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Current available jobs in Facility Operations/Security:


» Part-time Catering Service Staff - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Maintenance Supervisor - CBJ Arena Management (Columbus, OH)
» Changeover Supervisor for Dr Pepper Arena - Dallas Stars (Frisco, tx)
» Building Operations Manager (3 positions) - Dr Pepper StarCenters (Plano/Farmers Branch/Frisco, TX)
» Restaurant Manager - Honda Center (Anaheim, Ca)
» Operations Engineer / Ice Technician - IceDen (Coral Springs, Fl)
» Casual Labor - Post Event Cleaning Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)
» Casual Labor - RiverCentre/Roy Wilkins Auditorium Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)
» Casual Labor - Event Crew (Part-time) - Minnesota Wild (St. Paul, MN)
» Quality Assurance Coordinator - Nashville Predators (Nashville, TN)
» Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)
» Manager, Sustainability - National Hockey League (New York, NY)
» Event Beverage Technician - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Conversion Manager - The Prudential Center/ New Jersey Devils (Newark, NJ)
» Bartender - Concourse Level (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)
» Ticket Centre Representative - Vancouver Canucks (Vancouver, BC)
» Coordinator, Fan Services and Rogers Arena Tour Program - Vancouver Canucks (Vancouver, BC)
» Cooks - Vancouver Canucks (Vancouver, BC)
» Event Supervisor - Vancouver Canucks (Vancouver, BC)
» Dispatch Operator - Vancouver Canucks (Vancouver, BC)
» General Labour/Conversions - Vancouver Canucks (Vancouver, BC)
» Hospitality Supervisors (Part time Hourly, Event based) - Vancouver Canucks (Vancouver, BC)
» Sous Chef (Italian Cuisine) - Vancouver Canucks (Vancouver, BC)



Facility Operations/Security: Server/Concessions
Part-time Catering Service Staff - Carolina Hurricanes (Raleigh, NC)

Effectively execute the safe and professional setup, service and breakdown of catered events held at the PNC Arena.
• Exhibit professional and courteous behavior at all times
• Present a neat and tidy appearance while adhering to uniform standards
• Communicate effectively with guests, all levels of management and co-workers
• Comprehend Banquet Event Order instructions to accurately setup, service and breakdown
• Maintain the proper care of equipment and food items
• Work with Culinary Team to service food and beverage for banquet events adhering to North Carolina health codes and policies
• Create pleasing atmosphere for clients and their guests; assist clients with event day needs
• Complete routine and special tasks as related to the Food and Beverage Department
 

Experience:

• 2 - 5 years experience in a service role in a restaurant or catering environment preferred

Qualifications

• Candidate must be able to work on their feet for long periods of time and be able to walk up and down stairs as the work duties demand
• Candidate must be able to work flexible hours including day and night shifts, on weekdays, weekends and holidays
• Candidate must be able to lift up to 50 lbs unassisted
• Reliable transportation
• Access to the internet
• Available via telephone and email

Must pass a background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have reliable transportation?
2. Can you work a 5 am shift, weekdays and weekends?
3. Can you work holidays?
4. Have you worked at PNC Arena before?
5. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)

Suite Runners are responsible for prepping and assembling food, snack and condiment orders from printed production reports, delivering pre-ordered and event day food items to the proper Suite. Also responsible for removing and clearing all dishes, utensils and other items after the events have ended.

Qualifications

Must be at least 18 years old. Must be at least 21 years old to operate an optional dessert cart (includes serving alcohol). Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. 

Must be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 35 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 21 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

-Must be at least 21 years old. Previous bartending experience preferred.

-Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.

-Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must pass a criminal background check

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
 

Qualifications

-Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.

-Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check.

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drugfree workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Maintenance
Maintenance Supervisor - CBJ Arena Management (Columbus, OH)

Supervises and participates in maintaining in good working condition related facility furniture, fixtures, equipment, plumbing and associated structures on a daily basis and for all events presented at or by Nationwide Arena.  Supervises and participates in construction and carpentry projects.  Troubleshoots and repairs plumbing and related malfunctions and performs required preventive maintenance.  Follows developed maintenance and scheduling programs to ensure the facility is properly maintained to ensure safety of patrons.  Works with staff on all new installations.  Assists in general building upkeep, maintenance, event set up and cleaning.  Works closely with engineering, changeover, housekeeping, and security departments to make sure all needs are met.  Works with Director of Maintenance and Engineering to ensure all team and event related needs are met.  Adheres to OHSA, NFPA, and other applicable safety codes.  Position requires working with heights, confined spaces, heavy lifting, climbing, carrying, stooping, crawling, and equipment operation.  This position requires work both indoors and out and is subject to adverse conditions, and may be subject to long and unusual hours as well as emergency calls.

Experience required

 Associates degree in facility management or related field or 1-2 years vocational schooling in building maintenance courses (plumbing, carpentry, heating, ventilation, electrical, mechanical, etc) preferred.  Knowledge of methods, principles and practices in operating and maintaining a multipurpose arena desired.  2-5 years in building maintenance and repair operations.  Combination of education and experience. Progressive supervisory experience a plus. Forklift certification.  Strong written, verbal, and computer skills and the ability to work with multiple user groups, contractors, full and part time labor staff.  Ability to develop and interpret blueprints, diagrams, and schematics.  Willingness to work in a team environment.  Must possess a valid driver’s license.  Demonstrated ability to handle multiple priorities with minimal instruction.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2 years experience in building maintenance and repair operations?


