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Current available jobs in Facility Operations/Security:


» Security Officer - BB&T Center (Sunrise, FL)
» Event Changeover Staff - Buffalo Sabres (Buffalo, NY)
» Event Based Cleaner - Buffalo Sabres (Buffalo, NY)
» Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)
» Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)
» Part-time Ice Crew - Carolina Hurricanes (Raleigh, NC)
» Part-time Deck Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Ledge Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Club Restaurant Host/Hostess - Carolina Hurricanes (Raleigh, NC)
» Part-time Club Restaurant Server - Carolina Hurricanes (Raleigh, NC)
» Part-time Club Restaurant Server Asst - Carolina Hurricanes (Raleigh, NC)
» Part-time Catering Service Staff - Carolina Hurricanes (Raleigh, NC)
» Part-time Commissary Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Cash Room Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time In-seat Expeditor - Carolina Hurricanes (Raleigh, NC)
» Part-time In-seat Runner - Carolina Hurricanes (Raleigh, NC)
» Part-Time Parking Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)
» Event Parking Attendant - First Niagara Center (Buffalo, NY)
» Electrician - Florida Panthers Hockey Team (Sunrise, FL)
» Guest Services Supervisor (Part-time) - Minnesota Wild (St. Paul, MN)
» Skate Guard/Front Desk - Ford Ice Center - Nashville Predators (Nashville, TN)
» Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)
» Alcohol Compliance Team Member - Smokey Mountain Sportservice/Bridgestone Arena (Nashville, TN)
» Director of Hospitality - St. Louis Blues (St. Louis, MO)
» Guest Services & Premium Events Manager - St. Louis Blues/ Scottrade Center (St. Louis, MO)
» Kitchen Supervisor - Concessions - TD Garden (Boston, MA)
» Concessions Stand Lead/Supervisor - TD Garden (Boston, MA)



Facility Operations/Security: Security
Security Officer - BB&T Center (Sunrise, FL)

Responsibilities Include:

  • Coordinating various deliveries

  • Controlling and Monitoring security cameras

  • Monitoring exterior doors to the building and maintaining a secure environments for our visitors

  • Controlling guest/vendors access to the Arena

  • Ensure all areas are maintained in a professional and clean manner during shift

  • Follow safety and security policies, programs and procedures

  • Ability to handle the telephone and speak clearly and professionally

  • Ability to handle crisis situations in the event of emergency and/ or fire

  • Work with all departments to ensure the building’s needs are met

  • Other duties as assigned

Qualifications:

  • Previous experience is a must

  • Passion to work with people and willingness to learn

  • Excellent interpersonal, organizational, written and verbal communication skills

  • Detail-oriented, team player, professional demeanor and assertive

  • High Degree of self-motivation and ability to work alone if necessary

  • Must have a flexible schedule and be available on weekend/overnights

  • Customer service experience

  • Well-groomed/ clean shaven

  • Reliable transportation

  • Punctual and dependable individual with a positive attitude

  • Applicant must possess a valid Florida Class D Security License

  • Must pass background check and drug screening

Education/ Training:

  • High School Diploma or Equivalent

  • Valid FL Security D License

Skills Required:

  • Effective Oral and Written Communication

  • Ability to lift 30 lbs.

  • Reading

  • Conflict Resolution

  • Time Management

  • Patron Relations

  • Self Defense

  • Math Aptitude

  • Physical Dexterity

  • Dependability

  • Professionalism

 


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Facility Operations/Security: Maintenance
Event Changeover Staff - Buffalo Sabres (Buffalo, NY)

Summary

Set up furniture, staging, equipment, supplies, and materials for a variety of events held at the arena.  Maintains grounds at the facility.

Responsibilities

  1. Set up, move and remove chairs, risers, staging, sports equipment, tables, supplies, and equipment.

  2. Load and unload supplies and equipment.

  3. Perform a variety of cleaning functions, which includes sweeping, mopping, vacuuming, etc.

  4. Maintain exterior building grounds.

  5. Operate motorized equipment such as forklifts, auto-scrubbers, pallet jacks, Cushman carts, vacuums, trash compactor, and cardboard bailer.

  6. Properly handle tools, and return tools to storage when tasks are completed.

  7. Be courteous and treat people with respect.

  8. Maintain strict confidentiality of all issues worked with.

  9. Assist in various project work as necessary.

  10. Maintain open communication with Supervisor at all times.

  11. Maintain a professional attitude and appearance at all times.

  12. Perform other duties and tasks as assigned or become evident.

Education / Training

A High School diploma or equivalent is required.  Previous maintenance/changeover experience preferred.  Must be able to properly operate tools.  Must be able to interpret and carry out instructions given in written, oral, or diagram form.  Previous forklift experience preferred.

