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Current available jobs in Sales & Marketing:


» Group Sales Account Executive - Anaheim Ducks (Anaheim, CA)
» Ticket Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)
» Game Night Staff - Marketing & Promotions (part-time) - Boston Bruins (Boston, MA)
» 2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)
» HARBORCENTER Customer Service at The Rinks - Buffalo Sabres (Buffalo, NY)
» Manager, Game Presentation - Chicago Blackhawks (Chicago, IL)
» CBJ Mobile Tour Team (Part Time) - Columbus Blue Jackets (Columbus, OH)
» Digital Website Producer - TD Garden Boston Bruins - Digital (Boston, MA)
» Sales Associate - Florida Panthers - Florida Panthers (Sunrise, FL)
» Account Executive - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)
» Customer Service at The Rinks - HARBORCENTER (Buffalo, NY)
» Rink Account Executive - Hockey Development (El Segundo, CA)
» Community Relations Assistant - Los Angeles Kings (El Segundo, CA)
» 50/50 Raffle Seller - Los Angeles Kings (El Segundo, CA)
» Marketing Coordinator - Los Angeles Kings (El Segundo, CA)
» Loyalty Program Manager - Minnesota Wild (317 Washington St, MN)
» Special Events Ticket Representative - CMA Seasonal Position - Nashville Predators (Nashville, TN)
» Senior Manager, Corporate Social Responsibility - National Hockey League (New York City, NY)
» Coordinator, Corporate Social Responsibility - National Hockey League (New York City, NY)
» Coordinator, Email and Database Marketing - National Hockey League (New York, NY)
» Director, Consumer Product Licensing - National Hockey League (New York, NY)
» Ticket Sales Associate - New Jersey Devils (Newark, NJ)
» Marketing Manager - New Jersey Devils (Newark, NJ)
» Digital Business Development Coordinator - Pegula Sports and Entertainment (Buffalo, NY)
» Director, Special Events - Prudential Center (Newark, NJ)
» Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)
» Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)
» Assistant Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)
» Email Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)
» Digital Marketing & Analytics Manager - Prudential Center/New Jersey Devils (Newark, NJ)
» Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)
» Client Services Account Representative - TD Garden (Boston, MA)
» Data Architect - TD Garden/Boston Bruins (Boston, MA)
» Manager, Membership Sales, Colorado Avalanche - The Colorado Avalanche (Denver, CO)
» 50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)
» Director, Global Partnerships - Vegas Golden Knights (Las Vegas, NV)
» Account Executive, Ticketing & Premium - Vegas Golden Knights (Las Vegas, NV)
» Coordinator, Ticket Operations - Vegas Golden Knights (Las Vegas, NV)


Sales & Marketing: Ticket Sales
Group Sales Account Executive - Anaheim Ducks (Anaheim, CA)

The Group Sales Account Executive is a full-time, non-exempt position responsible for selling group tickets for Anaheim Ducks games within the Orange County corporate community and surrounding areas. The incumbent of this position must be self-motivated and able to meet and exceed stipulated sales goals. This position reports directly to the Manager of Group Sales.

Examples of Duties/Essential Functions:

• Ability to achieve pre-determined weekly, monthly and annual sales goals.
• Generates group sales through outbound calls and outside appointments.
• Aggressively prospects local and regional companies for new group sales opportunities.
• Secures prospect meetings that result in comprehensive needs analyses to gain further understanding of the prospects’ goals and objectives.
• Services and up-sells existing group ticket accounts.
• Maintains computerized records of all clients and prospects through the CRM system.
• Participate in events, promotions, client entertainment and other activities as required.
• Handles customer service and ticketing issues of assigned group customers.
• Assists with creative concepts for production of group sales materials including brochures, fliers and all other support materials.
• Develops professional relationships with current clients for referral leads.
• Coordinates with other departments to organize events that generate group ticket sales.
• Assists groups with in-game experiences including but not limited to pre/post-game ice times, intermission activities, zamboni rides and silent auctions.
• Performs other duties and responsibilities as assigned.
 

Qualification Standards:

• Bachelor’s Degree from an accredited four year college or university or equivalent experience.
• Minimum of one (1) year prior sales experience with preference selling to high-end/VIP clientele through outside meetings and appointments.
• Excellent communication skills, both written and verbal.
• Ability to effectively prospect ‘cold call’ companies for qualified sales leads and to call on executive level decision-makers for new business opportunities.
• Demonstrated ability to meet and exceed stipulated sales goals.
• Effective time management and organizational skills.
• Natural assertive approach and positive attitude.
• Quality presentation skills
• Ability to be a team player and enjoy working in a team environment.
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook); experience with CRM a plus.
• Flexible schedule with the ability to work nights, weekends and some holidays as required. Must be available to work Ducks home games and some away games.
• Valid driver’s license required with good driving record.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year of direct sales experience?


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Sales & Marketing: Ticket Sales
Ticket Sales Representative - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                    Ticket Sales Representative

Department:              Ticket Sales

Reporting:                  Director, Business Development

                      

Job Summary:

Under the direction of the Director, Business Development, the Ticket Sales Representative responsibilities include prospecting to sell and service new accounts, create new ideas to increase both Season & Group ticket sales for the Arizona Coyotes, arena events, and other properties. Perform basic office functions as needed. Please Note: The Ticket Sales Representative position has consistently been our main feeder system to our Full Time Season Ticket & Group Sales teams. This position is part time/hourlyworking up to 29.5 hours per week plus commissions.

Key Tasks and Responsibilities:

• Sell ticket products including group tickets, season tickets, partial & mini plan packages, and individual event ticket products for the Arizona Coyotes, Gila River Arena, and other properties.

• Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.

• Proactively create opportunities for new business with existing customers.

• Daily dedication to making a minimum of (85) out of season and (75) in-season quality outbound calls from provided lists of Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.

• Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.

• Handle incoming sales calls from sales prospects for all ticket products.

• Conduct in-arena appointments and tours of Gila River Arena to assist in closing new business and developing new relationships.

• Meet or exceed assigned sales goals for all ticket products.

• Document and maintain all Sales touch-point activities within the CRM system.

• Engage fans on game nights at the Sales Center to build database and to support ticket sales promotional initiatives.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

• Excellent communication skills, both written and oral

• Manage multiple relationships well

• Detail oriented and organized

• Aggressive, competitive and committed

• Highly motivated with a desire to be successful

• Effective time management skills

• Teamwork

Education and Formal Training:

• College degree required.

Experience:

• Prior telemarketing and/or sales experience is preferred but not required.

Material and Equipment Used:

• Daily use of Ticketmaster and Archtics software as well as Excel, Word, and Microsoft CRM

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe what specific tasks you would be performing on an average work day during the hockey season?
2. This is a Ticket Sales position that requires true dedication and enthusiasm to make 85+ quality outbound phone calls each day (note: 80% of the leads are provided). What are your thoughts?
3. Why are you interested in beginning your career path in sports with the Arizona Coyotes?
4. Why should we take a leap of faith and consider you over other quality candidates?


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Sales & Marketing: Game Operations/Presentation
Game Night Staff - Marketing & Promotions (part-time) - Boston Bruins (Boston, MA)

About Us: The Boston Bruins are an Original Six franchise in the National Hockey League with a storied history going back to 1924. They have won 6 Stanley Cup championships and have had the numbers of 10 former players retired. In addition, the Bruins have had over 52 former players/coaches named to the Hockey Hall of Fame. Visit the Boston Bruins’ website at http://www.bostonbruins.com

Your Role: Act as promotional support during all Boston Bruins home games and events. Assist the Marketing, Boston Bruins Foundation, Corporate Partnerships, Sales and Community Relations departments with in-game activities, special events and appearances. Responsibilities include interacting with fans, preparing giveaways for in-game use, completing all of game day setup, assisting with crowd interactive games, and escorting Blades as well as Bruins Ice Girls at appearances and events. The successful candidate will act as a promotional and goodwill ambassador for the Boston Bruins Hockey Organization. Other duties as assigned.

Our Expectations: Excellent customer service skills and basic knowledge of the Boston Bruins. Must be reliable, honest and have strong communication and interpersonal skills. Must have the ability to prepare event set-up and break down as well as work a flexible schedule including nights, weekends and holidays.

Qualified applicants are required to work all game days and major team events. Applicants are also required to provide their own transportation to and from work as well as determine their own parking arrangements.

*Please note, these Game Night Staff roles are for the 2016-2017 season.


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Sales & Marketing: Game Operations/Presentation
2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)

Game Presentation

Game Presentation Staff Members will assist in the implementation and execution of all in-arena activities including but not limited to: promotions on and off the ice, anthems, pre and post-game ceremonies, intermission entertainment, handouts, pavilion events and mascot duties for all 31 games of the 2018 IIHF World Junior Championship.  

  • Work with a team to execute all game day elements of the World Junior Championship at KeyBank Center, HARBORCENTER and New Era Field.
  • Take part in pre-game preparation, in-game implementation and post-game duties to effectively complete assigned tasks
  • Participate in fan interaction with and without team mascots 
  • Assist other departments with game-day initiatives as assigned 
  • Promote a positive fan experience and work as part of a creative team
  • Must be willing to work flexible hours, including holidays and weekends. Times will vary between 10 a.m. – 11:30 p.m.

·         Must be willing to assist other areas of operations if the situation arises


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Client Relations/Customer Service
HARBORCENTER Customer Service at The Rinks - Buffalo Sabres (Buffalo, NY)

Summary

The Customer Service staff will assist with the day to day operations including being the forward face for our guests on a daily basis. Answering questions, directing teams and guests and other duties as assigned for HARBORCENTER Operating, LLC.   

Core Responsibilities

  • Receiving and directing guests of HARBORCENTER

  • General Administrative work including but not limited to: maintaining/organizing files, data entry, participation and support of Rinks programming.

  • Knowledge of daily activities

  • Coordinate check in for all team participating at HARBORCENTER events

  • Communication liaison between The Rinks and participant players, families and coaches.

  • Creating spreadsheets and presentations when needed.

  • Assist in executing ice calendar and programming flow.

  • Handling incoming and outgoing calls.

  • Maintains user confidence and protects operations by keeping information confidential.

  • Other duties as assigned

     

    Minimum Qualifications for the Position:

  • Must be 18 years of age or older

  • Must have min. of 1 year customer service experience.

  • Must possess an Associate’s Degree or higher.

  • Ability to work evening, weekends and holidays

  • Ability to dedicate 20-25 hours per week.

  • Cash handling experience a plus. 

