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Current available jobs in Sales & Marketing:


» Part Time Ticket Seller - Arizona Coyotes & Gila River Arena (Glendale, AZ)
» Senior Manager, Marketing - Arizona Coyotes Hockey Club (Glendale, AZ)
» Game Night Staff - Marketing & Promotions (part-time) - Boston Bruins (Boston, MA)
» Business Analyst - Boston Bruins (Boston, MA)
» Client Development Account Director - Premium Club - Boston Bruins & TD Garden (Boston, MA)
» Part Time In-Arena Host - Carolina Hurricanes (Raleigh, NC)
» Part-time Promotions and Fan Development Asst - Carolina Hurricanes (Raleigh, NC)
» Part-time Promotions Special Event Staff - Carolina Hurricanes (Raleigh, NC)
» Inside Sales Representative - Colorado Avalanche (Denver, CO)
» Director of Corporate Development Services - Columbus Blue Jackets (Columbus, OH)
» IGS Energy Zone Attendant - Columbus Blue Jackets (Columbus, OH)
» Inside Sales - Dallas Stars (Frisco, TX)
» Mascot Coordinator - Dallas Stars (Frisco, TX)
» Street Squad - Dallas Stars (Frisco, TX)
» Coordinator, Ticket Operations - Florida Panthers (Sunrise, FL)
» Director, Ticket Operations - Florida Panthers (Sunrise, FL)
» Sales Associate - Florida Panthers - Florida Panthers (Sunrise, FL)
» Account Executive - Florida Panthers - Florida Panthers (Sunrise, FL)
» Video Producer + Editor - Florida Panthers (Sunrise, FL)
» Video Graphics Designer/Animator - Florida Panthers (Sunrise, FL)
» Bi-lingual Coordinator, Editorial Associate - Florida Panthers (Sunrise, FL)
» Fan Service Associate - Los Angeles Kings (El Segundo, CA)
» Game Presentation & Events - Operations Assistant - Los Angeles Kings (El Segundo, CA)
» Mascot Assistant - Los Angeles Kings (Los Angeles, CA)
» Game Presentation Stage Manager - Los Angeles Kings (Los Angeles, CA)
» Director, Digital Media - Monumental Sports & Entertainment (Washington, DC)
» Specialist, Interactive Marketing - Monumental Sports & Entertainment (Washington, DC)
» Director, Corporate Partnership Sales - Monumental Sports & Entertainment (Washington, DC)
» Specialist, CRM - Monumental Sports & Entertainment (Washington, DC)
» Manager, Corporate Sales - Monumental Sports & Entertainment (Washington, DC)
» Game Night Staff - 50/50 Raffle (Part-Time) - Monumental Sports & Entertainment (Washington, DC)
» Coordinator, Ticketing and Credentials - National Hockey League (New York, NY)
» Ticket Sales Academy-Invitation Only - New Jersey Devils (Newark, NJ)
» Foundation Event Staff - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Community Relations Assistant- Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Community Relations Game Night Volunteer - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Manager, CRM & Analytics (Ticket Sales) - St. Louis Blues (St. Louis, MO)
» Game Night Staff - Guest Services (Part-Time) - Washington Capitals (Washington, DC)



Sales & Marketing: Ticket Operations
Part Time Ticket Seller - Arizona Coyotes & Gila River Arena (Glendale, AZ)

Job Summary
The Ticket Seller is responsible for selling tickets to the general public from the Arena Ticket Office using the Ticketmaster system, while providing general information to guests.

Tasks and Responsibilities:
• Selling tickets to the general public from the Arena Ticket Office.
• Assist guests at the Ticket Office Will-Call window and resolve all issues/problems.
• Follow all operational policies and procedures for Ticket Office operations.
• Other duties as deemed necessary or as directed.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability:

• Knowledge of computers, preferably the Ticketmaster system.
• Willingness to learn.
• Must be enthusiastic and guest services oriented.
• Candidates must be computer literate and able to maintain a guest friendly, quality service attitude at all times.
• Experienced cash handling and strong math aptitude required.
• Strong customer service experience, with the aptitude to resolve conflicts.
• Proven ability to attend to details.
• Proven job reliability, diligence, and dedication.
• Must be flexible with working nights, weekends, and holidays.

Education and Formal Training:
• High school degree or GED.
• Ticketmaster ticketing system preferred, but not required.

Experience:
• Computerized ticket office experience or any equivalent combination of education and experience preferred, but not required.

Material and Equipment Used:
• Office equipment: copier, computer/keyboard, telephone, fax, and ticket printers.
• Ticketmaster ticketing system.

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have local housing available in or near Phoenix/Glendale.


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Sales & Marketing: Marketing
Senior Manager, Marketing - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:          Senior Manager, Marketing

Department:     Marketing

Reporting:        Sr. Director Marketing

Status:              Exempt

Summary:

The Senior Manager, Marketing will play a critical role in the development of strategic marketing and advertising programs designed to build the Coyotes brand and drive ticket sales. The person who assumes this role will manage all media buys, take the lead in the development of new event-based marketing activation programs and mobile marketing, and oversee the promotional schedule and execution of promotional initiatives for all home games. The Senior Manager, Marketing will also ensure consistent messaging and branding in all promotional materials, and across multiple media platforms as well as B2B and B2C communications channels. Significant time will be devoted to collaborating with key staff in Ticket Sales, Corporate Sales, Hockey Development, Social Media, Digital Operations and Community Relations on promotions and programs that drive revenue to the organization.

Duties & Responsibilities:

1) Develop, negotiate and implement advertising plans to meet the strategic marketing needs of the organization.

2) Traffic all creative materials and ensure timely delivery of creative to media outlets.

3) Manage and execute all event-based marketing activation platforms and programs.

4) Effectively plan and oversee mobile marketing activations.

5) Process and audit all advertising-related invoices and serve as primary point of contact with all advertising partners.

6) Manage the creative development and production of all promotional items including fan giveaway items, game programs and other promotional collateral.

7) Prepare in-game and in-broadcast promotional messaging to support team marketing initiatives.

8) Collaborate with internal creative services staff to ensure timeliness and quality in the delivery of all advertising, promotional and other collateral materials.

9) Collaborate with the Analytics team to develop electronic marketing initiatives for data capture, sales communication, and marketing activation programs.

10) Provide primary assistance with social media programs and fan outreach.

11) Manage development of Arizona Coyotes mobile applications.

12) Manage the creative development of all online and electronic promotional content (e.g. web, tape-to-tape newsletter).

13) Oversee integrated content flight schedule for online, mobile, digital, social, electronic communication and in-game content.

Minimum Qualifications Required

Education:

• Bachelor’s Degree in Marketing, Communications or related field

Experience:

• 7-10 years of progressive experience with an emphasis in advertising, ticket sales, and marketing activation

Skills:

• Practiced knowledge of media planning and creative development

• Experience creating and managing event-related marketing activation programs

• Ability to effectively lead and manage staff

• A natural curiosity about technology as well as a creative and risk-taking mentality

• Ability and willingness to execute strategy to tactical level

• An integrated approach to content creation and execution across multiple platforms

• A metrics-focused approach to driving results

• Demonstrated ability to manage budgets

• Presentation skills with sufficient knowledge and experience to provide counsel and recommendations to key internal and external stakeholders

• Demonstrated ability to be creative in both content development and problem-solving

• A passion for sports and knowledge of the Phoenix market and the sport of hockey are important requirements

Tools, Equipment, & Conditions:

• Requires infrequent domestic travel

• Game day/night attendance at home games (41+) is required


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Sales & Marketing: Game Operations/Presentation
Game Night Staff - Marketing & Promotions (part-time) - Boston Bruins (Boston, MA)

About Us: The Boston Bruins are an Original Six franchise in the National Hockey League with a storied history going back to 1924. They have won 6 Stanley Cup championships and have had the numbers of 10 former players retired. In addition, the Bruins have had over 52 former players/coaches named to the Hockey Hall of Fame. Visit the Boston Bruins’ website at http://www.bostonbruins.com

Your Role: Act as promotional support during all Boston Bruins home games and events. Assist the Marketing, Boston Bruins Foundation, Corporate Partnerships, Sales and Community Relations departments with in-game activities, special events and appearances. Responsibilities include interacting with fans, preparing giveaways for in-game use, completing all of game day setup, assisting with crowd interactive games, and escorting Blades as well as Bruins Ice Girls at appearances and events. The successful candidate will act as a promotional and goodwill ambassador for the Boston Bruins Hockey Organization. Other duties as assigned.

Our Expectations: Excellent customer service skills and basic knowledge of the Boston Bruins. Must be reliable, honest and have strong communication and interpersonal skills. Must have the ability to prepare event set-up and break down as well as work a flexible schedule including nights, weekends and holidays.

