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Current available jobs in Sales & Marketing:


» Premium Ticketing Representative - Anaheim Ducks (Anaheim, CA)
» Arizona Coyotes Foundation Manager - Arizona Coyotes Hockey Club (Glendale, AZ)
» Ticket Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)
» Fan Relations Manager (Season Ticket Service) - Boston Bruins (Boston, MA)
» Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)
» Data Integrity Specialist - Brooklyn Sports & Entertainment (Brooklyn, NY)
» 2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)
» Group Sales Representative - Carolina Hurricanes (Raleigh, NC)
» Sales Associate, Inside Sales - Carolina Hurricanes (Raleigh, NC)
» Mascot Intern - Chicago Blackhawks (Chicago, IL)
» Membership Services Executive - Colorado Avalanche (Denver, CO)
» Account Executive, Season Ticket Sales - Colorado Avalanche (Denver, CO)
» INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)
» CRM Coorfdinator - Detroit Red Wings (Detroit, MI)
» Media Marketing Manager - Detroit Red Wings (Detroit, MI)
» Video Producer + Editor - Florida Panthers (Sunrise, FL)
» Manager, Ticket Operations - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive, Premium Seating - Florida Panthers Hockey Club (Sunrise, FL)
» Client Relations/Customer Service - Florida Panthers Hockey Club (Sunrise, FL)
» Marketing Media Analyst - Honda Center/Anaheim Ducks (Anaheim, CA)
» Fan Service Associate (part time) - Los Angeles Kings (El Segundo, CA)
» Event Sales Account Executive, Hockey Development - Los Angeles Kings (El Segundo, CA)
» Hockey Development Coordinator, Chariot Program and Events - Los Angeles Kings (El Segundo, CA)
» Account Executive, Group Events - New Jersey Devils (Newark, NJ)
» Manager, Inside Sales - New Jersey Devils (Newark, NJ)
» Ticket Sales Associate - New Jersey Devils (Newark, NJ)
» Account Manager, Group Sales - New York Islanders (Brooklyn, NY)
» Part Time Mascot - New York Islanders Hockey Club (East Meadow, NY)
» Group Sales Specialist - New York Rangers (New York, NY)
» Director, Entertainment Marketing - Prudential Center (Newark, NJ)
» Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)
» Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)
» Assistant Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)
» Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)
» Blues Street Team - St. Louis Blues (St. Louis, MO)
» Premium Sales Executive - St. Louis Blues (St. Louis, MO)
» Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)
» Director, Premium Service - TD Garden (Boston, MA)
» Premium Service Account Executive - TD Garden/ Boston Bruins (Boston, MA)
» Group Sales Account Executive - AHL - Texas Stars - Texas Stars (Cedar Park, TX)
» 50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)
» Business Insights Manager - Vegas Golden Knights (Las Vegas, NV)
» Suite & Premium Services Manager - Vegas Golden Knights (Las Vegas, NV)
» Senior Director, Global Partnerships - Vegas Golden Knights (Las Vegas, NV)
» Ticket Operations Assistant - Vegas Golden Knights (Las Vegas, NV)
» Account Executive, Group and Event Suite Sales - Vegas Golden Knights (Las Vegas, NV)


Sales & Marketing: Ticket Operations
Premium Ticketing Representative - Anaheim Ducks (Anaheim, CA)

The Premium Ticketing Representative is responsible for assisting in the day-to-day operations of the Premium Ticketing Department that pertains to the luxury suite and premium club seat inventory. This is a full-time position requiring availability to work evenings, weekends and holidays. This position reports to the Senior Manager of Ticket Operations.

Examples of Duties/Essential Functions:

• Build all premium events, including suites, club seats, parking and other miscellaneous events in Archtics.
• Fulfill daily ticket orders in Archtics, including SRO requests for suite holders and additional club tickets for club and suite holders.
• Manage, process and distribute tickets for individual event suite rentals.
• Create and maintain files for club and suite holders.
• Assist Premium Service Team with customer service requests from suite and club seat holder in reference to any ticket issue, such as lost tickets or extra tickets.
• Create and maintain files for club and suite holders.
• Work closely with the Director of Premium to manage all Rental Suite inventory and dynamic pricing changes. Create and manage the Premium monthly ticket mailing by building monthly letters, calendars and print files for preparation and packaging.
• Provide event day customer service to Premium clientele and support to the Premium Sales Staff by submitting event updates/suite reports and working with the Premium Servicing department and Concierges as part of a team during events.
• Work with the Honda Center Food & Beverage team on event setup and all rental suite client’s catering packages.
• Work with the Honda Center Box Office to receive and manage all relocated tickets for blocked annual suites as well as annual suites with the right to purchased relocated tickets for all future events.
• Must be able to work events at the Honda Center, which will include nights, weekends and holidays.
• Assist with other duties as assigned.

Qualification Standards:

• College degree or equivalent
• Knowledge of Ticketmaster, Archtics or other ticketing system
• 2+ years customer service experience, including experience in processing orders with payments
• Excellent communication skills, both written and oral
• Organized with the ability to multi-task in a fast paced work environment
• Proficiency with Word and Excel is preferred
• Flexible schedule - Ability to work non-traditional hours, nights, weekends and holidays
 


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Sales & Marketing: Fundraising/Major Gifts
Arizona Coyotes Foundation Manager - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                    Arizona Coyotes Foundation Manager

Department:              Arizona Coyotes Foundation

Reporting:                  Executive Director of the Arizona Coyotes Foundation

Job Summary

The Arizona Coyotes Foundation Manager will assist with the day-to-day operations of the Arizona Coyotes Foundation.  The Manager will interact with members of all Arizona Coyotes departments to facilitate internal and external development, communication of, and implementation of programs and initiatives.  They will use various channels to publicize donation opportunities, special events and programs for the Arizona Coyotes Foundation. The Manager will focus specifically on supporting fundraising activities, increasing donations, and managing administrative functions of the foundation.  The Arizona Coyotes Foundation Manager will report to the Executive Director of the Arizona Coyotes Foundation.

Tasks and Responsibilities:

·         Assist Executive Director with development and implementation of all special events, donation opportunities and recognition activities.

·        Coordinate game-day operations including 50/50 Raffle, in game fundraising, scoreboard messages, Zamboni ride, etc.

·         Responsible for developing new money donations and partnerships.

·         Manage donor database and regular donor communications.

·         Interview, hire, schedule, train and monitor game day interns assisting with all in game fundraising.

·         Interact with all departments within the Arizona Coyotes, building relationships and working with them to promote team and foundation coordination.

·         Work closely with Website Coordinator to provide content for the Arizona Coyotes Foundation website section.

·         Manage Arizona Coyotes Foundation social media sites.

·        Provide administrative support and assist other Arizona Coyotes Foundation initiatives as directed by the Executive Director of the Arizona Coyotes Foundation.

·         Assist with financial reports for the Arizona Coyotes Foundation (fundraising budget and expenses)

·         Assist with any additional duties as requested by Executive Director of the Arizona Coyotes Foundation.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

·      Undergraduate Business degree required

·      Positive attitude, strong personal engagement and excellent written and verbal communication skills

·      Ability to work well under pressure and multi-task

·      Excellent time management skills

·      Proficient in Microsoft Word and Excel

·      This position requires weeknights and weekends as necessary in addition to normal business hours, including attending all home games

Experience:

·      Prior customer and donor service experience, preferably in sports industry

·      Required minimum 2-5 years’ experience event coordination and/or donor- focused fundraising and fund development

·      Administrative and financial background required

·      Experience self-managing budgets


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Sales & Marketing: Ticket Sales
Ticket Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                    Ticket Sales Representative

Department:              Ticket Sales

Reporting:                  Director, Business Development

                      

Job Summary:

Under the direction of the Director, Business Development, the Ticket Sales Representative responsibilities include prospecting to sell and service new accounts, create new ideas to increase both Season & Group ticket sales for the Arizona Coyotes, arena events, and other properties. Perform basic office functions as needed. Please Note: The Ticket Sales Representative position has consistently been our main feeder system to our Full Time Season Ticket & Group Sales teams. This position is part time/hourlyworking up to 29.5 hours per week plus commissions.

Key Tasks and Responsibilities:

• Sell ticket products including group tickets, season tickets, partial & mini plan packages, and individual event ticket products for the Arizona Coyotes, Gila River Arena, and other properties.

• Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.

• Proactively create opportunities for new business with existing customers.

• Daily dedication to making a minimum of (85) out of season and (75) in-season quality outbound calls from provided lists of Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.

• Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.

• Handle incoming sales calls from sales prospects for all ticket products.

• Conduct in-arena appointments and tours of Gila River Arena to assist in closing new business and developing new relationships.

• Meet or exceed assigned sales goals for all ticket products.

• Document and maintain all Sales touch-point activities within the CRM system.

• Engage fans on game nights at the Sales Center to build database and to support ticket sales promotional initiatives.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

• Excellent communication skills, both written and oral

• Manage multiple relationships well

• Detail oriented and organized

• Aggressive, competitive and committed

• Highly motivated with a desire to be successful

• Effective time management skills

• Teamwork

Education and Formal Training:

• College degree required.

Experience:

• Prior telemarketing and/or sales experience is preferred but not required.

Material and Equipment Used:

• Daily use of Ticketmaster and Archtics software as well as Excel, Word, and Microsoft CRM

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe what specific tasks you would be performing on an average work day during the hockey season?
2. This is a Ticket Sales position that requires true dedication and enthusiasm to make 85+ quality outbound phone calls each day (note: 80% of the leads are provided). What are your thoughts?
3. Why are you interested in beginning your career path in sports with the Arizona Coyotes?
4. Why should we take a leap of faith and consider you over other quality candidates?


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Sales & Marketing: Client Relations/Customer Service
Fan Relations Manager (Season Ticket Service) - Boston Bruins (Boston, MA)

Job Summary:

  • Oversees all Fan Relations retention efforts, Customer Service functions and outside inquiries relating to The Boston Bruins from Bruins season ticket holders, patrons, and fans.
  • Direct and oversee all Fan Relations strategy to maximize season ticket holder retention efforts.
  • Create season ticket renewal collateral and communications to season ticket holders to maximize retention efforts.
  • Collaborate with e-business to analyze season ticket holder renewal likelihood and take remedial and proactive approaches to maximize retention efforts.
  • Manages and directs all Season Ticket Holder Events and the delivery of Season Ticket Holder benefits at TD Garden.
  • Develop, create, and execute a comprehensive training program for new fan relations representatives.
  • Direct the timely resolution of all season ticket holder customer service issues to ensure the maximization of guest experience.
  • Assists sales staff with renewal process at TD Garden to maximize sales and profitability.
  • Collaborates with Boston Bruins Box Office on all ticket related issues and assists with upgrades to maximize client experience.
  • Interacts with Bruins clients on-site at all games to maximize customer service and optimize the client experience.
  • Manages daily functions of Sr. Fan Relations Representative and Fan Relations Representative.
  • Oversee the renewal and new sales efforts in our Legends Club to Bruins Season Ticket Holders and Game Plan Holders.
  • Responsible for communication and planning around the Legends Club to Boston Bruins clients.
  • Oversee the renewal and new sales efforts in our Legends Club to Bruins Season Ticket Holders Responsible for communication and planning around the Legends Club to Boston Bruins clients

Qualifications:

Education: Bachelor's degree or equivalent

  • 5-10 years experience with ticket sales/service
  • 1-3 years prior supervisory experience
  • Excellent Communication skills, both written and verbal, detail oriented, empathetic, strong problem solving skills, strong analytical skills, and the ability to work with internal clients on a professional level
  • Strong interpersonal skills, strong listening skills, the ability to exhibit patience and calmness under difficult circumstances.
  • Knowledge of Microsoft Word, Excel, archtics ticket system and Insight - SmartDM

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-3 years of supervisory experience?
2. Do you have experience with sales and service in a sports organization?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY

Brooklyn Nets seeks an Inside Sales Representative (s) to participate in an 11-month intensive entry-level sales program during which he/she will prospect and sell all season ticket plans offered for Brooklyn Nets at Barclays Center in Brooklyn, NY. Position participates in special projects/project team(s) as assigned, to identify potential customers within the metropolitan area and support overall departmental objectives. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Generate ticket sales revenue by cold calling area companies and individuals to set up face-to-face appointments and finalize sales of Brooklyn Nets All Access Passes, Full Season and Partial Season ticket plans, as well as other Barclays Center events;
  •  Generate leads by researching prospective clients within the metropolitan area and generating referrals;
  •  Achieve and exceed monthly and annual individual goals set by the Manager of Inside Sales;
  •  Attend Brooklyn Nets home games to promote the team, entertain prospective clients, and/or staff a ticket sales table on the concourse for in-game selling of ticket plans;
  •  Attend special Brooklyn Nets events such as Barclays Center Business Alliance meetings and other lead generating networking events in the region;
  •  Responsible for making 80-100 phone calls per shift.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty exceptionally.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  •  Bachelor’s degree required;
  •  Sales experience is a plus;
  •  Competencies in face-to-face presentations and event selling;
  •  Proficient with Microsoft Office, Outlook and related software skills;
  •   Strong time management and organizational skills;
  •   Excellent verbal and written communication skills, exuding a high level of energy and enthusiasm; 
  •   Excellent telephone manner.

