NHL HOCKEY JOBS

Your Role: Manage the implementation of all Boston Bruins, TD Garden events, The Premium Club, and VIP Ticketing email campaigns, data acquisition and lead generation to maximize specific sales goals, including creation, scheduling, and distribution of e-mail, mobile and social media marketing in order to effectively maximize ticket sales revenue, data acquisition, targeted marketing, digital fan loyalty and promotional and sales lead generation. Responsible for monitoring, reporting and executing all campaign elements across the Boston Bruins Digital Entertainment Network including but not limited to Facebook, Twitter, bostonbruinsTV, bostonbruins.com, Boston Bruins Mobile, Google +, Instagram, Pinterest, YouTube, Tumblr as well as emerging technologies. Analyze and provide key ‘real-time’ reporting on digital marketing campaigns to effectively inform internal stakeholders of and efficiently maximize campaign performance

Our Expectations: Bachelor’s Degree in marketing, communications or related field. All candidates must have 1-3 years professional experience using marketing automation software to manage and execute effective email marketing campaigns. Must have exceptional written, communication and organization skills. Candidate is required to possess a working knowledge of and experience using marketing automation systems within the business environment (Eloqua is preferred.) Candidate should demonstrate a familiarity with Sales CRM systems (Sales Force is preferred) HTML 5, Adobe Photoshop as well as all existing digital and social media properties used by the Boston Bruins and TD Garden including but not limited to websites, mobile applications, Facebook, Twitter, Tumblr, Pinterest, Instagram, YouTube and Google+.
 

The CRM/Database Manager is responsible for all aspects of CRM database administration as it relates to the Marketing and Sales/Service teams. The successful candidate will implement and manage Microsoft Dynamics CRM solution and lead the day-to-day database activities of the Carolina Hurricanes. Primary responsibilities include implementing and managing Microsoft Dynamics CRM solution across the Hurricanes ticket sales department, optimizing the use of the CRM solution and database in sales, marketing, and customer relations/retention campaigns, creating and implementing lead generation. Nurturing strategies to drive season ticket base growth and analyzing and reporting on all database initiatives to management. The candidate will provide data analysis solutions in support of fundamental business concerns: database management, e-mail marketing and automation, and operational improvement, with the key goals of customer retention, customer acquisition and revenue optimization. 

Desired Skills & Experience

Responsible for assisting the Carolina Hurricanes Sales & Marketing operations including, but not limited to:

· The implementation and management of MS Dynamics CRM system across the Hurricanes Ticket Sales Department while developing best practices to include the set up, design, management and execution of MS CRM initiatives and database marketing campaigns.

· Mining data along with creating and assigning prospect lists for outbound telemarketing, direct marketing or e-mail marketing.

· Providing on-going training and problem troubleshooting for sales and service representatives to ensure efficient system usage, while generating and maintaining reports to monitor and correct improper usage.

· The planning and execution of lead generation and data collection campaigns to increase database size, subscriptions to newsletters, and company's overall depth of knowledge regarding team's customer database.

· Assisting in developing and applying a lead scoring system to identify and prioritize sales leads prior to lead distribution and the implementation of marketing strategies.

· Utilizing customer information to identify customer trends and profiles in order to develop recommendations for actionable business strategies.

· Assist with designing automated communications (work-flow) programs to increase customer retention and acquisition, along with designing and executing database marketing campaigns via email; including layout, set-up, testing, deployment, monitoring, and reporting.

· Recommending and implementing innovative ways to utilize the CRM system to improve sales and marketing processes within and across the sales and marketing departments.

· The creation of a marketing dashboard of key performance indicators that is automatically updated to reflect current marketing activity.

· Detailed measurement and reporting of the impact of campaigns on traffic, acquisition, conversion, retention and revenue – identifying and recommending changes, where relevant, to increase leads, reduce overall acquisition costs and maximize ROI.

Qualifications

The successful candidate will have three or more years of professional business experience including two or more years experience in database design, database management, and email marketing. (Direct experience with Microsoft Dynamics CRM strongly preferred).

Minimum of Bachelor's degree in a quantitative or business discipline - e.g: Computer Science, Mathematics, Statistics, Economics, Marketing, etc.

· Demonstrated expertise in online analytics, emerging data sets and predictive modeling.

· Knowledge of general predictive modeling techniques such as response modeling, customer profiling and segmentation, needs analysis, and other types of quantitative/ qualitative campaign analysis techniques.
 

· Proven track record in analytical segmentation, opportunity analysis, building business cases, promotional testing, behavior modeling and response analysis.
 

· Excellent computer skills and functional knowledge with HTML and Photoshop.
 

· Highly proficient in Excel. Strong Analytical, Communication, Organizational, and Interpersonal skills.

· Great attention to detail, highly organized and able to comprehend the importance of strategic sales and marketing goals.

· Strong work ethic, fast learner, demonstrates sense of urgency.

· Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.

· Excellent organizational skills with strong strategic thinking, attention to detail, leadership skills, and ability to work both independently and in teams.

· Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes.

· Collaborative team player in addition to demonstrating the ability to work autonomously.

· Ability to work extended hours including nights, weekends, holidays; along with a strong work ethic and ability to work in a fast-paced environment.

· Ability to quickly understand the organization’s sales processes and implement database marketing rules to support those processes.

Preferred Experience with:

· Marketing Automation software such as CoreMotives, and Microsoft Dynamics CRM.
· Configuring and running reports in Microsoft Dynamics CRM.
· Database management (segmentation, reporting and maintenance).
· Database querying/reporting tools and statistical analysis/database mining tools preferred.
· Experience working with outside data sources such as Nielsen, Scarborough, Turnkey, Acxiom.
· Familiarity with A/B and Multivariate testing tools: Omniture Test & Target, Google Web Optimizer, etc.
· Previous experience with a sports team working in a database marketing aspect strongly preferred.
· Experience with Ticketmaster ARCHTICS ticketing system preferred.
· Understanding of direct marketing and sales including direct mail, outbound telemarketing, and e-mail marketing.

