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NHL HOCKEY JOBS



Current available jobs in Sales & Marketing:


» Fan Relations Representative - Boston Bruins (Boston, MA)
» Premium Seating Account Executive - Columbus Blue Jackets (Columbus, OH)
» Season Ticket Service Coordinator - Columbus Blue Jackets (Columbus, OH)
» Coordinator, Community & Fan Relations - Edmonton Oilers Hockey Club (Edmonton, AB)
» Customer Service Representative - LA Kings (El Segundo, Ca)
» Account Executive, Inside Sales - Seasonal - Minnesota Wild (St. Paul, MN)
» Marketing Manager- Devils Arena Entertainment - New Jersey Devils (Newark, NJ)
» Senior Director, Marketing Events- Devils Arena Entertainment - New Jersey Devils (Newark, NJ)
» New Business Team - New Jersey Devils (Newark, NJ)
» Group Sales Account Executive - New Jersey Devils/Prudential Center (Newark, NJ)
» Group Sales Account Executive - Fox Theatre - Olympia Entertainment (Detroit, Mi)
» CLIENT DEVELOPMENT REPRESENTATIVE - Senators Sports & Entertainment (Ottawa, On)



Sales & Marketing: Fan Development
Fan Relations Representative - Boston Bruins (Boston, MA)

Your Role: Assist with Fan Relations functions and outside inquiries relating to The Boston Bruins from Bruins season ticket holders, patrons, and fans. Assist with ongoing communication, planning, organizing, implementing, promoting and retaining Bruins Season Ticket Holders. Solicit referrals and make recommendations for the purpose of generating new sales leads to maximize sales and revenue. Liaison for Bruins Season Ticket Holders at TD Garden. Collaborates with Boston Bruins Box Office on all ticket related issues and assists with upgrades to maximize client experience. Interacts with Bruins clients on-site at all games to maximize customer service and optimize the client experience. Drive revenue by selling season tickets, partial plans, and group ticket packages. All other duties as assigned.

Our Expectations: Bachelors degree or equivalent with 1-3 years experience. Knowledge of Microsoft Word and Excel. Excellent communication, written, and verbal skills, detail oriented, empathetic, strong problem solving skills, ability to work with internal clients on a professional level, strong listening and sales skills and the ability to exhibit patience and calmness under difficult circumstances.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have sales and/or service experience? Yes/No


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Sales & Marketing: Premium/Suite Sales
Premium Seating Account Executive - Columbus Blue Jackets (Columbus, OH)

This position is responsible for the sale of Nationwide Arena premium products that include Executive Suites, Loge Boxes, and Terrace Tables for the Columbus Blue Jackets and Nationwide Arena events.

 

Essential Duties and Responsibilities:

  • Execute effective sales calls and presentations promoting the purchase of the premium seating products in order to meet established sales objectives.
  • Direct sales of all premium ticket products to wide range of clientele, including but not limited to, corporate executives, business people, hockey fans, and non-hockey fans.
  • Prospecting calls are required daily for new business generation.
  • Proactively solicit and follow-up on any personal sales leads under the guidelines established by supervisors.
  • Maintain and be able to produce on a regular basis accurate reports regarding sales, appointments, and account maintenance.
  • Cooperate in collection and referral of leads for Suite, Loge Boxes, and Terrace Table opportunities.
  • Participate in events, promotions, client entertainment and other activities as required.
  • Work scheduled shifts during Blue Jacket home games and other Nationwide Arena scheduled events.
  • Complete all licensing agreements and collects all monies due, including any past monies due.
  • Provide problem solving techniques to assist all customer inquiries and concerns including but not limited to Executive Suite, Loge Box, and Terrace Table servicing.
  • Represent the Columbus Blue Jackets and Nationwide Arena in a professional and ethical manner.

Required Skills and Experience:

  • 3-5 years experience in direct sales
  • Excellent relationship building and people skills with the ability to interact in a professional and mature manner internally and externally.
  • An aggressive solicitor of business with drive and initiative to succeed.
  • Polished presentation skills, with an ability to think and react to situations confidently.
  • Assertive, persistent, results-oriented.
  • Strong demonstration of successful team-oriented behavior

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally eligible to work in the United States?
2. Do you have a minimum of three years experience in direct sales?


