Catering Operations Manager - Honda Center (Anaheim, CA)
Catering Operations Manager The Catering Operations Manager is responsible for all catering team members, as well as, ensuring the operational execution of all catering functions throughout the venue. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Catering. Examples of Essential Duties/Responsibilities: • Hire, train, staff and schedule all catering team members • Ensure the execution of all catering functions throughout the venue • Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times • Work closely with culinary team members and managers in all aspects of event planning, staffing, execution, etc… • Responsible for ensuring food quality in presentation and sanitation • Organization in planning and training for events for 2 to 1000 guests • Support the Manager of Catering in sales efforts and event development as needed • Support the global F&B Operations/ team as needed • Other responsibilities and tasks as deemed appropriate by Manager of Catering and Senior Management Team at Honda Center Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. • Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years’ experience working in a Food & Beverage environment preferred. • Experience in a fast paced, high volume organization that has multiple locations/ multiple events happening simultaneously • Experience leading teams of various sizes • Solid organizational skills with the ability to handle multiple projects at one time • Attention to detail • Excellent written and verbal communication skills • Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) • Experience with Catering software strongly desired (Reserve preferred) • Experience working with scheduling systems (ABI preferred) • Ability to work a flexible schedule including, nights, weekends and holidays
Email & Digital Marketing Coordinator - Anaheim Ducks Hockey Club (Anaheim, CA)
Marketing Coordinator (Email/Digital)
The Marketing Coordinator is responsible for coordinating all Anaheim Ducks email campaigns and online advertising to effectively maximize ticket sales revenue, data acquisition, fan engagement and lead generation. The Marketing Coordinator is also responsible for analyzing and reporting on email and other digital marketing campaigns to maximize campaign performance.
Examples of Essential Duties/Responsibilities: • Coordinate initiatives for e-marketing campaigns including various email newsletters, automated lead-nurturing campaigns, and customer account notifications. This position will focus on both revenue generating campaigns and branding/fan engagement promotions. • Work with vendors to develop and optimize online advertising campaigns (display and SEM) for Ducks and Honda Center Premium Seating products. Monitor creative, placement, and ROI to maximize the advertising investment. • Manage the text messaging platform for Ducks marketing. Grow the subscriber base, schedule campaigns, and report on performance. Ensure that all sales and marketing messages are delivered in a timely manner. • Work with New Media department on the development of campaign landing pages and the trafficking of promotional/sales messages on the Ducks mobile app, websites, and other internal assets. • Work with Social Media Producer to develop campaigns to support sales initiatives, merchandise, and other marketing efforts on social sites. • Coordinate research program to support all departments, including fan surveys and researching content on other team sites. Also, stay up to date on best practices from other teams and companies in digital marketing space. • Liaison with Ticketmaster to maximize the use and performance of TM’s marketing assets (CENs, TicketAlerts, TM.com, etc.) • Assist the Digital Marketing Manager with the team’s analytical efforts, including pointing out trends and outliers in the consistent reporting • Assist with Ducks and Honda Center marketing initiatives as requested. This includes select Anaheim Ducks promotions at Honda Center and in the community. • Projects as assigned.
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. • Bachelor’s Degree in a related field • Minimum of 2-3 years of experience in digital marketing or related field • Experience in CRM system (MS Dynamics 2015 and Stone Timber River a plus), lead generation and nurturing, marketing automation, email marketing, basic html editing, landing page development, surveys, forms, social media, and campaign reporting • Experience with Eloqua preferred • Understanding of display, SEM, and SMS strategies and best practices • Experience in advertising reporting, ad creative, and ROI tracking • Ability to communicate effectively, both orally and in writing • Must possess strong organizational skills, be self-motivated and creative • Knowledge of hockey a plus • Flexible schedule with the ability to work nights and weekends as required
When you apply for this job online, you will be required to answer the following questions:
1. Do you have experience working on e-marketing campaigns
As a key contributor, there is an inherent expectation to drive results for constant business growth and increased revenue streams. The Manager of Catering is responsible for selling catering services to new and existing clientele in order to meet revenue goals. Partner with event contacts to develop premier food and beverage experiences. Partner with the Catering Operations Manager to execute all catering functions throughout the venue. This position is responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Premium Operations and interacts with integral internal partners including the Director of Booking and Arena Event Managers.
• Provide oversight and direction to Catering Operations Manager as it pertains to hiring, staffing, and event execution. • Develop and expand network to build niche market awareness to position the Honda Center as a unique special events destination • Achieve budgeted revenue for Food & Beverage Catering Sales for the fiscal year. • Work with clients in all aspects during their planning stages, as well as onsite coordination for upcoming events, to include the preparation and distribution of all necessary paperwork. o Orchestrate and facilitate BEO meetings • Draft proposals, conduct tours of the facility in conjunction with F&B Operations Managers, create menus with Culinary Team and present banquet event orders to client contacts. • Create a database to keep in touch with past clients through phone calls, emails, letters and personal meetings. o Execute all follow-up touch points; thank you messages, etc… • Maintain a list of preferred vendors for flowers, music, audio/visual, lighting, etc. • Be the event host liaison throughout the planning process and ensure client comfort with event management team • Develop and distribute event notes to all Honda Center Departments for inclusion in Event Information Communication (Pink Sheet) • Ensure that all payment processing is completed in accordance with Honda Center payment terms and that all final payments reflect any and all services rendered on behalf of the client. He/she is the liaison between the client and the billing department. • Capitalize on the unique experiences that could be created when hosting an event at Honda Center that tie the guest experience to our core business by leveraging building facilities. • Attend Trade Shows, trade association meetings for event planners as time allows and is appropriate/ approved • Complete and provide daily/ event financial updates in accordance with F&B department • Have knowledge of and ensure food safety and sanitation standards • Organization and planning of events that serve a wide range of guests. • Engage with venue guests, as well as team members to ensure exceptional hospitality is received at all times. • Support the global F&B Operations/ team as needed • Other responsibilities and tasks as deemed appropriate by the Manager of Premium Operations and Senior Management Team at Honda Center.
• Bachelor’s degree in a related field or equivalent experience • Successful track record for 5+ years as a Catering Manager in a full service resort, hotel, or convention center securing and overseeing every type of catering event • Experience working in multi-use venues strongly preferred • Experience working with professional sports teams, major award shows and large scale conventions preferred • Robust understanding of Food & Beverage operations and relationship to large scale events (A/V, set ups, planning) • Solid organizational skills with the ability to handle multiple projects at one time • Attention to detail • Excellent written and verbal communication skills • Working knowledge of Catering Software (Reserve preferred) • Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) • Ability to work a flexible schedule including, nights, weekends and holidays
Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)
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When you apply for this job online, you will be required to answer the following questions:
1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus