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Current available jobs in Facility Operations/Security:


» Parking Attendant - Key Bank Center Buffalo NY - Buffalo Sabres (Buffalo, NY)
» Guest Services Elevator Attendant - Columbus Blue Jackets Arena Management (Columbus, OH)
» Guest Services Ticket Taker - Columbus Blue Jackets Arena Management (Columbus, OH)
» Guest Services Representative - Columbus Blue Jackets Arena Management (Columbus, OH)
» Guest Services Concierge - Columbus Blue Jackets Arena Management (Columbus, OH)
» Housekeeping Assistant (Part Time) - Columbus Blue Jackets Arena Management (Columbus, OH)
» Security Guard - Columbus Blue Jackets Arena Management (Columbus, OH)
» Staff Duty Officer - Florida Panthers Hockey Club (Coral Springs, FL)
» Part Time Cleaners/Housekeeping - HARBORCENTER (Buffalo, NY)
» Event Security - KeyBank Center (Buffalo, NY)
» Security Guard - KeyBank Center (Buffalo, NY)
» Security Officers (Full-Time) - Minnesota Wild (St. Paul, MN)
» Coordinator, Suite Service and Premium Operations - Minnesota Wild/Xcel Energy Center (St. Paul, MN)
» Electrician - Nashville Predators (Nashville, TN)
» Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)
» Public Safety Officer – Third Shift – Part Time - Nashville Predators/Bridgestone Arena (Nashville, TN)
» Guest Services Security - Peabody Opera House (St. Louis, MO)
» Guest Services Host - Peabody Opera House (St. Louis, MO)
» Building Operations Manager - Plano Dr Pepper StarCenter (Plano, TX)


Facility Operations/Security: Maintenance
Parking Attendant - Key Bank Center Buffalo NY - Buffalo Sabres (Buffalo, NY)

Description

Summary of Position

To ensure the safety of our guests, contractors and employees while they are entering and exiting the parking ramp and parking lots, all while maintaining a high level of customer service.  Ensure the safety of vehicles while in ramp and lots.  Monitoring and controlling the movements of patrons, visitors, and contractors using various methods service is also a main component of the job.

Core Responsibilities

·         Provide a high level of service to patrons before, during, and after events. Our goal is to have 100% positive interaction with patrons; 

·         Monitor the access and egress of patrons in the parking ramp and surface parking lot;

·         Conduct routine surveillance rounds around the parking lots including the immediate perimeter;

·         Perform other related duties or tasks as assigned or as become evident;

·         Remain calm and professional in all situations;

·         Monitor assigned areas within the parking lots to ensure guest safety and compliance with building policy;

·         Remove trash, debris, and refuse.   Take trash materials to the proper location and dispose of it properly;

·         Greet, monitor and control the movements of patrons, visitors, employees and contractors;

·         Report pertinent safety, maintenance and personnel information to supervisor;

·         Maintain a professional attitude and appearance at all times;

·         Create documentation for all pertinent events and maintain daily log sheets;

·         Must be able to handle money, and create change in a fast paced environment;

Requirements of the Position:

·         High School Diploma or Equivalent;

·         Must be able to obtain New York State certification and be of good character;

·         Previous parking lot, cash handling and/or security experience is preferred;

·         Must be able to stand, sit, walk for extended and varying periods of time;

·         Must be able to walk stairs;

·         Must be able to lift up to 50 lbs.;

·         Must be willing and able to work in all weather conditions;

·         Must be willing and able to respond to emergent situations;

·         Must be able to work irregular hours including weekends, overnight shifts, holidays and unscheduled and forced overtime shifts;

·         Must be able to work effectively with limited supervision at times.

Competencies:

·         Communicate effectively;

·         Treat guests in a kind and courteous manner;

·         Respond to request for service and assistance;

·         Follow policies, procedures, and instructions;

·         Use time efficiently;

·         Observe safety and security procedures.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Usher/Ticket Taker
Guest Services Elevator Attendant - Columbus Blue Jackets Arena Management (Columbus, OH)

Summary

Assist guests at Nationwide Arena during sporting and entertainment events, conferences and other events, while maintaining high quality customer service standards including, but not limited to, greeting and directing guests to their seats.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Check tickets to validate seating concourse; direct guests to their appropriate section.

Greet guests upon their arrival and say farewell as they depart.

Assist patrons with locating specific areas in the arena which include, but are not limited to, restrooms, first-aid stations, concessions and merchandise areas.

