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Current available jobs in Sales & Marketing:


» Youth Hockey Development C.R.E.W. - Anaheim Ducks Hockey Club (Anaheim, CA)
» Street Team Member - Anaheim Ducks Hockey Club (Anaheim, CA)
» Hockey Development Team Member - Arizona Coyotes Hockey Club (Glendale, AZ)
» Business Analyst/Marketing Automation - Arizona Coyotes Hockey Club (Glendale, AZ)
» Audio Technician and DJ - Boston Bruins (Boston, MA)
» Promo Team - Part Time - Boston Bruins (Boston, MA)
» Marketing and Promotional Game Night Staff - Boston Bruins (Boston, MA)
» Boston Bruins Mascot Performer - Boston Bruins (Boston, MA)
» Team Member - Amateur Hockey Development - Colorado Avalanche (Denver, CO)
» Team Captain - Amateur Hockey Development - Colorado Avalanche (Denver, CO)
» 50/50 Raffle Sales Supervisor - Dallas Stars (Dallas, TX)
» 50/50 Raffle Sales Representative - Dallas Stars Foundation (Frisco, TX)
» Sales Associate - Florida Panthers - Florida Panthers (Sunrise, FL)
» Game Presentation Coordinator - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive, Premium Seating - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)
» Box Office Associate - Florida Panthers Hockey Club (Sunrise, FL)
» Account Executive - Florida Panthers Hockey Club (Sunrise, FL)
» Manager, Ticket Operations - Florida Panthers Hockey Club (Sunrise, FL)
» Chariot Staff - Los Angeles Kings (El Segundo, CA)
» Account Executive - Los Angeles Kings (El Segundo, CA)
» Service Executive - Los Angeles Kings (El Segundo, CA)
» Ticket Operations Associate - Part Time - Los Angeles Kings (El Segundo, CA)
» Marketing Supervisor - Los Angeles Kings (El Segundo, CA)
» Manager, Game, Event Production, and Operations - Los Angeles Kings (El Segundo, CA)
» Video Editor/Motion Graphics Animator - Los Angeles Kings (El Segundo, CA)
» Backup Mascot/Mascot Assistant - Los Angeles Kings (El Segundo, CA)
» 50/50 Raffle Seller - Part Time - Los Angeles Kings (Los Angeles, CA)
» Fan Service Associate (part time) - Los Angeles Kings (El Segundo, CA)
» Part Time Ticket Sales Representative - Nashville Predators/Bridgestone Arena (Nashville, TN)
» Account Manager, Member Services - New Jersey Devils (Newark, NJ)
» Account Executive, Group Events - New Jersey Devils (Newark, NJ)
» Sales Associate - New Jersey Devils (Newark, NJ)
» Blue Crew Fan Cam - New York Rangers (New York, NY)
» Blue Crew On Ice - New York Rangers (New York, NY)
» Part-Time Box Office Representative - Prudential Center (Newark, NJ)
» Ticket Sales Associate - Rochester Americans (Rochester, NY)
» Coordinator, Ticket Sales and Service - St. Louis Blues (St. Louis, MO)
» 50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)
» Coordinator, Ticket Operations - Washington Capitals (Washington, DC)
» Game Night Staff - Marketing (Part-Time) - Washington Capitals (Washington, DC)


Sales & Marketing: Fan Development
Youth Hockey Development C.R.E.W. - Anaheim Ducks Hockey Club (Anaheim, CA)

This is a part-time, seasonal position within the Fan Development Department of the Anaheim Ducks.  The Anaheim Ducks prefer individuals that have a passion for the sport of hockey and are committed to being part of its growth within Orange County and the greater Southern California region.  C.R.E.W. members will be responsible for support, instruction and implementation of various youth hockey initiatives including but not exclusive to; ball hockey, roller hockey, ice hockey, and educationally focused events.  

Duties/Essential Functions:


• Implementation and instruction of the S.C.O.R.E. Street Hockey program. Teaching students street hockey fundamentals and safety practices at instructional sessions at school sites.  C.R.E.W. members will load necessary equipment and direct instruction for each session.
• Implementation and instruction of the G.O.A.L. SCORE-a-GOAL program. Teaching students ice and roller hockey fundamentals and safety practices at instructional sessions for schools at local Rinks locations. C.R.E.W. members will gather equipment, outfit student participants, and direct on-ice/rink instruction.
• Assist with preparations, support, and implementation of  roller hockey matches at various rinks throughout Orange County.  
• Assist with various school based events including assemblies, “open house” programs, Reading Is The Goal Day, and the Anaheim Ducks Power Play initiative.  C.R.E.W. duties will include but not be limited to set up of audio/visual equipment, street hockey equipment, etc.
• Drive Ducks “Promotional Vehicles” to and from events. Make sure vehicles are fully stocked with necessary items for event and unloaded at the conclusion of the event, ensuring that the vehicles are kept clean at all times.
• Assist with organization and maintenance of the Fan Development storage unit(s).
• Assist with other tasks as needed.  

Specific Abilities:

• Bronze-level (2+ years) ice or roller hockey experience required
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Passionate about the Anaheim Ducks and the sport of hockey
• Previous experience working with elementary aged students preferred (camp counselor, coaching, teaching)
• Previous marketing/promotional/event experience preferred


Qualification Standards:

• High school diploma or equivalent
• Possess a valid California driver’s license, automobile liability insurance and a good driving record.
• Flexible schedule – Must be able to work some nights/weekends and holidays as required.
• Requires prolonged standing; ability to lift and carry up to 40 pounds.
• Must be willing and able to work in outdoor conditions.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have two or more years of ice or roller hockey experience?


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Sales & Marketing: Promotions
Street Team Member - Anaheim Ducks Hockey Club (Anaheim, CA)

This is a part-time, seasonal position within the Anaheim Ducks Marketing Department. The Street Team consists of an energetic group of males and females who are enthusiastic about and committed to promoting the Anaheim Ducks Hockey Club. The Street Team’s primary responsibility is to promote the Anaheim Ducks through the use of various sales and marketing strategies at Ducks home games and events in the community. Street Team members must be upbeat, outgoing individuals with a strong work ethic who possess the ability to interact with all types of people. 

 Examples of Duties/Essential Functions:

• Responsible for set-up and teardown of the Ducks Hockey Spot at all weekend home games.
• Work off-site events (i.e. organization events, street hockey/school programs, sports tournaments, sponsor appearances, etc.) in an effort to promote the Ducks and increase ticket sales. Members are responsible for set-up and teardown at all events.
• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Fan Development, Sales, Corporate Partnerships, etc.).
• Host Ducks Watch Parties at local restaurants and bars - handout premium items, facilitate on-site promotions, communicate general Ducks information and interact with fans.
• Distribute pocket schedules around Orange, San Bernardino and Riverside counties and replenish locations as needed.
• Pass out and discuss promotional and sales collateral at Ducks home games and off-site events.
• Drive Ducks “Promotional Vehicles” to and from events. Make sure vehicles are fully stocked with necessary items for event and unloaded at the conclusion of the event, ensuring that the vehicles are kept clean at all times.
• Assist with organization and maintenance of the Marketing Storage Unit(s).
• Work all promotional give-away Ducks games.
• Assist Marketing Department in finding new events for the Anaheim Ducks Hockey Club and Street Team to be involved with.
• Responsible for data cultivation through “register to win” entries and responsible for completing post-event wrap-ups forms after every event.
• Assist with other tasks on an as-needed basis.

 Specific Abilities:

• Passionate about the Anaheim Ducks, the game of hockey and sports in general
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Fun, energetic and outgoing personality
• Customer-service oriented
• Previous marketing/promotional/event experience preferred
• Experience working for a college or professional sports team a plus

Qualification Standards:

• High school diploma or equivalent
• Possess a valid California driver’s license, automobile liability insurance and a good driving record.
• Flexible schedule – Must be able to work home games, nights/weekends and holidays as required.
• Requires prolonged standing; ability to lift and carry up to 40 pounds.
• Must be willing and able to work in outdoor conditions.


*Uniform is provided for this position.
 


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Sales & Marketing: Fan Development
Hockey Development Team Member - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:              Hockey Development Team Member

Department:         Hockey Development

Reporting:            Director, Amateur Hockey Development

Job Summary

This is a part-time, seasonal position within the Arizona Coyotes Hockey Development Department. The Coyotes are looking for enthusiastic individuals to join the Coyotes Hockey Development Team and help grow the sport of hockey in the state of Arizona. The primary responsibility is to promote the Arizona Coyotes through the use of various street and ice hockey clinics.  Members must be upbeat, outgoing individuals with a strong work ethic who possess the ability to interact with all types of people. This position will familiarize members with the inner workings of a professional sports team and venue.

Tasks and Responsibilities:

• Teach and instruct the fundamentals and rules of street hockey at Coyotes School Visits or any other street hockey clinic.

• Assist with any on-ice clinics or local rink visits the Coyotes Hockey Development Department may host.

• Assist, as necessary, with other departmental promotional/community events (i.e. Community Relations, Fan Development, Sales, Corporate Partnerships, etc.).

• Assist with all Ball Hockey League and on-ice programs implemented around Arizona

• Drive Coyotes “Promotional Vehicles” to and from events. Ensure vehicles are fully stocked with necessary items for event and put away accordingly after the event, ensuring that the vehicles are kept clean at all times.

• Assist with organization and maintenance of the Fan Development storage Unit(s).

• Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

• Minimum 18 years of age.

• Knowledge and passion for hockey (Ice Skating and Hockey playing experience a plus, but not required

• Must possess a valid driver’s license, automobile liability insurance and have a clean driving record.

• Flexible schedule required - ability to work nights, weekends and holidays.

• Must be technologically advanced.

• Requires prolonged standing; ability to lift and carry up to 50 pounds.


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Sales & Marketing: Database Marketing/Analytics
Business Analyst/Marketing Automation - Arizona Coyotes Hockey Club (Glendale, AZ)

Job Title:                                        Business Analyst/Marketing Automation

Department:                                   Marketing

Reporting:                                      Director, Business Analytics

                                               

Job Summary

The Arizona Coyotes are seeking a qualified candidate to fill the Business Analyst/Marketing Automation position. The Business Analyst will play an important role in the development, management, and execution of the Coyotes’ digital marketing strategies across the Email Marketing, CRM, Marketing and Sales Automation, Web and Mobile channels, and will play a crucial role driving business and strategy across multiple business verticals. 

