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Sales & Marketing: Ticket Sales
Account Executive - Group Sales - Anaheim Ducks Hockey Club (Anaheim, CA)

Summary:   The Group Sales Account Executive is responsible for selling group tickets for Anaheim Ducks games within the Orange County corporate community and surrounding areas.  This position reports directly to the Manager of Group Sales.   

Examples of Essential Duties/Responsibilities:

  • Achieves pre-determined weekly, monthly and annual sales goals.
  • Generates group sales through outbound calls and outside appointments.
  • Aggressively prospect local and regional companies for new group sales opportunities.
  • Secure prospect meetings that result in comprehensive needs analyses to gain further understanding of the prospects’ goals and objectives.
  • Services and up-sells existing group ticket accounts.
  • Maintain computerized records of all clients and prospects with our CRM system
  • Develop, maintain and build own prospect list in addition to any leads provided by the company
  • Participate in events, promotions, client entertainment and other activities as required.
  • Handles customer service and ticketing issues of assigned group customers.
  • Assists with creative concepts for production of group sales materials including brochures, fliers and all other support materials.
  • Develops professional relationships with current clients for referral leads.
  • Coordinates with other departments to organize events that generate group ticket sales.
  • Works Ducks games and assists groups with in-game experiences including but not limited to pre/post game ice times, intermission activities, Zamboni rides and silent auctions.
  • Staffs ticket sales tables for Ducks games in addition to outside functions including luncheons, business shows, conventions, grassroots marketing initiatives, etc.
  • Performs other duties and responsibilities as assigned.

 

  Specific Qualifications/Abilities:

  • College degree or equivalent
  • 1-2 years prior sales experience with preference selling to high-end/VIP clientele through outside meetings and appointments
  • Excellent communication skills, both written and oral
  • Ability to effectively prospect (‘cold call’) companies for qualified sales leads and to call on executive level decision-makers for new business opportunities
  • Ability to work towards achieving pre-determined sales goals
  • Effective time management skills
  • Natural assertive approach and positive attitude
  • Quality presentation skills
  • Ability to be a team player and enjoy working in a team environment
  • Self-motivated
  • High energy and passion for what you are selling
  • Working knowledge of Microsoft Office applications and customer relationship programs
  • Flexible schedule with the ability to work nights, weekends and some holidays as required.
  • Valid driver’s license required with good driving record

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year of sales experience?

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Finance: Accounts Payable/Accounts Receivable
Accounting Clerk - Honda Center Ducks (Anaheim, CA)

Accounting Clerk – Part Time

This is a part-time, non-exempt position located within the Food and Beverage Department at Honda Center. The responsibilities of the position are to assist the F&B Accounting Department with various tasks related to Accounts Payable (AP) and Accounts Receivable (AR).  This position reports directly to the F&B Controller.   

EXAMPLES OF ESSENTIAL DUTIES/RESPONSIBILITIES: 

  • Assist F&B Accounting department with opening mail, inputting payables, mailing checks, filing invoice/check support, and other department filing needs
  • Maintain A/P invoices and files timely and accurately; Audits invoices against purchase orders, researches discrepancies, and approves for payment; Prepares invoices for A/P checks
  • Assist with follow-up and research on open/outstanding A/P invoices; manage vendor statements and reconcile on a monthly basis; communicate with external vendors.
  • Maintain A/R documentation/invoices and files timely and accurately; assemble invoices for payment processing and customer inquiries; prepare and maintain event direct bill items such as intercompany working-meal receipts, Suite billings, and invoices, etc.
  • Perform follow-up and research on open/outstanding A/R invoices; manage customer statements/aging reports and communicate to Accounting team when payment is past-due; communicate with internal and external customers.
  • Assist in annual audit requests, pulling invoices, event-based documentation, and check support; photocopying and emailing documents.
  • Perform administrative support for the Accounting Department including, data entry, filing, photocopy, scanning, opening and distributing mail, and other administrative departmental tasks as assigned
  • Assist in other F&B Accounting projects and tasks as needed

 SPECIFIC QUALIFICATIONS/ABILITIES:

  • High School Diploma required
  • 1+ year of previous experience performing accounting related tasks
  • Proficiency in Microsoft Office suite
  • Experience with Microsoft NAV accounting software preferred
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to clearly express and address objectives
  • Strong attention to detail
  • Strong ability to work efficiently and accurately, even with deadlines
  • Customer-service oriented

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Facility Operations/Security: Food/Beverage Management
Concessions Manager - Honda Center Ducks (Anaheim, CA)

Summary: The Concession Manager will support the staffing of all concession team members, as well as, support the menu development & event planning for the concessions operations.  This position will also be responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are maintained at all times. This position reports to the Manager of Concessions Operations.

