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Current available jobs in Sales & Marketing:


» Manager, Corporate Partnership Sales - Anaheim Ducks Hockey Club (Anaheim, CA)
» Sr. Manager Fan Development & Marketing - Anaheim Ducks Hockey Club (Anaheim, CA)
» Ticket Operations Supervisor - Arizona Coyotes Hockey Club (Glendale, AZ)
» Ticket Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)
» Inside Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)
» Group Sales Account Executive - Arizona Coyotes Hockey Club (Glendale, AZ)
» Manager, Community Relations - Arizona Coyotes Hockey Club (Glendale, AZ)
» Fan Relations Representative - Boston Bruins (Boston, MA)
» Boston Bruins Mascot Performer - Boston Bruins (Boston, MA)
» Sales Associate, Inside Sales - Carolina Hurricanes (Raleigh, NC)
» Part-time Promotions Giveaway Staff - Carolina Hurricanes (Raleigh, NC)
» Part-time Promotions Special Event Staff - Carolina Hurricanes (Raleigh, NC)
» INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)
» Kids Zone Attendant (Seasonal & Part-Time) - Columbus Blue Jackets (Columbus, OH)
» Director of Digital Media - Columbus Blue Jackets (Columbus, OH)
» Inside Sales Account Executive - Detroit Red Wings (Detroit, MI)
» Group Sales Account Executive - Detroit Red Wings (Detroit, MI)
» Ticket Service Executive - Detroit Red Wings (Detroit, MI)
» Ticket Operations Associate (Part Time) - Los Angeles Kings (El Segundo, CA)
» Marketing Associate (Part Time) - Los Angeles Kings (El Segundo, CA)
» Manager, Game, Event Production, and Operations - Los Angeles Kings (El Segundo, CA)
» Video Editor/Motion Graphics Animator - Los Angeles Kings (El Segundo, CA)
» Coordinator, Digital & Social Analysis - National Hockey League (New York, NY)
» Member Services Coordinator - New Jersey Devils (Newark, NJ)
» Sales Associate - New Jersey Devils (Newark, NJ)
» Digital Marketing & Email Coordinator - Olympia Entertainment (Detroit, MI)
» Game-Day Mobile Support Employee - Pegula Sports & Entertainment (Buffalo, NY)
» Partnership Services Manager - Rochester Americans (Rochester, NY)
» Inside Sales - Sharks Sports and Entertainment (San Jose, CA)
» Inside Sales - St. Louis Blues (St. Louis, MO)
» Blues Street Team - St. Louis Blues (St. Louis, MO)
» Director, Premium Service - TD Garden (Boston, MA)
» Street Team Member - The Rinks (Anaheim, CA)


Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnership Sales - Anaheim Ducks Hockey Club (Anaheim, CA)

The Manager- Corporate Partnership Sales is responsible for selling and marketing integrated corporate partnership programs that incorporate all hockey team and arena-controlled marketing and media assets.  These assets would include, but not be limited to, traditional signage, television, radio, print and digital (Internet), corporate hospitality and regional intellectual property rights / promotional rights.  The Sales Manager will manage and oversee the entire sales process from the prospecting phase for new business to the execution of the contractual agreements with the corporate partners.  He or she will also be responsible for assisting the Research Analysts, when necessary, to create marketing partnership proposals and provide input to generate effective consumer insight data.  

Examples of Essential Duties/Responsibilities:  
•    Responsible for selling all Anaheim Ducks and Honda Center-controlled partnership assets
•    Aggressively prospect local and regional companies for new revenue opportunities
•    Secure prospect meetings that result in comprehensive needs analyses to gain further understanding of the prospects’ goal and objectives
•    Work with in-house counsel to administer and fully execute contractual agreements for new business and renewal opportunities
•    Assist the Corporate Partnership Activation team to ensure that all negotiated contractual benefits are executed
•    Responsible for the financial collections for each respective account sold
•    Maintain and report weekly sales / prospecting activity
•    Assist with the creation and development of sales collateral and other technology-related materials
•    Collaborate with Marketing (and, other internal departments) to integrate Anaheim Ducks and Honda Center initiatives into corporate partnership programs
•    Other duties as assigned

Specific Qualifications/Abilities: 


•    Bachelor’s degree or equivalent
•    Minimum of five (5) years of proven corporate partnership sales experience within the sports and/or entertainment business industry
•    Excellent verbal, written and presentation skills
•    Ability to effectively prospect (‘cold call’) companies for qualified sales leads and to call on executive level decision-makers for new business opportunities
•    Ability to effectively interface with various departments and personnel within the organization
•    Possess a “Rolodex” of contacts
•    Working knowledge of Microsoft Office applications and customer relationship programs
•    Flexible schedule with the ability to work nights and weekends frequently to provide assistance (‘coverage’) for Ducks games and various Honda Center events


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Sales & Marketing: Fan Development
Sr. Manager Fan Development & Marketing - Anaheim Ducks Hockey Club (Anaheim, CA)

Sr. Manager--Fan Development & Marketing                        

 

The Senior Manager of Fan Development & Marketing is a full-time, non-exempt position within the Marketing Department.  This position will focus on cultivating brand affinity and growth of youth hockey amongst the youth population as well as untapped market segments. The Sr. Manager will be responsible for creating, delivering, and managing multiple strategic programs with an emphasis on team branding, hockey development, education initiatives, and membership clubs such as the Wild Wingers Kids Club. In addition, serve as the liaison between the team and the league for NHL Fan Development initiatives such as the Industry Growth Fund and NHL/NHLPA Future Goals.

Examples of Essential Duties/Responsibilities:        

  • Oversee the direction and growth of the Ducks S.C.O.R.E. Program, the team’s school and education program.
    • Create various in-school curriculum for physical education, academic subjects, and STEM related topics that meet the current NGSS, Common Core, and legacy education standards.
    • Oversee the First Flight Field Trip, an award-winning in-school field trip to Honda Center, and manage all elements (vision, curriculum, entertainment, ticketing, etc.) to ensure its national recognition as an educational event.
    • Develop and cultivate educational partnerships for the benefit of the local community and the Anaheim Ducks. Raise the awareness of Ducks S.C.O.R.E. and make it viable to the educational community.
    • Collaborate with Director of Community Relations to ensure that these educational initiatives align with the mission of the Anaheim Ducks Foundation.
  • Oversee the team’s hockey development programs relating to the Ducks G.O.A.L. program.
    • Develop partnerships with the local hockey community including hockey rinks throughout Southern California.
    • Ensure the growth of the Anaheim Ducks I3 Roller Hockey League and its learn-to-play program called I3 Training Camp.

·         Manage the expansion of the Anaheim Ducks Throw-Back Classic Adult Hockey Tournament, one of the nation’s largest adult hockey tournaments. Oversee the registration, implementation, and follow through on all tournament aspects.

·         Oversee the content for all Fan Development Marketing digital assets such as websites and social media platforms. Coordinate with Director of Publications and New Media to align these properties with the team’s technology goals.

·         Work with USA Hockey and the National Hockey League to implement league-wide and nationwide Fan Development initiatives such as the NHL and NHLPA Future Goals, Industry Growth Fund, and American Development Model at the team/local level.

·         Work in partnership with The Rinks and Anaheim Ducks High School Hockey League (ADHSHL) to manage various events/aspects such as the ADHSHL All-Star Game, playoffs, and the league’s website.

  • Manage and supervise six full-time and up to 14 part-time employees.
  • Oversee all aspects of the Wild Wingers Kids Club and Die Hards Booster Club.  

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree or equivalent experience
  • Minimum of 5-7 years of experience in sports and entertainment marketing or related field, along with at least two year’s supervisory experience.
  • Thorough knowledge of youth marketing, grass roots marketing and/or local sports marketing (sports league or franchise experience is a plus)
  • Thorough knowledge of the sport of hockey, specifically the National Hockey League
  • Working knowledge of basic PC applications (Microsoft Word, Excel, PowerPoint Outlook, etc.)
  • Excellent written and oral communication skills
  • Candidate must be detail oriented, progressive and hands on.
  • Candidate should have proven ability to operate successfully within budgets, against deadlines and competently deal with crises as they arise.
  • Ability to work a flexible hours including evenings, weekends, and holidays when required.

 

 


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Sales & Marketing: Ticket Operations
Ticket Operations Supervisor - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                           Ticket Operations Supervisor

Department:                     Ticket Sales, Service and Operations

Reporting:                         Director of Ticket Operations

Job Summary

The  Ticket Operations Supervisor will report to Director of Ticket Operations and help manage and supervise the ticket office including staffing, event operations, cash control, financial reporting, ticket inventory management, ticket distribution and third party/vendor relations. Also, responsible for event setup and all aspects of the Archtics ticketing software as it relates to hockey events. This individual will be expected to handle customer service issues relating to seat locations, payments, and general guest experience.

Tasks and Responsibilities:

  • Manage ticket office operations for Club with a focus on driving revenue with all ticket products.

  • Manage and supervise two full-time Ticket Office team members.

  • Primary responsibility of processing and managing the Annual Suite/Club ticketing for Coyotes games and Gila River Arena events.
  • Participate in leading analytics platforms related to ticket sales and service.

  • Help manage operation of Club’s variable and dynamic pricing strategy with Coyotes Analytics team.

  • Responsible for all financial reporting relating to ticketing.

