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Current available jobs in Sales & Marketing:


» Arizona Coyotes Foundation Manager - Arizona Coyotes Hockey Club (Glendale, AZ)
» Fan Relations Manager (Season Ticket Service) - Boston Bruins (Boston, MA)
» Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)
» Data Integrity Specialist - Brooklyn Sports & Entertainment (Brooklyn, NY)
» 2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)
» INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)
» Premium Seating Account Executive - Columbus Blue Jackets (Columbus, OH)
» Group Event Specialist - Columbus Blue Jackets (Columbus, OH)
» Mascot Assistant - Dallas Stars (Frisco, TX)
» Guest Experience Designer - Detroit Red Wings (Detroit, MI)
» Activation Specialist - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive, Premium Seating - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive - Florida Panthers Hockey Club (Sunrise, FL)
» Senior Director/Director of CRM Database, Reporting and Business - Florida Panthers Hockey Club (Sunrise, FL)
» Manager, Ticket Operations - Florida Panthers Hockey Club (Sunrise, FL)
» Ice Crew Member - Los Angeles Kings (El Segundo, CA)
» 50/50 Raffle Seller - Part Time - Los Angeles Kings (Los Angeles, CA)
» Fan Service Associate (part time) - Los Angeles Kings (El Segundo, CA)
» Event Sales Account Executive, Hockey Development - Los Angeles Kings (El Segundo, CA)
» Guest Experience Manager - Minnesota Wild/Xcel Energy Center (St. Paul, MN)
» Box Office Ticket Seller (Part-Time/Seasonal) - Monumental Sports & Entertainment (Washington, DC)
» Group VP, Partnerships - National Hockey League (New York, NY)
» Director, Strategic Planning - National Hockey League (New York, NY)
» Account Executive, Group Events - New Jersey Devils (Newark, NJ)
» Sales Associate - New Jersey Devils (Newark, NJ)
» Account Manager, Group Sales - New York Islanders (Brooklyn, NY)
» Part Time Mascot - New York Islanders Hockey Club (East Meadow, NY)
» Group Sales Specialist - New York Rangers (New York, NY)
» Digital Marketing & Analytics Coordinator - Olympia Entertainment (Detroit, MI)
» Media Marketing Manager - Olympia Entertainment (Detroit, MI)
» Coordinator, Project Management - Prudential Center & New Jersey Devils (Newark, NJ)
» Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)
» Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)
» Ticket Sales Associate - Rochester Americans (Rochester, NY)
» Blues Street Team - St. Louis Blues (St. Louis, MO)
» Premium Sales Executive - St. Louis Blues (St. Louis, MO)
» Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)
» Director, Premium Service - TD Garden (Boston, MA)
» Suite & Premium Services Manager - Vegas Golden Knights (Las Vegas, NV)


Sales & Marketing: Fundraising/Major Gifts
Arizona Coyotes Foundation Manager - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                    Arizona Coyotes Foundation Manager

Department:              Arizona Coyotes Foundation

Reporting:                  Executive Director of the Arizona Coyotes Foundation

Job Summary

The Arizona Coyotes Foundation Manager will assist with the day-to-day operations of the Arizona Coyotes Foundation.  The Manager will interact with members of all Arizona Coyotes departments to facilitate internal and external development, communication of, and implementation of programs and initiatives.  They will use various channels to publicize donation opportunities, special events and programs for the Arizona Coyotes Foundation. The Manager will focus specifically on supporting fundraising activities, increasing donations, and managing administrative functions of the foundation.  The Arizona Coyotes Foundation Manager will report to the Executive Director of the Arizona Coyotes Foundation.

Tasks and Responsibilities:

·         Assist Executive Director with development and implementation of all special events, donation opportunities and recognition activities.

·        Coordinate game-day operations including 50/50 Raffle, in game fundraising, scoreboard messages, Zamboni ride, etc.

·         Responsible for developing new money donations and partnerships.

·         Manage donor database and regular donor communications.

·         Interview, hire, schedule, train and monitor game day interns assisting with all in game fundraising.

·         Interact with all departments within the Arizona Coyotes, building relationships and working with them to promote team and foundation coordination.

·         Work closely with Website Coordinator to provide content for the Arizona Coyotes Foundation website section.

·         Manage Arizona Coyotes Foundation social media sites.

·        Provide administrative support and assist other Arizona Coyotes Foundation initiatives as directed by the Executive Director of the Arizona Coyotes Foundation.

·         Assist with financial reports for the Arizona Coyotes Foundation (fundraising budget and expenses)

·         Assist with any additional duties as requested by Executive Director of the Arizona Coyotes Foundation.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

·      Undergraduate Business degree required

·      Positive attitude, strong personal engagement and excellent written and verbal communication skills

·      Ability to work well under pressure and multi-task

·      Excellent time management skills

·      Proficient in Microsoft Word and Excel

·      This position requires weeknights and weekends as necessary in addition to normal business hours, including attending all home games

Experience:

·      Prior customer and donor service experience, preferably in sports industry

·      Required minimum 2-5 years’ experience event coordination and/or donor- focused fundraising and fund development

·      Administrative and financial background required

·      Experience self-managing budgets


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Sales & Marketing: Client Relations/Customer Service
Fan Relations Manager (Season Ticket Service) - Boston Bruins (Boston, MA)

Job Summary:

  • Oversees all Fan Relations retention efforts, Customer Service functions and outside inquiries relating to The Boston Bruins from Bruins season ticket holders, patrons, and fans.
  • Direct and oversee all Fan Relations strategy to maximize season ticket holder retention efforts.
  • Create season ticket renewal collateral and communications to season ticket holders to maximize retention efforts.
  • Collaborate with e-business to analyze season ticket holder renewal likelihood and take remedial and proactive approaches to maximize retention efforts.
  • Manages and directs all Season Ticket Holder Events and the delivery of Season Ticket Holder benefits at TD Garden.
  • Develop, create, and execute a comprehensive training program for new fan relations representatives.
  • Direct the timely resolution of all season ticket holder customer service issues to ensure the maximization of guest experience.
  • Assists sales staff with renewal process at TD Garden to maximize sales and profitability.
  • Collaborates with Boston Bruins Box Office on all ticket related issues and assists with upgrades to maximize client experience.
  • Interacts with Bruins clients on-site at all games to maximize customer service and optimize the client experience.
  • Manages daily functions of Sr. Fan Relations Representative and Fan Relations Representative.
  • Oversee the renewal and new sales efforts in our Legends Club to Bruins Season Ticket Holders and Game Plan Holders.
  • Responsible for communication and planning around the Legends Club to Boston Bruins clients.
  • Oversee the renewal and new sales efforts in our Legends Club to Bruins Season Ticket Holders Responsible for communication and planning around the Legends Club to Boston Bruins clients

Qualifications:

Education: Bachelor's degree or equivalent

  • 5-10 years experience with ticket sales/service
  • 1-3 years prior supervisory experience
  • Excellent Communication skills, both written and verbal, detail oriented, empathetic, strong problem solving skills, strong analytical skills, and the ability to work with internal clients on a professional level
  • Strong interpersonal skills, strong listening skills, the ability to exhibit patience and calmness under difficult circumstances.
  • Knowledge of Microsoft Word, Excel, archtics ticket system and Insight - SmartDM

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-3 years of supervisory experience?
2. Do you have experience with sales and service in a sports organization?


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY

Brooklyn Nets seeks an Inside Sales Representative (s) to participate in an 11-month intensive entry-level sales program during which he/she will prospect and sell all season ticket plans offered for Brooklyn Nets at Barclays Center in Brooklyn, NY. Position participates in special projects/project team(s) as assigned, to identify potential customers within the metropolitan area and support overall departmental objectives. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Generate ticket sales revenue by cold calling area companies and individuals to set up face-to-face appointments and finalize sales of Brooklyn Nets All Access Passes, Full Season and Partial Season ticket plans, as well as other Barclays Center events;
  •  Generate leads by researching prospective clients within the metropolitan area and generating referrals;
  •  Achieve and exceed monthly and annual individual goals set by the Manager of Inside Sales;
  •  Attend Brooklyn Nets home games to promote the team, entertain prospective clients, and/or staff a ticket sales table on the concourse for in-game selling of ticket plans;
  •  Attend special Brooklyn Nets events such as Barclays Center Business Alliance meetings and other lead generating networking events in the region;
  •  Responsible for making 80-100 phone calls per shift.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty exceptionally.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  •  Bachelor’s degree required;
  •  Sales experience is a plus;
  •  Competencies in face-to-face presentations and event selling;
  •  Proficient with Microsoft Office, Outlook and related software skills;
  •   Strong time management and organizational skills;
  •   Excellent verbal and written communication skills, exuding a high level of energy and enthusiasm; 
  •   Excellent telephone manner.

B. Knowledge/Skills/Abilities

  •  Must have the ability to maintain an impeccable professional appearance;
  •  Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  •  Must have a strong sense of self-awareness and emotional intelligence;
  •  Must be able to maintain confidentiality and use the utmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must have an interest and ability in serving others as one of the primary functions of their job;
  • Must be self-directed and able to work independently;
  • Must be a flexible & reliable team player, both within own department and within the company as a whole;
  •  Must have a high level of communication skills and be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, written, face-to-face, over the phone, etc.) and being attuned to others through strong active listening skills; 
  •  Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  •  Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

Frequent Traveler (10 – 50% travel), the bulk of which is within the New York metropolitan area.               

B.     Physical Demands

This position requires the ability to lift up to 10 pounds

C.     Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets games and other special events. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Database Marketing/Analytics
Data Integrity Specialist - Brooklyn Sports & Entertainment (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for maintaining the integrity of all internal databases, including aspects of our CRM environment, ticketing system and disparate systems used by the organization.  This includes, but is not limited to:

  • Performing regular data audits to ensure systemic accuracies and cohesion

  • Creating and maintaining data mapping documentation and suggesting strategic improvements

  • Conducting periodic variable updates and appends  

  • Other duties as described in further detail below

The position reports will directly to the Director of Business Strategy and Analytics.  

II. ESSENTIAL DUTIES AND RESPONSIBILITIES.

  • Data Integrity

    • Perform ongoing data audits for all systems owned by the department for all entities;

    • Validate and QC data transfers between Archtics, CRM, and other platforms;

    • Liaise with internal stakeholders and external vendors in order to ensure accuracy of datasets;

    • Develop reporting tools that communicate checks and balances strengths and opportunities;

    • Assess training needs and gaps in current processes whether systemic or behavioral;

    • Ensure continuous quality management of data in both standardization and content.