The ideal candidate for this role will have a robust technical background and advanced analytical skills, a solid understanding of database and data architecture, relevant digital marketing and/or CRM experience, hunger for learning new technology and skills every day, and most importantly a craftsman’s attitude of being willing to dig deep into relevant databases to resolve problems, identify key trends, and leverage data to drive towards new relationships and insights. 

The Business Analyst is responsible for day-to-day campaign operations in marketing automation (e.g., Oracle Eloqua) and CRM platforms (e.g., Microsoft Dynamics CRM), and for ensuring that the Coyotes are engaging current and potential customers, clients, viewers, and fans with the right content or offer at the right time, and in the most effective and efficient way.  Qualified candidates will have direct experience working with massive consumer data sets (or, demonstrate the experience and training to have the capability of working with those consumer data sets) to support the Coyotes’ overall marketing and business operation goals and objectives.

Tasks and Responsibilities:

  • Plan, develop and execute email marketing campaigns, monitor and report campaign deliverability, performance, fan engagement, sender reputation, and ROI.
  • Continuously monitor, report, and ensure compliance to or with digital marketing regulations, including but not limited to CAN SPAM, TCPA, CASL, PCI DSS;
  • Build all emails, web forms, and landing pages with mobile friendly responsive design.
  • Drive optimization initiatives through ongoing testing and analysis.
  • Build and manage segments and segmentation programs through various digital marketing platforms, understand how various platforms “talk to” or interface with one another, and understand every different data source’s and data asset’s structure, traits, and best usage for marketing campaigns.
  • Build fan preference center and data capture programs, and use the data to build personalized and automated customer journey campaigns to engage fans with relevant and dynamic content.
  • Creatively develop new features in the digital marketing ecosystem to help the sales and service teams, or other internal teams as necessary, build genuine relationships with current and potential clients and customers.
  • Build and manage lead scoring programs and provide insights and leads to the sales team.
  • In Microsoft Dynamics CRM, assist with the development of new features and customizations, the design of reports and dashboards, and the management of data integrity and integrations;
  • Support other analytics and marketing team members;
  • Other duties as assigned 

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

  • Experience with Marketing Automation platforms such as Oracle Eloqua

  • Craftsmanship and capabilities of working with large consumer databases

  • HTML, CSS and JavaScript coding skills

  • Knowledge of CAN SPAM, TCPA, CASL, PCI DSS

  • Passion for and experience in digital marketing

  • Superior attention to detail and excellent problem solving skills in technical area

  • Highly self-motivated with excellent communication and interpersonal skills

 Education and Formal Training:

  • Bachelor’s Degree in Computer Science, Software Engineering, Economics, Marketing or other related field.

Experience:

  • 3 years of related experience.
  • Full-time experience with a professional sports team is a plus.

Material and Equipment Used:

  • CAN SPAM, TCPA, CASL, PCI DSS, National Do Not Call Registry
  • Oracle Eloqua
  • Microsoft Dynamics CRM

                                                                                                          


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Sales & Marketing: Game Operations/Presentation
Audio Technician and DJ - Boston Bruins (Boston, MA)

The Boston Bruins are seeking a gameday, part-time audio technician and DJ for all Bruins home games and special events.  Interested candidates should have experience mixing audio, preferably in large venues, and DJ’ing with a wide variety of music styles including current Top 40, Adult Contemporary, Rock, and Alternative. 

Responsibilities:

·         Run the in-arena audio board for Boston Bruins home games (end of September-end of season - nights, weekends, holidays)

·         Play a variety of music during stoppages in play

·         Coordinate with Bruins marketing on specific audio requests

·         Coordinate with NHL officials to assure referee mics are working properly

·         Coordinate with BMI to log League-mandated proof of play documents

Preferred Qualifications:

·         Knowledge of Yamaha audio mixers

·         Knowledge of wireless microphones

·         Knowledge of Click Effects audio or similar software

·         Knowledge of 360 Systems Instant Replay

·         Experience running audio or DJ’ing in a sports setting (especially hockey) preferred, 3+ years DJ experience


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Sales & Marketing: Promotions
Promo Team - Part Time - Boston Bruins (Boston, MA)

*Please apply via the link below. We will not accept any applicants via Teamwork.*

Apply for this position

Want to be part of the Boston Bruins Promo Team? We're searching for outgoing men and women who have a strong passion for the Bruins and the city of Boston. If you think you have what it takes, check out the job description below and complete the application to show us what you've got!

Apply for this position

So what exactly does the Boston Bruins Promo Team do? The Boston Bruins Promo Team are the Bruins core brand ambassadors. On game days, the Team interacts with thousands of fans at every home game and facilitate fan-facing promotions, bringing current initiatives to life to help drive awareness and sales, and enhance the Bruins experience for every fan. They are in charge of welcoming fans and entertaining fans throughout the game, as well as participating in games on-ice during the intermissions and other various promotions.

On non-game days, the Boston Bruins Promo Team works alongside the Boston Bruins Foundation, Marketing, Ticket Sales, Community Relations, and Youth Hockey departments to help put on on-ice and street hockey clinics, assist in the facilitation of fitness programs, partake in school, library and hospital visits, and represent the Bruins at offsite events including away game watch parties, sponsor events, and other officially sanctioned Bruins events.

All candidates must have high availability for all Bruins home games and be able to work scheduled promotions, appearances and community events on select weeknights and weekends throughout the year. All applicants must be at least 18 years old.

Apply for this position


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Sales & Marketing: Game Operations/Presentation
Marketing and Promotional Game Night Staff - Boston Bruins (Boston, MA)

Boston Bruins Marketing & Promotional Game Night Staff

This is a part-time position within the Boston Bruins Marketing Department. Theses roles are for the 2017-18 season, and will officially begin in September 2017. Boston Bruins Marketing & Promotional Game Night Staff consists of an energetic team of individuals who are enthusiastic and passionate about the sport of hockey and the Boston Bruins.

Job Summary:

  • Act as promotional support during all Boston Bruins home games and events
  • Assist the Marketing, Boston Bruins Foundation, Corporate Partnerships, Sales and Community Relations departments with in-game activities, special events and appearances
  • Ability to prepare event set-up and break down as well as work a flexible schedule including nights, weekends and holidays
  • Must be reliable, honest and have strong communication and interpersonal skills
  • Interact with fans, preparing giveaways for in-game use, completing all of game day setup, assisting with crowd interactive games, and escorting Blades as well as the Boston Bruins Promo Team at appearances and events
  •  Assist in managing and maintaining the quality of interactive marketing elements including in-game tabling and event set-ups
  • Act as a promotional and goodwill ambassador for the Boston Bruins Hockey Organization
  • Other duties as assigned

Qualifications:

  • Minimum 18 years of age
  • Passionate about the sport of hockey and the Boston Bruins
  • Organized with the ability to multi-task and problem solve in a fast paced work environment
  • Hard working, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills, customer-service oriented
  • Previous marketing/promotional/event experience is preferred
  • Flexible schedule – must be able to work nights/weekend and holidays as required
  • Must be willing and able to work in outdoor conditions
  •  Requires prolonged standing; ability to lift and carry up to 35 pounds
  • Must be able to provide their own transportation to and from work as well as determine their own parking arrangements

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Sales & Marketing: Mascot
Boston Bruins Mascot Performer - Boston Bruins (Boston, MA)

The Boston Bruins are currently recruiting to fill the position of Mascot Performer (Blades). This is a part-time seasonal position, which runs from September 2017 through August 2018. 

Job Summary:

  • Serve as a performer for the Boston Bruins Mascot, while representing the Boston Bruins at a number of designated appearances including but not limited to Bruins home games, hospital visits, school visits, street hockey clinics, watch parties, sponsor events, charitable events and other various events throughout the year
  • Serve as a brand ambassador for the Boston Bruins while properly representing the Boston Bruins organization and Blades in a professional manner at all times
  • Create memorable experiences by greeting fans, energizing the crowd, and more
  • Maintain effective working relationships with community members of all ages and abilities as well as Boston Bruins staff and external contacts 
  • Maintain an animated personality with good interpersonal communication skills and creativity
  • Responsible for transportation and parting to and from games and events, unless otherwise notified
  • Conduct costume maintenance including cleaning, minor repairs and other basic upkeep
  • Performs other duties as assigned

 Qualifications:

  • Minimum of one year experience as a mascot at the college, minor, or professional level for a sports team
  • Must have a strong hockey background and excellent skating ability in hockey stakes
  • Must have excellent communication skills and be courteous, friendly, reliable, punctual and great with children
  • Ability to interact with and entertain a crowd of all ages
  • Ability to dance but in a manner that retains the aforementioned ruggedness
  • Willingness to be trained, coached, and critiqued to perform as Blades
  • Ability to work flexible hours on weekdays, nights, weekends and holidays and must be able to maintain and react to a flexible schedule
  • Must have a valid driver’s license and reliable transportation
  • Due to costume restrictions, applicants must be in the height range of 5’5” to 5’8”.

 Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in Boston or the surrounding area?

2. Do you know how to ice skate with hockey skates?

3. Do you have reliable transportation?

4. Are you between the height range of 5’5” to 5’8”?

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you live in Boston or the surrounding area?
2. 2. Do you know how to ice skate with hockey skates?
3. 3. Do you have reliable transportation?
4. 4. Are you between the height range of 5’4” to 5’8”?


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Sales & Marketing: Community Relations
Team Member - Amateur Hockey Development - Colorado Avalanche (Denver, CO)

 

REPORTS TO:                     DIRECTOR, AMATEUR HOCKEY DEVELOPMENT 

 RESUME DEADLINE:       AUGUST 31, 2017

 

________________________________________________________________________

 

POSITION PURPOSE:

This is a part-time seasonal position within the Colorado Avalanche Amateur Hockey Development Department. The Colorado Avalanche prefer individuals that have a passion for hockey and are committed to increasing the sports exposure in the community. Amateur Hockey Development Team Members will be responsible for instruction and implementation of various youth hockey initiatives including but not limited to; ball hockey, ice hockey, school programming, and Colorado hockey community events. Amateur Hockey Development Team members should be energetic, dependable, and team oriented. 

