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NHL HOCKEY JOBS



Current available jobs in Facility Operations/Security:


» Part-time Commissary Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Cash Room Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Night Admin - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Changeover Worker - CBJ Arena Management (Columbus, OH)
» Sr. Sous Chef - Honda Center (Anaheim, CA)
» Restaurant Manager - Honda Center (Anaheim, Ca)
» Casual Labor - Post Event Cleaning Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)
» Casual Labor - RiverCentre/Roy Wilkins Auditorium Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)
» Casual Labor - Event Crew (Part-time) - Minnesota Wild (St. Paul, MN)
» Casual Labor - Conversion Crew (Part-time) - Minnesota Wild (St. Paul, MN)
» Ice Crew (Part time) - Minnesota Wild (St. Paul, MN)
» Guest Services Supervisor (Part-time) - Minnesota Wild (St. Paul, MN)
» Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)
» Hockey Operations Ice Crew / Part Time - Nashville Predators (Nashville, TN)
» Building Operations/Ice Technician - Ford Ice Center - Nashville Predators (Nashville, TN)
» General Manager - Fox Theatre - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Event Beverage Technician - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Dessert Cart Attendant - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Concessions Sous Chef - Sportservice at TD Garden (Boston, MA)
» Conversion Manager - The Prudential Center/ New Jersey Devils (Newark, NJ)
» Chef de Partie and Cooks (Part-time Hourly, Event-based) - Vancouver Canucks (Vancouver, BC)
» Server Assistants (Hockey events) - Vancouver Canucks (Vancouver, BC)
» Suite Runners (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)
» Beer Servers & Hawkers (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)
» Bartender - Concourse Level (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)
» Tour Guide - Vancouver Canucks (Vancouver, BC)
» Event Housekeeper (Part-time) - Vancouver Canucks (Vancouver, BC)
» Pre/Post Event Housekeeping Crew Leader - Vancouver Canucks (Vancouver, BC)
» Premium Client Service Concierge (Casual, On-call) - Vancouver Canucks (Vancouver, BC)
» Concierge Supervisor, Premium Client Service - Vancouver Canucks (Vancouver, BC)
» Hospitality Supervisors (Part time Hourly, Event based) - Vancouver Canucks (Vancouver, BC)
» Purchasing Manager - Vancouver Canucks (Vancouver, BC)
» POS Systems Administrator - Vancouver Canucks (Vancouver, BC)
» Lead Housekeeper - Vancouver Canucks (Vancouver, BC)
» Sous Chef (Italian Cuisine) - Vancouver Canucks (Vancouver, BC)
» Sous Chef (Permanent, Full-Time) - Vancouver Canucks (Vancouver, BC)



Facility Operations/Security: Server/Concessions
Part-time Commissary Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for transporting requested items from the central warehouse to an assigned location. Assist in receiving deliveries and maintaining inventory. Assist in maintaining a clean, organized warehouse. Communicate with supervisors and concession stands to deliver accurate orders.
 

Qualifications

Must be 18 or older. Strong customer service and communication skills are necessary. Previous food and beverage and inventory or receiving experience preferred. Should be able to stand, bend for long periods of time as well as climb stairs. Must be able to lift up to 50 lbs.

Must be able to read and follow verbal and written instructions. Must be able to follow directions and enforce access within the building.

Must be able available to work shift starting at 6am-7am. Must be able to work flexible work schedule including nights, weekends, and holidays as needed.

Must pass a crimnal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace. 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Facility/Venue Management
Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)

Operations Changeover crew are responsible for the conversion of the different arena setups as well as some general maintenance of the building’s systems and equipment.  

Qualifications

Must be at least 18 years old. Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time. Job may require work in adverse weather conditions. Must have and maintain a valid North Carolina driver’s license.  Previous forklift experience a plus.

Must be able to work a flexible schedule depending on event including late nights (typically 9 pm-2:30 am), weekends and holidays as needed. On certain occasions some shifts could start as late 11pm and go to as late 6am.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever previously been employed by PNC Arena? If so when and in what Department?


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Facility Operations/Security: Server/Concessions
Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)

Suite Runners are responsible for prepping and assembling food, snack and condiment orders from printed production reports, delivering pre-ordered and event day food items to the proper Suite. Also responsible for removing and clearing all dishes, utensils and other items after the events have ended.

Qualifications

Must be at least 18 years old. Must be at least 21 years old to operate an optional dessert cart (includes serving alcohol). Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. 

Must be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 35 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Cash Room Attendant - Carolina Hurricanes (Raleigh, NC)

Cash Room Attendant is responsible for counting, assigning and verifying gate receipts, cash banks and cash reconciliation documents. Also assigns and verifies counted cash banks for all food and beverage locations within the arena. Additional responsibilities include counting the cash vault, counting coin and currency using automated equipment counters, creating various reports using Excel, Word and Quest, making cash pickups from concession stands (escorted by security guard) and making bank deposits.

 

Qualifications

Must be at least 18 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous coin/currency handling experience and above average math skills are preferred. Should be able to stand for long periods of time including walking up and down stairs and the ability to lift 35 pounds.

Shifts include late night hours per event. A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00 pm-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary. 

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

 

Qualifications

-Must be at least 21 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

-Must be at least 21 years old. Previous bartending experience preferred.

-Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.

-Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must pass a criminal background check

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
 

Qualifications

-Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.

-Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check.

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drugfree workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Concessions Night Admin - Carolina Hurricanes (Raleigh, NC)

Provide administrative assistance for the Concessions department during event close out and entering information into the Quest system. During the event, responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader at stand(s). Ensure that the inventory is maintained according to management guidelines. May be responsible to instruct other employees per management instruction. Assist in providing exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Requires cashier experience. Must be capable of operating independently or jointly with another co-worker. 
 

Qualifications

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.  

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


Apply for this position      |      Go back job listings


Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Maintenance
Changeover Worker - CBJ Arena Management (Columbus, OH)

Responsible for the planning, and physical set-up and tear down of events and meetings as needed at the Arena.  Performs inspections on all completed work.  Responsible for the condition, cleanliness, and maintenance and repair of all related areas and equipment.  Assists Changeover Manager with the implementation of facility rules, regulations, policies and procedures in related to the changeover crew.  Supervises part time and temporary labor.  Ensures assigned details of event resume information are satisfactorily completed.  Works with the Changeover Manager to coordinate all needs with other departments, team, and show related contractors to ensure all event and building related needs are accommodated.  Provides clear, concise, and timely communication of directives and changeover needs to other departments. Provides general support to Operations Department by accomplishing various related tasks including cleaning, snow removal, repair and maintenance, and other tasks as assigned.  Adheres to OSHA and other applicable safety rules and requirements.  Demonstrates the leadership necessary to assume duties of Changeover Manager when said person is absent via illness, vacation, or etc.

 

Summary of Duties: 

70%       Assists in all event set ups and conversions.  Supervises staff in successful completion of all changeovers and event set ups.  Inspects all work and makes corrections as needed.  Inspects all work areas and storage areas and maintains all areas to the established cleanliness standard.  Inspects and inventories all tools and equipment and ensures that all are accounted for, safe, and in good working order.  Performs needed maintenance and repairs and works with Maintenance and Engineering staff as support.  Covers building shifts and supervises crews as assigned.  Inspects assigned area for damages, needed repairs, and required project work.  Works closely with the Event Department to ensure that all event related set up needs are accommodated to their satisfaction.

25%     Performs cleaning and janitorial tasks as assigned.  Performs needed maintenance and repairs and completes projects as assigned. Assists as needed in grounds maintenance including landscape, snow removal, and parking garage maintenance.