Qualified applicants are required to work all game days and major team events. Applicants are also required to provide their own transportation to and from work as well as determine their own parking arrangements.

*Please note, these Game Night Staff roles are for the 2015-2016 season, and will officially begin in September 2014. 


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Sales & Marketing: Consulting/Strategic Planning
Business Analyst - Boston Bruins (Boston, MA)

Position Summary:

Provide analytical support to senior leadership. Includes active participation in special projects, quantitative analysis of ticket sales data and pricing, operational metrics assessments, analysis of NHL-generated data, analytical support on supplier contract negotiations, and other projects as assigned. Determine optimal (beneficial) pricing, capacity, sales channel, and bundling opportunities to maximize ticket sales and revenue and recommend ticket price optimization strategies. Conduct formal quantitative analyses and build predictive models and quantitative tools, including the use of granular demand forecasting (by game, by day of week, by opponent, by record, by seat, etc) and detailed capacity comprehension and flexibility analysis. Identify issues and areas in need of statistical analysis, including recommendations for gathering data that is not currently being collected but would be beneficial to have for future analysis. Track, analyze and interpret trends in data in order to provide relevant conclusions and recommendations to management. Other duties as assigned.

Our Expectations:

Bachelor’s degree with concentration in Management Science, Operations Research or closely related field preferred. 5-7 years experience. Solid analytical skills and familiarity with Excel modeling is required. Experience in predictive statisitical modeling preferred, including analytics directed toward solving business problems. Exposure to sports business curriculum preferred. Ability to articulate strategic initiatives and results to all levels of the organization.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a bachelor's degree? Yes/No
2. Do you have at least 5 years business experience? Yes/No
3. Do you have experience with Excel modeling? Yes/No
4. Have you had exposure to sports business curriculum? Yes/No


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Sales & Marketing: Premium/Suite Sales
Client Development Account Director - Premium Club - Boston Bruins & TD Garden (Boston, MA)

Position Overview:

Promote and market TD Garden Premium Seating products, including Premium Suites, to prospective clients to attain sales goals, maximize sales revenue and maximize profitability. Generate leads for prospective new clients by conducting research to maximize sales calls, sales revenue and profitability. Disseminate marketing information and follow up with prospective clients to maximize Premium products' exposure. Conduct meetings and presentations with prospective clients to promote Premium products and maximize sales and profitability.

Facilitate the contracting process with Premium Seating clients to consummate the legal relationship and maximize sales and profitability. Attend and host various TD Garden events to optimize the client experience and maximize sales and profitability.

Assist sales processes and strategies by developing new ideas and creating new and innovative ways of selling the products and presenting them to Senior Management. Collaborate with various DNC-Boston departments to ensure Premium Seating sales works in concert with all other areas.

Initiate communication with DNC-Boston Senior Management Team to assist in developing short and long term strategies to maximize Premium Seating sales and revenue. Develop and maintain client lists, contact information, sales goals, sales figures, and all other data consistent with optimizing strategic goals and initiatives.

Qualifications:

  • Bachelor’s degree with 5+ years experience selling to C-level executives – Concentration in Sales/Marketing Preferred
  • MBA a plus
  • Strong communication skills, strong interpersonal skills, strong analytical skills, strong organizational skills, persuasive, competitive, aggressive, and good listening skills.
  • Sales experience a must

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5+ years sales experience? Yes/No
2. Do you have experience selling products to c-level executives or clients? Yes/No


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Sales & Marketing: Promotions
Part Time In-Arena Host - Carolina Hurricanes (Raleigh, NC)

Job Responsibilities:

  • Host the Carolina Hurricanes in-game presentation. Activities will include promotions, contests, intermission activities and other aspects of the Carolina Hurricanes in-arena presentation during home games.
  • This is a part time job opportunity. Candidates must be able to work all Carolina Hurricanes pre-season, regular season and playoff home games as well as select special events.
  • Attend pre and post-game meetings on game days and be responsible for daily show prep, including memorizing and writing scripts.
  • Make public and private appearances in the community in support of the Carolina Hurricanes initiatives with Promotions and Fan Development, Community Relations and the Kids ‘N Community Foundation.
  • Knowledge of Carolina Hurricanes hockey club and current NHL happenings
  • Must be able to think creatively in a team environment in the conception of entertainment elements
  • Assists the Director in production coordination
  • Other duties as assigned

Experience:

Previous hosting experience and/or has obtained or in the process of obtaining a degree focused on Broadcast Journalism or Communication preferred.

Candidate must have excellent verbal and written communication skills; Comfortable with a microphone in front of large crowds; Ability to both stick to a script and improvise when necessary; strong organizational and delivery skills; excellent presentation and reportorial skills; knowledge of journalistic standards as related to the in-game presentation; Strong interpersonal and social skills; must be able to work well under pressure and with others to develop and execute compelling entertainment; must be self-motivated and creative.

Candidate must be willing to work a very flexible schedule including nights and weekends.

Must pass a criminal background check.  

The Carolina Hurricanes and PNC Arena are an Equal Opportunity Employer and provide for a drug free workplace.  

You must submit a non-returnable demo DVD or link to online video demo in order to be considered.     

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Sales & Marketing: Promotions
Part-time Promotions and Fan Development Asst - Carolina Hurricanes (Raleigh, NC)

This part-time position is responsible for support of the promotions and fan development department’s plan that strives to have a positive impact both in the community and at Carolina Hurricanes home games.  Through a wide range of initiatives, promotions and fan development events this role promotes the Hurricanes brand and hockey to a broad audience. All responsibilities aim to support the organization’s key objectives which are to increase revenue, support season ticket sales, increase brand recognition and position the team in a favorable light.

  • The position will be required to work 29.5 hours a week. The hours will be a mix between in office and out in the community and weekday and weekend.
  • Plan, manage and run events/promotions in the community that will continue to promote or extend the Carolina Hurricanes brand.
  • Seek out new events/promotions in the community that will continue to promote or extend the Carolina Hurricanes brand.
  • Oversee the day to day operations of the Hurricanes Hockey Kids Club, including long and short term planning, membership, events, communication with members, etc.
  • Oversee programs such as the Junior Storm Squad Clinic
  • Help coordinate annual major and minor events in the community over the year, including hockey camp, lunch tours, Summer Fun Fest and Caniac Carnival
  • Assist department with prep and execution of in-game promotions and game experiences.  
  • Partner with the Youth and Amateur assistant to execute all aspects of the south plaza parties before games.
  • Run the in-game honoring programs for military and the public safety sector
  • Run the MyEyeDr. Storm Squad social media channels
  • Coordinate Military, Public Safety and Teacher Appreciation Nights
  • Aid the mascot coordinator on community events  
  • Work with the Youth & Amateur Coordinator on Hurricanes outreach involving youth and amateur hockey including in school clinics at North Carolina Schools
  • Assist with Cool Bars events
  • Maintain all aspects of the Fan Development portion of carolinahurricanes.com  
  • Distribute and coordinate promotional giveaways

Experience:

  • College Degree is preferred
  • Ability to work games and events that require work at night, weekends and some holidays
  • Ability to represent the Carolina Hurricanes Promotions and Fan Development in a positive light
  • A valid Driver’s License is required. 
  • Ability to help set up and maneuver displays weighing up to 100 lbs. 

The Carolina Hurricanes are an equal opportunity employer and provide for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Sales & Marketing: Promotions
Part-time Promotions Special Event Staff - Carolina Hurricanes (Raleigh, NC)

The Carolina Hurricanes are currently seeking qualified candidates for a Special Event Staff position within the Promotions & Fan Development department for the 2015-2016 season.  The main focus of this position will be helping with our South Plaza Parties and 50/50 raffle.   

The Promotions and Fan Development department strives to bring the benefits and excitement of hockey to all ages and skill levels. Through a wide range of promotions and fan development programs the department not only connects with our biggest fans, but those who have never picked up a stick or witnessed professional hockey. While there is a strong and noticeable presence at home hockey games, the Hurricanes promotions and fan development activities also extend into local schools, the business community and social events throughout the Triangle and North Carolina.

Our department is also home to the Hurricanes mascot-- Stormy the Ice Hog; the fan development team, MyEyeDr. Storm Squad; and the Hurricanes youth and amateur hockey programs, all of which help further our objectives to impact the entire community.

South Plaza Parties are held during select Carolina Hurricanes home games.  Each party includes live music, an inflatable obstacle course, moon bounce, street hockey, the slap shot booth, food and beverage and interactive sponsor booths.  The parties start two hours before faceoff and end 15 minutes before puck drop. 

