years old. Must have excellent communication and customer service skills as well as exceptional attention to detail. Should be able to stand for long periods of time including walking up and down stairs and the ability to lift 35 pounds. Must be able to work in an extremely fast paced environment.

A flexible work schedule is required including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey and basketball) scheduled on nights, weekends and holidays. You must be available to report for each shift 2-2.5 hours prior to the event time of each scheduled event (i.e. 4:30 p.m.- 5:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.
 

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)

Suite Beverage Runners are responsible for loading/unloading, stocking and inventorying suite orders to include: water, soda, juices, beer, wine, liquor and specialty drinks. Prepares individual printed beverage orders, pulls product from inventory, packages and delivers to proper suite location. Cleaning and ending inventories are required to be completed at the end of every event.

Qualifications

Must be at least 18 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. Should be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 50 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. Your must be available to report for each shift 1-1.5 hours prior to the event time of each scheduled event (i.e. 6:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Maintenance
Facilities Technician - Carolina Hurricanes (Raleigh, NC)

The Facilities Technician is responsible for the repairs, troubleshooting, monitoring, and preventive maintenance of all mechanical, electrical, plumbing, structural and architectural systems in the facility. 

Job Responsibilities

    Responsibilities include but are not limited to:

  • Expected to follow established dress and behavioral codes.
  • Expected to attend meetings and training classes to keep up to date on building policies and procedures as required.
  • Constantly evaluate Facilities’ procedures to ensure safety and establish new safety guidelines.
  • Maintain inventory of all equipment and tools.

Experience:

Experience and skills required, but not limited to: 

High school diploma or equivalent.  Must have a valid NC driver’s license and acceptable driving record. Preferred:  Experience working in HVAC, Electrical, or Plumbing fields.   

Candidate must have the ability to read and follow verbal and written instructions as well as adhere to building policies and event requirements.  Must have knowledge of and ability to follow all safety procedures and guidelines. Must be able to lift objects up to 50 lbs and to stand, bend and stoop for long periods of time and climb stairs to inspect and handle problems.  Candidate must have knowledge of basic mathematical skills. 

Candidate must be willing to work in a fast paced, team environment, be willing to work a flexible schedule to include different shifts revolving around event schedule as needed including  evenings, weekends and holidays hours if needed.  Candidate must have ability to interact with fellow employees and general public in a professional manner.  Must be willing to participate in an on-call rotation for building emergencies.  

Must pass a criminal background check and pre-employment drug screen.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have working in the HVAC and Refrigeration, Electrical or Plumbing fields?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Have you ever been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
 

Qualifications

-Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.

-Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check.

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drugfree workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

-Must be at least 21 years old. Previous bartending experience preferred.

-Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.

-Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must pass a criminal background check

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 21 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Maintenance
Operations Technician for Dr Pepper StarCenters - Dallas Stars (Frisco, TX)

Job Summary/Objective: Perform maintenance tasks and service for Dr Pepper Ice Arena, providing clients a safe and clean venue for events.

Essential Functions:

 

  • Dry wall painting and repairs.

  • Basic plumbing knowledge, ability to change out toilets, faucets, shower valves and stall partitions.

  • Experienced in general building repairs

  • Ice preparation and maintenance

  • Ability to troubleshoot problems and communicate intelligently with management.

  • Basic working knowledge of electrical circuits, breakers, courtesy power including GFI and lighting.

  • Ability to monitor mechanical systems.

  • Ability to perform general custodial services.

  • Ability to perform inclement weather grounds work.

  • Expedited to assist in other departments as required.

 

Required Knowledge and Skills:

  • Experience of dry wall painting and repairs

  • Basic Knowledge of electricity and ability to change light bulbs and plugs.

  • Basic knowledge of HVAC with ability to change filters belts, bearings.

  • Some experience with landscape irrigation.

  • Basic plumbing knowledge.

  • Problem solving and troubleshooting skills

  • Ability to work with minimal to no supervision

  • Able to work extended and/or irregular hours including nights, weekends and holidays

Job Requirements:

  • High School Diploma or G.E.D

  • Willingness and desire to learn multiple areas of the sports and entertainment business

 

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.

DSE Hockey Centers, L.P. is an equal opportunity employer.


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Facility Operations/Security: Facility/Venue Management
Director of Curation & Content Activation - Detroit Red Wings (Detroit, Mi)

A world-class food, sports and entertainment organization is looking for an experienced and highly motivated Director, Curation & Content Activation to work out of our Detroit, MI HQ office.