5%       Assists in scheduling, hiring, and training part time staff.  Assists in task lists, job assignments, and project planning. Other duties as assigned.

 

Experience required /desired

 High School diploma required.  Associated Degree or equivalent combination of education and experience preferred.  1-3 years supervisory experience.  Experience in custodial and building maintenance.  Knowledge of the various event related equipment used in Arena changeovers including:  chairs, seating risers, staging, barriers and barricades, hockey dashers and equipment, basketball floors, and other similar equipment.  Knowledge of common tools used in carpentry, custodial, landscape and warehouse operations.  Must be able to operate various types of mechanical equipment including, but not limited to:  forklifts, scissor and boom lifts, power tools, housekeeping equipment, and etc.  Forklift certification.  Ability to prioritize and to handle multiple projects simultaneously.   Ability to lift 100 pounds and push 100 pounds on wheels.  Ability to stoop, bend, walk and handle equipment on ice.  Ability to work long and unusual hours, with a flexible work schedule including nights, weekends, and holidays. Ability to work and interact with a large and diverse work force and customers and various levels of management.  Willingness to work in a team environment.  Must possess a valid driver’s license.  Demonstrated ability to handle multiple priorities with minimal instruction.  Ability to provide clear, concise, and timely communication directives. Demonstrated leadership, decision making, planning, and efficiency skills.


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Facility Operations/Security: Food/Beverage Management
Sr. Sous Chef - Honda Center (Anaheim, CA)

The Sous Chef will support the staffing of all culinary team members and participate in the menu development & event planning for the venue.  This position will have specific responsibility for a very large high volume restaurant location with ample indoor and outdoor seating. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Executive Chef.

 

Examples of Essential Duties/Responsibilities:  

·       Support the hiring, training, staffing and scheduling of all culinary team members

·       Participate in the menu development and event based planning for approx. $5M in food and beverage revenue

·       Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times

·       Responsible for the safe service of all alcoholic beverages

·       Responsible for maintain sanitation standards throughout the venue

·       Responsible for ensuring food quality in presentation and production throughout the venue

·       Support the mentorship and development of all culinary managers, supervisors and team members on a daily basis

·       Partner with the F&B and Honda Center Senior Leadership to ensure a successful operation

·       Other responsibilities and tasks as deemed appropriate by the Executive Chef and Senior Management Team at Honda Center

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

·       Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years of experience working in a Food & Beverage environment; high-volume restaurant experience preferred

·       Experience in an organization that has acquired a new venue is preferred

·       Experience leading teams

·       Experience with menu development and food cost management

·       Attention to detail

·       Excellent written and verbal communication skills

·       Solid organizational skills with the ability to handle multiple projects at one time

·       Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)

·       Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Restaurant Manager - Honda Center (Anaheim, Ca)

The Restaurant Manager will support and oversee a 250 seat indoor/ outdoor restaurant and dedicated concessions stand at Honda Center. This manager will work closely with the operations and culinary teams to ensure quality selections are available on an event by event basis in conjunction with the anticipated guest demographic.  This manager is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely and that food quality and sanitation standards are maintained at all times. This position reports to the Manager of Premium Operations.

 

Examples of Essential Duties/Responsibilities:  

·       Oversee and support the hiring, training, staffing and scheduling of all restaurant team members

·       Drive the menu development and event based planning for all ticketed and private events during which the restaurant location is open

·       Engage with team members, as well as, restaurant and venue guests to ensure exceptional hospitality is received at all times

·       Engage with all Honda Center teams on a regular basis to ensure proper marketing, planning and guest interaction/ follow-up at all times

·       Oversee and support the programing of all POS systems in support of the restaurant operations

·       Partner with Senior Level Managers to ensure all financial goals are met and cash/ product controls are always in effect

·       Responsible for the safe service of all alcoholic beverages

·       Responsible for maintaining sanitation standards throughout the specific locations of responsibility, as well as, throughout the arena

·       Responsible for communicating all R&M needs for restaurant areas to appropriate parties within the F&B team and/ or arena

·       Responsible for ensuring food quality in presentation and production for all restaurant offerings, as well as, the remainder of the venue

·       Oversee and support the mentorship and development of all restaurant managers, supervisors and team members on a daily basis

·       Other responsibilities and tasks as deemed appropriate by Manager of Premium Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

·       Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years of experience working in a Food & Beverage environment, full service dining and/ or bar management preferred

·       Experience leading and mentoring teams

·       Attention to detail

·       Willingness to support multiple F&B departments and special events

·       Excellent written and verbal communication skills

·       Excellence handling cash and working with POS systems

·       Solid organizational skills with the ability to handle multiple projects at one time

·       Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)

·       Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - Post Event Cleaning Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION:
Casual Labor – Post Event Cleaning Crew staff are responsible for cleaning all areas of the Xcel Energy Center, Roy Wilkins Auditorium and RiverCentre after events.

 RESPONSIBILITIES
• Sweep and mop floors
• Clean carpets with sweepers and carpet cleaning equipment
• Wash windows and doors, empty trash and operate compactors
• Separate all waste (compost/comingle/mixed paper/construction waste/trash) and empty it into the proper receptacle
• Clean restrooms (scrub toilets and urinals, mop floors, empty trash and restock supplies)
• Assist in outside maintenance (shovel snow, empty trash, sweep sidewalks)
• Set up and tear down chairs/tables and other equipment in the arena and convention center before and after shows
• Perform other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 18 years old 

2. KNOWLEDGE & EXPERIENCE
• General facility cleaning needs and procedures
• Cleaning equipment operation preferred
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Ability to understand spoken and written directions
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in cleaning in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

4. WORK CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to work a 3rd shift schedule (10:30 PM is the standard report time)
• Work with limited supervision
• Spend most, if not all, of a work shift on your feet (6 – 8+ hours)
• Lift 25 – 50 pounds unaided
• Climb up and down stairs on a regular basis
• Work outdoors as needed year round
• Work a schedule that includes most weekends and holidays

Local Candidates Only.

 


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - RiverCentre/Roy Wilkins Auditorium Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION:
Casual Labor – RiverCentre/Roy Wilkins Auditorium Crew staff are responsible for the set-up, tear-down and all cleaning needs for events in the RiverCentre and Roy Wilkins Auditorium.  They are also responsible for the daily cleaning of the St. Paul Conservatory Studios, Administrative Offices and all public areas of the complex.

 RESPONSIBILITIES
• Sweep and mop floors
• Clean carpets with sweepers and carpet cleaning equipment
• Wash windows and doors, empty trash and operate compactors
• Separate all waste (compost/comingle/mixed paper/construction waste/trash) and empty it into the proper receptacle
• Clean restrooms (scrub toilets and urinals, mop floors, empty trash and restock supplies)
• Assist in outside maintenance (shovel snow, empty trash, sweep sidewalks)
• Set up and tear down tables and chairs
• Perform other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 16 years old 

2. KNOWLEDGE & EXPERIENCE
• General facility cleaning needs and procedures
• Cleaning equipment operation preferred
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Ability to understand spoken and written directions
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in cleaning in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

4. WORK CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to work a primarily 2nd shift schedule (most shifts begin at 4:00 PM)
• Work with limited supervision
• Spend most, if not all, of a work shift on your feet (5 – 6.5+ hours)
• Lift 25 – 50 pounds unaided
• Climb up and down stairs on a regular basis
• Work outdoors as needed year round
• Work a schedule that includes evenings, weekends and holidays

Local Candidates Only

 

 


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - Event Crew (Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION:
Casual Labor – Event Crew staff are responsible for cleaning all areas of the Xcel Energy Center during events.

