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Sales & Marketing: Database Marketing/Analytics
Business Analyst - Columbus Blue Jackets (Columbus, OH)

Department: Digital Marketing & Media

Supervisor: Director of Business Strategy     

FLSA Status: Exempt

Summary

In the digital marketing department at the Columbus Blue Jackets, our strategy drives what we do. We heavily prioritize our understanding of the fan's experience by tying it to metrics. We take this responsibility seriously by making sure we handle our data with integrity, diligence, and aptitude. We strive to develop curiosity by not only asking questions but finding new and unique ways to phrase questions that deliver intelligent responses. When we get answers, we translate and help explain them to key decision makers within the organization to make the best-informed decisions possible.

The Business Analyst will provide quantitative data analysis to facilitate data-driven decision making primarily supporting the Corporate Partnership and Premium departments. The position will organize and data mine our primary and secondary data sources to provide actionable insights. Understanding efficient data processes across multiple platforms, employing database communication techniques, and adhering to data standardization methods will lead to success in this role. More importantly, this role aims to increase corporate partnership and premium revenue while helping us deliver enhanced service to our corporate and premium customers and prospects.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Produce sales reports which involve creating an optimized process that can easily be viewed by sales representatives, managers, and the executive leadership team.

Establish revenue projections based on pipeline status and/or helping to create new variables within CRM that allow projections to be properly categorized to determine realized value, i.e. new, renewed, live, pitched.

Within CRM, establish and report on Key Performance Indicators (KPIs) for the sales staff pipelines along with performance-based metrics for managers to assess staff productivity.

Provide asset valuation analysis and maintain rate card for corporate partnership inventory including working closely with the digital team to value digital assets.

Collect disparate data from primary and third party resources so that sales presentations and reports feature the most accurate and reliable data available to the company.

Ability to use and manage syndicated research, including Nielsen Scarborough, to bolster data-driven presentations and ensure proper time and expertise is devoted to the company’s investment in this area.

Develop and report metrics within the digital and social realm so that proper KPIs can be established and used company-wide to communicate the value of digital marketing initiatives and guide content strategy.

Institute methodology that quantitatively measures the quality of a fan’s user experience on Blue Jackets digital outlets and analyze ways to enhance that experience.

Analyze content strategy trends for monetization opportunities on BlueJackets.com, the Blue Jackets’ mobile app, and Blue Jackets social platforms.

Conduct and analyze surveys that aim to measure brand awareness, recall, and overall recognition of corporate partners.

Ad hoc reporting on an as-needed basis.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university, Statistics, Mathematics, Finance, Economics, MIS, Marketing or related field with a quantitative focus preferred; and a minimum of 2 years of related experience and/or training in analytics, advertising, media and sponsorship sales process; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software, Tableau, SQL, Data Warehouse, Microsoft CRM, Ticketmaster Archtics, and Adobe Analytics.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?

2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?

3. Have you ever been convicted of a felony?

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Sales & Marketing: Database Marketing/Analytics
Consumer Analyst - Columbus Blue Jackets (Columbus, OH)

Department: Digital Marketing & Media

Supervisor: Director of Business Strategy     

FLSA Status: Exempt

Summary

In the digital marketing department at the Columbus Blue Jackets, our strategy drives what we do. We heavily prioritize our understanding of the fan's experience by tying it to metrics. We take this responsibility seriously by making sure we handle our data with integrity, diligence, and aptitude. We strive to develop curiosity by not only asking questions but finding new and unique ways to phrase questions that deliver intelligent responses. When we get answers, we translate and help explain them to key decision makers within the organization to make the best-informed decision possible.

The Consumer Analyst will provide quantitative and qualitative data analysis to facilitate data-driven decision making with a strong emphasis toward the Ticket Sales department. The position will organize and data mine our primary and secondary data sources to provide actionable insights – both predictive and descriptive. Understanding efficient data processes across multiple platforms, employing database communication techniques, and adhering to data standardization methods will lead to success in this role. More importantly, this role aims to increase ticketing revenue while helping us deliver enhanced customer service to our customers and fans.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Produce sales reports by creating an optimized process that can easily be viewed by sales representatives, managers, and the executive leadership team.

Establish revenue projections and trends based on pipeline status to determine potential value of assigned leads within CRM. 

Provide projections and trends for season ticket renewals, single game tickets, and ticket plan purchases using predictive modeling and historical data. 

Within CRM, establish and report on Key Performance Indicators (KPIs) for the sales staff pipelines along with performance-based metrics for managers to assess staff productivity.