Ilitch Holdings, Inc., a family owned and operated company, provides the various Ilitch companies with professional services and support. The Ilitch companies represent leading brands in the food, sports and entertainment industries and include Little Caesars Pizza, the Detroit Red Wings, the Detroit Tigers, MotorCity Casino Hotel, Olympia Entertainment, Uptown Entertainment, Blue Line Foodservice Distribution, Champion Foods, Ilitch Holdings, Inc., Little Caesars Pizza Kit Fundraising Program and Olympia Development.


As the Director, Curation & Content Activation you will be responsible for creating a dynamic and forward-thinking strategic vision for curation and content activation for the new home of the Detroit Red Wings and, subsequently, other Ilitch company venues. This position will manage all aspects of preparing exhibitions, provide innovative ideas and creative concepts that take our rich and deep history and transform it with special emphasis placed on making arenas, stadiums and other venues an amazing and lasting experience for guests, colleagues and other visitors. This position will work closely with business leaders, as assigned, to deliver innovative solutions and content activation plans to drive a deep sense of pride in our sports teams’ heritage and bring to life the historic aspects of the franchise, the arena, our players and our colleagues. This individual will work closely with the VP of Communications, business leaders, committee members, and, at times, the IHI President and CEO.


The Director will conceive, organize and coordinate the historic programming of the new Red Wings arena via marketing/communications materials, historic displays, testimonials, etc., to ensure all locations (every room, suite, equipment room, etc.) feature materials that provide a deep and inspirational reflection of the history of that particular area; Develop a cohesive and interactive vision and strategy for the display of Red Wings memorabilia and other items to be placed throughout the new arena; Work with colleagues and committees to establish protocol, policy and procedures for the successful communication and marketing of all materials; Create and translate the history of the Detroit Red Wings organization for all audiences, both internal as well as the general public; Produce compelling programs as a way to connect and engage potential customers and colleagues; and support the brand of the organization and create interest in its history, mission and goals.


Qualified candidates will have a Bachelor degree in Marketing, Communications, Sports Management, Museum or related field; Minimum of 7 to 10+ years of progressively responsible curatorial/marketing communications experience, Strong leadership, organization and management skills; Strong creative and innovative abilities; Display open mindedness and exhibit constructive, non-traditional thinking; Demonstrate initiative and the ability to find information needed for assignments or projects, as well as come up with new and unique ideas; Strong business expertise; Strong interpersonal and developed presentation skills with a proven ability to communicate and manage well at all levels of the organization; Flexible in style and approach to work varying disciplines; Exceptional communication and facilitation skills with ability to present analysis, reports and findings in both verbal and written formats to all levels of management; and demonstrate the ability to communicate complex information to a variety of audiences. Master’s degree and experience in sports or museum industry preferred.


We are a unique, diverse and growing organization with combined revenue of $3+ billion. We are also built on a rich history of innovation, perseverance, teamwork and integrity. We are looking for a proven leader with high energy, ethics, and the ability to influence and lead others.


Ilitch Holdings, Inc. offers an excellent compensation and benefits package.


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Facility Operations/Security: Maintenance
Maintenance Supervisor - First Niagara Center (Buffalo, NY)

Purpose of the Position

Under the direction of the Chief Engineer or other appropriate administrative staff, the Maintenance Supervisor is responsible for coordinating and supervising the work of employees in the general maintenance and upkeep of buildings and grounds, maintaining electrical, plumbing, mechanical, HVAC and related systems. Works hand in hand with the maintenance staff and performs other duties as required.

Primary Duties and Responsibilities

  • Maintain all equipment/systems as it pertains to the physical plant including but not limited to:

    • Boilers

    • Domestic hot water boilers

    • Air handling equipment

    • Comfort chilled water plant

    • Ice plant

    • Desiccant heat wheel system

    • Electrical systems

    • Plumbing systems

    • Building control systems

  • Maintain Life safety equipment as it pertains to the physical plant including but not limited to:

    • Fire Alarm System

    • Sprinkler System

    • Fire pump

    • Emergency Generator

    • Emergency Transfer Switches

  • Supervises and assigns the work of maintenance staff

  • Manages and maintains the work order system

  • Inspects work for completeness

  • Completes general repairs such as painting, patching walls, security hardware, hanging shelves and landscaping

  • Maintain all work areas in a clean and orderly fashion

  • Perform regularly scheduled facility inspections

  • Maintains positive working relationships with operations management team

  • Schedule maintenance programs for building systems such as HVAC, fire sprinklers, etc

  • Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements

  • On call 24/7 for emergencies

  • Other duties as assigned

Education/Experience

Required: a minimum of five (5) years maintenance supervisory experience.  Desired: an Associate’s degree or equivalent experience in a related field, City of Buffalo stationary engineer’s license.