 RESPONSIBILITIES
• Sweep and mop floors
• Clean carpets with sweepers and carpet cleaning equipment
• Wash windows and doors, empty trash and operate compactors
• Separate all waste (compost/comingle/mixed paper/construction waste/trash) and empty it into the proper receptacle
• Clean restrooms (scrub toilets and urinals, mop floors, empty trash and restock supplies)
• Assist in outside maintenance (shovel snow, empty trash, sweep sidewalks)
• Set up and tear down chairs in the arena before and after shows
• Perform other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 16 years old 

2. KNOWLEDGE & EXPERIENCE
• General facility cleaning needs and procedures
• Cleaning equipment operation preferred
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Ability to understand spoken and written directions
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in cleaning in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

4. WORK CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to work a majority (90%+) of major events in the Xcel Energy Center
• Work with limited supervision
• Spend most, if not all, of a work shift on your feet (4 – 6+ hours)
• Lift 25 – 50 pounds unaided
• Climb up and down stairs on a regular basis
• Work outdoors as needed year round
• Work a schedule that includes evenings, weekends and holidays

Local Candidates Only


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - Conversion Crew (Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION
Casual Labor – Conversion Crew staff are responsible for assisting full-time and temporary staff with the set-up and tear-down tasks in the Xcel Energy Center, Roy Wilkins Auditorium and Saint Paul RiverCentre.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Set-up and tear down seating risers, dasher boards, rink glass, seating platforms and basketball court.
• Set-up tables and chairs per Event Order diagrams.
• Assist with installation of ice deck on the arena floor.
• Perform other duties as assigned.

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 18 years old

2. KNOWLEDGE & EXPERIENCE
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in maintenance and set-up/tear-down in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

WORK CONDITIONS
• Ability to understand spoken and written directions
• Ability to work a primarily 3rd shift schedule that includes weekends and holidays
• Ability to lift 50 lbs unaided
• Work long hours with limited supervision
• Ability to spend most, if not all, of a work shift on your feet (8 hours)
• Climb up and down stairs on a regular basis
• Work hours fluctuate based on the event schedule, ability to work a majority (90%+) of all arena conversions
 

Local Candidates Only. 


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Facility Operations/Security: Grounds Crew/Turf Management
Ice Crew (Part time) - Minnesota Wild (St. Paul, MN)

Position Summary/Description

The Ice Crew Team member works with the arena Ice Operations department staff and Wild Promotions team in executing ice-related events and assists with the prescribed preparation of the ice surface for events.

Responsibilities/Essential Functions

  • Through appearance and attitude, be a positive representative of the Minnesota Wild and Xcel Energy Center, and promote a fan- and participant-friendly environment at events.
  • Assist with the prescribed preparation of the ice surface to established specifications both internally and externally.
  • Execute ice event elements to provide the highest quality service to clients, and meet all League expectations.  Some activities may include: lifting, moving and securing nets; shovel snow or slush; skating and shovel during timeouts; setting up and tearing down carpet and props for pre-game, intermission and post-game activities.
  • Assist with promotional elements throughout the Wild games or at other events scheduled events.
  • Communicate with department team members to achieve ultimate department goals.
  • Monitors playing surface during events to provide a safe and high quality experience.
  • Assists in inspecting ice surface and rink boards for any adverse conditions and assists in repairs.
  • Ability to work non-traditional hours, Holidays, late evenings, or early mornings
  • Other related duties as assigned.

Position Requirements

1.  Formal Education & Certification

·         Must be 18 years or older

2.  Knowledge & Experience

·         Superior ice hockey skating ability

·         Experience working in an ice arena setting

·         Familiarity of ice sports

·         Demonstrate strong problem resolution skills

3.  Personal Attributes

 

·         Ability to work independently with or without supervision

Work Conditions

·         Ability to work non-traditional hours, Holidays, late evenings, or early mornings

·         Ability to lift up to 30 pounds

·         Ability to work in extreme work conditions i.e.:  cooler climate, wet or slippery surfaces, also outdoor work may be required during winter seasons

·         Will be required to demonstrate skating ability

NO PHONE CALLS PLEASE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have superior ice skating ability?
2. Do you have experience working in an ice arena?


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Supervisor (Part-time) - Minnesota Wild (St. Paul, MN)

Position Summary/Description:

The Supervisor works with and reports to the Lead Supervisor and is responsible for implementing and supervising all service initiatives defined below, while exceeding guest’s expectations.

Responsibilities

  • Responsible for the entry process as an usher, allowing guests event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locations.
  • Responsible for working in a variety of areas including elevators, stairwells, aisles, lobbies and Guest  Services desks
  • Monitors work area, ensuring building policies are enforced including but not limited to fan behavior/ safety, no smoking, curtain closure, guest concerns etc.
    • Verification of ticket for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needs.
    • Stand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being met.
    • Periodic section checks which include walking down and up stairs ensuring guests are not smoking, responding to guest needs, looking for contraband, looking for safety hazards
  • Responds in a timely fashion to the guests needs and reports any concerns to the supervisor
  • May be assigned to work in confined areas including elevators, stairwells and hallways. 
  • Build relationships with the guests in your assigned locations.
  • Follows proper procedures during evacuations and emergencies.
  • Attends the pre-shift meeting for each event.
  • Ability to transport guests via a wheelchair to locations within our facility
  • Performs other related duties as assigned.

Position Requirements

1.  Formal Education & Certification

·         High School Diploma/GED

2.  Knowledge & Experience

·         Customer service experience

·         Usher experience preferred

·         Supervisory skills a plus

·         Knows the role of ticket taker and the Usher and can assist the front line staff as needed

·         Strong problem solving skills including identifying and resolving in a timely manner

·         Able to follow instructions and respond to supervisor direction

·         Able to work with the guest and staff in a professional manner at all times

3.  Personal Attributes

·         Customer services oriented and have a fan friendly attitude

·         Able to work independently and within a team and a service oriented environment

·         Professional appearance at all times

4.  Work Conditions/Essential Functions

·         Available to work evenings, weekends and normal business days

·         Able to deal with frequent change

·         Able to work all Guest Services positions within the facility

·         No guarantee of hours

·         Ability to stand up to 6 hours at a time

·         Ability to lift and/or move up to 25 pounds

·         Ability to push and pull wheelchairs up to 300lbs.

·         May be exposed to inclement weather-coat will be provided

·         Able to walk up and down steps

·         Able to read ticket and direct guests appropriately

Local Candidates Only


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Facility Operations/Security: Maintenance
Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)

Job Title: Operations Changeover Crewman
Department: Operations
Job Reports To: Operations Supervisor
Status: Non-Exempt

Major Responsibilities/Activities:
• Participate in set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and all other event related equipment
• Configuration of arena bowl seating and rails
• Perform cleaning and maintenance on operations department equipment, keep work area and equipment organized and functional
• Assist with supervising the work of temporary labor staff

Minimum Requirements:
• Some experience in the operation of light duty machinery
• Ability to read and write and to follow written and oral instructions

Essential Physical Functions:
• Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period
• Ability to work long and/or irregular hours including nights, weekends and holidays
• Ability to climb portable and fixed ladders

Equipment Used:
• Various power and hand tools
• Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, cushman and man lifts

 

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Maintenance
Hockey Operations Ice Crew / Part Time - Nashville Predators (Nashville, TN)

Job Title: Hockey Operations Ice Crew / Part Time
Department: Operations
Job Reports To: Ice Manager
 

The Nashville Predators are seeking energetic, outgoing and dependable part time candidates to assist with rink maintenance during home hockey games.  The deadline for applications is September 5, 2014.

