Sales Associate will be responsible for customer service and the sale of merchandise and novelties to the fans/customers of the Carolina Hurricanes and PNC Arena events. Sales Associate will have knowledge about merchandise and provide information and answer questions for customers. Will also be responsible for closing out register sales for the event.
Must be at least 18 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Previous register, coin/currency handling experience and above average math skills are preferred.
Should be able to stand for long periods of time including walking up and down stairs and the ability to lift up to 35 pounds. Must be available for 75% of monthly events each month. Position will work long hours for outside events. Must have availability nights, weekends and holidays.
Must pass criminal background check.
PNC Arena is an equal opportunity employer and provides for a drug free workplace
When you apply for this job online, you will be required to answer the following questions:
1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment
2. Have you previously been employed by PNC Arena? If so, when and in what department?
The Director of Retail Operations objective is to operate a dynamic, profitable retail operation that supports the goals of the Florida Panthers to increase exposure and awareness of the brand. The Director will be responsible for generating revenue through successful management of retail operations including store operations, buying and customer service. They will manage game and event night operations, integrate and work closely with the marketing department and develop sales and marketing promotions to drive retail sales.
With Merchandising Director, develop and implement a merchandise plan for the retail store, work effectively with building operations and interface with the Marketing department for branding consistency.
Create annual operating budgets and makes recommendations for capital improvements.
Develops an open to buy and sensible restocking plan while working within budgetary constraints. Oversee inventory management and regularly reviews product inventory mix.
Select and stock creative and high quality merchandise that reflects the brand, supports fan engagement efforts, and appeals to our varied customer base.
Create a shopping environment that incorporates unique and visually appealing displays while allowing space for heavy traffic flow.
Develop retail sales promotions and communicate on key initiatives across game presentation, client services and marketing departments.
Manage seasonal, player performance and hot market trends to anticipate consumer buying patterns to adjust product assortment and inventory levels appropriately.
Maintain existing relationships with existing suppliers and identify new vendors and suppliers as needed.
Manage expense budgets to achieve department profit goals.
Coordinate with human resources department to recruitment, interview, and hire a retail team.
Onboard and train new employees. Coach and monitor retail staff to provide first-class retail services to all guests.
Monitor and coordinate the operations of the retail department ensuring proper staffing levels, sales, inventory, visual merchandising, and service for both Florida Panthers games and events.
Maintain a safe and clean retail environment.
Work with building security to minimize shrinkage.
Other duties as assigned
Education and Experience
Bachelor’s degree from an accredited college or university with a major in business, merchandising, or related field.
Minimum 7 years of retail industry experience, (management, buying, planning)
Minimum 3 years of experience in retail management within a sports/entertainment environment, including buying and supervising direct reports, sales associates and back of house positions.
Knowledge and Job Skills
Ability to create an aesthetic for the retail store that is consistent with the brand through product selection and visual merchandising. Visual merchandising experience preferred.
Must be customer focused.
Self-motivated, proactive with a positive attitude.
Strong leadership and teambuilding skills. Ability to effectively supervise the sales staff.
Strong computer skills, including POS systems and Excel. Knowledge of Retail Pro preferred.
Strong project management and organizational skills, attention to detail and the ability to manage multiple projects/ tasks on time and within budget.
Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships with outside vendors and across internal teams.
Polished presentation skills with the ability to communicate to clients and colleagues.
Strong understanding of the sports and entertainment business and ability to work around scheduling needs. Flexibility to work all home games, concerts and irregular hours (late nights, weekends, holidays) as required.