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NHL HOCKEY JOBS



Current available jobs in Sales & Marketing:


» Marketing Intern - Anaheim Ducks Hockey Club (Anaheim, CA)
» Street Team Member - Anaheim Ducks Hockey Club (Anaheim, CA)
» Part Time Ticket Seller - Arizona Coyotes & Jobing.com Arena (Glendale, AZ)
» Game Night Staff - Boston Bruins Foundation - Boston Bruins (Boston, MA)
» Part-Time Game Night Staff - Marketing & Promotions - Boston Bruins (Boston, MA)
» Special Events Manager-HarborCenter - Buffalo Sabres (Buffalo, NY)
» IGS Energy Zone Attendant - Columbus Blue Jackets (Columbus, OH)
» Partnership Activation Specialist - Columbus Blue Jackets (Columbus, OH)
» Manager, Education & Community Partnerships - Columbus Blue Jackets (Columbus, OH)
» Box Office Assistant - Dallas Stars (Frisco, TX)
» Street Squad - Dallas Stars (Frisco, TX)
» Coordinator, Email Marketing + Broadcasting - Florida Panthers (Sunrise, Fl)
» Sales and Service Assistant - LA Kings (El Segundo, CA)
» Sales and Service Representative - LA Kings (El Segundo, Ca)
» Fan Development Representative - Nashville Predators (Nashville, TN)
» Fan Relations Coordinator - Nashville Predators (Nashville, TN)
» Group Sales Account Executive - Nashville Predators (Nashville, TN)
» Manager, Consumer Research - National Hockey League (New York, NY)
» Ticket Sales Positions/By-Invitation Group Interview (August 7th) - New Jersey Devils (Newark, NJ)
» New Jersey Devils, Group Events Specialist - New Jersey Devils (Newark, NJ)
» Account Executive, Premium Sales - New Jersey Devils/Prudential Center - New Jersey Devils (Newark, NJ) - New Jersey Devils (Newark, NJ)
» ADVERTISING/MARKETING MANAGER - New Jersey Devils (Newark, NJ)
» New Jersey Devils Activation Team - New Jersey Devils (Newark, NJ)
» CRM/Database Marketing Manager - New Jersey Devils/Prudential Center - New Jersey Devils (Newark, NJ)
» Brand Activation Team- New Jersey Devils and Prudential Center Street Team - New Jersey Devils (Newark, NJ)
» Part-Time Mascot - New York Islanders (Uniondale, NY)
» Foundation Event Staff - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Community Relations Assistant- Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Community Relations Game Night Volunteer - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» GESTIONNAIRE DE COMPTE, Gatineau - Ottawa Senators Hockey Club (Kanata, ON)
» CLIENT DEVELOPMENT EXECUTIVE - Philadelphia Flyers (Philadelphia, PA)
» Part-Time 50/50 RAFFLE Ticket Seller - Pittsburgh Penguins (Pittsburgh, PA)
» Membership Account Manager - Season Seats - Senators Sports & Entertainment (Kanata, On)
» Account Executive - St. Louis (Missouri, MO)
» Digital Media Coordinator - St. Louis Blues (St. Louis, MO)
» Inside Sales Representative - Seasonal - St. Louis Blues (St. Louis, MO)
» Premium Sales Executive - St. Louis Blues (St. Louis, MO)
» Client Services Representative - TD Garden (Boston, MA)
» Manager, Premium Client Service & Suite Operations - Vancouver Canucks (Vancouver, BC)
» Ticket Centre Supervisor - Vancouver Canucks (Vancouver, BC)



Sales & Marketing: Fan Development
Marketing Intern - Anaheim Ducks Hockey Club (Anaheim, CA)

Marketing Intern-(Full-time, Seasonal)

The Marketing Intern is a full-time seasonal position within the Marketing Department of the Anaheim Ducks. This position will focus on administrative duties that relate to the needs of the team’s grassroots marketing initiatives. In this role you will be responsible for assisting in the execution of several programs in and out of the office. The goals of the programs are to integrate the team, players and the Anaheim Ducks brand into the community. EOE

Pay Rate- $12.00/hour


Examples of Duties/Essential Functions:

• Assist in the development of various marketing programs
o Anaheim Ducks G.O.A.L. Hockey Program:
? Assist with the development of the monthly video publication, Beyond the Boards such as gathering interviews, creating content, writing stories, etc.
? Assist in cultivating relationships with local ice and roller hockey rinks in Southern California and leverage the existing youth hockey community programs.
? Work with the local rink managers and organizations to establish events and programs.
? Assist manager with each of the G.O.A.L. initiatives including S.C.O.R.E. a G.O.A.L., Throw-Back Classic, Mini 1-on-1, All-Star Academy, Anaheim Ducks High School Hockey League and the i3 Roller Hockey League.
? Search for High School bands to compete in a talent show during the High School Hockey League All-Star Game.

o Wild Wingers Kids Club:
? Manage the Kids Club database and assist with communication regarding Kids Club inquiries.
? Work with fulfillment house to pick up/drop off additional kits before and after game days.
? Assist with the planning and execution of all Kids Club parties.
? Act as the contact for the off-site storage facility and keep up to date inventory of promotional items, remaining kits and sales brochures.
? Work Kids Club promotional events and all Anaheim Ducks home games to sell and promote the kit/club.
? Assist with papering the arena prior to Ducks home games.

 


o Anaheim Ducks S.C.O.R.E. (school program):
? Manage the school assemblies program and oversee the scheduling, planning and logistics for each school event.
? Oversee the team’s outreach literacy events such as Reading Is the Goal Day and Reading Is the Goal classroom parties.
? Spearhead various tasks for Reading Is the Goal, Captain’s Challenge and First Flight Field Trip programs including database management, event planning, creative design, content creation, and promotional items procurement.
? Assist in the planning of the 8th annual Anaheim Ducks S.C.O.R.E. Street Hockey Shootout.

o Die Hards - Official Anaheim Ducks Booster Club
? Assist with the Die Hards event and game-day tasks.
? Assist in planning and executing Die Hards events such as the Holiday Party, End of Year Party and Road Trip.
? Work with the Die Hards Advisory Committee to supervise working and parking passes for game-day Die Hards staff.
? Act as the contact for additional item requests from Advisory Committee.
? Assist Advisory Committee in fulfillment of VIP Program incentive items.


Qualification Standards:

• Bachelor’s Degree or equivalent
• Working knowledge of basic productivity applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.)
• Familiar with community outreach and service activities and genuine enthusiasm for charitable involvement
• Excellent communication skills, both written and oral
• Effective time management and organizational skills
• Ability to work with diverse populations, including adults and children of all ages
• Must be detail oriented, motivated and a self-starter with a high level of energy and commitment
• Flexible schedule with the ability to work nights, weekends and some holidays as required
• Passionate and knowledgeable about the Anaheim Ducks, hockey and sports in general
• Possess a valid California driver’s license and a good driving record

 

No relocation expenses provided.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have the ability to work 40 hours per week?


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Sales & Marketing: Promotions
Street Team Member - Anaheim Ducks Hockey Club (Anaheim, CA)

This is a part-time, seasonal position within the Anaheim Ducks Marketing Department. The Street Team consists of an energetic group of males and females who are enthusiastic about and committed to promoting the Anaheim Ducks Hockey Club. The Street Team’s primary responsibility is to promote the Anaheim Ducks through the use of various sales and marketing strategies at Ducks home games and events in the community. Street Team members must be upbeat, outgoing individuals with a strong work ethic who possess the ability to interact with all types of people. 

 Examples of Duties/Essential Functions:

• Responsible for set-up and teardown of the Ducks Hockey Spot at all weekend home games.
• Work off-site events (i.e. organization events, street hockey/school programs, sports tournaments, sponsor appearances, etc.) in an effort to promote the Ducks and increase ticket sales. Members are responsible for set-up and teardown at all events.
• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Fan Development, Sales, Corporate Partnerships, etc.).
• Host Ducks Watch Parties at local restaurants and bars - handout premium items, facilitate on-site promotions, communicate general Ducks information and interact with fans.
• Distribute pocket schedules around Orange, San Bernardino and Riverside counties and replenish locations as needed.
• Pass out and discuss promotional and sales collateral at Ducks home games and off-site events.
• Drive Ducks “Promotional Vehicles” to and from events. Make sure vehicles are fully stocked with necessary items for event and unloaded at the conclusion of the event, ensuring that the vehicles are kept clean at all times.
• Assist with organization and maintenance of the Marketing Storage Unit(s).
• Work all promotional give-away Ducks games.
• Assist Marketing Department in finding new events for the Anaheim Ducks Hockey Club and Street Team to be involved with.
• Responsible for data cultivation through “register to win” entries and responsible for completing post-event wrap-ups forms after every event.
• Assist with other tasks on an as-needed basis.

 Specific Abilities:

• Passionate about the Anaheim Ducks, the game of hockey and sports in general
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Fun, energetic and outgoing personality
• Customer-service oriented
• Previous marketing/promotional/event experience preferred
• Experience working for a college or professional sports team a plus

Qualification Standards:

• Minimum 18 years of age.
• Possess a valid California driver’s license, automobile liability insurance and a good driving record.
• Flexible schedule – Must be able to work some home games, nights/weekends and holidays as required.
• Requires prolonged standing; ability to lift and carry up to 35 pounds.
• Must be willing and able to work in outdoor conditions.


*Uniform is provided for this position.
 


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Sales & Marketing: Ticket Operations
Part Time Ticket Seller - Arizona Coyotes & Jobing.com Arena (Glendale, AZ)

Job Summary
The Ticket Seller is responsible for selling tickets to the general public from the Arena Ticket Office using the Ticketmaster system, while providing general information to guests.

Tasks and Responsibilities:
• Selling tickets to the general public from the Arena Ticket Office.
• Assist guests at the Ticket Office Will-Call window and resolve all issues/problems.
• Follow all operational policies and procedures for Ticket Office operations.
• Other duties as deemed necessary or as directed.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability:
• Knowledge of computers, preferably the Ticketmaster system.
• Willingness to learn.
• Must be enthusiastic and guest services oriented.
• Candidates must be computer literate and able to maintain a guest friendly, quality service attitude at all times.
• Experienced cash handling and strong math aptitude required.
• Strong customer service experience, with the aptitude to resolve conflicts.
• Proven ability to attend to details.
• Proven job reliability, diligence, and dedication.
• Must be flexible with working nights, weekends, and holidays.

Education and Formal Training:
• High school degree or GED.
• Ticketmaster ticketing system preferred, but not required.

Experience:
• Computerized ticket office experience or any equivalent combination of education and experience preferred, but not required.