B. Knowledge/Skills/Abilities

  •  Must have the ability to maintain an impeccable professional appearance;
  •  Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  •  Must have a strong sense of self-awareness and emotional intelligence;
  •  Must be able to maintain confidentiality and use the utmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must have an interest and ability in serving others as one of the primary functions of their job;
  • Must be self-directed and able to work independently;
  • Must be a flexible & reliable team player, both within own department and within the company as a whole;
  •  Must have a high level of communication skills and be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, written, face-to-face, over the phone, etc.) and being attuned to others through strong active listening skills; 
  •  Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  •  Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

Frequent Traveler (10 – 50% travel), the bulk of which is within the New York metropolitan area.               

B.     Physical Demands

This position requires the ability to lift up to 10 pounds

C.     Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets games and other special events. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Database Marketing/Analytics
Data Integrity Specialist - Brooklyn Sports & Entertainment (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for maintaining the integrity of all internal databases, including aspects of our CRM environment, ticketing system and disparate systems used by the organization.  This includes, but is not limited to:

  • Performing regular data audits to ensure systemic accuracies and cohesion

  • Creating and maintaining data mapping documentation and suggesting strategic improvements

  • Conducting periodic variable updates and appends  

  • Other duties as described in further detail below

The position reports will directly to the Director of Business Strategy and Analytics.  

II. ESSENTIAL DUTIES AND RESPONSIBILITIES.

  • Data Integrity

    • Perform ongoing data audits for all systems owned by the department for all entities;

    • Validate and QC data transfers between Archtics, CRM, and other platforms;

    • Liaise with internal stakeholders and external vendors in order to ensure accuracy of datasets;

    • Develop reporting tools that communicate checks and balances strengths and opportunities;

    • Assess training needs and gaps in current processes whether systemic or behavioral;

    • Ensure continuous quality management of data in both standardization and content.

  • CRM for Sponsorship

    • Develop and enhance CRM processes through internal requirements, best practices, user feedback, etc.;

    • Monitor data entry and ensure inventory and rate cards are updated and correct;

    • Assist in the creation of dashboards that drive utilization and insights;

    • Partner with CRM administrators on custom development and systemic improvements;

    • Serve as department resource and subject-matter expert for leadership and CRM users.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  • Bachelor’s degree required; preferably in statistics, economics, finance or information systems;

  • A minimum of two years experience in a related role;

B. Knowledge/Skills/Abilities

  • Technically proficient with MS Excel (Access a plus);
  • Intermediate to expert knowledge of SQL;
  • Familiarity with Microsoft Dynamics CRM a plus;
  • Knowledge of qualitative and quantitative research methodologies;
  • Knowledge of Ticketmaster Archtics system preferred;
  • Familiarity with SAS BI and data management solutions preferred;
  • Strong analytical skills;
  • Excellent written and oral skills;
  • Strong team work skills;
  • Strong time management and organizational skills;
  • Must work independently and self-motivate;
  • Ability to think outside the box;
  • Must have the ability to maintain a professional appearance;
  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
    • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

    • Must have strong teamwork skills and ability to self-motivate;

    • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis.                       

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets/New York Islanders games, Arena events and other events taking place on weekends and holidays. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Game Operations/Presentation
2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)

Game Presentation

Game Presentation Staff Members will assist in the implementation and execution of all in-arena activities including but not limited to: promotions on and off the ice, anthems, pre and post-game ceremonies, intermission entertainment, handouts, pavilion events and mascot duties for all 31 games of the 2018 IIHF World Junior Championship.  

  • Work with a team to execute all game day elements of the World Junior Championship at KeyBank Center, HARBORCENTER and New Era Field.
  • Take part in pre-game preparation, in-game implementation and post-game duties to effectively complete assigned tasks
  • Participate in fan interaction with and without team mascots 
  • Assist other departments with game-day initiatives as assigned 
  • Promote a positive fan experience and work as part of a creative team
  • Must be willing to work flexible hours, including holidays and weekends. Times will vary between 10 a.m. – 11:30 p.m.

·         Must be willing to assist other areas of operations if the situation arises


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Ticket Sales
Group Sales Representative - Carolina Hurricanes (Raleigh, NC)

This position sells ticket related products with an emphasis on Group Tickets and Fan Experience packages.  Ideal candidate should be an energetic and experienced sales professional who is able to establish solid relationships to maximize revenue opportunities.

Duties and Responsibilities:

  • Responsible for servicing, renewing, up-selling, and cross-selling current group accounts.
  • Sell a full menu of ticket products including, but not limited to full and partial season ticket packages, group tickets and hospitality packages
  • Make cold calls from lists provided to sell group ticket packages and other season packages; generate own leads through referrals, networking and effective research
  • Create and develop new group theme nights and group business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting, social selling and events
  • Attend outside events with the purpose of selling ticket packages, networking, gathering leads and prospects
  • Effectively follow up with customers and prospective customers in order to build relationships to help drive business and to meet excellent customer service requirements
  • Effectively handle incoming sales calls from prospective clients for all ticket sales products
  • Meet or exceed assigned sales goals for all ticket products
  • Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions
  • Work events and games as assigned to support ticket sales efforts and promotional initiatives
  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications

  • Bachelor’s degree preferred
  • Minimum one year of sales experience with proven sales results.  Previous group sales experience is preferred
  • Strong organizational skills, time management skills and attention to detail required
  • Strong verbal and written communication skills
  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  • Exhibit good judgment and decision-making skills
  • Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
  • Ticketing system and CRM experience preferred
  • Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
  • Must have valid driver's license and acceptable driving record 
  • Must pass a criminal background check and pre-employment drug screen.

The Carolina Hurricanes and PNC Arena are an Equal Opportunity Employer and provide for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Do you have previous group sales experience? If yes, please explain in more detail.
3. Do you have previous experience working in the sports industry?


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Sales & Marketing: Ticket Sales
Sales Associate, Inside Sales - Carolina Hurricanes (Raleigh, NC)

The primary focus of this position is to develop you into a sales professional who will sell all ticket related products for the Carolina Hurricanes.  The emphasis will be on Full Season, Partial Plan packages and Groups.   One of the primary objectives of the Inside Sales Department is to develop future sales executives and leaders inside our organization. We are committed to providing members of our team with a strong foundation upon which you can build a career in the sports industry. You will benefit from an on-going training program where you will learn best practices, sales techniques and valuable skills that will help you be successful. 

Please note: this is a 9-month sales development program that will provide you the opportunity for promotion to a full time, senior level sales position. 

Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to full and partial season ticket packages and group ticket packages
  • Make 85+ cold calls/day from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking, social selling and effective research
  • Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting, social selling and events
  • Attend outside events with the purpose of selling ticket packages, networking, gathering leads and prospects
  • Effectively follow up with customers and prospective customers in order to build relationships to help drive business and to meet excellent customer service requirements
  • Effectively handle incoming sales calls from prospective clients for all ticket sales products
  • Meet or exceed assigned sales goals for all ticket products
  • Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions
  • Work events and games as assigned to support ticket sales efforts and promotional initiatives
  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps
  • Represent the Hurricanes professionally on game night while interacting with clients and prospects at Hurricanes sales tables or seats visits.

Qualifications

  • Bachelor’s degree preferred
  • Strong organizational skills, time management skills and attention to detail required
  • Strong verbal and written communication skills
  • Past experience or internships with a team, college or in the sales industry is preferred
  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  • Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
  • Ticketing system and CRM experience preferred
  • Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
  • Must have valid driver's license and acceptable driving record 
  • Must pass a criminal background check

The Carolina Hurricanes and PNC Arena are an Equal Opportunity Employer and provide for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Have you had an internship or other past experience with a professional sports team or college athletics?
3. Do you have previous sales experience? If so, explain.
4. Would you be available to start in mid-May?


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Sales & Marketing: Mascot
Mascot Intern - Chicago Blackhawks (Chicago, IL)

Intern, Mascot

Department:  Marketing

Reports To:  Mascot Coordinator; Vice President, Marketing

JOB SUMMARY

Assist with the development, coordination and execution of Chicago Blackhawks Mascot (Tommy Hawk) appearances and performances.

PRIMARY RESPONSIBILITIES

  • Coordinate, schedule and find opportunities for Tommy Hawk appearances and be the main point of contact on site at appearances.
  • Actively research potential paid appearance or performance opportunities and opportunities to extend the Tommy Hawk brand into the community
  • Be the spoken voice of Tommy Hawk, able to vocalize what the mascot’s thoughts and feelings are and communicate them to fans throughout game and appearances.
  • Assist Tommy Hawk with all games and outside appearances, including but not limited to: Corporate Events, Community Events, Deliveries, Paid Appearances, School Assemblies
  • Perform and assist with Tommy Hawk’s school assembly program
  • Assist with prop and costume production, care and maintenance
  • Drive Large Vehicle to and from appearances
  • Maintain organization in storage areas; arrange for items to be cleaned/repaired
  • Assist with Tommy’s Crew (kids club) and Club Blackhawks overall operation

DESIRED COMPETENCIES

  • Performing Arts experience preferred
  • Performer or Mascot experience preferred
  • Ability to lift up to 50 pounds approximately 2-5 times per event.
  • Ability to stand on feet for 5-6 hours per event.

KNOWLEDGE AND SKILL REQUIREMENTS

  • College degree preferred or equivalent experience.
  • Ability to work cross functionally, both within the Blackhawks organization as well as with United Center employees
  • Strong organization and communication skills; ability to engage through verbal, non-verbal, and written communication with strong listening skills
  • Clean driving record and willingness to drive large vehicles
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you trained and/or performed as a mascot before?
2. Do you have experience working for a sports team?


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Sales & Marketing: Ticket Sales
Membership Services Executive - Colorado Avalanche (Denver, CO)

 MINIMUM POSITION RESPONSIBILITIES:

  • Provides high-end level of service to existing and new season membership ticket accounts.

  • Meets defined renewal and sales goals.

  • Superior working knowledge of ticket packages, pricing, and benefits.

  • Generates new ticket sales revenue focusing on referrals and current client development.

  • Achieves outbound call and touchpoint goals on a daily basis to support team’s efforts of customer satisfaction and sales goals.

  • Manages inbound call volume from qualitative and quantitative perspective.

  • Represents and actively promotes the team at special events, including Avalanche home games, select Pepsi Center events, and other off-site events.

  • Acquires knowledge and understanding of the fans, their changing preferences, needs, wants and demographics.

  • Maintains up-to-date knowledge and effectively and enthusiastically communicates all team events, season ticket holder benefits and arena details.

  • Assists in executing customized programs, benefits, and events to drive loyalty.

  • MINIMUM POSITION QUALIFICATIONS:

  • One year experience in sales and customer service.

  • Bachelor’s degree or equivalent combination of education and experience.

  • Ability to handle a high level of service and call volume.

  • Considerable knowledge of service and sales techniques.

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards, and ability to travel within 150 miles of Denver Metro area.

  • Effective verbal and written communication and strong organizational skills.

  • Must be a team player, willing to contribute to the benefit of the entire team.

  • Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines.

  • Computer skills emphasizing Word, Excel and Microsoft Dynamics.

  • Ability to work a varied schedule including evenings, weekends and holidays.

     

    PREFERRED POSITION QUALIFICATIONS:

  • Experience in sports property service and sales.

  • Familiarity with the Colorado Avalanche and the National Hockey League.

     


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Sales & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Colorado Avalanche (Denver, CO)

MINIMUM POSITION RESPONSIBILITIES:

·         New ticket sales encompassing Colorado Avalanche Season Tickets, Partial-Plans, Group Tickets, and other Avalanche Package Ticket sales.

·         Prospects, networks, set appointments, and aggressively sells all available ticket packages.

·         Executes developed ticket sales prospecting promotions.

·         Handles a high level of sales activity, including 300 cold calls per week and 3-7 sales appointments per day. 

·         Transportation for appointments and ticket delivery a must.

·         Meets defined sales goals.

·         Represents, actively promotes, and sells teams at events. 

MINIMUM POSITION QUALIFICATIONS:

·         Bachelor’s degree or equivalent combination of education and experience.

·         Strong written and verbal communication skills.

·         Ability to quickly build rapport with customers and assess customer needs.

·         Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

PREFERRED POSITION QUALIFICATIONS:

·         Advanced sales training.

·         Minimum of one year professional sports industry experience.

·         Minimum of one year outside/inside sales experience.

·         Considerable knowledge of ticket sales processes and procedures.

·         Firm understanding of Kroenke Sports ticket products and services.