Responsibilities include, but are not limited to:

  • Managing inflatable rides during the South Plaza Parties
  • Help with setting up and breaking down of South Plaza Parties.
  • Help manage our 50/50 raffle during select home games
  • Provide exceptional customer service to our fans and corporate partners in attendance.
  • Be available to assist with special events like the Caniac Carnival, Summerfest Celebration, Kids ‘N Community Foundation events, and game-day giveaways.  
  • Special Event Staff will gain experience in promotions, event management, public and community relations and will see leadership opportunities.
  • 80% availability for games is required.

Qualifications:

  • Must possess a personable demeanor, excellent customer service and problem-solving skills.
  • Experience working in promotions or entertainment events is considered a plus.
  • A desire to learn and work within the sports industry is necessary.
  • Must be at least 18 years of age.
  • College students encouraged to apply

 This is a paid position.

Must pass a criminal background check.  PNC Arena and the Carolina Hurricanes are an Equal Opportunity Employer and provide for a drug free workplace.  

If you have any questions please contact Ryan O’Quinn at ryano@carolinahurricanes.com

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Colorado Avalanche (Denver, CO)

POSITION:                           INSIDE SALES REPRESENTATIVE

REPORTS TO:                     MANAGER, INSIDE SALES       

RESUME DEADLINE:       AUGUST 5, 2015

OVERVIEW:

The Inside Sales Representative position focuses on selling season tickets, mini-plans, various ticket packages, and group tickets for the Colorado Avalanche.  In addition, this entry-level position concentrates on training, sales skills and developing experience in the competitive industry of sports and entertainment.  The position pays an hourly wage plus commissions. 

          MINIMUM POSITION RESPONSIBILITIES:

  • Generates revenue selling ticket packages for the Colorado Avalanche

  • Prospects, networks, and sells group ticket packages

  • Meets or exceeds weekly and monthly sales goals

  • Calls past customers to generate sales

  • Cold-calls new sales leads to generate sales

  • Conducts appointments with prospective clients

  • Provides phone support and follow-up of ticket sales marketing campaigns

  • Maintains detailed records of clients and prospects in the CRM system

  • Staffs sales tables at various games and events

  • Other duties as assigned

    MINIMUM POSITION QUALIFICATIONS:

  • Possesses a friendly and professional telephone manner

  • Strong verbal and listening skills

  • Strong desire to start a career in the sports industry

  • Works well in a team environment

  • Demonstrates a positive  and professional attitude at all times

  • Ability to maintain a flexible work schedule (evenings and weekends)

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards

     

     

    PREFERRED POSITION QUALIFICATIONS:

  • 4-year college degree

  • Strong computer skills

  • Advanced phone sales training

  • Team and League knowledge


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Sales & Marketing: Corporate Sponsor
Director of Corporate Development Services - Columbus Blue Jackets (Columbus, OH)

This position is responsible for the service and activation of all sponsorship and premium seating partnerships of the Columbus Blue Jackets, which includes directly managing a staff of four partnership account specialists and two premium seating specialists that serve as day-to-day contacts with the team’s partners.  Additionally, the role is involved in assisting with developing sales strategies for the team’s Corporate Development department through the management of the department’s sales coordinator role which is responsible for creation of all sales presentations.

In addition to serving as a leader of the Corporate Development Services staff, the Director of Corporate Development serves as an internal facilitator between departments (Marketing, Game Operations, etc…) to ensure fulfilment of partnership and premium seating assets.

The primary function of the role is to develop a strategy and a staff that delivers world class service to key corporate customers of the Blue Jackets.

Responsibilities:

  • Oversee the execution of all elements of the Columbus Blue Jackets’ 85+ Marketing Partnership Agreements, including but not limited to signage, electronic media that includes radio, television and website, print media, hospitality, LED, all promotional activities, in-game elements, community development and fan development.
  • Oversee the customer service provided to over 120 premium seating owners at Nationwide Arena including full and partial owners of Suites, Club Loge Boxes and Club Terrace Tables.
  • Directly supervise a current staff of seven employees, which includes hiring, training, planning and directing work, and performance appraisals.
  • Develop and manage compensation plans for direct reports that incent and motivate great individual performance.
  • Oversee department’s account management procedures including documentation of communication and fulfillment tracking.
  • Build and maintain relationships with clients.
  • Manage communication strategies with partners.
  • Oversee the planning and execution of special events for partners and premium seating owners.
  • Develop a strategy for and coordinate compilation of year-end, qualitative/quantitative reports for key accounts.
  • Produce and/or oversee the production of excel workbooks that assist in tracking of department revenue, inventory and other financial analysis.
  • Attend Blue Jackets leadership meetings on behalf of the Corporate Development department.
  • Work in conjunction with the marketing activation specialist and promotions department on partner-related initiatives.
  • Assist with strategy development for the look and feel of sales presentations and supervise the sales coordinator’s production of presentations.
  • Seek and pursue added value opportunities for partners.

Game Responsibilities

  • Supervise the activation of any partner related game night promotions, hospitality, concourse tabling, etc., as directly managed by the partnership account specialists.
  • Assist in resolving any premium seating service situations as necessary with the premium seating specialists.
  • Spend time with current and prospective customers to entertain them and build relationships during games and/or concerts and events.

Education and/or Experience                                                

  • Four year college degree, with focus on Business Administration or Sports Management preferred.
  • 5+ years of experience in the hospitality and/or sports and entertainment industry preferred.
  • Proficiency in Microsoft Office applications—specifically Excel and Word.
  • Excellent organizational and time management skills.
  • Capability to meet time sensitive project deadlines.
  • Strong communication skills—both written and verbal.
  • Aptitude to develop productive relationships with both clients and colleagues.
  • Ability to work unsupervised and to function both independently and as a team member.
  • Flexible hours required: working nights, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least five (5) years of experience in the hospitality and/or sports and entertainment industry?


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Sales & Marketing: Fan Development
IGS Energy Zone Attendant - Columbus Blue Jackets (Columbus, OH)

The IGS Energy Zone Attendant is in charge of our dedicated area for kids on our main concourse with a street hockey rink and a unique interactive playground game.

Responsibilities:

  • Setting up the area.
  • Monitoring the games until the end of the second intermission.
  •  Locking up the activity area.
  • Ensuring all games and equipment are safe for use.
  • Other duties as assigned.

Education and Experience:

  • Ability to work with children of various ages.
  • Excellent communication and interpersonal skills.
  • Detail oriented.
  • Ability to work unsupervised and to function both independently and as a team member.

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Sales & Marketing: Ticket Sales
Inside Sales - Dallas Stars (Frisco, TX)

Job Summary:

This position is primarily responsible for selling new Season Tickets, Partial Season Tickets, Luxury Suites and Group Tickets.

Responsibilities:

·       Identify new business opportunities

·       Generate sales leads to facilitate the maximum number of sales and revenue

·       Prospect, qualify and close leads over the phone or in face-to-face appointments at American Airlines Center

·       Responsible for establishing a relationship with individual game buyers and other constituents of the Dallas Stars in order to generate new business

·       Meet or exceed daily call minimums

·       Meet or exceed weekly, monthly and long term sales goals in the areas of season ticket sales, luxury/nightly suite sales & group ticket sales

·       Build relationships with new clients

·       Maintain electronic account records for the upkeep of customer relationship management database

·       Work within a team environment to achieve common Club goals

·       Provide excellent customer care and quality service to our customers

·       Entertain current and potential clients at various Dallas Stars home games and events

·       Visit clients and perform other duties associated with selling during Dallas Stars home games

·       Join professional associations and attend networking events to gain awareness of our product in the local business community

·       Other duties as assigned

Qualifications:

·       Bachelor’s Degree Required

·       Excellent customer service, communication and interpersonal skills

·       Ability to work flexible hours

·       Strong written, verbal & presentation skills

·       Ability to effectively use Microsoft Word, Power Point & Excel

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

DSE Hockey Club, L.P. is an Equal Opportunity Employer


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Sales & Marketing: Mascot
Mascot Coordinator - Dallas Stars (Frisco, TX)

JOB SUMMARY:  The Mascot Coordinator is responsible for scheduling and overseeing mascot, along with serving as the character in costume.  This position also coordinates the Kids Club.

 

ESSENTIAL FUNCTIONS:

  • Perform as the Dallas Stars Official Mascot, in costume, at all home games and other non-game events, as required.

  • Assist with development of the mascot program and definition of the character’s personality.

  • Create skits and routines to entertain fans and customers, demonstrating high levels of creativity and innovation. Work closely with game entertainment team to ensure execution is successful.

  • Manage all logistics of mascot appearances.