Must pass a criminal background check and pre-employment drug screen.

PNC Arena and the Carolina Hurricanes are an equal opportunity employer and provide for a drug free workplace.

Summary

This position is responsible for the sale of Nationwide Arena premium products that include Executive Suites, Loge Boxes, and Terrace Tables for the Columbus Blue Jackets and Nationwide Arena events.

Essential Duties and Responsibilities:
- Execute effective sales calls and presentations promoting the purchase of the premium seating products in order to meet established sales objectives.
- Direct sales of all ticket products to wide range of clientele, including but not limited to, corporate executives, business people, hockey fans, and non-hockey fans.
- Prospecting calls are required daily for new business generation.
- Proactively solicit and follow-up on any personal sales leads under the guidelines established by supervisors.
- Maintain and be able to produce on a regular basis accurate reports regarding sales, appointments, and account maintenance.
- Cooperate in collection and referral of leads for Suite, Loge Boxes, and Terrace Table opportunities.
- Participate in events, promotions, client entertainment and other activities as required.
- Work closely with Ticket Operations department to ensure inventory integrity, and high levels of service for the Premium Seating clients.
- Work scheduled shifts during Blue Jacket home games and other Nationwide Arena scheduled events.
- Complete all licensing agreements and collects all monies due, including any past monies due.
- Provide problem solving techniques to assist all customer inquiries and concerns including but not limited to Executive Suite, Loge Box, and Terrace Table servicing.
- Represent the Columbus Blue Jackets and Nationwide Arena in a professional and ethical manner.

Required Skills and Experience:
- 3-5 years experience in direct sales.
- Excellent relationship building and people skills with the ability to interact effectively and professional, diplomatic and in a mature manner internally and externally.
- An aggressive solicitor of business with drive and initiative to succeed.
- Polished presentation skills, with an ability to think and react to situations confidently.
- Assertive, persistent, results-oriented.
- Understands the importance of working as a team and adhere to department guidelines.
 

Summary

The Group Event Specialist will have the primary responsibility of generating new season ticket and group sales revenue from members of the business community and a wide variety of not-for-profit organizations including schools, churches, scout troops, military organizations and much more. The successful candidate will also be responsible for maximizing the renewal percentage of assigned accounts through building strong relationships and providing exceptional service to our group sales customers all year long. As a result of a high level of engagement with each customer the Group Event Specialist will be expected to gain a deeper level of knowledge about each customer that will lead to generating incremental revenue from the assigned accounts via upsells, cross-selling and referrals.  If you are someone who thrives in a fast paced environment, is a strong prospector, dynamic closer and has a love of sports, planning a wide variety of events and delivering unique and memorable experiences to your customers, this may be the right opportunity for you.

Responsibilities include:

• --Meet or exceed annual sales goals for both renewal and new business as established by the leadership team
• --Identify and target potential season ticket and group outing customers throughout Central Ohio.
• --Identify needs of each customer and present customized solutions using the full menu of Blue Jackets and Nationwide Arena ticket products.
• --Responsible for securing the annual group outing renewal commitment from each of the customer accounts assigned.
• --Build strong relationships and gain a deeper level of knowledge about each of the assigned customers with the goal of building significant value in being a Columbus Blue Jackets group outing customer.
• --Responsible for executing a required number of pro-active and personal “touch points” with each of the assigned customer accounts throughout the year. “Touch points” will include but are not limited to, personal outbound phone calls, personal email correspondence, in-office visits and pro-active interaction at exclusive customer events and games.
• --Build value in being a season ticket holder or group outing customer and increase customer loyalty by exceeding customer expectations, anticipating the customer’s needs and providing “WOW” moments through unique, memorable and personalized experiences at Blue Jackets games and other events at Nationwide Arena.
• --Expected to be an expert on the ticket products and services offered by the Columbus Blue Jackets and Nationwide Arena in order to provide timely information and resolution to customer concerns and issues.
• Propose creative ideas to the Ticket Sales & Service leadership team that will enhance all aspects of the customer experience, including developing new benefit programs, special events and other ways to exceed the customer’s expectations and generate incremental revenue.
• --Enter all touch point and customer profile information gathered in the team database system for reporting, updating and account relationship purposes. Expected to keep complete and updated profiles on all assigned accounts and prospects at all times.

The Director of Group Sales and Hospitality is responsible for training, mentoring, motivating and coaching the group sales staff. The person in this position will be responsible for developing and implementing a Group Ticket Sales Plan designed to meet or exceed the annual sales goals set forth by senior management. The Director of Group Sales and Hospitality will oversee the sales and service activities related to group tickets, group hospitality areas, nightly suite rentals and other group ticket products created in the future. The Director of Group Sales and Hospitality will be responsible for implementing effective systems to monitor the professional development and sales production of each member of the sales staff and the achievement of reaching or exceeding the overall sales goals set forth for each season.