Material and Equipment Used:
• Office equipment: copier, computer/keyboard, telephone, fax, and ticket printers.
• Ticketmaster ticketing system.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have local housing available in or near Phoenix/Glendale.


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Sales & Marketing: Non-Profit Management
Game Night Staff - Boston Bruins Foundation - Boston Bruins (Boston, MA)

The Boston Bruins Foundation is currently accepting applications for Game Night Staff positions. This position entails assisting with all aspects of in-game fundraising, including but not limited to the 50/50 raffle, as well as assisting with the execution of Boston Bruins Foundation events. General duties would involve setup/breakdown of all equipment, assisting in sales, overseeing volunteers and interacting with Boston Bruins Foundation supporters. Game Night Staffers would be required to work all Boston Bruins home games with some flexibility. Staffers generally will need to arrive 2.5 hours prior to the start of the game to begin their duties and need to stay until the end of the game.


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Sales & Marketing: Game Operations/Presentation
Part-Time Game Night Staff - Marketing & Promotions - Boston Bruins (Boston, MA)

About Us: The Boston Bruins are an Original Six franchise in the National Hockey League with a storied history going back to 1924. They have won 6 Stanley Cup championships and have had the numbers of 10 former players retired. In addition, the Bruins have had over 50 former players/coaches named to the Hockey Hall of Fame. Visit the Boston Bruins’ website at http://www.bostonbruins.com

Your Role: Act as promotional support during all Boston Bruins home games and events. Assist the Marketing, Boston Bruins Foundation, Corporate Partnerships, Sales and Community Relations departments with in-game activities, special events and appearances. Responsibilities include interacting with fans, preparing giveaways for in-game use, completing all of game day setup, assisting with crowd interactive games, and escorting Blades as well as Bruins Ice Girls at appearances and events. The successful candidate will act as a promotional and goodwill ambassador for the Boston Bruins Hockey Organization. Other duties as assigned.

Our Expectations: Excellent customer service skills and basic knowledge of the Boston Bruins. Must be reliable, honest and have strong communication and interpersonal skills. Must have the ability to prepare event set-up and break down as well as work a flexible schedule including nights, weekends and holidays.

Qualified applicants are required to work all game days and major team events. Applicants are also required to provide their own transportation to and from work as well as determine their own parking arrangements.

*Please note, these Game Night Staff roles are for the 2014-2015 season, and will officially begin in September 2014. 

 


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Sales & Marketing: Marketing
Special Events Manager-HarborCenter - Buffalo Sabres (Buffalo, NY)

DUTIES/RESPONSIBILITIES:
• Work closely with HARBORCENTER staff to implement a wide range of complimentary sport and entertainment events hosted on site
• Collaborate with our Canalside partners to identify opportunities to create cohesive events utilizing all assets within HARBORCENTER, First Niagara Center, and the District
• Develop and execute marketing strategies and logistics for “major events” at HARBORCENTER and First Niagara Center, including but not limited to NHL, IIHF, USAH, NCAA, and WJC, etc.
• Organize and communicate details and responsibilities with all departments involved and following-up to ensure all tasks are completed to company and contract standards
• Maintain accurate event accounting records and communicate all profits and any potential loses with necessary departments

MINIMUM QUALIFICATIONS:
• Bachelor degree in a relevant field, including, public relations, business, communications, or marketing.
• A minimum of 5 years professional experience, ideally with experience in event promotion and management.
• Have excellent organizational and communication skills.
• Proven ability to lead project teams and work collaboratively across functions and organizations.
• Sound administration skills and a mental aptitude for business development and public relations
• Strong overall computer skills, including traditional Microsoft Office, Internet and social media
• Creative and energetic with a focus and commitment to delivering differentiating results and outcomes
• Confident communicator with ability to work collaboratively with diversified teams
• Comfortable in accepting feedback, alternative approaches, and specified direction,
• Passion for excellence, attention to detail, and continual improvement.
• Excellent time-management skills. Ability to manage multiple projects concurrently, remain calm under pressure, and consistently contribute to a fun, fast paced environment with high expectations and tight deadlines.

No Telephone Calls Please

BUFFALO SABRES/HARBORCENTER/FIRST NIAGARA CENTER ARE EQUAL OPPORTUNITY EMPLOYERS

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years event management and promotion’s experience?
2. Do you live in the WNY area?
3. Are you available to work long and varied hours including evenings, weekends and holidays?


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Sales & Marketing: Fan Development
IGS Energy Zone Attendant - Columbus Blue Jackets (Columbus, OH)

The IGS Energy Zone Attendant is in charge of our dedicated area for kids on our main concourse with a street hockey rink and a unique interactive playground game.

 

Responsibilities include:

·         Setting up the area.

·         Monitoring the games until the end of the second intermission.

·         Locking up the activity area.

·         Ensuring all games and equipment are safe for use.

·         Other duties as assigned.

Education and Experience:

·         Ability to work with children of various ages.

·         Excellent communication and interpersonal skills.

·         Detail oriented.

·         Ability to work unsupervised and to function both independently and as a team member.

 

 Please note this is an hourly position being paid at $12.50 an hour.

 

 

 


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Sales & Marketing: Sponsorship Services/Activation
Partnership Activation Specialist - Columbus Blue Jackets (Columbus, OH)

 

The primary role of the Partnership Activation Specialist is to execute all aspects of the Columbus Blue Jackets’ Corporate Sponsorship Agreements while serving as the primary contact for each of his/her assigned partners (to total approximately 30-40 clients). This includes facilitating all communication between the partners and the CBJ and Nationwide Arena staffs as well as managing and tracking contractual fulfillment of elements such as in-arena signage, in-game promotions, media, in-market promotions and hospitality.
An emphasis will also be placed on learning and understanding the marketing partner’s business objectives and utilizing this knowledge to best activate partner elements through Blue Jackets programming, including proactive and ongoing marketing and activation platforms.

 

 

Responsibilities include:
· Execute all aspects of assigned partnership agreements.
· Oversee one or more assigned specialty areas (i.e., signage, hospitality, print, television, radio).
· Learn and understand partner business objectives and utilize this knowledge in fulfilling partnership elements.
· Build relationships with partners through frequent communication including recognition of significant personal dates such as birthdays, anniversaries, etc.
· Produce and communicate a production schedule with technical specifications, deadlines, and cost estimates.
· Drive the planning and execution of all in-arena and select elements of in-market promotions.
· Attend select sales appointments with Corporate Development Account Executives related to new and renewal business pitches.
· Work in conjunction with internal departments (including Game Entertainment, Ticketing, Marketing, Public Relations, Community Development and Accounting) to execute partner elements.
· Assist in the planning and execution of special events.
· Capture adequate documentation of partner-related elements throughout the season.

Game Responsibilities include:
· Ensure accuracy of all assigned partner signage, kiosks and concourse displays prior to each game.
· Execute and plan any special game night events related to assigned partners.
· Assist game operations and promotions staff as it pertains to partners’ in-game promotions.
· Partner entertainment.
· Survey game presentation to ensure that all partner representation is accurate.

Education and/or Experience
· Four year college degree, preferably in marketing, business or sports and entertainment management.
· 1-2 years of experience in the sports and entertainment industry preferred.
· Proficiency in all Microsoft Office applications—especially PowerPoint, Excel and Word.
· Excellent organizational and time management skills.
· Capability to meet time sensitive project deadlines.
· Strong communication skills.
· Ability to work unsupervised and to function both independently and as a team member.
· Flexible hours required: working nights, weekends and holidays.





 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least one year experience in the sports and entertainment industry?


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Sales & Marketing: Non-Profit Management
Manager, Education & Community Partnerships - Columbus Blue Jackets (Columbus, OH)

Under the leadership of the Vice President, Community Relations & Executive Director of the Blue Jackets Foundation, the Manager, Education & Community Partnerships creates, delivers, and manages multiple strategic programs with an emphasis on schools, educational programs, and non-profit organizations in central Ohio, designed to generate brand awareness, facilitate and deepen consumer commitment and bring fresh, focused audiences to the Columbus Blue Jackets in ways that are relevant and meaningful.

RESPONSIBILITIES:

Education-Focused Program Development and Implementation:

·         Develop relevant and mutually beneficial partnerships with organizations working in the education space and/or in youth development.

·         Develop hockey-themed physical education curriculum that meets the content standards for local elementary schools. 

·         Seek out new opportunities to create relevant hockey-themed curriculum that meet content standards for other subject areas, including reading, science, geography, etc.

·         Develop and cultivate relationships between the Blue Jackets and local educational organizations.

·         Raise the awareness of Blue Jackets education programming to make it viable to the educational community.

·         Collaborate with Fan Development department to grow the existing Street Hockey tournament to include education sites.

·         Manage reading and achievement programs (Book Jackets, Student Achievers, etc.)

·         Develop and manage in-classroom education materials and resources (posters, rewards, incentives, etc.).

·         Manage school assemblies & appearances.

·         Work closely with the Blue Jackets Public Relations, Corporate Sales, Marketing, and Ticketing departments and the wider Blue Jackets management team and with client teams, to create value for the business.

·         Identify new opportunities for collaboration.

Community Outreach & Brand Awareness:

      ·         Manage existing and develop new partnerships with key non-profit organizations such as the Columbus Parks &      Recreations, Salvation Army, American Red Cross, USO of Central Ohio, and others.

·         Work with the marketing and public relations team to ensure effective communication of the Blue Jackets’ key messages and strategies relating to community relations and corporate giving to internal and external audiences, and coordinate with other Blue Jackets functions.

Budgets / Financials:

·         Track and maintain project budgets with a responsibility to keeping on target.

·         Prepare accounting and budget reports for Accounting Department.

Other:

·         Assist with game night and other after-hours event responsibilities, as needed.

·         Other duties as assigned.

 

 

MINIMUM QUALIFICATIONS:

·         Proven track record of successful and impactful youth- and/or education-focused strategies, programs and marketing initiatives

·         Thorough knowledge of youth marketing

·         Education: Bachelor’s degree with emphasis on communication, business administration, or sports management.

·         Experience: Three years of experience in education, community relations, customer service, marketing or related field preferred.

·         Knowledge in Microsoft Office programs, specifically Outlook, Word, Excel, PowerPoint, and Photoshop.

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally eligible to work in the United States?
2. Do you have a degree in communication, sports management, or business discipline area of study?
3. Do you have at least three years of experience in education, community relations, customer service, marketing, or related field?


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Sales & Marketing: Ticket Operations
Box Office Assistant - Dallas Stars (Frisco, TX)

Job Summary

This position is responsible for day to day box office activities as well as event duties for the Dallas Stars and Dr Pepper Arena.

 Essential Functions:

  • Order processing and fulfillment
  • Inventory management
  • Basic level of reporting, i.e. seats sold, what sales representatives have sold based on seating chart at the American Airlines Center for the Dallas Stars.
  • Game day responsibilities for the Dallas Stars, including assisting with ticketing issues, and player / staff requests
  • Dr Pepper Arena events assistance includes selling tickets and working the “will call” window
  • Handling walk in ticket requests and phone orders for tickets
  • Mail out ticket requests in a timely manner as required from sales representatives and customers alike
  • Basic database (Archtics) management

 Required Knowledge and Skills:

  • Excellent customer service skills

  • Excellent verbal and written communication skills

  • Detail oriented for processing payments and handling cash

 Qualifications:

  • At least 1 year box office experience/familiarity
  • Experience with Ticketmaster, Host Systems, and Architcs or similar ticket system
  • Basic knowledge of Microsoft Office computer systems.

 

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

 

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

 


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Sales & Marketing: Community Relations
Street Squad - Dallas Stars (Frisco, TX)

Job Summary:

The Dallas Stars Street Squad is the face of the organization in our local communities. As a member of the Street Squad, be prepared to be great.  We are looking for someone who is engaging, professional, reliable, and motivated to go above and beyond the normal. As a team, we need to build the Dallas Stars fan base by building relationships and leaving every fan encountered with a positive, memorable impression.

Tasks and Responsibilities:

·        Available to work flexible, non-traditional hours for various events in the community and game nights

·        Set up, execution and management of the mobile marketing assets such as inflatables, games, and prizes

·        Assist with youth hockey initiatives and street hockey programs throughout the DFW metroplex

·        Engage fans with a positive, energetic  professionalism

·        Assist with inventory of Stars promotional and sales materials for use in grass roots marketing initiatives

·        Assist in data collection at various events

·        Assist with other fan development and marketing efforts as needed

·        Work weeknights and weekends, as necessary

Required Knowledge/Skills/Job Qualifications:

·        Some college preferred

·        Self-motivated – desire to go above and beyond

·        Ability to work flexible hours and tight deadlines

·        Experience in event planning or grass roots marketing preferred

·        Excellent communication and customer service skills

·        Positive attitude and punctuality required

·        Ability to carry a minimum of 40 lbs (position requires physical labor)

·        Hockey knowledge a plus


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Sales & Marketing: Marketing
Coordinator, Email Marketing + Broadcasting - Florida Panthers (Sunrise, Fl)

Description Duties:

Assist in the implementation of marketing goals and objectives of the Florida Panthers and BB&T Center.

Responsible for email marketing campaigns related to the Florida Panthers and BB&T Center including, but not limited to:

 

  • Design, code and implementation of email marketing campaigns
  • Organizing information to be included in email campaigns from departments involved

  • Schedule and maintain calendar of scheduled email marketing campaigns

  • Organize contact information and create marketing segments for email marketing

  • Compile and record relevant information associated with email marketing campaigns

 

Responsible for maintaining advertisements on the Florida Panthers television broadcast, which includes, but limited to:

  • Receiving and approving advertisement requests from both national agencies and local sponsors
  • Maintaining television advertisement game-by-game rundown

  • Providing information to television partners on current advertisements spots

 

Responsible for websites associated with the Florida Panthers and BB&T Center including but not limited to:

  •  Uploading content, stories and/or videos online to Florida Panthers and BB&T Center websites
  • Maintaining and updating website information to ensure content is current

  • Create links for campaigns and marketing purposes to track sales information

  • Compile and record relevant information associated with Florida Panthers and BB&T Center websites

Organize, compile, and report statistical information associated with marketing efforts

 

Ensuring marketing materials both internally and externally are current and in line with the brand and image of the Florida Panthers and BB&T Center

Create and organize online forms for data collection, sales information and other efforts

Assist marketing department create new marketing campaigns to promote Florida Panthers and concerts/events at BB&T Center

Assist in media placement in various publications and mediums

Work with specific media partners in the development and execution of promotional plans

Participate and network within the community and industry, including involvement in industry related associations and community organizations

Assist the creative team in opening and managing jobs and design creative pieces

Assist during games, concerts and/or events with media escorts, VIP guests, and others as needed

 

Assist Fan Development events as needed

Work other departments within organization to assist as needed with any projects, efforts and campaigns

Other duties as assigned by VP, Marketing + Brand Strategy

Qualifications:

Bachelor’s Degree in Marketing, Business Administration, Public Relations or related field

      Knowledge and experience associated with marketing

Organization skills and the ability to prioritize work to meet deadlines

Ability to work in fast paced environment and work effectively under pressure

Goal oriented individual that is result driven

Strong written and oral communication skills

Strong knowledge and experience in using office programs such as Microsoft Excel, Word, Powerpoint, etc.

Team oriented and able to work in group settings

Maintain effective working relationship with employees, clients, exhibitors, patrons etc

Ability to work nights, weekends and holidays

Experience using programs such as Photoshop, InDesign, Dreamweaver

Basic knowledge of HTML and CSS

Experience using email marketing platforms and/or website content management systems a plus

Bilingual a plus


JOB CONDITIONS/COMPLEXITY:

Typical office conditions. Requires the ability to lift up to 25 lbs. and work on a computer for prolonged periods of time. Local travel is required, often up to several hours per day.

Regularly works on complex assignments requiring independent decision-making as well as the initiative to identify and resolve issues.


EQUIPMENT USED:

General office equipment used including: PC and related software, copier, fax machine, telephone, and 10-key.


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Sales & Marketing: Ticket Sales
Sales and Service Assistant - LA Kings (El Segundo, CA)

  AEG is one of the leading sports and entertainment companies in the world with a network of over 120 owned, operated and programmed venues on five continents. Developed by AEG, L.A. LIVE is a 4 million square foot downtown Los Angeles sports, residential and entertainment district featuring Nokia Theatre L.A. LIVE and Club Nokia, a 54-story, 1001-room convention "headquarters" destination anchored by The Ritz-Carlton & JW Marriott Hotel at L.A., the Ritz-Carlton Residences at L.A. LIVE and Wolfgang Puck’s flagship restaurant WP 24, along with entertainment, restaurant and office space.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. The Sales & Service Assistant will be responsible for providing executive support, service activation, and event management support.

Essential Job Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Manage the ticket benefits program on a daily basis including inventory management, customer support, and in-game activation and fulfillment.
• Oversee the LA Kings in-game experiences including fulfillment and activation.
• Coordinate the seasonal internship program.
• Serve as a department liaison for daily communication, scheduling, and transactional needs.
Manage VIP and department ticket requests as needed
Manage the schedules of ticket sales and service staff as required
Provide overall administrative support to the day to day functions of the ticket sales, service and operations department

• Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service

Non-essential Job Functions:

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.
• Be passionate about customer service and uphold a strong work ethic
• Create positive and strong working relationships
• Be assertive, persistent and results oriented
• Thrive in a competitive sales environment
• Possess strong written and communication skills
• Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary.
• Ability to multitask

Qualifications:
Education: Bachelors Degree preferred

Experience: Experience in the sports and entertainment industry preferred. Interest in sports a plus.

• Bachelors Degree preferred
• Excellent phone presence
• Eagerness to learn
• Ability to follow direction
• Motivated to have a career in Sports Management


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Sales & Marketing: Ticket Sales
Sales and Service Representative - LA Kings (El Segundo, Ca)

Anschutz Entertainment Group, Inc. ("AEG") is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Sales and Service Representative will be responsible for providing outstanding service to the Kings ticket base and overall client base.

 

Essential Job Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Handle a high daily volume of incoming service calls while maintaining a composed, friendly demeanor
• Maintain computerized and/or written records of all Kings customers
• Make outbound sales calls as required to past Kings ticket buyers and other Kings prospects
• Handle incoming sales calls from sales prospects as opportunity is provided
• Meet or exceed weekly and monthly sales and service goals in the areas of Kings ticket packages, groups, and event suites, as well as other arena events such as award shows and family shows
• Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service

Non-essential Job Functions:

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.
• Be passionate about customer service and uphold a strong work ethic
• Create positive and strong working relationships
• Be assertive, persistent and results oriented
• Thrive in a competitive sales environment
• Possess strong written and communication skills
• Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary.
• Ability to multitask and consistently re-prioritize based on sales needs.

Qualifications:
Education: Bachelors Degree preferred

Experience: Two plus years Experience in Service and/or Sales. Experience in the sports and entertainment industry preferred. Interest in sports a plus.

• Bachelors Degree preferred
• Sales experience preferred, but not necessary
• Excellent phone presence
• Eagerness to learn
• Ability to follow direction
• Motivated to have a career in Sports service and sales


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Sales & Marketing: Ticket Sales
Fan Development Representative - Nashville Predators (Nashville, TN)

Job Title: Fan Development Representative
Department: Ticket Sales
Reporting: Manager, Ticket Sales

The Nashville Predators seek a self-starter who will be responsible for generating revenue through outbound sales campaigns that focus on the sale of all Nashville Predators and Bridgestone Arena ticket products.


Essential Duties & Responsibilities
• Meet the established sales objectives.
• Structured solicitation through outbound calls and face to face appointments.
• Continuous solicitation of new business for the Nashville Predators ticket sales.
• Make a required minimum of outbound sales calls each day with the goal of maximizing ticket revenue.
• Perform other duties and responsibilities as assigned.


Qualifications
• Focused on obtaining a career in the professional sports industry
• Team player with the ability to handle multiple assignments in a fast paced environment.
• Excellent verbal communication skills with a friendly and professional telephone manner.
• Be comfortable with making cold calls.
• Strong time management and organizational skills.
• Demonstrated ability to work independently and to self-motivate.
• Demonstrated flexibility and creative problem solving skills.
• Have a basic knowledge of computers.
• Passion for sales.
• Accountability
• Teamwork


Preferred Qualifications:
• A degree in business, communications, sports marketing or related field.
• Proficiency in MS Word and Excel.
• Nashville, TN residents preferred but not mandatory. Must be willing to relocate if a non-resident.
 


