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Current available jobs in Sales & Marketing:


» Premium Sales and Service Coordinator - Anaheim Ducks Hockey Club (Anaheim, CA)
» Account Executive - Group Sales - Anaheim Ducks Hockey Club (Anaheim, CA)
» CRM / Business Analyst - Carolina Hurricanes (Raleigh, NC)
» Email Marketing Analyst - Carolina Hurricanes (Raleigh, NC)
» Ticket Operations Associate (Part Time) - Los Angeles Kings (El Segundo, CA)
» Fan Events Temp - National Hockey League (New York, NY)
» Manager, Digital Media Content Creation - National Hockey League (New York, NY)
» Account Executive - National Hockey League (Toronto, ON)
» Data Analyst - National Hockey League (New York, NY)
» Sales Associate - New Jersey Devils (Newark, NJ)
» ACCOUNT EXECUTIVE, GROUP SALES - NEW JERSEY DEVILS & PHILADELPHIA 76ERS (Camden, NJ)
» Game-Day Mobile Support Employee - Pegula Sports & Entertainment (Buffalo, NY)
» AHL Mascot Performer - Sharks Sports and Entertainment (San Jose, CA)
» Account Service Manager - Sharks Sports and Entertainment (San Jose, CA)
» Arena Marketing Assistant - Sharks Sports and Entertainment (San Jose, CA)
» Account Executive, Season Sales - Sharks Sports and Entertainment (San Jose, CA)
» Account Executive - Arena Group Sales - Sharks Sports and Entertainment (San Jose, CA)
» Ticket Operations Manager - St. Louis Blues (St. Louis, MO)
» Blues Street Team - St. Louis Blues (St. Louis, MO)
» Box Office Manager - TD Garden & Boston Bruins (Boston, MA)


Sales & Marketing: Client Relations/Customer Service
Premium Sales and Service Coordinator - Anaheim Ducks Hockey Club (Anaheim, CA)

Premium Sales & Service Coordinator  

The Premium Coordinator is responsible for supporting sales efforts, servicing existing clients and ensuring a high renewal rate of Club Seat and Suite accounts. 

Examples of Essential Duties/Responsibilities: 

  • Support Sales staff by creating/managing transaction paperwork such as contracts, amendments, invoices and payment plans for new and renewing Premium accounts. 
  • Serve as on-site Service representative during Honda Center events/Ducks games; interface with clients and their guests in person; enforce building policies during events. 
  • Manage accounting of Food & Beverage invoices.
  • Assist in maintaining the look of Premium-related areas within the arena, primarily the individual suites, by performing suite checks, and following up on maintenance and housekeeping requests.
  • Manage gift inventory of autographed Ducks items as well as other stored giveaways.
  • Maintain RSVP lists for annual Premium events such as ice-skating parties, off-site Premium dinners, Watch Parties, client road trips, etc.
  • Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department.
  • Assist in overseeing part time Concierge staff.
  • Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within department as needed.

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree or equivalent
  • 1-2 year’s customer service experience / sales support working with high-end/VIP clientele.
  • Minimum 1 year experience working in an office environment in a support role.
  • Minimum 1 year experience working with legal contracts.
  • Basic understanding of accounting and invoicing; ability to accurately calculate simple mathematics such as addition, subtraction, multiplication.
  • Basic working knowledge of Microsoft applications (Word, Excel, and Outlook).
  • Strong attention to detail and solid organizational skills
  • Excellent interpersonal and communication skills, both written and verbal
  • Knowledge of CRM, Archtics, ABI helpful.
  • Ability to work a flexible schedule including nights, weekends and some holidays.

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Sales & Marketing: Ticket Sales
Account Executive - Group Sales - Anaheim Ducks Hockey Club (Anaheim, CA)

Summary:   The Group Sales Account Executive is responsible for selling group tickets for Anaheim Ducks games within the Orange County corporate community and surrounding areas.  This position reports directly to the Manager of Group Sales.   

Examples of Essential Duties/Responsibilities:

  • Achieves pre-determined weekly, monthly and annual sales goals.
  • Generates group sales through outbound calls and outside appointments.
  • Aggressively prospect local and regional companies for new group sales opportunities.
  • Secure prospect meetings that result in comprehensive needs analyses to gain further understanding of the prospects’ goals and objectives.
  • Services and up-sells existing group ticket accounts.
  • Maintain computerized records of all clients and prospects with our CRM system
  • Develop, maintain and build own prospect list in addition to any leads provided by the company
  • Participate in events, promotions, client entertainment and other activities as required.
  • Handles customer service and ticketing issues of assigned group customers.
  • Assists with creative concepts for production of group sales materials including brochures, fliers and all other support materials.
  • Develops professional relationships with current clients for referral leads.
  • Coordinates with other departments to organize events that generate group ticket sales.
  • Works Ducks games and assists groups with in-game experiences including but not limited to pre/post game ice times, intermission activities, Zamboni rides and silent auctions.
  • Staffs ticket sales tables for Ducks games in addition to outside functions including luncheons, business shows, conventions, grassroots marketing initiatives, etc.
  • Performs other duties and responsibilities as assigned.