Monitor guests throughout events at Nationwide Arena. Contact a supervisor and/or security for assistance if at any time a guest is observed acting inappropriately, suspiciously or using inappropriate language.

Report to supervisor, and document in incident reports (if applicable), all incidents including but not limited to injuries or other health-related issues, lost or damaged property and alcohol-related incidents. 

Be attentive to guests’ needs.

Assist with emergency procedures including evacuations.

Report maintenance needs to supervisor.

Attend pre-event briefings to obtain the event-specific details.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, walk, see and communicate. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to vibration and pyrotechnics. The noise level in the work environment is usually loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Ticket Taker - Columbus Blue Jackets Arena Management (Columbus, OH)

Summary

Assist guests at Nationwide Arena during sporting and entertainment events, conferences and other events, while maintaining high quality customer service standards including but not limited to greeting and ticket taking.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Check tickets to validate seating section; assist guests in finding their appropriate seats.

Assist patrons with locating specific areas in the arena which include, but are not limited to, restrooms, first-aid stations, elevators, concessions and merchandise areas.

Greet guests upon their arrival to the arena and say farewell as they depart.

Examine tickets for authenticity, then scan or collect tickets from patrons for entry. Be comfortable with operating equipment devices for scanning and validating event tickets.

Aid individuals with special needs or disabilities, such as helping those in wheelchairs. When necessary, provide wheelchair escort.

Assist with entrance line flow for all events.

Monitor guests throughout events at Nationwide Arena. Contact a supervisor and/or security for assistance if at any time a guest is observed acting inappropriately, suspiciously or using inappropriate language.

Report to supervisor, and document any incident reports as necessary, all incidents including but not limited to injuries or other health-related issues, lost or damaged property and alcohol-related incidents. 

Assist with emergency procedures including evacuations.

Listen to and help resolve guests’ issues or concerns during an event.

Report maintenance and housekeeping needs to supervisor.

Distribute event programs or marketing materials to guests upon ingress or egress.

Attend pre-event briefings to obtain the event-specific details.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, see and communicate. The employee is frequently required to walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to vibration, pyrotechnics and concussion. The noise level in the work environment is usually loud.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Representative - Columbus Blue Jackets Arena Management (Columbus, OH)

Summary

Assist guests at Nationwide Arena during sporting and entertainment events, conferences and other events, while maintaining high quality customer service standards including but not limited to greeting and ushering.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Check tickets to validate seating section; assist guests in finding their appropriate seats.

Assist with access control, ensuring all guests are in their proper locations when seated.

Retain an extensive knowledge of Nationwide Arena layout, seating sections, key venue attractions. Assist patrons with locating specific areas in the arena which include but are not limited to restrooms, first-aid stations, elevators, concessions and merchandise areas.

Aid individuals with special needs or disabilities, such as helping those in wheelchairs.

Enforce Fan Code of Conduct. Provide assistance to all guests through extensive knowledge of policies and procedures.

Alert Event Command and supervisor, using the usher pager system, about health or security issues as they arise.

Assist with restroom line flow throughout duration of events.

Monitor guests throughout events at Nationwide Arena. Contact a supervisor and/or security for assistance if at any time a guest is observed acting inappropriately, suspiciously or using inappropriate language.

Report to supervisor, and document in incident reports (if applicable), all incidents including but not limited to injuries or other health-related issues, lost or damaged property and alcohol-related incidents. 

Assist with emergency procedures including evacuations.

Listen to and help resolve guests’ issues or concerns during an event.

Assist patrons with searching for lost articles before, during and after events.

Report maintenance and housekeeping needs to supervisor.

Attend pre-event briefings to obtain the event-specific details.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, see and communicate. The employee is frequently required to walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to vibration, pyrotechnics and concussion. The noise level in the work environment is usually loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


Apply for this position      |      Go back job listings


Facility Operations/Security: Usher/Ticket Taker
Guest Services Concierge - Columbus Blue Jackets Arena Management (Columbus, OH)

Summary

Assist guests in premium areas at Nationwide Arena during sporting and entertainment events, conferences and other events, while maintaining high quality customer service standards including but not limited to greeting guests, answering questions, and providing directions.

 Essential Duties and Responsibilities include the following. Other duties may be assigned.

Check tickets to validate suite level access; assist guests in finding their appropriate suite.

Examine suites for presentation, including but not limited to bathroom(s), tables, chairs, stairways, and televisions.

Remain visible and accessible to guests throughout events; be attentive and approachable.