  • CRM for Sponsorship

    • Develop and enhance CRM processes through internal requirements, best practices, user feedback, etc.;

    • Monitor data entry and ensure inventory and rate cards are updated and correct;

    • Assist in the creation of dashboards that drive utilization and insights;

    • Partner with CRM administrators on custom development and systemic improvements;

    • Serve as department resource and subject-matter expert for leadership and CRM users.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  • Bachelor’s degree required; preferably in statistics, economics, finance or information systems;

  • A minimum of two years experience in a related role;

B. Knowledge/Skills/Abilities

  • Technically proficient with MS Excel (Access a plus);
  • Intermediate to expert knowledge of SQL;
  • Familiarity with Microsoft Dynamics CRM a plus;
  • Knowledge of qualitative and quantitative research methodologies;
  • Knowledge of Ticketmaster Archtics system preferred;
  • Familiarity with SAS BI and data management solutions preferred;
  • Strong analytical skills;
  • Excellent written and oral skills;
  • Strong team work skills;
  • Strong time management and organizational skills;
  • Must work independently and self-motivate;
  • Ability to think outside the box;
  • Must have the ability to maintain a professional appearance;
  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
    • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

    • Must have strong teamwork skills and ability to self-motivate;

    • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis.                       

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets/New York Islanders games, Arena events and other events taking place on weekends and holidays. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Game Operations/Presentation
2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)

Game Presentation

Game Presentation Staff Members will assist in the implementation and execution of all in-arena activities including but not limited to: promotions on and off the ice, anthems, pre and post-game ceremonies, intermission entertainment, handouts, pavilion events and mascot duties for all 31 games of the 2018 IIHF World Junior Championship.  

  • Work with a team to execute all game day elements of the World Junior Championship at KeyBank Center, HARBORCENTER and New Era Field.
  • Take part in pre-game preparation, in-game implementation and post-game duties to effectively complete assigned tasks
  • Participate in fan interaction with and without team mascots 
  • Assist other departments with game-day initiatives as assigned 
  • Promote a positive fan experience and work as part of a creative team
  • Must be willing to work flexible hours, including holidays and weekends. Times will vary between 10 a.m. – 11:30 p.m.

·         Must be willing to assist other areas of operations if the situation arises


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Ticket Sales
INSIDE SALES REPRESENTATIVE - Colorado Avalanche (Denver, CO)

 OVERVIEW:

The Colorado Avalanche are seeking passionate, coachable, and driven individuals to join our team.  This entry-level position is a full-time seasonal position.  Many of the Avalanche leadership team have begun their careers in Inside Sales positions throughout the industry and are looking to instill the values and culture on these highly motivated individuals.    Our culture is composed of a balance of professionalism, hard work, and most importantly, fun. The Inside Sales team is the foundation of our organization.  We look to develop those ambitious individuals that understand the fundamentals of the sales process and absorb the culture of Kroenke Sports and Entertainment.

MINIMUM POSITION RESPONSIBILITIES:

  • Generate revenue through selling new full season tickets, partial ticket packages, and group tickets

  • Exceeds over 80 cold calls per day

  • Meeting or exceeding weekly and monthly sales goals

  • Sets a minimum of four face-to-face appointments with prospective clients at the Pepsi Center

  • Proactively prospecting the new leads through networking, referrals, and research

  • Generating new leads through working sales tables at every game

  • Exhibits excellent customer service to both current and prospective clients

    MINIMUM POSITION QUALIFICATIONS:

  • Team-first attitude

  • Possesses a friendly and professional telephone manner

  • Strong verbal and listening skills

  • Strong desire to start a sales career in the sports industry

  • Demonstrates a positive  and professional attitude at all times

  • Ability to maintain a flexible work schedule (evenings and weekends)

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards

     

     

    PREFERRED POSITION QUALIFICATIONS:

  • 4-year college degree and commitment to be a sports sales industry leader

  • Strong computer skills

  • Advanced phone sales training

  • Team and League knowledge


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Sales & Marketing: Premium/Suite Sales
Premium Seating Account Executive - Columbus Blue Jackets (Columbus, OH)

Department: Corporate Partnerships

Supervisor: Premium Seating Manager

Summary

Responsible for the sale of premium seating lease products for all Columbus Blue Jackets games and Nationwide Arena events.  Primary focus of the position is on suite leases with a secondary focus on loge box and terrace table leases.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Grow premium seating revenues through the acquisition of new and renewal of existing suite, loge and terrace table customers.

Annually secure new long-term premium seating partnerships through the execution of effective sales calls and presentations promoting premium seating products with a focus on suite leases.

Build and strengthen new as well existing relationships with key decision-makers among local, regional and national companies by fostering trust and collaboration.

Conduct daily sales conversations with key decision-makers via inbound and outbound phone calls, meetings, presentations, Nationwide Arena tours, and other effective means.

Effectively qualify leads and maintain an active pipeline of potential business opportunities.

Work closely with Premium Seating Account Specialists to ensure inventory integrity, and high levels of service for premium seating clients.

Complete all licensing agreements and collects all monies due, including any past monies due.

Provide accurate and reliable reporting information to be used in forecasting and management updates.

Attend Columbus Blue Jackets home games and Nationwide Arena special events to ensure fulfillment of partnerships and to entertain and engage with current and prospective premium seating partners.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from a four-year college or university; 2-4 years related sales experience in the sports and entertainment industry; or equivalent combination of education and experience. 

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those encountered or that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. 

While performing the duties of this Job, the employee is occasionally exposed to cold. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a U.S. citizen, permanent resident of the U.S. or otherwise authorized to work in the U.S.?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Sales & Marketing: Ticket Sales
Group Event Specialist - Columbus Blue Jackets (Columbus, OH)

Summary

Drive ticket revenue for the Columbus Blue Jackets through the sale of group tickets and single game premium hospitality areas by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Sell Columbus Blue Jackets ticket options including group tickets, single game premium hospitality areas and season ticket packages.

Sell premium hospitality areas for Nationwide Arena concerts and family shows.

Annually renew assigned accounts.

Build and strengthen relationships with key decision-makers among local, regional and national companies by fostering trust and collaboration.

Execute pro-active and personal touch points with customers and prospects, including but not limited to, outbound phone calls, e-mail correspondence, in-arena and out-of-office appointments, and interaction at exclusive customer events and home games. 

Create customized group outing packages by leveraging the Blue Jackets fan experience packages, private meeting space or premium hospitality areas.   

Generate leads independently through prospecting, canvassing, networking and referrals. 

Maintain complete and accurate computerized records of all client interactions in the CRM database. 

Work home games and other events to support ticket sales initiatives; this position requires working occasional weekday and weekend evenings and occasional holidays.  

Propose creative ideas to the Ticket Sales & Service leadership team to enhance all aspects of the customer experience, including new benefit programs, special events and fan experiences.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university in business, sport management/marketing or similar field; and at least 2 years related sales experience; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should preferably have knowledge of Microsoft Office Software, CRM, Ticketmaster and Archtics.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Sales & Marketing: Mascot
Mascot Assistant - Dallas Stars (Frisco, TX)

JOB SUMMARY: Position serves as an event day assistant for the Club’s official mascot, Victor E. Green. 

ESSENTIAL FUNCTIONS:

  • Assist full-time mascot at designated off-site appearances

  • Assist Victor E. Green at designated home games

  • Must be able to arrive at home games two hours prior to puck drop

  • Must be physically able to stand for long periods of time and carry up to 40 lbs.

  • Must be willing to interact with fans and speak for mascot at appearances

  • Provide overall support to the Game Entertainment & Promotions Departments

  • Maintain condition of mascot costume

  • Provide creative assistance to presentation, skits, and other in-game promotions

  • Adhere to Mascot Program rules

REQUIRED EDUCATION AND EXPERIENCE:

  • Must be 18 years old

  • Must be at least a high school graduate, college degree preferred

  • Ability to ice skate is a plus

  • Must have reliable transportation and a good driving record

  • Must be creative and understand non-verbal acting and communication

  • Must be in a physical state that allows you to perform under extreme conditions

  • Must possess a basic knowledge of the Dallas Stars and the National Hockey League

  • Flexible Schedule

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an arena environment.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

To Apply for this job, go to Teamwork Online.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in the DFW area?
2. Can you ice skate? If not, are you willing to learn?


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Sales & Marketing: Client Relations/Customer Service
Guest Experience Designer - Detroit Red Wings (Detroit, MI)

Job Summary: 

The Guest Experience Designer is responsible for continuously advocating the guest perspective and driving performance of turning moments into memories for our guests. The role provides functional and business expertise to identify, evaluate, develop and drive guest improvement initiatives which create an extraordinary guest experience. This person will take the lead in the development and implementation, facilitation and measurement of programs related to service enhancement for all venues and the District Detroit overall.

Olympia Entertainment fosters a culture of guest-centricity by providing the tools, training, processes and support to empower each colleague to consistently deliver exceptional guest service to drive profitable growth.

Key Responsibilities:

  1. Orchestrates guest perspective journey mapping techniques, to include activities such as analysis of surveys and operational metrics, guest focus groups, frontline colleague focus groups, functional pain point/opportunity analysis, etc.

  2. Partners with the guest and client experience leaders to develop service strategies and programs with visible metrics to promote the highest level of consistent service to guests and clients in alignment with company goals and objectives.

  3. Manages the secret shopper program ensuring timely response and reporting out of shop data and scores; liaisons with vendor.

  4. Reviews guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.

  5. Partners with operating leaders, regularly reviewing and analyzing data to generate action plans to address service deficiencies/goals in the areas of process improvement, training and colleague performance management.

  6. Partners with Human Resources Training to facilitate guest service training to event staff, during corporate new hire orientation driving a guest centric culture.

  7. Represents guest experience / voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise

  8. Conducts a weekly guest experience meetings with department leaders, communicates performance, supports and pushes action plan efforts.

  9. Partners with Communication to ensure consistent and timely communication of property service scores via multiple communication channels.

  10. Develops a recognition program surrounding guest service related programs, i.e. internal shop scores and exceptional mentions.

