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Sales & Marketing: Community Relations
50/50 Raffle Ticket Seller - Anaheim Ducks Hockey Club (Anaheim, CA)

 Part-time 50/50 Raffle Seller

The primary role of the 50/50 Raffle Sellers is to sell tickets for the 50/50 raffle at all Anaheim Ducks home games (pre-season, regular and playoffs).  Just passed into California law in 2016, the 50/50 raffle program is a new opportunity for the Anaheim Ducks to fundraise for the Anaheim Ducks Foundation and its charitable partners, as well as introduce and educate Ducks fans of this exciting in-game activity. 

The mission of the Anaheim Ducks Foundation is to facilitate and support programs that produce positive change for children and families throughout Southern California by providing educational opportunities, broadening access to the sport of hockey and addressing the health and wellness needs of our community.  50/50 Raffle Sellers report to the Community Relations Coordinator. 

Examples of Duties/Essential Functions:

  • Actively sell, handle and distribute 50/50 raffle tickets using a mobile handheld or stationary device during and prior to Anaheim Ducks hockey games
  • Effectively engage Anaheim Ducks guests regarding the 50/50 Raffle and the Anaheim Ducks Foundation in a fast-paced environment
  • Accurately reconcile sales with cash and credit card totals per game
  • Effectively meet and exceed established sales goals
  • Present as an Anaheim Ducks ambassador during games and get fans excited about purchasing
  • Other duties as assigned

 

Specific Qualifications/Abilities:

  • High School diploma or equivalent
  • Must be at least 18 years of age
  • Must have excellent customer service skills with the ability to interact with a large fan base
  • Excellent communication skills with an enthusiastic and professional attitude
  • Cash handling experience and management of cash and credit reconciliation a plus
  • Motivated and goal-oriented to reach or exceed sales milestones
  • Ability to work independently as well as in a team environment
  • Genuine enthusiasm for community involvement within the sports and entertainment world
  • Ability to work a flexible schedule, including nights, weekends and holidays as required
  • Must be able to work a minimum of 80% of Anaheim Ducks home games at Honda Center
  • Ability to walk and/or stand for long periods of time
  • Ability to climb up and down stairs multiple times during shift

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Sales & Marketing: Client Relations/Customer Service
Account Service Representative - Anaheim Ducks Hockey Club (Anaheim, CA)

Account Service Representative – Season Ticket Retention

                                                 

The Account Service Representative is a full-time, non-exempt position within the Season Ticket Retention Department.  The primary responsibility for an Account Service Representative is the retention and satisfaction of the Anaheim Ducks season ticket holders.  The incumbent of this position must be self-motivated and able to meet and exceed stipulated service, sales and retention goals.  The ability to sell and make outbound calls to upgrade clients is a vital role in this position.  This position reports directly to the Director of Customer Service and Retention.   

Examples of Duties/Essential Functions:

• Create relationships with Season Ticket Holders to maximize renewal percentages by going above and beyond to proactively provide outstanding service to assigned accounts in a timely manner with the goal of creating a Great Experience for our guests.

• Make outbound calls to proactively renew “fence sitters” to elevate season ticket renewal percentage.

• Generate new business revenue through upgrades, add-ons, referrals, and new sales of ticket packages and suites to meet yearly designated goals.

• Responsible for Season Ticket Renewal process including coordinating mailings, following up with customers, confirming orders, and providing necessary information and documentation to clients to assist them with their renewals, as well as assisting in the operation of the Select-A-Seat upgrade event.

• Effectively execute the season ticket touch point program, communicating with accounts in a 1:1 relationship in management designated number of contacts per season.

• Proactively respond (in person, via phone and/or email) to client requests, inquiries and concerns from assigned accounts in a timely manner for activities including printing invoices and receipts, following up on outstanding payments, mailing/emailing documents, securing signed invoices, etc.

• Provide problem solving to secure reasonable solutions in a timely manner by utilizing available building and team resources.

• Assist in fulfilling all season ticket holder benefits as planned each season.

• Assist in game day responsibilities (in person meetings, service table) as well as at special events held by the Anaheim Ducks organization to solidify relationships with season ticket holders.

• Assist other service representative’s clients as needed during games, via the general phone line and during absences.

• Provide daily documentation to track all account correspondence and activities in CRM database.

• Other duties as assigned.

Qualification Standards:

• Bachelor’s Degree from an accredited four year college or university or equivalent experience

• Minimum of two (2) years prior sales and retention experience; preferably in a sports environment. 

• Outstanding communication skills, both written and verbal. 

• Demonstrated experience providing outstanding customer service.

• Aggressive, competitive and committed to meeting and exceeding stipulated service and sales goals.

