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Current available jobs in Facility Operations/Security:


» Security Officer - BB&T Center (Sunrise, FL)
» Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-Time Parking Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)
» Part-time Catering Service Staff - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Facilities Painter - Carolina Hurricanes (Raleigh, NC)
» Part-time Facilities Technician - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)
» PT Housekeeping - Florida Panthers (Sunrise, FL)
» Ground Technician – Landscaping Crew Member - Florida Panthers Hockey Club (Sunrise, FL)
» Restaurant Manager - Honda Center (Anaheim, CA)
» Executive Sous Chef - Honda Center (Anaheim, CA)
» Concessions Manager - Honda Center (Anaheim, CA)
» Manager of Catering - Honda Center (Anaheim, CA)
» Catering Operations Manager - Honda Center (Anaheim, CA)
» HVAC Technician - Nashville Predators (Nashville, TN)
» Electrician - Nashville Predators (Nashville, TN)
» Operations Conversion Technician - Part Time - Nashville Predators (Nashville, TN)
» Executive Protection Team Member - Oilers Entertainment Group (Edmonton, AB)
» Guest Services Security - Peabody Opera House (St. Louis, MO)
» Event Operations Manager - Ushers - TD Garden (Boston, MA)
» Director of Guest Experience - TD Garden (Boston, MA)
» Event Staff - The Florida Panthers (Sunrise, Fl)



Facility Operations/Security: Security
Security Officer - BB&T Center (Sunrise, FL)

Responsibilities Include:

  • Coordinating various deliveries

  • Controlling and Monitoring security cameras

  • Monitoring exterior doors to the building and maintaining a secure environments for our visitors

  • Controlling guest/vendors access to the Arena

  • Ensure all areas are maintained in a professional and clean manner during shift

  • Follow safety and security policies, programs and procedures

  • Ability to handle the telephone and speak clearly and professionally

  • Ability to handle crisis situations in the event of emergency and/ or fire

  • Work with all departments to ensure the building’s needs are met

  • Other duties as assigned

Qualifications:

  • Previous experience is a must

  • Passion to work with people and willingness to learn

  • Excellent interpersonal, organizational, written and verbal communication skills

  • Detail-oriented, team player, professional demeanor and assertive

  • High Degree of self-motivation and ability to work alone if necessary

  • Must have a flexible schedule and be available on weekend/overnights

  • Customer service experience

  • Well-groomed/ clean shaven

  • Reliable transportation

  • Punctual and dependable individual with a positive attitude

  • Applicant must possess a valid Florida Class D Security License

  • Must pass background check and drug screening

Education/ Training:

  • High School Diploma or Equivalent

  • Valid FL Security D License

Skills Required:

  • Effective Oral and Written Communication

  • Ability to lift 30 lbs.

  • Reading

  • Conflict Resolution

  • Time Management

  • Patron Relations

  • Self Defense

  • Math Aptitude

  • Physical Dexterity

  • Dependability

  • Professionalism

 


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Facility Operations/Security: Usher/Ticket Taker
Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)

 The position of Cashier is responsible for collecting parking payments and vouchers from patrons, and facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas before and after arena events. The starting pay rate for this part-time position is $8.50 an hour.
 

Qualifications:

Must be at least 18 years old and speak fluent English. Applicants for Cashier must possess the ability to make accurate cash transactions, and have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Cashier requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 pm to 5:15 pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must pass a criminal background check. Incomplete applications will not be considered.  PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Are you able to report to work by 5:00 pm?
3. Are you available mornings and afternoons on weekdays (7:00 am-2:00 pm)?
4. Are you able to lift up to 35 lbs?
5. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.
6. Have you previously been employed by PNCArena? If so, when and in what department


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Facility Operations/Security: Facility/Venue Management
Part-Time Parking Attendant - Carolina Hurricanes (Raleigh, NC)

The position of Parking Attendant is responsible for facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas during and after arena events. The starting pay rate for this part-time position is $8.00 an hour.  

Qualifications

Must be at least 18 years old and speak fluent English. Applicants should have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Attendant requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 to 5:15pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must be able to pass a background check. Incomplete applications will not be considered. 

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Are you able to report to work by 5:00 pm?
3. Are you available mornings and afternoons on weekdays (7:00 am-2:00 pm)?
4. Are you able to lift up to 35 lbs?
5. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.
6. Have you previously been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Facility/Venue Management
Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)

Operations Changeover crew are responsible for the conversion of the different arena setups as well as some general maintenance of the building’s systems and equipment.  

Qualifications

Must be at least 18 years old. Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time. Job may require work in adverse weather conditions. Must have and maintain a valid North Carolina driver’s license.  Previous forklift experience a plus.

Must be able to work a flexible schedule depending on event including late nights (typically 9 pm-2:30 am), weekends and holidays as needed. On certain occasions some shifts could start as late 11pm and go to as late 6am.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever previously been employed by PNC Arena? If so when and in what Department?


