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Current available jobs in Sales & Marketing:


» Seasonal Ticket Sales Associate - Arizona Coyotes (Glendale, AZ)
» Inside Sales Representative - Arizona Coyotes (Glendale, AZ)
» Director, Marketing Analytics - Arizona Coyotes (Glendale, AZ)
» Client Development Executive - Boston Bruins & TD Garden (Boston, MA)
» Manager of Corporate Partnerships - Buffalo Sabres (Buffalo, NY)
» Director of Community Relations & Detroit Red Wings Foundation - Detroit Red Wings (Detroit, Mi)
» Client Service Specialist - Florida Panthers (Sunrise, FL)
» Premium Sales Account Executive - Florida Panthers (Sunrise, FL)
» Sales Associate - Florida Panthers (Sunrise, FL)
» Account Executive - Florida Panthers (Sunrise, FL)
» Analyst, Marketing Intelligence - Los Angeles Kings (El Segundo, CA)
» Ticket Operations Associate - Los Angeles Kings (El Segundo, CA)
» Manager, Group Sales and Arena Events - Monumental Sports & Entertainment (Washington, DC)
» Ticket Sales Academy- NEW DATE ADDED-Invitation Only - New Jersey Devils (Newark, NJ)
» Private Event Sales Account Executive - Olympia Entertainment & Detroit Red Wings (Detroit, MI)
» Strategic Marketing Manager - TD Garden (Boston, MA)
» Corporate Partnerships Director - TD Garden/Boston Bruins (Boston, MA)
» Ticket Sales Associate - The Prudential Center/New Jersey Devils (Newark, NJ)
» Specialist, Guest Services - Washington Capitals (Washington, DC)



Sales & Marketing: Ticket Sales
Seasonal Ticket Sales Associate - Arizona Coyotes (Glendale, AZ)

Under the direction of the Ticket Sales & Service Management Team, the Seasonal Ticket Sales Associates responsibilities include prospecting to sell and service new accounts and create new ideas to increase both Season & Group ticket sales. Perform basic office functions as assigned by management. Please Note: The Seasonal Ticket Sales Associate is a terrific opportunity to gain invaluable experience in professional sports. We are seeking collegiate undergraduates in the state of Arizona for this role.

This position is scheduled to run from May to August (upon re-starting collegiate classes). The Seasonal Ticket Sales Associates will work Monday – Friday 3-8 PM, working up to 25+ hours a week with optional events/weekend hours. This position pays $10/hour with uncapped commission potential.

Key Tasks and Responsibilities:

• Sell Arizona Coyotes and Gila River Arena ticket products including group tickets, season tickets, partial & mini plan packages and individual event ticket products.
• Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.
• Proactively create opportunities for new business with existing customers.
• Daily dedication to making a minimum of (50) quality outbound calls from provided lists of Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.
• Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.
• Handle incoming sales calls and chat feature from sales prospects for all ticket products.
• Meet or exceed assigned sales goals for all ticket products.
• Document and maintain all Sales touch-point activities within the CRM system.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability
• Excellent communication skills, both written and oral
• Manage multiple relationships well
• Detail oriented and organized
• Aggressive, competitive and committed
• Highly motivated with a desire to be successful
• Effective time management skills
• Teamwork

Education and Formal Training:
• Must be a local student attending a collegiate institution

Material and Equipment Used:
• Daily use of Ticketmaster and Archtics software as well as Excel and Microsoft CRM.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe what specific tasks you would be performing on an average work day during the hockey season?
2. This is a Ticket Sales position that requires true dedication and enthusiasm to make 50+ quality outbound phone calls each day (note: 80% of the leads are provided). What are your thoughts?
3. Why are you looking to begin a career in Ticket Sales with the Coyotes?
4. Why should we take a leap of faith and consider you over other quality candidates?
5. Yes/No: Are you a local candidate of Arizona attending a collegiate institution?
6. If offered the position, are you 100% ready and committed to accept?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Arizona Coyotes (Glendale, AZ)

Job Summary:
Under the direction of the Manager of Inside Sales, the Inside Sales Representative responsibilities include prospecting to sell and service new accounts, create new ideas to increase both Season & Group ticket sales. Perform basic office functions as needed. Please Note: The Inside Sales Representative position has consistently been our main feeder system to our Full Time Season Ticket & Group Sales teams. This position is part time/hourly working up to 29.5 hours per week.


Key Tasks and Responsibilities:
• Sell Arizona Coyotes and Gila River Arena ticket products including group tickets, season tickets, partial & mini plan packages and individual event ticket products.
• Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.
• Proactively create opportunities for new business with existing customers.
• Daily dedication to making a minimum of (85) out of season and (75) in-season quality outbound calls from provided lists of Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.
• Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.
• Handle incoming sales calls from sales prospects for all ticket products.
• Conduct in-arena appointments and tours of Gila River Arena to assist in closing new business and developing new relationships.
• Meet or exceed assigned sales goals for all ticket products.
• Document and maintain all Sales touch-point activities within the CRM system.
• Engage fans on game nights at the Sales Center to build database and to support ticket sales promotional initiatives.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability
• Excellent communication skills, both written and oral
• Manage multiple relationships well
• Detail oriented and organized
• Aggressive, competitive and committed
• Highly motivated with a desire to be successful
• Effective time management skills
• Teamwork

Education and Formal Training:
• College degree required.