• Proven time management and organizational skills; ability to effectively manage dozens of tasks simultaneously.

• Ability to handle both internal and external customers with the highest level of integrity.

• Self-starter with ability to self-manage without constant supervision.

• Flexible schedule with the ability to work nights, weekends and some holidays as required.   Must be available to work all Ducks home games and some away games.    

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Communications: Media/Public Relations Servicing
Communications Intern - Anaheim Ducks (Anaheim, CA)

Intern – Communications (Full-time, Seasonal)      

                                     

The Communications Intern supports department efforts during the NHL season. This individual will possess a strong desire to learn from and contribute to a staff that often operates within a fast-paced, demanding environment. This position reports to the Media & Communications Manager.

Examples of Duties/Essential Functions:

 The Communications Intern will execute the tasks included (but not limited to) below:

  • Daily clippings
  • Press box set-up
  • Dissemination of media updates
  • Interaction and fulfillment of on-site media requests
  • Credential execution
  • Game notes composition
  • Statistical research projects
  • Collecting audio files for media use
  • Preparation of an extensive weekly report on Anaheim Ducks prospects
  • Editing of club publications, including the media guide, postseason guide, press releases, etc.
  • Overall assistance with a multitude of tasks that vary on a daily basis

Specific Qualifications/Abilities:

  • Bachelor’s degree in Communications/Journalism/Public Relations or related field. Six months experience within an office environment preferred
  • Understanding of sports marketplace and entertainment industry (including strong knowledge of the sport of hockey)
  • Extremely strong written skills with a detail-oriented eye
  • Strong organizational skills with ability to take on multiple tasks, completing them on a short deadline in a fast-paced environment
  • Proficient in Microsoft Word & Excel
  • Extremely flexible schedule, including the ability to work nights and weekends

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work 40 hours per week?

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Internships: Marketing
Fan Development Intern - Anaheim Ducks Hockey Club (Anaheim, CA)

Marketing Intern-(Full-time, Seasonal)

                                                

The Marketing Intern is a full-time seasonal position within the Marketing Department of the Anaheim Ducks.  This position will focus on administrative duties that relate to the needs of the team’s grassroots and Fan Development marketing initiatives.  In this role you will be responsible for assisting in the execution of several programs in and out of the office. The goals of the programs are to integrate the team, players and the Anaheim Ducks brand into the community.  EOE

 

Examples of Duties/Essential Functions:

 

  • Assist in the development of various marketing programs
    • Anaheim Ducks G.O.A.L. Hockey Program:
      • Assist in cultivating relationships with local ice and roller hockey rinks in Southern California and leverage the existing youth hockey community programs.
      • Work with the local rink managers and organizations to establish events and programs.
      • Assist manager with each of the G.O.A.L. initiatives including S.C.O.R.E. a G.O.A.L., Throw-Back Classic, Mini 1-on-1, All-Star Academy, Anaheim Ducks High School Hockey League and the i3 Roller Hockey League.
      • Search for High School bands to compete in a talent show during the High School Hockey League All-Star Game.

o   Wild Wingers Kids Club:

§  Manage the Kids Club database and assist with communication regarding Kids Club inquiries.

§  Work with fulfillment house to pick up/drop off additional kits before and after game days.

§  Assist with the planning and execution of all Kids Club parties.

§  Act as the contact for the off-site storage facility and keep up to date inventory of promotional items, remaining kits and sales brochures.

§  Work Kids Club promotional events and all Anaheim Ducks home games to sell and promote the kit/club.

§  Assist with papering the arena prior to Ducks home games.

 

o   Anaheim Ducks S.C.O.R.E. (school program):

§  Assist in the scheduling, planning, and logistics with the Anaheim Ducks school events program. Provide support for school open houses, carnivals, literacy days, and assembly events throughout the season.

§  Oversee the Reading Is the Goal literacy program which includes responsibilities such as database management, promotional items procurement, and scheduling classroom parties.

§  Work on various tasks involving databasing, event planning, creative design, and content creation for all Ducks S.C.O.R.E. programming (Reading Is the Goal, Captain’s Challenge, First Flight Field Trip, etc.)

§  Assist in the planning of the 10th annual Anaheim Ducks S.C.O.R.E. Street Hockey Shootout.

o   Die Hards - Official Anaheim Ducks Booster Club

      • Assist with the Die Hards event and game-day tasks.
      • Assist in planning and executing Die Hards events such as the Holiday Party, End of Year Party and Road Trip.
      • Work with the Die Hards Advisory Committee to supervise working and parking passes for game-day Die Hards staff.
      • Act as the contact for additional item requests from Advisory Committee.
      • Assist Advisory Committee in fulfillment of VIP Program incentive items.

