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Current available jobs in Sales & Marketing:


» 2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)
» INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)
» Skating Programs Manager - Dr Pepper StarCenters (Plano, Tx)
» Box Office Associate - Florida Panthers Hockey Club (Sunrise, FL)
» Marketing Media Analyst - Honda Center/Anaheim Ducks (Anaheim, CA)
» Assistant, Sales and Service - Los Angeles Kings (El Segundo, CA)
» Analytics Associate - Los Angeles Kings (El Segundo, CA)
» Ticket Services and Administration Coordinator - National Hockey League (New York, NY)
» Ticket Sales Associate - New Jersey Devils (Newark, NJ)
» Marketing Manager - New Jersey Devils (Newark, NJ)
» Vice President, Ticket Sales & Service - New York Islanders (Brooklyn, NY)
» Account Executive, Ticket Sales - New York Islanders (Brooklyn, NY)
» Director, Entertainment Marketing - Prudential Center (Newark, NJ)
» Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)
» Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)
» Director, Premium Partnerships - Prudential Center/New Jersey Devils (Newark, NJ)
» Assistant Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)
» Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)
» Group Sales Account Executive - AHL - Texas Stars - Texas Stars (Cedar Park, TX)
» 50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)
» Ticket Operations Assistant - Vegas Golden Knights (Las Vegas, NV)
» Account Executive, Group and Event Suite Sales - Vegas Golden Knights (Las Vegas, NV)
» Account Executive, Ticketing & Premium - Vegas Golden Knights (Las Vegas, NV)


Sales & Marketing: Game Operations/Presentation
2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)

Game Presentation

Game Presentation Staff Members will assist in the implementation and execution of all in-arena activities including but not limited to: promotions on and off the ice, anthems, pre and post-game ceremonies, intermission entertainment, handouts, pavilion events and mascot duties for all 31 games of the 2018 IIHF World Junior Championship.  

  • Work with a team to execute all game day elements of the World Junior Championship at KeyBank Center, HARBORCENTER and New Era Field.
  • Take part in pre-game preparation, in-game implementation and post-game duties to effectively complete assigned tasks
  • Participate in fan interaction with and without team mascots 
  • Assist other departments with game-day initiatives as assigned 
  • Promote a positive fan experience and work as part of a creative team
  • Must be willing to work flexible hours, including holidays and weekends. Times will vary between 10 a.m. – 11:30 p.m.

·         Must be willing to assist other areas of operations if the situation arises


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Ticket Sales
INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)

 OVERVIEW:

The Colorado Avalanche are seeking passionate, coachable, and driven individuals to join our team.  This entry-level position is a full-time seasonal position.  Many of the Avalanche leadership team have begun their careers in Inside Sales positions throughout the industry and are looking to instill the values and culture on these highly motivated individuals.    Our culture is composed of a balance of professionalism, hard work, and most importantly, fun. The Inside Sales team is the foundation of our organization.  We look to develop those ambitious individuals that understand the fundamentals of the sales process and absorb the culture of Kroenke Sports and Entertainment.

MINIMUM POSITION RESPONSIBILITIES:

  • Generate revenue through selling new full season tickets, partial ticket packages, and group tickets

  • Exceeds over 80 cold calls per day

  • Meeting or exceeding weekly and monthly sales goals

  • Sets a minimum of four face-to-face appointments with prospective clients at the Pepsi Center

  • Proactively prospecting the new leads through networking, referrals, and research

  • Generating new leads through working sales tables at every game

  • Exhibits excellent customer service to both current and prospective clients

    MINIMUM POSITION QUALIFICATIONS:

  • Team-first attitude

  • Possesses a friendly and professional telephone manner

  • Strong verbal and listening skills

  • Strong desire to start a sales career in the sports industry

  • Demonstrates a positive  and professional attitude at all times

  • Ability to maintain a flexible work schedule (evenings and weekends)

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards

     

     

    PREFERRED POSITION QUALIFICATIONS:

  • 4-year college degree and commitment to be a sports sales industry leader

  • Strong computer skills

  • Advanced phone sales training

  • Team and League knowledge


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Sales & Marketing: Event Operations/Management
Skating Programs Manager - Dr Pepper StarCenters (Plano, Tx)

JOB SUMMARY:  This position will be responsible for managing all aspects of Dallas Stars Academy programs and Figure Skating programs for the DPSC facility. This person will propose innovative and developmentally appropriate programs that promote the company’s brand and lead to new and continued participation.  Direct reports include the facility’s in-house Skating Academy coaches and volunteer personnel. The Skating Programs Manager director is required to work closely with Front Desk Manager, Hockey Programs Manager, and Facility General Manager, and must establish and maintain open lines of communication with the aforementioned individuals.

RESPONSIBILITIES DESCRIBED BY PROGRAM

Try Skating for Free Program

  • Become an active member within the local community surrounding your facility to engage and introduce NEW skaters to ice skating by means of the Try Skating for Free Program

  • Serve as an on-ice lead for the TSFF program

    • Be present at all TSFF sessions, being available to provide assistance and answer questions

    • Provide Direction for on-ice session, including division of skill levels, assignment of instructions, etc…

  • Work closely with Aanya Montgomery to manage communication to all TSFF participants before, during and after the sessions to ensure quality experience and conversion into next-step programs

  • Be present on Graduation day to hand out TSFF certificates and answer questions as participants convert from TSFF program to Skating or Hockey Academy programs

Dallas Stars Skating Academy Programs (Administrative Duties)

  • Coordinate and train instructional staff, set testing standards and procedures

  • Hold staff meetings to educate staff on facility policies, schedules, events, etc…

  • Manage Skating Academy coaches’ payroll

  • Work with Kendall Cogen to maintain up-to-date Academy information on DPSC website

  • Identify, Create, and Execute a Bridge Program between Skating Academy skaters and the figure skating department

  • Maintain contact with local media to raise awareness of ice skating and skating related activities, including promotion of National and International skaters who train within the DPSC Plano.

  • Promote the sports of figure skating and hockey in local community surrounding DPSC Facility

  • Schedule events and promotions with Facility General Manager that will attract media attention

  • Build Skating Academy semesters into MaxGalaxy

  • Process registrations, collect payments by due dates, organize classes and create schedules

  • Manage written and verbal correspondence and communication to all Skating Academy participants

  • Resolve and respond to all customer questions, concerns, and complaints in a timely manner

  • Seek and hire both volunteer and paid sub-contracted coaches for Skating Academy classes

  • Serve as the in-house lead for Skating Academy program

Dallas Stars Skating Academy Programs (On-Ice Duties)

  • Be on the ice during ALL Skating Academy classes.