  11. Leads and develops a team of Guest Experience Champions to conduct deep dives/self-assessments and identify improvement opportunities and solutions

  12. Champion the internal communication of guest experience related matters and updates to all Ambassadors in the hotel

  13. Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback

  14. Work closely with Department Heads to assess service standards and delivery on a regular basis

  15. Ensure the relevant teams and stakeholders respond to all Guest feedback, e.g. consumer-generated content on various social media sites

  16. Reviews and communicates best practices implemented in other venues

  17. Creates presentations and prepared periodic reports

  18. Work with partners and create buy-in.

  19. Leads planning and budgeting process for projects

  20. Performs all other job related duties as requested.

Supplemental Job Functions:

  1. Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s Degree or equivalent work experience.

  2. A minimum four (4) years of relevant experience designing guest services experience programs. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

  3. Possess the highest integrity and ethical standards.

  4. Proven track record of developing and delivering impactful guest experiences

  5. Ability to develop fresh approaches and innovate as appropriate.

  6. Demonstrated strategic thinking and planning skills.

  7. Able to translate guest needs into business solutions using creative problem solving.

  8. Advanced analytical/problem solving and research skills

  9. Ability to work independently and lead cross-functional groups during projects.

  10. Highly organized, meticulous, and detail oriented.

  11. Persuasive public speaking and presentation skills.

  12. Collaborative disposition with a proven ability to influence leadership and indirect

    peers.

  13. Exceptional interpersonal skills to build and maintain strong relationships with a diverse workforce.

  14. Current on new methods of integrating technology with business strategy.

  15. Consumer research experience (e.g., surveys, segmentation / personas development, focus groups, etc.)

  16. Natural curiosity to get into the details.

  17. Working knowledge of Microsoft Word, Excel, and Power Point.

  18. Ability to work days, nights, weekends and holidays.

  19. Large scale, fast-paced sports/entertainment experience, preferred.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to moderate - high noise level.

  3. Frequent visual/auditory attention.

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Sponsorship Services/Activation
Activation Specialist - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE: Activation Specialist
DEPARTMENT: Corporate Partnerships
REPORTS TO: Manager, Activation

POSITION SUMMARY:

Requires the strategic development, implementation and day-to-day management of Corporate Partnership accounts to enhance overall investment value for sponsors and increase long-term revenue for the organization.

JOB DESCRIPTION / REQUIREMENTS:

  • Build and sustain ongoing relationships with internal team members and with the individuals associated with the organization’s Corporate Partners

  • Develop creative activation programs for Corporate Partners leveraging the breadth of assets within the Panthers, BB&T Center and Panthers IceDen portfolios

  • Manage all of the day-to-day communication with assigned Corporate Partner accounts

  • Execute all contractual sponsor deliverables for Corporate Partner accounts by interfacing and collaborating with the following:

    • 3rd-party vendors to facilitate the production of branded signs / media elements, POS materials, etc.

    • Internal departments such as Marketing, Game Presentation, Operations, Event Services, Community Relations, Box Office, etc. to execute elements

  • Identify and manage any upsell opportunities with existing Corporate Partner accounts

  • Other duties as assigned

QUALIFICATIONS:

  • Excellent interpersonal skills with the ability to communicate effectively – both verbally and in writing - with all Corporate Partners and everyone within the organization

  • Strong ‘sense of urgency’ and ‘team first’ mentalities

  • Ambitious self-starter, with the talent to manage multiple projects simultaneously

  • Good working knowledge of Word, Excel and PowerPoint

  • Ability to work a flexible schedule including nights, weekends, and holidays

  • Bachelor’s Degree in Marketing, Business Management, or Sports Management required


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Sales & Marketing: Premium/Suite Sales
Account Executive, Premium Seating - Florida Panthers Hockey Club (Sunrise, FL)

Account Executive, Premium Seating

The Florida Panthers are searching for energetic and motivated Sales candidates to sell Premium Suites and Club Seating at BB&T Center for all Florida Panthers home games, Concerts and Events. 

Responsibilities/Duties

  • Responsible for selling Premium Suites and Club Seating through outside sales, cold calling and personal networking

  • Required to make 60+ calls per day

  • Set up face to face and in arena appointments to potential buyers and current customers

  • Sell and negotiate long-term suite leases

  • Attend networking and community events

  • Provide superior and professional customer service to clients and prospects

  • Perform game day responsibilities, including client and prospect visits and entertaining

  • Meet and exceed short and long term sales goals

Qualifications

  • Minimum of three years of successful sales experience. 

  • Proven track record of meeting and exceeding sales goals. 

  • Highly motivated with desire to be successful

  • Detail-Oriented, organized and the ability to multi task

  • Ability to make cold calls and self-generate leads

  • Ability to speak and present products to potential buyers

  • Ability to work all Florida Panthers Home Games and BB&T Center concerts and events

  • Bachelor’s Degree, Sports Management or Business required and preferred

  • Ability to work flexible hours including nights, weekends and holidays


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Sales & Marketing: Ticket Sales
Account Executive - Florida Panthers Hockey Club (Sunrise, FL)

The Florida Panthers are a young and exciting NHL team on and off the ice playing at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and take their careers to the step beyond Inside Sales. An Account Executive at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Account Executives to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center in the Ft Lauderdale/Miami market. The Account Executive will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

Job Duties 

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans, group tickets and premium
  • 2-3 years of prior ticket sales experience in sports/entertainment is preferred
  • Make 60 + outbound calls daily from provided lists and self-prospecting
  • Prospect potential clients through daily phone calls and email leads
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals
  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software and Salesforce CRM to manage customer accounts
  • Develop, maintain and enhance relationships with our season ticket holders
  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other outside events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events 

Required Knowledge/Skills/Job Qualifications: 

  • Familiarity with Archtics and Salesforce CRM Platform
  • Aggressive, competitive and committed to growing the sports industry
  • Highly motivated with a desire to make this a lifestyle and be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Someone who leads by example in the office
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 
  • Minimum of 2-3 years sales experience, preferably in sports/entertainment

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Sales & Marketing: Database Marketing/Analytics
Senior Director/Director of CRM Database, Reporting and Business - Florida Panthers Hockey Club (Sunrise, FL)

Job Summary:

The Florida Panthers seek an enthusiastic, dedicated and highly organized individual for the SR Director/Director of CRM/Database, Reporting and Business Analytics; will be responsible for managing and maintaining the franchise’s CRM system and utilizing data to aid in sales and marketing initiatives. This person will also be responsible for sales reporting and custom analytics projects.  

Key Responsibilities: 

Sales/Marketing Support

  • Serve as administrator for Salesforce.com and existing sales reports and dashboards.
  • Work with end users to answer workflow and system-related questions regarding clients, prospects, products, pricing, best practices, etc.
  • Continuously improve dashboards and management reporting to drive productivity and sales insights within Salesforce.com and Ticketmaster.
  • Initiate the implementation of new CRM functionality, reports and dashboards within SF.com and Ticketmaster.
  • Implement new products and packages within the CRM and communicate updates throughout the company.
  • Develop and conduct new and on-going Salesforce.com training materials and act as a support resource for existing users post-training.
  • Analyze existing processes and make recommendations to streamline the overall sales operations process within the CRM and reporting structure.
  • Maintain the constant and consistent flow of information between the ticketing system and CRM to provide the most up to date leads for sales team campaigns
  • Assign leads from inbound inquiries and marketing campaigns.
     

System Operation:

  • Assist with the strategy for and implementation of a data warehouse

  • Integrate new internal and external data sources into databases and systems.

  • Maximize databases through data mining tools.

  • Modify the front end of CRM and marketing systems to consolidate and display information based on needs.

Analytics

  • Develop and deliver campaign analytics using industry best practices. Identify successful and unsuccessful campaign elements and recommend future actions and adjustments.
  • Work cross-functionally to develop and implement data-driven marketing campaigns to maximize ticket, premium, and corporate partnership sales and renewals.
  • Recommend segmentation strategies for new  marketing campaigns 
  • Provide analysis to identify current at-risk customers and support the development of the customer lifecycle
  • Proactively identify company or brand specific analytical projects to increase business intelligence.

 

Data Integrity

  • Understand, manage and maintain data and architecture within Salesforce and ensure integrity while keeping end user experience in mind.
  • Ensure that through the data architecture, cleansing processes and system design the data available to users is accurate and complete. 
  • Develop and produce timely reports to monitor changes in the various databases.

Industry knowledge

  • Stay abreast of CRM and marketing best practices, trends and regulations and provide consultation. 


Additional projects and responsibilities as assigned. 

Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree in related or relevant field.

  • Minimum three (4-5) years related experience (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work).

  • Minimum of two (2) years staff management experience preferred.

  • Experience with KORE Software, SSB and/or FanManager, Ticketmaster Archtics, or other relational databases preferred.

  • Proficiency in SQL and/or SOQL.

  • Extensive Coding Experience and Knowledge.

  • Experience with Microsoft Dynamics CRM, Archtics.

  • Proficient in MS Excel, SQL, Word, PowerPoint, and Access.

  • Proficient in writing queries to extract information from databases manipulating results to perform analyzes.

  • Excellent organizational and communications skills, with strong strategic thinking, attention to detail and an ability to work both independently and in teams.

  • Maturity, professionalism, and a strong work ethic are essential.

  • Effective oral and written communication skills.

  • Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment.

  • Ability to work extended hours, including evenings and weekends as necessary.

  • Possess the highest integrity and ethical standards.

  • Strong analytical and problem-solving skills.

  • Demonstrated ability to manage multiple complex projects and produce high-quality deliverables.

  • Possess strong initiative and self-motivation.

  • Experience working in the sports and entertainment industry, preferred


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Sales & Marketing: Ticket Operations
Manager, Ticket Operations - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:     Manager, Ticket Operations

DEPARTMENT:         Ticket Operations

REPORTS TO:            Sr. Director, Ticket Operations  

 

JOB DESCRIPTION / REQUIREMENTS:

  • Manage event manifests and event creation for all Florida Panthers events.
  • Manage Inventory for all Florida Panthers events.
  • Liaison with Ticketmaster and Sales/Service staff as it relates to all Florida Panthers events.
  • Build, submit, and manage all Florida Panthers ticket promotions through Ticketmaster.
  • Manage Archtics ticketing system and all ticket processing, including Sponsorship and Internal Ticket Orders for the Florida Panthers.
  • Manage the day to day finance reporting, working with finance to ensure accuracy.
  • Manage TM Access Manager
    • Import events
    • Set restrictions
    • Add/change device groups
    • Create ghost events for premium scanning
  • Manage the processing of all home and visiting team ticket orders.
  • Responsible for training the sales and service staff on Archtics processing.
  • Manage all part-time event day staff; including training and staffing.
  • Manage the printing and distribution of all internal ticket orders for Florida Panthers events.
  • Manage the yearly rollover and invoicing of Florida Panthers Season Tickets.
  • Assist with the yearly financial reporting for the Florida Panthers and BB&T Center.
  • Order all Will Call envelopes, Ticket Stock, and Office Supplies.
  • Fulfill other duties assigned by the Sr. Director and Director of Ticket Operations.