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Sales & Marketing: Ticket Sales Management
Season Ticket Service Coordinator - Columbus Blue Jackets (Columbus, OH)

A Season Ticket Service Coordinator is directly responsible for all revenue goals associated with an assigned account base of existing Season Ticket Holders, focusing on renewals and retention, referrals, add-ons and upgrades. A Season Ticket Service Coordinator will focus on creating relationships within their assigned account base by being pro-active to anticipate client needs. This is achieved by providing world class customer service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, programs, and benefits to the team’s Season Ticket Holders.

Essential Duties & Responsibilities:

    • Meet and exceed retention and associated revenue goals with assigned account base.
    • Improve year over year customer satisfaction with their season-ticket investments.
    • Present oneself as the key go-to person for assigned account base.
    • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other documented touchpoints.
    • Must make a minimum of 40 outbound calls per day, plus additional touchpoints as needed (e-mails, note cards, appts).
    • Sell Groups tickets, Premium suite rentals, Upgrades, Add-ons, and solicit referrals.
    • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and plan holder benefits relevant to assigned account base.
    • Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle all customers and situations in a friendly, calm and professional manner.
    • Ensure client information and data are accurate and complete for assigned accounts.
    • Meet and exceed assigned service levels and standards.
    • Assist in developing and delivering customized touchpoint programs, events, and benefits to drive loyalty within assigned account base.
    • Assist with Special Events such as Skating Events, Meet the Team Party, Morning Skates, Tunnel of Pride, etc. 
    • Work closely with Ticket Sales, Ticket Operations, Marketing, Community Relations, NWA Staff, Game Operations, and Sponsorship to execute integrated programs.
    • Work all Blue Jackets home games in conjunction with Nationwide Arena Guest Services staff to ensure a positive customer service experience.

 

Minimum Requirements:

  • Minimum of 1-3 years of experience in ticket sales/service, hospitality, and event or account management
  • Bachelor’s Degree in business, communications, or sports management preferred
  • Relationship Builder with excellent communication skills including strong interpersonal, verbal, and written abilities
  • Problem Solver with superior attention to detail, time management, and organization skills
  • Demonstrated ability to work independently and to self-motivate
  • Team player with the ability to handle multiple assignments and responsibilities in a fast paced environment
  • Basic knowledge of Archtics Ticketing System required, experience with Microsoft Dynamics CRM preferred

 

 

 

 

 

 

 

 

 

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally eligible to work in the United States?
2. Do you have a minimum of one year experience in ticket sales/ service, hospitality, and event or account management?


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Sales & Marketing: Community Relations
Coordinator, Community & Fan Relations - Edmonton Oilers Hockey Club (Edmonton, AB)

 

 

 

 

 

SUMMARY:
• Reports directly to the Sr. Manager, Community & Fan Relations
• Coordinator, Community & Fan Relations is a full-time, benefited position
• The Coordinator, Community & Fan Relations is accountable for executing and administering various Community & Fan Development initiatives, maintains excellent working relationships with internal and external constituents, including hockey operations, and serves as project manager for assigned departmental events. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Internal Lead on the annual Oilers Hockey School, including all preparations and operations required to deliver the best Hockey School in Canada. This includes but is not limited to developing on ice and dry land instruction, securing and scheduling instructors, preparing and maintaining accurate budgets, and working with venue management to secure required instructional areas.
• Coordinate all Fan Development/Community Relations mail and donation requests; including minor hockey requests, non-charitable requests, personal requests, player appearance requests, etc.
• Coordinate 50/50 on non-Community Foundation game nights, (25 home games), including coordination of game night staff (three full-time and six part-time staff).
• Provide administrative support to the department by handling daily administrative functions
• In cooperation with the Hockey Operations department, coordinate player appearances, including hospital visits, school visits, Capital Ex, autograph sessions, Read-In-Week, etc.
• Foster and maintain excellent working relationships with internal and external customers, including Hockey Operations,  Hockey Canada, Hockey Alberta, Hockey Edmonton, Minor Hockey teams, Military, etc., and serve as project manager for assigned departmental events. 
• Assist the Sr. Manager in the development of Oilers Outreach programs, including creation, planning, execution and evaluation of programs and initiatives (i.e. Skills Competition, Training Camp, Alumni events, Kids Club, etc.).
• Liase with Game Used Equipment Inventory Manager on all Rexall Place kiosk nights at various Oiler home games and during the annual Locker Room Sale
• Coordinate internal signing dates and merchandise donations.
• Assist in the execution of NHL mandated Programs.
• Provide support for retail and licensing duties as assigned.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
• Lead 50/50 staff and volunteers on selected game nights
• Lead volunteers on site at various Community & Fan Development Events
• Lead Game Used Equipment Inventory Manager on selected game nights and during the course of the NHL season
 

IDEAL QUALIFICATIONS:
• A strong desire to interact with our fans, especially our young audience and create lasting memories and experiences.
• Excellent planning and project management abilities
• Strong event execution skills
• Superb written and oral communication abilities
• Excellent interpersonal skills
• High level of poise and professionalism
• Ability to prioritize workload and solve problems quickly
• Results driven with ability to set and deliver on priorities
• Self-motivated with the ability to work in a team environment
• Ability to work long and sometimes unpredictable hours on weekdays, weekends and, on occasion, holidays.

EDUCATION AND EXPERIENCE:
• 2-5 years related work experience in public/community relations
• Team player with excellent interpersonal skills & a positive attitude
• Must have a client focus and flexible work style
• Able to handle multiple tasks
• Strong computer skills
• A degree or diploma in community or public relations, communications or another related field would be an asset
• Experience as either a coach or assistant coach of a hockey team
• Ability to skate well – preference given to candidates who have played hockey at a competitive level
• This position will be required to work  a minimum of 50% of the Edmonton Oilers home games; weekend / holiday / out of town assignments will be required

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must possess a valid Driver’s License

OTHER REQUIREMENTS:
• This position requires access to a vehicle

 


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Sales & Marketing: Ticket Sales
Customer Service Representative - LA Kings (El Segundo, Ca)

Anschutz Entertainment Group, Inc. ("AEG") is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Customer Service Representative will be responsible for providing outstanding service to the Kings ticket base and overall client base.

 

Essential Job Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Handle a high daily volume of incoming service calls while maintaining a composed, friendly demeanor
• Maintain computerized and/or written records of all Kings customers
• Make outbound sales calls as required to past Kings ticket buyers and other Kings prospects
• Handle incoming sales calls from sales prospects as opportunity is provided
• Meet or exceed weekly and monthly sales and service goals in the areas of Kings ticket packages, groups, and event suites, as well as other arena events such as award shows and family shows
• Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service

Non-essential Job Functions:

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.
• Be passionate about customer service and uphold a strong work ethic
• Create positive and strong working relationships
• Be assertive, persistent and results oriented
• Thrive in a competitive sales environment
• Possess strong written and communication skills
• Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary.
• Ability to multitask and consistently re-prioritize based on sales needs.

Qualifications:
Education: Bachelors Degree preferred

Experience: Two plus years Experience in Service and/or Sales. Experience in the sports and entertainment industry preferred. Interest in sports a plus.

• Bachelors Degree preferred
• Sales experience preferred, but not necessary
• Excellent phone presence
• Eagerness to learn
• Ability to follow direction
• Motivated to have a career in Sports service and sales


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Sales & Marketing: Ticket Sales
Account Executive, Inside Sales - Seasonal - Minnesota Wild (St. Paul, MN)

The Account Executive, Inside Sales is responsible for selling Minnesota Wild full season tickets, partial season plans and group seats to businesses and individual customers. In addition this position will be responsible for executing Fan Development events and programs that are in line with the annual strategic plan.