  • Create and manage annual department budget.

  • Establish and review operational policies and procedures for ticket office operations.

  • Balance, deposit and report all daily box office receipts.

  • Facilitate smooth relationship between ticket sales/premium seating sales/corporate sales and ticket operations to ensure ease of sales process.

  • Act as chief liaison for vendors and customer service inquiries.

  • Represent the department at weekly company management meetings and other meetings as necessary.

  • Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:

  • Knowledge, Skill and Ability:

  • Advanced knowledge of computerized ticket sales, preferably the Ticketmaster system.

  • Significant successful compatible Ticket Office operations experience and/or business experience.

  • Possess knowledge and experience using Ticketmaster Live Analytics.

  • Excellent skill in developing and managing department budgets.

  • Strong math aptitude and ability to attend to detail.

  • Proven effective management of multiple related areas.

  • Demonstrated ability and experience developing and coordinating multi-faceted plans and issues.

  • Proficient with Microsoft Office, with emphasis on Excel and Word.

  • Demonstrated sound organizational, coordinating and personal interface skills.

  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.

  • Proven job reliability, diligence, and dedication.

  • Must be flexible with working nights, weekends, and holidays.

Education and Formal Training:

  • Bachelor Degree preferred

  • Advanced course on the TicketMaster ticketing and bar coding system

  • Proficient in Archtics software

Experience:

  • A minimum 3 years computerized box office management experience or any equivalent combination of education and experience

Material and Equipment Used:

  • Office equipment: copier, computer/keyboard, telephone, fax, and ticket printers
  • Ticketmaster ticketing system

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Sales & Marketing: Ticket Sales
Ticket Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                    Ticket Sales Representative

Department:              Ticket Sales

Reporting:                  Director, Business Development

                      

Job Summary:

Under the direction of the Director, Business Development, the Ticket Sales Representative responsibilities include prospecting to sell and service new accounts, create new ideas to increase both Season & Group ticket sales for the Arizona Coyotes, arena events, and other properties. Perform basic office functions as needed. Please Note: The Ticket Sales Representative position has consistently been our main feeder system to our Full Time Season Ticket & Group Sales teams. This position is part time/hourly working up to 29.5 hours per week plus commission.

Key Tasks and Responsibilities:

• Sell ticket products including group tickets, season tickets, partial & mini plan packages, and individual event ticket products for the Arizona Coyotes, Gila River Arena, and other properties.

• Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.

• Proactively create opportunities for new business with existing customers.

• Daily dedication to making a minimum of (85) out of season and (75) in-season quality outbound calls from provided lists of Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.

• Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.

• Handle incoming sales calls from sales prospects for all ticket products.

• Conduct in-arena appointments and tours of Gila River Arena to assist in closing new business and developing new relationships.

• Meet or exceed assigned sales goals for all ticket products.

• Document and maintain all Sales touch-point activities within the CRM system.

• Engage fans on game nights at the Sales Center to build database and to support ticket sales promotional initiatives.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

• Excellent communication skills, both written and oral

• Manage multiple relationships well

• Detail oriented and organized

• Aggressive, competitive and committed

• Highly motivated with a desire to be successful

• Effective time management skills

• Teamwork

Education and Formal Training:

• College degree required.

Experience:

• Prior telemarketing and/or sales experience is preferred but not required.

Material and Equipment Used:

• Daily use of Ticketmaster and Archtics software as well as Excel, Word, and Microsoft CRM

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe what specific tasks you would be performing on an average work day during the hockey season?
2. This is a Ticket Sales position that requires true dedication and enthusiasm to make 85+ quality outbound phone calls each day (note: 80% of the leads are provided). What are your thoughts?
3. Why are you interested in beginning your career path in sports with the Arizona Coyotes?
4. Why should we take a leap of faith and consider you over other quality candidates?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                   Inside Sales Representative

Department:             Ticket Sales, Service and Operations

Reporting:                 VP Ticket Sales & Service & EVP Ticket Sales & Strategy

Job Summary

Under the direction of the VP of Ticket Sales & Service & the EVP of Ticket Sales & Strategy, the Inside Sales Representative is responsible for selling and servicing new accounts, and creating new programs to increase both Season and Group ticket sales. The Inside Sales Representative position will work closely with our full time Business Development & Group Sales teams. This position is part time/hourly and will work from 3pm - 8pm.  

Tasks and Responsibilities:

• Sell Arizona Coyotes and Gila River Arena ticket products including group tickets, season tickets, partial & mini plan packages and individual event ticket products.

• Build relationships to provide repeat business while maximizing cross selling opportunities and excellent customer service.

• Proactively create opportunities for new business with existing customers.

• Daily dedication to making a minimum of (80) out of season and (65) in-season quality outbound calls from provided lists of Coyotes game buyers as well as other related lead sources including area companies to sell season, group and partial plan ticket packages.

• Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.

• Handle incoming sales calls from sales prospects for all ticket products.

• Conduct in-arena tours of Gila River Arena to assist in closing new business and developing new relationships.

• Meet or exceed assigned sales goals for all ticket products.

• Document and maintain all sales touch-point activities within the CRM system.

• Engage fans on game nights at the Ticket Sales Central and or upper level tables to build database and to support ticket sales promotional initiatives.

• Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

• Excellent communication skills, both written and oral. Effective listener.

• Ability to handle multiple projects and relationships.

• Effective time management skills. Detail oriented and organized.

• Natural aggressive approach and positive attitude.

• Passion and a commitment to achieve target sales and impact our business.

• TEAM oriented.

• Self-motivated – Self Starter. Highly motivated with a desire to be successful.

Education and Formal Training:

• College degree preferred.

Experience:

• Six (6) months sports related internship preferred.

Material and Equipment Used:

• Daily use of Ticketmaster, CRM, Archtics software and Excel.


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:               Group Sales Account Executive

Department:         Ticket Sales & Service

Reporting:            Manager, Group Sales

Job Summary:

The Group Sales Account Executive is responsible for selling group, season, partial & special event tickets for the Coyotes, ASU, and Gila River Arena and other projects as assigned.

Tasks and Responsibilities: 

  • Identify new group sales opportunities by prospecting current and past clients, cross selling, true dedication to prospecting and hosting in-arena appointments at Gila River Arena

  • Build and strengthen relationships with existing and new group accounts

  • Continually grow revenue in your assigned group category. Maximize renewals and incremental opportunities

  • Ability to work multiple tasks and create new group theme nights each season.

  • Performing group related responsibilities, including entertaining clients and fulfilling group theme night experiences and/or commitments

  • Involvement in game day activities, promotions for the Coyotes as well as outside functions including luncheons, networking events, business shows, conventions, etc.

  • Make a minimum of 65 quality outbound calls each day. Each qualified outside appointment equals 15 calls

  • Meet a minimum number of weekly out of the office and/or in-arena meetings

  • Meet and exceed all weekly, monthly and yearly sales goals for the Coyotes and related events

  • Cross Sell Gila River Arena shows and events

  • Other duties as assigned by the Manager, Group Sales

Required Knowledge/Skills/Job Qualifications:

  • Excellent communication and organizational skills, with the ability to develop creative ways to increase revenues

  • Ability to handle multiple projects

  • Effective time management skills

  • Natural aggressive approach and positive attitude to maximize incremental sales opportunities

  • Passion and a commitment to achieve Target and impact our business

  • Quality presentation skills

  • TEAM oriented

  • Self-motivated – Self Starter

  • Ability to work nights, weekends and holidays

  • College degree required

Experience:

  • A minimum of (1) year professional sports team group sales experience is preferred   

  • Daily use of Ticketmaster, CRM and Archtics software as well as Excel

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why should we consider hiring YOU over other qualified and deserving candidates?
2. Based on your past experience, can you please share what skill sets you have that will ensure your success in this Ticket Sales revenue generating role?
3. If at the end of this process you are offered a Full Time Group Sales position with us, are you 100% committed to moving at your own expense to Phoenix to work for our TEAM?
4. Please give five adjectives to describe yourself.


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Sales & Marketing: Community Relations
Manager, Community Relations - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                                        Manager, Community Relations

Department:                                   Community Relations

Reporting:                                      Director, Community Relations

                                           

Job Summary

The Manager of Community Relations is responsible for assisting in day-to-day operations in the Community Relations department. This position focuses on overseeing programs that contribute to the overall awareness of the Coyotes and our community involvement. The Manager will assist with the creation of special events in addition to educating fans, non-profits, schools, sponsors, community partners with the specific intent of developing new partnerships for the Coyotes.

Tasks and Responsibilities:

  • Assist with development, scheduling, planning and executing all Coyotes community-related event opportunities throughout Arizona.

  • Responsible for hiring, training, scheduling and supervising in- office interns.

  • Work with Community Relations Coordinator to manage community appearances for Howler as well as Coyotes’ inflatables to increase the exposure of the Coyotes in the community.

  • Develop, implement and manage the Arizona Coyotes Speakers Bureau, develop speaking materials (speeches/videos) and book Coyotes executives and staff for community speaking engagements.

  • Assist with volunteer projects, player appearances, programs and communications (hospital visits, PSA, sponsor events, etc.).

  • Responsible for managing Community Relations department inventory of promotional items.

  • Oversee and facilitate Community Relations donations request processes.

