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Current available jobs in Facility Operations/Security:


» Food & Beverage Manager (Richcraft Sensplex) - Capital Sports Management Inc. (Ottawa, ON)
» Facility Operator / Zamboni Driver (Bell, Richcraft or Cavanagh Sensplex) - Capital Sports Management Inc. (Ottawa, ON)
» OPERATIONS SUPERVISOR (Bell or Richcraft Sensplex-Full Time) - Capital Sports Management Inc. (Ottawa, ON)
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Facility Operations/Security: Food/Beverage Management
Food & Beverage Manager (Richcraft Sensplex) - Capital Sports Management Inc. (Ottawa, ON)

La version française suit la version anglaise ci-dessous.

PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Food & Beverage Manager is responsible for managing the day to day food & beverage operations of the Richcraft Sensplex (“RSP”) in a professional manner, while meeting or exceeding budget expectations and continually exceeding guest expectations.

ESSENTIAL FUNCTIONS

Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways.
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
• Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behaviour, exceeding expectations.
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
• Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude.
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner.
• Takes ownership and sees the client’s need through from beginning to end.
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.

Ongoing
• Responsible for all areas of the food & beverage operations
• Ensure all customers are provided with outstanding service
• Ensure kitchen, restaurant, and bar operations are opened and closed according to policy
• Responsible for ordering supplies, and establishing relationship with suppliers ensuring the business receives competitive terms
• Ensures proper management of all food and beverage inventories
• Responsible for food hygiene
• Responsible for menu planning, development and meal specials
• Actively markets RSP catering services
• Ensure all kitchens are organized and maintain a high level of cleanliness
• Ensure proper cash management controls are in place and followed by all food & beverage staff members
• Responsible for food quality and presentation
• Ensure the food & beverage operations are properly staffed with trained, competent individuals
• Maintain all liquor regulations as set out by the L.C.B.O.
• Adhere to all government guidelines for proper and safe food and beverage service (Serve Safe; Smart Serve; Food Handling Training Protocol - Ministry of Health)
• Adhere to Occupational Health and Safety policies and internal H&S programs
• Develop training curriculum, analyze the effectiveness, and implement corrective action to address performance gaps
• Ensure waste is minimized and properly recorded
• Participate on committees to assist with event details and other special requirements
• Responsible for report generation on a per needs, monthly and fiscal basis
• Prepare food & beverage budgets and ensure operations adhere to predetermined budgets
• Other duties as assigned by the Director, Food & Beverage

Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
• Working in compliance with the provisions of the OHSA regulations and internal policies and procedures
• Using or wearing protective equipment, devices or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA regulations or Senators Sports & Entertainment policies and procedures

Periodic
• Responsible for drafting and reviewing policies and procedures for the Richcraft Sensplex and ensuring that they align with the strategic objectives of the Richcraft Sensplex

Job Specifications
Knowledge and skills
• Minimum 2 years previous experience food & beverage manager
• Bilingual
• Safe Food Handler Certified
• Smart Service Certified
• Previous use of inventory management software
• Able to manage gross and net margins for all menu items according to budget requirements
• Able to work independently
• Ability to work under pressure, prioritize tasks, and meet deadlines
• Excellent organizational skills
• Must possess effective oral and written communication skills
• Must be able to work flexible hours including evenings, weekends and holidays
• Intermediate computer skills
• Team player

Reports to: Director of Food and Beverage

Deadline to Apply: Friday May 2, 2014

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements


To ensure that you are kept aware of future opportunities, please follow us on Twitter: http://twitter.com/sens_employment

 

 

N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.

 

 

N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.

 

 

 

OBJECTIF PRINCIPAL

Tous les membres de Sénateurs Sports & Divertissement sont chargés de créer des partisans inconditionnels.

Le gestionnaire des Services alimentaires est responsable de la gestion quotidienne des services alimentaires et de restauration du Richcraft Sensplex (“RSP”) de façon professionnelle, tout en atteignant ou dépassant les attentes budgétaires et en dépassant continuellement les attentes de la clientèle.

Responsabilisation et responsabilités essentielles en matière de création de partisans inconditionnels :

·          Chercher continuellement des façons d’améliorer l’expérience pour les partisans de façon spontanée

·          Apprendre à dire OUI, créant des partisans inconditionnels de Sénateurs Sports & Divertissement (SSD)

·          Connaitre et vivre la mission de SSD tous les jours par le service, le travail d’équipe, l’amélioration continue, le changement et le plaisir

·          Obsédé par la satisfaction de la clientèle, en demandant : « Comment puis-je surpasser vos attentes aujourd’hui? »

·          Adopter une constance au niveau de l’attitude et du comportement, surpasser les attentes

·          Travailler en fonction de créer une impression particulière auprès de nos clients, celle d’une personne qui est convaincue, pleinement satisfaite et une partisane inconditionnelle

·          Démontrer du cran et de la détermination en tout temps, en étant convaincu que c’est la seule attitude à adopter

·          Observe et interprète avec précision ce que les clients ressentent, en fonction de leurs paroles, le ton de la voix, les expressions et autres comportements non verbaux

·          S’investit personnellement envers les clients en leur posant des questions sur leurs inquiétudes, leurs intérêts, leur famille, leurs loisirs et bien plus, afin de développer des relations

·          Être positif et jovial

·          Faire preuve d’initiative envers le client et voir à ses besoins du début à la fin

·          Exercer un jugement approprié relativement au traitement de situations avec la clientèle 

·          Répondre d’une façon positive avec une solution de rechange dans une situation où il est impossible d’acquiescer à une demande initiale d’un client.

·          Faire preuve d’initiative et prendre des mesures avec un degré adéquat d’indépendance

 

Tâches :

·          Responsable de tous les secteurs des services alimentaires

·          Veiller à ce que tous les clients reçoivent un service exceptionnel

·          S’assurer du respect des heures d’ouverture de la cuisine, du restaurant et du bar, selon les politiques

·          Responsable des commandes de fournitures et d’établir des relations avec les fournisseurs tout en maintenant les affaires à des conditions concurrentielles

·          Gérer efficacement tous les inventaires alimentaires

·          Responsable de l’hygiène alimentaire

·          Responsable de planifier les menus, le développement et les spéciaux au niveau des repas

·          Commercialise activement les services de traiteur du RSP

·          Veiller à ce que toutes les cuisines soient bien disposées et assurer un niveau élevé de propreté

·          S’assurer de mettre en place des contrôles adéquats en matière de gestion de l’argent et que ces derniers sont suivis par tout le personnel des services alimentaires

·          Responsable de la qualité et de la présentation des aliments

·          S’assure que les services alimentaires disposent d’effectifs adéquats avec des personnes compétentes, entraînées et qualifiées

·          Appliquer tous les règlements en matière de boissons alcoolisées imposés par la Régie des alcools de l’Ontario (L.C.B.O.)

·          Se conformer aux lignes directrices gouvernementales pour un service alimentaire adéquat et sécuritaire (Serve Safe; Smart Serve; Protocole concernant la salubrité des aliments – Ministère de la Santé)

·          Se conformer à la Politique de santé et sécurité au travail et aux programmes internes de santé et de sécurité

·          Élaborer un programme de formation, analyser son efficacité et mettre en œuvre des mesures correctives pour combler les lacunes en matière de rendement

·          S’assurer de réduire les pertes et que ces dernières soient enregistrées correctement

·          Prendre part à des comités afin de participer à l’élaboration des détails et d’autres exigences particulières lors d’événements

·          Responsable de produire des rapports mensuels, par exercice ou en fonction des besoins

·          Élaborer les budgets des services alimentaires et veiller à ce que les opérations respectent les budgets établis

·          Effectuer d’autres tâches à la demande du directeur des Services alimentaires

Périodique

·         Responsable d’élaborer et examiner les politiques et procédures pour le Richcraft Sensplex et veiller à ce qu’elles servent les objectifs stratégiques du Richcraft Sensplex.

 

Rôles et responsabilités en matière de santé et de sécurité
Responsable de s’assurer que tous les aspects qui portent sur la Loi sur la santé et la sécurité au travail (« LSST ») ont été expressément respectés, particulièrement :

·          Travailler conformément aux dispositions de la LSST, aux règlements ainsi qu’aux politiques et aux procédures internes

·          Utiliser des appareils ou des équipements adaptés pour la protection et porter des vêtements de protection

·          Signaler tout équipement ou dispositif de protection manquant ou défectueux susceptible de le mettre en danger ou de mettre une autre personne en danger

·          Signaler toute infraction à la LSST, aux règles ou aux politiques et procédures de Sénateurs Sports & Divertissement

 

QUALIFICATIONS

·          Minimum de 2 ans d’expérience antérieure en tant que gestionnaire de service alimentaire

·          Bilingue (Français & Anglais, écrit & oral)

·          Certification de la Formation pour préposés à la manipulation des aliments

·          Certification Smart Service

·          Usage antérieur d’un logiciel de gestion des stocks

·          Être en mesure de gérer des marges brutes et nettes pour tous les éléments au menu selon les budgets établis

·          Capacité à travailler de façon indépendante

·          Capacité à travailler sous pression, établir les priorités des tâches et respecter les délais

·          Excellentes habiletés pour l'organisation

·          Détenir d’excellentes qualités de communication tant à l’oral qu’à l’écrit

·          Être disposé à travailler selon un horaire variable, incluant les soirs, les fins de semaine et les jours fériés

·          Niveau intermédiaire de compétence informatique

·          Esprit d’équipe

Relevant du :    Directeur des Services alimentaires

 

 

Nous désirons remercier tous les candidats qui auront postulé; toutefois, seuls les candidats retenus pour une entrevue seront contactés.  Les candidatures reçues pour ce concours seront conservées en dossier pour une période de six mois et elles pourraient être recommandées pour répondre à des besoins futurs.

 

Pour vous assurer d’être au courant des offres d’emploi, suivez-nous sur Twitter :

 

http://twitter.com/sens_employment

 

 

 


Apply for this position      |      Go back job listings


Facility Operations/Security: Grounds Crew/Turf Management
Facility Operator / Zamboni Driver (Bell, Richcraft or Cavanagh Sensplex) - Capital Sports Management Inc. (Ottawa, ON)

La version française suit la version anglaise ci-dessous.

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Facility Operator of the Bell, Richcraft or Cavanagh Sensplex is responsible for ensuring that a high standard of safety and cleanliness is met, and that all ice surfaces at the Sensplex are properly maintained and flooded. Must be able to follow the Company’s Health and Safety guidelines, as well as ensure the facility is clean at all times.

Essential Raving Fans Responsibilities and Accountabilities:
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment (“SSE”)
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
• Responsible for operating and driving the Zamboni (ice resurfacing machine) and other motorized equipment
• Responsible for the daily operation and maintenance of the facility and all systems. This includes, HVAC, sound, lighting, ice making, fire protection, safety, scoreboard, communication etc.
• Edge ice before games
• Ensure proper building standards are maintained
• Ensure the interior and exterior of the Sensplex facility are properly maintained on a continuous proactive basis
• Shovel snow away from exit doors
• Ensures all ice pads are resurfaced according to facility schedules
• Complete minor repairs on ice surface, dasher boards, safety shields, and all other equipment.
• Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events
• Compliance with Health and Safety Regulations
• Assist with annual maintenance projects
• Cleaning of Dressing rooms, Public Washrooms and Public Areas

Periodic
• Perform other duties as required from time to time at the request of the Operations Supervisor

Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures


QUALIFICATIONS

• 2-3 years of experience as an arena operator (ice resurfacer driving experience)
• Experience performing maintenance, janitorial and other facility operational duties
• Experience operating power tools and hand tools
• Current First aid, CPR and defibrillation training
• A valid class G driver’s license with a clean abstract
• Experience operating power tools and hand tools
• Ice making expertise (Safe Ice resurfacer operator (SIRO) designation an asset)
• Above average understanding of the Ontario Occupational Health & Safety Act
• Strong customer service, organizational and decision making skills
• Proven ability to work independently but to contribute as a member of a team
• Good physical dexterity
• Team Player
• Bilingualism is an asset

DEADLINE TO APPLY: Sunday, April 20, 2014

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements

To ensure that you are kept aware of future opportunities, please follow us on Twitter: http://twitter.com/sens_employment

 

N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.

OBJECTIF PRINCIPAL


Tous les membres de Sénateurs Sports & Divertissement sont chargés de créer des partisans inconditionnels.


Le mandat principal de l’opérateur chargé de la commande de l'installation au Bell, Richcraft ou Cavanagh Sensplex est de s’assurer de se conformer aux normes élevées en matière de propreté et que toutes les surfaces glacées des établissements Sensplex sont entretenues et arrosées convenablement. Le titulaire du poste doit être en mesure de démontrer aux règles en matière de santé et de sécurité, en plus de s’assurer de la propreté de l’installation en tout temps.


Responsabilisation et responsabilités essentielles en matière de création de partisans inconditionnels :
•Chercher continuellement des façons d’améliorer l’expérience pour les partisans de façon spontanée
•Apprendre à dire OUI, créant des partisans inconditionnels de Sénateurs Sports & Divertissement (SSD)
•Connaitre et vivre la mission de SSD tous les jours par le service, le travail d’équipe, l’amélioration continue, le changement et le plaisir
•Obsédé par la satisfaction de la clientèle, en demandant : « Comment puis-je surpasser vos attentes aujourd’hui? »
•Adopter une constance au niveau de l’attitude et du comportement, surpasser les attentes
•Travailler en fonction de créer une impression particulière auprès de nos clients, celle d’une personne qui est convaincue, pleinement satisfaite et une partisane inconditionnelle
•Démontrer du cran et de la détermination en tout temps, en étant convaincu que c’est la seule attitude à adopter
•Observe et interprète avec précision ce que les clients ressentent, en fonction de leurs paroles, le ton de la voix, les expressions et autres comportements non verbaux
•S’investit personnellement envers les clients en leur posant des questions sur leurs inquiétudes, leurs intérêts, leur famille, leurs loisirs et bien plus, afin de développer des relations
•Être positif et jovial
•Faire preuve d’initiative envers le client et voir à ses besoins du début à la fin
•Exercer un jugement approprié relativement au traitement de situations avec la clientèle
•Répondre d’une façon positive avec une solution de rechange dans une situation où il est impossible d’acquiescer à une demande initiale d’un client.
•Faire preuve d’initiative et prendre des mesures avec un degré adéquat d’indépendance
Tâches
• Responsable d’opérer et conduire la Zamboni (surfaceuse) et d’autres équipements motorisés
• Responsable des opérations quotidiennes et de l’entretien de l’établissement ainsi que tous les systèmes, incluant le chauffage, la climatisation, l’éclairage, le son, la fabrication de la glace, la protection contre les incendies, la sécurité, le tableau indicateur, les communications, etc.
• Polir la glace avant chaque match
• Assurer le maintien des normes appropriées dans l’installation
• Assurer un entretien approprié de l’établissement Sensplex, autant à l’intérieur et à l’extérieur, de manière proactive et constante
• Dégager la neige des portes de sortie
• S’assurer que toutes les patinoires soient surfacées selon les calendriers des surfaceuses
• Effectuer les réparations mineures sur la patinoire, les baies vitrées, les écrans de sécurité et tous les autres équipements.
• Responsable de s’assurer que les opérations de montage et démontage soient menées à bien sont effectuées convenablement telles que dictées par les programmes et les événements prévus
• Respect de règles de santé et de sécurité
• Aider aux projets annuels d'entretien
• Nettoyage des vestiaires, des toilettes publiques et des aires publiques


Périodique
• Effectuer d’autres tâches à l’occasion à la demande du superviseur des opérations
Rôles et responsabilités en matière de santé et de sécurité
Responsable de s’assurer que tous les aspects qui portent sur la Loi sur la santé et la sécurité au travail (« LSST ») ont été expressément respectés, particulièrement :
• Travailler conformément aux dispositions de la LSST, aux règlements ainsi qu’aux politiques et aux procédures internes
• Utiliser des appareils ou des équipements adaptés pour la protection et porter des vêtements de protection
• Signaler tout équipement ou dispositif de protection manquant ou défectueux susceptible de le mettre en danger ou de mettre une autre personne en danger
• Signaler toute infraction à la LSST, aux règles ou aux politiques et procédures de Sénateurs Sports & Divertissement

QUALIFICATIONS
• 2 à 3 ans d’expérience en tant qu’opérateur d’aréna (expérience en conduite de surfaceuse)
• Expérience en entretien, en conciergerie et autres tâches connexes
• Expérience en utilisation d’outils manuels ou électriques
• Formation en défibrillation cardiaque, en secourisme et en réanimation cardio-respiratoire
• Permis de conduire de classe G valide et avec dossier de conduite vierge
• Expertise en fabrication de glace (certification de la Safe Ice resurfacer operator (SIRO) un atout)
• Connaissance accrue de la Loi sur la santé et la sécurité au travail de l’Ontario
• Excellentes aptitudes en matière de service à la clientèle, sens de l'organisation et prise de décisions
• Être en mesure de travailler avec autonomie, mais aussi au sein d'une équipe
• Bonne dextérité physique
• Esprit d’équipe
• Le bilinguisme est un atout


DATE LIMITE POUR POSTULER : dimanche 20 avril 2014


Nous désirons remercier tous les candidats qui auront postulé; toutefois, seuls les candidats retenus pour une entrevue seront contactés. Les candidatures reçues pour ce concours seront conservées en dossier pour une période de six mois et elles pourraient être recommandées pour répondre à des besoins futurs.
Pour vous assurer d’être au courant des offres d’emploi, suivez-nous sur Twitter :
http://twitter.com/sens_employment

Avis : Lorsque vous postulerez en ligne pour cet emploi, vous devrez répondre à la question suivante (ou aux questions suivantes) :
1. À quel établissement Sensplex postulez-vous? Bell Sensplex (Kanata), Richcraft (Ottawa Est) ou Cavanagh (Ottawa Nord-Ouest)
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Which Sensplex Facility are you applying for? Bell Sensplex (Kanata) , Richcraft (Ottawa East) or Cavanagh (Ottawa North-West)


Apply for this position      |      Go back job listings


Facility Operations/Security: Facility/Venue Management
OPERATIONS SUPERVISOR (Bell or Richcraft Sensplex-Full Time) - Capital Sports Management Inc. (Ottawa, ON)

La version française suit la version anglaise ci-dessous.

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Bell or Richcraft Sensplex Operations Supervisors are responsible for ensuring that a high standard of safety, cleanliness and technical operation is maintained at the facility through the efficient management of the operations, groundskeepers, and custodial team members.

Essential Raving Fans Responsibilities and Accountabilities:
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment (“SSE”)
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
• Responsible to manage facility operations and custodial staff to ensure building objectives are met to the highest possible standards.
• Responsible for the daily operation and maintenance of the facility and all systems. This includes, HVAC, sound, lighting, ice making and maintenance, fire protection, safety, scoreboard, communication etc.
• Ensure proper building standards are maintained
• Ensure the interior and exterior of the Sensplex facility are properly maintained on a continuous proactive basis
• Assist Program Coordinator with requests, and provide excellent customer service
• Ensure setup requirements and technical requirements for events are executed per specifications
• Participate on committees to assist with event details, and other special requirements
• Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events
• Ensure the Sensplex is in compliance with Health and Safety Regulations
• Responsible for maintaining accurate inventory of equipment, furniture, and supplies
• Assist with annual maintenance projects
• Required to be available to BSP patrons at all times while on duty and to interact with Sensplex patrons in a professional and courteous, responsive manner.
• Other duties as assigned by the Operations and General Manager

Periodic
• Responsible for drafting and reviewing policies and procedures for the Sensplex and ensuring that they align with the strategic objectives of the Sensplex and CSMI.

Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures


QUALIFICATIONS

• Minimum 3-4 years’ experience in a supervisory capacity
• Experience as an arena operator (ice resurface driving experience)
• Ice making expertise (ORFA Certified Ice Technician (CIT) designation is an asset)
• Ice making expertise (Safe Ice resurfaces operator (SIRO) designation an asset)
• Above average understanding of the Ontario Occupational Health & Safety Act
• Experience in HVAC systems and refrigeration plants (ORFA basic refrigeration an asset)
• Experience performing maintenance, janitorial and other facility operational duties
• Experience operating power tools and hand tools
• Current First aid, CPR and defibrillation training.
• A valid class G driver’s license with a clean abstract.
• Basic computer knowledge.
• Strong customer service, organizational and decision making skills.
• Proven ability to work independently but to contribute as a member of a team.
• Good physical dexterity.
• Team Player
• Bilingualism is a must at Richcraft Sensplex

DEADLINE TO APPLY: Sunday, April 20, 2014

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements

To ensure that you are kept aware of future opportunities, please follow us on Twitter: http://twitter.com/sens_employment

 

N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.

OBJECTIF PRINCIPAL
Tous les membres de Sénateurs Sports & Divertissement sont chargés de créer des partisans inconditionnels.


Le principal mandat du superviseur des opérations au Bell ou Richcraft Sensplex est de s’assurer du maintien de la sécurité, de la propreté et du fonctionnement technique de l’établissement selon des normes élevées par une gestion efficace des opérations, des ouvriers jardiniers et des personnes chargées de l'entretien.


Responsabilisation et responsabilités essentielles en matière de création de partisans inconditionnels :
•Chercher continuellement des façons d’améliorer l’expérience pour les partisans de façon spontanée
•Apprendre à dire OUI, créant des partisans inconditionnels de Sénateurs Sports & Divertissement (SSD)
•Connaitre et vivre la mission de SSD tous les jours par le service, le travail d’équipe, l’amélioration continue, le changement et le plaisir
•Obsédé par la satisfaction de la clientèle, en demandant : « Comment puis-je surpasser vos attentes aujourd’hui? »
•Adopter une constance au niveau de l’attitude et du comportement, surpasser les attentes
•Travailler en fonction de créer une impression particulière auprès de nos clients, celle d’une personne qui est convaincue, pleinement satisfaite et une partisane inconditionnelle
•Démontrer du cran et de la détermination en tout temps, en étant convaincu que c’est la seule attitude à adopter
•Observe et interprète avec précision ce que les clients ressentent, en fonction de leurs paroles, le ton de la voix, les expressions et autres comportements non verbaux
•S’investit personnellement envers les clients en leur posant des questions sur leurs inquiétudes, leurs intérêts, leur famille, leurs loisirs et bien plus, afin de développer des relations
•Être positif et jovial
•Faire preuve d’initiative envers le client et voir à ses besoins du début à la fin
•Exercer un jugement approprié relativement au traitement de situations avec la clientèle
•Répondre d’une façon positive avec une solution de rechange dans une situation où il est impossible d’acquiescer à une demande initiale d’un client.
•Faire preuve d’initiative et prendre des mesures avec un degré adéquat d’indépendance
Tâches initiales
• Responsable de la gestion des opérations de l’établissement et du personnel d’entretien afin de s’assurer que les objectifs atteignent les normes les plus élevées possible.
• Responsable des opérations quotidiennes et de l’entretien de l’établissement et de tous les systèmes, incluant le chauffage, la climatisation, l’éclairage, le son, la fabrication de la glace, la protection contre les incendies, la sécurité, le tableau indicateur, les communications, etc.
• Veiller au maintien des normes appropriées dans l’installation
• Assurer un entretien approprié de l’établissement Sensplex, autant à l’intérieur et à l’extérieur, de manière proactive et constante
• Aider le coordonnateur des programmes au chapitre des demandes et offrir un excellent service à la clientèle
• Veiller à ce que les exigences techniques et de configuration pour les activités soient exécutées conformément aux dispositions établies
• Participer aux comités pour aider au niveau des détails des activités et d’autres exigences particulières
• Responsable de s’assurer que les opérations de montage et démontage soient menées à bien sont effectuées convenablement telles que dictées par les programmes et les événements prévus
• Veiller à ce que le Sensplex soit conforme aux règles de santé et de sécurité
• Responsable de maintenir à jour l’inventaire des équipements, du mobilier et des fournitures
• Aider aux projets annuels d'entretien
• Doit être disponible pour les clients du BSP en tout temps dans l’exercice de la fonction et interagir avec les clients du Sensplex de façon professionnelle et courtoise.
• Effectuer d’autres tâches à la demande du directeur général et des opérations


Périodique
• Responsable d’élaborer et examiner les politiques et procédures pour le Sensplex et veiller à ce qu’elles servent les objectifs stratégiques du Sensplex et de CSMI.
Rôles et responsabilités en matière de santé et de sécurité
Responsable de s’assurer que tous les aspects qui portent sur la Loi sur la santé et la sécurité au travail (« LSST ») ont été expressément respectés, particulièrement :
• Travailler conformément aux dispositions de la LSST, aux règlements ainsi qu’aux politiques et aux procédures internes
• Utiliser des appareils ou des équipements adaptés pour la protection et porter des vêtements de protection
• Signaler tout équipement ou dispositif de protection manquant ou défectueux susceptible de le mettre en danger ou de mettre une autre personne en danger
• Signaler toute infraction à la LSST, aux règles ou aux politiques et procédures de Sénateurs Sports & Divertissement


QUALIFICATIONS
• Minimum de 3 à 4 ans d’expérience à titre de superviseur
• Expérience en tant qu’opérateur d’aréna (expérience en conduite de surfaceuse)
• Expertise en fabrication de glace (certification de la formation Safe Ice resurfacer operator (SIRO) un atout)
• Connaissance accrue de la Loi sur la santé et la sécurité au travail de l’Ontario
• Expérience dans les systèmes CVAC et les installations de réfrigération (formation de base en réfrigération de l’ORFA un atout)
• Expérience dans l’exécution de tâches d’entretien, de conciergerie et d’autres tâches opérationnelles
• Expérience en utilisation d’outils manuels ou électriques
• Formation en défibrillation cardiaque, en secourisme et en réanimation cardio-respiratoire
• Permis de conduire de classe G valide et avec dossier de conduite vierge
• Connaissances de base en informatique.
• Excellentes aptitudes en matière de service à la clientèle, sens de l'organisation et prise de décisions
• Être en mesure de travailler avec autonomie, mais aussi au sein d'une équipe
• Bonne dextérité physique
• Esprit d’équipe
• Le bilinguisme est un atout au Richcraft Sensplex
DATE LIMITE POUR POSTULER : dimanche 20 avril 2014


Nous désirons remercier tous les candidats qui auront postulé; toutefois, seuls les candidats retenus pour une entrevue seront contactés. Les candidatures reçues pour ce concours seront conservées en dossier pour une période de six mois et elles pourraient être recommandées pour répondre à des besoins futurs.


Pour vous assurer d’être au courant des offres d’emploi, suivez-nous sur Twitter :
http://twitter.com/sens_employment
Avis : Lorsque vous postulerez en ligne pour cet emploi, vous devrez répondre à la question suivante (ou aux questions suivantes) :
1. À quel établissement Sensplex postulez-vous? Bell Sensplex (Kanata) ou Richcraft (Ottawa Est)
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Which Sensplex Facility are you applying for? Bell Sensplex (Kanata) or Richcraft (Ottawa East)


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Facility Operations/Security: Facility/Venue Management
SUPERINTENDENT, BELL SENSPLEX (full-time) - Capital Sports Management Inc. (Ottawa, ON)

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Superintendent is responsible for ensuring that a high standard of safety, cleanliness and technical operation is maintained at the Bell Sensplex.

Essential Raving Fans Responsibilities and Accountabilities:
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment (“SSE”)
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
• Responsible for the daily operation and maintenance of the facility and all systems, including, but not limited to: HVAC, sound, lighting, ice making, fire protection, safety, scoreboard, communication, etc.
• Ensure proper building standard are maintained
• Ensure the interior and exterior of the facility are properly maintained on a continuous proactive basis
• Ensure set-up requirements and technical requirements for events are executed per specifications
• Participate on committees to assist with event details and other special requirements
• Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events
• Ensure the facility is in compliance with Health and Safety regulations
• Ensure all staff are properly training on proper equipment use and maintenance
• Responsible for maintaining accurate inventory of equipment, furniture, and supplies
• Assist with annual maintenance projects
• Maintain facility and property to City of Ottawa and Capital Sports Management Inc. standards
• Other duties as assigned by the Director, Operations and General Manager

Periodic
• Responsible for drafting and reviewing policies and procedures for the Cavanagh Sensplex and ensuring that they align with the strategic objectives of CSMI.

Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures


QUALIFICATIONS

• Minimum 7-10 years previous experience in ARENA management industry
• Must possess a valid driver’s license
• Superior Leadership and Coaching skills
• Class “B” Refrigeration Operator Certificate is an asset
• ORFA Basic Refrigeration and Ice Making certificates an asset
• ORFA Safe Ice resurfacing operations Certificate is an asset
• Strong knowledge of ice making techniques and ice in and out
• Experience in HVAC systems and refrigeration plants (ORFA basic refrigeration an asset)
• Ensure proper building standards are maintained
• Responsible to follow facility budget – to be responsible for meeting and over achieving budgets
• Responsible for budget creation and monthly financial statement review analysis, forecast setting
• Management of equipment lifecycle budgets
• Hiring, training, scheduling staff, performance management, payroll of all BSP staff
• Ensure the interior and exterior of the facility are properly maintained on a continuous basis
• Above average understanding of the Ontario Occupational Health & Safety Act
• Handyman skills in carpentry, plumbing and electrical
• Up to date First aid, CPR, defibrillation
• Must be able to lift heavy objects
• Able to work independently
• Ability to work under pressure, prioritize tasks, and meet deadlines
• Excellent organizational skills
• Must possess effective oral and written communication skills
• Must be able to work flexible hours including evenings, weekends and holidays
• Knowledge of equipment repairs and usage
• MS Office (Excel, Word, PowerPoint) skills
• Bilingualism is an asset

DEADLINE TO APPLY: Sunday, April 20, 2014

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements

To ensure that you are kept aware of future opportunities, please follow us on Twitter: http://twitter.com/sens_employment


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Facility Operations/Security: Facility/Venue Management
Director of Ice Arena Operations - Florida Panthers Hockey Club (Coral Springs, FL)

POSITION TITLE: Director of Ice Arena Operations
DEPARTMENT: Arena Operations
REPORTS TO: Jeff Campol, VP & General Manager

**Candidates MUST have 3-5 years technical ice arena system experience.  Applicants without this qualification will not be considered**

JOB DESCRIPTION / REQUIREMENTS:

• Responsible for the maintenance of all equipment throughout the 125,000 sq ft facility including: 3 Ice Surfaces, including 16,000 sq ft training center, 2 refrigeration plants, 3 ice surfacers, HVAC equipment, and other routine maintenance to help insure proper and safe operation of the facility on a daily basis.
• Organize and manage service contracts the facility has with outside vendors on routine maintenance and preventative maintenance upkeep of the facility to ensure compliance with terms of contract.
• Prepare and manage annual operations budget.
• Manage, train and motivate a department of up to twelve employees.
• Adequately schedule all full-time and part-time Operations Department employees while adhering to budgetary parameters.
• Purchase all materials required for the Operations Department
• Responsible for all housekeeping and general maintenance of the facility on a daily basis.
• Responsible for OSHA compliance of systems and resources for facility.
• Attend weekly staff meetings and give input regarding all related building issues.
• Other duties as assigned by management.

Required Knowledge/Skills/Job Qualifications
• STAR certifications preferred
• 5 years proven facility management experience including 3 + years of supervisory responsibilities.
• Extensive knowledge of ice facility operations including refrigeration equipment and ice resurfacers
• Self-motivated, energetic team player able to deal with an extremely fast paced environment
• Sound organizational, coordinating, time-management, and personal interface skills
• Familiarity with both hockey and figure skating requirements
• Flexibility with work schedule- nights, weekends, and holidays.

 


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Facility Operations/Security: Food/Beverage Management
Concessions Manager - Honda Center (Anaheim, CA)

 Summary: The Concession Manager will support the staffing of all concession team members, as well as, support the menu development & event planning for concession stands. This position will also be responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Concessions Operations.

Examples of Essential Duties/Responsibilities:

• Support the hiring, training, staffing and scheduling of all concession team members
• Support the menu development and event based planning for approx. $8M in concessions revenue over all permanent and portable concession stands and bars throughout the venue
• Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
• Responsible for the safe service of all alcoholic beverages
• Responsible for maintaining sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all concession location, as well as, the remainder of the venue
• Oversee and support the mentorship and development of all concessions supervisors and team members on a daily basis
• Other responsibilities and tasks as deemed appropriate by Manager of Concession Operations and Senior Management Team at Honda Center


Specific Qualifications/Abilities:

• Bachelor’s degree in a related field or equivalent experience with a minimum of 2 years’ experience working in a Food & Beverage environment, concessions experience preferred.
• Experience in an organization that has opened/acquired a new venue
• Experience leading teams
• Attention to detail
• Excellent written and verbal communication skills
• Solid organizational skills with the ability to handle multiple projects at one time
• Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)
• Knowledge of Quest (or another POS/ inventory system) preferred
• Knowledge or experience with development of beverage programs preferred/ desired
• Ability to work a flexible schedule including, nights, weekends and holidays

Physical Demands:

HEAVY
a. Exert up to 20 lbs. of force constantly to move objects
b. Exert up to 50 lbs. of force frequently
c. Exert up to 100 lbs. of force occasionally


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Facility Operations/Security: Food/Beverage Management
Catering Servers - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.
 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

• High School Diploma or equivalent
       -Experience in a fast paced food and beverage operation is preferred
       -Experience as a server in a full service restaurant is preferred
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required  

 

 


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Facility Operations/Security: Food/Beverage Management
Cash Room Attendant - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

 

Qualifications:
•High School Diploma or equivalent
• Friendly, dedicated, passionate in and about their work
• Organized and detailed work ethic
• Able to maintain clarity of thought in a fast-paced environment
•Able to work in a team environment
• Possess good communication skills
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-through skills
• Flexible schedule – ability to work nights, weekends and holidays as required
-Cash Handling experience necessary
-Prior cash room experience preferred

 

 

Apply through TeamWork Online via the link below

 


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Facility Operations/Security: Food/Beverage Management
Vendors & Hawkers - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 *Must be comfortable speaking to guests, selling food & beverage items loudly in high volume/fast paced locations

*Must be comfortable with cash handling and providing proper guest change

Must have an outgoing and fun personality for this role!!!

•Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

• High School Diploma or equivalent
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required

 

Apply through TeamWork Online via the link below

 


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Facility Operations/Security: Food/Beverage Management
Dishwasher/Steward - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

-High School Diploma or equivalent
-Experience in culinary or BOH/kitchen operations are preferred
-Friendly, dedicated, passionate in and about their work
-Energetic, self-motivated and eager to learn new procedures
-Excellent follow-thru skills
-Flexible schedule – ability to work nights, weekends and holidays as required

 


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Facility Operations/Security: Food/Beverage Management
Concessions Supervisor - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
  -Assisting management in the leading of the staff through the preparation, execution and close out of an event.

- Product inventory, staff motivation, proper cash handling, close outs, quality assurance of product and guest service

Qualifications

• High School Diploma or equivalent
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required

 

Apply through TeamWork Online via the link below

 


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Facility Operations/Security: Food/Beverage Management
Bar Lead - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic

-Assisting managment in leading team members in proper bar set up, inventory, event execution, proper cash handling, responsible alcohol service and close outs
 

Qualifications

• High School Diploma or equivalent
     -Experience as a bartender in a full-service bar is preferred
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required 

 


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Facility Operations/Security: Food/Beverage Management
Cooks/Line Cooks/Prep Cooks - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

-High School Diploma or equivalent
-Experience in culinary or BOH/kitchen operations are preferred
-Friendly, dedicated, passionate in and about their work
-Energetic, self-motivated and eager to learn new procedures
-Excellent follow-thru skills
-Flexible schedule – ability to work nights, weekends and holidays as required

 


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Facility Operations/Security: Food/Beverage Management
Restaurant/Club Servers - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.
 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

• High School Diploma or equivalent
       -Experience in a fast paced food and beverage operation is preferred
       -Experience as a server in a full service restaurant is preferred
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required  

 

 


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Facility Operations/Security: Food/Beverage Management
Concessions Operations: Cashiers & Stand Workers - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

• High School Diploma or equivalent
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required

 

Apply through TeamWork Online via the link below

 


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Facility Operations/Security: Food/Beverage Management
Bartenders - Honda Center F&B (Anaheim, CA)

 

Honda Center is seeking part-time food and beverage professionals (all levels) to become part of an industry-leading sports and entertainment environment.

 

 

• Support concerts, sporting events and family shows by working in a fun, fast-paced Food & Beverage environment
• Responsible for providing guests with a high-end dining experience that matches the quality of their high-end entertainment experience
• Hours per week are based on the events booked at the Honda Center which will be staffed based on the business need.  Events are typically held on evenings and weekends.  (Hours / start and end times vary based on position)
• Able to work independently, as well as in a team dynamic
 

Qualifications

• High School Diploma or equivalent
     -Experience as a bartender in a full-service bar is preferred
• Friendly, dedicated, passionate in and about their work
• Energetic, self-motivated and eager to learn new procedures
• Excellent follow-thru skills
• Flexible schedule – ability to work nights, weekends and holidays as required 

 


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Facility Operations/Security: Maintenance
Operations Changeover Crew - Part Time - Nashville Predators (Nashville, TN)

 Job Title: Operations Changeover Crewman
Department: Operations
Job Reports To: Operations Supervisor
Status: Non-Exempt

Major Responsibilities/Activities:
• Participate in set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and all other event related equipment
• Configuration of arena bowl seating and rails
• Perform cleaning and maintenance on operations department equipment, keep work area and equipment organized and functional
• Assist with supervising the work of temporary labor staff

Minimum Requirements:
• Some experience in the operation of light duty machinery
• Ability to read and write and to follow written and oral instructions

Essential Physical Functions:
• Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period
• Ability to work long and/or irregular hours including nights, weekends and holidays
• Ability to climb portable and fixed ladders

Equipment Used:
• Various power and hand tools
• Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, cushman and man lifts

 

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Event Guest Relations
Director, Guest Services - New Jersey Devils (Newark, NJ)

Devils Arena Entertainment, LLC which includes the New Jersey Devils and Prudential Center, are currently seeking a Director, Guest Services. This is an opportunity to help us achieve our goal of providing consistent, World-Class guest experiences at each and every event. We are looking for qualified candidates who can provide exceptional customer service, thrive in a fast-paced environment and bring new and innovative ideas to our team. The position is based in the Prudential Center which was ranked 3rd nationally and 9th internationally in a December 2013 ranking of entertainment venues.


RESPONSIBILITIES:
• Oversees and supports Manager and Assistant Manager, Guest Services with the day- to-day operations of the Guest Services and Special Event staff. Ensures quality and standards exceed guest expectations on a daily basis.
• Improves service by interacting with guests consistently throughout the arena to obtain feedback on service levels and overall satisfaction.
• Intervenes in any guest/employee situation as needed to ensure guest satisfaction is achieved and employee well-being is preserved.
• Provides ongoing guidance, feedback, and individual coaching to management and staff to improve their knowledge, service and skills.
• Creates and delivers on-going education of staff via department meetings and trainings.
• Leads, influences, and encourages others in delivering outstanding guest experiences.
• Encourages and builds mutual trust, respect, and collaboration amongst team members.
• Promotes staff recognition.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures including loss prevention and emergency plans.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Addresses issues, on-going problems and offers suggestions for solutions in a timely manner.
• Helps develop and oversee the Guest Services annual budget.

QUALIFICATIONS:
• Bachelor’s degree in Event Management, Human Resources or related field.
• Minimum of 3 years event management experience preferred.
• Experience with conflict resolution, superior decision making skills
• Ability to work in a fast-paced environment.
• Strong work ethic and excellent follow-through.
• Adaptability and willingness to embrace change.
• Excellent interpersonal skills
• Flexibility to work home games, concerts and events which include evenings, weekends and holidays

 


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Facility Operations/Security: Custodial/Housekeeping
Cleaning Manager- Prudential Center - New Jersey Devils (Newark, NJ)

The Prudential Center is seeking an experienced Cleaning Manager to oversee the custodial staff for the arena based in Newark, NJ. The Cleaning Manager will be responsible for maximizing customer satisfaction and ensuring delivery of quality services through effective management & coordination of personnel, equipment, and facility resources.

Major Responsibilities:
• Assign tasks to supervisor/teammates and inspect completed work for conformance to company standards.
• Review, approve, and monitor employees’ hours worked on payroll time sheets ensuring compliance with established budget.
• Enforce company safety and training policies by monitoring all employees for safety compliance on using chemicals and electrical equipment.
• Participate in the training, managing, and scheduling of janitorial staff while overseeing shift operations to ensure that all rules and expectations are adhered to.
• Monitor and evaluate progress to ensure that the highest level of customer care is provided and that all customer concerns are handled professionally, appropriately and in a timely manner
• Develop and deliver work schedules and progress reports to management and client.
• Manage purchases of supplies and materials to meet business needs
• Develop, present, and complete floor schedules for hard surfaces and carpets
• Perform any direct special cleaning projects as assigned

Qualifications:
• Minimum 5 years of janitorial/housekeeping management experience with working knowledge of janitorial technical skills and floor maintenance (stripping/refinishing of hard surface flooring, carpet, etc)
• Bachelor degree preferred, or equivalent combination of education and experience
• Great time management skills with the ability to multitask in a demanding, fast-paced, and high volume work environment
• Strong customer service and communication skills
• Must be a team player and possess ability to relate with subordinates, coworkers and senior management.
• Strong computer proficiency skills with knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Must be available to work weekends and holidays as necessary
 


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Facility Operations/Security: Event Guest Relations
Hockey Program/Camp Instructor (Ottawa Senators Hockey Programs) - Ottawa Senators (Ottawa, ON)

 
All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

This position will consist of hours primarily on evenings, weekends and some weekday early mornings.

PRIMARY OBJECTIVE


The primary objective of this position is to provide hockey and skating skill development in a team setting while providing exception customer service in the execution of world-class hockey programming in keeping with the Ottawa Senators Hockey Programs (Capital Sports Management Inc.) teaching methodology. The successful candidates will be primarily responsible for running stations and other drills involved in on-ice skill-development and conditioning sessions in a supporting role.


Essential Raving Fans Responsibilities and Accountabilities


• Seeks ways to enhance the fan experience in unexpected ways.
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
• Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behaviour, exceeding expectations.
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
• Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude.
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner.
• Takes ownership and sees the client’s need through from beginning to end.
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.

ESSENTIAL FUNCTIONS


Ongoing
• Execute on-ice skill development & conditioning sessions in a supporting role primarily on evenings, weekends and some weekday mornings
• Provide high quality instruction in a positive, supportive, yet intense environment that is tailored to the abilities and goals of the participants
• Ensure the safety, effective supervision and enjoyment of all program participants
• Execute innovative drills that challenge and maximize the potential of players of all levels, from beginner & house league up to true elite, and be able to adjust drills “on the fly” as needed
• Work in a hockey camp instructor/counselor role as needed for in-season hockey camps (e.g. Holiday, PD Day & March Break Camps)
• Assist with conducting informal and occasionally formal evaluations of program participants to ensure they understand and are able to get the “most” from every on and off-ice session
• Be fully prepared going into each ice session by reviewing and fully understanding the lesson plans for OSHP programs (and seeking clarification of any drills or key teaching points which may not be clear)
• Have the ability to demonstrate and instruct the key teaching points of all skills and communicate clearly and effectively in a manner that players of any age can understand
• Assist with managing the relationships between participants, parents and minor hockey association executives in a professional manner
• Responsible for following policies and procedures set out by the Head of Hockey Development and the Senators Sports & Entertainment group of companies, and for ensuring all on-ice staff do the same
• Other duties as assigned by the Head of Hockey Development, Program Coordinator or Manager, Development Programs

Health & Safety Responsibilities and Accountabilities


Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Qualifications


• Experience as a competitive hockey player or coach
• Must be at least 16 years of age
• Previous experience as an on-ice instructor or coach a significant asset
• An obviously outgoing and positive personality which demonstrates an ability to engage and excite program participants at every opportunity
• Comfortable speaking to large and small groups
• A proven ability to work as a member of a team to achieve common goals
• Superior leadership skills for dealing with fellow staff and students alike
• Bilingualism is an asset (English & French)
• Outstanding communication skills & on-ice presence
• Must enjoy working with children of ALL abilities
• Able to work flexible hours (including evenings, weekends and some holidays)
• Able to work under pressure and adapt to changing environments
• Professional, courteous demeanor
• Strong work ethic and commitment to excellence
• Team player
• Valid First-Aid Certificate required
• Must have own means of transportation and a valid driver’s license
• Must be able to provide a clear police background check

Deadline to Apply: Friday May 30, 2014

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
To ensure that you are kept aware of future opportunities please follow us on Twitter:
http://twitter.com/sens_employment


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Facility Operations/Security: Event Guest Relations
On-Ice Pad Leading Instructor (Ottawa Senators Hockey Programs) - Ottawa Senators (Ottawa, ON)

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The primary objective of this position is to assist the Head of Hockey Development in the execution of world-class hockey programming in keeping with the Ottawa Senators Hockey Programs (Capital Sports Management Inc.) teaching methodology. The successful candidate will be primarily responsible for conducting on-ice skill-development and conditioning sessions in a lead role, training and evaluating hockey and skating instructional staff members and assisting in updating an ever-evolving curriculum.

This position will consist of hours primarily on evenings, weekends and some weekday early mornings.


ESSENTIAL FUNCTIONS

Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways.
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
• Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behaviour, exceeding expectations.
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
• Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude.
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner.
• Takes ownership and sees the client’s need through from beginning to end.
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.

 

Ongoing
• Execute on-ice skill development & conditioning sessions in a lead role primarily on evenings, weekends and some weekday mornings
• Responsible for the safety and enjoyment of all program participants
• Assist the Head of Hockey Development to ensure all staff, including self, provide high quality instruction in a positive, supportive, yet intense environment that is tailored to the abilities and goals of the participants.
• Prepare and execute innovative drills that challenge and maximize the potential of players of all levels, from beginner & house league up to true elite, and be able to adjust drills “on the fly” as needed
• Conduct informal and occasionally formal evaluations of program participants to ensure they understand and are able to get the “most” from every on and off-ice session
• Assist when requested with the development and documentation of lesson plans for OSHP programs
• Ensure all instructors (including self) have the ability to demonstrate and instruct the key teaching points of all skills and communicate clearly and effectively in a manner that players of any age can understand
• Assist with managing the relationships between participants, parents and minor hockey association executives in a professional manner
• Responsible for following policies and procedures set out by the Head of Hockey Development and the Senators Sports & Entertainment group of companies, and for ensuring all on-ice staff do the same
• Other duties as assigned by the Head of Hockey Development, Program Coordinator or Manager, Development Programs

Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures


QUALIFICATIONS

• 5+ years of on ice hockey & skating instruction
• 3-5 years in a head instructor role or equivalent
• A proven ability to lead a group of staff to achieve common goals
• Superior leadership skills for dealing with staff and students alike
• Bilingualism is an asset (English & French)
• Outstanding communication skills & on-ice presence
• Must enjoy working with children of ALL abilities
• Able to work flexible hours (including evenings, weekends and some holidays)
• Able to work under pressure and adapt to changing environments
• Professional, courteous demeanor
• Strong work ethic and commitment to excellence
• Team player
• Valid First-Aid Certificate required
• Must have own means of transportation
• Must be able to provide a clear police background check

Deadline to Apply: May 30, 2014

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
To ensure that you are kept aware of future opportunities, please follow us on Twitter:
http://twitter.com/sens_employment


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Facility Operations/Security: Event Guest Relations
Head Hockey Instructor - Ottawa Senators/Capital Sports Management Inc. (Ottawa, ON)

La version française suit la version anglaise ci-dessous.

PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Richcraft Sensplex is the newest facility within the Captial Sports Management Inc. (``CSMI`) portfolio through a P3 partnership with the City of Ottawa, and is set to open in August of 2014 with four arenas, including an updated existing Potvin Arena, plus 3 new regulation NHL size arenas.

The primary objective of the Head Hockey Instructor is to assist the Head of Hockey Development in the execution of world-class hockey programming primarily at the Richcraft Sensplex (but also including the Bell Sensplex & Cavanagh Sensplex), in keeping with the Ottawa Senators Hockey Programs (CSMI) teaching methodology. The successful candidate will be primarily responsible for conducting on-ice skill-development and conditioning sessions in a lead role, training and evaluating hockey and skating instructional staff members and assisting in updating an ever-evolving curriculum.

This position will consist of hours primarily on evenings, weekends and some weekday early mornings.

ESSENTIAL FUNCTIONS
Essential Raving Fans Responsibilities and Accountabilities

· Seeks ways to enhance the fan experience in unexpected ways.

· Empowered to say YES, creating raving fans of Senators Sports & Entertainment ("SSE")

· Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.

· Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”

· Maintains consistency in attitude and behaviour, exceeding expectations.

· Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.

· Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude.

· Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.

· Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.

· Presents a cheerful, positive manner.

· Takes ownership and sees the client’s need through from beginning to end.

· Exercises appropriate judgment in handling client situations.

· Responds in a positive manner with alternative solutions when a client’s initial request is not possible.

· Shows initiative and takes action with an appropriate level of independence.


Ongoing
· Execute on-ice skill development & conditioning sessions in a lead role primarily on evenings, weekends and some weekday mornings

· Assist the Head of Hockey Development in recruiting, training & evaluating instructors for the Richcraft Sensplex to ensure all staff, including self, provide high quality instruction in a positive, supportive, yet intense environment that is tailored to the abilities and goals of the participants.

· Responsible for conducting regular instructor evaluations (“STARS”, On-ice performance, etc.) and assisting Head of Hockey Development with formal Part-time team member semi-annual appraisals

· Prepare and execute innovative drills that challenge and maximize the potential of players of all levels, from beginner & house league up to true elite, and be able to adjust drills “on the fly” as needed

· Conduct informal and occasionally formal evaluations of program participants to ensure they understand and are able to get the “most” from every on and off-ice session

· Assist when requested with the development and documentation of lesson plans for OSHP programs

· Ensure all instructors (including self) have the ability to demonstrate and instruct the key teaching points of all skills and communicate clearly and effectively in a manner that players of any age can understand

· Assist with managing the relationships between participants, parents and minor hockey association executives in a professional manner

· Responsible for following policies and procedures set out by the Head of Hockey Development and the Senators Sports & Entertainment group of companies, and for ensuring all on-ice staff do the same

· Other duties as assigned by the Head of Hockey Development, Program Coordinator or Manager, Development Programs


QUALIFICATIONS

  • 5+ years of on ice hockey & skating instruction
  • 3-5 years in a head instructor role or equivalent
  • A proven ability to lead a group of staff to achieve common goals
  • Superior leadership skills for dealing with staff and students alike
  • Fluently bilingual (English & French) for both oral and written communication
  • Outstanding communication skills & on-ice presence
  • Must enjoy working with children of ALL abilities
  • Able to work flexible hours (including evenings, weekends and some holidays)
  • Able to work under pressure and adapt to changing environments
  • Professional, courteous demeanor
  • Strong work ethic and commitment to excellence
  • Team player
  • Valid First-Aid Certificate required
  • Must have own means of transportation

Must be able to provide a clear police background check

We would like to thank all applicants for applying; however, only those candidates selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

To ensure that you are kept aware of future opportunities, please follow us on Twitter: http://twitter.com/sens_employment

 

Opérations/sécurité de l’installation : relations avec la clientèle

Instructeur de hockey en chef – Sénateurs d’Ottawa/Capital Sports Management Inc. (Ottawa, Ont.)


N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.


OBJECTIF PRINCIPAL
Tous les membres de Sénateurs Sports & Divertissement sont chargés de créer des partisans inconditionnels.


Le Richcraft Sensplex est le plus récent complexe de la gestion de portefeuille de Capital Sports Management Inc. (« CSMI ») par l’entremise d’un PPP avec la Ville d’Ottawa et son ouverture est prévue cet automne. Le Richcraft Sensplex abritera quatre patinoires, dont l’Aréna Potvin (déjà existant), ainsi que trois nouvelles patinoires aux dimensions de la LNH.


L’objectif principal de l’instructeur de hockey en chef est d’aider le directeur du perfectionnement hockey dans l’exécution des programmes de hockey pour adultes de calibre international au Richcraft Sensplex (mais aussi au Bell Sensplex et au Cavanagh Sensplex), en maintenant la méthodologie d’enseignement des Programmes de hockey des Sénateurs d’Ottawa (CSMI). Le candidat retenu sera principalement responsable de la tenue des séances de perfectionnement des habiletés et de conditionnement physique sur la patinoire en assurant un rôle de premier plan, de la formation et de l’évaluation du personnel enseignant au niveau hockey et patinage en plus d’aider à l’actualisation des programmes d’enseignement en constante évolution.


Ce rôle exigera en grande partie des heures de travail en soirée, les fins de semaine et quelques jours en semaine tôt le matin.


FONCTIONS ESSENTIELLES
Responsabilisation et responsabilités essentielles en matière de création de partisans inconditionnels :
• Chercher continuellement des façons d’améliorer l’expérience pour les partisans de façon spontanée
• Apprendre à dire OUI, créant des partisans inconditionnels de Sénateurs Sports & Divertissement (SSD)
• Connaitre et vivre la mission de SSD tous les jours par le service, le travail d’équipe, l’amélioration continue, le changement et le plaisir
• Obsédé par la satisfaction de la clientèle, en demandant : « Comment puis-je surpasser vos attentes aujourd’hui? »
• Adopter une constance au niveau de l’attitude et du comportement, surpasser les attentes
• Travailler en fonction de créer une impression particulière auprès de nos clients, celle d’une personne qui est convaincue, pleinement satisfaite et une partisane inconditionnelle
• Démontrer du cran et de la détermination en tout temps, en étant convaincu que c’est la seule attitude à adopter
• Observe et interprète avec précision ce que les clients ressentent, en fonction de leurs paroles, le ton de la voix, les expressions et autres comportements non verbaux
• S’investit personnellement envers les clients en leur posant des questions sur leurs inquiétudes, leurs intérêts, leur famille, leurs loisirs et bien plus, afin de développer des relations
• Être positif et jovial
• Prendre à sa charge le client et voir à ses besoins du début à la fin
• Exercer un jugement approprié relativement au traitement de situations avec la clientèle
• Répondre d’une façon positive avec une solution de rechange dans une situation où il est impossible d’acquiescer à une demande initiale d’un client.
• Faire preuve d’initiative et prendre des mesures avec un degré adéquat d’indépendance


Tâches connexes :
• Tenir les séances de perfectionnement des habiletés et de conditionnement physique sur la patinoire en assurant un rôle de premier plan principalement les soirs, les fins de semaine et quelques matinées en semaine
• Aide le directeur du perfectionnement hockey à recruter, former et évaluer les instructeurs pour le Richcraft Sensplex pour s'assurer que tout le personnel, y compris soi-même, de fournir un enseignement de qualité dans une ambiance positive, propice au soutien, bien qu’intense, qui est adapté pour les capacités et les objectifs des participants.
• Responsable de tenir les évaluations des instructeurs sur une base régulière (“STARS”, performance sur la patinoire, etc.) et aider le directeur du perfectionnement hockey pour les évaluations semestrielles pour le personnel à temps partiel
• Préparer et exécuter des exercices innovateurs qui défie et maximise le potentiel des joueurs de toute catégorie, à partir des niveaux de débutant et des ligues récréatives jusqu’au niveau élite, et être en mesure d’apporter des modifications aux exercices de façon spontanée au besoin
• Tenir des évaluations non-systématiques et formelles à l’occasion sur les participants du programme afin de s’assurer de leur compréhension et qu’ils soient en mesure de profiter pleinement de chaque séance sur la glace et à l’extérieur de la patinoire
• Sur demande, aider à élaborer et à documenter les plans de cours des Programmes de hockey des Sénateurs d’Ottawa
• S'assurer que tous les instructeurs, y compris soi-même, aient la possibilité de démontrer et d’enseigner les principaux points importants pour toutes les habiletés et de communiquer clairement et efficacement de façon à ce que les joueurs de tout âge puissent comprendre
• Aide à la gestion des relations entre les participants, les parents et les dirigeants d’associations de hockey mineur de façon professionnelle
• Responsable de respecter les politiques et les procédures établies par le directeur du perfectionnement hockey et du Groupe d’entreprises Sénateurs Sports & Divertissement, et s’assurer que tout le personnel sur la patinoire agisse de la sorte
• Autres fonctions à la demande du directeur du perfectionnement hockey, le coordonnateur du programme ou le directeur des programmes de perfectionnement


QUALIFICATIONS
• 5 ans d’expérience ou plus d’enseignement de hockey et de patinage sur glace
• 3 à 5 ans d’expérience à titre d’instructeur-chef ou équivalent
• Une capacité éprouvée à diriger un groupe d’employés pour atteindre des objectifs communs
• Aptitudes supérieures en leadership avec du personnel et des élèves
• Les candidats doivent être entièrement bilingues (Français et Anglais) tant au niveau de la communication orale que de la communication écrite
• Excellentes qualités de communication et de présence sur la patinoire
• Doit aimer travailler avec les enfants de tous les habilités physiques
• Doit être disponible pour travailler selon un horaire flexible (incluant les soirs, les fins de semaine et certains jours fériés)
• Capacité à travailler sous la pression et s’adapter aux environnements changeants
• Attitude professionnelle et courtoise
• Éthique rigoureuse du travail et une volonté d’excellence
• Doit faire preuve d’esprit d’équipe
• Certificat de premiers soins valide exigé
• Doit posséder son propre moyen de transport
• Doit être en mesure de fournir une attestation de vérification de casier judiciaire vierge
 


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Facility Operations/Security: Custodial/Housekeeping
OFFICE CUSTODIAL WORKER - SENATORS SPORTS & ENTERTAINMENT (Ottawa, ON)

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The office custodial worker is responsible for ensuring that the office areas at the Canadian Tire Centre are properly cleaned and maintained according to standards. Current areas of responsibility are Capital Sports offices and kitchens at lower gate 1 and 2, operations offices, mechanical office and shop, Molson’s offices, command centre, Capital room, holding cells, wives lounge, operations lunch room, operations locker and washrooms, VIP washrooms, loading dock and east end washrooms, and the janitor room.


ESSENTIAL FUNCTIONS

Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
• Responsible for cleaning and providing high standards of custodian care for the interior of the Canadian Tire Centre, three nights per week (Monday, Wednesday and Friday)
• Clean, dust and vacuum office areas nightly
• Mop and clean kitchen floors nightly
• Responsible for emptying the recycling and garbage pails throughout the office complexes
• Responsible for ensuring that the kitchens are cleaned nightly, this includes cleaning microwaves each night, and cleaning fridges during the
• Ensure all restrooms are stocked at all time with soap, and toilet paper
• Ensure that the proper inventory of supplies are on hand, and maintain accurate records
• Other duties as assigned by the Custodial Supervisor


Job Specifications
• Knowledge of occupational health and standard safety act
• Ability to work under pressure, prioritize, and meet deadlines
• Able to perform tasks requiring physical endurance
• Must possess effective oral and written communication skills
• Must be available for evening shifts ( 4 p.m. to midnight)
• Team player


Reports to: Custodial Supervisor

Please submit your resume through the link below.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

To ensure that you are kept aware of future opportunities please follow us on Twitter:
http://twitter.com/sens_employment


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Facility Operations/Security: Event Guest Relations
Guest Service Coordinator - Sharks Ice - Sharks Sports and Entertainment (San Jose, CA)

This role reports to the Director of Operations - Sharks Ice San Jose

Summary
The Guest Services Coordinator, acting under the general direction of the Director of Operations and in tandem with department Managers, performs the essential administration and people management functions to ensure recruiting and training of staff are administered according to established standards. Coordinator will also assist with the responsibility for the daily upkeep of Sharks Ice office management, as well as, daily and weekly accounting functions.

Essential Functions
1. Administer people management functions at Ice Centers including recruiting, hiring, employee relations and terminations
2. Deliver new hire orientation, training sessions and evaluations for all employees
3. Maintain employee database
4. Assist with accounting functions including cash drawers, deposits and financial analysis
5. Assist with daily operations of Ice Centers

Major Areas & Representative Duties
Human Resources
• Determine proper recruitment targets and hire staff through on-going hiring and job fairs when necessary.
• Establish working relationships with local college and university career centers for purposes of recruitment.
• Screen and communicate all prospective employees in regards to their employment status.
• Provide best practice employment trainings to others as necessary.
• Maintain department Employee Database to include current information.
• Administer personnel paperwork on new hires and existing employees.
• Create and update personnel files to ensure confidentiality that adheres to established standards.
• Track part-time employment status (active/inactive), maintain the recruiting and selection reports and distribute to department management bi-monthly.
• Prepare and maintain the Vacation Accrual Union report to ensure proper tracking of vacation hours earned and used for full-time union employees.
• Provide and maintain sufficient levels of employee uniforms. Monitor appearance of all employees
• Manage SPIRIT plan and program for employee recognition
• Maintain employee points database, depth chart, employee rating system
• Provide and/or assist with employee counseling regarding scheduling, attendance, points, suspensions, and terminations.
Administrative/Operations
• Work events on a regular basis and become familiar with the event, and the people that work in the various departments
• Maintain year event calendar for Sharks Ice properties
• Prepare other reports and documentation as required
• Maintain job cost reports and provide monthly reports to Manager
• Assist with cash drawer reconciliations, bi-weekly deposits and cash replacement bank
• Prepare and submit accurate employee daily sign in timesheets
• Organize the distribution of employee paychecks and other pertinent personnel information.
• Support VP, Director of Operations, Managers and staff as necessary
• Perform other tasks and projects as required

Job Qualifications
• Experience in performing office administration responsibilities and general office duties/support with strong organizational skills.
• Well developed communication skills – both verbal and written. Spanish speaking ability preferred.
• Ability to work cooperatively with others at all level of the organization while maintaining CONFIDENTIALITY at all times.
• Ability to work on multiple projects of varying priority and to assure deadlines are met while maintaining company standards.
• Demonstrated working knowledge of basic Federal and California employment laws, and Union regulations.
• Ability to work demanding building schedule; to include evenings, weekends and holidays, some overtime will be expected.
• Ability to use Microsoft Word, Excel, Access, Outlook and Internet platforms proficiently.
• A flexible and positive team-oriented work ethic and attitude is required.
• At least 2 years of experience as an Human Resources Assistant
• AA Degree or equivalent experience preferred
• Must be eligible to work in the USA immediately
 

Exhibit company core values: 

Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community through

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

 

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Facility Operations/Security: Food/Beverage Management
Purchasing and Warehouse (Commissary) Manager - Sportservice at TD Garden (Boston, MA)

TD Garden is located in Boston, MA. This facility is home of the Boston Bruins(hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multimillion dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location. Please visit www.tdgarden.com for more information

 

Job Summary: This position is the Leader of the Sportservice Warehouse Team, responsible for purchasing, receiving, storing and distribution of food and beverage within the Concessions Department, and cleaning of equipment within concession stands and food production rooms. Directly manages the day to day activity of two assistant managers, three supervisors, and 20 union staff members, with oversight of the food production and kitchen staff.
Responsibilities:
The successful candidate will be responsible for determining quantities of food, beverage and related products required to adequately stock commissary (warehouse) and purchase products on behalf of the company. Specifically:
• Oversee supervision of commissary employees, including hiring, scheduling, and training on policies, procedures, duties and activities.
• Purchase, receive and distribute food and beverage, verifying receiving slips and forwarding invoices; complete timely and accurate bi-monthly inventory.
• Able to manage multiple tasks and groups in a fast paced environment
• Issue product to 45+ locations; ensure correct stock has been delivered.
• Ensure product quality; control costs, and pre-determine specifications are met
• Keep abreast of sanitation laws; ensure proper sanitation procedures are followed.
• Prepare various operational reports; keep records pertaining to purchases, sales and requisitions.

Qualifications:
Qualified candidates must have:
• Minimum of 3-5 years of food service experience
• Previous experience with inventory distribution and control.
• Familiar with basic food production techniques and procedures
• Familiar with purchasing and sanitation procedures, as well as standard food and beverage equipment.
• Experience with Micros 9700 and Micro Tangent preferred.
• Strong computer skills including the use of data base programs and perpetual inventory systems.
• Strong written and verbal communication and organizational skills
• Ability to analyze data and make decisions.
• Experience working in a union environment preferred.

 


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Facility Operations/Security: Event Guest Relations
Event Staff - The Florida Panthers (Sunrise, Fl)

We are looking for hard working, customer service oriented individuals with a pride and passion for Sports + Entertainment.  Employees will be responsible for a wide range of duties assigned on a week by week basis from events/game operations.  The staff will be exposed to a variety of aspects related to Sport Management and will provide those looking to enter a career in sports or event management valuable experience for career growth.

Job Titles:

  • Event Staff

  • Ticket Takers

  • Ushers

  • Security

Minimum Requirements:

  • High School Diploma/GED and an interest to work in events and/or sport management

  • Must be 18 years of age or older

  • Must pass criminal background check

Requirements:

  • These are part-time non-benefit earning positions.  Hours include days, nights, weekends and possibly holidays with approximately 10-25 hours per week

  • Ability to stand for long periods of time, bend and other duties associated with different sport and entertainment events is desired

  • Customer Service skills strongly desired


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Facility Operations/Security: Maintenance
Building Operator - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Term, Hourly)
CLAC, LOCAL 501 BARGAINING UNIT POSITION


Classification: Building Operator
Department: Facility Operations & Engineering
Reports to: Manager, Plant Operations
Term: May – August 2014
Date posted: April 15, 2014

 

 


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Participate in all aspects of the preventative maintenance program for HVAC, refrigeration and other building mechanical equipment
• Participate in all aspects of installation/maintenance and operation of ice sheet as directed
• Operation of lighting, HVAC, refrigeration and all related equipment
• Operate/inspect/adjust HVAC controls and schedules as directed
• Operate/inspect/adjust refrigeration plant operation, including start-up and shut-down of plant and related equipment
• Liaise with in-house technical staff, internal/external clients and contract trades people to ensure efficient operation and completion of assigned tasks
• Assist with inventory controls for all maintenance parts and supplies related to the physical plant and building operation
• Provide event-related support for all building systems

 

EXPERIENCE AND QUALIFICATIONS:

• Refrigeration Operator Certificate in accordance with the “Power Engineers and Boiler and Pressure Vessel Safety Act” would be an asset
• Fifth Class Power Engineers Certificate
• Knowledge of automated building control systems, computer systems or equipment-related experience
• Solid team player with a strong customer service focus
• Excellent interpersonal skills, with an ability to deal effectively with all levels of staff, guests, promoters, clients, corporate partners and supplier contractors
• Ability to take initiative and work well under minimal supervision
• Excellent communication skills, both written and verbal
• Ability to work flexible hours
• Superior organizational skills and detail-oriented
 

KEY ATTRIBUTES:

Our Vision: To be the premier sports and entertainment company in North America
 

 

Interested, qualified candidates are invited to submit their resume and cover letter, no later than April 24, 2014. Please apply online by clicking "apply for this position" below.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Refrigeration Operator Certificate in accordance with the “Power Engineers and Boiler and Pressure Vessel Safety Act”?
2. Do you have a valid Fifth Class Power Engineers Certificate?


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Private Clubs) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY


Position: Sous Chef (Private Clubs)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Salary Range: $45,000-$60,000

 

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Sous Chef will be responsible for the creation and exemplary service of outstanding food for our private club guests, and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.
 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary staff for our Private Clubs, including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned
 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef, preferably at a premium level venue, at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America
 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Club 500) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY


Position: Sous Chef (Club 500)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Salary Range: $45,000-$60,000

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and Entertainment Company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

SUMMARY:
The Sous Chef will be responsible for the creation and exemplary service of outstanding food in our unique Club 500 setting, and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary staff for Club 500 at Rogers Arena, including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef creating creative, high quality ala carte menu items, preferably at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America
 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Quick Service) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY


Position: Sous Chef (Quick Service)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Salary Range: $45,000-$60,000

 

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Sous Chef will be responsible for the creation and exemplary service of outstanding food for our quick service guests, and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary staff for services to suites & catering, including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef creating creative, high quality food in a fast paced quick service environment, preferably at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:

 

Interested, qualified candidates are invited to submit their resume and cover letter, please apply online by clicking "apply for this position" below.  This position will remain open until filled.

 

 


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Pastries) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY


Position: Sous Chef (Pastries)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Salary Range: $45,000-$60,000

 

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.

 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Sous Chef will be responsible for the creation and exemplary service of outstanding desserts and pastries for guests of Rogers Arena, and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of dessert and pastry culinary staff, including supervising activities of cooks and stewards.
• Supports the hiring and training of culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef creating creative, high quality desserts and pastries in a fast paced quick service environment, preferably at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:

 Interested, qualified candidates are invited to submit their resume and cover letter, by accessing our website at www.canucks.com/job. This position will remain open until filled.


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Suites & Catering) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY


Position: Sous Chef (Suites & Catering)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Salary Range: $45,000-$60,000

 

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Sous Chef will be responsible for the creation and exemplary service of outstanding food for our suites & catering guests, and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary staff for services to suites & catering, including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef creating creative, high quality food in a fast paced catering environment, preferably at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:

 

Interested, qualified candidates are invited to submit their resume and cover letter, this postion will remain open until filled. Please apply online by clicking "apply for this position" below.

 


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Facility Operations/Security: Food/Beverage Management
Sous Chef (Italian Cuisine) - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY


Position
: Sous Chef (Italian Cuisine)
Department: Hospitality - Chef Services
Reports to: Executive Chef
Salary Range: $45,000-$60,000

 

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.

 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Sous Chef will be responsible for the creation and service of outstanding food and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
• Responsible for the overall management of culinary staff including supervising activities of cooks and stewards in a restaurant with an Italian cuisine focus.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef, preferably at a high volume, similar sized facility
• Significant experience in authentic Italian cooking and training in Italy is required
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Assistant Manager, Catering - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)

 


Position: Assistant Manager, Catering
Department: Hospitality – Premium Service
Reports to: Manager, Catering

 



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

JOB SUMMARY:
The Assistant Manager, Catering assists the Manager, Catering and works closely with the operations and culinary teams to ensure quality selection are offered to catered guests. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.
 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in class guest experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with guests to ensure premium level of service and guest satisfaction
• Maximizes sales potential through guest satisfaction, creating guest leads for future functions
• Oversees execution of catering events, including ensuring appropriate room set-up, managing the timelines of the event and supervision of the staff, and managing the budget for the event
• Meets with new clients, providing tours of facilities and reviewing event details
• Prepares contracts to include all specified details concerning catered events
• Greets guests at functions, handle client/customer concerns, follow-up with guests after events
• Monitors and ensures high food quality in presentation and production for all catering offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards
• Actively participates in the mentorship and support of all team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team


EXPERIENCE AND QUALIFICATIONS:
• 3-5 years of experience supervising a premium food and beverage operation is required
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below.  This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Manager, Catering - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Manager, Catering
Department: Hospitality – Premium Service
Reports to: Director, Premium Service

 

 



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Manager, Catering works closely with the operations and culinary teams to ensure quality selection are offered to catered guests. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in class guest experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with guests to ensure premium level of service and guest satisfaction
• Maximizes sales potential through guest satisfaction, creating guest leads for future functions
• Oversees execution of catering events, including ensuring appropriate room set-up, managing the timelines of the event and supervision of the staff, and managing the budget for the event
• Meets with new clients, providing tours of facilities and reviewing event details
• Prepares contracts to include all specified details concerning catered events
• Greets guests at functions, handle client/customer concerns, follow-up with guests after events
• Monitors and ensures high food quality in presentation and production for all catering offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards
• Actively participates in the mentorship and support of all team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team



EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience supervising a premium food and beverage operation is required
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Assistant Manager, Quick Service - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Hourly, Casual)

 

Position: Assistant Manager, Quick Service
Department: Hospitality – Quick Service
Reports to: Manager, Quick Service

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Assistant Manager, Quick Service will work along-side the Manager to provide leadership support to all Quick Service team members and will oversee the overall operations of Quick Service offerings. This position is also responsible for ensuring that exceptional hospitality is provided to our fans, alcoholic beverages are served safely, and food quality and food safe and operational standards are maintained at all times.


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating best in fan experiences through continuous leadership and coaching of Quick Service employees
• Assists in hiring, training and staffing of all Quick Service team members
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Responsible for the safe service of alcoholic beverages
• Ensures and maintains sanitation standards throughout for areas of responsibility
• Ensures food quality in presentation and production throughout all Quick Service location
• Builds, manages and leverages client relationships
• Partners with culinary leadership to ensure high standards, cleanliness and quality.
• Serves as an inspirational, committed and responsible member of the company’s management team


EXPERIENCE AND QUALIFICATIONS:

• 3-5 years leadership experience in the quick service industry is required
• Experience in a high volume sports and entertainment venue or related environment is an asset.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Bachelor’s degree or equivalent in Business or Hospitality, or a combination of education & experience is preferred
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality food and beverage service.
• Exceptional and engaging interpersonal skills.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty.
• Excellent on-the-spot problem solving skills.
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, fans and partners.
• Proficient computer skills including Microsoft Office programs, email and internet
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below.  This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Manager, Suites - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

Term, full-time
(September to April)
 

Position: Manager, Suites
Department: Hospitality – Premium Service
Reports to: Director, Premium Service



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Manager, Suites works closely with the operations and culinary teams to ensure quality selection are offered to fans of executive and hospitality suites. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with suite patrons to ensure premium level of service and guest satisfaction
• Engages with team members, as well as suite guests to ensure exceptional hospitality is received at all times
• Regularly liaises with the Premium Service team on a regular basis to ensure proper planning and guest interaction/ follow-up at all times
• Monitors and ensures high food quality in presentation and production for all suite offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards throughout the suites
• Actively participates in the mentorship and support of all suite supervisors and team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team



EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience supervising a premium food and beverage operation is required.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


Apply for this position      |      Go back job listings


Facility Operations/Security: Food/Beverage Management
Manager, Centre Ice Grill - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

Term, full-time
(September to April)

 

Position: Manager, Centre Ice Grill
Department: Hospitality – Premium Service
Reports to: Director, Premium Service



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Manager, Centre Ice Grill works closely with the operations and culinary teams to ensure quality selection are offered to fans of the Centre Ice Grill. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with club patrons to ensure premium level of service and guest satisfaction
• Engages with team members, as well as club guests to ensure exceptional hospitality is received at all times
• Regularly liaises with the Premium Service team on a regular basis to ensure proper planning and guest interaction/ follow-up at all times
• Monitors and ensures high food quality in presentation and production for all club offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards throughout the clubs
• Actively participates in the mentorship and support of all club supervisors and team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team



EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience supervising a premium food and beverage operation is required.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Manager, Club 500 - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

Term, full-time
(September to April)

 

Position: Manager, Club 500
Department:
Hospitality – Premium Service
Reports to: Director, Premium Service

 



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Manager, Club 500 works closely with the operations and culinary teams to ensure quality selection are offered to fans of the premium Club 500. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with club patrons to ensure premium level of service and guest satisfaction
• Engages with team members, as well as club guests to ensure exceptional hospitality is received at all times
• Regularly liaises with the Premium Service team on a regular basis to ensure proper planning and guest interaction/ follow-up at all times
• Monitors and ensures high food quality in presentation and production for all club offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards throughout the clubs
• Actively participates in the mentorship and support of all club supervisors and team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team



EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience supervising a premium food and beverage operation is required.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


Apply for this position      |      Go back job listings


Facility Operations/Security: Food/Beverage Management
Manager, In-Seat Service & The Club - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Manager, In-Seat Service & The Club
Department: Hospitality – Quick Service
Reports to: Director, Quick Service

 

 



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

JOB SUMMARY:
The Manager, In-Seat Service & The Club works closely with the operations and culinary teams to ensure quality selection are offered to fans of premium in-seat service and the Club. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.
 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in fan experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with Club patrons to ensure premium level of service and guest satisfaction
• Engages with team members, as well as Club guests to ensure exceptional hospitality is received at all times
• Regularly liaises with the Premium Service team on a regular basis to ensure proper planning and guest interaction/ follow-up at all times
• Monitors and ensures high food quality in presentation and production for all Club offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards throughout the Club
• Actively participates in the mentorship and support of all club supervisors and team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team



EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience supervising a premium food and beverage operation is required.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


Apply for this position      |      Go back job listings


Facility Operations/Security: Food/Beverage Management
Sous Chef - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position
: Sous Chef
Department: Hospitality - Chef Services
Reports to: Executive Chef

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

SUMMARY:
The Sous Chef will be responsible for the creation and service of outstanding food and for the daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Responsible for the overall management of culinary staff including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Coordinates all food requisitions for event menu requirements
• Creates menus for specific client requests
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Work with Managers to ensure correct billing of events, including food, labor, props, rentals, taxes and gratuities
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Manage sales revenues and operating expenses effectively
• Provides input into product ordering and oversees receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation
• Assists with other related duties and responsibilities as assigned

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as a Sous Chef, preferably at a high volume, similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• An ongoing awareness and responsiveness to client satisfaction.
• Exceptional interpersonal, presentation and communication skills, where building a rapport comes naturally
• Impeccable creative culinary abilities
• Experience in food costing and menu development
• Experience in garde manger, large quantity cooking and high volume line expediting and buffet presentations is an asset
• Knowledge of wine
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• Understanding of Industry business principles
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Server/Concessions
Materials Handling Coordinator - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
Employment Opportunity

(Casual, On-call)


Position: Materials Handling Coordinator
Department: Hospitality
Reports to: Warehouse Manager

 

 

 

Looking to work in an environment like no other? …one where our fans and guests are everything to us. It is our vision that fans have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Materials Handling Coordinator will be primarily responsible for receiving deliveries for Hospitality departments and for inventory delivery and put away. In addition, the incumbent will assist the Warehouse Manager in maintaining inventory accuracy by maintaining inventory records and performing inventory audits and counts.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

• Receive deliveries in a timely manner; all incoming product must be counted in, labeled, and security tagged
• Perform transactions in the Inventory Management System through manual entry or scanners
• Assist the Warehouse Manager in maintaining an organized and clean warehouse space
• Ensure ongoing communication with the Warehouse Manager for daily tasks, incoming and outgoing shipments, inventory movement and other administrative duties
• Assist with keeping warehouse records and documentation organized and accurate
• Assist the Warehouse Manager in performing ongoing counts and inventory audits
• Assist with Sustainability measures through re-use and recycling of packaging materials

 

REQUIRED EXPERIENCE AND QUALIFICATIONS:
• Minimum of 1 year in a related warehouse environment
• Familiarity with Inventory Management Systems
• Demonstrated ability to work independently and in a team environment
• Enthusiastic, self-motivated, detailed oriented
• Excellent communication, interpersonal, and problem solving skills
• Must be available to work weekdays and weekends and evenings as required
• Experience using warehouse mobile equipment
• An ability to lift more than 50 pounds, and to have no restrictions on bending, walking or standing for periods of time
• Must have own steel toe work boots
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Facility/Venue Management
Director, Beverage/Sommelier - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Director, Beverage/Sommelier
Department: Premium Service
Reports to: Vice President, Hospitality

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Director, Beverage/Sommelier oversees all aspects of beverage operations within Rogers Arena’s premium locations, ensuring the highest quality of product and service. This position also acts as Sommelier for all establishments at Rogers Arena.

 

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Drives a high quality and profitable beverage operation by establishing and directing exceptional beverage quality and handling standards
• Maintains wine cellars, other storage areas, related equipment, and wine list
• Consults effectively and proactively with guests to assist in selection of wines for dinners or events, and follows up appropriately to ensure selected product is available and delivered
• Works closely with Executive Chef on wine and food pairing
• Trains staff members on wines and wine service, and ensure accountability for wine service standards.
• Ensures compliance with all regulations related to wine/alcohol service
• Proactively monitors appropriate control over inventory to ensure proper stock levels as well as systems and procedures to ensure security of product
• Ensures that scheduled inventories are completed accurately and in a timely manner, as prescribed
• May be called upon to conduct wine seminars for staff and partners
• Serves as a committed and responsible member of the company’s Leadership team

 

EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience leading a premium service beverage operation is required
• Related University degree or a combination of education & experience
• Certification through the Court of Master Sommeliers is strongly preferred
• Specific experience in managing a wine program is an asset, particularly in a fine dining atmosphere with a large cellar
• Previous fine dining restaurant management experience required
• Must possess and maintain extensive knowledge of wines and spirits, appropriate glassware and service related equipment, industry standards and trends, and be able to effectively share that knowledge with staff and guests as appropriate
• Highly committed to a premium level of quality and service
• A solutions provider committed to a vision of service that will thrill fans/guests and provide an ultimate experience
• Superior communication skills, with the ability to relate professionally to all levels of staff, management and clientele
• Professional, premium appearance and manner
• Excellent planning, organizational and problem solving skills
• Ability to maintain a calm demeanour and react appropriately and effectively to situations as they arise
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Server/Concessions
Hourly Hospitality Supervisors - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Hourly, Part-time)


Position
: Hourly Hospitality Supervisors
Department: Premium Service & Quick Service

 

 

 

 

Looking to work in an environment like no other? …one where our fans and guests are everything to us. It is our vision that fans have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

JOB SUMMARY:
Each of our supervisors plays an integral role in leading staff within the Premium Service and Quick Service Departments and for providing exceptional service to our fans and guests. With a positive, energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service.
 

WIN
• Challenge and motivate staff to be the best in all that they do
• Demonstrate a thorough understanding of food and beverage choices and proactively and confidently communicate options to fans
• Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
 

THRILL
• Enable and support staff in creating iconic fan experiences
• Consistently provide exceptional and knowledgeable service that will impress and thrill fans and provide an iconic experience at every touch point
• Show continuous pride in work area and the facility as a whole by maintaining a premium level cleanliness
 

CONNECT
• Encourage and challenge staff to always put fans in the forefront
• Proactively engage with fans in an effort to create a friendly and personal connection
• Contribute to building a high performance team by actively partnering with all staff of Rogers Arena.
 

TO FIT IN WITH OUR TEAM YOU MUST:
• Be passionately committed to a high level of quality service
• Have proven success in leading and inspiring a hospitality team to greatness
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Maintain a calm, friendly and professional demeanour
• Be a solutions provider, committed to continuous improvement ideas and initiatives
• Work collaboratively as a key member of a larger team across the organization, and continuously interact in a positive and professional manner
• Have exceptional and engaging interpersonal skills
• Display a neat, tidy and professional presentation to meet a high level of appearance and service standards
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below.  These positions will remain open until filled.  Please be sure to indicate on your resume what positions you are most interested in.

 


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Facility Operations/Security: Server/Concessions
Hourly Positions in Premium Service & Quick Service - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Hourly, Part-time)


Hourly Positions in Premium Service & Quick Service

We are now hiring for the following key front-line service positions with our ideal candidates being those who demonstrate passion for service and for providing an unforgettable fan experience.
 

 • Bartenders
• Server Assistants
• Beer Servers
• Quick Service Attendants
• Club Concierge
• Hawkers (Alcohol)
• Suite Hosts
• Hawkers (Food)
• Suite Runners
• In-seat Runners
• Servers
• In-seat Servers
 

Looking to work in an environment like no other? …one where our fans and guests are everything to us. It is our vision that fans have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

WIN
• Demonstrate a thorough understanding of food and beverage choices and proactively and confidently communicate options to fans
• Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
 

THRILL
• Consistently provide exceptional and knowledgeable service that will impress and thrill fans and provide an iconic experience at every touch point
• Show continuous pride in work area and the facility as a whole by maintaining a premium level cleanliness
 

CONNECT
• Proactively engage with fans in an effort to create a friendly and personal connection
• Contribute to building a high performance team by actively partnering with all staff of Rogers Arena.

TO FIT IN WITH OUR TEAM YOU MUST:
• Be passionately committed to a high level of quality service
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Maintain a calm, friendly and professional demeanour
• Be a solutions provider, committed to continuous improvement ideas and initiatives
• Work collaboratively as a key member of a larger team across the organization, and continuously interact in a positive and professional manner
• Have exceptional and engaging interpersonal skills
• Display a neat, tidy and professional presentation to meet a high level of appearance and service standards
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below. These positions will remain open until filled. Please be sure to indicate on your resume what positions you are most interested in.

 


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Facility Operations/Security: Server/Concessions
Hourly Positions in Chef Services - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Hourly, Part-time)

Hourly Positions in Chef Services

We are now hiring for the following culinary positions with our ideal candidates who demonstrate passion for food, service and for providing an unforgettable fan experience.

• Sous Chefs
• Apprentice Cooks
• Chef du Partie
• Chief Steward
• Lead Cooks
• Stewards
• Cooks
 

Looking to work in an environment like no other? …one where our fans and guests are everything to us. It is our vision that fans have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

WIN
• Demonstrate a thorough understanding of food and beverage choices and proactively and confidently communicate options to fans
• Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
 

THRILL
• Support the creation of incredible food options that will excite the palate of our guests
• Consistently provide exceptional and knowledgeable service that will impress and thrill fans and provide an iconic experience at every touch point
• Show continuous pride in work area and the facility as a whole by maintaining a premium level cleanliness
 

CONNECT
• Proactively engage with fans in an effort to create a friendly and personal connection
• Contribute to building a high performance team by actively partnering with all staff of Rogers Arena.

 

TO FIT IN WITH OUR TEAM YOU MUST:
• Be passionately committed to creating a premium culinary experience and high level of quality service
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Maintain a calm, friendly and professional demeanour
• Be a solutions provider, committed to continuous improvement ideas and initiatives
• Work collaboratively as a key member of a larger team across the organization, and continuously interact in a positive and professional manner
• Have strong, professional communication skills
• Display a neat, tidy and professional presentation to meet a high level of appearance and service standards
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below. These positions will remain open until filled. Please be sure to indicate on your resume what positions you are most interested in.

 


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Facility Operations/Security: Food/Beverage Management
Manager, Bar Services - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)

 

Position: Manager, Bar Services
Department: Hospitality – Quick Service
Reports to: Director, Quick Service

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Manager, Bar Services will provide leadership support to all bar service team members and will oversee overall bar service operations. This position is also responsible for ensuring that exceptional hospitality is provided to our fans, that alcoholic beverages are served safely, and that a high quality of products and service is maintained.


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)
• Delivers superior customer service, creating best in fan experiences through continuous leadership and coaching of bar service employees
• Oversees the hiring, training and staffing of all bar service team members
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Monitors adherence to cleanliness, quality and safety standards, ensuring compliance with all regulations
• Ensures and maintains sanitation standards throughout for areas of responsibility
• Ensures beverage quality in presentation and production throughout all beverage locations
• Builds, manages and leverages strong client relationships
• Partners with culinary leadership to ensure consistent high standards, cleanliness and quality.
• Partners with Purchasing Manager and Warehouse Manager to ensure appropriate inventory levels are established and maintained
• Assists with the preparation of the annual fiscal budget, and is accountable for same
• Initiates continuous improvements in bar service
• Serves as an inspirational, committed and responsible member of the company’s management team



EXPERIENCE AND QUALIFICATIONS:
• 3-5 years leadership experience in the food/alcohol service industry is required
• Experience in a high volume sports and entertainment venue or related environment is an asset.
• Serving It Right Certificate
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Bachelor’s degree or equivalent in Business or Hospitality, or a combination of education & experience
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality beverage service.
• Exceptional and engaging interpersonal skills.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty.
• Excellent on-the-spot problem solving skills.
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, fans and partners.
• Proficient computer skills including Microsoft Office programs, email and internet
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Manager, Quick Service - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)

 

Position: Manager, Quick Service
Department: Hospitality – Quick Service
Reports to: Director, Quick Service

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Manager, Quick Service will provide leadership support to all quick service team members and will oversee the overall operations of quick service offerings. This position is also responsible for ensuring that exceptional hospitality is provided to our fans, alcoholic beverages are served safely, and food quality and food safe and operational standards are maintained at all times.



DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating best in fan experiences through continuous leadership and coaching of Concession employees
• Oversees the hiring, training and staffing of all quick service team members
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Responsible for the safe service of alcoholic beverages
• Ensures and maintains sanitation standards throughout for areas of responsibility
• Ensures food quality in presentation and production throughout all quick service location
• Builds, manages and leverages client relationships
• Partners with culinary leadership to ensure high standards, cleanliness and quality.
• Serves as an inspirational, committed and responsible member of the company’s management team



EXPERIENCE AND QUALIFICATIONS:
• 3-5 years leadership experience in the quick service industry is required
• Experience in a high volume sports and entertainment venue or related environment is an asset.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Bachelor’s degree or equivalent in Business or Hospitality, or a combination of education & experience
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality food and beverage service.
• Exceptional and engaging interpersonal skills.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty.
• Excellent on-the-spot problem solving skills.
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, fans and partners.
• Proficient computer skills including Microsoft Office programs, email and internet
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Senior Manager, Suites - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Senior Manager, Suites
Department: Hospitality – Premium Service
Reports to: Director, Premium Service

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
This hands-on Senior Manager role is tasked with ensuring that exceptional hospitality is received by suite owners and guests, while overseeing service to approximately 84 premium and hospitality suites for all events at Rogers Arena. This position is also responsible for ensuring that alcoholic beverages are served safely, food quality and food safe and operational standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Engages with suite owners and guests to ensure exceptional premium hospitality is received at all times, building and maintaining strong client relationships
• Develops exceptionally high standards of service through effective hiring, training, and ongoing coaching and development of the part-time suite team
• Conducts regular in-suite visits to ensure service levels are exceptional
• Plans, coordinates and executes high-end special events for suite owners
• Monitors food and beverage suite orders, and ensures premium food quality in presentation and delivery,
• Ensures standards are maintained at all times
• Responsible for the safe service of all alcoholic beverages
• Works in conjunction with the Premium sales and concierge team to achieve maximum suite contract retention through providing exceptional service and support to suite holders.
• Works collaboratively with Hospitality-Premium Service team to ensure delivery of premium service and experience
• Serves as an inspirational, committed and responsible member of the company’s management team
• Partners with Purchasing Manager and Warehouse Manager to ensure appropriate inventory levels are established and maintained
• Assists with the preparation of the annual fiscal budget, and is accountable for same
• Initiates continuous improvements in suite service
• Prepares a variety of operational reports as required.

 

EXPERIENCE AND QUALIFICATIONS:

• 3-5 years leadership experience in a premium level service or hospitality industry
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Extensive experience working with executive level clientele providing premium service and support
• Bachelor’s degree or equivalent in Business, Hospitality, or Food Service Management, or a combination of education and experience
• Committed to a premium level of quality service, with a strong record of streamlining operations and improving service
• Familiar with standard food and beverage equipment
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Ability to work independently, be self-directed and demonstrate initiative
• Excellent ability to establish rapport with others and build strong interpersonal relationships
• Proven good judgment and decision making skills, with excellent immediate problem solving skills
• Ability to adjust to shifting priorities in a fast-paced environment, while maintaining a calm and professional demeanor
• Exceptional verbal communication and conflict resolution skills with the ability to relate professionally to all levels of staff, management, fans and partners.
• Proficient computer skills including Microsoft Office programs, email and internet
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Manager, Private Clubs - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position
: Manager, Private Clubs
(Champions Club/Captains Room/Loge Club)
Department: Hospitality – Premium Service
Reports to: Director, Premium Service

 

 



Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service. If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

JOB SUMMARY:
The Manager, Private Clubs works closely with the operations and culinary teams to ensure quality selection are offered to fans of premium private clubs, including the Champions Club, Captains Room and the new Loge Club. This position is also responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, as well as, food quality and food safe and operational standards are maintained at all times.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Delivers superior customer service, creating memorable dining and best in fan experiences through effective hiring, managing and training part-time supervisors and staff
• Actively engages with club patrons to ensure premium level of service and guest satisfaction
• Engages with team members, as well as club guests to ensure exceptional hospitality is received at all times
• Regularly liaises with the Premium Service team on a regular basis to ensure proper planning and guest interaction/ follow-up at all times
• Monitors and ensures high food quality in presentation and production for all club offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards throughout the clubs
• Actively participates in the mentorship and support of all club supervisors and team members on a daily basis
• Serves as an inspirational, committed and responsible member of the company’s Management team



EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience supervising a premium food and beverage operation is required.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related post secondary education that supports the role
• Highly committed to a premium level of quality
• Strong problem solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Executive Sous Chef - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position
: Executive Sous Chef
Department: Hospitality - Chef Services
Reports to: Executive Chef

 

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

SUMMARY:
The Executive Sous Chef will be responsible for assisting Executive Chef with menu development as well as daily supervision and production of culinary operations including game and non game day events. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and food safe and operational standards are maintained at all times.


DUTIES AND RESPONSIBILITIES:

• Responsible for the overall management of culinary staff including supervising activities of cooks and stewards.
• Supports the hiring and training of all culinary team members
• Participates in the menu planning and development and planning for food and beverage for the venue
• Engages with arena guests, as well as, team members to ensure exceptional hospitality is received at all times
• Responsible for the safe service of all alcoholic beverages
• Maintains sanitation standards throughout the kitchens to comply with Provincial regulations.
• Oversees inventory of food product and coordinates product ordering and receiving within corporate specifications.
• Ensures food quality in presentation and production throughout the venue
• Supports the mentorship and development of all culinary team members on a daily basis
• Partners with other Hospitality and Rogers Arena Leadership to ensure a successful operation

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years' experience as an Executive Sous Chef at a similar sized facility
• Equivalent Red Seal certification, a degree in the Culinary Arts or an equivalent combination of education and experience
• Impeccable creative culinary abilities
• An inspiring leader who has proven skills rallying a team to achieve its highest potential, and then driving it to the next level
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Solid organizational skills with the ability to handle multiple projects at one time
• Excellent written and verbal communication skills
• Displays a positive attitude, maintains enthusiasm and celebrates success
• Computer literate in systems related to the department
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Purchasing Manager - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position
: Purchasing Manager
Department: Hospitality – Chef Services
Reports to: Executive Chef

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Purchasing Manager leads the purchasing activities, ensuring product availability, quality and cost standards are met. This hands-on management role works closely with the Chef Services team and suppliers to facility the timely acquisition and delivery of quality goods and services.

 

DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Oversees the purchasing and sourcing of food & beverage goods and materials
• Identifies product specifications for items and services
• Works hand in hand with the culinary team in sourcing products from local and regional suppliers.
• Strategically negotiates and executes purchases that maximize productivity savings
• Analyzes market and delivery systems in order to assess goods and material availability
• Proactively monitors and reviews inventory activities, ensuring the arena’s product needs are met on a timely basis
• Monitors financial data
• Develops strong partnerships with all vendors/suppliers
• Recommends new products to enhance standards and increase profitability
• Develops and implement purchasing and contract management procedures and policies
• Develops and implements sourcing and negotiation strategies for key spend areas
• Ensures compliance with and keeps abreast of all applicable health and safety regulations?
• Provides exceptional customer service and support to all departments

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years experience in food & beverage inventory control management, and previous experience with inventory purchasing, distribution and control.
• Bachelor’s degree in a related field or an equivalent combination of education and experience
• Passionate about food and sourcing it form the best vendors possible
• Experience in purchasing in the local hospitality industry, is a definite asset
• Exceptional negotiating skills
• Strong knowledge of purchasing methods and procedures, including open market purchasing and formal contracting and negotiating techniques
• A natural problem-solving and analytical ability
• Strong attention to detail, with solid organizational skills and the proven ability to handle multiple projects at one time
• Proven ability to establish and maintain long-term supplier relationships
• Ability to evaluate sample products of suppliers to determine conformance to product specifications and item requirements
• Highly committed to a premium level of quality
• Timely response to operational purchasing needs
• Familiar with various resources to source products for purchase
• Strong knowledge of inventory purchasing systems, and generating purchasing documents
• Effective listening, verbal and written communication skills
• Strong interpersonal and team skills, establishing cooperative working relationships with a variety of internal and external clients
• Knowledge of Microsoft Office Suite, inventory/warehouse management and distribution software
• Familiar with purchasing and sanitation procedures, as well as standard food and beverage equipment maintenance and refrigeration is an asset
• Ability to analyze data, reading and interpreting financial reports
• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Warehouse Manager - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Warehouse Manager
Department: Hospitality – Chef Services
Reports to: Executive Chef

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Warehouse Manager oversees and manages all aspects of the food and beverage inventory for the arena’s Hospitality services. This hands-on management role works closely with the Chef Services team to ensure food and beverage inventory is monitored, ordered, stored and readily available to departments.

 

DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)

• Manages and maintains efficient centralized warehousing operation by establishing and maintaining control procedures for inventory control, bulk storage and distribution of supplies, equipment, and materials
• Manages all warehouse activities with Chef Services team, ensuring all departments are adequately stocked for every event
• Provides exceptional customer service and support to all departments
• Accountable for planning and supervising receipt, storage and distribution of inventory
• Develops and implements storage systems, policies and procedures to ensure maximum use and efficiency of warehouse function and space allocation
• Plans and manages the warehouse operations budget
• Ensures compliance with and keeps abreast of all applicable health and safety regulations
• Prepares and reviews reports related to inventory management and control
• Supervises part-time Warehouse staff and ensures compliance with all policies and procedures, while motivating, recognizing and managing staff performance
• Liaises with all vendors to ensure product quality, reconcile invoice discrepancies, shortages, over shipments and to arrange for emergency shipments/requisitions and defective merchandise returns
• Conducts regular inventory report meetings with operations team
• Oversees and conducts periodic inventory counts and follow up reconciliation

 

EXPERIENCE AND QUALIFICATIONS:
• Minimum 5 years experience in food & beverage inventory management, and previous experience with inventory distribution and control
• Bachelors degree in Hospitality, Warehouse or Food Service management, or an equivalent combination of education and experience
• Two years’ supervisory experience with a proven ability to motivate and inspire a high performing workforce.
• Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth; driving positive results and aligning with business goals
• Problem-solving and analytical ability
• Strong project management and multi-tasking skills
• Effective listening, verbal and written communication skills
• Strong interpersonal and team skills, establishing cooperative working relationships with a variety of internal and external clients
• Knowledge of Microsoft Office Suite, inventory/warehouse management and distribution software
• Familiar with purchasing and sanitation procedures, as well as standard food and beverage equipment maintenance and refrigeration
• Ability to analyze data, reading and interpreting financial reports
• Valid Class 5 drivers license with clean driving record
• Forklift Operation certification
• Ability to lift, stand, bend and otherwise meet the physical expectations of a busy warehouse environment.
 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Director, Quick Service - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Director, Quick Service
Department: Hospitality – Quick Service
Reports to: Vice President, Hospitality

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.
 

JOB SUMMARY:
The Director, Quick Service oversees and manages the arena’s venue concession operations including concourse bars, kiosks, stands, hawking, inventory control standards, compliance with alcohol service policies, safety, guest service, employee training and supervision. This hands-on Director role is tasked with leading the Quick Service management team to create and deliver a best in class quick service culinary experience for fans and customers of Rogers Arena.


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Drives strategic and innovative initiatives in the offering of Quick Service
• Delivers superior customer service, creating best in fan experiences through continuous leadership and coaching of Management team
• Builds, manages and leverages client relationships and business partnerships
• Ensures relevant Corporate Partnership commitments are upheld from a food & beverage standpoint
• Proactively monitors all event activity to ensure proper planning and execution for events
• Leverages current trends in the food and beverage industry in order to recommend food and beverage business development strategies
• Develops, implements and updates food and beverage policies and procedures that align with the department’s vision
• Ensures compliance with all related regulations pertaining to health and safety i.e. alcohol serving, safety and food handling.
• Partners with culinary leadership to ensure high standards, cleanliness and quality.
• Develops and implements standardized inventory, accountability and control procedures.
• Serves as an inspirational, committed and responsible member of the company’s Leadership team


EXPERIENCE AND QUALIFICATIONS:
• 5+ years leadership experience in the quick service industry is required
• Experience in a high volume sports and entertainment venue or related environment is an asset.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Bachelor’s degree or equivalent in Business or Hospitality, or a combination of education & experience
• Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth; driving positive results and aligning with business goals in a related environment
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality food and beverage service.
• Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control and P & L oversight required.
• Exceptional and engaging interpersonal skills.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty.
• Excellent problem solving skills, including the ability to analyze current business problems and implement recommended solutions.
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Ability to handle conflicting deadlines and prioritize
• Proficient computer skills including Microsoft Office programs, email and internet
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America
 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Food/Beverage Management
Director, Premium Service - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Permanent, full-time)


Position: Director, Premium Service
Department: Food & Beverage – Premium Service
Reports to: Vice President, Hospitality

 

 

 

Looking to work in an environment like no other? One where our fans and guests are everything to us and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. At Canucks Sports & Entertainment, our Vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
 

On July 1, 2014, Canucks Sports & Entertainment will start a new food & beverage operation at Rogers Arena. We are excited about the opportunity to offer our fans a new cuisine program and world class service.
 

If you are a customer focused, enthusiastic individual passionate about food, delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team.

 

JOB SUMMARY:
The Director, Premium Service oversees and manages the food and beverage operation for the arena’s premium food services, including premium & hospitality suites, in-arena restaurants and private clubs as well as catering services. This hands-on Director role is tasked with working with the Hospitality management team to create and deliver a unique culinary experience for fans and customers of Rogers Arena.


DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Establishes exceptional food quality by setting and monitoring food quality and handling standards and ensuring that all procedures are maintained in order to deliver pleasurable dining experiences.
• Delivers superior customer service, creating memorable dining and best in fan experiences through effective hiring, managing and training of full-time and part-time staff
• Drives a high quality and profitable operation by developing and creating menu offerings for concession operations and suite-level patrons that satisfy customers and increase the revenue generated by the department.
• Maximizes resources and inventories by managing cost, maintaining equipment, monitoring inventory and budget to ensure the best use of inventory and allocation of expenses.
• Proactively monitors and captures revenue generation and department performance by preparing nightly and monthly reports.
• Serves as an inspirational, committed and responsible member of the company’s Leadership team


EXPERIENCE AND QUALIFICATIONS:
• 5+ years of experience leading a premium food and beverage operation is required.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• Related University degree or a combination of education & experience
• Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth; driving positive results and aligning with business goals in a premium service environment
• Highly committed to a premium level of quality
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Strong problem solving skills, including the ability to analyze current business problems and implement recommended solutions.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays


KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

 

Interested, qualified candidates are invited to submit their resume and cover letter by clicking "apply for this position" below. This position will remain open until filled.

 


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Facility Operations/Security: Event Guest Relations
Event Supervisor - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY

(Casual, On Call)


Position: Event Supervisor
Department: Event Services
Reports to: Manager, Housekeeping

 

 

 

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests. We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Supervises Event Housekeeping employees, providing support and focus to the delivery of exceptional service to every guest who enters Rogers Arena
• Monitors floor traffic and staff deployments
• Creates a positive work environment for staff by providing ongoing clear, specific and timely coaching, recognition and feedback to ensure operational success and excellence
• Serves the needs of the guests and makes necessary operational decisions to ensure guests receive direct, personable service and immediate results
• Supervises an assigned area in the building to ensure effective crowd management
• Communicates appropriate event incidents and reports to Duty Managers
• Responds to guest problems and questions, ensuring appropriate action is taken by the staff
• Recommends improvements and new suggestions for current operations
• Communicates with other operations groups (e.g., Aramark, Team Store, Impark) to ensure event and guest needs are met
• Maintains knowledge of safety and emergency procedures
• Conducts annual performance reviews and ongoing performance management
• Assists with the onboarding of new employees
• Participates in Guest Services Supervisor Team meetings to identify ideas, processes, systems, skill upgrading and information that would assist the Guest Services Supervisor Team in continually improving its and the Company’s efforts to achieve 100% employee satisfaction and 100% customer satisfaction

 

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Several years’ supervisory experience in the hospitality/service industry, including experience in hiring, motivating, coaching, directing a group of unionized employees
• Experience in the housekeeping industry is preferred but not essential
• Demonstrated commitment to customer satisfaction. Able to respond promptly and effectively to customer’s needs
• Excellent interpersonal skills with the ability to interact positively and professionally with a diverse customer base (e.g. public, senior management, staff, business partners, promoters, team personnel, etc.)
• Strong communication skills, with the confidence and ability to address a group of staff at briefings. Able to present information and instructions in a clear manner
• Excellent problem solving and crisis management skills
• Physically able to walk up and down stairs, stand for a significant portion of the shift, work in a crowded and noisy environment, and use a radio
• Must be 19 years of age or older (may have to take liquor away from guests)
• Presence in the form of personal authority and maturity
• Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management, colleagues, direct reports
• General knowledge of cleaning chemicals and practices is preferred
• Knowledge of emergency cleaning procedures is preferred
• Successful completion of customer service training (e.g. SuperHost) is an asset
• First Aid Certificate is an asset
• WHMIS Training is preferred
• Housekeeping/Cleaning Certifications is an asset
• Fluent in a second or third language in addition to English is an asset
 
 

KEY ATTRIBUTES:

 

Interested, qualified candidates are invited to submit their resume and cover letter, no later than April 21, 2014. Please apply online by clicking "apply for this position" below.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have supervisory experience?


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