  • Create opportunity for revenue generation through mascot appearance bookings.

  • Maintain and care for all mascot costumes as well as props, equipment and vehicle.

  • Manage Kids Club - Schedule pickup dates and events, handle packet inventory and mailing, phone and email inquiries, and packet deliveries. 

QUALIFICATIONS:

  • Previous professional mascot experience preferred

  • Must have a good motor vehicle record, as driving is required.

  • Flexibility to work nights and weekends as required

  • Fan-friendly and outgoing

  • Must work well with children and staff members at events

  • Creative, ambitious, energetic personality with the ability to motivate others

  • Ideal candidate should be in good physical condition and highly energetic

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive a vehicle. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.


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Sales & Marketing: Community Relations
Street Squad - Dallas Stars (Frisco, TX)

Job Summary:

The Dallas Stars Street Squad is the face of the organization in our local communities. As a member of the Street Squad, be prepared to be great.  We are looking for someone who is engaging, professional, reliable, and motivated to go above and beyond the normal. As a team, we need to build the Dallas Stars fan base by building relationships and leaving every fan encountered with a positive, memorable impression.

Tasks and Responsibilities:

·        Available to work flexible, non-traditional hours for various events in the community and game nights

·        Set up, execution and management of the mobile marketing assets such as inflatables, games, and prizes

·        Assist with youth hockey initiatives and street hockey programs throughout the DFW metroplex

·        Engage fans with a positive, energetic  professionalism

·        Assist with inventory of Stars promotional and sales materials for use in grass roots marketing initiatives

·        Assist in data collection at various events

·        Assist with other fan development and marketing efforts as needed

·        Work weeknights and weekends, as necessary

Required Knowledge/Skills/Job Qualifications:

·        Some college preferred

·        Self-motivated – desire to go above and beyond

·        Ability to work flexible hours and tight deadlines

·        Experience in event planning or grass roots marketing preferred

·        Excellent communication and customer service skills

·        Positive attitude and punctuality required

·        Ability to carry a minimum of 40 lbs (position requires physical labor)

·        Hockey knowledge a plus

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.

DSE Hockey Club, L.P. is an equal employment opportunity company.


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Sales & Marketing: Ticket Operations
Coordinator, Ticket Operations - Florida Panthers (Sunrise, FL)

JOB DESCRIPTION / REQUIREMENTS:

  • Responsible for processing all hockey and special event orders including season, group, premium, and internal orders.
  • Supervise the part-time staff including event day responsibilities, cash handling, and scheduling.
  • Manage the Sales and Will Call windows for all events.
  • Makes sure all equipment is operational and gates are ready for event day.
  • Responsible for all ticket window electronic signage for all events.
  • Maintain and manage office supply inventory.
  • Coordinates implementation of all Ticket Operations policies and procedures.
  • Establish and maintain a professional working relationship with all levels of arena staff and clients.
  • Assist in the printing and distribution of event tickets.
  • Assist in training and recruiting of all new part-time staff.
  • Provide excellent customer service to all clients and customers.
  • Other duties as assigned by Management.

 QUALIFICATIONS:

  •  Minimum of one year Ticket Office experience required.
  • Knowledge of TicketMaster Classic and Archtics system required.
  • Knowledge of CRM Dynamics preferred.
  • Strong attention to detail, excellent communication skills, extensive customer service skills.
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.
  • Knowledge of all Microsoft Office programs required.
  • Ability to work flexible hours, including nights, weekends, and holidays.

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Sales & Marketing: Ticket Operations
Director, Ticket Operations - Florida Panthers (Sunrise, FL)

JOB DESCRIPTION / REQUIREMENTS:

  • Manage all aspects of the Ticket Operations Department, in conjunction with the Sr. Director of Ticket Operations.
  • Direct all full-time Ticket Operations staff and manage all part-time event day staff.
  • Manage Archtics ticketing system and all ticket processing, including Season, Group, Premium and Internal Orders.
  • Manage all event manifests and event creation for the Florida Panthers and BB&T Center.
  • Manage Inventory for all Florida Panthers and Arena events.
  • Manage the printing and distribution of all internal ticket orders.
  • Oversee all financial reporting between Ticket Operations and the Finance Department.
  • Supervise the yearly Season Ticket Holder invoice process.
  • Manage the creation of all internal and online, season ticket and individual game ticket promotions.
  • Manage Balance Due Accounts for all Florida Panthers and Arena events.
  • Liaison with Ticketmaster and event promoters as it relates to all Florida Panthers and BB&T Center events.
  • Work with Analytics Department to ensure accuracy of all reports.
  • Supervise all Player Ticket requests for Florida Panthers home games.
  • Assist with the yearly printing of Season Tickets.
  • Order all Will Call envelopes, Ticket Stock, and Office Supplies.
  • Fulfill other duties assigned by the Sr. Director of Ticket Operations.

 QUALIFICATIONS:

  •  Minimum of 3 years Ticket Office Management experience required.
  • Expert level understanding of Ticketmaster Host and Archtics system required.
  • Knowledge of all Microsoft Office programs required.
  • Knowledge of CRM Dynamics preferred.
  • Strong attention to detail, excellent communication skills, extensive customer service skills required.
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.
  • Ability to work flexible hours including nights, weekends, and holidays.

           


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Sales & Marketing: Ticket Sales
Sales Associate - Florida Panthers - Florida Panthers (Sunrise, FL)

The NHL’s most improved team during 2014-15 season is looking for the next key piece to join the staff and help build the excitement at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and start their careers in the sports industry. A Sales Associate at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Sales Associates to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center. The Sales Associate will generate excitement and drive revenue by selling season packages and groups within a high energy environment to area businesses, individuals and local group/organizations. 

Job Duties

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans and group tickets
  • Make 80+ outbound calls from provided lists
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals
  • Set and attend in and out of office sales appointments
  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special event 
  • Networking yourself in the community to increase sales 

Required Knowledge/Skills/Job Qualifications: 

  • Aggressive, competitive and committed to the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

Minimum of 1-2 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Ticket Sales
Account Executive - Florida Panthers - Florida Panthers (Sunrise, FL)

The NHL’s most improved team during 2014-15 season is looking for the next key piece to join the staff and help build the excitement at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and take their careers to the step beyond Inside Sales. An Account Executive at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Account Executives to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center. The Account Executive will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

Job Duties 

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans, group tickets and premium
  • Prior ticket sales experience in sports/entertainment is preferred
  • Make 60 + outbound calls daily from provided lists
  • Prospect potential clients through daily phone calls and email leads
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals
  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
  • Develop, maintain and enhance relationships with our season ticket holders
  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events 

Required Knowledge/Skills/Job Qualifications: 

  • Familiarity with Archtics and CRM Platform
  • Aggressive, competitive and committed to the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 
  • Minimum of 2-3 years sales experience, preferably in sports/entertainment required

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Sales & Marketing: Game Operations/Presentation
Video Producer + Editor - Florida Panthers (Sunrise, FL)

POSITION SUMMARY:

Candidate will be responsible for producing video elements and features, either for in-game use, online publishing or sales/corporate marketing for the Game Presentation department of the Florida Panthers and the BB&T Center.

JOB DESCRIPTION/REQUIREMENTS:

  • Candidate must have extensive experience in video editing; graphic design (After Effects experience) is a plus.

  • Candidate will assist in some capacity in the execution of the in-game show for all Florida Panthers home games, and any other BB&T Center events as needed.

  • Candidate will organize, execute and supervise production shoots, edits and in-game entertainment features.

  • Candidate will be responsible for fact checking, research and art/video consistency for their respective projects. (This includes using images from Getty or any other approved source).

  • Candidate will coordinate maintenance and service of any department related equipment as needed within the BB&T Center.

  • Candidate will manage and operate all production equipment, which may include (but not limited to) switcher, replay systems, audio boards, lighting, cameras, microphones, etc.

  • Candidate must oversee and train game day staff/interns and manage their respective duties for the in-game show.

  • Candidate will be assigned other duties as applicable. (This would include file management, organization of content across many different platforms and software, etc.).

QUALIFICATIONS:

  • Bachelor degree in Communications and/or 4 years of experience in video editing.

  • Minimum of 4 years experience in the sports entertainment field.

  • Excellent writing/editing and communication skills.

  • Candidate must possess strong production skills and a thorough, hands-on working knowledge of video, HD display operations and integrated audio in a live sports entertainment environment.

  • Candidate must be proficient in all aspects of video production including (but not limited to) editing with Adobe Premiere Pro and the Adobe Creative Suite. Proficiency with After Effects, Photoshop and/or Illustrator is a plus.