Experience:
• Prior telemarketing and/or sales experience is preferred but not required.

Material and Equipment Used:
• Daily use of Ticketmaster and Archtics software as well as Excel and Microsoft CRM.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year phone sales experience? Please explain.
2. Please describe what specific tasks you would be performing on an average work day during the hockey season?
3. This is a Ticket Sales position that requires true dedication and enthusiasm to make 85+ quality outbound phone calls each day (note: 80% of the leads are provided). What are your thoughts?
4. Why are you looking to begin a career in Ticket Sales with the Coyotes?
5. Why should we consider you over other quality candidates?
6. If offered the position, are you 100% ready and willing to accept and move to Phoenix if applicable?


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Sales & Marketing: Database Marketing/Analytics
Director, Marketing Analytics - Arizona Coyotes (Glendale, AZ)

Job Title: Director, Marketing Analytics

Department: Marketing

Reports To: Chief Marketing Officer

Direct Reports: Manager, Database Marketing; Manager, Marketing Analytics

Date: March 2015

Summary

The Arizona Coyotes are looking for a marketing-minded analytics professional to lead a new data-driven department within the Coyotes marketing organization. The ideal candidate will have demonstrated experience consolidating disparate data sources into a single data warehouse and developing the analytical tools, reports and dashboards to drive the business practices of the sales and marketing team. The Director, Marketing Analytics will guide the application of data across the organization to integrate analytical models and tools into the marketing decision-making process.

Duties & Responsibilities

1. Develop analytical models to assist the marketing team better understand fan preferences and behaviors.

2. Partner with the Coyotes’ Ticket Sales team to develop products designed to retain and boost revenue from season-ticket members, partial plans, individual, group ticket buyers and new fans.

3. Understand, synthesize, and translate disparate data sets (e.g. ticketing, merchandise, food and beverage, etc.) into a single business intelligence platform that in turn provides actionable insights and informs the development and tracking of sales and marketing plans.

4. Develop systems that provide a singular snapshot of the complete fan experience based on a 360-degree view of individualized fan activity.

5. Produce specific promotion and advertising analytics designed to provide insights to help make decisions and predict outcomes relative to marketing spending.

6. Develop systems that allow for personalized fan outreach and provide lead generation, predictive lead scoring, prospect tracking, customized tracking and delivery tools as well as project activity reports.

7. Produce and manage analytical tools, reports and dashboards to inform the business practices of the sales and marketing team.

Minimum Qualifications Required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have direct experience working within Ticketmaster or other ticketing systems?
2. Do you have specific experience managing a CRM platform?
3. Have you managed an email marketing platform?


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Sales & Marketing: Premium/Suite Sales
Client Development Executive - Boston Bruins & TD Garden (Boston, MA)

Position Overview:

Promote and market TD Garden Premium Seating products, including Premium Suites, to prospective clients to attain sales goals, maximize sales revenue and maximize profitability. Generate leads for prospective new clients by conducting research to maximize sales calls, sales revenue and profitability. Disseminate marketing information and follow up with prospective clients to maximize Premium products' exposure. Conduct meetings and presentations with prospective clients to promote Premium products and maximize sales and profitability.

Facilitate the contracting process with Premium Seating clients to consummate the legal relationship and maximize sales and profitability. Attend and host various TD Garden events to optimize the client experience and maximize sales and profitability.

Assist sales processes and strategies by developing new ideas and creating new and innovative ways of selling the products and presenting them to Senior Management. Collaborate with various DNC-Boston departments to ensure Premium Seating sales works in concert with all other areas.

Initiate communication with DNC-Boston Senior Management Team to assist in developing short and long term strategies to maximize Premium Seating sales and revenue. Develop and maintain client lists, contact information, sales goals, sales figures, and all other data consistent with optimizing strategic goals and initiatives.

Qualifications:

  • Bachelor’s degree with 3-5 years experience – Concentration in Sales/Marketing Preferred
  • MBA a plus
  • Strong communication skills, strong interpersonal skills, strong analytical skills, strong organizational skills, persuasive, competitive, aggressive, and good listening skills.
  • Sales experience a must

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5+ years sales experience? Yes/No
2. Do you have experience selling products to c-level executives or clients? Yes/No


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Sales & Marketing: Corporate Sponsor
Manager of Corporate Partnerships - Buffalo Sabres (Buffalo, NY)

Job Responsibilities

  • Develop, enhance and renew corporate relationships by fulfilling all contractual elements and provide opportunities to add value and exceed expectations

  • Present ideas and opportunities to help grow the business of each corporate partner by keeping up-to-date with the goals, objectives and competition of each corporate partner

  • Assist with sponsorship presentations and meetings (preparing action plan, renewal proposals, and end-of-year recap presentations, meeting agendas, etc.)

