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Current available jobs in Facility Operations/Security:


» Changeover Staff - Buffalo Sabres (Buffalo, NY)
» Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)
» Part-time Club Restaurant Server Asst - Carolina Hurricanes (Raleigh, NC)
» Part-time Prep Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Club Kitchen Dishwashers - Carolina Hurricanes (Raleigh, NC)
» Part-time Club, Suite & Deck Cooks - Carolina Hurricanes (Raleigh, NC)
» Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)
» Part time Club In-seat Server - Carolina Hurricanes (Raleigh, NC)
» Part-time Club In Seat Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Club In-seat Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Club In-seat Expeditor/Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Champions Club Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Event Security Officer - Carolina Hurricanes (Raleigh, NC)
» Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-Time Parking Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Night Admin - Carolina Hurricanes (Raleigh, NC)
» Assistant Ice Technician - Carolina Hurricanes (Raleigh, NC)
» Part-time Ledge Barback - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)
» Ticket Seller - CBJ Arena Management/ Nationwide Arena (Columbus, OH)
» Guest Services Coordinator - Columbus Blue Jackets (Columbus, OH)
» Operations Changeover Crew (Part-Time) - Columbus Blue Jackets Arena Management (Columbus, OH)
» Operations Technician - Dallas Stars (Frisco, Tx)
» Legends Restaurant Sous Chef - TD Garden - Delaware North Sportservice (Boston, MA)
» Concessions Sous Chef - TD Garden - Delaware North Sportservice (Boston, MA)
» PT Housekeeping - Florida Panthers (Sunrise, FL)
» PT-Parking Attendant - Florida Panthers Hockey Club (Sunrise, FL)
» Manager, Food & Beverage - Florida Panthers Hockey Club (Coral Springs, FL)
» Manager, Overnight Quality Control - Nashville Predators (Nashville, TN)
» PT Event Staff - Nashville Predators (Nashville, TN)
» Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)
» Promo Team Member - Prudential Center and New Jersey Devils (Newark, NJ)
» Banners Restaurant Sous Chef - TD Garden - TD Garden Sportservice (Boston, MA)


Facility Operations/Security: Maintenance
Changeover Staff - Buffalo Sabres (Buffalo, NY)

Summary

Set up furniture, staging, equipment, supplies, and materials for a variety of events held at the arena.  Maintains grounds at the facility.

Responsibilities

  1. Set up, move and remove chairs, risers, staging, sports equipment, tables, supplies, and equipment.

  2. Load and unload supplies and equipment.

  3. Perform a variety of cleaning functions, which includes sweeping, mopping, vacuuming, etc.

  4. Maintain exterior building grounds.

  5. Operate motorized equipment such as forklifts, auto-scrubbers, pallet jacks, Cushman carts, vacuums, trash compactor, and cardboard bailer.

  6. Properly handle tools, and return tools to storage when tasks are completed.

  7. Be courteous and treat people with respect.

  8. Maintain strict confidentiality of all issues worked with.

  9. Assist in various project work as necessary.

  10. Maintain open communication with Supervisor at all times.

  11. Maintain a professional attitude and appearance at all times.

  12. Perform other duties and tasks as assigned or become evident.

Education / Training

A High School diploma or equivalent is required.  Previous maintenance/changeover experience preferred.  Must be able to properly operate tools.  Must be able to interpret and carry out instructions given in written, oral, or diagram form.  Previous forklift experience preferred.

Physical Requirements

Must be able to lift at least fifty (50) pounds.  Must be able to walk or stand for long periods of time.  Must be able to work on irregular work surfaces, such as stages, ramps, lifts, ice, dirt, ladders, man lifts, or other surfaces.  Maximum body weight cannot exceed 280 pounds in order to comply with safety limitations of equipment.   Must be able to move equipment and properly handle tools.  Must be able to work outside in all types of weather.  Must be able to work flexible hours that can include days, evenings, nights, weekends, holidays and shift work as needed.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Security
Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Food/Beverage Management
Part-time Club Restaurant Server Asst - Carolina Hurricanes (Raleigh, NC)

This position will assist the server in providing outstanding service to all guests.

Job responsibilities include but are not limited to:

• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Maintain the proper care of equipment and food & beverage items
• Work with Restaurant Team to provide excellent food and beverage service while adhering to North Carolina health codes and policies
• Create pleasing atmosphere for patrons and their guests
• Ability to work in a fast paced environment
• Willingness to adhere to all Alcohol Service Policies including NC - ABC & ALE regulations and PNC Arena policies
• Assist in Setting up and breaking down of Dining Room
• Removal of “Dirty” dishes and glassware from Dining Room
• Complete routine and special tasks as related to the Food and Beverage Department
 

Qualifications

 Must be at least 18 years old. Strong customer service and communication skills are necessary. 1-2 years previous food and beverage or restaurant waiter/waitress experience preferred.

Candidates must be able to work on their feet for long periods of time and be able to walk up and down stairs as the work duties demand. Must be able to lift up to 50 lbs unassisted. Must have reliable transportation.

Must be able to work flexible schedule including nights, weekends, and holidays. Must pass a background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Food/Beverage Management
Part-time Prep Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation of food products for all restaurant related functions and general catering functions throughout the building. Prepare all foods according to recipes and production sheets. Complete assigned projects within allocated time sequence. Provide general kitchen procedural assistance to Exec. Sous Chef as requested. Utilize only those recipes approved by Chefs. Maintain work area, coolers and dry storage in a clean and orderly fashion. Assist in maintenance of sanitation procedures.

Qualifications

Must be at least 18 years old. Must have excellent food prep and culinary skills. Previous food and beverage or restaurant experience is preferred. Should be able to stand for long periods of time including walking up and down stairs. Must be able to work flexible work schedule including nights, weekends and holidays. Must pass criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Club Kitchen Dishwashers - Carolina Hurricanes (Raleigh, NC)

Maintain proper sanitation for all dining and cooking utensils and cookware. Maintain cleanliness of kitchen including shelves, walls, floors and drains.

Qualifications
Must be at least 18 years old. Previous dishwashing experience preferred. Should be able to stand for long periods of time. Must be able to follow directions. Flexible work schedule is required including nights, weekends, and holidays. Must be able to work varying hours.