Physical Requirements

Must be able to lift at least fifty (50) pounds.  Must be able to walk or stand for long periods of time.  Must be able to work on irregular work surfaces, such as stages, ramps, lifts, ice, dirt, ladders, man lifts, or other surfaces.  Maximum body weight cannot exceed 280 pounds in order to comply with safety limitations of equipment.   Must be able to move equipment and properly handle tools.  Must be able to work outside in all types of weather.  Must be able to work flexible hours that can include days, evenings, nights, weekends, holidays and shift work as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to lift at least fifty (50) pounds? Yes or No
2. Are you able to walk or stand for long periods of time? Yes or No
3. Are you able to work on irregular work surfaces, such as stages, ramps, lifts, ice, dirt, ladders, man lifts, or other surfaces? Yes or No
4. Are you able to work outside in all types of weather? Yes or No
5. Are you able to work flexible hours that can include days, evenings, nights, weekends, holidays and shift work as needed? Yes or No


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Facility Operations/Security: Custodial/Housekeeping
Event Based Cleaner - Buffalo Sabres (Buffalo, NY)

Summary of Position

Operate cleaning equipment and use cleaning products and sanitary supplies to maintain the building in a clean and safe environment for our customers, patrons, and employees.

Core Responsibilities

  1. Sweep, mop, and vacuum floors, corridors, halls, and stairwells.  Clean bathrooms, including sinks, toilets, floors, walls, mirrors, etc.  Restock sanitary supplies such as toilet paper, paper towels, and hand soaps.  Clean other assigned areas such as offices, locker rooms, suites, and sport areas, such as basketball courts, Astroturf carpets, and hockey glass and dasher boards.

  2. Project cleaning, such as washing windows, stripping and waxing floors, and shampooing carpets and runners.

  3. Remove trash, debris, and refuse.   Take trash materials to the proper location, and dispose of it properly.

  4. Sweep sidewalks, curbs, and parking areas.  Remove trash from these areas and dispose of it properly.

  5. Attend training to remain informed of safety regulations and cleaning techniques.

  6. Maintain open communication with Supervisor at all times.

  7. Maintain a professional attitude and appearance at all times.

  8. Perform other related duties or tasks as assigned or as become evident.

Education / Training

A High School diploma or equivalent is preferred.  Previous housekeeping/cleaning experience preferred.  Must be able to read and write.  Must be able to carry out instructions furnished in written, oral, or diagram form.

Physical Requirements

Must be able to lift at least fifty (50) pounds.  Must be able to walk or stand for long periods of time.   Must be able to work on irregular work surfaces, such as stages, ramps, lifts, ice, dirt, or other surfaces.  Must be able to bend, sit, stand, squat, and walk to reach areas to be cleaned.  Must be able to work outside in any weather conditions.  Must be able to move equipment and properly handle tools.  Must be able to maintain a flexible schedule based on scheduled events, special projects, evenings, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work irregular hours including weekends, evenings, overnight shifts, holidays? Yes or No
2. Are you able to lift up to 50 lbs.? Yes or No
3. Are you able to walk and stand for long periods of time? Yes or No
4. Are you able to work on irregular work surfaces (stages, ramps, lifts, ice, etc.)? Yes or No


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Facility Operations/Security: Security
Event Security Guard - First Niagara Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work irregular hours including weekends, evenings, overnight shifts, holidays? Yes or No
2. Are you willing and able to respond to emergent situations? Yes or No
3. Are you able to obtain New York State Security Guard Registration? Yes or No
4. Are you able to lift up to 50 lbs.? Yes or No
5. Must be able to walk stairs, stand, sit, and walk for extended and varying periods of time? Yes or No


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Facility Operations/Security: Facility/Venue Management
Part-time Operations Changeover Crew - Carolina Hurricanes (Raleigh, NC)

Operations Changeover crew are responsible for the conversion of the different arena setups as well as some general maintenance of the building’s systems and equipment.  

Qualifications

Must be at least 18 years old. Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time. Job may require work in adverse weather conditions. Must have and maintain a valid North Carolina driver’s license.  Previous forklift experience a plus.

Must be able to work a flexible schedule depending on event including late nights (typically 9 pm-2:30 am), weekends and holidays as needed. On certain occasions some shifts could start as late 11pm and go to as late 6am.

Must pass criminal background check.

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever previously been employed by PNC Arena? If so when and in what Department?


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Facility Operations/Security: Maintenance
Part-time Ice Crew - Carolina Hurricanes (Raleigh, NC)

Work on PNC Arena Ice Crew during Carolina Hurricanes Hockey Games ice skating with a shovel during TV time outs and wiping down the hockey glass. Must clean the hockey glass before games. Assist during any ice installations and ice removals. Work any other ice event at PNC Arena such as Disney on Ice etc. Other Field of Play projects as required.

A qualified candidate:

• Must be a team player with the ability to work the majority of 43 home games which includes nights, weekends and holidays
• Must be able to interact with fans, players, coaches and referees while on the ice area
• Must have adequate ice skating ability to perform TV timeout shoveling procedures
• Must have the ability to provide superior customer service to all fans
 

Qualifications

Ice skating experience required. Able to lift 75 pounds and able to assist in spectator glass changes. Candidate must be self-motivated as supervision will be limited.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Deck Attendant - Carolina Hurricanes (Raleigh, NC)

The Deck Attendant is responsible for providing excellent customer service, taking and deliver orders to guests in the Deck. Attendants will also be responsible for keeping the Deck clean and stocked. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed.
 