Major Responsibilities/Activities:
• Coordinate and participate in the pre and post-game cleaning duties
• Participate in pre-game ice set-up
• Cleaning the ice during TV time outs
• Assist with in-arena maintenance

Minimum Requirements:
• Valid Driver’s License
• Must be 18 years or older
• Must be an elite skater
• Comfortable in front of large crowds

• Ability to follow written and oral instructions and complete standardized checklist forms

• Must have a flexible schedule and be willing to attend all practices, games, and other related activities

• Energetic and outgoing personality
• Exceptional communication skills
• Responsible

• Work well with others

• Work under high demand

• Hockey knowledge preferred

 

 

**Local residents preferred

**Please rate your level of ice skating expertise 1-5, 5 being the highest.

 

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please rate your level of ice skating expertise 1-5, 5 being the highest.


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Facility Operations/Security: Maintenance
Building Operations/Ice Technician - Ford Ice Center - Nashville Predators (Nashville, TN)

Job Title: Building Operations – Ice Technician
Department: Operations
Job Reports To: Operations Supervisor
This is a part time position. 

Major Responsibilities/Activities:
• Coordinates and participates in the maintenance, repair, and cleaning of the facilities, grounds and equipment for operations at Ford Ice Center.
• Participate in set-up and disassembly of hockey glass, dasher boards, party rooms, locker rooms and other event related equipment
• Preventative maintenance and repair of facility
• Perform pre/post event inspections and document with completed checklists
• Perform cleaning and maintenance on operations department equipment, keep work areas and equipment organized and functional
• Oversee installation of a quality sheet of ice, which includes ensuring a thoroughly cleaned floor, freezing the floor, painting the base color, painting lines and logos, and building to ice to required depths.
• Prepare ice for all practices, games and other ice events. Duties include: removing debris; checking ice depth; scraping, edging and resurfacing ice.

Minimum Requirements:
• Valid Drivers License
• Some experience in operations of light machinery
• Ability to read and write and to follow written and oral instructions and complete standardized checklist forms
• Demonstrate knowledge in the practice and procedures related to ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice

Essential Physical Functions:
• Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period
• Ability to work irregular hours, including nights, weekends and holidays
• Ability to climb portable and fixed ladders, accessing remote areas of the facility, working with hand and power tools, communicating via portable radio, reading and comprehending blueprints and drawings
• Ability to work with and around water and ice and to work at or below freezing temperatures for extended periods of time

Equipment Used:
• Various power and hand tools
• Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, cushman and man lifts
• Ice re-surfacers, ice edgers, and all other ice maintenance equipment
• PC and other general office equipment
• Various power and hand tools
• Forklift, scissor lifts, boom lifts, motor vehicle (company truck), and other light duty machinery

 

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Facility/Venue Management
General Manager - Fox Theatre - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The general manager is responsible for overseeing and managing the entire Fox Theatre operation including the following departments: concessions, merchandising, suite operations, building operations, event hospitality.  Liaison to the Fox Theatre box office, marketing and event booking specific to event on sales and any special promotions such as meet and greets.  Work with OEI event booking department colleagues as well as all other external promoters.  Work to further enhance operational efficiencies and synergies between Joe Louis Arena, City Theatre / Hockeytown Café and the future Detroit Events Center where feasible including labor, operations needs and purchasing.

 

Key Responsibilities

  • Oversees the implementation of OEI best practices for operations, security, event management and other similar programs.
  • Oversees all aspects of event management both public and private and acts as “Duty Officer” as assigned
  • Recommends, establishes and enforces facility operations policies and procedures; implements and enforces company policies and procedures
  • Prepares budget and monitors facility accounts and budget; researches and recommends the purchase of facilities supplies and materials; requisitions and inventories facility materials, equipment and supplies.
  • Directs the development and administers the execution of operating financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets.
  • Reviews and maintains financial statements; Prepare monthly budget variance reports for supervisor
  • Implements and maintains a high-standard for guest services, including initiatives for colleague training, employee recognition / rewards in accordance with Guest Connect
  • Provides direction and assistance to guests’ concerns, conducts all inspections related to theatre operations and oversees the deployment of safety and emergency procedures as needed at all public and private events.
  • Establishes and maintains effective working relationships with Clients, entertainment industry, community and civic organizations to encourage continual and regular use of the facilities.
  • Oversees ongoing “standard of excellence” for maintaining the Fox Theatre with a daily walk through and capturing all repairs and maintenance projects in the established log books
  • Oversees the building maintenance project list and develops execution plans
  • Plans, organizes and assigns all event related work assignments for specially identified theatre maintenance/housekeeping staff
  • Directs and oversees any building renovation/improvement projects.
  • Oversees operational and hospitality management of the Theatre for private functions and manages the relationship with the private event sales department
  • Schedules, coordinates, prepares, approves and monitors agreements for use of the facilities by ownership, IHI companies and outside groups; responds to and answers questions regarding facility rental policies and procedures and resolves complaints; checks room and facility availability for rentals; meets with licensees and prospective users to determine requirements and fees to be charged.
  • Identifies new business opportunities
  • Coordinates and communicates information between appropriate departments to ensure event/goals are executed properly
  • Provides ongoing support to other “Outside” OEI events at venues, including but not limited to, Comerica Park and the surrounding parking lots
  • Liaisons with box office, event production and booking department.
  • Directly oversees the daily operations and maintenance team at the Fox Theatre and support the City Theatre / Hockeytown Café
  • Evaluates facility practices and recommends improvements to better reflect the needs of the Clients and the facility and/or to improve the efficiency and safety of operations, in compliance with OEI policies and procedures.
  • Oversees ADA compliance for the venue

 

Supplemental Job Functions

  • Performs other duties as assigned

 

Supervisory Responsibilities

  • Manages 5 subordinate supervisors who supervise a total of 200+ colleagues within the Fox Theatre operations.  Is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues; planning, assigning, and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and resolving problems.

 

Minimum Knowledge, Skills and Abilities

  • Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field and
  • Minimum of 7 years’ industry experience in a senior management function of a theatre
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
  • Possess the highest integrity and ethical standards
  • Experience in managing and leading large-scale facility operations with a diverse workforce.
  • Excellent communication and interpersonal skills and organizational ability.
  • Ability to work with and maintain highly confidential information is required.
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
  • Demonstrated knowledge of the principles and practices used in the successful management of facilities of a similar description
  • Ability to anticipate problems and implement immediate corrective action
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
  • Considerable knowledge of event planning
  • Strong orientation towards hospitality/customer service and entertainment industry
  • Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
  • Ability to prioritize multiple projects and meet strict deadlines
  • Ability to work under minimal supervision

 

Preferred Knowledge, skills and abilities

  • Experience working in a historic theatre

 

Working Conditions

  • Irregular and extended hours including nights, weekends, and holidays
  • Exposure to moderate - high noise level
  • Ability to sit, stand, walk, climb stairs
  • Ability to lift up to 25 lbs.
  • Frequent visual/auditory attention

 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Maintenance
Event Beverage Technician - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

Oversee and maintain draft beer systems, ice machines, walk-in coolers and freezers. Maintain all equipment in stands, bars and club in Joe Louis Arena.

Key Responsibilities
• Maintain ongoing examination of the draft beer and soda pop system, ice machines, walk-in coolers/freezers and adjust, maintain, repair all components required.
• Maintain proper maintenance logs and budget logs.
• Perform pre-event inspections and repairs.
• Work with Maintenance Supervisor to staff and train beverage techs for event days.
• With direction from Maintenance Supervisor train runners in operation methods of draft beer system and changing beer barrels.
• Ensure proper shutoff of all CO2 tanks, beer barrels and air lines.

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience in refrigeration.
• Demonstrated flexibility and adaptability skills.
• Ability to work non-traditional hours, including weekdays, weekends and holidays.
• Ability to travel and adhere to the corporate travel policies.