·         Knowledge of the NHL and Colorado Avalanche®.

·         Established client base or extensive knowledge of Denver Metro market.


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Sales & Marketing: Ticket Sales
INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)

 OVERVIEW:

The Colorado Avalanche are seeking passionate, coachable, and driven individuals to join our team.  This entry-level position is a full-time seasonal position.  Many of the Avalanche leadership team have begun their careers in Inside Sales positions throughout the industry and are looking to instill the values and culture on these highly motivated individuals.    Our culture is composed of a balance of professionalism, hard work, and most importantly, fun. The Inside Sales team is the foundation of our organization.  We look to develop those ambitious individuals that understand the fundamentals of the sales process and absorb the culture of Kroenke Sports and Entertainment.

MINIMUM POSITION RESPONSIBILITIES:

  • Generate revenue through selling new full season tickets, partial ticket packages, and group tickets

  • Exceeds over 80 cold calls per day

  • Meeting or exceeding weekly and monthly sales goals

  • Sets a minimum of four face-to-face appointments with prospective clients at the Pepsi Center

  • Proactively prospecting the new leads through networking, referrals, and research

  • Generating new leads through working sales tables at every game

  • Exhibits excellent customer service to both current and prospective clients

    MINIMUM POSITION QUALIFICATIONS:

  • Team-first attitude

  • Possesses a friendly and professional telephone manner

  • Strong verbal and listening skills

  • Strong desire to start a sales career in the sports industry

  • Demonstrates a positive  and professional attitude at all times

  • Ability to maintain a flexible work schedule (evenings and weekends)

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards

     

     

    PREFERRED POSITION QUALIFICATIONS:

  • 4-year college degree and commitment to be a sports sales industry leader

  • Strong computer skills

  • Advanced phone sales training

  • Team and League knowledge


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Sales & Marketing: Digital/New Media Sales
CRM Coorfdinator - Detroit Red Wings (Detroit, MI)

Job Summary:

The CRM Coordinator will provide assistance to the CRM & Marketing Analyst and the Digital Marketing & Analytics team. This person will focus on the day-to-day management and execution of the company’s Microsoft Dynamics CRM system and utilizing data to assist with sales and marketing efforts. Assists with activities related to digital marketing, CRM, market research, and analytics.

Key Responsibilities:

Sales/Marketing Support

  1. Identify and implement, as needed, custom solutions to enhance business processes; serve as liaison between Ticketing and Marketing Departments.

  2. Maximize internal usage of CRM system via user training and support.

  3. Lead procurement for direct marketing campaigns.

  4. Lead assignments based on inbound inquiries and marketing campaigns.

  5. Marketing automation utilizing Microsoft Dynamics and ExactTarget.

  6. Manage relationships with external consultants and data providers.

    System Maintenance

  1. Assist in the day-to-day administration of CRM platforms (Microsoft Dynamics 2015 and ExactTarget) including user management, data hygiene and data manipulation.

  2. Modify the front end of CRM and marketing systems to consolidate and display information based on needs.

  3. Coordinate data integration with various vendors and data providers.

  4. Create reporting on various items such as sales, campaign metrics, research surveys, large company projects, email performance, discounting etc. 

  5. Facilitate the development of sales and service strategy through reporting and analysis

  6. Assist in the management of the CRM system by pulling marketing lists from the databases and performing regular maintenance.

  7. Conduct basic data entry.

    Data Integrity

  1. Ensure through the data architecture, cleansing process and system design the data available to users is accurate and complete.

  2. Ensure legal compliance and maintain that the database is being used correctly.

  3. Stay abreast of CRM and marketing best practices, trends and regulations and provide consultation. 

Supplemental Job Functions:

  1. Other duties as assigned.

    Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s degree in quantitative or business discipline (e.g., computer science, mathematics, statistics, economics, marketing, etc.).
  2. Minimum two (2) years related experience.Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
  3. Possess the highest integrity and ethical standards.
  4. Experience with Microsoft Dynamics CRM.
  5. Proficient in Microsoft Office products, especiallyadvanced Excel functions..
  6. Strong analytical and problem solving skills.
  7. Demonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines.
  8. Excellent multi-tasking ability.
  9. Excellent communication, interpersonal, problem-solving and decision-making skills
  10. Highly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives.

Preferred Knowledge, skills and abilities:

  1. Experience working in the sports and entertainment industry.

  2. Experience with SQL

  3. Experience with a ticketing system (Ticketmaster Archtics).

  4. Experience with a business intelligence tool (Tableau).

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to high noise level.

  3. Frequent visual attention.

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.  It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements.  Olympia Entertainment, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the employee.

    Effective:  8.11                        Revised:   12.2016  

Note: When you apply for this job online, you will be required to answer the following questions:

1. When was the last time you used a pivot table or vlookup in excel? What type of data set were you working with?
2. Give an example of a project you used graphic visualization to sum up the results. What tool did you use to create the visualization?
3. Walk us through a time you had to explain technology to a non-tech savvy person?
4. Rank these four customer characteristics in order of 1-4 by likelihood to buy Red Wings Season Tickets. Household Income, Address, Birthday & Past Single Game Buyer.


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Sales & Marketing: Media Buyer/Trafficking
Media Marketing Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The media marketing manager is responsible for developing and executing all promotional and advertising elements of revenue generating marketing ticket programs for all Olympia Entertainment events, with a focus on theater, including negotiating, scheduling and buying appropriate media including print, broadcast, direct mail, email, web, social and electronic media while assisting the Marketing Department with event marketing plans, day to day functions and projects.

Key Responsibilities:

  1. Build and maintain strong working relationships with stations and ownership groups to facilitate negotiations and secure the most efficient rates, added value, promotions and other marketing benefits.

  2. Plan, develop and implement media campaigns.

  3. Negotiate, schedule and buy media advertising for all OEI events.

  4. Steward placement of orders from negotiation through execution.

  5. Manage, analyze and optimize media placements for maximum ROI.

  6. Evaluate content, coverage, ad positioning, rates and audience composition of all relevant media vehicles to determine those that will most effectively reach target audiences.

  7. Study demographic data and consumer profiles to identify desired target audiences for online advertising.

  8. Calculate reach and frequency of campaigns.

  9. Create, execute and maintain show budgets and advertising and promotional plans for any OE promoted or co-promoted event.

  10. Develop new promotional initiatives while maximizing existing ones in order to reach OE’s target of selling out all shows at all OE-owned and/or operated venues.

  11. Develop and manage schedule and deadlines for advertising and media production, as well as all promotional and trade agreements with media partners.

  12. Maximize marketing presence online through Olympiaentertainment.com, OE on the Go, Facebook, Twitter and media partner sites.

  13. Work directly with Digital Marketing & Analytics department to develop, coordinate and evaluate data base, digital, mobile and social marketing functions.

  14. Provide reports based on campaign goals and objectives.

  15. Compile event settlements provided to tour management prior to show.

  16. Work with OE publicist to secure additional editorial content for shows based on media buys/promotions/trades.

  17. Assist with day-of-show activities including radio remotes, on-site press, meet-and-greets, etc.

  18. Maintain constant evaluation of media plans to ensure OE is maximizing its potential in ticket sales.

  19. Assist with sponsor and third party activation.

  20. Assist with special projects, presentations and budgets.

  21. Additional responsibilities as directed by supervisor.

Supplemental Job Functions:

  1. Attend events and execute on site activities.  Assist and/or individually execute marketing activities at events. 

  2. Coordinate special projects as assigned.

  3. Additional duties as assigned.

Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s Degree in marketing, communications or business required.

  2. Minimum of 5 years of entertainment/sports OR radio/TV marketing experience.

  3. Extensive knowledge of marketing, media buying, promotions, event planning, sales, creative process, web marketing/social networking.

  4. Proven experience managing multiple projects and timelines.

  5. Ability to strive in high-pressure environment.

  6. Strong attention to detail.

  7. High level of resourcefulness, initiative, and good judgment setting priorities and handling multiple tasks simultaneously.

  8. Ability to work with little supervision.

  9. Sound MS Office skills.

  10. Strong oral and written communication.

  11. Effective verbal and written communication skills.

  12. Detail oriented with exceptional organizational skills.

Preferred Knowledge, Skills and Abilities:

  1. Knowledge of the Detroit, Southern Ontario and western Michigan media market.

  2. Knowledge/Interest in the Event Marketing Industry.

  3. Work in a team environment is an absolute must.

  4. Interest/knowledge of broadway theater productions.

  5. Must know how to research and be on top of current events in the entertainment industry.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to high noise level.

  3. Frequent visual/auditory attention.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience purchasing media? If so, what software did you use to purchase the media?
2. What is your experience with negotiating rates and/or promotional exposure?


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Sales & Marketing: Game Operations/Presentation
Video Producer + Editor - Florida Panthers (Sunrise, FL)

POSITION SUMMARY:

Candidate will be responsible for producing video elements and features, either for in-game use, online publishing or sales/corporate marketing for the Game Presentation department of the Florida Panthers and the BB&T Center.

JOB DESCRIPTION/REQUIREMENTS:

  • Candidate must have extensive experience in video editing; graphic design (After Effects experience) is a plus.

  • Candidate will assist in some capacity in the execution of the in-game show for all Florida Panthers home games, and any other BB&T Center events as needed.

  • Candidate will organize, execute and supervise production shoots, edits and in-game entertainment features.

  • Candidate will be responsible for fact checking, research and art/video consistency for their respective projects. (This includes using images from Getty or any other approved source).

  • Candidate will coordinate maintenance and service of any department related equipment as needed within the BB&T Center.

  • Candidate will manage and operate all production equipment, which may include (but not limited to) switcher, replay systems, audio boards, lighting, cameras, microphones, etc.

  • Candidate must oversee and train game day staff/interns and manage their respective duties for the in-game show.

  • Candidate will be assigned other duties as applicable. (This would include file management, organization of content across many different platforms and software, etc.).

QUALIFICATIONS:

  • Bachelor degree in Communications and/or 4 years of experience in video editing.

  • Minimum of 4 years experience in the sports entertainment field.

  • Excellent writing/editing and communication skills.

  • Candidate must possess strong production skills and a thorough, hands-on working knowledge of video, HD display operations and integrated audio in a live sports entertainment environment.

  • Candidate must be proficient in all aspects of video production including (but not limited to) editing with Adobe Premiere Pro and the Adobe Creative Suite. Proficiency with After Effects, Photoshop and/or Illustrator is a plus.

  • Candidate must be able to work well under pressure, be self-motivated and able to work on multiple projects simultaneously.

  • Candidate must be able to work well with other editors, graphic producers and game presentation staff in order to collaborate and establish an effective workflow within the team.

  • Candidate must be able to adapt to ever changing requests, edits and/or revisions and must be able to take direction and produce an approved finished product in a timely manner.

  • Candidate must be flexible in working hours including nights, weekends and holidays when needed.

  • Two or more years of experience in script writing or equivalent is a plus.

  • Candidate MUST be able to supply web-links to completed work, demo reels or any other content, which validates their application and work experience.

  • Candidate whom is bilingual in English and Spanish is a plus.


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Sales & Marketing: Ticket Operations
Manager, Ticket Operations - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:     Manager, Ticket Operations

DEPARTMENT:         Ticket Operations

REPORTS TO:            Sr. Director, Ticket Operations  

 

JOB DESCRIPTION / REQUIREMENTS:

  • Manage event manifests and event creation for all Florida Panthers events.
  • Manage Inventory for all Florida Panthers events.
  • Liaison with Ticketmaster and Sales/Service staff as it relates to all Florida Panthers events.
  • Build, submit, and manage all Florida Panthers ticket promotions through Ticketmaster.
  • Manage Archtics ticketing system and all ticket processing, including Sponsorship and Internal Ticket Orders for the Florida Panthers.
  • Manage the day to day finance reporting, working with finance to ensure accuracy.
  • Manage TM Access Manager
    • Import events
    • Set restrictions
    • Add/change device groups
    • Create ghost events for premium scanning
  • Manage the processing of all home and visiting team ticket orders.
  • Responsible for training the sales and service staff on Archtics processing.
  • Manage all part-time event day staff; including training and staffing.
  • Manage the printing and distribution of all internal ticket orders for Florida Panthers events.
  • Manage the yearly rollover and invoicing of Florida Panthers Season Tickets.
  • Assist with the yearly financial reporting for the Florida Panthers and BB&T Center.
  • Order all Will Call envelopes, Ticket Stock, and Office Supplies.
  • Fulfill other duties assigned by the Sr. Director and Director of Ticket Operations.

 

 

QUALIFICATIONS:

 

  • Minimum of 3 years Ticket Office Management experience required.
  • Strong understanding of Ticketmaster Host and Archtics system required.
  • Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required.
  • Knowledge of all Microsoft Office programs required.
  • Strong attention to detail, excellent communication skills, and extensive customer service skills required.
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.
  • Ability to work flexible hours including nights, weekends, and holidays.