Qualifications

Candidate must be at least 21 years old. Responsible for inventory, cash and cleaning of your assigned area. Prepare your assigned area with product and serve guests in a responsible manner. Experience with liquor may be required.

Responsible for accurately accounting for your cash drawer. Must be able to stand for long periods of time as well as climb stairs, bend and lift up to 30 pounds. Excellent customer service skills are required. Previous food and beverage or waiter/waitress experience preferred. Must be capable of operating independently or jointly with another co-worker. Able to work late nights, weekends and holidays with great availability, available by 5:00 pm on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Food/Beverage Management
Part-time Ledge Bartender - Carolina Hurricanes (Raleigh, NC)

Adhere to all policies and procedures as described and effectively execute a safe and professional atmosphere of service in the Ledge Lounge at PNC Arena. 

  • Exhibit professional and courteous behavior at all times
  • Present a neat and tidy appearance while adhering to uniform standards
  • Communicate effectively with guests, all levels of management and co-workers 
  • Possess a general wine knowledge and be able to assist guests with wine selections
  • Possess  a vast knowledge Alcoholic Beverages and Drink Recipes
  • Maintain the proper care of equipment and food & beverage items
  • Work with Ledge Bar Staff to provide excellent  beverage service while adhering to North Carolina health codes and Alcoholic Beverage Control (ABC) policies
  • Create pleasing atmosphere for patrons and their guests 
  • Willingness to learn and utilize POS system
  • Adhere to all Alcohol Service Policies including NC - ABC & ALE regulations as well as The PNC Arena policies
  • Complete routine and special tasks as related to the Food and Beverage Department 

Qualifications

Must be at least 21 years old. Minimum of 2-5 year bartending experience preferred. Capable of handling cash/credit cards and inventory efficiently.

Must have effective communications skills. Friendly, attentive and detail oriented. Must be a team player. Must be able to work in an extremely fast paced environment.

Must be able to work long periods while standing, bending, stretching, reaching, walking up and down stairs, and lifting as the work duties demand. Must be able to lift up to 50 pounds unassisted.

Must be able to work a flexible schedule including nights, weekends and holidays.  Must have reliable transportation. 

Must be able to pass criminal background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Club Restaurant Host/Hostess - Carolina Hurricanes (Raleigh, NC)

Responsible for greeting and seating guests in the Arena Club Restaurant. Communicate menu and Arena information to guests. Maintain thorough knowledge of menu. Provide friendly, courteous and helpful service to our guests. Help maintain accurate, clean menus.

Job responsibilities include but are not limited to:
• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Maintain the proper care of equipment and food & beverage items
• Work with Restaurant Team to provide excellent food and beverage service while adhering to North Carolina health codes and policies
• Create pleasing atmosphere for patrons and their guests
• Ability to work in a fast paced environment under heavy pressure
• Complete routine and special tasks as related to the Food and Beverage Department

Qualifications

Must be at least 18 years old. Strong customer service and communication skills are required. 1-2 years previous customer service experience preferred.

Must be able to stand for long periods of time and walk up and down stairs as work duties demand. Must be able to lift up to 25 lbs unassisted.

Must be able to work flexible work schedule including home hockey games, home basketball games, and a variety of concerts and family shows scheduled on nights, weekends, and holidays. Must have reliable transportation.

Must pass a criminal background check. 
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Club Restaurant Server - Carolina Hurricanes (Raleigh, NC)

Responsible for taking orders from guests and deliver their food in a timely manner. Provide information and answer questions about the menu. Provide friendly, courteous service to guests. Communicate orders to the kitchen. Continue to provide service to guests until they are leave the restaurant.

Job responsibilities include but are not limited to:

• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Possess a general wine knowledge and be able to assist guests with wine selections
• Maintain the proper care of equipment and food & beverage items
• Work with Restaurant Team to provide excellent food and beverage service while adhering to North Carolina health codes and policies
• Create pleasing atmosphere for patrons and their guests
• Ability to work in a fast paced environment
• Willingness to learn and utilize POS system
• Willingness to adhere to all Alcohol Service Policies including NC - ABC & ALE regulations as well as RBC Center policies
• Complete routine and special tasks as related to the Food and Beverage Department

Qualifications:

Must be at least 18 years old. Strong customer service and communication skills are necessary. A minimum of 2-5 years previous food and beverage or restaurant waiter/waitress experience preferred.

Must be able to stand for long periods of time and be able to walk up and down stairs as work duties demand.

Must be able to lift up to 30 lbs unassisted. Must have reliable transportation.

Must be able to work flexible schedule including home hockey games, home basketball games, and a variety of concerts and family shows scheduled on nights, weekends, and holidays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace. 
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Club Restaurant Server Asst - Carolina Hurricanes (Raleigh, NC)

This position will assist the server in providing outstanding service to all guests.

