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Current available jobs in Facility Operations/Security:


» Event Security Guard - Key Bank Center - Buffalo Sabres (Buffalo, NY)
» Part-time Baking Assistant - Carolina Hurricanes (Raleigh, NC)
» Part-time Club Kitchen Dishwashers - Carolina Hurricanes (Raleigh, NC)
» Part-time Barista - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)
» Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)
» Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)
» Project Coordinator - Detroit Red Wings (Detroit, MI)
» Operations Coordinator - Detroit Red Wings (Detroit, MI)
» Guest Experience Manager - Detroit Red Wings (Detroit, MI)
» Guest Experience Coordinator - Detroit Red Wings (Detroit, MI)
» Facilities Supervisor - Detroit Red Wings (Detroit, MI)
» Facilities Manager - Detroit Red Wings (Detroit, MI)
» Event Operations Manager - Detroit Red Wings (Detroit, MI)
» Director of Event Operations - Detroit Red Wings (Detroit, MI)
» Building Service Manager - Detroit Red Wings (Detroit, MI)
» Arena Operations Ice Technician - Florida Panthers Hockey Club (Coral Springs, FL)
» PT Housekeeping - Florida Panthers Hockey Club (Sunrise, FL)
» PT-Parking Attendant/ Cashier/ Cleaning/Flaggers - Florida Panthers Hockey Club (Sunrise, FL)
» Housekeeper – PM & Weekend Shift - Florida Panthers Hockey Club IceDen (Coral Springs, FL)
» Tim Hortons Supervisor - HARBORCENTER (Buffalo, NY)
» The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)
» Part Time Housekeeper/Cleaners - HARBORCENTER (Buffalo, NY)
» (716) at The Rinks - Concession Team Member - HARBORCENTER (Buffalo, NY)
» Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)
» 716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)
» (716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)
» The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)
» Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)
» (716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)
» 716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)
» Stage Technician - Minnesota Wild (St. Paul, MN)
» Operations Conversion Technician - Part Time - Nashville Predators (Nashville, TN)
» Customer Service Attendant - Part-time - Nashville Predators (Nashville, TN)
» Carpenter - Nashville Predators (Nashville, TN)
» Electrician - Nashville Predators (Nashville, TN)
» Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)
» Public Safety Officer - Third Shift - Nashville Predators/Bridgestone Arena (Nashville, TN)
» Public Safety Officer – Third Shift – Part Time - Nashville Predators/Bridgestone Arena (Nashville, TN)
» Senior Manager, Hotels & Hospitality - National Hockey League (New York, NY)
» TD Garden - Suite Runner - Sportservice (Boston, MA)
» Part-Time Building Security Officer - St. Louis Blues (St. Louis, MO)
» Full-Time Building Security Officer - St. Louis Blues (St. Louis, MO)


Facility Operations/Security: Security
Event Security Guard - Key Bank Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Food/Beverage Management
Part-time Baking Assistant - Carolina Hurricanes (Raleigh, NC)

Responsibilities will include preparation of all breads, cakes, and pastries for all events held at PNC Arena. Must be capable of producing large amounts of product in a timely manner.  Candidate must be able to produce quality breads, cakes and pastries.

Qualifications

Must be at least 18 years old. Must be able to lift up to 50 lbs.  Previous baking and pastry experience is a plus. Must be able to follow written and verbal directions and work well with others. Must be able to work flexible work schedule including days, nights, weekends and holidays. Hours may be limited during the summer depending on event schedule.  

Must pass criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Food/Beverage Management
Part-time Club Kitchen Dishwashers - Carolina Hurricanes (Raleigh, NC)

Maintain proper sanitation for all dining and cooking utensils and cookware. Maintain cleanliness of kitchen including shelves, walls, floors and drains.

Qualifications
Must be at least 18 years old. Previous dishwashing experience preferred. Should be able to stand for long periods of time. Must be able to follow directions. Flexible work schedule is required including nights, weekends, and holidays. Must be able to work varying hours.

Must pass criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Facility Operations/Security: Server/Concessions
Part-time Barista - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific coffee kiosk for an event. Ensure that the inventory relating to coffee preparation is maintained according to management guidelines.

Perform duties as necessary to accomplish timely delivery of coffee items. Must be able to perform several techniques of coffee making.

Maintain proper procedures, temperatures and portion control to deliver Coffee, Latte, Cappuccino and other specialty coffees

Maintain a clean working environment, proper hygiene of the coffee equipment and cooking area during and at the end of an event.

Assist in providing exceptional customer service to the guests. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including co-workers, subordinates and guests.

Qualifications

Must be at least 21 years old. Previous Barista experience preferred.
 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment. 

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 
PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cashier - Carolina Hurricanes (Raleigh, NC)

The Concessions Cashier will take orders, accept money and make change for guest at the concession stand. Follow cash handling procedures at all times. Provide outstanding customer service and deliver menu items in a friendly and timely manner. Cashier will have knowledge of all menu items in the concession stand and be able to provide information and answer questions about menu items. In addition, Cashiers will follow all State and Local food handling, alcohol, and safety guidelines.

In addition, the Cashier will assist in getting the stand ready for opening, reconciling the cash drawer and cleaning and closing the stand.

Qualifications

-Must be at least 18 years old. Strong customer service and communication skills are necessary. Previous food and beverage experience preferred. Previous cash handling experience required.

-Other job requirements are but not limited to the ability to lift up to 35 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

-Must be able to work in mentally and physically demanding environment

-Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.

-Must pass a criminal background check. 
 

PNC Arena provides for a drug free workplace and is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience. If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concession Stand Attendant - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession kiosk for the event or assisting the Stand leader. Ensure that inventory is maintained according to management guidelines. May be responsible for instructing other employees per management instruction. Must provide exceptional customer service to the guests. Ensure that management and alcohol guidelines are followed; perform duties as necessary to accomplish delivery of concessions menu. Must be capable of operating independently or jointly with another co-worker.

Qualifications:

  • Must be at least 18 years old. Previous cashier experience required.
  • Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment.
  • Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 5:00 PM on weekdays.
  • Must pass a criminal background check. 

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience? If yes, explain.
6. Have you ever worked in a job where you were responsible for inventory? If yes, explain?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Bartender - Carolina Hurricanes (Raleigh, NC)

Prepare assigned bar, inventory the product and serve the guests in a responsible manner. Responsible for the inventory, cash and cleaning of assigned area. Follow management guidelines for the sale of alcohol and ensure State and local laws are followed. Responsible for providing the guest with order in a timely manner. Responsible for accurately accounting for their cash drawer.
 

Qualifications

  • Must be at least 21 years old. Previous bartending experience preferred.
  • Requires good people skills and some cash handling experience. Must be capable of operating independently or jointly with another co-worker. Must be able to work flexible work schedule including nights, weekends. and holidays.  Must be available to report to work by 5:00 PM on weekdays.
  • Other job requirements are but not limited to the ability to lift up to 45 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed. Must be able to read and write English.  Must have  good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must pass a criminal background check

PNC Arena is an equal opportunity employer and provides for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you have any bartending experience or credentials? If yes, explain.
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any food and beverage experience. If yes, explain.
6. Have you ever worked in a job where you were responsible for inventory? If yes, explain?
7. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook in Training - Carolina Hurricanes (Raleigh, NC)

To assist with guidance in the preparation of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires a basic understanding and willingness to learn to cook. 

Qualifications

Must be at least 18 years old. 

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check.  

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Describe your cooking skills.
4. What are your cooking interests?
5. Are you currently enrolled in or have you completed any culinary classes? If yes, explain.
6. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Cook - Carolina Hurricanes (Raleigh, NC)

Responsible for the preparation and cooking of the menu within a given stand/kiosk. Inventory product and prepare it according to management and health guidelines. Responsible for cleaning the equipment and cooking area. Assist with the training of some staff. Perform duties as required to accomplish delivery of concessions menu. Requires some cooking experience and willingness to learn.

Qualifications

Must be at least 18 years old. Previous cooking experience required.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:30 PM on weekdays.

Must pass a criminal background check. 
 

PNC Arena is an equal opportunity employer and provides for a drug free workplace

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?
3. Describe your cooking experience in a restaurant environment.
4. Are you currently enrolled in or have you completed any culinary classes? If yes, explain.
5. What are your cooking specialties?
6. Do you currently work another job? If yes, what hours/days?


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Facility Operations/Security: Server/Concessions
Part-time Concessions Stand Leader - Carolina Hurricanes (Raleigh, NC)

Responsible for running the operations of a specific concession stand and/or kiosk. Lead personnel assigned to that stand as well as the operations of the stand/kiosk. Ensure that the inventory is maintained according to management guidelines. Ensure that management and alcohol guidelines are followed.

Assist in providing exceptional customer service to the guests. Assist with training and team building. Perform duties as necessary to accomplish delivery of concessions menu. Work well with others including volunteers, co-workers, subordinates and guests.
 

Qualifications

Must be at least 21 years old. Requires experience in food service management and/or supervisory experience and experience with handling money.

Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs as needed. Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.

Must be able to work in mentally and physically demanding environment

Must be able to work flexible work schedule including nights, weekends, and holidays. Must be able to report to work by 4:15 PM on weekdays.

Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you ever been employed by PNC Arena? If so, when and in what department.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any experience handling cash or credit card transactions? If yes, explain.
5. Do you have any retail or food and beverage experience. If yes, explain.
6. Do you have any experience managing or supervising employees? If yes, explain.


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Facility Operations/Security: Server/Concessions
Part-time Concessions Utility - Carolina Hurricanes (Raleigh, NC)

Responsible for assisting Stand leaders and cooks. Ensure guests are served in a timely fashion. Help prepare stand for opening, count inventory, assist with the preparation of food, and help close the stand after event conclusion. Clean and organize stand. Perform duties to assist all team members in the stand and follow management guidelines.
Qualifications

  • Must be at least 18 years old.  Strong customer service and communication skills are necessary. Previous food and beverage experience preferred.
  • Other job requirements are but not limited to the ability to lift up to 50 lbs; ability to walk, reach, stand, bend and stoop for long periods of time; climb stairs needed.
  • Must be able to read and write English.  Must have good basic math skills and be familiar with the operation of computers.
  • Must be able to work in mentally and physically demanding environment
  • Must be able to work flexible work schedule including nights, weekends, and holidays.
  • Must be able to report to work by 5:00 PM on weekdays.
  • Must pass a criminal background check.

PNC Arena is an equal opportunity employer and provides for a drug free workplace.   

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously been employed by PNC Arena? If so, when and in what department?
2. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
3. Do you currently work another job? If yes, what hours/days?
4. Do you have any food and beverage experience. If yes, explain.


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Facility Operations/Security: Facility/Venue Management
Project Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of project coordination and administrative support to the Operations department.   