  No phone calls please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have 3+ years of Ticket Operations experience? Please describe
2. 2. Are you authorized to work in the United States?


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Sales & Marketing: Premium/Suite Sales
Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:     Account Executive, Group Sales

DEPARTMENT:         Group Sales

REPORTS TO:            Director, Group Sales

Sunrise Sports & Entertainment provides an unrivaled environment for sales professionals interested in the sports and entertainment industry.

The group sales environment at SSE caters to high-energy, aggressive and innovative professionals that can take advantage of the organization’s unique ability to customize and integrate sports and entertainment group ticket packages. With 125-plus events each year, the most aggressive commission structure available, endless opportunities for growth, upward mobility and career advancement; SSE is the ideal home for any true sales professional. Throughout its history, SSE has proven to be a training ground for top-notch industry executives and sales performers both internally and externally. We welcome the interest of any and all qualified candidates.

JOB DESCRIPTION / REQUIREMENTS:

  • Generate top line revenue through a consultative approach, focusing on group tickets for the Florida Panthers and BB&T Center.

  • Build new relationships through cold calling, networking, social media, appointments and building tours.

  • Cultivates professional relationships with current and potential clients to build strong sales pipeline.

  • Responsible for servicing and cross-selling existing group ticket clients.

  • Meet or exceed assigned sales goals for all ticket products (Groups, Plans, and Premium Seating).

  • Involvement in game day activities, promotions for the Florida Panthers and BB&T Center and outside functions including luncheons, business shows, conventions, etc.

  • Maintain high level of customer service.

  • Assist with other projects, as assigned.

    QUALIFICATIONS:

  • At least one (1) year full-time sports sales experience required

  • Strong work ethic and a desire to build a career in professional sports

  • Passion for sales and creativity

  • Highly coachable, team player

  • Strong verbal and written communication skills

  • Knowledge of Arcthics ticketing system, Microsoft Word, Excel and PowerPoint, preferred

  • Bachelor’s degree preferred

  • Ability to work nights, weekends and Holidays

  • Proficiency in reading, writing, and speaking French a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have 1 year of full-time sports sales experience? Yes or No
2. 2. Tell about your best sale to date.
3. 3. Why are you the best fit for the Florida Panthers?


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Sales & Marketing: Premium/Suite Sales
Account Executive, Premium Seating - Florida Panthers Hockey Club (Sunrise, FL)

The Atlantic Division Champion Florida Panthers are searching for energetic and motivated Sales

candidates to sell Premium Suites and Club Seating at BB&T Center for all Florida Panthers home games,

Concerts and Events.

Responsibilities/Duties

• Responsible for selling Premium Suites and Club Seating through outside sales, cold calling and

personal networking

• Required to make 60+ calls per day

• Set up face to face and in arena appointments to potential buyers and current customers

• Sell and negotiate long-term suite leases

• Attend networking and community events

• Provide superior and professional customer service to clients and prospects

• Perform game day responsibilities, including client and prospect visits and entertaining

• Meet and exceed short and long term sales goals

Qualifications

• Minimum of three years of successful sales experience.

• Proven track record of meeting and exceeding sales goals.

• Highly motivated with desire to be successful

• Detail-Oriented, organized and the ability to multi task

• Ability to make cold calls and self-generate leads

• Ability to speak and present products to potential buyers

• Ability to work all Florida Panthers Home Games and BB&T Center concerts and events

• Bachelor’s Degree, Sports Management or Business required and preferred

Ability to work flexible hours including nights, weekends and holidays


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Sales & Marketing: Client Relations/Customer Service
Client Relations/Customer Service - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE: Client Relations/Customer Service

DEPARTMENT: Client Services

JOB SUMMARY:

The Client Service Specialist is directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders, focusing on renewals and retention, referrals, add-ons and upgrades. A Client Service Specialist will focus on creating relationships with assigned account base by being pro-active to anticipate client needs.

JOB DESCRIPTION/REQUIREMENTS:

• Meet and exceed retention and associated revenue goals with assigned account base.

• Build strong relationships with assigned Season Ticket Holder base through pro-active communication, including seat visits, phone calls, emails and other communication channels.

• Sell upgrades, add-ons and referrals.

• Respond and resolve all customer complaints, requests, and inquiries from assigned season ticket holder base.

• Meet and exceed assigned service levels and standards.

• Manage the sales initiatives calendar.

• Assist with special events for season ticket holders such as Skate Events, Meet & Greets, Town Hall meeting etc. Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP’s .

• Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs.

• Assist in the creation of new benefits and service initiatives.

• Responsible for assisting with the coordination of the season seat owner mailing and renewal package mailings.

• Assist with material that goes into the season ticket holder web page section; update and create new features with the Website Manager.

• Manage the Season Ticket Holder Service Desk on game days.

• Oversee and train the service department interns, prepare all purchase orders for the department.

• Other duties as assigned.

QUALIFICATIONS:

• BA in Business and two years ticket sales &/or service experience preferred

• Strong work ethic and a desire to build a career in professional sports

• Knowledge of Archtics, Microsoft Word, Excel and PowerPoint preferred

• Excellent Communication Skills and relationship builder

• Key client interactive skills, problem solver, creative, attention to detail

• Natural proactive approach and positive attitude, team orientated and self-motivated

• Must be able to work nights, weekends and holidays


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Sales & Marketing: Media Buyer/Trafficking
Marketing Media Analyst - Honda Center/Anaheim Ducks (Anaheim, CA)

Marketing Media Analyst    
                                
The Marketing Media Analyst responsibilities will be divided between the Anaheim Ducks and Honda Center marketing departments and will be primarily responsible for negotiating traditional, non-traditional and digital media buying for the hockey club, select national tours and owned events. The position will also take an active supporting role in the development and administration of select marketing department initiatives. 


Examples of Essential Duties/Responsibilities:  
•    Using market research information, create and implement strategic advertising campaigns surrounding club and show initiatives.
•    Using broad knowledge of all available advertising mediums, suggest and implement programs that achieve pre-determined goals as advised.
•    Develop good relationships with advertising sales agents and promotional representatives to obtain optimum pricing and value for ad placement, campaigns & media bundles.
•    Effectively negotiate with partner sales agents to maximize exposure in a cost-efficient, budget-conscious manner.
•    Place, traffic, track and monitor purchased media and promotional campaigns to ensure schedules are running to plan and determine effectiveness of marketing campaigns.
•    Continually research and present nontraditional advertising and promotional mediums for consideration. 
•    Collaborate with in-house marketing teams on administrative duties related to team and venue marketing programs.
•    Work with event promoters to communicate their brands in a clear uniform manner.
•    Conduct media research through Scarborough, among other vendors.
•    Assist in the development of marketing campaigns for sales initiatives of both Ducks hockey and all other Honda Center shows: Season Tickets, Mini Plans, Group Sales, Individual Tickets.  
•    Assist in the development of unique ticket sales opportunities (College Night, last minute ticket sales plans etc.) to reach new customers. 
•    Assist in the development of effective direct mail programs for Marketing and Sales departments (Season Ticket, Mini Plans, Family Plans, Group Sales etc.). 
•    Work to maximize media partnerships to supplement beyond paid media with trade, promotion, and third-party promotion.  
•    Assist in strategic planning to generate new business for premium ticketing.
•    Work with in-house graphic design department to coordinate creative development of advertising and promotional materials (print, radio, television, collateral, etc.). 
•    Assist Ducks and Honda Center marketing departments with enforcing brand consistency throughout each advertising and promotional vehicle.  
•    Assist Ducks and Honda Center marketing with opportunities outside the arena such as parking lot flyers, box office marketing materials and other promotions on premise. 
•    Assist with tracking, coordination and accounting settlement of seasonal and show budgets.
•    Utilize available hospitality opportunities to develop and maintain vendor and business relationships.
•    Special projects as assigned.

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 


•    Bachelor’s Degree or equivalent
•    Minimum of 2-5 years of experience in media buying with a strong desire for a candidate that is passionate about sports and entertainment marketing.
•    Excellent verbal and written communication skills
•    Ability to multitask and re-prioritize assignments appropriately
•    Ability to successfully interact with all levels of personnel from senior executives to entry level employees.
•    Knowledge of hockey, specifically the National Hockey League a plus.
•    Solid computer skills with Microsoft suite of products including Word, Excel, PowerPoint and Outlook.
•    Candidate must be creative, self-motivated and organized. 
•    Flexible schedule with the ability to work nights and weekends when required. The expectation of this position is to be at select Anaheim Ducks home hockey games, as well as select concerts and events as assigned or needed.


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Sales & Marketing: Ticket Sales
Fan Service Associate (part time) - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL), Ontario Reign (AHL), Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Fan Service Associate is responsible for assisting the LA Kings Sales and Service staff with game day responsibilities, and sales and service support. The Fan Service Associate position will begin in mid to late June and continue for the entire regular season ending in early April. Post-Season hours may be scheduled on a case by case basis. Associates should be prepared for flexibility in their schedule with in office and game day hours. This is a part time position.

ESSENTIAL FUNCTIONS:

Duties include but are not limited to:

1.     Supporting the LA Kings Sales and Service Department in office

  • Responsible for servicing and building Season Ticket Member Wait List
  • Sell all LA Kings ticket initiatives and campaigns
  • Work alongside Account Executives to provide excellent customer service to existing and new clients
  • Outbound prospecting calls to assigned lead pool

2.     Supporting Kings Sales and Service Department at LA Kings Home Games

  1. Assisting with the fulfillment of game night Royal Experiences
    • Zamboni Riders, Photo on ice, Shot on Goal, penalty box, and more
  2. Assembly of game night Sales and Service area
    • Print sales collateral, set up lower sales booth, set up monitors and laptop
  3. Becoming familiar with the culture and roles within a professional sports organization
    • Work closely with Kings Sales and Service staff and gain valuable work experience
  4. Supporting and assisting at all LA Kings Events
    • LA Kings 5K, Meet the Players, Tip a King, etc.

SUPPORTIVE FUNCTIONS

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.

  • Provide excellent customer service to all internal and external employees/clients
  • Assist with general office duties and projects as needed
  • Communicate with/support departments as assigned by management
  • Execute special projects as assigned by management

 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Uphold a strong work ethic
  • Ability to follow direction
  • Create positive and strong working relationships
  • Assertive, persistent and results oriented
  • Possess strong written and verbal communication skills
  • Knowledge of computer programs such as Microsoft Office and Outlook (Ticketing Platforms preferred, but not required)
  • Ability to multitask and consistently re-prioritize based on sales department needs
  • Eagerness to learn
  • Possess a strong interest in sales
  • Motivated to have a career in Sports Sales and Service

QUALIFICATION STANDARDS

 Education:

  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides required knowledge, skills and abilities. BA from a 4-year college preferred.

Experience

  • Previous experience in client sales and service is preferred, but not required.

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Sales & Marketing: Fan Development
Event Sales Account Executive, Hockey Development - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

AEG and the Los Angeles Kings’ Hockey Development Department seeks a dynamic, outgoing individual to perform sales and marketing activities specifically designed to reach the local hockey community for the Los Angeles Kings. Sales goals will be established for all events and be tracked by management. The Hockey Development Event Sales Account Executive (ESAE) is responsible for the selling and marketing of all departmental hockey events in addition to the group ticket and event suite sales associated with the events.  ASAE will be required to work all revenue generating departmental events, select game nights, select ticket sales or public relations events, and other grassroots related events throughout the year.

ESSENTIAL FUNCTIONS:

  • Responsible for event sales and revenue numbers, direct solicitation of participants, and participation quotas
  • Assist in the creation and distribution of marketing collateral across a variety of platforms
  • Meet or exceed aggressive weekly, monthly, and annual sales goals and activity requirements
  • Generate revenue through group tickets sales with an opportunity to also sell Season Ticket, Partial Ticket Package, Premium Seating, and Individual Sales to an assigned set of clients in the local community
  • Responsible for telemarketing activities and creating new event programs to sell

Events included but not limited:

  • Fantasy Camp
  • Battle at the Beach Hockey Tournament Series
  • Summer Youth Hockey Camps
  • Adult and youth skills development clinics and workshops
  • Learn to Play programs

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:


The Hockey Development Event Sales Account Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

  • Excellent relationship building and communication skills that will result in revenue generation through ticket sales.
  • Polished presentations skill, with an ability to think and react to situations confidently.
  • A go-getter, with real drive and initiative to succeed and develop a career in the sports and entertainment industry.
  • Assertive, Persistent and Results-oriented.
  • While looking to succeed personally, be able to support team environment and adhere to departmental guidelines.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to oversee a project from start to finish.
  • Ability to use and pick up on complex computer programs.
  • Ability to consistently re-prioritize based on sales needs.
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis.
  • Ability to thrive under a competitive sales environment.
  • Ability to read and speak Spanish preferred.
  • Ability to read and speak Mandarin preferred.