  • Understanding of rink operations

  • Basic understanding of Mac OS X and experience with Microsoft Office and/or Apple iWork suites of software

 

Critical Competencies

  • Detail oriented and results oriented

  • Excellent organizational, planning, time management and interpersonal skills

  • Professional attitude with a high degree of personal integrity

  • Ability to present ideas and recommendations in a concise manner

  • Ability to undertake and complete multiple tasks

  • Ability to work independently and in a team-oriented environment to meet deadlines

Must be available to work 20 -25 hours a week

We need someone that can be available to work Monday - Thursday between the hours of 3 pm - 11 pm and Friday, Saturday, Sunday between the hours of 6 am - 11 pm.

This organization is an Equal Opportunity Employer.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Game Operations/Presentation
Manager, Game Presentation - Chicago Blackhawks (Chicago, IL)

Job Title:        Manager, Game Presentation

Report To:     Director, Production and Content Marketing

The Manager of Game Presentation will be responsible for coordinating and managing the planning and production of Chicago Blackhawks home games, including creation and execution of live and audio/visual-related entertainment, preparation of scripts and game logs for in-game use, planning and implementation of in-game promotions, and assisting with execution of various non-game related Blackhawks events. 

Duties and Responsibilities:

  • Game direct/produce all Chicago Blackhawks home games and related United Center events
  • Manage the development of audio/visual elements for in-game entertainment as needed. Conceive in-game features which maximize fan experience and create sponsorship opportunities. 
  • Create and develop unique game experience ideas to promote an atmosphere of fun, energy and excitement while presenting the team in a professional manner. 
  • Coordinate the production of all pre-game ceremonies, including puck drops and other special events. 
  • Liaison with corporate partnerships, charities, ticket sales, and marketing departments to ensure all in-game commitments are scheduled accordingly and fulfilled.  
  • Work in conjunction with the National Hockey League on broadcast and league initiatives, and submit materials and promotions
  • Develop and prepare game scripts for all video, matrix and LED boards, as well as PA scripts for In-Arena host and Public Address announcer. 
  • Collaborate with various departments within the organization to coordinate the production of in-game features and other non-game related Blackhawks events. 
  • Perform various administrative duties, including management of in-game promotion inventory.
  • Assist with the creative planning and execution of Blackhawks media day and video shoots.
  • Helps in the video editing process with UC Scoreboard Operations, and associate vendors to meet our programming calendar.
  • Coordinate the production and execution of United Center Atrium events during Blackhawks games and other Blackhawk events.
  • Perform all other duties as deemed necessary

Experience:
• Minimum of 4-5 years’ experience in a sports, production or entertainment environment
• Strong organizational skills, tireless attention to detail and strong written and oral skills required 
• Excellent communication and time management skills with a friendly and professional demeanor.
• Proficient in Avid, Premier, Photoshop is a plus 
• Knowledge of production elements including sound, lighting, video, scripting and technology 
• Ability to work extended hours including nights, weekends, and holidays as required 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a professional sports team?
2. Do you have direct experience in Game Presentation?


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Sales & Marketing: Marketing
CBJ Mobile Tour Team (Part Time) - Columbus Blue Jackets (Columbus, OH)

Summary

The CBJ Mobile Tour Team member will serve as an integral part of the Columbus Blue Jackets efforts to bring the fun and excitement of the game of hockey to cities across Ohio. This position will be responsible for assisting in all aspects of the CBJ Mobile Summer Tour including setup and teardown. This person should have a dynamic and outgoing personality with the ability to engage our target audience and must also promote the Columbus Blue Jackets’ brand and sales messaging with positive energy and professionalism.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assist with set-up of mobile marketing vehicle at community events. Includes loading and unloading equipment to and from off-site event locations such as fairs, festivals, concerts, etc. Equipment includes a replica locker room, TVs, video games, lounge area materials such as flooring, couches, tables, chairs, skee-puck game and street hockey equipment.

Responsible for staffing the CBJ Mobile Tour vehicle and sales tent and assist fans with any questions or concerns they may have.

Maintain CBJ Mobile Tour vehicle (stocking promotional items, cleaning/organizing vehicle)

Responsible for data capture and recruiting people to sign up for Enter to Win opportunities.

This seasonal position will last throughout the CBJ Mobile Tour, May – September.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit and climb or balance.  The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?
2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?
3. Have you ever been convicted of a felony?


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Sales & Marketing: Consumer Marketing/Brand Management
Digital Website Producer - TD Garden Boston Bruins - Digital (Boston, MA)

Digital Website Producer This role reports to the Digital Platform Manager. Responsible for content management and development for all Boston Bruins and DNC Boston owned digital properties including BostonBruins.com, Boston Bruins Mobile App, TDGarden.com, TD Garden Mobile App., TDGardenapps.com, and other digital sites. Serves as point person for tech / design troubleshooting in support of daily site QA and functionality -Coordinate the implementation of website landing pages; video, photo and news content; sponsorship advertising integration; and Boston Bruins and TD Garden event and internal marketing/sales initiatives. Ensure consistency of presentation graphics and content across all owned digital platforms -Implements channel tracking, and provide key reporting on digital platform performance. Delivers insights and takeaways on digital campaigns by partnering with key business contacts to guide next steps and recommendations for how to move forward. 1st Major Function (65% of time spent) Produces the content development across our owned digital platforms including BostonBruins.com, Boston Bruins Mobile App, TDGarden.com, TD Garden Mobile App., TDGardenapps.com and other digital channels as needed while ensuring brand consistency across our web assets. Specifically: • Optimizes site performance consistently • Produces and manages site / app features and functionality • Leads ongoing QA of digital properties • Work with external vendors on content updates and platform changes including forms, virtual seating map, ticketing, and content optimization • 2nd Major Function (20% of time spent) Setup tracking utilizing tagging, pixels, CFCs within the site structure. Analyze and provide key 'real-time' reporting on digital campaigns to effectively inform internal stakeholders of performance trends and to measure campaign goals and objectives. Work alongside campaign specialist to take findings and make adjustments to the campaign/personalization tools to better target messaging to fans. • 3rd Major Function (15% of time spent) Utilizing multiple CMS tools as well as front-end development capabilities create specific pages for digital properties including BostonBruins.com, Boston Bruins Mobile App, TDGarden.com, TD Garden Mobile App., TDGardenapps.com for sales and marketing initiatives. All other duties as assigned. Degree(s) Required: Bachelor’s Degree in marketing, communications, computer science, graphic design or related field. All candidates must have 1-2 years professional experience managing content for high traffic websites. Must have exceptional communication and organization skills. Candidate is required to possess a working knowledge of and experience using website content management systems within the business environment. Candidate should demonstrate a familiarity with HTML 5, Javascript, Jquery, Adobe CS6/Creative Cloud, Flash, Sales Force, Marketo, and Adobe Campaign. Ability to manage technical projects from conception to implementation Fantastic attention to detail Ability to work under pressure and meet tight deadlines Flexible schedule – must be available on nights and weekends for TD Garden and Boston Bruins events, and/or additional events as necessary.


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Sales & Marketing: Ticket Sales
Sales Associate - Florida Panthers - Florida Panthers (Sunrise, FL)

The reigning NHL Atlantic Division champions are looking for the next key piece to join the staff and help build the excitement at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and start their careers in the sports industry. A Sales Associate at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Sales Associates to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center. The Sales Associate will generate excitement and drive revenue by selling season packages and groups within a high energy environment to area businesses, individuals and local group/organizations. 

Job Duties

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans and group tickets
  • Make 80+ daily outbound calls from provided lists
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals
  • Set and attend in and out of office sales appointments
  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special event 
  • Networking yourself in the community to increase sales 

Required Knowledge/Skills/Job Qualifications: 

  • Aggressive, competitive and committed to the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

Minimum of 1-2 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Ticket Sales
Account Executive - Florida Panthers Hockey Club (Sunrise, FL)

The reigning NHL Atlantic Division champions are looking for a key addition to the staff who will help build the excitement at the BB&T Center. This is a fast paced, competitive and fun office environment that is looking for future sales and marketing leaders who want to be a part of something special while growing their careers in the sports industry. An Account Executive with the Florida Panthers will sell new season, partial, group and premium accounts. Account Executives also sell premium and group inventory for the world class concerts, shows and events at the BB&T Center. We encourage open communication and expect our Account Executives to assist in generating new ideas that increase ticket sales while aggressively trying to help the team by providing a home ice advantage at the BB&T Center. The Account Executive will generate excitement and drive revenue by selling season packages and groups within a high-energy environment to area businesses, individuals and local group/organizations. 

Job Duties

  • Responsible for maximizing revenue through sales of concerts and events as well as Florida Panthers ticket packages including season tickets, partial plans and group tickets
  • Make 80+ daily outbound calls from provided lists
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly, monthly and annual ticket sales goals
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
  • Work all Panthers home games and select other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events 
  • Become an active member representing the Panthers at community associations, networking groups and events to grow the brand and generate ticket sales revenue. 
  • Conduct in-arena appointments/tours to assist in closing new business
  • Set and attend in and out of office sales appointments
  • Handle incoming calls from sales prospects and existing clients
  • Serve as a mentor to entry level Sales Associates

Required Knowledge/Skills/Job Qualifications: 

  • Aggressive, competitive and committed to the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 
  • Minimum of 1-2 years successful sales experience in sports/entertainment required

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Sales & Marketing: Premium/Suite Sales
Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)

DATE:            January 2017

FROM:            Human Resources

RE:                  Sports & Entertainment Sales Positions Available

*****************************************************************************

 

POSITION TITLE:     Account Executive, Group Sales

DEPARTMENT:         Group Sales

REPORTS TO:            Director, Group Sales

Sunrise Sports & Entertainment provides an unrivaled environment for sales professionals interested in the sports and entertainment industry.

The group sales environment at SSE caters to high-energy, aggressive and innovative professionals that can take advantage of the organization’s unique ability to customize and integrate sports and entertainment group ticket packages. With 125-plus events each year, the most aggressive commission structure available, endless opportunities for growth, upward mobility and career advancement; SSE is the ideal home for any true sales professional. Throughout its history, SSE has proven to be a training ground for top-notch industry executives and sales performers both internally and externally. We welcome the interest of any and all qualified candidates

JOB DESCRIPTION / REQUIREMENTS:

  • Prospects and sells new sales opportunities through the sale of group tickets for the Florida Panthers and BB&T Center.

  • Aggressively build new relationships through cold calling, chambers, outside appointments and building tours.

  • Responsible for servicing and up selling existing group tickets accounts.

  • Involvement in game day activities, promotions for the Florida Panthers and BB&T Center and outside functions including luncheons, business shows, conventions, etc.

  • Must meet all predetermined activity and sales goals.

  • Assists with creative concepts for production of group sales materials including brochures, fliers and all other support materials.

  • Develops professional relationships with current clients for referral leads.

  • Maintain high level of customer service

  • Assist with other projects, as assigned.