 

Key Responsibilities:

 

1.     Assist management with the coordination of Repair and Maintenance (R&M) and capital improvement projects as assigned.

2.     Administer projects during entire lifecycle from design concept through completion.

3.     Work with design engineers or architects as necessary, required or assigned.

4.     Develop scope of work and create request for information (RFI) and proposals (RFP).  Collect, assemble, organize and file close-out document for each repair and maintenance or capital improvement project.

5.     Act as the recordkeeper of information for each project.  Coordinate (R&M) and capital improvement file management and/or record keeping activities.  

6.     Manage master R&M calendar, schedule, documents, warranties.   Oversee proper care and upkeep of assets, managing warranty replacement and preventative maintenance.

7.     Assist in budget preparation for future projects.

8.     Compile industry outreach data

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Associate’s degree or equivalent combination of education and experience related area.

2.     2 years related experience.

3.     Working knowledge of repair and maintenance, capital investment projects, project management and/or facility management.

4.     Strong project management and organizational skills.  Experience in project planning and execution. 

5.     The ability to interact effectively with a diverse workforce, clients, customers and vendors.

6.     CAD, Blue Beam or familiarization of any software application with project, building and code compliance for public assemblies.

7.     Demonstrated proficiency in general office applications and in Microsoft Project, and Access.  Working knowledge of Word, Excel and PowerPoint.

8.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

9.     Successfully work in a fast-paced environment.

10.  Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

11.  Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Bachelor’s degree

2.     3-5 years experience in facilities management.

3.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.


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Facility Operations/Security: Maintenance
Operations Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of operations and administrative support to the operations team. 

 

Key Responsibilities:

 

1.     Provide general office and administrative support to management, department staff and customers.

2.     Maintain working relationships with external vendors and temporary agencies.

3.     Assist in hiring, scheduling, and processing paperwork of the Operations staff.

4.     Facilitate and maintain accurate records of colleague information such as attendance tracking and job coding for the department.

5.     Receive and disseminate maintenance requests and work orders to the proper departments.  Update maintenance schedules, track work order progress.

6.     Enter and update information in various maintenance software programs, records, snow logs, safety, job code tracking, building performance data, etc.

7.     Maintain safety logs and standard operating procedures.

8.     Prepare expense and labor account analysis; approval and coding of invoices for accounting. 

9.     Assist in the coordination and fulfillment of safety, software and operations training and orientations.

10.  Assist in tracking inventory, purchasing supplies, creating purchase orders working with departments to ensure fulfillment.  Process purchase orders, working with the purchasing department to ensure accuracy, follow through and consistency.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     2 years of administrative, accounting and/or office experience.

3.     Strong organizational, administrative, time management, and communication skills.

4.     Demonstrated proficiency with general office applications and in Microsoft Word, Excel and PowerPoint.

5.     Comprehension of software applications (CAD, Blue Beam) relative to building operations, preferred.

6.     Understanding of Computer Maintenance Management Systems (CMMS) and Preventative/Predictive Maintenance software programs or equivalent.

7.     Resourceful and able to achieve objectives.

8.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

9.     Successfully work in a fast-paced environment.

10.  Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

11.  Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
Guest Experience Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for managing guest services operations during all events and ensuring exceptional guest experience in multiple sports and entertainment venues.  

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage event staff for all events. Create staff schedules based on event calendar ensuring event needs are met.  Manage payroll for all event staff.  Assist with tracking monthly labor costs.

3.     Demonstrate strong leadership, exemplary service, mentorship and guidance as well as overall guest experience to ensure guest satisfaction.

4.     Research and identify new methods of improving the guest experience.

5.     Respond to guest inquiries during and after each event upholding the absolute highest standard of customer service. Keep a comprehensive log of all occurances.

6.     Interact with guests at every event to ensure they are having the best possible experience which includes but is not limited to: overseeing the guest ingress and egress and working with Operations and Security to improve this process, facilitating marketing, group sales and promotional giveaways during games, execution of designated driver program.

7.     Respond to all communications directed to Guest Relations from the websites. Disperse follow up to the proper departments as necessary.

8.     Manage the relocation process at all events, including speaking with guests and ticket sales representative in advance in order to reserve relocation spots.

9.     Prepare event paperwork including briefing sheets and assignments.

10.  Conduct pre-event briefings for event staff as required.

11.  Process post-event paperwork including incident reports, medical reports, supervisor notes, etc.

12.  Assist in fulfilling guests special needs (i.e. hearing impaired guests with ticket purchasing,  securing an interpreter for the event, seating etc…) that these guest wish to attend.

13.  Address and facilitate solutions to guest’s complaints during events.

14.  Work with the box office to solve ticket and seating issues and plan and delegate procedures to satisfy the seating of our guests at all events.

15.  Manage staff uniform and equipment procurement, distribution and inventory control.

 

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

2.     Assist with day to day needs of the Operations Department and handle other department’s questions or our colleagues who may be unavailable at that time.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     Minimum 3 year’s supervisory experience. The ability to effectively coach, mentor, and assess performance. Strong supervisory skills with the ability to motivate a diverse workforce.

3.     Excellent communication and interpersonal skills.

4.     Possess the highest integrity and ethical standards.

5.     Ability to work with minimal supervision.

6.     Strong customer service skills.

7.     Ability to tactfully handle stressful situations.

8.     PC skills required. Proficient with Microsoft Office (Word, Excel, PowerPoint) and general office applications.

9.     Ability to work irregular hours including, nights, weekends and holidays.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to moderate - high noise level.

3.     Ability to lift up to 25 lbs.

4.     Frequent visual/auditory attention.

5.     Ability to walk and stand for long periods of time.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
Guest Experience Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of administrative and operational support to the Guest Experience management team.    

 

Key Responsibilities:

 

1.     Assist manager, director and guest experience department in event preparation and logistics.  Assist manager in scheduling staff.

2.     Manage the lost and found program. 

3.     Oversee tour and guest programs.

4.     Act as secondary manager on duty during events.

5.     Manage, dispense, order and maintain event supplies and department needs.  Manage the staff uniform inventory.

6.     Monitor the text ASSIST program at every sporting event. Respond to guests in need and dispatch the proper staff to handle their situation.

7.     Prepare and distribute regular incident updates to management and appropriate staff on guest feedback or incidents impacting their department. 

8.     Assist in creating the staff work schedules and assisting with the payroll and timeclock systems.  Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments, inquiries to management in order for issues to be addressed expeditiously.

9.     Coordinate the recruiting and hiring of seasonal staff and work in partnership with management to facilitate staff training.

10.  Assist in training and development of event staff prior to and during the season.

11.  Assist in staff uniform and equipment distribution and inventory control.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     An Associate’s or Bachelor’s degree or equivalent combination of education and experience related area.

2.     Working knowledge of event operations, customer service and/or hospitality. management.

3.     Strong organizational, administrative, time management, and communication skills.

4.     Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.

5.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

6.     Successfully work in a fast-paced environment and excellent problem solving skills.

7.     Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

8.     Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

2.     Supervisory experience.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Facility/Venue Management
Facilities Supervisor - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for supervising operations maintenance, and housekeeping staff for a state-of-the-art, multi-purpose sports and entertainment facility. 

Key Responsibilities:

 

  1. Supervise colleagues (maintenance, housekeeping and conversion team), ensuring business needs are met in a timely, accurate manner.   
  2. Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handles colleague inquiries, and resolves issues.
  3. Maintain a safe work environment; ensuring staff is well informed, punctual, and adhering to all policies and procedures.
  4. Supervise building configurations based on the event schedules.  Ensure facility set up for all events inside and outside of venue is done in a timely and accurate manner.
  5. Assist in the development and implementation of department policies and procedures.
  6. Maintain department and colleague records and reports.  Produce payroll, revenue and other requested reports.
  7. Assist with managing inventory of assets and supplies.  Assist in the development and adherence to internal controls.
  8. Assist with executing supply orders.
  9. Responsible for preparing incident and damage reports.
  10. Act as a liaison to other departments to achieve business results.
  11. May act as department representative with external vendors in construction, repair and preventative maintenance projects.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Associate's degree in related area.

2.     2 years’ experience involving operations services or facility maintenance, of which one year must have been in a supervisory/management capacity; OR any equivalent combination of education and/or experience from which comparable knowledge and skills have been achieved.

  1. Experience supervising a union staff, preferred.
  2. Working knowledge of safety requirements, public facility/venue standards, building systems and infrastructure.
  3. Supervisory skills with the ability to coach, mentor and motivate a diverse workforce.  Experience working with skilled trades, unions and the like.
  4. Excellent communication skills, both written and verbal.
  5. Demonstrate professional demeanor in all situations.
  6. Excellent organizational skills with a focus on accuracy and productivity.
  7. Ability to effectively supervise a team to achieve results.
  8. Approachable management style.
  9. Knowledge of ice installation and maintenance.  Extensive knowledge of mechanical, electrical and plumbing systems.  Knowledge of HVAC, lighting, audio visual, computer energy management systems and related codes and regulations for each.
  10. Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.
  11. Knowledge with Microsoft Office (Word, Excel and PowerPoint).

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Preferred Knowledge, skills and abilities:

 

1.     Knowledge of Auto Cad.

2.     Knowledge of practices related to event set-up and conversion, methods and techniques for maintaining the facility and proper use and care of equipment and tools.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.
  2. Exposure to high noise level.
  3. Frequent visual/auditory attention
  4. While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 
  5. Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
  6. Requires long periods of time on feet.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Facility/Venue Management
Facilities Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for operational support, daily operations, management of (maintenance, housekeeping and conversion) facilities staff in multiple sports and entertainment venues.

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage day-to-day operations of multi-functional staff to ensure proper facility standards, event, housekeeping, maintenance and conversion needs are met.  Monitor workflow activity and projections to ensure proper resource allocation needs are fulfilled and timelines are met.   

3.     Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work process and work cooperatively and jointly to provide quality seamless customer service.

4.     Maintain a safe work environment; ensuring staff is well informed and adhering to all policies and procedures.

5.     Develop and execute building inspection plan. 

6.     Identify opportunities to increase efficiencies through innovative cleaning techniques.

7.     Manage building configurations based on the event schedules.  Ensure facility set up for all events throughout the facility and surrounding area is done in a timely and accurate manner.

8.     Manage inventory of assets and supplies; Develop internal controls.

9.     Assist in the development and implementation of department policies and procedures.

10.  Maintain department and colleague records and reports.  Produce payroll, revenue and other requested reports.

11.  Responsible for preparing incident and damage reports.

12.  Manage third party vendors to ensure service level agreements are being met and goals achieved.

13.  Make recommendations for capital investment.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or related experience may be considered.  5 years’ experience in a facility operations management role.  Working knowledge of public/venue operating procedures, building systems and code compliance with local and state laws.

