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Current available jobs in Sales & Marketing:


» Manager, Corporate Partnership Sales - Anaheim Ducks Hockey Club (Anaheim, CA)
» New Business Account Executive - Season Ticket Sales - Anaheim Ducks Hockey Club (Anaheim, CA)
» Premium Sales Manager - Anaheim Ducks Hockey Club (Anaheim, CA)
» Manager, Corporate Partnerships - Arizona Coyotes Hockey Club (Glendale, AZ)
» Premium Seating Manager - Arizona Coyotes Hockey Club (Glendale, AZ)
» Game Night Staff - Marketing & Promotions (part-time) - Boston Bruins (Boston, MA)
» Part-time Promotions Special Event Staff - Carolina Hurricanes (Raleigh, NC)
» Season Sales Account Executive - Columbus Blue Jackets (Columbus, OH)
» 50/50 Raffle Sales Representative - Dallas Stars Foundation (Frisco, TX)
» Consumer Business Intelligence Analyst - TD Garden Boston Bruins - Data Analyst (Boston, MA)
» Data Architect - TD Garden Boston Bruins - Data Architect (Boston, MA)
» Digital Website Producer - TD Garden Boston Bruins - Digital (Boston, MA)
» For Immediate Hire - New Fan Development Representative - Nashville Predators (Nashville, TN)
» Box Office Associate - Nashville Predators (Nashville, TN)
» Director, Consumer Product Licensing - National Hockey League (New York, NY)
» 50/50 Raffle Ticket Seller - New Jersey Devils (Newark, NJ)
» Marketing Event Staff- Little Devils Zone - New Jersey Devils (Newark, NJ)
» Director, Special Events - Prudential Center (Newark, NJ)
» Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)
» Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)
» Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)
» Marketing Manager - Prudential Center/New Jersey Devils (Newark, NJ)
» Email Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)
» Digital Marketing & Analytics Manager - Prudential Center/New Jersey Devils (Newark, NJ)
» Guest Services Intern - St. Louis Blues/ Scottrade Center (St. Louis, MO)
» Director, Membership Services - Vegas Golden Knights (Las Vegas, NV)
» Account Executive, Ticketing & Premium - Vegas Golden Knights (Las Vegas, NV)
» Coordinator, Ticket Operations - Vegas Golden Knights (Las Vegas, NV)


Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnership Sales - Anaheim Ducks Hockey Club (Anaheim, CA)

The Manager- Corporate Partnership Sales is responsible for selling and marketing integrated corporate partnership programs that incorporate all hockey team and arena-controlled marketing and media assets.  These assets would include, but not be limited to, traditional signage, television, radio, print and digital (Internet), corporate hospitality and regional intellectual property rights / promotional rights.  The Sales Manager will manage and oversee the entire sales process from the prospecting phase for new business to the execution of the contractual agreements with the corporate partners.  He or she will also be responsible for assisting the Research Analysts, when necessary, to create marketing partnership proposals and provide input to generate effective consumer insight data.  

Examples of Essential Duties/Responsibilities:  
•    Responsible for selling all Anaheim Ducks and Honda Center-controlled partnership assets
•    Aggressively prospect local and regional companies for new revenue opportunities
•    Secure prospect meetings that result in comprehensive needs analyses to gain further understanding of the prospects’ goal and objectives
•    Work with in-house counsel to administer and fully execute contractual agreements for new business and renewal opportunities
•    Assist the Corporate Partnership Activation team to ensure that all negotiated contractual benefits are executed
•    Responsible for the financial collections for each respective account sold
•    Maintain and report weekly sales / prospecting activity
•    Assist with the creation and development of sales collateral and other technology-related materials
•    Collaborate with Marketing (and, other internal departments) to integrate Anaheim Ducks and Honda Center initiatives into corporate partnership programs
•    Other duties as assigned

Specific Qualifications/Abilities: 


•    Bachelor’s degree or equivalent
•    Minimum of five (5) years of proven corporate partnership sales experience within the sports and/or entertainment business industry
•    Excellent verbal, written and presentation skills
•    Ability to effectively prospect (‘cold call’) companies for qualified sales leads and to call on executive level decision-makers for new business opportunities
•    Ability to effectively interface with various departments and personnel within the organization
•    Possess a “Rolodex” of contacts
•    Working knowledge of Microsoft Office applications and customer relationship programs
•    Flexible schedule with the ability to work nights and weekends frequently to provide assistance (‘coverage’) for Ducks games and various Honda Center events


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Sales & Marketing: Ticket Sales
New Business Account Executive - Season Ticket Sales - Anaheim Ducks Hockey Club (Anaheim, CA)

Business Development Account Executive – Season Ticket Sales

The Business Development Executive for Season Ticket Sales is a full-time, non-exempt position within the New Business Development Department. This position is responsible for selling season and partial plans, as well as suite rentals. The incumbent of this position must be self-motivated and able to meet and exceed stipulated sales goals. This position reports directly to the Director of Ticket Sales.  


Examples of Duties/Essential Functions:

• Sell season tickets and partial plans to area businesses and individuals
• Generate new sales through telephone, outside appointments and development of referrals and leads through networking, cold calling, prospecting and other techniques
• Make daily sales calls per direction of department manager
• Maintain computerized records of all clients and prospects with our CRM system
• Develop, maintain and build own prospect list in addition to any leads provided by the company
• Meet or exceed sales goals as determined by department manager
• Build and leverage relationships with businesses and individuals in order to promote sales
• Assist with game night activities, as well as any special events on an as needed basis
• Other duties as assigned by department manager


Qualification Standards:

• Bachelor’s Degree from an accredited four year college or university or equivalent experience.
• Minimum of one (1) year prior sales experience; preferably in a professional sports environment.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to meet and exceed stipulated sales goals
• Effective time management and organizational skills
• Flexible schedule with the ability to work nights, weekends and some holidays as required. Must be available to work all Ducks home games and some away games
• High energy and passion for what you are selling
• Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) experience in Archtics and CRM a plus.
 

The Anaheim Ducks offers a competitive salary and comprehensive benefits package. EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one (1) year of prior sales experience?


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Sales & Marketing: Premium/Suite Sales
Premium Sales Manager - Anaheim Ducks Hockey Club (Anaheim, CA)

Premium Sales Manager

Overview:

This position will be responsible for the sales and renewals of the Honda Center premium products including Luxury Suites and Premium Club Seats for the Anaheim Ducks.


Examples of Essential Duties/Responsibilities: 
•    Effectively promote and sell Honda Center Luxury Suites and Premium Level Seats.
•    Meet or exceed established sales goals and objectives.
•    Generate new sales through telephone, outside appointments and development of referrals and leads through networking, cold calling, prospecting and other techniques
•    Build and leverage relationships with businesses and individuals in order to promote sales 
•    Maintain and produce accurate reports regarding sales, appointments, prospecting calls and account maintenance.
•    Participate in events, promotions, client entertainment and other activities as required.
•    Work and perform assigned event day and event night responsibilities during Ducks home games and other Honda Center scheduled events.
•    Other duties as assigned by department manager
•    Work closely with Premium Ticketing and Servicing departments

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 


•    Bachelor’s Degree from an accredited four year college or university or equivalent experience
•    Minimum of three (3) years prior sales experience selling to high-end clientele; preferably in a professional sports or entertainment environment.  
•    Excellent communication skills, both written and verbal. 
•    Demonstrated ability to meet and exceed stipulated sales goals
•    Effective time management and organizational skills
•    Flexible schedule with the ability to work nights, weekends and some holidays as required.   Must be available to work all Ducks home games and some away games   
•    High energy and passion for what you are selling 
•    Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) experience in Archtics and CRM a plus.
•    Valid driver’s license required with good driving record


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Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:               Manager, Corporate Partnerships

Department:          Corporate and Suite Sales

Reporting:             Vice President, Corporate and Suite Sales

Job Summary

The Manager, Corporate Partnerships is responsible for generating new business revenue with local, regional and national companies through the integrated packaging of Arizona Coyotes and Gila River Arena assets in the areas of television, radio, signage, digital, publications, promotions and hospitality. Also responsible for the overall management of several existing corporate partnerships including the development of new revenue opportunities, creating value added opportunities and mutually beneficial market activation programs.

Tasks and Responsibilities:

• Research, prospect and establish leads for corporate relationships followed by an introductory needs analysis/discovery meeting utilizing a consultative sales approach.

• Prepare and present proposals to corporate decision makers.

• Work closely with Director of Corporate Partnerships and other members of the corporate partnerships sales team to achieve departmental goals.