Must pass criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Club, Suite & Deck Cooks - Carolina Hurricanes (Raleigh, NC)

Responsible for the organization and preparation of food products delivered to all outlets in a manner that is consistent with the vision of VAB Catering.

Job Responsibilities:

Prepare all foodstuffs according to recipe sheets and production sheets
Complete assigned projects within allocated time sequence
Utilize only those recipes approved by Chef
Maintain work area, coolers and dry storage in a clean and orderly fashion


Qualifications

Must be at least 18 years old.

Previous restaurant cooking experience is required. Must be able to read and follow recipes and instuctions. Should have food preparation and food handing knowledge and be able to follow State and local government food handling guidelines.

Ability to lift and carry 30 lbs of product unassisted.  Ability to transport 150 lbs of product with appropriate transport tool.

Previous experience with high volume ’banquet’ facility helpful but not necessary.Must be able to climb stairs and stand for long periods of time.  Ability to follow directions.  Ability to work irregular hours including nights, weekends and holidays.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Facility/Venue Management
Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)

Operations Changeover crew are responsible for the conversion of the different arena setups as well as some general maintenance of the building’s systems and equipment.  

Qualifications

Must be at least 18 years old. Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time. Job may require work in adverse weather conditions. Must have and maintain a valid North Carolina driver’s license.  Previous forklift experience a plus.

Must be able to work a flexible schedule depending on event including late nights (typically 9 pm-2:30 am), weekends and holidays as needed. On certain occasions some shifts could start as late 11pm and go to as late 6am.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever previously been employed by PNC Arena? If so when and in what Department?


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Facility Operations/Security: Server/Concessions
Part time Club In-seat Server - Carolina Hurricanes (Raleigh, NC)

Club In-Seat Server is responsible for taking orders from guests in Club Level seating before and during events and for providing excellent and professional customer service. Server will be able to provide information and answer questions about the menu and general information about the Arena. In addition, the In-Seat Server is responsible for balancing cash account.

Qualifications

  • Must be at least 21 years old. Excellent customer service and communication skills are required. Previous food and beverage experience is preferred. Should be able to stand for long periods of time as well as climb stairs, bend and lift up to 20 pounds.
  • Must be able to work a flexible work schedule including nights, weekends and holidays. Must pass criminal background check

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Club In Seat Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer and credit card receipts.

Qualifications

  • Must be at least 21 years old. Previous bartending and point of sale (POS) experience preferred.
  • Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.
  • Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must pass a criminal background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you have any bartending experience or credentials? If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Club In-seat Runner - Carolina Hurricanes (Raleigh, NC)

Deliver food and beverages from in-seat pantry to guests in their seats in an efficient manner. May also assemble food and beverages orders as necessary.  Provide friendly, courteous and helpful service for our guests. Maintain a thorough knowledge of the In-Seat menu. Provide information about the In-Seat menu and general information about other concessions in the building. Provide general Arena information and directions to our guests. May complete other tasks as necessary.  
 

Qualifications

  • Must be at least 21 years old.
  • Strong customer service and communication skills are necessary. Previous food and beverage experience is preferred.
  • Must be able to stand for long periods of time as well as climb stairs, bend and lift up to 20 pounds. Must be able to follow directions and enforce access within the building.
  • Must be able to work a flexible work schedule including nights, weekends, and holidays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Club In-seat Expeditor/Cashier - Carolina Hurricanes (Raleigh, NC)

Compile and organize orders as received in the in-seat kitchen.  Assign orders to runners to be delivered to guests. Responsible for ensuring that proper food temperatures are maintained and all orders that go out are fresh and well presented. Works closely with supervisors on all functions involving cash transactions and reports. Responsible for safety standards, neatness and sanitation of work areas. Complete other tasks as assigned.
 

Qualifications

  • Must be at least 21 years old.
  • Strong customer service and communication skills are necessary. Previous food and beverage experience is preferred. Must be able to stand for long periods of time as well as climb stairs, bend and lift up to 20 pounds. Must be able to follow directions as assigned.
  • Must be able to work a flexible work schedule including nights, weekends, and holidays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Champions Club Bartender - Carolina Hurricanes (Raleigh, NC)

Champions Club Bartender is responsible for preparing the bar (cutting fruit, checking beer taps, stocking of paper goods, bottled beer, liquor and wine). Take beverage orders from guests and/or servers for all alcohol products. Mix and serve alcohol according to company policy as well as North Carolina Alcohol Law Enforcement (ALE training required). Receive payment from guests and/or servers. All orders processed and paid via Quest point of sale system.

Additional responsibilities include inventory, cash/credit card handling, restocking and cleaning bar area. Must accurately account for cash drawer and credit card payments. Work with all staff members and other bartenders.

Qualifications
Must be at least 21 years old. Must have excellent communication and customer service skills as well as exceptional attention to detail. Should be able to stand for long periods of time including walking up and down stairs and the ability to lift up to 35 pounds. Must be able to work in an extremely fast paced environment.

A flexible work schedule is required including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift two (2) hours prior to the event time of each scheduled event (i.e. 5:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass criminal background check.

PNC Arena is an equal opportunity employer and provdes for a drug free workplace.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Security
Part-time Event Security Officer - Carolina Hurricanes (Raleigh, NC)

Event Security Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Security officers will maintain order before, during and after events.

Event Security Officers will be assigned to a variety of posts during an event. Many of these posts are ‘standard’ posts for a given type event at PNC Arena. Examples are guest and patron screening and searching using walk through metal detectors and/or handheld wands, posts on the arena floor managing access to the floor. A majority of the Event Security Officer posts will be at PNC Arena external doors. Specific post assignments are subject to change from event to event. All event security officers must be able to work at any vacant post as needed.

Qualifications

Must be at least 18 years old. Must possess valid driver’s license and have reliable transportation. Must have valid contact information on file at all times (ie phone number, email address). Basic computer knowledge is recommended. Must possess excellent written, verbal & customer service skills.

Must be able to lift up to 50 lbs. Must be able to stand for long periods of time and climb stairs as needed. Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:30 PM on weekdays.