  • Manage the Ticket Assist /Tickets for Kids Programs

  • Provide primary assistance with both Hockey Development and Marketing Activation programs.

  • Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

  • Ability to delegate and manage.

  • Ability to work well under pressure and multi-task.

  • Excellent written and verbal communication skills.

This position requires working some weeknights and weekends as necessary in addition to normal business hours including attending all home games.

 Education and Formal Training:

  • Bachelor’s Degree required.

Experience:

  • Minimum 3-5 years of experience executing events and/or community programs.

  • Prior customer service experience, preferably in sports industry.

  • Working knowledge of the sport of hockey.

Material and Equipment Used:

  • Office equipment; proficient in Microsoft Word and Excel.


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Sales & Marketing: Client Relations/Customer Service
Fan Relations Representative - Boston Bruins (Boston, MA)

Position Summary: 

Assist with Fan Relations functions and outside inquiries relating to The Boston Bruins from Bruins season ticket holders, patrons, and fans. Assist with ongoing communication, planning, organizing, implementing, promoting and retaining Bruins Season Ticket Holders. Solicit referrals and make recommendations for the purpose of generating new sales leads to maximize sales and revenue. Liaison for Bruins Season Ticket Holders at TD Garden. Collaborates with Boston Bruins Box Office on all ticket related issues and assists with upgrades to maximize client experience. Interacts with Bruins clients on-site at all games to maximize customer service and optimize the client experience. Drive revenue by selling season tickets, partial plans, and group ticket packages and Legends memberships.

All other duties as assigned.

Qualifications:

 Bachelors degree or equivalent with 1-3 years experience. Knowledge of Microsoft Word and Excel. Excellent communication, written, and verbal skills, detail oriented, empathetic, strong problem solving skills, ability to work with internal clients on a professional level, strong listening and sales skills and the ability to exhibit patience and calmness under difficult circumstances.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have sales and/or service experience? Yes/No
2. Do you have a Bachelor's degree? Yes/No


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Sales & Marketing: Mascot
Boston Bruins Mascot Performer - Boston Bruins (Boston, MA)

The Boston Bruins are currently recruiting to fill the position of Mascot Performer (Blades). This is a part-time seasonal position, which runs from September 2017 through August 2018. 

Job Summary:

  • Serve as a performer for the Boston Bruins Mascot, while representing the Boston Bruins at a number of designated appearances including but not limited to Bruins home games, hospital visits, school visits, street hockey clinics, watch parties, sponsor events, charitable events and other various events throughout the year
  • Serve as a brand ambassador for the Boston Bruins while properly representing the Boston Bruins organization and Blades in a professional manner at all times
  • Create memorable experiences by greeting fans, energizing the crowd, and more
  • Maintain effective working relationships with community members of all ages and abilities as well as Boston Bruins staff and external contacts 
  • Maintain an animated personality with good interpersonal communication skills and creativity
  • Responsible for transportation and parting to and from games and events, unless otherwise notified
  • Conduct costume maintenance including cleaning, minor repairs and other basic upkeep
  • Performs other duties as assigned

 Qualifications:

  • Minimum of one year experience as a mascot at the college, minor, or professional level for a sports team
  • Must have a strong hockey background and excellent skating ability in hockey stakes
  • Must have excellent communication skills and be courteous, friendly, reliable, punctual and great with children
  • Ability to interact with and entertain a crowd of all ages
  • Ability to dance but in a manner that retains the aforementioned ruggedness
  • Willingness to be trained, coached, and critiqued to perform as Blades
  • Ability to work flexible hours on weekdays, nights, weekends and holidays and must be able to maintain and react to a flexible schedule
  • Must have a valid driver’s license and reliable transportation
  • Due to costume restrictions, applicants must be in the height range of 5’5” to 5’8”.

 Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in Boston or the surrounding area?

2. Do you know how to ice skate with hockey skates?

3. Do you have reliable transportation?

4. Are you between the height range of 5’5” to 5’8”?

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you live in Boston or the surrounding area?
2. 2. Do you know how to ice skate with hockey skates?
3. 3. Do you have reliable transportation?
4. 4. Are you between the height range of 5’4” to 5’8”?


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Sales & Marketing: Ticket Sales
Sales Associate, Inside Sales - Carolina Hurricanes (Raleigh, NC)

The primary focus of this position is to develop you into a sales professional who will sell all ticket related products for the Carolina Hurricanes.  The emphasis will be on Full Season, Partial Plan packages and Groups.   One of the primary objectives of the Inside Sales Department is to develop future sales executives and leaders inside our organization. We are committed to providing members of our team with a strong foundation upon which you can build a career in the sports industry. You will benefit from an on-going training program where you will learn best practices, sales techniques and valuable skills that will help you be successful. 

JANUARY 2018 START DATE

Please note: this is a 9-month sales development program that will provide you the opportunity for promotion to a full time, senior level sales position. 

Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to full and partial season ticket packages and group ticket packages
  • Make 85+ cold calls/day from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking, social selling and effective research
  • Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting, social selling and events
  • Attend outside events with the purpose of selling ticket packages, networking, gathering leads and prospects
  • Effectively follow up with customers and prospective customers in order to build relationships to help drive business and to meet excellent customer service requirements
  • Effectively handle incoming sales calls from prospective clients for all ticket sales products
  • Meet or exceed assigned sales goals for all ticket products
  • Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions
  • Work events and games as assigned to support ticket sales efforts and promotional initiatives
  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps
  • Represent the Hurricanes professionally on game night while interacting with clients and prospects at Hurricanes sales tables or seats visits.

Qualifications

  • Bachelor’s degree preferred
  • Strong organizational skills, time management skills and attention to detail required
  • Strong verbal and written communication skills
  • Past experience or internships with a team, college or in the sales industry is preferred
  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  • Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
  • Ticketing system and CRM experience preferred
  • Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
  • Must have valid driver's license and acceptable driving record 
  • Must pass a criminal background check

The Carolina Hurricanes and PNC Arena are an Equal Opportunity Employer and provide for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you had an internship or other past experience with a professional sports team or college athletics?
3. Do you have previous sales experience? If so, explain.
4. Would you be available to start January 2018?


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Sales & Marketing: Fan Development
Part-time Promotions Giveaway Staff - Carolina Hurricanes (Raleigh, NC)

The Carolina Hurricanes are currently seeking qualified candidates to fill our Promotions Giveaway Staff position within the Promotions & Fan Development department for the 2017-2018 season. 

The Promotions and Fan Development department strives to bring the benefits and excitement of hockey to all ages and skill levels. Through a wide range of promotions and fan development programs the department not only connects with our biggest fans, but those who have never picked up a stick or witnessed professional hockey. While there is a strong and noticeable presence at home hockey games, the Hurricanes promotions and fan development activities also extend into local schools, the business community and social events throughout the Triangle and North Carolina.

Our department is also home to the Hurricanes mascot-- Stormy the Ice Hog; the fan development team, Storm Squad; and the Hurricanes youth and amateur hockey programs, all of which help further our objectives to impact the entire community.

Responsibilities include, but are not limited to:

•          Helping with all pregame promotional giveaways.

•          Provide exceptional customer service to our fans and corporate partners in attendance.

•          Be available to assist with special events like the Caniac Carnival, Summerfest Celebration, and Kids ‘N Community Foundation events.

•          80% availability for games is required.

Qualifications:

•             Must possess a personable demeanor, excellent customer service and problem-solving skills.

•             Experience working in promotions or entertainment events is considered a plus.

•             A desire to learn and work within the sports industry is necessary.

•             Must be at least 18 years of age.

This is a paid position.

Must pass a criminal background check.  PNC Arena and the Carolina Hurricanes are an Equal Opportunity Employer and provide for a drug free workplace. 

If you have any questions please contact Jonathan Boggs at jonathanb@carolinahurricanes.com

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Sales & Marketing: Promotions
Part-time Promotions Special Event Staff - Carolina Hurricanes (Raleigh, NC)

The Carolina Hurricanes are currently seeking qualified candidates for a Special Event Staff position within the Promotions & Fan Development department for the remaining 2017-2018 season.  The main focus of this position will be helping with our South Plaza Parties and 50/50 raffle.   

The Promotions and Fan Development department strives to bring the benefits and excitement of hockey to all ages and skill levels. Through a wide range of promotions and fan development programs the department not only connects with our biggest fans, but those who have never picked up a stick or witnessed professional hockey. While there is a strong and noticeable presence at home hockey games, the Hurricanes promotions and fan development activities also extend into local schools, the business community and social events throughout the Triangle and North Carolina.

Our department is also home to the Hurricanes mascot-- Stormy the Ice Hog; the fan development team, Storm Squad; and the Hurricanes youth and amateur hockey programs, all of which help further our objectives to impact the entire community.

South Plaza Parties are held during select Carolina Hurricanes home games.  Each party includes live music, an inflatable obstacle course, moon bounce, street hockey, the slap shot booth, food and beverage and interactive sponsor booths.  The parties start two hours before faceoff and end 15 minutes before puck drop. 

Responsibilities include, but are not limited to:

  • Managing inflatable rides during the South Plaza Parties
  • Help with setting up and breaking down of South Plaza Parties.
  • Help manage our 50/50 raffle during select home games
  • Provide exceptional customer service to our fans and corporate partners in attendance.
  • Be available to assist with special events like the Caniac Carnival, Summerfest Celebration, Kids ‘N Community Foundation events, and game-day giveaways.  
  • Special Event Staff will gain experience in promotions, event management, public and community relations and will see leadership opportunities.
  • 80% availability for games is required.