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Facility Operations/Security: Server/Concessions
Part-time Catering Service Staff - Carolina Hurricanes (Raleigh, NC)

Effectively execute the safe and professional setup, service and breakdown of catered events held at the PNC Arena.
• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Comprehend Banquet Event Order instructions to accurately setup, service and breakdown
• Maintain the proper care of equipment and food items
• Work with Culinary Team to service food and beverage for banquet events adhering to North Carolina health codes and policies
• Create pleasing atmosphere for clients and their guests; assist clients with event day needs
• Complete routine and special tasks as related to the Food and Beverage Department
Experience:

• 2 - 5 years experience in a service role in a restaurant or catering environment preferred

Qualifications

• Candidate must be able to work on their feet for long periods of time and be able to walk up and down stairs as the work duties demand
• Candidate must be able to work flexible hours including day and night shifts, on weekdays, weekends and holidays
• Candidate must be able to lift up to 50 lbs unassisted
• Reliable transportation
• Access to the internet
• Available via telephone and email

Must pass a background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have reliable transportation?
2. Can you work a 5 am shift, weekdays and weekends?
3. Can you work holidays?
4. Have you worked at PNC Arena before?
5. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drugfree workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 21 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

-Must be at least 21 years old. Previous bartending experience preferred.

-Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.

-Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must pass a criminal background check

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
 

Qualifications

-Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.

-Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check.

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Maintenance
Facilities Painter - Carolina Hurricanes (Raleigh, NC)

Job Responsibilities:

The Facilities Technician - Painter is responsible for the repair and maintenance of interior and exterior painted surfaces and wall coverings as well as assisting in the maintenance and monitoring of the buildings mechanical, electrical and plumbing systems.

  • Follow established dress and behavioral codes.
  • Attend meetings and training classes to keep up to date on building policies and procedures as required.
  • Constantly evaluate Facilities’ procedures to ensure safety and establish new safety guidelines.
  • Maintain all painted surfaces and wallcoverings.
  • Patch and repair drywall and concrete as needed.
  • Light carpentry repairs.
  • Maintain inventory of all paint supplies and tools.

Experience:

Candidate must have high school diploma or equivalent.  Must have a valid NC driver’s license and acceptable driving record.  Preferred:  Three years or more working as a professional painter. 

Candidate must have the ability to read and follow verbal and written instructions as well as adhere to building policies and event requirements.  Must have knowledge of and ability to follow all safety procedures and guidelines. Must be able to lift objects up to 50 lbs.  Must be able to stand, bend and stoop for long periods of time and climb stairs to inspect and handle problems.  Candidate must have knowledge of basic mathematical skills. 

Candidate must be willing to work in a fast paced, team environment and work a flexible schedule to include different shifts revolving around event schedule as needed including evenings, weekends and holidays hours as needed.  Candidate must have ability to interact with fellow employees and general public in a professional manner.  Must be willing to participate in an on-call rotation for building emergencies.  

Must pass a criminal background check and pre-employment drug screen.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of painting experience do you have?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Have you ever been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Maintenance
Part-time Facilities Technician - Carolina Hurricanes (Raleigh, NC)

 The Facilities Technician is responsible for the repairs, troubleshooting, monitoring, and preventive maintenance of all mechanical, electrical, plumbing, structural and architectural systems in the facility.

• Expected to follow established dress and behavioral codes.
• Expected to attend meetings and training classes to keep up to date on building policies and procedures as required.
• Maintain inventory of all equipment and tools.

Experience:

High school diploma or equivalent preferred.  3 years related experience working in HVAC, Electrical or Plumbing fields strongly preferred.

Candidate must have the ability to read and follow verbal and written instructions as well as adhere to building policies and event requirements. Must have knowledge of and ability to follow all safety procedures and guidelines. Must be able to lift objects up to 50 lbs and to stand, bend and stoop for long periods of time and climb stairs to inspect and handle problems. Candidate must have knowledge of basic mathematical skills.

Candidate must be willing to work in a fast paced, team environment, be willing to work a flexible schedule to include different shifts revolving around event schedule as needed, evenings, weekends and holidays hours if needed. Candidate must have ability to interact with fellow employees and general public in a professional manner.

Must pass a criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have working in the HVAC, Electrical or Plumbing fields?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Have you ever been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)

Suite Beverage Runners are responsible for loading/unloading, stocking and inventorying suite orders to include: water, soda, juices, beer, wine, liquor and specialty drinks. Prepares individual printed beverage orders, pulls product from inventory, packages and delivers to proper suite location. Cleaning and ending inventories are required to be completed at the end of every event.

Qualifications

Must be at least 18 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. Should be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 50 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. Your must be available to report for each shift 1-1.5 hours prior to the event time of each scheduled event (i.e. 6:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)

Suite Runners are responsible for prepping and assembling food, snack and condiment orders from printed production reports, delivering pre-ordered and event day food items to the proper Suite. Also responsible for removing and clearing all dishes, utensils and other items after the events have ended.

Qualifications

Must be at least 18 years old. Must be at least 21 years old to operate an optional dessert cart (includes serving alcohol). Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. 

Must be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 35 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Custodial/Housekeeping
PT Housekeeping - Florida Panthers (Sunrise, FL)

These roles are responsible for ensuring timely completion of the custodial operations specific to the BB&T Center Arena. Responsibilities include proper use and handling of cleaning products, chemicals, equipment as well as inventory control and quality assurance.

Detailed Description:

  • Ensures proper usage of supplies and equipment throughout the Arena.
  • Safely operates and maintains all types of cleaning machinery and equipment.
  • Ensures proper use of cleaning chemicals and agents. 
  • Conducts building inspections.
  • Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.
  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning.
  • Removes trash from premises.
  • Completes daily work orders as scheduled.
  • Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas. Maintains assigned equipment in good working condition.
  • As applicable, cleans restrooms, sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to manager.
  • Follows safety procedures and maintains a safe work environment.
  • Other duties as required.