  • Manage all relevant sponsorship inventory through an inventory management database

  • Work with other departments within the organization to ensure implementation of all sponsored programs

  • Schedule and fulfillment for the following sponsorship elements:

    • Entitlement Sponsorships

    • Gameday Activation

    • Community Programs

    • Hospitality

    • Internet/Social Media

    • Print

    • Arena Signage

    • TV/Radio

    • Retail Programming

Qualifications

  • Minimum of 5 years work experience in sports-related marketing, events, and/or media is required

  • BA/BS in marketing or related field

  • Strong writing and presentation skills

  • Must possess excellent interpersonal, communication, problem-solving and management skills

  • Experience leading projects from start to finish

  • Ability to be multi-tasking in a high-pressure environment

  • Solid leadership skills and a proven track record of success

  • Work schedule must be flexible and be able to work weekends and holidays when necessary

  • Proficient in Microsoft Office, Adobe Photoshop required.  Knowledge of Stone Timber River is a plus

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you possess a minimum of 5 years work experience in sports-related marketing, events, and/or media? Yes or No
2. Do you have a BA/BS in marketing or related field? Yes or No
3. Is your work schedule flexible, including the ability to work weekends and holidays when necessary? Yes or No
4. Are you proficient in Microsoft Office and Adobe Photoshop? Yes or No
5. Do you have knowledge of Stone Timber River? Yes or No


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Sales & Marketing: Community Relations
Director of Community Relations & Detroit Red Wings Foundation - Detroit Red Wings (Detroit, Mi)

Job Summary:  
The director of community relations & DRW Foundation is responsible for the direction and management of the Detroit Red Wings Foundation, an affiliate of Ilitch Charities.  The director must develop an annual plan for raising funds and for the distribution of funds for charitable purposes consistent with the Foundation’s mission and consistent with non-profit governance law.  Responsibilities include enhancing current and developing innovative revenue streams that allow for the funding of programs that advance the mission of the Foundation.  The director is responsible for providing regular reports to the Board of Directors on DRWF activities and presenting programs for financial review; and for working collaboratively with the staff of Ilitch Charities and affiliated organizations.  Additional responsibilities include implementation and oversight of the Foundation’s financial tacking and control systems, including organizational ledger, check requests, purchase orders, etc. in direct partnership with the Treasurer of the Ilitch Charities Board of Directors and finance manager for Ilitch Charities.

The director of community relations & DRW Foundation manages the Community Relations department.  In this capacity, the Director is responsible for daily management of department personnel and budget control.  In addition, the director works with staff to develop, implement and evaluate a complete community engagement program.

Key Responsibilities: 
•    Develops synergies between community relations and DRW Foundation functions
•    Works with the Detroit Red Wings and the Ilitch Charities Board and staff to craft strategic vision, aligns organizational resources in strategic planning and executes events and activities designed to achieve developed goals
•    Sets an effective annual agenda and ensure performance goals are set and met
•    Responsible for administrative procedures and processes to maintain fiscal accountability and control, equitable and fair personnel practices, and efficiency of operations
•    Serves as the principal fundraiser for the Detroit Red Wings Foundation, overseeing and coordinating all  fundraising and donor management activities
•    Oversee the planning and execution of in-game Community Relations elements, including fundraisers and Community Relations theme nights
•    Works closely with Corporate Sales staff in developing sponsorship programs for inclusion in corporate sales proposals.  Attends sales calls and presentations
•    Develops innovative revenue sources including business arrangements and funding proposals
•    Develops strong working relationships with local nonprofits and charitable organizations
•    Works closely with youth hockey associations in order to increase youth hockey participation in Southeast Michigan
•    Oversees the development of all collateral, including the annual report
•    Creates and manages the annual budget
•    Coordinates the grant process including the application, review and recommendation of requests to the Ilitch Charities Board that meet the strategic goals and objectives of the foundation
•    Ensures compliance with all appropriate state and federal regulations and laws
•    Ensures appropriate information flow both within and outside the organization
•    Represents the organization; serves as its public face as appropriate at civic, community and charitable events; creates awareness for the DRWF and the sport of hockey in the community
•    Works directly with players and their families in developing programs that benefit the Foundation and compliment players’ charitable interests
•    Oversee and manage the electronic 50/50 Raffle system for the Foundation.  Includes required State of Michigan reporting, financially reconciliation, and liaison with partners and provider for issues and upgrades
•    Supervises Foundation and Community Relations staff and volunteers 
•    Coordinates marketing, media relations and public relations for DRWF activities
•    Develops and maintains effective working relationships with Ilitch Holdings staff including Ilitch Charities, the Detroit Tigers Foundation and members of the board of Ilitch Charities and the executive committee

Supervisory Responsibilities:
•    Manages 2 subordinate colleagues who supervise full-time and part-time staff in addition to volunteers.  Is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues; planning, assigning, and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and resolving problems.