Qualifications:

  • Must possess a personable demeanor, excellent customer service and problem-solving skills.
  • Experience working in promotions or entertainment events is considered a plus.
  • A desire to learn and work within the sports industry is necessary.
  • Must be at least 18 years of age.
  • College students encouraged to apply

 This is a paid position.

Must pass a criminal background check.  PNC Arena and the Carolina Hurricanes are an Equal Opportunity Employer and provide for a drug free workplace

If you have any questions please contact Jonathan Boggs at jonathanb@carolinahurricanes.com.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Sales & Marketing: Ticket Sales
INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)

 OVERVIEW:

The Colorado Avalanche are seeking passionate, coachable, and driven individuals to join our team.  This entry-level position is a full-time seasonal position.  Many of the Avalanche leadership team have begun their careers in Inside Sales positions throughout the industry and are looking to instill the values and culture on these highly motivated individuals.    Our culture is composed of a balance of professionalism, hard work, and most importantly, fun. The Inside Sales team is the foundation of our organization.  We look to develop those ambitious individuals that understand the fundamentals of the sales process and absorb the culture of Kroenke Sports and Entertainment.

MINIMUM POSITION RESPONSIBILITIES:

  • Generate revenue through selling new full season tickets, partial ticket packages, and group tickets

  • Exceeds over 80 cold calls per day

  • Meeting or exceeding weekly and monthly sales goals

  • Sets a minimum of four face-to-face appointments with prospective clients at the Pepsi Center

  • Proactively prospecting the new leads through networking, referrals, and research

  • Generating new leads through working sales tables at every game

  • Exhibits excellent customer service to both current and prospective clients

    MINIMUM POSITION QUALIFICATIONS:

  • Team-first attitude

  • Possesses a friendly and professional telephone manner

  • Strong verbal and listening skills

  • Strong desire to start a sales career in the sports industry

  • Demonstrates a positive  and professional attitude at all times

  • Ability to maintain a flexible work schedule (evenings and weekends)

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards

     

     

    PREFERRED POSITION QUALIFICATIONS:

  • 4-year college degree and commitment to be a sports sales industry leader

  • Strong computer skills

  • Advanced phone sales training

  • Team and League knowledge


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Sales & Marketing: Marketing
Kids Zone Attendant (Seasonal & Part-Time) - Columbus Blue Jackets (Columbus, OH)

Job Title: Kids Zone Attendant (Seasonal & Part-Time)

Department: Marketing

Supervisor: Marketing Manager

Summary

The Kids Zone Attendant will staff the "Kids Zone" in the main concourse consisting of a ball hockey rink, photo station and "Big Hockey" interactive. This part-time seasonal position will last throughout the duration of the CBJ Hockey Season. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Monitor the age and amount of kids participating in the ball hockey rink, monitor the “Big Hockey” giant foosball games being played, and encourage fans to take photos at our photo booth station.

Be approachable and a friendly face as families interact with these various stations on game days.

Problem solve issues that may arise throughout a given game day (getting first aid, dealing with unruly fans, getting housekeeping for spills).

Promote all around fan engagement for the Blue Jackets brand on game days.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit and climb or balance.  The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Sales & Marketing: Digital/New Media Sales
Director of Digital Media - Columbus Blue Jackets (Columbus, OH)

Department: Digital Marketing & Media

Supervisor: Vice President of Digital Marketing & Media 

FLSA Status: Exempt

Summary 

The Director of Digital Media will oversee Columbus Blue Jackets digital platforms and social media accounts, content creation and numerous digital marketing initiatives. The ideal candidate will have demonstrated success in and a true passion for establishing and maintaining a consistent social media voice, storytelling, creating a high volume of unique content, instituting best practices in sports digital media and enjoy engaging with fans and digital followers. Creativity and a drive to ensure we are providing followers the most comprehensive and engaging coverage of the Blue Jackets are a must. The Director of Digital Media will work closely with the Director of Business Strategy and Director of Broadcast, all reporting to the Vice President of Digital Marketing and Media. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Conceptualize and implement content and social media strategies that build fan avidity, increase our fan base and grow digital traffic and followers 

Oversee operation and promotion of team website and mobile app, ensuring all content is updated and optimized 

Collaborate with internal departments (communications, video production) and external resources when necessary to facilitate content production 

Acquire and utilize data, working in conjunction business strategy team, to constantly monitor content and social media engagement 

Formulate and execute content distribution plans, orchestrating content across team platforms and pursuing external options to maximize exposure and reach targeted audiences 

Collaborate with corporate partnerships department to monetize content by identifying existing assets, creating new inventory which accomplish partner objectives and overseeing fulfillment of digital inventory 

Assist with placement of paid digital media, manage team owned digital ad inventory and optimize utilization of team digital platforms to generate ticket revenue 

Maintain an understanding of tools, platforms, and technologies, and awareness of emerging digital trends 

Lead marketing strategies and tactics for various digital marketing initiatives and assist with lead generation campaigns 

Supervisor Responsibilities 

Directly supervises employees in the Digital Media team. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Competencies 

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. 

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail. 

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. 

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. 

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. 

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. 

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. 

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. 

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

Bachelor's degree in Marketing, Communications, or Business or related field from four-year college or university required; a minimum of 4 years related experience or equivalent combination of education and experience. Previous management experience preferred. 

Computer Skills 

To perform this job successfully, an individual should have knowledge of Microsoft Office software, Adobe Analytics, Google Analytics, social media platforms and content management systems.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Sales & Marketing: Ticket Sales
Inside Sales Account Executive - Detroit Red Wings (Detroit, MI)

The Inside Sales Account Executive is responsible for driving sales of ticket packages for Detroit Red Wings, Detroit Tigers, and “College Hockey LCA” through cold calling to generate new business.   This position is also responsible for developing new customer relationships and strengthening relationships with existing customers.  

 

Key Responsibilities:

  • Meet or exceed both individual and team sales goals
  • Actively research and prospect new sales leads to sell all Detroit Red Wings, Detroit Tigers and “College Hockey” season tickets, partial plan ticket packages, groups and premium seating
  • Meet or exceed a minimum of 75 outgoing cold calls per day in an effort to generate new business
  • Handle all incoming calls from sales prospects
  • Process ticket orders in a timely and efficient manner
  • Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals.
  • Network and implement sales promotion programs during Detroit Red Wings, Detroit Tiger and College Hockey events, as well as various outside events and activities
  • Maintain and submit accurate daily, weekly and month reports on sales activity
  • Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history
  • Contribute positively to the sales team atmosphere by developing mutually beneficial working relations with all sales team members

         

Supplemental Job Functions:

  • Sell other special projects when necessary
  • All other reasonable duties as assigned by supervisor

 Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree in Marketing, Communications, Business or related degree. 
  • Minimum of one (1) year experience in a sales representative or call center position, preferably in a sports environment.
  • Possess the highest integrity and ethical standards
  • Assertive, competitive, passionate, goal orientated and a strong work ethic
  • Have a friendly, professional and confident telephone manner
  • Excellent time management and organizational skills - must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales
  • Effective oral and written communication skills
  • Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
  • Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.

 

Preferred Knowledge, skills and abilities:

  • Knowledge and previous use of both classic Ticketmaster and Archtics preferred, but not necessary.
  • Knowledge of sports and entertainment industry

Working Conditions:

  • Working in an arena environment with varying temperatures.
  • Lifting equipment that weighs up to 25 pounds.
  • Frequent visual/auditory attention
  • Irregular and extended hours including nights, weekends, and holidays
  • Exposure to high noise level

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Detroit Red Wings (Detroit, MI)

Job Summary: 

The Group Sales Account Executive is responsible for driving sales of group tickets for the Detroit Red Wings and special venue events by focusing on and developing assigned categories through relationship building and first-class customer service.

 

Key Responsibilities:

  • Meet or exceed specified group sales goals

  • Actively research and prospect new sales leads to sell all group ticket packages within all Olympia Entertainment entities which include, Detroit Red Wings, College Hockey (Great Lakes Invitational, Duel in the D), College Basketball (Horizon League Tournament, MSU/U-M/OU/UDM Doubleheader), Little Caesars Arena Tours and more.

  • Establish, promote, and maintain relationships with group clients

  • Meet or exceed a minimum of 50-60 outgoing cold calls per day in an effort to generate new business

  • Set a minimum of 10 face-to-face appointments per week in an effort to generate new business

  • Create opportunities for new business with existing customers, such as tours, theme nights, pre- and post-event receptions

  • Handle all incoming calls from sales prospects

  • Process ticket orders in a timely and efficient manner

  • Provide first-class customer service to generate new clients and sales revenue, as well as repeat business and referrals

  • Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history

  • Perform assigned game day responsibilities such as attending games to develop an understanding of events, meet new and key clients to ensure they have a positive experience, as well as participate in any promotions or appointments as requested

  • Maintain and submit accurate daily, weekly and month reports on sales activity

  • Process ticket orders in a timely and efficient manner

         

Supplemental Job Functions:

  • Perform other duties and responsibilities as assigned

     

    Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree in business, marketing, communications or related field

  • Minimum two years sales experience preferably in a group sales role

  • Knowledge of sports and entertainment industry

  • Possess the highest integrity and ethical standards

  • Effective verbal and written communication skills

  • Demonstrated ability to formulate solutions and resolve issues in a timely manner

  • Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment

  • Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint

  • Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records

  • Excellent phone étiquette and Professional demeanor

  • Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

 

Preferred Knowledge, skills and abilities:

  • Knowledge and previous use of classic Ticketmaster, CRM Database and Archtics preferred, but not necessary.