Associated Knowledge, Skills & Abilities

  • Excellent written and verbal skills

  • Ability to read and understand architectural drawings

  • Prior experience with minor construction project management

  • Experienced in maintaining and repairing building systems including but not limited to HVAC, plumbing, and electrical

  • Ability to work independently, make quick and sound decisions, maintain strong relationships

  • Proficiency in Microsoft Excel,  Microsoft Outlook

  • Adaptability and resourcefulness

  • Fosters cross-departmental cooperation

  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 5 years of maintenance supervisory experience? Yes or No
2. Do you have an Associate’s degree or equivalent experience in a related field? Yes or No
3. Do you have a City of Buffalo stationary engineer’s license? Yes or No
4. Do you have experience in maintaining and repairing building systems such as: HVAC; plumbing; and electrical? Yes or No
5. Do you have experience with minor construction project management? Yes or No


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Facility Operations/Security: Facility/Venue Management
Event Parking Attendant - First Niagara Center (Buffalo, NY)

Summary of Position

To ensure the safety of our guests, contractors and employees while they are entering and exiting the parking ramp and parking lots, all while maintaining a high level of customer service.  Ensure the safety of vehicles while in ramp and lots.  Monitoring and controlling the movements of patrons, visitors, and contractors using various methods service is also a main component of the job.

Core Responsibilities

·         Provide a high level of service to patrons before, during, and after events. Our goal is to have 100% positive interaction with patrons; 

·         Monitor the access and egress of patrons in the parking ramp and surface parking lot;

·         Conduct routine surveillance rounds around the parking lots including the immediate perimeter;

·         Perform other related duties or tasks as assigned or as become evident;

·         Remain calm and professional in all situations;

·         Monitor assigned areas within the parking lots to ensure guest safety and compliance with building policy;

·         Remove trash, debris, and refuse.   Take trash materials to the proper location and dispose of it properly;

·         Greet, monitor and control the movements of patrons, visitors, employees and contractors;

·         Report pertinent safety, maintenance and personnel information to supervisor;

·         Maintain a professional attitude and appearance at all times;

·         Create documentation for all pertinent events and maintain daily log sheets;

·         Must be able to handle money, and create change in a fast paced environment;

Requirements of the Position:

·         High School Diploma or Equivalent;

·         Must be able to obtain New York State certification and be of good character;

·         Previous parking lot, cash handling and/or security experience is preferred;

·         Must be able to stand, sit, walk for extended and varying periods of time;

·         Must be able to walk stairs;

·         Must be able to lift up to 50 lbs.;

·         Must be willing and able to work in all weather conditions;

·         Must be willing and able to respond to emergent situations;

·         Must be able to work irregular hours including weekends, overnight shifts, holidays and unscheduled and forced overtime shifts;

·         Must be able to work effectively with limited supervision at times.

Competencies:

·         Communicate effectively;

·         Treat guests in a kind and courteous manner;

·         Respond to request for service and assistance;

·         Follow policies, procedures, and instructions;

·         Use time efficiently;

·         Observe safety and security procedures.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to stand, sit, walk for extended and varying periods of time? Yes or No
2. Are you willing and able to work in all weather conditions? Yes or No
3. This position is event based and requires working weekends, evenings, and holidays. Are you able to meet this requirement? Yes or No
4. Are you willing and able to respond to emergent situations? Yes or No


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Facility Operations/Security: Food/Beverage Management
Catering Sales Manager - Honda Center (Anaheim, CA)

Catering Sales Manager
                   
Honda Center has a current opening for a Catering Sales Manager. We would like to provide an opportunity for those internal candidates or referrals both qualified and interested to apply.
 

           
Overview:


The Catering Sales Manager is responsible for selling catering services to new and existing clientele in order to meet revenue goals.  As a key contributor, there is an inherent expectation to drive results for constant business growth and increased revenue streams. Partner with event contacts to develop food and beverage experiences and work with the catering manager to execute all catering functions throughout the venue. This position is responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Director of Food & Beverage and interacts with integral internal partners including the Director of Booking.