2.     4 years of high volume supervisory experience, coordinating, prioritizing and assigning projects. 

3.     Strong supervisory skills with the ability to coach, mentor and motivate a diverse workforce. 

4.     Experience working with skilled trades, unions and the like. 

5.     Working knowledge of safety requirements, public facility/venue standards, building systems and infrastructure.

6.     Ability to effectively interact with all levels of management, colleagues, promotors, suppliers, guests and visitors.  Excellent verbal and written skills.

7.     Ability to simultaneously manage a high level of detail across multiple projects.

8.     Strong organizational skills with the ability to multi task and problem solve in a fast-paced environment.

9.     Knowledge of ice installation and maintenance.  Extensive knowledge of mechanical, electrical and plumbing systems.  Knowledge of HVAC, lighting, audio visual, computer energy management systems and related codes and regulations for each.

10.  Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

11.  Proficient with Microsoft Office (Word, Excel and PowerPoint).

12.  Proficient using and maintaining Computerized Maintenance Management System (CMMS).

13.  Valid driver’s license, ability to drive to various locations.

 

Preferred Knowledge, skills and abilities:

 

1.     Knowledge of practices related to event set-up and conversion, methods and techniques for maintaining the facility and proper use and care of equipment and tools.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Requires long periods of time on feet.

5.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

6.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
Event Operations Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The event operations manager is responsible for the implementation and execution of all operational aspects of events held at Little Caesars Arena, Comerica Park or other venues booked by Olympia Entertainment.  Assists the Director of Operations in management of all day-to day operations at Joe Louis Arena.

Key Responsibilities:

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Oversee the facilitation of the needs of clients conducting events at Little Caesars Arena, Comerica Park and other venues and locations booked by OEI as assigned.  Represent the venues during the booking and advance planning phase of all events.

3.     Lead pre-event planning meetings in order to execute the operational logistics of Little Caesars Arena, Comerica Park or other venues for events in cooperation with relevant departments including booking, marketing, public relations, concessions, merchandise, parking, event staff, guest relations and operations personnel.

4.     Act as primary liaison between departments providing all necessary and appropriate direction, information, etc. to help oversee all aspects of the event.

5.     Liaison with municipal departments such as City of Detroit Police, Tactical Ops, Fire Marshal in matters related to event operations, ensuring events are operated within respective codes and ordinances.

6.     Communicate event information to critical external entities such as City of Detroit, local, state and Federal law enforcement, public safety, and fire.

7.     Direct and manage load in, load outs, and production crew.

8.     Act as manager on duty when Director of Event Operations is not present.

9.     Serve leadership function on emergency response team / emergency preparedness training.

10.  Manage all aspects of event cost estimating and reporting, as well as managing event costs to maximize efficiency.

11.  Manage all phases of event day operations, taking the lead in critical logistical decision making.

12.  Represent the venue as needed relative to event settlements with promoter / tour.

13.  Provide pre and post event labor reports to applicable departments such as accounting, booking and operations.

14.  Act as the primary contact of the building for promoters and other event clients.

15.  Assist Director of Event Operations in developing the annual Operations and Entertainment Services budget.  Monitor the budget and identify variances.

16.  Manage the Master Building Schedule, prioritizing and organizing times for all public and private events in conjunction with Event Booking and all involved departments with maximizing revenue as a primary goal.

 

Supplemental Job Functions:

 1.     Performs other duties as assigned

 Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s degree in a technical discipline, applicable certification.  Minimum 5 (five) years related work experience.  Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

2.     Possess the highest integrity and ethical standards

3.     Demonstrated ability to establish and maintain strong working relationships with hourly staff

4.     Must possess a solid work ethic

5.     Strong communication and customer service abilities

6.     Detail oriented – ability to keep accurate and detailed records

7.     Highly organized, self-directed business style, with strong ability to prioritize

8.     Ability to manage multiple projects at once

9.     Must have a good knowledge of Microsoft Word, Excel, PowerPoint and CAD

10.  Ability to problem solve

 Preferred Knowledge, skills and abilities:

1.     Experience working in the sports and entertainment industry

 Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays

2.     Exposure to high noise level

3.     Frequent visual/auditory attention

4.     Must be able to lift/carry 25-50 lbs.

5.     Must be able to stand for long periods of time; climb stairs

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


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Facility Operations/Security: Event Guest Relations
Director of Event Operations - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for the oversight of event-related operations.  The position will provide leadership to ensure successful execution of events from pre-booking to fulfillment.  Identify event goals and ensure maximum operational efficiency.

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage the operation of events inclusive of; sporting events, concerts and other entertainment events. Act as primary contact for events and oversees event management from start to finish.

3.     Develop and execute comprehensive operating plans and processes for day-to-day and event-mode operations that ensure the safety and enjoyment of all guests and staff.  Ensure all events are developed and executed with thorough and timely communication, highest standards of customer service, safety for all guests, staff, production crew, clients and performers.

4.     Develop and execute process and procedures to deliver safe, world-class event experiences.

5.     Develop and execute comprehensive operating and safety plans for all events.

6.     Review and approve event documentation including manifests and set up/tear down details.  Develop operating procedures to ensure consistency in event execution.

7.     Build all shows in conjunction with the Box Office and Booking Departments in accordance to production needs, necessary operational efficiencies and maximum revenue opportunities and assign to Event Managers after on sale.

8.     Lead meetings as appropriate to review event and other activity with other department heads and key stake holders to ensure flawless planning and execution of all events.

9.     Enforce policies and procedures throughout each event and ensure compliance of ADA, local and state fire and safety ordinances.

10.  Direct development of management reports and tracking of key performance indicators.

 

 

 

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or related experience may be considered

2.     7 years of experience planning and executing large, high-profile events in an arena environment.

3.     7 years leadership experience in a fast-paced, high-volume, guest oriented operation.

4.     2 years in a supervisory role managing a staff, effective coaching and performance management. Outstanding interpersonal skills are required to manage a large and diverse staff.  Ability to perform a wide variety of supervisory responsibilities with time-sensitive deadlines.

5.     Extensive experience and knowledge of audience control techniques and principles.  Demonstrated knowledge of principles of operation of a public assembly facility.

6.     Budget planning and experience.

7.     Experience and knowledge in operation with current OSHA standards.

8.     Possess the highest integrity and ethical standards.

9.     Comprehension of software applications (CAD, Blue Beam) relative to building operations, preferred.

10.  Establish priorities and organize work; plan and direct the work of subordinate staff.

11.  Strategic planning skills are required to assist in the development of a vision for the company and an ability to implement a plan to achieve that vision.

12.  Highly organized, self-directed business style, with strong ability to prioritize.

13.  Demonstrated project management skills with coordinating efforts among various departments and staff levels.

14.  Ability to analyze procedures to ensure effectiveness.

15.  Detail oriented – ability to keep accurate and detailed records.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

2.     Proficient in Autocad.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Maintenance
Building Service Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The position is responsible for managing skilled trades for a state-of-the-art, multi-purpose sports and entertainment facility.  The position is responsible for managing building control systems and all components associated with the climate control system. 

Key Responsibilities:

1.     Manage day-to-day building operation activities and projects.  Assist director with collective bargaining agreement negotiations and adherence.

2.     Provide in depth knowledge of building mechanical systems; collaborate and direct staff, and vendors.

3.     Ensure all government, industry, and company required programs are implemented, maintained and compliant.  Ensures compliance with all City, State, and Federal safety and environmental laws, codes, standards and regulations. Maintains relationships with City Buildings & Safety Engineering department.  Obtain and maintain correct licenses and permits.

4.     Coordinate with other operational departments to ensure the proper and efficient interface of other operation systems and equipment with building policy and procedures, systems and services.

5.     Manage inventories and develop internal controls for building services assets (i.e. tools, equipment, machines).

6.     Track work orders, interpret priorities, and accomplishments using Computerized Maintenance Management  System (CMMS).

7.     Assist in the development and implementation of goals, objectives, policies, and priorities of department.

8.     Manage staffing and create schedules to ensure proper coverage to achieve desired results.

9.     Maintain a safe work environment; safety and OSHA compliance, ensuring staff is well informed, punctual, and adhering to all policies and procedures.

10.  Manage third party vendors to ensure service level agreements are being met and goals achieved.

11.  Train and develop staff on standard operating procedures and ensure compliance.

Supplemental Job Functions:

1.     Performs other duties as assigned.

2.     Inventory management and building maintenance software implementation, management and usage.

3.     Maintain storage facility.

Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s Degree in related field, experience may be considered in lieu of degree.  Five (5) years experience in property management.  Including, but not limited to:  in depth knowledge of building systems (Heating Ventilation Air Conditioning (HVAC), Mechanical Electrical Plumbing (MEP), equipment function, purpose, operation and maintenance procedures, building controls automation and technologies, Building Management Systems (BMS), developing standard operating procedures.

2.     Experience with general construction processes and procedures.

3.     Experience in building maintenance, including risk mitigation studies and resolutions, and efficiencies.

4.     Demonstrated knowledge of applicable laws, codes, standards and regulations.

5.     Experience in fire, life safety and emergency response procedures.

6.     Strong vendor management skills that include, negotiation, contracts, implementation, and purchasing.

7.     Minimum (5) years of supervisory experience.  The ability to effectively coach, mentor and assess performance.  Strong supervisory skills with the ability to coach, mentor and motivate a diverse workforce.  Experience working with skilled trades, unions and the like.

8.     Excellent communication and interpersonal skills.

9.     Highly organized, self-directed business style, with strong ability to prioritize and effectively manage multiple projects and properties at once.  Strong organizational, problem solving and negotiation skills.

10.  Ability to work well under pressure and tight deadlines, while meeting business and departmental objectives and expectations.

11.  PC skills required.  Proficient with Microsoft Office (Word, Excel and PowerPoint) and building and maintenance software applications.

12.  The ability to maintain sensitivity and confidentiality.

13.  Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

 Preferred Knowledge, skills and abilities:

1.     Property management experience in a sports arena.

2.     Proficient in Auto Cad.

Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Maintenance
Arena Operations Ice Technician - Florida Panthers Hockey Club (Coral Springs, FL)

Job Titles:                  Arena Operations Ice Technician

Reporting:                 Manager, Arena Operations

Department:              Arena Operations

Job Summary

The Arena Operations Technician is responsible for maintaining the ice surfaces and related equipment and the overall general maintenance support of the facility.

Primary Responsibilities:

  • Provide ice cuts at specified times according to the ice schedule

  • Check outside perimeter of the ice surface including goal nets and storage areas

  • Edge each ice surface at the end of each day

  • Complete circle check of Zamboni and sign off on Zamboni log at the beginning of each shift

  • Check compressors, dehumidification unit and other machinery and complete logs on regular intervals.