 

MINIMUM POSITION RESPONSIBILITIES:

  • Assist the Program Managers in all AHD initiatives and events when necessary.

  • Game night assistance. Responsibilities include assisting with Mini Avs and additional Youth and Adult Hockey duties. (not all AHDT members will work games)

  • Assist Amateur Hockey Development Department with special events such as tournaments, school assemblies, educational initiatives, or fundraisers.

  • Assist with organization and maintenance of the AH Development storage unit.

  • Superior working knowledge of the Colorado amateur adult hockey community, the leaders and location of all rinks and organizations.

  • Actively works the AHD special events, including Avalanche home games, grow the game initiatives, state wide programming and Pepsi Center events.

  • 20 hours maximum per week.

  • Additional tasks as necessary

    MINIMUM POSITION QUALIFICATIONS:

  • Minimum 18 years of age.

  • Strong youth sports background

  • Strong attention to detail, time management, and organizational skills.

  • Strong verbal and written communication skills.

  • Ability to exhibit good judgment and strong decision-making skills.

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

  • Flexible schedule – Must be able to work days, some nights/weekends and holidays as required.

  • Requires prolonged standing; ability to lift and carry up to 40 pounds.

  • SafeSport and USA Hockey Coaching Level One (minimum) Certification preferred


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Sales & Marketing: Community Relations
Team Captain - Amateur Hockey Development - Colorado Avalanche (Denver, CO)

                                             

REPORTS TO:                     DIRECTOR, AMATEUR HOCKEY DEVELOPMENT 

 

RESUME DEADLINE:       AUGUST 31, 2017

________________________________________________________________________

 

POSITION PURPOSE:

This is a part-time seasonal position within the Colorado Avalanche Amateur Hockey Development Department. The Colorado Avalanche prefer individuals that have a passion for hockey and are committed to increasing the sports exposure in the community. Amateur Hockey Development Team Captains will be responsible for instruction and implementation of various youth hockey initiatives including but not limited to; ball hockey, ice hockey, school programming, and Colorado hockey community events. Amateur Hockey Development Team Captains should lead by example and be energetic, dependable, and team oriented. 

 

MINIMUM POSITION RESPONSIBILITIES:

  • Assist as a lead to the Program Managers in all AHD initiatives and events when necessary.

  • Game night assistance. Responsibilities include assisting with Mini Avs and additional Youth and Adult Hockey duties. (not all AHDT members will work games)

  • Assist Amateur Hockey Development Department with special events such as tournaments, school assemblies, educational initiatives, or fundraisers.

  • Assist with organization and maintenance of the AH Development storage unit.

  • Superior working knowledge of the Colorado amateur adult hockey community, the leaders and location of all rinks and organizations.

  • Actively works the AHD special events, including Avalanche home games, grow the game initiatives, state wide programming and Pepsi Center events.

  • 30 hours maximum per week.

  • Additional tasks as necessary

    MINIMUM POSITION QUALIFICATIONS:

  • Minimum 18 years of age.

  • Strong youth sports background

  • Strong attention to detail, time management, and organizational skills.

  • Strong verbal and written communication skills.

  • Ability to exhibit good judgment and strong decision-making skills.

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

  • Flexible schedule – Must be able to work days, some nights/weekends and holidays as required.

  • Requires prolonged standing; ability to lift and carry up to 40 pounds.

  • SafeSport and USA Hockey Coaching Level One (minimum) Certification preferred


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Sales Supervisor - Dallas Stars (Dallas, TX)

JOB SUMMARY: This position will be the driving sales and operational force behind the execution of the 50/50 Raffle Program, benefiting the Dallas Stars Foundation.  A 50/50 raffle is a raffle that will take place at all home games of the teams in accordance with Texas law, where one lucky winner will receive 50% of the pot (after allowable expenses) from that night’s event, while the team foundation will receive the other 50% to be dedicated to their ongoing charitable efforts. This seasonal position will start in September and end at the end of the Dallas Stars Season (anywhere from April – June).

Key Responsibilities:

  • All training and instruction for game night sales staff.
  • Scheduling of nightly game night sales staff.
  • Staff evaluations on a nightly basis to ensure best quality customer service and sales results.
  • Subject Matter Expert (SME) on the 50/50 Raffle software and hardware technology with the ability to problem solve quickly and effectively.
  • Cash reconciliation and reporting responsibilities for the team foundation on a nightly basis.
  • Oversee and enforce the consistency of Dallas Stars and American Airlines center branding in all public forums.
  • Game night selling of raffle tickets to Dallas Stars customers within the American Airlines Center in either a stationary kiosk location or as a roaming sales representative as needed.

Qualifications:

  • Bachelor’s Degree, ideally with a an emphasis in sales, event management or sports management
  • 2 years of experience in leading a large group of employees or volunteers in some sales or event-related sports field.
  • Energetic with the ability to naturally manage both up and down organizational hierarchies
  • Excellent verbal and written communication skills
  • Ability to multi-task and work in a stressful and hectic game night environment
  • Non-traditional working hours are required for this position while teams are in market. 
  • Must be able to attend at least 75% of each home regular season and playoff game for the Dallas Stars during the 2017-2018 season.
  • A passion for charity work and a knowledge of the working environment in a professional sports arena.

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an arena environment, with noise levels that can become considerably loud.

DSE Hockey Club, L.P. is an Equal Opportunity Employer


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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Sales Representative - Dallas Stars Foundation (Frisco, TX)

JOB SUMMARY: This position will be the driving sales force behind the 50/50 Raffle Program benefiting the Dallas Stars Foundation.  A 50/50 raffle is a raffle that will take place at all home games of the teams in accordance with Texas law, where one lucky winner will receive 50% of the pot (after allowable expenses) from that night’s event, while the team foundation will receive the other 50% to be dedicated to their ongoing charitable efforts. This seasonal position will start in September and end at the end of the Dallas Stars Season (anywhere from April – June).

Key Responsibilities:

  • Game night selling of raffle tickets to Dallas Stars customers within the American Airlines Center in either a stationary kiosk location or as a roaming sales representative.
  • Accepting and accounting for large sums of cash on a nightly basis.
  • Communication of the 50/50 raffle rules and procedures clearly to potential customers.

 

Qualifications:

  • High school graduate (College graduate preferred)
  • Energetic personality with some level sales experience
  • Excellent verbal communication skills
  • Ability to be able to stand and walk for long periods of time in a hectic sports arena environment.
  • Non-traditional working hours are required for this position while teams are in market.  Must be able to attend at least 75% of each Dallas Stars home games.
  • Each game night commitment will be approximately 4-5 hours total, beginning 2 hours before the start of the game.
  • A passion for sports and/or charity work with a comfortable knowledge of the working environment in a professional sports arena.

Physical Demands and Working Environment:

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an arena environment, with noise levels that can become considerably loud.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

DSE Hockey Club, L.P. is an Equal Opportunity Employer


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Sales & Marketing: Ticket Sales
Sales Associate - Florida Panthers - Florida Panthers (Sunrise, FL)

The reigning NHL Atlantic Division champions are looking for the next key piece to join the staff and help build the excitement at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and start their careers in the sports industry. A Sales Associate at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Sales Associates to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center. The Sales Associate will generate excitement and drive revenue by selling season packages and groups within a high energy environment to area businesses, individuals and local group/organizations. 

Job Duties

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans and group tickets
  • Make 80+ daily outbound calls from provided lists
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals
  • Set and attend in and out of office sales appointments
  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special event 
  • Networking yourself in the community to increase sales 

Required Knowledge/Skills/Job Qualifications: 

  • Aggressive, competitive and committed to the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 

Minimum of 1-2 years sales experience, preferably in sports/entertainment required


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Sales & Marketing: Game Operations/Presentation
Game Presentation Coordinator - Florida Panthers Hockey Club (Sunrise, FL)

Position:               Game Presentation Coordinator

Reports to:           Senior Director of Game Presentation, Game Presentations

Department:        Game Presentation

Job Summary:    

The Florida Panthers seek an enthusiastic, dedicated and highly organized individual for a Game Presentation Coordinator position.  The Game Presentation Coordinator will coordinate all in-stand and on-ice activities.  This position reports directly to the Senior Director of Game Presentation.

Essential Duties and Responsibilities:

  • Coordinate all pre-game activities on game-days including but not limited to scheduling and greeting all pre-game participants, sound checks, presentations and ceremonies.
  • Oversee the National Anthem program including organizing auditions, maintaining anthem schedule, rehearsals and maintaining relationships with celebrity performers, as well as, handling their special requests and transportation.
  • Coordinate in-game talent including Mascot, Energy Team, Ice Crew, and all Zamboni rides.
  • Oversee and coordinate all energy team appearances, outfits, and scheduling.
  • Act as a community figure, participating in Career Days, Literacy Advancement, and Florida Panthers community programs.
  • Accountable for inventory, maintenance and upkeep of game entertainment props and storage area.
  • Create an environment in which every type of fan can enjoy, including creative intermissions, promotional hits, and events.
  • Recruit, hire and train part-time game night staff.
  • Assist with writing public address announcements, game scripts and rundowns as need.
  • Assist with the presentations of Panther Live Events.
  • Act as a liaison between departments on game nights on event level, as well as in stands.
  • Act as the floor manager for all Panthers home games.

Supervisory Responsibilities:                                         

Directly supervise part-time staff and department interns.  Responsibilities include interviewing, hiring and training; planning assigning and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and solving problems.

Qualifications:

  • Undergraduate degree in Event Management, Live Arts or related field of study and a minimum of two-years’ experience stage managing NHL/AHL or NBA/WNBA games; or equivalent combination of education and experience.
  • Script Writing Experience preferred.
  • Must be highly organized with the ability to multi-task
  • Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment.
  • Be able to make decisions in a fast paced atmosphere.
  • Must have strong interpersonal communication skills
  • Proficient in MS Word, Excel, Power Point and Outlook.
  • Ability to work various shifts including evenings, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least two years of experience stage managging?
2. What is your salary requirement?
3. Are you willing to relocate at your own expense?