Essential Duties/Responsibilities: 


•    Develop and expand network to build niche market awareness to position the Honda Center as a unique special events destination
•    Achieve budgeted revenue for Food & Beverage Catering Sales for the fiscal year.
•    Solicit new catering opportunities through using a variety of sales methods including extensive networking, prospecting, cold calling, telephone solicitation, direct mail, social media, etc… 
•    Work with clients in all aspects during their planning stages, as well as onsite coordination for upcoming events, to include the preparation and distribution of all necessary paperwork.
o    Orchestrate and facilitate BEO meetings
•    Draft proposals, conduct tours of the facility in conjunction with F&B Operations Managers, create menus with Culinary Team and present banquet event orders to client contacts.
•    Create a database to keep in touch with past clients through phone calls, emails, letters and personal meetings.
o    Execute all follow-up touch points; thank you messages, etc…
•    Maintain a list of preferred vendors for flowers, music, audio/visual, lighting, etc.
•    Leverage internal resources including, Marketing, Graphic Design, Public Relations and Premium departments to create marketing campaigns
•    Be the event host liaison throughout the planning process and ensure client comfort with event management team
•    Develop and distribute event notes to all Honda Center Departments (Pink Sheet)
•    Ensure that all payment processing is completed in accordance with Honda Center payment terms and that all final payments reflect any and all services rendered on behalf of the client.  He/she is the liaison between the client and the billing department.
•    Capitalize on the unique experiences that could be created when hosting an event at Honda Center that tie the guest experience to our core business by leveraging building facilities.
•    Attend Trade Shows, trade association meetings and create fam trips for event planners 
•    Prepare regular reports on catering sales and submit to the Director of Food and Beverage.  
•    Work with the Director of Food and Beverage and F&B Controller on the creation of an annual catering budget.  
•    Complete and provide daily/ event financial updates in accordance with F&B department
•    Prepare, implement and compile data for strategic sales plan, annual goals, forecasts and other reports as directed and/or required.
•    Have knowledge of and ensure food safety and sanitation standards
•    Organization and planning of events that serve a wide range of guests.
•    Engage with venue guests, as well as team members to ensure exceptional hospitality is received at all times.
•    Other responsibilities and tasks as deemed appropriate by the Director of Food and Beverage and Senior Management Team at Honda Center.


Specific Qualifications/Abilities: 


•    Bachelor’s degree in a related field or equivalent experience 
•    Successful track record for 5+ years as a Catering Sales Manager in a full service resort, hotel, or convention center securing and overseeing every type of catering event
•    Experience working in multi-use venues strongly preferred
•    Experience working with professional sports teams, major award shows and large scale conventions preferred
•    Must have experience planning and executing “familiarization trips”
•    Robust understanding of Food & Beverage operations and relationship to large scale events (A/V, set ups, planning)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Current membership in industry specific associations preferred (NACE, ICA, etc.)
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of Catering Software (Reserve preferred)
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Usher/Ticket Taker
Premium Seating Concierge - Part Time - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION: Responsible for a variety of duties including but not limited to VIP entrance, directional assistance, problem solving all while providing superior customer service to guests in all premium areas of Xcel Energy Center.

RESPONSIBILITIES

  • Responsible for front line service to premium seating guests.
  • Responsible for the entry process as a ticket taker, allowing or denying event access, verification of valid tickets, scanner usage/knowledge while providing each guest with a greeting and general directions.
  • Responsible for working in a variety of areas including Gate 5 area, Concierge Desk, RBC Wealth Management Club Level, Treasure Island Resort & Casino Ice Lodge, Suite Level concourse.
  • Records event notes such as guest issues, custodial needs, maintenance requirements, and catering activities.
  • Monitors work area, ensuring building policies are enforced and work space is safe and ready for guests. 
    • Verification of ticket for assigned suite, direction to specific suite, assist with resolving ticket issues and those requiring special seating needs.
    • Roam suite level with regular interval of walking to ensure guest needs are being met.
    • Periodic suite checks which include walking around concourse ensuring guests are not smoking, responding to guest needs, looking for contraband, looking for safety hazards.
  • Responds immediately to the guests’ needs and reports any concerns to the supervisor or manager.
  • Assists in resolving problems regarding guest related concerns.
  • Follows proper procedures during evacuations and emergencies.
  • Attends the pre-shift meeting for each event.
  • Ability to transport guests via a wheelchair to locations within our facility.
  • Ability to use a portable radio to communicate with Concierges, Supervisors and Manager.
  • Performs other related duties as assigned.