  • Be available to talk with parents 30 minutes before and after classes as “networking time” to build relationships and handle any concerns/questions

  • Assist in teaching classes when necessary

  • Devote special time to assist with a skater that needs additional attention

  • Move skaters to appropriate classes & evaluate skaters frequently

  • Make sure your school rules and policies are followed

  • Monitor the skater’s physical, emotional and equipment safety

  • Foster an environment of fun and enthusiasm to keep skaters coming back for more

  • Monitor Academy Instructors professionalism and ensure that all staff is following basic ethical/professional protocols

Figure Skating Programs

  • Manage the day to day activities of the Figure Skating Department, including scheduling both on and off ice classes, special events, competitions, shows, exhibitions etc…

  • Communicate, enforce and follow procedures of DPSC; ensure that the coaching staff are aware of the DPSC policies, job performance expectations and all work and safety rules of the facility

  • Investigate, foster and develop current and innovative ideas and information relevant to the development of an effective figure skating program

  • Evaluate all coaches wishing to teach on DPSC ice and make recommendations to General Manager as to who should be “On-Staff” vs “Guest”

  • Coordinate the training of DPSC coaches and assign a primary coach to mentor each Jr. Professional Instructor

  • Maintain up to date contracts, liability insurance and membership information for on-staff instructors

  • Manage Facility Pro-Rent and ensure that all coaches are paid-in-full by the 17th of each month

Other Responsibilities

  • Be available 30-minutes before and after all Skating Academy and Try Skating for Free sessions to consult with DPSC staff, coaches, and parents. 

  • Co-Manage facility operations with a team of managers, which includes Manager on Duty shifts

  • Other duties as assigned by VP of StarCenters

  • Other duties as assigned by Assistant Vice President of Programming

Required Knowledge and Skills:

  • A high level of attention to detail and accuracy

  • A high level of understanding of Adult Hockey and Youth Hockey programming

  • Ability to think outside of the box with regards to programming and problem solving

  • Problem solving and troubleshooting skills as it regards to customers and staff members

  • High Organizational skills

  • Detail Oriented

  • Excellent Verbal and written communications skills

  • Be flexible and available to interact with employees and customers at all levels

  • A functional knowledge of business practices and terminology

  • Preferred technical skills include Microsoft Office Suite, Visio, and a general knowledge of technical jargon.

Job Requirements:

  • Bachelor’s degree is required

  • 1-2 years of business experience 

  • Willingness and desire to learn multiple areas of the sports and entertainment business

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

 

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.


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Sales & Marketing: Ticket Operations
Box Office Associate - Florida Panthers Hockey Club (Sunrise, FL)

Sunrise Sports & Entertainment, LLC, its subsidiaries and affiliates (Florida Panthers Hockey Club, Ltd; Arena Operating Company, Ltd.; Incredible Ice, LLC) are equal opportunity employers and adhere to and believe in equal opportunity for all applicants without regard to race, color, religious creed, sex, national origin, ancestry, marital status, sexual orientation, age, veteran status or disability or other characteristics protected by applicable law.  In accordance with legal requirements, reasonable accommodations will be made to allow individuals to participate in the application process.  Should you desire accommodation, please make your request known to the Human Resources Department. 

Full/Part:  Part time

Base Salary:  Hourly

Category: Sales & Marketing: Ticket Sales

Description

JOB DESCRIPTION / REQUIREMENTS:

  • Assist in processing all concert/event/hockey orders including internal, groups, and premium.

  • Aid in processing payment plans on a monthly basis using Ticketmaster Arcthics.

  • Assist in supervision of the part-time staff including event day responsibilities, cash handling, and scheduling.

  • Understand and adhere to all policies and procedures in relation to processing internal, group, and premium sales orders.

  • Coordinates implementation of all Ticket Operations policies and procedures.

  • Assist in the supervision of the Sales and/or Will Call windows for all events as needed.

  • Establish and maintain a professional working relationship with all levels of arena staff and clients.

  • Provide excellent customer service to all clients and customers.

  • Other duties as assigned by Management.

QUALIFICATIONS:

  • Minimum of one year Box Office experience required.

  • Requires proven customer service abilities, experience with computer processing and spreadsheet programs.

  • Experience working with cash and cash handling procedures.

  • Strong attention to detail, excellent communication skills, extensive customer service skills.

  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.

  • Knowledge of Microsoft Excel, Word and database software. Knowledge of the Ticketmaster Classic and Arcthics ticketing systems.

  • Ability to work flexible schedules to cover games, concerts and other events held on nights, weekends, and holidays.


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Sales & Marketing: Media Buyer/Trafficking
Marketing Media Analyst - Honda Center/Anaheim Ducks (Anaheim, CA)

Marketing Media Analyst    
                                
The Marketing Media Analyst responsibilities will be divided between the Anaheim Ducks and Honda Center marketing departments and will be primarily responsible for negotiating traditional, non-traditional and digital media buying for the hockey club, select national tours and owned events. The position will also take an active supporting role in the development and administration of select marketing department initiatives. 


Examples of Essential Duties/Responsibilities:  
•    Using market research information, create and implement strategic advertising campaigns surrounding club and show initiatives.
•    Using broad knowledge of all available advertising mediums, suggest and implement programs that achieve pre-determined goals as advised.
•    Develop good relationships with advertising sales agents and promotional representatives to obtain optimum pricing and value for ad placement, campaigns & media bundles.
•    Effectively negotiate with partner sales agents to maximize exposure in a cost-efficient, budget-conscious manner.
•    Place, traffic, track and monitor purchased media and promotional campaigns to ensure schedules are running to plan and determine effectiveness of marketing campaigns.
•    Continually research and present nontraditional advertising and promotional mediums for consideration. 
•    Collaborate with in-house marketing teams on administrative duties related to team and venue marketing programs.
•    Work with event promoters to communicate their brands in a clear uniform manner.
•    Conduct media research through Scarborough, among other vendors.
•    Assist in the development of marketing campaigns for sales initiatives of both Ducks hockey and all other Honda Center shows: Season Tickets, Mini Plans, Group Sales, Individual Tickets.  
•    Assist in the development of unique ticket sales opportunities (College Night, last minute ticket sales plans etc.) to reach new customers. 
•    Assist in the development of effective direct mail programs for Marketing and Sales departments (Season Ticket, Mini Plans, Family Plans, Group Sales etc.). 
•    Work to maximize media partnerships to supplement beyond paid media with trade, promotion, and third-party promotion.  
•    Assist in strategic planning to generate new business for premium ticketing.
•    Work with in-house graphic design department to coordinate creative development of advertising and promotional materials (print, radio, television, collateral, etc.). 
•    Assist Ducks and Honda Center marketing departments with enforcing brand consistency throughout each advertising and promotional vehicle.  
•    Assist Ducks and Honda Center marketing with opportunities outside the arena such as parking lot flyers, box office marketing materials and other promotions on premise. 
•    Assist with tracking, coordination and accounting settlement of seasonal and show budgets.
•    Utilize available hospitality opportunities to develop and maintain vendor and business relationships.
•    Special projects as assigned.