  • Candidate must be able to work well under pressure, be self-motivated and able to work on multiple projects simultaneously.

  • Candidate must be able to work well with other editors, graphic producers and game presentation staff in order to collaborate and establish an effective workflow within the team.

  • Candidate must be able to adapt to ever changing requests, edits and/or revisions and must be able to take direction and produce an approved finished product in a timely manner.

  • Candidate must be flexible in working hours including nights, weekends and holidays when needed.

  • Two or more years of experience in script writing or equivalent is a plus.

  • Candidate MUST be able to supply web-links to completed work, demo reels or any other content, which validates their application and work experience.

  • Candidate whom is bilingual in English and Spanish is a plus.


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Sales & Marketing: Game Operations/Presentation
Video Graphics Designer/Animator - Florida Panthers (Sunrise, FL)

POSITION SUMMARY:

Candidate will be responsible for concept, design and production of graphic elements for LED features, embedded video or video board related content for the Game Presentation department of the Florida Panthers and the BB&T Center.

JOB DESCRIPTION/REQUIREMENTS:

  • Candidate will be responsible for concept and design of all graphic design elements and animations for videos, game presentation features, LED animations and any other graphical elements as necessary for creative distribution.

  • Candidate must be able to present concepts with storyboards, references, sample animations and/or any other graphic design sample work.

  • Candidate must be able to develop template project files for ease of use for the entire game presentation staff. (For example an AE project file for lower thirds for editors to use in their respective projects).

  • Candidate will assist in some capacity in the execution of the in-game show for all Florida Panthers home games, and any other BB&T Center events as needed.

  • Candidate will assist with production shoots, edits and in-game entertainment features.

  • Candidate will be responsible for fact checking, research and art/video consistency for their respective projects. (This includes using images from Getty or any other approved source).

  • Candidate will coordinate maintenance and service of any department related equipment as needed within the BB&T Center.

  • Candidate will manage and operate all production equipment, which may include (but not limited to) switcher, replay systems, audio boards, lighting, cameras, microphones, etc.

  • Candidate must oversee and train game day staff/interns and manage their respective duties for the in-game show.

  • Candidate must have extensive experience in graphic design and at least basic video editing.

  • Candidate will be assigned other duties as applicable. (This would include file management, organization of content across many different platforms and software, etc.).

QUALIFICATIONS:

  • Bachelor degree in Communications and/or 4 years of experience in graphic design and animation.

  • Minimum of 4 years experience in the sports entertainment field.

  • Candidate must be proficient in all aspects of video post-production including (but not limited to) Adobe After Effects, Cinema 4D, Illustrator, Photoshop and any associated

    plug-ins.

  • Candidate must possess intermediate editing skills with Adobe Premiere Pro and the Adobe Creative Suite.

  • Candidate must possess strong production skills and a thorough, hands-on working knowledge of video, HD display operations and integrated audio in a live sports entertainment environment.

  • Candidate must be able to work well under pressure, be self-motivated and able to work on multiple projects simultaneously.

  • Candidate must be able to work well with other graphic producers, editors and game presentation staff in order to collaborate and establish an effective workflow within the team.

  • Candidate must be able to adapt to ever changing requests, design edits and/or revisions and must be able to take direction and produce an approved finished product in a timely manner.

  • Candidate must be flexible in working hours including nights, weekends and holidays when needed.

  • Candidate MUST be able to supply web-links to completed work, demo reels or any other content, which validates their application and work experience.

  • Candidate whom is bilingual in English and Spanish is a plus.


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Sales & Marketing: Internet Marketing
Bi-lingual Coordinator, Editorial Associate - Florida Panthers (Sunrise, FL)

The Florida Panthers Hockey Club, Ltd. is looking for a Bi-lingual Coordinator, Editorial Associate responsible for swaying positive public opinion on the team’s digital platforms. The candidate will be involved in writing and translating (English/Spanish) marketing materials as well as updating the team’s official website. 

JOB DESCRIPTION/REQUIREMENTS:

  • Contribute to the Marketing Department’s initiatives by translating material from English to Spanish and writing original messages/comments  for the team’s digital platforms

  • Provide coverage of BB&T events, including games and practices

  • Regularly updating the Florida Panthers website as well as other digital platforms

  • Serve as the liaison between the Panthers and ESPN Deportes during Panthers Broadcasts and throughout the season

  • Manage and create content for the Panthers International audience

  • Interact with fans on social media

  • Stay up-to-date on emerging trends in social media

  • Ability to multi-task in a fast paced environment

  • Ability to work flexible hours including, nights, weekends and holidays

 

QUALIFICATIONS

  • BA degree in Marketing preferred, Associate Degree considered;  0-2 years of previous experience

  • Fully bi-lingual (English/Spanish) oral and written

  • Ability to write original content in English and have the ability to translate text to Spanish

  • In-depth knowledge of the Florida Panthers, the team’s history, and the NHL in general

  • Working knowledge in Social Media (Twitter, Facebook etc); web programming, content management

  • Solid writing/proofing skills a plus

     


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Sales & Marketing: Ticket Sales
Fan Service Associate - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. ("AEG") is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Fan Service Associate is responsible for assisting the LA Kings Sales and Service staff with game day and non-game day duties. The approximate time period for the position will be September – April.

Essential Job Functions:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Duties include but are not limited to:
•Supporting Kings Sales and Service Department at LA Kings Home Games and in office
•Assisting with the fulfillment of game night Royal Experiences - Zamboni Riders, Photo on ice, Shot on Goal, penalty box, and more
•Assembly of game night Sales and Service area - Print sales collateral, set up lower sales booth, set up monitors and laptop
•Becoming familiar with the culture and roles within a professional sports organization - Work closely with Kings Sales and Service staff and gain valuable work experience
•Supporting and assisting at all LA Kings Events - Hockey Fest, Royal Feast, Meet the Players, Tip a King, etc

Non-essential Job Functions:
In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.

•Uphold a strong work ethic
•Ability to follow direction
•Create positive and strong working relationships
•Be assertive, persistent and results oriented
•Possess strong written and communication skills
•Knowledge of computer programs such as Microsoft Office and Outlook
•Ability to multitask and consistently re-prioritize based on sales department needs
•Eagerness to learn
•Motivated to have a career in Sports Sales and Service

Qualification Standards:

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides required knowledge, skills and abilities. BA from a 4-year college preferred.

Experience: Previous experience in high level client sales and service. Experience in the sports ticket field a plus, but not required.
 


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Sales & Marketing: Game Operations/Presentation
Game Presentation & Events - Operations Assistant - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Operations Assistant will handle components related to the game day experience at Los Angeles Kings home games.  Working under the supervision of the Game Presentation & Events department, the Operations Assistant will be responsible for prepping and breaking down all Game Entertainment elements.

Position Responsibilities:

  • Assist in behind the scenes duties before, during, and after games/events
  • Prep all in-game promotional giveaways and intermission activities
  • Assist Game Presentation Management and part-time staff as directed
  • Responsible for the preparation of  the Bailey’s Buddies booth including stocking inventory
  • Assist in set up and preparation of pre-game LA Kings Fan Fests

Additional Skills Desired:

  • Prior Game Operations, marketing, promotions, and/or sales experience is a plus
  • Must have a valid driver’s license
  • Must be able to lift an excess of 25lbs


Position Type: Part-time


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Sales & Marketing: Event Operations/Management
Mascot Assistant - Los Angeles Kings (Los Angeles, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Mascot Assistant will work under the supervision of the Game Entertainment Senior Manager for the Los Angeles Kings. The Mascot Assistant will handle all aspects of the mascot program. This is a part-time position.


Position Responsibilities:

  • Assist the LA Kings mascot, Bailey, at designated appearances
  • Maintain and care for costume, props and signs
  • Ability to stand for long periods of time
  • Provide overall support to the mascot program and promotional development
  • Provide creative assistance to presentation, skits, and related promotion
  • Provide logistical assistance to mascot during appearances
  • Adhere to mascot program rules
  • Communicate well with mascot manager, other mascot assistant and mascot performers

Additional Skills Desired:

  • Prior mascot experience a plus

  • Proficient in Microsoft Office (Excel in particular)


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Sales & Marketing: Game Operations/Presentation
Game Presentation Stage Manager - Los Angeles Kings (Los Angeles, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

Position Description:

The Game Presentation Stage Manager will work under the supervision of the management staff of the Los Angeles King's Game Entertainment Department. The Stage Manager will assist in the coordination and execution of all aspects of the club's game presentation program. This is a part-time position.

Position Responsibilities:

• Assist Game Entertainment Department during rehearsal of anthem singers, opening introductions, and intermission activities prior to the start of the game.