  • Experience in Youth Hockey required

    QUALIFICATIONS:

  1. Sales and cold-calling experience required

  2. Bachelor’s degree preferred

  3. Self-starter, career oriented professional

  4. Passion for sales and creativity

  5. Strong work ethic and a desire to build a career in professional sports

  6. Proven written and presentation skills

  7. Ability to speak publicly on behalf of the BB&T Center

  • Knowledge of Arcthics ticketing system, Microsoft Word, Excel and PowerPoint

  • Ability to work nights, weekends and Holidays

  • Bilingual a plus

    Please send resume to: Attention: Human Resources, One Panther Parkway, Sunrise FL 33323 or fax your resume to (954) 835-7601 or e-mail to jobs@floridapanthers.com. No phone calls please.


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Sales & Marketing: Client Relations/Customer Service
Customer Service at The Rinks - HARBORCENTER (Buffalo, NY)

Summary

The Customer Service staff will assist with the day to day operations including being the forward face for our guests on a daily basis. Answering questions, directing teams and guests and other duties as assigned for HARBORCENTER Operating, LLC.   

Core Responsibilities

  • Receiving and directing guests of HARBORCENTER

  • General Administrative work including but not limited to: maintaining/organizing files, data entry, participation and support of Rinks programming.

  • Knowledge of daily activities

  • Coordinate check in for all team participating at HARBORCENTER events

  • Communication liaison between The Rinks and participant players, families and coaches.

  • Creating spreadsheets and presentations when needed.

  • Assist in executing ice calendar and programming flow.

  • Handling incoming and outgoing calls.

  • Maintains user confidence and protects operations by keeping information confidential.

  • Other duties as assigned

     

    Minimum Qualifications for the Position:

  • Must be 18 years of age or older

  • Must have min. of 1 year customer service experience.

  • Must possess an Associate’s Degree or higher.

  • Ability to work evening, weekends and holidays

  • Ability to dedicate 20-25 hours per week.

  • Cash handling experience a plus. 

  • Understanding of rink operations

  • Basic understanding of Mac OS X and experience with Microsoft Office and/or Apple iWork suites of software

 

Critical Competencies

  • Detail oriented and results oriented

  • Excellent organizational, planning, time management and interpersonal skills

  • Professional attitude with a high degree of personal integrity

  • Ability to present ideas and recommendations in a concise manner

  • Ability to undertake and complete multiple tasks

  • Ability to work independently and in a team-oriented environment to meet deadlines

Must be available to work 20 -25 hours a week

We need someone that can be available to work Monday - Thursday between the hours of 3 pm - 11 pm and Friday, Saturday, Sunday between the hours of 6 am - 11 pm.

This organization is an Equal Opportunity Employer.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Fan Development
Rink Account Executive - Hockey Development (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

AEG and the Los Angeles Kings’ Hockey Development Department seeks a dynamic, outgoing individual to perform sales and marketing activities specifically designed to reach the local hockey community for the Los Angeles Kings. Sales goals will be established for all events and be tracked by management.


POSITION OVERVIEW:

Hockey Development Rink Account Executive is responsible for building relationships with the local hockey community, marketing ticket sales initiatives to this groups, and generating revenue from ticket sales.

The Hockey Development Rink Account Executive is responsible for Group Ticket Sales, with an opportunity to generate revenue through Season Ticket, Partial Ticket Package, Premium Seating, and Individual Sales to an assigned set of clients in the local community. Management will help provide a list of potential customers to sell and market to, while the Rink Account Executive will be responsible for developing current and new programs for these customers. He/she is also responsible for telemarketing activities and new business generation (business to business appointments) throughout the year, as well as being required to work game nights, select ticket sales or public relations events, and other grassroots related programs throughout the year.


SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The Hockey Development Rink Account Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

  • Excellent relationship building and communication skills that will result in revenue generation through ticket sales.
  • Polished presentations skill, with an ability to think and react to situations confidently.
  • A go-getter, with real drive and initiative to succeed and develop a career in the sports and entertainment industry.
  • Assertive, Persistent and Results-oriented.
  • While looking to succeed personally, be able to support team environment and adhere to departmental guidelines.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to oversee a project from start to finish.
  • Ability to use and pick up on complex computer programs.
  • Ability to consistently re-prioritize based on sales needs.
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis.
  • Ability to thrive under a competitive sales environment.

QUALIFICATION STANDARDS:

  • Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides required knowledge, skills and abilities. BA from a 4-year college preferred.
  • Experience: Experience in sales, marketing, project management, and client account management is a must. Sales and marketing experience in the sports and entertainment industry preferred.
  • In-depth knowledge of the sport of hockey.
  • In-depth knowledge of the local hockey community in Southern California is preferred.




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Sales & Marketing: Community Relations
Community Relations Assistant - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

AEG and the LA Kings’ Community Relations department seeks a dynamic, outgoing individual to provide administrative support for the department and assist with implementing all community and philanthropic initiatives. The Assistant must have the ability to multi-task in a fast paced, high energy environment, anticipate needs and workflow, and communicate seamlessly with executives and staff members. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist with implementing community programming and Kings Care Foundations events and fundraisers that include, but are not limited to the annual Golf Tournament, Tip-A-King, Taste of the South Bay
  • Coordinate all in-game and in-arena non-profit and donor experiences for Los Angeles Kings home games, including ticket redemptions, Zamboni rides, Penalty Box Experiences and Hero of the Game experiences.
  • Connect with any community partners, donors, auction winners on logistics, timing, and meeting location for all experiences. Execute Hero of the Game honoring for every home game.
  • Review and respond to donation requests
  • Organize and attend monthly Kings Care Foundation board meetings
  • Update and maintain Kings Care Foundation social media accounts
  • Assist with player appearances and autograph sessions for organization
  • Perform administrative tasks when needed such as expense reports, travel plans, booking car service, and organizing package pickup and delivery.
  • Create and maintain departmental databases
  • Maintain department supplies, equipment, materials, etc.
  • Organize and maintain storage areas and shared work space(s)

SUPPORTIVE DUTIES AND RESPONSIBILITIES:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Develop and maintain relationships with the surrounding communities for both the Community Relations Department and the Kings Care Foundation.
  • Develop and maintain relationships with donors and sponsors

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Proactive and able to work well under pressure
  • Detail oriented with strong follow-up skills
  • Able to multi-task and prioritize
  • Computer skills with proficiency using MS Office (Word, Excel, Outlook) are preferred
  • Able to stand for long periods of time and load/unload merchandise
  • Able to work weeknights and weekends
  • Team player
  • Flexible and adapts to various environments and situations
  • High ethical standards and strong sense of confidentiality
  • Strong written and verbal communication skills
  • Able to follow instruction

QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE:

  • College Degree Preferred – AA/BA/BS\Microsoft Office experience; including Outlook, Word, Excel, PowerPoint
  • Event planning, community development and/or non-profit experience preferred

  


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Seller - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Kings Care Foundation 50/50 Raffle Seller will play a crucial role within the organization’s game day operations. During each home game, 50/50 raffle tickets will be sold to fans with 50% of proceeds going to an individual and 50% of the proceeds benefiting nonprofit organizations. This position requires an outgoing, high-energy and enthusiastic personality, as sellers will be asked to approach fans attending the game on the concourse and suite levels.

Tasks and Responsibilities:

  • Manage pre-game set up for designated raffle tablets
  • Sell 50/50 raffle tickets to fans at Los Angeles Kings home games
  • Comfortably handle large cash transactions, credit card machines and the sale and distribution of 50/50 raffle tickets throughout your work shift.
  • Work to engage fans and staff to spread awareness of the 50/50 raffle program and the Kings Care Foundation by approaching fans.
  • Problem solve quickly and efficiently. Answer questions fans may have about the 50/50 raffle program.
  • Responsible for meeting and/or exceeding designated sales goals per game.

Required Knowledge/Skills/Job Qualifications:

  • Must be 18 years of age or older.
  • Prior cash handling experience required.
  • Ability to interact positively with large fan base and work independently.
  • Self-starter who will consistently challenge oneself to increase their individual 50/50 raffle ticket sales.
  • Strong interpersonal and verbal communication skills.
  • Strong sales skills; a background in sales or marketing is strongly encouraged.
  • Candidate must be willing to work nights, weekends and holidays as necessary. Shifts are approximately 5 hours each and take place during LA Kings home games.
  • Must be able to stand/walk for long periods of times. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
  • Candidate will be subject to a background check and credit check.

Education and Formal Training:

  • Must have a High School Diploma or equivalent education.

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Sales & Marketing: Marketing
Marketing Coordinator - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

Responsibilities:

  • Create and maintain marketing and activations schedule, including timelines, requests and sponsorship related initiatives.
  • Coordinate with outside vendors to purchase, produce, deliver, and distribute promotional items.
  • Manage promotions with local radio and broadcast media partners.
  • Work with STAPLES Center staff and LA Kings game entertainment to fulfill in-game promotional activities and giveaways.
  • Submit television and radio drops for marketing materials to broadcast partners and Game Entertainment.
  • Assist the digital media team on social media ideation and execution.
  • Gather impressions and media value from media campaigns and formulate marketing recaps.
  • Work with printers in ordering and producing signage for events and print marketing campaigns.
  • Assist other departments in ordering promotional items and reaching out for quotes on their behalf.
  • Assist in fedex, mail, organization, and other administrative tasks for the department.
  • Coordinate event/game day promotions including giveaways, radio remotes and other events.
  • Responsible for post campaign marketing recap and analysis.

Required Skills:

Education:

  • College degree in related field required 

Experience:

  • A minimum of 2 years of related experience
  • A minimum of 1 year of experience working at a sports team, entertainment marketing or creative agency
  • Proficient in Microsoft Office Suite;
  • Strong understanding of traditional and emerging marketing concepts, strategy, and best practice
  • The ability to say no, and provide better options or new solutions
  • Excellent communication skills and ability to prioritize
  • A passion to learn in an ever-changing industry
  • Experience paying invoices and managing budgets
  • Great taste and ability to give and receive criticism 
  • The ability to be calm in the face of Game 7 overtimes
  • Sense of humor is an absolute must 

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Sales & Marketing: Fan Development
Loyalty Program Manager - Minnesota Wild (317 Washington St, MN)

The Minnesota Wild Fan Relations team is committed to building meaningful lasting relationships and delivering all Minnesota Wild fans and Season Ticket Members exceptional customer service and a first class benefits program.

Who are we looking for?  Working with a close knit team, you will be part of a group that is motivated, creative, results-oriented and committed to building lasting relationships.  You will have prior experience in delivering customer excellence in a loyalty program or similar customer retention tool and strong experience in strategic program development. You will have strong leadership traits with the ability to collaborate and drive results.

The Loyalty Program Manager is the driving force in continuously evolving the Wild Rewards program by bridging data and creativity to enhance the fan experience. This position oversees the day-to-day execution of the program and serves as the administrator for offers, rewards and user access within the loyalty rewards platforms.