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 


•    Bachelor’s Degree or equivalent
•    Minimum of 2-5 years of experience in media buying with a strong desire for a candidate that is passionate about sports and entertainment marketing.
•    Excellent verbal and written communication skills
•    Ability to multitask and re-prioritize assignments appropriately
•    Ability to successfully interact with all levels of personnel from senior executives to entry level employees.
•    Knowledge of hockey, specifically the National Hockey League a plus.
•    Solid computer skills with Microsoft suite of products including Word, Excel, PowerPoint and Outlook.
•    Candidate must be creative, self-motivated and organized. 
•    Flexible schedule with the ability to work nights and weekends when required. The expectation of this position is to be at select Anaheim Ducks home hockey games, as well as select concerts and events as assigned or needed.


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Sales & Marketing: Ticket Sales
Assistant, Sales and Service - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking a positive and motivated individual looking to begin their career in sports. The Sales & Service Assistant will be responsible for providing executive support, service activation, and event management support.

Essential Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Manage the ticket benefits program on a daily basis including inventory management, customer support, and in-game activation and fulfillment.

  • Oversee the LA Kings in-game experiences including fulfillment and activation.

  • Coordinate the seasonal Fan Service Associate program.

  • Serve as a department liaison for daily communication, scheduling, and transactional needs.

  • Manage VIP and department ticket requests as needed

  • Manage the schedules of ticket sales and service staff as required

  • Provide overall administrative support to the day to day functions of the ticket sales and service department

  • Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service

Supportive Functions:

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.

  • Be passionate about customer service and uphold a strong work ethic

  • Create positive and strong working relationships

  • Be assertive, persistent and results oriented

  • Thrive in a competitive sales environment

  • Possess strong written and communication skills

  • Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary. Ability to learn required business systems.

  • Ability to multitask

Specific Job Knowledge, Skill, and Ability

Education:

  • Bachelor Degree preferred

Experience:

  • Experience in the sports and entertainment industry preferred. Interest in sports a plus.

  • Excellent phone presence

  • Eagerness to learn

  • Ability to follow direction

  • Motivated to have a career in Sports Management


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Sales & Marketing: Database Marketing/Analytics
Analytics Associate - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

Job Description: 
The Analytics Associate will provide support to the Analytics Department in a number of areas including market research, digital analytics, data collection, sales reporting, email marketing, and more. This individual will gain knowledge across a variety of disciplines and help the LA Kings and AEG Sports teams improve their businesses based on insights gleaned from data. This is a part-time position. 
 
Required Qualifications:  

  • One to two years of experience or equivalent education 
  • Advanced Microsoft Excel skills  
  • Knowledge of data analysis and statistical methods 
  • Passion for sports industry 

 Preferred Qualifications:  

  • SQL, R, Python, or other programming experience  
  • SAS experience  
  • Tableau, Domo, or other visualization tools 
  • Ability to work games (nights and/or weekends) if necessary 
  • Currently attending or graduated from a 4-year undergraduate or graduate level program. 

 Potential Functions: 

  • Assist with data collection, cleansing, manipulation, and reporting 
  • Implement surveys and analyze market research data 
  • Assign leads and generate database marketing campaigns 
  • Work with Digital Media Department to improve reporting and analysis 

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Sales & Marketing: Ticket Operations
Ticket Services and Administration Coordinator - National Hockey League (New York, NY)

SUMMARY

This position will be responsible for ticket communication, member club management and organizing ticket content.

ESSENTIAL DUTIES / RESPONSIBILITIES

This position will:

  • Manage member club ticketing and hotel requests for events.
  • Manage ticket communication for internal and external parties.
  • Coordinate the gathering of content for the internal guest ticket management system.
  • Prepare and coordinate print collateral materials including event fan guides.
  • Resolve lost ticket packages and redirect.
  • Ticket fulfillment and package shipping.
  • Assist with processing of orders, refunds or exchanges.
  • Assist with game day box office operations.
  • Resolve all customer service issues, internally and externally.
  • Manage suite inventory and prepare necessary collateral.
  • Work closely with other departments, outside vendors, rightsholders, etc.
  • Other projects and duties as assigned.

QUALIFICATIONS

The ideal candidate must have an undergraduate degree, excellent organizational skills and pay attention to detail. They must excel at following all communication procedures, guidelines and policies.  Experience using Archtics and Ticketmaster host a plus.  She/he must have strong written and verbal communication skills and the ability to work as a member of a team.  They should be highly effective at managing multiple assignments, priorities and deadlines.  Qualified candidate should be detail oriented, organized and a highly motivated self-starter.   Travel is required, including weekends and holidays.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees.)
2. Do you have the legal right to work in the United States?
3. What are your salary requirements for the position?
4. Do you have prior experience using Archtics? If so, where did you gain this experience?
5. On a scale of 1 to 10 (10 being the greatest) how would you rate your knowledge of Archtics?
6. Do you have prior experience with Ticketmaster host? If so, where did you gain this experience?
7. On a sale of 1 to 10 (10 being the greatest) how would you rate your knowledge of Microsoft Office?
8. Do you have the ability to travel, both domestically and internationally, as required by the job?
9. Do you have the availability to work on weekends and holidays, as required by the job?


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Marketing
Marketing Manager - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking an experienced Marketing Manager to assist in all elements of New Jersey Devils Marketing. This position will require the highest level of organization, creativity, and willingness to take risks to help the team and organization drive revenue and brand awareness.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

  • Helps manage the planning and execution of New Jersey Devils advertising campaigns to drive ticket sales;
  • Develops and maintains relationships with media partners to place media, track advertising, and execute promotions;
  • Manages fulfillment of trade and promotional agreements as needed;

  • Submits internal creative requests to deliver ads in a timely manner; work closely with Creative Team and copywriter on look and tone;

  • Works in conjunction with Senior Marketing Manager in developing marketing platforms to be utilized by corporate partnerships to drive revenue;

  • Maximizes all internal media assets, including scoreboard, newjerseydevils.com, emails, social media, etc. to drive revenue and registration for programs;

  • Works closely with digital advertising team and marketing communications to ensure a holistic approach to all marketing messaging and ad campaigns;

  • Little Devils Youth Fan Club:
    • Responsible for all aspects of Little Devils, including but not limited to increasing membership, communication, contest development, events, overseeing Little Devils Zone on game days, and execution, advertising/promotion, etc.
  • Grassroots Marketing:
    • Works with community and grassroots team to maximize lead generation opportunities at events in the community.
    • Assists with the sales and contesting messages distributed to our rink partners via email and on-site

 

General Marketing:

  • Strategically facilitates the integration of the New Jersey Devils annual marketing plan;
  • Manages development and execution of strategic alliances;
  • Manages and fulfill “added-value” contests and promotions;
  • Maintains the updated promotional calendar; assist with the planning and execution of all theme nights, fan giveaway ideation & ordering;
  • Other tasks and projects as business dictates and requires. 