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Facility Operations/Security: Facility/Venue Management
Changeover Supervisor for Dr Pepper Arena - Dallas Stars (Frisco, tx)

Job Summary/Objective: Manage/train/supervise the Changeover crews in implementation of all aspects of the changeover process. Providing clients of the Dr Pepper Arena a safe and clean venue for events.

Essential Functions:

  • Responsible for completion of assigned work orders through management of part-time changeover crew.

  • Schedule part time staff for all changeovers and continue to adjust and update work schedules to reflect cost efficiency and building activity.

  • Assures facility readiness and smooth operation of events

  • Assist with general related maintenance of the building in between basketball games and other events.

  • Promote a safe working environment for all employees by following the life safety and emergency program as needed.

  • Responsible for setting an example for the changeover crew.

  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

  • Implement facility rules, regulation policies and procedures.

  • Anticipate problems and appropriate solutions.

  • Provide clear, concise, and timely communication of directives to crew.

  • All other duties and responsibilities as assigned

Required Knowledge and Skills:

  • Ability to lead changeover crew to complete a task in a timely manner.

  • A high level of attention to detail and accuracy

  • Problem solving and troubleshooting skills

  • Ability to prioritize and handle multiple projects simultaneously

  • Ability to work with minimal to no supervision

  • Experience Driving forklifts, scissor & Boom Lifts

  • Preferred technical skills include Basic electrical, plumbing and mechanical skills

  • Knowledge of Microsoft Word, Excel and Outlook

  • Able to work extended and/or irregular hours including nights, weekends and holidays

Job Requirements:

  • High School Diploma or G.E.D

  • A minimum of one (1) years experience supervising changeovers in a multi sport entertainment facility

  • Willingness and desire to learn multiple areas of the sports and entertainment business

 Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.


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Facility Operations/Security: Maintenance
Building Operations Manager (3 positions) - Dr Pepper StarCenters (Plano/Farmers Branch/Frisco, TX)

Job Summary:

Assist in the repair and maintenance of all facility equipment, including air handlers, compressors, energy systems, dasher-boards, ice resurfacing, ice-edger’s, meeting rooms, offices regularly and as assigned.

Responsibilities:

  • Assist in the repair and maintenance of all facility equipment.

  • Keep records on all maintenance and repairs to arena machinery and equipment. Work closely with the Chief Engineer regarding the timeframe, needs and storage of all the warranty information, instruction manuals and vendor contacts

  • Oversee the “conversion” of the arena as it pertains to converting the arena from hockey to basketball to concert and other configurations as needed

  • Assist in keeping accurate inventory of building tools, machinery, cleaning supplies and building equipment

  • Develop and implement a storage plan for all excess and storable items which could include: excess seats, hockey goals, basketball floor, basketball goals, tools, machinery and other arena assets

  • Supervise arena operations employees, both full time and hourly, custodial personnel and oversee weekly projects

  • Supervise an ice re-surfacing training program to maintain an adequate supply of back-up operators

  • Assist the Event Services department with the show, call labor numbers and the confirmation of the show labor request

  • Supervise the window washing contractor and ensure all safety practices are being followed and the window washing system is in good working condition. Make recommendations to the Director of Operations regarding the number of times the windows need to be cleaned

  • Continuously review current building needs and make recommendations to the Director of Operations

  • Prepare a weekly schedule and report of facility operations for the Director of Operations

  • Work cooperatively with the Director of Operations on all construction, renovation and equipment changes and/or purchases

  • Supervise custodial training program to maintain an adequate supply of back-up custodians

  • Assist in the overall cleanliness of the inside and outside of the arena, equipment and mechanical areas

  • Assure cleanliness of spectator and public areas regularly

  • Assist in maintaining security and service of patrons and employees during all arena events

    Qualifications:

  • Knowledge of functions, operations and equipment of a multi-purpose sports and entertainment facility

  • Must have some working knowledge of ice plant, HVAC systems, plumbing, electrical and computer energy management systems

  • Knowledge of safety practices and all applicable safety standards for public facilities

  • Ability to plan, coordinate and supervise the operational activities with FT Directors, Managers and PT maintenance staff

  • Ability to record, communicate and function as a manager in the facility

  • Knowledge of current First Aid and safety procedures

  • Ability to establish and maintain effective working relationships with supervisors, subordinates, arena tenants, and the public

  • 2+ years in sports and entertainment venue management strongly preferred

DSE Hockey Centers, L.P. is an Equal Opportunity Employer


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Facility Operations/Security: Food/Beverage Management
Restaurant Manager - Honda Center (Anaheim, Ca)

The Restaurant Manager will support and oversee a 250 seat indoor/ outdoor restaurant and dedicated concessions stand at Honda Center. This manager will work closely with the operations and culinary teams to ensure quality selections are available on an event by event basis in conjunction with the anticipated guest demographic.  This manager is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely and that food quality and sanitation standards are maintained at all times. This position reports to the Manager of Premium Operations.