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Sales & Marketing: Fan Development
Fan Relations Coordinator - Nashville Predators (Nashville, TN)

Fan Relations Coordinator -

Major Responsibilities/Activities: 
• Manage customer service area for the Nashville Predators
• Direct liason between Predators fans and the Nashville Predators organization.  Including but not limited to answering fan mail, incoming calls, and emails
• Assist in special projects for the ticket sales department.  Including over the phone surveys, courtesy calls to season ticket holders, and seat upgrade days
• Assist in securing payments and renewals from season ticket holders
• Coordinate programs throughout the season such as Season Ticket Holder of the Game, Season Ticket Holder Meet and Greets & Season Ticket Holder Renewal Parties
• Setting up season ticket holder focus/advisory groups before and during the season to solicit feedback
• Assisting with fulfillment of Smashville Rewards Loyalty Program
• Act as the direct link between the Nashville Predators and season ticket holders including, but not limited to: payments, renewals and purchase of additional single game tickets, exchange nights, bonus tickets and group outings
• Provide ticket information and customer service to the general public
• Oversee and compile information and data regarding Customer Service initiatives at Predator Games
• Assist in implementing current and new season ticket holder benefits
• Involvement in community events throughout the year
• Other duties as assigned by management

Minimum Requirements:
• College degree required
• Working knowledge of current software (i.e. Word, Excel) and overall computer know-how
• Must be comfortable in a fast paced, quickly changing environment
• Strong organization, interpersonal and communication skills essential
• Comfortable interacting with the general public
• Ability to work irregular hours including nights and weekends
 


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Nashville Predators (Nashville, TN)

Job Title: Account Executive, Group Sales
Department: Ticket Sales
Job Reports To: Director of Ticket Sales
Date: 07/21/14
Status: Exempt

Major Responsibilities/Activities:

• Generate revenue through the sale of all ticket packages for Nashville Predators hockey games with a focus on group tickets.
• Assist with selling of special event sales as necessary, including Ford Ice Center.
• Assist with all special group and season ticket sales projects.
• Ability to generate new group concepts and ideas for increasing revenue.
• Responsible for servicing existing clients with all ticketing and organizational needs.
• Required to make outbound sales calls, attend networking functions and work special events as set forth by managers of the department.
• Ability to speak publicly and represent the Predators in a professional manner.


Minimum Requirements:

• Team Player
• Proven ability to make sales calls and meet with business leaders
• Strong organizational & time management skills
• Strong verbal and written communication skills
• Solid knowledge & proficiency in current software (Word/Excel)
• Knowledge of Archtics and Ticketmaster ticketing system a plus, but not required
• Nature of business requires individual to be able to work flexible hours
• Must have a four-year college degree


Equipment Used:

• General Office Equipment (i.e. PC, copier, facsimile machine, etc…)


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Sales & Marketing: Market Research
Manager, Consumer Research - National Hockey League (New York, NY)

SUMMARY

Individual will play an essential role in the development of strategic consumer insights and materials to support league marketing, sales, programming and scheduling decisions

Capture critical television ratings, comScore internet traffic data and consumer research on NHL fans and competitive sports leagues through the use of syndicated and custom research tools.

ESSENTIAL DUTIES / RESPONSIBILITIES

Compile and analyze local market and national television ratings data for the NHL and all other sports leagues. Supply league departments and member clubs with daily/weekly rating reports with detailed insights and actionable recommendations.

Oversee the collection and analysis of comScore internet traffic data for the NHL and competitive league websites. Deliver monthly traffic reports to league personnel and member clubs.

Assist in the collection and dissemination of all consumer research information on the NHL and competitive sports leagues.

Utilize custom and syndicated consumer research tools to create Power Point presentations for league and team sponsorship opportunities.

Assemble and update competitive sports and broadcast/cable TV calendar.

Other miscellaneous / departmental related duties as assigned.

 

QUALIFICATIONS

At least seven years of experience in a research role at a television network or advertising agency. Must have strong proficiency with the Nielsen Galaxy Explorer and NPower software tools.  Previous experience with Rentrak set-top box data, comScore software and Simmons/Scarborough research data not required, but preferred.

History of analytic and problem solving skills. Experience using Microsoft Power Point, Word and Excel.  Bachelor's degree required. Desirable but not essential is a degree in Statistics, Finance or Math.  Must have a history of demonstrating an aptitude for analyzing and synthesizing research data, communicating trends and statistics as well as the ability to produce materials that drive actionable strategic thinking.  Knowledge of the cable television, broadcasting, new media, advertising and entertainment industries is highly desirable, but not required.  Excellent skills with Microsoft Excel, PowerPoint and Word. Logical, analytical and problem solving orientation required.  Ability to multi task and work as a team. Excellent communication and interpersonal skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have the legal authorization to work in the U.S.?
2. This position is located in New York City. If needed, are you able to relocate at your own expense? (The NHL will not be paying relocation fees)
3. What are your salary requirements for this position?
4. Have you been employed by a television network or advertising agency? If so, how many years?
5. Please rate your proficiency with the Nielsen Galaxy Explorer [ 1=low and 10=expert]
6. Please rate your proficiency with Nielsen NPower software [ 1=low and 10=expert]
7. Do you have previous experience with Rentrak set-top box data, comScore software and Simmons/Scarborough research data? If so, where?


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Sales & Marketing: Ticket Sales
Ticket Sales Positions/By-Invitation Group Interview (August 7th) - New Jersey Devils (Newark, NJ)

 Ticket Sales Positions/By-Invitation Group Interview (August 7th, 2014) – Devils Sales & Marketing

The New Jersey Devils and Prudential Center will host a by-invitation only Group Interview for ticket and premium sales positions. This is your chance to interview with one of the fastest growing companies in the sports business for positions with multiple properties.

About The New Jersey Devils & Prudential Center:
The New Jersey Devils have overhauled their entire sales management team, and have brought in top level executives formerly from NBA and NFL teams, to blaze new trails not yet seen in the NHL. The Devils sales program is being built on a strong foundation of learning the fundamentals, studying sales philosophy, and consistent practice. Graduates from this program will be well positioned for success in more senior level sales positions in sports. Emphasis at the Devils is placed on promotion from within, with those possessing strong work ethic and positive attitudes sure to grow within the system. If you are looking for a competitive environment and to join on with a team poised to make some waves in sports, this is the place for you.

Our Ideal Candidate:
The New Jersey Devils are seeking ambitious, professional, self-motivated individuals who will be responsible for selling full season, partial, single game suite, and group ticket packages. The Ticket Sales Associate Program will act as a starting ground for an opportunity to move into a senior level sales position. Must be able to work nights, as well as targeted events as needed and succeed in a team environment, built around a collegiate culture with friendly competition.

Major Responsibilities:
• Sell New Jersey Devils ticket packages through prospecting, appointment setting, executing sales presentations and closing sales
• Possess a thorough understanding of the Devils ticketing plans and policies
• Meet and exceed personal activity (calls and appointments), appointment goals and closed sales goals set by management
• Provide excellent customer service
• Candidate must be willing to work non-traditional hours including weekends, holidays, and game days.

Potential Opportunities:
• Ticket Sales Associate
• Business Development Account Executive
• Group Events Specialist
• Premium Sales Account Executive


If you feel that you will excel in sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!


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Sales & Marketing: Ticket Sales Management
New Jersey Devils, Group Events Specialist - New Jersey Devils (Newark, NJ)

The New Jersey Devils seek a motivated, competitive, and career-driven individual to sell group ticket packages. This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity. This individual should be familiar with the group sales process, have a relationship focused personality and a proven track record of selling group tickets in the sports industry. 

Responsibilities include:

  • Generating new group sales through cold calling, outside appointments and building tours
  • Prospecting new group sales opportunities through cold calling, referrals and networking events
  • Setting meetings with key decision makers of community and corporate groups
  • Developing professional relationships with current clients for group outing renewals and referral leads
  • Providing a high level of service to all accounts
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
  • Must meet all predetermined activity and sales goals
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Qualifications and Requirements:

  • Bachelor's degree
  • Relationship selling experience is a plus
  • Computer literacy required
  • Position requires excellent communication skills, both oral and written.
  • Competitive nature and a contagious, positive attitude
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry
  • Willingness to work nights and weekends
  • Ability to work effectively as part of a team
     

 


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Sales & Marketing: Ticket Sales Management
Account Executive, Premium Sales - New Jersey Devils/Prudential Center - New Jersey Devils (Newark, NJ) - New Jersey Devils (Newark, NJ)

Prudential Center is seeking a high-energy, detail-oriented Account Executive, Premium Sales. This position is charged with selling premium inventory for the New Jersey Devils & Prudential Center. The Prudential Center opened in 2007 as the first new major-league venue built in the New York Metropolitan Area in the last 25 years.  The 18,000 seat $375 million arena is operated by Devils Arena Entertainment and home the 3 time Stanley Cup Champions New Jersey Devils.  The building also hosts Seton Hall basketball and family shows and concerts. The Rock has been voted the best stadium experience of the 9 New Jersey/New York buildings. Become part of the excitement!

 JOB DESCRIPTION / REQUIREMENTS:

  • Focus on establishing relationships with top businesses in the tri-state area to sell premium hospitality areas within Prudential Center
  • High level prospecting daily to generate leads for premium clients/business
  • Set meetings with key decision makers within high level corporations through cold calling, referrals and special events
  • Develop professional relationships with current premium clients for premium renewals and referral leads
  • Provide high level of service to all accounts
  • Must meet all predetermined activity and sales goals
  • Must have ability to handle multiple projects
  • Assist with other premium duties as assigned
  • Develop, maintain and grow customer relationships with premium seating accounts in keeping with the standards of the Prudential Center premium seating experience.
  • Assist senior leadership on the development of premium products, as well as areas of potential revenue opportunity in sponsorship & ticketing.
  • Collaborate with Suite Sales & Corporate Partnership to maximize premium upsell opportunities

  • QUALIFICATIONS:

  • BA/BS or equivalent is preferred

  • 3+ years high end sales/service experience

  • 2+ years of B2B sales experience

  • Excellent organizational and communication skills

  • Proven time-management skills

  • Ability to work nights, weekends and Holidays

  • Outstanding interpersonal skills and ability to deal effectively with clients

  • Strong work ethic, positive attitude

  • Ability to work independently and as a team

  • Proven organizational and time management skills

  • Excellent attention to detail


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Sales & Marketing: Advertising/Agency
ADVERTISING/MARKETING MANAGER - New Jersey Devils (Newark, NJ)

The New Jersey Devils is currently seeking an Advertising/Marketing Manager. This position will be responsible for providing assistance in all advertising/marketing efforts for New Jersey Devils with a focus in the tactical placement and execution of advertising campaigns for the New Jersey Devils. The Advertising/Marketing Manager will be responsible, in conjunction with the Director of Marketing, for implementing strategic, comprehensive and targeted advertising and promotional campaigns for the New Jersey Devils and will assist with live events at Prudential Center.  MUST have media buying experience. 
We are looking for qualified candidates who thrive in a fast-paced environment and bring new and innovative ideas to our team.