Serve as a liaison between guests and wait staff; easily communicate needs of guest(s) with servers

Assist patrons with locating specific areas in the arena which include but are not limited to restrooms, first-aid stations, elevators, concessions and merchandise areas.

Document incident reports (if applicable) and report incidents to supervisor. Incidents may include injuries or other health-related issues, lost or damaged property and alcohol-related incidents.  

Monitor guests throughout events at Nationwide Arena. Contact a supervisor and/or security for assistance if at any time a guest is observed acting inappropriately, suspiciously or using inappropriate language.

Assist with emergency procedures including evacuations.

Listen to and help resolve guests’ issues or concerns during an event.

Aide individuals with special needs or disabilities, such as helping those in wheelchairs.

Assist patrons with searching for lost articles before, during and after events.

Report maintenance and housekeeping needs to supervisor.

Attend pre-event briefings to obtain the event-specific details.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); preferred one or more months experience with customer service; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, see and communicate. The employee is frequently required to walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

While performing the duties of this Job, the employee is occasionally exposed to vibration, pyrotechnics and concussion. The noise level in the work environment is usually loud.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


Apply for this position      |      Go back job listings


Facility Operations/Security: Custodial/Housekeeping
Housekeeping Assistant (Part Time) - Columbus Blue Jackets Arena Management (Columbus, OH)

Summary

Perform routine custodial work, minor maintenance, and repair work in the cleaning and upkeep of Nationwide Arena.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for the condition and cleanliness of spaces as assigned, which includes specialty locker rooms, restrooms, meeting rooms, and office space.

Disinfect rooms includes sweeping, mopping, dusting, trash removal, vacuuming, stocking glass cleaning, spot cleaning, carpet cleaning, wall washing and floor refinishing.

Performs bowl cleaning work which may include policing of liquids, sweeping of trash, and mopping of all seating areas.

Operate specialty equipment such as scrubbers, floor cleaners, vacuums, carpet cleaning machines, KaiVac restroom cleaning machines, etc.

Assists in oversight of contractor event and post clean work. Inspects work and redirects workers as needed.

Performs recovery-cleaning tasks as scheduled. 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience

High school diploma or general education degree (GED) required.

Experience in custodial techniques and practices in office settings or Arena settings is preferred.  

Physical Demands

 While performing the duties of this Job, the employee is regularly required to stand, see and communicate. The employee is frequently required to walk, stand, stoop, bend and climb stairs. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 100 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


Apply for this position      |      Go back job listings


Facility Operations/Security: Security
Security Guard - Columbus Blue Jackets Arena Management (Columbus, OH)

HIRING BOTH PART-TIME AND FULL-TIME ROLES; PLEASE INDICATE WHICH YOU PREFER. 

Job Title: Security Guard

Department: Security

Supervisor: Security Manager

Summary

To ensure the safety and enjoyment or our guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications. Monitoring and controlling the movements of patrons, visitors and contractors along with monitoring exterior activity including pedestrians and vehicle traffic.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Monitor assigned areas within the assigned properties to ensure guest safety and compliance with building policy.

Greet, monitor and control the movements of patrons, visitors, employees and contractors.

Conduct varying levels of screening of guests, employees and visitors as directed.

Monitor all electronic systems (fire board, alarm panel, cameras, access system).

Create documentation for all pertinent events and maintain daily log sheets.

Report pertinent information to supervisor.

Conduct routine surveillance rounds in and around the assigned properties including the outside perimeter.

Manage Lost & Found property, accurately documenting and assisting in its return to rightful owner.

Acceptance and delivery of packages throughout the building.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or GED required; Minimum of 5 years of related experience and/or training in safety and security or equivalent law enforcement experience; experience with Simplex Fire Alarm Systems, Metaysis Controls, CCTV and ID access control experience required; or equivalent combination of education and experience.

Valid driver’s license also required. 

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office, CCTV systems, and general knowledge of computer applications related to Fire Alarm System, lighting control and access control.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?
4. Are you looking for Part-Time or Full-Time?


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Facility Operations/Security: Facility/Venue Management
Staff Duty Officer - Florida Panthers Hockey Club (Coral Springs, FL)

Job title:         Staff Duty Officer

Reports to:     General Manager

POSITION SUMMARY:

The Florida Panthers IceDen seeks a reliable, motivated, and responsible candidate to become part of our Panthers IceDen staff. The primary objective of this position is to watch the building and represent management during the evening hours. The staff duty officer will observe operations, staffing, and nightly activities to ensure smooth operation of the facility.

Responsibilities

  • Perform building walk through and document any damages or issues that need to be reported.