• Work with the part-time Kings Crew staff in prepping props and other materials that will be used during the course of the game.

• Act as a liaison between the Director, Game Presentation and part-time staff to cue for promotional opportunities and intermission activities that occur throughout the game. 

• Responsible for ensuring that all entertainment elements occur promptly at their pre-designated time. The Stage Manager will be responsible for relaying any and all information to the Director, Game Presentation and Events, should any problems/issues occur.

Additional Skills Desired:

  • A strong attention to detail and the ability to work well under pressure.

  • Excellent communication skills.


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Sales & Marketing: Marketing
Director, Digital Media - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  This position will be responsible for devising and overseeing the execution of strategic digital, social, and mobile initiatives including the development of focused campaigns, content creation and engagement optimization across digital and other key Washington Wizards and Mystics media channels. 

Responsibilities:

  • Oversee the implementation of a multi-year digital strategy, devise and manage content plans and roadmaps across all integrated facets of Digital, Social and Mobile.
  • Drive digital growth strategy, participating in new and incremental business opportunities, developing new offerings and products to proactively meet and exceed team and partner needs.
  • Manage a two-person team of digital producers and social content creators.
  • Be an ambassador for the Wizards/Mystics; Build a network of productive relationships both internally and externally to proactively support innovation and creative development in the digital space.
  • Serve as a thought leader and trusted advisor to management and business leaders across the organization. 
  • Work closely with Wizards Analytics department to ensure the appropriate measurement and optimized performance of digital activities.  Establish a common framework and process to determine the value and/or effectiveness of digital initiatives.
  • Develop and maintain sponsor-friendly digital, social, and mobile content strategies and ideas for Wizards/Mystics partners that incorporate industry best practices for integration with existing web/content/mobile strategy plans, influencer relationship programs, and media relations efforts.
  • Work proactively with departments across the organization to explore and identify ways to leverage digital and social media to help support internal campaigns, initiatives, goals, and revenue objectives.
  • Participate in new business pitch development and presentations. Ensure the Corporate Sales and Branding teams are armed with the latest case studies and aware of the most current Digital campaigns, products, ideas, and offerings to support digital strategy sales efforts.
  • Oversee coordination and integration of various vendors and creative resources; Manage and negotiate with vendors as needed.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • 5+ years of experience in digital/social/mobile strategy, content and media experience.
  • Experience working in sports is a plus (league, team, media or technology).
  • Experience in Brand/Product Management is a plus.
  • Proven track record of successfully developing and executing marketing plans from conception to implementation.
  • Excellent client service, relationship management and executive presentation skills.
  • Highly organized and detail oriented operations manager.
  • Creative mindset with strong knowledge of digital development, social web and content strategy.
  • Experience tracking and contributing to and leading media trends.
  • Excellent communication and interpersonal skills.
  • Proven leadership and talent management skills, experience successfully leading, and developing a strong and growing department or division.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Database Marketing/Analytics
Specialist, Interactive Marketing - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  The Specialist, Interactive Marketing will manage the day-to-day database marketing activities of the Wizards, Capitals, Mystics, EagleBank Arena and Verizon Center.  Primary responsibilities include creating and deploying scheduled emails that communicate organizational customer service and sales messages.  

 

Responsibilities:

  • Create and send targeted email messages to Wizards, Capitals, Mystics, EagleBank Arena and Verizon Center subscribers ensuring appropriate message tracking protocols are in place.
  • Create and implement optimized templates focusing on deliberate calls to action and overall engagement.
  • Create, deploy and analyze customer service, sales, and experiential surveys.
  • Work closely with the sponsorship team to ensure fulfillment of partner contract elements.
  • Manage the in-game database growth efforts for the Wizards, Capitals and Mystics.
  • Work with department directors to develop relevant messages to targeted groups.
  • Recommend and implement innovative ways to improve sales and marketing processes within and across departments.
  • Provide detailed tracking and performance reports on all acquisition and email efforts
  • Analyze performance metrics to identify trends and develop recommendations to enhance message performance and database growth to ensure maximum efficiency across all efforts.
  • Produce, analyze, and provide recommendations on email performance metrics including overall message performance and the related impact on lead development and buyer conversions.
  • Establish and execute ongoing system administration and contact updates.
  • Manage market research efforts to measure lifestyle and demographic patterns of fans and prospects that lead to targeted campaign development.
  • Assist with strategy development and measurement of social media engagement.
  • Other duties as assigned.

         

Minimum Qualifications:

  • Bachelor’s Degree in Business Administration, Marketing, Economics, Engineering, Information Technology, or related field.  
  • Three (3) or more years of professional experience with one to two (1-2) years of experience working with email marketing and marketing automation programs.
  • Experience creating/editing HTML based emails.
  • Experience with Email Marketing Systems, (Experience with Eloqua is a plus.)
  • Excellent organizational and communication skills, with strong strategic thinking, attention to detail, leadership skills, and ability to work both independently and in teams.
  • Must have excellent computer skills, especially Microsoft Office with a strong background in Excel. 
  • Maturity, professionalism, and a strong work ethic are essential.
  • Ability to meet deadlines and adapt in a fast-paced environment.
  • Ability to work extended hours, including evenings and weekends.
  • Experience with Salesforce is a plus.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Corporate Sponsorship Sales
Director, Corporate Partnership Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Responsibilities:                                                                                                                             

  • The primary responsibility of the Corporate Partnership Sales Director is to generate significant incremental sponsorship revenue to achieve sales goals for Monumental Sports & Entertainment’s family of brands: Wizards, Capitals, Mystics, Verizon Center and the Capitals Iceplex practice facility.
  • Develop fully-integrated, customized sponsorship platforms based on the specific and unique business challenges for each prospect utilizing all of the brands and assets to help fulfill the client business objectives.
  • Draw on a list of contacts developed from past sponsorship experiences and develop/cultivate (cold call) new corporate marketing prospects to pursue revenue.
  • Work with Partnership Marketing Group to ensure that all accounts are being efficiently serviced by coordinating the implementation of partnership packages.
  • Continually keep abreast of sports marketing trends and knowledge of the marketplace.
  • Prepares weekly sales reports and participates in Monumental Sports & Entertainment activities/meetings.
  • Work in a team environment.
  • Related duties as assigned.

Minimum Qualifications:

  • Minimum 7 years of corporate sponsorship sales experience.
  • Education: Bachelor's degree from a four-year college or university.
  • Experience Selling Digital and Out-of-Home assets a plus.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients
  • Must have strong interpersonal communication skills
  • Capable and available to work extended hours including nights, weekends, and holidays as necessary

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Database Marketing/Analytics
Specialist, CRM - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  The CRM Specialist will act as the in-house Salesforce.com developer at Monumental Sports & Entertainment.  This person will be responsible for designing, implementing, testing, and deploying solutions using Apex and Visualforce.  These solutions will manipulate both the Salesforce user interface and the underlying data architecture of our Salesforce organization, including data integrations to and from external systems. 

Responsibilities:

  • Write custom Apex Classes and Triggers to solve business obstacles and achieve dataflow goals
  • Develop custom Visualforce pages that incorporate editable fields from multiple related objects to simplify and improve end user experience
  • Build and maintain custom objects, fields, layouts, validation rules, workflows, etc. in Salesforce
  • Devise strategies for data standardization across records (eg., Account naming conventions)
  • Review existing business processes in Salesforce, identify inefficient practices, and suggest solutions
  • Maintain clean, organized Salesforce instance through detailed descriptions, labels, and comments
  • Create Reports and Dashboard components to display and analyze sales/marketing data
  • Resolve Cases from internal sales, service, marketing, and production users
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or other related field
  • Fluency in Apex and Visualforce (Java, HTML, Python, and/or other coding languages also a plus)
  • Proficiency in SQL and/or SOQL
  • Understanding of relational databases and object-oriented concepts
  • Strong oral and written communication skills
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Ability to work non-standard hours (occasional nights and weekends)
  • Willingness to both take direction and self-teach

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Ticket Sales
Manager, Corporate Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  Responsible for generating maximum revenue through the sale of full season, partial season and group ticket plans.  