Qualification Standards:

 

·         Bachelor’s Degree or equivalent

·         Working knowledge of basic productivity applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.)    

·         Familiar with community outreach and service activities and genuine enthusiasm for charitable involvement

·         Excellent communication skills, both written and oral

·         Effective time management and organizational skills

·         Ability to work with diverse populations, including adults and children of all ages

·         Must be detail oriented, motivated and a self-starter with a high level of energy and commitment

·         Flexible schedule with the ability to work nights, weekends and some holidays as required   

·         Passionate and knowledgeable about the Anaheim Ducks, hockey and sports in general

·         Possess a valid California driver’s license and a good driving record  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work 40+ per week

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Sales & Marketing: Mascot
Marketing Live Events Coordinator - Anaheim Ducks (Anaheim, CA)

The Marketing Live Events Coordinator will serve as the Ducks mascot “Wild Wing” and assist with various grassroots marketing initiatives, community and special events and other projects and activities as necessary which encompass the marketing strategy of the Anaheim Ducks. The ideal candidate would have experience performing as a mascot; possess excellent non-verbal communication skills, athletically and physically fit, and have a creative and humorous personality. This position is a full-time, non-exempt position reporting to the Senior Marketing Manager.

Examples of Duties/Essential Functions:

• Operate as Wild Wing for Marketing, Corporate Partnership, Community Relations, Public Relations, and Signature Events and The Rinks appearances.
• Work to assist the Entertainment Department with the game presentation experience (develop, create and execute new performance skits).
• Perform as the mascot at select Ducks home games.
• Responsible for proper maintenance and care of the costume, wardrobe, props, etc.
• Take the initiative to book off-site Ducks themed events centered on mascot and Street Team inclusion.
• Work with New Media/Marketing staff to create a formal online booking process for paid appearances.
• Coordinate mascot appearance schedule.
• Estimate of total time performing as Wild Wing will encompass 40% of responsibilities.
• Assist the Marketing & Entertainment Coordinator with the planning and implementation of Street Team events at various off-site venues.
• Collaborate on new campaigns and strategies to help increase Anaheim Ducks exposure and community awareness.
• Attend weekly creative meetings with Marketing and game operations staff.
• Assist with other events, promotions and assignments as necessary and assigned.


Specific Qualifications/Abilities: 


• Ability to work in excessive heat or cold under stressful conditions while in costume.
• Capacity to perform simple acrobatic acts, within reason, while wearing the Wild Wing mascot suit.
• Excellent communication skills.
• Strong organizational and time management skills – must adhere to deadlines, multi-task and be able to prioritize.
• Good analytical and creative problem solving skills.
• “People person” who is confident and has a positive personality.
• Capability to work both independently, with minimal supervision, and in a team environment.
• Customer-service oriented.
• Ability to learn quickly and manage workload in a cooperative and demanding environment.


Qualification Standards:


• Possess a valid California driver’s license with a good driving record.
• Flexible schedule – Must be able to work home games, nights/weekends and holidays as required.
• Requires prolonged standing; ability to lift and carry up to 35 pounds.
• Must be able to work in outdoor conditions.
• Great personality
• Good with spontaneous crowd-interaction.
• Previous marketing, promotional or event experience preferred.
• Performer training a plus
 

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Administration/General Management: Administrative/Executive Assistant
Season and Group Sales Coordinator - Honda Center (Anaheim, CA)

Season and Group Sales Coordinator  

 

The Anaheim Ducks have a current opening for a Season and Group Sales Coordinator within the Ticket Sales and Service Department.  We would like to provide an opportunity for those internal candidates and referrals, both qualified and interested, to apply.

Season and Group Sales Coordinator (Full-Time, Non-Exempt)

 

Overview:

Provide administrative and clerical support to Season & Group Sales departments up to and including assisting with day-to-day operations.

Duties/Responsibilities:  