Hourly rate:  $10.00 per hour, plus commission
Scheduled hours:  9am-5pm, Mon-Fri, ability to work game nights, special events and weekends

BENEFITS

• Professional sales training from an industry expert
• One-on-one coaching from an experienced sales professional
• Participation in Sales Team contests
• Employer paid parking
• Eligible to participate in 401K program
 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Responsible for generating new business ticket revenue for the Minnesota Wild
• Build relationships to provide repeat business and excellent customer service
• Responsible for making high volume of outbound sales calls each day from provided marketing lists to area companies and individuals
• Make calls to past customers from database generation and handle incoming calls from marketing initiatives
• Prospect and qualify all new leads and referrals for season tickets and group sales
• Conduct in-arena appointments and tours to assist in closing new business and developing new relationships
• Utilize networking events, Xcel Energy Center, and outside appointments to close business
• Execute Fan Development related events in accordance with annual strategic plan
• Ability to work outside events, game night responsibilities, nights and weekends if needed
• Meet or exceed assigned sales goals for all ticket products
• Performs other related duties as assigned

POSITION REQUIREMENTS

1. FORMAL EDUCATION & CERTIFICATION
• Bachelor’s degree in a business related field preferred

2. KNOWLEDGE & EXPERIENCE
• Strong computer skills with proficiency in Microsoft Office

3. PERSONAL ATTRIBUTES
• Excellent verbal and written communication skills
• Strong work ethic and effective time management skills
• Interest in sales and customer relations
• Competitive, personable, positive attitude, self-motivated, team player who has a passion for being successful and enjoys having fun
• Desire to build a career in sales in the sports and entertainment industry

WORK CONDITIONS
• Ability to work outside events, game night responsibilities, nights and weekends if needed
• Work is primarily sedentary in nature. Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
 

Closing Date: 2014-04-27


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Sales & Marketing: Marketing
Marketing Manager- Devils Arena Entertainment - New Jersey Devils (Newark, NJ)

MARKETING MANAGER – DEVILS ARENA ENTERTAINMENT

Devils Arena Entertainment is currently seeking a Marketing Manager. This position will be responsible for providing assistance in all the marketing efforts for New Jersey Devils and Prudential Center events. The Marketing Manager will be responsible, in conjunction with the Director of Marketing, for implementing strategic, comprehensive and targeted advertising and promotional campaigns for both properties. We are looking for qualified candidates who thrive in a fast-paced environment and bring new and innovative ideas to our team.

RESPONSIBILITIES:

·  Assist Marketing Director with direction of Marketing and Advertising strategies for New Jersey Devils and Prudential Center

·  Be a key decision maker in the ongoing advertising and promotional strategies for Devils Arena Entertainment

·  Manage and participate in the development and implementation of marketing goals, objectives, policies, and priorities on an event by event basis

·  Manage media budgets, settlement reconciliations, and recap summaries for facility events

·  Maintain detailed internal financial reporting for all Prudential Center and New Jersey Devils marketing-related expenses

·  Manage existing venue trade partnerships and create new, marketing partnerships for added-value to Tour Promoters

·  Execute on-site promotional efforts at Prudential Center events

·  Manage weekly Prudential Center email communication, including writing copy, choosing target segmentation and obtaining the proper internal and external approvals

·  Assist in development of cross promotions between venue events and venue tenants including New Jersey Devils and Seton Hall University

·  Create opportunities to leverage the Devils Arena Entertainment brand by utilizing cross-promotional and content-sharing applications, both internally and externally

·  Assist in development and design of all facility advertising and marketing collaterals and manage process of collateral execution and distribution

·  Work across all internal stakeholders including Marketing, Group Sales, Public Relations, Premium, Client Services, and Booking to ensure consistent and constant communication as it relates to new event material

 

QUALIFICATIONS:

  • Bachelor’s degree in Marketing, Advertising or related field.

  • 3-5 years’ experience in Brand Management/Marketing Management, in sports industry preferred.