Special Requirements:

  • Ability to lift 25 - 50 lbs.
  • Ability to work in an upright standing position for long periods of time (8-12 hours/day).
  • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)
  • Walk and climb stairs.
  • Reach with hands and arms.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to work extended/flexible hours and weekends based on project requirement.
  • Climb ladders and work at heights above ground level (maximum 3 ft).
  • Ability to interact effectively with management and peers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work overnight shift?
2. Are you available evening and weekends


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Facility Operations/Security: Grounds Crew/Turf Management
Ground Technician – Landscaping Crew Member - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:   Ground Technician – Landscaping Crew Member

DEPARTMENT:      Landscaping, Operations

REPORTS TO:        Landscaping Supervisor  

POSITION TYPE:    Full time

CATEGORY: Facility Operations/Grounds Crew/Turf Management       

 

JOB DESCRIPTION / REQUIREMENTS:

  • Daily maintenance to provide a safe and aesthetically pleasing landscape.
  • Mowing, weeding, trimming, edging, garden care, planting, mulching, leaf cleanup and irrigation maintenance/repair.
  • Must be able to handle physical, extensive work which includes: Inclement weather conditions, heavy lifting (30-80 pounds), extensive walking, shoveling, digging, operating machinery and a willingness to learn/follow directions and established procedures.
  • Must be able to work well with others as well as complete tasks on your own.
  • Must have reliable transportation to work


QUALIFICATIONS:

  • Minimum High School Diploma or equivalent.
  • Minimum 3 years’ experience with landscape care and maintenance.
    Must have knowledge of commercial grade equipment and be able to safely operate various lawn mowers, string trimmers, edger’s and chainsaws as well as other tools that would likely be used to complete the tasks needed.
  • Must have knowledge in irrigation systems and be able to perform maintenance repairs as well as troubleshoot potential problems.
  • Must be reliable and on time
  • Willing to work weekends

No phone calls please.


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Facility Operations/Security: Food/Beverage Management
Restaurant Manager - Honda Center (Anaheim, CA)

Restaurant Manager

Overview:        

The Clubs Restaurant Manager will support and oversee the day to day operations and general management of three unique full service club/restaurant operations within Honda Center.  This manager will work closely with the operations and culinary teams to ensure quality food and beverage selections are available on an event by event basis in conjunction with the anticipated guest demographic.  This manager is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely and that food quality and sanitation standards are maintained at all times. This position reports to the Manager of Club Operations.


Essential Duties/Responsibilities:  


•    Oversee and support the hiring, training, staffing and scheduling of all club team members
•    Drive the food and beverage menu development with regards to event based planning for all ticketed and private events during which each club locations will operate
•    Develop and provide mentorship to club/restaurant supervisors and team members on a daily basis
•    Engage with team members, as well as, club and venue guests to ensure exceptional hospitality is received at all times
•    Engage with all Honda Center teams on a regular basis to ensure proper marketing, planning and guest interaction/ follow-up at all times
•    Oversee and support the programing of all POS systems in support of the club/ restaurant operations
•    Partner with Senior Level Managers to ensure all financial goals are met and cash/ product controls are always in effect
•    Responsible for communicating all R&M needs for club/restaurant areas to appropriate parties within the F&B team and/ or arena
•    Responsible for ensuring food quality in presentation and production for all club/restaurant offerings, as well as, the remainder of the venue
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout each location of responsibility, as well as, throughout the arena 
•    Other responsibilities and tasks as deemed appropriate by Manager of Club Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: 


•    Bachelor’s degree in a related field or equivalent 
•    Minimum 3 years of experience working in a high volume Food & Beverage environment;  experience in a sports and entertainment venue preferred
•    Minimum 2 years managing/leading teams in a full service/ fine-dining and/or bar environment 
•    Experience writing/developing beverage/wine menus preferred 
•    Attention to detail
•    Willingness to support multiple F&B departments and special events
•    Excellent written and verbal communication skills
•    Experience handling cash and working with POS systems (QUEST, POSiTouch, SQUIRREL preferred)
•    Experience with on-line reservations system (Resku preferred)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Executive Sous Chef - Honda Center (Anaheim, CA)

The Executive Sous Chef will participate in the menu development & event planning for Honda Center.  This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, and that food quality and sanitation standards are maintained at all times. This position reports to the Executive Chef.

Examples of Essential Duties/Responsibilities:  
•    Participate in the menu development and event based planning for approx. $20M in food and beverage revenue throughout the venue
•    Responsible for ensuring food quality in presentation and production throughout the venue
•    Support the mentorship and development of all culinary managers, supervisors and team members on a daily basis
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Responsible for the safe service and security of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Participate and educate team members through Honda Center Genesis Kitchen (HCGK) program development and execution
•    Support the hiring, training, staffing and scheduling of all culinary team members
•    Partner with the F&B and Honda Center Senior Leadership to ensure a successful operation 
•    Other responsibilities and tasks as deemed appropriate by the Executive Chef and Senior Management Team at Honda Center


Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 


•    Bachelor’s degree in a related field or equivalent experience with a minimum of 10 years’ experience working in a Food & Beverage environment; restaurant and Suite experience preferred.
•    Extensive knowledge of culinary theory; exceptional application of skills and knowledge
•    Experience leading large culinary teams
•    Experience overseeing multiple locations with varied service types
•    Strong attention to detail
•    Excellent communication skills, both written and verbal 
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Working knowledge of time and attendance system (ABI preferred)
•    Working knowledge of inventory management software (QUEST preferred)
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Concessions Manager - Honda Center (Anaheim, CA)

Concession Manager

The Concession Manager is a full-time exempt position within the Food and Beverage Department of Honda Center.  This position will support the staffing of all concession team members, as well as, support the menu development & event planning for concession stands.  This position will also be responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Concessions Operations.  Honda Center offers a competitive salary and comprehensive benefits package, EOE.