  • Provide clerical assistance to Season and Group Sales Account Executives in dealing with servicing issues with clients (ex: voicemail distribution, sending out sales collateral to prospects, sending out missing tickets, etc.)
  • Maintain and manage budget spreadsheet tracking, approved purchase orders and invoices for multiple department
  • Maintain updated collateral for account executives and send to potential clients when needed
  • Maintain referral file for all referrals to different sales departments
  • Coordinate all mailers for season ticket holders, mini plans, and group sales, including any letters that go out to season ticket holders and group leaders or letters that account executives may personally send
  • Assist Group Sales Account Executives with ticket order fulfillment including reserving seats, processing orders, shipping tickets, and working will call or merchandise pickup tables during games
  • Assist with game day responsibilities to include overseeing pre & post game ice times along with in-game fan experiences such as Zamboni rides, intermission activities, flag ceremonies, in game Wild Wing appearances and other fan experiences.
  • Coordinate with Entertainment department to get all messages and reads on message boards
  • Create and update the Group Sales in-game events calendar
  • Coordinate Silent Auction process to include creating game-by-game paperwork, auction set-up and close-out, as well as maintaining proper accounting records and communication with Finance department
  • Coordinate Group and Season Sales events (receptions, orientations, mixers and B2Bs) and keep track of all RSVPs for events
  • Maintain merchandise inventory and budget for both season and group sales department
  • Coordinate with Community Relations and Marketing departments for team signings, player appearances, and other needs (ex. Wild Wing visits, school visits)
  • Work with Retention Manager to organize and maintain STH Rewards Program
  • Assist in administrative organization of yearly Select-A-Seat
  • Other duties as assigned

 

 Qualifications:

  • College degree or equivalent work experience
  • Minimum of 1 year experience working in an administrative support role; preferably with a customer service focus. 
  • Ability to prioritize and multi-task in a fast paced environment.

·         Ability to accurately calculate simple mathematics such as addition, subtraction, multiplication

  • Excellent interpersonal and communication skills; comfortable interacting with all levels of staff, clientele and vendors. 
  • Proficiency in Microsoft Office programs such as Word and Excel.
  • Strong attention to detail and solid organizational skills
  • Budgeting experience preferred
  • Archtics ticketing system experience a plus 
  • Ability to work flexible hours including evenings, weekends and holidays as required.

 

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Communications: Social Media
Social Media Coordinator - Honda Center (Anaheim, CA)

Social Media Coordinator – Full-time

Honda Center is seeking a creative and qualified individual to support the marketing department, with a focus on the day-to-day operational aspects of promotion for Honda Center’s social media channels. The position’s primary goals include working with the Media & Communications Manager on ideas to cultivate fan engagement, planning social media posts and campaigns, and optimizing social media campaign performance. The Social Media Coordinator will work cross-functionally with all members of the marketing team on promotions development, and will be responsible for proactively monitoring campaign performance to determine when strategic shifts are required to meet goals.  In addition, the Social Media Coordinator will provide daily performance, follower, and engagement updates across all social media channels. 

We are looking for an experienced contributor passionate about social media, innovative brand communication, the entertainment industry, and social communities. This role will help refine and execute strategies to promote upcoming events online, grow our social channels, increase content reach and engagement, leverage user generated content, and optimize social spend.  The ideal candidate is driven and self-motivated, with a proven record of accomplishment of large-scale community development efforts and social media marketing in the entertainment industry.

 Examples of Duties/Essential Functions:

  • Write, edit and update content for the Honda Center social media sites, including Facebook, Twitter, Instagram, Snapchat, YouTube, etc.
  • Maintain communication with fans/followers on Honda Center social media sites and increase the number of fans/followers.
  • Track and analyze social media performance.
  • Track key performance indicators (KPI) across channels that support organizational goals of measuring the efficacy of social interaction and proving ROI including fan engagement, lead conversion, social advertising effectiveness, and sentiment as well as identification of areas of improvement.
  • Act as public-facing representative of Honda Center and communicate on behalf of the brand across multiple channels.
  • Real time coverage of Honda Center events. Includes shooting, editing and publishing video/photo on social media sites.  
  • Use social media for marketing purposes for Honda Center events; create promotional contests to accomplish marketing objectives.
  • Pitch social media video-feature concepts.
  • Maintain daily and weekly social media production and social marketing calendars.
  • Identify and advance new social networks and trends.
  • Assist other departments with relative work as requested.
  • Other duties as assigned

Qualification Standards:  

  • Bachelor’s degree or equivalent experience.
  • Minimum 1-3 years proven online marketing and social media experience.
  • Immersed in social networks (Facebook, Twitter, LinkedIn, YouTube and others), blog reader/writer/publisher.
  • Must possess basic photo, audio and video editing skills. 
  • Superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Deadline-oriented; experience at getting projects done quickly, with high standards of quality.
  • Intense passion for growing the social media aspects of the business.
  • Flexible schedule with the ability to work nights, weekends and some holidays as required.  
  • Passionate about the live entertainment industry.
  • Candidate may be required to provide specific examples of their work.

Pluses

  • Advanced degrees in communication, journalism, marketing or related field.
  • Social media certifications.
  • Familiarity with project management and process improvement.
  • Experience with social scheduling and analysis applications such as HootSuite or buffer; Facebook Custom Audiences, Twitter advertising and TrackMaven.
  • Video production experience.
  • Experience with Photoshop, Adobe Premiere, Final Cut Pro and Audacity or Soundcloud.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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