Responsibilities/Essential Functions

Loyalty Program Management

  • Develops promotions, content, and customer engagement strategies for Wild Rewards, the Minnesota Wild’s customer loyalty program.
  • Manages the Wild Rewards loyalty webpage content, images, design & layout utilizing the administrator dashboard.
  • Leverage marketing information and analytics to continuously drive and implement strategic evolution of the program.
  • Continually create auction items/packages, merchandise offerings and experiences to offer members of the loyalty program. Predictively gauge usage and users of the program for maximum rewards.
  • Act as liaison between Minnesota Wild and FanMaker, our Wild Rewards loyalty partner to maintain a strong working relationship for the success of the program.  
  • Manage Wild Rewards loyalty budget and determines program spending and works closely with Finance & Accounting to ensure best possible financial results are met in regards to overall program metrics. Provides input in annual budget preparation by requesting and researching costs and ROI.
  • Manage loyalty platform environment and facilitate delivery of offerings to give users of the program the best experience possible.
  • Conduct cost benefit analysis when developing program offerings. Consistently review program analytics to identify areas of concern.
  • Anticipate, identify and effectively respond to all customer requests inquiries, and concerns from our season ticket holders regarding the Wild Rewards program. Make sound decisions based on available information. Use logical thinking and provide practical solutions to situations that are brought forth by customers.
  • Supervise the Wild Rewards intern and lead to ensure service level and standards exceed expectations.

Season Ticket Holder Customer Service

  • Provide excellent service through all communication channels for all members of Wild Rewards loyalty program, guests of the Minnesota Wild and Xcel Energy Center.
  • Manage Wild Rewards loyalty kiosks, service clients and oversee other related assignments on game days.
  • Support Fan Relations overall strategic goals by assisting with events and game day duties as needed.

Strategic Marketing Initiatives

  • Lead collaborative, communication efforts with members of Brand Marketing, Digital Communications, Corporate Sponsorship, Marketing Intelligence & Business Analytics Teams on strategic plans that directly relate to members of the Wild Rewards loyalty platform.
  • Create new and dynamic strategies based on current performance and best practices to maximize the footprint of the entire program.
  • Compose content for weekly Wild Rewards loyalty promotional emails and work closely with email marketing specialist to execute.

Administrative Responsibilities

  • Fulfill orders and redemption of items through the administrator portal on a daily basis and control inventory as well as distribution of these items.

Position Requirements

Formal Education & Certification

  • College degree required, or equivalent education and related experience.

Knowledge & Experience

  • 3-5 years of experience in a customer sales/service role or in service management position.
  • Experience working with, creating, serving and/or managing customer loyalty/service programs preferred.
  • Experience in marketing and/or brand management preferred.
  • Proficient computer skills including ability to work with MS Word, Excel and Outlook.

Personal Attributes

  • Strong attention to detail with excellent written and verbal communication skills.
  • Excellent interpersonal skills with the ability to interact effectively with clients, while providing exceptional guest experience.
  • Aptitude in bridging technology, creative and data together for integrated and innovative solutions
  • Strong analytical skills with ability to analyze data to continuously make improvements.
  • Ability to manage a budget.
  • Comfortable and confident presenting to large groups, including senior level executives.
  • Collaborative with the desire to continually innovate.
  • Self motivated with ability to work well independently within a team and results oriented environment.
  • Creative mindset that generates new ideas and ways to service guests with the loyalty program.
  • Committed to ensuring superior guest service and supporting Fan Relations Team members.
  • Ability to delegate work assignments and displays willingness to make decisions independently.
  • Ability to build and maintain effective working internal and external customer relationships.
  • Excellent time-management and organizational skills with ability to successfully prioritize and manage multiple duties.
  • Positive attitude and desire to be successful while having fun within professional and team oriented environment.

Work Conditions

  • Available traditional business hours in addition to evenings, weekends and/or holidays for games or events.
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary range?


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Sales & Marketing: Ticket Operations
Special Events Ticket Representative - CMA Seasonal Position - Nashville Predators (Nashville, TN)

Reports directly to:     Special Events Ticketing Supervisor

Reports indirectly to:  Ticket Operations Director

Department:                Box Office

Responsibilities:

  • Answer the phone line for the CMA Music Festival.

  • Sell tickets and process ticket orders.

  • Ensure quality customer service to all CMA Music Festival patrons.

  • General administrative work including maintaining/organizing files, data entry, copying, filing, faxing, and mailing.

  • Responsible for balancing all daily transactions and completing a daily record sheet.

  • Perform all other related duties as assigned.

  • Ability to multi-task in a fast paced environment.

    Minimum Requirements:

  • High School degree or GED equivalent.

  • Retail and customer service experience

  • Knowledge of Ticketmaster and/or Archtics preferred but not required

  • Solid knowledge & proficiency in Microsoft Office – Word, Excel, etc.

  • Strong organizational & time management skills

  • Strong verbal communication skills

  • Work long, uncommon hours including nights, holidays and weekends (may be required at times)

  • Must be available to work the week of the festival up to 60-70+ hours.

    Note: This is a seasonal position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


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Sales & Marketing: Community Relations
Senior Manager, Corporate Social Responsibility - National Hockey League (New York City, NY)

SUMMARY

This position will work with Vice President, Corporate Social Responsibility on all strategic planning and execution of League CSR activities, with primary focus on NHL Green environmental sustainability programs, Legacy Projects and other priorities in the CSR group. Serve as an ambassador of CSR priorities throughout the organization and across the League.

DUTIES / RESPONSIBILITES

This position will:

  • Manage all existing NHL Green programs including; NHL Food Recovery program; NHL Green Metrics utility data collection and the Centennial Fan Arena gear donation collection metrics.

  • Act as main point of contact with all stakeholders related to the Greener Rinks initiative: create and develop new technical content for microsite; collect, process and report community rink survey data; foster and develop relationships with key partners and stakeholders to further expand the program.

  • Act as main point of contact and liaise with Clubs on their environmental initiatives. Travel to arena venues on as needed basis to work with Club representatives on existing greening, energy efficiency and operational efficiency initiatives.

  • Manage Sustainability Report data collection and editorial content for report release in Q4 2017 and future reporting cycles.

  • Liaise with integrated solutions and partnership marketing group to identify, source and service environmental-focused sponsor categories.

  • Develop and oversee execution and implement of legacy projects at League premiere events including coordination, logistics and activation on site as needed.

  • Execute or assist in strategy of other CSR related activities in department on as needed basis.

QUALIFICATIONS

The qualified candidate will have a Bachelor’s Degree with a focus in business, marketing or communications, facility operations or sustainability. MBA or MPA preferred.  In addition, they must have 5-7 years of professional work experience with a competency and passion for CSR with particular focus in environmental sustainability strategy, execution and management.  Working knowledge of facility operations a plus.  They must be able to work efficiently, be detail oriented and have strong organizational skills.  The ideal candidate should have strong written and oral communication skills, with the ability to form trusted relationships with key stakeholders. 

He or she must be able to organize individual and multiple projects simultaneously while exceling at working in a team environment.  Should have working knowledge of the NHL and a strong knowledge of the sports industry.  Should have a Professional demeanor.  Strong analytical and critical thinking skills, decision-making capacity and problem-solving abilities necessary in this role. Excel (including data modeling) and presentations (Powerpoint) skills required.  Should have Photoshop/image software proficiency.  Must have good command of the English language, French a plus.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALL PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees).
2. Do you have the legal right to work in the United States?
3. What are your salary requirements for the position?
4. Do you have at least 5-7 years of professional work experience in corporate social responsibility, with particular focus in environmental sustainability strategy, execution and management? If so, where?
5. Do you have a bachelor's with a focus in business, marketing, facility operations or sustainability?
6. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of Microsoft Excel, including data modeling?
7. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of Microsoft Powerpoint?
8. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of the NHL?
9. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of the sports industry as a whole?
10. Please briefly tell us why you are interested in this role.


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Sales & Marketing: Community Relations
Coordinator, Corporate Social Responsibility - National Hockey League (New York City, NY)

SUMMARY

This position will work with Vice President, Corporate Social Responsibility on all strategic planning and execution of League CSR activities, with primary focus on NHL Foundation, philanthropic and fundraising  activities; management of the Stanley Cup travel/logistics; and overall support of the execution of department activities including NHL Legacy Projects. Serve as an ambassador of CSR priorities throughout the organization and across the League.

 

DUTIES / RESPONSIBILITES

This position will:

  • Act as main point of contact for NHL Foundation, handle correspondences and relationships with new and/or existing nonprofit organizations on various functions including fundraisers, dinner/gala table requests, etc.

  • Develop new NHLF fundraising strategies that align with League CSR priorities.

  • Coordinate internal NHLF donation request database and create annual report showcasing measure of impact for all grant-making activities; propose strategies to CSR team based on trends, insights & analytics to share with cross-functional sales and marketing teams.

  • Liaise with internal legal team on nonprofit regulatory federal/state compliance, including compiling necessary documentation to ensure legal conformance for foundation activities.

  • Coordinate Stanley Cup schedule and appearances throughout the year with internal departments and Hockey Hall of Fame (HHOF).  File and process all HHOF invoices with finance and appropriate departments to ensure timely processing. Ensure compliance of the rules and regulations regarding the promotional and commercial use of the Stanley Cup as designated by Legal, Trademark Compliance and Marketing departments.

  • Produce annual report of Stanley Cup travel and usage, including analysis of year over year comparisons and data analysis for usage in CSR/marketing/sales reporting.

  • Provide support for execution of "legacy projects" at league events, including coordination, logistics and activation on site as needed.

QUALIFICATIONS

The qualified candidate will have a Bachelor’s Degree with a focus in business, marketing or non-profit foundation administration and management.  Additionally, they must have at least 2 to 4 years in a professional work environment, particularly in charity/non-profit 501(c)(3)foundation.  The role requires someone who has competency and passion for CSR, particularly in non-profit and foundation work.  They must work efficiently, be detail oriented and have strong organizational skills.  Strong written and oral communication skills and the ability to form trusted relationships with key stakeholders a must. 
 

The ideal candidate must be able to organize individual and multiple projects simultaneously and excel at working in a team environment.  Must have working knowledge of the NHL, with strong knowledge of the sports industry.  Professional demeanor a must.  The qualified candidate will have strong analytical and critical thinking skills, decision-making capacity and problem-solving abilities.  Excel proficiency required.  Presentations (Powerpoint) skills required.  Photoshop/image software proficiency a must.  Good command of the English language; French a plus.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALL PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees).
2. Do you have the legal right to work in the United States?
3. What is your salary requirement for this position?
4. Do you have at least 2 to 4 years of professional work experience with a charity/non-profit 501(c)(3)foundation? If so, where?
5. Do you have a bachelor's degree with a focus on business, marketing or non-profit foundation administration or management?
6. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of the NHL?
7. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of Microsoft Excel and Powerpoint?
8. Briefly tell us why you are interested in working in our corporate social responsibility department.