Educational Background Required:

  • Bachelor’s Degree       

  • Minimum 4 years of professional experience, working in the Marketing Department of a sports franchise
  • Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities and assignments
  • Proactive planner with a sense of urgency, creativity, style and attention to detail

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

 

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Ticket Sales Management
Vice President, Ticket Sales & Service - New York Islanders (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

This position is responsible for overseeing ticket sales strategies and implementing best practices for all NY Islanders, VIP Sales, New Sales and Inside Sales.  Other responsibilities include hiring, training, coaching, and overseeing the management of the ticketing business sector in assigned areas.  The incumbent is also expected to facilitate the sale of Rinkside Seats, general season and partial ticket packages, group tickets and assist in the renewal of these products.

Brooklyn Sports & Entertainment, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops annual sales plans to support and strengthen organizational strategies and objectives;

  • Directs implementation and execution of sales policies and practices;

  • Hires and establishes direction for the lead manager in the following departments: New Sales, Inside Sales and Ticket Services for the  NY Islanders;

  • Manages the pursuit of yearly sales goals for each of the sales and suites departments;

  • Establishes and provides guidance on the expense budgets for each department;

  • Facilitates proper communication and reporting for all business lines to the SVP Ticket Sales & Service

  • Coordinates and collaborates with the Marketing department in the development of strategies creation of ticket sales and service materials, including web, social, collateral, and all other support materials;

  • Provides strategic insight based on market research and competitor analysis to deliver variability and dynamic pricing of seating inventory for all ticket plans and individual games;

  • Oversees the development and management of various sales teams capable of carrying out necessary sales and service initiatives;

  • Leads weekly sales meetings with the department heads to ensure all Directors and Account Managers are on track and held accountable to their team and individual goals;

  • Utilizes creative thinking for the next big idea to assist the organization in achieving sales goals;

  • Supports specific club initiatives, including Influencer programs and Barclays Center Business Alliance events;

  • Is proficient and understands CRM, Archtics and follows all office and company standard operating procedures;  

  • Ensure meet & greet season ticket holder events are successful in an effort to generate new business opportunities and client referrals;

  • Participates in special projects/project team(s), or other duties as directed.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  • Bachelor’s degree required;

  • 10-15 years sales experience with a minimum of eight spent in a sales management/supervisory role;

  • Sports and/or arena industry experience strongly preferred;

B. Knowledge/Skills/Abilities

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding interpersonal communication skills;

    • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

    • Must be self-directed and able to work independently;

    • Must be flexible and reliable team player, both within own department and within company as a whole;

    • Must have competencies in budgeting, sports marketing, ticket inventory systems and pricing strategy;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must exemplify skills and experience in sound employment practices such as hiring, training and performance management;

  • Must have proficiency in ticketing systems; managing ticket inventory, as well as creating and manipulating prices.

C. Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.                     

Physical Demands

This position requires the ability to lift up to 25 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend games and other events at Barclays Center including those on evenings, weekends and holidays.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Ticket Sales - New York Islanders (Brooklyn, NY)

I. SUMMARY

Under general direction and supervision, this position is responsible for soliciting, selling, and managing high-end premium and club, as well as general seating, at Barclays Center relating to the New York Islanders. This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Generates revenue through cold calls and face-to-face presentations to area companies to sell, premium, club, and general season ticket packages;

·         Generates own leads by prospecting sales territory and generating referrals;

·         Makes sales calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward;

·         Strong emphasis in exploring opportunities to generate additional sales and revenue;

·         Achieves and exceeds weekly, monthly, and annual goals in both revenue and activity set by Senior Management;

·         Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals;

·         Oversees certain elements of the Inside Sales departmental functions and revenue activity;

·         Attends special events such as New York Islanders hospitality functions, business Clubs, Chamber of Commerce meetings, and other live lead generating opportunities;

·         Works with the Marketing Department and sales staff in order to generate customer leads and promote public awareness; and

·         Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A.     Education and/or Experience

·         Bachelor’s degree required;

·         3-5 years experience working in sales (preferably in ticket sales for a professional sports franchise).

B.     Knowledge/Skills/Abilities

·         Must have competencies in face-to-face presentations and event selling;

·         Must have experience working with CRM database applications;

·         Must be proficient with Microsoft Office, Outlook and related software skills;

·         Must have strong time management and organizational skills;

·         Must have excellent communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

·         Must have truly outstanding customer service and interpersonal communication skills;

·         Must have the ability to maintain an impeccable professional appearance;

·         Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

·         Must have a strong sense of self-awareness and emotional intelligence;

·         Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

·         Must have good decision-making skills, solid judgment and interpersonal effectiveness;

·         Must be able to manage and allocate tasks accordingly;

·         Must have an interest and ability in serving others as one of the primary functions of their job;

·         Must be self-directed and able to work independently;

·         Must be a flexible and reliable team player, both within own department and within company as a whole;

·         Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

·         Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

·         Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.     Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

May be required to travel on rare occasions (less than 5%); trips may require air travel and/or overnight stay for one or more nights.

B.     Physical Demands

This position requires the ability to lift up to 10 pounds.

C.     Work Environment

This person will primarily work in an office environment, however, is expected to attend all New York Islanders games at Barclays Center, as well as other Barclays Center events as needed.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Marketing
Director, Entertainment Marketing - Prudential Center (Newark, NJ)

If you love live music, sports, entertainment, and marketing, we want to talk to you. Would you want to work with a diverse group of colleagues who are at the top of their game, at one of the top arenas in the country? If you answered “YES” to any of these questions, then maybe you are the next rockstar we will proudly welcome in to our Prudential Center family!

Position Summary:

Prudential Center is currently seeking a Director, Entertainment Marketing who will report directly to our EVP, Entertainment Programming. The Director will develop and implement strategic, comprehensive and targeted advertising and promotional campaigns to market and promote concerts, family shows as well as original programming. The Director will also partner with the Chief Marketing & Innovation Officer and the Executive Creative Director to drive the strategic positioning and marketing creative for the Prudential Center brand. We are looking for a leader who thrives in a fast-paced environment, brings new and innovative ideas to our team, obsesses over the executional details, loves teamwork, and has a true passion for Live Music & Entertainment.