Job responsibilities include but are not limited to:

• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Maintain the proper care of equipment and food & beverage items
• Work with Restaurant Team to provide excellent food and beverage service while adhering to North Carolina health codes and policies
• Create pleasing atmosphere for patrons and their guests
• Ability to work in a fast paced environment
• Willingness to adhere to all Alcohol Service Policies including NC - ABC & ALE regulations and PNC Arena policies
• Assist in Setting up and breaking down of Dining Room
• Removal of “Dirty” dishes and glassware from Dining Room
• Complete routine and special tasks as related to the Food and Beverage Department
 

Qualifications

 Must be at least 18 years old. Strong customer service and communication skills are necessary. 1-2 years previous food and beverage or restaurant waiter/waitress experience preferred.

Candidates must be able to work on their feet for long periods of time and be able to walk up and down stairs as the work duties demand. Must be able to lift up to 50 lbs unassisted. Must have reliable transportation.

Must be able to work flexible schedule including nights, weekends, and holidays. Must pass a background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Catering Service Staff - Carolina Hurricanes (Raleigh, NC)

Effectively execute the safe and professional setup, service and breakdown of catered events held at the PNC Arena.
• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Comprehend Banquet Event Order instructions to accurately setup, service and breakdown
• Maintain the proper care of equipment and food items
• Work with Culinary Team to service food and beverage for banquet events adhering to North Carolina health codes and policies
• Create pleasing atmosphere for clients and their guests; assist clients with event day needs
• Complete routine and special tasks as related to the Food and Beverage Department
 

Experience:

• 2 - 5 years experience in a service role in a restaurant or catering environment preferred

Qualifications

• Candidate must be able to work on their feet for long periods of time and be able to walk up and down stairs as the work duties demand
• Candidate must be able to work flexible hours including day and night shifts, on weekdays, weekends and holidays
• Candidate must be able to lift up to 50 lbs unassisted
• Reliable transportation
• Access to the internet
• Available via telephone and email

Must pass a background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have reliable transportation?
2. Can you work a 5 am shift, weekdays and weekends?
3. Can you work holidays?
4. Have you worked at PNC Arena before?
5. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Commissary Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for transporting requested items from the central warehouse to an assigned location. Assist in receiving deliveries and maintaining inventory. Assist in maintaining a clean, organized warehouse. Communicate with supervisors and concession stands to deliver accurate orders.
 

Qualifications

Must be 18 or older. Strong customer service and communication skills are necessary. Previous food and beverage and inventory or receiving experience preferred. Should be able to stand, bend for long periods of time as well as climb stairs. Must be able to lift up to 50 lbs.

Must be able to read and follow verbal and written instructions. Must be able to follow directions and enforce access within the building.

Must be able available to work shift starting at 6am-7am. Must be able to work flexible work schedule including nights, weekends, and holidays as needed.

Must pass a crimnal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace. 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Cash Room Attendant - Carolina Hurricanes (Raleigh, NC)

Cash Room Attendant is responsible for counting, assigning and verifying gate receipts, cash banks and cash reconciliation documents.  Also assigns and verifies counted cash banks for all food and beverage locations within the arena.  Additional responsibilities include counting the cash vault, counting coin and currency using automated equipment counters, creating various reports using Excel, Word and Quest, making cash pickups from concession stands (escorted via security guard) making bank deposits and balancing the vault.  

Qualifications

Must be at least 18 years old. Must have excellent communication, strong customer service skills as well as exceptional attention to detail.  Previous coin/currency handling experience and above average math skills are preferred. Should be able to stand for long periods of time including walking up and down stairs and the ability to lift 35 pounds. 

All shifts include late night hours (approx. 11:00 pm – 11:30 pm for hockey/basketball, up to 1:00 am for some concerts) weekends and holidays.   

Candidates must be available to report for work Monday – Friday shift between 3:30 – 4:00 p.m. Weekend/Holiday report times will vary based on Event time. 

Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time In-seat Expeditor - Carolina Hurricanes (Raleigh, NC)

Compile and organize orders as received in the in-seat kitchen.  Assign orders to runners to be delivered to guests. Responsible for ensuring that proper food temperatures are maintained and all orders that go out are fresh and well presented. Works closely with supervisors on all functions involving cash transactions and reports. Responsible for safety standards, neatness and sanitation of work areas. Complete other tasks as assigned.
 

Qualifications

  • Must be at least 21 years old.
  • Strong customer service and communication skills are necessary. Previous food and beverage experience is preferred. Must be able to stand for long periods of time as well as climb stairs, bend and lift up to 20 pounds. Must be able to follow directions as assigned.
  • Must be able to work a flexible work schedule including nights, weekends, and holidays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time In-seat Runner - Carolina Hurricanes (Raleigh, NC)

Deliver food and beverages from in-seat pantry to guests in their seats in an efficient manner. May also assemble food and beverages orders as necessary.  Provide friendly, courteous and helpful service for our guests. Maintain a thorough knowledge of the In-Seat menu. Provide information about the In-Seat menu and general information about other concessions in the building. Provide general Arena information and directions to our guests. May complete other tasks as necessary.  
 