Will be required to successfully complete State of NC required Crowd Manager Training Certification within the first 120 days of employment.

High School diploma or its equivalent preferred. Previous security, military or law enforcement experience a plus. Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Usher/Ticket Taker
Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)

 The position of Cashier is responsible for collecting parking payments and vouchers from patrons, and facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas before and after arena events. The starting pay rate for this part-time position is $9.00 an hour.
 

Qualifications:

Must be at least 18 years old and speak fluent English. Applicants for Cashier must possess the ability to make accurate cash transactions, and have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Cashier requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 pm to 5:15 pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must pass a criminal background check. Incomplete applications will not be considered.  PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Are you able to report to work by 5:00 pm?
3. Are you available mornings and afternoons on weekdays (7:00 am-2:00 pm)?
4. Are you able to lift up to 35 lbs?
5. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.
6. Have you previously been employed by PNCArena? If so, when and in what department


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Facility Operations/Security: Facility/Venue Management
Part-Time Parking Attendant - Carolina Hurricanes (Raleigh, NC)

The position of Parking Attendant is responsible for facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas during and after arena events. The starting pay rate for this part-time position is $8.50 an hour.  

Qualifications

Must be at least 18 years old and speak fluent English. Applicants should have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Attendant requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 pm to 5:15 pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must be able to pass a background check. Incomplete applications will not be considered. 

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so when and in what department?
3. On a typical Monday-Friday, are you able to report to PNC Arena for work by 5:15 PM?
4. Are you able to work until approximately 10:30 PM on most nights? Please note that some events will last longer and check-out will be past 10:30 PM.
5. Are you available mornings and afternoons on weekdays (7:00 am-3:00 pm)?
6. Are you able to work Saturdays and Sundays?
7. Are you able to work in inclement weather (rain, cold, heat, snow, etc.)?
8. Are you able to stand long periods of time (approximately 4 hours)?
9. Are you able to lift up to 35 pounds?
10. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Describe your cooking experience in a restaurant environment.
4. Are you currently enrolled in or have you completed any culinary classes? If yes, explain.
5. What are your cooking specialties?
6. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience. If yes, explain.
6. Do you have any experience managing or supervising employees? If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 18 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience. If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
Qualifications

  • Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.
  • Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed.
  • Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must be able to work flexible work schedule including nights, weekends, and holidays.
  • Must be able to report to work by 5:00 PM on weekdays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any food and beverage experience. If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

  • Must be at least 21 years old. Previous bartending experience preferred.
  • Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.
  • Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must pass a criminal background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you have any bartending experience or credentials? If yes, explain.
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any food and beverage experience. If yes, explain.
6. Have you ever worked in a job where you were responsible for inventory? If yes, explain?
7. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

  • Must be at least 18 years old. Previous cashier experience required.
  • Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment.
  • Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.
  • Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience? If yes, explain.
6. Have you ever worked in a job where you were responsible for inventory? If yes, explain?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Describe your cooking skills.
4. What are your cooking interests?
5. Are you currently enrolled in or have you completed any culinary classes? If yes, explain.
6. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Night Admin - Carolina Hurricanes (Raleigh, NC)

Provide administrative assistance for the Concessions department during event close out and entering information into the Quest system. During the event, responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader at stand(s). Ensure that the inventory is maintained according to management guidelines. May be responsible to instruct other employees per management instruction. Assist in providing exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Requires cashier experience. Must be capable of operating independently or jointly with another co-worker. 
 

Qualifications

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.  

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you have any experience handling cash or credit card transactions? If yes, explain.
4. Do you have any retail or food and beverage experience. If yes, explain
5. Do you currently work another job? If yes, what hours/days?
6. Do you have Microsoft Office experience. If yes, describe what programs you are familiar with and your experience level.


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Facility Operations/Security: Facility/Venue Management
Assistant Ice Technician - Carolina Hurricanes (Raleigh, NC)

Job Responsibilities:

  • Responsible for the day to day maintenance of the ice surface up to NHL standards for all Hurricanes games and practices as well as all other ice related events in the arena.
  • Responsible for maintenance and repair of all rink equipment and ice maintenance equipment.
  • Assist to hire, train, schedule and supervise Ice Crew and Olympia drivers for all Hurricanes games and practices as well as any other ice event in the building.
  • Work with Facility Systems department to provide optimal ice conditions for all ice events.
  • Assist with all aspects of ice installation and removal.
  • Assist Operations and Facility Systems departments with general maintenance and operation of the arena.
  • Maintain all logs and records for NHL game day conditions per NHL rules & regulations.
  • Act as facility liaison for NHL officials and visiting teams.
  • Assist Operations department to expedite event conversions.
  • Monitor and maintain the landscaping and grounds around arena property.
  • Assist with projects throughout the arena, across all departments.
  • Other duties as assigned.

Experience/Requirements:

  • Must be trained operator for Olympia Ice Resurfacing machines.
  • Solid understanding of OSHA rules and regulations.
  • Must be able to stand, bend and stoop for long periods of time.
  • Must be able to climb stairs/ladders.
  • Ability to lift objects up to 50 lbs.
  • Ability to adhere to building policies and event requirements.
  • Ability to read and follow verbal and written instructions as well as communicate effectively with others in both oral and written form.
  • Must have a valid NC drivers license and acceptable driving record
  • Must be willing to work long hours to include nights, weekends and holidays.
  • Must pass criminal background check and drug screen.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Please explain your experience as it relates to operating an Olympia Ice Resurfacing Machine.


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Facility Operations/Security: Food/Beverage Management
Part-time Ledge Barback - Carolina Hurricanes (Raleigh, NC)

Responsible for assuring that the Ledge Bar & Arena Club bars are properly set for service. Must also maintain them during service by replenishing beer, wine, liquor, serving cups, ice, and other supplies as needed.

Qualifications

Must be at least 21 years old. Strong customer service and communication skills are necessary. A minimum of 2-3 years previous food and beverage/bar experience preferred. Must be able to stand for long periods of time and be able to walk up and down stairs as work duties demand. Must be able to lift very heavy kegs of beer and lift up to 75 lbs unassisted. Must have reliable transportation. Must be able to work a flexible schedule including home hockey games, home basketball games, and a variety of concerts and family shows scheduled on nights, weekends, and holidays.

