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Current available jobs in Sales & Marketing:


» Marketing Manager - Anaheim Ducks Hockey Club (Anaheim, CA)
» Corporate Partnerships Manager - Arizona Coyotes (Glendale, AZ)
» Director, Game Presentation - Arizona Coyotes Hockey Club (Glendale, AZ)
» Business Analyst - Boston Bruins (Boston, MA)
» Ticket Sales Manager - Boston Bruins (Boston, MA)
» Group Sales Account Executive - Boston Bruins (Boston, MA)
» Client Development Executive (Account Director) - Boston Bruins & TD Garden (Boston, MA)
» Business Development Account Executive - Carolina Hurricanes (Raleigh, NC)
» ACCOUNT EXECUTIVE, GROUP TICKET SALES - Colorado Avalanche (Denver, CO)
» Director of Game Presentation - Florida Panthers (Sunrise, FL)
» Marketing Manager - Florida Panthers (Sunrise, FL)
» Premium Sales Account Executive - Florida Panthers (Sunrise, FL)
» Senior Graphic Designer - Florida Panthers (Sunrise, FL)
» Senior Director of Ticket Operations - Florida Panthers (Sunrise, FL)
» Sales Coordinator - Florida Panthers (Sunrise, FL)
» Sales Associate - Florida Panthers (Sunrise, FL)
» Account Executive - Florida Panthers (Sunrise, FL)
» Customer Service Representative - Los Angeles Kings (El Segundo, CA)
» Analyst, Marketing Intelligence - Los Angeles Kings (El Segundo, CA)
» Event Floor Manager - Minnesota Wild (St. Paul, MN)
» Manager, Service and Retention - Minnesota Wild (St. Paul, MN)
» Club Services Coordinator - Part Time - Nashville Predators (Nashville, TN)
» Director, Web Analytics - National Hockey League (New York, NY)
» Group Events Specialist - New Jersey Devils/Prudential Center (Newark, NJ)
» Group Sales Account Executive - Fox Theatre - Olympia Entertainment (Detroit, Mi)
» Ticket Sales Associate - The Prudential Center/New Jersey Devils (Newark, NJ)



Sales & Marketing: Marketing
Marketing Manager - Anaheim Ducks Hockey Club (Anaheim, CA)


Summary:  The Marketing Manager will be responsible for divided responsibilities between Anaheim Ducks ticket marketing strategy, Premium level marketing and Anaheim Ducks creative, branding, and promotions.  The position will oversee three Marketing Coordinators, and an intern.  

Examples of Essential Duties/Responsibilities:  
Anaheim Ducks Ticket Marketing Strategy
•    Develop marketing campaigns for sales initiatives; Season Tickets, Mini Plans, Group Sales, and Single game ticket sales  
•    Develop unique ticket sales opportunities (promotional nights, last minute ticket sales plans, etc.) to reach new customers
•    Work with the Ticket Sales and Ticket Operations departments to develop strategies to retain Season Ticket and Partial Plan holders (development of new benefits, etc.) and upgrade fans into larger ticket packages
•    Work closely with the Manager of New Business Development and Retention in the development of Partial Plans and related benefits
•    Sales collateral – develop brochures and other sales materials for use by Ticket Sales
•    Represent Ducks Marketing with Ticketmaster on the integration of the Ducks brand and marketing strategies on Ticketmaster assets (Ticketmaster.com, email opportunities, etc.)

Honda Center Premium Seating Marketing 
•    Responsible for the creation of marketing strategies, promotions and events for the Premium Seating Department to create new sales and renew existing clients
•    Manage Premium marketing messages in all assets including web site, sales collateral and all materials used in the Premium Department. 
•    Work with the Signature Events department on the development of events and experiences for Premium clients  

Other Marketing Responsibilities
•    Advertising – Plan campaigns in support of branding and ticket sales initiatives across traditional and digital media.  Collaborate with Sr. Marketing Manager on media buys.  
•    Promotions – Develop promotions to extend media buys.  Also work with Corporate Partnerships on the development of partner promotions, watch parties, giveaway items, etc.  
•    Database Marketing – develop strategies to grow the database of fans and qualified sales leads.  Work with Database Analyst to develop effective data-driven campaigns to increase fan engagement and revenue.   Represent Marketing in the development of related technologies for the organization (CRM, Data Warehouse, etc.)
•    Digital marketing – oversee efforts including email marketing, display advertising, paid search, and SMS campaigns
•    Work with Publications and New Media department to integrate marketing messages into relevant avenues.  This could include websites (Ducks.NHL.com, HondaCenter.com, and Tickets.AnaheimDucks.com), publications (ex: Gameday programs), and social media sites.  
•    Street Team – oversee the management of part-time staff and find ways to use them in the community
•    Research – manage the development of research for the organization, including surveying and other methods
•    Creative Development – work with graphic designers to manage the creative process for projects to support Sales, Premium and Ducks branding materials. Manager will work with all departments on the creation and approval of marketing and collateral materials
•    Work with Director of Marketing on enforcing the consistency of Anaheim Ducks brand 
•    Other Special projects as assigned
Specific Qualifications/Abilities:
•    Bachelor’s Degree or equivalent experience
•    Minimum of 4-6 years of managerial experience in sports and entertainment marketing or related field
•    Experience managing outside agencies
•    Excellent communication skills, both written and oral
•    Self-motivated and possess strong organizational skills
•    Flexible schedule with the ability to work nights and weekends when required. The expectation of this position is to be at Anaheim Ducks home hockey games and events as well as periodically work other arena events
•    Knowledge of hockey, specifically the National Hockey League a plus


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Sales & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Manager - Arizona Coyotes (Glendale, AZ)

Job Title:  Corporate Partnerships Manager
Department:  Corporate Partnerships
Reporting:  Sr. Director of Corporate Partnerships

                           

 Job Summary

The Corporate Partnerships Manager is responsible for generating new business revenue with local, regional and national companies through the integrated packaging of Arizona Coyotes and Gila River Arena assets including television, radio, signage, digital, publications, promotions, tickets, suites, and hospitality.  Also responsible for the overall management of several existing corporate partnerships including the development of new revenue opportunities, utilizing activation based selling, creating value added opportunities and mutually beneficial market activation programs.

Tasks and Responsibilities:

  • Research, prospect and establish leads for corporate relationships followed by an introductory needs analysis/discovery meeting utilizing a consultative sales approach.

  • Prepare and present proposals to corporate decision makers.

  • Work closely with Sr. Director of Corporate Partnerships and other members of the corporate partnerships sales team to achieve individual and departmental goals.

  • Work closely with assigned corporate partnerships coordinators to ensure contractual fulfillment with an emphasis towards maximizing cross promotional opportunities.

  • Generate a pre-determined level of new business revenue for Coyotes and Gila River Arena with particular attention to net revenues.

  • Maximize category yield in all major categories through the sale of fully integrated partnerships.

  • Prepare weekly sales reports.

  • Create an annual business plan with activation based sales strategies, renewal targets and new business projecti0ns for upcoming fiscal year.

  • Work game days and special events to entertain existing partners and prospects.

  • Work closely with other departments within the organization on corporate partner related programs including game operations, community relations, public relations, ticket sales, marketing, hockey and facility operations to drive partnership activation.

  • Other duties as assigned by Sr. Director of Corporate Partnerships.

                                                                                                     

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

  • 5 to 7 years of professional sports corporate partnerships sales experience with a detailed focus related to activation based selling.
  • Self-motivated team player with a proven ability to work with aggressive individual and team sales goals.
  • Superior knowledge regarding the practices and principles related to the sale and implementation of corporate partnerships.
  • Ability to establish and maintain strong working relationships with corporate clients and co-workers.
  • Organizational wide focus with incorporating all departments into selling process
  • Strong sales proposal experience and presentation experience.
  • Possess the ability to establish relationships within all levels of the company as well as with sponsors and clients.
  • Excellent oral, written and presentation skills.
  • Ability to create, update and follow an annual business plan.
  • Solutions oriented, problem solving mentality a must.
  • Must be creative, detail oriented, possess a strong work ethic, be willing to learn and have a burning desire to succeed.
  • Possess superior negotiation skills coupled with a net profit bottom line mentality. 
  • Willingness to work nights, weekends and holidays as required.

Education and Formal Training:

  • Proficient in Microsoft Word, Excel and PowerPoint.
  • Previous experience with Marketline, Scarborough Research and Repucom a plus.
  • Degree in sports management/marketing or related field preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of corporate partnership experience?
2. Have you previously worked in team or league corporate partnerships? After providing yes/no response please explain.
3. Have you closed at least 5 deals in the past year? After providing a yes/no response, please describe how you went about closing them, revenue numbers and detailed descriptions of at least 2 activations.


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Sales & Marketing: Game Operations/Presentation
Director, Game Presentation - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:             Director, Game Presentation

Department:       Marketing

Reports To:        Chief Marketing Officer

Direct Reports:   Coordinator, Game Presentation

Date:                   May 2015

Summary

The Arizona Coyotes are looking for a creative, inspired and collaborative leader who is looking for a new challenge. The Director, Game Presentation will have the opportunity to build and lead a team dedicated to producing the most clever, fun, and engaging game presentation in the National Hockey League. This leader will be an active collaborator with the ticket/premium sales, marketing, communications, sponsorship sales activation, and hockey operations teams with the ultimate goal of developing a sustained home ice advantage.

Duties & Responsibilities

1. Produce and direct all Arizona Coyotes games and select non-Coyotes events at Gila River Arena.

2. Create and develop game scripts and logs to accurately activate all ticket/premium sales, marketing, sponsor, and game presentation programs. Genuine collaboration required with all internal teams to bring the game presentation (including special theme nights and pre-game ceremonies) to life. Interface with NHL officials regarding pre-game timing when necessary.

3. Clear communication and partnership with the Coyotes Video Production team to ideate, create and develop long and short-form video elements into the in-game experience.

4. Develop and implement the in-game entertainment experience in collaboration with the broader marketing team and the in-arena host. Lead weekly meetings to seek input from colleagues on opportunities to continuously improve the game presentation.

5. Hire, schedule, and direct all part-time team members associated with the presentation of events at Gila River Arena, including sound, light, spot, replay, and other game-night operational technicians for Coyotes games and all other events at the arena.

6. Lead the development and implementation of in-game promotions, games, and contests with the interests of fans and corporate partners prioritized.

7. Collaborate with digital and social media teams to integrate social media into each game presentation.

8. Provide strategic input in other marketing-related matters including ticket sales, corporate partnerships, social media and analytics.

Minimum Qualifications Required

Education:

• Bachelor’s Degree in Marketing, Communications or related field

Experience:

• 5-7 years of progressive game presentation experience with expertise managing and directing a creative team. Experience with a professional sports team is a plus. Demonstrated ability and interest in collaboration is mandatory. The ideal candidate will possess a robust knowledge of the NHL and sports in general.

Skills:

• Strong, proven leadership skills

• Naturally open-minded and organized, with a demonstrated commitment to a collaborative creative process

• Must have ability to handle multiple tasks and meet tight deadlines on a continual basis

• Technical proficiency in A/V systems and production control room technologies and practices

• A natural curiosity about technology as well as a creative and risk-taking mentality

• Ability and willingness to execute strategy to tactical level

• Demonstrated ability to manage budgets

• Demonstrated ability to be creative in both content development and problem-solving

Tools, Equipment, & Conditions

• Game day/night attendance at home games (41+) and many Gila River Arena events (20+).


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Sales & Marketing: Consulting/Strategic Planning
Business Analyst - Boston Bruins (Boston, MA)

Position Summary:

Provide analytical support to senior leadership. Includes active participation in special projects, quantitative analysis of ticket sales data and pricing, operational metrics assessments, analysis of NHL-generated data, analytical support on supplier contract negotiations, and other projects as assigned. Determine optimal (beneficial) pricing, capacity, sales channel, and bundling opportunities to maximize ticket sales and revenue and recommend ticket price optimization strategies. Conduct formal quantitative analyses and build predictive models and quantitative tools, including the use of granular demand forecasting (by game, by day of week, by opponent, by record, by seat, etc) and detailed capacity comprehension and flexibility analysis. Identify issues and areas in need of statistical analysis, including recommendations for gathering data that is not currently being collected but would be beneficial to have for future analysis. Track, analyze and interpret trends in data in order to provide relevant conclusions and recommendations to management. Other duties as assigned.

Our Expectations:

Bachelor’s degree with concentration in Management Science, Operations Research or closely related field preferred. 5-7 years experience. Solid analytical skills and familiarity with Excel modeling is required. Experience in predictive statisitical modeling preferred, including analytics directed toward solving business problems. Exposure to sports business curriculum preferred. Ability to articulate strategic initiatives and results to all levels of the organization.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a bachelor's degree? Yes/No
2. Do you have at least 5 years business experience? Yes/No
3. Do you have experience with Excel modeling? Yes/No
4. Have you had exposure to sports business curriculum? Yes/No


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Sales & Marketing: Ticket Sales Management
Ticket Sales Manager - Boston Bruins (Boston, MA)

Position Summary:

Oversee all aspects of the Ticket Sales Representative Department ensuring maximum efficiency, profitability, and achievement of set revenue goals.  Hire, train, supervise, manage, motivate and provide leadership to Ticket Sales Representative sales staff on proper sales techniques and strategies to maximize the selling of Bruins season tickets, partial plans, Bruins and TD Garden group sales.

Additional Responsibilities:

Collaborate with Director of Ticket Sales in creating an environment that will promote optimum selling and ensure the sales force has every opportunity to maximize sales and revenue for the ticket sales department. Assist Director of Ticket Sales with recruitment and staffing. Assist and mentor sales staff during outside appointments, meetings, and at games; provide daily coaching, leading by example

Actively seek and delegate lead-generating opportunities at community events, social and civic activities, or requests. Assist Director of Ticket Sales with strategy, budgeting, pricing etc. Compile weekly sales report including sales revenue, call volume, number of meetings, and monthly milepost tracking individual progress and achievement. Monitor submission of sales documents to ticket office and ensure established procedures are followed

Manage and oversee day-to-day operations of TD Garden VIP products for Boston Bruins, Boston Celtics and TD Garden events.  Facilitate TD Garden VIP sales processes, including but not limited to: pricing, communications and inventory. Create and implement new and innovative packages/prices and ideas to maximize sales and revenue for all of the TD Garden VIP products.  Collaborate with the Boston Celtics and outside promoters as necessary to achieve and allign sales goals and initatives. Promote and market TD Garden VIP products to prospective clients to attain sales goals, maximize sales revenue and maximize profitability.  Generate leads for TD Garden VIP products by conducting research and working directly with Marketing to maximize sales calls, revenue, profitability and maximization VIP products exposure. Develop and maintain client lists, contact information, sales goals, sales figures, and all other data consistent with optimizing strategic goals and initiatives.

Schedule Ticket Sales staff to ensure maximum productivity during both day and evening shifts including game nights. Prepare, review, and monitor the sales budget to identify trends, and variances for budgetary projections, as well as provide weekly sales reports to management team. Direct and oversee the customer service functions for Group Sales Account Executives to optimize customer service and maximize guest interactions. All other duties as assigned.

Qualifications:

  • Bachelor's degree with 5+ years experience.
  • Management experience preferred as this position oversee's 4-5 full-time group sales representatives.
  • Proven ability in uniting teams toward a common goal.
  • Excellent communication skills, specifically one-on- one, oral and written.
  • Excellent people skills and motivational skills.
  • Ability to manage revenue and expense budgets.
  • Ability to handle multiple tasks and prioritize goals.
  • Strong computer skills; and ability to work long and irregular hours.

  


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Boston Bruins (Boston, MA)

Your Role: Promote and market TD Garden Group Sales products for Boston Bruins and family shows, in addition to Premium Suites and VIP packages for concerts. Assist with managing sales processes and strategies by developing new ideas and creating new and innovative ways of selling Group Sales products. Generate leads for prospective new clients by conducting research to maximize sales calls, sales revenue and profitability. Negotiate terms, conditions, and pricing of Group Sales products through pricing strategy to maximize sales and profitability. Attend and host various TD Banknorth Garden events to optimize the client experience. Disseminate marketing information and follow up with prospective clients to maximize Group Sales' products exposure. Facilitate the contracting process with clients to consummate the legal relationship. Develop and maintain client lists, contact information, sales goals, sales figures, and all other data consistent with optimizing strategic goals and initiatives.

Our Expectations: Bachelors degree or equivalent with 1-3 years experience. Concentration in Sales or Marketing preferred. Strong communication, organizational, interpersonal, and presentation skills, good listener, and persuasive.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of Sales experience? Yes/No


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Sales & Marketing: Premium/Suite Sales
Client Development Executive (Account Director) - Boston Bruins & TD Garden (Boston, MA)

Position Overview:

Promote and market TD Garden Premium Seating products, including Premium Suites, to prospective clients to attain sales goals, maximize sales revenue and maximize profitability. Generate leads for prospective new clients by conducting research to maximize sales calls, sales revenue and profitability. Disseminate marketing information and follow up with prospective clients to maximize Premium products' exposure. Conduct meetings and presentations with prospective clients to promote Premium products and maximize sales and profitability.

Facilitate the contracting process with Premium Seating clients to consummate the legal relationship and maximize sales and profitability. Attend and host various TD Garden events to optimize the client experience and maximize sales and profitability.

Assist sales processes and strategies by developing new ideas and creating new and innovative ways of selling the products and presenting them to Senior Management. Collaborate with various DNC-Boston departments to ensure Premium Seating sales works in concert with all other areas.

Initiate communication with DNC-Boston Senior Management Team to assist in developing short and long term strategies to maximize Premium Seating sales and revenue. Develop and maintain client lists, contact information, sales goals, sales figures, and all other data consistent with optimizing strategic goals and initiatives.

Qualifications:

  • Bachelor’s degree with 5+ years experience selling to C-level executives – Concentration in Sales/Marketing Preferred
  • MBA a plus
  • Strong communication skills, strong interpersonal skills, strong analytical skills, strong organizational skills, persuasive, competitive, aggressive, and good listening skills.
  • Sales experience a must

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5+ years sales experience? Yes/No
2. Do you have experience selling products to c-level executives or clients? Yes/No


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Sales & Marketing: Ticket Sales
Business Development Account Executive - Carolina Hurricanes (Raleigh, NC)

This position sells ticket related products with an emphasis on Full Season, Half Season and Partial Plan packages.  Will also sell group ticket packages, and hospitality spaces.  Ideal candidate should be an experienced sales professional who is able to establish solid business relationships to maximize opportunities to increase revenue opportunities.

Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to full and partial season ticket packages, group tickets and hospitality packages
  • Make cold calls from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking and effective research
  • Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting, social selling and events
  • Attend outside events with the purpose of selling ticket packages, networking, gathering leads and prospects
  • Effectively follow up with customers and prospective customers in order to build relationships to help drive business and to meet excellent customer service requirements
  • Effectively handle incoming sales calls from prospective clients for all ticket sales products
  • Meet or exceed assigned sales goals for all ticket products
  • Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions
  • Work events and games as assigned to support ticket sales efforts and promotional initiatives
  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications

  • Bachelor’s degree preferred
  • Minimum two years of sales experience with proven sales results
  • Strong organizational skills, time management skills and attention to detail required
  • Strong verbal and written communication skills
  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  • Exhibit good judgment and decision-making skills
  • Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
  • Ticketing system and CRM experience preferred
  • Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
  • Must have valid driver's license and acceptable driving record 

Must pass a criminal background check and pre-employment drug screen. 

The Carolina Hurricanes and PNC Arena are an Equal Opportunity Employer and provide for a drug free workplace.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Do you have previous sales experience? If so, explain.
3. Do you have previous experience working in the sports industry?


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Sales & Marketing: Ticket Sales
ACCOUNT EXECUTIVE, GROUP TICKET SALES - Colorado Avalanche (Denver, CO)

REPORTS TO:                     MANAGER, GROUP TICKET SALES, COLORADO AVALANCHE

RESUME DEADLINE:       JUNE 1, 2015

________________________________________________________________________

 

MINIMUM POSITION RESPONSIBILITIES:

  • New group ticket sales focus for the Colorado Avalanche.

  • Prospects, networks, set appointments, and aggressively sells a full menu of ticket packages.

  • Develops and executes group ticket sales promotions.

  • Maintains/grows a large amount of group ticket accounts

  • Executes any Fan Experiences that may be tied group ticket accounts

  • Handles a high level of sales activity, including 150 cold calls per week and 2-3 sales appointments per day. 

  • Meets defined sales goals.

  • Represents, actively promotes, and sells teams at events.  Minimum of 44 events per year (Colorado Avalanche games, outside ticket events, ticket on-sales, chambers).

    MINIMUM POSITION QUALIFICATIONS:

  • Bachelor’s degree or equivalent combination of education and experience, preferred.

  • Minimum of one year professional sports industry experience.

  • Minimum of one year outside/inside sales/servicing experience.

  • Ability to show proven background in ROI and group sales experience sales.

  • Strong written and verbal communication skills.

  • Excellent customer service skills.

  • Ability to quickly build rapport with customers and assess customer needs.

  • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.

    PREFERRED POSITION QUALIFICATIONS:

  • Advanced sales training.

  • Considerable knowledge of group sales processes and procedures including Veritix and Microsoft Dynamics CRM.

  • Firm understanding of Kroenke Sports group ticket products, services, procedures.

  • Knowledge of the NHL and Colorado Avalanche®.

  • Established client base or extensive knowledge of Denver Metro market.


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Sales & Marketing: Game Operations/Presentation
Director of Game Presentation - Florida Panthers (Sunrise, FL)

SUMMARY:

Responsible for the day-to-day administration and operation of Video and Scoreboard Operations.  This is a “hands on” position covering live events and feature production support of the Florida Panthers Hockey Club.

JOB DESCRIPTION / REQUIREMENTS:

  • Responsible for all aspects of “Game Day” presentation and fan interaction inside and outside the arena.
  • Create first-class entertainment features to ensure partner fulfillment and fan enjoyment
  • Creative development of organizational projects from conceptualization and writing to final output
  • Produce and manage all other Sunrise Sports & Entertainment production needs including: video, matrix, audio and other tech support
  • Participate in the logistics of non-game related events and BB&T Center events requiring A/V needs, i.e., season ticket holder nights, fan festivals, watch parties, mall tours, etc.
  • Supervise all aspects of audio visual facilities and equipment
  • Script event logs, graphics, message boards, PA, in-arena and promotion team scripts
  • Manage, audition and supervise live entertainment programs (anthem singer, entertainers)
  • Supervise inventory of entertainment and promotional props and supplies
  • Develop and manage the department’s business plan and budget
  • Oversee and maintain video and audio libraries and game broadcast archives.
  • Oversee all aspects of FT and PT staff management, including hiring and scheduling, as well as overall team building.

 SKILLS and JOB QUALIFICATIONS:

  • Understanding of standard AV equipment (Sony BetaSP, Beta SX, SVHS, DV, etc.)
  • Ability to interact with a wide variety of individuals including full-time and part-time staff, freelancers and clients
  • Ability to communicate complicated production language to non-production individuals and personnel
  • Flexibility to adapt to fast-paced, live, stressed environment while making quick and sound judgment decisions with an optimistic and positive attitude
  •  Significant experience in Final Cut, Adobe After Effects and Photoshop a must

  •  Experience in lighting, and television production are desired

REQUIREMENTS:

  •  Bachelor's degree in a related field and 3-5 years hands-on experience required or equivalent experience accepted

  •  Must have strong production management skills

  •  Ability to successfully handle multiple priorities and projects

  • Self-motivated individual with proven organizational and management experience to lead and manage talented, creative and diversified groups of individuals

  •  Strong interpersonal and creative skills, with an ability to react well under pressure

  • Experience with booking, managing and choreographing live entertainment

  • Experience as a live show/sporting event producer/director

  • Ability to work flexible and non-traditional hours including nights and weekends

  • Ability to review and analyze potential acquisitions of AV equipment and feasibility for usage to make recommendations for future equipment and software necessary to deliver an amazing entertainment experience for guests


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Sales & Marketing: Marketing
Marketing Manager - Florida Panthers (Sunrise, FL)

POSITION SUMMARY: Manage the implementation of the marketing goals and objectives for all events at BB&T Center.  Direct activities to ensure growth and expansion of services and to guarantee that marketing goals and objectives are met.

JOB DESCRIPTION / REQUIREMENTS:

  • Supervise & manage staff and department efforts of marketing and database management.

  • Serve as primary contact with advertising agency, local radio & television and work closely involving daily decisions.

  • Assist in allocating budget between direct mail, newspaper, radio, television and promotion expenses.

  • Establish and sustain personal relationships with media personnel, including newspaper, magazines, television and radio.

  • Oversee and direct the development of E-marketing campaigns and database administration.

  • Oversee the development and implementation of all printed and electronic advertising and marketing materials, including but not limited to radio, television, print and new media advertising campaigns.

  • Develop media buying/brand management plans with our advertising agency, monitor trends across the sports and entertainment industries and implement consumer research/survey tools to assist in marketing efforts and strategies.

  • Work with NHL to localize any NHL-wide initiatives and to use NHL sources, research and personnel to assist the Club’s local marketing efforts.

  • Participate and network within the community and industry.  Involvement in industry related associations and community organizations.

  • Other duties as assigned by management.

QUALIFICATIONS:

  • BA in Sports Management, Marketing or Business

  • 3 - 5 years experience in Marketing

  • Minimum 3 years of supervisory experience.

  • Demonstrate knowledge of the principles, practices, and terminology of advertising, marketing, public relations programs and public speaking.

  • Organize & prioritize work to meet deadlines.  Work effectively under pressure.

  • Strong organizational skills, written & oral communication skills, team-oriented.

  • Proficient with Windows, word, excel, outlook, PowerPoint, etc….Ability to flexible hours including work nights, weekends and holidays to ensure marketing presence at games and building events.

 WORKING CONDITIONS:

Position requires flexible schedule based on events including evening and weekend hours.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Individuals may need to sit or stand as needed.  Requires walking primarily on a level surface for periodic periods throughout the day.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials.  Proper lifting techniques required.  May include lifting up to 25 pounds for files and sales materials/literature on occasion.

The performance of this position may occasionally require exposure to the production areas where under certain areas require the use of personal protective equipment.  Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.


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Sales & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Florida Panthers (Sunrise, FL)

Position Description:
The Premium Sales Account Executive will have the primary responsibility of generating revenue through the sale Florida Panthers and BB&T Center premium products.  These products include but are not limited to: individual game/event suites, annual suite leases, packages in the arena's premium clubs and lounges for both Panthers games and arena events. Core to this role is the ability to prospect, relationship build and identify needs of C-Level executives, and then propose Panthers packages that provide the best possible solutions to those needs.

Panthers management will rely heavily on the person in this role to develop new relationships and generate new revenue for the organization, primarily targeted at businesses in the south Florida market.

Major Responsibilities:
• Implement and demonstrate outbound sales efforts by using sales and service best practices taught by team management; prospecting, networking, lead generation, data capture and CRM utilization

• Maintain a consistent day-to-day balance of new business outreach vs. calls to gain referrals from existing clients – minimum requirements in each category, each day

• Utilize the phones to set up appointments and conduct face-to-face arena meetings and tours with prospects 
• Build strong relationships and gain a deeper level of knowledge about each customer, their needs as well as the needs of their business
• Perform game-day responsibilities, including entertaining clients and their guests, and make seat visits 
• Attend team and community events for purpose of maximizing prospecting and sales opportunities
• Proactively create up-sell and cross-sell opportunities for new business with existing customers

• Assist with creative development for production of sales materials including flyers and other support material
• Coordinate with other departments to organize events that generate premium sales prospects/revenue
• Record and report sales functions in CRM and to manager(s) as needed  

 Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a competitive drive to be at and maintain “top of the board” status relative to your peers
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the team’s CRM platform and ticketing system is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours both on game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

• Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
• Bilingual in English and Spanish a plus

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience with a business sales focus and passion – top candidates will either have a background in selling to businesses successfully through an inside sales program, or, have major/minor league premium sales-focused AE experience 
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook PowerPoint)


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Sales & Marketing: Marketing
Senior Graphic Designer - Florida Panthers (Sunrise, FL)

Description:

The Graphic Designer is directly responsible for working in the fast-paced, exciting world of professional sports with the NHL’s Florida Panthers.  Create print and web marketing materials for the Panthers as well as the BB&T Center. Assist in the design of all team and arena publications from creation, development and design of new ad campaigns and marketing strategies.  Candidate should be organized, self-motivated and able to follow-through on assignments in a timely manner under the direction and guidance of Art Director.

JOB DESCRIPTION/REQUIREMENTS:

  • Plan, analyze, and create visual solutions.

  • Create and develop high-quality advertisements for Florida Panthers and BB&T Center using advanced design software, such as Adobe Indesign, Photoshop, Illustrator, Flash, Dreamweaver, on a Mac OSX platform.

  • Develop graphics for small and large format print and for electronic media, as well as the ability to develop corporate and brand logo identities for programs

  • Page layout; magazine, brochure, advertisement, direct mail, etc.

  • Prepare images for print through color correction and photo retouching techniques.

  • Prepare final layout for print and oversee the production process internally or with vendors.

  • Understand brand and the importance of brand standards and be able to apply established standards and formats when necessary including maintaining file servers and computers in proper order

  • Work well independently and in a team setting.

  • Perform other responsibilities associated with this position as may be appropriate.

 

BASIC QUALIFICATIONS

  • BA degree in graphic design preferred, associate degree considered; Minimum of 3+ years of work experience in graphic design in an advertising or marketing agency preferred

  • Working knowledge using Adobe Creative Suite (Photoshop, Illustrator, and Acrobat), Quark XPress, and Microsoft Office (Word, Excel, and PowerPoint)

  • Candidate’s portfolio must demonstrate a good eye for color, composition, legibility, and creativity

  • A good understanding of print production processes

  • Strong typography skills

  • Good problem-solving and organizational skills

  • Solid writing/proofing skills a plus

  • Must be flexible in working hours, including nights and weekends, when needed

 

PREFERRED QUALIFICATIONS

  • Demonstrated ability and hands on experience with web applications and programming languages such as HTML, CSS, Javascript, jQuery and API’s

  • Solid understanding of responsive web development and device limitations

  • Demonstrated ability to convert Photoshop/Illustrator designs to HTML/CSS

  • Solid understanding of practical benefits and limitations of Internet technologies (Flash, Javascript, CSS, video)

  • Experience working within a responsive web environment and how to create a fluid design across breakpoints.

  • A strong grasp of motion graphics, specifically in Adobe After Effects or Photoshop.


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Sales & Marketing: Ticket Operations
Senior Director of Ticket Operations - Florida Panthers (Sunrise, FL)

Summary

Reporting to the EVP of Sales, the Senior Director of Ticket Operation is responsible for leading the ticket operations department and overseeing the operational management and maintenance needs of the ticketing system for all games and events at BB&T Center

 

Essential Duties and Responsibilities:

·         Manage the Box Office Staff – Assistant Ticket Managers, Box Office Manager, Ticket Operations Manager and game day support staff.

·         Maintain reports on ticket sales, parking totals and revenue and deliver to Executive Management and Ownership Group daily.  Maintain weekly and monthly ticket and parking reports, trend analysis as well as forecasting.

·         Manage all internal departmental holds, requests for ticket trades, purchases, and complimentary tickets.

·         Monitor bank deposits and coding of receipts, as well as the development of internal controls and accountability; actively assist with the preparation of settlement statements and the development of the sectional budget.

·         Provide comprehensive oversight of all ticket related issues that are received from Ticketmaster

·         Manage annual department budget for Ticket Operations department. Ensures that accurate accounting and financial information is reported to the Finance Department for all games and events in a timely manner.

·         Manage the cash control and Box Office reconciliation while actively collaborating with the procedures as requested by the Finance Department.

·         Oversee product elements such as producing charts, orders, accounts and customized reports through Ticketmaster.

·         Collaborate with Ticketmaster in order to ensure that support is given to the Panthers/ BB&T Center staff to complete tasks, that proper training is being conducted, and that reporting needs are being met.

·         Execute the Panthers/ BB&T ticket policies and procedures.

·         Develop the distribution plan for all VIP, Postseason/promotional and season tickets, maintain customer service practices.

·         In conjunction with the outside promoter, develop the distribution plan for all non-hockey events and concert pre and on-sale programs.

·         Ensure all Ticket Operations mailings including and not limited to seasonal invoicing are accurate and delivered on time.

·         Collaborate with the Marketing department on all ticketing and new media initiatives that exist online.  Conduct weekly meetings in order to identify and prioritize all online and general ticketing needs of the organization.

·         Assist the Ticket Sales, Ticket Service, Marketing, Corporate Partnership, IT, Finance and any other relevant departments on joint projects, sales/service initiatives, implementation of revenue generating ideas, reporting and problem solving.

·         Using the TM ticketing system, Ticketmaster will build all events and associated codes to enable the Director of Ticket Operations and the Panthers/BB&T to offer a variety or ticket-related products to fans.  This includes events, prices, discounts, system user codes, and other factors necessary to allow the sale of tickets through multiple source channels including the ticket office, inside and outside sales reps, retail outlet, Internet, kiosks and others.

·         Providing concise detail for all requests related to building events, users, prices, etc.  This includes event names and descriptions, discount codes, exact prices for each price and discount code, users and sales channels to which events and prices should be available for sale, onsale and off sale dates and times for events and offers, etc.

·         Managing the daily walk up sales and Will Call plan and procedures.

·         Addressing customer concerns regarding tickets, parking, charges and seating.

·         All other duties as assigned.

Requirements:

Minimum Education and Experience Requirements

·         Bachelor's Degree

·         A minimum of 5-7 years of  experience in the following areas: Supervision/Management; Box Office; Ticketing Software (Ticketmaster Box Office Systems preferred)

·         Experience working long and irregular hours.

·         Prior experience in corporate, entertainment and social event management and planning is preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

·         Possess a clear understanding of the data that is available to CRM and other reporting tools.

·         Understanding of Ticketmaster software a plus.

·         Strong knowledge of Microsoft Word, Excel, and Access.

·         Strong knowledgeable of ticket data reporting.

·         Must have excellent oral and written communication skills as well as excellent interpersonal skills.

·         Consistent, punctual and regular attendance.

·         Professional image and demeanor.

·         Proven record of maintaining high levels of technical skills, keeping current with emerging Box Office trends, and incorporating changes.

·         Must be able to work flexible hours including evenings, weekends and holidays as needed.

·         Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

·         Office: Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work.

·         Event Day:  Job requires employee to function in a high activity professional sports venue. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.


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Sales & Marketing: Ticket Sales
Sales Coordinator - Florida Panthers (Sunrise, FL)

The Sales Coordinator reporting to the Executive Vice President of Sales will be responsible for the coordination and execution of various Sales events and promotions. The Sales Coordinator will be expected to become comprehensively knowledgeable about the Sales Department of the Florida Panthers and BB&T Center.

Job Duties

  • Creates and updates various management reports on a regular basis such as sales reports, inventory updates and commission reports

  • Assist with the organization and execution of Group Sales Fan Experiences and New Business Team Promotions

  • Coordinate tickets, food and beverage and other special requests for Sales prospecting and current customer events

  • Assist the Database Marketing Manager with the maintenance of the Sales databases on Archtics and CRM platform

  •  Assist Director of New Business Development and Director of Group Sales with the maintenance of inventory for all fan experiences and promotional items

  • Assist with editing and preparing of ticket sales collateral

  • Perform internal and external correspondences for the Executive Vice President of Sales and, on occasion the Director Service, Director of Group Sales and Director of New Business Development

  • Coordinate internal and external meeting arrangements and schedules

  • Assist with mailings to current and prospective season and group ticket holders

  • Support administrative and project requirements, as assigned

  • Assist with special projects, as assigned

  • Assist the Executive Vice President of Sales and Service in maintaining the department budget

  • Other duties as deemed necessary or as directed

Required Knowledge/Skills/Job Qualifications:

  • Excellent typing skills, high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint) and comfort with learning new applications as required such as Archtics and future CRM and technology solutions

  • Previous experience with Archtics and Ticketmaster system a plus

  • Demonstrated excellent organizational, coordinating and personal interface skills

  • Proven job diligence, dedication and attention to detail

  • Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment

  • Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required

  • Prior experience working in a Ticket Sales and /or Ticket Operations department, a plus

  • Prior experience coordinating hospitality and other events a plus

  • Prior experience working in multicultural setting is a plus

  • Prior experience working with a sports franchise is a plus

  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and season ticket holders, group sales customers and prospects

  • Must be flexible with working nights, weekends, and holidays on an as need basis

Education/ Experience:

  •  Bachelor degree in the related fields of Marketing, Business, Public Relations, New Media or Communications
  • Preferred minimum 1-2 years’ experience

Other Skills and Abilities:

  • Detail-oriented and organized; ability to handle several projects at once

  • Sales and Marketing minded

  • Aggressive, competitive and committed to the sports industry

  • Highly motivated with a desire to be successful

  • Excellent attention to detail

  • Flexibility to work long and irregular hours

  • Strong communication and computer skills

  • Passion for a growth oriented career in sales

  • Ability to work well with other departments – often with competing objectives

  • Any experience working for a team, athletic department or event is beneficial


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Sales & Marketing: Ticket Sales
Sales Associate - Florida Panthers (Sunrise, FL)

The Sales Associate will generate excitement and drive revenue by selling season packages and groups within a high energy environment to area businesses, individuals and local group/organizations. 

 

 

Job Duties

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans and group tickets

  • Actively prospect and research new sales leads

  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program

  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals

  • Make outbound calls from provided lists

  • Set and attend in and out of office sales appointments

  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts

  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special event 

  • Networking yourself in the community to increase sales 

Required Knowledge/Skills/Job Qualifications: 

  • Aggressive, competitive and committed to the sports industry

  • Highly motivated with a desire to be successful

  • Strong communication and computer skills

  • Superior time management skills and presentation skills

  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

  • Passion for a growth oriented career in sales

  • Detail-oriented and organized; ability to handle several projects at once

  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

  • Minimum of 1-2 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Ticket Sales Management
Account Executive - Florida Panthers (Sunrise, FL)

The Account Executive will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

 

Job Duties 

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans, group tickets and premium

  • Prior ticket sales experience in sports/entertainment is preferred

  • Prospect potential clients through daily phone calls and email leads

  • Actively prospect and research new sales leads

  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program

  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals

  • Make outbound calls from provided lists

  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts

  • Develop, maintain and enhance relationships with our season ticket holders

  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events 

Required Knowledge/Skills/Job Qualifications: 

  • Familiarity with Archtics and CRM Platform

  • Aggressive, competitive and committed to the sports industry

  • Highly motivated with a desire to be successful

  • Strong communication and computer skills

  • Superior time management skills and presentation skills

  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

  • Passion for a growth oriented career in sales

  • Detail-oriented and organized; ability to handle several projects at once

  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

  • Minimum of 2-3 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. ("AEG") is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Customer Service Representative will be responsible for providing outstanding service to the Kings ticket base and overall client base.

Essential Job Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Handle a high daily volume of incoming service calls while maintaining a composed, friendly demeanor
• Maintain computerized and/or written records of all Kings customers
• Make outbound sales calls as required to past Kings ticket buyers and other Kings prospects
• Handle incoming sales calls from sales prospects as opportunity is provided
• Meet or exceed weekly and monthly sales and service goals in the areas of Kings ticket packages, groups, and event suites, as well as other arena events such as award shows and family shows
• Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service

Non-essential Job Functions:

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.
• Be passionate about customer service and uphold a strong work ethic
• Create positive and strong working relationships
• Be assertive, persistent and results oriented
• Thrive in a competitive sales environment
• Possess strong written and communication skills
• Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary.
• Ability to multitask and consistently re-prioritize based on sales needs.

Qualifications:
Education: Bachelors Degree preferred

Experience: Two plus years Experience in Service and/or Sales. Experience in the sports and entertainment industry preferred. Interest in sports a plus.

• Bachelors Degree preferred
• Sales experience preferred, but not necessary
• Excellent phone presence
• Eagerness to learn
• Ability to follow direction
• Motivated to have a career in Sports service and sales
 


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Sales & Marketing: Database Marketing/Analytics
Analyst, Marketing Intelligence - Los Angeles Kings (El Segundo, CA)

The Analyst, Marketing Intelligence is responsible for understanding all sources of data and performing advanced consumer analytics for AEG Sports properties. This person will assist the organization(s) in improving all aspects of our business through the use of data analysis. This individual will be integral to the development of the organizations database and reporting infrastructure.

 Essential Functions:

  • Maintain database standards, data feeds and help manage data warehouse
  • Perform detailed data exploration and validation to identify trends, tendencies and anomalies
  • Proactively identify areas where AEG Sports’ database, data and models need to be enhanced to improve data quality, analytical efficiency, marketing campaign effectiveness and reporting capabilities
  • Develop methods and strategies to assist sales teams in maximizing ticketing revenues
  • Build lead scoring and retention models to drive sales and service programs
  • Support the Supervisor, Membership Programs with assistance of loyalty program expansion through customer analysis and program modeling
  • Assist Database and Digital Marketing Teams in analyzing data to identify trends and improve efficiency of direct marketing efforts.
  • Identify ways to improve sponsorship activation and sales through reporting and research

Qualifications:

  • Minimum 2 years of relevant work experience in a quantitative role
  • Bachelor’s degree in quantitative field like statistics, mathematics, computer science or equivalent work experience
  • Ability to communicate the process and results of data analysis clearly and ability to advocate number driven decision making
  • Experience/knowledge of the sports and entertainment industry
  • Good project management skills with a strong grasp of both technical and business perspectives.

Preferences:

  • Knowledge of data structures, SQL basics and relational databases
  • Experience with statistical software (SAS, SPSS, etc )
  • Experience with analytics platforms (Tableau, Domo, SAS, etc..)
  • Experience in Adobe Analytics and Google Analytics
  • Knowledge of Ticketing databases like Outbox, Ticketmaster, Paciolan, etc..

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Sales & Marketing: Event Operations/Management
Event Floor Manager - Minnesota Wild (St. Paul, MN)

Position Summary:

The Event Floor Manager is responsible for supervising a wide variety of events that take place at Saint Paul RiverCentre.  Event facilities include the Saint Paul RiverCentre (convention center), The Legendary Roy Wilkins Auditorium and Xcel Energy Center (arena). These duties are varied and require some independent action as well as working on a team.  The Event Floor Manager serves as the venue liason between clients that have rented the facility and the facility’s operational staff.  This position also provides customer service to attendees, exhibitors and a variety of outside vendors that provide event services.  The Event Floor Manager executes events that have already been planned by an Event Manager.  In addition to on-site event management, this position also manages the administration of RiverCentre’s exhibitor services department.  This position spends the majority of their time in Saint Paul RiverCentre and Roy Wilkins Auditorium working tradeshows, conventions, meetings, galas, festivals and other private events.  This position generally does not support hockey games or concerts.

Essential Duties/Responsibilities:

Regular schedule would be second shift Tuesday – Saturday; 2 PM – 10:30PM 

Serve as chief client event contact in absence of Event Manager

  • Offer a high level of customer service to all clients and staff in facility.
  • Assist in promoting the effective use of the RiverCentre complex.
  • Assure readiness of items needed for events and performances in facilities - including signage, room sets and exhibitor services.
  • Will occasionally transfer up to 50 pounds of freight both by hand and pallet jack. 
  • Supervise meeting and room set ups and occasionally moves tables, chairs and divider walls into position.
  • Assist Event Manager by informing groups utilizing the facilities as to rules, safety precautions and conditions required in operating events.
  • Assist in giving information to the public and prospective users regarding facilities, rental rates, and schedules.
  • Plan and discuss event details with operations and support staff.
  • Supervise event and event operation to meet client needs.
  • Perform other tasks as assigned by the Director of Event Management and Event Management staff.

Manager exhibitor services

  • Manage exhibitor services ordering process, including pre-event, event day and post event activities that pertain to ordering.
  • Serve as the customer service representative for exhibitor inquiries related to ordering venue services (electrical, internet, water, drain, etc.).
  • Manage exhibitor services website to ensure usability for exhibitors and staff.

Qualifications Required:

1.     Formal Education & Certification

  • Bachelor’s Degree
  • One to five years in convention services or hotel management with emphasis on event support

2.      Knowledge & Experience

  • Event planning and production requirements in an arena, convention/meeting center operation
  • Basic computer skills (individual software applications)
  • Technical production equipment
  • Guest Services practices pertaining to large groups of people

3.     Personal Attributes

  • Communicate effectively with a variety of individuals and groups and manage challenging situations under pressure
  • Perform detailed work, while offering a high level of customer service
  • Plan, organize and supervise personnel
  • Diagnose and remedy a variety of problems
  • Analyze and coordinate facility capabilities with client needs
  • Handle a variety of projects

4.     Working Conditions

  • Regular schedule would be second shift Tuesday – Saturday 2 PM – 10:30PM; must be able to work irregular hours including evenings and weekends.
  • Ability to manage the high paced event industry and tolerate last minute change.
  • Ability to work on your feet for multiple hours, light lifting and transport of freight up to 50 pounds by and hand pallet jack. 
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.  


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Sales & Marketing: Fan Development
Manager, Service and Retention - Minnesota Wild (St. Paul, MN)

Position Summary/Description

The Manager of Service and Retention will be responsible for overseeing the day-to-day operation of the Service & Retention area of the Customer Sales & Service Department. This position will be responsible for the retention of all season ticket and partial plan accounts and will oversee the creation and implementation of all service-related programs and experiences.  They will also be responsible for the hiring, training and managing of the service and retention staff and implementing a strategic touch point plan to increase retention and generate incremental revenue.

Responsibilities/Essential Functions

·         Serve as the direct supervisor for all Fan Relations Account Executives.

·         Manages the Service and Retention team by training and developing staff, managing retention efforts and reporting of retention efforts, and communicating and upholding the guiding principles and mission of the organization, policies and procedures to staff. This includes but is not limited to developing goals, strategies and coaching for each staff member.

·         Establish daily/weekly/monthly activity goals - including phone calls, touch points, “wow” moments, appointments, game visits and implementing effective reporting and measurement systems in conjunction with the Business Analytics Team to hold the Service and Retention team members accountable to these metrics.

·         Lead regular staff meetings and facilitating discussion and sharing of ideas related to both the service and retention of season ticket members as well as ways to identify incremental revenue opportunities from the existing customer base.

·         Collaborates with the Senior Director, Fan Relations to develop overall customer service, renewal and communication strategies.

·         Provides input in annual budget preparation by requesting and researching costs and ROI.

·         Implement season ticket holder benefits and programs including season ticket holder events, select a seat and game night initiatives.

·         Collaborates with members of Brand Marketing, Marketing Intelligence & Business Analytics Teams on strategic plans for renewal & retention, as well as communication plans that directly relate to Season Ticket Members.

·         Work closely with members of the Marketing Intelligence Department to identify best ways to utilize technology and analytics to be more strategic and efficient in the overall approach to improving the renewal rates of our respective customer segments and generating incremental revenue from these customers. Includes, but not limited to, targeted call campaigns, touch point reports, activity reports, data collection, analytics, communication and marketing to our existing season ticket holders.

·         In collaboration with the leader of New Business Development & Marketing Manager, develop and execute a smooth account transition process between the New Business Development team and the Service and Retention team member that is assuming responsibility for each new season ticket holder account.

·         Anticipate, identify, and effectively respond to all customer complaints, requests and inquiries from our season ticket holders. Make sound decisions based on available information. Use logical thinking and provide practical solutions to situations that are brought forth by the Service and Retention team. Create a culture whereby members of the Service & Retention team are empowered to resolve situations quickly and to the complete satisfaction of our customers always striving to exceed the customer’s expectation.

·         Provide service excellence through all communication channels for all guests of the Minnesota Wild and Xcel Energy Center.

·         Other duties as assigned.

Position Requirements

Formal Education & Certification

·         College degree required, or equivalent education and related experience

Knowledge & Experience

·         Minimum 3-5 years experience in sports sales and at least one year of managing a team

·         Previous experience (3-5 years)  planning and executing events for a professional sports team

·         Previous experience developing and implementing customer service initiatives

·         Proficient computer skills including ability to work with MS Word, Excel and Outlook

Personal Attributes

·         Results oriented leader with a proven ability to motivate people, maintain high levels of customer satisfaction and retention and generate incremental revenue

·         Must be enthusiastic, creative and able to think both strategically and tactically

·         Ability to work in a dynamic, high-paced environment. Ability to handle multiple tasks at one time

·         Highest level of personal and professional integrity and ethics

·         Excellent communication, interpersonal and conflict resolution skills including verbal and written skills

·         Proactive in anticipating problems and /or issues and providing world class customer service solutions

·         Consistently models MSE Guiding Principles

Work Conditions

·         Available traditional business hours in addition to evenings, weekends and/or holidays for games or events

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.  


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Sales & Marketing: Client Relations/Customer Service
Club Services Coordinator - Part Time - Nashville Predators (Nashville, TN)

Job Title: Part Time Club Services Coordinator

Department: Ticket Sales

Job Reports To:   Club Services Manager

Status: Exempt

Major Responsibilities/Activities: 

  • Assist the Club Manager on Event Nights (set up/breakdown)
  • Proactively communicate and anticipate the needs of our customers
  • Ability to think fast and resolve unusual/adverse situations by making sound decisions.  Use logical thinking and practical solutions based on the situations presented
  • Liaise with all vendors that participate in the customer experience including but not limited to:  food & beverage, security, event night staff, facility operations etc. 
  • Responsible for providing quality customer service to facility staff, promoters, other clients, and the general public.

Minimum Requirements:

  • At least two (2) years of demonstrated high level customer service and multi-level coordination
  • Excellent leadership, planning and communication skills.
  • Proven track record of going above and beyond the customer’s expectations
  • Excellent problem solving skills and ability to handle multiple projects at once
  • Must be able to work weekends, holidays and all events at Bridgestone Arena

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Sales & Marketing: Database Marketing/Analytics
Director, Web Analytics - National Hockey League (New York, NY)

SUMMARY

The Director, Web Analytics will be responsible for the creation and dissemination of digital traffic reports and analysis. The position will serve the NHL’s digital business units as well as editorial, communications, marketing, sales and sponsorships groups.

DUTIES / RESPONSIBILITIES

The position will be responsible for the following but not limited to:

  • Overseeing regular and ad-hoc reporting to NHL and Club digital stakeholders
  • Analyzing visitor consumption by platform and property to help inform and evaluate strategic decisions
  • Liaising with internal Product, Development and Production teams to ensure property tagging will meet reporting needs
  • Supporting each of the 30 NHL member Clubs in understanding and using web analytics
  • Tracking key metrics and behaviors across the Sports industry with external syndicated research tools
  • Formulating lifetime value models for paid and free Digital customers utilizing the NHL database and predictive analytics
  • Managing relationships with external analytics vendors and provide recommendations for future resource investments

QUALIFICATIONS

The ideal candidate will have a demonstrated ability to effectively communicate to all levels of an organization, verbally and electronically.  They should have 5-7 years experience in web analytics, preferably at a media company. Experience with Adobe Analytics, comScore and Nielsen Net Ratings, Tableau and Microsoft Office necessary.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is locate in NYC. If necessary, can you relocate at your own cost? (The NHL does not pay relocation fees).
2. Do you have the legal authorization to work in the United States?
3. What are you currently earning?
4. What are the various digital platforms you have experience with? Where did you obtain this experience?
5. What reporting tools are you proficient in?
6. Are you comfortable guiding and validating tag implementation?
7. What types of businesses have you typically supported?
8. What level do you currently report to?


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Sales & Marketing: Ticket Operations
Group Events Specialist - New Jersey Devils/Prudential Center (Newark, NJ)

The New Jersey Devils seek a motivated, competitive, and career-driven individual to sell group ticket packages. This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity. This individual should be familiar with the group sales process, have a relationship focused personality and a proven track record of selling group tickets in the sports industry. 

Responsibilities include:

  • Generating new group sales through cold calling, outside appointments and building tours
  • Prospecting new group sales opportunities through cold calling, referrals and networking events
  • Setting meetings with key decision makers of community and corporate groups
  • Developing professional relationships with current clients for group outing renewals and referral leads
  • Providing a high level of service to all accounts
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
  • Must meet all predetermined activity and sales goals
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Qualifications and Requirements:

  • Bachelor's degree
  • Relationship selling experience is a plus
  • Computer literacy required
  • Position requires excellent communication skills, both oral and written.
  • Competitive nature and a contagious, positive attitude
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry
  • Willingness to work nights and weekends
  • Ability to work effectively as part of a team

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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Fox Theatre - Olympia Entertainment (Detroit, Mi)

The Group Sales Account Executive is responsible for driving sales of group, subscription and SuperGroup tickets by promoting Olympia Entertainment, its venues, events and services to organizations and individuals.

Key Responsibilities
• Meet or exceed specified group, subscription and SuperGroup sales goals specific to Olympia Entertainment events
• Actively research and prospect new sales leads to sell all group, subscription and SuperGroup tickets
• Establish, promote, and maintain relationships with group, subscription and Super Groups clients
• Meet or exceed a minimum of 40-50 outgoing cold calls per day in an effort to generate new business
• Set a minimum of 4 face-to-face appointments per week in an effort to generate new business
• Handle all incoming calls from sales prospects
• Process ticket orders in a timely and efficient manner
• Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals
• Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history
• Create opportunities for new business with existing customers, such as tours, pre- and post-performance receptions as well as upsell current clients
• Perform assigned event responsibilities such as attending events to develop an understanding of shows, meet new and key clients to ensure they have a positive experience, as well as participate in any promotions or appointments as requested
• Maintain and submit accurate daily, weekly and month reports on sales activity

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Bachelor’s degree in business, marketing, communications or related field
• Minimum two years customer service experience preferably in a sales role
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
• Possess the highest integrity and ethical standards
• Effective verbal and written communication skills
• Demonstrated ability to formulate solutions and resolve issues in a timely manner
• Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment
• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint
• Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
• Excellent phone étiquette and professional demeanor
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

Preferred Knowledge, skills and abilities
• Experience working in the sports and entertainment industry
• Knowledge and previous use of both classic Ticketmaster and Archtics preferred, but not necessary.
• CRM experience preferred.

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays
• Exposure to moderate noise level
• Ability to lift up to 25 lbs.
• Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - The Prudential Center/New Jersey Devils (Newark, NJ)


Ticket Sales Associate - The Prudential Center/New Jesey Devils

This is your chance to join an exciting new sales team as we continue to rise.


The New Jersey Devils have overhauled their entire sales management team, and have brought in top level executives formerly from NBA and NFL teams, to blaze new trails not yet seen in the NHL. The Devils “New Business Team” program is being built on a strong foundation of learning the fundamentals, studying sales philosophy, and consistent practice. Graduates from this program will be well positioned for success in more senior level sales positions in sports. Emphasis at the Devils is placed on promotion from within, with those possessing strong work ethic and positive attitudes sure to grow within the system. If you are looking for a competitive environment and to join on with a team poised to make some waves in sports, this is the place for you.

Description:
The New Jersey Devils are looking for ambitious, professional, self-motivated individuals who will be responsible for selling full season, partial, single game suite, and group ticket packages. The Ticket Sales Associate will act as a starting ground for an opportunity to move into a senior level sales position. Must be able to work nights, as well as targeted events as needed and succeed in a team environment, built around a collegiate culture with friendly competition.

Responsibilities:
• Sell New Jersey Devils full, partial, single game suite and group ticket packages
• Meet and exceed personal sales quotas set by management
• Participate in game/event day duties as needed
• Provide excellent customer service
• Possess a thorough understanding of the Devils ticketing plans and policies
• Prospect new business leads and use a sophisticated Microsoft CRM system to attack leads
• Set up daily new business appointments and arena tours with prospects


Requirements:
• Strong communication skills
• Highly motivated with a passion for sales
• Prior cold calling experience is preferred but not essential
• Organizational and time management skills a must
• Desire to learn and study sales and make it a career
• Professional appearance and conduct
• Ability to work in a structured, disciplined, cooperative and competitive environment

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you participated in organized team sports in high school or college?


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