Minimum Knowledge, Skills and Abilities:
•    Bachelor’s degree in business, marketing or related field
•    7-10 years demonstrated successful corporate and/or foundation experience, preferably in professional sports (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.)
•    Experience working at the management level in non-profit or charitable organizations and civic groups 
•    Experience in professional sports
•    Strong event planning experience
•    Strong presentation skills
•    Excellent organizational, communication and presentation skills including proposal development, networking skills with large groups as well as individuals
•    Strong experience in event planning and implementation, operating within approved budgets and meeting goals for percentages of expenses and charitable funds
•    Self-motivation and discipline to regularly set and achieve work goals
•    Ability to initiate and build relationships with prospective corporate and foundation donors as well as non-profit organizations and youth hockey associations
•    Self-motivated and disciplined with demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision
•    Proactive self-starter with the ability to react to varying situations by making appropriate decisions

Working Conditions:
•    Regularly required to stand, walk, and talk or hear.  
•    Frequently is required to sit.  
•    Occasionally required to reach with hands and arms and climb or balance.  
•    Occasionally lift and/or move up to 25 pounds.  
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to moderate noise level
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Client Relations/Customer Service
Client Service Specialist - Florida Panthers (Sunrise, FL)

JOB SUMMARY:
The Client Service Specialist is directly responsible for all revenue goals associated with an assigned account base of existing season seat owners, focusing on renewals and retention, referrals, add-ons and upgrades. A Client Service Specialist will focus on creating relationships with assigned account base by being pro-active to anticipate client needs.

JOB DESCRIPTION/REQUIREMENTS:
• Meet and exceed retention and associated revenue goals with assigned account base.
• Build strong relationships with assigned Season Seat Owner base through pro-active communication, including seat visits, phone calls, emails and other communication channels.
• Sell upgrades, add-ons and referrals.
• Respond and resolve all customer complaints, requests, and inquiries from assigned season seat owner base.
• Meet and exceed assigned service levels and standards.
• Manage the sales initiatives calendar.
• Assist with special events for season seat owners such as Skate Events, Meet & Greets, Town Hall meeting etc. Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP’s .
• Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs.
• Assist in the creation of new benefits and service initiatives.
• Responsible for assisting with the coordination of the season seat owner mailing and renewal package mailings.
• Assist with material that goes into the season seat holder web page section; update and create new features with the Website Manager.
• Coordinate information for Monthly Season Seat Owner Newsletter.
• Manage the Season Seat Owner Service Desk on game days.
• Oversee and train the service department interns, prepare all purchase orders for the department.
• Other duties as assigned.

QUALIFICATIONS:
• BA in Business and two years ticket sales &/or service experience preferred
• Strong work ethic and a desire to build a career in professional sports
• Knowledge of Archtics, Microsoft Word, Excel and PowerPoint preferred
• Excellent Communication Skills and relationship builder
• Key client interactive skills, problem solver, creative, attention to detail
• Natural proactive approach and positive attitude, team orientated and self-motivated
• Must be able to work nights, weekends and holidays


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Sales & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Florida Panthers (Sunrise, FL)

Position Description:
The Premium Sales Account Executive will have the primary responsibility of generating revenue through the sale Florida Panthers and BB&T Center premium products.  These products include but are not limited to: individual game/event suites, annual suite leases, packages in the arena's premium clubs and lounges for both Panthers games and arena events. Core to this role is the ability to prospect, relationship build and identify needs of C-Level executives, and then propose Panthers packages that provide the best possible solutions to those needs.

Panthers management will rely heavily on the person in this role to develop new relationships and generate new revenue for the organization, primarily targeted at businesses in the south Florida market.

Major Responsibilities:
• Implement and demonstrate outbound sales efforts by using sales and service best practices taught by team management; prospecting, networking, lead generation, data capture and CRM utilization

• Maintain a consistent day-to-day balance of new business outreach vs. calls to gain referrals from existing clients – minimum requirements in each category, each day

• Utilize the phones to set up appointments and conduct face-to-face arena meetings and tours with prospects 
• Build strong relationships and gain a deeper level of knowledge about each customer, their needs as well as the needs of their business
• Perform game-day responsibilities, including entertaining clients and their guests, and make seat visits 
• Attend team and community events for purpose of maximizing prospecting and sales opportunities
• Proactively create up-sell and cross-sell opportunities for new business with existing customers

• Assist with creative development for production of sales materials including flyers and other support material
• Coordinate with other departments to organize events that generate premium sales prospects/revenue
• Record and report sales functions in CRM and to manager(s) as needed  

 Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a competitive drive to be at and maintain “top of the board” status relative to your peers
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the team’s CRM platform and ticketing system is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours both on game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

• Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
• Bilingual in English and Spanish a plus

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience with a business sales focus and passion – top candidates will either have a background in selling to businesses successfully through an inside sales program, or, have major/minor league premium sales-focused AE experience 
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook PowerPoint)


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Sales & Marketing: Ticket Sales
Sales Associate - Florida Panthers (Sunrise, FL)

The Sales Associate will generate excitement and drive revenue by selling season packages and groups within a high energy environment to area businesses, individuals and local group/organizations. 