Examples of Essential Duties/Responsibilities:  

·       Oversee and support the hiring, training, staffing and scheduling of all restaurant team members

·       Drive the menu development and event based planning for all ticketed and private events during which the restaurant location is open

·       Engage with team members, as well as, restaurant and venue guests to ensure exceptional hospitality is received at all times

·       Engage with all Honda Center teams on a regular basis to ensure proper marketing, planning and guest interaction/ follow-up at all times

·       Oversee and support the programing of all POS systems in support of the restaurant operations

·       Partner with Senior Level Managers to ensure all financial goals are met and cash/ product controls are always in effect

·       Responsible for the safe service of all alcoholic beverages

·       Responsible for maintaining sanitation standards throughout the specific locations of responsibility, as well as, throughout the arena

·       Responsible for communicating all R&M needs for restaurant areas to appropriate parties within the F&B team and/ or arena

·       Responsible for ensuring food quality in presentation and production for all restaurant offerings, as well as, the remainder of the venue

·       Oversee and support the mentorship and development of all restaurant managers, supervisors and team members on a daily basis

·       Other responsibilities and tasks as deemed appropriate by Manager of Premium Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

·       Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years of experience working in a Food & Beverage environment, full service dining and/ or bar management preferred

·       Experience leading and mentoring teams

·       Attention to detail

·       Willingness to support multiple F&B departments and special events

·       Excellent written and verbal communication skills

·       Excellence handling cash and working with POS systems

·       Solid organizational skills with the ability to handle multiple projects at one time

·       Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)

·       Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Grounds Crew/Turf Management
Operations Engineer / Ice Technician - IceDen (Coral Springs, Fl)

Primary Responsibilities:

  • Preforms preventive maintenance and required maintenance of the facility. Responsible for performing routine building maintenance tasks in one or more fields (e.g. carpentry; electrical; heating, ventilation, and air conditioning (HVAC); plumbing, painting, etc.)

  • Perform installation, troubleshooting, and repair of various commercial HVAC equipment including HVAC and chiller motors and pumps, motor controls, transformers, switchboards, and all arena heating and air conditioning systems and ice plant.

  • Inspects building and other structures to determine functional systems and detect malfunctions and needed repair making notes and recommendations using a pre-established check sheet

  • Performs minor electrical maintenance to include but not be limited to replacement or repair of fixtures (e.g. wall switches and outlets, incandescent and fluorescent bulbs and tubes, ballast, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power and specialty tools

  • Performs minor plumbing maintenance (e.g. replacement or repair of leaks in drains and faucets, unclogging of drains, trenching and laying new lines, replacing drain hoses on washers and similar devices, etc.)

  • Performs minor painting, carpentry and masonry work (e.g. preparing surfaces and using brush, sprayer, or roller to apply paints, stains and varnishes, hanging doors, fitting locks and handles, etc.)

  • Completes inspection of Zambonis and performs required maintenance.             

  • Completes ice log reports, ice depth checks and prepare and keep required documentation the arena.

  • Conducts routine inventory and parts and supply orders and keep appropriate documentation and purchase request paperwork records.

  • Perform a daily walk-through of the facility and oversees cleanliness and maintains seating areas, locker rooms and auxiliary areas.

  • Assist in other projects as assigned by management.

    Qualifications:

  • High School diploma or GED equivalent required

  • 5 years experience in the HVAC field or a two year degree in an HVAC or electrical field of study preferred

  • Candidate will have basic personal computer skills and the ability to learn our HVAC controls
    software.

  • Candidate will be licensed and insured to operate a motor vehicle.

  • Candidate will meet the physical demands of the job, which include lifting up to 50 lbs, carrying, moving, and climbing.

  • Candidate will be flexible with regard to work schedules. Hours will include nights, weekends and holidays.

  • Candidate will have the ability to work as a team player and have good self-motivational skills along with good customer service skills. 

  • Experience working in sporting venue, concert hall, arena or other large public venue is preferable.


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - Post Event Cleaning Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION:
Casual Labor – Post Event Cleaning Crew staff are responsible for cleaning all areas of the Xcel Energy Center, Roy Wilkins Auditorium and RiverCentre after events.

 RESPONSIBILITIES
• Sweep and mop floors
• Clean carpets with sweepers and carpet cleaning equipment
• Wash windows and doors, empty trash and operate compactors
• Separate all waste (compost/comingle/mixed paper/construction waste/trash) and empty it into the proper receptacle
• Clean restrooms (scrub toilets and urinals, mop floors, empty trash and restock supplies)
• Assist in outside maintenance (shovel snow, empty trash, sweep sidewalks)
• Set up and tear down chairs/tables and other equipment in the arena and convention center before and after shows
• Perform other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 18 years old 

2. KNOWLEDGE & EXPERIENCE
• General facility cleaning needs and procedures
• Cleaning equipment operation preferred
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Ability to understand spoken and written directions
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in cleaning in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

4. WORK CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to work a 3rd shift schedule (10:30 PM is the standard report time)
• Work with limited supervision
• Spend most, if not all, of a work shift on your feet (6 – 8+ hours)
• Lift 25 – 50 pounds unaided
• Climb up and down stairs on a regular basis
• Work outdoors as needed year round
• Work a schedule that includes most weekends and holidays

Local Candidates Only.


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - RiverCentre/Roy Wilkins Auditorium Crew (Custodial, Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION:
Casual Labor – RiverCentre/Roy Wilkins Auditorium Crew staff are responsible for the set-up, tear-down and all cleaning needs for events in the RiverCentre and Roy Wilkins Auditorium.  They are also responsible for the daily cleaning of the St. Paul Conservatory Studios, Administrative Offices and all public areas of the complex.