RESPONSIBILITIES

• Provide overall leadership for group ticket sales and service initiatives.
• Oversee sales efforts involving group tickets, group hospitality areas and luxury suite rentals
• Responsible for the recruiting, hiring and professional development of group sales staff
• Provide ongoing training, coaching and mentoring for group sales staff
• Lead regular staff meetings and facilitating discussion and sharing of ideas related to growing group sales revenue.
• Develop and maintain a personal client base of group sales customers
• Prepare and manage an annual Group Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various group ticket buying customers.
• Effectively manage various group assets / experiences in order to maximize group ticket sales at all home games.
• Prepare timely and accurate sales reports that monitor the progress of the group sales team both individually and collectively and insures that we maintain proper sales pacing to meet the goals set forth.
• Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
• Work closely with marketing staff on the promotion of the Club as it relates to driving group sales revenue.
• Work closely with Database Marketing Manager on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental group sales revenue.
• Assist Marketing personnel with the development of sales and support materials.

CHARACTERISTICS / QUALIFICATIONS

• Bachelor’s Degree in Sports Administration or business field
• Minimum of three (3) years experience working in sales with a professional sports team and at least two (2) years of experience working in a ticket sales management role.
• Superior communication skills, collaborative with strong leadership and interpersonal skills.
• Results oriented leader with proven ability to motivate people and maximize revenue production.
• Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams.
• Must be enthusiastic, creative and able to think both strategically and tactically.
• Ability to work in a dynamic, high paced environment. Ability to handle multiple tasks at one time.
• Highest level of personal and professional integrity and ethics
• Strong customer service skills
• Demonstrated proficiency in Microsoft Office Suite
• Experience working with Ticketmaster and Archtics ticketing system preferred
• Experience working with CRM systems such as ACT, Goldmine, Salesforce.com, Microsoft CRM, etc
• Willingness and ability to work long hours, including holidays and weekends as required.

 • Reports directly to the VP, Family Brands
• The Manager, Corporate Partnerships is a full-time, benefited position that is compensated through base salary and sales commissions
• This position is responsible for revenue generation through the sale of Oil Kings advertising and sponsorship packages, all forms of tickets, and specific promotional packages. 

Essential Duties and Responsibilities:
• Sells Oil Kings advertising and promotional inventory National, Agency and local/ regional accounts
• Services and coordinates all WHL League programs
• Creates specific packages by market segment with an action plan to engage new clients
• Sells Corporate Season Tickets, Flex Packs, and Group tickets into all customers
• Prospects and qualifies sales leads
• Meets with prospects face-to-face to assess needs and present opportunities
• Participates in the fulfillment of client contract elements
• Provides excellent client service
• Develops sales plans related to specific products and accounts
• Maintains timely and accurate sales records

Supervisory Responsibilities:
• Share Management role with the Oil King Sponsorship Specialist with the VP Family Brands

Ideal Qualifications:
• Passionate about a career in the sports and entertainment industry
• Expects highest quality performance from self and others
• Superb written and oral communication abilities
• Excellent interpersonal skills
• Superior personal selling skills
• Ability to build relationships and deliver excellence in client service
• High level of poise and professionalism
• Results driven with ability to set and deliver on priorities
• Self-motivated with the ability to work in a team environment
• Ability to work long or unpredictable hours on weekdays, weekends and holidays as needed

Education and Experience:
• University degree in business or related field
• Minimum three years sales experience, preferably in sports or media sales
• Experience preparing and presenting sponsorship proposals
• Working knowledge of broadcast media sales
• Strong computer skills with working knowledge of Microsoft Office

Certificates, Licenses, Registrations:
• Must possess a valid Driver’s License

Other Requirements:
• This position requires access to a vehicle
 

Summary:
• Reports directly to the Senior Director, Partnership Service
• The Partnership Sales Specialist is a full-time, benefited position
• The Partnership Sales Specialist’s objective is to provide a high level of customer service in the activation of partnership agreements

Essential Duties and Responsibilities:
• Ensure 100% fulfillment of partnership agreements assigned on a yearly basis
• Provide support to the (Senior) Director of Corporate Partnerships
o Prepare innovative partnership proposals
o Customer Relationship Management (CRM) Entry and Analysis
o Coordination of Competitive Intelligence
o Draft, maintain and follow-up on partner contracts and agreements
o Development of Activation / Marketing Plans
o Participate in sales visits
o Activate and implement related promotions and events
o Detailed record keeping of all facets of partnership agreements
• Provide ongoing support to Corporate Partners
• Maintain accurate records to substantiate execution of agreements
• Liaise with Marketing, Fan Development, Events  and Finance departments in the development and execution of partnership programs
• Participate in the development of corporate and partner events
• Game night and other event attendance as required
• Other related tasked as assigned by the Senior Director, Partnership Service

Supervisory Responsibilities:
• None

Ideal Qualifications:
• Strong computer capabilities with Microsoft Office (including Word and Excel)
o Significant experience in the development of Power Point presentaions
• Experience with Microsoft Dynamics or other CRM platform
• Strong oral and written communication skills
• Ability to be innovative and to provide viable business solutions
• Excellent interpersonal skills in order to communicate with diverse internal and external clients
• Passionate about a career in the sports and entertainment industry
• Passionate abaout a career in sales and marketing
• High level of poise and professionalism
• Ability to prioritize workload and solve problems quickly
• Self motivated with the ability to work in a team environment
• Ability to work long or unpredictable hours on weekdays, weekends and holidays as needed

Education and Experience:
• Completed a relevant Marketing/Communications or Business Degree
• Two years experience in consumer marketing or brand management
• Three years  experience in a sales/customer service role
• Some knowledge of television and/or radio advertising a definite asset, although not required
• Strong knowledge of best practices in corporate customer service
• Working knowledge of the corporate sponsorship industry
 

Certificates, Licenses, Registrations:
• Must possess a valid Driver’s License
 

Other Requirements:
• This position requires access to a vehicle
 

Summary:
• Reports directly to the Senior Director, Partnership Services
• Manager, Partnership Services is a full-time, benefited position that is compensated through base salary and corporate bonuses
• The Manager, Partnership Services is responsible for proactively managing and providing exemplary service for our corporate partners.
 