  • Walk building to ensure locker rooms, party rooms and other areas are secured

  • Maintain cleanliness of the Zamboni room and operations areas

  • Check ice depth on each surface when requested by Operations Manager

  • Report any repairs and damage to Operations Manager

  • Conducting a final walk through of the building and ensuring all public areas are cleaned and building is secure.

    Secondary Responsibilities:

  • Assist in cleaning locker rooms, bathrooms and all public areas of the building
  • Removal of all trash from property.
  • Assisting with hanging signs, set up of conference room and/or building for special events.
  • Other duties, cleaning and otherwise, as deemed necessary or as directed.

Required Knowledge/Skills/Job Qualifications

  • Must be at least 18 years of age and have a valid driver’s license
  • Must possess recent related experience in the preparation and maintenance of ice.
  • Candidate will meet the physical demands of the job, which include lifting up to 50 lbs.

  • Candidate will have the ability to work as a team player and have good self-motivational skills
  • Sound organizational and time-management skills.
  • Job reliability, diligence, dedication, and attention to detail.
  • Flexibility with work schedule- Nights, weekends, and holidays required.
  • This is a part-time, hourly position.
  • LOCAL CANDIDATES ONLY

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Facility Operations/Security: Custodial/Housekeeping
PT Housekeeping - Florida Panthers Hockey Club (Sunrise, FL)

Sunrise Sports & Entertainment, LLC, its subsidiaries and affiliates (Florida Panthers Hockey Club, Ltd; Arena Operating Company, Ltd.; Incredible Ice, LLC) are equal opportunity employers and adhere to and believe in equal opportunity for all applicants without regard to race, color, religious creed, sex, national origin, ancestry, marital status, sexual orientation, age, veteran status or disability or other characteristics protected by applicable law.  In accordance with legal requirements, reasonable accommodations will be made to allow individuals to participate in the application process.  Should you desire accommodation, please make your request known to the Human Resources Department. 

PT Housekeeping - Florida Panthers (Sunrise, FL)

These roles are responsible for ensuring timely completion of the custodial operations specific to the BB&T Center Arena. Responsibilities include proper use and handling of cleaning products, chemicals, equipment as well as inventory control and quality assurance.

Detailed Description:

  • Ensures proper usage of supplies and equipment throughout the Arena.

  • Safely operates and maintains all types of cleaning machinery and equipment.

  • Ensures proper use of cleaning chemicals and agents. 

  • Conducts building inspections.

  • Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.

  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning.

  • Removes trash from premises.

  • Completes daily work orders as scheduled.

  • Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas. Maintains assigned equipment in good working condition.

  • As applicable, cleans restrooms, sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to manager.

  • Follows safety procedures and maintains a safe work environment.

  • Other duties as required.

    Special Requirements:

  • Ability to lift 25 - 50 lbs.

  • Ability to work in an upright standing position for long periods of time (8-12 hours/day).

  • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)

  • Walk and climb stairs.

  • Reach with hands and arms.

  • Ability to quickly and easily navigate the property/building as required to meet the job functions.

  • Ability to work extended/flexible hours and weekends based on project requirement.

  • Climb ladders and work at heights above ground level (maximum 3 ft).

  • Ability to interact effectively with management and peers

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    Please email to Jobs@floridapanthers.com


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Facility Operations/Security: Event Guest Relations
PT-Parking Attendant/ Cashier/ Cleaning/Flaggers - Florida Panthers Hockey Club (Sunrise, FL)

Sunrise Sports & Entertainment, LLC, its subsidiaries and affiliates (Florida Panthers Hockey Club, Ltd; Arena Operating Company, Ltd.; Incredible Ice, LLC) are equal opportunity employers and adhere to and believe in equal opportunity for all applicants without regard to race, color, religious creed, sex, national origin, ancestry, marital status, sexual orientation, age, veteran status or disability or other characteristics protected by applicable law.  In accordance with legal requirements, reasonable accommodations will be made to allow individuals to participate in the application process.  Should you desire accommodation, please make your request known to the Human Resources Department. 

 

Job Title: PT-Parking Attendant/ Cashier/ Cleaning/Flaggers

Department: Parking Services

Reports To: Parking Services Event Manager

Summary:

Directs vehicles to available parking spaces and assists customers with questions within the parking lots and garages during events. Greets patrons and collects parking fees and/or passes as they enter the facility.

Essential Duties and Responsibilities: include the following, other duties may be assigned.

  • Direct vehicles to the closest available parking space;

  • Greet each customer entering parking facility;

  • Collect revenues and issue parking tickets to cash parker;

  • Collect parking passes from prepaid patrons;

  • Records names of parking patrons authorized to sign-in;

  • Assist patrons with questions;

  • Set up and move traffic cones and barricades to control traffic in assigned area;

  • Cleaning areas parking areas after the events

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:

 High school diploma or general education degree (GED) preferred but not required.

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

Communication Skills-

  • Speaks clearly, listens and gets clarification;

  • Demonstrates accuracy and thoroughness;

  • Writes clearly and informatively;

  • Able to read and interpret written information.

Work Ethic-

  • Is consistently at work on time;

  • Arrives at meetings and appointments on time;

  • Responds to request for service and assistance;

  • Follows instructions, responds to management direction;

  • Uses time efficiently.

Adaptability-

  • Adapts to changes in the work environment;

  • Able to deal with frequent change. Safety and Security-

  • Observes safety and security procedures;

  • Reports potentially unsafe conditions

Customer Service-

  • Responds promptly to customer needs;

  • Responds to requests for service and assistance;

  • Treats patrons in a kind and courteous manner.

Problem Solving-

  • Listens to get clarification;

  • Identifies and resolves problems in a timely manner.

Professionalism-

  • Reacts well under pressure;

  • Approaches others in a tactful manner;

  • Adapts to changes in the work environment;

  • Is consistently at work on time.

Organizational Support-

  • Follows policies and procedures;

  • Follows instructions, responds to management direction.

 Other Skills and Abilities:

  • Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;

  • Ability to speak well to patrons and other employees;

  • Ability to read and comprehend simple instructions, short correspondence, and memos;

  • Ability to write simple correspondence;

  • Ability to add, subtract, multiply, and divide and count money and change quickly;

  • Ability to speak Spanish is preferred, but not required;

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

  • Position requires the ability to regularly stand for extended periods of time, walk, use hands to feel or handle, reach, talk and hear;

  • Position requires the ability to lift and/or move up to 25 pounds as needed.

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;

  • Position requires working on evenings, weekends and holidays as required;

  • Position is exposed to fumes or airborne particles;

  • Position requires working in outdoor conditions, as needed.

  • Position requires working near moving vehicles;

  • Position requires working in outdoor weather conditions, frequently being exposed to extreme temperatures.

APPLY HERE PARKING ATTENDANT


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Facility Operations/Security: Maintenance
Housekeeper – PM & Weekend Shift - Florida Panthers Hockey Club IceDen (Coral Springs, FL)

Job Titles:                   Housekeeper – PM & Weekend Shift

Reporting:                   Arena Operations Manager

Department:                Operations

Job Summary

The Housekeeper is responsible for maintaining the cleanliness and overall general maintenance support of the facility.

Primary Responsibilities:

·        Assess locker room status and clean as needed.  Locker rooms must be turned and ready within 20 minutes for the next teams.

·        Monitor restrooms for cleanliness and supplies twice hourly. 

·        Empty all trash cans at the end of each shift and when necessary throughout the night.

·        Inspect and clean player’s benches and penalty boxes after each game.

·        Inspect all public lobby areas twice hourly and clean any spills.

·        Conduct final walk through of all locker rooms, restrooms, party rooms and other common areas at the end of each shift to ensure all areas are cleaned properly.

·        Leave notes on any repairs to public areas for Operations Manager.

·        Must be available to assist MOD and customers with maintenance issues.

Secondary Responsibilities:

  • Assisting with hanging signs, set up of conference room and/or building for special events.
  • Other duties, cleaning and otherwise, as deemed necessary or as directed.

Required Knowledge/Skills/Job Qualifications

  • Must be at least 18 years of age and have a valid driver’s license .
  • Candidate will meet the physical demands of the job, which include lifting up to 50 lbs.
  • Candidate will have the ability to work as a team player and have good self-motivational skills
  • Sound organizational and time-management skills.
  • Job reliability, diligence, dedication, and attention to detail.
  • Flexibility with work schedule- Nights, weekends, and holidays required.
  • This is a part-time, hourly position.
  • LOCAL CANDIDATES ONLY

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Facility Operations/Security: Food/Beverage Management
Tim Hortons Supervisor - HARBORCENTER (Buffalo, NY)

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

  • Leads by example and demonstrates the importance of treating every team member and guest with respect

  • Assists the Restaurant Manager in recruitment and retention strategies

  • Reacts immediately to issues requiring attention during the shift

  • Provides ongoing, specific direction to team members

  • Encourages an exciting and fun work environment while motivating team members to meet goals

  • Trains, orientates and monitors new team members, using PTS and feedback binder

  • Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

    Hospitality Management

  • Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members

  • Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

  • Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

  • Assists in the running of company-wide incentive programs

    Operations Management

  • Displays knowledge of and works in compliance with applicable legislation

  • Complies with and enforces all Tim Hortons operating standards

  • Ensures that all product and packaging is properly merchandised and stocked

  • Responsible for shift cash procedures

  • Maintains operational efficiency through use of positioning charts

  • Supervises team members to ensure primary and secondary duties are completed

  • Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

  • Keeps current on all new information on Portal or available through Townhall meetings

  • Assists the Restaurant Manager in driving sales and transactions during their shift

  • Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

  • Escalates to management any issues and/or problems

    Health & Safety

  • Works in compliance with the occupational health and safety legislation

  • Knows, understands and follows safe work practices and procedures

  • Uses or wears personal protective equipment or clothing as required

  • Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

  • Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

 

Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level

  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)

  • Continuous standing on tiled surfaces for all tasks

  • Ability to stand for long periods of time without a break

  • Frequent hip flexion while walking for all tasks

  • Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height

  • Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height

  • Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)

POSITION: Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Team Member is responsible for setting and maintaining attractive product displays, making and serving product. A Team Member must support and convey the company culture by providing high quality, courteous and friendly service to guests and other team members, share product knowledge with guests and offer suggestions tailored to their needs. A successful candidate will be a positive and professional individual with a passion for working in a healthy and high energy environment.

RESPONSIBILITIES:

·        Execute high service standards and exceed guest expectations daily by providing immediate an undivided attention to every customer and adhering to company service, quality and cleanliness specification and food handling.

·        Ensure a fresh and appealing display by keeping cases, shelves and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.

·        Resolve guest conflict through service recovery and engage management when necessary.  

·        Operate equipment and serve product in a variety of areas including, smoothie, toast, coffee etc… Maintain cleanliness and integrity of equipment.

