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Facility Operations/Security: Food/Beverage Management
Catering Operations Manager - Honda Center (Anaheim, CA)

Catering Operations Manager
The Catering Operations Manager is responsible for all catering team members, as well as, ensuring the operational execution of all catering functions throughout the venue.  This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times.   This position reports to the Manager of Catering.
Examples of Essential Duties/Responsibilities:  
•    Hire, train, staff and schedule all catering team members
•    Ensure the execution of all catering functions throughout the venue
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Work closely with culinary team members and managers in all aspects of event planning, staffing, execution, etc…
•    Responsible for ensuring food quality in presentation and sanitation
•    Organization in planning and training for events for 2 to 1000 guests
•    Support the Manager of Catering in sales efforts and event development as needed
•    Support the global F&B Operations/ team as needed
•    Other responsibilities and tasks as deemed appropriate by Manager of Catering and Senior Management Team at Honda Center
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years’ experience working in a Food & Beverage environment preferred. 
•    Experience in a fast paced, high volume organization that has multiple locations/ multiple events happening simultaneously
•    Experience leading teams of various sizes
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Experience with Catering software strongly desired (Reserve preferred)
•    Experience working with scheduling systems (ABI preferred)
•    Ability to work a flexible schedule including, nights, weekends and holidays

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Facility Operations/Security: Food/Beverage Management
Concessions Manager - Honda Center (Anaheim, CA)

Concession Manager

The Concession Manager is a full-time exempt position within the Food and Beverage Department of Honda Center.  This position will support the staffing of all concession team members, as well as, support the menu development & event planning for concession stands.  This position will also be responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Concessions Operations.  Honda Center offers a competitive salary and comprehensive benefits package, EOE.

Examples of Essential Duties/Responsibilities:  
•    Support the hiring, training, staffing and scheduling of all concession team members
•    Support the menu development and event based planning for approx. $8M in concessions revenue over all permanent and portable concession stands and bars throughout the venue
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Responsible for ensuring food quality in presentation and production throughout all concession location, as well as, the remainder of the venue
•    Oversee and support the mentorship and development of all concessions supervisors and team members on a daily basis
•    Other responsibilities and tasks as deemed appropriate by Manager of Concession Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Bachelor’s degree in a related field or equivalent experience with a minimum of 2 years’ experience working in a Food & Beverage environment, concessions experience preferred.
•    Experience in an organization that has opened/acquired a new venue
•    Experience leading teams
•    Attention to detail
•    Excellent written and verbal communication skills
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Knowledge of Quest (or another POS/ inventory system) preferred
•    Knowledge or experience with development of beverage programs preferred/ desired
•    Ability to work a flexible schedule including, nights, weekends and holidays

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Facility Operations/Security: Food/Beverage Management
Executive Sous Chef - Honda Center (Anaheim, CA)

The Executive Sous Chef will participate in the menu development & event planning for Honda Center.  This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, and that food quality and sanitation standards are maintained at all times. This position reports to the Executive Chef.

Examples of Essential Duties/Responsibilities:  
•    Participate in the menu development and event based planning for approx. $20M in food and beverage revenue throughout the venue
•    Responsible for ensuring food quality in presentation and production throughout the venue
•    Support the mentorship and development of all culinary managers, supervisors and team members on a daily basis
•    Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
•    Responsible for the safe service and security of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout the venue
•    Participate and educate team members through Honda Center Genesis Kitchen (HCGK) program development and execution
•    Support the hiring, training, staffing and scheduling of all culinary team members
•    Partner with the F&B and Honda Center Senior Leadership to ensure a successful operation 
•    Other responsibilities and tasks as deemed appropriate by the Executive Chef and Senior Management Team at Honda Center


Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 


•    Bachelor’s degree in a related field or equivalent experience with a minimum of 10 years’ experience working in a Food & Beverage environment; restaurant and Suite experience preferred.
•    Extensive knowledge of culinary theory; exceptional application of skills and knowledge
•    Experience leading large culinary teams
•    Experience overseeing multiple locations with varied service types
•    Strong attention to detail
•    Excellent communication skills, both written and verbal 
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Working knowledge of time and attendance system (ABI preferred)
•    Working knowledge of inventory management software (QUEST preferred)
•    Ability to work a flexible schedule including, nights, weekends and holidays

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Facility Operations/Security: Food/Beverage Management
Manager of Catering - Honda Center (Anaheim, CA)

Manager of Catering 


As a key contributor, there is an inherent expectation to drive results for constant business growth and increased revenue streams. The Manager of Catering is responsible for selling catering services to new and existing clientele in order to meet revenue goals.  Partner with event contacts to develop premier food and beverage experiences.  Partner with the Catering Operations Manager to execute all catering functions throughout the venue. This position is responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Premium Operations and interacts with integral internal partners including the Director of Booking and Arena Event Managers.


Essential Duties/Responsibilities: 


•    Provide oversight and direction to Catering Operations Manager as it pertains to hiring, staffing, and event execution. 
•    Develop and expand network to build niche market awareness to position the Honda Center as a unique special events destination
•    Achieve budgeted revenue for Food & Beverage Catering Sales for the fiscal year.
•    Work with clients in all aspects during their planning stages, as well as onsite coordination for upcoming events, to include the preparation and distribution of all necessary paperwork.
o    Orchestrate and facilitate BEO meetings
•    Draft proposals, conduct tours of the facility in conjunction with F&B Operations Managers, create menus with Culinary Team and present banquet event orders to client contacts.
•    Create a database to keep in touch with past clients through phone calls, emails, letters and personal meetings.
o    Execute all follow-up touch points; thank you messages, etc…
•    Maintain a list of preferred vendors for flowers, music, audio/visual, lighting, etc.
•    Be the event host liaison throughout the planning process and ensure client comfort with event management team
•    Develop and distribute event notes to all Honda Center Departments for inclusion in Event Information Communication (Pink Sheet)
•    Ensure that all payment processing is completed in accordance with Honda Center payment terms and that all final payments reflect any and all services rendered on behalf of the client.  He/she is the liaison between the client and the billing department.
•    Capitalize on the unique experiences that could be created when hosting an event at Honda Center that tie the guest experience to our core business by leveraging building facilities.
•    Attend Trade Shows, trade association meetings for event planners as time allows and is appropriate/ approved 
•    Complete and provide daily/ event financial updates in accordance with F&B department
•    Have knowledge of and ensure food safety and sanitation standards
•    Organization and planning of events that serve a wide range of guests.
•    Engage with venue guests, as well as team members to ensure exceptional hospitality is received at all times.
•    Support the global F&B Operations/ team as needed
•    Other responsibilities and tasks as deemed appropriate by the Manager of Premium Operations and Senior Management Team at Honda Center.


Specific Qualifications/Abilities: 

•    Bachelor’s degree in a related field or equivalent experience 
•    Successful track record for 5+ years as a Catering Manager in a full service resort, hotel, or convention center securing and overseeing every type of catering event
•    Experience working in multi-use venues strongly preferred
•    Experience working with professional sports teams, major award shows and large scale conventions preferred
•    Robust understanding of Food & Beverage operations and relationship to large scale events (A/V, set ups, planning)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Attention to detail
•    Excellent written and verbal communication skills
•    Working knowledge of Catering Software (Reserve preferred)
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Ability to work a flexible schedule including, nights, weekends and holidays

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Facility Operations/Security: Food/Beverage Management
Restaurant Manager - Honda Center (Anaheim, CA)

Restaurant Manager

Overview:        

The Clubs Restaurant Manager will support and oversee the day to day operations and general management of three unique full service club/restaurant operations within Honda Center.  This manager will work closely with the operations and culinary teams to ensure quality food and beverage selections are available on an event by event basis in conjunction with the anticipated guest demographic.  This manager is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely and that food quality and sanitation standards are maintained at all times. This position reports to the Manager of Club Operations.