  • Knowledge of and ability to apply basic marketing concepts (e.g., brand positioning, SWOT Analysis, competitive assessment, marketing objectives/strategies, consumer segmentation) used in the development of marketing plans.

  • Possess strong sales and marketing experience in a decision-making capacity.

  • Knowledge of marketing and advertising/sponsorship program development.

  • Ability to work in a team setting and create new ideas to maximize profits and revenue.

  • Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities, assignments, and roles.

  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.

  • Close attention to detail and follow-through in all responsibilities.

  • Flexibility in working extended hours including nights, weekends, and holidays as required


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Sales & Marketing: Marketing
Senior Director, Marketing Events- Devils Arena Entertainment - New Jersey Devils (Newark, NJ)

The NJ Devils and Prudential Center are seeking an experienced and highly motivated Senior Director, Events to manage the marketing event division for our group. This position is based at the Prudential Center in Newark, NJ.

RESPONSIBILITIES:
• Implement large scale initiatives through campaigns and events in cooperation with marketing partners and vendors
• Oversee the promotional schedule, themed nights, and promotions for the New Jersey Devils season
• Design, develop and implement marketing programming during games and events
• Create a strategy for the brand’s involvement in statewide initiatives
• Implement new programming to cater to targeted goals and objectives
• Create a work flow and event processes for the division
• Develop a strategy for lead generation efforts at events
• Work with the Director of Brand Strategy in planning and executing a detailed event marketing campaign with the goal of maximizing brand awareness and sales
• Work closely with Public Relations to integrate strong publicity efforts for events
• Work closely with Corporate Partnerships to execute marketing partnerships
• Oversee a staff of three (3) full-time staff employees
• Oversee the event department budget


REQUIREMENTS:
• Bachelor’s degree in event marketing, business administration or related field, MBA preferred
• Ten years’ of marketing experience leading events with a team, arena or venue
• Must have strong management skills
• Possess strong sales and marketing experience in a decision-making capacity
• Must have experience working and producing large scale events
• Must have a strong background in event presentations
• Experience working customer service driven events
• Excellent oral and written communications skills
• Strong project management and copy writing skills
• Must possess the ability to analyze, and prepare multiple budgets
• Must have a clear understanding of branding campaigns and analytics
• Experience working with Ticketmaster systems
• Knowledge of HTML, Photoshop, & Microsoft Office
• Must be flexible in working extended hours including nights, weekends, and holidays as required


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Sales & Marketing: Ticket Sales
New Business Team - New Jersey Devils (Newark, NJ)

This is your chance to join an exciting new sales team as we continue to rise.


The New Jersey Devils have overhauled their entire sales management team, and have brought in top level executives formerly from NBA and NFL teams, to blaze new trails not yet seen in the NHL. The Devils “New Business Team” program is being built on a strong foundation of learning the fundamentals, studying sales philosophy, and consistent practice. Graduates from this program will be well positioned for success in more senior level sales positions in sports. Emphasis at the Devils is placed on promotion from within, with those possessing strong work ethic and positive attitudes sure to grow within the system. If you are looking for a competitive environment and to join on with a team poised to make some waves in sports, this is the place for you.

Description:
The New Jersey Devils are looking for ambitious, professional, self-motivated individuals who will be responsible for selling full season, partial, single game suite, and group ticket packages. The New Business Team will act as a starting ground for an opportunity to move into a senior level sales position. Must be able to work nights, as well as targeted events as needed and succeed in a team environment, built around a collegiate culture with friendly competition.

Responsibilities:
• Sell New Jersey Devils full, partial, single game suite and group ticket packages
• Meet and exceed personal sales quotas set by management
• Participate in game/event day duties as needed
• Provide excellent customer service
• Possess a thorough understanding of the Devils ticketing plans and policies
• Prospect new business leads and use a sophisticated Microsoft CRM system to attack leads
• Set up daily new business appointments and arena tours with prospects


Requirements:
• Strong communication skills
• Highly motivated with a passion for sales
• Prior cold calling experience is preferred but not essential
• Organizational and time management skills a must
• Desire to learn and study sales and make it a career
• Professional appearance and conduct
• Ability to work in a structured, disciplined, cooperative and competitive environment

Please Note:
The Devils sales offices are brand new, all on one floor with the senior level managers, a full-time service staff, new computers and phones
Commission + bonuses + advancement opportunities
No relocation assistance
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you participated in organized team sports in high school and/or college?