Responsibilities for this role include:
Partnership Activation
• Works closely with Partnership Sales Specialists to ensure all elements of the sponsorship agreements are properly executed including all corporate branding, promotional efforts, appearances and sponsor events
• Works closely with Sales Specialists to ensure consistency and discipline in approach to partnership service and activation
• Works with Specialists to ensure consistent partnership contract fulfillment, including:
o Consolidated tracking / progress of all partnerships
o Consistent promotion development & communication w/ partners
o Manages Promotional Schedule and Game Night Duties
o Consistent reporting to partners including season, program and promotional recaps
o Contract tracking & retrieval management
• Provides weekly updates to management
Customer Relationship Management
• Liaises with the Business Analysis team and Senior Director of Partnerships on CRM development opportunities for Corporate Services
• Leads training and development of Partnership Services team to ensure CRM is maximized to support our Partners
• Ensures consistency of CRM system use for Partnership Services team throughout Sales Cycle
Sharepoint
• Liaises with business analysis to maximize the Partnership Sharepoint site (The Locker Room)and ensure relevant content for Sales, Executive Suites and Specialist teams Partnership Services Plan
• Assist in the development and execution of the yearly gifting and events calendar
o Assists with the timely execution of partner gifting and events
o Liaises with all internal and external stakeholders to plan and execute events
• Leads the internal autograph sessions for Sponsorship Service
• Manages and maintains the Sponsorship gifting and merchandise inventory
• Brainstorms and recommends events and programming aligned with overall strategy
• Other duties as required by the Senior Director, Partnership Services
 

Supervisory Responsibilities:
• N/A

Ideal Qualifications, Education and Experience:
• A minimum 5 years’ experience in a sales/customer service role
• Strong customer service skills with ability to ensure excellent customer care to both internal and external clients
• Minimum 3 Years’ experience working with CRM platforms
• Ability to manage multiple projects and tasks simultaneously
• Superior project management and event planning abilities
• Excellent written and oral communication skills
• Strong computer skills with proficiency in Microsoft Office and Sharepoint
• Strong knowledge of best practices in corporate customer service
• Working knowledge of the corporate sponsorship industry
• Ability to solve problems quickly
• Ability to work extended/flexible hours, including evenings and weekends
• Passionate about the sports and entertainment industry
• University degree in business or related field
 

Certificates, Licenses, Registrations:
• Must possess a valid Driver’s License
 

Other Requirements:
• This position requires access to a vehicle

Summary:
• Reports directly to the Senior Director, Partnership Services
• The Media Traffic Specialist is a full-time, benefited position that is compensated through base salary and corporate bonuses
• The Media Traffic Specialist is responsible for the collection, trafficking and reporting of all Sponsorship media assets
 

Responsibilities for this role include:
Media Trafficking
• Ensure all Sponsorship Media is trafficked according to partnership agreements including Television, Radio, Virtual, Web, Mobile, LED and Print
• Coordinate with Sales Specialists and Partners on securing partner creative
• Coordinate with Sportsnet on the trafficking of partner TV and Virtual advertising
• Coordinate with Corus the trafficking of partner radio advertising
• Coordinate with the NHL on the trafficking of website and other creative
• Coordinate with various stakeholders on other mediums
Media Reporting
• Daily Media Scanning for Partner and Oilers earned media
• Provide game day reports on various platforms to stakeholders
• Inform the team of incremental media sales and bonus opportunities
• Weekly Web Fulfillment and Deficiency reporting
• Provide Specialists and Sales Directors with confirmation of content delivery
Research
• Coordinates the content, collection and distribution of sponsorship research material
• Liaises with various stakeholders to ensure up-to-date and accurate research / metrics for all mediums.
• Updates all presentation materials with current information
Partner Communication
• Maintains the portfolio of presentation materials required for Partnership Services, including:
o Corporate Sales and Executive Suites Materials
o Analytics Materials
o Season Recaps
• Prepares internal and external communication materials
• Prepares partner communications and collateral Partnership Services Plan
• Assists in the execution of the yearly gifting and events calendar
• Other responsibilities as assigned by the Senior Director, Partnership Services
 

Supervisory Responsibilities:
• N/A

Ideal Qualifications, Education and Experience:
• Minimum of 2 years’ experience in a media buying or agency role
• Minimum 2 Years’ experience with web, TV and radio trafficking
• Strong customer service skills with ability to ensure excellent customer care to both internal and external clients
• Minimum of 2 years’ experience with desktop publishing, Photoshop and document development
• Excellent written and oral communication skills
• Strong computer skills with proficiency in Microsoft Office
• Good numerical and data processing skills
• Ability to manage multiple projects and tasks simultaneously
• Ability to solve problems quickly
• Ability to work extended/flexible hours, including evenings and weekends
• Passionate about the sports and entertainment industry
• University degree in business or related field
 

Certificates, Licenses, Registrations:
• Must possess a valid Driver’s License
 

Other Requirements:
• This position requires access to a vehicle

Summary:
• Reports directly to the Sr. Director, Ticket Sales & Customer Experience
• Ticket Account Executive is a full-time, benefited position that is compensated through base salary and sales commissions
• The Ticket Account Executive position is responsible for revenue generation through the sale of season tickets, mini-packs and group tickets for our three brands.