  • Ensure staff are working efficiently, in proper uniform, and are adhering to the standards of excellence outlined in each department’s policies and procedures.

  • Monitor locker rooms to ensure locker room policies and procedures are adhered to.

  • Monitor on ice activities to ensure all participants have registered and paid.

  • Maintain a professional and high quality service oriented environment at all times.

  • Properly address complaints, disturbances, special requests and any other issues from customers that may arise.

  • Cash out each cashier at the end of their shifts, confirm their deposits/drawer count, and properly report any overages or shortages.

  • Handle cash up to $2000. Count at beginning and end of shift and give change to employees as needed.

  • Process refunds as needed.

  • Administer first aid and properly fill out incident reports as needed.

  • Other duties as assigned

Qualifications

  • Bachelor’s Degree

  • First aid certified preferred

  • Strong leadership and communication skills

  • Attention to detail

Position Requirements/Specifications

  • Must be able to work weekends, nights, and holidays

  • This is a part- time position.


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Facility Operations/Security: Custodial/Housekeeping
Part Time Cleaners/Housekeeping - HARBORCENTER (Buffalo, NY)

These roles are responsible for ensuring timely completion of the custodial operations specific to the The Rinks at HARBORCENTER. Responsibilities include proper use and handling of cleaning products, chemicals, equipment as well as inventory control and quality assurance.

Detailed Description:

  • Ensures proper usage of supplies and equipment throughout the Arena.

  • Safely operates and maintains all types of cleaning machinery and equipment.

  • Ensures proper use of cleaning chemicals and agents. 

  • Conducts building inspections.

  • Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.

  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning.

  • Removes trash from premises.

  • Completes daily work orders as scheduled.

  • Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas. Maintains assigned equipment in good working condition.

  • As applicable, cleans restrooms, sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to manager.

  • Follows safety procedures and maintains a safe work environment.

  • Other duties as required.

    Special Requirements:

  • Ability to lift up to 50 lbs.

  • Ability to work in an upright standing position for long periods of time

  • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)

  • Walk and climb stairs.

  • Reach with hands and arms.

  • Ability to quickly and easily navigate the property/building as required to meet the job functions.

  • Ability to work extended/flexible hours and weekends based on project requirement.

  • Climb ladders and work at heights above ground level (maximum 3 ft).

  • Ability to interact effectively with management and peers

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • This is an OVERNIGHT SHIFT.   Hours are 11 pm - 7 am


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Security
Event Security - KeyBank Center (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Security
Security Guard - KeyBank Center (Buffalo, NY)

Summary

To ensure the safety and enjoyment or our guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications. Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Responsibilities

1.     Monitor assigned areas within the assigned properties to ensure guest safety and compliance with building policy.

2.     Greet, monitor and control the movements of patrons, visitors, employees and contractors.

3.     Conduct varying levels of screening of guests, employees and visitors as directed.

4.     Monitor all electronic systems (fire board, alarm panel, cameras, access system).

5.     Create documentation for all pertinent events and maintain daily log sheets.

6.     Remain calm and professional in all situations.

7.     Report pertinent information to supervisor.

8.     Conduct routine surveillance rounds in and around the assigned properties including the outside perimeter.

Education/Training

High School Diploma or Equivalent. Must be able to obtain New York State security guard certification and be of good character.

Experience

Previous law enforcement or security experience is preferred.

Physical Requirements

Must be able to stand, sit, walk for extended and varying periods of time; Must be able to walk stairs; Must be able to lift up to 50 lbs.; Must be willing and able to respond to emergent situations; Must be able to work irregular hours that include the following: 

We have two openings. 

Schedule One:  Saturday, Sunday & Monday 12:00 am to 8:00 am, Tuesday 12:00 am - 4pm (double).  This is a four day work week. Days off would be Wednesday, Thursday and Friday

Schedule Two:  Wednesday, Thursday, & Friday 12:00 am - 8:00 am, Saturday & Sunday 4:00 pm to 12:00 am.  Days off would be Monday and Tuesday.

Both schedules would include holidays and unscheduled and forced overtime shifts; Must be able to work effectively with limited supervision at times.

Western New York Arena, LLC retains the right to change this job description at any time.

“WESTERN NEW YORK ARENA, LLC IS AN EQUAL OPPORTUNITY EMPLOYER”


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Security
Security Officers (Full-Time) - Minnesota Wild (St. Paul, MN)

We are currently accepting applications for a full-time Security Officers. We have multiple shifts available. Our team is committed to providing a safe and secure campus to our employees and guests. We work hockey games, concerts, conventions, large and small events and also present during the week’s business hours. We are staffed 24/7.  