Essential Duties/Responsibilities:  


•    Oversee and support the hiring, training, staffing and scheduling of all club team members
•    Drive the food and beverage menu development with regards to event based planning for all ticketed and private events during which each club locations will operate
•    Develop and provide mentorship to club/restaurant supervisors and team members on a daily basis
•    Engage with team members, as well as, club and venue guests to ensure exceptional hospitality is received at all times
•    Engage with all Honda Center teams on a regular basis to ensure proper marketing, planning and guest interaction/ follow-up at all times
•    Oversee and support the programing of all POS systems in support of the club/ restaurant operations
•    Partner with Senior Level Managers to ensure all financial goals are met and cash/ product controls are always in effect
•    Responsible for communicating all R&M needs for club/restaurant areas to appropriate parties within the F&B team and/ or arena
•    Responsible for ensuring food quality in presentation and production for all club/restaurant offerings, as well as, the remainder of the venue
•    Responsible for the safe service of all alcoholic beverages
•    Responsible for maintaining sanitation standards throughout each location of responsibility, as well as, throughout the arena 
•    Other responsibilities and tasks as deemed appropriate by Manager of Club Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: 


•    Bachelor’s degree in a related field or equivalent 
•    Minimum 3 years of experience working in a high volume Food & Beverage environment;  experience in a sports and entertainment venue preferred
•    Minimum 2 years managing/leading teams in a full service/ fine-dining and/or bar environment 
•    Experience writing/developing beverage/wine menus preferred 
•    Attention to detail
•    Willingness to support multiple F&B departments and special events
•    Excellent written and verbal communication skills
•    Experience handling cash and working with POS systems (QUEST, POSiTouch, SQUIRREL preferred)
•    Experience with on-line reservations system (Resku preferred)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
•    Ability to work a flexible schedule including, nights, weekends and holidays

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Administration/General Management: Administrative/Executive Assistant
Staffing Coordinator - Honda Center (Anaheim, CA)

Staffing Coordinator

Overview:

The Staffing Coordinator will be responsible for the oversight of part time team member staff management to include event scheduling, team member availabilities, requests for time off, meal break management, etc.  The Staffing Coordinator will also assist with Honda Center/ F&B team member policy enforcement which includes, but is not limited to, time and attendance policy management, uniform compliance,  safety and security guidelines, etc…  This is a full time position located within the Food & Beverage Department of Honda Center and reports to the Concessions Manager.  

Examples of Essential Duties/Responsibilities:  

•    Ensures the timely and complete scheduling of all assigned departments in conjunction with event and labor matrices
•    Manage the availability process throughout the year; review and input in our primary scheduling system once availabilities go final each rotation/ availability period
•    Manage the request for time off (RTO) process and ensure proper/ timely recording and communication with all team members on RTO status
•    Assist the operations based team members with managing meal breaks and mitigating the possibility of meal break violations
•    Properly track all time and attendance infractions within our primary scheduling system
o    Collect, Scan and Validate all documentation provided by team members
o    Ensure timely submission of all documentation to Human Resources
•    Properly track and award California Sick Pay
•    Maintain records within our primary scheduling system
•    Assist with the daily management of the uniform room/ tracking
•    Assist with check in and assignments for all scheduled staff
•    Partner with operations managers to ensure proper coverage of all areas on work days
•    Prepare and file coach and counsel documentation 
•    Serve as a “Super User” for our primary scheduling system
o    Support management team as needed
•    Partner with Payroll Coordinator each close of period to ensure accurate and timely payroll close
•    Partner with managers to create/ make available training materials
•    Track training and certification participation and compliance
•    Manage overall employee database
•    Engage and support active team member base through in person, e-mail and phone communication
•    Prepare event based paperwork
•    Assist with the completion of Risk Management related documentation and follow-up as needed
•    Responsible for maintaining sanitation standards throughout the F&B operations 
•    Responsible for the safe service/handling of all alcoholic beverages.
•    Maintain a G.R.E.A.T.E.S.T. attitude and approach to all efforts, particularly with other team members
•    Other responsibilities and tasks as deemed appropriate by the Management Team at Honda Center