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Sales & Marketing: Database Marketing/Analytics
Coordinator, Email and Database Marketing - National Hockey League (New York, NY)

SUMMARY

Provide daily support for email marketing & database team.

RESPONSIBILITIES

This position will be responsible for:
 

Email Marketing and Analysis
· Compilation of email request forms and timelines.
· Assist with creation, improvement, proofing, and analysis of NHL's email programs.
· Assist in tracking effectiveness of all E-mail campaigns.
· Monitor and track club e-news activity.

Database Marketing and Analysis
· Support the Database team with weekly, monthly and annual reporting, and daily reporting requests.
· Assist the Database team with data collection and validation.
· Help build NHL Database by formatting data from various League activities and events.
· Aggregate data validation efforts.

Other
· Assist in development of presentation decks for internal and external use.
· Coordinate meetings, participating and taking notes for the purpose of recaps and follow-up.
· Liaise with clubs regarding data feeds; create and disseminate quarterly Database updates.
· Support the reporting efforts of the Web Analytics team as needed.

QUALIFICATIONS

The ideal candidate will have a college degree and 1-2 years work experience, preferably in analytics, email marketing and/or database.  They should have experience interacting with third party vendors and have excellent organizational skills, attention to detail, and follow-through.

The qualified candidate will have strong written and verbal communication (including editing) skills and the ability to apply common sense understanding to carry out detailed instructions.  Should be a highly motivated self-starter, have the ability to multitask and have strong Power point and Excel skills.  Basic HTML knowledge preferred.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees.)
2. Do you have the legal right to work in the United States?
3. What are your salary requirements for this position?
4. Do you have at least 1 to 2 years of work experience, preferably in analytics, email marketing and / or database? If so, where did you gain this experience?
5. Do you have experience interacting with third party vendors? If so, where did you gain your experience?
6. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of HTML?
7. On a scale of 1 to 10, (1 being the least), how would you rate your knowledge of Microsoft Excel?


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Sales & Marketing: Consumer Marketing/Brand Management
Director, Consumer Product Licensing - National Hockey League (New York, NY)

SUMMARY

The role shall shape and implement marketing activity to support Consumer Products lines of business with advertising, promotion, brand development and PR initiatives. The role will translate business objectives, concepts and information into various forms of consumer and trade messaging and visual design. The role will provide creative direction and application behind consumer product communication and multi-channel sales. The position will provide creative agency and account management support for manufacturers and retailers in the development and execution of traditional and non-traditional media campaigns including television, print and social. The role will provide creative support for CP event activity. promotional materials, print collateral, logos, retail and event graphics, flyers, e-mails, web banners, and other CP Marketing/Communication deliverables.

ESSENTIAL DUTIES / RESPONSIBILITIES

The position will:

  • Develop CP marketing strategy and tactics to drive targeted leads.
  • Engage manufactures and retailers in the execution of Marketing and PR campaigns
  • Conceive and develop, consumer products brand pitches, endorsements, content creation and activation.
  • Lead support and production of CP integrated NHL partner marketing communications and campaigns including television, radio, print, digital, outdoor, POS and editorial content.
  • Manage CP advertising and promotion creative resources, provide advertising solutions from creative conception to execution.
  • Liaison to licensee, retailer and internal/external agency support for advertising and promotions.
  • Copy editor, write headlines to attract hockey fans and sell products.
  • Facilitate day to day implementation of CP league directed marketing initiatives for licensee/retail corporate partners and related CP activity for the NHL teams , players and broadcast.
  • Participate in function teams to enhance product design.
  • Administer style direction and style brand ethos in product advertising, production and execution providing on-set direction and supervision.
  • Partner account management in execution and delivery of marketing assets.

QUALIFICATIONS

The qualified applicant will have Bachelor’s degree in business marketing, advertising, mass communications and at least 7 years marketing and advertising experience consumer Products Corporation or related agency. Experience in packaged goods, consumer products or retail marketing a plus.  Experience in entertainment, sports, and hockey a plus.

The ideal candidate should have excellent communication, presentation and interpersonal skills with an aptitude and experience with brand strategy in connection with building customer awareness, preference and affinity.  Should have experience managing advertising production projects across multiple consumer touch points.  Should have the ability to analyze advertising and promotion results measuring return on investment monetary and intrinsic.  Should have an e ye for style, visual composition and attention to detail and strong abilities to manage production timelines and budgets.  Strong written and verbal skills required.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees).
2. Do you have the legal right to work in the United States?
3. What are your salary requirements for this position?
4. Do you have at least 7 years of advertising and marketing experience, preferably in a consumer products corporation or agency? If so, where did you gain this experience?
5. Do you have prior experience working with packaged goods, consumer products or retail marketing? If so, where did you gain this experience?
6. On a scale of 1 to 10, (1 being the least) how would you rate your ability to develop Consumer Product strategy to drive targeted leads?
7. Do you have prior experience working in entertainment or sports? If so, where did you gain this experience?
8. On a scale of 1 to 10, (1 being the least) how would you rate your knowledge of hockey?
9. Do you have a Bachelors degree in business marketing, mass communications or advertising?


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Marketing
Marketing Manager - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking an experienced Marketing Manager to assist in all elements of New Jersey Devils Marketing. This position will require the highest level of organization, creativity, and willingness to take risks to help the team and organization drive revenue and brand awareness.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

  • Helps manage the planning and execution of New Jersey Devils advertising campaigns to drive ticket sales;
  • Develops and maintains relationships with media partners to place media, track advertising, and execute promotions;
  • Manages fulfillment of trade and promotional agreements as needed;

  • Submits internal creative requests to deliver ads in a timely manner; work closely with Creative Team and copywriter on look and tone;

  • Works in conjunction with Senior Marketing Manager in developing marketing platforms to be utilized by corporate partnerships to drive revenue;

  • Maximizes all internal media assets, including scoreboard, newjerseydevils.com, emails, social media, etc. to drive revenue and registration for programs;

  • Works closely with digital advertising team and marketing communications to ensure a holistic approach to all marketing messaging and ad campaigns;

  • Little Devils Youth Fan Club:
    • Responsible for all aspects of Little Devils, including but not limited to increasing membership, communication, contest development, events, overseeing Little Devils Zone on game days, and execution, advertising/promotion, etc.
  • Grassroots Marketing:
    • Works with community and grassroots team to maximize lead generation opportunities at events in the community.
    • Assists with the sales and contesting messages distributed to our rink partners via email and on-site

 

General Marketing:

  • Strategically facilitates the integration of the New Jersey Devils annual marketing plan;
  • Manages development and execution of strategic alliances;
  • Manages and fulfill “added-value” contests and promotions;
  • Maintains the updated promotional calendar; assist with the planning and execution of all theme nights, fan giveaway ideation & ordering;
  • Other tasks and projects as business dictates and requires. 

Educational Background Required:

  • Bachelor’s Degree       

  • Minimum 4 years of professional experience, working in the Marketing Department of a sports franchise
  • Ability to multi-task between concurrent assignments, prioritizes effectively, and adapt quickly to changing priorities and assignments
  • Proactive planner with a sense of urgency, creativity, style and attention to detail

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

 

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

 

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Corporate Sponsor
Digital Business Development Coordinator - Pegula Sports and Entertainment (Buffalo, NY)

Summary

The Digital Business Development Coordinator will work with the content and sponsorship teams with the goal of growing digital revenue across all of Pegula Sports and Entertainment. This position will help to identify and execute sellable digital content with the Buffalo Bills, Sabres, Bandits and Rochester Americans. They will provide partners with complete reporting for all of their digital assets.

Duties and Responsibilities

  • Execute scheduling of sponsored digital banner advertising across Pegula Sports and Entertainment digital network using DoubleClick for Publishers.

  • Coordinate with analytics team to provide detailed reports for each sponsor throughout the year.

  • Work closely with social media team to plan, execute and recap sponsored promotions.

  • Coordinate with content teams to ensure proper placement of partner assets.

  • Work with creative team on improving sales tools and graphics for sponsored content.

  • Help to develop concepts for engaging and successful sponsorship opportunities.

  • Assist in preparing proposals, meeting agendas, schedules, and other client communication/correspondence.

  • Maintain database of sold and available digital assets.

  • Research other professional sports teams for best digital sales practices.

  • Other duties as assigned.

Qualifications

  • Bachelor’s degree from an accredited college/university required.

  • 1?3 years of relevant digital marketing or business experience.

  • Strong understanding of digital and social media.

  • Additional skills in graphic design, html, copywriting, and sports industry are a plus.

  • Ability to work non?traditional hours in non?traditional settings including weekends and holidays. 

Competencies

  • Ability to thrive in highly visible, high?pressure environment.

  • Excellent verbal and written communication skills.

  • Strong attention to detail.

  • Must be dependable, willing to take initiative and adapt to a variety of situations.

  • Possess strong time management, organizational and problem solving skills.

  • Team oriented.


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Event Operations/Management
Director, Special Events - Prudential Center (Newark, NJ)

Position Summary:

The Director, Special Events is responsible for driving revenue by selling all available space in Prudential Center including but not limited to the arena floor, restaurants, concourses, clubs and other event space for Private and Special Events.  This will involve outbound sales initiatives, building relationships in the event planning industry, implementing lead generating strategies and identifying and pursuing target markets all in an effort to maximize sales.  Additionally, the Director, Special Events will oversee the execution of all events and ensure a high level of customer service. 

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities

  •  Develops and executes a solid sales and marketing plan that drives revenue for all available space.  This includes but is not limited to a focus on graduations, commercial shoots, product launches, filmings and corporate hospitality;  
  • Attends industry conventions, trade shows and meetings i.e., Biz Bash and other industry leading networking opportunities;
  • Liaisons with booking, event operations, marketing and the arena’s food & beverage partner to maximize opportunities:
    • Understand and identify booking windows
    • Develop customized menus based on client theme, interest and budget  
    • Understand all capabilities of each space including AV and furniture options
    • Utilize all available marketing assets to generate leads and sales
  • Works with the arena’s premium, sponsorship and group sales departments to identify leads and further develop current relationships into additional revenue opportunities;
  • Works closely with the event operations department on the planning, development and execution of each event at a world-class level;
  • Stays current on industry trends involving event planning and special events;
  • Develops and maintains a database of prospects;
  • Maintains strong relationship with clients during the coordination, execution, final payment and evaluation stages of services;
  • Achieves all budget and sales goals and execute required forecasts, analysis and reporting in a timely manner.

Specific Job Knowledge, Skills and Experience:

  •  5 – 7 years of related experience in sales in the hospitality/service/event/catering industry, or equivalent combination of education and work experience;
  • Previous experience in a convention center or arena/club/theatre environment a plus;
  • Strong sales skills required including experience with prospecting, cold calls, and negotiating skills;
  • Has knowledge and experience in food & beverage area;
  • Possesses an entrepreneurial and dynamic spirit;
  • Has a strong attention to detail and enforces high customer service standards;
  • Ability to communicate effectively with management team, guests and team members;
  • Must be flexible with schedule and able to work different shifts;
  • Proficient in computer software including Microsoft Office and CRM.

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.  Must have the ability to stand, sit, crouch, and bend throughout the course of daily activities, and the ability to work in various climates based on the environment.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Consulting/Strategic Planning
Manager, Sales & Marketing Strategy - Prudential Center & New Jersey Devils (Newark, NJ)

Job Description

Job Title: Manager, Sales & Marketing Strategy

Department:  Strategy

Reports To:  Director, Strategy

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

 Position Summary:

Prudential Center and the New Jersey Devils are seeking a Manager, Sales & Marketing Strategy to drive our data analytics efforts and optimize our business practices. The candidate will work closely with the Ticket Sales and Marketing departments to develop, implement, and evaluate key initiatives in support of the organization’s revenue growth objectives. The Manager will be integral to increasing sales and marketing campaign effectiveness by leveraging analytics to drive actionable insights through the organization.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Develops and implements customized strategies at the core of the Prudential Center and New Jersey Devils’ business including:

    • Driving incremental ticket sales, sponsorship revenue, sponsorship activation, and in-arena attendance;

    • Improving customer retention, marketing effectiveness, and branding efforts;

  • Leads the organization’s ticket sales analytics function across all core products (full season tickets, flex memberships, partials, groups, and individuals)

    • Conducts rigorous analysis to of the primary and secondary ticket sales market activity to provide strategic guidance on ticket sales pricing

    • Analyzes sales trends to provide data-driven insights and recommendations on key growth drivers

  • Drives the sales & marketing strategy for all ticket sales promotions throughout the season

    • Collaborates with the ticket sales department to determine sales objectives and ideate on potential promotions to achieve results

    • Leads the measurement and evaluation of ticket sales promotions to optimize sales & marketing effectiveness

  • Provides consultation and advice to business leaders on opportunities to optimize existing business practices

    • Manages the creation and on-going tracking of KPIs across all critical sales and marketing functions

Qualifications:

  • Bachelor’s Degree, top-tier college/university

  • 2-3 years’ experience at a major, top-tier management consulting firm, investment bank, or in a corporate strategy function at a large consumer-facing brand

  • Expertise in utilizing MS Excel to conduct rigorous data analytics

  • High-level proficiency in distilling complex analyses into simple actionable recommendations

  • Proficiency in leverage MS PowerPoint to communicate ideas

  • Passion for sports & entertainment

Knowledge, Skills and Abilities:

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise;

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 

  • Results and bottom-line oriented yet will possess sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks;

  • Must be a self-starter, detail-oriented and work well under pressure.

     

    Certifications

    Not Required.

    WORKING CONDITIONS

     

    Travel Requirements

    May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

    Physical Demands

    This position requires the ability to lift up to 10 pounds.

    Work Environment

    This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Marketing Director - Prudential Center and New Jersey Devils (Newark, NJ)

Job Title: Marketing Director, NJ Devils                                                                         

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

Devils Arena Entertainment, LLC. is an equal opportunity Employer (EOE).

Job Description:

If you live and breathe sports, entertainment, and marketing, we want to talk to you. The three-time Stanley Cup Champion New Jersey Devils is looking for an experienced Marketing Director. The successful candidate will proactively drive and assume responsibility for the overall marketing direction of the club, Ultimately, the Marketing Director role is responsible for driving Revenue and Recruitment across all marketing communications channels for The New Jersey Devils, with a primary focus on increasing Sales of Single Game Tickets, Merchandise, and Food & Beverage.

The Marketing Director will partner with the Executive Creative Director, Digital Marketing Director, and VP Strategy to develop, implement, track and optimize all Devils marketing campaigns across all paid/owned/earned media channels, including mobile, web/app, social, experiential, and grassroots. Through thought-leadership and vision, the Marketing Director must create and maintain a highly collaborative, positive, and performance-oriented marketing organization that promotes best-in-class solutions and world-class fan engagement. The ideal candidate must possess an in-depth understanding of current marketing trends and technologies and possess great creative instincts. S/He must also have a “Fan First” mindset.

Key Responsibilities:

· Grow the Devils Brand: Drive Revenue (Single Game Ticket Sales & Merchandise) and Recruitment (Devils Database and Little Devils Youth Club Registrants) via marketing leadership, strategic vision, and innovative tactics.

· Monitor local trends and develop best practices to maximize attendance (including leveraging NHL case studies & research)

· Lead development of annual Marketing Calendar for Devils, in partnership with VP Strategy and VP Ticket Sales & Premium.

· Grow the People: Provide marketing skills and managerial expertise to the company by building, developing and managing a world-class sports marketing team.

· Plan and negotiate all paid media – TV, print, radio, print, OOH, and experiential, partnering with VP Strategy to measure & optimize ROI for campaigns against agreed upon KPIs.

·  Partner with VP, Marketing Partnerships to develop strategic partnerships with local entities to drive brand reach and awareness in marketplace.

· Grow the Culture: See Company Values and Commitments.

· Protect the Devils Brand: Oversee the usage of Devils brand and its marks across all media & communications, working in partnership with the Creative Director

· Develop annual strategy & marketing plan, inclusive of all tactics and resource allocation necessary, to achieve Devils business goals and objectives.

· Direct implementation and execution of all marketing and service policies and practices.

· Ensure marketing activations are coordinated, meeting planned objectives and meet all expenditure requirements agreed upon during business planning process.

· Partner with VP Strategy to develop and manage retail pricing structures and sales promotions.

· Provide leadership in the development of partnership & sponsorship marketing deals & program activations.

· Partner with Strategy & Analytics team to oversee and direct market research, competitor analyses and customer service and retention (CRM) monitoring processes and initiatives.

· Manage day-to-day relationships with external agencies and partners.

Required Skills:

· Cross-functional Leadership.

· Strategic & Innovative Thinking.

· Entrepreneurial Mindset.

· Strong sense of Accountability.

· Financial Management.

· Fan Focus.

· Impeccable Organizational Skills.

· Attention to Detail.

· Collaborative Personality.

· Functional Marketing Expertise.

· Learning Orientation.

· Effective Presentation & Communication Skills.

· Coaching & Mentorship Orientation.

Desired Skills and Experience:

·  8-10+ years of experience in a marketing, sports & entertainment or related marketing role.

·  Bachelor’s degree from accredited college/university required.

·  Exceptional project and relationship management skills - deep cross-functional collaboration is required.

· Strong analytical and communication skills; ability to present ideas clearly and concisely.

· Passion for sports, entertainment, & pop culture.

· Excellent interpersonal skills; able to interact with Ownership, C-Suite Executives, colleagues, agencies, the community, and business partners of all demographics and professional levels.

· Demonstrable experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns.

· Strong analytical skills and data-driven thinking.

· Flexibility in working extended hours including nights, weekends, and holidays as required.

· Up-to-date with the latest marketing best practices in all aspects of marketing communications.

Working Conditions:

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend. This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events that may take place in the arena or offsite, including on weekends and/or holidays, may be required. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 8-10+ years of experience in a marketing, sports & entertainment or related marketing role?
2. Do you have a Bachelor’s degree from accredited college/university?
3. Do you have experience leading and managing digital marketing campaigns, leveraging SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns?
4. Do you have experience developing and managing retail pricing structures and sales promotions?


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Sales & Marketing: Event Operations/Management
Assistant Manager, Event Services - Prudential Center/New Jersey Devils (Newark, NJ)

Do you love the roar of live hockey and the smells of popcorn and team spirit?  Do you also enjoy working collaboratively with a diverse group of colleagues who are at the top of their game, value your input and proudly post photos with you on social media having the time of your life at our arena? Does the prospect of supporting three-time Stanley Cup Champions the New Jersey Devils in a state-of-the-art arena give you “all the feels”? If you answered “YES” to any of these questions, then maybe you are the next rockstar, Jedi, superhero or Muggle we will proudly welcome in to our family!

Position Summary:

The Assistant Manager, Event Services will be responsible for supporting Prudential Center and New Jersey Devils experiential and ancillary event operations through collaboration, sourcing, planning, coordination and execution. The position will translate event related concepts and initiatives from internal & external stakeholders into executable experiences that will promote the brand, its partners & sponsors and achieve organizational goals. 

This role will work closely with the Senior Manager, Event Services & the Senior Manager, Experiential Marketing & Fan Engagement to execute events that will recruit and retain season ticket members, fulfill community engagement goals and activate partnerships.  The role will be tasked with sourcing vendors and overseeing setup and breakdown of events that comply with all building and legal standards. 

 The ideal candidate must be a self-starter who can efficiently prioritize multiple requests and objectives into actionable plans and tasks. S/he has a strong understanding of event management/experiential marketing, event operations & production and can thrive in a dynamic environment.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

 

·         Plans and executes world-class events for the following departments:

o   Ticket Sales, Group Sales, Partnerships

·         Supports Senior Manager, Event Services on all team and company-wide events;

·         Creates timing, staging and schedules for all events;

·         Implements and enforce facility rules, regulations, policies and procedures;

·         Compiles and communicates all event requirements to various departments;

·         Works with building caterer to create menus for events;

·         Assists with Prudential Center events as needed inclusive of fan events and concourse activations;

·         Partners with the Senior Manager, Experiential Marketing & Fan Engagement and Manager, Event  Services to plan and execute Marketing Partnership and Premium Events;

·         All other duties as assigned.

Qualifications:

·         Bachelor’s Degree required;

·         2-3 years of professional experience, preferably within the Hospitality or Entertainment industries.

 

Knowledge, Skills and Abilities:

 

·         Must have background and experience in event planning;

·         Ability to remain calm in high-pressure situations and come from a place of being solutions based should any issues arise;

·         Must be able to identify problems, their sources and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

·         Must work well in a team environment;

·         Must have experience in the food & beverage industry including menu selection;

·         Candidate must be able to manage multiple egos and ensure vendors and clients maintain professionalism while working on any given project.