 

  Specific Qualifications/Abilities:

  • College degree or equivalent
  • 1-2 years prior sales experience with preference selling to high-end/VIP clientele through outside meetings and appointments
  • Excellent communication skills, both written and oral
  • Ability to effectively prospect (‘cold call’) companies for qualified sales leads and to call on executive level decision-makers for new business opportunities
  • Ability to work towards achieving pre-determined sales goals
  • Effective time management skills
  • Natural assertive approach and positive attitude
  • Quality presentation skills
  • Ability to be a team player and enjoy working in a team environment
  • Self-motivated
  • High energy and passion for what you are selling
  • Working knowledge of Microsoft Office applications and customer relationship programs
  • Flexible schedule with the ability to work nights, weekends and some holidays as required.
  • Valid driver’s license required with good driving record

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year of sales experience?


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Sales & Marketing: Database Marketing/Analytics
CRM / Business Analyst - Carolina Hurricanes (Raleigh, NC)

The CRM / Business Analyst will help build, maintain and improve the clubs’ MS Dynamics CRM platform and related initiatives.  In addition to managing the relationship between CRM & ticketing systems the analyst will assist with quantitative and qualitative analytical projects related to the ticket sales, corporate partnerships and marketing teams to increase business intelligence.

Responsibilities

  • Oversee daily operations and optimization of Microsoft Dynamics CRM database
  • Coordinate data collection processes and insure all prospects are entered into, tracked and distributed within CRM
  • Be the first point of contact for all staff & departments that require assistance with CRM usage, campaign tracking, reporting, and data accuracy
  • Create, maintain and improve reporting and dashboards for all revenue impacting departments
  • Design, develop, and implement enhancements to the CRM system as required
  • Maintain the constant and consistent flow of data between the ticketing system and CRM to provide the most up to date leads for campaigns 
  • Assist with building in-depth customer profiles, sales projections and other data analysis work as needed
  • Works with Ticketing, Partnerships & Marketing departments to create customer segmentation models for email and mobile campaigns

Knowledge, Skills and/or Abilities

  • Knowledge of MS Dynamics CRM
  • Experience with Archtics or other ticketing system
  • Experience with Tableau reporting
  • Demonstrated knowledge in SQL
  • High level of proficiency in Microsoft Office, especially Excel (pivot tables and VBA Macros)

Experience/Education Requirements

  • 1-2 years successful experience in a consulting, business analyst, or similar role preferred
  • Bachelor’s Degree in a quantitative field (i.e. Math, Statistics or Economics) is preferred
  • Experience in managing CRM programs, CRM data analysis, and developing customer segmentation models.
  •  Experience with R preferred
  • Experience with Python preferred 

Must pass a criminal background check and pre-employment drug screen. 

PNC Arena and the Carolina Hurricanes are an Equal Opportunity Employer and provide for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.
2. Do you have experience using MS Dynamics or a similar CRM system (Yes/No)


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Sales & Marketing: Database Marketing/Analytics
Email Marketing Analyst - Carolina Hurricanes (Raleigh, NC)

The Email Marketing Analyst position is responsible for the development and deployment of the clubs’ email marketing campaigns, management, segmentation and growth strategy of the email database and creation of team-related newsletters.

Responsibilities

  • Management of email process from ideation or request to deployment
  • Execute front end email development utilizing strong HTML coding skills to produce best in class and customized email designs

·        Develop, build, test, and optimize highly-segmented email campaigns

·        Implement A/B testing protocol to test and improve open and click-thru rates

  • Manage all creative requests required for emails
  • Understand and analyze email performance metrics
  • Collaborate with other departments to understand needs and goals of email campaigns
  • Ensure deliverables and email deployments stay on schedule
  • Maintain the email marketing calendar and manage email production
  • Communicate regular KPI reports & performance trends
  • Coordinate creative assets with design team to ensure all email content is on brand and consistent in style

Knowledge, Skills and/or Abilities

  • Strong HTML skills required
  • Knowledge of key email best practices including but not limited to: responsive design, CAN-SPAM compliance, deliverability, A/B testing, etc.
  • Experience working on web, mobile and desktop clients

·        Solid knowledge of cross-browser and email environments

·        Strong graphic design experience

·        Strong attention to detail

·        Ability to communicate effectively with multiple audiences

·        Familiarity with responsive email design

Experience/Education Requirements

  • Bachelor's degree preferred
  • 2-3 years’ experience using Eloqua (preferred) or similar email marketing platform
  • Experience managing privacy (CAN-SPAM, CASL) compliance preferred
  • Excellent written communication skills
  • Demonstrated ability to collaborate with colleagues across multiple business areas

Must pass a criminal background check and pre-employment drug screen.  

PNC Arena and the Carolina Hurricanes are an Equal Opportunity Employer and provide for a drug free workplace. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience using Eloqua or a similar email marketing platform? (Yes/No)
2. Do you have technical proficiency in HTML (Yes/No)
3. Have you ever been convicted or pled guilty to a crime excluding minor traffic offenses? If yes, fully explain. A conviction does not necessarily exclude you from employment.