Responsibilities:

  • Sell Washington Wizards, Capitals and Mystics ticket plans to businesses and individual consumers via aggressive telemarketing, face-to-face presentations and e-mail.
  • Use proactive tactics to create new sales opportunities.
  • Develop prospects by calling on self-generated leads and provided lists.
  • Handle in-bound sales calls from prospective customers.
  • Establish professional relationships to create repeat business.
  • Meet or exceed assigned sales goals.
  • Set up and maintain up-to-date records on existing customers and prospects in team database.
  • Work home games for the purpose of developing new prospects, servicing customers and performing other miscellaneous game night duties.
  • Attend B2B networking events.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Preferred candidate will have a minimum of 5 years of ticket sales experience with a pro or college sports team.
  • Must possess an aggressive, competitive and dedicated attitude.
  • Excellent oral and written communication skills.
  • Ability to multi-task and management numerous business relationship in a professional manner.
  • Passionate about building a sales career in the sports industry.
  • Willingness to work evenings, weekends and holidays.
  • Basic proficiency with computers and MS Office programs.
  • Experience with Archtics and TicketMaster is preferred, but not required.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Community Relations
Game Night Staff - 50/50 Raffle (Part-Time) - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  Created in 2013, Monumental Sports & Entertainment Foundation supports the charitable efforts of the Washington Capitals, Mystics and Wizards. MSE Foundation is committed to the Washington, D.C., metropolitan area and focuses on the following five pillars to maximize its impact and engagement with the community: youth basketball and hockey, education and scholarship, pediatric health and fitness, military and veterans' affairs and hunger and homelessness.


MSE Foundation is looking for high-energy, motivated sellers to join our 50/50 raffle sales team for the 2015-16 Washington Capitals and Washington Wizards seasons.

Responsibilities:

  • Spread awareness of 50/50 raffle program and MSE Foundation
  • Sell 50/50 raffle tickets to Verizon Center attendees
  • Handle large amounts of money and electronic transactions
  • Approach fans pre-game and in-game to explain the details of the 50/50 raffle program
  • Accurately handle the sale and distribution of the tickets, following program requirements
  • Answer questions fans may have about the 50/50 raffle program and MSE Foundation
  • Turn in all cash and tickets to manager throughout and at the end of game day
  • Meet fundraising goals for each game set by manager
  • Other duties as assigned

Minimum Qualifications:

  • Must be 18 years of age
  • Must have a High School Diploma or equivalent education
  • Prior experience handling cash preferred
  • Ability to interact positively with large fan base
  • Must be detail oriented and have strong organizational skills
  • Must be outgoing, well-spoken and determined to make sales on behalf of MSE Foundation
  • Must be prompt and arrive to work on time
  • Must be a responsible, motivated individual unafraid to approach guests with a sales pitch
  • Must have the ability to work evenings, weekends and holidays if necessary
  • Must be available a minimum of 15 calendar days per month

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Ticket Operations
Coordinator, Ticketing and Credentials - National Hockey League (New York, NY)

SUMMARY

The Coordinator, Ticketing and Credentials will be responsible for assisting the Ticket Director with processing and distribution of credentials as well as other miscellaneous duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties include but are not limited to processing internal ticket request orders and conducting batch reconciliation with NHL Finance, invoicing of accounts, seat inventory management, assisting with Game Day / Event related operations, working closely with key constituent groups to execute and manage the invitation process, customer service issues, internally and externally, updating and maintaining customer, Club and Sponsor contact information, production of Fan Guides and information for micro-sites as well as other projects to be assigned.  This position will also assist with event setup in the credential system including credential management and distribution, obtaining photo id and printing of credentials, handling all customer service issues, implementing an accountability system for credentials, updating and maintaining customer contact information and working closely with other departments, outside vendors, rightholders etc. as well as prepare and coordinate print collateral materials for events.

QUALIFICATIONS 

The qualified candidate will have an undergraduate degree and should be proficient in Microsoft Excel.  Prior experience using Archtics software strongly preferred as well as prior ticket/event experience, specifically being involved in the issuance of credentials. 

They must have strong written and verbal communication skills with the ability to work as the member of a team.  The ideal candidate must be a highly motivated self starter with the ability to carry out detailed instructions.  Must have the ability to travel as necessary, including on weekends and holidays. 

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in New York. If necessary, are you able to relocate at your own cost? (The NHL does not pay relocation fees.)
2. Are you authorized to work in the United States?
3. Do you have prior experience working in ticketing or events? Where did you obtain this experience?
4. Do you have prior experience using Archtics? Where did you obtain this experience?
5. Please rate your Archtics skills on a scale of 1 - 10 (10 being the highest).
6. Are you willing and able to travel?
7. Are you available to work nights, weekends and holidays when necessary?
8. What are your salary expectations?


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Sales & Marketing: Ticket Sales
Ticket Sales Academy-Invitation Only - New Jersey Devils (Newark, NJ)

Are you looking to jumpstart a career in sports business? The one-day New Jersey Devils Sales Academy is your chance to be discovered! This exclusive event will give you the opportunity to showcase your skills, personality, and passion in front of the New Jersey Devils ticket sales leadership team for a shot at a full-time position with the Devils.

The New Jersey Devils Sales Academy will feature trainees working hand-in-hand with professional sports sales coaches to develop the skills necessary to launch a career in the revenue-generating side of the business. The training program will be focused on giving you exposure to different styles and techniques so you can build your own sales presentation. 

Date:

  • August 10th, 2015

Event Details:

  • 12 p.m. to 5:30 p.m. (Lunch will be provided)
  •  Training to include classroom style, interactive, game situations, cold calling, and role playing
  •  Full-time job interview sessions throughout the day with multiple members of the New Jersey Devils sales leadership team
  •  There is no cost to participate in the Sales Academy and spots are extremely limited

Candidates:

Aspiring sports business professionals looking to break into ticket sales in order to build a foundation for a long-term career in a revenue-generating position such as:

  • Ticket Sales & Service
  • Group Sales
  • Corporate Sponsorship Sales & Activation
  • Premium Sales & Service
  • Business Development
  • Sales Leadership (Manager, Director, Vice President)

Sales Coaches/Hiring Managers:

  • Shawn Doss - Vice President, Ticket Sales & Service
  • Michael DeMarino - Director, Tickets Sales
  • Doug Hine - Senior Manager, Business Development
  • Frank Batres - Manager, Ticket Sales
  • Dustin McCorkle - Manager, Ticket Sales
  • William Lamont - Senior Manager, Group Sales
  • Danielle Toussaint - Manager, Service & Retention
  • Marissa DiCosmo - Team Lead, Service & Retention 

 Application Details:

  • To be considered, all applicants must possess (or graduate in spring 2015) an undergraduate degree from an accredited college or university.
  • All applicants will be notified on the status of their selection to participate no later than one week before their Sales Academy date. There is no registration fee to attend the event, but access to this event will be limited. Submitting an application does not guarantee participation.
  • In person offers will be made to candidates who exceed expectations.

An Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. What do you hope to gain from this experience?
2. Why are you interested in working in sports?
3. What motivates you to succeed?
4. What characteristics do you possess that would make you a successful sales associate?
5. What do you hope to gain from this experience?


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Sales & Marketing: Community Relations
Foundation Event Staff - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

Created in 2005, the Detroit Red Wings Foundation invests in the future of our community by providing funds and resources to worthy causes that contribute to the growth of the sport of hockey.

The Detroit Red Wings Foundation event staff team delivers optimum service in a friendly and professional manner while assisting with Detroit Red Wings Foundation events including 50/50 Raffles and special fund-raising events. Team members provide fans, volunteers, supporters and partners with correct and accurate information, help resolve problems that add to the positive experience of attending or participating in Detroit Red Wings Foundation special events.

Essential Job Functions
• Assist with all aspects of the Detroit Red Wings Foundation 50/50 raffle program including, but not limited to the following:
     - Coordinate set up and tear down of 50/50 Raffle equipment
     - Assist in the supervision and training of 50/50 raffle volunteers
     - Assist with volunteer audit process, including cash counting and accounting
     - Assist with troubleshooting and in-game management of raffle volunteers and supplies including kiosks, tablets and           printers
     - Organize raffle supplies, including volunteer training materials
     - Arrive at Joe Louis Arena three (3) hours before game time
• Assist with all aspects of the Detroit Red Wings Foundation special fund-raising events including, but not limited to the following:
     - Coordinate set up and tear down of silent and / or live auction
     - Assist with check-in, program and auction execution including check out process
     - Assist with ancillary fund-raising events such as grab bag sales, on-line auctions, as including events at Joe Louis Arena and other venues

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Some college required.
• Must have strong interpersonal skills and provide excellent guest service.
• Must be able to communicate well, follow instructions, work well with money, and be patient, alert, and courteous at all times.
• Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations.
• Must be able to report to work 3-4 hours prior to game time. Hours may be dependent on the length of the hockey game, weather delays, overtime, etc.
• Applicant must not mind being confined to a cashier booth and working alone during his/her shift.
• Must be able to satisfactory complete a criminal history Background check.

Preferred Knowledge, Skills and Abilities
• Experience working in the sports and entertainment industry, particularly in hockey.
• Experience volunteering and/or working with nonprofit(s).