·        Follow all company cash handling procedures.

·        Follow and comply with established procedures including weights and measures, health and sanitation, and adhere to safe work practices.  

·        Create an engaging and energetic environment where all staff works as a team.

QUALIFICATIONS:

·        Passion for locally grown and fresh products

·        Ability to follow instructions and procedures.

·        Ability to multitask and change priorities constantly as needed in a fast paced environment.

·        Strong verbal communication skills

·        Exceptional customer service

·        Available for flexible scheduling including weekends and holidays.

The position is part time, and we are looking for applicants that have flexability in their schedule between the hours of 8 am - 6pm, seven days a week.

The Healthy Scratch is an Equal Opportunity Employer


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part Time Housekeeper/Cleaners - HARBORCENTER (Buffalo, NY)

JOB SUMMARY:

This position is responsible for the cleaning and support of our facility and grounds to make every event a World Class success. A high energy level, dependability, excellent attitude, attention to detail, excellent English communication, and desire to cooperate as a team member are critical components of success. This position requires physical activity including standing, walking, stooping, reaching, climbing stairs, and the ability to lift up to 50 pounds.  Candidates would be working at The Rinks at Harborcenter, 716, and Tim Hortons.

We are looking for someone that can work three to four days a week, 8 am - 4pm,  part time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide an excellent first impression by offering World Class Service with a positive attitude.

• Responsible to provide a clean and safe facility before, during and after all events

• Clean and maintain all bathrooms and replenish supplies as needed

• Sweep, mop, vacuum and maintain various types of floors

• Clean all surfaces including glass, furniture, fixtures, etc.

• Responsible for picking up trash and emptying trash and recycle receptacles

• Work cooperatively with all staff members

• Maintain a clean, neat, and professional appearance during work hours

• Help assure the health, safety and security of co-workers and guests by following all safety procedures and rules

• Monitor and report to the manager any discrepancies, damage, loss of property, safety issues

· Other duties as may be assigned

QUALIFICATIONS:

· Compliance with our company policy of Background Checks

· Effective written and oral English communication skills

· Energetic, pleasant, and a neat professional appearance

· Excellent attention to detail and good time management skills

· Punctual, Dependable, and Excellent work attendance record

· Adaptability to work unsupervised or on a team

· Ability to meet deadlines and work well under time pressures

· Ability to work in large crowds for an extended period of time

· Ability to work long hours, including days, nights, weekends and holidays as needed

· Ability to lift 50 pounds without accommodation.

· Prior guest service experience a plus


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
(716) at The Rinks - Concession Team Member - HARBORCENTER (Buffalo, NY)

Team Member – 716 @ the Rinks (Concession/Food Truck/Catering)

The Team Member may be the first and possibly only experience our guests have with our high standards of service and the excellent menu that our restaurant provides. You will act as both Front and Back of the House to serve our guest a positive and long lasting experience.  While not physically connected to the restaurant, your position is a direct reflection of the quality product and service that as a whole we strive to provide for the ultimate sports fan.

Basic functions of the Rink Sales Associate include, but not limited to:

·        Greeting guests

·        Answering questions - accurately and politely

·        Making proficient sales transactions - using a point-of-sale system

·        Handling cash and other forms of payment

·        Maintaining proper cash drawer balances

·        Directing guests to areas/restrooms

·        Properly checks I.D.s – for guests who appear to be under 30 years old

·        Demonstrating responsible alcohol service

·        Demonstrating impeccable product knowledge

·        Suggestive selling - using proven techniques

·        Assembling orders - double checking product quality and specs

·        Ability to prepare and cook all concessions/food truck food items

·        Properly reading items printed on order tickets or automated Kitchen Display System

·        Properly labeling, dating, covering and refrigerating items for the stand/food truck/catering

·        Performing opening, closing & side duties – setting up, stocking, and breaking down all kitchen equipment and stations

·        Cleaning dishes and ensuring proper storage

·        Maintaining a clean and organized kitchen/work area

·        Maintaining      proper  product stock and inventory levels

·        Assuring the complete satisfaction of each and every guest

·        Entertaining guests in the most efficient manner

Job Requirements include:

·        Must be at least 18 years old

·        Follows all food safety & sanitation procedures

·        A food safety certification program and TiPS alcohol training is required to be completed before being able to serve food or alcohol

·        Performing duties which require bending & reaching & Lifting up to 30-pound boxes to receive/move product

·        Standing, for up to 8+ hours

·        Maintaining a well-groomed         appearance

·        Following all uniform guidelines

·        Practicing all general safety & sanitation standards

·        Remaining calm in a hectic, fast-paced atmosphere

·        Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·       Displaying a positive and outwardly friendly attitude toward guests

(716) at The Rinks is an Equal Opportunity Employer


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)

Tim Horton’s

A one-of-a-kind Tim Hortons Cafe & Bake Shop will open at HARBORCENTER this fall. This unique restaurant is an anchor retail component of the complex and will be accessible from the street level at the intersection of Main Street and Scott Street, across from the site of the former Memorial Auditorium. The shop will have several special features, including two wall exhibits that will pay tribute to the life and career of Tim Horton, as well as the history of downtown Buffalo.

As a team member your top priority is guest satisfaction. Whether you are the very first person our guests encounter or you are producing quality-finished bakery items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

·      Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

·      Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

·      Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

·      Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

·      Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

·      Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

·      Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

·      Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

·      Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

·      Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

·      Prepares all products as required, following the order monitor to ensure the accuracy of every order

·      Communicates showcase and product needs to ensure proper product availability for guests

·      Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

·      Follows all restaurant policies, procedures and standards

·      Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

·      Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

·      Works in compliance with occupational health and safety legislation

·      Knows, understands and follows safe work practices and procedures

·      Uses or wears personal protective equipment or clothing as required

·      Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

·      Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)

Bartending is one of the most exciting, fast paced and social aspects of our restaurant. As a bartender you may be the first and possibly only experience our guests have with our high standards of service. As a bartender you are creating an atmosphere for the ultimate sports fan. Bartenders are expected to not only know our menu, but be able to describe and suggest food and beverages to our guests.

Basic functions of the Bartender include:

·            Making drinks to spec recipe

·            Demonstrating responsible alcohol service

·            Serving food

·            Handling cash & other forms of payment

·            Making proficient sales transactions - using a point-of-sale system

·            Properly checking I.D.s – for guests who appear to be under 30 years old

·            Maintaining proper cash drawer balances

·            Directing guests to areas/restrooms

·            Demonstrating impeccable product knowledge

·            Suggestive selling - using proven techniques

·            Maintaining a clean and organized bar area

·            Maintaining proper product pars – through bar pulls & inventories

·            Stocking liquor, beer, wine and glassware throughout the shift

·            Properly labeling, dating, covering and refrigerating prepped items for the bar

·            Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware

·            Performing opening, closing & side duties – setting up/breaking down the bar, product  prep, cleaning glass/countertops, sweeping the floor, etc

·            Answering questions - accurately and politely

·            Creating memorable experiences

·            Staying current with local and national sports events

·            Entertaining guests to create the ultimate sports fan atmosphere

Job Requirements include:

·            Must be at least 18 years old to be employed

·            Follows all food safety & sanitation procedures

o    A food safety certification program and TiPS alcohol training is required to be completed before being able to serve food or alcohol

·            Practicing all general safety standards

·            Performing duties which require bending & reaching

·           Maintaining a  well-groomed appearance

·            Following all uniform guidelines

·            Practicing all safety & sanitation standards

·            Recycling products, where possible

·            Remaining calm in a hectic, fast-paced atmosphere

·            Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·            Displaying a positive and outwardly friendly attitude toward guests

We are an Equal Opportunity Employer. 


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
(716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)

Working for the newest and biggest development in downtown Buffalo could be one of the most exciting career opportunities you've ever had! Our mission is to provide the premier fan, food and sports destination with a commitment to hospitality, quality, and our community, for residents and visitors of Western New York.

Our motto - “It’s Our Code” reflects the pride and passion that Western New Yorkers have for our area.   Combining both food and sport in our state of the art destination will create the premier fan experience.

We are seeking the best of the best Servers who have a passion for quality customer service. If you love food and sports, then this could be the job for you!!

Job Requirements include:

•   2 years catering/event experience

•   Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

•   Displaying a positive and outwardly friendly attitude toward guests

•   Must be at least 18 years old to be employed

The ideal candidate will possess the following skills:

•   Ability to anticipate the needs of our guest

•   Demonstrating responsible alcohol service

•   Handling cash & other forms of payment

•   Making proficient sales transactions - using a point-of-sale system

•   Properly checking I.D.s – for guests who appear to be under 30 years old

•   Demonstrating impeccable product knowledge

•   Answering questions – good communication skills

•   Entertaining guests

•   A love for sports

•   A passion for Western New York

We are an Equal Opportunity Employer.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)

POSITION: Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Team Member is responsible for setting and maintaining attractive product displays, making and serving product. A Team Member must support and convey the company culture by providing high quality, courteous and friendly service to guests and other team members, share product knowledge with guests and offer suggestions tailored to their needs. A successful candidate will be a positive and professional individual with a passion for working in a healthy and high energy environment.

RESPONSIBILITIES:

·        Execute high service standards and exceed guest expectations daily by providing immediate an undivided attention to every customer and adhering to company service, quality and cleanliness specification and food handling.

·        Ensure a fresh and appealing display by keeping cases, shelves and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.

·        Resolve guest conflict through service recovery and engage management when necessary.  

·        Operate equipment and serve product in a variety of areas including, smoothie, toast, coffee etc… Maintain cleanliness and integrity of equipment.

·        Follow all company cash handling procedures.

·        Follow and comply with established procedures including weights and measures, health and sanitation, and adhere to safe work practices.  

·        Create an engaging and energetic environment where all staff works as a team.

QUALIFICATIONS:

·        Passion for locally grown and fresh products

·        Ability to follow instructions and procedures.

·        Ability to multitask and change priorities constantly as needed in a fast paced environment.

·        Strong verbal communication skills

·        Exceptional customer service

·        Available for flexible scheduling including weekends and holidays.

The position is part time, and we are looking for applicants that have flexability in their schedule between the hours of 8 am - 6pm, seven days a week.

The Healthy Scratch is an Equal Opportunity Employer


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)

Tim Horton’s

A one-of-a-kind Tim Hortons Cafe & Bake Shop will open at HARBORCENTER this fall. This unique restaurant is an anchor retail component of the complex and will be accessible from the street level at the intersection of Main Street and Scott Street, across from the site of the former Memorial Auditorium. The shop will have several special features, including two wall exhibits that will pay tribute to the life and career of Tim Horton, as well as the history of downtown Buffalo.