Essential Duties and Responsibilities:
• Create season tickets, mini-packs and group tickets sales for all three brands through cold calls and face-to-face meetings
• Utilize networking skills to sell ticket inventory
• Meet or exceed daily call and appointment targets
• Meet or exceed weekly, monthly and seasonal sales targets in season tickets and group tickets
• Contribute to an environment of success of the Ticket Sales and Service team
• Participate and contribute ideas to weekly sales team meetings and training sessions
• Maintain timely and accurate sales records
• Provide excellent client service
• Visit clients during home games
• Operate ticket sales booth at home games and other events
• Assist in execution of group theme nights and programs

Supervisory Responsibilities:
• None

Ideal Qualifications:
• Passionate about a career in sales
• Excellent interpersonal skills with ability to adapt to a variety of audiences
• Strong selling skills
• Ability to build relationships and deliver excellence in client sales and service
• Sports minded
• Results driven with ability to set and deliver on priorities
• Ability to work long or unpredictable hours on weekdays, weekends and holidays as needed

Education and Experience:
• College diploma or university degree in business or related field
• Two years sales experience, preferably outside sales or call center
• Strong computer skills with working knowledge of Microsoft Office
• Ability to learn ticket management software

Certificates, Licenses, Registrations:
• Must possess a valid Driver’s License

Other Requirements:
• This position requires access to a vehicle
 

POSITION SUMMARY/DESCRIPTION
This position is responsible for the fulfillment and implementation of assigned seating locations. This role is instrumental in servicing and renewing existing business in addition to reaching out to prospective clients developing and closing new sales. This role will specifically focus on providing outstanding customer service and cultivating relationships with season ticket holders via phone calls, emails, game visits, and special events. Responsibilities also include researching and introducing new benefit packages to current client base as well as contributing to the sales efforts of the New Business Development team. Candidates should be passionate and willing to work independently within a team environment.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Responsible for all revenue related to the renewal of all current season ticket holders
• Consistently deliver high-level of customer service to both internal and external clients helping provide world-class service
• Communicate daily with Season Ticket Holders to build lasting relationships via outside appointments, phone calls and email
• Utilize networking events, Xcel Energy Center, and outside appointments to close business
• Prospects and qualifies all new leads and referrals for new business
• Meets all season ticket sales goals which are defined and outlined within specific quarterly and annual budgets
• Execute Season Ticket Holder related special events in accordance with annual strategic plan
• Manage sales kiosks, service clients and work other related assignments on game days
• Pre-game duties include chalk talks, STH events, skating parties, open houses and other initaives.
• Regularily attend season ticket holder events to maintain and sevice current ticket holders as well as prospect new business
• Other duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• College degree required, or equivalent education and related experience

2. KNOWLEDGE & EXPERIENCE
• Minimimum 1 year of customer sales/service experience
• Proficient computer skills including ability to work with MS Word, Excel and Outlook

3. PERSONAL ATTRIBUTES
• Detail oriented with excellent written and verbal communication skills
• Excellent interpersonal skills with the ability to interact effectively with clients Self motivated with ability to work well independently within a team and results oriented environment
• Excellent time-management and organizational skills with ability to successfully prioritize and manage multiple duties
• Positive attitude and desire to be successful while having fun within professional and team oriented enviroment

WORK CONDITIONS
• Available traditional business hours in addition to evenings, weekends and/or holidays for games or events
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
 

Position Summary/Description: Event Manager is responsible for coordinating a variety of events from conventions, tradeshows, meetings, graduation ceremonies, dance competitions, galas, sporting events & concerts. Event facilities include Saint Paul RiverCentre (convention center), The Legendary Roy Wilkins Auditorium and Xcel Energy Center (arena). This position requires organizational, support, and supervisory work. The Event Manager is the primary event contact and liason of event requirements from the client to various facility departments. Responsibilities include coordinating all event details such as event budgets, event planning, parking, staging, production, personnel, equipment, signage, and event settlement. The Event Manager may be called upon to assist the sales team with tours and presentations. This position is a participant in a collaborative and fast paced environment that excels in top levels of customer service. While this position may work some events in Xcel Energy Center, the majority of the work will take place in Saint Paul RiverCentre and Roy Wilkins Auditorium.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Serve as Primary Venue Contact for Clients
• Conduct facility tours and information sessions with clients and vendors
• Consult with and discuss event details with client and client’s vendors
• Develop and track individual event budgets
• Develop event plan to accurately disseminate specific customer needs to appropriate departments
• Draw diagrams using CAD software to support event order details
• Devise staffing plans and provide labor estimates to clients that fit within our contracted labor agreements
• Supervise event and event operation (including personnel) to meet client needs and deliver a memorable experience
• Effectively resolve event issues as they arise and lead other facility staff in executing events
• Review and assist in preparing event settlement and billing invoice.
• Assist sales staff in preparing and presenting estimates necessary to solicit business.
• Perform other tasks as assigned by the Director of Event Management.

Position Requirements:

1. FORMAL EDUCATION & CERTIFICATION
• Bachelor’s degree
• Three to five years in a management position in a convention center or arena.

2. KNOWLEDGE & EXPERIENCE
• Facility management, event planning and production requirements in a convention/meeting center operation, arena, etc
• Technical production equipment and knowledge of IATSE union labor
• Crowd management practices as they pertain to safety, fire code procedures, etc.
• Auto CAD (not required, but preferred)

3. PERSONAL ATTRIBUTES
• Analyze and coordinate facility capabilities with client requirements
• Perform detailed work
• Excellent time management and organizational skills with the ability to successfully prioritize and multi-task
• Work well under pressure and thrive in a fast paced environment
• Diagnose and remedy a variety of problems independently
• Plan, organize and supervise personnel
• Possess excellent communication skills and have the ability to relate and connect well with others
• Demonstrate a high level of professionalism and provide exceptional customer service
• Work extremely well in a team environment, while also having the ability to work well independently
• Willingness to assist with a variety of tasks and ability to successfully assume new responsibilities

4. WORK CONDITIONS
• Work irregular hours as well as evenings and weekends.
• Ability to manage the high paced event industry and tolerate last minute change
• Ability to work on your feet for multiple hours, light lifting and transport of freight
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
 

The Nashville Predators seek a self-starter who will be responsible for generating revenue through outbound sales campaigns that focus on the sale of all Nashville Predators and Bridgestone Arena ticket products.  This is a $10/hour, full-time seasonal (4 month position).