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Sales & Marketing: Ticket Operations
Ticket Operations Associate (Part Time) - Los Angeles Kings (El Segundo, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Associate of Ticket Operations will provide clerical, administrative, and operational support for the Ticket Operations department under the general direction of Ticket Operations management.  He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

  • Process tasks and orders using AXS ticketing software
  • Assist in preparing general financial and ticketing reports
  • Assist in coordinating and executing all ticket mailings and will call
  • Organize and maintain department files and archives
  • Assist in ordering and maintaining department office supplies
  • Assist with game day operations for home games and special events
  • Provide excellent customer service to all internal and external clients

SUPPORTIVE FUNCTIONS:

  • Assist analytics department as needed
  • Assist with general office duties as needed
  • Provide back-up administrative support for other departments as needed
  • Special projects as assigned by management
  • Implement and support all policies and procedures for the department
  • Work with account executives to assure adherence to proper ticketing guidelines
  • Support and participate in organizational volunteer efforts (i.e. Kings and/or AEG charitable functions & events)

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly organized, resourceful, detailed-oriented, quick learner
  • Ability to prioritize workload and solve problems efficiently and quickly
  • Exceptional guest and client service capabilities
  • Ability to multi-task in a fast paced environment
  • Assertive, resourceful, self-motivated, self-starter with the ability to work with minimal supervision
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to professionally communicate and interact with all levels of management
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to access and input information using a moderately complex computer system
  • Available to work various hours including evenings/nights, weekends and holidays

QUALIFICATION STANDARDS

Education:

  • College degree preferred

Experience: 

  • A minimum of one (1) year experience in ticket operations, ticket sales, or customer service preferred
  • Knowledge of basic Excel functions
  • Background in Sports/Entertainment/Hospitality industry preferred
  • Interest in hockey and/or other team sports a plus

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.


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Sales & Marketing: Event Operations/Management
Fan Events Temp - National Hockey League (New York, NY)

SUMMARY
The Fan Events temp will assist the NHL Events and Entertainment Department with a variety of projects for the 2017-2018 NHL Events Season. This temporary position will run from November 2017 through early March 2018. While the position is based out of the NHL’s NYC office, it will require some travel to be on site at selected league events.

ESSENTIAL DUTIES

Responsibilities may include assisting with various aspects of the league’s fan events such as on site setup, sponsor activations, food and beverage and vendor management.

QUALIFICATIONS

The ideal candidate will be a college graduate who is detail oriented, well organized and a responsible team player with great written and verbal communication skills. Candidate should have exceptional ability to multi-task, prioritize and work well under deadlines. Proficiency in Microsoft Word & Excel is essential.  A positive, energetic attitude. Hockey knowledge a plus.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position will be based out of the NYC office. Do you have the ability to commute to and from the office on your own/ (The NHL does not provide transportation)
2. Do you have the legal right to work in the United States?
3. This position will be paid on an hourly basis. What are you salary requirements for the position?
4. Do you understand this is a full time, temporary position (November 2017 to early March 2018) that may require some travel to selected league events?
5. On a scale of 1 to 10 (1 being the least) how would you rate your knowledge of hockey and NHL tentpole events?
6. On a scale of 1 to 10 (1 being the least)how would you rate your proficiency with Microsoft Excel?
7. On a scale of 1 to 10 (1 being the least)how would you rate your proficiency with Microsoft Word?


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Sales & Marketing: Database Marketing/Analytics
Manager, Digital Media Content Creation - National Hockey League (New York, NY)

SUMMARY

Can you convince people to do what you want with a few short words?  Can you motivate an action with an idea?  The NHL needs a creative, forward-thinking candidate with proven track record for producing digital campaigns that maximize ROI and get results.  This position will create campaigns for email and other paid digital platforms that will be designed to maximize traffic and revenue for internal business units and League partners.  It will work closely with Database, Email, Social, and Marketing teams to craft existing messages or create new CTA’s that meet goals of business units.

ESSENTIAL DUTIES

This position will:

  • Develop the digital content strategy and copy for campaigns around Growth Marketing, including narratives around customer acquisition, retention and lifecycle journeys.
  • Use data and analysis insights to develop ideas for current and future programs.
  • Produce multiple versions of campaigns for targeting, testing and optimization.
  • Create rewards and incentives for email and/or loyalty programs.
  • Work closely with database strategy team to create campaigns designed to grow email database.
  • Work closely with social and database strategy teams to create campaigns designed to grow social media following and reach.
  • Work closely with social and database strategy teams to ensure consistent messaging across email, social media and paid digital efforts.
  • Consult with partners and internal business units on content creation to keep messaging consistent and optimized.
  • Work with marketing, creative services and web designers to produce creative assets for email and other digital campaigns as needed.  
  • Manage timelines for content delivery and distribution.
  • Develop documentation as needed digital creative best practices, to include industry trends, competitive analysis and testing results, for the league and clubs.
  • Perform competitor analysis to stay apprised of industry efforts.
  • Stay current on industry trends and provide relevant insights to organization.

QUALIFICATIONS

The ideal candidate will have a college degree and at least 4-6 years of related experience, agency preferred.  They will have experience in copywriting for direct marketing businesses and creating results-driven paid campaigns across digital, specifically email.  Must have prior experience building testing plans and evangelizing testing and optimization within organization.  Experience with loyalty and retention programs preferred.
 

The qualified candidate will be a self-driven individual, who takes a creative and collaborative approach.  Must have strong written and verbal communication (including editing) skills. Should have the ability to quickly learn new technologies and have excellent time management skills with the ability to work effectively across departments and teams, in a time-sensitive, multi-tasking role.  Strong proof-reading and grammatical skills,  analytical skills, organizational skills, attention to detail, and follow-through.  Must be a highly motivated individual with the ability to work independently with discretion.