As a team member your top priority is guest satisfaction. Whether you are the very first person our guests encounter or you are producing quality-finished bakery items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

·      Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

·      Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

·      Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

·      Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

·      Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

·      Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

·      Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

·      Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

·      Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

·      Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

·      Prepares all products as required, following the order monitor to ensure the accuracy of every order

·      Communicates showcase and product needs to ensure proper product availability for guests

·      Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

·      Follows all restaurant policies, procedures and standards

·      Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

·      Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

·      Works in compliance with occupational health and safety legislation

·      Knows, understands and follows safe work practices and procedures

·      Uses or wears personal protective equipment or clothing as required

·      Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

·      Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
(716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)

Working for the newest and biggest development in downtown Buffalo could be one of the most exciting career opportunities you've ever had! Our mission is to provide the premier fan, food and sports destination with a commitment to hospitality, quality, and our community, for residents and visitors of Western New York.

Our motto - “It’s Our Code” reflects the pride and passion that Western New Yorkers have for our area.   Combining both food and sport in our state of the art destination will create the premier fan experience.

We are seeking the best of the best Servers who have a passion for quality customer service. If you love food and sports, then this could be the job for you!!

Job Requirements include:

•   2 years catering/event experience

•   Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

•   Displaying a positive and outwardly friendly attitude toward guests

•   Must be at least 18 years old to be employed

The ideal candidate will possess the following skills:

•   Ability to anticipate the needs of our guest

•   Demonstrating responsible alcohol service

•   Handling cash & other forms of payment

•   Making proficient sales transactions - using a point-of-sale system

•   Properly checking I.D.s – for guests who appear to be under 30 years old

•   Demonstrating impeccable product knowledge

•   Answering questions – good communication skills

•   Entertaining guests

•   A love for sports

•   A passion for Western New York

We are an Equal Opportunity Employer.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Server/Concessions
716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)

Bartending is one of the most exciting, fast paced and social aspects of our restaurant. As a bartender you may be the first and possibly only experience our guests have with our high standards of service. As a bartender you are creating an atmosphere for the ultimate sports fan. Bartenders are expected to not only know our menu, but be able to describe and suggest food and beverages to our guests.

Basic functions of the Bartender include:

·            Making drinks to spec recipe

·            Demonstrating responsible alcohol service

·            Serving food

·            Handling cash & other forms of payment

·            Making proficient sales transactions - using a point-of-sale system

·            Properly checking I.D.s – for guests who appear to be under 30 years old

·            Maintaining proper cash drawer balances

·            Directing guests to areas/restrooms

·            Demonstrating impeccable product knowledge

·            Suggestive selling - using proven techniques

·            Maintaining a clean and organized bar area

·            Maintaining proper product pars – through bar pulls & inventories

·            Stocking liquor, beer, wine and glassware throughout the shift

·            Properly labeling, dating, covering and refrigerating prepped items for the bar

·            Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware

·            Performing opening, closing & side duties – setting up/breaking down the bar, product  prep, cleaning glass/countertops, sweeping the floor, etc

·            Answering questions - accurately and politely

·            Creating memorable experiences

·            Staying current with local and national sports events

·            Entertaining guests to create the ultimate sports fan atmosphere

Job Requirements include:

·            Must be at least 18 years old to be employed

·            Follows all food safety & sanitation procedures

o    A food safety certification program and TiPS alcohol training is required to be completed before being able to serve food or alcohol

·            Practicing all general safety standards

·            Performing duties which require bending & reaching

·           Maintaining a  well-groomed appearance

·            Following all uniform guidelines

·            Practicing all safety & sanitation standards

·            Recycling products, where possible

·            Remaining calm in a hectic, fast-paced atmosphere

·            Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·            Displaying a positive and outwardly friendly attitude toward guests

We are an Equal Opportunity Employer. 


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Facility Operations/Security: Facility/Venue Management
Stage Technician - Minnesota Wild (St. Paul, MN)

Position Summary/Description: A supervisory and technical position that requires an all around technician with a general knowledge of theatrical related equipment including but not limited to production audio, lighting, staging, and rigging with the ability to give work direction to part-time stagehands and technicians hired for events at the Xcel / RiverCentre complex. This position reports directly to the Senior Director of Operations and/or Lead Stage Technician

Wages & Hours: The position is paid on an hourly basis in accordance with the wage provisions and conditions contained as part of the Collective Bargaining Agreement between I.A.T.S.E. Local No. 13 and The Saint Paul Arena Company. Full time position including weekdays, nights, weekends and holidays.

Responsibilities / Essential Functions

• Assist with the construction, maintenance and repair of technical equipment including lighting, audio visual, soft goods, sound systems, rigging, staging and other related equipment.
• Set up and tear down production and production related equipment.
• Monitor and operate technical equipment during production, rehearsals, and events as needed.
• Interact with clients utilizing Wilkins Auditorium, RiverCentre and Xcel Energy Center for shows and other activities.
• Set up and operate audio visual related equipment associated with meetings, seminars and conferences in the facility convention center.
• Provide work direction for stagehands, technicians and other production personnel during the set up and tear down of all required staging and technical equipment and its use during events.
• Furnish labor and equipment rental information for billing purposes.
• Collect new employee paperwork for payroll purposes.
• Assist with inventory and supply orders.
• Membership in the International Alliance of Theatrical Stage Employees is desirable or must be willing to gain membership in I.A.T.S.E. Local No. 13.
• Perform other related duties as assigned.

Position Requirements

Education / Experience
• High school diploma or equivalent.
• A minimum of six years experience as a production/stage technician in the industry.
• A combination of education and experience is desirable.
• Experienced in working with and overseeing IATSE Local #13 stage crews.

Knowledge / Personal Attributes
• A positive attitude and the ability to work collaboratively with clients, technical production department personnel and stage crews.
• Working knowledge of safety rules and the ability to train others in safe working procedures.
• Knowledge of theatrical / arena rigging and rigging installation highly desirable.
• Able to assist with a variety of tasks and willing to assume responsibility.

Work Conditions
• Membership in the International Alliance of Theatrical Stage Employees is desirable or must be willing to gain membership in I.A.T.S.E. Local No. 13.
• Ability to work long hours as well as evenings and weekends.
• Some physical requirements include sitting, walking, standing, bending, squatting, twisting, , grasping, climbing stairs and ladders, working at heights above the floor..
• Ability to lift and move up to 75 pounds.

Local Candidates Only

As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.

Closing Date: 2017-03-31


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Facility Operations/Security: Maintenance
Operations Conversion Technician - Part Time - Nashville Predators (Nashville, TN)

Job Title: Operations Conversion Technician

Department: Operations

Job Reports To: Operations Supervisor

Status: Non-exempt

 

Major Responsibilities/Activities:

  • Participate in set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms and other event related equipment.

  • Preventative maintenance and repair of facility permanent and telescoping seating.

  • Perform pre/post event or conversion inspections and document with completed checklists.

  • Perform cleaning and maintenance on operations department equipment, keep work areas and equipment organized and functional.

  • Assist with supervising the work of temporary labor staff.

    Minimum Requirements:

  • High School graduate or GED

  • Must possess valid driver’s license and good driving record; must also be insurable under the company’s driver policy

  • Some experience in operations of light machinery

  • Ability to read and write and to follow written and oral instructions and complete standardized checklist forms

  • As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references

Essential Physical Functions:

  • Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 pounds, capable of performing heavy manual labor for extended period.

  • Ability to work long and/or irregular hours including nights, weekends and holidays.

  • Ability to climb portable and fixed ladders.

  • Required to work long hours on event days.

  • Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

  • Frequent lifting up to 50 lbs. for up to 10 [minutes/seconds at a time], occasional lifting up to 75 lbs. for up to 3-5 [minutes/seconds at a time].

  • Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

  • Ability to bend, kneel and work with arms raised for prolonged periods of time.

  • Ability to climb over and into heavy equipment several times per day.

  • Occasional working at heights above 10 ft.

  • Exposure to bright lights, extreme temperatures, loud noise, dust.

Equipment Used:

  • Various power and hand tools

  • Light trucks, scrubbing machines, forklift, suction cups, pallet jacks, and man lifts

     

    Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Event Guest Relations
Customer Service Attendant - Part-time - Nashville Predators (Nashville, TN)

Job Title: Customer Service Attendant

Department: Event Services

Job Reports To: Front of House Coordinator, Event Services

Status: Non-Exempt

The Nashville Predators and Bridgestone Arena seek a person that is ready for a career in the entertainment industry. This person must be a self-starter who will be responsible for customer service for various Nashville Predators and Bridgestone Arena Events.

Major Responsibilities/Activities:

  • Handle general face to face customer service interactions during hockey and non-hockey events

  • Resolve service problems by clarifying the customer's complaint and determining best solution to solve the problem.

  • Communicate and log patron complaints, comments, etc. with Nashville Predators and Bridgestone Arena staff.

  • Provide customers and patrons with information about Bridgestone Arena and the Nashville Predators.

  • Survey arena concourse and ancillary spaces to ensure the highest quality of building presentation. Examples include concourse walks, secret shopper, etc.

  • Perform other duties and responsibilities as assigned.

    Minimum Requirements:

  • Must be willing to work flexible hours.

  • Team player with the ability to handle multiple assignments in a fast-paced environment.

  • Excellent verbal communication skills with a friendly and professional manner.

  • Strong time management and organizational skills.

  • Demonstrated ability to work independently and to self-motivate.

  • Demonstrated flexibility and creative problem solving skills.

  • Must have a basic knowledge of computers.

  • Prior customer service experience preferred.

  • Minimum of high school diploma. 

  • Proficiency in MS Word and Excel.

  • As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references.

      Essential Physical Functions:

  • Required to work long hours on event days.

  • Ability to clearly communicate with clients and coworkers.

  • Ability to sit for extended periods of time.

  • Ability to stand in an upright position for continuous period of time. 

  • Excellent speaking and listening skills, requiring the perception of speech.

  • Walking, bending, carrying of light items such office supplies will be required.

 

Equipment Used:

  • General Office Equipment (i.e. PC, copier, facsimile machine, etc.).