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Sales & Marketing: Ticket Sales Management
Group Sales Account Executive - New Jersey Devils/Prudential Center (Newark, NJ)

This is an opportunity to work in the exciting professional sports and entertainment industry, as a Group Sales Account Executive for New Jersey Devils Arena and Entertainment (DAE). Come fulfill a dream and be a part of the NHL action and a leading venue for entertainment!

Job Summary
The New Jersey Devils seek a motivated, competitive, and career-driven individual to sell group ticket packages. This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity. This individual should be familiar with the group sales process, have a relationship focused personality and a proven track record of selling group tickets in the sports industry. A minimum 2 years of successful group sales experience is required.

Responsibilities include:
• Generating new group sales through cold calling, outside appointments and building tours.
• Prospecting new group sales opportunities through cold calling, referrals and networking events.
• Setting meetings with key decision makers of community and corporate groups.
• Developing professional relationships with current clients for group outing renewals and referral leads.
• Providing a high level of service to all accounts.
• Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc.
• Must meet all predetermined activity and sales goals.
• Must have the ability to handle multiple projects.
• Assist with other group duties as assigned.


Qualifications and Requirements:
• Bachelor's degree.
• Minimum of 2 years of sales experience (ideally with a sports franchise) with a proven track record in a high volume sales environment.
• Relationship selling experience is a plus.
• Computer literacy required.
• Position requires excellent communication skills, both oral and written.
• Competitive nature and a contagious, positive attitude.
• Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
• Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry.
• Willingness to work nights and weekends.
• Ability to work effectively as part of a team.
• Willingness to travel.


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Fox Theatre - Olympia Entertainment (Detroit, Mi)

The Group Sales Account Executive is responsible for driving sales of group, subscription and SuperGroup tickets by promoting Olympia Entertainment, its venues, events and services to organizations and individuals.

Key Responsibilities
• Meet or exceed specified group, subscription and SuperGroup sales goals specific to Olympia Entertainment events
• Actively research and prospect new sales leads to sell all group, subscription and SuperGroup tickets
• Establish, promote, and maintain relationships with group, subscription and Super Groups clients
• Meet or exceed a minimum of 40-50 outgoing cold calls per day in an effort to generate new business
• Set a minimum of 4 face-to-face appointments per week in an effort to generate new business
• Handle all incoming calls from sales prospects
• Process ticket orders in a timely and efficient manner
• Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals
• Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history
• Create opportunities for new business with existing customers, such as tours, pre- and post-performance receptions as well as upsell current clients
• Perform assigned event responsibilities such as attending events to develop an understanding of shows, meet new and key clients to ensure they have a positive experience, as well as participate in any promotions or appointments as requested
• Maintain and submit accurate daily, weekly and month reports on sales activity

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Bachelor’s degree in business, marketing, communications or related field
• Minimum two years customer service experience preferably in a sales role
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
• Possess the highest integrity and ethical standards
• Effective verbal and written communication skills
• Demonstrated ability to formulate solutions and resolve issues in a timely manner
• Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment
• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint
• Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
• Excellent phone étiquette and professional demeanor
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

Preferred Knowledge, skills and abilities
• Experience working in the sports and entertainment industry
• Knowledge and previous use of both classic Ticketmaster and Archtics preferred, but not necessary.
• CRM experience preferred.

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays
• Exposure to moderate noise level
• Ability to lift up to 25 lbs.
• Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Client Relations/Customer Service
CLIENT DEVELOPMENT REPRESENTATIVE - Senators Sports & Entertainment (Ottawa, On)

La version française suit la version anglaise ci-dessous.

 PRIMARY OBJECTIVE

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.