• Work closely with assigned corporate partnerships coordinators to ensure contractual fulfillment with an emphasis towards maximizing cross promotional opportunities.

• Generate a pre-determined level of new business revenue for Coyotes and Gila River Arena with special attention to net revenues.

• Maximize category yield in all major categories through the sale of fully integrated partnerships.

• Prepare weekly sales reports.

• Work game days and special events to entertain existing partners and prospects.

• Work closely with other departments within the organization on corporate partner related programs.

• Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

• Self-motivated team player with a proven ability to work with aggressive individual and team sales goals.

• Superior knowledge regarding the practices and principles related to the sale and implementation of corporate partnerships.

• Ability to establish and maintain strong working relationships with corporate clients and co-workers.

• Excellent oral, written and presentation skills.

• Solutions-oriented, problem solving mentality a must.

• Must be creative, detail oriented, possess a strong work ethic, be willing to learn and have a burning desire to succeed.

• Possess superior negotiation skills coupled with a net profit bottom line mentality.

• Willingness to work nights, weekends and holidays as required.

Education and Formal Training:

• Degree in sports management/marketing or related field preferred.

Experience:

• 3 to 5 years of professional sports corporate partnerships sales experience required.

? Material and Equipment Used:

• Microsoft Word, Excel and PowerPoint

• Kore, CRM, Repucom and Scarborough Research ?


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Sales & Marketing: Premium/Suite Sales
Premium Seating Manager - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                      Premium Seating Manager

Department:                Corporate and Suite Sales

Reporting:                   Sr. Director, Premium and Suite Sales

Job Summary

As a member of the Premium Sales team, the Premium Seating Manager is responsible for the sales of the Gila River Arena Luxury Suites, Loge Products, and Premium Season Tickets for the Arizona Coyotes and Gila River Arena. This position will be responsible for generating new sales through outbound prospecting, office presentations, inbound calls and referals which pertain to all the premium seating products. This position will receive supervision from the Sr. Director, Premium and Suite Sales with the expectation to make excellent front-line customer service decisions pertaining to the sales and service of the Premium Seating products to prospects and current Luxury Suite & Premium Seating clients.

Tasks and Responsibilities:

• Execute effective corporate sales calls and presentations promoting the purchase of the Premium products in order to meet established sales goals and objectives.

• 60 – 75 daily calls

• 8-10 weekly appointments with executive decision makers

• Direct sales of all ticket products to wide range of clientele, including but not limited to, corporate executives, business people, hockey fans, and non-hockey fans.

• Proactively solicit and follow-up on any personal sales leads under the guidelines established by supervisors.

• Maintain and be able to produce on a regular basis accurate reports regarding sales, appointments, and account maintenance.

• Work in conjunction with the Premium Sales and Service team to uphold mandates and ethics of the entire department regarding sales and service objectives.

• Cooperate in collection and referral of leads for suite opportunities.

• Participate in events, promotions, client entertainment and other activities as required.

• Work closely with Ticket Operations department to ensure inventory integrity, and high levels of service for the Luxury Suite and Premium Seating clients.

• Work scheduled shifts during Coyotes home games and other Gila River Arena scheduled events.

• Evaluate demand for product, including pricing, service levels, guest experience, advising the Sr. Director, Premium and Suite Sales of its strengths and weaknesses.

• Complete all ticketing contracts and collect all monies due, including any past monies due.

• Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

• A minimum of 5 years of sales & service experience

• A proven track record in relationship building and networking skills with the ability to interact effectively and professional, diplomatic and in a mature manner internally and externally

• Aggressive solicitor of business with drive and initiative to succeed

• Polished presentation skills, with an ability to think and react to situations confidently

• Assertive, persistent, results-oriented

• Understands the importance of working as a team

• Required to work events performed or played at Gila River Arena

• Motivated, Dynamic, hard working and confident

Education and Formal Training:

• Bachelor degree in communications, business, marketing or related field.

• Proficient in Microsoft Word, Excel and Power Point. Experience:

• Previous business to business sales is preferred

Material and Equipment Used:

• Microsoft CRM and Ticketmaster Archtics


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Sales & Marketing: Game Operations/Presentation
Game Night Staff - Marketing & Promotions (part-time) - Boston Bruins (Boston, MA)

About Us: The Boston Bruins are an Original Six franchise in the National Hockey League with a storied history going back to 1924. They have won 6 Stanley Cup championships and have had the numbers of 10 former players retired. In addition, the Bruins have had over 52 former players/coaches named to the Hockey Hall of Fame. Visit the Boston Bruins’ website at http://www.bostonbruins.com

Your Role: Act as promotional support during all Boston Bruins home games and events. Assist the Marketing, Boston Bruins Foundation, Corporate Partnerships, Sales and Community Relations departments with in-game activities, special events and appearances. Responsibilities include interacting with fans, preparing giveaways for in-game use, completing all of game day setup, assisting with crowd interactive games, and escorting Blades as well as Bruins Ice Girls at appearances and events. The successful candidate will act as a promotional and goodwill ambassador for the Boston Bruins Hockey Organization. Other duties as assigned.

Our Expectations: Excellent customer service skills and basic knowledge of the Boston Bruins. Must be reliable, honest and have strong communication and interpersonal skills. Must have the ability to prepare event set-up and break down as well as work a flexible schedule including nights, weekends and holidays.

Qualified applicants are required to work all game days and major team events. Applicants are also required to provide their own transportation to and from work as well as determine their own parking arrangements.

*Please note, these Game Night Staff roles are for the 2016-2017 season.


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Sales & Marketing: Promotions
Part-time Promotions Special Event Staff - Carolina Hurricanes (Raleigh, NC)

The Carolina Hurricanes are currently seeking qualified candidates for a Special Event Staff position within the Promotions & Fan Development department for the remaining 2016-2017 season.  The main focus of this position will be helping with our South Plaza Parties and 50/50 raffle.   

The Promotions and Fan Development department strives to bring the benefits and excitement of hockey to all ages and skill levels. Through a wide range of promotions and fan development programs the department not only connects with our biggest fans, but those who have never picked up a stick or witnessed professional hockey. While there is a strong and noticeable presence at home hockey games, the Hurricanes promotions and fan development activities also extend into local schools, the business community and social events throughout the Triangle and North Carolina.

Our department is also home to the Hurricanes mascot-- Stormy the Ice Hog; the fan development team, Storm Squad; and the Hurricanes youth and amateur hockey programs, all of which help further our objectives to impact the entire community.

South Plaza Parties are held during select Carolina Hurricanes home games.  Each party includes live music, an inflatable obstacle course, moon bounce, street hockey, the slap shot booth, food and beverage and interactive sponsor booths.  The parties start two hours before faceoff and end 15 minutes before puck drop. 

Responsibilities include, but are not limited to:

  • Managing inflatable rides during the South Plaza Parties
  • Help with setting up and breaking down of South Plaza Parties.
  • Help manage our 50/50 raffle during select home games
  • Provide exceptional customer service to our fans and corporate partners in attendance.
  • Be available to assist with special events like the Caniac Carnival, Summerfest Celebration, Kids ‘N Community Foundation events, and game-day giveaways.  
  • Special Event Staff will gain experience in promotions, event management, public and community relations and will see leadership opportunities.
  • 80% availability for games is required.

Qualifications:

  • Must possess a personable demeanor, excellent customer service and problem-solving skills.
  • Experience working in promotions or entertainment events is considered a plus.
  • A desire to learn and work within the sports industry is necessary.
  • Must be at least 18 years of age.
  • College students encouraged to apply

 This is a paid position.

Must pass a criminal background check.  PNC Arena and the Carolina Hurricanes are an Equal Opportunity Employer and provide for a drug free workplace.  

If you have any questions please contact Jonathan Boggs at jonathanb@carolinahurricanes.com.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you previously been employed by PNC Arena? If so, when and in what department?


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Sales & Marketing: Ticket Sales
Season Sales Account Executive - Columbus Blue Jackets (Columbus, OH)

Responsible for generating new season ticket and group sales revenue from individual consumers and members of the Central Ohio business community.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Meet or exceed annual sales goals for both renewal and new business as established by management.
  • Identify and target potential season ticket and group outing customers.
  • Identify needs of each customer and present them with customized solutions utilizing the full menu of Columbus Blue Jackets ticket products.
  • Execute a required number of proactive and personal touch points with assigned customers throughout the year, including but not limited to personal outbound phone calls, personal e-mail correspondence, in-office visits and interaction at games and events.
  • Build value and increase customer loyalty by exceeding expectations, anticipating needs and providing 'wow' moments through unique, memorable and personalized experiences at Columbus Blue Jackets games and events at Nationwide Arena.
  • Become an expert on the ticket products and services offered by the Columbus Blue Jackets and Nationwide Arena to provide timely information and resolution to customer concerns and issues.
  • Maintain complete and updated profiles on all assigned accounts and prospects through consistent database reporting.
     