Qualifications

  • Must be at least 21 years old.
  • Strong customer service and communication skills are necessary. Previous food and beverage experience is preferred.
  • Must be able to stand for long periods of time as well as climb stairs, bend and lift up to 20 pounds. Must be able to follow directions and enforce access within the building.
  • Must be able to work a flexible work schedule including nights, weekends, and holidays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Facility/Venue Management
Part-Time Parking Attendant - Carolina Hurricanes (Raleigh, NC)

The position of Parking Attendant is responsible for facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas during and after arena events. The starting pay rate for this part-time position is $8.00 an hour.  

Qualifications

Must be at least 18 years old and speak fluent English. Applicants should have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Attendant requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 to 5:15pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must be able to pass a background check. Incomplete applications will not be considered. 

PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Are you able to report to work by 5:00 pm?
3. Are you available mornings and afternoons on weekdays (7:00 am-2:00 pm)?
4. Are you able to lift up to 35 lbs?
5. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.
6. Have you previously been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Usher/Ticket Taker
Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)

 The position of Cashier is responsible for collecting parking payments and vouchers from patrons, and facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas before and after arena events. The starting pay rate for this part-time position is $8.50 an hour.
 

Qualifications:

Must be at least 18 years old and speak fluent English. Applicants for Cashier must possess the ability to make accurate cash transactions, and have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Cashier requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 pm to 5:15 pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must pass a criminal background check. Incomplete applications will not be considered.  PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Are you able to report to work by 5:00 pm?
3. Are you available mornings and afternoons on weekdays (7:00 am-2:00 pm)?
4. Are you able to lift up to 35 lbs?
5. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.
6. Have you previously been employed by PNCArena? If so, when and in what department


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Facility Operations/Security: Facility/Venue Management
Event Parking Attendant - First Niagara Center (Buffalo, NY)

Summary of Position

To ensure the safety of our guests, contractors and employees while they are entering and exiting the parking ramp and parking lots, all while maintaining a high level of customer service.  Ensure the safety of vehicles while in ramp and lots.  Monitoring and controlling the movements of patrons, visitors, and contractors using various methods service is also a main component of the job.

Core Responsibilities

·         Provide a high level of service to patrons before, during, and after events. Our goal is to have 100% positive interaction with patrons; 

·         Monitor the access and egress of patrons in the parking ramp and surface parking lot;

·         Conduct routine surveillance rounds around the parking lots including the immediate perimeter;

·         Perform other related duties or tasks as assigned or as become evident;

·         Remain calm and professional in all situations;

·         Monitor assigned areas within the parking lots to ensure guest safety and compliance with building policy;

·         Remove trash, debris, and refuse.   Take trash materials to the proper location and dispose of it properly;

·         Greet, monitor and control the movements of patrons, visitors, employees and contractors;

·         Report pertinent safety, maintenance and personnel information to supervisor;

·         Maintain a professional attitude and appearance at all times;

·         Create documentation for all pertinent events and maintain daily log sheets;

·         Must be able to handle money, and create change in a fast paced environment;

Requirements of the Position:

·         High School Diploma or Equivalent;

·         Must be able to obtain New York State certification and be of good character;

·         Previous parking lot, cash handling and/or security experience is preferred;

·         Must be able to stand, sit, walk for extended and varying periods of time;

·         Must be able to walk stairs;

·         Must be able to lift up to 50 lbs.;

·         Must be willing and able to work in all weather conditions;

·         Must be willing and able to respond to emergent situations;

·         Must be able to work irregular hours including weekends, overnight shifts, holidays and unscheduled and forced overtime shifts;

·         Must be able to work effectively with limited supervision at times.

Competencies:

·         Communicate effectively;

·         Treat guests in a kind and courteous manner;

·         Respond to request for service and assistance;

·         Follow policies, procedures, and instructions;

·         Use time efficiently;

·         Observe safety and security procedures.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to stand, sit, walk for extended and varying periods of time? Yes or No
2. Are you willing and able to work in all weather conditions? Yes or No
3. This position is event based and requires working weekends, evenings, and holidays. Are you able to meet this requirement? Yes or No
4. Are you willing and able to respond to emergent situations? Yes or No


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Facility Operations/Security: Facility/Venue Management
Electrician - Florida Panthers Hockey Team (Sunrise, FL)

SUNRISE SPORTS & ENTERTAINMENT

JOB DESCRIPTION

JOB TITLE:                Electrician

FACILITY:                BB&T Center

DEPARTMENT:        Building Operations                                        FSLA: Salary, Exempt

REPORTS TO:           Arena Operations, Director

POSITION SUMMARY:

Install, maintain, and repair electrical system within facility, troubleshoot Electrical issues in a safe manner, also must have ability to ready electrical blue prints and associated drawings.   Ability to progress projects from beginning to end in a safe and timely manner and ensure that work is in accordance with National Electrical Codes.

 Ability to lead, manage and schedule electrical staff. Oversee electrical projects paying close attention to details. 5 years’ experience as lead electrician is preferred.  

MAJOR RESPONSIBILITIES:

·      Assemble, install, test, and maintain electrical equipment or electronic wiring, appliances, lighting fixtures. Must be proficient at using hand tools and power tools.

·      Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.

·      Maintain Electrical Department Stock, issue and complete work orders based on priority.

·      Plan layout and installation of electrical projects based on job specifications and local codes.

