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Retail/Licensing: Apparel
Store Manager - Chicago Blackhawks (Chicago, IL)

Levy Restaurants is seeking a Store Manager for newly renovated Chicago Blackhawks Store on Michigan Ave.

Title:                      STORE MANAGER

Location:              Chicago Blackhawks Store

                            333 N. Michigan Avenue, Chicago, IL

Reports to:         Director, Retail – Levy

Director, Merchandising - Blackhawks

                               

Direct Reports:  Store personnel, including, Assistant Store Manager, Inventory Lead, Merchandising Lead, Sales Associates (Full & Part Time)

Overall Responsibilities:

The Store Manager at the Blackhawks Store, Michigan Avenue location, is responsible for the overall performance and maximizing sales potential at this high-end, marquee location.  This position will recruit, train, & develop staff, maintain store appearance, control expenses and shortages, while maximizing profits and achieving sales goals.  This position will lead a team in executing “The Levy Difference” and with the Blackhawks service standards.

-          Develop and achieve planned sales, gross margin, profit and shortage goals.

-          Responsible for the overall financial results of the store, from sales through to efficiencies.

-          Network, recruit, hire, train and develop store employees and sales associates.

-          Maintain visual presentation standards that are consistent with the Chicago Blackhawks direction.

-          Implement, execute and follow up on operational and safety policies & procedures.

-          Plan and execute store specific events to augment the promotional calendar to drive business.

-          Review business with Retail Director consistently and discuss action plans to drive results.  Establish a plan for reversing negative sales trends.  Understand and create awareness of the factors to impact sales volume.

-          Create a friendly and professional environment where high end customer service will be delivered at all times.  Ensure customer concerns are addressed and resolved.

-          Champion a clientele program and motivate the store team to meet service goals.

-          Manage staff by recognizing great performance and addressing performance issues.

-          Conduct regular meetings with store staff to insure communication is filtered through from Blackhawks and Levy management to team members.

-          Oversee adequate scheduling to meet operational needs and sales targets.

-          Executes daily and monthly reporting in a timely manner.

Qualifications:

-          Minimum of 3 years of store level retail management experience with prior assistant manager level /sales associate levels of experience.

-          Minimum High School education or equivalent.

-          Previous experience with retail systems, such as Retail Pro, WFM scheduling and others).

-          Ability to work long hours and have a flexible schedule to meet the needs of the business.  This position will require the ability to work weekdays, evenings, weekends and holidays.

-          High level of integrity and must lead with integrity at all times.

-          Must excel at communication with customers, employees, vendors, and management at a variety of levels.

Physical Demands:

-          Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office.

-          Lifting of heavy objects (30-50 lbs.) on a semi-regular basis

-          Frequent stretching, reaching and bending 


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