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Facility Operations/Security: Maintenance
Carpenter - Nashville Predators (Nashville, TN)

Job Title: Carpenter

Department: Operations                 

Job Reports To: Director, Engineering Operations

Status: Non-Exempt

Major Responsibilities/Activities:

  • Carpentry

  • Ability to hang and finish drywall

  • Install/hang door frames and doors

  • Ability to frame with metal or wood

  • Repair door closures

  • Install and repair lock mechanisms

  • Maintain preventive maintenance programs

  • Maintenance and repair of facility, including but not limited to: millwork, door hardware,  tile, finishes, painting, and other special projects as assigned

  • Assist operations personnel as directed

  • Assist in other projects assigned by management

  • Knowledge of stains and finishes

    Minimum Requirements:

  • High School diploma

  • 5 years’ experience in finish and rough carpentry

  • Basic knowledge of general facility maintenance

  • Knowledge of stains and finishes

  • Basic computer skills

  • Must be a self-directed worker who sets an example for performing quality and professional work

  • Ability to read and write and understand complex directions

  • Flexible with regard to work schedules; hours might include nights, weekends and holidays

  • Ability to be on call as assigned

  • Ability to work as a team player

  • Diagnostic skills

  • Must pay close attention to safety regulations

    Essential Physical Functions

  • Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 lbs., carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity

  • Capable of performing heavy manual labor for extended periods of time

  • Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day

  • Ability to carry, move, bend, kneel and work with arms raised for prolonged periods of time

  • Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather

  • Ability to work in confined spaces

  • Ability to work in different degrees of  heights

  • Welding experience preferred but not required

    Equipment Used

  • Table saws,  power tools, drill press and various hand tools as needed

  • Forklifts, scissor lifts, boom lifts and other light duty machinery as needed

    Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


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Facility Operations/Security: Maintenance
Electrician - Nashville Predators (Nashville, TN)

Job Title: Electrician

Department: Operations

Job Reports To: Director, Engineering Operations

Status: Non-Exempt

 

Major Responsibilities/Activities:

  • Performs the installation and repair of various electrical and electronic equipment including AC/DC motors motor controls, transformers, switchboards, and facility lighting and lamps.

  • Installs electrical system components (e.g. lighting, alarms, electrical panels, switches, circuits, scoreboards, timers, etc.) for the purpose of providing enhanced and/or upgraded electrical capabilities.

  • Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.

  • Connect wires to circuit breakers, transformers, or other components.

  • Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.

  • Advise management on whether continued operation of equipment could be hazardous.

  • Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.

  • Maintain current electrician’s license or identification card to meet governmental regulations.

  • Analyzes drawing, schematics, blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.

  • Perform business management duties such as maintaining records and files, preparing reports and ordering supplies and equipment.

  • Work from ladders, scaffolds, and roofs to install, maintain or repair electrical wiring, equipment, and fixtures.

  • Diagnoses causes of electrical problems or failures for the purpose of identifying equipment and/or systems repair.

  • Analyze information and evaluate results to choose the best solution and solve problems.

  • Transports a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at job site.

  • Assist operations personnel as directed.

  • Assist in other projects as assigned by management.

  • Responds to emergency situations during or after hours for the purpose of resolving immediate concerns.

    Minimum Requirements:

  • High school diploma.

  • Five years of commercial/industrial electrical maintenance experience or two year degree in electrical field.

  • Limited Licensed Electrician License.

  • Journeyman Electrician license preferred.

  • Valid Tennessee driver’s license, possess a suitable driving history and be insurable by Power’s insurance carrier.

  • Electrical experience and familiarity with general facility maintenance.

  • Basic computer skills and the ability to operate facility lighting control system with personal computer.

  • Ability to read and write and understand complex directions.

  • Flexible with regard to work schedules; hours might include nights, weekends and holidays.

  • Able to be on call as assigned.

  • Ability to work as a team player.

  • Diagnostic skills.

  • Must pay close attention to safety regulations.

  • Must be able to read blueprints.

  • Individual must be flexible and willing to assist operations personnel as directed.

  • Individual must be a self-directed worker and set an example to performing quality and professional work.

    Essential Physical Functions:

  • Good physical condition and health, sufficient strength and stamina needed for heavy, awkward and repeated lifting of up to 75 lbs., carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.

  • Capable of performing heavy manual labor for extended period.

  • Ability to work long and/or irregular hours including nights, weekends and holidays.

  • Ability to climb portable and fixed ladders.

  • Required to work long hours on event days.

  • Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

  • Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

  • Ability to carry, move, bend, kneel and work with arms raised for prolonged periods of time.

  • Ability to climb over and into heavy equipment several times per day.

  • Able to work in different degrees of heights and occasional working at heights above 10 ft.

  • Able to work in crawl and/or confined spaces

  • Exposure to bright lights, extreme temperatures, loud noise, and dust.

Equipment Used:

  • Various hand and power tools as required.

  • Voltage meters.

  • Forklifts, scissor lifts, boom lifts and other light duty machinery as required.

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Facility Operations/Security: Security
Public Safety Officer - Part Time - Nashville Predators (Nashville, TN)

Job Title: Public Safety Officer, Part-time                                  

Department: Public Safety

Job Reports to: Public Safety Supervisor

 

Brief Overview of Position:

Public Safety Officers will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. They will maintain order before, during and after events. Public Safety Officers will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Positions may require standing for long periods of time. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility:

·         Provide friendly customer service

·         Perform security related functions

·         Respond to calls and incidents at the facility

·         Verbally answer questions from staff and the public

·         Perform other duties as assigned by Public Safety Management

Minimum Requirements:

·         18 Years Old

·         High School Diploma or equivalent

·         Friendly, outgoing personality with a desire to serve the company and public

·         Available to work a variety of shifts, including evenings, weekends and some holidays

·         Customer service experience

·         Ability to speak and communicate clearly with others. Strong interpersonal skills

·         Basic computer skills

·         Must possess valid driver’s license and have reliable transportation

·         Previous security experience an asset

·         Applicants must pass a background check  

·         Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.

·         Must be able to stand or walk for long periods of time and climb stairs

·         Must be willing to work in adverse conditions in outside positions when assigned

·         Lifting requirements – must be able to lift a minimum of 50 lbs


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Facility Operations/Security: Security
Public Safety Officer - Third Shift - Nashville Predators/Bridgestone Arena (Nashville, TN)

Job Title: Full Time Public Safety Officer                     

Department: Public Safety

Job Reports to: Public Safety Supervisor

Status: Non-Exempt

General Hours of Work: 9:30 PM - 6:00 AM 

Brief Overview of Position:

A Full Time Public Safety Officer will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Officer will maintain order before, during and after events. Officer will be assigned to a variety of posts during an event. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for events. Specific post assignments are subject to change from event to event. All officers must be able to work any position as needed.

Areas of Responsibility/Job Duties:

  • Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property.

  • Monitor and authorize entrance and departure of visitors.

  • Prepare badges for employees and ensure proper access to authorized areas of the Arena.

  • Operate detecting devises to screen individuals and prevent passage of prohibited articles into Arena or restricted areas.

  • Escort individuals to specified locations and provide personal protection.

  • Use walkie-talkies and cell phones to stay in contact with security personnel.

  • Inspect and adjust security systems, equipment and machinery to ensure operational use and to detect evidence tampering.

  • Write clear and concise reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, incidents or medical emergencies.

  • Call police or fire department in case of emergency.

  • Provide friendly customer service.

  • Be alert during duty period and perform security related functions.

  • Respond to calls and incidents at Arena.

  • Correctly interpret and follow written technical instructions.

  • Fully understand, operate independently, successfully perform, and/or deemed qualified by a supervisor or manager for the following roles/positions:

    • Command Center Dispatch (Gamedays)

    • Base Operator (Non-Gamedays)

    • Post I Operations 

    • Report Writer

    • Loading Dock Attendant

  • Verbally answer questions from staff and the public.

  • Perform other duties as assigned by Public Safety Management.

Minimum Requirements:

  • 18 Years Old.

  • High School Diploma or equivalent.

  • Good judgment.

  • Ability to maintain strict confidentiality in all matters pertaining to security/personnel.

  • Strong problem solving, interpersonal, conflict resolution and communication skills.

  • Friendly, outgoing personality with a desire to serve the company and public.

  • Available to work a variety of shifts, including evenings, weekends and some holidays.

  • Experience working with the public this includes customer service experience.

  • Basic computer skills.

  • Must possess valid driver’s license and have reliable transportation.

  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.

  • As a condition of employment, qualified applicant will be subject to an extensive and thorough background investigation, including a criminal history check, previous employment verification, driving record check, and character references.

Physical Requirements and Work Conditions:

  • Physical activities require considerable use of arms and legs and moving whole body, including sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.

  • Ability to see details at a close range (within a few feet of the observer) and at a distance.

  • Ability to detect or tell the differences between sounds that vary in pitch and loudness and to focus on a single source of sound in the presence of distracting sounds.

  • Ability to speak and communicate clearly with others.

  • Must be able to stand or walk for long periods of time and climb stairs.

  • Must be willing to work in adverse conditions in outside positions when assigned.

  • Lifting requirements – must be able to lift a minimum of 50 lbs.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


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Facility Operations/Security: Security
Public Safety Officer – Third Shift – Part Time - Nashville Predators/Bridgestone Arena (Nashville, TN)

Brief Overview of Position:

A Public Safety Officer will be responsible for securing the building and equipment of the Arena and enforcing access throughout the building. Officer will maintain after events and throughout the overnight hours. Officer will be assigned to a variety of posts during the shift. Examples are guest screening using walk through metal detectors and/or handheld wands, posts securing access to restricted areas of the facility or securing parking facilities for the arena. Specific post assignments are subject to change from day to day. All officers must be able to work any position as needed. The Third Shift Officer will work during the hours of 9:30pm to 6:00am. 

Areas of Responsibility:

  • Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property
  • Monitor and authorize entrance and departure of visitors and employees
  • Perform security related functions
  • Respond to calls and incidents at the facility
  • Verbally answer questions from staff and the public
  • Perform other duties as assigned by Public Safety Management

Minimum Requirements:

  • 18 Years Old
  • High School Diploma or equivalent
  • Friendly, outgoing personality with a desire to serve the company and public
  • Available to work a variety of shifts, including evenings, weekends and some holidays
  • Customer service experience
  • Ability to speak and communicate clearly with others. Strong interpersonal skills
  • Basic computer skills
  • Must possess valid driver’s license and have reliable transportation
  • Previous security experience an asset
  • Applicants must pass a background check  
  • Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license

Work Conditions:

  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc.
  • Must be able to stand or walk for long periods of time and climb stairs
  • Must be willing to work in extreme and adverse conditions when assigned
  • Lifting requirements – must be able to lift a minimum of 50 lbs.
  • Must be able to work nights, weekends, and/or holidays

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Facility Operations/Security: Facility/Venue Management
Senior Manager, Hotels & Hospitality - National Hockey League (New York, NY)

SUMMARY

This position is responsible for the planning and management of hotel and hospitality operations at NHL meetings and events. The Senior Manager, Hotels and Hospitality will be assigned to select large scale events (e.g. All-Star, Winter Classic, Stadium Series, Draft, Stanley Cup Final) as well as executive and departmental meetings.