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Grows the Prudential Center Brand: Drive Event Revenue and Recruitment via marketing leadership, strategic vision, and innovative grassroots and digital marketing tactics;

  • Grows People: Provide marketing skills and managerial expertise to the company by building, developing and managing a world-class sports marketing team;

  • Leads innovative event marketing and advertising strategies through collaborative planning and execution;

  • Researches and analyzes the market competition to identify emerging event opportunities, show viability, risk factors, risk events as well as provide strategic input on programming decisions;
  • Tracks the music industry and touring trends and utilizes information to enhance business opportunities;
  • Partners with Exec. Director of Digital and CRM Director to manage and develop customer acquisition and relationship management initiatives;
  • Maintains positive rapport and forms strong client relationships through industry events, correspondence and other outreach efforts;
  • Provides marketing skills and managerial expertise to the company by building, developing and managing a world-class entertainment marketing team and best-in-class protocols;
  • Develops and implements marketing goals, objectives, policies, and priorities on an event by event basis;
  • Oversees timelines, media budgets, settlement reconciliations, and recap summaries for facility events;
  • Plans and negotiates all paid & trade media – TV, print, radio, OOH and experiential, partnering with VP, Entertainment Strategy to measure & optimize ROI for campaigns against agreed upon KPIs;
  • Partners with CMIO to approve design and execution of TV, print and email marketing materials for shows;
  • Protects the Prudential Center Brand: Oversee the usage of Prudential Center brand and its marks across all media & communications, working in partnership with the Exec. Creative Director;
  • Develops annual strategy & marketing plan, inclusive of all tactics and resource allocation necessary, to achieve Prudential business goals and objectives;
  • Provides marketing leadership in the development of partnership & sponsorship marketing deals & program activations;
  • Manages existing venue trade partnerships and creates new, marketing partnerships for added-value to promoters;
  • Partners with Strategy & Analytics team to oversee and direct market research, competitor analyses, customer service and retention (CRM) monitoring processes and initiatives;
  • Manages day-to-day relationships with external agencies and partners;
  • Explores cross promotions between venue events and venue tenants including The New Jersey Devils and Seton Hall University;
  • Creates opportunities to leverage the Prudential Center brand by utilizing cross-promotional and content-sharing applications, both internally and externally;
  • Partners effectively with all internal stakeholders including Group Sales, Communications, Premium, Client Services, Creative Team, and Ticket Operations to ensure consistent and constant communication as it relates to new events and initiatives.

Educational Background Required:

  • Bachelor’s degree in Marketing, Advertising or related field;
  • 7+ years’ experience in Event Marketing Management, entertainment industry preferred;
  • 7+ years of more of live event business experience in an arena or marketing promotions company;
  • Knowledge of NY/NJ market preferred;
  • Must be passionate about the sports, entertainment, & pop culture;
  • Must have grassroots and experiential marketing experience.

 Knowledge, Skills and Abilities:

  • Must have the ability to create & implement new marketing strategies to maximize profits and revenue
  • Must possess strong sales and marketing experience in a decision-making capacity;
  • Must have knowledge of marketing and advertising/sponsorship program development;
  • Exceptional project and relationship management skills - deep cross-functional collaboration is required;
  • Must have strong analytical and communication skills, with the ability to present ideas clearly and concisely;
  • Excellent interpersonal skills; able to interact with Ownership, C-Suite Executives, colleagues, agencies, the community, business partners and professionals on all levels;
  • Demonstrable experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag usage and/or display advertising campaigns;
  • Strong analytical skills and data-driven thinking;
  • Must be up-to-date with the latest marketing best practices in all aspects of marketing communications;
  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must possess a strong project management background, driving high levels of accountability and executional standards
  • Possess an entrepreneurial mindset, be an “out-of-the-box-thinker” and innovative problem solver;
  • Results and bottom-line oriented, yet will possess sensitivity towards people and values;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and high emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;
  • Must be proficient in developing and crafting of marketing presentations to drive recommendations and investment.

 

Certifications

None required.

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Consulting/Strategic Planning
Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)

Job Description

Job Title: Manager, Sales & Marketing Strategy

Department:  Strategy

Reports To:  Director, Strategy

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

 Position Summary:

Prudential Center and the New Jersey Devils are seeking a Manager, Sales & Marketing Strategy to drive our data analytics efforts and optimize our business practices. The candidate will work closely with the Ticket Sales and Marketing departments to develop, implement, and evaluate key initiatives in support of the organization’s revenue growth objectives. The Manager will be integral to increasing sales and marketing campaign effectiveness by leveraging analytics to drive actionable insights through the organization.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Develops and implements customized strategies at the core of the Prudential Center and New Jersey Devils’ business including:

    • Driving incremental ticket sales, sponsorship revenue, sponsorship activation, and in-arena attendance;

    • Improving customer retention, marketing effectiveness, and branding efforts;

  • Leads the organization’s ticket sales analytics function across all core products (full season tickets, flex memberships, partials, groups, and individuals)

    • Conducts rigorous analysis to of the primary and secondary ticket sales market activity to provide strategic guidance on ticket sales pricing

    • Analyzes sales trends to provide data-driven insights and recommendations on key growth drivers

  • Drives the sales & marketing strategy for all ticket sales promotions throughout the season

    • Collaborates with the ticket sales department to determine sales objectives and ideate on potential promotions to achieve results

    • Leads the measurement and evaluation of ticket sales promotions to optimize sales & marketing effectiveness

  • Provides consultation and advice to business leaders on opportunities to optimize existing business practices

    • Manages the creation and on-going tracking of KPIs across all critical sales and marketing functions

Qualifications:

  • Bachelor’s Degree, top-tier college/university

  • 2-3 years’ experience at a major, top-tier management consulting firm, investment bank, or in a corporate strategy function at a large consumer-facing brand

  • Expertise in utilizing MS Excel to conduct rigorous data analytics

  • High-level proficiency in distilling complex analyses into simple actionable recommendations

  • Proficiency in leverage MS PowerPoint to communicate ideas

  • Passion for sports & entertainment

Knowledge, Skills and Abilities:

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 

  • Results and bottom-line oriented yet will possess sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks;

  • Must be a self-starter, detail-oriented and work well under pressure.

     

    Certifications

    Not Required.

    WORKING CONDITIONS

     

    Travel Requirements

    May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

    Physical Demands

    This position requires the ability to lift up to 10 pounds.

    Work Environment

    This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)

Job Title: Marketing Director, NJ Devils                                                                         

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

Devils Arena Entertainment, LLC. is an equal opportunity Employer (EOE).

Job Description:

If you live and breathe sports, entertainment, and marketing, we want to talk to you. The three-time Stanley Cup Champion New Jersey Devils is looking for an experienced Marketing Director. The successful candidate will proactively drive and assume responsibility for the overall marketing direction of the club, Ultimately, the Marketing Director role is responsible for driving Revenue and Recruitment across all marketing communications channels for The New Jersey Devils, with a primary focus on increasing Sales of Single Game Tickets, Merchandise, and Food & Beverage.

The Marketing Director will partner with the Executive Creative Director, Digital Marketing Director, and VP Strategy to develop, implement, track and optimize all Devils marketing campaigns across all paid/owned/earned media channels, including mobile, web/app, social, experiential, and grassroots. Through thought-leadership and vision, the Marketing Director must create and maintain a highly collaborative, positive, and performance-oriented marketing organization that promotes best-in-class solutions and world-class fan engagement. The ideal candidate must possess an in-depth understanding of current marketing trends and technologies and possess great creative instincts. S/He must also have a “Fan First” mindset.