We thank all applicants for their interest in this position however only qualified candidates will be called for an interview.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are ou able to relocate at your own expense? (The NHL does not pay relocation fees)
2. Do you have the legal right to work in the United States?
3. What are your salary expectations for this position?
4. Do you have at least 4 to 6 years of related work experience? If so, where?
5. Do you have experience copy writing for direct marketing businesses? If so, where did you gain this experience?
6. Do you have prior experience creating paid campaigns across digital, specifically as it relates to email?
7. Do you have experience with loyalty and retention programs. Please explain.


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Sales & Marketing: Corporate Sponsor
Account Executive - National Hockey League (Toronto, ON)

SUMMARY

The primary responsibilities of this role are to provide day-to-day support to the Partnership Marketing team in relation to League Partners.  The candidate will also help with driving the quality and quantity of Partner scale based advertising and sport activation profiling the NHL.    In addition he/she will support fulfillment of Partner obligations tied to select NHL Jewel Events and NHL Initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES

Manage the day-to-day marketing activation for NHL Corporate Marketing Partners, including the following responsibilities: 

- Lead ongoing Partner approvals across select Partners, including all advertising and event approvals.
- Proactively plan and manage the development and implementation of all Partner programs/activations throughout the season including but not limited to the NHL100 Classic, NHL Winter Classic, NHL All-Star Weekend, Stanley Cup Playoffs, NHL Awards and League Centennial Celebrations. 
- Accurately interpret contracts and related legal documents for purposes of ensuring the fulfillment of all Partner deliverables.
- Coordinate the delivery of all necessary NHL marketing/and or media deliverables as per each partnership agreement.
- Work effectively with several internal divisions of the NHL to meet deadlines and coordinate necessary program deliverables. 
- Research, write and develop client presentations, event summaries, and meeting/event recaps.
- Compile necessary category relevant research/background information to help the team stay informed on each Partner’s business and appropriately assist in the negotiation of partnership renewals.
- Attend and contribute to meetings/presentations with Partners. 
- Lead Partner activation tracking/reporting in addition to monitoring all Partner marketing fund allocations.

QUALIFICATIONS

- Highly organized with the ability to multi-task in a fast paced environment.
- Strong attention to detail. 
- Strong familiarity with all social media platforms. 
- Superior interpersonal and relationship management skills.
- Strong level of customer service / account management training. 
- Exceptional writing and communication skills. 
- Possess a positive attitude. 
- High level of Interest in emerging media platforms. 
- Familiarity with sports marketing and the sport of hockey.
- Experience working with Microsoft Office.

EDUCATION AND EXPERIENCE

- Successful completion of post-secondary education in Commerce and/or Marketing. 
- 3+ years professional marketing experience in sports/entertainment marketing and/or within an Agency environment (i.e. media, creative, promotion, event). 

We thank all applicants for their interest in this opportunity however only qualified candidates selected for an interview will be contacted.

No phone calls, emails, or recruitment agency inquiries please. Application receipt confirmations and/or recruitment status update inquiries will not be provided.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a legal and permanent resident of Canada and eligible to work for ANY employer in Canada for an UNLIMITED amount of time?
2. Please state your annual salary expectations. Note: a response is required in order to be considered for this position.
3. Do you currently reside on a permanent basis in the City of Toronto or within the Greater Toronto Area?
4. Are you willing and available to work evenings, weekends and holidays as necessary?
5. Do you posses 3+ years professional marketing experience in sports / entertainment marketing and / or within an Agency environment (i.e. media, creative, promotion, event)?


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Sales & Marketing: Database Marketing/Analytics
Data Analyst - National Hockey League (New York, NY)

SUMMARY

This position will support the digital marketing team across social media, email, and other digital platforms to analyze campaign performance for internal business units and League partners.

ESSENTIAL DUTIES / RESPONSIBILITIES

This position will:

  • Oversee creation of digital campaign recaps following tent-pole NHL events or programs, including analysis of organic social media posts, paid social media, search and other digital efforts, in conjunction with email campaigns and database growth efforts to measure impact of digital efforts and evaluate ROI.
  • Work with Manager of Digital Media to analyze all paid digital campaigns across social platforms to report on impressions, placements, and ROI.
  • Work closely with Analytics group as they report weekly on macro-trends and growth.
  • Identify micro-reporting needs on a daily basis. Report on trending content, keep social team informed of insights and identify opportunities to improve the performance of content
  • Liaise with social media coordinator to identify campaigns that need to be closely monitored and reported on throughout lifecycle for optimization and amplification opportunities.
  • Support internal and external business units for analysis of partner programs.
  • Monitor Club social activities for idea-sharing of top-performing campaigns.
  • Perform competitor analysis to stay apprised of industry efforts.
  • Stay current on industry trends and provide relevant insights to organization.

QUALIFICATIONS

The ideal applicant will have a college degree and at least 3 to 5 years of relevant work experience.  They should be highly motivated with the ability to work independently with discretion.  They should have excellent time management skills with the ability to work effectively across departments and teams, in a time-sensitive, multi-tasking role.  Must have strong analytical skills, written and verbal communication (including editing) skills, and excellent proof-reading and grammatical skills. 

The qualified applicant will have the ability to quickly learn new technologies and have experience with social media listening and monitoring tools.  Experience evaluating ROI on a variety of media and revenue goals as well as a high proficiency in Excel a must.  Experience with Tableau a plus.