·      Maintain current electrician's license or identification card to meet governmental regulations.

·      Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.

·      An ability to follow lock out/tag out safety guide lines in accordance with NFPA 70E.

·      Other duties as assigned.

·      Ability to oversee electrical installations and maintenance projects by outside contractors.

·      Skilled in the operation of aerial lift equipment.  

KNOWLEDGE, SKILLS AND ABILITIES

·      Knowledge of machines and tools including their designs, uses, repair, and maintenance.

·      Ability to read electrical drawings and schematics. 

·      Ability to work independently on projects.

·      Ability to bend conduit to meet codes.

·      Able to work nights, weekends and holidays.

WORKING CONDITIONS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to work extended and/or irregular hours including nights, weekends and holidays.  This position has some exposure to adverse conditions.  The position requires the ability to see details at a distance and the capacity to lift, pull, push and carry up to 50 pounds. 

Disclaimer: This description portrays in general terms the type and a level of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Supervisor (Part-time) - Minnesota Wild (St. Paul, MN)

Position Summary/Description:

The Supervisor works with and reports to the Lead Supervisor and is responsible for implementing and supervising all service initiatives defined below, while exceeding guest’s expectations.

Responsibilities

  • Responsible for the entry process as an usher, allowing guests event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locations.
  • Responsible for working in a variety of areas including elevators, stairwells, aisles, lobbies and Guest  Services desks
  • Monitors work area, ensuring building policies are enforced including but not limited to fan behavior/ safety, no smoking, curtain closure, guest concerns etc.
    • Verification of ticket for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needs.
    • Stand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being met.
    • Periodic section checks which include walking down and up stairs ensuring guests are not smoking, responding to guest needs, looking for contraband, looking for safety hazards
  • Responds in a timely fashion to the guests needs and reports any concerns to the supervisor
  • May be assigned to work in confined areas including elevators, stairwells and hallways. 
  • Build relationships with the guests in your assigned locations.
  • Follows proper procedures during evacuations and emergencies.
  • Attends the pre-shift meeting for each event.
  • Ability to transport guests via a wheelchair to locations within our facility
  • Performs other related duties as assigned.

Position Requirements

1.  Formal Education & Certification

·         High School Diploma/GED

2.  Knowledge & Experience

·         Customer service experience

·         Usher experience preferred

·         Supervisory skills a plus

·         Knows the role of ticket taker and the Usher and can assist the front line staff as needed

·         Strong problem solving skills including identifying and resolving in a timely manner

·         Able to follow instructions and respond to supervisor direction

·         Able to work with the guest and staff in a professional manner at all times

3.  Personal Attributes

·         Customer services oriented and have a fan friendly attitude

·         Able to work independently and within a team and a service oriented environment

·         Professional appearance at all times

4.  Work Conditions/Essential Functions

·         Available to work evenings, weekends and normal business days

·         Able to deal with frequent change

·         Able to work all Guest Services positions within the facility

·         No guarantee of hours

·         Ability to stand up to 6 hours at a time

·         Ability to lift and/or move up to 25 pounds

·         Ability to push and pull wheelchairs up to 300lbs.

·         May be exposed to inclement weather-coat will be provided

·         Able to walk up and down steps

·         Able to read ticket and direct guests appropriately

Local Candidates Only


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Facility Operations/Security: Event Guest Relations
Skate Guard/Front Desk - Ford Ice Center - Nashville Predators (Nashville, TN)

Ford Ice Center Job Description

Job Title: Skate Guard/Front Desk

Department: Front of House

Job Reports To: Office Manager

 

Major Responsibilities/Activities:

 

·         Must be polite, cooperative, and work well with others

·         Assist public with rental skates

·         Return skates to skate rack when session is over

·         Responsible for enforcing ice skating rules and safety procedures during public session

·         Must enjoy working with public especially children

  • Serve as a receptionist for the telephone system and walk-in guests
  • Assist management in administrative duties and responsibilities
  • Operate Point of Sale unit for skate rentals
  • Balance register and fill out proper forms at beginning and end of shift

 

Minimum Requirements:

 

·         16+ years old

·         Must know how to ice skate

·         Previous cash handling experience

·         Ability to work Friday-Sunday evening hours including holidays

Essential Physical Functions:

 

·         Standing for periods of time

·         Lifting, reaching and bending

·         Ability to work with and around water and ice and to work at or below freezing temperatures for extended periods of time

·         Ability to lift up to 30 lbs.

 

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Maintenance
Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)

Job Title: Operations Changeover Crewman
Department: Operations
Job Reports To: Operations Supervisor
Status: Non-Exempt

Major Responsibilities/Activities:
• Participate in set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and all other event related equipment
• Configuration of arena bowl seating and rails
• Perform cleaning and maintenance on operations department equipment, keep work area and equipment organized and functional
• Assist with supervising the work of temporary labor staff

Minimum Requirements:
• Some experience in the operation of light duty machinery
• Ability to read and write and to follow written and oral instructions

Essential Physical Functions:
• Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period
• Ability to work long and/or irregular hours including nights, weekends and holidays
• Ability to climb portable and fixed ladders

Equipment Used:
• Various power and hand tools
• Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, cushman and man lifts

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Food/Beverage Management
Alcohol Compliance Team Member - Smokey Mountain Sportservice/Bridgestone Arena (Nashville, TN)

Our Alcohol Compliance Team (ACT) Members are responsible for staying on the service floor during arena events, working in partnership with alcohol service staff as they ensure policy adherence and proper alcohol service at all stands, bars and other assigned locations.