Who are we looking for? Working on a close team, you will be part of a group that is dedicated, supportive and knowledgeable.  You will have sound judgement, the ability to stay calm under pressure and have excellent interpersonal skills.

As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.

Position Summary/Description: The purpose of this position is to observe and report any conditions which may negatively affect the safety and/or security of the Xcel Energy Center, 317 On Rice Park and the RiverCentre Complex.

Responsibilities/Essential Functions

  • Observe conditions or incidents and report incidents/conditions to the appropriate management staff and/or St. Paul Police/Fire Departments
  • Walk the campus to perform timely and accurate security/safety patrols including stairwells
  • Respond to requests for assistance from MSE staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
  • Attentively monitor and operate security camera systems and digital recording devices
  • Gather and report any information about unusual events that occur on our campus
  • When requested, provide escorts of persons to and from locations within the campus facilities
  • Freight management – monitor and track deliveries, lift, push, and pull freight to move and deliver it when needed
  • Will work different days and shifts depending on need
  • Other event-related duties as assigned

Position Requirements

Formal Education & Certification

  • 6 to 12 months experience in security-related field, preferably experience in uniformed contract security company, military experience or law enforcement.
  • High school diploma or equivalent experience
  • First aid certification preferred

Knowledge & Experience

  • Strong interpersonal/customer service skills
  • Ability to communicate effectively with clients and other department personnel and management
  • Previous experience with Closed Circuit Television (CCTV) or Access Controls systems helpful

Work Conditions

  • Must be able to pass a background check
  • Lifting requirements – must be able to lift a minimum of 20 pounds and occasionally up to 50 pounds
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc

Available Shifts:

  • Tuesday - Saturday 3 p.m. - 11:30 p.m.  
  • Sunday - Thursday 3-11:30 p.m.
  • Sunday - Thursday 7 a.m. - 3:30 p.m.
  • Hourly rate is $13.00 + increase after successful 6 month review

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Facility Operations/Security: Event Guest Relations
Coordinator, Suite Service and Premium Operations - Minnesota Wild/Xcel Energy Center (St. Paul, MN)

The Suite Service and Premium Operations team is dedicated to providing an exceptional and memorable premium seating experience in the Xcel Energy Center.

Who are we looking for?  The ideal candidate will have event management experience or progressive customer service in hospitality, sports or the entertainment field. Working a variety of events, including concerts, hockey and private events, you will flourish in a fun, fast-paced and dynamic environment that puts our guest’s experience first.  You will thrive in delivering superior customer excellence and have the drive to go the extra mile for our suiteholders.  Lastly, you will be reliable, flexible and passionate with a willingness to work collaboratively within a team environment.

Position Summary/Description:

The Coordinator of Suite Service and Premium Operations will assist with the management of existing client relationships and associated administrative objectives within the department. The Coordinator is the main point of contact for the day-to-day operations and assumes a pivotal role in each and every logistical operation relating to the guest's experience and satisfaction.  This position is responsible for sales and service efforts related to suite and premium seating, with a focus on maximizing customer retention and revenue, by developing suiteholder programs and events that enhance the overall client experience.

POSITION RESPONSIBILITIES

Office Operations – 60%

  • Oversee single game/event suite rental matrix, contract creation, processing of tickets and parking passes, invoices and receipts
  • Responsible for handling inquiries to the Premium Operations Department phone line and suite service and loge email inbox. Will uphold department expectations and provide professional and courteous responses within 24 hours.
  • Process all ticket, parking and guest pass requests for annual suiteholders and loge members
  • Communicate shared suite schedules for all events
  • Ensure department expectations of single suite rental deliverable timelines are met
  • Manage single game/event suite catering reports ensuring accuracy
  • Assist with maintaining suiteholder website
  • Schedule all contract based benefits
  • Maintain contract signer and suite administrator database
  • Assist with delivery and creating of event announcements
  • Oversee invoicing process of unpaid additional annual suite tickets, ensuring payment is received and processed in a timely manner
  • Attend weekly Suite Sales Team meeting
  • Attend Game Operations and Event Operations meetings as needed
  • Create event day materials for part-time staff
  • Additional tasks as assigned

Suite & Premium Arena Operations – 40%

  • Serve as Suite Level and Premium Operations Manager on Duty and execute all MOD responsibilities at events within Xcel Energy Center as assigned by Senior Manager or Director
  • Assist with ticketing, hassle-free ticketing, printing invoices and mailings to ensure deadlines are met
  • Assist in implementing exclusive suiteholder events
  • Act as Premium Representative in the Box Office when needed
  • Build and develop relationships with premium clients
  • Implementation of the defined service plan
  • Responsible for communication and follow up with Operations and other departments regarding maintenance and other relevant needs
  • Partner with Sales Team to deliver exceptional service for single rentals
  • Create event day signage for Premium areas
  • Coordinate with the department to ensure fulfillment of all last minute special requests
  • Responsible for suite concierge desk management (supplies, iPads, radios, printers, scanners, etc.)