We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position is located in NYC. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation fees
2. Do you have the legal right to work in the United States?
3. What are your salary expectations for the position?
4. • Do you have at least 3 to 5 years of experience working with digital media? If so, where did you gain this experience?
5. • Do you have prior experience creating digital campaign recaps for events? If so, where did you gain this experience?
6. • On a scale of 1 to 10, (1 being the least) how would you rate your familiarity of Tableau?
7. • On a scale of 1 to 10, (1 being the least) how would you rate your proficiency of Excel?


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Sales & Marketing: Ticket Sales
Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com


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Sales & Marketing: Ticket Sales
ACCOUNT EXECUTIVE, GROUP SALES - NEW JERSEY DEVILS & PHILADELPHIA 76ERS (Camden, NJ)

WELCOME TO THE MOMENT!

Widely regarded as one of the top ticket sales programs in the sports business, the Devils and Sixers Account Executive of Group Sales position provides sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry. With a focus on consistent training and development through personalized one-on-one coaching, the Devils and Sixers Account Executive of Group Sales position will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the New Jersey Devils and Philadelphia 76ers are owned by an investor group led by Managing General Partner Josh Harris. The Sixers and Devils have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.


Position Summary: The New Jersey Devils and Philadelphia 76ers seek a self-starter who will be responsible for generating new group ticket sales and managing existing ticket sales accounts. It will be the Account Executives’ responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of the customer.
 

Responsibilities:
• Generating group ticket sales through cold calling, networking, and face-to-face appointments;
• Sell all group inventory; tickets and registrations for Devils and 76ers events at the Wells Fargo Complex and The Prudential Center. Events include Games, Ice or Court Time, Clinics, Competitions, and Workshops hosted by the organization;
• Contacting existing qualified leads as well as generating new sales leads;
• Managing existing group sales accounts;
• Develop and maintain good-working relationships with both internal and external clients;
• Create and maximize Theme Nights;
• Meet and exceed established monthly and annual sales objectives and revenue goals;
• Make 60+ outbound sales calls on a daily basis;
• Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Philadelphia 76ers at assigned functions;
• Improve year-over-year fan satisfaction, retention rates, and associated revenue and profitability goals with defined account base;
• Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives;
• Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team;
• Ensure customer data and profile requirements are accurately and completely detailed for defined accounts in CRM system;
• Work closely with Ticket Sales, Box Office, Marketing, CRM and Research, Basketball Operations, Arena Staff, Game Presentation, PR, and Sponsorship to execute integrated programs;
• Work assigned sales, promotional and team events during games and outside normal business hours;
• Perform other duties and responsibilities as assigned.

Minimum Qualifications:
• At least 10 months experience as a top sales producer, preferably in Sports & Entertainment;
• A degree or diploma in business, communications, marketing, sports management or related field;
• Team player with the ability to handle multiple assignments in a fast-paced environment;
• Excellent verbal communication skills with a friendly and professional telephone manner;
• High comfort level making cold calls;
• Strong time management and organizational skills;
• Excellent written communication skills;
• Demonstrated ability to work independently and to self-motivate;
• Flexible and creative problem-solving skills;
• Proficiency in MS Word and MS Excel, CRM related software and ticketing applications preferred;
• Knowledge and passion for sales;
• Enthusiastic and outgoing personality;
• Preferably possesses a database of qualified group prospects;
• Flexibility in working extended hours including nights, weekends, and holidays as required.

Working Conditions:

Travel Requirements
May be required to travel on  game/event days.
 

Physical Demands
This position requires the ability to lift up to 10 pounds.
 


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Sales & Marketing: Consumer Promotions
Game-Day Mobile Support Employee - Pegula Sports & Entertainment (Buffalo, NY)

Position Summary

The Marketing/Business Solutions departments of Pegula Sports and Entertainment have openings for Game-Day Mobile Tech Squad Staff. Under the general direction of the Marketing/Business Solutions department, the Mobile Tech Squad Staff will be responsible for providing support to fans across Buffalo Bills, Buffalo Sabres, Buffalo Bandits, and other Pegula Sports and Entertainment events. Game-Day responsibilities include, but are not limited to, assisting fans with implementation of mobile app features and programs, and support for all fan inquiries in regards to mobile phone applications. If you are tech savvy, positive, and provide quality customer service, don’t miss this opportunity to be a part of our team.

Primary Responsibilities

• Promotes Team Mobile App features

• Assists fans with any questions or concerns regarding Wifi, Team Mobile Apps, or other tech related questions

• Monitors and responds quickly and effectively to all tech support requests

• Ensures that fans are effectively using all tech related tools to enhance the game-day experience

Qualifications

• Ability to work independently and as part of a team

• Comfortable talking with and engaging fans

• Ability to provide quality customer service

Requirements

• Background in customer service preferred, ideally in a tech setting

• Ability to work independently and as part of a team

• Arrives on time and presents themselves in a professional manner

• Highly self-motivated and directed; detail-oriented with strong communication skills

• Part-time role with primarily non-traditional hours, including evenings, weekends, and holidays as needed


Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.

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Sales & Marketing: Community Relations
AHL Mascot Performer - Sharks Sports and Entertainment (San Jose, CA)

Summary
Seeking an outgoing, energetic individual with previous mascot experience to fulfill community appearance requests in the San Jose area. This position provides a great opportunity to interact with fans and to learn about the operations of a professional sports team by working events both inside and outside of the arena. This is a part-time paid position.