Must pass criminal background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)

Suite Runners are responsible for prepping and assembling food, snack and condiment orders from printed production reports, delivering pre-ordered and event day food items to the proper Suite. Also responsible for removing and clearing all dishes, utensils and other items after the events have ended.

Qualifications

Must be at least 18 years old. Must be at least 21 years old to operate an optional dessert cart (includes serving alcohol). Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. 

Must be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 35 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)

Suite Beverage Runners are responsible for loading/unloading, stocking and inventorying suite orders to include: water, soda, juices, beer, wine, liquor and specialty drinks. Prepares individual printed beverage orders, pulls product from inventory, packages and delivers to proper suite location. Cleaning and ending inventories are required to be completed at the end of every event.

Qualifications

Must be at least 18 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. Should be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 50 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. Your must be available to report for each shift 1-1.5 hours prior to the event time of each scheduled event (i.e. 6:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Usher/Ticket Taker
Ticket Seller - CBJ Arena Management/ Nationwide Arena (Columbus, OH)

Summary

Assist guests in the purchase and pick-up of tickets for all Nationwide Arena events while maintaining high customer service standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Sells tickets to guests using the Ticketmaster ticketing system.

Uses ticket dispensing machine that automatically ejects numbers of tickets requested by guests and hand ticket to guests.

Distributes Will Call tickets to guests.

Accepts payment and makes change when appropriate.

Answers incoming Box Office phone calls.

Answers questions, and provides information concerning upcoming events.                                                     
Prepares reconciliation of ticket sales at conclusion of each evening.

Due to the nature of the job, this position requires working evening and weekend hours.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Computer Skills

To perform this job successfully, an individual should have knowledge of Ticketmaster software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a US Citizen, Permanent resident of the US or otherwise authorized to work in the United States?


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Facility Operations/Security: Event Guest Relations
Guest Services Coordinator - Columbus Blue Jackets (Columbus, OH)

Summary

Assists the Guest Services Manager with day-to-day guest services operational needs, including staffing, scheduling, communication, customer service, safety and security needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversees scheduling of staff including guest services supervisors and representatives, ushers, ticket takers, and police officers, creating and updating online schedule and tracking attendance.

Prepares event paperwork including, but not limited to, event information forms, premium seating listings, position postings and seating section maps.

Edits and approves payroll and maintains payroll information.                                                                                                                                        

Prepares and distributes incident reports and updates senior management.

Maintains and updates employee and emergency contact information.

Assists in the annual development and implementation of departmental policies, programs and procedures.

Prepares and distributes event documents including briefing sheets, and event-specific customer service and security plans.

Assists with training for part-time and full-time staff, including on-going training modules.

Maintains uniform inventory.

Assists with incentive and recognition program for staff.

Schedules and coordinates tours of Nationwide Arena.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Dependability – Is consistently at work and on time; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university in hospitality management, sport and leisure studies or related field; or up to two years related experience and/or training, preferably in an arena/sports; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office (Excel, Word and PowerPoint); CAD and Photoshop/Illustrator experience is a plus.

 Physical Demands and Work Environment

 The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, see and communicate. The employee is frequently required to walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. 

While performing the duties of this Job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a U.S. citizen, permanent resident of the U.S. or otherwise authorized to work in the U.S.?


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Facility Operations/Security: Maintenance
Operations Changeover Crew (Part-Time) - Columbus Blue Jackets Arena Management (Columbus, OH)

Department: Operations

Supervisor: General Operations Supervisor

Location: Columbus, Ohio

Summary

Under general supervision, this position assists with maintenance and providing labor to prepare Nationwide Arena for hockey games or other events.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Assists with converting Nationwide Arena from one function to another, including set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasherboards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and other event-related equipment.

Assist in the configuration of arena bowl seating and rails.

Assists with fixing seats, grounds clean-up, snow removal, etc. 
Perform cleaning and maintenance on operations department equipment, keeping work areas and equipment organized and functional.


Follows all safety precautions and emergency procedures established at the facility; reports safety and damage concerns to the manager.


Work extended and/or irregular hours including nights, weekends and holidays as needed (schedule will be based on event schedules, staffing needs and employee availability).

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk.  The employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; outside weather conditions and vibration. The noise level in the work environment is usually moderate.


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Facility Operations/Security: Grounds Crew/Turf Management
Operations Technician - Dallas Stars (Frisco, Tx)

To apply for this job, please follow this link: Teamwork Online.

Job Summary: Perform maintenance tasks and service for the Dr Pepper Arena, providing clients a safe and clean venue for events. 

Essential Functions: 

  •  Ice preparation and maintenance (will train)
  •  Ability to perform general custodial services
  •  Ability to troubleshoot problems and communicate intelligently with management.
  •  Ability to monitor mechanical systems.
  •  Problem solving and troubleshooting skills
  •  Ability to work with minimal to no supervision  

Additional Knowledge and Skills (Preferred but not required): 

  •  Basic working knowledge of electrical circuits, breakers, courtesy power including GFI and lighting.
  •  Experience in dry wall painting and repairs
  •  Basic Knowledge of electricity and ability to change light bulbs and plugs.
  •  Basic knowledge of HVAC with ability to change filters belts, bearings.
  •  Some experience with landscape irrigation.
  •  Basic plumbing knowledge, ability to change out toilets, faucets, shower valves and stall partitions.
  •  Experienced in general building repairs
  •  Able to work extended and/or irregular hours including nights, weekends and holidays 

Job Requirements: 

  •  High School Diploma or G.E.D

 Physical Demands and Working Environment: 

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc. 

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

DSE Hockey Centers, L.P. is an equal employment opportunity company.

To apply for this job, please follow this link: Teamwork Online.