QUALIFICATION STANDARDS:

Education:

  • BA from a 4-year college required.

Experience:

  • A minimum of 2 years of related experience
  • Experience in sales, marketing, project management, and client account management is required
  • In-depth knowledge of the sport of hockey required
  • Sales and marketing experience in the sports and entertainment industry preferred
  • In-depth knowledge of the local hockey community in Southern California is preferred

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Sales & Marketing: Event Operations/Management
Hockey Development Coordinator, Chariot Program and Events - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

AEG and the Los Angeles Kings’ Hockey Development Department seeks a dynamic, outgoing individual to oversee the day to day operations of the Chariot Program and general departmental event planning, preparation, and execution. The Hockey Development Coordinator, Chariot Program and Events, is a full time position responsible for coordinating all departmental hockey events and running the LA Kings Chariot Program.  Reports to the Manager of Hockey Development.

ESSENTIAL FUNCTIONS:

  • Coordinate departmental events including but not limited to Fantasy Camp, Battle at the Beach Hockey Tournament Series, Summer Youth Hockey Camps, Adult and youth skills development clinics and workshops, Business of Hockey Series
  • Plan and develop a complete year round schedule of revenue generating hockey events and programs.
  • Create new revenue generating hockey events and programs.
  • Responsibilities for Chariot Program, to include:
    • Hiring new part-time team staff (charioteers)
    • Responsible for scheduling all event staffing
    • Staff communication
    • Client event communication
    • Staff timekeeping
    • Vehicle/equipment upkeep
    • Budget tracking and reporting
    • Appearance quality control
    • On-site event appearances/site checks
    • Storage Inventory
    • Responsible for selecting, ordering, and inventory of giveaways
    • Responsible for Chariot webpage updates
    • Assist with game day/experience execution
  • Event preparation includes but not limited to:
    • Arranging event staffing
    • Staff communication
    • Client communication
    • Individual event budget tracking and reporting
    • Invoice submission
    • Scheduling ice
    • Scheduling event meals, food, and drinks
    • Storage Inventory
    • Responsible for selecting, ordering, and inventory of giveaways
    • Waiver and check in process
  • Update Chariot Program webpage
  • Ensure quality control at all Hockey Development events.
  • Create and manage online for event registration platforms.
  • Manage Hockey Development Department phone and email.
  • Works assigned events and programs.
  • Achieve assigned group ticket and event suite sales goals.
  • General administrate duties as assigned – making copies, processing packages, etc.
  • Additional duties as assigned by the manager or Director of Hockey Development

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:


The Hockey Development Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

  • Excellent relationship building and communication skills that will result in revenue generation through ticket sales.
  • Polished presentations skill, with an ability to think and react to situations confidently.
  • A go-getter, with real drive and initiative to succeed and develop a career in the sports and entertainment industry.
  • Assertive, Persistent and Results-oriented.
  • While looking to succeed personally, be able to support team environment and adhere to departmental guidelines.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to oversee a project from start to finish.
  • Ability to use and pick up on complex computer programs.
  • Ability to consistently re-prioritize based on sales needs.
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis.
  • Ability to thrive under a competitive sales environment.
  • Ability to read and speak Spanish preferred.
  • Ability to read and speak Mandarin preferred.

QUALIFICATION STANDARDS:

Education:

  • BA/BS Degree – 4 year

Experience:

  • A minimum of 2 years of related experience
  • Experience in project planning, preparation and execution required. Coordinating experience in the sports and entertainment industry preferred.
  • In-depth knowledge of the sport of hockey required.
  • In-depth knowledge of the local hockey community in Southern California is preferred.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Ticket Sales
Account Executive, Group Events - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking a motivated, competitive, and career-driven individual to sell group ticket packages.  This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity.  This individual should be familiar with the group sales process, have a relationship-focused personality and a proven record of accomplishment of selling group tickets in the sports industry.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Generating new group sales through cold calling, outside appointments and building tours
  • Prospecting new group sales opportunities through cold calling, referrals and networking events
  • Setting meetings with key decision makers of community and corporate groups
  • Developing professional relationships with current clients for group outing renewals and referral leads
  • Providing a high level of service to all accounts
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
  • Must meet all predetermined activity and sales goals
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Educational Background Required:

  • Bachelor’s Degree  

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

  • Not Required

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Sales & Marketing Management
Manager, Inside Sales - New Jersey Devils (Newark, NJ)

Job Title: Manager, Inside Sales

Department: Ticket Sales & Service

Reports To: VP, Ticket Sales & Service

Position Summary:

Prudential Center and the New Jersey Devils are seeking a Manager, Inside Sales to join our Ticket Sales & Service team. The ideal candidate will play an instrumental role in recruiting, hiring, training and developing a world-class inside sales team on strategies and sales techniques to generate, maintain and increase new sales revenue.   The Manager will also manage the day-to-day responsibilities of a group of ticket sales associates.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Recruit, hire, train and develop Sales Associates with the focus of generating, maintaining and increasing new sales revenue;
  • Manage day-to-day responsibilities of full-time sales associates;
  • Support growth of new sales within full season, partial plan, group events, and suite rentals;
  • Lead, motivate, develop, and retain Sales Associate staff for future succession and opportunity within the organization;
  • Monitor, manage and evaluate Sales Associate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with Sales Associate staff with appropriate feedback and direction for development;
  • Engage in the planning of initial on-sale events for new membership sales and group sales; timeline, e-marketing campaigns, in-game and external marketing integration, inventory management, and online activation;
  • Develop and implement department business plan, training strategy, scripts, policies and procedures;
  • Collaborate with other managers to develop strategic call campaigns, new sales packages and opportunities for new sales;
  • Develop relationships and execute projects with other departments to include: Creative, CRM, Game Operations, Community Investment and arena staff;
  • Resolve concerns/issues related to new sales;
  • Other duties as assigned.
     

Educational Background Required:

  • Bachelor’s Degree (Business or Sports Management preferred);
  • 3+ years of sales experience;
  • Previous sales/event planning experience;
  • Previous experience working with Ticketmaster Archtics or similar ticketing software is a plus.
     

Knowledge, Skills and Abilities:

  • Must be a strategic and critical thinker who is dynamic, forward thinking, analytical and well organized;
  • Must be able to maintain confidentiality and utmost discretion of information;
  • Must have strong communication skills and be proficient in Microsoft Office;
  • Must possess excellent verbal and written communication skills, as well as strong organizational and critical-thinking skills;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must be self-confident, resilient and possess a high energy level and enthusiasm;
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences;
  • Must be a flexible and reliable team player, both within own department and within company as a whole.

 

Certifications

None.

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelors Degree?
2. Do you have 3+ years of sales experience?
3. Do you have previous experience working with Archtics of familiar software?


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Ticket Sales
Account Manager, Group Sales - New York Islanders (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for promoting and selling group tickets to clubs, churches, scouts, companies, civic organizations, charitable organizations, or any organization that can purchase 20 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling New York Islanders products. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generates new group sales business focusing primarily on New York Islanders games;

  • Achieves and exceeds both monthly and yearly sales goals set by the Director of Group Sales;

  • Maintains and grows the relationship with existing clients;

  • Actively prospects and researches new sales leads, establishes qualified leads, and closes sales in-person or over the phone;

  • Arranges meetings with key decision makers of community and corporate groups;

  • Assists in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provides superior customer service to clients;

  • Thinks outside the box for the next big group idea;

  • Participates in special projects/project team(s) as assigned, to support department objectives;

  • Performs other duties as assigned by the Director of Groups Sales.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

 Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably in ticket sales for a professional sports franchise);

 Knowledge/Skills/Abilities

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job; Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other Barclays Center events as needed. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Mascot
Part Time Mascot - New York Islanders Hockey Club (East Meadow, NY)

Description

The New York Islanders are looking for someone to fill the role of our Mascot! Sparky the Dragon represents the New York Islanders at home games, school assemblies, numerous community events and functions 12 months a year! Our mascot is an ambassador of hockey for our fans everywhere. We are looking for an applicant that can represent the New York Islanders in a professional and entertaining manner. 

Qualifications:
-Outgoing personality
-Strong work ethic, good organization skill
-Flexibility to work days, nights, and weekends
-Good with kids
-Above-average skating ability
-Maintain a good physical condition
- **Prior Mascot Experience Preferred

Duties include: Greeting fans, energizing crowd on game days, birthday parties, and community events

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in Long Island,or surrounding area?
2. Do you know how to ice skate?
3. Do you have reliable transportation?


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Sales & Marketing: Ticket Sales
Group Sales Specialist - New York Rangers (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty). Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

QUALIFICATIONS

  • Experience with direct client contact
  • Knowledge of MSG Sports properties and a sincere and educated interest in sports/entertainment
  • Abillity to multi-task, prioritize assignments and manage workload in a highly urgent environment
  • Excellent communication and organizational skills with the ability to develop creative ideas to increase revenues
  • Motivated sales professional with a positive and resilient attitude and ability to develop strong relationships with clients that encourage sales
  • Computer proficiency required
  • Must be flexible to work evenings and weekends as required.

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Sales & Marketing: Marketing
Director, Entertainment Marketing - Prudential Center (Newark, NJ)

If you love live music, sports, entertainment, and marketing, we want to talk to you. Would you want to work with a diverse group of colleagues who are at the top of their game, at one of the top arenas in the country? If you answered “YES” to any of these questions, then maybe you are the next rockstar we will proudly welcome in to our Prudential Center family!

Position Summary:

Prudential Center is currently seeking a Director, Entertainment Marketing who will report directly to our EVP, Entertainment Programming. The Director will develop and implement strategic, comprehensive and targeted advertising and promotional campaigns to market and promote concerts, family shows as well as original programming. The Director will also partner with the Chief Marketing & Innovation Officer and the Executive Creative Director to drive the strategic positioning and marketing creative for the Prudential Center brand. We are looking for a leader who thrives in a fast-paced environment, brings new and innovative ideas to our team, obsesses over the executional details, loves teamwork, and has a true passion for Live Music & Entertainment.

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Grows the Prudential Center Brand: Drive Event Revenue and Recruitment via marketing leadership, strategic vision, and innovative grassroots and digital marketing tactics;

  • Grows People: Provide marketing skills and managerial expertise to the company by building, developing and managing a world-class sports marketing team;

  • Leads innovative event marketing and advertising strategies through collaborative planning and execution;

  • Researches and analyzes the market competition to identify emerging event opportunities, show viability, risk factors, risk events as well as provide strategic input on programming decisions;
  • Tracks the music industry and touring trends and utilizes information to enhance business opportunities;
  • Partners with Exec. Director of Digital and CRM Director to manage and develop customer acquisition and relationship management initiatives;
  • Maintains positive rapport and forms strong client relationships through industry events, correspondence and other outreach efforts;
  • Provides marketing skills and managerial expertise to the company by building, developing and managing a world-class entertainment marketing team and best-in-class protocols;
  • Develops and implements marketing goals, objectives, policies, and priorities on an event by event basis;
  • Oversees timelines, media budgets, settlement reconciliations, and recap summaries for facility events;
  • Plans and negotiates all paid & trade media – TV, print, radio, OOH and experiential, partnering with VP, Entertainment Strategy to measure & optimize ROI for campaigns against agreed upon KPIs;
  • Partners with CMIO to approve design and execution of TV, print and email marketing materials for shows;
  • Protects the Prudential Center Brand: Oversee the usage of Prudential Center brand and its marks across all media & communications, working in partnership with the Exec. Creative Director;
  • Develops annual strategy & marketing plan, inclusive of all tactics and resource allocation necessary, to achieve Prudential business goals and objectives;
  • Provides marketing leadership in the development of partnership & sponsorship marketing deals & program activations;
  • Manages existing venue trade partnerships and creates new, marketing partnerships for added-value to promoters;
  • Partners with Strategy & Analytics team to oversee and direct market research, competitor analyses, customer service and retention (CRM) monitoring processes and initiatives;
  • Manages day-to-day relationships with external agencies and partners;
  • Explores cross promotions between venue events and venue tenants including The New Jersey Devils and Seton Hall University;
  • Creates opportunities to leverage the Prudential Center brand by utilizing cross-promotional and content-sharing applications, both internally and externally;
  • Partners effectively with all internal stakeholders including Group Sales, Communications, Premium, Client Services, Creative Team, and Ticket Operations to ensure consistent and constant communication as it relates to new events and initiatives.

Educational Background Required:

  • Bachelor’s degree in Marketing, Advertising or related field;
  • 7+ years’ experience in Event Marketing Management, entertainment industry preferred;
  • 7+ years of more of live event business experience in an arena or marketing promotions company;
  • Knowledge of NY/NJ market preferred;
  • Must be passionate about the sports, entertainment, & pop culture;
  • Must have grassroots and experiential marketing experience.