 

POSITION REQUIREMENTS

Formal Education & Certification

  • 4 year college degree in hospitality, events management or related field, or equivalent experience

Knowledge & Experience

  • 1-3 years of experience in a customer service role, focused on guest needs in arena/event settings.
  • Must be proficient with Microsoft Office
  • Experience with Archtics is preferred

Personal Attributes

  • Ability to work in a team environment with a focus on creating exceptional fan and guest experiences.
  • Excellent customer service and communication
  • Ability to multi-task, especially under pressure
  • Creative and comfortable with problem solving s
  • Able to work in a changing, fast paced environment
  • Strong organization and event implementation skills.
  • Proven job reliability and dedication
  • Strong attention to details and ability to prioritize
  • Excellent verbal and written communication skills
  • Committed to ensuring superior guest service and supporting the team
  • Excellent interpersonal skills, with an ability to interact effectively and in a professional and mature manner
  • Positive, friendly, outgoing, winning attitude.
  • Ability to work though situations that may not have a perfect solution.

Work Conditions

  • Must be able to work extended flexible weekday hours as well as weekends and holidays.
  • Ability to lift 50 pounds and be on your feet for extended periods (8+ hours)
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
  • Must be willing and able to work in the following conditions: busy, with frequent interruptions.
  • Ability to perform the following actions continuously: sitting, using hands dexterously, talking, hearing.

 

 


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Facility Operations/Security: Maintenance
Electrician - Nashville Predators (Nashville, TN)

Job Title: Electrician

Department: Operations

Job Reports To: Director, Engineering Operations

Status: Non-Exempt

 

Major Responsibilities/Activities:

  • Performs the installation and repair of various electrical and electronic equipment including AC/DC motors motor controls, transformers, switchboards, and facility lighting and lamps.

  • Installs electrical system components (e.g. lighting, alarms, electrical panels, switches, circuits, scoreboards, timers, etc.) for the purpose of providing enhanced and/or upgraded electrical capabilities.

  • Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.

  • Connect wires to circuit breakers, transformers, or other components.

  • Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.

  • Advise management on whether continued operation of equipment could be hazardous.

  • Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.

  • Maintain current electrician’s license or identification card to meet governmental regulations.

  • Analyzes drawing, schematics, blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.

  • Perform business management duties such as maintaining records and files, preparing reports and ordering supplies and equipment.

  • Work from ladders, scaffolds, and roofs to install, maintain or repair electrical wiring, equipment, and fixtures.

  • Diagnoses causes of electrical problems or failures for the purpose of identifying equipment and/or systems repair.

  • Analyze information and evaluate results to choose the best solution and solve problems.

  • Transports a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at job site.

  • Assist operations personnel as directed.

  • Assist in other projects as assigned by management.

  • Responds to emergency situations during or after hours for the purpose of resolving immediate concerns.

    Minimum Requirements:

  • High school diploma.

  • Five years of commercial/industrial electrical maintenance experience or two year degree in electrical field.

  • Limited Licensed Electrician License.

  • Journeyman Electrician license preferred.

  • Valid Tennessee driver’s license, possess a suitable driving history and be insurable by Power’s insurance carrier.

  • Electrical experience and familiarity with general facility maintenance.

  • Basic computer skills and the ability to operate facility lighting control system with personal computer.

  • Ability to read and write and understand complex directions.

  • Flexible with regard to work schedules; hours might include nights, weekends and holidays.

  • Able to be on call as assigned.

  • Ability to work as a team player.

  • Diagnostic skills.

  • Must pay close attention to safety regulations.

  • Must be able to read blueprints.

  • Individual must be flexible and willing to assist operations personnel as directed.

  • Individual must be a self-directed worker and set an example to performing quality and professional work.

    Essential Physical Functions:

  • Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 lbs., carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.

  • Capable of performing heavy manual labor for extended period.

  • Ability to work long and/or irregular hours including nights, weekends and holidays.

