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Current available jobs in Technical Services:




Technical Services: Technical Support/Help Desk
IT Support Specialist - Minnesota Wild (St. Paul, MN)

Our IT team provides exceptional onsite service to internal and external in a high volume campus. We are growing and looking for a talented IT Support Specialist to join our team who will assist in providing IT services during the hundreds of events we host annually. This new team member will work roughly 20 hours a week, mostly evenings and weekends to ensure our events run smoothly. We will fully equip and train our newest team member.

We want to hear from if you…

  • Enjoy working hands-on to solve technical problems
  • Work well in a fast paced environment
  • Excel at customer service and application support
  • Like to dig into a problem to find solutions


What you’ll do:

You will work independently providing phone and data support for events at the Xcel Energy Center, Roy Wilkins Auditorium and St. Paul RiverCentre. In addition, you will occasionally provide IT services to our Iowa Wild family. You will work closely with event staff to assist with phone and data wire installation, wireless user assistance, event issue escalation support. The problems you resolve will include the use of hands-on diagnostics at the desktop and event level, and superior documentation in our help request tracking tool.  As the position grows, you will collaborate on a variety of IT projects with the team.

  • Work closely with event staff to provide phone, data and PC support
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Document all client interaction with high attention to detail and accuracy
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Build rapport and elicit problem details from help desk customers.
  • Other duties as assigned

What you will bring:

  • A.A.S. in computer science
  • Knowledge of computer hardware, and other IT related hardware
  • Experience with current desktop and server operating systems
  • Extensive application support experience with Microsoft Office
  • Working knowledge of a range of diagnostic utilities

Please no phone calls. Local candidates only. 

As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your part-time availability (i.e. Available after 4 p.m. M-F and open on weekends)


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Technical Services: Technical/Engineering
Systems Administrator - Nashville Predators (Nashville, TN)

Position Summary: The Systems Administrator is responsible for installing, configuring, and maintaining operating system workstations and mission servers, in support of business processing requirements.

Major Responsibilities/Job Duties

  • Perform software installations and upgrades to operating systems and layered software packages.
  • Schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
  • Monitor and tune the system to achieve optimum performance levels.
  • Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
  • Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
  • Develop and promote standard operating procedures.
  • Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
  • Coordinate disk space planning and management.
  • Maintain growth statistics, space forecasts, and software and hardware inventories.
  • Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
  • Monitor and maintain continuity with system software licensing and maintenance agreements.
  • Conduct Active Directory (AD) Organizational Unit (OU) administration
  • Administer all Windows, Linux, Ubuntu, Vsphere Virtual, and other server systems
  • Manage Internet-facing systems, including IIS and other related systems
  • Implement and manage storage systems, including SAN and NAS devices
  • Ensure that storage, archiving, backup and recovery procedures are functioning correctly.
  • Implement and manage disaster recovery of system data, operating system software, data integrity and virus protection of the servers, the clients and the network.
  • Administer Cisco VoIP phone system; assign and configure IP phones.
  • Administer and perform maintenance on workstations as needed.
  • Responsible for automation of support processes and documentation of company systems.
  • Perform problem resolution and provide 24-hour on-call support for computer/network systems.
  • Create a library of system documentation; provide training for team members and interns.
  • Implement integrated hardware and software computer and information systems to meet organizational requirements.
  • Provide windows server systems administration, installation, problem isolation and resolution.
  • Maintain up-to-date documentation of IT procedures, system configuration standards, maintenance and upgrades.
  • Implement and support IT standards at the base level (cabling / desktops / printers).
  • Work directly with the Helpdesk and Systems Admin to assist with other projects.
  • Install, configure, and maintain database management system.
  • Support events at Bridgestone Arena, including, but not limited to hockey games, concerts, and shows.