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Sales & Marketing: Premium/Suite Sales
Account Executive, Premium Seating - Florida Panthers Hockey Club (Sunrise, FL)

Account Executive, Premium Seating

The Florida Panthers are searching for energetic and motivated Sales candidates to sell Premium Suites and Club Seating at BB&T Center for all Florida Panthers home games, Concerts and Events. 

Responsibilities/Duties

  • Responsible for selling Premium Suites and Club Seating through outside sales, cold calling and personal networking

  • Required to make 60+ calls per day

  • Set up face to face and in arena appointments to potential buyers and current customers

  • Sell and negotiate long-term suite leases

  • Attend networking and community events

  • Provide superior and professional customer service to clients and prospects

  • Perform game day responsibilities, including client and prospect visits and entertaining

  • Meet and exceed short and long term sales goals

Qualifications

  • Minimum of three years of successful sales experience. 

  • Proven track record of meeting and exceeding sales goals. 

  • Highly motivated with desire to be successful

  • Detail-Oriented, organized and the ability to multi task

  • Ability to make cold calls and self-generate leads

  • Ability to speak and present products to potential buyers

  • Ability to work all Florida Panthers Home Games and BB&T Center concerts and events

  • Bachelor’s Degree, Sports Management or Business required and preferred

  • Ability to work flexible hours including nights, weekends and holidays


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Sales & Marketing: Premium/Suite Sales
Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:     Account Executive, Group Sales

DEPARTMENT:         Group Sales

REPORTS TO:            Director, Group Sales

Sunrise Sports & Entertainment provides an unrivaled environment for sales professionals interested in the sports and entertainment industry.

The group sales environment at SSE caters to high-energy, aggressive and innovative professionals that can take advantage of the organization’s unique ability to customize and integrate sports and entertainment group ticket packages. With 125-plus events each year, the most aggressive commission structure available, endless opportunities for growth, upward mobility and career advancement; SSE is the ideal home for any true sales professional. Throughout its history, SSE has proven to be a training ground for top-notch industry executives and sales performers both internally and externally. We welcome the interest of any and all qualified candidates.

JOB DESCRIPTION / REQUIREMENTS:

  • Generate top line revenue through a consultative approach, focusing on group tickets for the Florida Panthers and BB&T Center.

  • Build new relationships through cold calling, networking, social media, appointments and building tours.

  • Cultivates professional relationships with current and potential clients to build strong sales pipeline.

  • Responsible for servicing and cross-selling existing group ticket clients.

  • Meet or exceed assigned sales goals for all ticket products (Groups, Plans, and Premium Seating).

  • Involvement in game day activities, promotions for the Florida Panthers and BB&T Center and outside functions including luncheons, business shows, conventions, etc.

  • Maintain high level of customer service.

  • Assist with other projects, as assigned.

    QUALIFICATIONS:

  • At least one (1) year full-time sports sales experience required

  • Strong work ethic and a desire to build a career in professional sports

  • Passion for sales and creativity

  • Highly coachable, team player

  • Strong verbal and written communication skills

  • Knowledge of Arcthics ticketing system, Microsoft Word, Excel and PowerPoint, preferred

  • Bachelor’s degree preferred

  • Ability to work nights, weekends and Holidays

  • Proficiency in reading, writing, and speaking French a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have 1 year of full-time sports sales experience? Yes or No
2. 2. Tell about your best sale to date.
3. 3. Why are you the best fit for the Florida Panthers?


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Sales & Marketing: Ticket Operations
Box Office Associate - Florida Panthers Hockey Club (Sunrise, FL)

Sunrise Sports & Entertainment, LLC, its subsidiaries and affiliates (Florida Panthers Hockey Club, Ltd; Arena Operating Company, Ltd.; Incredible Ice, LLC) are equal opportunity employers and adhere to and believe in equal opportunity for all applicants without regard to race, color, religious creed, sex, national origin, ancestry, marital status, sexual orientation, age, veteran status or disability or other characteristics protected by applicable law.  In accordance with legal requirements, reasonable accommodations will be made to allow individuals to participate in the application process.  Should you desire accommodation, please make your request known to the Human Resources Department. 

Full/Part:  Part time

Base Salary:  Hourly

Category: Sales & Marketing: Ticket Sales

Description

JOB DESCRIPTION / REQUIREMENTS:

  • Assist in processing all concert/event/hockey orders including internal, groups, and premium.

  • Aid in processing payment plans on a monthly basis using Ticketmaster Arcthics.

  • Assist in supervision of the part-time staff including event day responsibilities, cash handling, and scheduling.

  • Understand and adhere to all policies and procedures in relation to processing internal, group, and premium sales orders.

  • Coordinates implementation of all Ticket Operations policies and procedures.

  • Assist in the supervision of the Sales and/or Will Call windows for all events as needed.

  • Establish and maintain a professional working relationship with all levels of arena staff and clients.

  • Provide excellent customer service to all clients and customers.

  • Other duties as assigned by Management.

QUALIFICATIONS:

  • Minimum of one year Box Office experience required.

  • Requires proven customer service abilities, experience with computer processing and spreadsheet programs.

  • Experience working with cash and cash handling procedures.

  • Strong attention to detail, excellent communication skills, extensive customer service skills.

  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.

  • Knowledge of Microsoft Excel, Word and database software. Knowledge of the Ticketmaster Classic and Arcthics ticketing systems.

  • Ability to work flexible schedules to cover games, concerts and other events held on nights, weekends, and holidays.


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Sales & Marketing: Ticket Sales
Account Executive - Florida Panthers Hockey Club (Sunrise, FL)

The Florida Panthers are a young and exciting NHL team on and off the ice playing at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and take their careers to the step beyond Inside Sales. An Account Executive at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Account Executives to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center in the Ft Lauderdale/Miami market. The Account Executive will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

Job Duties 

  • Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans, group tickets and premium
  • 2-3 years of prior ticket sales experience in sports/entertainment is preferred
  • Make 60 + outbound calls daily from provided lists and self-prospecting
  • Prospect potential clients through daily phone calls and email leads
  • Actively prospect and research new sales leads
  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
  • Build relationships to grow account base through repeat business and referrals
  • Meet or exceed weekly and monthly ticket sales goals
  • Handle incoming calls from sales prospects and existing clients
  • Utilize Ticketmaster’s Archtics ticketing software and Salesforce CRM to manage customer accounts
  • Develop, maintain and enhance relationships with our season ticket holders
  • Conduct in-arena appointments/tours to assist in closing new business
  • Work games and other outside events to support ticket sales initiatives
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events 

Required Knowledge/Skills/Job Qualifications: 

  • Familiarity with Archtics and Salesforce CRM Platform
  • Aggressive, competitive and committed to growing the sports industry
  • Highly motivated with a desire to make this a lifestyle and be successful
  • Strong communication and computer skills
  • Superior time management skills and presentation skills
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
  • Passion for a growth oriented career in sales
  • Someone who leads by example in the office
  • Detail-oriented and organized; ability to handle several projects at once
  • Any experience working for a team, athletic department or event is beneficial

Education / Experience:  

  • Bachelor’s Degree from accredited college/university in a related field required 
  • Minimum of 2-3 years sales experience, preferably in sports/entertainment

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Sales & Marketing: Ticket Operations
Manager, Ticket Operations - Florida Panthers Hockey Club (Sunrise, FL)

POSITION TITLE:     Manager, Ticket Operations

DEPARTMENT:         Ticket Operations

REPORTS TO:            Sr. Director, Ticket Operations  

 

JOB DESCRIPTION / REQUIREMENTS:

  • Manage event manifests and event creation for all Florida Panthers events.
  • Manage Inventory for all Florida Panthers events.
  • Liaison with Ticketmaster and Sales/Service staff as it relates to all Florida Panthers events.
  • Build, submit, and manage all Florida Panthers ticket promotions through Ticketmaster.
  • Manage Archtics ticketing system and all ticket processing, including Sponsorship and Internal Ticket Orders for the Florida Panthers.
  • Manage the day to day finance reporting, working with finance to ensure accuracy.
  • Manage TM Access Manager
    • Import events
    • Set restrictions
    • Add/change device groups
    • Create ghost events for premium scanning
  • Manage the processing of all home and visiting team ticket orders.
  • Responsible for training the sales and service staff on Archtics processing.
  • Manage all part-time event day staff; including training and staffing.
  • Manage the printing and distribution of all internal ticket orders for Florida Panthers events.
  • Manage the yearly rollover and invoicing of Florida Panthers Season Tickets.
  • Assist with the yearly financial reporting for the Florida Panthers and BB&T Center.
  • Order all Will Call envelopes, Ticket Stock, and Office Supplies.
  • Fulfill other duties assigned by the Sr. Director and Director of Ticket Operations.

 

 

QUALIFICATIONS:

 

  • Minimum of 3 years Ticket Office Management experience required.
  • Strong understanding of Ticketmaster Host and Archtics system required.
  • Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required.
  • Knowledge of all Microsoft Office programs required.
  • Strong attention to detail, excellent communication skills, and extensive customer service skills required.
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.
  • Ability to work flexible hours including nights, weekends, and holidays.

  No phone calls please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have 3+ years of Ticket Operations experience? Please describe
2. 2. Are you authorized to work in the United States?


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Sales & Marketing: Fan Development
Chariot Staff - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The LA Kings Chariot Staff team is a co-ed interactive group that represents the Los Angeles Kings organization at games and events throughout the community including charitable functions, hockey development events and promotional events. 