 

Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays

  • Exposure to high noise level

  • Frequent visual/auditory attention

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe one successful group theme night you coordinated.


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Sales & Marketing: Ticket Sales
Ticket Service Executive - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The ticket service executive is responsible for driving renewal sales of Detroit Red Wings season tickets, up-selling and cross selling all products including groups and individual suites through developing strong relationship and providing first-class service to clients.

Key Responsibilities:

 

  1. Meet or exceed both individual and team sales goals.

  1. Maintain updated information regarding clients in the CRM tool.

 

  1. Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them.

  2. Renewal of current season ticket holders accounts from season to season (full, half and mini plans).

  3. Collect referrals from season ticket holders.

  4. Up-sell and cross-sell all products including groups and individual suites.

     

  5. Make a daily minimum of 40 outgoing phone calls to account base.

  6. Work to complete assigned ticket touch points.

     

  7. Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and arena details that are relevant to accounts.

     

  8. Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.

     

  9. Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.

  10. Provide knowledgeable and enthusiastic service to clients.

  11. Event/Game day operations (staffing guest services desk on game nights, answering phones on game nights, box office duties, etc.).

     

  12. Work additional game duties as assigned by Director of Ticket Service and Corporate Partnership Marketing.

Supplemental Job Functions:

 

  1. Perform other duties as assigned.

     

    Minimum Knowledge, Skills and Abilities:

     

  1. Bachelor’s degree in sports management, marketing, or communications.

 

  1. Minimum 1 year of customer service, preferably in ticket retention and service.

  1. Previous use and knowledge of classic Ticketmaster and Archtics is preferred.

    Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

  1. Possess the highest integrity and ethical standards.

  1. Team player with the ability to handle multiple assignments in a fast paced environment.

  2. Excellent verbal communication skills with a friendly and professional telephone manner.

  3. Strong time management and organizational skills.

  4. Demonstrated ability to work independently and to self-motivate.

  5. Demonstrated flexibility and creative problem solving skills.

     

  6. Must be self-directed and goal oriented.

  1. Ability to provide exceptional customer service.

 

  1. A true passion and desire to work in the sports industry.

 

  1. Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.

 

  1. Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

 

Preferred Knowledge, Skills and Abilities:

 

  1. Experience working in the sports and entertainment industry.

  1. Archtics knowledge a plus.

 

Working Conditions:

 

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to high noise level.

  3. Frequent visual/auditory attention.

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have experience in Sports and Entertainment Ticket Sales? If so, to what extent?
2. 2. What experience do you have using Ticketmaster or Archtics? What CRM tool have you used in the past?


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Sales & Marketing: Ticket Operations
Ticket Operations Associate (Part Time) - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Associate of Ticket Operations will provide clerical, administrative, and operational support for the Ticket Operations department under the general direction of Ticket Operations management.  He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

  • Process tasks and orders using AXS ticketing software
  • Assist in preparing general financial and ticketing reports
  • Assist in coordinating and executing all ticket mailings and will call
  • Organize and maintain department files and archives
  • Assist in ordering and maintaining department office supplies
  • Assist with game day operations for home games and special events
  • Provide excellent customer service to all internal and external clients

SUPPORTIVE FUNCTIONS:

  • Assist analytics department as needed
  • Assist with general office duties as needed
  • Provide back-up administrative support for other departments as needed
  • Special projects as assigned by management
  • Implement and support all policies and procedures for the department
  • Work with account executives to assure adherence to proper ticketing guidelines
  • Support and participate in organizational volunteer efforts (i.e. Kings and/or AEG charitable functions & events)

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly organized, resourceful, detailed-oriented, quick learner
  • Ability to prioritize workload and solve problems efficiently and quickly
  • Exceptional guest and client service capabilities
  • Ability to multi-task in a fast paced environment
  • Assertive, resourceful, self-motivated, self-starter with the ability to work with minimal supervision
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to professionally communicate and interact with all levels of management
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to access and input information using a moderately complex computer system
  • Available to work various hours including evenings/nights, weekends and holidays

QUALIFICATION STANDARDS

Education:

  • College degree preferred

Experience: 

  • A minimum of one (1) year experience in ticket operations, ticket sales, or customer service preferred
  • Knowledge of basic Excel functions
  • Background in Sports/Entertainment/Hospitality industry preferred
  • Interest in hockey and/or other team sports a plus

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.


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Sales & Marketing: Marketing
Marketing Associate (Part Time) - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Marketing Associate position will consist of various duties, including but not limited to; game day responsibilities, in office marketing projects and various grassroots initiatives. The team is seeking a passionate, hard-working and dedicated individual with the self-motivation and desire to learn all facets involved in promoting a professional sports team.

ESSENTIAL FUNCTIONS:

The individual must possess the following knowledge, skills and abilities and be able to demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Support the marketing department with game day initiatives at the STAPLES Center; including distributing promotional items and giveaways, digital media as well as other marketing efforts and logistics
  • Assist the marketing department with various office tasks, such as ordering materials and maintaining documents
  • Responsible for promoting the Los Angeles Kings at various community events and initiatives

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly motivated with a positive attitude
  • Exemplary self-discipline, professionalism, pride and work ethic
  • Outstanding listening, written and verbal communication skills
  • Committed to personal integrity
  • Detail oriented with ability to multi-task effectively and with a sense of urgency
  • Excellent organizational and time management skills
  • Creativity and ability to see ideas through successful execution
  • Enthusiasm for and or experience in professional sports  
  • Flexible hours required: working evenings/nights 
  • Interest in hockey and/or other team sports a plus

QUALIFICATION STANDARDS:

EDUCATION

  • College degree preferred

EXPERIENCE

  • A minimum of 1 year experience in marketing, communications or related field
  • Background in Sports/Entertainment/Hospitality industry preferred

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Sales & Marketing: Game Operations/Presentation
Manager, Game, Event Production, and Operations - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

Manager, Game, Event Production, and Operations for the Los Angeles Kings is a highly-organized, and creative professional with a passion for sports/entertainment management and production, as well as live event planning and execution.  The individual will associate produce all LA Kings home games and events as directed, including: pre-production, live production, field producing live & pre-taped segments, operations, etc.  This individual is also responsible for managing and helping coordinate all in-arena, on-ice, and event activities/promotions/operations.  This individual will manage and oversee department part-time Stage Manager staff and additional part-time game/event staff as directed. The individual will work to enhance the experiences of guests attending LA Kings games and events, build relationships with internal clients, vendors, building/event personnel, etc.  This person must be a strong multi-tasker, a consummate team-player, and possess the ability to make well-informed decisions in high-pressure and fast-paced environments.  This person reports directly to the Senior Director, Game & Event Presentation, Production, Operations & Entertainment – LA Kings & AEG Sports.

ESSENTIAL FUNCTIONS:

  • Associate Producer for all LA Kings home games and events as directed.  Work directly with Lead Producer/Sr, Director on a variety of production & operations-oriented tasks, including: field producing, pre-production, facilitating rehearsals, and helping coordinate live promotions and activities, including special presentations, ceremonies, etc.
  • Serve as project assistant on many LA Kings Game Presentation and Events elements including projects in cooperation with other departments such as: Communications, Corporate Partnerships, Marketing, Ticketing, Community Relations, Public Relations and Hockey Development
  • Develops and communicates work schedules for part-time live game & event production staff including: Stage Managers, in-game host(s), DJ, public address announcer, etc.
  • Oversee and develop the LA Kings National Anthem database.  Work with Lead Producer/Sr. Director to select & book talent.  Coordinate all day-to-day aspects of the program, including: scheduling, confirmations, reception and sound-checks on game/event days, and assisting with/handling any additional talent hospitality-related needs.
  • Works closely with AEG/LA Kings Global Partnership activation team to secure game/event activation needs, including: prizing, props, specialized waivers or claim forms, etc. 
  • Secondary liaison between STAPLES Center building & operations managers and LA Kings Game Presentation for game days & events. 
  • Assist with the production and operations of other key organizational events (such as: Meet the Players, Watch Parties, etc.)
  • Manage and coordinate all aspects of our game & event Stage Managers, Hosts, DJ/PA, etc. as directed.  This includes working with the Lead Producer/Sr. Director on: hiring, training, scheduling, appraising performance, game/event assignments, uniforms/wardrobe, props/materials, and coordinating with additional Game & Event Administrative Management staff on personnel matters, including payroll.
  • Work with Sr. Manager, Game & Event Entertainment & Operations to maintain, upkeep and track all department-related inventory, props, materials, vehicles, and storage areas.
  • Coordinate with department editors to maintain our digital game feed database & route fulfilment of (or personally fulfill) digital footage dub and copy requests from within (and outside) our department.
  • Drafting/creating game/event fact sheets, timing sheets, rundowns, scripts, and other production-related documents as requested by the Lead Producer/Sr. Director.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Basic operational knowledge and understanding of production principles pertaining to: video/graphic production, lighting, audio/sound production, implementation of special effects, drafting production-related admin documents, etc.
  • Basic/working knowledge of Photoshop and/or video editing software
  • Strong knowledge of Microsoft Office Suite (or Mac equivalent), with particular emphasis on: Word, Excel, PowerPoint/Keynote, and Outlook
  • Detail oriented with strong verbal and written communication and follow-up skills
  • Ability to successfully manage several projects at once, prioritize assignments, manage expectations of internal and external sources and be extremely organized

QUALIFICATION STANDARDS:

  • Managerial experience, including direct supervision of part-time and/or full-time staff, hiring, training, assigning projects/duties, appraising performance, rewarding and/or disciplining employees, addressing issues and complaints, and solving problems
  • Professional demeanor demonstrating responsibility, initiative and dependability, all with a positive attitude; strong team player 
  • Proactive and able to work well under pressure; flexible & adapts to various environments & situations.
  • High ethical standards, integrity and strong sense of confidentiality; excellent interpersonal and leadership skills
  • Passion for live event planning and production with a goal of maximizing guest experience

Education:

  • Bachelor of Arts/Sciences Degree (4-year)         
  • Area of Study: Marketing, Media, Film/Television, Communications, PR or a related field.