Examples of Essential Duties/Responsibilities:  
•    Support the hiring, training, staffing and scheduling of all concession team members
•    Support the menu development and event based planning for approx. $8M in concessions revenue over all permanent and portable concession stands and bars throughout the venue
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Responsible for ensuring food quality in presentation and production throughout all concession location, as well as, the remainder of the venue
•    Oversee and support the mentorship and development of all concessions supervisors and team members on a daily basis
•    Other responsibilities and tasks as deemed appropriate by Manager of Concession Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 2 years’ experience working in a Food & Beverage environment, concessions experience preferred.
•    Experience in an organization that has opened/acquired a new venue
•    Experience leading teams
•    Attention to detail
•    Excellent written and verbal communication skills
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Knowledge of Quest (or another POS/ inventory system) preferred
•    Knowledge or experience with development of beverage programs preferred/ desired
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Manager of Catering - Honda Center (Anaheim, CA)

Manager of Catering 


As a key contributor, there is an inherent expectation to drive results for constant business growth and increased revenue streams. The Manager of Catering is responsible for selling catering services to new and existing clientele in order to meet revenue goals.  Partner with event contacts to develop premier food and beverage experiences.  Partner with the Catering Operations Manager to execute all catering functions throughout the venue. This position is responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Premium Operations and interacts with integral internal partners including the Director of Booking and Arena Event Managers.


Essential Duties/Responsibilities: 


•    Provide oversight and direction to Catering Operations Manager as it pertains to hiring, staffing, and event execution. 
•    Develop and expand network to build niche market awareness to position the Honda Center as a unique special events destination
•    Achieve budgeted revenue for Food & Beverage Catering Sales for the fiscal year.
•    Work with clients in all aspects during their planning stages, as well as onsite coordination for upcoming events, to include the preparation and distribution of all necessary paperwork.
o    Orchestrate and facilitate BEO meetings
•    Draft proposals, conduct tours of the facility in conjunction with F&B Operations Managers, create menus with Culinary Team and present banquet event orders to client contacts.
•    Create a database to keep in touch with past clients through phone calls, emails, letters and personal meetings.
o    Execute all follow-up touch points; thank you messages, etc…
•    Maintain a list of preferred vendors for flowers, music, audio/visual, lighting, etc.
•    Be the event host liaison throughout the planning process and ensure client comfort with event management team
•    Develop and distribute event notes to all Honda Center Departments for inclusion in Event Information Communication (Pink Sheet)
•    Ensure that all payment processing is completed in accordance with Honda Center payment terms and that all final payments reflect any and all services rendered on behalf of the client.  He/she is the liaison between the client and the billing department.
•    Capitalize on the unique experiences that could be created when hosting an event at Honda Center that tie the guest experience to our core business by leveraging building facilities.
•    Attend Trade Shows, trade association meetings for event planners as time allows and is appropriate/ approved 
•    Complete and provide daily/ event financial updates in accordance with F&B department
•    Have knowledge of and ensure food safety and sanitation standards
•    Organization and planning of events that serve a wide range of guests.
•    Engage with venue guests, as well as team members to ensure exceptional hospitality is received at all times.
•    Support the global F&B Operations/ team as needed
•    Other responsibilities and tasks as deemed appropriate by the Manager of Premium Operations and Senior Management Team at Honda Center.


Specific Qualifications/Abilities: 

•    Bachelor’s degree in a related field or equivalent experience 
•    Successful track record for 5+ years as a Catering Manager in a full service resort, hotel, or convention center securing and overseeing every type of catering event
•    Experience working in multi-use venues strongly preferred
•    Experience working with professional sports teams, major award shows and large scale conventions preferred
•    Robust understanding of Food & Beverage operations and relationship to large scale events (A/V, set ups, planning)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of Catering Software (Reserve preferred)
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Catering Operations Manager - Honda Center (Anaheim, CA)

Catering Operations Manager
The Catering Operations Manager is responsible for all catering team members, as well as, ensuring the operational execution of all catering functions throughout the venue.  This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.   This position reports to the Manager of Catering.
Examples of Essential Duties/Responsibilities:  
•    Hire, train, staff and schedule all catering team members
•    Ensure the execution of all catering functions throughout the venue
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Work closely with culinary team members and managers in all aspects of event planning, staffing, execution, etc…
•    Responsible for ensuring food quality in presentation and sanitation
•    Organization in planning and training for events for 2 to 1000 guests
•    Support the Manager of Catering in sales efforts and event development as needed
•    Support the global F&B Operations/ team as needed
•    Other responsibilities and tasks as deemed appropriate by Manager of Catering and Senior Management Team at Honda Center
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years’ experience working in a Food & Beverage environment preferred. 
•    Experience in a fast paced, high volume organization that has multiple locations/ multiple events happening simultaneously
•    Experience leading teams of various sizes
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Experience with Catering software strongly desired (Reserve preferred)
•    Experience working with scheduling systems (ABI preferred)
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Maintenance
HVAC Technician - Nashville Predators (Nashville, TN)

Job Title: HVAC Technician

Department: Operations

Job Reports To: Maintenance Manager

Status: Non-Exempt

 

Major Responsibilities/Activities:

·         Perform the installation, repair and preventive maintenance of various electrical or electronic equipment including HVAC and chiller motors, motor controls, transformers, controls and switchboards.