 

Certifications

Not Required

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 50 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Email Marketing Coordinator - Prudential Center/New Jersey Devils (Newark, NJ)

Prudential Center and the New Jersey Devils are seeking an email marketing coordinator to help support the vision for marketing automation and help drive strategy to enrich and enhance our marketable database.  This candidate will work closely with the Executive Director, Digital Marketing  to execute key initiatives in support of the goals for lead acquisition and database growth.  Candidate will also be integral to email data segmentation and to the creation of reporting and analytics used to measure email performance against industry benchmarks.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Pull, segment, update, and manage email subscription lists working with data warehouse vendor;
  • Optimize current marketing application (Exact Target) and research new applications that may assist in accelerating our email marketing strategic initiatives;
  • Work with Marketing Project Manager to fortify our email request and execution process aligning all business stakeholders;
  • Work with Director of CRM and CRM Administrator to utilize CRM data in order to determine new data elements we should be asking our current and prospective customers;
  • Offer new creative elements we could incorporate into our e-mails to drive customer engagement working with creative, communications, and digital marketing teams;
  • Analyze and drive KPI’s for critical e-mail performance metrics such as deliverability, open and click through rates, conversion/bounce rates, and database growth over time;
  • Collaborate with Analytics department to test different elements of email campaigns to provide new actionable insights (A/B testing around subject lines, timing and frequency, offers/calls to actions);
  • All other duties as assigned.

 

Educational Background Required:

  • Bachelor’s Degree;

  • 2-3 years’ experience as email coordinator and campaign manager;
  • Prior experience supporting Direct Sales brands (tickets and products);
  • Passion for sports & entertainment (love of hockey, a plus).      

Knowledge, Skills and Abilities:

  • Two plus years of experience working with Exact Target, Marketo, or similar email marketing platform;
  • Experience with CRM, marketing automation, and ticketing platforms preferred;
  • Ability to present criteria to assist with list segmentation and database strategy;
  • Desires the opportunity to increase knowledge and skillset around email applications and analytics;
  • Basic knowledge of HTML or CSS a plus;
  • Any use of Amp Script to drive e-mail personalization using CRM data a plus;
  • Must be process driven and have the ability to over communicate status of all projects to stakeholders;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise; 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.

 

Certifications

Certifications in salesforce marketing cloud a plus, but not required.

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Database Marketing/Analytics
Digital Marketing & Analytics Manager - Prudential Center/New Jersey Devils (Newark, NJ)

Position Summary:

The successful candidate will proactively drive and assume responsibility for the overall digital customer experience and digital marketing ecosystem, including on-going support of multiple internal business units, including Hockey & Event Marketing, CRM, Ticket Sales, Community Investment, PR, and all Partnerships & Sponsorship digital marketing support. Ultimately, this role is responsible for driving Revenue and Recruitment across all digital channels for both the New Jersey Devils and all Events/Concerts at The Prudential Center.

The Digital Marketing & Analytics Manager will develop, implement, track and optimize our digital marketing campaigns across all digital channels, including mobile, web/app, & social. This role will work alongside the internal creative team, and external agencies to drive engaging and effective content and messaging. The job requires an in-depth understanding of current digital marketing technologies and best-in-class creative, consumer engagement practices and industry trends. The Digital Marketing & Analytics Manager must utilize these technologies and knowledge to create the industry’s best in class interactive commerce and digital experience for our customers & fans.

 Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Plans, executes, manages and automates digital engagement & creative Marketing strategies;
  • Focuses on Life Cycle Stages (Acquires, Onboards, Engages and Retains); 
  • Evaluates and effectively markets by channel (CRM, Email, Web/App, Mobile, Social, Video, Partnership Platform(s);
  • Manages & Executes Paid, Owned and Earned Media verticals;
  • Develops digital marketing strategies and future growth to increase: traffic volume, marketable database, market share, conversions and wallet share;
  • Partners with Marketing managers (Devils/Pru) to build out A|B tests in ways that can be reported on consistently and accurately, utilizing salesforce marketing cloud;
  • Marketing Automation: Auto-Triggers based on onsite, email, engagement behaviors;
  • Monitors current booking trends and modifies marketing strategies to maximize revenue for single game ticket sales and entertainment events;
  • Works with all content producers, internal and/or outsourced, to deliver on the content plan, on time and on budget;
  • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points;
  • Develops and optimizes user acquisition strategies based on a strong understanding of product features, analytics, marketing (customer segmentation, offer and creative messaging) and user experience/design;
  • Works with Executive Director, Digital Marketing to manage day-to-day relationships with external digital agencies and partners;
  • Collaborates with Partnership Marketing to ensure we are maximizing our digital assets and managing the activation schedule;
  • Measures all initiatives with quantitative metrics and inform communications with qualitative trends analysis;
  • Develops interactive commerce, functionality, content and analysis (website, responsive site design, mobile app, etc). Ensure content is accurate and updated in a timely manner as new additions/changes are made;
  • Actively monitors and initiates all website/ app landing page optimization and creative development;
  • Further grows, develops and leverages Mobile (APP) marketing initiatives;
  • Further develops, grows, maintains and leverages Social Media (Facebook, Twitter, Instagram, Snapchat, etc.) marketing initiatives and hashtag keyword strategies.

Qualifications:

  • Bachelor’s Degree required;

  • 1+ years of experience in a digital agency or related marketing role.

Knowledge, Skills and Abilities:

  • Exceptional project and relationship management skills - deep cross-functional collaboration is required;
  • Self-motivated with ability to work well in teams and cross-departments and with external partners, especially media and ad agencies;
  • Close attention to detail and follow-through in all responsibilities;
  • Excellent analytical and communication skills; ability to present ideas clearly and concisely;
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, hashtag placement and/or display advertising campaigns;
  • Experience with digital marketing tools such as email service providers (ExactTarget preferred), social media, Omniture, Google Analytics (or similar programs) and ability to program HTML a plus;
  • Working knowledge of ad serving tools (e.g., DART, Atlas);
  • Strong computer skills (MS Office applications) required;
  • Creates and prepares various managerial reports for executive review.

 

Certifications

Not Required.

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.


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Sales & Marketing: Marketing
Senior Motion Graphics Designer - St. Louis Blues (St. Louis, MO)

Job Description

This position will develop complex animations in-line with current design trends in Adobe AfterEffects, Photoshop and Cinema4D to be used across many St. Louis Blues platforms, with a focus on in-game entertainment and web productions. Position will work closely with department colleagues, as well as other inter-department to ensure that all project objectives, including creative direction, branding guidelines, and required deadlines, are successfully achieved.     

 The incumbent should be a highly motivated and creative self-starter with an unparalleled work ethic and the desire to be the best. 

Responsibilities

  • Responsible for creation of game day graphics including feature titles, lower thirds, fan prompts, advertisements and stat pages.
  • Conceptualize, design and transform scripts and visualizations into fluid, highly effective motion graphic animations.
  • Design polished animations to be displayed on video board, LED ribbon, television, IPTV, web media player and new media.
  • Assist in devising new and creative in-game and in-arena entertainment, including on-ice promotions, video pieces, fan interactive elements, mascot skits, etc.
  • Work in conjunction with the Broadcast Department, Graphics Department and Video Production Department to maintain St. Louis Blues brand integrity .
  • Perform game night duties as assigned by management.

Qualifications

  • Bachelor’s Degree required in a related field;  Graphic design, Visual Effects/Motion Graphics.
  • Advanced knowledge of Adobe Creative suite is a must!  
  • Experience with Production equipment and software is a plus (i.e, Daktronics, Xpression, switchers, audio consoles, editing programs, lighting and cameras.)
  • 4 years of hands-on experience required or equivalent experience accepted.
  • Excellent time-management skills. Ability to juggle several projects at once, remain calm under pressure, and consistently contribute to a fun, fast paced environment with high expectations and tight deadlines.
  • Confident communicator with ability to work independently and/or collaborate effectively as part of a project team. Must be comfortable accepting feedback, alternate approaches, and specific direction.
  • Passion for excellence, attention to detail, and continual improvement. High degree of personal integrity and honesty. Desire to maximize the guest experience and quality of all projects. 
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

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Sales & Marketing: Client Relations/Customer Service
Client Services Account Representative - TD Garden (Boston, MA)

Your Role: Responsible for Premium Club client satisfaction and retention. Liaison to all Premium clients, including contract administration, special requests, ticketing, client events, invoicing, payment plans and all member communications. Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability. Respond to all inquiries from Premium Clients that they are accountable for via email, letters, and phone calls. Cultivate optimal client relationships by attending multiple TD Garden events and interacting with clients to maximize their event experience. Oversee execution of the clients ongoing touch points that are associated with the clients’ contract stage. Responsible for achieving and or exceeding a personal annual renewal revenue quota for expiring contracts that fall under their representation. Responsible for reaching or exceeding budgeted financial goals, including but not limited to: contracted business, early extensions, customer upgrades, and client on-sales of additional ticket purchases. Work collaboratively with Client Development to achieve the annual Premium Plan. Assist with the creation of new amenity programs and develop special events for Premium Club members. Collaborate with Client Development Executives to solicit referrals for the purpose of generating new sales leads. Work efficiently with finance to insure annual collections, box office for clients ticketing needs, and marketing to improve client communications. Be assigned and accountable for the facilitation and administrator of special projects such as: Spearheading all electronic client communication, client research, liaison with external associations, event planning, Sportservice, and Salesforce administration. All other duties as assigned.

Our Expectations: Bachelors Degree or equivalent with 3-5 years of sales and/or retention experience. Ability to deal effectively with high end clients, strong organizational skills, strong interpersonal skills, strong communication skills, strong decision making skills, detail oriented, diplomatic, empathetic, with exceptional customer service skills. Ability to close sales.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you had prior sales/customer service and/or retention experience?
2. Do you have a Bachelor's degree? Yes/No


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Sales & Marketing: Database Marketing/Analytics
Data Architect - TD Garden/Boston Bruins (Boston, MA)

The Data Architect will play a central role in upgrading and modernizing the data infrastructure supporting the TD Garden & Boston Bruins system environments. The Data Architect will lead the development /integration of the following: data storage processes, infrastructure, analytic tools, data-warehouse and data governance for the business. In addition, the Data Architect will take a key role in training Delaware North analytic personnel on efficient coding processes and serve as a key liaison between Analytics, IT, and the Business Units for the data warehouse.

  • Data Architecture & Warehousing – Lead developer on initiatives for: logical designs of data mapping from data sources as well as data flow design for translating into centralized physical databases.
  • Data Governance – Works with internal stakeholders & third party vendors to develop the data governance models / standards as well as the ETL process based on the models.
  • Data Processes – Leads the maintenance and daily support for the data-warehouse through implementation and refinement of the ETL processes.
  • BI Integration – Oversees the mapping of the integrating process for data into BI Tools and Reporting Platforms from the data-warehouse.
  • Leads the development and ongoing support of the data-warehouse, data accuracy, process integrity, mapping, business rules, and synchronization between data-systems.
  • Key liaison between TD Garden & Delaware North IT for integrating data that feeds from the data-warehouse for BI Tools and reporting
  • Works with third party vendors and key internal stakeholders on developing the data-governance models. In addition, insures the models integrate with the ETL processes for the data-warehouse
  • Leads development on creating data-dictionaries of key tables and libraries within the data-warehouse. All other duties as assigned.