Experience:

  • A minimum of 3-5 years of related experience

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Game Operations/Presentation
Video Editor/Motion Graphics Animator - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Los Angeles Kings Hockey Club is seeking an entry-level to moderately experienced Video Editor & Motion Graphic Animator.  This position will be responsible for creating content primarily for the Game & Event Presentation department, including: videos, digital content and motion graphics for distribution in-arena, as well as web, TV, and other platforms as directed.  The candidate must have the ability to manage and prioritize several projects concurrently…both independently, as well as collaboratively in a team environment.

ESSENTIAL FUNCTIONS:

  • Edit video features, promotional spots, and other video content as directed.  Primary focus on LA Kings projects (including sponsor content), but will also work on Ontario Reign, Eisbaren Berlin, and potential AEG projects as directed.
  • Design and animate dynamic 2D and 3D still & motion graphics used in all aspects of game entertainment for LA Kings home games at STAPLES Center plus additional content as needed for the LA Kings digital production department.
  • Media management of digital assets including: viewing, sorting, organizing and prepping footage for video projects, including projects for other editors.  Archive/store video on our media servers, pull and distribute game highlights and ENG footage as requested.
  • Delivery and distribution of video content for multiple platforms and formats 
  • Work with LA Kings Game Presentation & Events management to develop and distribute content as requested live during LA Kings home games.  
  • Assist with LA Kings Game Presentation and Events elements including:  planning and execution of pre, post, and in-game ceremonies and promotions at home games, as well as projects in cooperation with other departments as directed, such as: Communications, Corporate Partnerships, Marketing, Ticketing, Community Relations, Public Relations and Hockey Development.
  • Shoot digital video using a range of recording devices, including pro-level digital video cameras, Go Pro, iPhone, etc.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Experience with and a strong working knowledge of a Mac-based production workflow
  • Experience with and a strong working knowledge of Adobe Premiere Pro (Creative Cloud) and Final Cut Pro
  • Experience with and a strong working knowledge of After Effects, Photoshop and Illustrator
  • Experience with and a strong working knowledge of a 3D suite (Cinema 4D, or Autodesk Flame, Smoke or Maya)
  • Must be a team player, highly motivated with a strong attention to detail and organization 
  • Ability to work in a fast paced, deadline-driven team environment

QUALIFICATION STANDARDS:

  • Previous experience in sports production is a plus
  • Ability to work in a multi-board, immersive mindset for in-arena content.  Experience syncing and bridging media across multiple screens is a plus.
  • Videography/digital video shooting experience a plus.
  • Candidates must have a demo reel with breakdown and an explanation of their project involvement.  Demo reel must demonstrate both editing and animating experience.  Please send a link to view your demo reel.  DVD’s and hard copies will not be accepted.

Education:

  • Bachelor of Arts/Sciences Degree (4-year)
  • Area of Study:   Film/Television, Media, or related field

Experience:

  • 2-4 years related experience

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Database Marketing/Analytics
Coordinator, Digital & Social Analysis - National Hockey League (New York, NY)

SUMMARY

This position will support the digital marketing team across social media, email, and other digital platforms to analyze campaign performance for internal business units and League partners.

ESSENTIAL DUTIES / RESPONSIBILITIES

This position will:

  • Oversee creation of digital campaign recaps following tent-pole NHL events or programs, including analysis of organic social media posts, paid social media, search and other digital efforts, in conjunction with email campaigns and database growth efforts to measure impact of digital efforts and evaluate ROI.
  • Work with Manager of Digital Media to analyze all paid digital campaigns across social platforms to report on impressions, placements, and ROI.
  • Work closely with Analytics group as they report weekly on macro-trends and growth.
  • Identify micro-reporting needs on a daily basis. Report on trending content, keep social team informed of insights and identify opportunities to improve the performance of content
  • Liaise with social media coordinator to identify campaigns that need to be closely monitored and reported on throughout lifecycle for optimization and amplification opportunities.
  • Support internal and external business units for analysis of partner programs.
  • Monitor Club social activities for idea-sharing of top-performing campaigns.
  • Perform competitor analysis to stay apprised of industry efforts.
  • Stay current on industry trends and provide relevant insights to organization.

QUALIFICATIONS

The ideal applicant will have a college degree and at least 3 to 5 years of relevant work experience.  They should be highly motivated with the ability to work independently with discretion.  They should have excellent time management skills with the ability to work effectively across departments and teams, in a time-sensitive, multi-tasking role.  Must have strong analytical skills, written and verbal communication (including editing) skills, and excellent proof-reading and grammatical skills. 

The qualified applicant will have the ability to quickly learn new technologies and have experience with social media listening and monitoring tools.  Experience evaluating ROI on a variety of media and revenue goals as well as a high proficiency in Excel a must.  Experience with Tableau a plus.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees
2. Do you have the legal right to work in the United States?
3. What are your salary expectations for the position?
4. • Do you have at least 3 to 5 years of experience working with digital media? If so, where did you gain this experience?
5. • Do you have prior experience creating digital campaign recaps for events? If so, where did you gain this experience?
6. • On a scale of 1 to 10, (1 being the least) how would you rate your familiarity of Tableau?
7. • On a scale of 1 to 10, (1 being the least) how would you rate your proficiency of Excel?


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Sales & Marketing: Ticket Sales
Member Services Coordinator - New Jersey Devils (Newark, NJ)

Position Summary:

The Member Services Coordinator ensures the execution of member communication, benefits and platforms including the Devils Member Rewards Program. Candidates must be detail orientated and passionate to help drive our revenue and renewal rate goals within the Member Services department.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Coordinate all communication reaching full season members including mailings, emails, offers, signage, benefits education and brochures.

  • Plan, coordinate and execute full season members’ events and the Devils Member Rewards Program.

  • Coordinate declined and delinquent account payment campaigns by mailing necessary communications.

  • Serve as a clearinghouse for all incoming communications and inquiries within a timely manner, including service mailbox and service line.

  • Execute all full season mailings from the printing, filling and sending on behalf of the Member Services department.

  • Develop reporting system based on no shows, touch program and event attendance through Salesforce and Artic to identify “at risk” accounts for the Full Season Member renewal campaign.

  • Support and assist members of the Member Services department.

Educational Background Required:

  • Bachelor’s Degree

  • One year of experience in a client-facing role preferred

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high-energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

Certification Not Required

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Ticket Sales
Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Internet Marketing
Digital Marketing & Email Coordinator - Olympia Entertainment (Detroit, MI)

Job Summary:

The Digital Marketing & Email Coordinator is responsible for the coordination and execution of the entertainment joint venture’s digital marketing campaigns (display, search, social, etc.), email marketing campaigns (marketing and transactional), and management and growth strategy of email databases.