ESSENTIAL FUNCTIONS:

  • Increase fan knowledge and hockey skills through fan development events.
  • Promote the Kings throughout local community at events (ex: Birthday parties, YMCA, Corporate events etc.)  
  • Execute hockey-related events at Kings Home Games (ex: pre game/post game skates & clinics and intermission skates)
  • Support as back up for coaches on and off the ice in Hockey Development programs such as Camps, Clinics, Events, Leagues and Teams.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Demonstrated knowledge and enthusiasm for the game of ice hockey.
  • Ice skating and hockey skills are a must.
  • Ability to teach the fundamentals of ice hockey and/or roller hockey.
  • Flexible schedule
  • Must be able to lift 50 lbs.
  • Must have reliable transportation to and from STAPLES Center and area hockey rinks
  • Excellent interpersonal skills.   
  • Must be able to follow instructions and problem solve with minimal supervision.
  • Must collaborate well in a team environment
  • Ability to stand or sit for long periods of time

QUALIFICATION STANDARDS:

  • Candidate must be 18 years of age on or before August 14th, 2017

Education:

  • High School Diploma or its Equivalency

Experience:

  • A minimum of 0-2 years of related experience

All candidates must pre-register for tryouts by Monday, August 14th, 2017. To Register please visit www.lakings.com/tryoutchariot

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Ticket Sales
Account Executive - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Account Executive will be responsible for maximizing ticket revenue for the Los Angeles Kings through the sales of Full Season Tickets, Partial Season tickets (Half Season, Quarter Season Packages, Holiday Pack, Etc.), Group Sales (15+ tickets), Event Suites and select Single Game and event promotion sales (e.g. Family Night Packages). Revenue goals will be set for Account Executive and tracked with regular meetings with sales manager.

ESSENTIAL FUNCTIONS:

  • Execute effective sales calls to maximize revenue for the department and for telemarketing activities and new business generation (business to business appointments) throughout the year
  • Ability and willingness to sell high value products/services in the greater Los Angeles marketplace
  • Meet or exceed weekly, monthly, and annual sales goals and activity requirements
  • Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables
  • Responsible for the customer service and upgrading of all partial ticket buyer accounts, handling the annual renewal process for Half Season and Quarter Season Ticket accounts, and will be expected to exceed the highest standards in customer service
  • Responsible for utilizing effective contacts (sales leads) in coordination with our contact management system Outbox and Database Marketing
  • Will work closely with management to ensure inventory integrity and maintain all payment schedules for all accounts
  • Maintain high level of customer service to existing and new clients; responsible for hosting client meetings and potential client presentations on a regular basis
  • Attend team, community, and other events for purpose of maximizing sales opportunities
  • Collaborate with the Marketing Department to ensure success of any promotion as it relates to the Kings to ensure proper tracking of all promotions
  • Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); ability to learn required business systems
  • Polished presentation skills with the ability to think and react to situations confidently
  • Excellent relationship building and customer service skills
  • A go-getter with the drive and initiative to succeed and develop a career in the sports and entertainment industry
  • Ability to support a team environment and adhere to departmental guidelines
  • Ability to consistently re-prioritize bases on sales needs 
  • Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
  • Excellent oral and written skills

QUALIFICATION STANDARDS:

Education:

  • Bachelor of Arts/Sciences Degree (4-year)

Experience:

  • A minimum of 2-4 years of related experience

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Ticket Sales
Service Executive - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Service Executive, Season Tickets is extremely proficient in customer service, retention and cross selling to LA Kings current Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to gain revenue by renewing season tickets, selling new season tickets, cross selling group, partial plans, and single seat.

ESSENTIAL FUNCTIONS:

  • Manage the day-to-day tasks of season ticket accounts by renewing and increasing account; provide highest of service excellence, both in individual interactions with LA Kings fans and in joint efforts with fellow LA Kings Account Executives
  • Proactively work to increase customer loyalty and renewal percentages and generate additional revenue for the Club
  • Conduct high amounts of service calls on a daily basis
  • Make a minimum number of touch points per Season Ticket account per year, depending upon profile of each account to include arena seat visits
  • Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals; Aggressive prospecting in order to generate new business relationships
  • Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.
  • Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
  • Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
  • Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty
  • Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables  

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Ability to provide an outstanding level of customer service
  • Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
  • A go-getter, with real drive and initiative to succeed and develop a career in the sports and entertainment industry
  • While looking to succeed personally, be able to support team environment and adhere to departmental guidelines
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Outstanding listening, written, and verbal communication skills
  • Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
  • Highly organized, resourceful, detailed-oriented, quick learner and time management skills
  • Ability to professionally communicate and interact with all levels of management
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis
  • Ability to thrive under a competitive sales environment

QUALIFICATION STANDARDS:

Education:

  • BA/BS Degree – 4 year

Experience:

  • A minimum of 2 years of related experience
  • Knowledge of ticket software preferred
  • In-depth knowledge of the sport of hockey preferred

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Ticket Operations
Ticket Operations Associate - Part Time - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Associate of Ticket Operations will provide clerical, administrative, and operational support for the Ticket Operations department under the general direction of Ticket Operations management.  He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

  • Process tasks and orders using AXS ticketing software
  • Assist in preparing general financial and ticketing reports
  • Assist in coordinating and executing all ticket mailings and will call
  • Organize and maintain department files and archives
  • Assist in ordering and maintaining department office supplies
  • Assist with game day operations for home games and special events
  • Provide excellent customer service to all internal and external clients

SUPPORTIVE FUNCTIONS:

  • Assist analytics department as needed
  • Assist with general office duties as needed
  • Provide back-up administrative support for other departments as needed
  • Special projects as assigned by management
  • Implement and support all policies and procedures for the department
  • Work with account executives to assure adherence to proper ticketing guidelines
  • Support and participate in organizational volunteer efforts (i.e. Kings and/or AEG charitable functions & events)

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly organized, resourceful, detailed-oriented, quick learner
  • Ability to prioritize workload and solve problems efficiently and quickly
  • Exceptional guest and client service capabilities
  • Ability to multi-task in a fast paced environment
  • Assertive, resourceful, self-motivated, self-starter with the ability to work with minimal supervision
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to professionally communicate and interact with all levels of management
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to access and input information using a moderately complex computer system
  • Available to work various hours including evenings/nights, weekends and holidays

QUALIFICATION STANDARDS

Education:

  • College degree preferred

Experience: 

  • A minimum of one (1) year experience in ticket operations, ticket sales, or customer service preferred
  • Knowledge of basic Excel functions
  • Background in Sports/Entertainment/Hospitality industry preferred
  • Interest in hockey and/or other team sports a plus

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.


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Sales & Marketing: Marketing
Marketing Supervisor - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Marketing Supervisor will be responsible for managing and executing traditional, digital, and experiential activations marketing campaigns and coordinating events for the LA Kings.

ESSENTIAL FUNCTIONS:

  • Develop and implement marketing plans and campaigns involving traditional, digital, and experiential activations
  • Partner with internal and outside vendors to plan, purchase, produce, deliver, and distribute promotional items and signage for events
  • Manage LA Kings and related business promotions and activations with radio, digital, influencer, and broadcast media partners
  • Circulate efficient and accurate reporting, detailing results of digital marketing campaigns and make recommendations for improvement
  • Work with STAPLES Center staff and LA Kings game entertainment to fulfill in-game promotional activities and giveaways
  • Work directly with Global Partnership to plan and activate sponsor activation and ensure contractual obligations are met
  • Strategize with Database group to develop CRM, automated messaging, and data capture campaigns
  • Develop marketing plans with Hockey Development to drive sign-ups for their camps, clinics, and leagues
  • Gather impressions and media value from media campaigns and formulate marketing recaps
  • Develop website, mobile app, and ad impression traffic plan; and create goals and benchmarks 
  • Manage art and copy writing with internal and external designers
  • Assist in fedex, mail, organization, and other administrative tasks for the department

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Knowledge of digital marketing, strategy, and media buying including display, SEO, and social
  • Ability to analyze campaign components, provide ROI and KPIs
  • Required to lift 20 pounds
  • Proficient in HTML and CSS
  • Strong sense of project ownership and dedication to delivering outstanding results
  • Strong sense of design, composition, color theory, and typography
  • Must be willing to work long hours, evenings, weekends, and holidays.

QUALIFICATION STANDARDS:

Education:

  • Bachelor of Arts/Sciences Degree (4-year)
  • Area of Study: Marketing, communications, advertising

Experience:

  • A minimum of 3-5 years of related experience
  • In-house marketing or agency experience with a proven track-record of executing comprehensive plans at/under budget that have produced measureable results
  • Experience with automated marketing platforms to execute email, SMS, phone, and mail campaigns
  • Experience with Photoshop

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Game Operations/Presentation
Manager, Game, Event Production, and Operations - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

Manager, Game, Event Production, and Operations for the Los Angeles Kings is a highly-organized, and creative professional with a passion for sports/entertainment management and production, as well as live event planning and execution.  The individual will associate produce all LA Kings home games and events as directed, including: pre-production, live production, field producing live & pre-taped segments, operations, etc.  This individual is also responsible for managing and helping coordinate all in-arena, on-ice, and event activities/promotions/operations.  This individual will manage and oversee department part-time Stage Manager staff and additional part-time game/event staff as directed. The individual will work to enhance the experiences of guests attending LA Kings games and events, build relationships with internal clients, vendors, building/event personnel, etc.  This person must be a strong multi-tasker, a consummate team-player, and possess the ability to make well-informed decisions in high-pressure and fast-paced environments.  This person reports directly to the Senior Director, Game & Event Presentation, Production, Operations & Entertainment – LA Kings & AEG Sports.