 Knowledge, Skills and Abilities:

  • Must have the ability to create & implement new marketing strategies to maximize profits and revenue
  • Must possess strong sales and marketing experience in a decision-making capacity;
  • Must have knowledge of marketing and advertising/sponsorship program development;
  • Exceptional project and relationship management skills - deep cross-functional collaboration is required;
  • Must have strong analytical and communication skills, with the ability to present ideas clearly and concisely;
  • Excellent interpersonal skills; able to interact with Ownership, C-Suite Executives, colleagues, agencies, the community, business partners and professionals on all levels;
  • Demonstrable experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag usage and/or display advertising campaigns;
  • Strong analytical skills and data-driven thinking;
  • Must be up-to-date with the latest marketing best practices in all aspects of marketing communications;
  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must possess a strong project management background, driving high levels of accountability and executional standards
  • Possess an entrepreneurial mindset, be an “out-of-the-box-thinker” and innovative problem solver;
  • Results and bottom-line oriented, yet will possess sensitivity towards people and values;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and high emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;
  • Must be proficient in developing and crafting of marketing presentations to drive recommendations and investment.

 

Certifications

None required.

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Consulting/Strategic Planning
Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)

Job Description

Job Title: Manager, Sales & Marketing Strategy

Department:  Strategy

Reports To:  Director, Strategy

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

 Position Summary:

Prudential Center and the New Jersey Devils are seeking a Manager, Sales & Marketing Strategy to drive our data analytics efforts and optimize our business practices. The candidate will work closely with the Ticket Sales and Marketing departments to develop, implement, and evaluate key initiatives in support of the organization’s revenue growth objectives. The Manager will be integral to increasing sales and marketing campaign effectiveness by leveraging analytics to drive actionable insights through the organization.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Develops and implements customized strategies at the core of the Prudential Center and New Jersey Devils’ business including:

    • Driving incremental ticket sales, sponsorship revenue, sponsorship activation, and in-arena attendance;

    • Improving customer retention, marketing effectiveness, and branding efforts;

  • Leads the organization’s ticket sales analytics function across all core products (full season tickets, flex memberships, partials, groups, and individuals)

    • Conducts rigorous analysis to of the primary and secondary ticket sales market activity to provide strategic guidance on ticket sales pricing

    • Analyzes sales trends to provide data-driven insights and recommendations on key growth drivers

  • Drives the sales & marketing strategy for all ticket sales promotions throughout the season

    • Collaborates with the ticket sales department to determine sales objectives and ideate on potential promotions to achieve results

    • Leads the measurement and evaluation of ticket sales promotions to optimize sales & marketing effectiveness

  • Provides consultation and advice to business leaders on opportunities to optimize existing business practices

    • Manages the creation and on-going tracking of KPIs across all critical sales and marketing functions

Qualifications:

  • Bachelor’s Degree, top-tier college/university

  • 2-3 years’ experience at a major, top-tier management consulting firm, investment bank, or in a corporate strategy function at a large consumer-facing brand

  • Expertise in utilizing MS Excel to conduct rigorous data analytics

  • High-level proficiency in distilling complex analyses into simple actionable recommendations

  • Proficiency in leverage MS PowerPoint to communicate ideas

  • Passion for sports & entertainment

Knowledge, Skills and Abilities:

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 

  • Results and bottom-line oriented yet will possess sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks;

  • Must be a self-starter, detail-oriented and work well under pressure.

     

    Certifications

    Not Required.

    WORKING CONDITIONS

     

    Travel Requirements

    May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

    Physical Demands

    This position requires the ability to lift up to 10 pounds.

    Work Environment

    This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)

Job Title: Marketing Director, NJ Devils                                                                         

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

Devils Arena Entertainment, LLC. is an equal opportunity Employer (EOE).

Job Description:

If you live and breathe sports, entertainment, and marketing, we want to talk to you. The three-time Stanley Cup Champion New Jersey Devils is looking for an experienced Marketing Director. The successful candidate will proactively drive and assume responsibility for the overall marketing direction of the club, Ultimately, the Marketing Director role is responsible for driving Revenue and Recruitment across all marketing communications channels for The New Jersey Devils, with a primary focus on increasing Sales of Single Game Tickets, Merchandise, and Food & Beverage.

The Marketing Director will partner with the Executive Creative Director, Digital Marketing Director, and VP Strategy to develop, implement, track and optimize all Devils marketing campaigns across all paid/owned/earned media channels, including mobile, web/app, social, experiential, and grassroots. Through thought-leadership and vision, the Marketing Director must create and maintain a highly collaborative, positive, and performance-oriented marketing organization that promotes best-in-class solutions and world-class fan engagement. The ideal candidate must possess an in-depth understanding of current marketing trends and technologies and possess great creative instincts. S/He must also have a “Fan First” mindset.

Key Responsibilities:

· Grow the Devils Brand: Drive Revenue (Single Game Ticket Sales & Merchandise) and Recruitment (Devils Database and Little Devils Youth Club Registrants) via marketing leadership, strategic vision, and innovative tactics.

· Monitor local trends and develop best practices to maximize attendance (including leveraging NHL case studies & research)

· Lead development of annual Marketing Calendar for Devils, in partnership with VP Strategy and VP Ticket Sales & Premium.

· Grow the People: Provide marketing skills and managerial expertise to the company by building, developing and managing a world-class sports marketing team.

· Plan and negotiate all paid media – TV, print, radio, print, OOH, and experiential, partnering with VP Strategy to measure & optimize ROI for campaigns against agreed upon KPIs.

·  Partner with VP, Marketing Partnerships to develop strategic partnerships with local entities to drive brand reach and awareness in marketplace.

· Grow the Culture: See Company Values and Commitments.

· Protect the Devils Brand: Oversee the usage of Devils brand and its marks across all media & communications, working in partnership with the Creative Director

· Develop annual strategy & marketing plan, inclusive of all tactics and resource allocation necessary, to achieve Devils business goals and objectives.

· Direct implementation and execution of all marketing and service policies and practices.

· Ensure marketing activations are coordinated, meeting planned objectives and meet all expenditure requirements agreed upon during business planning process.

· Partner with VP Strategy to develop and manage retail pricing structures and sales promotions.

· Provide leadership in the development of partnership & sponsorship marketing deals & program activations.

· Partner with Strategy & Analytics team to oversee and direct market research, competitor analyses and customer service and retention (CRM) monitoring processes and initiatives.

· Manage day-to-day relationships with external agencies and partners.

Required Skills:

· Cross-functional Leadership.

· Strategic & Innovative Thinking.

· Entrepreneurial Mindset.

· Strong sense of Accountability.

· Financial Management.

· Fan Focus.

· Impeccable Organizational Skills.

· Attention to Detail.

· Collaborative Personality.

· Functional Marketing Expertise.

· Learning Orientation.

· Effective Presentation & Communication Skills.

· Coaching & Mentorship Orientation.

Desired Skills and Experience:

·  8-10+ years of experience in a marketing, sports & entertainment or related marketing role.

·  Bachelor’s degree from accredited college/university required.

·  Exceptional project and relationship management skills - deep cross-functional collaboration is required.

· Strong analytical and communication skills; ability to present ideas clearly and concisely.

· Passion for sports, entertainment, & pop culture.

· Excellent interpersonal skills; able to interact with Ownership, C-Suite Executives, colleagues, agencies, the community, and business partners of all demographics and professional levels.

· Demonstrable experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns.

· Strong analytical skills and data-driven thinking.

· Flexibility in working extended hours including nights, weekends, and holidays as required.

· Up-to-date with the latest marketing best practices in all aspects of marketing communications.

Working Conditions:

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend. This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events that may take place in the arena or offsite, including on weekends and/or holidays, may be required. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 8-10+ years of experience in a marketing, sports & entertainment or related marketing role?
2. Do you have a Bachelor’s degree from accredited college/university?
3. Do you have experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns?
4. Do you have experience developing and managing retail pricing structures and sales promotions?


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Sales & Marketing: Event Operations/Management
Assistant Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)

Do you love the roar of live hockey and the smells of popcorn and team spirit?  Do you also enjoy working collaboratively with a diverse group of colleagues who are at the top of their game, value your input and proudly post photos with you on social media having the time of your life at our arena? Does the prospect of supporting three-time Stanley Cup Champions the New Jersey Devils in a state-of-the-art arena give you “all the feels”? If you answered “YES” to any of these questions, then maybe you are the next rockstar, Jedi, superhero or Muggle we will proudly welcome in to our family!

Position Summary:

The Assistant Manager, Event Services will be responsible for supporting Prudential Center and New Jersey Devils experiential and ancillary event operations through collaboration, sourcing, planning, coordination and execution. The position will translate event related concepts and initiatives from internal & external stakeholders into executable experiences that will promote the brand, its partners & sponsors and achieve organizational goals. 

This role will work closely with the Senior Manager, Event Services & the Senior Manager, Experiential Marketing & Fan Engagement to execute events that will recruit and retain season ticket members, fulfill community engagement goals and activate partnerships.  The role will be tasked with sourcing vendors and overseeing setup and breakdown of events that comply with all building and legal standards. 

 The ideal candidate must be a self-starter who can efficiently prioritize multiple requests and objectives into actionable plans and tasks. S/he has a strong understanding of event management/experiential marketing, event operations & production and can thrive in a dynamic environment.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

·         Plans and executes world-class events for the following departments:

o   Ticket Sales, Group Sales, Partnerships

·         Supports Senior Manager, Event Services on all team and company-wide events;

·         Creates timing, staging and schedules for all events;

·         Implements and enforce facility rules, regulations, policies and procedures;

·         Compiles and communicates all event requirements to various departments;

·         Works with building caterer to create menus for events;

·         Assists with Prudential Center events as needed inclusive of fan events and concourse activations;

·         Partners with the Senior Manager, Experiential Marketing & Fan Engagement and Manager, Event  Services to plan and execute Marketing Partnership and Premium Events;

·         All other duties as assigned.

Qualifications:

·         Bachelor’s Degree required;

·         2-3 years of professional experience, preferably within the Hospitality or Entertainment industries.

 

Knowledge, Skills and Abilities:

 

·         Must have background and experience in event planning;

·         Ability to remain calm in high-pressure situations and come from a place of being solutions based should any issues arise;

·         Must be able to identify problems, their sources and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

·         Must work well in a team environment;

·         Must have experience in the food & beverage industry including menu selection;

·         Candidate must be able to manage multiple egos and ensure vendors and clients maintain professionalism while working on any given project.

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 50 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)

Prudential Center and the New Jersey Devils are seeking an experienced Marketing Coordinator to assist in all elements of New Jersey Devils Marketing. This position will require the highest level of organization, creativity, and willingness to take risks to help the team and organization drive revenue and brand awareness.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

  • Assists in the planning and execution of New Jersey Devils advertising campaigns to drive ticket sales; 
  • Develops and maintains relationships with media partners to place media, track advertising, and execute promotions;
  • Manages fulfillment of trade and promotional agreements as needed;
  • Submits internal creative requests to deliver ads in a timely manner; work closely with Creative Team and copywriter on look and tone;
  • Maximizes all internal media assets, including scoreboard, newjerseydevils.com, emails, social media, etc. to drive revenue and registration for programs;
  • Works closely with digital advertising team and marketing communications to ensure a holistic approach to all marketing messaging and ad campaigns;
  • Little Devils Youth Fan Club:
    • Responsible for all aspects of Little Devils, including but not limited to increasing membership, communication, contest development, events, overseeing Little Devils Zone on game days, and execution, advertising/promotion, etc.;
  • Grassroots Marketing:
    • Works with community and grassroots team to maximize lead generation opportunities at events in the community;
    • Assists with the sales and contesting message distributed to our rink partners via email.

 General Marketing:

  • Assists with the implementation of New Jersey Devils annual marketing plan;
  • Assists in the development of strategic alliances;
  • Manages and fulfill “added-value” contests and promotions;
  • Keeps the updated promotional calendar; assist with the planning and execution of all theme nights, fan giveaway ideation & ordering;
  • Other tasks and projects as business dictates and requires.

Educational Background Required:

  • Bachelor’s Degree;       

  • Minimum 2 years of professional experience, working in the Marketing Department of a sports franchise;
  • Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities and assignments;
  • Proactive planner with a sense of urgency, creativity, style and attention to detail.

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise; 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

 Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.


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Sales & Marketing: Marketing
Blues Street Team - St. Louis Blues (St. Louis, MO)

Job Summary

The Blues Street Team is a part-time staff position that will be responsible for executing street hockey clinics for the Street Blues initiative.  As a member of the Blues Street Team, you will be traveling throughout the greater St. Louis Area growing the sport of hockey by teaching children the fundamentals of the game at street hockey clinics in schools and youth centers.

Responsibilities/Tasks

· Set-up and execute Street Blues clinics based on provided curriculum within the greater St. Louis Area and surrounding communities. These clinics will be held at Schools, YMCA’s, Boys and Girls Clubs, Summer Camps and other youth based facilities.  There will be a curriculum manual provided that includes drills and games for the Street Team members to teach the children.