 RESPONSIBILITIES
• Sweep and mop floors
• Clean carpets with sweepers and carpet cleaning equipment
• Wash windows and doors, empty trash and operate compactors
• Separate all waste (compost/comingle/mixed paper/construction waste/trash) and empty it into the proper receptacle
• Clean restrooms (scrub toilets and urinals, mop floors, empty trash and restock supplies)
• Assist in outside maintenance (shovel snow, empty trash, sweep sidewalks)
• Set up and tear down tables and chairs
• Perform other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 16 years old 

2. KNOWLEDGE & EXPERIENCE
• General facility cleaning needs and procedures
• Cleaning equipment operation preferred
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Ability to understand spoken and written directions
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in cleaning in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

4. WORK CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to work a primarily 2nd shift schedule (most shifts begin at 4:00 PM)
• Work with limited supervision
• Spend most, if not all, of a work shift on your feet (5 – 6.5+ hours)
• Lift 25 – 50 pounds unaided
• Climb up and down stairs on a regular basis
• Work outdoors as needed year round
• Work a schedule that includes evenings, weekends and holidays

Local Candidates Only


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Facility Operations/Security: Custodial/Housekeeping
Casual Labor - Event Crew (Part-time) - Minnesota Wild (St. Paul, MN)

POSITION SUMMARY/DESCRIPTION:
Casual Labor – Event Crew staff are responsible for cleaning all areas of the Xcel Energy Center during events.

 RESPONSIBILITIES
• Sweep and mop floors
• Clean carpets with sweepers and carpet cleaning equipment
• Wash windows and doors, empty trash and operate compactors
• Separate all waste (compost/comingle/mixed paper/construction waste/trash) and empty it into the proper receptacle
• Clean restrooms (scrub toilets and urinals, mop floors, empty trash and restock supplies)
• Assist in outside maintenance (shovel snow, empty trash, sweep sidewalks)
• Set up and tear down chairs in the arena before and after shows
• Perform other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• At least 16 years old 

2. KNOWLEDGE & EXPERIENCE
• General facility cleaning needs and procedures
• Cleaning equipment operation preferred
• General building maintenance preferred
• Tools, materials and supplies commonly used in building cleaning and maintenance a plus
• Ability to understand spoken and written directions
• Work in a team-oriented environment with other part-time, full-time and temporary staff
• Experience in cleaning in an arena/convention center/hotel environment a plus

3. PERSONAL ATTRIBUTES
• Communicate effectively with coworkers and building clients
• Deal tactfully with the general public
• Work on a crew in challenging/pressure situations

4. WORK CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to work a majority (90%+) of major events in the Xcel Energy Center
• Work with limited supervision
• Spend most, if not all, of a work shift on your feet (4 – 6+ hours)
• Lift 25 – 50 pounds unaided
• Climb up and down stairs on a regular basis
• Work outdoors as needed year round
• Work a schedule that includes evenings, weekends and holidays

Local Candidates Only


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Facility Operations/Security: Event Guest Relations
Quality Assurance Coordinator - Nashville Predators (Nashville, TN)

Job Title: Coordinator, Quality Assurance

Department: Guest Services

Job Reports To: VP, Event Operations

Date: 10/29/2014
Status: Exempt

Major Responsibilities/Activities: 

·         Conduct inspections, written documentation for improvement and follow up verification (comprehensive walk through for every event including bowl, concourse, stairwells and plazas with written documentation with areas that need to be corrected (maintenance / clean up) and follow up to make sure the work is complete)

·         Analyze issues, determine root cause, develop and implement corrective and preventive actions and assess performance measures against established goals

·         Work in conjunction with the manager on duty (MOD) at each event to prioritize areas needing attention and/or corrective action

·         Communicate with vendors to resolve issues or concerns regarding current quality and recommend solutions for corrective actions

·         Maintain documentation and reports for all Quality Assurance functions

·         Develop standard order of procedures (SOPs) for process improvements as they are developed

·         Promote morale by motivating and generating enthusiasm among team members

·         Identify opportunities for growth and learning

·         Assist in problem solving and decision making

·         Establish and maintain appropriate systems for measuring set metrics

·         Responsible for ensuring quality customer service to all Bridgestone Arena guests and patrons

·         Perform all other related duties as assigned

Minimum Requirements:

·         Four-year (4) degree in business or a related field from an accredited college or university.

·         Good interpersonal skills and the ability to be a team player

·         Solid knowledge & proficiency in Microsoft Office – Word, Excel, etc.

·         Strong organizational & time management skills

·         Must be detailed oriented & capable of juggling multiple projects

·         Must be a self-starter and possess the ability to work independently

·         Strong verbal and written communication skills

·         Work long, uncommon hours including nights, holidays and weekends

Essential Physical Functions

·         Required to work long hours on event days

·         The ability to lift approximately 50 lb.


Approved by ________________________________________ Date ___________________

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


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Facility Operations/Security: Maintenance
Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)

Job Title: Operations Changeover Crewman
Department: Operations
Job Reports To: Operations Supervisor
Status: Non-Exempt

Major Responsibilities/Activities:
• Participate in set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and all other event related equipment
• Configuration of arena bowl seating and rails
• Perform cleaning and maintenance on operations department equipment, keep work area and equipment organized and functional
• Assist with supervising the work of temporary labor staff

Minimum Requirements:
• Some experience in the operation of light duty machinery
• Ability to read and write and to follow written and oral instructions

Essential Physical Functions:
• Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period
• Ability to work long and/or irregular hours including nights, weekends and holidays
• Ability to climb portable and fixed ladders

Equipment Used:
• Various power and hand tools
• Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, cushman and man lifts

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Sustainability
Manager, Sustainability - National Hockey League (New York, NY)

NHL Public Affairs is responsible for the externally-facing position of the League as an innovative, socially minded and responsible corporate citizen among its stakeholders including Member Clubs, Business Partners, Media, Fans and Employees.

