Assistant Event Services Manager - Honda Center (Anaheim, CA)
The Assistant Event Services Manager will be responsible for assisting the Event Services Manager with all aspects of the day-to-day operations of Guest Services at Honda Center. The Assistant Manager will work closely with the Manager in supervising and scheduling all part-time Event Services staff members. Position reports directly to the Event Services Manager.
Examples of Essential Duties/Responsibilities:
Assist in managing guest services operations, as well as in handling guest inquiries as they arise.
Assist in interviewing, hiring, training, and supervision of all Event Services part-time staff members (Ushers, Pass Gate, Ticket Takers, Door Guards, Usher Supervisors, Wardrobe, Event Receptionists, Elevator Operators, Guest Services Desk Personnel).
Maintain employee availability information and schedule accordingly to ensure proper staffing levels using ABI Mastermind scheduling and payroll software.
Assist in overseeing new hire orientations and employee training.
Coordinate pre-event information such as employee check-in lists, event information for supervisors, seating relocations, employee information sheets, etc.
Conduct pre-event briefings and assist with the monitoring of front house staff at all events.
Assist in the handling of employee coaching/counseling and disciplinary actions and recommendations.
Assist in overseeing Guest Services department during events, including any seating issues, guest concerns, injuries, etc.
Handle additional projects as assigned.
Assume Event Services Manager responsibilities in the absence of the Event Services Manager.
Bachelor’s degree or equivalent experience.
Minimum 2-3 years’ experience in a guest service role with progressive increased responsibilities, preferably in a sports/entertainment environment.
Minimum 1 year supervisory/management experience working with a large team in a fast paced environment.
Excellent organizational and time management skills with the proven ability to handle multiple projects and meet deadlines.
Strong verbal and written communication skills.
Must be self-motivated with the ability to motivate others.
Proficiency in Microsoft Office applications.
Preference with experience using ABI scheduling or other time and attendance software.
Must be a team player with a commitment to relationship building, both internally and externally.
Ability to work a flexible schedule including nights, weekends and some holidays.
PART-TIME FOOD & BEVERAGE POSITIONS - Honda Center (Anaheim, CA)
Honda Center Is Now Hiring Part-time Event Based Food and Beverage Positions!!!
Open Interview Session Monday, November 16th 10:00 a.m.-5:00 p.m.
Honda Center (South side of Arena) 2695 E. Katella Avenue Anaheim, CA 92806 **Free Parking at Arena
Available part-time positions include:
Cashiers • Follows cash handling and tip reporting guidelines • Thoroughly completes all station set-up and breakdown responsibilities • Assist with the servicing of guests and filling of orders within our concessions environment • Practices proper product control and handling of all inventory and equipment
Cooks/Line Cooks/Prep Cooks • Follows recipe guidelines • Knows menu items specific to position • Ensures all products are cooked and served according to recipe specifications and food safety/sanitation practices
Counter Workers • Assist cashiers and stand leads with the servicing of guests and filling of orders within our concessions environment • Thoroughly completes all station set-up and breakdown responsibilities • Practices proper product control and handling of all inventory and equipment
Bartenders • Delivers properly prepared beverages in a timely manner • Practices proper product control • Performs important guest service functions • Acts with a sense of urgency and provides friendly, efficient service
Server Assistants/Runners • Work closely with the servers in a VIP environment • Performs important guest functions such as pouring water, clearing and setting dishes, table maintenance, etc. • Assists in the timely delivery of food when needed
Warehouse • Follows receiving/purchasing/distribution guidelines • Thoroughly completes all warehouse set-up and breakdown responsibilities • Practices proper product control and handling of all inventory and equipment
Retail Store Warehouse Manager - Anaheim Ducks Hockey Club (Anaheim, CA)
Retail Store Warehouse Manager (Mail Order)
The Merchandise Department of The Anaheim Ducks and Honda Center is a fast paced sports/event driven retail environment which strives to provide the highest customer service standards. The Retail Warehouse Manager provides materials, equipment and supplies by directing receiving, warehousing, and distribution services, while supervising staff. This position is a full-time, exempt position reporting directly to the Director, Retail Operations. The Anaheim Ducks offers a competitive salary and comprehensive benefits package. EOE
Examples of Essential Duties/Responsibilities: • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. • Controls inventory levels by conducting physical counts; reconciling with data storage system. • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results. • Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Contributes to team effort by accomplishing related results as needed. • Assists Buyer in maintaining min/max levels of merchandise with weekly reporting. • Heads up the concert/event set up and close out for merchandise locations, show advance. Works with Promoters to optimize sales and efficiently run event. • Fills and ships mail orders and internet orders as needed • Answers incoming calls to mail order department and takes customer orders • Other duties within the retail department as assigned
Specific Qualifications/Abilities: • High school diploma or equivalent • 3-5 years’ experience working in a retail warehouse environment, preferably in an arena • Knowledge of general retail operations preferred • Experience preparing and shipping packages using designated shipping software • Must be customer service oriented with the ability to work in all environments • Extreme attention to detail • Ability to work a flexible schedule including evenings, weekends and holidays as needed • Ability to lift/move up to 50lbs.
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