 

Digital Marketing Responsibilities:

  • Coordinate and traffic internal and external digital marketing assets

  • Manage internal paid digital marketing campaigns, including Google DoubleClick, Google AdWords, Facebook, Instagram, and Twitter

  • Support the monitoring and optimization of the delivery of digital marketing campaigns

  • Lead QA process; be held accountable for the accuracy, timeliness, and consistency of all executed campaigns

  • Ensure deliverables and email deployments stay on schedule

  • Monitor incoming comments from paid social campaigns and follow-up as necessary

 

Email Responsibilities:

  • Develop, build, test, and optimize highly-segmented email campaigns

  • Drive marketing emails to utilize best practices, optimizing for conversion and engagement

  • Manage email signup acquisition and generation strategy

  • Own the end-to-end development of email marketing campaigns that deliver against business goals

  • Maintain the email marketing calendar and manage email production for each of our organization’s teams and arena

  • Lead QA process; be held accountable for the accuracy, timeliness, and consistency of all executed campaigns

  • Ensure deliverables and email deployments stay on schedule

  • Monitor incoming responses from email communications and follow-up as necessary

 

Strategy Responsibilities:

  • Routinely meets with Analytics, Communications, Marketing and Sales Teams to review performance of email campaigns and use findings to formulate best practices as it relates to audience segments, email templates, deployment optimization and ensure a holistic approach to all marketing messaging and ad campaigns

  • Leverage data to guide sales, marketing, and strategy decisions to achieve business objectives

  • Coordinate creative assets with design team from all areas of the organization to ensure all content is on brand, consistent in style, quality and voice while advising on best practices

 

Supplemental Job Functions:

  • Performs other duties as assigned

 

Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree in related field
  • Minimum two (2) years related experience in advertising, marketing or business

Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

  • Working knowledge of HTML/CSS, preferably with experience specific to emails

  • Solid understanding of the fundamentals of digital advertising including ad sales, ad operations, ad serving technology, and optimization
  • Strong organizational skills; ability to handle multiple concurrent projects and work independently

  • Strong written and verbal communication skills, including the ability to communicate clearly and confidently with internal stakeholders

  • Possess the highest integrity and ethical standards
  • Passion for digital marketing, email, and analytics
  • Flexible and reliable team player, both within own department and within company as a whole
  • Ability to identify problems, their sources, and their potential solutions
  • Strong command of reasoned, measured decision-making based upon analysis and insights
  • Highly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives
  • Proficient in Microsoft Office products, especially PowerPoint and Excel

 

Preferred Knowledge, skills and abilities:

  • Experience working in the sports and entertainment industry

  • Consumer web/mobile, digital marketing, and/or social media analytics experience

  • Knowledge of email best practices and CAN-SPAM compliance

  • Experience-based knowledge of Adobe programs such as Illustrator, Photoshop and Dreamweaver

  • Familiarity with responsive email design

     

    Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays

  • Exposure to high noise level

  • Frequent visual attention

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Give an example of when you failed at something. How did you react?
2. 2. It is Monday morning and you have five tasks to complete by Friday. What do you do?
3. 3. You have presented a great idea to management, but they are not buying in. What is your next step?
4. 4. You are asked to run a paid Facebook campaign to promote ticket sales for an upcoming show and have the following information about people: Address, Birthday, Household Income, Past Ticket Buyer. How would you prioritize these characteristics for the campaign?
5. 5. Please list any technical proficiencies (HTML, Microsoft products, Adobe products, etc.)


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Sales & Marketing: Consumer Promotions
Game-Day Mobile Support Employee - Pegula Sports & Entertainment (Buffalo, NY)

Position Summary

The Marketing/Business Solutions departments of Pegula Sports and Entertainment have openings for Game-Day Mobile Tech Squad Staff. Under the general direction of the Marketing/Business Solutions department, the Mobile Tech Squad Staff will be responsible for providing support to fans across Buffalo Bills, Buffalo Sabres, Buffalo Bandits, and other Pegula Sports and Entertainment events. Game-Day responsibilities include, but are not limited to, assisting fans with implementation of mobile app features and programs, and support for all fan inquiries in regards to mobile phone applications. If you are tech savvy, positive, and provide quality customer service, don’t miss this opportunity to be a part of our team.

Primary Responsibilities

• Promotes Team Mobile App features

• Assists fans with any questions or concerns regarding Wifi, Team Mobile Apps, or other tech related questions

• Monitors and responds quickly and effectively to all tech support requests

• Ensures that fans are effectively using all tech related tools to enhance the game-day experience

Qualifications

• Ability to work independently and as part of a team

• Comfortable talking with and engaging fans

• Ability to provide quality customer service

Requirements

• Background in customer service preferred, ideally in a tech setting

• Ability to work independently and as part of a team

• Arrives on time and presents themselves in a professional manner

• Highly self-motivated and directed; detail-oriented with strong communication skills

• Part-time role with primarily non-traditional hours, including evenings, weekends, and holidays as needed


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Corporate Sponsor
Partnership Services Manager - Rochester Americans (Rochester, NY)

This position will oversee the fulfillment of all contractual elements for an assigned list of Rochester Americans corporate partners, suite holders and season ticket holders, all while delivering a high-level of customer service. In addition, this position will be responsible for assisting with revenue generation by developing sponsorship, suite, corporate ticket packages and negotiating/selling the specific benefits to be included in partnership packages (i.e. sponsorships, suites and corporate ticket packages).

Job Function (duties and responsibilities):

  • Fulfill the following sponsorship elements for Rochester Americans corporate partnerships: gameday activation, community programs, hospitality, internet/social media/contests, merchandise/premiums, print, signage, TV/radio and other elements as necessary
  • Develop, enhance and renew corporate relationships by providing opportunities to add value and exceed expectations, as well as keeping up-to-date with the goals and objectives of each corporate partner

  • Work with other departments (community relations, marketing, operations, etc.) within the organization to ensure the implementation of all sponsor inventory
  • Manage execution of all business development inventory on gamedays and at non-gameday events

  • Aid in prospecting and researching for new leads, opportunities and partnerships, as well as develop sponsorship, suite and ticket partnership packages
  • Manage Coordinator of Partnership Services and business development part-time staff (i.e. Service Team), oversee all promotions and logistics during all gamedays and events
  • Manage all relevant sponsorship inventory through Microsoft Dynamics CRM
  • Assist with sponsorship presentations and meetings (prepare action plans, renewal proposals, end-of-year recaps, meeting agendas, etc.)

  • Prepare and manage purchase orders/billing for the Business Development Department
  • Aid in department sales and development efforts as assigned

  • Personally responsible for selling and maintaining business accounts and relationships for the organization as assigned

  • Additional responsibilities as assigned

Qualifications

  • Minimum of 5 years work experience in sports-related marketing, events, and/or media is required
  • BA/BS in marketing or related field
  • Strong writing and presentation skills
  • Must possess excellent interpersonal, communication, problem-solving and management skills
  • Experience leading projects from start to finish
  • Ability to multi-task in a high-pressure environment
  • Solid leadership skills and a proven track record of success
  • Work schedule must be flexible and be able to work weekends and holidays
  • Proficient in Microsoft Office.  Knowledge of Microsoft Dynamics CRM and Adobe Photoshop is a plus

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Ticket Sales
Inside Sales - Sharks Sports and Entertainment (San Jose, CA)

POSITION OVERVIEW
Sharks Sports & Entertainment is seeking a positive and passionate individual that is committed to becoming an industry sales leader. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients


Corporate Values:

Corporate Values All Employees
SERVICE
We focus on the needs of customers, co-workers and community • We contribute to the well-being of the greater community through involvement
• We look for opportunities to deliver Plus One service contribute to the well-being of greater community through
• We exhibit humility and compassion for the needs, interests and thoughts of others.
• We deliver a wide range of events that appeal to our community in a safe and friendly environment.
• We consistently deliver experiences and solutions that exceed expectations.
PRIDE
We have a strong sense of passion for what we do, our workplace and our brand. • We know our business
• We are great at what we do
• We wear, display and respect the logo
• We overcome challenges and are resilient
• We continuously improve and maintain our facilities and services
• We create positive experiences for others
• We enjoy what we do
INTEGRITY
We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking. • We are always direct, open and honest
• We are transparent and effective in our communications
• We are accountable for our actions and decisions
• We earn the trust of each other
• We do what we say and say what we mean
• We give credit where credit is due
Respect
We treat others the way that we want to be treated. • We recognize that all our roles are important to the success of the organization
• We show up on time
• We consider how our actions affect others
• We honor work life balance
• We act through differences directly with people involved
• We are humble in victory, gracious in defeat
• We appreciate the diversity each person brings
I Am Dedicated
We are committed to making our organization the best in sports and entertainment • We do what it takes to get the job done
• We go above and beyond our regular job duties
• We maintain a positive attitude
• We rise to the challenge
• We strive to achieve and exceed our goals
• We are fearless in the pursuit of excellence
• We operate with a sense of urgency and accountability to deliver results
• We are proactive and innovative
Teamwork
We are cooperative and selflessly work toward achieving common goals • We share tools, information, skills and ideas with others to create success
• We actively listen
• We motivate others through example, positive energy and positive reinforcement
• We participate in activities that build camaraderie
• We have each other’s back
 

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Sales & Marketing: Ticket Sales
Inside Sales - St. Louis Blues (St. Louis, MO)

Position Overview:
The Inside Sales Representative responsibilities include selling and servicing new accounts, creating new ideas to increase ticket sales and performing basic office functions as needed. This is an entry level position which lasts for six months and is ideal for someone looking to start their career in sports.  A full-time sales position may be available upon a successful completion of the six-month program.  You must be available to start by September 18, 2017.

Tasks and Responsibilities:

  • Sell St. Louis Blues ticket packages including season tickets, partial/mini plan packages, group tickets and suites
  • Generate new business with existing customers
  • Make out-bound calls from provided lists to area companies to sell season, group and partial plan ticket packages, daily outbound call expectation is 100 calls per day.
  • Conduct in-arena appointments and tours of Scottrade Center to assist in generating new business and developing new relationships
  • Meet or exceed assigned sales goals for all ticket products and/or promotions
  • Maintain complete and accurate records of all ticket products sold to customers
  • Work games to support ticket sales and other promotional initiatives
  • Participate and contribute to weekly sales team meetings and training sessions
  • Maintain call logs on a daily, weekly and monthly basis
  • Upgrade and upsell clients into different packages
  • Other duties as assigned by Ticket Sales and Service Manager

Required Knowledge/Skills/Job Qualifications:

  • College degree (or requisite experience) required
  • Prior sales experience is preferred, but not required
  • Strong passion or desire to work in the sports industry
  • Excellent communication skills, both written and oral
  • Manage multiple relationships well
  • Ability to work days/nights/weekends/holidays
  • Detail oriented and organized
  • Assertive, competitive and committed
  • Effective time management skills
  • Customer Service oriented
  • Computer savvy

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?
2. Do you have at any prior sales and/or customer service experience? If so, please describe.
3. Do you understand that this is a seasonal position (six month contract)?
4. Are you available to start on September 18, 2017?