 

 

QUALIFICATIONS:

 

  • Minimum of 3 years Ticket Office Management experience required.
  • Strong understanding of Ticketmaster Host and Archtics system required.
  • Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required.
  • Knowledge of all Microsoft Office programs required.
  • Strong attention to detail, excellent communication skills, and extensive customer service skills required.
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.
  • Ability to work flexible hours including nights, weekends, and holidays.

  No phone calls please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have 3+ years of Ticket Operations experience? Please describe
2. 2. Are you authorized to work in the United States?


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Sales & Marketing: Game Operations/Presentation
Ice Crew Member - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION/QUALIFICATIONS:

The LA Kings are seeking an elite group of fun, energetic, talented, and outgoing guys and girls in top physical condition for the 2017-2018 NHL season.  If things like live sporting events, charity events, performing in front of 18,000+ fans, photo and calendar shoots, TV appearances, and promoting and representing the LA Kings brand in the community sounds like fun...then, we want to meet you!

The Kings Ice Crew is a co-ed, promotional and interactive team that represents the Los Angeles Kings organization at games, events, and marketing initiatives throughout the community. They are ambassadors for our organization and they are primarily responsible for making sure our fans (or new fans in the making) have the best experience possible no matter where they go.  The main job function is to be professional brand ambassadors, but it’s also part street team/promotional marketing team, part pro cheer/dance team (but NO actual cheerleading/dancing), and a group of super fans!  They are the bridge between our fans, our community, and our LA Kings team.

At games, the team assists with on-ice and in-arena contests, promotions, and activities (t-shirt tosses, ticket upgrades, prize giveaways, etc.), pumping up the crowd, and some even skate on the ice to remove build-up during media timeouts.  The team also represents the LA Kings organization at almost 400 outside events and appearances throughout the community, such as: charity functions, fan development events, promotional events, grassroots marketing events, etc.

HOW TO APPLY: Please visit www.lakings.com/auditions to RSVP for the auditions, and to download required application materials/view additional requirements and instructions. You must apply in-person.


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Seller - Part Time - Los Angeles Kings (Los Angeles, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Kings Care Foundation 50/50 Raffle Seller will play a crucial role within the organization’s game day operations. During each home game, 50/50 raffle tickets will be sold to fans with 50% of proceeds going to an individual and 50% of the proceeds benefiting nonprofit organizations. This position requires an outgoing, high-energy and enthusiastic personality, as sellers will be asked to approach fans attending the game on the concourse and suite levels.

Tasks and Responsibilities:

  • Sell 50/50 raffle tickets to fans at Los Angeles Kings home games
  • Comfortably handle large cash transactions, credit card machines and the sale and distribution of 50/50 raffle tickets throughout your work shift.
  • Work to engage fans and staff to spread awareness of the 50/50 raffle program and the Kings Care Foundation by approaching fans.
  • Problem solve quickly and efficiently. Answer questions fans may have about the 50/50 raffle program.
  • Responsible for meeting and/or exceeding designated sales goals per game.

Required Knowledge/Skills/Job Qualifications:

  • Must be 18 years of age or older.
  • Prior cash handling experience required.
  • Ability to interact positively with large fan base and work independently.
  • Self-starter who will consistently challenge oneself to increase their individual 50/50 raffle ticket sales.
  • Strong interpersonal and verbal communication skills.
  • Strong sales skills; a background in sales or marketing is strongly encouraged.
  • Candidate must be willing to work nights, weekends and holidays as necessary. Shifts are approximately 5 hours each and take place during LA Kings home games.
  • Must be able to stand/walk for long periods of times. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
  • Candidate will be subject to a background check and credit check.

Education and Formal Training:

  • Must have a High School Diploma or equivalent education.

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Sales & Marketing: Ticket Sales
Fan Service Associate (part time) - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL), Ontario Reign (AHL), Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Fan Service Associate is responsible for assisting the LA Kings Sales and Service staff with game day responsibilities, and sales and service support. The Fan Service Associate position will begin in mid to late June and continue for the entire regular season ending in early April. Post-Season hours may be scheduled on a case by case basis. Associates should be prepared for flexibility in their schedule with in office and game day hours. This is a part time position.

ESSENTIAL FUNCTIONS:

Duties include but are not limited to:

1.     Supporting the LA Kings Sales and Service Department in office

  • Responsible for servicing and building Season Ticket Member Wait List
  • Sell all LA Kings ticket initiatives and campaigns
  • Work alongside Account Executives to provide excellent customer service to existing and new clients
  • Outbound prospecting calls to assigned lead pool

2.     Supporting Kings Sales and Service Department at LA Kings Home Games

  1. Assisting with the fulfillment of game night Royal Experiences
    • Zamboni Riders, Photo on ice, Shot on Goal, penalty box, and more
  2. Assembly of game night Sales and Service area
    • Print sales collateral, set up lower sales booth, set up monitors and laptop
  3. Becoming familiar with the culture and roles within a professional sports organization
    • Work closely with Kings Sales and Service staff and gain valuable work experience
  4. Supporting and assisting at all LA Kings Events
    • LA Kings 5K, Meet the Players, Tip a King, etc.

SUPPORTIVE FUNCTIONS

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.

  • Provide excellent customer service to all internal and external employees/clients
  • Assist with general office duties and projects as needed
  • Communicate with/support departments as assigned by management
  • Execute special projects as assigned by management

 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Uphold a strong work ethic
  • Ability to follow direction
  • Create positive and strong working relationships
  • Assertive, persistent and results oriented
  • Possess strong written and verbal communication skills
  • Knowledge of computer programs such as Microsoft Office and Outlook (Ticketing Platforms preferred, but not required)
  • Ability to multitask and consistently re-prioritize based on sales department needs
  • Eagerness to learn
  • Possess a strong interest in sales
  • Motivated to have a career in Sports Sales and Service

QUALIFICATION STANDARDS

 Education:

  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides required knowledge, skills and abilities. BA from a 4-year college preferred.

Experience

  • Previous experience in client sales and service is preferred, but not required.

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Sales & Marketing: Fan Development
Event Sales Account Executive, Hockey Development - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

AEG and the Los Angeles Kings’ Hockey Development Department seeks a dynamic, outgoing individual to perform sales and marketing activities specifically designed to reach the local hockey community for the Los Angeles Kings. Sales goals will be established for all events and be tracked by management. The Hockey Development Event Sales Account Executive (ESAE) is responsible for the selling and marketing of all departmental hockey events in addition to the group ticket and event suite sales associated with the events.  ASAE will be required to work all revenue generating departmental events, select game nights, select ticket sales or public relations events, and other grassroots related events throughout the year.

ESSENTIAL FUNCTIONS:

  • Responsible for event sales and revenue numbers, direct solicitation of participants, and participation quotas
  • Assist in the creation and distribution of marketing collateral across a variety of platforms
  • Meet or exceed aggressive weekly, monthly, and annual sales goals and activity requirements
  • Generate revenue through group tickets sales with an opportunity to also sell Season Ticket, Partial Ticket Package, Premium Seating, and Individual Sales to an assigned set of clients in the local community
  • Responsible for telemarketing activities and creating new event programs to sell

Events included but not limited:

  • Fantasy Camp
  • Battle at the Beach Hockey Tournament Series
  • Summer Youth Hockey Camps
  • Adult and youth skills development clinics and workshops
  • Learn to Play programs

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:


The Hockey Development Event Sales Account Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

  • Excellent relationship building and communication skills that will result in revenue generation through ticket sales.
  • Polished presentations skill, with an ability to think and react to situations confidently.
  • A go-getter, with real drive and initiative to succeed and develop a career in the sports and entertainment industry.
  • Assertive, Persistent and Results-oriented.
  • While looking to succeed personally, be able to support team environment and adhere to departmental guidelines.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to oversee a project from start to finish.
  • Ability to use and pick up on complex computer programs.
  • Ability to consistently re-prioritize based on sales needs.
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis.
  • Ability to thrive under a competitive sales environment.
  • Ability to read and speak Spanish preferred.
  • Ability to read and speak Mandarin preferred.

QUALIFICATION STANDARDS:

Education:

  • BA from a 4-year college required.

Experience:

  • A minimum of 2 years of related experience
  • Experience in sales, marketing, project management, and client account management is required
  • In-depth knowledge of the sport of hockey required
  • Sales and marketing experience in the sports and entertainment industry preferred
  • In-depth knowledge of the local hockey community in Southern California is preferred

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Sales & Marketing: Event Operations/Management
Guest Experience Manager - Minnesota Wild/Xcel Energy Center (St. Paul, MN)

The Guest Experience team is dedicated to providing an exciting and memorable experience while ensuring the safety and security of all guests who visit the Xcel Energy Center, Saint Paul RiverCentre and Legendary Roy Wilkens Auditorium. 

Who are we looking for?  The ideal candidate will have a minimum of 3 years of event management experience or progressive customer service in hospitality, sports or the entertainment field. You will possess leadership characteristics that creates and maintains an engaging and team focused environment for our part-time guest service team. Working a variety of events, including concerts, hockey and tradeshows, you will thrive in a fun, fast-paced and dynamic environment that puts our guest’s experience and safety first. Lastly, you will be reliable, flexible and passionate, with a willingness to work collaboratively within a team environment.

Position Summary/Description:

The Manager of Guest Experience will serve as the Manager on Duty during events and is responsible for providing excellent customer service to all Xcel Energy Center, Roy Wilkins Auditorium and RiverCentre guests. Strong contributor in motivation and oversight of guest service functions to ensure staff satisfaction and retention while providing superior service and a safe environment for guests.  Office duties include an emphasis on payroll.