Essential Duties & Responsibilities:
• Meet the established sales objectives
• Structured solicitation through outbound calls and face to face appointments
• Continuous solicitation of new business for the Nashville Predators ticket sales
• Make a required minimum of outbound sales calls each day with the goal of maximizing ticket revenue
• Perform other duties and responsibilities as assigned

Qualifications:
• Focused on obtaining a career in the professional sports industry
• Team player with the ability to handle multiple assignments in a fast paced environment
• Excellent verbal communication skills with a friendly and professional telephone manner
• Be comfortable with making cold calls
• Strong time management and organizational skills
• Demonstrated ability to work independently and to self-motivate
• Demonstrated flexibility and creative problem solving skills
• Have a basic knowledge of computers
• Passion for sales
• Accountability
• Teamwork

Preferred Qualifications:
• A degree in business, communications, sports marketing or related field 
• Proficiency in MS Word and Excel
• Nashville, TN residents preferred but not mandatory.  Must be willing to relocate if a non-resident.
 

Major Responsibilities/Activities:
• Must have a minimum of two (2) years’ experience in ticket sales
• Generate revenue through the sale of group tickets for Nashville Predators hockey games
• Responsible for servicing existing clients with all ticketing and organizational needs
• Ability to generate new group concepts and ideas for increasing revenue
• Required to make outbound sales calls, attend networking functions and work special events as set forth by managers of the department
• Assist with selling of season ticket and special event sales as necessary
• Assist with all special group and season ticket sales projects
• Ability to speak publicly and represent the Predators in a professional manner
 

Minimum Requirements:
• Team Player
• Proven ability to make sales calls and meet with business leaders
• Solid knowledge & proficiency in current software (Word/Excel)
• Knowledge of  Archtics and Ticketmaster ticketing system a plus, but not required
• Strong organizational & time management skills
• Strong verbal and written communication skills
• Nature of business requires individual to be able to work flexible hours
• Must have a four-year college degree
 

This is your chance to join an exciting new sales team as we continue to rise.

The New Jersey Devils have overhauled their entire sales management team, and have brought in top level executives formerly from NBA and NFL teams, to blaze new trails not yet seen in the NHL. The Devils “New Business Team” program is being built on a strong foundation of learning the fundamentals, studying sales philosophy, and consistent practice. Graduates from this program will be well positioned for success in more senior level sales positions in sports. Emphasis at the Devils is placed on promotion from within, with those possessing strong work ethic and positive attitudes sure to grow within the system. If you are looking for a competitive environment and to join on with a team poised to make some waves in sports, this is the place for you.

Description:
The New Jersey Devils are looking for ambitious, professional, self-motivated individuals who will be responsible for selling full season, partial, single game suite, and group ticket packages. The New Business Team will act as a starting ground for an opportunity to move into a senior level sales position. Must be able to work nights, as well as targeted events as needed and succeed in a team environment, built around a collegiate culture with friendly competition.

Responsibilities:
• Sell New Jersey Devils full, partial, single game suite and group ticket packages
• Meet and exceed personal sales quotas set by management
• Participate in game/event day duties as needed
• Provide excellent customer service
• Possess a thorough understanding of the Devils ticketing plans and policies
• Prospect new business leads and use a sophisticated Microsoft CRM system to attack leads
• Set up daily new business appointments and arena tours with prospects

Requirements:
• Strong communication skills
• Highly motivated with a passion for sales
• Prior cold calling experience is preferred but not essential
• Organizational and time management skills a must
• Desire to learn and study sales and make it a career
• Professional appearance and conduct
• Ability to work in a structured, disciplined, cooperative and competitive environment

Please Note:
The Devils sales offices are brand new, all on one floor with the senior level managers, a full-time service staff, new computers and phones
Commission + bonuses + advancement opportunities
No relocation assistance
 

The Group Sales and Inside Sales Department will serve a feeder system into a senior level sales position.

Responsibilities:
• Cold Call prospects for ticket packages like but not limited to individual game buyers, past mini-plan holders, past family pack customers, past birthday party packages
• Cold Call prospects for groups like but not limited to schools, scout groups, companies, temples and churches, youth teams, youth organizations, etc.
• Make at least 100 outbound phone calls per day
• Assist in the execution of inside & group sales initiatives
• Meet all pre-determined sales goals
• Multi-task between handling a large amount of phone calls and customer retention

Qualifications:
Must have 1 – 2 years selling experience

• College graduate (4) year degree preferred
• Strong customer service and interpersonal skills
• Excellent written and oral communications skills
• Strong customer service and organizational skills
• Ability to handle heavy phone volume, both outbound and inbound
• Ability to work weekends, nights, and holidays as dictated by events
• Self motivated, but easily takes direction from others
• MS Word, Excel, Powerpoint and Outlook computer skills

We want you to join our team! The New York Islanders of the National Hockey League are seeking a driven, high-energy, highly-motivated, competitive senior sales representative who wants to further their career in the sports industry. Sound like you? Then what are you waiting for? Send us your resume!

This senior sales executive position is responsible for generating revenue through the sale of full season, partial season and select premium ticket plans. As a member of the New York Islanders organization, the chosen individual will be provided a starting base salary and  a generous commission plan with earnings of $100k+ and excellent benefits package. This is a senior sales executive position at a major league professional sports team with a solid training program.