ESSENTIAL FUNCTIONS:

  • Associate Producer for all LA Kings home games and events as directed.  Work directly with Lead Producer/Sr, Director on a variety of production & operations-oriented tasks, including: field producing, pre-production, facilitating rehearsals, and helping coordinate live promotions and activities, including special presentations, ceremonies, etc.
  • Serve as project assistant on many LA Kings Game Presentation and Events elements including projects in cooperation with other departments such as: Communications, Corporate Partnerships, Marketing, Ticketing, Community Relations, Public Relations and Hockey Development
  • Develops and communicates work schedules for part-time live game & event production staff including: Stage Managers, in-game host(s), DJ, public address announcer, etc.
  • Oversee and develop the LA Kings National Anthem database.  Work with Lead Producer/Sr. Director to select & book talent.  Coordinate all day-to-day aspects of the program, including: scheduling, confirmations, reception and sound-checks on game/event days, and assisting with/handling any additional talent hospitality-related needs.
  • Works closely with AEG/LA Kings Global Partnership activation team to secure game/event activation needs, including: prizing, props, specialized waivers or claim forms, etc. 
  • Secondary liaison between STAPLES Center building & operations managers and LA Kings Game Presentation for game days & events. 
  • Assist with the production and operations of other key organizational events (such as: Meet the Players, Watch Parties, etc.)
  • Manage and coordinate all aspects of our game & event Stage Managers, Hosts, DJ/PA, etc. as directed.  This includes working with the Lead Producer/Sr. Director on: hiring, training, scheduling, appraising performance, game/event assignments, uniforms/wardrobe, props/materials, and coordinating with additional Game & Event Administrative Management staff on personnel matters, including payroll.
  • Work with Sr. Manager, Game & Event Entertainment & Operations to maintain, upkeep and track all department-related inventory, props, materials, vehicles, and storage areas.
  • Coordinate with department editors to maintain our digital game feed database & route fulfilment of (or personally fulfill) digital footage dub and copy requests from within (and outside) our department.
  • Drafting/creating game/event fact sheets, timing sheets, rundowns, scripts, and other production-related documents as requested by the Lead Producer/Sr. Director.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Basic operational knowledge and understanding of production principles pertaining to: video/graphic production, lighting, audio/sound production, implementation of special effects, drafting production-related admin documents, etc.
  • Basic/working knowledge of Photoshop and/or video editing software
  • Strong knowledge of Microsoft Office Suite (or Mac equivalent), with particular emphasis on: Word, Excel, PowerPoint/Keynote, and Outlook
  • Detail oriented with strong verbal and written communication and follow-up skills
  • Ability to successfully manage several projects at once, prioritize assignments, manage expectations of internal and external sources and be extremely organized

QUALIFICATION STANDARDS:

  • Managerial experience, including direct supervision of part-time and/or full-time staff, hiring, training, assigning projects/duties, appraising performance, rewarding and/or disciplining employees, addressing issues and complaints, and solving problems
  • Professional demeanor demonstrating responsibility, initiative and dependability, all with a positive attitude; strong team player 
  • Proactive and able to work well under pressure; flexible & adapts to various environments & situations.
  • High ethical standards, integrity and strong sense of confidentiality; excellent interpersonal and leadership skills
  • Passion for live event planning and production with a goal of maximizing guest experience

Education:

  • Bachelor of Arts/Sciences Degree (4-year)         
  • Area of Study: Marketing, Media, Film/Television, Communications, PR or a related field.

Experience:

  • A minimum of 3-5 years of related experience

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Game Operations/Presentation
Video Editor/Motion Graphics Animator - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Los Angeles Kings Hockey Club is seeking an entry-level to moderately experienced Video Editor & Motion Graphic Animator.  This position will be responsible for creating content primarily for the Game & Event Presentation department, including: videos, digital content and motion graphics for distribution in-arena, as well as web, TV, and other platforms as directed.  The candidate must have the ability to manage and prioritize several projects concurrently…both independently, as well as collaboratively in a team environment.

ESSENTIAL FUNCTIONS:

  • Edit video features, promotional spots, and other video content as directed.  Primary focus on LA Kings projects (including sponsor content), but will also work on Ontario Reign, Eisbaren Berlin, and potential AEG projects as directed.
  • Design and animate dynamic 2D and 3D still & motion graphics used in all aspects of game entertainment for LA Kings home games at STAPLES Center plus additional content as needed for the LA Kings digital production department.
  • Media management of digital assets including: viewing, sorting, organizing and prepping footage for video projects, including projects for other editors.  Archive/store video on our media servers, pull and distribute game highlights and ENG footage as requested.
  • Delivery and distribution of video content for multiple platforms and formats 
  • Work with LA Kings Game Presentation & Events management to develop and distribute content as requested live during LA Kings home games.  
  • Assist with LA Kings Game Presentation and Events elements including:  planning and execution of pre, post, and in-game ceremonies and promotions at home games, as well as projects in cooperation with other departments as directed, such as: Communications, Corporate Partnerships, Marketing, Ticketing, Community Relations, Public Relations and Hockey Development.
  • Shoot digital video using a range of recording devices, including pro-level digital video cameras, Go Pro, iPhone, etc.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Experience with and a strong working knowledge of a Mac-based production workflow
  • Experience with and a strong working knowledge of Adobe Premiere Pro (Creative Cloud) and Final Cut Pro
  • Experience with and a strong working knowledge of After Effects, Photoshop and Illustrator
  • Experience with and a strong working knowledge of a 3D suite (Cinema 4D, or Autodesk Flame, Smoke or Maya)
  • Must be a team player, highly motivated with a strong attention to detail and organization 
  • Ability to work in a fast paced, deadline-driven team environment

QUALIFICATION STANDARDS:

  • Previous experience in sports production is a plus
  • Ability to work in a multi-board, immersive mindset for in-arena content.  Experience syncing and bridging media across multiple screens is a plus.
  • Videography/digital video shooting experience a plus.
  • Candidates must have a demo reel with breakdown and an explanation of their project involvement.  Demo reel must demonstrate both editing and animating experience.  Please send a link to view your demo reel.  DVD’s and hard copies will not be accepted.

Education:

  • Bachelor of Arts/Sciences Degree (4-year)
  • Area of Study:   Film/Television, Media, or related field

Experience:

  • 2-4 years related experience

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description


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Sales & Marketing: Mascot
Backup Mascot/Mascot Assistant - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

POSITION PURPOSE:

The Back Up Mascot will work under the supervision of the management staff of the Los Angeles Kings Game & Event Presentation, Production, Operations, and Entertainment department. They will assist in the coordination and execution of all assigned aspects relating to mascot, live game, and event production.

PRIMARY FUNCTIONS:

  • Provide operational and logistical support to Bailey and the Game Presentation department during all LA Kings home games and scheduled events
  • Perform as Bailey during designated appearances
  • Act as liaison between Bailey and potential clients
  • Maintain and care for costume, props and signs
  • Provide creative assistance to presentation, skits, and related promotions
  • Participate in spontaneous crowd interaction during events 
  • Available to work during regular office hours and/or event hours including nights, weekends and holidays 
  • Represent the LA Kings and Bailey professionally at all times

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Must be proactive, organized, and resourceful with great attention to detail
  • Ability to multi-task, meet tight timelines, and work effectively in a high pressure and fast-paced environment 
  • Exceptional problem-solving skills and ability to prioritize efficiently and quickly
  • Outstanding customer service and interpersonal communication skills, including the ability to professionally communicate and interact with all levels of management, staff, guests, children, executives, celebrities, players, VIP’s, etc.
  • Ability to lift at least 20-30 pounds at a time
  • Flexible schedule; able to commit to 90% or more LA Kings home games
  • Ability to be trained, coached, critiqued both “in costume” and out

Additional duties, expectations, demands, etc. may be added or changed on an as-needed basis in order to meet organizational needs.

QUALIFICATION STANDARDS:

  • Must be 18+ years of age
  • Must be a high school graduate (or equivalent). Bachelor’s degree, or current college student, is strongly preferred
  • 1-2+ years of experience working as mascot/character performer
  • NHL/LA Kings knowledge and passion is a plus
  • Strong team-player; “above and beyond” work ethic and mentality
  • Skating ability (hockey skates) is a plus, but not required
  • Hours Required are LA Kings home games and TBD community appearances, including: evenings, weekends & holidays 

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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Seller - Part Time - Los Angeles Kings (Los Angeles, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Kings Care Foundation 50/50 Raffle Seller will play a crucial role within the organization’s game day operations. During each home game, 50/50 raffle tickets will be sold to fans with 50% of proceeds going to an individual and 50% of the proceeds benefiting nonprofit organizations. This position requires an outgoing, high-energy and enthusiastic personality, as sellers will be asked to approach fans attending the game on the concourse and suite levels.

Tasks and Responsibilities:

  • Sell 50/50 raffle tickets to fans at Los Angeles Kings home games
  • Comfortably handle large cash transactions, credit card machines and the sale and distribution of 50/50 raffle tickets throughout your work shift.
  • Work to engage fans and staff to spread awareness of the 50/50 raffle program and the Kings Care Foundation by approaching fans.
  • Problem solve quickly and efficiently. Answer questions fans may have about the 50/50 raffle program.
  • Responsible for meeting and/or exceeding designated sales goals per game.

Required Knowledge/Skills/Job Qualifications:

  • Must be 18 years of age or older.
  • Prior cash handling experience required.
  • Ability to interact positively with large fan base and work independently.
  • Self-starter who will consistently challenge oneself to increase their individual 50/50 raffle ticket sales.
  • Strong interpersonal and verbal communication skills.
  • Strong sales skills; a background in sales or marketing is strongly encouraged.
  • Candidate must be willing to work nights, weekends and holidays as necessary. Shifts are approximately 5 hours each and take place during LA Kings home games.
  • Must be able to stand/walk for long periods of times. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
  • Candidate will be subject to a background check and credit check.

Education and Formal Training:

  • Must have a High School Diploma or equivalent education.

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Sales & Marketing: Ticket Sales
Fan Service Associate (part time) - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL), Ontario Reign (AHL), Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The Los Angeles Kings are seeking positive and motivated individuals looking to begin their career in sports. Each Fan Service Associate is responsible for assisting the LA Kings Sales and Service staff with game day responsibilities, and sales and service support. The Fan Service Associate position will begin in mid to late June and continue for the entire regular season ending in early April. Post-Season hours may be scheduled on a case by case basis. Associates should be prepared for flexibility in their schedule with in office and game day hours. This is a part time position.