Preferred Knowledge, skills and abilities
• Experience working with arena concessions or maintenance.
• Experience with entertainment marketing.


Working Conditions
• While performing the duties of this job, the colleague is regularly required to stand; walk; and use hands to finger, handle, or feel.
• The colleague frequently is required to stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit, reach with hands and arms, climb or balance, talk or hear, and taste or smell.
• The colleague must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability and willingness to work long and unpredictable hours on weekdays, weekends and holidays.
• Position will involve working in an arena environment with varying temperatures.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Food/Beverage Management
Dessert Cart Attendant - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The dessert cart attendant is responsible, in conjunction with suite attendants for serving dessert to suite guests at Joe Louis Arena in accordance with Olympia Entertainment’s Guest Connect service standards and applicable operational standards.


Key Responsibilities

  • Deliver timely, accurate service in a courteous and professional manner under stressful conditions.
  • Follow job procedures and supervisor’s/chef’s/manager’s/guest’s instructions and requests.
  • Retain and effectively communicate item information.
  • Execute pre-event cart set-up including wiping of cart, gathering all desserts, plates, serving utensils and ice
  • Account for all inventory on your cart
  • Greet guests in hallway and assist in any way
  • Provide clear communication to suite attendants; communicate availability
  • Follow proper procedures for restocking your cart
  • Record inventory sold and give proper change to guests
  • Thoroughly clean cart at the end of the event
  • Account for all sales and inventory at the end of the event


Supplemental Job Functions

  • Performs other duties as assigned


Minimum Knowledge, Skills and Abilities

  • Background in fine dining preferred
  • Cash handling experience necessary
  • 1-2 years customer service experience
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
  • Possess the highest integrity and ethical standards
  • Excellent guest service skills
  • Superior attention to detail
  • Ability to engage and interact with individuals at all age levels
  • Able to multi task in a fast-paced environment.
  • Ability to handle cash and inventory procedures each event
  • Ability to problem solve
  • Age requirement: 18 years or older


Preferred Knowledge, skills and abilities

  • Experience working in the sports and entertainment industry

 

Working Conditions

  • Irregular and extended hours including nights, weekends, and holidays
  • Exposure to moderate - high noise level
  • Able to push and maneuver up to 50 pounds
  • Frequent visual/auditory attention
  • Variable temperatures-required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.


The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

 


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Facility Operations/Security: Food/Beverage Management
Concessions Sous Chef - Sportservice at TD Garden (Boston, MA)

Unit Description

This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores, retail portables, food & beverage and culinary at this location. Please visit www.tdgarden.com for more information.

Position Summary
Oversee all culinary aspects of the Concessions Department with daily supervision and production of the kitchen operations. Fully responsible for menu development, scheduling, food and labor costs and sanitation. Plans, prepares and cooks high volume meals, banquets, and catered food to guests and employees. Responsible for management of the kitchen, including supervising activities of cooks, scheduling, training, implementation of policies and procedures, coordinate and actively participate in event operations and monitor food and labor costs. Plan menus, catering packages and daily specials, maintaining financial responsibility for the menu mix. Oversees inventory of food product and coordinates product ordering and receiving within corporate specifications. Maintain a clean and orderly kitchen to Comply with State and local Heath Department Regulations.

 


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Facility Operations/Security: Facility/Venue Management
Conversion Manager - The Prudential Center/ New Jersey Devils (Newark, NJ)

Prudential Center is seeking a high-energy, detail-oriented Conversion Manager. This role is crucial to the daily building operations of this state-of-the-art sports and entertainment facility. The Conversion Manager will be responsible for accurate and timely completion of arena floor conversion for all Prudential Center events including but not limited to NHL hockey, NCAA basketball games, concerts, and family shows.

Responsibilities include but are not limited to conversion crew work assignments and management, employee and building safety, and communication between management and department personnel. The manager must ensure strict adherence to standards and meet tight deadlines. The Conversion Manager is responsible for 30+ part-time employees and must be highly-motivated and possess strong leadership skills and the ability to manage a very demanding event schedule.

RESPONSIBILITIES:

Conversion Operations

  • Oversee and coordinate precise, efficient and timely conversions of arena event configurations while maintaining proper of use and operation of building setup systems including but not limited to seating, hockey and basketball equipment
  • Adhere to a consistent and meticulous checklist and inspection process prior to each NHL home game to ensure game readiness to the highest standards
  • Work closely with arena management staff and department supervisors during event planning stages
  • Anticipate and monitor manpower requirements per conversion as well as work in conjunction with  labor union to adequately staff throughout the entire season
  • Coordinate staff and ensure equipment is staged and in working order
  • Assist Operations Manager in maintaining up-to-date written policies and procedures in the Operating Manual
  • Verify that policies regarding safety, productivity and reliability are enforced
  • Assist Operations Manager with inventory/property management as relates to conversions
  • Communicate with Director and Operations Manager in identifying and maintaining necessary tools and parts to ensure efficient conversions
  • Other duties as assigned by Management

Staff Management

  • Schedule and supervise part-time conversion crew employees
  • Oversee reporting of payroll for part-time conversion crew via time-and-attendance system
  • Conduct monthly safety meetings; file and follow up on all accident reports to ensure compliance with arena and OSHA policies
  • Maintain open communication with employees and participate in departmental meetings regularly
  • Ensure disciplinary process is maintained and followed per policy

KEY RELATIONSHIPS

  • Director, Operations – Assist Director in all aspects of managing conversion operations
  • Manager, Operations – Coordinate event planning, facility and staff scheduling and ensure facility and system safety requirements; communicate with Manager when necessary parts and tools need to be purchased to ensure smooth conversions
  • Event Managers – Fulfill requirements for event and operational set-up/breakdown needs
  • Team Operations Personnel – Fulfill requirements for event and operational set-up needs
  • Human Resources – Assist in the interviewing and hiring process of new employees

KEY MEASURES OF SUCCESS:

  • Successful facilitation of event requirements
  • Operating within approved departmental budget
  • Timely completion of all  conversions
  • Maintenance of a safe and clean facility
  • Strong connection/rapport with work force

MINIMUM REQUIREMENTS

  • Bachelors Degree preferred
  • Knowledge of arena facility operations and event production preferred
  • Knowledge of area set up systems including NHL rink system, telescopic seating and basketball equipment is preferred
  • Ability to stand, bend, and walk for the majority of shift
  • Strong communication skills
  • Efficiency in project management
  • Familiarity and experience w/ hand tools
  • Forklift driving and other lift operation experience preferred

Must be available to work a varied schedule including nights, weekends, and holidays as required.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you capable of occasional heavy lifting of at least 50 lbs?
2. Do you have between 1 - 3 years experience working in a sport entertainment arena or other major venue?
3. Have you earned a Bachelor's/Technical degree from an accredited college/university in a related field?
4. Are you able to work a varied schedule based on events, including nights, weekends and holidays as required?


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Facility Operations/Security: Food/Beverage Management
Chef de Partie and Cooks (Part-time Hourly, Event-based) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and Entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding culinary creations.

 

Chef de Partie

Chef de Partie are responsible for an assigned station in the kitchen, and they assist Sous Chefs by providing leadership support to culinary staff.

 

Cook

Our Cooks perform food preparation and execution responsibilities within the kitchen environment. Cooks focus on quality, food preparation standards and consistency within each kitchen environment.

 

If you are a culinary professional and would like to be considered for a position within our culinary team, please select the link "Apply for this position" below.


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Facility Operations/Security: Server/Concessions
Server Assistants (Hockey events) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding food and beverage service and creating unforgettable guest experiences.