  • Work cooperatively with and alongside the Ticket Service and Retention team to ensure a smooth account transition process for full season ticket accounts once a new sale is complete.


Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

  • Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; presents solutions that meet customer objectives; manages and documents sales process.
  • Achievement Focus - Demonstrates persistence and overcomes obstacles.
  • Job Knowledge - Competent in required job skills and knowledge including exhibiting a proven track record of personal sales success in selling products of similar nature and price point to individual consumers and corporate decision makers; exhibits ability to learn and apply new skills.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Communications - Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
  • Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.
     
  • Dependability - Commits to the hours of work necessary to reach goals, including evenings, weekends and holidays.


Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's degree from four-year college or university in Sports Management or business-related field is preferred. A minimum of 2-3 years business to business sales experience is required.

Computer Skills
Preferably and to perform this job successfully, an individual should have knowledge of Microsoft CRM, ACT, Goldmine or Salesforce; Microsoft Office Suite; and Ticketmaster and Archtics software.

Physical Demands
While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to stand, climb stairs, walk and sit.

Work Environment
The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a US Citizen, Permanent resident of the US or otherwise authorized to work in the United States?
2. Do you have a minimum of two years experience with business to business sales?
3. Do you have experience with and/or knowledge of Microsoft CRM, ACT, Goldmine or Salesforce; Microsoft Office Suite; and Ticketmaster and Archtics software?
4. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
5. Have you ever been convicted of a felony?


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Sales Representative - Dallas Stars Foundation (Frisco, TX)

To Apply for this job, please use the following link: https://dse.clearcompany.com/careers/jobs/cda0a8cb-8e7e-7b8a-b513-a2a76ebf3d32/apply?source=437501-CS-17315

Job Summary: This position will be the driving sales force behind the 50/50 Raffle Program benefiting the Dallas Stars Foundation.  This seasonal position will start in October, at the beginning of the hockey season and run through the conclusion of the playoffs for the Dallas Stars.

A 50/50 raffle is a raffle that will take place at all home games of the teams in accordance with Texas law, where one lucky winner will receive 50% of the pot (after allowable expenses) from that night’s event, while the team foundation will receive the other 50% to be dedicated to their ongoing charitable efforts.

The ideal candidate will be a punctual, hard-working and enthusiastic salesperson with excellent communications skills.  This employee will be responsible for the nightly sales of raffle tickets to help benefit the charities selected by the Dallas Stars Foundations.

Responsibilities:

  • Game night selling of raffle tickets to Dallas Stars customers within the American Airlines Center in either a stationary kiosk location or as a roaming sales representative.

  • Accepting and accounting for large sums of cash on a nightly basis.

  • Communication of the 50/50 raffle rules and procedures clearly to potential customers.

     

Qualifications:

  • High school graduate (College graduate preferred)

  • Energetic personality with some level sales experience

  • Excellent verbal communication skills

  • Ability to be able to stand and walk for long periods of time in a hectic sports arena environment.

  • Non-traditional working hours are required for this position while teams are in market.  Must be able to attend at least 70% of each Dallas Stars home games.

  • Each game night commitment will be approximately 4-5 hours total, beginning 2 hours before the start of the game.

  • Must represent the teams exceptionally both in appearance and conduct at all times.

  • A passion for sports and/or charity work with a comfortable knowledge of the working environment in a professional sports arena.

DSE Hockey Club, L.P. is an Equal Employment Opportunity Company

To Apply for this job, please use the following link: https://dse.clearcompany.com/careers/jobs/cda0a8cb-8e7e-7b8a-b513-a2a76ebf3d32/apply?source=437501-CS-17315


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Sales & Marketing: Database Marketing/Analytics
Consumer Business Intelligence Analyst - TD Garden Boston Bruins - Data Analyst (Boston, MA)

Consumer Business Intelligence Analyst - TD Garden/Boston Bruins (Boston, MA)

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

Our Exciting Work Location:

The TD Garden, located in Boston, MA. It is home to the 2011 NHL’s Stanley Cup Champion Boston Bruins and the NBA’s Boston Celtics. The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with a Pro Shop, four private restaurants, 89 executive suites, 1,100 club seats, and a multi-million dollar High Definition video scoreboard. Please visit www.tdgarden.com to learn more.

Position Summary:

The Consumer Analyst will supports operations by being the technical lead in developing analyses for key revenue generating analysis across all DN Boston Holdings. Provide key insights and supporting data for existing initiatives as well as utilizing data-driven recommendations to support growth in the following areas:

Strategic/Consumer Insights Management – perform data research and analysis process necessary to generate the revenue improvements we can expect from full utilization of a more robust data-driven strategy.

Business Intelligence Reporting– Technical lead with the development of key reports, dashboards and analysis to be utilized in the daily management of the field operations.

Analytic Driven Research – Produce and analyze key reports on financial, marketing and operations to ensure operations are continually driving improvement.  Assists in consolidation of disparate major data sources into streamlined dashboards and reporting tools that aid in generating actionable insights.

Business Development – Develop analysis for comprehensive case studies and proven success stories to be utilized as a sales tools for new business.

Additional Responsibilities:

  • Responsible for predictive/statistical modeling, data science, market research & visualizations while developing design algorithms to maximize revenue and optimize overall business performance.
  • Implements marketing and financial segmentation schemes, and predictive model scores for marketing initiatives by the business subsidiaries within Boston.
  • Design new and innovative analytical solution to predict customer behaviors & recommend actions to drive desired outcomes. Researches key trends affecting the sports and entertainment and hospitality industries.
  • Manage ongoing business models (refreshing & calibrating key sales & retention models). Develops analysis for operational campaigns by building BI dashboards, which visualize fundamental performance indicators. Technical lead on development of business rules, metrics for BI.
  • Perform ad-hoc analysis as needed to answer specific business questions & produce actionable insights.
  • Develops analysis for operational campaigns by building BI dashboards, which visualize fundamental performance indicators.
  • Coordinates with the Data-Architect for developing business rules, mapping and key usages of data structured within the data-warehouse.

Qualifications:

  • Bachelor's degree in Marketing, Finance, Mathematics, Operations Research, Statistics or related field with 5 year's relevant experience.
  • Experience working with large volumes of data; experience with POS and clickstream data is a plus.
  • Expertise in data extraction & transformation, relational databases & SQL
  • Ability to apply theoretical or experiential knowledge on predictive modeling, time series analyses, machine learning to solve large scale business problems, to research and create cutting edge solutions.
  • Knowledge of fundamental concepts of marketing, such as positioning, segmentation, consumer behavior, etc.  Understanding of complex digital ecosystems and metrics available for collection and analysis.
  • Consumer research and CRM / Loyalty administrator experience supporting customer analysis, segmentation for targeted marketing and sales planning.
  • Strong programming and analytical skills in major analytics software packages (e.g. SAS toolsets (SAS Enterprise Miner preferred), SPSS, R, etc).
  • Have ability, creativity and experience to generate quick, iterative, optimizing solutions in a wide range of business problems, from online marketing to merchandising.
  • Experience in Big Data sets, cloud based architectures, and deployment frameworks for machine learning algorithms (e.g. Hadoop, Hive, Hbase, Mahout, etc.).
  • Proficiency in analysis and knowledge of data presentation concepts and procedures required.
  • Proficiency in SQL or similar relational database management system required.

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Sales & Marketing: Database Marketing/Analytics
Data Architect - TD Garden Boston Bruins - Data Architect (Boston, MA)

The Data Architect will play a central role in upgrading and modernizing the data infrastructure supporting the TD Garden & Boston Bruins system environments. The Data Architect will lead the development /integration of the following: data storage processes, infrastructure, analytic tools, data-warehouse and data governance for the business. In addition, the Data Architect will take a key role in training Delaware North analytic personnel on efficient coding processes and serve as a key liaison between Analytics, IT, and the Business Units for the data warehouse.