Key Responsibilities:

· Grow the Devils Brand: Drive Revenue (Single Game Ticket Sales & Merchandise) and Recruitment (Devils Database and Little Devils Youth Club Registrants) via marketing leadership, strategic vision, and innovative tactics.

· Monitor local trends and develop best practices to maximize attendance (including leveraging NHL case studies & research)

· Lead development of annual Marketing Calendar for Devils, in partnership with VP Strategy and VP Ticket Sales & Premium.

· Grow the People: Provide marketing skills and managerial expertise to the company by building, developing and managing a world-class sports marketing team.

· Plan and negotiate all paid media – TV, print, radio, print, OOH, and experiential, partnering with VP Strategy to measure & optimize ROI for campaigns against agreed upon KPIs.

·  Partner with VP, Marketing Partnerships to develop strategic partnerships with local entities to drive brand reach and awareness in marketplace.

· Grow the Culture: See Company Values and Commitments.

· Protect the Devils Brand: Oversee the usage of Devils brand and its marks across all media & communications, working in partnership with the Creative Director

· Develop annual strategy & marketing plan, inclusive of all tactics and resource allocation necessary, to achieve Devils business goals and objectives.

· Direct implementation and execution of all marketing and service policies and practices.

· Ensure marketing activations are coordinated, meeting planned objectives and meet all expenditure requirements agreed upon during business planning process.

· Partner with VP Strategy to develop and manage retail pricing structures and sales promotions.

· Provide leadership in the development of partnership & sponsorship marketing deals & program activations.

· Partner with Strategy & Analytics team to oversee and direct market research, competitor analyses and customer service and retention (CRM) monitoring processes and initiatives.

· Manage day-to-day relationships with external agencies and partners.

Required Skills:

· Cross-functional Leadership.

· Strategic & Innovative Thinking.

· Entrepreneurial Mindset.

· Strong sense of Accountability.

· Financial Management.

· Fan Focus.

· Impeccable Organizational Skills.

· Attention to Detail.

· Collaborative Personality.

· Functional Marketing Expertise.

· Learning Orientation.

· Effective Presentation & Communication Skills.

· Coaching & Mentorship Orientation.

Desired Skills and Experience:

·  8-10+ years of experience in a marketing, sports & entertainment or related marketing role.

·  Bachelor’s degree from accredited college/university required.

·  Exceptional project and relationship management skills - deep cross-functional collaboration is required.

· Strong analytical and communication skills; ability to present ideas clearly and concisely.

· Passion for sports, entertainment, & pop culture.

· Excellent interpersonal skills; able to interact with Ownership, C-Suite Executives, colleagues, agencies, the community, and business partners of all demographics and professional levels.

· Demonstrable experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns.

· Strong analytical skills and data-driven thinking.

· Flexibility in working extended hours including nights, weekends, and holidays as required.

· Up-to-date with the latest marketing best practices in all aspects of marketing communications.

Working Conditions:

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend. This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events that may take place in the arena or offsite, including on weekends and/or holidays, may be required. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 8-10+ years of experience in a marketing, sports & entertainment or related marketing role?
2. Do you have a Bachelor’s degree from accredited college/university?
3. Do you have experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns?
4. Do you have experience developing and managing retail pricing structures and sales promotions?


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Sales & Marketing: Premium/Suite Sales
Director, Premium Partnerships - Prudential Center/New Jersey Devils (Newark, NJ)

Director, Premium Partnerships

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, concerts, family shows and special events each a year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, welcoming 1.75 million guests annually.

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

 Key Responsibilities:

  • Develops customized marketing plans and proposals in furtherance of the New Jersey Devils and Prudential Center’s strategies for optimizing revenue and profitability through enhanced premium seating account relationships;
  • Creates and effectively implements customized business plans;
  • Develops targeted procedures and programs for outbound suite sales efforts that include prospecting, lead cultivation, pipeline management, data capture and database management;
  • Focuses on establishing relationships with top businesses in the tristate area in an effort to sell premium hospitality areas within Prudential Center;
  • Prospects daily to generate leads for premium clients and businesses;
  • Sells multi-year lease agreements to C-Level executives and/or decision makers of corporations, as well as high net worth individuals;
  • Strives to not only meet, but exceed yearly sales goals established on an annual basis;
  • Works closely with management to sell licensed products and achieve targeted revenue objectives for Prudential Center, taking responsibility for single night rental suite sales also;
  • Identifies business opportunities by establishing professional and personal networks, and proactively following up on all sales leads;
  • Conducts senior-level sales presentations as required to support the suite sales initiative;
  • Comfortable with role-play and other training initiatives to support goals of selling premium over the phone and face-to-face;
  • Remains current with new information, techniques and technology concerning the sports and entertainment sales industry;
  • Tracks and manages accounts receivables as needed;
  • Other duties as assigned by management.

 

Educational Background Required:

·         Bachelor’s Degree;             

  • 5 years or more high end sales experience.

 

Knowledge, Skills and Abilities:

  • Strong prospecting, analytical and presentation skills;
  • Ability to meet challenging marketing and sales objectives in a competitive marketplace;
  • Outstanding interpersonal skills and ability to deal effectively with clients;
  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, and well organized;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

Certifications

None required.

Working Conditions:

Travel Requirements:

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands:

This position requires the ability to lift up to 10 pounds.

Work Environment:

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Event Operations/Management
Assistant Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)

Do you love the roar of live hockey and the smells of popcorn and team spirit?  Do you also enjoy working collaboratively with a diverse group of colleagues who are at the top of their game, value your input and proudly post photos with you on social media having the time of your life at our arena? Does the prospect of supporting three-time Stanley Cup Champions the New Jersey Devils in a state-of-the-art arena give you “all the feels”? If you answered “YES” to any of these questions, then maybe you are the next rockstar, Jedi, superhero or Muggle we will proudly welcome in to our family!

Position Summary:

The Assistant Manager, Event Services will be responsible for supporting Prudential Center and New Jersey Devils experiential and ancillary event operations through collaboration, sourcing, planning, coordination and execution. The position will translate event related concepts and initiatives from internal & external stakeholders into executable experiences that will promote the brand, its partners & sponsors and achieve organizational goals. 

This role will work closely with the Senior Manager, Event Services & the Senior Manager, Experiential Marketing & Fan Engagement to execute events that will recruit and retain season ticket members, fulfill community engagement goals and activate partnerships.  The role will be tasked with sourcing vendors and overseeing setup and breakdown of events that comply with all building and legal standards. 