Specific Qualifications/Abilities: 


•    High School diploma or equivalent
•    Minimum 1-2 years’ experience working in an office environment with administrative support responsibilities
•    At least 1 year customer service experience 
•    Familiarity with time and attendance/ scheduling system (ABI preferred)
•    Solid organizational skills with the ability to handle multiple projects at one time
•    Strong Attention to detail
•    Excellent written and verbal communication skills
•    Ability to work a flexible schedule including, nights, weekends and holidays
•    Works well with others; establishing and maintaining effective relationships with fellow team members, supervisors and Managers

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Sales & Marketing: Promotions
Street Team Member - The Rinks (Anaheim, CA)

Overview:

This is a part-time position within The Rinks Marketing Department.  The Rinks Street Team will consist of an energetic team of individuals who are enthusiastic and passionate about the sport of hockey and skating.  The Street Team will be responsible for support, instruction, implementation and promotion of various youth and adult hockey and skating programs including but not exclusive to; ice hockey, inline hockey, street hockey, ice skating and community focused events. Street Team members should be enthusiastic, outgoing, have a strong work ethic, and have the ability to work well with others while positively representing The Rinks and the Anaheim Ducks Hockey Club as ambassadors within the community.  This is a nine (9) month term position.

Responsibilities:

  • Implementation and instruction of the Anaheim Ducks Learn to Play Program. Teaching youth and adult participants the fundamentals of hockey and skating on both ice and inline rinks. Street Team members will assist with check-in, gear distribution and on-rink instruction.
  • Implementation and instruction of the Anaheim Ducks Top Flight Street Hockey League for participants with special needs. Teaching participants the fundamentals of hockey in a safe environment, providing direction and positive reinforcement.
  • Assist with on-rink instruction for various other hockey and skating programs including; Hockey Initiation, Try Hockey and Try Skating Events, Street Hockey, Adult Development Program, Summer Camps and Homeschool Programming.
  • Assist with preparations, support and promotion of community relations events hosted at The Rinks including but not limited to; Give Blood Play Hockey, Casey’s Cup, Fedorin Cup, Movember Tournament, and other CR related Skating Events.
  • Assist with various community based events designed to promote The Rinks and Anaheim Ducks. Street Team will be responsible for set-up, promotion and tear-down of booths, tables and other marketing related onsite assets.
  • Assist in managing and maintaining the quality of interactive marketing elements including street hockey, inflatables, and booth set-ups.
  • Drive The Rinks “Promotional Vehicles” to and from events.  Make sure vehicles are fully stocked with necessary items for event and unloaded at the conclusion of the event, ensuring the vehicles are kept clean at all times. 
  • Assist with other tasks on an as-needed basis.

Qualifications:

  • Minimum 18 years of age
  • Passionate about the sport of hockey, skating and the Anaheim Ducks
  • Organized with the ability to multi-task and problem solve in a fast paced work environment
  • Bronze-level (2+ years) hockey or skating experience required
  • Hard working, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills, customer-service oriented
  • Previous marketing/promotional/event experience is preferred
  • Previous coaching experience is preferred
  • Possess a valid California driver’s license, automobile liability insurance and a good driving record
  • Flexible schedule – must be able to work nights/weekend and holidays as required
  • Requires prolonged standing; ability to lift and carry up to 35 pounds
  • Must be willing and able to work in outdoor conditions

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have Bronze level (2+ years) hockey or skating experioence?

2. Are you available to work a flexible schedule - Nights, weekends and holidays?

3. Do you have a valid CA driver's license, automobile liability insurance and a good driving record?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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