RESPONSIBILITIES/DUTIES:
• Generate business revenue using all sales methods, including cold calls, face-to-face appointments, prospecting and networking
• Manage accounts in order to exceed established monthly sales goals
• Conduct 50 - 75 new calls on a daily basis
• Aggressive prospecting in order to generate new business relationships
• Conduct face-to-face sales presentations with potential customers
• Develop prospects by calling lists provided of former customers and self generated leads
• Establish professional relations to create repeat business
• Entertain current clientele and possible prospects at home game games as well as team and sales events

QUALIFICATIONS:
• Bachelors Degree
• 4-5 Years of Full Time sales experience with a sports team/Media sales or in the entertainment industry preferred
• Existing book of business/corporate relationships on Long Island preferred
• Professional presence to conduct face-to-face business meetings
• Friendly/inviting phone presence
• Highly competitive
• Strong computer skills required/Archtics a plus
• High-energy/self-motivated to start/continue career in sports sales
• Excellent oral and written communication skills

Corporate Partnership/Sponsorship
Account Manager

The New York Islanders are looking for a Corporate Partnership Account Manager to join our team. This position requires a minimum of 6 years sales experience, 2 years in sports, entertainment or media sales and a minimum of 2 years in sponsorship sales. Candidate must be self-motivated, disciplined and must possess the ability to excel with strong and detailed follow-up skills. Position is responsible for prospecting, selling new business to local and national companies and managing and maintaining developed accounts. Candidate must be able to manage time effectively and handle managing the activity of multiple partners. Position requires long hours and work on weekends. Sports/entertainment background preferred. Bachelor’s degree a must. Existing book of business/corporate relationships on Long Island preferred.

The New York Islanders offer an exciting fast paced working environment with competitive pay and outstanding benefits including 401(k).

Only resumes that meet the above requirements will be considered.

PRIMARY OBJECTIVE
The Account Manager for group sales is responsible for selling group tickets for both hockey and non-hockey group sales initiatives.

ESSENTIAL FUNCTIONS
Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
Focus on selling Group Packages for Ottawa Senators and various Scotiabank Place events;

• Achieve sales activity and revenue targets
• Develop packaging and programs
• Utilize existing contact lists to further sales
• Prospect and develop new relationships with businesses and community groups
• Develop, coordinate and assist with special sales projects when required
• Other duties as required

Periodic
• Participate in the Call Centre for a minimum of 5 on-sales per fiscal period

Job Specifications
Knowledge and skills
• Bilingual
• 1 – 2 years previous experience in a ticket sales position an asset
• Have own transportation
• Able to work weekends and evenings when required
• Previous customer service experience
• Able to work under pressure and meet tight deadlines
• Strong organizational and communication skills
• Team player

Reports to : Manager, Group Sales

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

To ensure that you are kept aware of future opportunities please follow us on Twitter:
http://twitter.com/sens_employment

Job Summary
Under the direction of the Inside Sales Manager, the Inside Sales Representative responsibilities include selling and servicing new accounts, create new ideas to increase ticket sales and perform basic office functions as needed.

Tasks and Responsibilities:
• Sell Phoenix Coyotes and Jobing.com Arena ticket products including season tickets, partial/mini plan packages, group tickets, and individual event ticket products.
• Build relationships to provide repeat business and excellent customer service.
• Proactively create opportunities for new business with existing customers.
• Make a minimum of 100 cold calls from provided lists to area companies to sell season, group and partial plan ticket packages.
• Call past customers and cold call new sales leads to generate sales.
• Handle incoming sales calls from sales prospects for all ticket products.
• Conduct in-arena appointments and tours of Jobing.com Arena to assist in closing new business and developing new relationships.
• Meet or exceed assigned sales goals for all ticket products.
• Maintain and complete accurate records of all ticket product customers.
• Work games to support ticket sales promotional initiatives.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability
• Excellent communication skills, both written and oral
• Manage multiple relationships well
• Detail oriented and organized
• Aggressive, competitive and committed
• Highly motivated with a desire to be successful
• Effective time management skills

Education and Formal Training:
• College degree required.

Experience:
• Prior telemarketing and/or sales experience is preferred but not required.

Material and Equipment Used:
• Daily use of Ticketmaster and Archtics software as well as Excel and Microsoft CRM.
 

PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

Account Managers with Senators Sports & Entertainment are responsible for generating revenue through the sale of Premium Seats (Suites, Club Seats) and corporate properties, within the guidelines and standards determined by the Director of Sales.

ESSENTIAL FUNCTIONS
Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
• Responsible for the sale of Suites, Premium Season Seats and Local-Regional Advertising packages
• Initiate aggressive outbound activity, establish working relationships and drive revenue with:
o Businesses and Corporations in your area/category of focus
o Former suite and Premium Seat customers
o Current customers (Upgrade Sales)
• Manage a portfolio of current customers to provide excellent service and secure renewals and referrals
• Provide customers with outstanding service in a timely and efficient manner
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Represent the Senators at local business events
• Network and be involved with a number of business associations
• Record all activity and sales pipeline details in the CRM system
• Participate and contribute to weekly sales team meetings and training sessions
• Other duties as assigned by Director of Sales

Periodic
• Represent the Ottawa Senators Hockey Club and Scotiabank Place in a positive manner to fans and the community
• Participate in the Call Centre for a minimum of 5 on-sales per fiscal period

Qualifications
• 5+ years experience in business to business outside sales
• Professional and results oriented with proven track record of exceeding revenue targets
• Bachelors or equivalent degree required with a sports / sales / marketing focus preferred
• Excellent communication and presentation skills ( written and oral)
• Positive attitude and a passion for the game of hockey
• Strong work ethic and a desire to build a career in professional sports
• Able to work extended hours (nights, weekends, and holidays)
• Bilingualism is an asset

Reports to:
Director of Sales

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

To ensure that you are kept aware of future opportunities please follow us on Twitter:
http://twitter.com/sens_employment

POSITION TITLE: Club Service Manager

DEPARTMENT:      Client Services

JOB DESCRIPTION/REQUIREMENTS:

·         Meet and exceed sales and retention revenue goals.