The Manager, Sustainability is responsible for the creation, development, growth and execution of programs in the department with primary focus on NHL Green and arena facility operations. This role will also provide limited support of other Public Affairs activities.


ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage all existing NHL Green programs including NHL Food Recovery program, NHL Green Metrics utility data collection and monthly sustainability calls.
- Create and implement new sustainability initiatives related to legacy projects around League premiere events such as Winter Classic, All Star, Stadium Series games.
- Liaise with Clubs on their environmental initiatives and travel to NHL venues on as needed basis to work with Club sustainability representatives on existing greening initiatives.
- Manage future Sustainability Report data collection and editorial content – reporting cycle every 2 years (next report scheduled for 2016).
- Collate and create case studies of new green technologies to share with Clubs in a monthly e-newsletter and conference call.
- Manage execution of work flow of League consultants related to lighting, arena facility guidelines, etc. Work onsite with consultants and Clubs' venue operators as needed.
- Produce Green-related and other Public Affairs communications including press releases, managing of content for NHL Green microsite & blog.
 

QUALIFICATIONS
- Applicant should have at least 4-6 years in sustainability focused work and projects, with a strong emphasis in communications and impeccable writing skills

- Applicant should have experience in facility & venue operations management OR knowledge of architecture and building engineering.
- Competency in sustainability communications including sustainability reporting
- Demonstrated knowledge of nonprofit or foundation work a plus.
- Social media competency in business applications a plus
- Marketing and branding experience a plus

EDUCATION and/or EXPERIENCE
Bachelor’s Degree required, with a focus in sustainability, architecture, facility operations or marketing. MBA or Master in Sustainability Management a plus.
 

OTHER SKILLS
Excel proficiency required
Presentations (Powerpoint) skills required
Photoshop/image software proficient
Strong oral and written communication skills required.
Ability to communicate in French a plus.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have the legal right to work in the United States?
2. This position would require you to work from our office in midtown Manhattan. Are you able to commute to midtown Manhattan on a daily basis? If not, are you willing to relocate at your own expense? (The League would not provide relocation reimbursement for this position).
3. Do you have 4-6 years prior experience working on sustainability initiatives? Where?
4. Do you have experience creating sustainability initiatives? Please explain.
5. Are you willing and able to travel for business purposes? Travel would include nights and weekends.
6. On a scale of 1 - 10 (10 being the highest) how would you rate your hockey knowledge?
7. Do you have expierience working for a non-profit? In what capacity?
8. What are you currently earning?


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Facility Operations/Security: Maintenance
Event Beverage Technician - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

Oversee and maintain draft beer systems, ice machines, walk-in coolers and freezers. Maintain all equipment in stands, bars and club in Joe Louis Arena.

Key Responsibilities
• Maintain ongoing examination of the draft beer and soda pop system, ice machines, walk-in coolers/freezers and adjust, maintain, repair all components required.
• Maintain proper maintenance logs and budget logs.
• Perform pre-event inspections and repairs.
• Work with Maintenance Supervisor to staff and train beverage techs for event days.
• With direction from Maintenance Supervisor train runners in operation methods of draft beer system and changing beer barrels.
• Ensure proper shutoff of all CO2 tanks, beer barrels and air lines.

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience in refrigeration.
• Demonstrated flexibility and adaptability skills.
• Ability to work non-traditional hours, including weekdays, weekends and holidays.
• Ability to travel and adhere to the corporate travel policies.

Preferred Knowledge, skills and abilities
• Experience working with arena concessions or maintenance.
• Experience with entertainment marketing.


Working Conditions
• While performing the duties of this job, the colleague is regularly required to stand; walk; and use hands to finger, handle, or feel.
• The colleague frequently is required to stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit, reach with hands and arms, climb or balance, talk or hear, and taste or smell.
• The colleague must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability and willingness to work long and unpredictable hours on weekdays, weekends and holidays.
• Position will involve working in an arena environment with varying temperatures.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Facility/Venue Management
Conversion Manager - The Prudential Center/ New Jersey Devils (Newark, NJ)

Prudential Center is seeking a high-energy, detail-oriented Conversion Manager. This role is crucial to the daily building operations of this state-of-the-art sports and entertainment facility. The Conversion Manager will be responsible for accurate and timely completion of arena floor conversion for all Prudential Center events including but not limited to NHL hockey, NCAA basketball games, concerts, and family shows.

Responsibilities include but are not limited to conversion crew work assignments and management, employee and building safety, and communication between management and department personnel. The manager must ensure strict adherence to standards and meet tight deadlines. The Conversion Manager is responsible for 30+ part-time employees and must be highly-motivated and possess strong leadership skills and the ability to manage a very demanding event schedule.