·         Diagnose, repair, maintain and install commercial HVAC system and their components.

·         Regularly inspect devices to ensure that they are working optimally.

·         Maintain proper tools, parts and safety equipment.

·         Troubleshoot problems with heating and air conditioning and ice plant.

·         Lead and train less experienced HVAC mechanics.

·         Assist in other projects as assigned by management.

·         Assist operations personnel as directed.

·         Manage HVAC computer control and operation system.

·         Participates in safety meetings and trainings as assigned.

·         Responds to emergency situations during or after hours for the purpose of resolving immediate concerns.

·         Comply with OSHA/TOSHA regulations.

·         Prepare and maintain accurate records.

·         Handle hazardous materials.

Minimum Requirements:

·         High school diploma.

·         Five years experience or two year degree in HVAC and Chiller filled.

·         2-3 years refrigeration plant experience.

·         Employee must have a valid Tennessee driver’s license, possess a suitable driving history and be insurable by Power’s insurance carrier.

·         Controls and pneumatic valve maintenance experience.

·         Electric motor control experience.

·         EPA and HVAC certifications from a recognized source in HVAC management.

·         Electrical experience and familiarity with general facility maintenance.

·         Sound knowledge of mechanical functions like welding, soldering, fabrication and brazing.

·         Sound knowledge about the tools and other equipment needed to install and repair HVAC systems including, but not limited to electric and gas welders, voltage meters, forklifts, scissorlifts, boom lifts and various hand and power tools.

·         Good analytical and diagnostic skills and attention to detail with the ability to read and interpret blueprints, plans and manuals.

·         Ability to read and write and understand complex directions.

·         Flexible with regard to work schedules. Hours may include nights, weekends and holidays.

·         Must observe and adhere to safety regulations.

·         Must be a self-directed worker, and set an example for performing quality and professional work.

·         Must have basic computer skills and ability to operate the HVAC controls programs with a personal computer.

·         Ability to be on call as assigned.

·         Ability to work as a team player.

 

Essential Physical Functions:

·         Occasional lifting (up to 50 pounds), carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.

·         Work in small crawl and/or confined spaces.

·         Work in different degrees of heights.

·         Operate welders, voltage meters, forklifts lifts and various hand and power tools.

·         Exposure to noise, fumes, chemicals and/or extreme weather conditions at times.

Equipment Used:

·         Electric and gas welders.

·         Voltage meters.

·         Forklifts, scissorlifts, boom lifts and other light duty machinery, as required.

·         Various hand and power tools.

 

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Maintenance
Electrician - Nashville Predators (Nashville, TN)

Job Title: Electrician

Department: Operations

Job Reports To: Maintenance Manager

Status: Non-Exempt

 

Major Responsibilities/Activities:

·         Performs the installation and repair of various electrical and electronic equipment including AC/DC motors motor controls, transformers, switchboards, and facility lighting and lamps.

·         Installs electrical system components (e.g. lighting, alarms, electrical panels, switches, circuits, scoreboards, timers, etc.) for the purpose of providing enhanced and/or upgraded electrical capabilities.

·         Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.

·         Connect wires to circuit breakers, transformers, or other components.

·         Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.

·         Advise management on whether continued operation of equipment could be hazardous.

·         Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.

·         Maintain current electrician’s license or identification card to meet governmental regulations.

·         Analyzes drawing, schematics, blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.

·         Perform business management duties such as maintaining records and files, preparing reports and ordering supplies and equipment.

·         Work from ladders, scaffolds, and roofs to install, maintain or repair electrical wiring, equipment, and fixtures.

·         Diagnoses causes of electrical problems or failures for the purpose of identifying equipment and/or systems repair.

·         Analyze information and evaluate results to choose the best solution and solve problems.

·         Transports a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at job site.

·         Assist operations personnel as directed.

·         Assist in other projects as assigned by management.

·         Responds to emergency situations during or after hours for the purpose of resolving immediate concerns.

Minimum Requirements:

·         High school diploma.

·         Five years of commercial/industrial electrical maintenance experience or two year degree in electrical field.

·         Limited Licensed Electrician License.

·         Journeyman Electrician license preferred.

·         Valid Tennessee driver’s license, possess a suitable driving history and be insurable by Power’s insurance carrier.

·         Electrical experience and familiarity with general facility maintenance.

·         Basic computer skills and the ability to operate facility lighting control system with personal computer.

·         Ability to read and write and understand complex directions.

·         Flexible with regard to work schedules; hours might include nights, weekends and holidays.

·         Able to be on call as assigned.

·         Ability to work as a team player.

·         Diagnostic skills.

·         Must pay close attention to safety regulations.