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 16 years old

2. KNOWLEDGE & EXPERIENCE
• Customer service experience preferred
• Microsoft Office experience is preferred
• Problem solving skills including identifying and resolving in a timely manner
• Able to follow instructions and respond to manager direction
• Able to work with the guest and staff in a professional manner at all times

3. PERSONAL ATTRIBUTES
• Customer services oriented
• Fan friendly attitude and willing to initiate conversation with the guests
• Able to work within a team and a service oriented environment
• Professional appearance

4. Work Conditions/Essential Functions
• Available to work evenings, weekends and normal business days
• Willing and able to work all Concierge positions within the facility
• Able to deal with frequent change
• No guarantee of hours
• Ability to stand up to 6 hours at a time
• Ability to lift and/or move up to 25 pounds
• Ability to push and pull wheelchairs up to 300 lbs.
• Ability to walk up and down stairs
• Able to read ticket and direct guests appropriately
• Ability to use a ticket scanner using a repetitive motion. 

Local Candidates Only


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Facility Operations/Security: Maintenance
Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)

Job Title: Operations Changeover Crewman
Department: Operations
Job Reports To: Operations Supervisor
Status: Non-Exempt

Major Responsibilities/Activities:
• Participate in set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and all other event related equipment
• Configuration of arena bowl seating and rails
• Perform cleaning and maintenance on operations department equipment, keep work area and equipment organized and functional
• Assist with supervising the work of temporary labor staff

Minimum Requirements:
• Some experience in the operation of light duty machinery
• Ability to read and write and to follow written and oral instructions

Essential Physical Functions:
• Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period
• Ability to work long and/or irregular hours including nights, weekends and holidays
• Ability to climb portable and fixed ladders

Equipment Used:
• Various power and hand tools
• Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, cushman and man lifts

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Facility/Venue Management
Hockey Coordinator - Nashville Predators - Ford Ice Center (Nashville, TN)

Job Title: Hockey Coordinator

Department:  Ford Ice Center          

Job Reports To: Director of Amateur Hockey and Fan Development

 

Date:  7/1/2015

Status:  Exempt

Major Responsibilities/Activities:

·         Assist in the planning, organizing, directing and promoting of “in – house” youth hockey programs

·         Work closely with other staff in the recruitment and training of coaches and volunteers

·         Assist in the evaluation of players for proper placement in various programs

·         Help to maintain facility ice schedule??

·         Oversee day-to-day registration and communication

·         Coordinate other full/part time staffing responsibilities associated with programs

·         Run on ice  programming for internal camps and clinics

·         Run, develop and promote adult hockey classes to support player transition into leagues.

·         Organize, develop, plan and promote Nashville Predators Amateur Hockey Association Adult Hockey League

·         Manage referees

·         Develop league schedule

·         Maintain relationships with team captains

·         Oversee day-to-day registration and communication

·         Coordinate other full/part time staffing responsibilities associated with programs

·         Assist in the organization of clinics and camps with outside organizations

·         Help in organizing and running of youth and adult hockey tournaments

·         Assist others within the Ford Ice Center organization to promote the facility

·         Perform other duties as assigned by Director of Amateur Hockey and Fan Development


Minimum Requirements (Include education, experience, special skills and licenses or certifications required):

·         Four-year (4) degree in Sports Management, Recreation, Business Management or a related field from an accredited college or university

·         Three years (2) of hockey coaching experience with at least two (2) of those years at the 8U level and below

·         Knowledge of the hockey community in the Middle Tennessee area preferred

·         Demonstrated ability to creatively plan, coordinate and evaluate quality youth and adult focused programs’

·         Ability to work with children and adults in a professional manner; upbeat and friendly personality with a passion to increase participation in the sport of hockey.

·         Must possess excellent verbal, written, and communication skills.

·         Proactive planner with a sense of urgency, creativity, and attention to detail; Ability to problem–solve in a fast paced work environment; Strong customer service approach.

·         Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, Power Point) and MaxGalaxy

Essential Physical Functions:

·         Must be able to lift fifty (50) pounds.

·         Working under extreme deadlines under pressure.

·         Working extended hours, including nights and weekends.