RESPONSIBILITIES:
•  With guidance from VP of Marketing Strategy and Director of Marketing, assume the overall responsibility of the New Jersey Devils annual marketing plan
•  Be a key decision maker in the ongoing advertising and promotional strategies for New Jersey Devils, including negotiation and execution of advertising 
•  Manage fulfillment of all New Jersey Devils trade and promotional agreements, in conjunction with Marketing Coordinator
•  Manage existing venue trade partnerships and create new, marketing partnerships for New Jersey Devils
•  Work with Devils Arena Entertainment Creative Services department to create and fulfill design requests for all advertising initiatives, including advertising collateral, TV and radio spots.
•  Establish a New Jersey Devils advertising communication and awareness plan for all executive staff of the New Jersey Devils
•  Maintain detailed internal financial reporting for all New Jersey Devils marketing-related expenses
•  Assist in development of cross promotions between venue events and venue tenants including New Jersey Devils and Seton Hall University
•  Create opportunities to leverage the Devils Arena Entertainment brand by utilizing cross-promotional and content-sharing applications, both internally and externally
•  Work across all internal stakeholders including Marketing, Group Sales, Public Relations, Premium, Client Services, and Booking to ensure consistent and constant communication as it relates to new event material

QUALIFICATIONS:
•    Bachelor’s degree in Marketing, Advertising or related field.
•    3-5 years’ experience in Brand Management/Marketing Management, in sports industry preferred.
•    Experience placing paid advertising is required
•    Knowledge of and ability to apply basic marketing concepts (e.g., brand positioning, SWOT Analysis, competitive assessment, marketing objectives/strategies, consumer segmentation) used in the development of marketing plans.
•    Possess strong sales and marketing experience in a decision-making capacity.
•    Knowledge of marketing and advertising/sponsorship program development.
•    Ability to work in a team setting and create new ideas to maximize profits and revenue.
•    Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities, assignments, and roles.
•    Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
•    Close attention to detail and follow-through in all responsibilities.
•    Flexibility in working extended hours including nights, weekends, and holidays as required


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have media buying experience? If so, please specify.


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Sales & Marketing: Fan Development
New Jersey Devils Activation Team - New Jersey Devils (Newark, NJ)

The New Jersey Devils, 3-time Stanley Cup Champions, are currently seeking highly motivated, professional and energetic individuals to join the New Jersey Devils Activation team. This co-ed interactive group will engage fans at Devils home games, events and appearances throughout the community.

Roles & Responsibilities

  • Prepare and maintain game day props and sponsored giveaway items

  • Set up, assemble and break down game day elements and displays

  • Coordinate and set up promotional events

  • Elevate entertainment experience via crowd interaction at New Jersey Devils home games

  • Generate fan engagement from pre-game to post-game, through Fan Fest, in-game promotions and giveaways, special appearances and concourse activities.

  • Participate in hundreds of New Jersey Devils statewide appearances with an emphasis on grassroots, fan development and community events

  • Interact at season ticket holder and private sponsor events representing the New Jersey Devils in association with Alumni, NJ Devil (the mascot), Devils personnel and executive staff

  • Attend Marketing meetings upon request

  • Perform other duties and responsibilities as assigned

Requirements:

  • High school diploma. College graduate preferred.

  • Prior entertainment or promotional experience at the collegiate, minor or professional league level a plus

  • High level of interpersonal skills

  • Ability to interact spontaneously with groups and crowds

  • Must be athletic, engaging and personable

  • Excellent communication skills

  • Need to possess high energy and positive attitude

  • Knowledge of the Devils and hockey preferred

  • Flexible Schedule:

    • Commitment for all New Jersey Devils home games including nights, weekends, and holidays

    • Work on rotating schedule (5-6 hours per game night)


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Sales & Marketing: Database Marketing/Analytics
CRM/Database Marketing Manager - New Jersey Devils/Prudential Center - New Jersey Devils (Newark, NJ)

CRM/Database Marketing Manager - New Jersey Devils/Prudential Center
The New Jersey Devils and Prudential Center are currently seeking a CRM/Database Marketing Manager. This position will focus on the deployment, maintenance and evolution of the database marketing tools and capabilities required to support the organization. This position will support the strategic goals of the Sales, Ticket Operations, Booking, Partnerships and Marketing departments for both the Devils and Prudential Center. We are looking for qualified candidates who thrive in a fast-paced environment and bring new and innovative ideas to our team.
 

RESPONSIBILITIES:
• Programming: database, CRM aspects of the business. This includes serving as the operational point for data warehouse and business intelligence initiatives.
• CRM / Database Management
   o Cleansing, de-duping, data field gathering
   o Lead Management – sources, priorities, measuring successful campaigns to create more
   o Strategic campaigns
• Database Segmentation
   o Work across departments to build in-depth customer profiles & database segmentations.
   o Maintain and deliver useful segments and analysis to enhance effectiveness of sales, marketing, sponsorship and branding initiatives.
• E-Commerce platform management
   o Email
   o Mobile/social media
   o Devils/Prudential Center Ticket Promotions
   o Support/ownership in management of vendor relationships relating to:

  •  Ticketing (Ticketmaster)
  •  Email provider (Silverpop)
  •  Lead Purchasing (e.g. Full House)
  •  Lead Scoring (e.g. Turnkey)
  •  Data Warehouse (SSB)

• Create, maintain and analyze internal dashboards for key performance indicators
• Data Warehousing
   o Partner with data warehouse architecture, management and development to build and evolve the overall platform
   o Support creation, maintenance and QA of business intelligence outputs of both CRM and DW outputs – reports, dashboards, ad hoc queries, KPIs, financial and business metrics
• Support wide variety of inter-departmental initiatives


QUALIFICATIONS:
• Bachelor’s degree in Marketing, Advertising or related field.
• 3-5 years’ experience in Brand Management/Marketing Management, in sports industry preferred.
• Knowledge of and ability to apply basic marketing concepts (e.g., brand positioning, SWOT Analysis, competitive assessment, marketing objectives/strategies, consumer segmentation) used in the development of marketing plans.
• Possess strong sales and marketing experience in a decision-making capacity.
• Knowledge of marketing and advertising/sponsorship program development.
• Ability to work in a team setting and create new ideas to maximize profits and revenue.
• Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities, assignments, and roles.
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
• Close attention to detail and follow-through in all responsibilities.
• Flexibility in working extended hours including nights, weekends, and holidays as required

 


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Sales & Marketing: Game Operations/Presentation
Brand Activation Team- New Jersey Devils and Prudential Center Street Team - New Jersey Devils (Newark, NJ)

Brand Activation Team
New Jersey Devils and Prudential Center Street Team

This summer join the Prudential Center and New Jersey Devils Brand Activation Team! This exciting, paid, part-time position will allow you to interact and engage within the community and with event attendees as we promote the New Jersey Devils, the sport of hockey, and Prudential Center initiatives.

Responsibilities include but are not limited to:
• Handing out New Jersey Devils’ ticket information and pocket schedules
• Handing out event flyers for Prudential Center events
• Setting up, operating and breaking down the Street Team inflatables, interactive games, tents, and tables
• Distributing premium items and maintaining an accurate inventory of products
• Collecting information from target consumers through contests
• Taking photographs at events
• Other duties as needed

In addition, your assistance may be requested in conjunction with the following:
• New Jersey Devils Alumni player appearances
• NJ Devil (the Mascot) appearances
• Prudential Center events


Requirements
The ideal candidate must be at least 18 years of age and have a valid driver’s license. Must be enthusiastic and energetic while interacting with members of the community. Experience working with children, along with New Jersey Devils knowledge is preferred. Must have flexible availability, which will include weekends, weekdays and evenings. A minimum of 10 hours per week will be required. Applicants may be asked to provide their own transportation.

Attire
• Khaki pants or shorts (no cargos)
• A shirt will be provided for you to wear
• Clean sneakers

 

 


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Sales & Marketing: Mascot
Part-Time Mascot - New York Islanders (Uniondale, NY)

Overview: The New York Islanders are looking for someone to fill the role of our Mascot! Sparky the Dragon represents the New York Islanders at our home games, numerous community events and functions 12 months a year! Our mascot is an ambassador of hockey on Long Island and for our fans every where. We are looking for an applicant that can represent the New York Islanders in a professional and entertaining manner.

Qualifications:
-Outgoing personality
-Strong work ethic, good organization skill
-Flexibility to work days, nights, weekends.
-Good with kids
-Above average skating ability
-Maintaining a good physical condition.
- **Prior Mascot Experience Preferred

Duties include: Greeting fans, birthday parties, community events

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior Mascot Experience?
2. Do you live in New York


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Sales & Marketing: Community Relations
Foundation Event Staff - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

Created in 2005, the Detroit Red Wings Foundation invests in the future of our community by providing funds and resources to worthy causes that contribute to the growth of the sport of hockey.

The Detroit Red Wings Foundation event staff team delivers optimum service in a friendly and professional manner while assisting with Detroit Red Wings Foundation events including 50/50 Raffles and special fund-raising events. Team members provide fans, volunteers, supporters and partners with correct and accurate information, help resolve problems that add to the positive experience of attending or participating in Detroit Red Wings Foundation special events.

Essential Job Functions
• Assist with all aspects of the Detroit Red Wings Foundation 50/50 raffle program including, but not limited to the following:
     - Coordinate set up and tear down of 50/50 Raffle equipment
     - Assist in the supervision and training of 50/50 raffle volunteers
     - Assist with volunteer audit process, including cash counting and accounting
     - Assist with troubleshooting and in-game management of raffle volunteers and supplies including kiosks, tablets and           printers
     - Organize raffle supplies, including volunteer training materials
     - Arrive at Joe Louis Arena three (3) hours before game time
• Assist with all aspects of the Detroit Red Wings Foundation special fund-raising events including, but not limited to the following:
     - Coordinate set up and tear down of silent and / or live auction
     - Assist with check-in, program and auction execution including check out process
     - Assist with ancillary fund-raising events such as grab bag sales, on-line auctions, as including events at Joe Louis               Arena and other venues

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Must have strong interpersonal skills and provide excellent guest service.
• Must be able to communicate well, follow instructions, work well with money, and be patient, alert, and courteous at all times.
• Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations.
• Must be able to report to work 3-4 hours prior to game time. Hours may be dependent on the length of the hockey game, weather delays, overtime, etc.
• Applicant must not mind being confined to a cashier booth and working alone during his/her shift.
• Must be able to satisfactory complete a criminal history Background check.

Preferred Knowledge, Skills and Abilities
• Experience working in the sports and entertainment industry, particularly in hockey.
• Experience volunteering and/or working with nonprofit(s).

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays.
• Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather).
• Exposure to moderate - high noise level.
• Ability to lift a minimum of 25 lbs.
• Frequent visual/auditory attention.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 


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Sales & Marketing: Community Relations
Community Relations Assistant- Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The Community Relations Assistant is a part-time position responsible for providing a wide range of support to the Detroit Red Wings community relations and public relations department during the 2014-15 season (September – Playoffs) in all areas including, but not limited to, donation requests, community events and game day PR responsibilities. The position requires an average of 20 hours per week, not to exceed 30 hours in any given week.