POSITION RESPONSIBILITIES

Event Duties:

  • Serve as Manager on Duty and execute all MOD responsibilities within Xcel Energy Center, Roy Wilkins Auditorium and RiverCentre.
  • Attend event day security meetings.
  • Cleary communicate pertinent event details to part-time staff during pre-event meetings.
  • Respond to guest inquiries and incidents to determine course of action.
  • Lead and direct resources at the scene of an incident, to minimize risk. Ensuring proper decisions are being made, documentation being kept and witness statements collected.
  • Review and create department bills for non-Wild events.
  • Ensures proper procedures are implemented during evacuations – working with EMG (Emergency Management Group) to ensure all steps are taken to evacuate fans and employees as safely as possible to a designated location. 
  • Execute building set-up for events including magnetometer placement, door signs for gates, ADA platforms and other requests set forth by management or client.
  • Complete event staff placement sheet for assigned events 2 days prior to each event occurring
  • Prepare and print event day materials for Guest Experience staff ensuring information is ready at scheduled report time.
  • Maintain an understanding of TicketMaster scanners, printers and radios ensuring the ability to troubleshoot problems as they arise.
  • Provide direction and support to contracted security and First Aid personnel. 
  • Document part-time employee issues while on duty and provide timely updates to Senior Manager. Ensure proper policies and procedures are followed.
  • Accurately complete and verify necessary documentation for Incident Reports, Event Recap Report and Ticket Counts.
  • Be observant to safety hazards and safety concerns of staff and act upon findings
  • Ability to manage and work in the Command Center
  • Ensure employee uniform standards are being met during shifts.
  • Maintain an understanding of magnetometers, setting of sensitivity levels, pass through counts and basic troubleshooting of errors.
  • Keep an active pulse on employee engagement, concerns and questions by listening and employing good judgment when interacting with the staff and guests. Report concerns to Senior Manager.
  • Remain fully versed on any policy changes and individual staff needs in order to answer general inquiries and provide effective guidance to resolve employee issues.
  • Activate Everbridge as needed

Non-event Duties:

  • Complete Guest Experience payroll.
  • Monitor ADA initiatives while seeking to continually improve practices.
  • Liaison with ASL Interpreters; scheduling, billing and payment
  • Manage employee appreciation/communication; i.e. staff contests, breakroom/bulletin board decorating, newsletter, team-building events.
  • Maintaining all aspects of department uniform; including ordering, distribution, maintenance and laundering.
  • Oversee Command Center and Employee Service operations including programs and processes.
  • Assist management in guest recovery efforts; tracking and prevention.
  • Liaison with Regions Hospital on fulfillment of doctor ticket requests.
  • Assist with implementation of staff recognitions and rewards; (i.e. break room décor, special events, food)
  • Attend facility meetings as required.
  • Participate in planning and execution of annual and on-going training.
  • Answer and respond to Guest Experience inbox and phone line inquiries within 24 business hours.
  • Provide maintenance checks of the arena levels and provide feedback to operations team
  • Contribute to the growth of the Guest Experience Department and be committed to exceeding guest expectations while displaying teamwork.
  • Performs other related duties as assigned.

Position Requirements

Formal Education & Certification

  • High School Diploma/ GED
  • Associates degree or equivalent experience in Sports and Entertainment Management, Hospitality Management or similar field preferred.

Knowledge & Experience

  • 3-5 years of progressive customer service experience
  • Customer service supervisory experience required
  • Proven computer skills including Microsoft Office, CRM and PowerPoint
  • Payroll experience is preferred
  • Crowd management practices as they pertain to safety, fire codes procedures etc.
  • Able to follow instructions and respond
  • Able to work with the guest and staff in a professional manner at all times

Personal Attributes

  • Customer service oriented and portrays a fan and employee friendly attitude and positive outlook
  • Strong organizational, planning and implementation skills
  • Demonstrate a high level of professionalism
  • Consistently models exceptional leadership characteristics with a high level of commitment to the role, team and organization 

  • Dependable, reliable, consistently on-time and well prepared and organized.  

  • Exhibits sound and accurate judgment  
  • Perform detailed work
  • Able to work independently and within a team and service oriented environment
  • Able to deal with frequent change
  • Able to work in a fast paced environment

Work Conditions

  • Available to work evenings, weekends and normal business days. Position primarily works events
  • Ability to stand/walk for 8+ hours at a time
  • Ability to lift and/or move up to 50 pounds
  • Able to walk up and down stairs
  • Ability to push and pull wheelchairs up to 300lbs.
  • May be exposed to inclement weather-coat will be provided

As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your desired salary range?


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Sales & Marketing: Ticket Sales
Box Office Ticket Seller (Part-Time/Seasonal) - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics, AFL’s Washington Valor and the AFL’s Baltimore Brigade, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season. Additionally, MSE owns Team Liquid, one of the leading e-sports teams in the industry. The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Responsible for the accurate selling of tickets and providing superior customer service. 

Responsibilities:

  • Greet patrons and sell tickets in a professional and pleasant manner at Verizon Center Box Office.
  • Provide superior customer service.
  • Responsible for the correct and efficient exchange of monies for event tickets and lottery.
  • Responsible for knowing correct codes and discounts which are applicable to individual events.
  • Responsible for keeping oneself knowledgeable on the latest updates and information concerning events and functions to accurately inform patrons and employees.
  • Balances cash drawer at the end of each shift to ensure no overages or shortages have occurred.
  • Resolves complaints and concerns of patron in a polite and professional manner.
  • Direct patrons to appropriate individual or department if the situation is not related to the Box Office.
  • Assists with Group Sales, mail orders, ADA and the processing of phone charge orders on an as needed basis.
  • Responsible for keeping sales area organized to ensure easy shift changes.
  • Other duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent combination of education and skills.
  • 6 months of related experience.
  • Ability to read and write.
  • Ability to type and use calculator/adding machines with accuracy.
  • Knowledge of TicketMaster ticketing system helpful.
  • Good interpersonal and communication skills.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Corporate Sponsorship Sales
Group VP, Partnerships - National Hockey League (New York, NY)

SUMMARY

The Group Vice President, Partnerships will be responsible for all day to day management of the Leagues' US sponsorships. This includes all aspects of partner planning and activation while working with Integrated Sales to support renewals and partner upsells to optimize revenue potential. In addition, this role will require a close working relationship with Canadian counterparts in a similar capacity.

ESSENTIAL DUTIES & RESPONSIBILITIES

Candidate will assume responsibility for servicing all US partnerships while leading a team whose goal is to provide best in class account service while maximizing additional revenue from partners. In addition to managing the existing contracts and enhancing partner activation against the sport, working with Sales and Marketing to develop new programs and platforms for partners to take advantage of. While primarily responsible for US business, candidate will work closely with Canadian counterpart to make sure overall department is running efficiently. Effectively working/communicating with NHL.com and NHL Network as well as our Events Department, as well as integration with US national and regional broadcasters to leverage broadcast media commitments.

QUALIFICATIONS

The qualified applicant will be a college graduate with a minimum of 15 years of management experience in client servicing within sports/entertainment or on the brand side. They must have an understanding of all forms of media including television, digital, mobile and social. Superior time management, organization, communication, concept development, relationship building and management skills are required. Must have previous experience in sales.

The ideal candidate will be a hard working, energetic and driven executive who has a demonsratable background in managing clients for sports properties, teams or brands. The candidate will be capable of effectively communicating the NHL brand and developing the overall NHL Story. Superior presentation skills and communication skills are therefore a must. The ideal candidate must be persistent and able to successfully navigate challenges as they arise, and be able to teach and provide growth opportunities to staff members.  Must possess strong written, verbal and presentation skills as well as the ability to troubleshoot and problem solve.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview with be contacted. To be considered, please be sure to attach your resume and include a cover letter. We ask that serious applicants answer all questions fully, including your salary expectations for this role. NO EMAILS OR PHONE CALLS PLEASE. THANK YOU.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in New York. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees)
2. What are your salary expectations for this position?
3. Do you have the legal right to work in the United States?
4. Do you have at least 15 years of management experience in client servicing in either sports or entertainment? If so, where did you gain this experience?
5. Do you have prior sponsorship activation experience? If so, where did you gain this experience?
6. Do you have prior experience managing staff ? If so, please tell us about your management style?
7. On a scale of 1-10 (10 being the highest) please rate your knowledge of our business and explain your rating.


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Sales & Marketing: Corporate Sponsorship Sales
Director, Strategic Planning - National Hockey League (New York, NY)

SUMMARY

The Director of Strategic Planning will support NHL business development and strategic initiatives by providing rigorous quantitative analysis, financial modeling and market research. With an emphasis on emerging integrated sales and advertising platforms, this position will be responsible for understanding the value to the League and/or its partners of strategic initiatives as well as forecasting the League’s revenue opportunity and profitability of those initiatives under a variety of business model scenarios.

In addition, the Director of Strategic Planning will support ongoing budgeting, business planning and strategic communication efforts. This role requires extensive proficiency in quantitative analysis and financial modeling, aptitude in researching and understanding the market for emerging sales platform opportunities, and an ability to collaborate internally and think strategically to develop effective League business models associated with strategic initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Development and Strategic Initiative Analytical Support with an Integrated Sales Focus

  • Provide financial modeling, market research and other quantitative analysis in support of League business development and strategic objectives, with a focus on Integrated Sales strategic initiatives and emerging sales platform opportunities.
  • Analyze market value and growth potential (i.e. “market sizing”) as well as market composition (e.g. identify key players and points of differentiation) of emerging sponsor / advertising platforms through market research, quantitative analysis, and knowledge of marketplace dynamics.
  • Collaborate with NHL executives to develop League business models associated with emerging platforms and League strategic initiatives that account for internal needs, concerns and costs.
  • Drive financial modeling and sensitivity analysis to forecast League revenue opportunity and potential profitability associated with strategic initiatives and emerging platforms under variety of business models.
  • Manage third party relationships to develop custom analytics and research, including exposure analytics and sponsor valuations for new media placements / positions
  • Strategically evaluate and analyze NHL fan research (syndicated and custom) from all internal departments and third parties.
  • Develop strategies for creating, selling and managing new advertising inventory.
  • Ongoing monitoring of the competitive marketplace, including national and local sports and entertainment properties.
  • Develop and communicate findings of financials modeling and analysis in executive-level presentations.

Business Planning and Budgeting Support

  • Support Strategic Planning department and League business units in business planning, budgeting, and strategic communication efforts.
  • Provide detailed financial models and scenario analysis to drive short and long term budgeting strategies tied to strategic initiatives.
  • Provide analytical and logistical support for annual business planning and budgeting process
  • Support development of multi-year business plans for select business units that incorporate organic business growth as well as new strategic initiatives.
  • Provide presentation and logistical support for strategic communications and documents including Board-level presentations, Financial & Operational Highlights memorandums, and Club business meetings.