· Create a positive and encouraging atmosphere while teaching children the game of hockey at an introductory level.

· Promote the St. Louis Blues in a professional and respectful manner while leading these clinics.

· Other Responsibilities as assigned.

Requirements

· Qualified candidates must have knowledge of the game of hockey.

· Must be able to teach, encourage, and manage children ranging from elementary school to middle school.

· Candidates must be high-energy, positive, team players.

· Must pass a background check, pass a drug test, and have valid identification.

· All members of the Street Team are required to lift (25) pounds and perform some manual labor.

· Must have weekday, daytime availability.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have with the sport of hockey?
2. What experience do you have with mentoring?
3. What is your availability?


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Sales & Marketing: Premium/Suite Sales
Premium Sales Executive - St. Louis Blues (St. Louis, MO)

JOB SUMMARY:

The St. Louis Blues/Scottrade Center seeks a qualified candidate for the position of Premium Sales Executive. The Premium Sales Executive is a senior level sales position responsible for selling Premium Season Ticket and Suite packages by developing new sales accounts and establishing long term relationships with top businesses in the St. Louis Metro area. This position requires aggressive, competitive, professional, self-starters who are passionate about the sales profession and the sports industry.

  • Sell Premium Seating and Luxury Suites via cold calls and direct sales appointments in order to develop long term business relationships.
  • Service current accounts in an effort to further develop the client relationship and maintain/increase current renewal of Premium Seating areas.
  • Create and implement unique sales strategies and presentations as a means of producing new business along with dynamic lead production/referral system.
  • Works game nights and special events as necessary to service and retain existing ticket holders, generate new business.

Qualifications:

  • A bachelor’s degree is required, preferably in Business, Sports Management or Communications.
  • Minimum of two to three years of sales experience in the sports industry, team sales experience preferred.
  • Candidate must possess exceptional outbound sales skills.
  • Excellent communication, interpersonal and analytical skills.
  • The ability to aggressively cold call is required.
  • Candidate must also manage multiple relationships, be detailed oriented, organized and have effective time management skills.
  • As some selling activities will occur during events, the selected candidate must be able to work a flexible schedule including evenings and weekends.
  • Preference for candidate to have a network of St. Louis Metro business connections.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?
2. Please provide your salary expection.
3. Do you have a minimum of 3 years experience in sports sales?
4. Do you have a bachelor's degree in Business, Sports Management, or Communications?


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Sales & Marketing: Marketing
Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)

Job Description

This position will develop complex animations in-line with current design trends in Adobe AfterEffects, Photoshop and Cinema4D to be used across many St. Louis Blues platforms, with a focus on in-game entertainment and web productions. Position will work closely with department colleagues, as well as other inter-department to ensure that all project objectives, including creative direction, branding guidelines, and required deadlines, are successfully achieved.     

 The incumbent should be a highly motivated and creative self-starter with an unparalleled work ethic and the desire to be the best. 

Responsibilities

  • Responsible for creation of game day graphics including feature titles, lower thirds, fan prompts, advertisements and stat pages.
  • Conceptualize, design and transform scripts and visualizations into fluid, highly effective motion graphic animations.
  • Design polished animations to be displayed on video board, LED ribbon, television, IPTV, web media player and new media.
  • Assist in devising new and creative in-game and in-arena entertainment, including on-ice promotions, video pieces, fan interactive elements, mascot skits, etc.
  • Work in conjunction with the Broadcast Department, Graphics Department and Video Production Department to maintain St. Louis Blues brand integrity .
  • Perform game night duties as assigned by management.

Qualifications

  • Bachelor’s Degree required in a related field;  Graphic design, Visual Effects/Motion Graphics.
  • Advanced knowledge of Adobe Creative suite is a must!  
  • Experience with Production equipment and software is a plus (i.e, Daktronics, Xpression, switchers, audio consoles, editing programs, lighting and cameras.)
  • 4 years of hands-on experience required or equivalent experience accepted.
  • Excellent time-management skills. Ability to juggle several projects at once, remain calm under pressure, and consistently contribute to a fun, fast paced environment with high expectations and tight deadlines.
  • Confident communicator with ability to work independently and/or collaborate effectively as part of a project team. Must be comfortable accepting feedback, alternate approaches, and specific direction.
  • Passion for excellence, attention to detail, and continual improvement. High degree of personal integrity and honesty. Desire to maximize the guest experience and quality of all projects. 
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have online portfolio?
2. If you have an online portfolio, please provide the link.


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Sales & Marketing: Client Relations/Customer Service
Director, Premium Service - TD Garden (Boston, MA)

Job Summary:

The primary objective of the position is to maintain and grow the Premium Club Client lifetime value through improved satisfaction, retention, and ancillary spends, including development and implementation of the annual renewal strategy.

This role is responsible for conceptualizing and managing a diverse range of client retention strategies, experiences, and initiatives. This includes idea generation, preparing and presenting proposals, overseeing the creative, production management and championing successful execution.

This role is responsible for the service and retention of the most complex and profitable TD Garden relationships, including retaining, cultivating and stewarding corporations that are in long term hospitality contracts/investments. The role will oversee, and retain, a revenue portfolio of roughly $10-15 million annually. Responsible for delivering face to face proactive account management by serving as primary liaison between clients and The Premium Club/TD Garden for a subset of accounts.

Responsibilities:

  • Develop and maintain Premium Club amenity portfolio. This includes working with outside venues to establish amenity opportunities; create event opportunities to add value to client experience.  Ensure all amenities and benefits are compliant to budgetary standards.  Work with Marketing, E-business, Box Office and Operations to have a client focused attitude towards fulfillment of fan experience.
  • Develop an integrated sales and service approach with the Premium Client base.  Establish areas of overlap and create efficiencies that will generate increased revenue. Work with the VP of Sales and Service and the Director of Sales to maximize revenue opportunities and establish prospecting and current client philosophies. 
  • Design, implement, and manage a comprehensive and proactive development plan focused on retaining, expanding and enhancing Premium Licensees.
  • Oversee the identification, cultivation, and solicitation and stewardship strategies for prospects and existing clients.
  • Stay abreast of emerging industry trends in Premium Licensed sector, with special emphasis of developing relationships with Fortune 100+ companies
  • Ability to develop C- Level relationships
  • Manages selling and contract negotiation to include cross selling, upselling, customer retention, deal negotiating and closing. Manages relationships, sales cycles, sales forecasting.
  • Responsible for reaching and exceeding annual renewal quota for all licensed Premium products. Set forecasts and identify risks through the twelve-month cycle.
  • Responsible for reaching and exceeding financial goals in one or more key client retention categories:  contracted business, annual renewals, early extensions, upgrades, client event purchases, and additional ticket sales.  Prepare, analyze, and monitor the Premium Service budget to ensure compliance and economic efficiencies.
  • Assist management team in managing risks and their fiduciary responsibilities, by discovering client goals and objective, proposing solutions and implementing services and products to fulfill clients’ needs and objectives. Oversee the service expense budget.
  • Manage systems to ensure completion and delivery of reports to TDG Executive Team, working with BI team to develop financial reports on deadline. Maintain detailed records of proposal submission, stewardship, and reporting activities.
  • Set and monitor annual revenue targets for retention revenue; develop regular updates for Executive Leadership Team and DNC Board
  • This role will create a unified service approach across all client products that maintains high service standards and fits the needs of Premium Club clients. 
  • Oversee Premium Service Account Executives and ensure team is working towards common service and retention goals.  Manage ongoing job performance. 
  • Coordinate activities with other Development units and TDG departments to maximize revenue potential.
  • Work closely with CRM Analyst to ensure we are successfully utilizing our Customer Relationship Management tool for tracking customer service, guest interaction and utilization to increase revenue and retention
  • Consult with C-level clients to develop and implement and effective strategy that maximizes that value delivered by the Premium Club’s products and services. Manage efforts to develop long term partnerships and strengthen existing relationships.
  • Work with TDG and Bruins colleagues to develop high value corporate hospitality partners that leverage the assets of the membership and support long term goals.
  • Work with TDG Marketing and Communications teams to devise new ways to recognize corporate clients to forge long term relationships.

 Qualifications:

  • Bachelor’s degree required with concentration in Communications, Sales, Business Administration, Marketing or similar field preferred
  • 10 years in corporate sales and/or client retention experience
  •  Prior supervisory experience, excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities, analytical, ability to work with high end clients, strong listening skills, and the ability to exhibit patience  and calmness under difficult circumstances. Knowledge of Microsoft Office, including Microsoft Excel and Powerpoint.
  • The qualified candidate will serve as an ambassador for the organization with external constituencies, and can speak publicly to group audiences.
  •  A strong business acumen and proven experience of increased customer satisfaction as well as retention and account growth.
  • The ideal candidate will have demonstrated strategic, analytical and project management skills; with experience of taking primary responsibility for diverse number of projects and to complete them in a timely manner.
  • Travel – 10%

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Sales & Marketing: Client Relations/Customer Service
Premium Service Account Executive - TD Garden/ Boston Bruins (Boston, MA)

Your Role:

  • Responsible for Premium Club client satisfaction and retention. Liaison to all Premium clients, including contract administration, special requests, ticketing, client events, invoicing, payment plans and all member communications.
  • Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
  • Respond to all inquiries from Premium Clients that they are accountable for via email, letters, and phone calls. Cultivate optimal client relationships by attending multiple TD Garden events and interacting with clients to maximize their event experience.
  • Oversee execution of the clients ongoing touch points that are associated with the clients’ contract stage. Responsible for achieving and or exceeding a personal annual renewal revenue quota for expiring contracts that fall under their representation.
  • Responsible for reaching or exceeding budgeted financial goals, including but not limited to: contracted business, early extensions, customer upgrades, and client on-sales of additional ticket purchases.
  • Work collaboratively with Client Development to achieve the annual Premium Plan. Assist with the creation of new amenity programs and develop special events for Premium Club members.
  • Collaborate with Client Development Executives to solicit referrals for the purpose of generating new sales leads.
  • Work efficiently with finance to insure annual collections, box office for clients ticketing needs, and marketing to improve client communications.
  • Be assigned and accountable for the facilitation and administrator of special projects such as:
    • Spearheading all electronic client communication, client research, liaison with external associations, event planning, Sportservice, and Salesforce administration. All other duties as assigned.

Our Expectations:

  • Bachelors Degree or equivalent with 3-5 years of sales and/or retention experience.
  • Ability to deal effectively with high end clients, strong organizational skills, strong interpersonal skills, strong communication skills, strong decision making skills, detail oriented, diplomatic, empathetic, with exceptional customer service skills.
  • Ability to close sales.
     

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years of prior sales/customer service and client retention experience?
2. Do you have a Bachelor's degree? Yes/No


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - AHL - Texas Stars - Texas Stars (Cedar Park, TX)

Join the Dallas Stars family by applying for employment at our AHL affiliate, the Texas Stars.

JOB SUMMARY:  The Group Sales Account Executive generates new group ticket sales along with managing existing accounts. Responsibilities include planning, selling and executing large group and theme nights while driving revenue and achieving overall sales and attendance goals of the Texas Stars. Additional individual sales goals Account Executives are required to meet are full season and partial season ticket sales. Key traits to exhibit are confidence, creativity, enthusiasm, attention to detail and strong work ethic.

ESSENTIAL FUNCTIONS:

  • Responsible for re-establishing our relationship with past group buyers and building relationships with new clients
  • Identify new business opportunities
  • Organize meetings with clients to assess needs and present opportunities
  • Join professional associations and attend networking events to gain awareness of our product in the local business community
  • Generate sales leads to facilitate the maximum number of sales and revenue   
  • Meet or exceed daily call and outside appointment minimums
  • Meet or exceed weekly, monthly and long term sales goals in the areas of group ticket sales and season ticket sales
  • Prospecting, qualifying leads and setting face-to-face appointments at H-E-B Center for new business
  • Maintain electronic account records for the upkeep of customer relationship management database
  • Work within a team environment to achieve common Club goals
  • Provide excellent customer care and quality service to our customers
  • Entertain current and potential clients at various Texas Stars games and events
  • Visit clients during games
  • Prospect for new business and maintain current customer relationships at home games
  • Maintain good attendance and punctuality
  • Sell inventory to special projects (concerts, events) upon request
  • Work all home games – entertain clients, fulfill group obligations, pursue new business opportunities, and answer client service and sales questions at the Stars Sales Booth and around the arena
  • Other duties as assigned

 

REQUIRED EDUCATION AND EXPERIENCE:

  • College degree
  • Excellent customer service, communication and interpersonal skills
  • Prior sales experience
  • Ability to maintain electronic account records for the upkeep of customer relationship management database in CRM system
  • Capable of taking on multiple projects, assignments and group events with exceptional results
  • Ability to work under pressure to meet deadlines
  • Independently take action beyond what is called for
  • Be able to generate original and imaginative solutions to business opportunities
  • Maintain and reflect a positive attitude 
  • Ability to work long hours including evenings, weekends and holidays

 

PREFERRED EDUCATION AND EXPERIENCE:

  • College degree in Sports Management or Business strongly preferred.
  • Knowledge of Ticketmaster Archtics.
  • Extended working hours periodically required as directed by business needs.