Minimum Requirements:

  • Diploma from a technical or vocational school or an equivalent military/DoD training.
  • Four year Bachelor’s Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred.
  • Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
  • Five (5) or more years of progressive experience providing IT implementation, troubleshooting, and maintenance support in a Windows server farm environment.
  • Active Directory (AD) Organizational Unit (OU) administration
  • Experience in PowerShell scripting, DNS, DHCP, Group Policy, etc.
  • Knowledge of overall networking technologies (TCP/IP, DNS, DHCP)
  • Experience maintaining, monitoring, troubleshooting, performance tuning database management system.
  • Demonstrate knowledge of security in reference to networks and server systems and proven technical skills with protocols.
  • Familiar with system management and deployment tools such as Nagios, and Spiceworks.
  • Knowledge of enterprise technology infrastructure areas including: LAN/Server, email systems (Exchange)
  • Windows operating systems, Non-Windows operating systems (Linux, Ubuntu, Mac, Unix), Internet/Web technologies, Virtualization technologies, SAN/Storage technologies, Backup technologies, Database technologies (MySQL, MS SQL)
  • Possess a complete understanding of Microsoft Servers 2008-2016, Windows 7/8/10 operating systems, VMware ESX Server and Virtual Center, VEEAM Backup, Microsoft Cloud products.
  • Possess a high level of initiative and be a self-starter, self-directed, highly motivated and able to work with minimal direction in a fast-paced environment.
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Possess outstanding interpersonal communications skills to effectively interface with guests and/or team members, including
    • Strong organization, prioritization and multiple-tasking skills
    • Strong attention to detail, and a commitment to quality
    • Highly adaptable with the ability to adjust to change in a positive manner
  • Ability to exercise extreme confidentiality and discretion on a daily basis.
  • As a condition of employment, qualified applicant will be subject to a background check, including a criminal history check and character references.
  • Possess a valid driver’s license, possess a suitable driving history and be insurable by Club’s insurance carrier.

Essential Physical Functions:

  • Occasional lifting heavy equipment and materials (up to 100 pounds), balancing, pushing, and/or pulling; some climbing and balancing; frequent sitting, carrying, walking, standing, bending, stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
  • Must be able to work in venue catwalks and lifts to perform IT related tasks.

Equipment Used:

  • General Office Equipment (i.e. PC, copier, fax machine, etc.)
  • Servers, Switches, Routers, Network Testing Gear, etc.

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Technical Services: Network Administration/Services
Network Administrator - Nashville Predators (Nashville, TN)

Position Summary: The Network Administrator is responsible for all aspects of the LAN/WAN network, voice systems, and WiFi including installing, planning, design and maintenance of corporate data systems and will report to the Information Technology Director.

Major Responsibilities/Job Duties

  • Monitors and maintains network documentation, network material and supply inventories.
  • Responsible for the diagnosis, repair, and management reporting of communications network problems.
  • Utilizes software and hardware network management tools for problem isolation and resolution.
  • Continue to assist in the design and build of core voice and data infrastructure.
  • Extend the capabilities of our current network to accommodate our future growth, qualify and implement new equipment from our vendors, and recommend solutions to issues that arise
  • Provide technical services and support for the following areas, WAN and LAN connectivity, routers, firewalls (Checkpoint), and security, internal systems, cloud and network infrastructure.
  • Work with the business side to understand their objectives and account for them in the system design.
  • Work with internal and external 3rd party vendors i.e. software and systems engineering teams to understand and implement technical requirements.
  • Configure and manage DHCP, access-lists, and VLANs.
  • Configure and manage OSPF and BGP protocols.
  • Configure and troubleshoot vmware virtualized network components.
  • Plan  and design network upgrades and additions
  • Develop, implement and maintain alert notification policies and procedures.
  • Maintain and optimize existing networks and improve network documentation.
  • Maintain procedures and where applicable work to improve and document new procedures.
  • Assist in maintaining the 24x7 operation of the network infrastructure.
  • Apply a proactive approach to infrastructure support.
  • Communicate effectively with all personnel and ensure information is accurately disseminated.
  • Support the planning, configuration, and implementation of reliable, Cisco voice infrastructure
  • Implement and support IT standards at the base level (cabling / desktops / printers).
  • Work directly with the Helpdesk and Systems Admin to assist with other projects.
  • Work directly with vendors defining requirements and ensuring that the bases are getting the appropriate support.
  • Diagnose and resolve end-user network or local printer problems, e-mail, Internet, VPN, and local-area network access problems.
  • Coordinate timely repair of Network computer equipment. This includes working with various vendors.
  • Help install local area network cabling systems and equipment such as network interface cards, hubs and switches.
  • Act as a critical part of the IT team, leading by example is absolutely critical.
  • Provides information technology support for events.
  • Evaluate vendor products in hardware, software, and telecommunications equipment and recommend purchases consistent with the organization's short and long term objectives.
  • Recommend and implement LAN policies and standards and ensures adherence to security procedures.
  • Perform troubleshooting, diagnosis, and repair/fix for network hardware and software related problems.