ESSENTIAL FUNCTIONS:

Duties include but are not limited to:

1.     Supporting the LA Kings Sales and Service Department in office

  • Responsible for servicing and building Season Ticket Member Wait List
  • Sell all LA Kings ticket initiatives and campaigns
  • Work alongside Account Executives to provide excellent customer service to existing and new clients
  • Outbound prospecting calls to assigned lead pool

2.     Supporting Kings Sales and Service Department at LA Kings Home Games

  1. Assisting with the fulfillment of game night Royal Experiences
    • Zamboni Riders, Photo on ice, Shot on Goal, penalty box, and more
  2. Assembly of game night Sales and Service area
    • Print sales collateral, set up lower sales booth, set up monitors and laptop
  3. Becoming familiar with the culture and roles within a professional sports organization
    • Work closely with Kings Sales and Service staff and gain valuable work experience
  4. Supporting and assisting at all LA Kings Events
    • LA Kings 5K, Meet the Players, Tip a King, etc.

SUPPORTIVE FUNCTIONS

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by Supervisor.

  • Provide excellent customer service to all internal and external employees/clients
  • Assist with general office duties and projects as needed
  • Communicate with/support departments as assigned by management
  • Execute special projects as assigned by management

 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Uphold a strong work ethic
  • Ability to follow direction
  • Create positive and strong working relationships
  • Assertive, persistent and results oriented
  • Possess strong written and verbal communication skills
  • Knowledge of computer programs such as Microsoft Office and Outlook (Ticketing Platforms preferred, but not required)
  • Ability to multitask and consistently re-prioritize based on sales department needs
  • Eagerness to learn
  • Possess a strong interest in sales
  • Motivated to have a career in Sports Sales and Service

QUALIFICATION STANDARDS

 Education:

  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides required knowledge, skills and abilities. BA from a 4-year college preferred.

Experience

  • Previous experience in client sales and service is preferred, but not required.

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Sales & Marketing: Ticket Operations
Part Time Ticket Sales Representative - Nashville Predators/Bridgestone Arena (Nashville, TN)

Job Title: Ticket Sales Representative

Department: Box Office

Job Reports to: Box Office Coordinator

Status: Non-Exempt

Hours Per Week: 29 or less

 

Brief Overview of the Position:

To professionally and accurately sell tickets, distribute will call and provide customer service to our guests at Nashville Predators games and Bridgestone Arena events. Hours fluctuate based on games and events. Possess the ability to handle cash and make change during cash transactions. Be able to reconcile daily sales without and overages/shortage occurring. Able to communicate clearly and positively at our Customer Service windows. FREE parking for shifts is offsite with access to a pedestrian walking bridge and shuttle service. Ticketmaster and Archtics experience a plus, and must pass a background clearance.

Areas of Responsibility:

·          Provide friendly customer service.

·          Perform ticket selling functions.

·          Offer information through our telephone line.

·          Prepare daily balance rec. sheet.

·          Perform other duties as assigned by the Box Office Manager or Supervisor.

Qualifications:

·          High School Diploma or equivalent.

·          Previous customer service experience.

·          Ticketmaster classic (will train)

·          Friendly, outgoing personality with a desire to serve the public.

·          Available to work a variety of shifts, including evenings and weekends; Availability of working casual day time shifts.

·          Prior work experience involving responsibility for cash.

·          Previous Box Office experience an asset

·          Good computer skills.

·          Basic mathematical and money handling skills.

Essential Physical Functions:

·          Ability to clearly communicate with clients and coworkers.

·          Ability to sit for extended periods of time.

·          Ability to stand in an upright position for continuous period of time. 

·          Excellent speaking and listening skills, requiring the perception of speech.

·          Walking, bending, carrying of light items will be required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Do you have experience working with Ticketmaster and/or Archtics?


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Sales & Marketing: Ticket Sales
Account Manager, Member Services - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Ticket Sales & Service team provides aspiring sports business leaders the opportunity to master the revenue generating side of professional sports from one of the industry’s most respected and well-connected leadership teams.

Account Managers are responsible for providing New Jersey Devils season members with world-class customer service and once-in-a-lifetime experiences. This position serves as the face of the Devils organization to our most valued and committed clients, our season ticket members. Candidates must be energetic, positive, and hard working with the ability to multi-task, resolve conflict and communicate effectively in order to create and maintain long lasting relationships.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Account Manager, Member Services position focuses on mastering skills to prepare you for a variety of roles on the revenue generating side of sports & entertainment in positions such as

  • Corporate Sponsorship Sales & Activation
  • Premium Sales & Service
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s highest regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Service, retain and grow assigned portfolio of membership accounts including, but not limited to full season, flex membership, partial, single game suite and group ticket packages;

  • Meet yearly renewal goals consistent with messaging from Senior Manager, Member Services;

  • Proactively creates opportunities for new business through up selling opportunities and referrals from existing clients;

  • Educate, promote, fulfill and execute Member benefits with the direction and availability provided by Senior Manager, Client Services;

  • Proactively follows up with existing clients to build relationships, facilitate repeat business and to exceed customer service requirements and expectations;

  • Cordially and effectively manages incoming calls from existing clients;

  • Conducts in-game appointments to develop client relationships;

  • Document all points of contact including phone calls, emails, hand written notes, meetings and event attendance in Salesforce to ensure Members receive communication at least twice a month;

  • Leverages out of office appointments to promote face-to-face interactions with existing clients;

  • Works different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives;

  • Other duties as assigned.

    EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree required;

  • Concentration in business/sales/marketing/sports management or similar field is preferred.

KNOWLEDGE, SKILLS, & ABILITIES:

  • Must have 1+ year in sales and/or customer service for a professional sports organization;

  • Must have a proven track record of consistent sales and service success in previous role;

  • Must have the ability to solve problems and be adaptable;

  • Must have excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization;

  • Must have excellent communication and presentation skills, both written and oral; 

  • Must be extremely coachable and eager to learn every day;

  • Must be a highly motivated individual with a strong desire to build a career on the revenue generating side of sports business;

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

  • The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 7. What specifically in your current role has prepared you for this next step?
2. What interested you about this role?
3. What gets you excited to go to work every day?


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Sales & Marketing: Ticket Sales
Account Executive, Group Events - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking a motivated, competitive, and career-driven individual to sell group ticket packages.  This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity.  This individual should be familiar with the group sales process, have a relationship-focused personality and a proven record of accomplishment of selling group tickets in the sports industry.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Generating new group sales through cold calling, outside appointments and building tours
  • Prospecting new group sales opportunities through cold calling, referrals and networking events
  • Setting meetings with key decision makers of community and corporate groups
  • Developing professional relationships with current clients for group outing renewals and referral leads
  • Providing a high level of service to all accounts
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
  • Must meet all predetermined activity and sales goals
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Educational Background Required:

  • Bachelor’s Degree  

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

  • Not Required

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.


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Sales & Marketing: Ticket Sales
Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Game Operations/Presentation
Blue Crew Fan Cam - New York Rangers (New York, NY)

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues.  MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL).  MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events.  MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes.  MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA.  More information is available at www.themadisonsquaregardencompany.com.

Responsibilities:

• Help the camera operator obtain great fan shots during Rangers home games

• Communicate directly with large groups of fans during Rangers home games

• Review game scripts and content with Game Director

Qualifications:

• Ability to work in a high-pressure environment

• Be extremely comfortable and confident when interacting with large crowds

• Be energetic, in great physical shape and outgoing

• Strong personal skills

• Be prompt, with a flexible schedule

• Professional and respectful

• Presentable (i.e. well-groomed)

• Punctual

• Previous leadership experience in the sports/ entertainment industry preferred

• Be a Rangers Fan!

TIME COMMITMENT:

• Available to work nights and weekends (start time: 1 hour before game time)

• Must be available to work a minimum of 75% of all home games


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Sales & Marketing: Game Operations/Presentation
Blue Crew On Ice - New York Rangers (New York, NY)

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues.  MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL).  MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events.  MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes.  MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA.  More information is available at www.themadisonsquaregardencompany.com.

Responsibilities:

• Shovel the ice during TV timeouts at Rangers home games

• Help coordinate on-ice intermission contests (set up props/signage and assist contestants on where to go)

Qualifications:

• High level of ice skating ability (i.e. played at high school/college level)

• Familiar with hockey

• Ability to work in a high-pressure environment

• Be prompt, with a flexible schedule

• Professional and respectful

• Energetic, enthusiastic and outgoing

• Team-player

• Presentable (i.e. well-groomed)

• Punctual

• Previous leadership experience in the sports/ entertainment industry preferred

• Be a Rangers Fan!

TIME COMMITMENT:

• Available to work nights and weekends (start time: 1 hour before game time)

• Must be available to work a minimum of 75% of all home games


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Sales & Marketing: Ticket Operations
Part-Time Box Office Representative - Prudential Center (Newark, NJ)

Prudential Center is a world-class sports and entertainment venue located in downtown Newark, New Jersey. Opened in October 2007, the state-of-the-art arena is the home of the National Hockey League’s (NHL) three-time Stanley Cup Champion New Jersey Devils, Seton Hall University’s NCAA Division I Men’s Basketball program, and more than 175 concerts, family shows and special events each year. Ranked in the Top 10 nationally by Pollstar, Billboard and Venues Today, Prudential Center is recognized as one of the premier venues in the United States and around the world, and welcomes 1.75 million guests annually.

Position Summary:

The Box Office Representative is responsible for warmly greeting patrons at the ticket windows, quickly and accurately identifying their service needs, and assisting with ticket sales, Will Call, or answering general questions and resolving issues through world-class customer service.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Ticket Sales:
    • Efficiently navigate the ticket system software (Ticketmaster);
    • Quickly recommend best available ticket options and accurately process ticket sales;
    • Process cash, checks, and credit card sales and provide proper change, when applicable;
    • Complete shift with accurate settlement report.
  • Customer Service:
    • Effectively listens and comprehends patron’s questions or issues, and clearly communicates answers or resolution;
    • Remain up-to-date and knowledgeable about all Prudential Center events and building policies (e.g. bag policy, arena entrances, parking, prohibited items, etc.) in order to direct customers appropriately;
    • Assist patrons requiring accessible seating tickets or service needs;
    • Accurately match patron’s photo identification with Will Call name through Ticketmaster system or physical ticket envelope. Print Will Call tickets through ticket system, when applicable;
    • Organize and maintain alphabetical order of ticket envelopes for each event shift;
    • Answer internal and external phone calls, and provide answers to inquiries, resolution to potential issues, or engage a supervisor or full-time staff member when needed.
  • Maintain clean and organized work area.
  • Restock supplies (e.g. pens, envelopes, ticket stock in BOCA printing machines) and prepare work area for next event shift.