·         Must be able to read blueprints.

·         Individual must be flexible and willing to assist operations personnel as directed.

·         Individual must be a self-directed worker and set an example to performing quality and professional work.

Essential Physical Functions:

·         Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 lbs., carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.

·         Capable of performing heavy manual labor for extended period.

·         Ability to work long and/or irregular hours including nights, weekends and holidays.

·         Ability to climb portable and fixed ladders.

·         Required to work long hours on event days.

·         Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

·         Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

·         Ability to carry, move, bend, kneel and work with arms raised for prolonged periods of time.

·         Ability to climb over and into heavy equipment several times per day.

·         Able to work in different degrees of heights and occasional working at heights above 10 ft.

·         Able to work in crawl and/or confined spaces

·         Exposure to bright lights, extreme temperatures, loud noise, and dust.

Equipment Used:

·         Various hand and power tools as required.

·         Voltage meters.

·         Forklifts, scissor lifts, boom lifts and other light duty machinery as required.

 

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Maintenance
Operations Conversion Technician - Part Time - Nashville Predators (Nashville, TN)

Job Title: Part Time Operations Conversion Technician

Department: Operations

Job Reports To: Operations Supervisor

 

Major Responsibilities/Activities:

·         Participate in precise set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms and other event related equipment.

·         Maintain all equipment in excellent working order including preventative maintenance and repair of facility permanent and telescoping seating.

·         Perform pre/post event or conversion inspections and document with completed checklists to ensure the proper conditions and that all safety aspects are reviewed.

·         Perform cleaning and maintenance on operations department equipment, keep work areas and equipment organized and functional.

·         Works safely, quickly and efficiently to meet all deadlines.

·         Possess a team player mentality; must be able to adapt to changes and work in a multi-client environment.

·         Assist with supervising the work of temporary labor staff.

·         Comply with OSHA/TOSHA regulations.

·         Perform other duties as assigned.

Minimum Requirements:

·         High School graduate or equivalent.

·         Some experience in operation of light machinery.

·         Prior conversion or event experience preferred.

·         Ability to read and write and to follow written and oral instructions and complete standardized checklist forms.

·         Ability to work long and/or irregular hours including nights, weekends and holidays.

·         Required to work long hours on event days.

·         Ability to safely and efficiently operate hand and power tools.

Essential Physical Functions:

·         Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 100 pounds, capable of performing heavy manual labor for extended period.

·         Ability to climb portable and fixed ladders.

·         Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

·         Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

·         Ability to bend, kneel and work with arms raised for prolonged periods of time.

·         Ability to climb over and into heavy equipment several times per day.

·         Occasional working at heights above 10 ft.

·         Exposure to bright lights, extreme temperatures, loud noise, dust.

Equipment Used:

·         Various power and hand tools (including but not limited to sockets, wrenches, hammers, drills, impact wrench, allen wrenches, and screwdrivers).

·         Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, and man lifts.

 

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Security
Executive Protection Team Member - Oilers Entertainment Group (Edmonton, AB)

Eligibility List – Only applicants of interest will be contacted as positions become available

Vision: “To be the global leader in Sports and Entertainment”

Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”

About Oilers Entertainment Group:

Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.

Role Summary:

Reporting to the Management team of Rogers Place, the team member is to provide for the safety and personal security of assigned clients or client groups.

Core Responsibilities and Duties:

·         Conducts extensive, comprehensive, and ongoing situational risk analyses.

·         Puts multiple preventive and contingency plans in place as required.

·         Practices implementation of contingency plans in a variety of ambiguous and uncertain situations.

·         Has familiarity with public and client safety, self-defense techniques and the use of personal protective equipment. Understands crowd and individual dynamics and safety issues and can direct the appropriate, measured response to a public and client safety incidents and/or situations.

·         Applies knowledge of specific relevant acts, laws, statutes etc. in routine situations.

·         When required, looks up and confirms applicable legislation or policy, and then applies this knowledge. Identifies the various federal, provincial, and municipal laws and regulations that are relevant and determines which laws supersede.

·         Uses the intelligence process to manage the flow of information into and within the Executive Protection Program. Understands the importance and potential impact of information, and evaluates and reports information as appropriate.

·         Effectively shifts priorities and associated strategies to respond quickly to emerging opportunities and risks.

·         Identifies the key relationships among elements of a situation or a problem. Anticipates and acts upon present straightforward opportunities or problems.

·         Makes and implements decisions when faced with differing stakeholder perspectives and/or potentially missing information. Gets involved in situations that include some recognizable risk.

·         Monitors progress of a project against milestones or deadlines. Monitors data, discovers weaknesses or missing data and seeks out information to keep order.

·         Develop protective advance surveys, vulnerability assessments, suspicious activity reports, shift logs, pattern of life reports, medical treatment reports and other administrative requirements as directed.

·         Coordinate of protection schedules and team assignments.

·         Operate and maintain protective, and communications equipment.

·         Maintain all relevant professional and skills certifications and successful completion of all training requirements as directed.

·         Perform all other duties as assigned.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

·         Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.

·         Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

·         Work in environments and under conditions that require the use of protective gear and devices, and awareness of personal safety and safety of others.

·         On occasion, may be required to perform stressful and physical activity.

·         Exposure to sensitive and confidential information.