 

Server Assistants work alongside Servers to ensure an exceptional premium experience for our dining guests by clearing tables, maintaining immaculate eating and serving areas and assisting with the guest questions.

 

If you are 19 years or older and would like to be considered for a position within our premium service team, please select the link "Apply for this position" below.

 


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Facility Operations/Security: Server/Concessions
Suite Runners (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding food and beverage service and creating unforgettable guest experiences.

 

Suite Runners provide support to Executive and Hospitality Suite attendants by running menu items and beverage products between the kitchen and suites.  This is a fast-paced position requiring energetic and highly efficient individuals.

 

If you are 19 years or older and would like to be considered for a position within our premium service team, please select the link "Apply for this position" below.

 


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Facility Operations/Security: Server/Concessions
Beer Servers & Hawkers (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding food and beverage service and creating unforgettable guest experiences.

 

Beer Servers provide premium level quick service, pouring and serving beer to guests before and during hockey games and events.  Hawkers carry trays of beverages offering up-beat, energetic sales to guests in-bowl and on the concourse levels.   A passion for customer service and a Serving it Right certificate is required.

 

If you are 19 years or older and would like to be considered for a position within our beer service team, please select the link "Apply for this position" below.

 


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Facility Operations/Security: Server/Concessions
Bartender - Concourse Level (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding food and beverage service and creating unforgettable guest experiences.

 

Our Bartenders provide full service beer and alcohol service in the numerous bars located throughout the Level 100 and Level 300 concourse areas of Rogers Arena.  Recent concourse and bar area expansion has resulted in an increased need for experience bartenders.  Bartending experience and a Serving it Right certificate is required.

 

If you are 19 years or older and would like to be considered for a position within our bar service team, please select the link "Apply for this position" below.

 


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Facility Operations/Security: Event Guest Relations
Tour Guide - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Casual, Part Time)

 

Position: Tour Guide
Department: Event Services
Reports to: Assistant Manager, Fan Experience

 

 

 

 

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

 

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans. We’re looking for extraordinary personalities to join our Arena Tours team. Do you enjoy talking to new people from all over the world and going out of your way to make their day? Do you enjoy being the host of the party?

 

As a Tour Guide, job functions include:
· Greet and engage guests
· Assist with taking payment
· Conduct arena public and group tours on Wednesdays, Fridays, Saturdays and other days as required
· Address and resolve guest concerns in the moment
· Prepare and organize for scheduled group tours
· Assist Fan Services with data entry and tour bookings, as required
· Assist with follow-up to clients, as required
· Other duties as assigned

 

Desired Qualifications and Skills:
· Proven experience in the Customer Service industry
· Availability to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business
· Excellent interpersonal skills and a positive, friendly demeanour
· Ability to problem solve and direct guests concerns to appropriate channels as required
· Fluent in the English language, both oral and written
· High school diploma or general education degree (GED)
· Successful completion of customer service training would be an asset (e.g., Hospitality or Tourism)
· Experience working with the general public in a service oriented role
· Must be comfortable speaking engagingly, clearly and audibly to large groups of people
· Excellent time management and organizational skills
· Be comfortable working on your feet for extended periods of time
· Ability to work effectively with minimal supervision
· Ability to adhere to uniform and appearance standards
· Extensive knowledge about Vancouver and local area is an asset
· Knowledge or interest in sports and entertainment events

 

 

Interested, qualified candidates are invited to submit their resume and cover letter online at canucks.com/jobs no later than September 5th, 2014.

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have proven experience in the Customer Service industry?


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Facility Operations/Security: Custodial/Housekeeping
Event Housekeeper (Part-time) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Part-time)

 

Position: Event Housekeeper 
Department: Facility Operations & Engineering
Reports to: Guest Supervisor, Housekeeping
Date Posted: August 18, 2014

 

 

 

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

 

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests. We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience. 

 

As an Event Housekeeper, job functions include:

· Maintaining the cleanliness and safety of our seating and public areas throughout the facility during an event
· Directing and assisting our guests with any service-related issues
· Other duties may be assigned as required

 

Desired Qualifications and Skills:

· Must be able to:
    o    safely lift 35 lbs. (removing full garbage bags and carrying to a deposit location)
    o    complete bending motions to undertake floor maintenance (sweeping, mopping and garbage collection)
    o    work with the various cleaning solutions with the appropriate personal protective equipment
    o    work in a noisy and crowded environment
· Ability to learn and manage various programs including emergency response system, crowd control, lost children, alcohol program, etc.
· Ability to learn WHMIS system and use of cleaning tools/equipment
· Ability to learn to use a radio
· High school diploma or general education degree (GED)
· Successful completion of customer service training would be an asset (e.g., Super Host, Hospitality training)
· First Aid certificate
· Training in assisting the special needs public
· Fluent in a second or third language in addition to English
· Experience in working with the general public in a service oriented role
· Knowledge or interest in sport and entertainment events
· WHMIS training
· Previous housekeeping experience
· Building Service Worker/Janitorial certification

 

 

Interested, qualified candidates are invited to submit their resume and cover letter.  Please apply online by accessing our website at www.canucks.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have the ability to learn and manage various programs including emergency response system, crowd control, lost children, alcohol program, etc.?


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Facility Operations/Security: Custodial/Housekeeping
Pre/Post Event Housekeeping Crew Leader - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT

(Part-time vacancies)

 

 

Position: Pre/Post Event Housekeeping Crew Leader
Department: Event Services
Reports to: Manager, Housekeeping
Date Posted: August 18, 2014

 

 


Working with Canucks Sports & Entertainment means being part of Vancouver’s premier sports and entertainment team. We are looking forward to another exciting hockey season and complete line up of concerts.  Up to 18,810 guests per event count on us to provide a clean, comfortable and secure venue.  Our work environment is fun and high-energy; our culture is collaborative and creative.   Consider joining us as a Pre/Post Event Housekeeping Crew Leader.

 

GENERAL RESPONSIBILITIES:
(other duties may be assigned as required)

 · Direct, lead and work with pre/post event housekeeping staff, ensuring work is performed in the safest and most efficient manner possible, and within time deadlines;
· Coordinate work duties and materials for pre/post event housekeeping staff;
· Assist with on-the-job training, as required;
· Maintain housekeeping equipment;
· Maintain and regulate housekeeping supply room, conduct weekly supply inventory audit;
· Conduct regular safety and quality assurance inspections;
· Operate housekeeping equipment, as required;
· Provide written reports/status updates at the end of shifts.

 

REQUIRED EXPERIENCE/QUALIFICATIONS:

· Experience in the housekeeping industry
· General knowledge of cleaning chemicals and practices
· Knowledge of emergency cleaning procedures
· Strong communication skills, with the confidence and ability to address a group of staff at briefings.  Able to present information and instructions in a clear manner
· Excellent problem solving and crisis management skills
· Physically able to walk up and down stairs, stand for a significant portion of the shift, work in a crowded and noisy environment, and use a radio
· Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management, colleagues, direct reports
· Must be 19 years of age or older (may have to take liquor away from guests)
· Presence in the form of personal authority and maturity
· First Aid Certificate
· WHMIS Training
· Housekeeping/Cleaning Certifications
· Training/experience dealing with persons with disabilities
· Fluent in a second or third language in addition to English is an asset

 

 

Interested, qualified candidates are invited to submit their resume and cover letter.  Please apply online by accessing our website at www.canucks.com/jobs
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience in the housekeeping industry?