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays.
• Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather).
• Exposure to moderate - high noise level.
• Ability to lift a minimum of 25 lbs.
• Frequent visual/auditory attention.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 


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Sales & Marketing: Community Relations
Community Relations Assistant- Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The Community Relations Assistant is a part-time position responsible for providing a wide range of support to the Detroit Red Wings community relations and public relations department during the 2015-16 season (September – Playoffs) in all areas including, but not limited to, donation requests, community events and game day PR responsibilities. The position requires an average of 20 hours per week, not to exceed 30 hours in any given week.

Key Responsibilities: 
•    Process charitable donation requests and fan pack requests
•    Package autographed items and coordinate delivery of donation items
•    Respond to donation inquiries by phone and email; manage team’s donations email 
•    Track donation requests
•    Assist Community Relations Coordinator with maintenance of donation and fan pack logs
•    Log Red Wings for Reading program entry forms and send out reading fan packs to participating students
•    Package goody bags for all players’ charity ticket programs for each game
•    Manage multiple department email accounts and general correspondence, including incoming team fan mail
•    Assist with coordinating charity in-game collections and drives
•    Assist with preparations for 2015-16 community relations events, including but not limited to Breast Cancer Awareness Night, Military Appreciation Night and Wings for Wishes Night
•    Assist at internal team signings, practice visits, meet and greets, and appearances when necessary
•    Assist Detroit Red Wings Foundation with large-scale fundraising events

Supplemental Job Functions:
•    Performs other duties as assigned

Minimum Knowledge, Skills and Abilities:
•    Collegiate experience
•    Evidence of solid communication skills through verbal, written and telephonic channels
•    Ability to demonstrate computer proficiency, particularly with Microsoft Word and Excel
•    Experience with mail merge and sorting/editing spreadsheets
•    The ability to produce material under strict deadlines with a high attention to detail
•    Candidates should be a self-starter who takes initiative 
•    Knowledge of hockey

Preferred Knowledge, Skills and Abilities:
•    Experience working in the sports and entertainment industry, particularly in hockey
•    Pursuit of a degree in the fields of Public Relations, Communications, Journalism or Sports Management is preferred
•    Experience in community relations and public relations 
•    Experience volunteering and/or working with nonprofit(s)

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to moderate - high noise level
•    Ability to lift a minimum of 25 lbs.
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


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Sales & Marketing: Community Relations
Community Relations Game Night Volunteer - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The Community Relations Game Night Volunteer is a part-time, unpaid volunteer opportunity to support the team’s community relations initiatives on game nights during the 2015-16 season (September – April).

Key Responsibilities: 
•    Deliver goody bags for players’ charity ticket programs and take photos of their guests at each game
•    Assist with in-game concourse activities, including but not limited to charity collections/drives, auctions and mystery puck draws
•    Check in charity suite guests when necessary
•    Take photos of in-game CR events and activities
•    Assist with special guests when necessary, including Zamboni rides and goody bag deliveries
•    Assist with post-game player meet and greets as needed

Supplemental Job Functions:
•    Performs other duties as assigned

Minimum Knowledge, Skills and Abilities:
•    Collegiate experience
•    Must be able to volunteer at majority of home games during the 2014-15 season, arriving at the Joe two hours before each home game
•    Evidence of solid communication skills through verbal, written and telephonic channels
•    Candidates should be a self-starter who takes initiative 
•    Knowledge of hockey
•    Must be able to maintain professionalism when working with and around professional athletes, coaching staff and management
•    Must be willing to work hard, be on time and present him/herself professionally
•    Must be organized and efficient with the ability to take the initiative on a task

Preferred Knowledge, Skills and Abilities:
•    Experience working in the sports and entertainment industry, particularly in hockey
•    Pursuit of a degree in the fields of Public Relations, Communications, Event Management or Sports Management is preferred
•    Experience in community relations and/or nonprofits 

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to moderate - high noise level
•    Ability to lift a minimum of 25 lbs.
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Volunteers Receive:
•    The chance to attend every home game during the season for free
•    Complimentary parking in the gravel lot and complimentary dinner at every home game
•    Networking opportunities with DRW colleagues in various departments
•    Valuable experience on how a professional team handles media relations and community relations on game nights
•    Opportunity to participate in PR writing exercises (i.e. writing press releases and advisories) to add to his/her portfolio and to get a better understanding of how a sports team promotes its events and activities. Volunteers are not required to participate in these exercises, but it is a chance for volunteers to try their hand at public relations writing if he/she is interested.


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Sales & Marketing: Database Marketing/Analytics
Manager, CRM & Analytics (Ticket Sales) - St. Louis Blues (St. Louis, MO)

The Manager, CRM & Analytics (Ticket Sales) for the St. Louis Blues Hockey Club, Scottrade Center & Peabody Opera House is responsible for providing technical and administrative support to the Director of CRM & Analytics while coordinating the development and utilization of the organization’s customer databases to drive ticket sales and residual revenue. This includes the management and organization of client and prospect lists, coordination of e-mail marketing programs and direct mail campaigns, and the use of Ticketmaster’s Archtics and CRM to manage data and create detailed reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Effectively monitor and utilize client data in order to increase the revenue streams of the St. Louis Blues, Scottrade Center and Peabody Opera House
  • Maintain Archtics ticketing database, list management and related data hygiene (NCOA, data appends from third-party providers, Federal/State Do Not Call updates) in conjunction with CRM
  • Assist with e-mail subscription programs, client services data management, various research projects, and other duties as assigned in order to increase the revenue streams of the St. Louis Blues, Scottrade Center and Peabody Opera House
  • Facilitate execution and analysis of sales campaigns from initial lead assignment through final recap reports
  • Facilitate the functional relationship between the ticket sales team and the box office for various ticketing processes
  • Provide appropriate customer lists for direct mail and e-mail marketing campaigns, creatively analyzing options for segmentation and ROI calculation
  • Responsible for reporting to executive staff on a regular basis for related business purposes; must be able to handle requests with speed and accuracy on short notice in a fast-paced environment
  • Pursue new data collection programs via surveys, in-game activities, and other methods
  • Assist with data analysis to aid management team
  • Work directly with Ticketmaster, NHL colleagues and vendors to best manage and enhance team data and processes effectively
  • Become an expert on how to use database marketing to drive ticket sales
  • Ensure compliance with email and direct marketing regulations including CAN-SPAM, COPPA, Do Not Call legislation, and other constraints affecting direct marketing activities
  • Perform all other duties as assigned

QUALIFICATIONS:

  • Bachelor's degree (BA/BS) from four-year college or university in business, marketing, economics, sports management, communications, or a related field
  • 1+ years experience with Ticketmaster Archtics software (or a related ticketing/CRM system) is preferred
  • Strong working knowledge of Microsoft Excel (including pivot table generation) is required; some knowledge of VBA programming and SQL programming is preferred
  • Outstanding written and verbal communication skills
  • Attention to detail and strong sense of organization
  • Ability to successfully balance multiple projects and multitask
  • Must be a flexible and reliable team player
  • Must be a self-starter who is able to work independently
  • Ability to meet deadlines under pressure
  • Ability to maintain confidentiality and show professionalism and discretion with sensitive materials and data
  • Experience with MS Dynamics or other CRM system a plus
  • Experience with data visualization tools a plus

This is primarily an office position, but applicant must be able to work nontraditional hours (including evenings, weekends and holidays) in nontraditional settings when requested

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please explain your knowledge of Ticketmaster Archtics software.
2. Please provide your salary expectation (a number, please).


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Sales & Marketing: Client Relations/Customer Service
Game Night Staff - Guest Services (Part-Time) - Washington Capitals (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  The Washington Capitals are looking for positive and motivated individuals interested in gaining experience with a professional sports organization while working game nights at Verizon Center.

Responsibilities:

  • Work closely with full-time Guest Services staff in the execution of game night duties
  • Assist with set up and breakdown of Guest Services areas
  • Provide superior customer service to all Capitals fans
  • Assist in the distribution of giveaway items
  • Respond to fan and season-ticket member inquiries regarding the Verizon Center, ticket plans and the teams
  • Be familiar with season-ticket member benefits and events
  • Assist with Monumental Rewards including distribution and inventory management
  • Other responsibilities as assigned
  • Commitment to work a minimum of 20 games
  • Other responsibilities as assigned

Minimum Qualifications:

  • Passionate about the Washington Capitals and the sport of hockey
  • Strong interpersonal skills
  • Fan-friendly attitude and willingness to help
  • Ability to work well with others in a fast-paced environment
  • Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required
  • Requires prolonged standing; ability to lift and carry up to 25 pounds
  • Must be 18 years old

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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