 The ideal candidate must be a self-starter who can efficiently prioritize multiple requests and objectives into actionable plans and tasks. S/he has a strong understanding of event management/experiential marketing, event operations & production and can thrive in a dynamic environment.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

·         Plans and executes world-class events for the following departments:

o   Ticket Sales, Group Sales, Partnerships

·         Supports Senior Manager, Event Services on all team and company-wide events;

·         Creates timing, staging and schedules for all events;

·         Implements and enforce facility rules, regulations, policies and procedures;

·         Compiles and communicates all event requirements to various departments;

·         Works with building caterer to create menus for events;

·         Assists with Prudential Center events as needed inclusive of fan events and concourse activations;

·         Partners with the Senior Manager, Experiential Marketing & Fan Engagement and Manager, Event  Services to plan and execute Marketing Partnership and Premium Events;

·         All other duties as assigned.

Qualifications:

·         Bachelor’s Degree required;

·         2-3 years of professional experience, preferably within the Hospitality or Entertainment industries.

 

Knowledge, Skills and Abilities:

 

·         Must have background and experience in event planning;

·         Ability to remain calm in high-pressure situations and come from a place of being solutions based should any issues arise;

·         Must be able to identify problems, their sources and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

·         Must work well in a team environment;

·         Must have experience in the food & beverage industry including menu selection;

·         Candidate must be able to manage multiple egos and ensure vendors and clients maintain professionalism while working on any given project.

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 50 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)

Job Description

This position will develop complex animations in-line with current design trends in Adobe AfterEffects, Photoshop and Cinema4D to be used across many St. Louis Blues platforms, with a focus on in-game entertainment and web productions. Position will work closely with department colleagues, as well as other inter-department to ensure that all project objectives, including creative direction, branding guidelines, and required deadlines, are successfully achieved.     

 The incumbent should be a highly motivated and creative self-starter with an unparalleled work ethic and the desire to be the best. 

Responsibilities

  • Responsible for creation of game day graphics including feature titles, lower thirds, fan prompts, advertisements and stat pages.
  • Conceptualize, design and transform scripts and visualizations into fluid, highly effective motion graphic animations.
  • Design polished animations to be displayed on video board, LED ribbon, television, IPTV, web media player and new media.
  • Assist in devising new and creative in-game and in-arena entertainment, including on-ice promotions, video pieces, fan interactive elements, mascot skits, etc.
  • Work in conjunction with the Broadcast Department, Graphics Department and Video Production Department to maintain St. Louis Blues brand integrity .
  • Perform game night duties as assigned by management.

Qualifications

  • Bachelor’s Degree required in a related field;  Graphic design, Visual Effects/Motion Graphics.
  • Advanced knowledge of Adobe Creative suite is a must!  
  • Experience with Production equipment and software is a plus (i.e, Daktronics, Xpression, switchers, audio consoles, editing programs, lighting and cameras.)
  • 4 years of hands-on experience required or equivalent experience accepted.
  • Excellent time-management skills. Ability to juggle several projects at once, remain calm under pressure, and consistently contribute to a fun, fast paced environment with high expectations and tight deadlines.
  • Confident communicator with ability to work independently and/or collaborate effectively as part of a project team. Must be comfortable accepting feedback, alternate approaches, and specific direction.
  • Passion for excellence, attention to detail, and continual improvement. High degree of personal integrity and honesty. Desire to maximize the guest experience and quality of all projects. 
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have online portfolio?
2. If you have an online portfolio, please provide the link.


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - AHL - Texas Stars - Texas Stars (Cedar Park, TX)

Join the Dallas Stars family by applying for employment at our AHL affiliate, the Texas Stars.

JOB SUMMARY:  The Group Sales Account Executive generates new group ticket sales along with managing existing accounts. Responsibilities include planning, selling and executing large group and theme nights while driving revenue and achieving overall sales and attendance goals of the Texas Stars. Additional individual sales goals Account Executives are required to meet are full season and partial season ticket sales. Key traits to exhibit are confidence, creativity, enthusiasm, attention to detail and strong work ethic.

ESSENTIAL FUNCTIONS:

  • Responsible for re-establishing our relationship with past group buyers and building relationships with new clients
  • Identify new business opportunities
  • Organize meetings with clients to assess needs and present opportunities
  • Join professional associations and attend networking events to gain awareness of our product in the local business community
  • Generate sales leads to facilitate the maximum number of sales and revenue   
  • Meet or exceed daily call and outside appointment minimums
  • Meet or exceed weekly, monthly and long term sales goals in the areas of group ticket sales and season ticket sales
  • Prospecting, qualifying leads and setting face-to-face appointments at H-E-B Center for new business
  • Maintain electronic account records for the upkeep of customer relationship management database
  • Work within a team environment to achieve common Club goals
  • Provide excellent customer care and quality service to our customers
  • Entertain current and potential clients at various Texas Stars games and events
  • Visit clients during games
  • Prospect for new business and maintain current customer relationships at home games
  • Maintain good attendance and punctuality
  • Sell inventory to special projects (concerts, events) upon request
  • Work all home games – entertain clients, fulfill group obligations, pursue new business opportunities, and answer client service and sales questions at the Stars Sales Booth and around the arena
  • Other duties as assigned

 

REQUIRED EDUCATION AND EXPERIENCE:

  • College degree
  • Excellent customer service, communication and interpersonal skills
  • Prior sales experience
  • Ability to maintain electronic account records for the upkeep of customer relationship management database in CRM system
  • Capable of taking on multiple projects, assignments and group events with exceptional results
  • Ability to work under pressure to meet deadlines
  • Independently take action beyond what is called for
  • Be able to generate original and imaginative solutions to business opportunities
  • Maintain and reflect a positive attitude 
  • Ability to work long hours including evenings, weekends and holidays

 

PREFERRED EDUCATION AND EXPERIENCE:

  • College degree in Sports Management or Business strongly preferred.
  • Knowledge of Ticketmaster Archtics.
  • Extended working hours periodically required as directed by business needs.

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)

POSITION TITLE: 50/50 Raffle Game Day Staff (Part-Time)

DEPARTMENT: The Florida Panthers Foundation

REPORTS TO: Executive Director of the Foundation

FLORIDA PANTHERS MISSION:  The mission of the Florida Panthers Foundation is to build a better future for the children of South Florida. Through philanthropic partnerships, grants, donations and community outreach programs, the Foundation maintains a focus on children’s health, fitness, education and cultural needs.

POSITION SUMMARY: The Florida Panther Foundation is looking for high-energy, motivated sellers to join our million-dollar 50/50 raffle sales team for the 2016-2017 season.

JOB DESCRIPTION / REQUIREMENTS:

·         Sell raffle tickets to fans pre-game and through the end of the second period intermission.

·         Educate fans on the details of the 50/50 raffle program and answer questions fans may have about the program.

·         Accurately handle the sale and distribution of the tickets, following program requirements.

·         Responsible for accurate cash count - submitted to Coordinator at the close of the shift.

·         Understand the mission of the Florida Panthers Foundation.