QUALIFICATIONS

The qualified applicant will have a Bachelor’s degree in Business, Economics, Statistics, Mathematics, Engineering or related field from accredited 4-year college or university and at least 5 years of Investment Banking/Analyst, Strategic/Management Consulting or Marketing Agency experience; or experience within internal strategy or marketing teams in related field (Media, Sports, etc.). 

They should have experience building financial models including P&L forecasts, corporate valuations, market sizing and growth, and scenario analysis.  Significant knowledge and understanding of marketing and media research, as well as proficiency in designing, executing and interpreting custom analytics/surveys a must.   The ideal candidate should have experience analyzing media exposure and brand integration value.  Excellent communications and presentation skills, with an ability to complex financial analysis into executive-level written and graphical presentations necessary in this role.  The qualified candidate will have the ability to work effectively and efficiently within tight timelines, have success in building strong working relationships with internal senior executives have the ability to multi-task and manage several projects concurrently and have a proactive, energetic approach with an eagerness to sell.  Should have a strong proficiency with Microsoft Office including Excel and Powerpoint. Basic familiarity with statistical analysis tools such as SPSS.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview with be contacted. To be considered, please be sure to attach your resume and include a cover letter. We ask that serious applicants answer all questions fully, including your salary expectations for this role. NO EMAILS OR PHONE CALLS PLEASE. THANK YOU.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees).
2. What are your salary expectations for this position?
3. Do you have the legal right to work in the United States?
4. Do you have a minimum of five years experience in Investment Banking, Strategic/Management Consulting? If yes, please tell us where specifically you gained this experience.
5. Do you have a minimum of five years experience in quantitative analysis and financial modeling? If yes, please tell us where specifically you gained this experience.
6. Do you have experience managing third party relationships to develop custom analytics and research? Please tell us about this experience.


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Sales & Marketing: Ticket Sales
Account Executive, Group Events - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking a motivated, competitive, and career-driven individual to sell group ticket packages.  This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity.  This individual should be familiar with the group sales process, have a relationship-focused personality and a proven record of accomplishment of selling group tickets in the sports industry.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Generating new group sales through cold calling, outside appointments and building tours
  • Prospecting new group sales opportunities through cold calling, referrals and networking events
  • Setting meetings with key decision makers of community and corporate groups
  • Developing professional relationships with current clients for group outing renewals and referral leads
  • Providing a high level of service to all accounts
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
  • Must meet all predetermined activity and sales goals
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Educational Background Required:

  • Bachelor’s Degree  

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

  • Not Required

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Ticket Sales
Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Ticket Sales
Account Manager, Group Sales - New York Islanders (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling New York Islanders products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on New York Islanders games;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Group Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other Barclays Center events as needed. 

 

 

 

 

 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales & Marketing: Mascot
Part Time Mascot - New York Islanders Hockey Club (East Meadow, NY)

Description

The New York Islanders are looking for someone to fill the role of our Mascot! Sparky the Dragon represents the New York Islanders at home games, school assemblies, numerous community events and functions 12 months a year! Our mascot is an ambassador of hockey for our fans everywhere. We are looking for an applicant that can represent the New York Islanders in a professional and entertaining manner. 

Qualifications:
-Outgoing personality
-Strong work ethic, good organization skill
-Flexibility to work days, nights, and weekends
-Good with kids
-Above-average skating ability
-Maintain a good physical condition
- **Prior Mascot Experience Preferred

Duties include: Greeting fans, energizing crowd on game days, birthday parties, and community events

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in Long Island,or surrounding area?
2. Do you know how to ice skate?
3. Do you have reliable transportation?


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Sales & Marketing: Ticket Sales
Group Sales Specialist - New York Rangers (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty). Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

QUALIFICATIONS

  • Experience with direct client contact
  • Knowledge of MSG Sports properties and a sincere and educated interest in sports/entertainment
  • Abillity to multi-task, prioritize assignments and manage workload in a highly urgent environment
  • Excellent communication and organizational skills with the ability to develop creative ideas to increase revenues
  • Motivated sales professional with a positive and resilient attitude and ability to develop strong relationships with clients that encourage sales
  • Computer proficiency required
  • Must be flexible to work evenings and weekends as required.

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Sales & Marketing: Marketing
Digital Marketing & Analytics Coordinator - Olympia Entertainment (Detroit, MI)

Job Summary: 

The Digital Marketing & Analytics Coordinator is responsible for the coordination and execution of digital marketing, CRM, research, and performance reporting activities.

 

Key Responsibilities:

  • Works closely with Sales & Marketing teams to ensure a holistic approach to all marketing messaging and ad campaigns

  • Coordinate and traffic internal and external digital marketing assets

  • Manage internal paid digital marketing campaigns, including Google DoubleClick, Google AdWords, Facebook, Instagram, and Twitter

  • Support the monitoring and optimization of the delivery of digital marketing campaigns

  • Create reporting on various items such as sales, campaign metrics, research surveys, large company projects, email performance, discounting etc.  

  • Manage data collection and data quality of consumer feedback surveys

  • Monitor incoming responses from email communications and follow-up as necessary

  • Provide valuable and insightful reporting to support business objectives across multiple departments within the organization, including Sales & Marketing

  • Leverage data to guide sales, marketing, and strategy decisions to achieve business objectives

Supplemental Job Functions:

  • Performs other duties as assigned

 

Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree in related field

  • Minimum two (2) years related experience in advertising, marketing or business

    Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

  • Solid understanding of the fundamentals of digital advertising including ad sales, ad operations, ad serving technology, and optimization

  • Proficiency in building, maintaining, and validating Microsoft Excel reports and workbooks

  • Proficiency in analyzing and interpreting data from platforms such as Google Analytics

  • Strong organizational skills; ability to handle multiple concurrent projects and work independently

  • Strong written and verbal communication skills, including the ability to communicate clearly and confidently with internal stakeholders

  • Possess the highest integrity and ethical standards

  • Passion for digital marketing and analytics

  • Flexible and reliable team player, both within own department and within company as a whole

  • Ability to identify problems, their sources, and their potential solutions

  • Strong command of reasoned, measured decision-making based upon analysis and insights

  • Highly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives

  • Proficient in Microsoft Office products, especially PowerPoint and Excel

 

Preferred Knowledge, skills and abilities:

  • Experience working in the sports and entertainment industry

  • Consumer web/mobile, digital marketing, and/or social media analytics experience

  • Basic technical knowledge of coding/HTML (e.g., to help QA ads and ad tagging)

  • Experience with Business Intelligence data and reporting tools (e.g., Tableau, Cognos, Qlik, etc.)

     

    Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays

  • Exposure to high noise level

  • Frequent visual attention

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Give an example of when you failed at something. How did you react?
2. It is Monday morning and you have five tasks to complete by Friday. What do you do?
3. You have presented a great idea to management, but they are not buying in. What is your next step?
4. You are asked to run a paid Facebook campaign to promote Red Wings season tickets and have the following information about people: Address, Birthday, Household Income, Past Ticket Buyer. How would you prioritize these characteristics for the campaign?


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Sales & Marketing: Media Buyer/Trafficking
Media Marketing Manager - Olympia Entertainment (Detroit, MI)

Job Summary: 

The media marketing manager is responsible for developing and executing all promotional and advertising elements of revenue generating marketing ticket programs for all Olympia Entertainment events, with a focus on theater, including negotiating, scheduling and buying appropriate media including print, broadcast, direct mail, email, web, social and electronic media while assisting the Marketing Department with event marketing plans, day to day functions and projects.

Key Responsibilities:

  1. Build and maintain strong working relationships with stations and ownership groups to facilitate negotiations and secure the most efficient rates, added value, promotions and other marketing benefits.

  2. Plan, develop and implement media campaigns.

  3. Negotiate, schedule and buy media advertising for all OEI events.

  4. Steward placement of orders from negotiation through execution.

  5. Manage, analyze and optimize media placements for maximum ROI.

  6. Evaluate content, coverage, ad positioning, rates and audience composition of all relevant media vehicles to determine those that will most effectively reach target audiences.

  7. Study demographic data and consumer profiles to identify desired target audiences for online advertising.

  8. Calculate reach and frequency of campaigns.

  9. Create, execute and maintain show budgets and advertising and promotional plans for any OE promoted or co-promoted event.

  10. Develop new promotional initiatives while maximizing existing ones in order to reach OE’s target of selling out all shows at all OE-owned and/or operated venues.

  11. Develop and manage schedule and deadlines for advertising and media production, as well as all promotional and trade agreements with media partners.

  12. Maximize marketing presence online through Olympiaentertainment.com, OE on the Go, Facebook, Twitter and media partner sites.

  13. Work directly with Digital Marketing & Analytics department to develop, coordinate and evaluate data base, digital, mobile and social marketing functions.

  14. Provide reports based on campaign goals and objectives.

  15. Compile event settlements provided to tour management prior to show.

  16. Work with OE publicist to secure additional editorial content for shows based on media buys/promotions/trades.

  17. Assist with day-of-show activities including radio remotes, on-site press, meet-and-greets, etc.

  18. Maintain constant evaluation of media plans to ensure OE is maximizing its potential in ticket sales.

  19. Assist with sponsor and third party activation.

  20. Assist with special projects, presentations and budgets.

  21. Additional responsibilities as directed by supervisor.

Supplemental Job Functions:

  1. Attend events and execute on site activities.  Assist and/or individually execute marketing activities at events. 

  2. Coordinate special projects as assigned.

  3. Additional duties as assigned.

Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s Degree in marketing, communications or business required.

  2. Minimum of 5 years of entertainment/sports OR radio/TV marketing experience.

  3. Extensive knowledge of marketing, media buying, promotions, event planning, sales, creative process, web marketing/social networking.

  4. Proven experience managing multiple projects and timelines.

  5. Ability to strive in high-pressure environment.

  6. Strong attention to detail.

  7. High level of resourcefulness, initiative, and good judgment setting priorities and handling multiple tasks simultaneously.

  8. Ability to work with little supervision.

  9. Sound MS Office skills.

  10. Strong oral and written communication.

  11. Effective verbal and written communication skills.

  12. Detail oriented with exceptional organizational skills.

Preferred Knowledge, Skills and Abilities:

  1. Knowledge of the Detroit, Southern Ontario and western Michigan media market.

  2. Knowledge/Interest in the Event Marketing Industry.

  3. Work in a team environment is an absolute must.

  4. Interest/knowledge of broadway theater productions.

  5. Must know how to research and be on top of current events in the entertainment industry.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to high noise level.