Responsibilities and Tasks
• Work on a part-time basis as the team mascot.
• Execute mascot appearances in the community, mainly during the 9-5 time frame on Monday to Friday
• Perform and/or provide support to community and team appearances. This may include but is not limited to sponsors, charities, media and private functions.
• Work directly with the Community Relations, Sales and Marketing departments with appearances and promotions.
• Help increase the footprint of the San Jose Barracuda and Frenzy in the community.

Competencies and Qualifications
• Have costume performance experience
• Be available and willing to work evenings, weekends, and holidays
• Be athletic and physically fit
• Must be able to work in a costume
• Must be able to communicate nonverbally and create spontaneous crowd interaction
• Must have a great sense of humor and enjoy interacting with others
• Ability to ice skate is not a must but highly sought
• Must be well organized and dependable
• Strong communication skills.
• Must be local to San Jose and able to carry out appearances in the city and surrounding areas
• Works well with children and other staff members at many events.
• Must have reliable transportation.
• Must have a clean DMV record and pass a background check
• Exhibit company core values



Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Sales & Marketing: Ticket Sales
Account Service Manager - Sharks Sports and Entertainment (San Jose, CA)

On and off the ice, the people of Sharks Sports and Entertainment are motivated, enthusiastic team players. We host incredible, world class entertainment, major events, operate community ice rinks, and of course are home to the legendary San Jose Sharks.  We know what it takes to win, and continue to be one of the most exciting sports and entertainment franchises in the Bay Area.

Want to be part of our winning team? Send us your resume today!

Summary
The Account Service Manager, under the direction of the Director of Client Development and Operations,  performs ticket sales, retention, and customer service activities as it relates to season ticket accounts and general ticket-related services.

Major Responsibilities and Representative Tasks
• Establish and maintain client relationships that will result in client satisfaction and retention.
• Create and track mandatory touchpoint opportunities per account.
• Implement renewal cycle steps and meet deadlines as instructed.
• Act as main liaison between the San Jose Sharks and the ticket holder.
• Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
• Perform Game / Event requirements as needed.
• Interact with other Sharks/Arena departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).
• Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.
• Identify sales opportunities by conducting networking and aggressive outreach to current client base.
• Perform other tasks and projects as requested.

Competencies and Qualifications
• Superior Customer Service skills.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.
• Sales background preferred with proven track record.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
• Excellent interpersonal skills; ability to maintain smooth working relationships.
• Night and weekend work required including working events.
• Bachelor’s degree from a four-year college or university; at least 3 years of experience in sales and customer service roles


Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Sales & Marketing: Marketing
Arena Marketing Assistant - Sharks Sports and Entertainment (San Jose, CA)

Summary
The Arena Marketing Assistant, under the direction of the Arena Marketing Coordinator, assists in the creation and execution of marketing and communication plans to drive ticket sales and fan engagement for events at SAP Center.

Major Responsibilities and Representative Tasks
• Assist in executing media plans that include TV, radio, print, digital, outdoor and grassroots, and manage fulfillment including traffic, script writing, production, etc.
• Track event marketing budgets, media schedules and sales data
• Assist and/or manage content updates and fulfillment for SAP Center website, email database and in-arena marketing assets
• Implement social media plans for SAP Center social media platforms
• Research and pursue marketing cross-promotional opportunities by exploiting all internal marketing opportunities as well as developing a network of local contacts for external opportunities
• Manage and fulfill “added-value” contests and other promotions
• Complete marketing design projects as assigned (ability to use Photoshop, Illustrator, Publisher, or other design programs)
• Work with external advertising creative agencies to fulfill print, radio, TV and outdoor media executions
• Manage fulfillment of all on-site promotions during SAP Center events

Performance Measurement
The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position.
• Ticket Sales Revenue for arena events
• Quality level and timeliness of project execution
• Vision, Mission and Values alignment
• Self-development goals

Other Tasks and Projects as business dictates and requires
Competencies and Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university; degree in Marketing, Business or Communications preferred
• 1-2 years professional experience in the live sports or entertainment industry; Arena marketing experience a plus
• Proficiency in Microsoft Office applications; Knowledge of Photoshop, InDesign and/or Illustrator a plus
• Able to multitask in a fast-paced, deadline driven environment and organize work according to changing priorities while maintaining a focus on department goals
• Attention to detail is a must
• Excellent interpersonal skills; ability to maintain quality working relationships with several internal departments, especially sales staff, as well as external agencies, media partners, community organizations, etc.
• Ability to think “outside the box” and come up with creative ideas
• Ability to make quick and complex decisions under pressure
• Ability to conceptualize and provide feedback
• A positive attitude, self-confidence, professionalism, integrity, motivation, and a very strong work ethic.
• Must be able to work long, flexible hours including evenings, weekends and holidays
• Exhibit core company values
 


 


Corporate Values:

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Sales & Marketing: Ticket Sales
Account Executive, Season Sales - Sharks Sports and Entertainment (San Jose, CA)

Summary

The Account Executive, Season Sales functions as a part of the ticket sales team within the Ticket Sales Department. The key responsibility of the Season Tickets position is to generate revenue through aggressive season ticket sales efforts for the San Jose Sharks and Barracuda.