  • Data Architecture & Warehousing – Lead developer on initiatives for: logical designs of data mapping from data sources as well as data flow design for translating into centralized physical databases.
  • Data Governance – Works with internal stakeholders & third party vendors to develop the data governance models / standards as well as the ETL process based on the models.
  • Data Processes – Leads the maintenance and daily support for the data-warehouse through implementation and refinement of the ETL processes.
  • BI Integration – Oversees the mapping of the integrating process for data into BI Tools and Reporting Platforms from the data-warehouse.
  • Leads the development and ongoing support of the data-warehouse, data accuracy, process integrity, mapping, business rules, and synchronization between data-systems.
  • Key liaison between TD Garden & Delaware North IT for integrating data that feeds from the data-warehouse for BI Tools and reporting
  • Works with third party vendors and key internal stakeholders on developing the data-governance models. In addition, insures the models integrate with the ETL processes for the data-warehouse
  • Leads development on creating data-dictionaries of key tables and libraries within the data-warehouse. All other duties as assigned.

Qualifications:

  • Bachelor's degree, Master's degree preferred in Computer Science, Mathematics, Software Engineering or related field with 5-7 year's experience in related fields listed below:
  • Data architecture with data platforms (such as): Netezza, Teradata, Oracle, AWS, Cognos, SAS
  • SAS programming to maintain, develop advanced SAS techniques to write for optimal efficiency. Proficiency in SAS should include at minimum but not limited to: Base SAS, SAS DI Studio, SAS Visual Analytics, SAS Customer Intelligence Studio
  • Architecting and structuring high volume, various data integrations and services
  • Working on data governance initiatives
  • Modeling, segmentation techniques, survival methods, or other advanced inferential techniques.
  • 2+ years of experience with cloud based data services preferred
  • Thorough understanding and experience in structured programming methodologies
  • Strong SAS skills with deep understanding of how procedures & data-steps work
  • Understanding of how data-governance impacts data-mining and statistical modeling of the data

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have SAS experience?


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Sales & Marketing: Consumer Marketing/Brand Management
Digital Website Producer - TD Garden Boston Bruins - Digital (Boston, MA)

Digital Website Producer This role reports to the Digital Platform Manager. Responsible for content management and development for all Boston Bruins and DNC Boston owned digital properties including BostonBruins.com, Boston Bruins Mobile App, TDGarden.com, TD Garden Mobile App., TDGardenapps.com, and other digital sites. Serves as point person for tech / design troubleshooting in support of daily site QA and functionality -Coordinate the implementation of website landing pages; video, photo and news content; sponsorship advertising integration; and Boston Bruins and TD Garden event and internal marketing/sales initiatives. Ensure consistency of presentation graphics and content across all owned digital platforms -Implements channel tracking, and provide key reporting on digital platform performance. Delivers insights and takeaways on digital campaigns by partnering with key business contacts to guide next steps and recommendations for how to move forward. 1st Major Function (65% of time spent) Produces the content development across our owned digital platforms including BostonBruins.com, Boston Bruins Mobile App, TDGarden.com, TD Garden Mobile App., TDGardenapps.com and other digital channels as needed while ensuring brand consistency across our web assets. Specifically: • Optimizes site performance consistently • Produces and manages site / app features and functionality • Leads ongoing QA of digital properties • Work with external vendors on content updates and platform changes including forms, virtual seating map, ticketing, and content optimization • 2nd Major Function (20% of time spent) Setup tracking utilizing tagging, pixels, CFCs within the site structure. Analyze and provide key 'real-time' reporting on digital campaigns to effectively inform internal stakeholders of performance trends and to measure campaign goals and objectives. Work alongside campaign specialist to take findings and make adjustments to the campaign/personalization tools to better target messaging to fans. • 3rd Major Function (15% of time spent) Utilizing multiple CMS tools as well as front-end development capabilities create specific pages for digital properties including BostonBruins.com, Boston Bruins Mobile App, TDGarden.com, TD Garden Mobile App., TDGardenapps.com for sales and marketing initiatives. All other duties as assigned. Degree(s) Required: Bachelor’s Degree in marketing, communications, computer science, graphic design or related field. All candidates must have 1-2 years professional experience managing content for high traffic websites. Must have exceptional communication and organization skills. Candidate is required to possess a working knowledge of and experience using website content management systems within the business environment. Candidate should demonstrate a familiarity with HTML 5, Javascript, Jquery, Adobe CS6/Creative Cloud, Flash, Sales Force, Marketo, and Adobe Campaign. Ability to manage technical projects from conception to implementation Fantastic attention to detail Ability to work under pressure and meet tight deadlines Flexible schedule – must be available on nights and weekends for TD Garden and Boston Bruins events, and/or additional events as necessary.


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Sales & Marketing: Ticket Sales
For Immediate Hire - New Fan Development Representative - Nashville Predators (Nashville, TN)

Job Title: New Fan Development Representative

Department: Ticket Sales

Job Reports To: Senior Director of Ticket Sales/Director of Premium Sales                                         

Status: Exempt

Major Responsibilities/Activities: 

  • Meet the established sales objectives.

  • Structured solicitation through outbound calls and face-to-face appointments.

  • Continuous solicitation of new business for the Nashville Predators, Bridgestone Arena and Ford Ice Center.

  • Make a required minimum of outbound sales calls each day with the goal of maximizing ticket revenue.

  • Represent the Predators organization at special events throughout the Nashville community.

  • Perform other duties and responsibilities as assigned.

     

    Minimum Requirements

  • Focused on obtaining a career in the professional sports industry.

  • Willing to work flexible hours.

  • Maintain a ‘team player’ mentality with the ability to handle multiple assignments in a fast-paced environment.

  • Possess excellent verbal communication skills with a friendly and professional telephone manner.

  • Be comfortable with making cold calls.

  • Hold strong time management and organizational skills.

  • Demonstrated ability to work independently and to self-motivate.

  • Demonstrated flexibility and creative problem solving skills.

  • Have a basic knowledge of computers.

  • Retain a passion for sales.

  • Comports with notions of accountability and teamwork.

  • Possess a valid driver’s license, possess a suitable driving history and be insurable by Club’s insurance carrier.

  • As a condition of employment, qualified applicant will be subject to a background check, including a driving history.

     

    Preferred Qualifications:

  • Four (4) year Bachelor’s degree in business, communications, sports marketing or related field. 

  • Proficiency in MS Word and Excel.

  • Nashville, TN residency preferred but not mandatory.  Must be willing to relocate if a non-resident.

     

    Essential Physical Functions

  • Required to work long hours on event days.
  • Ability to clearly communicate with clients and coworkers.
  • Ability to sit for extended periods of time.
  • Ability to stand in an upright position for continuous period of time. 
  • Excellent speaking and listening skills, requiring the perception of speech.
  • Walking, bending, carrying of light items such office supplies will be required.


Equipment Used:

  • General Office Equipment (i.e. PC, copier, facsimile machine, etc.).

    Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.


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Sales & Marketing: Ticket Operations
Box Office Associate - Nashville Predators (Nashville, TN)

Job Title: Box Office Associate

Department: Ticket Sales, Box Office

Job Reports To: Box Office Operations Manager

Status: Non-exempt

Major Responsibilities/Activities:

  • Services customers at Box Office windows.

  • Serves as box office receptionist on a rotating basis; this position includes preparing items for that night’s event for the event receptionist and post event wrap-up, including (but not limited to) filing claimed/unclaimed will call.

  • Prepares main box office area for event night activities and post event wrap-up, including but not limited to printing will call, preparing seller books, balancing coupons, hanging signage, writing out lost ticket vouchers.

  • Assumes supervisory role with part time ticket sellers.

  • Balances all daily transactions and completes daily rec sheets.

  • Prepares the daily sales reports and daily deposit reports on a rotating basis.

  • Ensures quality customer service for all Bridgestone Arena patrons.

  • Assists with Predator ticketing thru Archtics.

  • Helps with CMA Music Festival whenever needed.

  • Keeps the box office and break room area neat and tidy.

  • Responsible for Ticket Inventory and stocking.

  • Performs all other related duties as assigned.

    Minimum Requirements:

  • Two (2) year college degree required.

  • One (1) year of experience in a customer service and cash-handling environment is required.

  • Solid knowledge and proficiency in Ticketmaster and Archtics software.

  • Ability to problem solve.

  • Ability to provide and assess customer satisfaction.

  • Excellent verbal, written and organizational skills.

  • Employment is contingent upon successful completion of a background check.

  • Equivalent combination of education and experience may be taken into consideration.


    Essential Physical Functions:

  • Required to work long hours on event days.

  • Ability to clearly communicate with clients and coworkers.

  • Ability to sit for extended periods of time.

  • Ability to stand in an upright position for continuous period of time. 

  • Must have high finger dexterity.