  3. Frequent visual/auditory attention.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience purchasing media? If so, what software did you use to purchase the media?
2. What is your experience with negotiating rates and/or promotional exposure?


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Sales & Marketing: Marketing
Coordinator, Project Management - Prudential Center & New Jersey Devils (Newark, NJ)

Job Title: Project Management Coordinator

Department: Project Management

Reports To:  Project Management Director

Position Summary:

Reporting to the Project Management Director, this position assists the Marketing and Creative departments with scheduling, invoicing, inventory, and asset distribution. The Coordinator must have the ability to multi-task in a fast paced, high-energy environment, anticipate needs and workflow, and communicate seamlessly with other departments about Creative and Production projects. This position will learn the essentials of Project Management, and will run the day-to-day processes of low to medium complexity projects. 

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Partners with Director, Project Management to determine creative priorities and deadlines;
  • Manages low-to-medium complexity creative projects from initial asset request to final asset approval and distribution;
  • Manages creative team project priorities and assign deadlines & clear expectations to each creative team member – driving accountability & collaboration;
  • Works with Production Manager and Director, Project Management to determine efficient production methods & logistics, costs, & timing for each project;
  • Uses project management software to manage all creative deliverables, timelines, and approvals;
  • Maintains & Organizes digital records, reports, & files from each project for future reference;
  • Assists Production Manager in receiving/distribution of goods;
  • Facilitates cross-departmental communications on Creative/Marketing projects;
  • Submits vendor invoices and code to the requesting department;
  • Traffics creative projects for necessary approvals;
  • Assists in scheduling and planning departmental meetings.

Educational Background Required:

  • Bachelor’s Degree        

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must have strong organizational skills;
  • Must have the ability to quickly grasp new concepts and apply them;
  • Must be computer savvy;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

Certifications

Certification Not Required

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 30 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelors Degree?
2. Do you have previous experience managing low-to-medium complexity creative projects?
3. Do you have experience using Project Management software to manage creative deliverables, timelines and approvals?


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Sales & Marketing: Consulting/Strategic Planning
Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)

Job Description

Job Title: Manager, Sales & Marketing Strategy

Department:  Strategy

Reports To:  Director, Strategy

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

 Position Summary:

Prudential Center and the New Jersey Devils are seeking a Manager, Sales & Marketing Strategy to drive our data analytics efforts and optimize our business practices. The candidate will work closely with the Ticket Sales and Marketing departments to develop, implement, and evaluate key initiatives in support of the organization’s revenue growth objectives. The Manager will be integral to increasing sales and marketing campaign effectiveness by leveraging analytics to drive actionable insights through the organization.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Develops and implements customized strategies at the core of the Prudential Center and New Jersey Devils’ business including:

    • Driving incremental ticket sales, sponsorship revenue, sponsorship activation, and in-arena attendance;

    • Improving customer retention, marketing effectiveness, and branding efforts;

  • Leads the organization’s ticket sales analytics function across all core products (full season tickets, flex memberships, partials, groups, and individuals)

    • Conducts rigorous analysis to of the primary and secondary ticket sales market activity to provide strategic guidance on ticket sales pricing

    • Analyzes sales trends to provide data-driven insights and recommendations on key growth drivers

  • Drives the sales & marketing strategy for all ticket sales promotions throughout the season

    • Collaborates with the ticket sales department to determine sales objectives and ideate on potential promotions to achieve results

    • Leads the measurement and evaluation of ticket sales promotions to optimize sales & marketing effectiveness

  • Provides consultation and advice to business leaders on opportunities to optimize existing business practices

    • Manages the creation and on-going tracking of KPIs across all critical sales and marketing functions

Qualifications:

  • Bachelor’s Degree, top-tier college/university

  • 2-3 years’ experience at a major, top-tier management consulting firm, investment bank, or in a corporate strategy function at a large consumer-facing brand

  • Expertise in utilizing MS Excel to conduct rigorous data analytics

  • High-level proficiency in distilling complex analyses into simple actionable recommendations

  • Proficiency in leverage MS PowerPoint to communicate ideas

  • Passion for sports & entertainment

Knowledge, Skills and Abilities:

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 

  • Results and bottom-line oriented yet will possess sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks;

  • Must be a self-starter, detail-oriented and work well under pressure.

     

    Certifications

    Not Required.

    WORKING CONDITIONS

     

    Travel Requirements

    May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

    Physical Demands

    This position requires the ability to lift up to 10 pounds.

    Work Environment

    This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)

Prudential Center and the New Jersey Devils are seeking an experienced Marketing Coordinator to assist in all elements of New Jersey Devils Marketing. This position will require the highest level of organization, creativity, and willingness to take risks to help the team and organization drive revenue and brand awareness.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

  • Assists in the planning and execution of New Jersey Devils advertising campaigns to drive ticket sales; 
  • Develops and maintains relationships with media partners to place media, track advertising, and execute promotions;
  • Manages fulfillment of trade and promotional agreements as needed;
  • Submits internal creative requests to deliver ads in a timely manner; work closely with Creative Team and copywriter on look and tone;
  • Maximizes all internal media assets, including scoreboard, newjerseydevils.com, emails, social media, etc. to drive revenue and registration for programs;
  • Works closely with digital advertising team and marketing communications to ensure a holistic approach to all marketing messaging and ad campaigns;
  • Little Devils Youth Fan Club:
    • Responsible for all aspects of Little Devils, including but not limited to increasing membership, communication, contest development, events, overseeing Little Devils Zone on game days, and execution, advertising/promotion, etc.;
  • Grassroots Marketing:
    • Works with community and grassroots team to maximize lead generation opportunities at events in the community;
    • Assists with the sales and contesting message distributed to our rink partners via email.

 General Marketing:

  • Assists with the implementation of New Jersey Devils annual marketing plan;
  • Assists in the development of strategic alliances;
  • Manages and fulfill “added-value” contests and promotions;
  • Keeps the updated promotional calendar; assist with the planning and execution of all theme nights, fan giveaway ideation & ordering;
  • Other tasks and projects as business dictates and requires.

Educational Background Required:

  • Bachelor’s Degree;       

  • Minimum 2 years of professional experience, working in the Marketing Department of a sports franchise;
  • Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities and assignments;
  • Proactive planner with a sense of urgency, creativity, style and attention to detail.

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise; 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

 Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - Rochester Americans (Rochester, NY)

Reporting to the Director of Ticket Sales, this position is responsible for prospecting, selling and servicing all forms of ticketing packages including season, flex-plan, suites, group and individual tickets. This position involves close interaction with the Rochester Americans fan base, acting as a customer service representative in addition to performing and assisting with game day operations as well as other basic office functions.

Job Function (duties and responsibilities):

  • Sell ticket products including season tickets, partial/flex plan packages, suites, group and individual tickets
  • Actively prospecting new contacts and leads in the region
  • Build effective relationships to provide repeat business and a high level of customer service
  • Proactively create opportunities for new business with existing customers
  • Maintain and manage accurate records for customers and the organization
  • Meet / exceed assigned outreach and sales goals for all ticket products
  • Document and maintain all sales touch-point activities in CRM/Ticketmaster
  • Engage fans daily to build the company’s database and to support ticket sales and promotional initiatives
  • Call past customers and new sales leads to generate sales
  • Handle incoming sales calls from prospects for all ticket products
  • Conduct in-arena appointments and provide tours of the arena
  • Work games to support ticket sales and organization’s promotional initiatives
  • Perform all other related duties as assigned by Director of Tickets and Sr. Director of Business Development
  • Other duties or responsibilities as assigned by the supervisor

Minimum Requirements / Experience:

  • Bachelor’s degree required

  • Minimum of 1 year of experience in related field preferred

  • Basic use of and proficiency with computers and office equipment required

  • CRM, Ticketmaster and/or Tickets.com experience preferred

  • Prior experience in ticket sales, appointment scheduling, sales techniques and customer service is preferred


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Marketing
Blues Street Team - St. Louis Blues (St. Louis, MO)

Job Summary

The Blues Street Team is a part-time staff position that will be responsible for executing street hockey clinics for the Street Blues initiative.  As a member of the Blues Street Team, you will be traveling throughout the greater St. Louis Area growing the sport of hockey by teaching children the fundamentals of the game at street hockey clinics in schools and youth centers.

Responsibilities/Tasks

· Set-up and execute Street Blues clinics based on provided curriculum within the greater St. Louis Area and surrounding communities. These clinics will be held at Schools, YMCA’s, Boys and Girls Clubs, Summer Camps and other youth based facilities.  There will be a curriculum manual provided that includes drills and games for the Street Team members to teach the children.

· Create a positive and encouraging atmosphere while teaching children the game of hockey at an introductory level.

· Promote the St. Louis Blues in a professional and respectful manner while leading these clinics.

· Other Responsibilities as assigned.

Requirements

· Qualified candidates must have knowledge of the game of hockey.

· Must be able to teach, encourage, and manage children ranging from elementary school to middle school.

· Candidates must be high-energy, positive, team players.

· Must pass a background check, pass a drug test, and have valid identification.

· All members of the Street Team are required to lift (25) pounds and perform some manual labor.

· Must have weekday, daytime availability.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have with the sport of hockey?
2. What experience do you have with mentoring?
3. What is your availability?


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Sales & Marketing: Premium/Suite Sales
Premium Sales Executive - St. Louis Blues (St. Louis, MO)

JOB SUMMARY:

The St. Louis Blues/Scottrade Center seeks a qualified candidate for the position of Premium Sales Executive. The Premium Sales Executive is a senior level sales position responsible for selling Premium Season Ticket and Suite packages by developing new sales accounts and establishing long term relationships with top businesses in the St. Louis Metro area. This position requires aggressive, competitive, professional, self-starters who are passionate about the sales profession and the sports industry.

  • Sell Premium Seating and Luxury Suites via cold calls and direct sales appointments in order to develop long term business relationships.
  • Service current accounts in an effort to further develop the client relationship and maintain/increase current renewal of Premium Seating areas.
  • Create and implement unique sales strategies and presentations as a means of producing new business along with dynamic lead production/referral system.
  • Works game nights and special events as necessary to service and retain existing ticket holders, generate new business.