Education, Experience and Skills:

·         High School Diploma

·         Alberta Security Services and Investigators Act License (Executive Protection Individual License) or be a Peace Officer or Police Officer that has an ability to be licensed under the Alberta Security Services and Investigators Act.

·         Minimum of 2 years’ combined experience in security and law enforcement.

·         Experience in conducting executive protection, surveillance, counter surveillance, and operational planning, and reconnaissance training would be considered an asset.

·         Must possess a valid Alberta Driver’s License and show an aptitude for the application of advanced driving techniques.

·         Has extensive knowledge of policies, procedures and contingency plans, in relation to a range of potential minor and major incidents / events involving the operation of motor vehicles.

·         Must have a reliable means of communication (i.e., email, cell phone).

·         Must have a reliable means of transportation (public or private).

·         Must be willing to participate in the Company’s pre-employment screening process, including a Criminal Record Check.


Note: This position was originally posted on the Edmonton Oilers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Edmonton Oilers employment site.

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Facility Operations/Security: Security
Guest Services Security - Peabody Opera House (St. Louis, MO)

Summary:

Responsible for ensuring the safety and comfort for all the guests that enter the facility, while providing a positive guest experience.

  • Greet all guests as they enter assignment area or through entrance.
  • Assist Guest Service Hosts with taking tickets when needed.
  • Practice good verbal communication and attempts to diffuse situations without force.
  • If necessary, ejects guest(s) with minimum force and disruption to the event and other guests.
  • Practice good radio etiquette.
  • Perform visual, pat down and metal detecting searches at entrances.
  • Maintain a valid St. Louis City or St. Louis County Security license at all times.
  • Responsible for enforcing guest pass out procedures and monitoring outside smoking areas.
  • Provide wheelchair escorts as needed.
  • Perform access control by permitting only authorized person to enter an assigned area.     
  • Provide guests with accurate building and event information.  
  • Resolve basic seating issues like… relocations, duplicate tickets and ADA Seating.
  • Assist with the event set including moving tables, stanchions, metal detectors and signs.
  • Attend pre-event briefing.
  • Maintain Peabody Opera House Conduct and Appearance Standards.
  • Complete incident and ejection reports as required.
  • Visually monitor guests for prohibited items and respond accordingly with guest options.
  • Receive and resolve guest concerns, notify Supervisors or Management as needed.
  • Seat guests as needed and requested.
  • Ensure that guests are in their ticketed area, keep all aisles, portals and walkways clear.
  • Respond accordingly to guest illness, guest injury or emergency procedures.
  • Monitor area for policy compliance, safety concerns, and guest behaivor.
  • Take proactive steps to anticipate guest needs and prevent issues from escalating.  
  • Responsible for familiarizing themselves with all departments, building and guest polices.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Maintain a safe and clean work environment.
  • Perform all other duties as assigned.
  •  Must be able to lift 50lbs.

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Facility Operations/Security: Event Guest Relations
Event Operations Manager - Ushers - TD Garden (Boston, MA)

Position Summary:

  • Direct, schedule and manage all personnel and planning related to front of house functions including guest relations supervisors, guest relations ushers and ticket takers for all events at TD Garden to ensure client satisfaction and the maximization of guest experience. 
  • Responsible for hiring and training all front of house Usher staff. 
  • Oversee operational process of Usher population, including staffing, scheduling, training, communication, performance tracking/reviews and progressive discipline management. 
  • Prepare, review, and manage guest relations budget to ensure organizational compliance and the maximization of operational efficiencies.
  • Direct and oversee the workflow and processes for the Guest Relations area to ensure a concerted focus on organizational goals and objectives to maximize customer experience.
  • Collaborate with all Delaware North departments and outside clients to ensure the prompt and efficient delivery of Delaware North operational support for all TD Garden events.
  • Manage and coordinate all guest services related to event planning and staffing.
  • Ensure a professional presentation for a wide variety of events, including the Boston Bruins and Boston Celtics, at the TD Garden to maximize guest experiences. Maintain and optimize on-going relationships with a wide variety of clients.
  • Direct and oversee meetings prior to all performances to apprise staff of all pertinent show-related information, discuss current and past problems and issues, and reinforce arena policy and Guestpath standards.
  • Assist in the resolution and guidance of all ticketing, seating, and customer service issues.
  • Maintain proper image and generate positive public relations. 
  • Process accident and injury reports that involve guests and/or staff. 
  • Ensure compliance and administration of current union labor management contract. 
  • Maintain professional working relationship with labor union and address issues and/or concerns with Human Resources.

Qualifications:

  • Bachelor's degree in Business, Sports Management, Venue Management preferred.
  • 3-5 years’ experience in event management, logistics and coordination.
  • Major public assembly and/or arena experience highly preferred.
  • NBA and/or NHL arena experience a plus.  ABI experience a plus.
  • Management experience required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years’ experience in event management, logistics and coordination? Yes/No
2. Do you have any arena experience? Yes/No


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Facility Operations/Security: Event Guest Relations
Director of Guest Experience - TD Garden (Boston, MA)

Position Overview:

Direct and manage the overall strategy and execution of TD Garden guest and fan experience, customer service and GuestPath for all of Boston Holdings (MA Sportservice, Boston Bruins and TD Garden).  Act as the voice of the guest in all strategic initiatives, event planning, contingency planning, and all aspects of the business operation.  Approach all endeavors with the effects to guests in mind and set the standards for guest communication across all departments. Develop, manage and champion brand awareness and guest experience strategy for continuous guest satisfaction and improvement. Partner with all department leaders to provide support and leadership to drive GuestPath programs, execute property specific training and reinforcement tools to drive business objectives and continuous improvement in customer and guest service.