- Previous experience in a compliance or monitor role highly preferred.
- Military, police, security or similar a plus!
- Must have or be able to obtain a Tennessee ABC License before your first day of work.
- Ideal candidates maintain an assertive, authoritative presence with the ability to stay calm and professional under pressure.
- Must be able to work all Predators home games, as well as concerts and other arena events. Additional hours may be available based on event schedules.

The basic duties of this important role include monitoring alcohol service and providing support to servers in an assigned section of the stadium or event center; assisting in guest alcohol service questions and concerns; and providing general feedback on alcohol service compliance to the supervisor on duty.
 

This role is perfect for a friendly and compliance-oriented individual with a successful track record of working well in groups, teams and independently, as specific shifts and assigned areas may change based on business need. Please note, this is a position requiring the ability to both monitor compliance as well as work well and as a partner and support for bartenders and other alcohol service staff.

Benefits include free gameday parking and retail discounts.

Come join our team and help us Create Special Experiences One Guest at a Time!

EOE MFDV


Note: This position was originally posted on the DNC Sportservice employment site. To ensure that your application is considered for this position, please click here to apply for this job on the DNC Sportservice employment site.

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Facility Operations/Security: Facility/Venue Management
Director of Hospitality - St. Louis Blues (St. Louis, MO)

Scottrade Center and Peabody Opera House is seeking a Director of Hospitality to provide best-in-class guest services at our sports and entertainment venues.

Responsibilities:

Core Work Activities:  Leading Guest Services Team - Maintaining Guest Services Goals - Managing Projects and Policies - Providing Exceptional Customer Service

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business, decision making; demonstrates honesty/integrity; leads by example.
  • Upholding Scottrade Center and Peabody Opera House standards for quality and performance in all phases of hospitality and guest services.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees.  Manages all day-to-day operations.  Understands employee positions well enough to perform duties in employees’ absence.
  • Meets with clients for site visits to assist with the pre-planning of future sporting events,  concerts, entertainment shows and guest functions.
  • Maintains current knowledge of local area, attractions and events.
  • Constantly innovating and promoting the guest experience.
  • Maintaining strong, collaborative working relationships with all applicable external vendors as well as all internal departments to ensure successful events.
  • Creating a best-in-class service team and ensuring that all events and interactions with guests are exceptional.
  • Providing input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the venues’ competitive position in anticipation of changing customer needs within the dynamic hospitality environment.
  • Keeps Guest Services team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Guest Services goals to produce desired results.
  • Preparing and submitting reports/monthly projections as required.
  • Reviews staffing levels to promote that guest service, operational needs and financial objectives are met.
  • Understands the impact of Guest Services operations on the sport and entertainment experience and business financial goals.
  • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Guest Services areas.
  • Handle guest complaints and verify that all guest issues are resolved.
  • Working closely with multiple sub-contractors to ensure all standards are met and terms of the contracts are followed.
  • Managing operational budget, monthly P&L statement, ensuring accurate financial reporting.
  • Verifies compliance with all Guest Services policies, standards and procedures.
  • Verifies venue policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support Peer Review Process.
  • Acts as the “Service Champion” for Guest Services and creates a positive atmosphere for guest relations.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds and handles guest problems and complaints.
  • Verifies employees are treated fairly and equitably.
  • Manages employee progressive discipline procedures for Guest Services Staff.
  • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Required Skills/Experience:

  • Bachelor’s degree in Business, Hospitality Management or related field.
  • Minimum of 5 years experience in a sports and/or entertainment venue.  Prior experience in the contract food service industry, venue operations, and/or premium services preferred.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and prioritize in a fast-paced, deadline-driven environment.
  • High level of personal and professional integrity and ethics.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Proficient in MS Office technology including Outlook, Word, Excel and PowerPoint.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Briefly describe your experience in a sports or entertainment venue.
2. Identify a successful implementation you created that improved guest experience.
3. If not local, are you willing to relocate to St. Louis at your own expense?


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Facility Operations/Security: Event Guest Relations
Guest Services & Premium Events Manager - St. Louis Blues/ Scottrade Center (St. Louis, MO)

The Guest Services Department is recruiting for a Guest Services & Premium Events Manager as a critical first point of contact for Guests, Team Members and Partners of the Scottrade Center. The manager is responsible for organizing and coordinating premium service operations. The manager assists the Guest Service Department by organizing, coordinating and supporting operational functions including budgets, event files and event related guest concerns. Strong organizational and communication skills are essential as is the ability to multi-task in a high pressure, fast paced, environment. Acts as the “Service Champion” for Guest Services and creates a positive atmosphere for guest relations. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business, decision making; demonstrates honesty/integrity; leads by example. Upholding Scottrade Center and Peabody Opera House standards for quality and performance in all phases of hospitality and guest services.