Qualifications:

  • Bachelor's degree, Master's degree preferred in Computer Science, Mathematics, Software Engineering or related field with 5-7 year's experience in related fields listed below:
  • Data architecture with data platforms (such as): Netezza, Teradata, Oracle, AWS, Cognos, SAS
  • SAS programming to maintain, develop advanced SAS techniques to write for optimal efficiency. Proficiency in SAS should include at minimum but not limited to: Base SAS, SAS DI Studio, SAS Visual Analytics, SAS Customer Intelligence Studio
  • Architecting and structuring high volume, various data integrations and services
  • Working on data governance initiatives
  • Modeling, segmentation techniques, survival methods, or other advanced inferential techniques.
  • 2+ years of experience with cloud based data services preferred
  • Thorough understanding and experience in structured programming methodologies
  • Strong SAS skills with deep understanding of how procedures & data-steps work
  • Understanding of how data-governance impacts data-mining and statistical modeling of the data

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 5 years experience in data architecture with data platforms? Yes/No
2. Are you proficient in SAS? Yes/No
3. Do you have experience in modeling, segmentation techniques, survival methods, or other advanced inferential techniques? Yes/No


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Sales & Marketing: Membership
Manager, Membership Sales, Colorado Avalanche - The Colorado Avalanche (Denver, CO)

MINIMUM POSITION RESPONSIBILITIES:

  • Day-to-day management of an Account Executive team focused on selling Full Season and Partial Memberships as well as other Colorado Avalanche Ticket Packages.

  • Track and execute against a business plan developed in conjunction with the Director of Membership Sales to drive new Colorado Avalanche Season Ticket and Partial Memberships. 

  • Create and implement a comprehensive plan to identify prospects for Full Season Memberships.

  • Coordinate revenue driving sales events, utilizing best practices from the industry.

  • Responsible for ongoing coaching/development of staff and performance feedback.

  • Conduct weekly meetings with Account Executives to discuss progress toward goals. 

  • Monitor attitude and effort based goals (calls completed, meeting set, etc.).

  • Work closely with box office personnel on all related ticket items, issues or concerns pertaining to season / mini-plan accounts.

  • Manage event night sales staff and fan experiences to ensure customer satisfaction.

  • Adhere to management of department budget.

  • Other duties as assigned by the Director of Membership Sales.

    MINIMUM POSITION QUALIFICATIONS:

  • Strong attention to detail, time management, and organizational skills.

  • Strong verbal and written communication skills.

  • Ability to exhibit good judgment and strong decision-making skills.

  • Working knowledge of ticketing systems, Microsoft Dynamics (CRM), Excel, Word and Power Point.

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

  • Bachelor’s degree or equivalent combination of education and experience.

  • Minimum of three years’ sales experience in professional sports or like industry.

  • Minimum of one year of ticket sales supervisory experience required.


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)

POSITION TITLE: 50/50 Raffle Game Day Staff (Part-Time)

DEPARTMENT: The Florida Panthers Foundation

REPORTS TO: Executive Director of the Foundation

FLORIDA PANTHERS MISSION:  The mission of the Florida Panthers Foundation is to build a better future for the children of South Florida. Through philanthropic partnerships, grants, donations and community outreach programs, the Foundation maintains a focus on children’s health, fitness, education and cultural needs.

POSITION SUMMARY: The Florida Panther Foundation is looking for high-energy, motivated sellers to join our million-dollar 50/50 raffle sales team for the 2016-2017 season.

JOB DESCRIPTION / REQUIREMENTS:

·         Sell raffle tickets to fans pre-game and through the end of the second period intermission.

·         Educate fans on the details of the 50/50 raffle program and answer questions fans may have about the program.

·         Accurately handle the sale and distribution of the tickets, following program requirements.

·         Responsible for accurate cash count - submitted to Coordinator at the close of the shift.

·         Understand the mission of the Florida Panthers Foundation.

·         Hours: approx 4 hours each Florida Panthers home game.

QUALIFICATIONS:

·         Must be over the age of 18 years.

·         Must be able to provide own means of transportation.

·         Prior experience and responsibility of handling cash.

·         Ability to interact positively with large fan base.

·         Must be detail oriented and have strong organizational skills.

·         Strong sales skills and verbal communication skills.

·         Candidates must be willing to work nights, weekends and holidays if necessary.

·         Having a flexible schedule that allows for working all panthers home games.

Call time for this position will be 1 ½ hrs prior to puck drop. It requires an outgoing personality and a passion for raising money for the Florida Panthers Foundation.


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Sales & Marketing: Sponsorship Services/Activation
Director, Global Partnerships - Vegas Golden Knights (Las Vegas, NV)

Director, Global Partnerships

The Vegas Golden Knights are the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently hiring for the role of Director, Global Partnerships in preparation for our inaugural 2017-18 season. The successful candidate will be responsible for the acquisition of new sponsor partnerships, and generating revenue for the team by utilizing their brands. Reporting directly to the VP, Global Partnerships, the responsibilities of this position include:

·       Generating sponsorship sales for the Vegas Golden Knights via new client development.

·       Work to gain comprehensive understanding of the target audience/prospects for the brands.

·       Sell sponsorship opportunities to both new and existing clients of the teams.

·       Prepare exciting and creative proposals to attract new sponsors at all levels of the venues.

·       Liaise with the operations team to regularly ensure sponsor satisfaction in and around the venues on deliverables according to contract.

·       Liaise with marketing department to keep them up to date on sponsorship department activities.

·       Prepare contractual agreements for sponsors in accordance with company policy.

·       Manage the financial investment entailed in securing sponsorships.

·       Exceptional relationship building skills

o   Other duties as assigned. The ideal candidate for this position will have several years of experience in NHL or professional sports corporate sales, cold calls and understand the importance of media as well as working with an agency. In addition, this individual will have above average communication skills (both verbal and written), be able to operate under pressure, and meet deadlines. The successful incumbent will also be creative, innovative and have good attention to detail. If you are a team player that works to ensure team goals are met and possess proficient skills in Microsoft Office, please apply

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available for immediate hire?
2. Are you willing to relocate?


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Sales & Marketing: Premium/Suite Sales
Account Executive, Ticketing & Premium - Vegas Golden Knights (Las Vegas, NV)

Account Executive, Ticketing & Premium

Overview: 

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking experienced candidates for the role of Account Executive, Ticketing & Premium in preparation for our inaugural 2017-18 season.

Department: Ticketing & Premium
Job Title: Account Executive, Ticketing & Premium
Reports To: Director, Ticketing, Suites & Operations

An Account Executive, Ticketing & Premium is directly responsible for all revenue goals associated with an assigned account base of existing season ticket members, with a priority on renewals and retention, as well as generating revenue through the sale of new season ticket and premium seating. This is achieved by providing world class service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, and programs.  Please note this is a Sales and Service position, as generating new business through referrals, add-ons and upgrades will also be an important part of this role.

Responsibilities:

  • Improve year-over-year season ticket member satisfaction
  • Meet and exceed retention and associated revenue goals with assigned account base
  • Present oneself as the key go-to-person for assigned account base
  • Sell Upgrades, Add-Ons, and referrals
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other touchpoints
  • Make a minimum of forty outbound calls per day
  • Effectively communicate all team happenings, events, and member benefits relevant to assigned account base
  • Be pro-active, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
  • Ensure ticket member information and data are accurate and complete for assigned accounts
  • Assist in developing and delivering customized benefits, programs and events to drive loyalty within assigned account base
  • Assist in arranging Special Events such as STH Skating Events, Happy Hours, Viewing Parties, Focus Groups, etc.  Includes sending invitations and tracking RSVP’s as well as planning of event set up
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

Required Knowledge/Skills/Job Qualifications:

  • Excellent Communication Skills-interpersonal, verbal, written, sales
  • Problem Solver; Creative; Detail Orientated and a Team Player
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
  • Working knowledge of a ticketing system
  • Previous experience with a CRM system (SalesForce, Microsoft CRM, etc)

Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
  • Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have in a ticket sales and/or service capacity?
2. What sets you a part from other candidates?


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Sales & Marketing: Ticket Operations
Coordinator, Ticket Operations - Vegas Golden Knights (Las Vegas, NV)

Overview:

The Vegas Golden Knights is the newest expansion franchise in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is set to begin play in the fall of 2017 and is seeking the best and brightest candidates to join its business team. We are currently seeking an experienced candidate for the Coordinator, Ticket Operations in preparation for our inaugural 2017-18 season.

Department: Ticket Sales & Operations
Job Title: Coordinator, Ticket Operations
Reports To: Director, Ticket Operations

Job Purpose:

The Coordinator of Ticket Operations is responsible for executing the best practices as outlined by the Director of Ticket Operations and team box office, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, an eye towards the future of technology and ticketing, and a desire to begin a career in operations. He/she will play an integral role working with various business units, including ticketing, premium seating, finance, IT, analytics, and operations. He/she will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.  

Essential Duties and Responsibilities:

  • Process tasks/orders using team’s designated ticketing software, AXS/Veritix
  • Assist Director with building offers, events, price codes as directed by senior management
  • Assist in overseeing all financial reconciliation in regards to daily reports, monthly reports and event settlements.
  • Organize department files, archives, and key historical data
  • Work all home games and assist with team events as directed
  • Serve as forefront of customer experience on game days in box office and provide exemplary service
  • Identify and propose efficiencies for ticketing and premium operations
  • Maintain Ticket Operations department policies and procedures.
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Act as primary liaison between ticket operations and ticketing/premium Account Executives
  • Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations
  • Efficiently collaborate with director to process full season, partial, group and single game ticket sales and ensure printing and delivery of tickets occur in a timely manner
  • Responsible for excellent customer service
  • Other duties, as assigned by the Director, Ticket Operations

Required Knowledge/Skills/Job Qualifications:

  • Understanding of ticketing system with willingness to learn intricacies of ticket operations and its respective technologies
  • Experience working with ticketing systems such as Ticketmaster/Archtics (AXS preferred)
  • Enthusiastic, creative, and able to think both strategically and tactically.
  • Experience to appropriately work with and around confidential information
  • A self-starter
  • Ability to work in a dynamic; fast paced environment.
  • Highest level of personal and professional integrity
  • Strong customer service skills
  • Efficient in computer skills with a focus on Microsoft Word and Excel
  • Experience working with CRM systems such as Salesforce.com, Goldmine, Microsoft CRM, etc
  • Willingness and ability to work long hours, including holidays and weekends as required

 Education / Experience: 

  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required
  • 1-3 years of team ticket operations, sales, or service preferred
  • Understanding of basic Microsoft Excel functions

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