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Facility Operations/Security: Food/Beverage Management
Legends Restaurant Sous Chef - TD Garden - Delaware North Sportservice (Boston, MA)

Legends Club is a private, members-only restaurant and bar located on level 3 of TD Garden, exclusively open to Boston Bruins and Boston Celtics season ticket holders with a membership. This distinguished club opens two hours prior to all Bruins and Celtics games at TD Garden and remains open for members up to an hour after a game concludes. The TD Garden completed amajor renovation of Legends Club, part of the comprehensive, $70 million arena-wide upgrade which was completed in 2015.

The Legends Sous Chef  works with the Executive Sous Chef and the Production Chef. Primary responsibility includes: overseeing and supervising production of food for Legends kitchen.  Work closely with Executive Chef to promote the company’s culture, mission and philosophy.  Must act as a team leader and motivator for kitchen staff, thus strong interpersonal skills and being a clear communicator are essential. Responsible for supervising, training, evaluating, coaching and counseling production team associates to comply with company standards and recipes.

Responsibilities:

  •  Assist in hiring, development, training and mentoring of staff and act as a resource to them.
  • Coach, counsel and assist in conducting performance evaluations of production team.
  • Recommend or conduct disciplinary action, including termination, of production team when necessary according to company standards.
  • Assist in developing training and trailing programs for production team.
  • Monitor staffing levels to minimize cost and increase productivity. Recommend staffing needs according to business levels.
  • Make daily changes in event numbers and menus.
  • Compose daily rescheduling list and reassign work to the following day’s production list according to team’s capabilities.
  • Change weekly event board in kitchen.
  • Maintain a team-oriented atmosphere.
  • Assist in party check-off and recovery.
  • Schedule all production teams for daily assignments.
  • Perform all reasonable requests from the management team.
  • Attend and participate in all scheduled meetings and training sessions.
  • Follow proper time-keeping policies and procedures.
  • Follow the sign-in and sign-out procedure for keys.
  • Know and follow all company emergency and safety procedures.

Qualifications:

  • Prior food production supervisory/management experience.
  • Culinary degree and/or training preferred.
  • Excellent volume cooking skills, presentation skills and palette.
  • Experience in quality-oriented catering or banquet facility.
  • Strong leadership and management skills working with a variety of associates of different skill levels and varied backgrounds.
  • Proficient computer skills in Word, Excel, and the kitchen computer production system .
  • Excellent communication skills (written and oral) and good listening skills.
  • Ability to handle many tasks at once and effectiveness in a fast-paced work environment.
  • Thoroughness, attention to details, and excellent organizational skills.
  • Good decision-making and ability to proactively make changes as needed.
  • Ability to communicate effectively with associates, management, clients and vendors if necessary.
  • Ability to work flexible schedule to accommodate business levels.  
  • ACF Certification preferred, must obtain within the first 3 years of employment.

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Facility Operations/Security: Food/Beverage Management
Concessions Sous Chef - TD Garden - Delaware North Sportservice (Boston, MA)

A global leader in hospitality and food service, Delaware North Companies, Inc. is one of the largest privately held companies in North America. The company has a strong reputation in its industries – hospitality, food service, travel and tourism, retail, gaming and entertainment- with more than 100 locations in the United States, Canada, Australia, New Zealand and England. Visit www.delawarenorth.com.

This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores, retail portables, food & beverage and culinary at this location.  Please visit www.tdgarden.com for more information.

Job Summary:

Oversee all culinary aspects of the Concessions Department with daily supervision and production of the kitchen operations.

Fully responsible for menu development, scheduling, food and labor costs and sanitation. Plans, prepares and cooks high volume meals, banquets, and catered food to guests and employees.

Responsible for management of the kitchen, including supervising activities of cooks, scheduling, training, implementation of policies and procedures, coordinate and actively participate in event operations and monitor food and labor costs.

Plan menus, catering packages and daily specials, maintaining financial responsibility for the menu mix. Oversees inventory of food product and coordinates product ordering and receiving within corporate specifications. Maintain a clean and orderly kitchen to Comply with State and local Heath Department Regulations.

Requirements:

  • ServSafe Certification (Preferred)
  • Three years Culinary Arts experience, including previous experience in a management role. More specifically, in high volume restaurant, casual and catering operations environment supporting mulitple outlets; experience supervising personnel
  • Familiar with monitoring of food and labor cost, menu development and costing. Familiar with ordering and inventory procedures
  • Knowledge of basic accounting procedures
  • Excellent Organization skills
  • Ability to coach, develop and train others
  • Standing and walking 100% of time in a fast paced and busy environment
  • Ability to lift up to 50 pounds frequently

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Facility Operations/Security: Custodial/Housekeeping
PT Housekeeping - Florida Panthers (Sunrise, FL)

These roles are responsible for ensuring timely completion of the custodial operations specific to the BB&T Center Arena. Responsibilities include proper use and handling of cleaning products, chemicals, equipment as well as inventory control and quality assurance.

Detailed Description:

  • Ensures proper usage of supplies and equipment throughout the Arena.
  • Safely operates and maintains all types of cleaning machinery and equipment.
  • Ensures proper use of cleaning chemicals and agents. 
  • Conducts building inspections.
  • Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.
  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning.
  • Removes trash from premises.
  • Completes daily work orders as scheduled.
  • Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas. Maintains assigned equipment in good working condition.
  • As applicable, cleans restrooms, sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to manager.
  • Follows safety procedures and maintains a safe work environment.
  • Other duties as required.

Special Requirements:

  • Ability to lift 25 - 50 lbs.
  • Ability to work in an upright standing position for long periods of time (8-12 hours/day).
  • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)
  • Walk and climb stairs.
  • Reach with hands and arms.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to work extended/flexible hours and weekends based on project requirement.
  • Climb ladders and work at heights above ground level (maximum 3 ft).
  • Ability to interact effectively with management and peers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work overnight shift?
2. Are you available evening and weekends


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Facility Operations/Security: Facility/Venue Management
PT-Parking Attendant - Florida Panthers Hockey Club (Sunrise, FL)

Job Title: PT-Parking Attendant

Department: Parking Services

Reports To: Parking Services Event Manager

Summary:

Directs vehicles to available parking spaces and assists customers with questions within the parking lots and garages during events. Greets patrons and collects parking fees and/or passes as they enter the facility.