Primary Functions:

• Oversee premium services event staff team members.

• Create event production notes for building operations meeting by coordinating event information between departments.

• Serves as main point of contact for guest concerns on suite level or in premium service areas. (Bud Light Zone & Blue Note Lounge)

• Manage special projects as assigned

• Member and board member of CSA

• Uniforms Manager

• Manage promotional materials and media in Suites

• Room and Space Bookings • Manage Blue Note Lounge guest list.

• Assisting with hiring and interviewing interns Responsibilities:

• Ensuring the safety and comfort of all suite level/premium service guests during events.

• Interviewing and training Guest Service Team Members and Hiring

• Creates monthly schedule and individual event assignments for Concierge staff.

• Inspects all suites weekly to inventory equipment and completes maintenance work orders as needed.

• Coordinates meet and greets and special event in premium service areas.

• Serves as guest service manager on duty for private and small-ticketed events.

• Provides staff with feedback both positive and negative, verbally and in writing.

• Serves as main point of contact for guest concerns on suite level or in premium service areas

• Coordinates with Sales, and Levy to ensure special needs are met.

• Responsible for the opening and closing of the suite levels for events.

Qualifications:

• Bachelor’s degree in sports management, hospitality or a related field is preferred

• Minimum of two years Guest Service Management experience is required

• Must be able to work well independently and to hire, train, manage, and motivate others

• Excellent verbal and written communication and documentation skills required

• Candidate must be able to successfully handle multiple priorities in sometimes high stress situations

• Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook

• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment

• Candidate must also have the ability to work with the public and possess conflict resolution skills.

We offer a competitive salary and superb benefits.


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Facility Operations/Security: Food/Beverage Management
Kitchen Supervisor - Concessions - TD Garden (Boston, MA)

Under the direction of the Executive Chef and Executive Sous Chef and the direct supervision of the Concessions Chef, works together with another supervisor to oversee culinary production in the kitchen. The candidate will prepare and hold food for service, in accordance with Delaware North’s GuestPath Universal Service Standards, applicable Operational Standards and food safety guidelines.

Essential Functions:

  • Prepares food to exact specifications, with properly measure and portioned ingredients
  • Complies with all portion sizes, quality standards, department rules, policies and procedures
  • Cooks all food to proper temperatures and specifications in a timely manner
  • Ensures proper food temperatures are maintained and food is stored correctly
  • Ensures freshness and quality of all menu items
  • Labels, dates and properly rotates all food items
  • Keeps workstation, coolers and equipment clean, organized, sanitized, and sufficiently stocked
  • Follows and upholds all health codes and sanitation regulations
  • Uses waste control guidelines and records all waste on spoilage sheet
  • Performs assigned duties in a timely fashion and ensures fellow associates are doing the same
  • Constantly maintains a clean kitchen and work area
  • Keeps a positive attitude and a desire to learn
  • Assists with the delivery of food product to its appropriate areas
  • Sets the example for and oversees the daily shifts of the prep cooks

Requirments: 

  • A minimum of two years food-service experience or a degree from an accredited culinary program
  • Must be able to lift up to forty pounds of food product

  • Prior kitchen supervisory experience

  • ServSafe certification

Knowledge, Skills & Abilities:

  • Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues.
  • Basic math skills

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Facility Operations/Security: Food/Beverage Management
Concessions Stand Lead/Supervisor - TD Garden (Boston, MA)

Who We Are:

This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location.  Please visit www.tdgarden.com for more information.   

Position Summary:

Oversees operation of assigned concessions outlets while directly supervising 10 -15 concessions associates, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.   

Essential Functions:

  • Supervises and coordinates activities of concession associates on a per shift basis, including training, counseling and enforcing work procedures and service standards
  • Ensures job performance of stand attendants via GuestPath Service Standards and Operational Service Standards, Health Department, and all related operational standards
  • Inspects all stands and portables in the assigned area, Before, during, and after event
  • Ensures that all equipment is set up properly and operating efficiently and accurately.
  • Ensures all stands, portable carts and surrounding areas remain clean, sanitized, and safe
  • Analyzes and resolves all problems with associates, guests, and the operation with the assistance of Area Supervisor and management as needed.
  • Verifies stand inventories  before and after each event, and as assigned
  • Ensure established protocols for inventory discrepancies are utilized
  • Estimates, requests, and inspects cleaning supplies and  Non-chargeable inventory after each event
  • Ensures accuracy of all deliveries from Commissary during event
  • Verifies food preparation for timeliness, and proper quantities.
  • Evaluates and documents performance of stand attendants’
  • Performs opening and closing procedures for assigned area
  • Performs other duties as assigned.
  • Assists concession associates in serving guests as business levels demand

Requirments:

  • Minimum of one year experience in foodservice position required; previous experience as a stand attendant or stand manager preferred.
  • Previous cash handling/cashier experience required.
  • Previous supervisory experience preferred. 

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to GuestPath’s Universal Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues.
  • Basic math skills; ability to accurately account for cash and inventory balancing

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