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Facility Operations/Security: Event Guest Relations
Premium Client Service Concierge (Casual, On-call) - Vancouver Canucks (Vancouver, BC)

 

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Casual, On-call)

 

 

 

 

 

 

 

Title: Premium Client Service Concierge
Department: Premium Client Service  
Reports To:  Manager, Fan Experience 
Head Concierge (during events)

 

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here.  We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

 

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests.  We need positive, energetic and enthusiastic individuals with an accomplished background in client service to help create that extraordinary experience.

 

DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)

· Responsible for front line service to premium seating clients, their guests and VIP’s including greeting, filling requests and problem solving during events.
· Monitor and control guest access to the exclusive suite levels while ensuring all guests are greeted upon arrival.
· Promote personal guest relations and ensure clients receive a consistently high standard of service and quality.
· Respond immediately to all incoming inquiries, suggestions and concerns from guests and take initiative to create ‘wow’ moments for our clients.
· Advise, and immediately follow up with maintenance or housekeeping, of any reported problems or concerns.
· Supply management with an activity report at the completion of each shift.
· Supervise and maintain designated concierge station during scheduled event time.
· Accept, upon rotation, additional event responsibilities, including Hospitality Suite client concierge duties, liaising with partners (e.g. ARAMARK, Ticket Centre, Impark, etc.), attending supervisors’ pre- and post-event briefings, and preparing a written report at the conclusion of the event.

 

EXPERIENCE AND QUALIFICATIONS:

· Must be 19 years of age or older, and must be available to start shifts as early as 4:00PM
· Minimum three years’ Concierge, hospitality, or client service related experience with a strong emphasis on an exceptional level of customer service and satisfaction.
· Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s.
· Must be diplomatic, mature, people-oriented and professional.
· Must be able to work evenings, weekends and holidays as required for events.
· Supervisory skills and experience an asset.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of three years’ Concierge, hospitality, or client service related experience with a strong emphasis on an exceptional level of customer service and satisfaction?


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Facility Operations/Security: Event Guest Relations
Concierge Supervisor, Premium Client Service - Vancouver Canucks (Vancouver, BC)



CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Casual, On-call)

 

 

 

 

 

Title: Concierge Supervisor, Premium Client Service
Department: Event Services
Reports To: Manager, Fan Experience

 

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here.  We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests.  We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience.

                               

Essential Duties & Responsibilities: (other duties may be assigned as required).

· Responsible for service excellence to all of our premium seating areas in Rogers Arena, including Executive Suiteholders and their guests, Avaya Champions Club members, Best Buy Club members, VIP guests, and Canucks personnel.
· Promote guest relations and ensure all premium seating clients receive a consistently high standard of service, making necessary operational decisions to ensure guests receive direct, personable service and immediate results
· Ensure concierge staff are trained and motivated to provide professional and consistent customer service to all clients in the suite areas.
· Creates a positive work environment for staff by providing ongoing clear, specific and timely coaching, recognition and feedback to ensure operational success and excellence
· Conducts annual performance reviews and ongoing performance management and coaching
· Innovative thinker that can brainstorm on new programs for premium clients and offer feedback and perspective to Director, Premium Client Service, Manager, Premium Client Programs & Suite Operations and Manager, Fan Experience.
·  Ability to work in a high paced, emotional environment with focus and a calm demeanour.
· Conduct pre and post event briefings with Concierge and  ConciergeTeam Leads and attends building wide briefing to communicate with other event staff for consistency in service.
· Liaise with all internal partners during the shift to ensure a great experience for our clients.
· Responsible for advising and immediately following up with maintenance or housekeeping any reported problems or concerns to maintain clean and safe environment for the guests.
· Provide management with a detailed activity/event report at the completion of each shift.
· Participate in various special events and promotional activities for the premium seating clients when required.
· Other duties as required.
· Participates in Event Staff Supervisor Team meetings to identify ideas, processes, systems, skill upgrading and information that would assist the Event Staff Supervisor Team in continually improving its and the Company’s efforts to achieve 100% employee satisfaction and 100% customer satisfaction

 

REQUIRED EXPERIENCE AND QUALIFICATIONS:

· Must be 19 years of age or older, and must be available to start shifts as early as 3:00PM.
· Must be able to work evenings, weekends and holidays as required for events (approximately 2-3 events per week depending on Rogers Arena event schedule).
· Minimum 5 years concierge, hospitality, or service related experience with a strong emphasis on an exceptional level of customer service and satisfaction.
· Several years supervisory skills,including experience in hiring, motivating, coaching, and directing employees
· Excellent interpersonal skills with the ability to relate professionally to all levels of staff, guests, clients and VIP’s.
· Must have excellent communication skills, professional attitude and appearance.
· Ability to multi-task under pressure and deal with difficult situations with confidence.
· Must be energetic, positive, assertive and a self-motivated person.

 

Interested, qualified candidates are invited to submit their resume and cover letter. Please apply online by accessing our website at www.canucks.com/employmentopportunities.

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum 5 years concierge, hospitality, or service related experience with a strong emphasis on an exceptional level of customer service and satisfaction?


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Facility Operations/Security: Server/Concessions
Hospitality Supervisors (Part time Hourly, Event based) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and Entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding service and creating unforgettable guest experiences.

 

Our Hospitality Supervisor play an integral role in leading staff within the Quick Service Department and for providing exceptional service to our fans and guests. With a positive, energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service.

 

If you would like to be considered for a position within our supervisory team, please select the link "Apply for this position" below.

 

 


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Facility Operations/Security: Food/Beverage Management
Purchasing Manager - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT

EMPLOYMENT OPPORTUNITY

(Permanent, full-time)

 

 

 

 

 

 

Position: Purchasing Manager

Department: Hospitality

Reports to: Division Manager, Hospitality

 

Looking to work in an environment like no other?  One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here.  At Canucks Sports & Entertainment, our Vision is   to be the premier sports and entertainment company in North AmericaWe strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.

 

On July 1, 2014, Canucks Sports & Entertainment started a new food & beverage operation at Rogers Arena.  We are excited about the opportunity to offer our fans a new cuisine program and world class service.

 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:

The Purchasing Manager leads the purchasing activities, ensuring product availability, quality and cost standards are met.  This operational management role works closely with the Chef Services team and suppliers to facilitate the timely acquisition and delivery of quality goods and services.

 

DUTIES AND RESPONSIBILITIES: 

(other duties may be assigned as required)

 

·         Oversees the purchasing and sourcing of food & beverage goods and materials

·         Identifies product specifications for items and services

·         Works hand in hand with the culinary team in sourcing products from local and regional suppliers.

·         Executes purchases that maximize productivity savings

·         Analyzes market and delivery systems in order to assess goods and material availability

·         Proactively monitors and reviews inventory activities, ensuring the arena’s product needs are met on a   timely basis

·         Monitors financial data

·         Oversees purchasing and contract management procedures and policies

·         Ensures compliance with and keeps abreast of all applicable health and safety regulations

·         Forecasts levels of demand for services and products to meet the business needs and keeps a constant check on stock levels

·         Conducts research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality, and makes recommendations

·         Liaises between suppliers/vendors and relevant internal departments and customers;

·         Identifies potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them;

·         Manages the receipt of goods and internal redistribution to designated areas as required.

 

EXPERIENCE AND QUALIFICATIONS:

·         Minimum 5 years experience in food & beverage inventory control management, and previous experience with inventory purchasing, distribution and control.