  • Excellent speaking and listening skills, requiring the perception of speech.

  • Walking, bending, carrying of light items such as papers and office supplies, computer work, and answering phones will be required.

    Equipment Used:

  • Fan TM bar coding system.

  • Ticketmaster/Archtics ticketing system.

  • General Office Equipment (i.e. PC, copier, fax machine, etc.).


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Sales & Marketing: Consumer Marketing/Brand Management
Director, Consumer Product Licensing - National Hockey League (New York, NY)

SUMMARY

The role shall shape and implement marketing activity to support Consumer Products lines of business with advertising, promotion, brand development and PR initiatives. The role will translate business objectives, concepts and information into various forms of consumer and trade messaging and visual design. The role will provide creative direction and application behind consumer product communication and multi-channel sales. The position will provide creative agency and account management support for manufacturers and retailers in the development and execution of traditional and non-traditional media campaigns including television, print and social. The role will provide creative support for CP event activity. promotional materials, print collateral, logos, retail and event graphics, flyers, e-mails, web banners, and other CP Marketing/Communication deliverables.

ESSENTIAL DUTIES / RESPONSIBILITIES

The position will:

  • Develop CP marketing strategy and tactics to drive targeted leads.
  • Engage manufactures and retailers in the execution of Marketing and PR campaigns
  • Conceive and develop, consumer products brand pitches, endorsements, content creation and activation.
  • Lead support and production of CP integrated NHL partner marketing communications and campaigns including television, radio, print, digital, outdoor, POS and editorial content.
  • Manage CP advertising and promotion creative resources, provide advertising solutions from creative conception to execution.
  • Liaison to licensee, retailer and internal/external agency support for advertising and promotions.
  • Copy editor, write headlines to attract hockey fans and sell products.
  • Facilitate day to day implementation of CP league directed marketing initiatives for licensee/retail corporate partners and related CP activity for the NHL teams , players and broadcast.
  • Participate in function teams to enhance product design.
  • Administer style direction and style brand ethos in product advertising, production and execution providing on-set direction and supervision.
  • Partner account management in execution and delivery of marketing assets.

QUALIFICATIONS

The qualified applicant will have Bachelor’s degree in business marketing, advertising, mass communications and at least 7 years marketing and advertising experience consumer Products Corporation or related agency. Experience in packaged goods, consumer products or retail marketing a plus.  Experience in entertainment, sports, and hockey a plus.

The ideal candidate should have excellent communication, presentation and interpersonal skills with an aptitude and experience with brand strategy in connection with building customer awareness, preference and affinity.  Should have experience managing advertising production projects across multiple consumer touch points.  Should have the ability to analyze advertising and promotion results measuring return on investment monetary and intrinsic.  Should have an e ye for style, visual composition and attention to detail and strong abilities to manage production timelines and budgets.  Strong written and verbal skills required.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees).
2. Do you have the legal right to work in the United States?
3. What are your salary requirements for this position?
4. Do you have at least 7 years of advertising and marketing experience, preferably in a consumer products corporation or agency? If so, where did you gain this experience?
5. Do you have prior experience working with packaged goods, consumer products or retail marketing? If so, where did you gain this experience?
6. On a scale of 1 to 10, (1 being the least) how would you rate your ability to develop Consumer Product strategy to drive targeted leads?
7. Do you have prior experience working in entertainment or sports? If so, where did you gain this experience?
8. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of hockey?
9. Do you have a Bachelors degree in business marketing, mass communications or advertising?


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Sales & Marketing: Promotions
50/50 Raffle Ticket Seller - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking experienced and enthusiastic individuals to be Brand Ambassadors for our 50/50 Raffle Ticket Program. During every home game, the New Jersey Devils sell 50/50 tickets to help support our charity or a partnered charity for that particular night. Ticket sellers will be responsible for cash and credit transactions, meeting specific sales goals for each game, and dealing with face-to-face interactions of our Season Ticket Members and other fans.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Must work all or most New Jersey Devil Home Games
  • Must have a hockey background and/or knowledge
  • Must be very outgoing and friendly while interacting with customers
  • Must have a background in Sales and/or Customer Service
  • Must have experience in dealing with cash and credit card machines

Educational Background Required:

  • High School Diploma

  • Currently enrolled in college majoring in Sports Management, Marketing, or something similar

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;

 

Certifications

  • Certification Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (20% travel)

Physical Demands

This position requires the ability to lift up to 25 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Ticket Sales
Marketing Event Staff- Little Devils Zone - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking experienced and enthusiastic individuals to be Brand Ambassadors for our Little Devils Program. During every home game, the New Jersey Devils have an area where kids can become a member and play in a number of different activities. Little Devil Zone employees will be responsible for the maintenance of the zone and equipment, interacting with the kids with while in the zone, and managing cash and credit transactions for people purchasing new memberships.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Must work all or most New Jersey Devil Home Games
  • Must have a hockey background and/or knowledge
  • Must be very outgoing and friendly while interacting with customers
  • Must have a background in Customer Service
  • Must have experience and enjoy working with children under 15 years of age
  • Must have experience in dealing with cash and credit card machines

Educational Background Required:

  • High School Diploma

  • Currently enrolled in college majoring in Sports Management, Marketing, or something similar

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;

 

Certifications

  • Certification Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (20% travel)

Physical Demands

This position requires the ability to lift up to 25 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Event Operations/Management
Director, Special Events - Prudential Center (Newark, NJ)

Position Summary:

The Director, Special Events is responsible for driving revenue by selling all available space in Prudential Center including but not limited to the arena floor, restaurants, concourses, clubs and other event space for Private and Special Events.  This will involve outbound sales initiatives, building relationships in the event planning industry, implementing lead generating strategies and identifying and pursuing target markets all in an effort to maximize sales.  Additionally, the Director, Special Events will oversee the execution of all events and ensure a high level of customer service. 

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities

  •  Develops and executes a solid sales and marketing plan that drives revenue for all available space.  This includes but is not limited to a focus on graduations, commercial shoots, product launches, filmings and corporate hospitality;  
  • Attends industry conventions, trade shows and meetings i.e., Biz Bash and other industry leading networking opportunities;
  • Liaisons with booking, event operations, marketing and the arena’s food & beverage partner to maximize opportunities:
    • Understand and identify booking windows
    • Develop customized menus based on client theme, interest and budget  
    • Understand all capabilities of each space including AV and furniture options
    • Utilize all available marketing assets to generate leads and sales
  • Works with the arena’s premium, sponsorship and group sales departments to identify leads and further develop current relationships into additional revenue opportunities;
  • Works closely with the event operations department on the planning, development and execution of each event at a world-class level;
  • Stays current on industry trends involving event planning and special events;
  • Develops and maintains a database of prospects;
  • Maintains strong relationship with clients during the coordination, execution, final payment and evaluation stages of services;
  • Achieves all budget and sales goals and execute required forecasts, analysis and reporting in a timely manner.

Specific Job Knowledge, Skills and Experience:

  •  5 – 7 years of related experience in sales in the hospitality/service/event/catering industry, or equivalent combination of education and work experience;
  • Previous experience in a convention center or arena/club/theatre environment a plus;
  • Strong sales skills required including experience with prospecting, cold calls, and negotiating skills;
  • Has knowledge and experience in food & beverage area;
  • Possesses an entrepreneurial and dynamic spirit;
  • Has a strong attention to detail and enforces high customer service standards;
  • Ability to communicate effectively with management team, guests and team members;
  • Must be flexible with schedule and able to work different shifts;
  • Proficient in computer software including Microsoft Office and CRM.