Key Responsibilities
• Process charitable donation requests and fan pack requests
• Package autographed items and coordinate delivery of donation items
• Respond to donation inquiries by phone and email; manage team’s donations email
• Track donation requests
• Assist Community Relations Coordinator with maintenance of donation and fan pack logs
• Log Red Wings for Reading program entry forms and send out reading fan packs to participating students
• Package goody bags for all players’ charity ticket programs for each game
• Manage multiple department email accounts and general correspondence, including incoming team fan mail
• Assist with coordinating charity in-game collections and drives
• Assist with preparations for 2014-15 community relations events, including but not limited to Breast Cancer Awareness Night, Military Appreciation Night and Wings for Wishes Night
• Assist at internal team signings, practice visits, meet and greets, and appearances when necessary
• Assist Detroit Red Wings Foundation with large-scale fundraising events

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Collegiate experience
• Evidence of solid communication skills through verbal, written and telephonic channels
• Ability to demonstrate computer proficiency, particularly with Microsoft Word and Excel
• Experience with mail merge and sorting/editing spreadsheets
• The ability to produce material under strict deadlines with a high attention to detail
• Candidates should be a self-starter who takes initiative
• Knowledge of hockey

Preferred Knowledge, Skills and Abilities
• Experience working in the sports and entertainment industry, particularly in hockey
• Pursuit of a degree in the fields of Public Relations, Communications, Journalism or Sports Management is preferred
• Experience in community relations and public relations
• Experience volunteering and/or working with nonprofit(s)

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays
• Exposure to moderate - high noise level
• Ability to lift a minimum of 25 lbs.
• Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Community Relations
Community Relations Game Night Volunteer - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The Community Relations Game Night Volunteer is a part-time, unpaid volunteer opportunity to support the team’s community relations initiatives on game nights during the 2014-15 season (September – April).

Key Responsibilities
• Deliver goody bags for players’ charity ticket programs and take photos of their guests at each game
• Assist with in-game concourse activities, including but not limited to charity collections/drives, auctions and mystery puck draws
• Check in charity suite guests when necessary
• Take photos of in-game CR events and activities
• Assist with special guests when necessary, including Zamboni rides and goody bag deliveries
• Assist with post-game player meet and greets as needed

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Collegiate experience
• Must be able to volunteer at majority of home games during the 2014-15 season, arriving at the Joe two hours before each home game
• Evidence of solid communication skills through verbal, written and telephonic channels
• Candidates should be a self-starter who takes initiative
• Knowledge of hockey
• Must be able to maintain professionalism when working with and around professional athletes, coaching staff and management
• Must be willing to work hard, be on time and present him/herself professionally
• Must be organized and efficient with the ability to take the initiative on a task

Preferred Knowledge, Skills and Abilities
• Experience working in the sports and entertainment industry, particularly in hockey
• Pursuit of a degree in the fields of Public Relations, Communications, Event Management or Sports Management is preferred
• Experience in community relations and/or nonprofits

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays
• Exposure to moderate - high noise level
• Ability to lift a minimum of 25 lbs.
• Frequent visual/auditory attention

Volunteers Receive
• A volunteer gift after the conclusion of the season valued at more than $150
• The chance to attend every home game during the season for free
• Free parking in the gravel lot and free dinner at every home game
• Networking opportunities with DRW colleagues in various departments
• Valuable experience on how a professional team handles media relations and community relations on game nights
• Opportunity to participate in PR writing exercises (i.e. writing press releases and advisories) to add to his/her portfolio and to get a better understanding of how a sports team promotes its events and activities. Volunteers are not required to participate in these exercises, but it is a chance for volunteers to try their hand at public relations writing if he/she is interested.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Sales & Marketing Management
GESTIONNAIRE DE COMPTE, Gatineau - Ottawa Senators Hockey Club (Kanata, ON)

 N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.

OBJECTIF PRINCIPAL

Tous les membres de Sénateurs Sports & Divertissement sont chargés de créer des partisans inconditionnels.

Le gestionnaire de compte à l’emploi de Sénateurs Sports & Divertissement ont la responsabilité de générer des revenus par la vente de sièges privilèges (loges, sièges Club) et des propriétés commerciales, selon les directives et les critères déterminés par le directeur des ventes.

FONCTIONS ESSENTIELLES
Responsabilisation et responsabilités essentielles en matière de création de partisans inconditionnels :
• Chercher continuellement des façons d’améliorer l’expérience pour les partisans de façon spontanée
• Apprendre à dire OUI, créant des partisans inconditionnels de Sénateurs Sports & Divertissement (SSD)
• Connaitre et vivre la mission de SSD tous les jours par le service, le travail d’équipe, l’amélioration continue, le changement et le plaisir
• Obsédé par la satisfaction de la clientèle, en demandant : « Comment puis-je surpasser vos attentes aujourd’hui? »
• Adopter une constance au niveau de l’attitude et du comportement, surpasser les attentes
• Travailler en fonction de créer une impression particulière auprès de nos clients, celle d’une personne qui est convaincue, pleinement satisfaite et une partisane inconditionnelle
• Démontrer du cran et de la détermination en tout temps, en étant convaincu que c’est la seule attitude à adopter
• Observe et interprète avec précision ce que les clients ressentent, en fonction de leurs paroles, le ton de la voix, les expressions et autres comportements non verbaux
• S’investit personnellement envers les clients en leur posant des questions sur leurs inquiétudes, leurs intérêts, leur famille, leurs loisirs et bien plus, afin de développer des relations
• Être positif et jovial
• Prendre à sa charge le client et voir à ses besoins du début à la fin
• Exercer un jugement approprié relativement au traitement de situations avec la clientèle
• Répondre d’une façon positive avec une solution de rechange dans une situation où il est impossible d’acquiescer à une demande initiale d’un client.
• Faire preuve d’initiative et prendre des mesures avec un degré adéquat d’indépendance

Tâches initiales
• Effectue les tâches et les responsabilités depuis notre bureau de Gatineau
• Responsable de la vente de loges, sièges de saison de type privilège et de forfaits publicitaires locale et régionale
• Initier une intervention dynamique, établir des relations de travail et générer des revenus avec :
o Les sociétés et entreprises dans votre domaine/secteur d’activité
o Les anciens clients de loge et des sièges privilèges
o Les clients actuels (améliorer les ventes)
• Gérer un portefeuille de clients actuels afin d’offrir un excellent service et d’assurer des renouvellements et des recommandations
• Offrir à la clientèle un service exceptionnel en temps opportun et de façon efficace
• Contribuer à instaurer une atmosphère positive au sein de l’équipe des ventes en développant des rapports harmonieux et mutuellement avantageux avec tous les membres de l’équipe des ventes
• Représenter les Sénateurs lors de diverses activités organisées dans le monde des affaires à l'échelle locale
• Effectuer du réseautage et s’impliquer auprès d’un certain nombre d’associations de gens d’affaires
• Inscrire toute activité et les détails de la filière de vente dans le système CRM
• Participer et contribuer aux rencontres hebdomadaires et aux séances de formation de l’équipe des ventes
• Autres tâches assignées par le directeur des ventes

Périodique
• Représenter Sénateurs Sports & Divertissement d’une manière positive auprès des partisans et dans la collectivité
• Participer à un minimum de 5 mises en vente au Centre d’appel par exercice

Qualifications
• 5 ans d’expérience ou plus dans les ventes externes interentreprises
• Professionnel et des résultats orientés avec des dossiers prouvés d’objectifs de revenus dépassés
• Baccalauréat ou diplôme équivalent préférable dans les domaines du sport, des ventes, du marketing et des affaires
• Excellentes qualités de communication et de présentation (écrites et orales)
• Attitude positive et passionné du hockey
• Solide éthique de travail et un désir de faire carrière dans le domaine du sport professionnel
• Doit être disponible pour travailler des heures supplémentaires (soirs, fins de semaine et jours fériés)
• Le bilinguisme est obligatoire, le français comme langue première


En raison de la nature particulière des sports professionnels, vous pouvez être amené à travailler en dehors des heures normales de bureau à l’occasion, incluant les soirs, les fins de semaine ainsi que les jours fériés.


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Sales & Marketing: Ticket Sales
CLIENT DEVELOPMENT EXECUTIVE - Philadelphia Flyers (Philadelphia, PA)

Entity: Philadelphia Flyers

Location: Wells Fargo Center (Philadelphia, PA)

Reports to: Vice President of Sales and Client Development Manager

Supervises: None

Status: Full-Time; Nonexempt


Qualifications:

• Bachelor’s degree in a related field from accredited college/university
• Must be self-directed, goal-oriented and highly competitive
• Ability to provide exceptional customer service required
• A true passion and desire to work in the sales industry required
• Effective time-management skills and ability to multi-task required
• Excellent written and verbal communication skills in the English language required
• Ability to work well on a team and across teams is essential in this role
• Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required
• Minimum two years of sales experience

Job Functions:

• To improve fan experience and drive repeat business from team’s season and partial plan holders
• Directly responsible for all revenue sales goals associated with a defined base of existing season ticket and partial plan holders for all sales and service related matters including but not limited to: Season and Partial package renewals, Season and Partial package additional seat requests, Season and Partial package relocations, Season and Partial playoff renewals and additional strips, Selling all products; including individual game bowl seats, groups, club box, suites and relative sales promotional packages to existing customers
• Maintain accurate account information including data capture, and resolving customer issues as needed using the organization’s CRM system
• Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication
• Make a daily minimum of 65 outgoing phone calls to account base
• Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and arena details that are relevant to defined account base
• Work closely with service team in the identification and execution of our fence-sitters and fence-sitter program.
• Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base
• Responsible for executing season ticket holder retention plan
• Work additional game duties as assigned by Vice President of Sales and Client Development Manager
• Other duties and responsibilities as assigned
 

EOE


Note: This position was originally posted on the Comcast-Spectacor employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Comcast-Spectacor employment site.

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Sales & Marketing: Fundraising/Major Gifts
Part-Time 50/50 RAFFLE Ticket Seller - Pittsburgh Penguins (Pittsburgh, PA)

Based at: CONSOL Energy Center, 1001 Fifth Avenue, Pittsburgh PA 15219

Reports to: Director of 50/50 Raffle

Base Salary: $60.00/game; Parking not included

Description: During the 2013-2014 season, the Pittsburgh Penguins Foundation donated more than $786,000 to over 60 local charities with funds raised from the 50/50 RAFFLE. The Pittsburgh Penguins Foundation hosts a 50/50 RAFFLE during each Penguins home game. The 50/50 RAFFLE is staffed by Pittsburgh Penguins employees and proceeds benefit Pittsburgh Penguins Foundation programs. From the raffle, one lucky fan will go home with 50% of the night’s collection, while the remainder of the proceeds will be distributed to local 501c3 charities through a grant process. The Pittsburgh Penguins are looking for energetic individuals to work at the 50/50 RAFFLE ticket stations during each home game, as well as help promote the Pittsburgh Penguins Foundation.