·         Bachelor’s degree in a related field or an equivalent combination of education and experience

·         Passionate about food and sourcing it form the best vendors possible

·         Forklift Operation experience

·         Experience in purchasing in the local hospitality industry, is a definite asset

·         Strong knowledge of purchasing methods and procedures, including open market purchasing and formal contracting and negotiating techniques

·         A natural problem-solving and analytical ability

·         Strong attention to detail, with solid organizational skills and the proven ability to handle multiple projects at one time

·         Proven ability to establish and maintain long-term supplier relationships

·         Ability to evaluate sample products of suppliers to determine conformance to product specifications and item requirements

·         Highly committed to a premium level of quality

·         Timely response to operational purchasing needs

·         Familiar with various resources to source products for purchase

·         Strong knowledge of inventory purchasing systems, and generating purchasing documents

·         Effective listening, verbal and written communication skills

·         Strong interpersonal and team skills, establishing cooperative working relationships with a variety of internal and external clients

·         Knowledge of Microsoft Office Suite, inventory/warehouse management and distribution software

·         Familiar with purchasing and sanitation procedures, as well as standard food and beverage equipment maintenance and refrigeration is an asset

·         Ability to analyze data, reading and interpreting financial reports

·         Ability to lift, move, push and pull equipment or boxes in excess of 40lbs

 

Interested, qualified candidates are invited to submit their resume and cover letter by accessing our website at www.canucks.com/jobs .  This position will remain open until filled.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 5 years experience in food & beverage inventory control management, and previous experience with inventory purchasing, distribution and control?


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Facility Operations/Security: Food/Beverage Management
POS Systems Administrator - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Part-time, Hourly)

 

 

 

 

 

 

POSITION: POS Systems Administrator
DEPARTMENT: Hospitality
REPORTS TO: Assistant Controller, Hospitality

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.

On July 1, 2014, Canucks Sports & Entertainment started a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:

The POS Systems Administrator is responsible for the day to day upkeep and maintenance of all POS hardware and related software used for the Hospitality Division of Rogers Arena, including but not limited to all quick service stations and premium service operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Daily operation of POS hardware and software
• Training and support for management and end users
• Supports, monitors and troubleshoots POS system issues and changes including menu changes and transaction payments
• Maintains the POS hardware onsite and provides training for managers and F&B staff
• Identifies and analyzes opportunities to streamline and ensure consistency in menu items recorded in Micros
• Assists with the set-up programming, and entering changes into POS and Inventory system at all locations including menu items, tax rates, promotions, discount codes, and inventory items
• Administers the MyMicros reporting system
• Performs other related duties, tasks and responsibilities as required from time to time

EXPERIENCE AND QUALIFICATIONS:
• Working knowledge or experience with POS software/hardware management
• Experience in restaurants or other hospitality environments
• Experience with Micros Symphony, SimVen, and Suites products preferred
• Familiarity with keyboard workstations, touch screens and tablets preferred
• Ability to install and set up new POS workstations, maintain the database and test database and software changes
• Experience with payment systems and solutions
• Working knowledge of computer networking, and experience with Microsoft Office products (Word, Excel, etc.)
• Demonstrated organization skills
• Demonstrated customer service skills
• Ability to interact with all levels of the organization
• Ability to work independently or as a member of the team
• Must work well under pressure and deadline commitments
• Strong troubleshooting skills
• Ability to work a flexible schedule including, nights, weekends and holidays
 

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

 

 

 This position will remain open until filled.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience in restaurants or other hospitality environments?


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Facility Operations/Security: Custodial/Housekeeping
Lead Housekeeper - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Permanent, Full-Time)

 

Title: Lead Housekeeper

Department: Facility Operations & Engineering
Reports To: Manager, Housekeeping and Assistant Manager, Housekeeping

 

 

 

 

SUMMARY:
The Lead Housekeeper is responsible for overseeing and managing all aspects of the post event housekeeping operations and supporting the Manager and Assistant Manager in all areas of the departments operation. This includes but is not limited to management & supervision of housekeeping staff, recruitment, inventory management, equipment maintenance, supervision and overseeing third party contracted services. The Lead Housekeeper primarily works evenings and graveyard shifts but may be scheduled to work day shifts and is expected to perform all housekeeping tasks based on operational requirements.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Responsible for ensuring maintenance and cleanliness of all assigned areas and equipment
• Assists with recruiting part time unionized post event housekeeping staff
• Supervises pre/post event housekeeping staff & operations, this includes assignment of duties to staff, conducting staff briefings, performance management and coaching of housekeeping staff, and other related requirements, with the ultimate goal of providing efficient and cost effective service in maintain the highest cleaning standards
• Provides support and coaches post event housekeeping crew leaders to assist with employee engagement, supervision of duties and completing required tasks & work assignments
• Prepares checklists of duties for pre-event housekeeping staff
• On an ongoing basis, assists with maintenance of housekeeping equipment
• Ensures staff are trained in safe work practices and customer service so that work will always be performed with safety and customer service as key priorities
• Researches improvements to housekeeping techniques and procedures with the ultimate goal of improving housekeeping practices while decreasing costs
• Liaises with the Manager and Assistant Housekeeping manager to plan maintenance procedures for the building and housekeeping equipment
• Oversees project work for the housekeeping department during the off season and mid way through the season
• Assists with supervision of contracted service cleaning staff for office, team and additional areas
• Assists manager with housekeeping inventory when required
• Assist manager with recycling program
• Perform quality control inspections.

 

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum of 3 years experience in the housekeeping industry, preferably in a similar facility
• Minimum of 5 years experience as supervisor, preferably in a unionized environment
• High School Diploma or an equivalent combination of training and experience, including computer skills and related housekeeping courses and WHMIS training
• Strong communication, interpersonal, and conflict resolution skills
• Must be a people-oriented, team builder and team player
• Must have the ability to relate professionally to all levels of staff, guests, promoters and clients
• Exceptional organizational skills
• Experience working in a unionized environment
• Experience with using any cleaning machinery, ie auto scrubber, carpet extractor
• Experience with recycling and composting
• Self-starter, with solid initiative and the ability to work with minimal supervision
• Creative thinker with the ability to visualize ways to improve systems and procedures
• Ability to work evenings, overnight, and weekends
 

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

 Interested, qualified candidates are invited to submit their resume and cover letter. This position will remain open until filled.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years experience in the housekeeping industry, preferably in a similar facility?
2. Do you have supervisory experience with unionized employees?
3. Have you supervised a team of more than 50 employees?
4. Have you worked graveyard shifts before?


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Italian Cuisine) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Permanent, full-time)

 

 

 

 

 

 

Position: Sous Chef (Italian Cuisine)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Work Location: Vancouver, BC
Salary: $50,000-$60,000 + 10% target performance bonus, along with a comprehensive benefits package

 

On July 1, 2014, Canucks Sports & Entertainment (headquartered in Vancouver, British Columbia) will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new premium cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Sous Chef (Italian Cuisine) will be responsible for the creation and service of outstanding food and for the daily supervision and production of culinary operations including game and non game day events. This incumbent will bring their expertise in Italian cuisine to our premium restaurants and will focus on leading and teaching a culinary team to support our premium restaurants. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary team including supervising activities of cooks and stewards in a restaurant with an Italian cuisine focus
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Demonstrates and trains team members on Italian cuisine cooking techniques
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef, preferably at a high volume, similar sized facility
• Significant experience in authentic Italian cooking is essential
• Formal training in Italy would be an asset
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience is required
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

 

Posted on June 23, 2014 and will remain open until filled.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum 5 years' experience as a Sous Chef, preferably at a high volume, or similar sized facility?


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Permanent, Full-Time) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position
: Sous Chef
Department: Hospitality - Chef Services
Reports to: Executive Chef

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

SUMMARY:
The Sous Chef will be responsible for the creation and service of outstanding food and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Responsible for the overall management of culinary staff including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef, preferably at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


Apply for this position      |      Go back job listings


 

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