 

 

Job Duties

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans and group tickets

  • Actively prospect and research new sales leads

  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program

  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals

  • Make outbound calls from provided lists

  • Set and attend in and out of office sales appointments

  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts

  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special event 

  • Networking yourself in the community to increase sales 

Required Knowledge/Skills/Job Qualifications: 

  • Aggressive, competitive and committed to the sports industry

  • Highly motivated with a desire to be successful

  • Strong communication and computer skills

  • Superior time management skills and presentation skills

  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

  • Passion for a growth oriented career in sales

  • Detail-oriented and organized; ability to handle several projects at once

  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

  • Minimum of 1-2 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Ticket Sales Management
Account Executive - Florida Panthers (Sunrise, FL)

The Account Executive will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

 

Job Duties 

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans, group tickets and premium

  • Prior ticket sales experience in sports/entertainment is preferred

  • Prospect potential clients through daily phone calls and email leads

  • Actively prospect and research new sales leads

  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program

  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals

  • Make outbound calls from provided lists

  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts

  • Develop, maintain and enhance relationships with our season ticket holders

  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events 

Required Knowledge/Skills/Job Qualifications: 

  • Familiarity with Archtics and CRM Platform

  • Aggressive, competitive and committed to the sports industry

  • Highly motivated with a desire to be successful

  • Strong communication and computer skills

  • Superior time management skills and presentation skills

  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

  • Passion for a growth oriented career in sales

  • Detail-oriented and organized; ability to handle several projects at once

  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

  • Minimum of 2-3 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Database Marketing/Analytics
Analyst, Marketing Intelligence - Los Angeles Kings (El Segundo, CA)

The Analyst, Marketing Intelligence is responsible for understanding all sources of data and performing advanced consumer analytics for AEG Sports properties. This person will assist the organization(s) in improving all aspects of our business through the use of data analysis. This individual will be integral to the development of the organizations database and reporting infrastructure.

 Essential Functions:

  • Maintain database standards, data feeds and help manage data warehouse
  • Perform detailed data exploration and validation to identify trends, tendencies and anomalies
  • Proactively identify areas where AEG Sports’ database, data and models need to be enhanced to improve data quality, analytical efficiency, marketing campaign effectiveness and reporting capabilities
  • Develop methods and strategies to assist sales teams in maximizing ticketing revenues
  • Build lead scoring and retention models to drive sales and service programs
  • Support the Supervisor, Membership Programs with assistance of loyalty program expansion through customer analysis and program modeling
  • Assist Database and Digital Marketing Teams in analyzing data to identify trends and improve efficiency of direct marketing efforts.
  • Identify ways to improve sponsorship activation and sales through reporting and research

Qualifications:

  • Minimum 2 years of relevant work experience in a quantitative role
  • Bachelor’s degree in quantitative field like statistics, mathematics, computer science or equivalent work experience
  • Ability to communicate the process and results of data analysis clearly and ability to advocate number driven decision making
  • Experience/knowledge of the sports and entertainment industry
  • Good project management skills with a strong grasp of both technical and business perspectives.

Preferences:

  • Knowledge of data structures, SQL basics and relational databases
  • Experience with statistical software (SAS, SPSS, etc )
  • Experience with analytics platforms (Tableau, Domo, SAS, etc..)
  • Experience in Adobe Analytics and Google Analytics
  • Knowledge of Ticketing databases like Outbox, Ticketmaster, Paciolan, etc..

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Sales & Marketing: Ticket Operations
Ticket Operations Associate - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Associate of Ticket Operations is a part-time team member who will provide clerical, administrative, and “Day of Game” support for the Ticket Operations department under the general direction of Ticket Operations management.

ESSENTIAL FUNCTIONS:

  • Process tasks and orders using the Outbox ticketing software
  • Prepare general financial and ticketing reports
  • Coordinate and execute all ticket mailings and will call
  • Organize and maintain department files and archives
  • Order and maintain department office supplies
  • Assist with game day operations for home games and special events

SUPPORTIVE FUNCTIONS:

  • Provide excellent customer service to all internal and external clients
  • Assist with general office duties as needed
  • Provide back-up administrative support for other departments as needed
  • Special projects as assigned by management
  • Implement and support all policies and procedures for the department
  • Work with Sales Representatives to assure adherence to proper ticketing guidelines
  • Support and participate in volunteer efforts for other departments (i.e. charitable functions – Golf Tournament, Tip-A-King, etc.)