Qualifications:

  • High School diploma or GED required;
  • Prefer experience with Ticketmaster system and office equipment: computer, copier, telephone, ticket printer;
  • Prefer demonstrated experience with customer service, problem-solving, or cashiering;
  • Bilingual a plus, especially Spanish.

Knowledge, Skills and Abilities:

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully deliver world-class service;
  • Must have a strong command of reasoned, measured decision-making, with uncompromised judgement;
  • Must possess outstanding problem solving capabilities to address and resolve event-related issues;
  • Must maintain calm and professional demeanor while effectively diffusing challenging and emotional situations;  
  • Must be self-confident, resilient and possess a high energy level and enthusiasm;
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be flexible & reliable team player, while consistently arriving on-time for all scheduled shifts;
  • Must be open-minded and be able to accept and apply performance feedback to maintain or improve department’s service standards and commitments;
  • Must have the ability and willingness to maintain an impeccable professional appearance.

 

Certifications

Not Required.

WORKING CONDITIONS

 

Travel Requirements

Not Required.

Physical Demands

This position requires the ability to sit or stand for extended periods of time and the ability to lift and/or move up to 25 pounds.

Work Environment

This position requires that work be performed from all Prudential Center Box Office locations. The noise level is usually moderate, however, during events and high volume of patrons at the windows, the noise level may be loud.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a High School diploma or GED?
2. Do you have prior experience with Ticketmaster and office equipment (i.e.: computer, copier, telephone, ticket printer)?


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Sales & Marketing: Ticket Sales
Ticket Sales Associate - Rochester Americans (Rochester, NY)

Reporting to the Director of Ticket Sales, this position is responsible for prospecting, selling and servicing all forms of ticketing packages including season, flex-plan, suites, group and individual tickets. This position involves close interaction with the Rochester Americans fan base, acting as a customer service representative in addition to performing and assisting with game day operations as well as other basic office functions.

Job Function (duties and responsibilities):

  • Sell ticket products including season tickets, partial/flex plan packages, suites, group and individual tickets
  • Actively prospecting new contacts and leads in the region
  • Build effective relationships to provide repeat business and a high level of customer service
  • Proactively create opportunities for new business with existing customers
  • Maintain and manage accurate records for customers and the organization
  • Meet / exceed assigned outreach and sales goals for all ticket products
  • Document and maintain all sales touch-point activities in CRM/Ticketmaster
  • Engage fans daily to build the company’s database and to support ticket sales and promotional initiatives
  • Call past customers and new sales leads to generate sales
  • Handle incoming sales calls from prospects for all ticket products
  • Conduct in-arena appointments and provide tours of the arena
  • Work games to support ticket sales and organization’s promotional initiatives
  • Perform all other related duties as assigned by Director of Tickets and Sr. Director of Business Development
  • Other duties or responsibilities as assigned by the supervisor

Minimum Requirements / Experience:

  • Bachelor’s degree required

  • Minimum of 1 year of experience in related field preferred

  • Basic use of and proficiency with computers and office equipment required

  • CRM, Ticketmaster and/or Tickets.com experience preferred

  • Prior experience in ticket sales, appointment scheduling, sales techniques and customer service is preferred


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Ticket Sales
Coordinator, Ticket Sales and Service - St. Louis Blues (St. Louis, MO)

Overview: 

The St. Louis Blues, Scottrade Center, and Peabody Opera House are St. Louis’ premier sports and entertainment facilities and amongst the busiest in the nation. Millions of visitors each year come through the turnstiles for St. Louis Blues Hockey, Broadway Shows, concerts from world-class performers, college basketball, and numerous family shows.  It takes a passionate, dedicated, service-oriented team of hundreds to make each event memorable for our Guests.  The Ticket Sales Coordinator works closely with the Ticketing Managers to support sales staff with planning, implementing and executing package and group sales initiatives to achieve ticket sales and revenue goals.

Primary Functions:

  • Support the Ticket Sales and Service staff to implement initiatives throughout the season including, but not limited to, renewals and sales, events and contract requirements. 
  • Work with the Sales and Marketing departments to assist in the design and production of all group, season and theme night ticket sales & collateral, including brochures, flyers, and related materials.
  • Assist in the planning and execution of ticket sales related events; i.e., pre & post-game events, in-game loyalty program assets, ticket holder appreciation events, prospecting events, etc.
  • Work with Digital Department to ensure that information on the ticket sales web pages is accurate and update as needed.
  • Communicate all ticket sales events through the necessary channels and ensure that all game day experiences are coordinated through the proper departments.
  • Work all Blues home games, and serve as a point of contact for many ticket sales related initiatives taking place at the games including in-game group fan experiences, redemption process for gift distribution, etc.
  • Serve as the point person in the organization for the Season Ticket Holder loyalty program.
  • Work with local print partners to get quotes and fulfill orders for various print projects (postcards, mailers, sales collateral, signs).
  • Assist in the ordering of inventory for promotional items, i.e., t-shirts, novelty items, etc.
  • Coordinate the ticket sales intern program.
  • Compile an extensive recap throughout the season evaluating all ticket sales promotions, game day numbers, suite numbers and group initiatives.
  • Other duties as assigned.


Qualifications: 

  • Bachelor’s degree.
  •  Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Strong organizational skills and attention to detail.
  • Excellent time management and interpersonal skills.
  •  One year of experience working in a sales support role is preferred, but not required.
  •  Experience with Photoshop, InDesign, and MS Office preferred.  Knowledge of Archtics ticketing systems preferred, but not required.

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Sales & Marketing: Fundraising/Major Gifts
50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)

POSITION TITLE: 50/50 Raffle Game Day Staff (Part-Time)

FLORIDA PANTHERS MISSION:  The Florida Panthers Foundation was established to benefit the South Florida community by focusing on four priority areas: building the game of hockey for children and youth, supporting health and education initiatives for children, advocating for and supporting veterans issues, and raising awareness about the endangered Florida panther.

POSITION SUMMARY: The Florida Panther Foundation is looking for high-energy, motivated sellers to join our million-dollar 50/50 raffle sales team for the 2017-2018 season.

JOB DESCRIPTION / REQUIREMENTS:

·         Sell raffle tickets to fans pre-game and through the end of the second period intermission.

·         Educate fans on the details of the 50/50 raffle program and answer questions fans may have about the program.

·         Accurately handle the sale and distribution of the tickets, following program requirements.

·         Responsible for accurate cash count - submitted to Coordinator at the close of the shift.

·         Understand the mission of the Florida Panthers Foundation.

·         Hours: approx 4 hours each Florida Panthers home game.

QUALIFICATIONS:

·         Must be over the age of 18 years.

·         Must be able to provide own means of transportation.

·         Prior experience and responsibility of handling cash.

·         Ability to interact positively with large fan base.

·         Must be detail oriented and have strong organizational skills.

·         Strong sales skills and verbal communication skills.

·         Candidates must be willing to work nights, weekends and holidays if necessary.

·         Having a flexible schedule that allows for working all panthers home games.

 Call time for this position will be 1 ½ hrs prior to puck drop. It requires an outgoing personality and a passion for raising money for the Florida Panthers Foundation.


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Sales & Marketing: Ticket Operations
Coordinator, Ticket Operations - Washington Capitals (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This position assists with the day-to-day management of ticket operations activities for the Washington Capitals. The position’s primary responsibility is to support MSE sales efforts by managing the monthly commissions process for Monumental Sports & Entertainment.                  

Responsibilities:

  • Tracks monthly commissions and provide reporting to all representatives and department heads.
  • Works with sales and service representatives to ensure accuracy of commissions.
  • Processes payments for ticket orders.
  • Supports Membership Services department with season ticket holder account requests.
  • Assists with distribution of tickets via mail, will-call, and expedited shipping methods.
  • Assists with management of ticket inventory for Capitals.
  • Works 40-50 games in Box Office each year across Capitals, Mystics and Valor seasons.
  • Runs a Box Office window on game nights to handle plan holder ticket needs, escalated customer service issues, and troubleshoot ticket problems.
  • Utilizes Ticketmaster platform including, but not limited to – Archtics, Account Manager, TM360, and TM Host.
  • Works any additional all-staff events for the Capitals.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Proficient in all Microsoft Office products, primarily: Excel and Word.
  • Experience with Archtics ticketing system.
  • Six months to 1 year related experience.
  • Excellent oral and written communication skills.
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Strong attention to detail is required.
  • Ability to work nights and weekends.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales & Marketing: Marketing
Game Night Staff - Marketing (Part-Time) - Washington Capitals (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This is a part-time seasonal position within the Washington Capitals Marketing Department. Game Night staff will be fun, energetic, and committed to promoting the Washington Capitals both at home games and outside events.

Responsibilities:

  • Work closely with full-time Marketing staff in the execution of game night duties
  • Set-up/breakdown of program and giveaway distribution, signage, theme night programs, and concourse tables
  • Distribute giveaways items, facilitate on-site promotions, interact with fans and handle data collection
  • Assist with staffing marketing tables at games, including Kids Club, Auction, Scarlet Caps and theme night related locations
  • Opportunities to work non-game day special events (including Fan Fest, season ticket member events, Street Hockey Tour, partner appearances, festivals, parades, etc.) in an effort to promote the Washington Capitals
  • Responsible for set-up and breakdown of all interactive elements at scheduled events
  • Other duties as assigned

Minimum Qualifications:

  • Passionate about the Washington Capitals and the sport of hockey
  • Organized with the ability to multi-task and problem solve in a fast paced work environment
  • Hard working, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills
  • Previous marketing/promotional/event/street team experience preferred
  • Minimum 18 years of age
  • Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required. Must commit to working set schedule of giveaway nights.
  • Requires prolonged standing; ability to lift and carry up to 25-50 pounds
  • Must be able to work in outdoor conditions for extended periods of time
  • On-ice and/or hockey experience is not required, but preferred. 

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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