·         Build strong relationships with Club Members through pro-active communication, including seat visits, phone calls, emails and other communication channels.

·         Respond and resolve all customer complaints, requests, and inquiries from Club Members.

·         Meet and exceed assigned service levels and standards.

·         Ability to think collaboratively, strategically, and creatively.

·         Ability to multi-task while managing multiple projects and assignments.

·         Outstanding interpersonal, written and verbal communication and problem solving skills.

·         Manage the sales initiatives calendar.

·         Project management.

·         Ability to work collaboratively to execute programs and service initiatives in a team setting.

·         Create and implement new benefits and service initiatives.

·         Organize event programs and contract execution with all sales staff.

·         Oversee and train the club service department.

·         Other duties as assigned.

QUALIFICATIONS

·         BA in Business and 2-4 years ticket sales and/or service experience

·         Strong work ethic and a desire to build a career in professional sports

·         Knowledge of Archtics Microsoft Word, Excel, PowerPoint and CRM preferred

·         Relationship Builder

·         Excellent Communication Skills

·         Key client interactive skills, problem solver, creative, attention to detail

·         Natural proactive approach and positive attitude, team orientated and self-motivated

·         Must be able to work nights, weekends and holidays

POSITION TITLE:  Manager, Partnership Marketing

DEPARTMENT:      Corporate Partnerships

REPORTS TO          VP, Sponsorship Marketing

POSITION SUMMARY:

Reporting directly to the VP, Sponsorship Marketing the Manager is responsible for all corporate sales and activities related to conceptualizing, implementing and directing sales and marketing strategies, and initiatives for the corporate partners, including the Panthers, the BB&T Center, Media Sales and other properties that may be pursued by Sunrise Sports & Entertainment.   Primary responsibilities include developing strategic alliances for corporate partners within the Sunrise Sports & Entertainment family of brands, which are fully integrated, long-term and focused on the unique objectives and priorities of each individual partner.

JOB DESCRIPTION / REQUIREMENTS:

• Responsible to increase revenue for the BB&T Center and the Florida Panthers through the sale of partnership packages, Panthers promotional packages, BB&T Center events and various media packages.
• Increase existing business while generating new opportunities through the delivery of sales presentations for the Florida Panthers, BB&T Center and Saveology.com Iceplex.
• Establish, build and manage client relationships through prospecting and lead development projects.
• Assist the sales process from discovery to account development, negotiations and closing.
• Responsible for inventory management/control.
• Maintain a network of prospective clients and agency contacts.
• Assist with Sponsorship renewals and achieve a high level of customer satisfaction.

QUALIFICATIONS:

• Bachelor degree in Sports Management, Sales or related field required
• Minimum 2 to 3 years of proven and successful media/sponsorship sales experience required
• Strong prospecting skills, detail-oriented and ability to handle multiple tasks and prioritize goals
• Ability to meet challenging sales objectives in a high profile, competitive marketplace
• Comfortable managing tight deadlines and meeting aggressive sales goals and expectations
• Exceptional listening, learning and communication skills. Ability to establish and maintain a long-term strategic relationship with corporate clients and co-workers
• Ability to work individually and as part of a team
• Sales driven with an understanding of persistence and aggressiveness
• Proficient in MS Word, Excel, Outlook and specifically PowerPoint Sales force experience a plus

Ability to work flexible hours, including nights, weekends and holidays as necessary

JOB SUMMARY:
The Client Service Specialist is directly responsible for all revenue goals associated with an assigned account base of existing season seat owners, focusing on renewals and retention, referrals, add-ons and upgrades. A Client Service Specialist will focus on creating relationships with assigned account base by being pro-active to anticipate client needs.

JOB DESCRIPTION/REQUIREMENTS:
• Meet and exceed retention and associated revenue goals with assigned account base.
• Build strong relationships with assigned Season Seat Owner base through pro-active communication, including seat visits, phone calls, emails and other communication channels.
• Sell upgrades, add-ons and referrals.
• Respond and resolve all customer complaints, requests, and inquiries from assigned season seat owner base.
• Meet and exceed assigned service levels and standards.
• Manage the sales initiatives calendar.
• Assist with special events for season seat owners such as Skate Events, Meet & Greets, Town Hall meeting etc. Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP’s .
• Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs.
• Assist in the creation of new benefits and service initiatives.
• Responsible for assisting with the coordination of the season seat owner mailing and renewal package mailings.
• Assist with material that goes into the season seat holder web page section; update and create new features with the Website Manager.
• Coordinate information for Monthly Season Seat Owner Newsletter.
• Manage the Season Seat Owner Service Desk on game days.
• Oversee and train the service department interns, prepare all purchase orders for the department.
• Other duties as assigned.

QUALIFICATIONS:
• BA in Business and two years ticket sales &/or service experience preferred
• Strong work ethic and a desire to build a career in professional sports
• Knowledge of Archtics, Microsoft Word, Excel and PowerPoint preferred
• Excellent Communication Skills and relationship builder
• Key client interactive skills, problem solver, creative, attention to detail
• Natural proactive approach and positive attitude, team orientated and self-motivated
• Must be able to work nights, weekends and holidays