·         Working on an ice surface

Equipment Used:

·         Including, but not limited to office equipment, barcoding scanner system,  industrial equipment, hockey equipment, ice resurfacing equipment


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Facility Operations/Security: Food/Beverage Management
Alcohol Compliance Team Member - Smokey Mountain Sportservice/Bridgestone Arena (Nashville, TN)

Our Alcohol Compliance Team (ACT) Members are responsible for staying on the service floor during arena events, working in partnership with alcohol service staff as they ensure policy adherence and proper alcohol service at all stands, bars and other assigned locations.

- Previous experience in a compliance or monitor role highly preferred.
- Military, police, security or similar a plus!
- Must have or be able to obtain a Tennessee ABC License before your first day of work.
- Ideal candidates maintain an assertive, authoritative presence with the ability to stay calm and professional under pressure.
- Must be able to work all Predators home games, as well as concerts and other arena events. Additional hours may be available based on event schedules.

The basic duties of this important role include monitoring alcohol service and providing support to servers in an assigned section of the stadium or event center; assisting in guest alcohol service questions and concerns; and providing general feedback on alcohol service compliance to the supervisor on duty.
 

This role is perfect for a friendly and compliance-oriented individual with a successful track record of working well in groups, teams and independently, as specific shifts and assigned areas may change based on business need. Please note, this is a position requiring the ability to both monitor compliance as well as work well and as a partner and support for bartenders and other alcohol service staff.

Benefits include free gameday parking and retail discounts.

Come join our team and help us Create Special Experiences One Guest at a Time!

EOE MFDV


Note: This position was originally posted on the DNC Sportservice employment site. To ensure that your application is considered for this position, please click here to apply for this job on the DNC Sportservice employment site.

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Facility Operations/Security: Server/Concessions
Positions available in Food Service and Retail - Sportservice at Bridgestone Arena (Nashville, TN)

Smokey Mountain Sportservice is a proud partner at Bridgestone Arena providing food, beverage and retail.  We offer a fun, unique work environment that's perfect for dedicated hospitality and culinary professionals who are ready to create special experiences one guest at a time. Bridgestone Arena is home to the Nashville Predators NHL hockey team and a variety of concerts, trade shows, and more!

We are currently searching for service all-stars in the following positions:

Cashiers/Stand Attendants

Bartenders

Cooks

Retail Cashiers/Novelty Vendors

Concessions Lead and Supervisor positions also available.

Delaware North Sportservice
Awe-inspiring national parks, show-stopping sports and gaming venues, luxury resorts and bustling travel hubs are the special places where we do business. The career opportunities we offer are as diverse as the 50,000 associates who make up the Delaware North family. Whether you are seeking seasonal employment or you are building your professional career, Delaware North offers unique and exciting environments to pursue your true passion. Our stability, customer-focus, and time-honored family values make Delaware North a special place to work and an extraordinary place to grow.

Benefits include free event day parking and retail discounts.

Come join our team, Smokey Mountain Sportservice, and help us Create Special Experiences One Guest at a Time!

EOE MFDV


Note: This position was originally posted on the DNC Sportservice employment site. To ensure that your application is considered for this position, please click here to apply for this job on the DNC Sportservice employment site.

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Facility Operations/Security: Facility/Venue Management
Director of Hospitality - St. Louis Blues (St. Louis, MO)

Scottrade Center and Peabody Opera House is seeking a Director of Hospitality to provide best-in-class guest services at our sports and entertainment venues.

Responsibilities:

Core Work Activities:  Leading Guest Services Team - Maintaining Guest Services Goals - Managing Projects and Policies - Providing Exceptional Customer Service

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business, decision making; demonstrates honesty/integrity; leads by example.
  • Upholding Scottrade Center and Peabody Opera House standards for quality and performance in all phases of hospitality and guest services.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees.  Manages all day-to-day operations.  Understands employee positions well enough to perform duties in employees’ absence.
  • Meets with clients for site visits to assist with the pre-planning of future sporting events,  concerts, entertainment shows and guest functions.
  • Maintains current knowledge of local area, attractions and events.
  • Constantly innovating and promoting the guest experience.
  • Maintaining strong, collaborative working relationships with all applicable external vendors as well as all internal departments to ensure successful events.
  • Creating a best-in-class service team and ensuring that all events and interactions with guests are exceptional.
  • Providing input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the venues’ competitive position in anticipation of changing customer needs within the dynamic hospitality environment.
  • Keeps Guest Services team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Guest Services goals to produce desired results.
  • Preparing and submitting reports/monthly projections as required.
  • Reviews staffing levels to promote that guest service, operational needs and financial objectives are met.
  • Understands the impact of Guest Services operations on the sport and entertainment experience and business financial goals.
  • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Guest Services areas.
  • Handle guest complaints and verify that all guest issues are resolved.
  • Working closely with multiple sub-contractors to ensure all standards are met and terms of the contracts are followed.
  • Managing operational budget, monthly P&L statement, ensuring accurate financial reporting.
  • Verifies compliance with all Guest Services policies, standards and procedures.
  • Verifies venue policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support Peer Review Process.
  • Acts as the “Service Champion” for Guest Services and creates a positive atmosphere for guest relations.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds and handles guest problems and complaints.
  • Verifies employees are treated fairly and equitably.
  • Manages employee progressive discipline procedures for Guest Services Staff.
  • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Required Skills/Experience:

  • Bachelor’s degree in Business, Hospitality Management or related field.
  • Minimum of 5 years experience in a sports and/or entertainment venue.  Prior experience in the contract food service industry, venue operations, and/or premium services preferred.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and prioritize in a fast-paced, deadline-driven environment.
  • High level of personal and professional integrity and ethics.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Proficient in MS Office technology including Outlook, Word, Excel and PowerPoint.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Briefly describe your experience in a sports or entertainment venue.
2. Identify a successful implementation you created that improved guest experience.
3. If not local, are you willing to relocate to St. Louis at your own expense?


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Facility Operations/Security: Security
Guest Services Security - St. Louis Blues (St. Louis, MO)

SUMMARY:
If you know what world-class service is and think you have right skills, knowledge and abilities to improve the experience of each person you come into contact with, then the Guest Service Department at Scottrade Center or Peabody Opera House may be for you.  Guest Services Security is responsible for doing “whatever it takes” to ensure the safety and comfort for all guests that enter the facility while providing a positive guest experience.  Please note that these are part-time, event-related, union positions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets all guests as they enter assignment area or through turnstile.
  • Assists Guest Service Hosts with taking tickets when needed.
  • Practices good verbal communication and attempts to diffuse situations without force.
  • If necessary, ejects guest(s) with minimum force and disruption to the event and other guests.
  • Completes incident and ejection reports as required.
  • Responsible for enforcing guest pass out procedures and monitoring outside smoking areas.
  • Provide wheelchair escorts as needed.
  • Performs access control by permitting only authorized persons to enter an assigned building area.
  • Provides guests with building and area information, providing directions giving the shortest route.
  • Responds accordingly to guest illness, guest injury or emergency procedures.
  • Monitor section for rule compliance, (i.e. smoking, drug use and unruly behavior). Visually monitors for contraband and informs guests of their options.
  • Resolve basic seat discrepancies, including guest relocations, duplicate tickets and disabled guest seating.
  • Takes proactive steps to anticipate guests’ needs and prevents issues from escalating.
  • Monitors section for compliance and safety concerns.  Keeps all aisles, portals and walkways clear.

QUALIFICATIONS:

  • Candidates must be at least 21 years of age and able to obtain an unarmed security license from St. Louis City/County. Please note this license requires an FBI background check and two-day class.
  • Must be outgoing, polite, friendly and detail-oriented.
  • Willing and able to actively engage people in tough, high-pressure situations while remaining calm and professional. Previous customer service experience is required.
  • Ability to stand during an entire event in a cold arena. Sometimes Guest Security are required to set up/take down chairs (must be able to life/carry up to 25 pounds) or push Guests in a wheelchair.
  • Must be able to work evenings and weekends, and must be available to work 70% of the events in the building.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are there any days of the week that you are not available for work?
2. Do you currently hold a security license?
3. Do you prefer to work at Scottrade Center or Peabody Opera House? Must choose only one venue.


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Student Host (High School Students Only) - St. Louis Blues (St. Louis, MO)

Guest Service Student Hosts provide ushering, directing, and ticket scanning services. They greet guests and help them find the proper seat location. They are stationed at the entrances, in the seating area, and throughout the building.

Scottrade Center and Peabody Opera House hosts events year-round; however most events are from October through May. Students will get the opportunity to work Blues Hockey Games, Concerts, shows, and other events.

Requirements:

  • Students must be high school juniors or seniors in the fall of 2015.
  • Students must be at least 16 years of age upon their start date.
  • Students must have and maintain a cumulative “B” grade point average (strictly enforced).
  • Students must provide two letters of recommendation at their interview.
  • Student must provide an official copy of his/her most up-to-date high school transcript at the interview. (Downloads from school district web sites will not be accepted.)
  • Student must be available to work 50% of Scottrade Center or Peabody Opera House’s events each month. Most shifts will start at 5:30 p.m. and end no later than 10 p.m.
  • Students must meet Scottrade Center or Peabody Opera House’s appearance and employment standards.