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly organized, resourceful, detailed-oriented, quick learner
  • Ability to prioritize workload and solve problems efficiently and quickly
  • Exceptional guest and client service capabilities
  • Ability to multi-task in a fast paced environment
  • Assertive, self motivated, self starter with the ability to work with minimal supervision
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to professionally communicate and interact with all levels of management
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to access and input information using a moderately complex computer system

 QUALIFICATION STANDARDS

Education:

  • College degree preferred

Experience:

  • A minimum of one (1) year experience in ticket operations, ticket sales, or customer service is preferred
  • Knowledge of Outbox or other ticketing software preferred
  • Background in Sports/Entertainment/Hospitality industry preferred
  • Interest in hockey and/or other team sports a plus

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Sales & Marketing: Ticket Sales
Manager, Group Sales and Arena Events - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Patriot Center, located in Fairfax, Va.

Overview:      Responsible for generating maximum revenue through the sale of full season, partial season and group sales for the Washington Wizards and Washington Capitals.  Also, responsible for generating maximum group sales revenue for family shows that take place at the Verizon Center and the Patriot Center.

Responsibilities:

  • Sell Washington Wizards/Washington Capitals ticket plans as well as family show group tickets to businesses and individual consumers via aggressive telemarketing, face-to-face presentations and all social channels.
  • Use proactive tactics to create new sales opportunities.
  • Develop prospects by calling on self-generated leads and provided lists.
  • Handle in-bound sales calls from prospective customers.
  • Establish professional relationships to create repeat business.
  • Meet or exceed assigned sales goals.
  • Set up and maintain up-to-date records on existing customers and prospects in team database.
  • Work home games for the purpose of developing new prospects, servicing customers and performing other miscellaneous game night duties.
  • Work family shows and events for which you have sold tickets and be available to meet with clients.
  • Attend B2B networking events.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Experience in sales.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for sales.
  • Competitive nature and positive attitude.
  • Strong time management and organizational skills; Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
  • Demonstrate ability to work independently and produce results, while being self-motivated.
  • Professional phone sales technique and skills.
  • Maintain a flexible work schedule and work extended hours.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Ticket Sales
Ticket Sales Academy- NEW DATE ADDED-Invitation Only - New Jersey Devils (Newark, NJ)

Are you looking to jumpstart a career in sports business? The one-day New Jersey Devils Sales Academy is your chance to be discovered! This exclusive event will give you the opportunity to showcase your skills, personality, and passion in front of the New Jersey Devils ticket sales leadership team for a shot at a full-time position with the Devils.

The New Jersey Devils Sales Academy will feature trainees working hand-in-hand with professional sports sales coaches to develop the skills necessary to launch a career in the revenue-generating side of the business. The training program will be focused on giving you exposure to different styles and techniques so you can build your own sales presentation. 

Dates: (Choose one of two dates below when completing your application)

  • April 27th  2015
  • May 11th 2015

Event Details:

  • 12 p.m. to 6:00 p.m. (Lunch will be provided)
  •  Training to include classroom style, interactive, game situations, cold calling, and role playing
  •  Full-time job interview sessions throughout the day with multiple members of the New Jersey Devils sales leadership team
  •  There is no cost to participate in the Sales Academy and spots are extremely limited

Candidates:

Aspiring sports business professionals looking to break into ticket sales in order to build a foundation for a long-term career in a revenue-generating position such as:

  • Ticket Sales & Service
  • Group Sales
  • Corporate Sponsorship Sales & Activation
  • Premium Sales & Service
  • Business Development
  • Sales Leadership (Manager, Director, Vice President)

Sales Coaches/Hiring Managers:

  • Shawn Doss - Vice President, Ticket Sales & Service
  • Michael DeMarino - Director, Tickets Sales
  • Kyle Pottinger - Director, Group Sales
  • Doug Hine - Manager, Ticket Sales
  • Frank Batres - Manager, Ticket Sales
  • Dustin McCorkle - Manager, Ticket Sales
  • William Lamont - Manager, Group Sales
  • Danielle Toussaint - Manager, Service & Retention
  • Marissa DiCosmo - Team Lead, Service & Retention 

 Application Details:

  • To be considered, all applicants must possess (or graduate in spring 2015) an undergraduate degree from an accredited college or university.
  • All applicants will be notified on the status of their selection to participate no later than one week before their Sales Academy date. There is no registration fee to attend the event, but access to this event will be limited. Submitting an application does not guarantee participation.
  • In person offers will be made to candidates who exceed exspectations.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Select One Date to Participate: April 27th or May 11th
2. Why are you interested in working in sports?
3. What motivates you to succeed?
4. What characteristics do you possess that would make you a successful sales associate?
5. What do you hope to gain from this experience?


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Sales & Marketing: Sales & Marketing Management
Private Event Sales Account Executive - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The Private Event Sales Account Executive is responsible for booking both corporate and social non-game day private event revenue including soliciting new event business at the Fox Theatre, Joe Louis Arena, and Hockeytown Café. The Private Event Sales Account Executive will have to research and identify new event leads and cold-call for new potential business. This position will also assist in responding to incoming inquiries for event space. The Account Executive will be in charge of managing the sales process from sale to service and continuing to foster client relationships for future business.  This position will work in cooperation with respective internal service departments for each given venue to ensure successful implementation.