RESPONSIBILITIES:

Conversion Operations

  • Oversee and coordinate precise, efficient and timely conversions of arena event configurations while maintaining proper of use and operation of building setup systems including but not limited to seating, hockey and basketball equipment
  • Adhere to a consistent and meticulous checklist and inspection process prior to each NHL home game to ensure game readiness to the highest standards
  • Work closely with arena management staff and department supervisors during event planning stages
  • Anticipate and monitor manpower requirements per conversion as well as work in conjunction with  labor union to adequately staff throughout the entire season
  • Coordinate staff and ensure equipment is staged and in working order
  • Assist Operations Manager in maintaining up-to-date written policies and procedures in the Operating Manual
  • Verify that policies regarding safety, productivity and reliability are enforced
  • Assist Operations Manager with inventory/property management as relates to conversions
  • Communicate with Director and Operations Manager in identifying and maintaining necessary tools and parts to ensure efficient conversions
  • Other duties as assigned by Management

Staff Management

  • Schedule and supervise part-time conversion crew employees
  • Oversee reporting of payroll for part-time conversion crew via time-and-attendance system
  • Conduct monthly safety meetings; file and follow up on all accident reports to ensure compliance with arena and OSHA policies
  • Maintain open communication with employees and participate in departmental meetings regularly
  • Ensure disciplinary process is maintained and followed per policy

KEY RELATIONSHIPS

  • Director, Operations – Assist Director in all aspects of managing conversion operations
  • Manager, Operations – Coordinate event planning, facility and staff scheduling and ensure facility and system safety requirements; communicate with Manager when necessary parts and tools need to be purchased to ensure smooth conversions
  • Event Managers – Fulfill requirements for event and operational set-up/breakdown needs
  • Team Operations Personnel – Fulfill requirements for event and operational set-up needs
  • Human Resources – Assist in the interviewing and hiring process of new employees

KEY MEASURES OF SUCCESS:

  • Successful facilitation of event requirements
  • Operating within approved departmental budget
  • Timely completion of all  conversions
  • Maintenance of a safe and clean facility
  • Strong connection/rapport with work force

MINIMUM REQUIREMENTS

  • Bachelors Degree preferred
  • Knowledge of arena facility operations and event production preferred
  • Knowledge of area set up systems including NHL rink system, telescopic seating and basketball equipment is preferred
  • Ability to stand, bend, and walk for the majority of shift
  • Strong communication skills
  • Efficiency in project management
  • Familiarity and experience w/ hand tools
  • Forklift driving and other lift operation experience preferred

Must be available to work a varied schedule including nights, weekends, and holidays as required.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you capable of occasional heavy lifting of at least 50 lbs?
2. Do you have between 1 - 3 years experience working in a sport entertainment arena or other major venue?
3. Have you earned a Bachelor's/Technical degree from an accredited college/university in a related field?
4. Are you able to work a varied schedule based on events, including nights, weekends and holidays as required?


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Facility Operations/Security: Server/Concessions
Bartender - Concourse Level (Concert & Hockey events) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding food and beverage service and creating unforgettable guest experiences.

Our Bartenders provide full service beer and alcohol service in the numerous bars located throughout the Level 100 and Level 300 concourse areas of Rogers Arena.  Recent concourse and bar area expansion has resulted in an increased need for experience bartenders.  Bartending experience and a Serving it Right certificate is required.

If you are 19 years or older and would like to be considered for a position within our bar service team, please apply on-line or send your resume to jobs@Canucks.com, and we will advise you of our next open interview date.


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Facility Operations/Security: Event Guest Relations
Ticket Centre Representative - Vancouver Canucks (Vancouver, BC)














CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Casual, On-call)


Position: Ticket Centre Representative
Department: Ticket Centre / Client Service & Ticket Operations
Reports to: Manager, Ticket Centre and Client Service


At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests. We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Performs sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
• Receives and distributes tickets under ‘will call’, premium tickets, and special programs (e.g. NHL Ticket Exchange, Family Nights, mini packs, etc)
• Answers general ticketing and building inquiries at window and by phone or email
• Problem solves ticketing issues that arise from external customers or from internal bookings (eg. NHL, promoters, staff, etc) in a timely manner; refers to appropriate person for resolution, if necessary
• Documents customer ticket issues, concerns or feedback for review and/or follow-up by management or client service team
• Maintains and conducts final balance of cash float and ticket stock
• Assists with miscellaneous Ticket Centre projects, as required
• Performs and communicates service policies and procedures to Ticket Members in the most professional manner possible
• Promotes, renews, and sells ticket products and services, whenever possible
• Assists in the execution of seat relocation, selection and upgrade programs or special events and promotions, as required
• Provides on-going feedback and recommendations to enhance front line service plan and product development
• Supports the mandate and goals of the Client Service & Ticket Operations (CSTO) team and the fan philosophy of Canucks Sports & Entertainment
• Performs administrative support for the CSTO team, as necessary


REQUIRED EXPERIENCE AND QUALIFICATIONS:

• A commitment to service excellence; prior customer service, sales and/or promotions experience a definite must
• Excellent verbal communication skills, with a friendly and professional manner
• Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
• Excellent computer knowledge in standard office applications; good working knowledge of and experience with database systems.
• Experience with Ticketmaster systems an asset
• Post-secondary education in a sales/marketing field an asset
• Must be able to work evenings and weekends, as required


Position will remain open until filled.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a commitment to service excellence; prior customer service, sales and/or promotions experience?


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Facility Operations/Security: Event Guest Relations
Coordinator, Fan Services and Rogers Arena Tour Program - Vancouver Canucks (Vancouver, BC)













CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Permanent, Full-Time)



Position: Coordinator, Fan Services and Rogers Arena Tour Program
Department: Event Services
Reports to: Manager, Fan Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned, as required)

· Supports the Fan Services department by responding to phone calls and emails regarding guest feedback, questions, complaints and recommendations. Ensures all correspondence is expeditiously reviewed, distributed to the appropriate department, and followed up on in order to provide a timely resolution. 
· Ensures the Fan Services “hotline” is staffed and information is available and updated to respond to guest enquiries efficiently and accurately.
· Makes ongoing recommendations for improved fan experience programs at Rogers Arena and ensures approved programs are communicated to employees and guests.
· Coordinates with other departments on fan experience issues that arise and in conjunction with Manager, Fan Experience, collaboratively works through successful solutions to problems, e.g. ticketing, sales, game presentations, sponsorship etc.
· Assists the Manager, Fan Experience in training and onboarding of staff to ensure they possess complete information that will allow for the highest level of fan experience.
· Participates in the employee recognition programs, providing ongoing recognition to employees who demonstrate exemplary fan service. 
· Supports the training and development of the Fan Services Intern, in partnership with Manager, Fan Experience.
· On event day, supports staff to achieve unforgettable experiences for our fans.
· Advises applicable departments on fan services & guest w/ disabilities issues and recommends changes and improvements to modes of operation with the intention of improving fan experience.
· Liaises and communicates with the Client Service & Ticket Operations department during events to ensure all guest needs are dealt with professionally and expeditiously.
· Organizes, plans and executes all elements of the Rogers Arena Tour program, including managing the schedule of tours, marketing, sales and operational expense.
· Oversees all aspects of the Rogers Arena Tour program, including recruiting, hiring, and scheduling  of Tour Guides, and in collaboration with the Manager, Fan Experience, provides them with ongoing support and guidance. 


REQUIRED Experience & Qualifications:

· Degree/diploma with 2-3 years of related experience in a fan/customer focused role, or an equivalent combination of education & experience.
· A demonstrated commitment to the ultimate Fan Experience.
· Excellent interpersonal skills with the ability to confidentially interact positively and professionally with a diverse customer base (internally and externally).
· Proven history of contributing towards a positive and highly engaged team environment.
· A contagious positive and energetic attitude, professional appearance and demeanor.
· Strong problem resolution skills. 
· Proven ability to resolve conflict effectively and to do so in a calm and diplomatic manner.
· Proactive thinker with the ability to visualize ways to improve processes and procedures.
· Effective time management and multi tasking skills.
· Proven ability to adapt easily to changing priorities and schedules.
· Self motivated and confident.
· Supervisory experience would be an asset.
· Proficient in Microsoft Office and Outlook .
· Ability to work evenings and  weekends on a regular basis.


Interested, qualified candidates are invited to submit their resume and cover letter, no later than November 3, 2014 by accessing our website at www.canucks.com/jobs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a degree/diploma with 2-3 years of related experience in a fan/customer focused role, or an equivalent combination of education & experience?


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Facility Operations/Security: Food/Beverage Management
Cooks - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and Entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding culinary creations.

Cooks perform food preparation and execution responsibilities within the various premium food kitchens. Cooks focus on quality, food preparation standards and consistency within each kitchen environment.

If you are a culinary professional and would like to be considered for a position within our Culinary Service team, please send your resume to jobs@Canucks.com.


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Facility Operations/Security: Custodial/Housekeeping
Event Supervisor - Vancouver Canucks (Vancouver, BC)














CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Casual, On Call)



Position: Event Supervisor
Department: Event Services
Reports to: Manager, Housekeeping


At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here.  We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests.  We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

· Supervises Event Housekeeping employees, providing support and focus to the delivery of exceptional service to every guest who enters Rogers Arena
· Monitors floor traffic and staff deployments
· Creates a positive work environment for staff by providing ongoing clear, specific and timely coaching, recognition and feedback to ensure operational success and excellence
· Serves the needs of the guests and makes necessary operational decisions to ensure guests receive direct, personable service and immediate results
· Supervises an assigned area in the building to ensure effective crowd management
· Communicates appropriate event incidents and reports to Duty Managers
· Responds to guest problems and questions, ensuring appropriate action is taken by the staff
· Recommends improvements and new suggestions for current operations
· Communicates with other operations groups (e.g., Aramark, Team Store, Impark) to ensure event and guest needs are met
· Maintains knowledge of safety and emergency procedures
· Conducts annual performance reviews and ongoing performance management
· Assists with the onboarding of new employees
· Participates in Guest Services Supervisor Team meetings to identify ideas, processes, systems, skill upgrading and information that would assist the Guest Services Supervisor Team in continually improving its and the Company’s efforts to achieve 100% employee satisfaction and 100% customer satisfaction


REQUIRED EXPERIENCE AND QUALIFICATIONS:

· Several years’ supervisory experience in the hospitality/service industry, including experience in hiring, motivating, coaching, directing a group of unionized employees
· Experience in the housekeeping industry is preferred but not essential
· Demonstrated commitment to customer satisfaction.  Able to respond promptly and effectively to customer’s needs
· Excellent interpersonal skills with the ability to interact positively and professionally with a diverse customer base (e.g. public, senior management, staff, business partners, promoters, team personnel, etc.)
· Strong communication skills, with the confidence and ability to address a group of staff at briefings.  Able to present information and instructions in a clear manner
· Excellent problem solving and crisis management skills
· Physically able to walk up and down stairs, stand for a significant portion of the shift, work in a crowded and noisy environment, and use a radio
· Must be 19 years of age or older (may have to take liquor away from guests)
· Presence in the form of personal authority and maturity
· Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management, colleagues, direct reports
· General knowledge of cleaning chemicals and practices is preferred
· Knowledge of emergency cleaning procedures is preferred
· Successful completion of customer service training (e.g. SuperHost) is an asset
· First Aid Certificate is an asset
· WHMIS Training is preferred
· Housekeeping/Cleaning Certifications is an asset
· Fluent in a second or third language in addition to English is an asset


Interested, qualified candidates are invited to submit their resume and cover letter to www.canucks.com/employmentopportunities  .  This position will remain open until filled.
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have several years’ supervisory experience in the hospitality/service industry, including experience in hiring, motivating, coaching, directing a group of unionized employees?


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Facility Operations/Security: Facility/Venue Management
Dispatch Operator - Vancouver Canucks (Vancouver, BC)














CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
 (Casual, On-call)


Position: Dispatch Operator
Department: Event Services
Reports to: Manager, Security, Safety & Alcohol Compliance

SUMMARY:

The Dispatch Operator will be the main contact for receiving and dispatching calls to security, housekeeping, operations, and conversions during hockey games, concerts and events.  Responsibilities will include operating a CCTV camera system and responding to guests through our fan texting program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

· Dispatch security, first aid, housekeeping, hospitality and Guest Services Supervisors to incidents
· Record all event evictions and incidents
· Complete dispatch activity logbook
· Complete event summary for each event
· Operate the fan texting interface
· Respond to all customer issues through fan texting
· Dispatch appropriate resources based on fan communication
· Operate the CCTV camera system during events
· Bookmark incident footage for future review

REQUIRED EXPERIENCE AND QUALIFICATIONS:

· Working knowledge of radio use and protocol
· Working knowledge of CCTV camera use and procedures
· Ability to multi-task and assess priorities in busy environment
· Strong communication skills
· Ability to stay calm and focused during stressful situations
· Available to work evenings and weekends
· Valid BC Security License preferred


Interested, qualified candidates are invited to submit their resume and cover letter to www.canucks.com/employmentopportunities .  This position will remain open until filled.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a strong working knowledge of radio use and protocol?


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Facility Operations/Security: Maintenance
General Labour/Conversions - Vancouver Canucks (Vancouver, BC)















CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
CLAC, LOCAL 501 BARGAINING UNIT POSITION
(Part-time)


Classification: General Labour/Conversions
Department: Facility Operations & Engineering
Reports to: Supervisor, Conversions
Date Posted: September 30, 2014

This notice will be posted for at least ten (10) calendar days.

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here.  We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests.  We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience.

The General Labour/Conversions job functions include:
· Setting up and dismantling of performance/game areas, and applicable seating and signage for events
· Adhering to safety practices and procedures in executing responsibilities
· Other duties may be assigned as required

Desired Qualifications and Skills:
· Must be able to
   o lift (repetitive and moderate weights), bend, stretch, reach, and twist throughout the shift
   o work in a noisy and crowded environment
· Ability to learn the use of required tools and equipment
· Ability to learn to use a radio
· Ability to read and understand safety instructions, manuals and diagrams
· Ability to work graveyard shifts (i.e. 11pm -7am)
· Demonstrated ability to think critically and act logically to evaluate situations, solve problems and make decisions
· Strong eye-hand coordination
· Mechanically inclined
· Excellent spatial orientation and visual capabilities
· Ability to work under tight time lines and the resulting deadline pressure
· High school diploma or general education degree (GED)
· First Aid certificate
· Experience working in a service oriented role
· Knowledge or interest in sport and entertainment events
· Forklift experience
· Forklift certificate from a recognized training institute, program, or organization
· Previous conversions and/or general labour experience


Interested, qualified candidates are invited to submit their resume and cover letter, to  www.canucks.com/employmentopportunities .  This position will remain open until filled.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to lift (repetitive and moderate weights), bend, stretch, reach, and twist throughout the shift?


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Facility Operations/Security: Server/Concessions
Hospitality Supervisors (Part time Hourly, Event based) - Vancouver Canucks (Vancouver, BC)

At Canucks Sports & Entertainment, our Vision is to be the premier sports and Entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.  We are searching for customer focused, enthusiastic individuals passionate about delivering outstanding service and creating unforgettable guest experiences.

Our Hospitality Supervisor play an integral role in leading staff within both the Premium & Quick Service Departments and for providing exceptional service to our fans and guests. With a positive, energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service.

If you would like to be considered for a position within our supervisory team, please apply by clicking on the link below or sending your resume to jobs@canucks.com, and we will advise you of our next open interview date.


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Italian Cuisine) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Permanent, full-time)

Position: Sous Chef (Italian Cuisine)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Work Location: Vancouver, BC
Salary: $50,000-$60,000 + 10% target performance bonus, along with a comprehensive benefits package

On July 1, 2014, Canucks Sports & Entertainment (headquartered in Vancouver, British Columbia) will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new premium cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

SUMMARY:
The Sous Chef (Italian Cuisine) will be responsible for the creation and service of outstanding food and for the daily supervision and production of culinary operations including game and non game day events. This incumbent will bring their expertise in Italian cuisine to our premium restaurants and will focus on leading and teaching a culinary team to support our premium restaurants. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary team including supervising activities of cooks and stewards in a restaurant with an Italian cuisine focus
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Demonstrates and trains team members on Italian cuisine cooking techniques
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef, preferably at a high volume, similar sized facility
• Significant experience in authentic Italian cooking is essential
• Formal training in Italy would be an asset
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience is required
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

Posted on June 23, 2014 and will remain open until filled.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum 5 years' experience as a Sous Chef, preferably at a high volume, or similar sized facility?


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