Client Development Representatives with Senators Sports & Entertainment are responsible for generating revenue through the sale of ticket packages within the guidelines and standards determined by the Director of Sales. One of the primary objectives of our Sales department is to develop future sales professionals and leaders in our organization. You will learn best practices, sales techniques and valuable communication skills that will serve you well throughout your life and career. This position will be based in the Ottawa Senators’ Kanata office.

ESSENTIAL FUNCTIONS
Essential Raving Fans Responsibilities and Accountabilities
• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Ongoing
• Initiate aggressive outbound activity, establish working relationships and drive revenue with:
o Small/medium business as defined by your territory
o Individual ticket or suite buyers
• Work in conjunction with a Senior Sales rep to pre-qualify and set meetings with high-value clientele for the sale of full and half season tickets, flex packages and 10-game packages, suite night rentals and group tickets primarily in the Ottawa/Gatineau market
• Meet or exceed weekly and monthly sales goals
• Provide customers with outstanding service in a timely and efficient manner
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Represent the Senators at local business events
• Assist during games and other special events with promotional functions at Canadian Tire Centre as required, including hosting customers, visiting customers in their seats, working at the sales kiosk, etc.
• Record all activity and sales pipeline details in the CRM system
• Participate and contribute to weekly sales team meetings and training sessions
• Other duties as assigned by Director of Sales
• Answer our inbound sales and service line and engage with interested buyers using our “live chat” feature online
• Represent the Ottawa Senators Hockey Club and Canadian Tire Centre in a positive manner to fans and the community


QUALIFICATIONS

• Empowered by development opportunities and supportive network
• Friendly, knowledgeable, high energy, enthusiastic with a Can do Attitude essential
• Able to work in a fast-moving dynamic industry, where change is constant and flexibility key
• A desire to contribute to an open environment with a borderless mentality, sharing expertise with all team members
• Committed to exceeding expectations
• Bilingualism (French fluency) is an asset
• Detail-oriented and organized; ability to handle several projects at once
• Bachelors or equivalent degree required with a sports / sales / business focus preferred
• Positive attitude and a passion for sales and the game of hockey
• Great communicator, with the ability to think on your feet and demonstrate amazing presentation skills
• Takes pride in one’s accomplishments and shares successes with team mates
• Strong work ethic and a desire to build a career in professional sports
• Able to work extended hours (nights, weekends, and holidays)


Reports to:
Director of Sales

DEADLINE TO APPLY: Wednesday April 30, 2014


We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received for this competition will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

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 N.B. Le genre masculin est utilisé comme génique à seule fin d’alléger le texte.

OBJECTIF PRINCIPAL

Tous les membres de Sénateurs Sports & Divertissement sont chargés de créer des partisans inconditionnels.


Le représentant au développement de la clientèle au sein de Sénateurs Sports & Divertissement a la responsabilité de générer des revenus par l’entremise de la vente de forfaits de billets à l’intérieur des normes et lignes directrices déterminées par le directeur des ventes. L’un des principaux objectifs de notre Service des ventes est de développer de futurs professionnels de la vente et de chefs de file au sein de notre organisation. Vous apprendrez les meilleures pratiques, techniques de vente et des compétences précieuses en matière de communication qui vous serviront grandement dans votre cheminement de carrière et dans votre vie. Ce poste est basé au bureau des Sénateurs d’Ottawa, situé à Kanata.


FONCTIONS ESSENTIELLES
Responsabilisation et responsabilités essentielles en matière de création de partisans inconditionnels :


