Suites Administrative Coordinator - Honda Center (Anaheim, Ca)
The Suites Administrative Coordinator is responsible for coordinating the suite administrators of each suite as it pertains to suite orders, special requests and beverage restocks. Also to ensure an optimal experience for suite owners, clients, guests, businesses and/or other organizations is always achieved. The Administrative Coordinator works within the Food and Beverage division at Honda Center and reports to the Manager of Suites.
Examples of Essential Duties/Responsibilities:
Ensure quality hospitality and customer service through large volumes of phone calls and e-mails regarding food and beverage inquiries.
Direct any other inquiries (not regarding suites food and beverage) to the correct entity and/or personnel.
Record food and beverage orders either by accessing them through the online system, fax machine, e-mail, and/or phone.
Organize and maintain filing system of events for the current season and past seasons including all hockey games, concerts, and other events.
Coordinate the communication of food and beverage pre-order deadlines, updated menus and/or updated documents including account forms, beverage restock forms, and order forms.
Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities.
Prepare and track the distribution of receipts, invoices, and/or refund transaction documents on a weekly basis, or as needed.
Assist with hosting and meeting suite holders, potential holders, and guests at events hosted within / on behalf the venue.
Assist with menu planning for suite/ticket holder/administrators. Support management with daily oversight, guidance and mentorship of suite administrators / team members.
High school diploma, GED or equivalent, Bachelor’s Degree is preferred, but not required.
At least one year experience in an administrative role with a food and beverage background preferred.
Candidate will be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook).
Possess excellent written and verbal communication skills.
Ability to multi-task
A strong attention to detail and proven customer service skills.
Exceptional organization and prioritization is a must.
Phone system experience, reception work preferred.
Schedule Flexibility, Hours are typically Monday through Friday approximately 30-40 hours per week.
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1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus