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Current available jobs in Facility Operations/Security:


» Conversion Crew Supervisor - BB&T Center / The Florida Panthers (Sunrise, FL)
» Part-time Premium Services Concierge - Carolina Hurricanes (Raleigh, NC)
» Part-time Event Security Officer - Carolina Hurricanes (Raleigh, NC)
» Part-time 24 hour Security Officer - Carolina Hurricanes (Raleigh, NC)
» Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Elevator Operator - Carolina Hurricanes (Raleigh, NC)
» Part-time Ticket Taker - Carolina Hurricanes (Raleigh, NC)
» Part-time Usher - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)
» Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)
» Operations Technician - Dallas Stars (McKinney, TX)
» Assistant Parking Manager - First Niagara Center (Buffalo, NY)
» Parking Attendant - First Niagara Center (Buffalo, NY)
» Concessions Manager - Honda Center (Anaheim, CA)
» Suites & In-Seat Manager - Honda Center (Anaheim, CA)
» Chef de Cuisine - Honda Center (Anaheim, CA)
» Warehouse Manager - Honda Center (Anaheim, CA)
» Security Officer (Part-time) - Minnesota Wild (St. Paul, MN)
» Director, Public Safety - Nashville Predators (Nashville, TN)
» Guest Services Representative - New Jersey Devils and Prudential Center (Newark, NJ)
» Alcohol Compliance Team Member - Smokey Mountain Sportservice/Bridgestone Arena (Nashville, TN)
» Concessions Stand Lead/Supervisor - TD Garden (Boston, MA)



Facility Operations/Security: Facility/Venue Management
Conversion Crew Supervisor - BB&T Center / The Florida Panthers (Sunrise, FL)

POSITION SUMMARY:

Supervises house crew and contracted labor in performing work as needed to clean, maintain and prepare for events at the BB&T Center.

RESPONSIBILITIES:

· Oversee the daily set up and changes of the function rooms and events that are in the building that are not covered during changeovers.

· Delegate workload to department staff and keep them updated on any changes.

· Work alongside Set up Supervisor to ensure all jobs are done in a timely manner.

· Take lead on show load-ins to provide that all show requirements are met.

· Participate in all aspects of the conversion process in preparation for events. Duties include setting up and tearing down flooring, portable chairs, operable walls, barricades, staging, tables, other furnishings and equipment.

· Perform various duties to ensure that the daily operations of the facility are met. This may include loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.

· Assist with pre/post event cleaning and janitorial tasks including sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, carpet cleaning, window washing and waxing.

· Perform repairs and maintenance tasks such as painting, patching, repairing of equipment.

· Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor.

· Other duties as assigned by management.


QUALIFICATIONS:

· High School Diploma or equivalent and at least two years operations management or related experience necessary. Supervisory experience mandatory.

· Knowledge of practices and procedures related to event set-up and conversions, methods and techniques for cleaning and maintaining the facility, and proper use and care of hand and power tools.

· Ability to follow all policies and procedures regarding risk management, safety precautions, rules, regulations and emergency protocol established at the facility.

· Excellent verbal and written communication skills a must.

· Capability to meet tight deadlines and work under pressure and produce accurate results.

· Licensed and insured to operate a motor vehicle in the United States.

.  Computer Skills

.  Forklift certification preferred but not required


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Facility Operations/Security: Event Guest Relations
Part-time Premium Services Concierge - Carolina Hurricanes (Raleigh, NC)

The Premium Services Concierge is responsible for providing excellent customer service for our Suite Guests. This position is responsible for readying suites prior to guests’ arrival, checking tickets and greeting guests, and creating a pleasing atmosphere and the utmost in customer service for suite patrons and their guests.

Qualifications

Qualified individuals possess a friendly and personable demeanor, excellent customer service skills, knowledge of building policies and procedures. Must be a team player and be available to work event hours. Specifically, they must have the:
• Ability to interact with fellow employees and the general public in a positive and professional manner.
• Exhibit professional and courteous behavior at all times.
• Present a neat and tidy appearance while adhering to uniform standards.
• Communicate effectively with guests, all levels of management and co-workers.
• Ability to work in a fast paced environment under heavy pressure.
• Ability to bend down and open glass.
• Assist with general maintenance of the suite.
• Ability to stand and walk for long periods of time and climb stairs.
• Ability to lift objects up to 25 lbs.
• Available to work nights, weekends and holidays.

Must be able to report to work by 5:30 pm on weekdays.

Must pass a criminal background check.
 

Preferred Education and Experience:

• High school diploma or its equivalent.
• Previous experience in dealing with the public or a related field.
• Prior Customer Service experience is a plus but not required.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled gulity to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Security
Part-time Event Security Officer - Carolina Hurricanes (Raleigh, NC)

Event Security Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Security officers will maintain order before, during and after events.

Event Security Officers will be assigned to a variety of posts during an event. Many of these posts are ‘standard’ posts for a given type event at PNC Arena. Examples are guest and patron screening and searching using walk through metal detectors and/or handheld wands, posts on the arena floor managing access to the floor. A majority of the Event Security Officer posts will be at PNC Arena external doors. Specific post assignments are subject to change from event to event. All event security officers must be able to work at any vacant post as needed.

Qualifications

Must be at least 18 years old. Must possess valid driver’s license and have reliable transportation. Must have valid contact information on file at all times (ie phone number, email address). Basic computer knowledge is recommended. Must possess excellent written, verbal & customer service skills.

Must be able to lift up to 50 lbs. Must be able to stand for long periods of time and climb stairs as needed. Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:30 PM on weekdays.

Will be required to successfully complete State of NC required Crowd Manager Training Certification within the first 120 days of employment.

High School diploma or its equivalent preferred. Previous security, military or law enforcement experience a plus. Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Security
Part-time 24 hour Security Officer - Carolina Hurricanes (Raleigh, NC)

 Responsible for the 24-Hour Security of PNC Arena. This includes, but is not limited to conducting building tours and patrols, writing reports, maintaining logs, providing building access for employees, visitors, vendors & contractors, making appropriate emergency contacts as needed, monitoring security equipment, protecting company and/or tenant assets and providing a safe working environment. 

 Qualifications

Must be at least 18 years old. Must possess valid driver’s license and have reliable transportation. Must have valid contact information on file at all times (ie phone number, email address). Basic computer knowledge is recommended. Must possess excellent written, verbal & customer service skills.

Must be able to lift up to 50 lbs. Must be able to stand for long periods of time and climb stairs as needed. Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work between 3:00 PM - 5:00 PM on weekdays.

High School diploma or its equivalent preferred. Previous security, military or law enforcement experience a plus. Must pass a criminal background check.

Will be required to successfully complete NC State required Crowd Manager Training Certification within the first 120 days of employment.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled gulity to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so when and in what department?


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Facility Operations/Security: Usher/Ticket Taker
Part-Time Parking Cashier - Carolina Hurricanes (Raleigh, NC)

 The position of Cashier is responsible for collecting parking payments and vouchers from patrons, and facilitating efficient traffic control by directing guest's vehicles into proper parking lots, roadways, and other areas before and after arena events. The starting pay rate for this part-time position is $8.50 an hour.
 

Qualifications:

Must be at least 18 years old and speak fluent English. Applicants for Cashier must possess the ability to make accurate cash transactions, and have excellent communication and customer service skills. Must be able to stand for long periods of time (approx. 4 hours), and willing to work outside in all inclement weather conditions (rain, cold, heat, etc.). Must be able to lift up to 35 pounds.

The position of Parking Cashier requires the ability to work a flexible work schedule including hockey games, basketball games, and a variety of concerts and family shows scheduled on weeknights, Saturdays and Sundays and occasional holidays. The applicant must be willing to work a few events classified as "mandatory" by arena management, and available for at least 60% of all arena events scheduled per month during hockey and college basketball seasons, September through early June. Most start times for this position are flexible from 4:00 pm to 5:15 pm on weekdays, often earlier on weekends.

All applicants must be available for weekday and weekend assignments. This is a year-round position.

Must pass a criminal background check. Incomplete applications will not be considered.  PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Are you able to report to work by 5:00 pm?
3. Are you available mornings and afternoons on weekdays (7:00 am-2:00 pm)?
4. Are you able to lift up to 35 lbs?
5. Have you ever held a customer service job? If so in what position. Tell how you excelled in that position to provide excellent customer service. Explain any challenges you encountered in that position.
6. Have you previously been employed by PNCArena? If so, when and in what department


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Facility Operations/Security: Usher/Ticket Taker
Part-time Elevator Operator - Carolina Hurricanes (Raleigh, NC)

This position will be responsible for greeting guests, checking tickets, safe operation of elevators and providing guests with needed information on all aspects of the facility, and assisting in event management to maintain crowd control throughout the event.

Qualifications:

Qualified individuals must possess a friendly and personable demeanor, excellent customer service skills, knowledge of building policies and procedures. Must be a team player and be available to work event hours. Specifically, they must have the:
• Ability to work outside the facility (or immediately inside) in extreme hot or cold temperatures or in inclement weather.
• Ability to work in confined areas, in particular operating passenger and freight elevators.
• Ability to work in areas of high elevation (above crowd and media seating areas) within the facility.
• Ability to work in areas with a high concentration of cigarette smoke.
• Ability to interact with fellow employees and the general public in a positive and professional manner.
• Ability to stand for long periods of time and climb stairs as required to assigned areas.
• Ability to lift objects up to 25 lbs.
• Available to work nights, weekends and holidays. Must be able to report to work by 5:30 PM on weekdays.

PREFERRED EDUCATION AND EXPERIENCE:
• High school diploma or its equivalent.
• Previous experience in dealing with the public or a related field.
• Prior Arena experience is a plus but not required

*Must pass a crimnal background check

*Will be required to successfully complete NC State required Crowd Manager Training Certification within the first 120 days of employment.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Usher/Ticket Taker
Part-time Ticket Taker - Carolina Hurricanes (Raleigh, NC)

This position is responsible for providing the primary level of guest assistance at the building entrances, turnstile set-up, admission of guests into the building who present a valid ticket/credential and denial of access to those who do not, accounting for and packaging ticket stubs at end of shift (if necessary), providing guests with direction or other venue information, and acting upon all comments/complaints in a prompt and friendly manner. 
 

Qualifications:

Qualified individuals possess a friendly and personable demeanor, excellent customer service skills, knowledge of building policies and procedures. Must be a team player and be available to work event hours. Specifically, they must have the:

• Ability to work outside the facility (or immediately inside) in extreme hot or cold temperatures or in inclement weather.
• Ability to work in confined areas, in particular operating passenger and freight elevators.
• Ability to work in areas of high elevation (above crowd and media seating areas) within the facility.
• Ability to work in areas with a high concentration of cigarette smoke.
• Ability to interact with fellow employees and the general public in a positive and professional manner.
• Ability to stand for long periods of time and climb stairs as required to assigned areas.
• Ability to lift objects up to 25 lbs.
• Available to nights, weekends and holidays. Must be able to report to work by 5:30 PM on weekdays.

*Must pass a crimnal background check

*Will be required to successfully complete NC State required Crowd Manager Training Certification within the first 120 days of employment.

 PREFERRED EDUCATION AND EXPERIENCE:

• High school diploma or its equivalent.
• Previous experience in dealing with the public or a related field.
• Prior Arena experience is a plus but not required.

 PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If yes, when and in what department.


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Facility Operations/Security: Usher/Ticket Taker
Part-time Usher - Carolina Hurricanes (Raleigh, NC)

This position is responsible for greeting guests, checking tickets and aiding in seating guests in their assigned seat, providing guests with needed information on all aspects of the facility, and assisting in event management to maintain crowd control throughout the event. 
 

Qualifications:

Qualified individuals possess a friendly and personable demeanor, excellent customer service skills, knowledge of building policies and procedures. Must be a team player and be available to work event hours. Specifically, they must have the:

• Ability to work outside the facility (or immediately inside) in extreme hot or cold temperatures or in inclement weather.
• Ability to work in confined areas, in particular operating passenger and freight elevators.
• Ability to work in areas of high elevation (above crowd and media seating areas) within the facility.
• Ability to work in areas with a high concentration of cigarette smoke.
• Ability to interact with fellow employees and the general public in a positive and professional manner.
• Ability to stand for long periods of time and climb stairs.
• Ability to lift objects up to 25 lbs.
• Available to work nights, weekends and holidays. Must be able to report to work by 5:30 PM on weekdays.

*Will be required to successfully complete NC State required Crowd Manager Training Certification within the first 120 days of employment.

*Must pass a criminal background check.


PREFERRED EDUCATION AND EXPERIENCE:

• High school diploma or its equivalent.
• Previous experience in dealing with the public or a related field.
• Prior Arena experience is a plus but not required.


PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If yes, when and in what department.


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

Must be at least 21 years old. Previous cashier experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment.

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 21 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drugfree workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.


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Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

-Must be at least 21 years old. Previous bartending experience preferred.

-Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.

-Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must pass a criminal background check

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
 

Qualifications

-Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.

-Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check.

-PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Runner - Carolina Hurricanes (Raleigh, NC)

Suite Runners are responsible for prepping and assembling food, snack and condiment orders from printed production reports, delivering pre-ordered and event day food items to the proper Suite. Also responsible for removing and clearing all dishes, utensils and other items after the events have ended.

Qualifications

Must be at least 18 years old. Must be at least 21 years old to operate an optional dessert cart (includes serving alcohol). Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. 

Must be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 35 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift 3-4 hours prior to the event time of each scheduled event (i.e. 3:00-4:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Server/Concessions
Part-time Suite Beverage Runner - Carolina Hurricanes (Raleigh, NC)

Suite Beverage Runners are responsible for loading/unloading, stocking and inventorying suite orders to include: water, soda, juices, beer, wine, liquor and specialty drinks. Prepares individual printed beverage orders, pulls product from inventory, packages and delivers to proper suite location. Cleaning and ending inventories are required to be completed at the end of every event.

Qualifications

Must be at least 18 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous banquet, country club or food and beverage experience is preferred. Should be able to stand for long periods of time including walking up and down stairs, pushing carts and the ability to lift 50 pounds.

A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. Your must be available to report for each shift 1-1.5 hours prior to the event time of each scheduled event (i.e. 6:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Facility Operations/Security: Maintenance
Operations Technician - Dallas Stars (McKinney, TX)

Job Summary/Objective: Perform maintenance tasks and service for Dr Pepper StarCenter in McKinney, providing clients a safe and clean venue for events.

Essential Functions:

  • Ice preparation and maintenance (will train)

  • Ability to perform general custodial services

  • Ability to troubleshoot problems and communicate intelligently with management.

  • Ability to monitor mechanical systems.

  • Problem solving and troubleshooting skills

  • Ability to work with minimal to no supervision

 

Additional Knowledge and Skills (Preferred but not required):

  • Basic working knowledge of electrical circuits, breakers, courtesy power including GFI and lighting.

  • Experience in dry wall painting and repairs

  • Basic Knowledge of electricity and ability to change light bulbs and plugs.

  • Basic knowledge of HVAC with ability to change filters belts, bearings.

  • Some experience with landscape irrigation.

  • Dry wall painting and repairs.

  • Basic plumbing knowledge, ability to change out toilets, faucets, shower valves and stall partitions.

  • Experienced in general building repairs

  • Able to work extended and/or irregular hours including nights, weekends and holidays

Job Requirements:

  • High School Diploma or G.E.D

 

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.

DSE Hockey Centers, L.P. is an equal opportunity employer.


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Facility Operations/Security: Facility/Venue Management
Assistant Parking Manager - First Niagara Center (Buffalo, NY)

Summary

Assist the Parking Manager in overseeing all aspects of First Niagara Center and HARBORCENTER parking operations.

Core Responsibilities

1.     Train, schedule, supervise and discipline employees.

2.     Accurately and responsibly handle, count, and record cash received from daily, monthly and event parking.

3.     Deliver a high level of service to both internal and external customers at all times.

4.     Act as a point of contact between engineering, maintenance, and housekeeping to properly maintain parking ramps, lots and equipment.

5.     Strong writing, verbal and record keeping skills will be required to counsel employees and initiate records, reports and to complete other elements of the job.

6.     Perform all other duties as assigned.

7.     Maintain strict confidentiality of all issues worked with.

8.     Assist in various project work as necessary.

9.     Maintain open communication with Parking Manager and supervisors at all times.

10.  Maintain a professional attitude and appearance at all times.

11.  Perform other duties and tasks as assigned or become evident.

12.  Follow and enforce all First Niagara Center and Harborcenter policies and procedures.

Minimum Qualifications for the Position

High school education or equivalent is required. Supervisory experience in a service environment preferred. Prior cash handling experience preferred.

Physical Requirements

Must be able to lift at least fifty (50) pounds.  Must be able to walk, stand for long periods of time, climb stairs and move freely and sometimes rapidly about the parking facilities in response to emergent situations. Must be able to use radio and electronic equipment.  Must be able to work outside in all types of weather.  Must be able to work flexible hours that can include days, evenings, nights, weekends, holidays and shift work as needed.

Critical Competencies

Service orientated

Effective communicator

Collaborative

Solutions minded

Approachable

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have supervisory experience in a customer service environment? Yes or No
2. Are you able to work flexible hours that includes days, evenings, nights, weekends, holidays and shift work as needed? Yes or No
3. Are you able to lift 50 lbs.? Yes or No
4. Are you able to walk, stand for long periods of time, climb stairs and move freely and sometimes rapidly? Yes or No
5. Do you have cash handling experience? Yes or No


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Facility Operations/Security: Facility/Venue Management
Parking Attendant - First Niagara Center (Buffalo, NY)

Summary of Position

To ensure the safety of our guests, contractors and employees while they are entering and exiting the parking ramp and parking lots, all while maintaining a high level of customer service.  Ensure the safety of vehicles while in ramp and lots.  Monitoring and controlling the movements of patrons, visitors, and contractors using various methods service is also a main component of the job.

Core Responsibilities

·         Provide a high level of service to patrons before, during, and after events. Our goal is to have 100% positive interaction with patrons; 

·         Monitor the access and egress of patrons in the parking ramp and surface parking lot;

·         Conduct routine surveillance rounds around the parking lots including the immediate perimeter;

·         Perform other related duties or tasks as assigned or as become evident;

·         Remain calm and professional in all situations;

·         Monitor assigned areas within the parking lots to ensure guest safety and compliance with building policy;

·         Remove trash, debris, and refuse.   Take trash materials to the proper location and dispose of it properly;

·         Greet, monitor and control the movements of patrons, visitors, employees and contractors;

·         Report pertinent safety, maintenance and personnel information to supervisor;

·         Maintain a professional attitude and appearance at all times;

·         Create documentation for all pertinent events and maintain daily log sheets;

·         Must be able to handle money, and create change in a fast paced environment;

Requirements of the Position:

·         High School Diploma or Equivalent;

·         Must be able to obtain New York State certification and be of good character;

·         Previous parking lot, cash handling and/or security experience is preferred;

·         Must be able to stand, sit, walk for extended and varying periods of time;

·         Must be able to walk stairs;

·         Must be able to lift up to 50 lbs.;

·         Must be willing and able to work in all weather conditions;

·         Must be willing and able to respond to emergent situations;

·         Must be able to work irregular hours including weekends, overnight shifts, holidays and unscheduled and forced overtime shifts;

·         Must be able to work effectively with limited supervision at times.

Competencies:

·         Communicate effectively;

·         Treat guests in a kind and courteous manner;

·         Respond to request for service and assistance;

·         Follow policies, procedures, and instructions;

·         Use time efficiently;

·         Observe safety and security procedures.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to stand, sit, walk for extended and varying periods of time? Yes or No
2. Are you willing and able to work in all weather conditions? Yes or No
3. This position is event based and requires working weekends, evenings, and holidays. Are you able to meet this requirement? Yes or No
4. Are you willing and able to respond to emergent situations? Yes or No


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Facility Operations/Security: Food/Beverage Management
Concessions Manager - Honda Center (Anaheim, CA)

The Concession Manager will support the staffing of all concession team members, as well as, support the menu development & event planning for the concessions operations.  This position will also be responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Concessions Operations.

Examples of Essential Duties/Responsibilities:  
•    Support the hiring, training, staffing and scheduling of all concession team members
•    Support the menu development and event based planning for approx. $15M in concessions revenue over all permanent and portable concession stands and bars throughout the venue
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Responsible for ensuring food quality in presentation and production throughout all concession location, as well as, the remainder of the venue
•    Oversee and support the mentorship and development of all concessions supervisors and team members on a daily basis
•    Other responsibilities and tasks as deemed appropriate by Manager of Concession Operations and Senior Management Team at Honda Center


Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 2 years’ experience working in a Food & Beverage environment, concessions experience preferred.
•    Experience in an organization that has opened/acquired a new venue
•    Experience leading teams
•    Attention to detail
•    Excellent written and verbal communication skills
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Knowledge of Quest (or another POS/ inventory system) preferred
•    Knowledge or experience with development of beverage programs preferred/ desired
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Suites & In-Seat Manager - Honda Center (Anaheim, CA)

Overview:

The Suites & In-Seat Manager will support the staff as well as support menu development and event based planning for 83 individual Luxury Suites and in-seat service for 1700 Club Seat ticketholders.  The Suites & In-Seat Manager will work closely with the operations and culinary teams to ensure quality selections are available on an event by event basis with consideration of the anticipated guest demographic. This position is also responsible for ensuring that exceptional hospitality is received by suite owners, club seat ticketholders, and venue guests, that alcoholic beverages are served safely, and that food quality and sanitation standards are maintained at all times. This position reports to the Manager of Suites & In-Seat Service.

Examples of Essential Duties/Responsibilities:  
•    Support the hiring, training, staffing and scheduling of all suite and in-seat service team members
•    Support the suites administrative coordinators in the pre-planning and setup of food and  beverage orders, as well as, any special requests/instructions from the suite owners and/or administrators for future events
•    Support the menu development and event based planning for Luxury Suites and In-Seat Service
•    Engage with suite owners, suite administrators, club seat ticketholders, and venue guests to ensure exceptional hospitality is received at all times for each event
•    Engage with the Premium Sales and Service team on a regular basis
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Responsible for adhering to and holding team members accountable to cash handling policies and inventory controls
•    Responsible for ensuring food quality in presentation and production for all suites and club seat operational areas, as well as, the remainder of the venue
•    Oversee and support the mentorship and development of all suites and in-seat service supervisors and team members on a daily basis
•    Other responsibilities and tasks as deemed appropriate by Manager of Suites & In-Seat Service and Senior Management Team at Honda Center


Specific Qualifications/Abilities: 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 2 years’ experience working in a Food & Beverage environment.
•    Experience in a high volume, multifaceted business environment
•    Experience leading teams
•    Attention to detail
•    Excellent written and verbal communication skills
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Working knowledge of labor/payroll/time and attendance applications (ABI preferred)
•    Working knowledge of Point of Sale applications (Quest and POSItouch preferred
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Chef de Cuisine - Honda Center (Anaheim, CA)

Summary: The Chef De Cuisine will participate in the menu development & event planning for the venue.  This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, and that food quality and sanitation standards are maintained at all times. This position reports to the Executive Chef.

Examples of Essential Duties/Responsibilities:  
•    Participate in the menu development and event based planning for approx. $20M in food and beverage revenue throughout the venue
•    Responsible for ensuring food quality in presentation and production throughout the venue
•    Support the mentorship and development of all culinary managers, supervisors and team members on a daily basis
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Responsible for the safe service and security of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Participate and educate team members through Honda Center Genesis Kitchen (HCGK) program development and execution
•    Support the hiring, training, staffing and scheduling of all culinary team members
•    Partner with the F&B and Honda Center Senior Leadership to ensure a successful operation 
•    Other responsibilities and tasks as deemed appropriate by the Executive Chef and Senior Management Team at Honda Center
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 10 years’ experience working in a Food & Beverage environment; restaurant and Suite experience preferred.
•    Extensive knowledge of culinary theory; exceptional application of skills and knowledge
•    Experience leading large culinary teams
•    Experience overseeing multiple locations with varied service types
•    Strong attention to detail
•    Excellent communication skills, both written and verbal 
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Working knowledge of time and attendance system (ABI preferred)
•    Working knowledge of inventory management software (QUEST preferred)
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Food/Beverage Management
Warehouse Manager - Honda Center (Anaheim, CA)

Warehouse Manager

Summary: The Warehouse Manager will oversee the staffing of all warehouse team members, as well as, the receiving, stocking and distribution of all food and beverage for the entire venue.  This position is responsible for ensuring that exceptional sanitation and food handling practices are maintained at all times. In addition, the Warehouse Manager is responsible for facilitating accurate inventory counts within the warehouse and in support of the entire operation.
 
This position reports to the Manager of Purchasing.

Examples of Essential Duties/Responsibilities:  
•    Assist in the hiring, training, staffing and scheduling of all warehouse team members
•    Oversee the food receiving for and distribution throughout the venue; make sure established guidelines are followed
•    Assist in the creation of order guides and requisitions for warehouse, all restaurants, clubs, catering, in-seat, suites, and all concession areas
•    Maintain warehouse par levels and prepare orders
•    Input all transfer transactions into inventory system
•    Assign daily tasks to warehouse team members and ensure all daily tasks are completed
•    Verify all invoices for accuracy and report any shortages or discrepancies 
•    Establish strong relationships with vendors
•    Lead team members in month end inventory counts
•    Oversee and support the mentorship and development of all leads and team members on a daily basis
•    Manage and maintain time and attendance system on behalf of the purchasing department
•    Engage with venue internal and external guests to ensure exceptional hospitality is received at all times
•    Responsible for the safe service and security of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Partner with F&B and Honda Center Senior Leadership to ensure a successful operation.
•    Other responsibilities and tasks as deemed appropriate by the Manager of Purchasing, Director of Food and Beverage, Executive Chef and Senior Management Team at Honda Center
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years’ experience working in a Food & Beverage environment, purchasing experience preferred
•    Experience leading teams in a supervisory or management capacity; teams of 10-20 preferred
•    Attention to detail
•    Excellent written and verbal communication skills
•    Experience with warehouse ordering, operations requisitioning and/ or inventory control systems
•    Experience with establishment and long-term maintenance of vendor relationships
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of time and attendance system (ABI preferred)
•    Working knowledge of inventory tracking and ordering system (QUEST preferred)
•    Working knowledge of PC applications (Microsoft Word, Excel, Outlook, etc.)
•    Ability to work a flexible schedule including, nights, weekends and holidays


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Facility Operations/Security: Security
Security Officer (Part-time) - Minnesota Wild (St. Paul, MN)

Position Summary/Description: The purpose of this position is to observe and report any conditions which may negatively affect the safety and/or security of the Xcel Energy Center, 317 On Rice Park and the RiverCentre Complex.

Responsibilities/Essential Functions

  • Observe conditions or incidents and report incidents/conditions to the appropriate management staff and/or St. Paul Police/Fire Departments.
  • Perform timely and accurate security/safety patrols of the campus.
  • Respond to requests for assistance from MSE staff and visitors for a variety of security issues (fire, medical emergencies, etc.).
  • Monitor and assist in programming all-access control security systems and identification badges for our campus.
  • Monitor and operate security camera systems and digital recording devices.
  • Gather and report any information about unusual events that occur on our campus.
  • When requested, provide escorts of persons to and from locations within the campus facilities.
  • Freight management – monitor and track deliveries, move and deliver freight when needed.
  • Will work different days and shifts depending on need.
  • Other event-related duties as assigned.

Position Requirements

1.      Formal Education & Certification

·         6 to 12 months experience in security-related field, preferably experience in uniformed contract security company.

·         High school diploma or equivalent experience.

·         First aid certification preferred.

2.      Knowledge & Experience

·         Strong interpersonal/customer service skills.

·         Ability to communicate effectively with clients and other department personnel and management.

·         Previous experience with Closed Circuit Television (CCTV) or Access Controls systems helpful.

3.      Work Conditions

·         Ability and flexibility to work day, evening, overnight hours and holidays

·         Must be able to pass a background check.

·         Lifting requirements – must be able to lift a minimum of 50 lbs.

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.


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Facility Operations/Security: Security
Director, Public Safety - Nashville Predators (Nashville, TN)

Job Title: Director, Public Safety

Department: Public Safety

Job Reports To: VP, Event Operations

Date: 7/22/2015
Status: Exempt

POSITION SUMMARY

·         The Nashville Predators have an immediate need for a Director, Public Safety.  This position will have the primary responsibility of overseeing the safety and security for the Nashville Predators, Bridgestone Arena and the arena property. Central to this role is the ability to establish and maintain effective working relationships with guests, vendors, third party companies, Music City Center, local, State and Federal law enforcement and life safety agencies.

 

MAJOR RESPONSIBILITIES/ACTIVITIES:

·         Plan, develop, implement and update Life Safety Standard Operating Procedures to ensure the safety of facility staff, property and attendees. This includes, but is not limited to, regularly scheduled life safety training and emergency evacuation drills for arena staff and partners.

·         Oversee 24/7 Public Safety staff; including armed, unarmed and event medical. 

·         Direct, train, motivate and evaluate Public Safety staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

·         Maintain a positive and productive work environment and ensure this intent is communicated and adhered to by all subordinates.

·         Oversee the Command Center and all related security systems and content, including CCTV and security technology throughout the arena property.

·         Establish operational procedures for activities such as fire prevention, traffic and parking control, patrolling physical property.

·         Oversee all theft and loss prevention issues, followed by a thorough investigation and concluding with a written report and recommendation.

·         Manage and participate in the development and administration of the Public Safety Department annual budget; identify parking revenue opportunities; forecast additional funds needed for staffing, training, equipment, materials, and supplies; monitor expenditures; implement adjustments as necessary.

·         Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures with Music City Center; identify opportunities for improvements and review with management; implement improvements.

·         Assist Event Managers in the development of event specific security and staffing plans.

·         Conduct a variety of industry operational studies on emerging topics and technologies.  When necessary recommend modifications to safety and security programs, policies, and procedures to stay at the forefront of safety and security.

·         Interpret and apply local, state and federal policies, procedures, laws and regulations.

·         On-call 24/7, as needed based on arena activities.

·         Ability to identify and resolve problems in a timely manner; gather and analyze information to develop alternative solutions; works well in group problem solving situations; uses reason when dealing with emotional topics.  Ability to define problems, collect data, establishes facts and draw valid conclusions.

·         Ensure all department issues, observations and critical information is documented, verified, and accurately reported in a timely manner.

·         Provide quality control oversight of all department equipment, uniforms and items necessary to perform duties and responsibilities.

·         Responsible for ensuring security for team, coaching staff and locker room; including monitoring and controlling visitors and guests to that area.

·         Include staff in planning, decision-making, facilitating and process improvement. Provide regular feedback to develop subordinates’ skills and encourage growth.  Foster quality focus in others to improves processes, products and services while continually working to improve supervisory skills.

·         Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions; trains subordinates on using equipment and materials appropriately.

·         Must be able to calculate hours worked, pay rates and overtime additions and corrections utilizing available resources. Must possess strong decision-making skills with the ability to utilize sound judgment and discretion to analyze potentially risky situations and manage them to a successful resolution.

·         Evaluate and implement security procedures as deemed necessary at Ford Ice Center (a public entertainment complex managed by Nashville Predators).

·         Responsible for ensuring quality customer service to all Bridgestone Arena guests.

·         Performs all other duties and responsibilities, as assigned.

MINIMUM REQUIREMENTS:

·         Four-year (4) degree from an accredited college or university.

·         Three to five years of management experience involving special event and public assembly facility security personnel both full time and part time.

·         Experience with crisis management, investigation skills, security technology (CCTV) expertise, life safety, risk management, guest service, access control system, payroll and scheduling preferred.

·         Ability to discern security threats based on information received from law enforcement agencies.

·         Prior management experience, including the ability to direct, train, motivate and evaluate public safety staff.

·         Must be able to provide effective direction to staff in emergency response situations.

·         Certification in NIMS 100/200, 300/400, & 700/800 or Certified Protection Professional (CPP) through ASIS preferred.

·         Strong organizational & time management skills.

·         Must be detailed oriented & capable of managing multiple projects.

·         Must be a self-starter and possess the ability to work independently.

·         Strong verbal and written communication skills.

·         Solid knowledge & proficiency in Microsoft Office – Word, Excel, etc.

·         Work long, uncommon hours including nights, holidays and weekends.

·         Certified in CPR and other emergency/life saving techniques preferred.

·         Must be a team player and have the ability to coach/mentor others.

·         Ability to resolve customer service and employee conflict management issues.

ESSENTIAL PHYSICAL FUNCTIONS:

·         Required to work long hours on event days

·         Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

·         The ability to lift approximately 50 lb.


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Representative - New Jersey Devils and Prudential Center (Newark, NJ)

Job Summary:

The Guest Services Representative will provide professional and exemplary customer service to all guests, employees, and the community at every event, in adherence with the Prudential Center rules and regulations to ensure a safe and world class environment. 

Essential Duties and Responsibilities:

  • Prepare assigned areas for opening and closing for each event; review check list specific to assigned area, proactively report and address areas of need prior to doors opening and follow up to ensure issues have been resolved
  • Politely greet, acknowledge, and thank all guests at all times, in all areas of the arena during event
  • Anticipate and respond accordingly to guests’ needs, concerns and questions
  • Learn all event specific related activities and programs; arena layout, timing of event, parking, VIP receptions etc.
  • Recognize all ticket types, check tickets, and provide guests with friendly and accurate directions
  • Monitor assigned sections and surrounding areas to ensure arena compliance, and quality standards and safety
  • Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
  • Ability to operate elevator to transport passengers between floors
  • Check assigned areas for items left behind by guests and turn into Lost & Found at the end of the shift
  • Follow all company policies and procedures, including assigned uniform and personal appearance is clean and professional
  • Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
  • Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
  • Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors
  • Maintain company confidentiality
  • Other duties as assigned

Required Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both written and verbal
  • Six (6) months prior customer service experience, arena or hotel experience preferred  

AVAILABILITY. Must be available to work the following schedule:

Available to report to work Monday-Friday no later than 5pm and available all day Saturday and Sunday. Must be available to work holidays.

Key Job Components

  • Be Professional, Engaging, and Proactive at all times
  • Identify problems and issues quickly and efficiently and effectively respond to address and resolve, and notify supervisor and appropriate arena personnel
  • Pleasant and positive personality a must; outgoing and customer service result oriented
  • Develop and maintain positive working relationship with all employees, guests, and community, and support team to our commitments
  • Communicate with others by using clear and professional language
  • Must be able to perform under varying levels of stress
  • Ability to handle tough, high-pressure situations while remaining calm, professional and respectful

An Equal Opportunity Employer


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Facility Operations/Security: Food/Beverage Management
Alcohol Compliance Team Member - Smokey Mountain Sportservice/Bridgestone Arena (Nashville, TN)

Our Alcohol Compliance Team (ACT) Members are responsible for staying on the service floor during arena events, working in partnership with alcohol service staff as they ensure policy adherence and proper alcohol service at all stands, bars and other assigned locations.

- Previous experience in a compliance or monitor role highly preferred.
- Military, police, security or similar a plus!
- Must have or be able to obtain a Tennessee ABC License before your first day of work.
- Ideal candidates maintain an assertive, authoritative presence with the ability to stay calm and professional under pressure.
- Must be able to work all Predators home games, as well as concerts and other arena events. Additional hours may be available based on event schedules.

The basic duties of this important role include monitoring alcohol service and providing support to servers in an assigned section of the stadium or event center; assisting in guest alcohol service questions and concerns; and providing general feedback on alcohol service compliance to the supervisor on duty.
 

This role is perfect for a friendly and compliance-oriented individual with a successful track record of working well in groups, teams and independently, as specific shifts and assigned areas may change based on business need. Please note, this is a position requiring the ability to both monitor compliance as well as work well and as a partner and support for bartenders and other alcohol service staff.

Benefits include free gameday parking and retail discounts.

Come join our team and help us Create Special Experiences One Guest at a Time!

EOE MFDV


Note: This position was originally posted on the DNC Sportservice employment site. To ensure that your application is considered for this position, please click here to apply for this job on the DNC Sportservice employment site.

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Facility Operations/Security: Food/Beverage Management
Concessions Stand Lead/Supervisor - TD Garden (Boston, MA)

Who We Are:

This facility is home of the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location.  Please visit www.tdgarden.com for more information.   

Position Summary:

Oversees operation of assigned concessions outlets while directly supervising 10 -15 concessions associates, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.   

Essential Functions:

  • Supervises and coordinates activities of concession associates on a per shift basis, including training, counseling and enforcing work procedures and service standards
  • Ensures job performance of stand attendants via GuestPath Service Standards and Operational Service Standards, Health Department, and all related operational standards
  • Inspects all stands and portables in the assigned area, Before, during, and after event
  • Ensures that all equipment is set up properly and operating efficiently and accurately.
  • Ensures all stands, portable carts and surrounding areas remain clean, sanitized, and safe
  • Analyzes and resolves all problems with associates, guests, and the operation with the assistance of Area Supervisor and management as needed.
  • Verifies stand inventories  before and after each event, and as assigned
  • Ensure established protocols for inventory discrepancies are utilized
  • Estimates, requests, and inspects cleaning supplies and  Non-chargeable inventory after each event
  • Ensures accuracy of all deliveries from Commissary during event
  • Verifies food preparation for timeliness, and proper quantities.
  • Evaluates and documents performance of stand attendants’
  • Performs opening and closing procedures for assigned area
  • Performs other duties as assigned.
  • Assists concession associates in serving guests as business levels demand

Requirments:

  • Minimum of one year experience in foodservice position required; previous experience as a stand attendant or stand manager preferred.
  • Previous cash handling/cashier experience required.
  • Previous supervisory experience preferred. 

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to GuestPath’s Universal Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues.
  • Basic math skills; ability to accurately account for cash and inventory balancing

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