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Sales & Marketing: Marketing
Blues Street Team - St. Louis Blues (St. Louis, MO)

Job Summary

The Blues Street Team is a part-time staff position that will be responsible for executing street hockey clinics for the Street Blues initiative.  As a member of the Blues Street Team, you will be traveling throughout the greater St. Louis Area growing the sport of hockey by teaching children the fundamentals of the game at street hockey clinics in schools and youth centers.

Responsibilities/Tasks

· Set-up and execute Street Blues clinics based on provided curriculum within the greater St. Louis Area and surrounding communities. These clinics will be held at Schools, YMCA’s, Boys and Girls Clubs, Summer Camps and other youth based facilities.  There will be a curriculum manual provided that includes drills and games for the Street Team members to teach the children.

· Create a positive and encouraging atmosphere while teaching children the game of hockey at an introductory level.

· Promote the St. Louis Blues in a professional and respectful manner while leading these clinics.

· Other Responsibilities as assigned.

Requirements

· Qualified candidates must have knowledge of the game of hockey.

· Must be able to teach, encourage, and manage children ranging from elementary school to middle school.

· Candidates must be high-energy, positive, team players.

· Must pass a background check, pass a drug test, and have valid identification.

· All members of the Street Team are required to lift (25) pounds and perform some manual labor.

· Must have weekday, daytime availability.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have with the sport of hockey?
2. What experience do you have with mentoring?
3. What is your availability?


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Sales & Marketing: Client Relations/Customer Service
Director, Premium Service - TD Garden (Boston, MA)

Job Summary:

The primary objective of the position is to maintain and grow the Premium Club Client lifetime value through improved satisfaction, retention, and ancillary spends, including development and implementation of the annual renewal strategy.

This role is responsible for conceptualizing and managing a diverse range of client retention strategies, experiences, and initiatives. This includes idea generation, preparing and presenting proposals, overseeing the creative, production management and championing successful execution.

This role is responsible for the service and retention of the most complex and profitable TD Garden relationships, including retaining, cultivating and stewarding corporations that are in long term hospitality contracts/investments. The role will oversee, and retain, a revenue portfolio of roughly $10-15 million annually. Responsible for delivering face to face proactive account management by serving as primary liaison between clients and The Premium Club/TD Garden for a subset of accounts.

Responsibilities:

  • Develop and maintain Premium Club amenity portfolio. This includes working with outside venues to establish amenity opportunities; create event opportunities to add value to client experience.  Ensure all amenities and benefits are compliant to budgetary standards.  Work with Marketing, E-business, Box Office and Operations to have a client focused attitude towards fulfillment of fan experience.
  • Develop an integrated sales and service approach with the Premium Client base.  Establish areas of overlap and create efficiencies that will generate increased revenue. Work with the VP of Sales and Service and the Director of Sales to maximize revenue opportunities and establish prospecting and current client philosophies. 
  • Design, implement, and manage a comprehensive and proactive development plan focused on retaining, expanding and enhancing Premium Licensees.
  • Oversee the identification, cultivation, and solicitation and stewardship strategies for prospects and existing clients.
  • Stay abreast of emerging industry trends in Premium Licensed sector, with special emphasis of developing relationships with Fortune 100+ companies
  • Ability to develop C- Level relationships
  • Manages selling and contract negotiation to include cross selling, upselling, customer retention, deal negotiating and closing. Manages relationships, sales cycles, sales forecasting.
  • Responsible for reaching and exceeding annual renewal quota for all licensed Premium products. Set forecasts and identify risks through the twelve-month cycle.
  • Responsible for reaching and exceeding financial goals in one or more key client retention categories:  contracted business, annual renewals, early extensions, upgrades, client event purchases, and additional ticket sales.  Prepare, analyze, and monitor the Premium Service budget to ensure compliance and economic efficiencies.
  • Assist management team in managing risks and their fiduciary responsibilities, by discovering client goals and objective, proposing solutions and implementing services and products to fulfill clients’ needs and objectives. Oversee the service expense budget.
  • Manage systems to ensure completion and delivery of reports to TDG Executive Team, working with BI team to develop financial reports on deadline. Maintain detailed records of proposal submission, stewardship, and reporting activities.
  • Set and monitor annual revenue targets for retention revenue; develop regular updates for Executive Leadership Team and DNC Board
  • This role will create a unified service approach across all client products that maintains high service standards and fits the needs of Premium Club clients. 
  • Oversee Premium Service Account Executives and ensure team is working towards common service and retention goals.  Manage ongoing job performance. 
  • Coordinate activities with other Development units and TDG departments to maximize revenue potential.
  • Work closely with CRM Analyst to ensure we are successfully utilizing our Customer Relationship Management tool for tracking customer service, guest interaction and utilization to increase revenue and retention
  • Consult with C-level clients to develop and implement and effective strategy that maximizes that value delivered by the Premium Club’s products and services. Manage efforts to develop long term partnerships and strengthen existing relationships.
  • Work with TDG and Bruins colleagues to develop high value corporate hospitality partners that leverage the assets of the membership and support long term goals.
  • Work with TDG Marketing and Communications teams to devise new ways to recognize corporate clients to forge long term relationships.

 Qualifications:

  • Bachelor’s degree required with concentration in Communications, Sales, Business Administration, Marketing or similar field preferred
  • 10 years in corporate sales and/or client retention experience
  •  Prior supervisory experience, excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities, analytical, ability to work with high end clients, strong listening skills, and the ability to exhibit patience  and calmness under difficult circumstances. Knowledge of Microsoft Office, including Microsoft Excel and Powerpoint.
  • The qualified candidate will serve as an ambassador for the organization with external constituencies, and can speak publicly to group audiences.
  •  A strong business acumen and proven experience of increased customer satisfaction as well as retention and account growth.
  • The ideal candidate will have demonstrated strategic, analytical and project management skills; with experience of taking primary responsibility for diverse number of projects and to complete them in a timely manner.
  • Travel – 10%

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Sales & Marketing: Promotions
Street Team Member - The Rinks (Anaheim, CA)

Overview:

This is a part-time position within The Rinks Marketing Department.  The Rinks Street Team consists of an energetic team of individuals who are enthusiastic and passionate about the sport of hockey and skating.  The Street Team will be responsible for support, instruction, implementation and promotion of various youth and adult hockey and skating programs including but not exclusive to; ice hockey, inline hockey, street hockey, ice skating and community focused events. Street Team members should be enthusiastic, outgoing, have a strong work ethic, and have the ability to work well with others while positively representing The Rinks and the Anaheim Ducks Hockey Club as ambassadors within the community.  

Responsibilities:

  • Implementation and instruction of the Anaheim Ducks Learn to Play Program. Teaching youth and adult participants the fundamentals of hockey and skating on both ice and inline rinks. Street Team members will assist with check-in, gear distribution and on-rink instruction.
  • Implementation and instruction of the Anaheim Ducks Top Flight Street Hockey League for participants with special needs. Teaching participants the fundamentals of hockey in a safe environment, providing direction and positive reinforcement.
  • Assist with on-rink instruction for various other hockey and skating programs including; Hockey Initiation, Try Hockey and Try Skating Events, Street Hockey, Adult Development Program, Summer Camps and Homeschool Programming.
  • Assist with preparations, support and promotion of community relations events hosted at The Rinks including but not limited to; Give Blood Play Hockey, Casey’s Cup, Fedorin Cup, Movember Tournament, and other Community Relations Skating Events.
  • Assist with various community based events designed to promote The Rinks and Anaheim Ducks. Street Team will be responsible for set-up, promotion and tear-down of booths, tables and other marketing related onsite assets.
  • Assist in managing and maintaining the quality of interactive marketing elements including street hockey, inflatables, and booth set-ups.
  • Drive The Rinks “Promotional Vehicles” to and from events.  Make sure vehicles are fully stocked with necessary items for event and unloaded at the conclusion of the event, ensuring the vehicles are kept clean at all times. 
  • Assist with other tasks on an as-needed basis.

Qualifications:

  • Minimum 18 years of age
  • Passionate about the sport of hockey, skating and the Anaheim Ducks
  • Organized with the ability to multi-task and problem solve in a fast paced work environment
  • Bronze-level (2+ years) hockey or skating experience required
  • Hard working, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills, customer-service oriented
  • Previous marketing/promotional/event experience is preferred
  • Previous coaching experience is preferred
  • Possess a valid driver’s license, automobile liability insurance and a good driving record
  • Flexible schedule – must be able to work nights/weekend and holidays as required
  • Requires prolonged standing; ability to lift and carry up to 35 pounds
  • Must be willing and able to work in outdoor conditions

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have Bronze level (2+ years) hockey or skating experioence?
2. Are you available to work a flexible schedule - Nights, weekends and holidays?
3. Do you have a valid driver's license, automobile liability insurance and a good driving record?


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