Additional Responsibilities:

  • Maximize optimal guest experiences for clients and guests by utilizing in-depth knowledge of company products and programs, as well as team members, to maximize guest experiences and remedy guest service issues resulting in industry leading service and service excellence.
  • Lead and develop Guest Experience Manager and staff to build and foster a high performing, results driven Guest Experience team.  
  • Liaise with all departments to implement cultural aspects and standards of guest and fan experience, specifically committing to a vision of thrilling fans and providing the ultimate guest experience. 
  • Act as the voice of the guest in all strategic initiatives, event planning, contingency planning, and all aspects of the business operation.  Approach all endeavors with the effects to guests in mind and set the standards for guest communication across all departments. 
  • Measure Guest Service performance by use of surveys and other relative data means on an ongoing basis and makes strategic decisions based on performance standards and goals to achieve industry leading guest and fan experiences at TD Garden.
  • Oversee cross-functional Guest Experience committee to strategize, concieve ideas, create initiatives, solve issues, and sustain a consistent service culture across all departments.
  • Direct and oversee all GuestPath programs for DN Boston, Boston Bruins and Sportservice (MA) divisions. Ensure GuestPath Process is connected to the overall DN GuestPath project plan, performance goals and bonus criteria.
  • Develop training and reinforcement tools to drive business objectives for continuous improvement. 
  • Document the GuestPath process for each subsidiary.  Provide coaching and advice to management during various stages of implementation. Implements overall communication processes and strategy for GuestPath including newsletter, best practices, pathfinders, standards, training material and other forms of communication.
  • Conduct trainer certification and master trainer certification for various GuestPath training courses.  Oversee GuestPath Facilitators.  Manages GuestPath Service measurement and audit with external partners for proper execution and leads QAA Review and follow up action plans.
  • Maintains positive public relations with inter-departmental and outside contacts. Develop and collaborate with HR on process to review and recognize associates who demonstrate exceptional Guestpath and Guest service.
  • Direct, manage and provide support to Guest Relations, Concierge and Ambassador teams, ensuring strong leadership, exemplary service, mentorship and guidance. 
  • Demonstrate leadership in communicating business goals, guest services and GuestPath programs and processes. Coach, mentor and provide guidance to team on customer service and performance issues.
  • Direct and manage guest and client relations crisis management to ensure the optimal and timely resolutions to all guests and clients related to non-routine guest services situations and assist all DN Boston team members in troubleshooting and resolving service issues that require special handling.
  • Provide timely and concise feedback to senior management team and appropriate departments regarding service failures and client/guest concerns to ensure timely feedback and resolution of all client/guest services issues.
  • Create, implement and maintain complaint resolution process to ensure consistent, efficient and timely responses to customer issues, requests and complaints across all departments. 
  • Track and analyze complaints and issues to understand trends and root causes and implement plan for resolution. 
  • Partner with senior leader to lead event post-mortem meetings for major events, specifically events with larger issues. Work to develop standard operating procedures for issue avoidance/resolution.
  • Develop and manage the departmental operating budget, capital projects and event/guest service related financials.  
  • Develop working relationships with both internal and external clients to ensure ongoing communication within operations, customer service, client relations and GuestPath affiliates. 
  • Serves as a committed and responsible member of the leadership team, driving results and continuous improvement in all facets of customer service and guest experience.  

Qualifications:

  • Bachelors degree or equivalent with 7-10 years event management and/or customer service experience at a senior level, preferably in the sports and entertainment capacity. Business Administration or Communications degree preferred, MBA a plus.
  • Demonstrated ability to get results through others, ability to think ahead, the ability to organize and manage multiple priorities, customer service systems development and deployment, problem analysis and problem resolution at a functional level, employee training and development, strong customer orientation, excellent interpersonal and communication skills, commitment to company core values, computer proficiency, and strong negotiation skills.
  • Demonstrated success as a strong leader who can seamlessly lead, build and effectively motivate multiple teams.
  • Previous training & development experience across multiple leadership levels and departments.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at 7-10 years event management or customer service experience? Yes/No
2. Do you have experience in the sports and entertainment capacity? Yes/No


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Facility Operations/Security: Event Guest Relations
Event Staff - The Florida Panthers (Sunrise, Fl)

We are looking for hard working, customer service oriented individuals with a pride and passion for Sports + Entertainment.  Employees will be responsible for a wide range of duties assigned on a week by week basis from events/game operations.  The staff will be exposed to a variety of aspects related to Sport Management and will provide those looking to enter a career in sports or event management valuable experience for career growth.

Job Titles:

  • Event Staff

  • Ticket Takers

  • Ushers

  • Security

Minimum Requirements:

  • High School Diploma/GED and an interest to work in events and/or sport management

  • Must be 18 years of age or older

  • Must pass criminal background check

Requirements:

  • These are part-time non-benefit earning positions.  Hours include days, nights, weekends and possibly holidays with approximately 10-25 hours per week

  • Ability to stand for long periods of time, bend and other duties associated with different sport and entertainment events is desired

  • Customer Service skills strongly desired


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