Apply historical data and analytical methodology to optimize ticket pricing.

Regularly measure and assess secondary market ticket data in relation to single game ticket pricing and make recommendations based on sales velocity and demand trends.

Use and manage syndicated research, including Nielsen Scarborough, to bolster data-driven presentations within the marketing and digital marketing areas.

Study variables within CRM, marketing, and digital advertising campaigns to determine best performing tactics and make recommendations to optimize sales and marketing initiatives.

Develop recaps of sales, marketing, and service campaigns to evaluate return on investment.

Ensure critical areas of retention are properly identified by developing a fencesitter program through analyzing touchpoints, ticket usage, event attendance, survey responses, among other available data points.

Develop customer life-cycle stages so that the digital marketing department can properly segment audiences with different messages and actively reporting on the progression and movement from fans in each stage.

Generate fan profiles on different segments of the fan base including look-a-like audiences and modeling using a variety of techniques.

Recognize the process of lead scoring and data appending to better understand the relevant variables that help formulate potential ticket buyers.

Ingest results from the once-annual season ticket holder survey, post-game survey, and regular email sends to summarize and report relevant details to internal constituencies.

Ad hoc reporting on an as-needed basis.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university, Statistics, Mathematics, Finance, Economics, MIS, Marketing or related field with a quantitative focus preferred; and a minimum of 2 years of related experience and/or training in analytics; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software, Ticketmaster, Tableau, SQL, Data Warehouse, Microsoft Dynamics CRM, Archtics, Adobe Analytics, and statistical software.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?

2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?

3. Have you ever been convicted of a felony?

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Facility Operations/Security: Maintenance
Operations Changeover Crew (Part-Time) - Columbus Blue Jackets Arena Management (Columbus, OH)

Department: Operations

Supervisor: General Operations Supervisor

Location: Columbus, Ohio

Summary

Under general supervision, this position assists with maintenance and providing labor to prepare Nationwide Arena for hockey games or other events.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Assists with converting Nationwide Arena from one function to another, including set-up and disassembly of stage equipment, hockey glass, ice floor covering, dasherboards, meeting rooms, concourse set-ups, dressing rooms, concert floor chairs, and other event-related equipment.

Assist in the configuration of arena bowl seating and rails.

Assists with fixing seats, grounds clean-up, snow removal, etc. 
Perform cleaning and maintenance on operations department equipment, keeping work areas and equipment organized and functional.


Follows all safety precautions and emergency procedures established at the facility; reports safety and damage concerns to the manager.


Work extended and/or irregular hours including nights, weekends and holidays as needed (schedule will be based on event schedules, staffing needs and employee availability).

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk.  The employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?

2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?

3. Have you ever been convicted of a felony?

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Sales & Marketing: Database Marketing/Analytics
Reporter - Columbus Blue Jackets (Columbus, OH)

Department: Digital Marketing & Media

Supervisor: Director of Digital Media      

FLSA Status: Exempt

Summary

Our Reporter will provide multi-platform coverage of the Columbus Blue Jackets for our fans, The 5th Line. The position will serve as the team’s lead writer in addition to contributing social media, video and audio content. The top priority for the Reporter will be ensuring we provide the most timely and comprehensive content on our team and players, as well as the organization’s off-ice activities.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Serve as lead writer for Blue Jackets digital platforms, providing editorial content including but not limited to game previews, game recaps, practice reports, player features and coverage of team off-ice activities.

Travel with the team and provide all forms of content so fans can have access to game-related content in a timely manner.

Foster relationships with team personnel to identify potential content opportunities for digital platforms.

Regularly interview players and hockey operations personnel for hockey-related content and off-ice storylines.

Contribute to team social media accounts and post content across team digital channels.

Provide video and audio content, including appearing on-camera and as a guest in audio/radio programming.

Provide copy writing and editing for digital marketing department included but not limited to e-mails and landing pages.

Collaborate on development, management and execution of content plan.

Manage and execute push notifications and text messaging.

Implement elements of the organization’s ticket sales, corporate partnership, digital marketing, marketing and communications strategic plans.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university in communications, journalism or a related field; minimum of three years of experience and/or training, preferably reporting on the NHL and/or a NHL team, on-camera experience and basic editing skills.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software, content management systems, HTML, social media platforms and Adobe Creative Suite.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you authorized to work lawfully in the United States?

2. Have you ever been convicted of a misdemeanor (excluding traffic violations)?

3. Have you ever been convicted of a felony?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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