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)

POSITION TITLE: 50/50 Raffle Game Day Staff (Part-Time)

DEPARTMENT: The Florida Panthers Foundation

REPORTS TO: Executive Director of the Foundation

FLORIDA PANTHERS MISSION:  The mission of the Florida Panthers Foundation is to build a better future for the children of South Florida. Through philanthropic partnerships, grants, donations and community outreach programs, the Foundation maintains a focus on children’s health, fitness, education and cultural needs.

POSITION SUMMARY: The Florida Panther Foundation is looking for high-energy, motivated sellers to join our million-dollar 50/50 raffle sales team for the 2016-2017 season.

JOB DESCRIPTION / REQUIREMENTS:

·         Sell raffle tickets to fans pre-game and through the end of the second period intermission.

·         Educate fans on the details of the 50/50 raffle program and answer questions fans may have about the program.

·         Accurately handle the sale and distribution of the tickets, following program requirements.

·         Responsible for accurate cash count - submitted to Coordinator at the close of the shift.

·         Understand the mission of the Florida Panthers Foundation.

·         Hours: approx 4 hours each Florida Panthers home game.

QUALIFICATIONS:

·         Must be over the age of 18 years.

·         Must be able to provide own means of transportation.

·         Prior experience and responsibility of handling cash.

·         Ability to interact positively with large fan base.

·         Must be detail oriented and have strong organizational skills.

·         Strong sales skills and verbal communication skills.

·         Candidates must be willing to work nights, weekends and holidays if necessary.

·         Having a flexible schedule that allows for working all panthers home games.

Call time for this position will be 1 ½ hrs prior to puck drop. It requires an outgoing personality and a passion for raising money for the Florida Panthers Foundation.


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Sales & Marketing: Database Marketing/Analytics
Business Insights Manager - Vegas Golden Knights (Las Vegas, NV)

Overview: The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best candidates to join its business team.

Summary/General Description:  The Business Insights Manager is responsible for establishing the systems, structure, and work processes that will power the Golden Knights’ data-driven decision making in its inaugural year and beyond.

Duties and Responsibilities:

  • Manager will support Sales, Sponsorship, and Marketing by getting key insights from core business systems through the use of databases and reporting tools

  • Analyze all types of data for meaningful business trends

  • Make recommendations to management that will drive revenue and enhance fan satisfaction

  • Manage the Volume, Velocity, Veracity, and Variety of the Organization’s Data

  • Lead the Master Data Management effort to ensure data consistency and integrity and generate maximum value from customer base

  • Analyze revenue trends and booking curves to make real-time recommendations on pricing

  • Make strategy recommendations to Management on system architecture and be lead Project Manager on implementations

 

Minimum Qualifications:

  • Bachelor’s degree in Business, Computer Science, Statistics, Marketing or related field

  • Track record of being a data-driven professional who makes decisions based on empirical evidence and can persuade others to do the same 

  • Strong analytical, strategic, and problem-solving skills 

  • Proven ability to manage multiple projects on deadline

  • Ability to distill information into business insights and communicate to executive and non-specialist audiences

  • Results driven; does what it takes to get the job done and naturally goes the extra mile 

  • Passionate about leveraging the power of data and answering the question “Do We Think or Do We Know?”

  • Minimum of 5 years of relevant work experience

  • Requisite computer skills for the job

  • Must be dependable, flexible and able to adapt to a variety of situations

  • Must be enthusiastic team player

  • Ability to work in a start-up environment


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Sales & Marketing: Client Relations/Customer Service
Suite & Premium Services Manager - Vegas Golden Knights (Las Vegas, NV)

Position:  Suite & Premium Services Manager

Reports to: Vice President, Ticketing & Suites

Overview: The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best candidates to join its business team.

Summary/General Description:  The Suite Services Manager is responsible for the development, fulfillment, execution and overall service management for Suite & Premium (VIP Glass Seat, Opera Box, Terrace Table, etc), Event Suite & Premium Group Package holders for the Vegas Golden Knights. The Manager will work closely with the sales teams (Suites, Ticketing and Corporate Sales) throughout the renewal and new sales process.

Duties and Responsibilities:

  • Develop and manage a first-class service program for all premium seating partners, clients and ticket holders ensuring the activation of all benefits and service initiatives 
  • Serve as day to day contact for all Suite Partners & Premium Accounts
  • Manage Suite Services budget
  • Activate all general and individual Suite Partner and Premium Account benefits; including NHL alumni player appearances, away game trip planning, food & beverage credit tracking, gifting strategies, and client luncheon
  • Execute all Suite Partner and Premium Account events; such as Expansion & Amateur Draft Party, Suite Partner Luncheon, Suite Partner & Premium Account Appreciation Event, and more
  • Cultivate strong relationships with current clients to ensure overall customer satisfaction, return on objectives and positive renewals.
  • Work closely with the Events & Entertainment and Partnership Activation departments to plan and complete the annual away game Partner Trip.
  • Support the sales team through Suite tours, presentations and renewal meetings. Serves as a back-up on Suite tours and/or sales presentations.
  • Serve as the contact for Levy Catering with regards to Suite Partner expectations and feedback, menu and pricing recommendations, Suite Tasting event, F&B credits and special services.
  • Supervise all operations on gameday including Suite management office and gameday staff.
  • Create and send all special external offers to applicable premium seating accounts
  • Manage new Suite Partner Program involving welcome packet and obtaining information pertaining to Suite signage, framed logos, phone service and Primary and Administrative Contacts.
  • Coordinate Suite Partner Service Program, “touching” each Suite Partner and Premium Account at least seven times each the year. 
  • Handle payment deposits and tracking related to tickets, parking and events in Veritix database.
  • Performs other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in Business, Hospitality, Marketing or related field.
  • Minimum of 3 - 5 years of relevant experience in sports/entertainment hospitality, events, or marketing.
  • Ability to develop outstanding internal and external relationships. Provides superior customer service.
  • Possess excellent, professional communication skills, including written and oral correspondence.  This includes the ability to establish a rapport with others and build strong interpersonal relationships with a variety of personalities.
  • Strong time management, organizational and problem solving skills.
  • Must be able to effectively work in a fast-paced environment and demonstrate the ability to juggle multiple competing tasks and projects while keeping key constituents in the loop. 
  • Able to work non-traditional hours, in non-traditional settings.
  • Demonstrated ability to work independently, use good judgment and decision making skills. 
  • Computer skills including Microsoft based applications, including Word, Excel, CRM Dynamics and PowerPoint. 
  • Must be dependable, flexible and able to adapt to a variety of situations.
  • Must be an enthusiastic and have a proactive mentality.

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Sales & Marketing: Sponsorship Services/Activation
Senior Director, Global Partnerships - Vegas Golden Knights (Las Vegas, NV)

Senior Director, Global Partnerships

The Vegas Golden Knights are the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently hiring for the role of Senior Director, Global Partnerships in preparation for our inaugural 2017-18 season. The successful candidate will be responsible for the acquisition of new sponsor partnerships, and generating revenue for the team by utilizing their brands. Reporting directly to the VP, Global Partnerships, the responsibilities of this position include:

·       Generating sponsorship sales for the Vegas Golden Knights via new client development.

·       Work to gain comprehensive understanding of the target audience/prospects for the brands.

·       Sell sponsorship opportunities to both new and existing clients of the teams.

·       Prepare exciting and creative proposals to attract new sponsors at all levels of the venues.

·       Liaise with the operations team to regularly ensure sponsor satisfaction in and around the venues on deliverables according to contract.

·       Liaise with marketing department to keep them up to date on sponsorship department activities.

·       Prepare contractual agreements for sponsors in accordance with company policy.

·       Manage the financial investment entailed in securing sponsorships.

·       Exceptional relationship building skills

·       Other duties as assigned.

Qualifications

·       The ideal candidate for this position will have several years of experience in NHL or professional sports

·       Sponsorship sales experience cold calls and understand the importance of media as well as working with an agency.

·       In addition, this individual will have above average communication skills (both verbal and written), be able to operate under pressure, and meet deadlines.

·       The successful incumbent will also be creative, innovative and have good attention to detail.

·       Minimum of 10 years experience with a professional major sports franchise or agency handling sports sponsorships.

 If you are a team player that works to ensure team goals are met and possess proficient skills in Microsoft Office, please apply

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate for this position?
2. Are you available for immediate hire?


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Sales & Marketing: Ticket Operations
Ticket Operations Assistant - Vegas Golden Knights (Las Vegas, NV)

Overview:

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking an experienced candidate for the Assistant, Ticket Operations in preparation for our inaugural 2017-18 season.

Department: Ticket Sales & Operations
Job Title: Ticket Operations Assistant
Reports To: Director, Ticket Operations

Job Purpose:

The Ticket Operations Assistant is responsible for executing the best practices as outlined by the Director of Ticket Operations and team box office, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, an eye towards the future of technology and ticketing, and a desire to begin a career in operations. He/she will play an integral role working with various business units, including ticketing, premium seating, finance, IT, analytics, and operations. He/she will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.  

Essential Duties and Responsibilities:

  •  Process tasks/orders using team’s designated ticketing software, AXS/Veritix
  • Assist Director with building offers, events, price codes as directed by senior management
  • Assist in overseeing all financial reconciliation in regards to daily reports, monthly reports and event settlements.
  • Organize department files, archives, and key historical data
  • Work all home games and assist with team events as directed
  • Serve as forefront of customer experience on game days in box office and provide exemplary service
  • Identify and propose efficiencies for ticketing and premium operations
  • Maintain Ticket Operations department policies and procedures.
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Act as primary liaison between ticket operations and ticketing/premium Account Executives
  • Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations
  • Efficiently collaborate with director to process full season, partial, group and single game ticket sales and ensure printing and delivery of tickets occur in a timely manner
  • Responsible for excellent customer service
  • Other duties, as assigned by the Director, Ticket Operations

Required Knowledge/Skills/Job Qualifications:

  • Understanding of ticketing system with willingness to learn intricacies of ticket operations and its respective technologies.
  • Enthusiastic, creative, and able to think both strategically and tactically.
  • Experience to appropriately work with and around confidential information
  • A self-starter
  • Ability to work in a dynamic; fast paced environment.
  • Highest level of personal and professional integrity
  • Strong customer service skills
  • Efficient in computer skills with a focus on Microsoft Word and Excel
  • Willingness and ability to work long hours, including holidays and weekends as required

 Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required
  • Understanding of basic Microsoft Excel functions

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Sales & Marketing: Ticket Sales
Account Executive, Group and Event Suite Sales - Vegas Golden Knights (Las Vegas, NV)

Overview: 

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking experienced candidates for the role of Account Executive, Group and Rental Suite Sales in preparation for our inaugural 2017-18 season.

Department: Ticketing & Premium
Job Title: Account Executive, Group and Rental Suite Sales
Reports To: Director, Group & Premium Experience Package Sales

An Account Executive, Group and Rental Suite Sales is directly responsible for all revenue goals associated with developing and growing an active base of group and corporate business accounts for Golden Knights home games at T-Mobile Arena. The position will focus on pure group ticketing through youth groups and other traditional market segments, and will also have a strong focus on hospitality outings in the premium suite and group party areas. This is achieved through world class service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, and programs.  Please note this is a Sales and Service position, and generating new business through referrals, add-ons and upgrades will also be an important part of this role.

Responsibilities:

·  Establish foundation for pure group and event suite relationships

·  Meet and exceed revenue goals within these segments

·  Present oneself as the key go-to-person for active account base

·  Sell Upgrades, Add-Ons, and referrals

·  Build strong relationships with accounts through pro-active communication, including seat visits, phone calls, emails and other touchpoints

·  Make a minimum of forty outbound calls per day

·  Effectively communicate all team happenings, events, and available inventory

·  Be pro-active, respond to and resolve all customer complaints, requests, and inquiries from active accounts; handle difficult fans and situations in a calm and professional manner

·  Ensure ticket information and data are accurate and complete for account base

·  Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and premium seating accounts

·  Ability to also work nights, weekends and holidays as needed

Required Knowledge/Skills/Job Qualifications:

·  Excellent Communication Skills-interpersonal, verbal, written, sales

·  Problem Solver; Creative; Detail Orientated and a Team Player

·  Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues

·  Working knowledge of a ticketing system

·  Previous experience with a CRM system (SalesForce, Microsoft CRM, etc)

Education / Experience: 

·  Bachelor’s degree in business/sales/marketing/sports management or similar required.

·  Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required


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