• Chercher continuellement des façons d’améliorer l’expérience pour les partisans de façon spontanée
• Apprendre à dire OUI, créant des partisans inconditionnels de Sénateurs Sports & Divertissement (SSD)
• Connaitre et vivre la mission de SSD tous les jours par le service, le travail d’équipe, l’amélioration continue, le changement et le plaisir
• Obsédé par la satisfaction de la clientèle, en demandant : « Comment puis-je surpasser vos attentes aujourd’hui? »
• Adopter une constance au niveau de l’attitude et du comportement, surpasser les attentes
• Travailler en fonction de créer une impression particulière auprès de nos clients, celle d’une personne qui est convaincue, pleinement satisfaite et une partisane inconditionnelle
• Démontrer du cran et de la détermination en tout temps, en étant convaincu que c’est la seule attitude à adopter
• Observe et interprète avec précision ce que les clients ressentent, en fonction de leurs paroles, le ton de la voix, les expressions et autres comportements non verbaux
• S’investit personnellement envers les clients en leur posant des questions sur leurs inquiétudes, leurs intérêts, leur famille, leurs loisirs et bien plus, afin de développer des relations
• Être positif et jovial
• Prendre à sa charge le client et voir à ses besoins du début à la fin
• Exercer un jugement approprié relativement au traitement de situations avec la clientèle
• Répondre d’une façon positive avec une solution de rechange dans une situation où il est impossible d’acquiescer à une demande initiale d’un client.
• Faire preuve d’initiative et prendre des mesures avec un degré adéquat d’indépendance

Tâches initiales
• Initier une intervention dynamique, établir des relations de travail et générer des revenus avec :
o Les petites et moyennes entreprises, tel qu’il est défini par votre territoire
o Acheteurs de loges et de billets unitaires
• Travailler en collaboration avec un gestionnaire supérieur des ventes pour présélectionner et organiser des réunions avec la clientèle prestige pour la vente d’abonnements de saison complète et de demi-saison, de forfaits flex et de 10 matchs, de locations de loge à la soirée et de billets de groupe principalement dans le marché d’Ottawa-Gatineau
• Atteindre ou excéder les objectifs de vente hebdomadaires et mensuels
• Offrir à la clientèle un service exceptionnel rapidement et efficacement
• Contribuer à instaurer une atmosphère positive au sein de l’équipe des ventes en développant des rapports harmonieux et mutuellement avantageux avec tous les membres de l’équipe des ventes
• Représenter les Sénateurs lors de diverses activités organisées dans le monde des affaires à l'échelle locale
• Assumer des fonctions au niveau promotionnel lors des matchs et d’autres activités spéciales au Centre Canadian Tire selon les besoins, incluant accueillir les clients, rendre visite aux clients à leurs sièges, travailler au kiosque des ventes, etc.
• Inscrire toute activité et les détails de la filière de vente dans le système CRM
• Participer et contribuer aux rencontres hebdomadaires et aux séances de formation de l’équipe des ventes
• Autres tâches assignées par le directeur des ventes
• Répondre aux appels en provenance de notre ligne téléphonique affectée à la vente et au service et traiter avec les acheteurs potentiels intéressés en utilisant notre service de « clavardage en direct » en ligne
• Représenter le Club de hockey Les Sénateurs d’Ottawa et le Centre Canadian Tire de façon positive auprès des amateurs et de la communauté


QUALIFICATIONS
• Habiletés à développer des opportunités et un réseau de soutien
• Sympathique, compétent, enthousiaste, énergique avec une attitude fonceuse
• Être en mesure de travailler dans un secteur très dynamique et évolutif, en mutation constante où la flexibilité est essentielle
• Un désir de contribuer à un environnement ouvert avec une mentalité sans frontière, mettant en commun son expertise avec tous les membres de l’équipe
• Engagé à dépasser les attentes
• Le bilinguisme (maîtrise du français) est un atout
• Souci du détail et sens de l’organisation; capacité de gérer plusieurs dossiers à la fois
• Baccalauréat ou diplôme équivalent préférable dans les domaines du sport, des ventes et des affaires
• Attitude positive et une passion pour les ventes et le sport du hockey
• Excellent communicateur, capacité à répondre rapidement aux exigences et aux impondérables et démontrer d'excellentes compétences de présentation
• Être fier des réalisations des autres et partager ses succès avec ses coéquipiers
• Solide éthique de travail et un désir de faire carrière dans le domaine du sport professionnel
• Doit être disponible pour travailler des heures supplémentaires (soirs, fins de semaine et jours fériés)


Relevant du :
Directeur des ventes

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally eligible to work in Canada?


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