Major Areas & Representative Duties

•Proactively and aggressively solicit and generate new business to maximize season/group ticket sales revenue for the Sharks and Barracuda.
•Develop and maintain a thorough awareness of ticket packages.
•Establish and maintain business relationships by focusing on the needs of our existing client base and prospects.
•Make a required minimum of 75 outbound sales calls each day with the goal of maximizing all ticket sales revenue.
•Monitor and negotiate ticket sales process for ticket events in line with sales objectives.
•Coordinate ticket sales activities and meet with all clients to ensure high levels of customer satisfaction.
•Work game nights and community events for purpose of maximizing sales opportunities. (ie. Tabling and attending networking events)
•Build and maintain our customer database and actively track touchpoints.
•Make use of database, referrals, and other sources to conduct aggressive outreach and increase ticket sales and prospects database.
•Actively participate in department activities and meetings working selflessly towards achieving common goals.
•Interact with other Sharks/SAP Center departments to provide a cooperative, customer-oriented focus for all operations.
•Provide creative input and assertive follow-through to efforts that enhance customer satisfaction.
•Work closely with other Sales groups, Corporate Partnership, Marketing and Communications.
•Develop prospects by calling on self-generated leads and provided lists.
•Handle in-bound sales calls from prospective customers.
•Support all organization sales teams in their efforts to sell inventory through sales calls and involvement in negotiations, when appropriate.
• Anticipate the needs of key clients and provide service opportunities to secure partnerships with the
San Jose Sharks for years to come.
•Perform other tasks and projects as requested

Requirements

•A minimum of one year of sales experience.
•Proven track record of sales excellence in professional sports or other high-touch, high-contact sales environment.
•Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
•Positive, aggressive, and enthusiastic approach to customers and contacts so as to convey a positive image.
•Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
•Experience with CRM software a plus.
•Excellent interpersonal skills; ability to maintain smooth working relationships.
•Proven track record of developing long-standing client relationships.
•Motivated, dynamic, hard-working, and confident.
•Will accept long and unpredictable hours. Working evenings, weekends and holidays will be required.

Experience / Education:
•Bachelor’s degree in sports management, business, marketing or related field preferred.
•Advanced degree is a plus.

 


Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back



 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Sales & Marketing: Ticket Sales
Account Executive - Arena Group Sales - Sharks Sports and Entertainment (San Jose, CA)

Summary

The Account Executive – Arena Sales will focus primarily on outbound ticket sales and new group business development. The ideal candidate is motivated, reliable, hard-working, organized, and thrives on selling group tickets over the phone or in person. Being comfortable with making 50+ outbound calls per day and selling group tickets to fun, family events such as Disney On Ice, Harlem Globetrotters, figure skating and the San Jose Barracuda is a must! This position will also manage ticketing and service for the 2018 U.S. Figure Skating Championships. 

Essential duties and responsibilities
Group Sales
• Aggressively prospect and generate new group business to maximize revenue for SAP Center events including the San Jose Barracuda.
• Develop and maintain a thorough awareness of all group sales campaigns.
• Establish and maintain positive relationships with prospective organizations, companies and clients.
• Monitor and negotiate availability for group events in line with sales objectives and event capacity.
• Meet with all groups to ensure high levels of customer satisfaction.
Sales Lead Database Follow-Through
• Build and enhance the usefulness of existing lead database and CRM.
• Make use of lists, referrals and other sources to increase prospects and grow the group sales business.
• Identify prospects for each event by networking and conducting aggressive outreach.
Team Participation
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service and sales performance.
• Interact with SAP Center Marketing, Booking and Sales Departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow-through to efforts that enhance customer satisfaction.
• Represent the Sales department at various community events and at SAP events to promote ticket sales.
• Perform other tasks and projects as directed.

Required qualifications
• Minimum of 1 year of outbound sales, customer service and/or ticketing experience.
• Previous Ticket Sales experience - cold calling skill a must.
• Proficient in Outlook, Word and Excel. Experience with CRM and Archtics ticketing system a plus.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Positive, aggressive, and enthusiastic approach to clients so as to convey a positive image.
• Night and weekend work required including working SAP Center events.
• Excellent interpersonal skills; ability to maintain positive working relationships and attitude.
• Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.
• Exhibit core company values
 


Corporate Values:

 

All Employees

SERVICE

We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.

PRIDE

We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do

INTEGRITY

We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due

Respect

We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative

Teamwork

We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back

No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.
 


Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Sharks Sports & Entertainment employment site.

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Sales & Marketing: Ticket Operations
Ticket Operations Manager - St. Louis Blues (St. Louis, MO)

Overview: 

The St. Louis Blues, Scottrade Center, and Peabody Opera House are St. Louis’ premier sports and entertainment facilities and amongst the busiest in the nation. Millions of visitors each year come through the turnstiles for St. Louis Blues Hockey, Broadway Shows, concerts from world-class performers, college basketball, and numerous family shows.  The Ticket Operations Manager oversees all aspects of Ticket Operations including daily Box Office activity and all internal and external sales fulfillments for events held at the facility.