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.  Must have the ability to stand, sit, crouch, and bend throughout the course of daily activities, and the ability to work in various climates based on the environment.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Consulting/Strategic Planning
Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)

Job Description

Job Title: Manager, Sales & Marketing Strategy

Department:  Strategy

Reports To:  Director, Strategy

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

 Position Summary:

Prudential Center and the New Jersey Devils are seeking a Manager, Sales & Marketing Strategy to drive our data analytics efforts and optimize our business practices. The candidate will work closely with the Ticket Sales and Marketing departments to develop, implement, and evaluate key initiatives in support of the organization’s revenue growth objectives. The Manager will be integral to increasing sales and marketing campaign effectiveness by leveraging analytics to drive actionable insights through the organization.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Develops and implements customized strategies at the core of the Prudential Center and New Jersey Devils’ business including:

    • Driving incremental ticket sales, sponsorship revenue, sponsorship activation, and in-arena attendance;

    • Improving customer retention, marketing effectiveness, and branding efforts;

  • Leads the organization’s ticket sales analytics function across all core products (full season tickets, flex memberships, partials, groups, and individuals)

    • Conducts rigorous analysis to of the primary and secondary ticket sales market activity to provide strategic guidance on ticket sales pricing

    • Analyzes sales trends to provide data-driven insights and recommendations on key growth drivers

  • Drives the sales & marketing strategy for all ticket sales promotions throughout the season

    • Collaborates with the ticket sales department to determine sales objectives and ideate on potential promotions to achieve results

    • Leads the measurement and evaluation of ticket sales promotions to optimize sales & marketing effectiveness

  • Provides consultation and advice to business leaders on opportunities to optimize existing business practices

    • Manages the creation and on-going tracking of KPIs across all critical sales and marketing functions

Qualifications:

  • Bachelor’s Degree, top-tier college/university

  • 2-3 years’ experience at a major, top-tier management consulting firm, investment bank, or in a corporate strategy function at a large consumer-facing brand

  • Expertise in utilizing MS Excel to conduct rigorous data analytics

  • High-level proficiency in distilling complex analyses into simple actionable recommendations

  • Proficiency in leverage MS PowerPoint to communicate ideas

  • Passion for sports & entertainment

Knowledge, Skills and Abilities:

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 

  • Results and bottom-line oriented yet will possess sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks;

  • Must be a self-starter, detail-oriented and work well under pressure.

     

    Certifications

    Not Required.

    WORKING CONDITIONS

     

    Travel Requirements

    May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

    Physical Demands

    This position requires the ability to lift up to 10 pounds.

    Work Environment

    This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)

Job Title: Marketing Director, NJ Devils                                                                         

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

Devils Arena Entertainment, LLC. is an equal opportunity Employer (EOE).

Job Description:

If you live and breathe sports, entertainment, and marketing, we want to talk to you. The three-time Stanley Cup Champion New Jersey Devils is looking for an experienced Marketing Director. The successful candidate will proactively drive and assume responsibility for the overall marketing direction of the club, Ultimately, the Marketing Director role is responsible for driving Revenue and Recruitment across all marketing communications channels for The New Jersey Devils, with a primary focus on increasing Sales of Single Game Tickets, Merchandise, and Food & Beverage.

The Marketing Director will partner with the Executive Creative Director, Digital Marketing Director, and VP Strategy to develop, implement, track and optimize all Devils marketing campaigns across all paid/owned/earned media channels, including mobile, web/app, social, experiential, and grassroots. Through thought-leadership and vision, the Marketing Director must create and maintain a highly collaborative, positive, and performance-oriented marketing organization that promotes best-in-class solutions and world-class fan engagement. The ideal candidate must possess an in-depth understanding of current marketing trends and technologies and possess great creative instincts. S/He must also have a “Fan First” mindset.

Key Responsibilities:

· Grow the Devils Brand: Drive Revenue (Single Game Ticket Sales & Merchandise) and Recruitment (Devils Database and Little Devils Youth Club Registrants) via marketing leadership, strategic vision, and innovative tactics.

· Monitor local trends and develop best practices to maximize attendance (including leveraging NHL case studies & research)

· Lead development of annual Marketing Calendar for Devils, in partnership with VP Strategy and VP Ticket Sales & Premium.

· Grow the People: Provide marketing skills and managerial expertise to the company by building, developing and managing a world-class sports marketing team.

· Plan and negotiate all paid media – TV, print, radio, print, OOH, and experiential, partnering with VP Strategy to measure & optimize ROI for campaigns against agreed upon KPIs.

·  Partner with VP, Marketing Partnerships to develop strategic partnerships with local entities to drive brand reach and awareness in marketplace.

· Grow the Culture: See Company Values and Commitments.

· Protect the Devils Brand: Oversee the usage of Devils brand and its marks across all media & communications, working in partnership with the Creative Director

· Develop annual strategy & marketing plan, inclusive of all tactics and resource allocation necessary, to achieve Devils business goals and objectives.

· Direct implementation and execution of all marketing and service policies and practices.

· Ensure marketing activations are coordinated, meeting planned objectives and meet all expenditure requirements agreed upon during business planning process.

· Partner with VP Strategy to develop and manage retail pricing structures and sales promotions.

· Provide leadership in the development of partnership & sponsorship marketing deals & program activations.

· Partner with Strategy & Analytics team to oversee and direct market research, competitor analyses and customer service and retention (CRM) monitoring processes and initiatives.

· Manage day-to-day relationships with external agencies and partners.

Required Skills:

· Cross-functional Leadership.

· Strategic & Innovative Thinking.

· Entrepreneurial Mindset.

· Strong sense of Accountability.

· Financial Management.

· Fan Focus.

· Impeccable Organizational Skills.

· Attention to Detail.

· Collaborative Personality.

· Functional Marketing Expertise.

· Learning Orientation.

· Effective Presentation & Communication Skills.

· Coaching & Mentorship Orientation.

Desired Skills and Experience:

·  8-10+ years of experience in a marketing, sports & entertainment or related marketing role.

·  Bachelor’s degree from accredited college/university required.

·  Exceptional project and relationship management skills - deep cross-functional collaboration is required.

· Strong analytical and communication skills; ability to present ideas clearly and concisely.

· Passion for sports, entertainment, & pop culture.

· Excellent interpersonal skills; able to interact with Ownership, C-Suite Executives, colleagues, agencies, the community, and business partners of all demographics and professional levels.

· Demonstrable experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns.

· Strong analytical skills and data-driven thinking.

· Flexibility in working extended hours including nights, weekends, and holidays as required.

· Up-to-date with the latest marketing best practices in all aspects of marketing communications.

Working Conditions:

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend. This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events that may take place in the arena or offsite, including on weekends and/or holidays, may be required. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 8-10+ years of experience in a marketing, sports & entertainment or related marketing role?
2. Do you have a Bachelor’s degree from accredited college/university?
3. Do you have experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns?
4. Do you have experience developing and managing retail pricing structures and sales promotions?


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Sales & Marketing: Event Operations/Management
Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)

The Manager, Event Services will plan, coordinate and execute Prudential Center and New Jersey Devils experiential and ancillary events. The position will translate event related concepts and initiatives from internal stakeholders in to executable experiences that will promote the brand, its partners & sponsors and achieve organizational goals.  This role will work closely with the Senior Manager, Experiential Marketing & Fan Engagement on events designed to recruit and retain season ticket members, fulfill community engagement goals and activate partnerships.  The Manager, Event Services will also work closely with internal stakeholders and various teams inclusive of marketing, entertainment and administration providing input and implementation services. The ideal candidate must be a self-starter who can efficiently prioritize multiple requests and objectives into actionable plans and tasks. S/he has a strong understanding of event management, experiential marketing and event operations.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Manages projects by developing comprehensive event plans, inclusive of schedules, key milestones and deliverables to help achieve core business goals;
  • Partners with the Senior Manager, Experiential Marketing & Fan Engagement to develop and execute New Jersey Devils & Prudential Center events for ticket sales, client service, community/grassroots, partnerships and human resources;
  • Collaborates with our in-house creative department to develop event collateral as needed;
  • Drafts detailed written event recaps;
  • Solicits, analyzes and utilizes attendee feedback to provide refinement recommendations on event programming;
  • Utilizes discretion to select, on-board and manage external vendor relationships to support events;

  • Partners with the Arena Operations staff to oversee event setup and execution requirements;

  • Serves as the on-site lead for all planned events;

  • Works with Food and Beverage vendor to create menus for planned events;

  • Partners with Event Managers, Security, Guest Services, Arena Operations, Sales and Marketing Departments to ensure adequate staffing;

  • Works cross-functionally with external vendors;

  • Partners with the Senior Manager, Experiential Marketing & Fan Engagement to develop creative and innovative event tactics built upon the overall brand positioning to achieve objectives and KPIs;
  • Liaises with the Legal Department & Finance to ensure contractual compliance and quality control with all outside partners & vendors;

  • Remains current regarding industry buzzworthy news, trends and provides recommendations;

  • Compiles competitive landscape analysis and events calendar;

  • Manages and directs the day-to-day responsibilities of the Event Services Coordinator and interns;
  • Provides recommendations regarding hiring, performance evaluations and discipline of the Event Services Coordinator and interns;
  • Other duties as assigned.

Qualifications:

  • Bachelor’s Degree required;
  • 5+ years of professional experience, preferably within the hospitality or entertainment industries.