Key Responsibilities: 
•    Prospect and cold call new business via networking, previous contacts, trade publications, resource guides, data base companies and cold calls. Target local hospitality industry, i.e. event planners, corporate planners, and direct corporate level decision makers to sell non-game day events
•    Conduct market research on potential new leads and develop tie-in opportunities within Ilitch Holdings business units to enhance value of sales packages
•    Show available spaces to prospective clients and actively sell venues
•    Develop client relationships and enhance existing relationships to maintain renewal business
•    Work with in-house creative services department to create/develop and generate professional proposals and sales presentations by compiling necessary information such as research, data, photos, etc.    
•    Provide written weekly reports on sales activity/expenses and results to track own performance as well as event performance
•    Manage and cultivate business relationships by attending OEI events and other functions
•    Work with venue event managers to develop new, creative ways to package social events for increased sales
•    Establish partnership opportunities with the premium sales staff to maximize event and revenue opportunities.
•    Work cooperatively with sponsorship service representatives to provide event opportunities to existing clientele
•    Assist in the development of internal special event series initiatives
•    All other duties as assigned by the Director of Private Event Sales

Supplemental Job Functions:
•    Performs other duties as assigned

Minimum Knowledge, Skills and Abilities:
•    Bachelor’s degree in business, hospitality or related field
•    Minimum of 3 years’ experience in corporate sales or marketing environment with evidence of solid business acumen and an understanding of how to manage sale opportunities.  
•    High level of integrity with a professional, business oriented demeanor. 
•    Creativity and ingenuity in developing successful sales strategies and have a working knowledge of the industry or community events along with a pulse of industry opportunities.
•    Proven ability to initiate high-level contacts of prospective customer with strong persuasion and negotiation skills to close a sale.
•    Evidence of ability to establish and maintain effective business relationships.  
•    Demonstrated effective verbal and written communication skills with the ability to communicate with various levels of business units and venues or prospective customers.  
•    Detail oriented with exceptional organizational skills with the ability to manage multiple, concurrent projects in a high paced environment.
•    Demonstrated ability to analyze, formulate solutions and alternatives; and resolve issues in a timely manner
•    Ability to work well in a team environment and effectively across business units and venues 
•    Proven level of exceptional guest service.
•    Self-motivated with excellent time management skills and business/sales acumen
•    Demonstrated computer proficiency including Microsoft Word, Excel, PowerPoint and CRM skills.

Preferred Knowledge, skills and abilities:
•    Experience working in the sports and entertainment industry
•    Prior experience with customer relationship management databases 

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Consumer Marketing/Brand Management
Strategic Marketing Manager - TD Garden (Boston, MA)

Position Overview:

Manages and creates strategic integrated marketing campaigns to support all TD Garden ticket sales, including concerts, events, VIP Ticketing and The Premium Club, Sportservice, parking, promotions, digital initiatives, brand and community relations, including The Sports Museum and Garden Neighborhood Charity initiatives to drive revenue and awareness.  Manage and track ROI for campaign effectiveness, communicate results and progress to stakeholders, and efficiently manage associated marketing budgets.

Oversee negotiation, creative development and trafficking of all TD Garden paid media advertising including digital/social media, radio, print, television and outdoor as well as strategic in-house asset management of all owned channels including digital/social, print, outdoor and in-arena. Maintain strong relationships with  event promoters, media outlets, third party providers/vendors and Ticketmaster representatives.  

Manage TD Garden brand development including the creation of in-house graphics, coordination with promoters (outside events) for graphic integration and design, and copy writing for advertising and collateral. 

Qualifications:

  • Bachelor’s Degree in Marketing, Advertising, Communications or related field.
  • 5 years in a strategic marketing role in sports & events, consumer product goods or agency environment.
  • Extensive knowledge of advertising and marketing strategies, along with media buying experience.
  • Knowledgeable and experienced with digital marketing strategies.
  • Excellent interpersonal skills with the ability to communicate effectively verbally and in writing with all levels within the organization.
  • Strong organizational and problem-solving skills.
  • Creative thinker, writer and effective brand manager.
  • Conveys leadership qualities and a team player disposition with collaboration and influential skills.
  • Self-starter, with ability to manage multiple priorities simultaneously.
  • Ability to work a flexible schedule including nights, weekends, and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of strategic marketing experience in a sports/events , consumer products or agency environment? Yes/No


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Sales & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Director - TD Garden/Boston Bruins (Boston, MA)

Position Summary:

  • Direct the sales processes and strategies and execute the creation, marketing and selling of corporate sponsorships for TD Garden and The Boston Bruins to build and enhance relationships with corporate clients to maximize sales and profitability.  
  • Direct and manage sales processes and strategies for TD Garden and The Boston Bruins by developing new ideas and creating new and innovative ways of selling corporate sponsorships.
  • Develop and maximize corporate sponsorships for TD Garden and The Boston Bruins  through new and existing clients through sales proposals and presentations to optimize business growth and maximize sales and profitability.
  • Create customized marketing solutions for corporate clients of TD Garden and The Boston Bruins based on needs of clients and portfolio of available services to maximize sales and profitability.
  • Negotiate terms, conditions, and pricing of corporate client sponsorship packages through pricing strategy to maximize sales and profitability. 
  • Execute and deliver corporate sponsorship packages and liaison with various DNC-Boston departments to ensure compliance with contractual arrangements to maximize client satisifaction, renewals, and revenue.
  • Direct and oversee TD Garden business portfolio according to an agreed market development strategy.
  • Cultivate new business contacts through various research methods to expand the potential client database for maximizing presentations, proposals, sales, and profitability.
  • Attend various TD Garden events, in addition to outside social events, to optimize client relationships, satisfaction, sales, and profitability.

Qualifications:

  • Bachelors degree or equivalent with 3-5 years experience in sponsorship sales or agency background.
  • Professional, goal oriented, strong analytical skills, strong communication skills, strong presentation skills, highly motivated, strong organizational skills and strong interpersonal skills.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years experience in sponsorship sales? Yes/No


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - The Prudential Center/New Jersey Devils (Newark, NJ)


Ticket Sales Associate - The Prudential Center/New Jesey Devils

This is your chance to join an exciting new sales team as we continue to rise.


The New Jersey Devils have overhauled their entire sales management team, and have brought in top level executives formerly from NBA and NFL teams, to blaze new trails not yet seen in the NHL. The Devils “New Business Team” program is being built on a strong foundation of learning the fundamentals, studying sales philosophy, and consistent practice. Graduates from this program will be well positioned for success in more senior level sales positions in sports. Emphasis at the Devils is placed on promotion from within, with those possessing strong work ethic and positive attitudes sure to grow within the system. If you are looking for a competitive environment and to join on with a team poised to make some waves in sports, this is the place for you.

Description:
The New Jersey Devils are looking for ambitious, professional, self-motivated individuals who will be responsible for selling full season, partial, single game suite, and group ticket packages. The Ticket Sales Associate will act as a starting ground for an opportunity to move into a senior level sales position. Must be able to work nights, as well as targeted events as needed and succeed in a team environment, built around a collegiate culture with friendly competition.

Responsibilities:
• Sell New Jersey Devils full, partial, single game suite and group ticket packages
• Meet and exceed personal sales quotas set by management
• Participate in game/event day duties as needed
• Provide excellent customer service
• Possess a thorough understanding of the Devils ticketing plans and policies
• Prospect new business leads and use a sophisticated Microsoft CRM system to attack leads
• Set up daily new business appointments and arena tours with prospects


Requirements:
• Strong communication skills
• Highly motivated with a passion for sales
• Prior cold calling experience is preferred but not essential
• Organizational and time management skills a must
• Desire to learn and study sales and make it a career
• Professional appearance and conduct
• Ability to work in a structured, disciplined, cooperative and competitive environment

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you participated in organized team sports in high school or college?


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Sales & Marketing: Client Relations/Customer Service
Specialist, Guest Services - Washington Capitals (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Patriot Center, located in Fairfax, Va.

Overview: A Guest Services Specialist is directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders, focusing on renewals and retention, referrals, add-ons and upgrades. A Guest Services Specialist will focus on creating relationships with assigned account base by being pro-active to anticipate the needs of their assigned account base. This is achieved by providing world class service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, programs, and benefits to the team’s season ticket holders. Please note this is a Sales and Service position.

Responsibilities:

  • Improve year over year fan satisfaction
  • Meet and exceed retention and associated revenue goals with assigned account base
  • Present oneself as the key go-to-person for assigned account base
  • Sell Upgrades, Add Ons, and referrals
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other communication channels
  • Must make a minimum of forty out bound calls per day
  • Maintain up to date knowledge and effectively communicate all team happenings, events, planholder benefits relevant to assigned account base
  • Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
  • Meet and exceed assigned service levels and standards
  • Ensure planholder information and data are accurate and complete for assigned accounts
  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within assigned account base
  • Work closely with Ticket Sales, Ticket Operations, Marketing, Community Relations, Hockey Operations, Arena Staff, Game Operations, PR and Sponsorship to execute integrated programs
  • Assist in arranging Special Events such as VIP Reception, STH Skating Events, STH Face-Off Party, Feedback Sessions, etc. Includes mailing invitations and tracking RSVP’s as well as planning of event set up
  • Work all Capitals home games in conjunction with Verizon Center Guest Services
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s Degree
  • Minimum of 1-3 years experience in service/ hospitality, sales and event management
  • Relationship Builder
  • Excellent Communication Skills- interpersonal, verbal, written, sales
  • Problem Solver; Creative; Attention to Detail and Team Player
  • Basic knowledge of Archtics Ticketing System
  • Experience with SalesForce a plus

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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