Primary Functions:

  • Assist in Blues season event management including building all components on various TM systems, inventory control, plan purchase and renewal invoice procedures, online ticket management, and printing/mailing of all tickets.
  • Assist in the creation and management of Scottrade Center events, including creating various event scalings, building all components on various TM systems and completing final settlement of all events in conjunction with promoters, production, and operation management.
  • Maintain documentation on each event that consists of production kills, inventory potential, communication with all promoters, complimentary ticket vouchers, event audits, ticket inventory schedules, etc.
  • Maintain a positive rapport with promoters providing reports, assistance and information promptly and accurately upon request.
  • Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with Finance Department.
  • Provide excellent customer service with efficient Box Office window procedures, prompt responses to requests or communication, and coordination with the Guest Service department to resolve guest concerns and seat discrepancies.
  • Work in coordination with the Sales, Marketing & Sponsorship Departments to build offers/promotions on both Ticketmaster Host, and Account Manager.
  • Process all ticket requests and ensure positive ticket buying experience for the public.
  • Train and supervise Box Office personnel and provide necessary training and information to ensure that Box Office staff are well informed and properly trained in regard to policies and procedures.
  • Ensure all union policy is upheld and seller scheduling allows for fluctuations and applicable coverage.
  • Directly supervise and schedule a staff of seven or more employees in the Box Office.
  • Perform all other duties as assigned.


Qualifications:

  • Three to five years of box office experience in the theatre or entertainment industry.  Experience in building and maintaining concert events is a must.
  • Three to five years of experience with the Ticketmaster suite of products including Archtics, TM Host, Inventory Control, and Access Manager (including PID and Mobile Entry functionality).
  • Must be able to work independently, as well as train, manage, and motivate others.
  • Excellent verbal and written communication and documentation skills required.
  • Candidate must be able to successfully handle multiple priorities in occasional high stress situations
  • Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint, and Access.
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Candidate should have cash handling experience and experience in scheduling staff members.
  • Candidate must also have the ability to work with the public and possess conflict resolution skills.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience in concert and event setup using Ticketmaster software?
2. Are you comfortable using Archtics?
3. Do you have experience in mobile and paperless ticketing?


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Sales & Marketing: Marketing
Blues Street Team - St. Louis Blues (St. Louis, MO)

Job Summary

The Blues Street Team is a part-time staff position that will be responsible for executing street hockey clinics for the Street Blues initiative.  As a member of the Blues Street Team, you will be traveling throughout the greater St. Louis Area growing the sport of hockey by teaching children the fundamentals of the game at street hockey clinics in schools and youth centers.

Responsibilities/Tasks

· Set-up and execute Street Blues clinics based on provided curriculum within the greater St. Louis Area and surrounding communities. These clinics will be held at Schools, YMCA’s, Boys and Girls Clubs, Summer Camps and other youth based facilities.  There will be a curriculum manual provided that includes drills and games for the Street Team members to teach the children.

· Create a positive and encouraging atmosphere while teaching children the game of hockey at an introductory level.

· Promote the St. Louis Blues in a professional and respectful manner while leading these clinics.

· Other Responsibilities as assigned.

Requirements

· Qualified candidates must have knowledge of the game of hockey.

· Must be able to teach, encourage, and manage children ranging from elementary school to middle school.

· Candidates must be high-energy, positive, team players.

· Must pass a background check, pass a drug test, and have valid identification.

· All members of the Street Team are required to lift (25) pounds and perform some manual labor.

· Must have weekday, daytime availability.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have with the sport of hockey?
2. What experience do you have with mentoring?
3. What is your availability?


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Sales & Marketing: Ticket Operations
Box Office Manager - TD Garden & Boston Bruins (Boston, MA)

Our Exciting Work Environment

This position is located at TD Garden, located in Boston, MA. It is home to the 2011 NHL’s Stanley Cup Champion Boston Bruins and the NBA’s Boston Celtics. The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with a Pro Shop, four private restaurants, 89 executive suites, 1,100 club seats, and a multi-million dollar High Definition video scoreboard. Please visit www.tdgarden.com to learn more. 

The Opportunity

Manage and assist with the event build, maintenance, management, and Box Office settlement of recurring special events and other events as assigned. 

Manage day-to-day operational needs of the Box Office including scheduling of Union Box Office sellers and delegating daily tasks amongst other management staff.

Oversee the support for Bruins and Celtics games, Concerts, and other TD Garden Special events as needed.

Collaborate closely with other departments (Finance, Sales and Service, Operations etc.) on best practices and policies. 

Responsibilities

  • Manage all Box Office, Ticketmaster, external promoter and other internal departmental ticketing needs for TD Garden House events.
  • Manage daily Box Office duties ensuring proper staffing to provide the most productive and efficient workflow. 
  • Oversee and process daily ticket orders/tasks processed in a timely manner as well as in compliance with DNC Corporate and TD Garden fiscal practices.
  • Provide re-training and additional education as necessary for Union Sellers regarding TM Host, Archtics, mobile technology and customer service practices.
  • Continue innovative education as it relates to Box Office operations. 
  • Provide insight to technological ticketing decisions and ensure the proper implementation is filtering through all internal sales/service, Union Sellers and Box Office management channels.
  • All other duties as assigned.

Qualifications

  • Bachelor's degree or equivalent experience. Majors in Business or Sports Management preferred
  • ·7 + years of ticketing experience, sports arena/entertainment venue preferred

  • Archtics TM System experience required

  • Experience in managing team and/or arena ticketing department.

  • Archtics TM knowledge and ability to organize direct and manage system and staff.

  • Strong communication skills, strong event/entertainment background, strong payment/cash management skills. 

  • Ability to handle multiple tasks in a high energy fast-paced environment, while skillfully blending efforts and requirements of multiple personnel. 

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have Archtics TM Experience?
2. How many years of management do you have?
3. How many years of ticketing experience do you have?
4. What are your salary requirements?


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