 

Knowledge, Skills and Abilities:

  • Must have background and experience in event planning;

  • Ability to remain calm in high-pressure situations and come from a place of being solutions based should any issues arise;

  • Candidate must be able to manage multiple egos and ensure vendors and clients maintain professionalism while working on any given project;

  • Must be able to manage a department and keep morale high during stressful events.

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 50 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Manager - Prudential Center/New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking an experienced Marketing Manager to assist in all elements of New Jersey Devils Marketing. This position will require the highest level of organization, creativity, and willingness to take risks to help the team and organization drive revenue and brand awareness.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

  • Helps manage the planning and execution of New Jersey Devils advertising campaigns to drive ticket sales;
  • Develops and maintains relationships with media partners to place media, track advertising, and execute promotions;
  • Manages fulfillment of trade and promotional agreements as needed;

  • Submits internal creative requests to deliver ads in a timely manner; work closely with Creative Team and copywriter on look and tone;

  • Works in conjunction with Senior Marketing Manager in developing marketing platforms to be utilized by corporate partnerships to drive revenue;

  • Maximizes all internal media assets, including scoreboard, newjerseydevils.com, emails, social media, etc. to drive revenue and registration for programs;

  • Works closely with digital advertising team and marketing communications to ensure a holistic approach to all marketing messaging and ad campaigns;

  • Little Devils Youth Fan Club:
    • Responsible for all aspects of Little Devils, including but not limited to increasing membership, communication, contest development, events, overseeing Little Devils Zone on game days, and execution, advertising/promotion, etc.
  • Grassroots Marketing:
    • Works with community and grassroots team to maximize lead generation opportunities at events in the community.
    • Assists with the sales and contesting messages distributed to our rink partners via email and on-site

 

General Marketing:

  • Strategically facilitates the integration of the New Jersey Devils annual marketing plan;
  • Manages development and execution of strategic alliances;
  • Manages and fulfill “added-value” contests and promotions;
  • Maintains the updated promotional calendar; assist with the planning and execution of all theme nights, fan giveaway ideation & ordering;
  • Other tasks and projects as business dictates and requires. 

Educational Background Required:

  • Bachelor’s Degree       

  • Minimum 4 years of professional experience, working in the Marketing Department of a sports franchise
  • Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities and assignments
  • Proactive planner with a sense of urgency, creativity, style and attention to detail

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

 

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Marketing
Email Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)

Prudential Center and the New Jersey Devils are seeking an email marketing coordinator to help support the vision for marketing automation and help drive strategy to enrich and enhance our marketable database.  This candidate will work closely with the Executive Director, Digital Marketing  to execute key initiatives in support of the goals for lead acquisition and database growth.  Candidate will also be integral to email data segmentation and to the creation of reporting and analytics used to measure email performance against industry benchmarks.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Pull, segment, update, and manage email subscription lists working with data warehouse vendor;
  • Optimize current marketing application (Exact Target) and research new applications that may assist in accelerating our email marketing strategic initiatives;
  • Work with Marketing Project Manager to fortify our email request and execution process aligning all business stakeholders;
  • Work with Director of CRM and CRM Administrator to utilize CRM data in order to determine new data elements we should be asking our current and prospective customers;
  • Offer new creative elements we could incorporate into our e-mails to drive customer engagement working with creative, communications, and digital marketing teams;
  • Analyze and drive KPI’s for critical e-mail performance metrics such as deliverability, open and click through rates, conversion/bounce rates, and database growth over time;
  • Collaborate with Analytics department to test different elements of email campaigns to provide new actionable insights (A/B testing around subject lines, timing and frequency, offers/calls to actions);
  • All other duties as assigned.

 

Educational Background Required:

  • Bachelor’s Degree;

  • 2-3 years’ experience as email coordinator and campaign manager;
  • Prior experience supporting Direct Sales brands (tickets and products);
  • Passion for sports & entertainment (love of hockey, a plus).      

Knowledge, Skills and Abilities:

  • Two plus years of experience working with Exact Target, Marketo, or similar email marketing platform;
  • Experience with CRM, marketing automation, and ticketing platforms preferred;
  • Ability to present criteria to assist with list segmentation and database strategy;
  • Desires the opportunity to increase knowledge and skillset around email applications and analytics;
  • Basic knowledge of HTML or CSS a plus;
  • Any use of Amp Script to drive e-mail personalization using CRM data a plus;
  • Must be process driven and have the ability to over communicate status of all projects to stakeholders;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise; 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.

 

Certifications

Certifications in salesforce marketing cloud a plus, but not required.

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Database Marketing/Analytics
Digital Marketing & Analytics Manager - Prudential Center/New Jersey Devils (Newark, NJ)

Position Summary:

The successful candidate will proactively drive and assume responsibility for the overall digital customer experience and digital marketing ecosystem, including on-going support of multiple internal business units, including Hockey & Event Marketing, CRM, Ticket Sales, Community Investment, PR, and all Partnerships & Sponsorship digital marketing support. Ultimately, this role is responsible for driving Revenue and Recruitment across all digital channels for both the New Jersey Devils and all Events/Concerts at The Prudential Center.

The Digital Marketing & Analytics Manager will develop, implement, track and optimize our digital marketing campaigns across all digital channels, including mobile, web/app, & social. This role will work alongside the internal creative team, and external agencies to drive engaging and effective content and messaging. The job requires an in-depth understanding of current digital marketing technologies and best-in-class creative, consumer engagement practices and industry trends. The Digital Marketing & Analytics Manager must utilize these technologies and knowledge to create the industry’s best in class interactive commerce and digital experience for our customers & fans.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Plans, executes, manages and automates digital engagement & creative Marketing strategies;
  • Focuses on Life Cycle Stages (Acquires, Onboards, Engages and Retains); 
  • Evaluates and effectively markets by channel (CRM, Email, Web/App, Mobile, Social, Video, Partnership Platform(s);
  • Manages & Executes Paid, Owned and Earned Media verticals;
  • Develops digital marketing strategies and future growth to increase: traffic volume, marketable database, market share, conversions and wallet share;
  • Partners with Marketing managers (Devils/Pru) to build out A|B tests in ways that can be reported on consistently and accurately, utilizing salesforce marketing cloud;
  • Marketing Automation: Auto-Triggers based on onsite, email, engagement behaviors;
  • Monitors current booking trends and modifies marketing strategies to maximize revenue for single game ticket sales and entertainment events;
  • Works with all content producers, internal and/or outsourced, to deliver on the content plan, on time and on budget;
  • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points;
  • Develops and optimizes user acquisition strategies based on a strong understanding of product features, analytics, marketing (customer segmentation, offer and creative messaging) and user experience/design;
  • Works with Executive Director, Digital Marketing to manage day-to-day relationships with external digital agencies and partners;
  • Collaborates with Partnership Marketing to ensure we are maximizing our digital assets and managing the activation schedule;
  • Measures all initiatives with quantitative metrics and inform communications with qualitative trends analysis;
  • Develops interactive commerce, functionality, content and analysis (website, responsive site design, mobile app, etc). Ensure content is accurate and updated in a timely manner as new additions/changes are made;
  • Actively monitors and initiates all website/ app landing page optimization and creative development;
  • Further grows, develops and leverages Mobile (APP) marketing initiatives;
  • Further develops, grows, maintains and leverages Social Media (Facebook, Twitter, Instagram, Snapchat, etc.) marketing initiatives and hashtag keyword strategies.

Qualifications:

  • Bachelor’s Degree required;

  • 1+ years of experience in a digital agency or related marketing role.

Knowledge, Skills and Abilities:

  • Exceptional project and relationship management skills - deep cross-functional collaboration is required;
  • Self-motivated with ability to work well in teams and cross-departments and with external partners, especially media and ad agencies;
  • Close attention to detail and follow-through in all responsibilities;
  • Excellent analytical and communication skills; ability to present ideas clearly and concisely;
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns;
  • Experience with digital marketing tools such as email service providers (ExactTarget preferred), social media, Omniture, Google Analytics (or similar programs) and ability to program HTML a plus;
  • Working knowledge of ad serving tools (e.g., DART, Atlas);
  • Strong computer skills (MS Office applications) required;
  • Creates and prepares various managerial reports for executive review.

 

Certifications

Not Required.

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Event Operations/Management
Guest Services Intern - St. Louis Blues/ Scottrade Center (St. Louis, MO)

Summary:

The primary responsibility of this position is to assist in event and administrative duties within the Guest Services Department. This is an unpaid internship, preferably for college credit.