  • Ability to climb portable and fixed ladders.

  • Required to work long hours on event days.

  • Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

  • Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

  • Ability to carry, move, bend, kneel and work with arms raised for prolonged periods of time.

  • Ability to climb over and into heavy equipment several times per day.

  • Able to work in different degrees of heights and occasional working at heights above 10 ft.

  • Able to work in crawl and/or confined spaces

  • Exposure to bright lights, extreme temperatures, loud noise, and dust.

Equipment Used:

  • Various hand and power tools as required.

  • Voltage meters.

  • Forklifts, scissor lifts, boom lifts and other light duty machinery as required.

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Security
Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)

Job Title: Public Safety Officer, Part-time                                  

Department: Public Safety

Job Reports to: Public Safety Supervisor

Shift Information: Based on Event Schedule

 

Brief Overview of Position:

Public Safety Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. They will maintain order before, during and after events. Public Safety Officers will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Positions may require standing for long periods of time. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility:

·         Provide friendly customer service

·         Perform security related functions

·         Respond to calls and incidents at the facility

·         Verbally answer questions from staff and the public

·         Perform other duties as assigned by Public Safety Management

Minimum Requirements:

·         18 Years Old

·         High School Diploma or equivalent

·         Friendly, outgoing personality with a desire to serve the company and public

·         Available to work a variety of shifts, including evenings, weekends and some holidays

·         Customer service experience

·         Ability to speak and communicate clearly with others. Strong interpersonal skills

·         Basic computer skills

·         Must possess valid driver’s license and have reliable transportation

·         Previous security experience an asset

·         Applicants must pass a background check  

·         Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.

·         Must be able to stand or walk for long periods of time and climb stairs

·         Must be willing to work in adverse conditions in outside positions when assigned

·         Lifting requirements – must be able to lift a minimum of 50 lbs


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Facility Operations/Security: Security
Public Safety Officer – Third Shift – Part Time - Nashville Predators/Bridgestone Arena (Nashville, TN)

Brief Overview of Position:

A Public Safety Officer will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Officer will maintain after events and throughout the overnight hours. Officer will be assigned to a variety of posts during the shift. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for the arena. Specific post assignments are subject to change from day to day. All officers must be able to work any position as needed. The Third Shift Officer will work during the hours of 9:30pm to 6:00am. 

Areas of Responsibility:

  • Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property
  • Monitor and authorize entrance and departure of visitors and employees
  • Perform security related functions
  • Respond to calls and incidents at the facility
  • Verbally answer questions from staff and the public
  • Perform other duties as assigned by Public Safety Management

Minimum Requirements:

  • 18 Years Old
  • High School Diploma or equivalent
  • Friendly, outgoing personality with a desire to serve the company and public
  • Available to work a variety of shifts, including evenings, weekends and some holidays
  • Customer service experience
  • Ability to speak and communicate clearly with others. Strong interpersonal skills
  • Basic computer skills
  • Must possess valid driver’s license and have reliable transportation
  • Previous security experience an asset
  • Applicants must pass a background check  
  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.
  • Must be able to stand or walk for long periods of time and climb stairs
  • Must be willing to work in extreme and adverse conditions when assigned
  • Lifting requirements – must be able to lift a minimum of 50 lbs.
  • Must be able to work nights, weekends, and/or holidays

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Facility Operations/Security: Security
Guest Services Security - Peabody Opera House (St. Louis, MO)

Summary:

Responsible for ensuring the safety and comfort for all the guests that enter the facility, while providing a positive guest experience.

  • Greet all guests as they enter assignment area or through entrance.
  • Assist Guest Service Hosts with taking tickets when needed.
  • Practice good verbal communication and attempts to diffuse situations without force.
  • If necessary, ejects guest(s) with minimum force and disruption to the event and other guests.
  • Practice good radio etiquette.
  • Perform visual, pat down and metal detecting searches at entrances.
  • Maintain a valid St. Louis City or St. Louis County Security license at all times.
  • Responsible for enforcing guest pass out procedures and monitoring outside smoking areas.
  • Provide wheelchair escorts as needed.
  • Perform access control by permitting only authorized person to enter an assigned area.     
  • Provide guests with accurate building and event information.  
  • Resolve basic seating issues like… relocations, duplicate tickets and ADA Seating.
  • Assist with the event set including moving tables, stanchions, metal detectors and signs.
  • Attend pre-event briefing.
  • Maintain Peabody Opera House Conduct and Appearance Standards.
  • Complete incident and ejection reports as required.
  • Visually monitor guests for prohibited items and respond accordingly with guest options.
  • Receive and resolve guest concerns, notify Supervisors or Management as needed.
  • Seat guests as needed and requested.
  • Ensure that guests are in their ticketed area, keep all aisles, portals and walkways clear.
  • Respond accordingly to guest illness, guest injury or emergency procedures.
  • Monitor area for policy compliance, safety concerns, and guest behaivor.
  • Take proactive steps to anticipate guest needs and prevent issues from escalating.  
  • Responsible for familiarizing themselves with all departments, building and guest polices.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Maintain a safe and clean work environment.
  • Perform all other duties as assigned.
  •  Must be able to lift 50lbs.