·         Hours: approx 4 hours each Florida Panthers home game.

QUALIFICATIONS:

·         Must be over the age of 18 years.

·         Must be able to provide own means of transportation.

·         Prior experience and responsibility of handling cash.

·         Ability to interact positively with large fan base.

·         Must be detail oriented and have strong organizational skills.

·         Strong sales skills and verbal communication skills.

·         Candidates must be willing to work nights, weekends and holidays if necessary.

·         Having a flexible schedule that allows for working all panthers home games.

Call time for this position will be 1 ½ hrs prior to puck drop. It requires an outgoing personality and a passion for raising money for the Florida Panthers Foundation.


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Sales & Marketing: Ticket Operations
Ticket Operations Assistant - Vegas Golden Knights (Las Vegas, NV)

Overview:

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking an experienced candidate for the Assistant, Ticket Operations in preparation for our inaugural 2017-18 season.

Department: Ticket Sales & Operations
Job Title: Ticket Operations Assistant
Reports To: Director, Ticket Operations

Job Purpose:

The Ticket Operations Assistant is responsible for executing the best practices as outlined by the Director of Ticket Operations and team box office, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, an eye towards the future of technology and ticketing, and a desire to begin a career in operations. He/she will play an integral role working with various business units, including ticketing, premium seating, finance, IT, analytics, and operations. He/she will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.  

Essential Duties and Responsibilities:

  •  Process tasks/orders using team’s designated ticketing software, AXS/Veritix
  • Assist Director with building offers, events, price codes as directed by senior management
  • Assist in overseeing all financial reconciliation in regards to daily reports, monthly reports and event settlements.
  • Organize department files, archives, and key historical data
  • Work all home games and assist with team events as directed
  • Serve as forefront of customer experience on game days in box office and provide exemplary service
  • Identify and propose efficiencies for ticketing and premium operations
  • Maintain Ticket Operations department policies and procedures.
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Act as primary liaison between ticket operations and ticketing/premium Account Executives
  • Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations
  • Efficiently collaborate with director to process full season, partial, group and single game ticket sales and ensure printing and delivery of tickets occur in a timely manner
  • Responsible for excellent customer service
  • Other duties, as assigned by the Director, Ticket Operations

Required Knowledge/Skills/Job Qualifications:

  • Understanding of ticketing system with willingness to learn intricacies of ticket operations and its respective technologies.
  • Enthusiastic, creative, and able to think both strategically and tactically.
  • Experience to appropriately work with and around confidential information
  • A self-starter
  • Ability to work in a dynamic; fast paced environment.
  • Highest level of personal and professional integrity
  • Strong customer service skills
  • Efficient in computer skills with a focus on Microsoft Word and Excel
  • Willingness and ability to work long hours, including holidays and weekends as required

 Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required
  • Understanding of basic Microsoft Excel functions

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Sales & Marketing: Ticket Sales
Account Executive, Group and Event Suite Sales - Vegas Golden Knights (Las Vegas, NV)

Overview: 

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking experienced candidates for the role of Account Executive, Group and Rental Suite Sales in preparation for our inaugural 2017-18 season.

Department: Ticketing & Premium
Job Title: Account Executive, Group and Rental Suite Sales
Reports To: Director, Group & Premium Experience Package Sales

An Account Executive, Group and Rental Suite Sales is directly responsible for all revenue goals associated with developing and growing an active base of group and corporate business accounts for Golden Knights home games at T-Mobile Arena. The position will focus on pure group ticketing through youth groups and other traditional market segments, and will also have a strong focus on hospitality outings in the premium suite and group party areas. This is achieved through world class service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, and programs.  Please note this is a Sales and Service position, and generating new business through referrals, add-ons and upgrades will also be an important part of this role.

Responsibilities:

·  Establish foundation for pure group and event suite relationships

·  Meet and exceed revenue goals within these segments

·  Present oneself as the key go-to-person for active account base

·  Sell Upgrades, Add-Ons, and referrals

·  Build strong relationships with accounts through pro-active communication, including seat visits, phone calls, emails and other touchpoints

·  Make a minimum of forty outbound calls per day

·  Effectively communicate all team happenings, events, and available inventory

·  Be pro-active, respond to and resolve all customer complaints, requests, and inquiries from active accounts; handle difficult fans and situations in a calm and professional manner

·  Ensure ticket information and data are accurate and complete for account base

·  Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and premium seating accounts

·  Ability to also work nights, weekends and holidays as needed

Required Knowledge/Skills/Job Qualifications:

·  Excellent Communication Skills-interpersonal, verbal, written, sales

·  Problem Solver; Creative; Detail Orientated and a Team Player

·  Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues

·  Working knowledge of a ticketing system

·  Previous experience with a CRM system (SalesForce, Microsoft CRM, etc)

Education / Experience: 

·  Bachelor’s degree in business/sales/marketing/sports management or similar required.

·  Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required


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Sales & Marketing: Premium/Suite Sales
Account Executive, Ticketing & Premium - Vegas Golden Knights (Las Vegas, NV)

Account Executive, Ticketing & Premium

Overview: 

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking experienced candidates for the role of Account Executive, Ticketing & Premium in preparation for our inaugural 2017-18 season.

Department: Ticketing & Premium
Job Title: Account Executive, Ticketing & Premium
Reports To: Director, Ticketing, Suites & Operations

An Account Executive, Ticketing & Premium is directly responsible for all revenue goals associated with an assigned account base of existing season ticket members, with a priority on renewals and retention, as well as generating revenue through the sale of new season ticket and premium seating. This is achieved by providing world class service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, and programs.  Please note this is a Sales and Service position, as generating new business through referrals, add-ons and upgrades will also be an important part of this role.

Responsibilities:

  • Improve year-over-year season ticket member satisfaction
  • Meet and exceed retention and associated revenue goals with assigned account base
  • Present oneself as the key go-to-person for assigned account base
  • Sell Upgrades, Add-Ons, and referrals
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other touchpoints
  • Make a minimum of forty outbound calls per day
  • Effectively communicate all team happenings, events, and member benefits relevant to assigned account base
  • Be pro-active, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
  • Ensure ticket member information and data are accurate and complete for assigned accounts
  • Assist in developing and delivering customized benefits, programs and events to drive loyalty within assigned account base
  • Assist in arranging Special Events such as STH Skating Events, Happy Hours, Viewing Parties, Focus Groups, etc.  Includes sending invitations and tracking RSVP’s as well as planning of event set up
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

Required Knowledge/Skills/Job Qualifications:

  • Excellent Communication Skills-interpersonal, verbal, written, sales
  • Problem Solver; Creative; Detail Orientated and a Team Player
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
  • Working knowledge of a ticketing system
  • Previous experience with a CRM system (SalesForce, Microsoft CRM, etc)

Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
  • Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have in a ticket sales and/or service capacity?
2. What sets you a part from other candidates?


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