Essential Duties and Responsibilities:

  • Assists in the preparation and set up of training and hiring sessions.
  • Assists with the Lost and Found program.
  • Assists with the building tour program.
  • Prepares event signage, assists with event equipment set up and preparing event information.
  • Provides guests with general building information.
  • Shadows managers and supervisors during events to learn first hand event knowledge.
  • Assists with the set up and monitoring of general admission area for concerts without floor seating and with pre-event activities.
  • Assists in the scheduling of staff for early calls and tours as well as the monthly schedule.
  • Attends weekly operations meetings
  • Responsible for completing special projects as needed. (ex. Updating Handbook, set up of ISS software)
  • Performs other duties as assigned by Guest Services Management.

Qualifications

  • Currently enrolled college level student.
  • A desire to gain experience in a professional sports and entertainment environment
  • Excellent communication, computer, and organizational skills
  • A strong work ethic
  • General office skills are necessary (Microsoft Word, Power Point, Excel, filing, copying, etc).
  • Availability to work evenings, weekends and holidays
  • Must be a team player

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule which may include day-time hours, evenings, weekends, and holidays (as needed) ?
2. Are you available to work 15-20 hours a week during the Spring semester?


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Sales & Marketing: Membership
Director, Membership Services - Vegas Golden Knights (Las Vegas, NV)

Director, Membership Services

Overview:

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking an experienced candidate for the Director of Membership Services in preparation for our inaugural 2017-18 season.

Department: Ticket Sales and Service
Job Title: Director, Membership Services
Reports To: Vice President, Ticketing & Suites

Job Purpose:

Oversee all aspects of Ticket Membership Services for the Las Vegas Hockey Team. Responsible for hiring, training, motivating and mentoring the ticket service staff. The person in this position will develop and implement a comprehensive, first-class membership platform aimed at enhancing season ticket member experience and retention. The Director of Membership Services will oversee all service activities related to full season and partial season ticket memberships. He/she will be responsible for developing and implementing systems to monitor sales production and professional development of each member of the service staff.

Essential Duties and Responsibilities:

  • Meet or exceed the annual ticket service satisfaction, retention, and associated hospitality revenue goals
  • Provide overall leadership and oversee all season ticket retention and service initiatives.
  • Use league and industry best-practices to create a first-class ticket membership program
  • Hire, train, coach and develop top talent
  • Lead regular staff meetings to facilitate discussion and sharing of ideas related to maintaining and growing ticket sales revenue
  • Develop a season ticket membership program including benefits, events and touchpoints
  • Efficiently collaborate with ticket operations to process full season, partial, group and single game ticket sales and fulfillment
  • Collaborate with other departments to design and execute events and programs that create memorable fan experiences, generate leads and new business opportunities
  • Work with members of senior management team to develop relationships with outside vendors and corporate partners related to the sale of ticket sales packages
  • Work closely with all other departments including Ticket Operations, Marketing, Community Relations, Arena Staff, Game Operations, PR and Sponsorship to execute integrated programs
  • Assist Marketing department with the development of materials

Ticket Sales and Retention Reporting and Tracking:

  • Monitor accounts receivable and prepare timely and accurate reports for ticket sales and retention
  • Recommend Pricing Strategies and Annual Sales and Retention Timeline to senior management
  • Monitor and help manage seating inventory to maximize attendance and ticket revenue
  • Additional duties assigned by the Vice President, Ticketing, Suites & Operations

Required Knowledge/Skills/Job Qualifications:

  • Superior communication, leadership and interpersonal skills.
  • Results oriented leader with proven ability to motivate people and maximize ticket revenue production.
  • Proven track record in team ticket sales –both in terms of personal accomplishments and leading successful sales and service teams.
  • Enthusiastic, creative and able to think both strategically and tactically.
  • Ability to work in a dynamic; fast paced environment.
  • Highest level of personal and professional integrity
  • Strong customer service skills
  • Experience working with ticketing systems such as Ticketmaster/Archtics (AXS preferred)
  • Experience working with CRM systems such as Salesforce.com, Goldmine, Microsoft CRM, etc
  • Willingness and ability to work long hours, including holidays and weekends as required

 Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required (Master’s Preferred)
  • 5-7 years of team ticket sales experience required
  • 3-5+ years of ticket sales management experience required

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Sales & Marketing: Premium/Suite Sales
Account Executive, Ticketing & Premium - Vegas Golden Knights (Las Vegas, NV)

Account Executive, Ticketing & Premium

Overview: 

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking experienced candidates for the role of Account Executive, Ticketing & Premium in preparation for our inaugural 2017-18 season.

Department: Ticketing & Premium
Job Title: Account Executive, Ticketing & Premium
Reports To: Director, Ticketing, Suites & Operations

An Account Executive, Ticketing & Premium is directly responsible for all revenue goals associated with an assigned account base of existing season ticket members, with a priority on renewals and retention, as well as generating revenue through the sale of new season ticket and premium seating. This is achieved by providing world class service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, and programs.  Please note this is a Sales and Service position, as generating new business through referrals, add-ons and upgrades will also be an important part of this role.

Responsibilities:

  • Improve year-over-year season ticket member satisfaction
  • Meet and exceed retention and associated revenue goals with assigned account base
  • Present oneself as the key go-to-person for assigned account base
  • Sell Upgrades, Add-Ons, and referrals
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other touchpoints
  • Make a minimum of forty outbound calls per day
  • Effectively communicate all team happenings, events, and member benefits relevant to assigned account base
  • Be pro-active, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
  • Ensure ticket member information and data are accurate and complete for assigned accounts
  • Assist in developing and delivering customized benefits, programs and events to drive loyalty within assigned account base
  • Assist in arranging Special Events such as STH Skating Events, Happy Hours, Viewing Parties, Focus Groups, etc.  Includes sending invitations and tracking RSVP’s as well as planning of event set up
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

Required Knowledge/Skills/Job Qualifications:

  • Excellent Communication Skills-interpersonal, verbal, written, sales
  • Problem Solver; Creative; Detail Orientated and a Team Player
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
  • Working knowledge of a ticketing system
  • Previous experience with a CRM system (SalesForce, Microsoft CRM, etc)

Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
  • Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have in a ticket sales and/or service capacity?
2. What sets you a part from other candidates?


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Sales & Marketing: Ticket Operations
Coordinator, Ticket Operations - Vegas Golden Knights (Las Vegas, NV)

Overview:

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking an experienced candidate for the Coordinator, Ticket Operations in preparation for our inaugural 2017-18 season.

Department: Ticket Sales & Operations
Job Title: Coordinator, Ticket Operations
Reports To: Director, Ticket Operations

Job Purpose:

The Coordinator of Ticket Operations is responsible for executing the best practices as outlined by the Director of Ticket Operations and team box office, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, an eye towards the future of technology and ticketing, and a desire to begin a career in operations. He/she will play an integral role working with various business units, including ticketing, premium seating, finance, IT, analytics, and operations. He/she will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.  

Essential Duties and Responsibilities:

  • Process tasks/orders using team’s designated ticketing software, AXS/Veritix
  • Assist Director with building offers, events, price codes as directed by senior management
  • Assist in overseeing all financial reconciliation in regards to daily reports, monthly reports and event settlements.
  • Organize department files, archives, and key historical data
  • Work all home games and assist with team events as directed
  • Serve as forefront of customer experience on game days in box office and provide exemplary service
  • Identify and propose efficiencies for ticketing and premium operations
  • Maintain Ticket Operations department policies and procedures.
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Act as primary liaison between ticket operations and ticketing/premium Account Executives
  • Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations
  • Efficiently collaborate with director to process full season, partial, group and single game ticket sales and ensure printing and delivery of tickets occur in a timely manner
  • Responsible for excellent customer service
  • Other duties, as assigned by the Director, Ticket Operations

Required Knowledge/Skills/Job Qualifications:

  • Understanding of ticketing system with willingness to learn intricacies of ticket operations and its respective technologies
  • Experience working with ticketing systems such as Ticketmaster/Archtics (AXS preferred)
  • Enthusiastic, creative, and able to think both strategically and tactically.
  • Experience to appropriately work with and around confidential information
  • A self-starter
  • Ability to work in a dynamic; fast paced environment.
  • Highest level of personal and professional integrity
  • Strong customer service skills
  • Efficient in computer skills with a focus on Microsoft Word and Excel
  • Experience working with CRM systems such as Salesforce.com, Goldmine, Microsoft CRM, etc
  • Willingness and ability to work long hours, including holidays and weekends as required

 Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required
  • 1-3 years of team ticket operations, sales, or service preferred
  • Understanding of basic Microsoft Excel functions

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