Essential Duties and Responsibilities: include the following, other duties may be assigned.

  • Direct vehicles to the closest available parking space;

  • Greet each customer entering parking facility;

  • Collect revenues and issue parking tickets to cash parker;

  • Collect parking passes from prepaid patrons;

  • Records names of parking patrons authorized to sign-in;

  • Assist patrons with questions;

  • Set up and move traffic cones and barricades to control traffic in assigned area;

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:

 High school diploma or general education degree (GED) preferred but not required.

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

Communication Skills-

  • Speaks clearly, listens and gets clarification;

  • Demonstrates accuracy and thoroughness;

  • Writes clearly and informatively;

  • Able to read and interpret written information.

Work Ethic-

  • Is consistently at work on time;

  • Arrives at meetings and appointments on time;

  • Responds to request for service and assistance;

  • Follows instructions, responds to management direction;

  • Uses time efficiently.

Adaptability-

  • Adapts to changes in the work environment;

  • Able to deal with frequent change. Safety and Security-

  • Observes safety and security procedures;

  • Reports potentially unsafe conditions

Customer Service-

  • Responds promptly to customer needs;

  • Responds to requests for service and assistance;

  • Treats patrons in a kind and courteous manner.

Problem Solving-

  • Listens to get clarification;

  • Identifies and resolves problems in a timely manner.

Professionalism-

  • Reacts well under pressure;

  • Approaches others in a tactful manner;

  • Adapts to changes in the work environment;

  • Is consistently at work on time.

Organizational Support-

  • Follows policies and procedures;

  • Follows instructions, responds to management direction.

 Other Skills and Abilities:

  • Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;

  • Ability to speak well to patrons and other employees;

  • Ability to read and comprehend simple instructions, short correspondence, and memos;

  • Ability to write simple correspondence;

  • Ability to add, subtract, multiply, and divide and count money and change quickly;

  • Ability to speak Spanish is preferred, but not required;

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

  • Position requires the ability to regularly stand for extended periods of time, walk, use hands to feel or handle, reach, talk and hear;

  • Position requires the ability to lift and/or move up to 25 pounds as needed.

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;

  • Position requires working on evenings, weekends and holidays as required;

  • Position is exposed to fumes or airborne particles;

  • Position requires working in outdoor conditions, as needed.

  • Position requires working near moving vehicles;

  • Position requires working in outdoor weather conditions, frequently being exposed to extreme temperatures.

Please send resume to: Attention: Human Resources, One Panther Parkway, Sunrise, and FL 33323 or fax your resume to (954) 835-7601 or e-mail to jobs@floridapanthers.com.


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Facility Operations/Security: Food/Beverage Management
Manager, Food & Beverage - Florida Panthers Hockey Club (Coral Springs, FL)

Job title: Manager, Food & Beverage

Reports to: General Manager, Panthers IceDen

POSITION SUMMARY:

The Florida Panthers IceDen is seeking a reliable, motivated and experienced candidate to be responsible for managing all F&B operations and for delivering an excellent guest experience. The candidate will be able to forecast, plan, and manage all aspects of the F&B department. The goal is to maximize sales and revenues through customer satisfaction and employee engagement.

Responsibilities

? To implement the consistent delivery of superior customer service.

? To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

? To analyze and be aware of budgeted and actual departmental targets. This to include sales, covers, and maintaining a consistent profit margin.

? To assist with the control and monitor payroll costs using company productivity ratios and payroll management.

? To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.

? To maximize opportunities for departmental sales and profit and other related targets

? Responsible for ordering supplies, inventory control, and establishing relationship with suppliers ensuring the business receives competitive terms

? To ensure effective inventory rotation and maintain inventory levels in accordance with business flow.

? To follow procedures for food and beverage controls at all times.

? To assist with maintaining and improving departmental operating standards and procedures.

? To positively approach sales opportunities in order to maximize sales revenue and exceed budgeted sales targets for the department.

? To assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.

? To keep menu prices competitive and account for the change in cost of goods.

? To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the company.

? To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.

? To continuously coach and counsel colleagues.

?Create and maintain proper scheduling based on events taking place on a day to day basis.

? Ensure proper cash management controls are followed by all food & beverage staff members, as per policy

? Ensure all kitchens and eating areas are organized and maintain a high level of cleanliness.

? To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.

? To keep yourself informed of the company goals and objectives, and those of other departments, maximizing the role you play in delivering the budgeted targets.

? To attend training when required.

? Other duties as assigned.

Qualifications

? Food and beverage management experience

? Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

? Ability to spot and resolve problems efficiently

? Communication and leadership skills

? Up to date with food and beverage trends and best practices

? Ability to manage personnel and meet financial targets

? Guest oriented and service minded

? Culinary school diploma or degree in Food Service Management, BA, or related field.

Position Requirements/Specifications

? Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.

? This is a full- time position.


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Facility Operations/Security: Facility/Venue Management
Manager, Overnight Quality Control - Nashville Predators (Nashville, TN)

Job Title: Manager, Overnight Quality Control

Department: Facility Operations

Job Reports To: Director, Event Operations

Status: Exempt

MAJOR RESPONSIBILITIES/ACTIVITIES:

  • Manage and direct all overnight facility operations for Bridgestone Arena; including but not limited to event conversions, set ups, maintenance, security and facility cleaning.

  • Supervise large groups and multiple departments. The manager, Overnight Quality Control will be responsible for managing the work of the night shift employees at Bridgestone Arena.

  • Determine work techniques and planning operations work for the night shift using intuitive mechanical skills, including deficiency prevention, trouble shooting, problem solving, etc.

  • Motivate staff and maintain a positive and productive work environment and ensure this intent is communicated and adhered to by all subordinates.

  • Evaluate staff, including appraising productivity, working with employees to correct deficiencies, disciplining employees, making recommendations as to the interviewing, hiring, firing and advancement promotion or any other change of status of employee under the Manager, Overnight Quality Control’s Manager.

  • Identify topics for and provide, develop and coordinate staff training.

  • Direct and plan proper set up and maintenance of storage areas, tables, pipe and drape, skirting, seating, ice rink dashers and glass systems, retractable and fixed seating, subfloor, fold and roll staging, main staging, barricades, basketball floor.