Duties and responsibilities for each game night:
     -  Employees will be assigned to stationary kiosks or portable handheld devices which can be used at various locations throughout the arena.
     -  Staff will be provided training prior to first game.
     -  Dress is business casual; if uniforms are to be worn, they will be provided.
     -  Candidates must be available to arrive two hours prior to game time and able to stay until halfway through the third period, unless otherwise instructed.
     -  Professional behavior is expected: absolutely NO consumption of alcohol or smoking; No eating or drinking while operating kiosks.
     -  Selected candidates will be held responsible/accountable for all cash sales throughout the night, reconciling the devices correctly throughout the game.
     -  Selected candidates must pass a criminal background check.

Qualifications and characteristics:
     -  Prior sales experience is strongly preferred, but not required.
     -  Must be available to work all/majority of Penguins home games (preseason, regular season, playoffs) including evenings, weekends, and certain holidays; Click here to view the 2014-15 season schedule.
     -  Must have exceptional oral communication skills.
     -  Must be personable and extroverted to encourage fans to purchase 50/50 tickets.
     -  You will be educated and trained in the 50/50 fundraising program on the kiosks and handheld devices.
     -  Must be 18 years or older to handle the handheld devices and/or stand in the kiosk.

Only resumes electronically submitted through TeamWork Online will be considered. Please DO NOT mail, email, or fax resumes.
 


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Sales & Marketing: Ticket Sales Management
Membership Account Manager - Season Seats - Senators Sports & Entertainment (Kanata, On)

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

Account Managers with the Ottawa Senators Hockey Club and Canadian Tire Centre are responsible for the ongoing maintenance, growth, and renewal of our season ticket base, within the guidelines and standards determined by the Director of Service & Retention


ESSENTIAL FUNCTIONS

Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways.
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
• Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behaviour, exceeding expectations.
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
• Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude.
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner.
• Takes ownership and sees the client’s need through from beginning to end.
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.

Ongoing
• Responsible for the renewal and maintenance of season ticket accounts (both Flex and larger packages)
• Up-sell (grow) current base of customers each year
• Manage a customer base of 1500 active accounts – in conjunction with other members of service team
• Manage all inbound customer service inquiries (4300 customer service line as well as office drop-ins)
• Ensure 8 points of contact with every season ticket account throughout the year (phone, in seat visits, face to face in office visits, etc) – Customer Touch Points Program
• Populate salesforce.com database with critical information on season ticket accounts (ex. Members of consortium, ticket management strategies, number of employees, email, etc)
• Rank base of accounts using 5 point scale (provided to reps) based on their probability of renewal – Customer Ranking System
• Develop, coordinate and assist with special sales projects
• Provide customers with outstanding service in a timely and efficient manner
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Assist during games and other special events with promotional functions as required, including hosting and visiting customers.
• Record all activity and sales pipeline details in salesforce.com system
• Participate and contribute to weekly sales team meetings and training sessions
• Other duties as assigned by Department Manager and/or Team Lead

Periodic
• Responsible for recommending changes in basic structure and organization of the sales group to ensure objectives are met
• Represent the Ottawa Senators Hockey Club and Canadian Tire Centre in a positive manner to fans and the community
• Participate in the Call Centre for a minimum of 5 on-sales per fiscal period


QUALIFICATIONS
• Must be fully bilingual ( French and English )
• 3-5 years experience in sales or customer service preferred.
• Professional and results oriented with proven track record of achieving results
• Bachelors or equivalent degree required with a sports / sales / marketing focus preferred
• Excellent communication and presentation skills (written and oral)
• Positive attitude
• Strong work ethic and a desire to build a career in professional sports
• Previous use of ticket systems an asset
• Able to work extended hours (nights, weekends, and holidays)


Due to the unique nature of professional sports you may be required to work outside of regular office hours from time-to-time including evenings, weekends and holidays.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

To ensure you are kept aware of future opportunities, please follow us on Twitter! http://twitter.com/sens_employment and continue to visit our website at ottawasenators.com 


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you bilingual? French and English


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Sales & Marketing: Ticket Sales
Account Executive - St. Louis (Missouri, MO)

Position Overview:
The St. Louis Blues/Scottrade Center are searching for a dynamic Account Executive who will be responsible for impacting revenue streams through the sale of season tickets, partial plans, group tickets, and suite inventory as well as various promotional and hospitality packages. This includes up-selling existing accounts via phone, attending games, participating in networking events, and face to face sales presentations.
Tasks and Responsibilities: 

  • Sell St. Louis Blues season tickets, partial plans, group tickets, and suite inventory
  • Achieve or exceed aggressive out-bound call goals to past customers and make cold-calls to businesses to generate new sales 
  • Answer in-bound calls to provide customer service to existing customers and answer general questions about St. Louis Blues and other Scottrade Center events 
  • Maintain computerized records of all clients and prospects by use of ticketing software 
  • Develop relationships through excellent customer service in an effort to acquire renewal business 
  • Meet with management to provide accurate updates on prospecting activity, sales performance, outside appointments, and account management 
  • Conduct in-arena appointments and tours of Scottrade Center to assist in generating new business opportunities
  • Achieve and exceed sales goals for all ticket inventory and/or promotions 
  • Conduct in-seat client visits to clients during the season 
  • Assist in the renewal and maintenance of existing season accounts 
  • Actively compete in sales competitions and other sales-related contests 
  • Participate and contribute to weekly sales team meetings and training sessions
     

Qualifications and Requirements: 

  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a career oriented passion for the sports industry
  • Excellent communication skills, both written and oral 
  • Extremely competitive nature and a positive attitude 
  • Ability to manage multiple tasks
  • Maintain a flexible work schedule strong time management and organizational skills
  • Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales 
  • Demonstrate ability to work independently and produce results, while being self motivated
  • Ability to provide superior customer service to both your clients and other Account Executives Education and/or Experience
  •  Bachelor’s degree (B.A.) from a four-year college or university, and or equivalent training and experience •Sales experience desired, but not required
  •  One to two years sales experience required
     

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?
2. Please explain your ticket sales experience.
3. Please state your salary expections (an actual number please)?


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Sales & Marketing: Marketing
Digital Media Coordinator - St. Louis Blues (St. Louis, MO)

 SUMMARY

     The Digital Media Coordinator for the St. Louis Blues Hockey Club, Scottrade Center & Peabody Opera House is responsible for day-to-day business operations of stlouisblues.com, ScottradeCenter.com and PeabodyOperaHouse.com, which includes creating and publishing pages to help promote and drive revenue through ticket sales, promotions and sponsorship. This position reports to the Senior Director, Promotions & Digital Strategy and will also be heavily involved in social media, mobile app maintenance and e-mail marketing for all three brands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Create and publish web pages for the Blues, Scottrade Center and Peabody Opera House. Pages primarily include sales & marketing initiatives, sponsorship fulfillment and event announcements.
  • Daily management of digital properties, which include publishing active promotions and prepping necessary elements for future activations.
  • Assist with social media marketing and the creation / execution of e-mail blasts such as ticket promotions, sponsorship initiatives, event announcements and ticket presales.
  • Coordinate with digital media staff members and other departments to ensure content is executed in a timely manner.
  • Work within a content management system to provide updates and content for mobile apps.
  • Daily use of HTML, CSS and Adobe Photoshop to create web pages, special sections, e-mail blasts and basic graphics for website / social media use.
  • Create and promote online raffles to benefit community relations charities and initiatives.
  • Communicate all technical issues with digital media department, and be able to clearly explain issues to appropriate places, including IT departments and/or NHL or third party developers.
  • Perform all other duties as assigned.

QUALIFICATIONS:

  • 1-3 years of work in a digital media environment preferred.
  • Prior experience working in professional sports or for an entertainment-based brand desired.
  • Extensive HTML and CSS experience required, in addition to strong working knowledge with Photoshop.
  • Experience building custom web pages, microsites and special sections.
  • Knowledge and experience of multiple content management systems.
  • Familiarity with form building solutions for integration into online / mobile app / social media initiatives.
  • Exceptional written / communication skills with attention to detail and great proof-reading and editing skills.
  • Ability to successfully balance multiple projects and multitask.
  • Ability to meet deadlines under pressure while maintaining confidentiality and showing professionalism at all times.
  • Must be a team player and be able to work as an integral part of team that includes serving other departments.
  • Flexible schedule required; must be able to work days, nights, weekends and holidays.
  • Actively follow new technology trends to apply to Blues / Scottrade Center / Peabody Opera House digital strategy.
  • Must have great attention to detail and a strong sense of organization.


To Apply:

If you meet the qualifications listed above, please submit a cover letter, resume and digital work portfolio to hroffice@stlblues.com.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a bachelor’s degree in Journalism, Marketing, Sports Management, Digital Arts & Design or a related field?
2. Do you have 1-3 years experience working in sports or for an entertainment brand?
3. Are you willing to work nights, weekends and holidays as needed?
4. If you live outside the area, are you willing to relocate to St. Louis at your own expense?
5. Please state your salary expections (an actual number please).


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Seasonal - St. Louis Blues (St. Louis, MO)

Position Overview:
The Inside Sales Representative responsibilities include selling and servicing new accounts, create new ideas to increase ticket sales and perform basic office functions as needed.
 

Tasks and Responsibilities: 

  •  

Sell St. Louis Blues ticket packages including season tickets, partial/mini plan packages, group tickets and suites

  • Act proactively to create opportunities for new business with existing customers
  •  Make out-bound calls from provided lists to area companies to sell season, group and partial plan ticket packages 
  • Conduct in-arena appointments and tours of Scottrade Center to assist in generating new business and developing new relationships 
  • Meet or exceed assigned sales goals for all ticket products and/or promotions
  •  Maintain complete and accurate records of all ticket products sold to customers
  •  Work games to support ticket sales and other promotional initiatives
  •  Participate and contribute to weekly sales team meetings and training sessions
     

Required Knowledge/Skills/Job Qualifications: 

  • College degree required
  • Prior sales experience is preferred
  • Strong passion or desire to work in the sports industry
  • Excellent communication skills, both written and oral
  • Manage multiple relationships well
  • Ability to work days/nights/weekends/holidays
  • Detail oriented and organized 
  • Aggressive, competitive and committed 
  • Effective time management skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?
2. Do you have any prior sales experience?
3. Do you understand that this is a seasonal position?
4. Please let your salary expectations (an actuall number please).