ESSENTIAL DUTIES / RESPONSIBILITIES

This position will oversee:

HOTEL OPERATIONS

  • Negotiate hotel contracts and secure appropriate rates, room blocks and special concessions. Work in conjunction with NHL Legal to negotiate all legal terms and obligations.
  • Develop room blocks and manage audience hotel assignments.
  • Allocate rooms to internal audiences and coordinate reservation requests.
  • Manage rooming lists and confirmation reports.
  • Secure and allocate function space and manage the set-up of on-site offices, meetings and hospitality events.
  • Manage guest lists, event correspondence and hotel room inventory using internal guest management system.
  • Oversee on-site sponsor activation.
  • Ensure appropriate billing arrangements and invoice reconciliation.


FOOD & BEVERAGE FUNCTIONS

  • Manage all requests for on-site food and beverage.
  • Work with venue caterer to confirm catering locations, secure appropriate staffing and ensure on-time delivery.
  • Choose menus for back of house, media, network and sponsor catering areas. Work with partnership marketing to confirm product offerings.
  • Coordinate the order and delivery of Value in Kind product.
  • Allocate hospitality space and manage set-up, tear-down and change-overs as required.
  • Secure necessary vendors including caterers, decorators and A/V suppliers.
  • Work with venue caterer to develop special event menus for premium service areas.

MISCELLANEOUS

  • Develop RFPs for future events and review incoming event bids.
  • Work with member clubs, venues, host cities, vendors and other NHL departments in the planning and execution of all assigned projects.
  • Other departmental-related duties as assigned.

QUALIFICATIONS

The qualified candidate will have a minimum of 5 to 7 years of event management experience with an emphasis on hotel and hospitality functions.  A Bachelors Degree is required. They should have extensive experience in hotel contract negotiation and room block management. Client side experience is a plus.  They will have the demonstrated ability to plan and execute high level events from concept to completion and experience managing full-time staff as well as vendors and seasonal employees.  The ideal candidate will have strong analytical skills, be highly organized, creative and multi-task oriented with excellent written and verbal communication skills.  Advanced computer skills required. 

She/he must be able to work well in a publicly-visible, high pressure and deadline-oriented environment.  Must be able to maintain a positive, team-oriented attitude within the department and the company-at-large, as well as with guests, vendors and our fans in the face of working long hours and weekends.  This position requires extensive travel (25%-30%) within the United States and Canada (including weekends and some holidays).

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees.)
2. Do you have the legal right to work in the United States?
3. What are your salary requirements for the position?
4. Do you have at least 5 to 7 years of event management experience with an emphasis on hotel and hospitality functions? If so, where did you gain this experience?
5. Do you have previous experience in hotel contract negotiation and room block management? If so, where did you gain this experience?
6. Do you have previous experience managing full time staff, seasonal employees and vendors? If so, where did you gain this experience?
7. Do you have the ability to travel extensively within the United States and Canada, as required by the position?
8. Do you have the ability to work and/or travel on weekends and some holidays, as required by the position?


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Facility Operations/Security: Server/Concessions
TD Garden - Suite Runner - Sportservice (Boston, MA)

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates.  To learn more, visit www.delawarenorth.com.

Suite Runner is responsible for assisting in set-up of assigned luxury suites by assembling and delivering food and beverage items according to guest orders.  Assists in inventory and clean up as needed.

Candidates must have the ability to display a positive, upbeat, professional and customer- centric attitude. The ability to work a flexible schedule including nights, weekends and holidays is required. Must be able to carry a tray, lift up to 50 pounds and work at a fast paced environment.   This is a great opportunity to work PT, while gaining union seniority -at a dynamic location!  Typical shifts are approximately four hours.  We are looking for people who can work events, weekends, nights, and holidays.  Come be a part of the team!

This facility is home o the Boston Bruins (hockey) and Boston Celtics (basketball). The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with three private restaurants, 104 executive suites, 2,400 club seats, a multi-million dollar video scoreboard and our newest addition, complete 360° LED technology. Sportservice currently operates all retail stores and all retail portables at this location.  Please visit www.tdgarden.com for more information.


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Facility Operations/Security: Security
Part-Time Building Security Officer - St. Louis Blues (St. Louis, MO)

OUR COMMON PURPOSE:

Scottrade Center, Peabody Opera House, and the St. Louis Blues are an organization dedicated to creating a culture that fosters a genuine connection with the community, our guests, and each other through a passionate dedication to hospitality.

GENERAL JOB DESCRIPTION:

The Building Security Officer position is a licensed position and reports to the Director of Public Safety. This position will follow and maintain established security policies and procedures that will protect the Scottrade Center, Peabody Opera House, its assets, employees, and guests. Building Security Officers control access into the Scottrade Center and Opera House. They patrol the facilities with special attention to activities or situations that may breach security or pose a safety hazard. Respond to alarms and emergency situations which may require an immediate decision to maintain a safe and secure environment. Knowledge of security access systems, CCTV and life safety programs is required. Provide assistance and direction in the preparation of all events. Assist in coordinating staff, potential clients, and promoters as needed for the successful presentation of events. Help support our goal of providing “an unparalleled guest experience.” 

SPECIFIC RESPONSIBILITIES:

Provide a high level of service and hospitality to all guests, clients, vendors, etc. before, during, and after events. 

  • Conduct varying levels of screening of guests, employees, vendors, contractors, etc. as directed.
  • Conduct routine surveillance rounds (post orders) in and around the building.
  • Control access to secure areas (i.e. event level, receiving dock, locker rooms, dressing rooms, and other sensitive areas)
  • Monitor the alarm system and surveillance cameras in and around the complex.
  • Respond to alarms/emergency situations inside/outside the complex.
  • Responsible to the Director of Public Safety for the facilities readiness condition, ability to support events, and day-to-day operations.
  • Provide information and direction to inquiries from the public or Scottrade Center and employees. Make the proper notification, as situations dictate.
  • Take charge of situations until relieved from duty, prepare accident reports, incident reports and other hazardous situation reports. Document daily post order activities.
  • Assist in carrying out emergency procedures, including life safety and fire safety, respond to emergency calls and coordinate with outside resources based on the standard Scottrade Center and Peabody Opera House security protocols.
  • Maintain professional attire for self as instructed by Scottrade Center and Peabody Opera House Management.
  • Ensure that all work is performed in accordance with good industry practices and safety regulations.
  • Assist in the supervision and monitoring of contractual services as it relates to the Scottrade Center, Peabody Opera House and its needs.
  • Remain calm and professional in all situations.
  • Other duties as assigned.

REQUIREMENTS OF THE POSITION:

High school diploma or equivalent. Must be able to obtain St. Louis City/County security guard license and be of good character;

  • Minimum of 3 years previous law enforcement or security experience is preferred;
  • Must be able to stand, sit, walk for extended and varying periods of time;
  • Must be able to walk stairs;
  • Must be able to lift up to 50 lbs.;
  • Must be willing and able to respond to emergency situations;
  • Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;
  • Must be able to work effectively with limited supervision at times.
  • Knowledge of computer programs i.e. WinWord, Excel, Power Point, ISS 24/7, Time and Attendance, etc.
  • Knowledge in the field of alarms, CCTV and security control systems.

 

CONTINUING EDUCATION:

Attend security and safety training as it relates to the Security functions and components of the Scottrade Center and Peabody Opera House. BSO will be required to stay up to date with training in security equipment, surveillance equipment, alarms, and emergency procedures for life safety, and fire protection.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of security experience?
2. Have you ever worked in the sports/entertainment industry?


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Facility Operations/Security: Security
Full-Time Building Security Officer - St. Louis Blues (St. Louis, MO)

OUR COMMON PURPOSE:

Scottrade Center, Peabody Opera House, and the St. Louis Blues are an organization dedicated to creating a culture that fosters a genuine connection with the community, our guests, and each other through a passionate dedication to hospitality.

GENERAL JOB DESCRIPTION:

The Building Security Officer position is a licensed position and reports to the Director of Public Safety. This position will follow and maintain established security policies and procedures that will protect the Scottrade Center, Peabody Opera House, its assets, employees, and guests. Building Security Officers control access into the Scottrade Center and Opera House. They patrol the facilities with special attention to activities or situations that may breach security or pose a safety hazard. Respond to alarms and emergency situations which may require an immediate decision to maintain a safe and secure environment. Knowledge of security access systems, CCTV and life safety programs is required. Provide assistance and direction in the preparation of all events. Assist in coordinating staff, potential clients, and promoters as needed for the successful presentation of events. Help support our goal of providing “an unparalleled guest experience.” 

SPECIFIC RESPONSIBILITIES:

Provide a high level of service and hospitality to all guests, clients, vendors, etc. before, during, and after events. 

  • Conduct varying levels of screening of guests, employees, vendors, contractors, etc. as directed.
  • Conduct routine surveillance rounds (post orders) in and around the building.
  • Control access to secure areas (i.e. event level, receiving dock, locker rooms, dressing rooms, and other sensitive areas)
  • Monitor the alarm system and surveillance cameras in and around the complex.
  • Respond to alarms/emergency situations inside/outside the complex.
  • Responsible to the Director of Public Safety for the facilities readiness condition, ability to support events, and day-to-day operations.
  • Provide information and direction to inquiries from the public or Scottrade Center and employees. Make the proper notification, as situations dictate.
  • Take charge of situations until relieved from duty, prepare accident reports, incident reports and other hazardous situation reports. Document daily post order activities.
  • Assist in carrying out emergency procedures, including life safety and fire safety, respond to emergency calls and coordinate with outside resources based on the standard Scottrade Center and Peabody Opera House security protocols.
  • Maintain professional attire for self as instructed by Scottrade Center and Peabody Opera House Management.
  • Ensure that all work is performed in accordance with good industry practices and safety regulations.
  • Assist in the supervision and monitoring of contractual services as it relates to the Scottrade Center, Peabody Opera House and its needs.
  • Remain calm and professional in all situations.
  • Other duties as assigned.

REQUIREMENTS OF THE POSITION:

High school diploma or equivalent. Must be able to obtain St. Louis City/County security guard license and be of good character;

  • Minimum of 3 years previous law enforcement or security experience is preferred;
  • Must be able to stand, sit, walk for extended and varying periods of time;
  • Must be able to walk stairs;
  • Must be able to lift up to 50 lbs.;
  • Must be willing and able to respond to emergency situations;
  • Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;
  • Must be able to work effectively with limited supervision at times.
  • Knowledge of computer programs i.e. WinWord, Excel, Power Point, ISS 24/7, Time and Attendance, etc.
  • Knowledge in the field of alarms, CCTV and security control systems.

 

CONTINUING EDUCATION:

Attend security and safety training as it relates to the Security functions and components of the Scottrade Center and Peabody Opera House. BSO will be required to stay up to date with training in security equipment, surveillance equipment, alarms, and emergency procedures for life safety, and fire protection.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of security experience?
2. Have you ever worked in the sports/entertainment industry?


Apply for this position      |      Go back job listings


 

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