  • Identify, supervise and preform proper repairs, handling and installation of above mentioned equipment.

  • Read set up diagrams for lay out and installation of seating, staging, basketball flooring, transition flooring and ice floor cover and carpet.

  • Plan and coordinate housekeeping in conjunction with event conversions to ensure the most effective use of time management.

  • Train, schedule, manage and apportion work among the operations department set-up crew staff members and any temporary or sub contract labor needed for special assignments, appearance and upkeep, event related equipment and other systems required for safe and efficient operation.

  • Ensure that the facility event set-ups are completed accurately, safely and on schedule.

  • Conduct daily building walk-through to ensure that all equipment is stowed safely and in the correct storage place.

  • Maintain cleanliness of shop, marshalling and operations storage areas, as well as mechanical and equipment rooms.

  • Determine work procedures and types of equipment to be used in preforming work or materials needed.

  • Plan and prepare work schedules, expedite work flow, and examine work of employees for safety, completeness and quality.

  • Monitor, document and report all occurrences during set-ups including employee accidents or injuries, facility or equipment damage or misuse, and disciplinary problems with full or temporary staff members.

  • Attend Operations department planning sessions to review staffing budgets, strategic planning and status of the overnight operation.

  • Communicate effectively in oral and written manner.

  • Respond to, report and direct the investigation of visual and audible building alarms from building automation and life safety systems.

  • Establish operational procedures such as equipment maintenance and repair, retractable seating and safety procedures.

  • Develop, implement and ensure standard operating and safety procedures are followed by employees.

    Identify and resolve problems in a timely manner; gather and analyze information to develop alternative solutions; work well in group problem solving situations; use reason and good judgment when dealing with difficult or emotional situations. 

    Ensure all department issues, observations and critical information is documented, verified, and accurately reported in a timely manner.

    Provide quality control oversight of all department equipment, uniforms and items necessary to perform duties and responsibilities.

    Provide for safety and security of the work place by observing safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions; trains subordinates on using equipment and materials appropriately.

    Ensure quality customer service to all Bridgestone Arena guests.

  • Perform all other duties and responsibilities, as assigned by Director, Event Operations.

  • Supervise large groups and multiple departments. The manager, Overnight Quality Control will be responsible for managing the work of the night shift employees at Bridgestone Arena to include Conversions, Operations, Housekeeping and Public Safety Departments.

  • Work with Director of Public Safety to monitor 3rd shift Public Safety staff. Work closely with Public Safety 3rd Shift Supervisor to maintain the security of the building.

  • Conduct daily building walk-through to ensure that all set ups are complete along with equipment being stowed safely and in the correct storage place.

MINIMUM REQUIREMENTS:

  • Three to five (3-5) years of management experience involving special event and public assembly facility personnel both full time and part time.

  • At least two (2) years of prior management experience, directing, training, motivating, and evaluating staff.

  • Must have good judgment and able to provide effective direction to staff in emergency response situations.

  • Strong organizational & time management skills.

  • Must be detailed oriented & capable of managing multiple projects.

  • Must be a self-starter and possess the ability to work independently.

  • Strong verbal and written communication skills.

  • Solid knowledge & proficiency in Microsoft Office – Word, Excel, etc.

  • Work long, uncommon hours including nights, holidays and weekends.

  • Must be a team player and have the ability to coach/mentor others.

  • Ability to resolve customer service and employee conflict management issues.

  • Ability to read set up diagrams for layout and installation of seating, staging, football turf, basketball flooring, transition flooring, and ice floor cover and carpet.

  • Safety training Required: Forklift Certified Operator; Boomlift Operator; Ladder Safety

  • As a condition of employment, qualified applicant will be subject to a background check, including driving history and character references.

  • Possess a valid driver’s license, possess a suitable driving history and be insurable by Power’s insurance carrier (without conditions).

  • Ability to read and write and to follow written and oral instructions and complete standardized checklist forms.

  • Ability to safely and efficiently operate hand and power tools.

  • Minimum 5 years of experience safely operating forklift, Zamboni, scissor lifts, and boom lifts.

ESSENTIAL PHYSICAL FUNCTIONS:

·        Required to work long hours on event days.

·        Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

·        Frequent lifting up to 50 lbs., occasional lifting up to 75 lbs.

·        Ability to work long and/or irregular hours including nights, weekends, and holidays.

·        Ability to respond to visual and audible alarms from building automation and life safety systems

·        Ability to read set up diagrams for lay out and installation of seating, staging, basketball flooring, transition flooring and ice floor cover and carpet

·        Knowledge of retractable seating, fixed seating, ice rink wall and glass systems maintenance and repair

·        Capable of carrying and climbing portable and fixed ladders, accessing remote areas of the facility and working with hand and power tools, communicating via portable radio, reading and comprehending blueprints and drawings.

·        Ability to walk and stand on concrete and uneven surfaces for at least 4 hours per day.

·        Ability to bend, kneel and work with arms raised for prolonged periods of time.

·        Ability to climb over and into heavy equipment several times per day.

·        Occasional working at heights above 10 ft.

·        Exposure to bright lights, extreme temperatures, loud noise, dust.

·        Ability to pull/push equipment.

·        Ability to stoop/crouch for a long period of time.

Equipment Used:

·        Various power and hand tools (including but not limited to sockets, wrenches, hammers, drills, impact wrench, allen wrenches, and screwdrivers).

·        Forklift, Zamboni, scissor lifts, boom lifts, floor scrubber, motor vehicle (company truck), and other light duty machinery.

·        PC and other general office equipment.

 

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Security
PT Event Staff - Nashville Predators (Nashville, TN)

Job Title: Event Staff, PT

Department: Public Safety

Job Reports to: Public Safety Supervisor

 

Brief Overview of Position:

Event Staff will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. They will maintain order before, during and after events. Event Staff will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Positions may require standing or walking for long periods of time. Specific post assignments are subject to change from event to event. All staff must be able to work any position as needed.