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Sales & Marketing: Ticket Sales
Premium Sales Executive - St. Louis Blues (St. Louis, MO)

Job Summary:
The St. Louis Blues/Scottrade Center seeks a qualified candidate for the position of Premium Sales Executive. The Premium Sales Executive is a senior level sales position responsible for selling Premium Season Ticket and Suite packages by developing new sales accounts and establishing long term relationships with top businesses in the St. Louis Metro area. This position requires aggressive, competitive, professional, self-starters who are passionate about the sales profession and the sports industry.

Tasks and Responsibilities:

  • Sell Premium Seating and Luxury Suites via cold calls and direct sales appointments in order to develop long term business relationships.
  • Service current accounts in an effort to further develop the client relationship and maintain/increase current renewal of Premium Seating areas.
  • Create and implement unique sales strategies and presentations as a means of producing new business along with dynamic lead production/referral system.
  • Works game nights and special events as necessary to service and retain existing ticket holders, generate new business.

Qualifications:

  • Bachelor’s degree (B.A.) from a four-year college or university, and or equivalent training and experience
  • Three or more years sales experience in the sports required
  • Team sales experience preferred
  • The ability to aggressively cold call is required.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a career oriented passion for the sports industry 
  • Excellent communication skills, both written and oral 
  • Extremely competitive nature and a positive attitude
  • Ability to manage multiple tasks
  • Maintain a flexible work schedule 
  • Strong time management and organizational skills
  • Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales 
  •  Demonstrate ability to work independently and produce results, while being self motivated
  • Ability to provide superior customer service to both your clients and other Account Executives Education and/or Experience

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense.
2. Please explain your tickets sales experience.
3. Please state your salary expectations (a number please).


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Sales & Marketing: Client Relations/Customer Service
Client Services Representative - TD Garden (Boston, MA)

Your Role: Responsible for Premium Club client satisfaction and retention. Liaison to all Premium clients, including contract administration, special requests, ticketing, client events, invoicing, payment plans and all member communications. Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability. Respond to all inquiries from Premium Clients that they are accountable for via email, letters, and phone calls. Cultivate optimal client relationships by attending multiple TD Garden events and interacting with clients to maximize their event experience. Oversee execution of the clients ongoing touch points that are associated with the clients’ contract stage. Responsible for achieving and or exceeding a personal annual renewal revenue quota for expiring contracts that fall under their representation. Responsible for reaching or exceeding budgeted financial goals, including but not limited to: contracted business, early extensions, customer upgrades, and client on-sales of additional ticket purchases. Work collaboratively with Client Development to achieve the annual Premium Plan. Assist with the creation of new amenity programs and develop special events for Premium Club members. Collaborate with Client Development Executives to solicit referrals for the purpose of generating new sales leads. Work efficiently with finance to insure annual collections, box office for clients ticketing needs, and marketing to improve client communications. Be assigned and accountable for the facilitation and administrator of special projects such as: Spearheading all electronic client communication, client research, liaison with external associations, event planning, Sportservice, and Salesforce administration. All other duties as assigned.

Our Expectations: Bachelors Degree or equivalent with 3-5 years of sales and/or retention experience. Ability to deal effectively with high end clients, strong organizational skills, strong interpersonal skills, strong communication skills, strong decision making skills, detail oriented, diplomatic, empathetic, with exceptional customer service skills. Ability to close sales.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you had prior sales/customer service and/or retention experience?


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Sales & Marketing: Client Relations/Customer Service
Manager, Premium Client Service & Suite Operations - Vancouver Canucks (Vancouver, BC)


CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Permanent, Full-Time)


 

 

 

 

 

Position: Manager, Premium Client Service & Suite Operations
Department: Client Service & Ticket Operations
Reports to:
Director, Client Service & Ticket Operations

 

SUMMARY:
The Manager, Premium Client Service & Suite Operations supports the mandate and goals of the Client Service & Ticket Operations team by coordinating a number of key projects and communications related to premium seating retention and service programs. In addition, the incumbent is responsible for improving the workflow efficiency of the Premium Client Service (PCS) team by recommending improvements to existing processes, procedures, policies and programs that will best deliver an enhanced experience for all premium clients.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Manage two premium client service account executives and a limited number of suite accounts, as required
• Manage the PCS project schedule including suite and premium seating renewal campaigns, fulfillment of contractual obligations and benefit programs; assist in driving the critical path, action items and various other operational elements of the PCS business plan
• Oversee the PCS communication plan and timeline, including event announcements and general account/team/event updates
• Collaborate on the development of retention and service programs related to premium seating products (ie. Special events, Alumni visits, experience packages, PCS Wait List, etc)
• Manage aspects of service and operations for premium seating areas, pre-, during, and post-event/game. This includes special requests, ticketing, sightlines, obstruction and service issue resolution/recovery/prevention (and track in CRM for follow up and future planning consideration)
• Manage suite renovation program and monitor physical status of premium areas using ISS system as required
• Work with the Operations Team and specifically the Ticket Operations Manager and Assistant Manager to coordinate suite ticketing initiatives
• Act as primary problem solver for miscellaneous concerns brought forward by the PCS team
• Assess, recommend, and implement retention and service policies and procedures; ensure suite practices are performed and communicated to clients in a timely manner by the PCS team
• Act as liaison between PCS and Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Fan Services teams on event day operational and service requirements
• Work closely with Event Operations and specifically the Fan Experience Manager to ensure consistent and effective communication with the Premium Client Concierge team
• Work with the Business Analyst to build CRM tracking, data collection and analytics that will assist in improving communications and program development for premium clients
• Oversee the production, design and distribution of premium seating retention and service collateral
• Assist in strategic planning as it relates to pricing, budgeting, revenue forecasting and implementation of premium seating retention and service initiatives
• Perform market and customer service research for “best practices” to incorporate into future planning
• Work game nights when necessary
• Assist Director and the Ticket Operations team on daily departmental functions as needed

 

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Ability to multi-task and set priorities in a dynamic, fast paced, ever-changing environment
• Detail-oriented; ability to develop and implement strategic, operational, and tactical customer service plans
• A commitment to service excellence
• Effective time-management skills
• Excellent written and verbal communication, and interpersonal skills
• Flexible with ability to adapt easily to changing priorities and schedules
• Experience planning and coordinating events, projects and programs.
• Willingness to work extended hours, including evenings and weekends
• Self-motivated, positive attitude, team player who strives to exceed
• Extensive computer knowledge, including MS Office (Word, Excel, Powerpoint) with experience in Archtics and Ticketmaster technology strongly preferred
• Proven track record of achievement in meeting or exceeding goals
• Must have the ability to relate professionally to all levels of staff, management, clientele, and suppliers
• Committed to working in a team driven environment
• Dynamic, hardworking, confident; a go-getter, with drive and initiative
• Minimum 4 years customer service experience
• Preference will be given to candidates with a degree or diploma in business administration and/or hospitality management

 

KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 



 

Interested, qualified candidates are invited to submit their resume and cover letter, no later than August 1, 2014. Please apply online by accessing our website at www.canucks.com/jobs or by clicking "Apply for this position" below.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you havr the ability to multi-task and set priorities in a dynamic, fast paced, ever-changing environment?


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Sales & Marketing: Client Relations/Customer Service
Ticket Centre Supervisor - Vancouver Canucks (Vancouver, BC)

CANUCKS SPORTS & ENTERTAINMENT
EMPLOYMENT OPPORTUNITY
(Casual, On-call)


 

 

 

 

Title: Ticket Centre Supervisor
Department: CSTO
Reports To: Manager, Ticket Centre & Client Service

At Canucks Sports & Entertainment our fans and guests are everything to us, and it is our vision that they have an extraordinary experience every time they enter our arena – whether it is their first, second, or 100th time here. We strive to create memorable moments and lasting relationships with our fans and guests, and we do that through delivering exceptional service.

Each and every one of our employees plays a very important role in providing an exceptional experience to our fans and guests. We need positive, energetic and enthusiastic individuals with an accomplished background in customer service to help create that extraordinary experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

• Supervises Ticket Centre Representatives, providing support and focus to the delivery of exceptional service
• Monitors Ticket Centre line-up lengths and staff deployments
• Assists with the onboarding of new employees and provides training/guidance as required
• Creates a positive work environment for staff by providing ongoing clear, specific and timely coaching, recognition and feedback to ensure operational success and excellence
• Conducts annual performance reviews and ongoing performance management and coaching
• Serves the needs of the guests and makes necessary operational decisions to ensure guests receive direct, personable service and immediate results
• Communicates appropriate event/guest incidents and reports to Manager and Coordinator
• Recommends improvements and new suggestions for current operations
• Communicates with other operations groups (e.g.Promoters, Team Store, Impark) to ensure event and guest needs are met
• Performs administrative functions related to ticket floats, holds and ticket stock
• Ensures the Ticket Centre and all money is safely secured at the end of the night
• Participates in Event Staff Supervisor Team meetings to identify ideas, processes, systems, skill upgrading and information that would assist the Event Staff Supervisor Team in continually improving its and the Company’s efforts to achieve 100% employee satisfaction and 100% customer satisfaction

 

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Several years’ supervisory experience in the hospitality/service industry, including experience in hiring, motivating, coaching, and directing employees
• Experience with Ticketmaster systems, including Host and Archtics, preferable
• Demonstrated commitment to customer satisfaction
• Excellent interpersonal skills with the ability to interact positively and professionally with a diverse customer base (e.g. public, senior management, staff, business partners, promoters, team personnel, etc.)
• Strong communication skills with the ability to present information and instructions in a a clear, concise and confident manner
• Excellent problem solving and crisis management skills while remaining calm and professional
• Physically able to walk up and down stairs, stand for a significant portion of the shift, work in a crowded and noisy environment, and use a radio
• A confident, friendly, approachable, and outgoing team player
• Able to handle periodic lifting requirements of approximately 30 lbs. of weight (e.g. assisting with strollers, wheelchairs, etc.)
• Must be 19 years of age or older (may have to take liquor away from guests)
• Presence in the form of personal authority and maturity
• Successful completion of customer service training (e.g. SuperHost)
• Training/experience dealing with persons with disabilities
• Fluent in a second or third language in addition to English would be an asset

 

 KEY ATTRIBUTES:
Our Vision: To be the premier sports and entertainment company in North America

 

If you have what takes to WIN-THRILL-CONNECT, please submit your resume and cover letter by clicking "apply for this position" below.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience with Ticketmaster systems, including Host and Archtics?


Apply for this position      |      Go back job listings


 

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