Minimum Requirements:

  • Four-year Bachelor’s Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline or equivalent experience is required.
  • Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
  • Excellent interpersonal skills and organization skills.
  • Possess strong working knowledge of design & implementation experience for data networking, routing & switching, subnetting and network segmenting with large scale enterprise network.
  • Possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, and Network Monitoring tools.
  • Self-motivated with enthusiasm and ability to develop technical skills and take on additional responsibilities in order to add value to departmental and Company's mission and goals.
  • VOIP Engineering experience a plus.
  • Checkpoint Experience.
  • Strong Cisco background.
  • Manage telecommunications, including Call Manager Cluster & Unity.
  • Manage Barracuda Appliances.
  • Manage CISCO Switches and firewalls to include ACLs (Access Control Lists), Site to site VPN Tunnels, Segmented Network data with VLANs for efficiency and security.
  • Current CCNA, CCNP or other Cisco related certifications strongly preferred.
  • Desire to grow as an IT professional and learn a large number of technologies.
  • Ability to cross-train in all IT areas.
  • Ability to work independently and have good judgment.
  • Strong decision making and problem-solving skills.
  • Ability to exercise extreme confidentiality and discretion on a daily basis.
  • As a condition of employment, qualified applicant will be subject to a background check, including a criminal history check and character references.
  • Possess a valid driver’s license, possess a suitable driving history and be insurable by Club’s insurance carrier.

Essential Physical Functions:

  • Occasional lifting heavy equipment and materials (up to 100 pounds), balancing, pushing, and/or pulling; some climbing and balancing; frequent sitting, carrying, walking, standing, bending, stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
  • Must be able to work in venue catwalks and lifts to perform IT related tasks.

Equipment Used:

  • General Office Equipment (i.e. PC, copier, fax machine, etc.)
  • Servers, Switches, Routers, Network Testing Gear, etc.

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Technical Services: Network Administration/Services
IT Systems Support Coordinator - Sharks Sports and Entertainment (San Jose, CA)

Summary
Under general direction of the IT Systems Manager, the IT Systems Support Coordinator will be responsible for providing routine support to end users on a variety of issues; identifying, researching and resolving technical problems. The incumbent will respond to telephone calls, email and personnel requests for technical support and document, track and monitor the problem to ensure a timely resolution. These responsibilities include, but are not limited to, user and event support. Day to day responsibilities and being part of the SSE IT organization are accountable to provide plus-one service in the area of level one helpdesk support.

Major Responsibilities and Representative Tasks
• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
• Provides helpdesk support and resolves problems to the end user’s satisfaction
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Modifies configurations, utilities, software default settings, etc. for the local workstation
• Documents internal procedures
• Assists with on boarding of new users
• Ensures each workstation has a computer, monitor, keyboard, mouse, hard drive and any additional specialized equipment
• Installs, tests and configures new workstations, peripheral equipment and software
• Maintains inventory of all equipment, software and software licenses
• Manages PC and MAC setup and deployment for new employees using standard hardware, images and software
• Performs timely workstation hardware and software upgrades as required

Competencies and Qualifications
• Associates degree or higher in a related technical area or a combination of education and experience 1-2 years of hands-on overall IT experience required
• Strong interpersonal, written and oral communication skills.
• Customer focused and goal oriented. Experience in customer service required.
• Proven ability to multi-task and work in a small team environment to enable business and team success
• Ability to work a varied schedule including nights, weekends and holidays

Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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