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Facility Operations/Security: Event Guest Relations
Guest Services Host - Peabody Opera House (St. Louis, MO)

Summary:

Responsible for ensuring the safety and comfort of all guests that enter the facility, while also providing a positive guest experience.

  • Greet all guests that enter your assigned area or entrance.
  • Responsible for ensuring line is moving in a quick and efficient manner when taking tickets.
  • Provide guests with accurate building and event information.
  • Resolve basic seating issues like… relocations, duplicate tickets and ADA seating.  
  • Perform access control by permitting only authorized persons to enter an assigned area.
  • Maintain Peabody Opera House Conduct and Appearance Standards.
  • Complete incident reports as required.
  • Visually monitor guests for prohibited items and respond accordingly with guest options.
  • Receive and resolve guest concerns, notify Supervisors or Management as needed.
  • Seat guests as needed and requested.
  • Ensures that guests are in their ticketed area, keeps all aisles, portals and walkways clear.
  • Respond accordingly to guest illness, guest injury or emergency procedures.
  • Monitor section for policy compliance, safety concerns, and guest behavior.
  • Notify Supervisor of guest concerns and potential issues.
  • Takes proactive steps to anticipate guest’s needs and prevent issues from escalating.  
  • Responsible for familiarizing themselves with all departments, building and guest polices.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Maintains a safe and clean work environment.
  • Performs all other duties as assigned.
  • Must be able to lift 25lbs. 

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Facility Operations/Security: Facility/Venue Management
Building Operations Manager - Plano Dr Pepper StarCenter (Plano, TX)

Job Summary:

Assist in the repair and maintenance of all facility equipment, including air handlers, compressors, energy systems, dasher-boards, ice resurfacing, ice-edger’s, meeting rooms, offices regularly and as assigned.

Responsibilities:

  •  Assist in the repair and maintenance of all facility equipment.
  •  Keep records on all maintenance and repairs to arena machinery and equipment. Work closely with the Chief Engineer regarding the timeframe, needs and storage of all the warranty information, instruction manuals and vendor contacts
  •  Assist in keeping accurate inventory of building tools, machinery, cleaning supplies and building equipment
  •  Develop and implement a storage plan for all excess and storable items which could include: hockey goals, basketball floor, tools, machinery and other facility assets
  •  Supervise facility operations employees, both full time and hourly, custodial personnel and oversee weekly projects
  •  Supervise an ice re-surfacing training program to maintain an adequate supply of back-up operators
  •  Continuously review current building needs and make recommendations to the Director of Operations
  •  Prepare a weekly schedule and report of facility operations for the Director of Operations
  •  Work cooperatively with the Director of Operations on all construction, renovation and equipment changes and/or purchases
  •  Supervise custodial training program to maintain an adequate supply of back-up custodians
  •  Assist in the overall cleanliness of the inside and outside of the facility, equipment and mechanical areas
  •  Assure cleanliness of spectator and public areas regularly
  •  Assist in maintaining security and service of patrons and employees during all facility events

Qualifications:

  •  Knowledge of functions, operations and equipment of a multi-purpose sports and entertainment facility
  •  Must have some working knowledge of ice plant, HVAC systems, plumbing, electrical and computer energy management systems
  •  Knowledge of safety practices and all applicable safety standards for public facilities
  •  Ability to plan, coordinate and supervise the operational activities with FT Directors, Managers and PT maintenance staff
  •  Ability to record, communicate and function as a manager in the facility
  •  Knowledge of current First Aid and safety procedures
  •  Ability to establish and maintain effective working relationships with supervisors, subordinates, arena tenants, and the public
  •  2+ years in sports and entertainment venue management strongly preferred

Physical Demands and Working Environment:

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

DSE Hockey Centers, L.P. is an Equal Opportunity Employer

 DSE Hockey Centers, L.P. is an Equal Opportunity Employer


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