Important Information:

  • Multiple applications will not increase your chance of being selected for interview.
  • Interviews will be conducted during late June and July.
  • Phones calls to the HR department to check on the status of your application will not be returned.
  • Students without transcripts and letters of recommendation will not be interviewed.
  • New hire orientation and training will be scheduled in late July and August.
  • Employees will be hired by the Scottrade Center or the Peabody Opera House. Employees cannot be employed at both venues.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you meet ALL of the requirements listed in the job description?
2. Do you prefer to work at Scottrade Center or Peabody Opera House? You must choose only one venue.


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Host - St. Louis Blues (St. Louis MO, MO)

SUMMARY
If you know what world-class service is and think you have right skills, knowledge and abilities to improve the experience of each person you come into contact with, then the Guest Service Department at Scottrade Center or Peabody Opera House may be for you. The Guest Services Host is responsible for doing “whatever it takes” to ensure the safety and comfort for all guests that enter the facility while providing a positive guest experience.  Please note that these are part-time, event related, positions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet all guests as they enter assignment area or through turnstile.
  • Politely greet, escort and/or direct guests to correct seat.
  • Scan, tear and count tickets at the turnstiles and keep lines moving in an orderly manner.
  • Provide guests with building and area information; providing directions giving the shortest route.
  • Performs access control by permitting only authorized persons to enter an assignment building area.
  • Resolve basic seat discrepancies, including guest relocations, duplicate tickets and disabled guest seating.
  • Takes proactive steps to anticipate guests’ needs and prevents issues from escalating.
  • Monitor section for rule compliance, (i.e. smoking, drug use and unruly behavior). Visually monitors for contraband and informs guests of their options.
  • Monitors section for compliance and safety concerns.  Keeps all aisles, portals and walkways clear.
  • Responds accordingly to guest illness, guest injury or emergency procedures.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Picks up large trash in aisles and maintains a clean and safe work environment.

QUALIFICATIONS

  • Must be outgoing, polite, friendly and detail-oriented.
  • Ability to lift or carry up to 25 pounds or push guests in a wheelchair.
  • Ability to stand during an entire event in a cold arena.
  • Able and willing to handle tough, high-pressure situations while remaining calm and professional.
  • Must be able to work evenings and weekends, and must be available to work 70% of events at Scottrade Center or 60% of events at Peabody Opera House.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand this is a part-time/event-based position?
2. Are there any days of the week you cannot work?
3. Do you prefer to work at Scottrade Center or Peabody Opera House? You must choose only one venue.


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Facility Operations/Security: Food/Beverage Management
Concessions Manager - TD Garden Sportservice (Boston, MA)

Position Overview:

Concessions Manager at TD Garden is responsible for the entire Concessions operations by directing and managing activities of unit concessions, including staffing and training concessions employees. The Concessions Manager is a department head and will be responsible for directing and managing daily activies of two Assistant Concessions Managers with a stong focus on talent development and builidng bench strength. 

Concessions Manager will oversee the management of over 250 part-time concession personnel, training of employees in company procedures, scheduling of employees to ensure adequate staffing for all Bruins and Celtics games, concerts, and other events. She/He will also be responsible for:

  • ensuring concession stations are set up for each business day
  • directing storage, preparation and service of concession merchandise by employees
  • preparing various sales and operational reports for senior leadership from information compiled on a daily basis
  • analyzing product usage and using information to determine products to be purchased and quantity to be ordered
  • ensuring that maintaince and proper sanitation procedures are followed.
  • All other duties as assigned 

Qualifications:

In order for a candidate to be successful in this role, candidate will have the following qualifications:

  • Associate's Degree or higher education level in foodservice or hospitality
  • Good working knowledge of concession procedures and activities normally gained through 5 years in the field
  • Proven track record of ability to coach and develop line level managers and building teams
  • Previous experience managing employees in a strong union environment
  • Knowledge of and experience with inventory control 
  • Familiar with standard foodservice equipment
  • Great accounting/math skills
  • Strong communication (both verbal and written) and organizational skills
  • Familiar with modern POS (Halo) and inventory systems (Birchstreet and/or Tangent)

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