Areas of Responsibility:

  • Provide friendly customer service
  • Perform security related functions
  • Respond to calls and incidents at the facility
  • Verbally answer questions from staff and the public
  • Perform other duties as assigned by Public Safety Management

Minimum Requirements:

  • 18 Years Old
  • High School Diploma or equivalent
  • Friendly, outgoing personality with a desire to serve the company and public
  • Available to work a variety of shifts, including evenings, weekends and some holidays
  • Customer service experience
  • Ability to speak and communicate clearly with others. Strong interpersonal skills
  • Basic computer skills
  • Must possess valid driver’s license and have reliable transportation.
  • Previous security experience an asset
  • Applicants must pass a background check. 
  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.

Work Conditions:

  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.
  • Must be able to stand or walk for long periods of time and climb stairs.
  • Must be willing to work in adverse conditions in outside positions when assigned.
  • Lifting requirements – must be able to lift a minimum of 50 lbs.

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Facility Operations/Security: Security
Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)

Job Title: Public Safety Officer, Part-time                                  

Department: Public Safety

Job Reports to: Public Safety Supervisor

 

Brief Overview of Position:

Public Safety Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. They will maintain order before, during and after events. Public Safety Officers will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Positions may require standing for long periods of time. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility:

·         Provide friendly customer service

·         Perform security related functions

·         Respond to calls and incidents at the facility

·         Verbally answer questions from staff and the public

·         Perform other duties as assigned by Public Safety Management

Minimum Requirements:

·         18 Years Old

·         High School Diploma or equivalent

·         Friendly, outgoing personality with a desire to serve the company and public

·         Available to work a variety of shifts, including evenings, weekends and some holidays

·         Customer service experience

·         Ability to speak and communicate clearly with others. Strong interpersonal skills

·         Basic computer skills

·         Must possess valid driver’s license and have reliable transportation

·         Previous security experience an asset

·         Applicants must pass a background check  

·         Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.

·         Must be able to stand or walk for long periods of time and climb stairs

·         Must be willing to work in adverse conditions in outside positions when assigned

·         Lifting requirements – must be able to lift a minimum of 50 lbs


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Facility Operations/Security: Event Guest Relations
Promo Team Member - Prudential Center and New Jersey Devils (Newark, NJ)

Job Title: Promo Team Member

Department:  Event Production

Reports To:  Associate Producer, Game Presentation & Event Production

Position Summary:

Prudential Center and the New Jersey Devils are seeking passionate, hard-working, and energetic individuals to join the New Jersey Devils Promotions Team.  This co-ed interactive group will engage fans at all Devils home games and events.

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Prepares and maintains game day props and sponsored giveaways;
  • Works with the in-game host to find energetic contestants and assist in the setup of live camera shots;
  • Helps enhance game presentation by participating in a number of in-game features including contests, on-ice promotions, t-shirt toss, and more;
  • Generates fan engagement from pre-game to post-game through activations in Championship Plaza, giveaways on the main concourse, greeting fans at entry points, and helping with community drives;
  • Occasionally works on headset to communicate information to control room including contestant names, zamboni riders, or other information as needed;
  • Engages with fans at different community events throughout the state of New Jersey;
  • Assists the Associate Producer with pre-game tasks including delivering scripts, securing merchandise from the team store, and participating in production run-through;
  • All other duties as assigned.

Educational Background Required:

  • High school diploma required;

Knowledge, Skills and Abilities:

  • Knowledge of Devils history and the game of hockey required.
  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

Certifications

Certifications not required.

WORKING CONDITIONS

Travel Requirements

May be required to travel on occasion

Physical Demands

This position requires the ability to lift up to 25 pounds.

Work Environment

The incumbent will be expected to work most, if not all Devils home games including nights, weekends, and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma?


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Facility Operations/Security: Food/Beverage Management
Banners Restaurant Sous Chef - TD Garden - TD Garden Sportservice (Boston, MA)

Our Exciting Work Environment

This position is located at TD Garden, located in Boston, MA. It is home to the 2011 NHL’s Stanley Cup Champion Boston Bruins and the NBA’s Boston Celtics. The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with a Pro Shop, four private restaurants, 89 executive suites, 1,100 club seats, and a multi-million dollar High Definition video scoreboard. Please visit www.tdgarden.com to learn more.

The Opportunity

Banners Harbor View is The Premium Club’s fine dining restaurant, located on level 5 of the TD Garden in Boston, MA.  Banners Harbor View serves contemporary American cuisine using the freshest ingredients and specializes in seafood and the finest quality steaks.  All ticket holders are welcome to dine in Banners, but reservations are strongly recommended.  

Responsibilities:

  • Responsible for the overall management of the Banners Harbor View kitchen, including supervising activities of supervisors, cooks and utility. Coordination and participation in restaurant operations is the main focus while monitoring food & labor costs.

  • Plan menus, maintaining financial responsibility for the menu mix.

  • Oversees inventory of food product and coordinates product ordering and receiving within corporate specifications.

  • Maintain a clean and orderly kitchen to comply with State and local Health Department Regulations.  

Qualifications

  • Ideal candidate will have a minimum of 3 years experience in high-volume food production area with leadership responsibilities. A ServeSafe Certification and ProChef 2 Certification required or the ability to obtain the required certification within a specific timeframe required. More specifically, in high volume restaurant and catering operations environment.

  • Associates Degree in Culinary Arts Preferred.

  • ACF chef certification & Serve Safe certification preferred.

  • Familiar with monitoring of food and labor cost, menu development and costing.

  • The ability and willingness to work a flexible schedule including days, nights,  weekends and holidays is required. 

  • Familiar with ordering and inventory procedures.

  • A commitment to excellence in guest service is essential.

  • Excellent organization, communication and PC skills and ability to multitask as well as the ability to coach, develop and train others required. 

Equal Employment Opportunity

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Why Work for Us

Take your career beyond the ordinary—to the extraordinary. 

At awe-inspiring and action-packed locations around the world, we create memorable experiences for millions of guests each year.  Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you.  We empower you to do great work in a company with 100 years of success, stability and growth. 

Share our vision, grow with us, pave your Path. 

Are you ready to bring your career to life?

About Us

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country.  The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.


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