Qualifications:

  • A bachelor’s degree is required, preferably in Business, Sports Management or Communications.
  • Minimum of two to three years of sales experience in the sports industry, team sales experience preferred.
  • Candidate must possess exceptional outbound sales skills.
  • Excellent communication, interpersonal and analytical skills.
  • The ability to aggressively cold call is required.
  • Candidate must also manage multiple relationships, be detailed oriented, organized and have effective time management skills.
  • As some selling activities will occur during events, the selected candidate must be able to work a flexible schedule including evenings and weekends.
  • Preference for candidate to have a network of St. Louis Metro business connections.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?
2. Please provide your salary expection.
3. Do you have a minimum of 3 years experience in sports sales?
4. Do you have a bachelor's degree in Business, Sports Management, or Communications?


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Sales & Marketing: Marketing
Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)

Job Description

This position will develop complex animations in-line with current design trends in Adobe AfterEffects, Photoshop and Cinema4D to be used across many St. Louis Blues platforms, with a focus on in-game entertainment and web productions. Position will work closely with department colleagues, as well as other inter-department to ensure that all project objectives, including creative direction, branding guidelines, and required deadlines, are successfully achieved.     

 The incumbent should be a highly motivated and creative self-starter with an unparalleled work ethic and the desire to be the best. 

Responsibilities

  • Responsible for creation of game day graphics including feature titles, lower thirds, fan prompts, advertisements and stat pages.
  • Conceptualize, design and transform scripts and visualizations into fluid, highly effective motion graphic animations.
  • Design polished animations to be displayed on video board, LED ribbon, television, IPTV, web media player and new media.
  • Assist in devising new and creative in-game and in-arena entertainment, including on-ice promotions, video pieces, fan interactive elements, mascot skits, etc.
  • Work in conjunction with the Broadcast Department, Graphics Department and Video Production Department to maintain St. Louis Blues brand integrity .
  • Perform game night duties as assigned by management.

Qualifications

  • Bachelor’s Degree required in a related field;  Graphic design, Visual Effects/Motion Graphics.
  • Advanced knowledge of Adobe Creative suite is a must!  
  • Experience with Production equipment and software is a plus (i.e, Daktronics, Xpression, switchers, audio consoles, editing programs, lighting and cameras.)
  • 4 years of hands-on experience required or equivalent experience accepted.
  • Excellent time-management skills. Ability to juggle several projects at once, remain calm under pressure, and consistently contribute to a fun, fast paced environment with high expectations and tight deadlines.
  • Confident communicator with ability to work independently and/or collaborate effectively as part of a project team. Must be comfortable accepting feedback, alternate approaches, and specific direction.
  • Passion for excellence, attention to detail, and continual improvement. High degree of personal integrity and honesty. Desire to maximize the guest experience and quality of all projects. 
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have online portfolio?
2. If you have an online portfolio, please provide the link.


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Sales & Marketing: Client Relations/Customer Service
Director, Premium Service - TD Garden (Boston, MA)

Job Summary:

The primary objective of the position is to maintain and grow the Premium Club Client lifetime value through improved satisfaction, retention, and ancillary spends, including development and implementation of the annual renewal strategy.

This role is responsible for conceptualizing and managing a diverse range of client retention strategies, experiences, and initiatives. This includes idea generation, preparing and presenting proposals, overseeing the creative, production management and championing successful execution.

This role is responsible for the service and retention of the most complex and profitable TD Garden relationships, including retaining, cultivating and stewarding corporations that are in long term hospitality contracts/investments. The role will oversee, and retain, a revenue portfolio of roughly $10-15 million annually. Responsible for delivering face to face proactive account management by serving as primary liaison between clients and The Premium Club/TD Garden for a subset of accounts.

Responsibilities:

  • Develop and maintain Premium Club amenity portfolio. This includes working with outside venues to establish amenity opportunities; create event opportunities to add value to client experience.  Ensure all amenities and benefits are compliant to budgetary standards.  Work with Marketing, E-business, Box Office and Operations to have a client focused attitude towards fulfillment of fan experience.
  • Develop an integrated sales and service approach with the Premium Client base.  Establish areas of overlap and create efficiencies that will generate increased revenue. Work with the VP of Sales and Service and the Director of Sales to maximize revenue opportunities and establish prospecting and current client philosophies. 
  • Design, implement, and manage a comprehensive and proactive development plan focused on retaining, expanding and enhancing Premium Licensees.
  • Oversee the identification, cultivation, and solicitation and stewardship strategies for prospects and existing clients.
  • Stay abreast of emerging industry trends in Premium Licensed sector, with special emphasis of developing relationships with Fortune 100+ companies
  • Ability to develop C- Level relationships
  • Manages selling and contract negotiation to include cross selling, upselling, customer retention, deal negotiating and closing. Manages relationships, sales cycles, sales forecasting.
  • Responsible for reaching and exceeding annual renewal quota for all licensed Premium products. Set forecasts and identify risks through the twelve-month cycle.
  • Responsible for reaching and exceeding financial goals in one or more key client retention categories:  contracted business, annual renewals, early extensions, upgrades, client event purchases, and additional ticket sales.  Prepare, analyze, and monitor the Premium Service budget to ensure compliance and economic efficiencies.
  • Assist management team in managing risks and their fiduciary responsibilities, by discovering client goals and objective, proposing solutions and implementing services and products to fulfill clients’ needs and objectives. Oversee the service expense budget.
  • Manage systems to ensure completion and delivery of reports to TDG Executive Team, working with BI team to develop financial reports on deadline. Maintain detailed records of proposal submission, stewardship, and reporting activities.
  • Set and monitor annual revenue targets for retention revenue; develop regular updates for Executive Leadership Team and DNC Board
  • This role will create a unified service approach across all client products that maintains high service standards and fits the needs of Premium Club clients. 
  • Oversee Premium Service Account Executives and ensure team is working towards common service and retention goals.  Manage ongoing job performance. 
  • Coordinate activities with other Development units and TDG departments to maximize revenue potential.
  • Work closely with CRM Analyst to ensure we are successfully utilizing our Customer Relationship Management tool for tracking customer service, guest interaction and utilization to increase revenue and retention
  • Consult with C-level clients to develop and implement and effective strategy that maximizes that value delivered by the Premium Club’s products and services. Manage efforts to develop long term partnerships and strengthen existing relationships.
  • Work with TDG and Bruins colleagues to develop high value corporate hospitality partners that leverage the assets of the membership and support long term goals.
  • Work with TDG Marketing and Communications teams to devise new ways to recognize corporate clients to forge long term relationships.

 Qualifications:

  • Bachelor’s degree required with concentration in Communications, Sales, Business Administration, Marketing or similar field preferred
  • 10 years in corporate sales and/or client retention experience
  •  Prior supervisory experience, excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities, analytical, ability to work with high end clients, strong listening skills, and the ability to exhibit patience  and calmness under difficult circumstances. Knowledge of Microsoft Office, including Microsoft Excel and Powerpoint.
  • The qualified candidate will serve as an ambassador for the organization with external constituencies, and can speak publicly to group audiences.
  •  A strong business acumen and proven experience of increased customer satisfaction as well as retention and account growth.
  • The ideal candidate will have demonstrated strategic, analytical and project management skills; with experience of taking primary responsibility for diverse number of projects and to complete them in a timely manner.
  • Travel – 10%

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Sales & Marketing: Client Relations/Customer Service
Suite & Premium Services Manager - Vegas Golden Knights (Las Vegas, NV)

Position:  Suite & Premium Services Manager

Reports to: Vice President, Ticketing & Suites

Overview: The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best candidates to join its business team.

Summary/General Description:  The Suite Services Manager is responsible for the development, fulfillment, execution and overall service management for Suite & Premium (VIP Glass Seat, Opera Box, Terrace Table, etc), Event Suite & Premium Group Package holders for the Vegas Golden Knights. The Manager will work closely with the sales teams (Suites, Ticketing and Corporate Sales) throughout the renewal and new sales process.

Duties and Responsibilities:

  • Develop and manage a first-class service program for all premium seating partners, clients and ticket holders ensuring the activation of all benefits and service initiatives 
  • Serve as day to day contact for all Suite Partners & Premium Accounts
  • Manage Suite Services budget
  • Activate all general and individual Suite Partner and Premium Account benefits; including NHL alumni player appearances, away game trip planning, food & beverage credit tracking, gifting strategies, and client luncheon
  • Execute all Suite Partner and Premium Account events; such as Expansion & Amateur Draft Party, Suite Partner Luncheon, Suite Partner & Premium Account Appreciation Event, and more
  • Cultivate strong relationships with current clients to ensure overall customer satisfaction, return on objectives and positive renewals.
  • Work closely with the Events & Entertainment and Partnership Activation departments to plan and complete the annual away game Partner Trip.
  • Support the sales team through Suite tours, presentations and renewal meetings. Serves as a back-up on Suite tours and/or sales presentations.
  • Serve as the contact for Levy Catering with regards to Suite Partner expectations and feedback, menu and pricing recommendations, Suite Tasting event, F&B credits and special services.
  • Supervise all operations on gameday including Suite management office and gameday staff.
  • Create and send all special external offers to applicable premium seating accounts
  • Manage new Suite Partner Program involving welcome packet and obtaining information pertaining to Suite signage, framed logos, phone service and Primary and Administrative Contacts.
  • Coordinate Suite Partner Service Program, “touching” each Suite Partner and Premium Account at least seven times each the year. 
  • Handle payment deposits and tracking related to tickets, parking and events in Veritix database.
  • Performs other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in Business, Hospitality, Marketing or related field.
  • Minimum of 3 - 5 years of relevant experience in sports/entertainment hospitality, events, or marketing.
  • Ability to develop outstanding internal and external relationships. Provides superior customer service.
  • Possess excellent, professional communication skills, including written and oral correspondence.  This includes the ability to establish a rapport with others and build strong interpersonal relationships with a variety of personalities.
  • Strong time management, organizational and problem solving skills.
  • Must be able to effectively work in a fast-paced environment and demonstrate the ability to juggle multiple competing tasks and projects while keeping key constituents in the loop. 
  • Able to work non-traditional hours, in non-traditional settings.
  • Demonstrated ability to work independently, use good judgment and decision making skills. 
  • Computer skills including Microsoft based applications, including Word, Excel, CRM Dynamics and PowerPoint. 
  • Must be dependable, flexible and able to adapt to a variety of situations.
  • Must be an enthusiastic and have a proactive mentality.

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