Examples of Essential Duties/Responsibilities:  

  • Support the hiring, training, staffing, and scheduling of all concession team members
  • Support the menu development and event-based planning for approx. $15M in concessions revenue overall permanent and portable concession stands and bars throughout the venue
  • Engage with venue guests, as well as, team members to ensure exceptional hospitality is received at all times
  • Responsible for the safe service of all alcoholic beverages
  • Responsible for maintaining sanitation standards throughout the venue
  • Responsible for ensuring food quality in presentation and production throughout all concession location, as well as, the remainder of the venue
  • Oversee and support the mentorship and development of all concessions supervisors and team members on a daily basis
  • Other responsibilities and tasks as deemed appropriate by Manager of Concession Operations and Senior Management Team at Honda Center

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree in a related field or equivalent experience with a minimum of 2 years’ experience working in a Food & Beverage environment, concessions experience preferred
  • Experience in an organization that has opened/acquired a new venue is preferred
  • Experience leading teams
  • Attention to detail
  • Excellent written and verbal communication skills
  • Solid organizational skills with the ability to handle multiple projects at one time
  • Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)
  • Knowledge of Bypass preferred (or another POS/ inventory system)
  • Knowledge or experience with development of beverage programs preferred/ desired
  • Ability to work a flexible schedule including, nights, weekends and holidays
  • Ability to work in fluctuating temperatures

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

HEAVY

  • Exert up to 20 lbs. of force constantly to move objects
  • Exert up to 50 lbs. of force frequently
  • Exert up to 100 lbs. of force occasionally

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have food and beverage experience?

2. Do you have management experience?

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Administration/General Management: General Management/Profit & Loss
Director, Skating - The Rinks (Anaheim, CA)

Overview:

The Figure Skating Director for The Rinks will oversee all figure skating programs and systems in each of The Rinks existing ICE facilities including Anaheim ICE, Lakewood ICE, Westminster ICE, Yorba Linda ICE and Poway ICE. This individual will play an instrumental role in launching the figure skating program in our new Great Park ICE and Sports Complex to be opened mid-2018. This position requires a driven and passionate skating professional with proven business acumen.

Responsibilities:

Administration

  • Manage and work with skating managers and leads from each ICE facility
  • Direct facility scheduling and events including facility competitions, training camps, Learn-to-Skate programs and all special events.
  • Direct organization and promotion of skating shows, summer programs, seminars, competitions, and test sessions in cooperation with figure skating club, USFS, ISI, PSA, USOC and other entities.
  • Develop and implement policies and long-range plans for department.
  • Serve as a liaison between the company and entities such as U.S. Figure Skating, Ice Skating Institute, and The Professional Skaters Association.
  • Ensure compliance to all company Standard Operating Policies
  • Ensure safety by promoting security, first aid and emergency guidelines and procedures.

 Program Management

  • Oversee administration of all skating scheduling. Coordinate with facility master schedule to ensure productivity of ice programming.
  • Forecast and manage operations budget for programs including: labor costs, administration costs, projected revenue, marketing and other expenses
  • Participate in establishing and maintaining pricing strategy for all programs and events. 
  • Oversee all program development by Skating Managers
  • Ensure development of all areas of the sport including singles, pairs, ice dance, synchronized skating, and theater on ice. 

Human Resources

  • Oversee selecting, hiring, and training of figure skating department staff.
  • Oversee employee relations guidelines, internal situations and resolutions including discipline.
  • Develop, implement and manage on-going manpower plan and maintain retention
  • Ensure all positions are filled with qualified personnel in a timely fashion.
  • Maintain open lines of communication within the organization.
  • Promote the successes of team members along with the company’s vision and values
  • Ensure professional growth and development of all figure skating staff members.
  • Communicate goals and expectations to ensure consistency.
  • Ensure professional growth and development of all direct reports by encouraging awareness of industry trends, new methods and equipment for ice and facility maintenance and taking an active role in community activities and business relevant regional and national associations.
  • Administer incentive and recognition programs.

Finance Administration

  • Oversee department payroll
  • Accountable for all financial assets of the department
  • Monitor budget and financial affairs of the department and its sponsored programs including but not limited to Learn-to-Skate, competitions, shows, and camps.  
  • Oversee and ensure accurate record keeping and management of statistical and financial information of all programs
  • Forecast and monitor operations budget including labor, marketing, & administrative costs, and projecting revenue.
  • Ensure payroll levels are within pro forma guidelines.
  • Oversee and track Profit and Losses.

Program Growth and Guest Experience

  • Ensure Guest experience is representative of The Rinks/Anaheim Ducks name in programming quality and service.
  • Promote growth of the company through cooperative management of each facility.
  • Ensure all programs within each of The Rinks facilities work cohesively to build the sport and the company’s vision.
  • Maintains highest level of Guest Service both internally and externally.
  • Develop and administer feedback and evaluation programs.
  • Demonstrate the initiative and commitment to communication and teamwork to assure optimal Guest Service

Qualifications:

  • Extensive knowledge of the sport including competitive history/show experience and coaching experience
  • 10 years of progressively responsible experience in all aspects figure skating department development
  • National/international level coach with PSA Master or Senior rating and an iAIM Certified Skating Director
  • Comprehensive knowledge of U.S. Figure Skating, Learn to Skate USA, Ice Skating Institute, and the Professional Skaters Association.
  • Highly involved in the growth of the sport and with various organizations
  • Familiarity with additional training techniques such as Dartfish video technology and off-ice training programs.
  • Able to maintain accurate and complete records.
  • Strong knowledge of sports and recreation programming.
  • Must possess outstanding interpersonal, leadership and organizational skills.
  • Bachelor’s degree preferred
  • Ability to work flexible schedule with changing days off and hours, including weekends, holidays and early mornings, late evenings
  • Ability to communicate The Rinks/Anaheim Ducks vision and commitment to quality service, products and entertainment.
  • Service-minded self-starter who is highly motivated and possesses characteristics of energy, enthusiasm, assertiveness, drive and a sense of fun.
  • Ability to articulate ideas, both verbally and in writing with excellent presentation.
  • Exemplifies strong leadership skills and serve as role model.
  • Present a consistent professional, motivational, enthusiastic management style.
  • Demonstrates the desire to establish and maintain effective working relationships with the individuals with varied personalities and at different levels.
  • Is flexible and enjoys working in a fast-paced environment with frequently changing priorities. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 10 years progressive experience in Figure Skating Department development?

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Finance: Accounts Payable/Accounts Receivable
Payroll Accountant - Honda Center Ducks (Anaheim, CA)

Summary: This is a full-time position located within Anaheim Arena Management, with specific oversight of the Food & Beverage Department at Honda Center.  The Payroll Accountant is responsible for performing all activities necessary to process payroll, including but not limited to maintaining employee and payroll related records, processing voluntary and involuntary deductions, documenting and updating procedures, preparing accounting G/L related entries, account reconciliations, and preparing miscellaneous reports for management, etc.  This position resides with the Accounting Department of Anaheim Arena Management.  

Examples of Essential Duties/Responsibilities:

PAYROLL

• Review and process bi-weekly payroll using ADP Workforce and ABI Timekeeping System.

• Import payroll information into ABI and ADP

• Interface with payroll service vendor (ADP) to resolve problems and address operational issues as they arise

• Review and enter garnishments, tax levies, etc. for accuracy prior and after processing

• Maintenance of ABI Timekeeping System for changes and updates in accordance to business needs and payroll laws.

• Review and catalog payroll reports; organize and maintain detailed documentation from ABI and ADP per payroll cycle.

• Update payroll records by entering changes relating to job status, position, rates, address, etc.

• Process any/all payroll manual checks; timely issuance and delivery of termination checks

• Timely distribution of W-2s and required employee notifications.

• Maintenance of employees’ 401(k) deductions, Safe Harbor employer match, and employee loans; Timely bi- weekly submission of 401(k) information on all participants

• Generation of various labor reports using ADP Reporting or ABI for management or other outside agencies.

• Respond to payroll-related inquiries from team members and Managers

• Maintain current knowledge of and compliance with all applicable state, federal and local wage laws and regulations

• Other duties as requested

ACCOUNTING

• Post labor distribution by G/L classification, per department, event code, and event type into G/L

• Ensure cash reconciliation of payroll posting on a bi-weekly basis.

• Posting of G/L entries in Accounting software (Navision)

• Partner with Human Resources, Controller, and other Managers with labor reports as required/requested

• Maintain balance sheet account reconciliations for compensation and benefits-related G/L accounts

• Provide audit support for various annual audits

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Bachelor’s Degree or equivalent experience

• Minimum 5 years’ of payroll experience working with a large volume of employees

• At least 1 year experience processing payroll using ADP

• Experience using ABI or other timekeeping system

• Proficiency using Microsoft Office products (Word, Excel and Outlook)

• Strong attention to detail and solid organizational skills

• Accurate and efficient with the ability to meet deadlines

• Strong level of integrity; comfort with handling sensitive information

• Ability to work independently as well as in a group setting

• Ability to prioritize while handling multiple projects

• Independent thinker; able to initiate ideas and execute upon approval

• Able to take direction from multiple parties

• Excellent communication skills; both written and verbal

• Ability to work a flexible schedule including night, weekends, and some holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have more than 1 Year of ADP knowledge?

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Sales & Marketing: Client Relations/Customer Service
Premium Sales and Service Coordinator - Anaheim Ducks Hockey Club (Anaheim, CA)

Premium Sales & Service Coordinator  

The Premium Coordinator is responsible for supporting sales efforts, servicing existing clients and ensuring a high renewal rate of Club Seat and Suite accounts. 

Examples of Essential Duties/Responsibilities: 

  • Support Sales staff by creating/managing transaction paperwork such as contracts, amendments, invoices and payment plans for new and renewing Premium accounts. 
  • Serve as on-site Service representative during Honda Center events/Ducks games; interface with clients and their guests in person; enforce building policies during events. 
  • Manage accounting of Food & Beverage invoices.
  • Assist in maintaining the look of Premium-related areas within the arena, primarily the individual suites, by performing suite checks, and following up on maintenance and housekeeping requests.
  • Manage gift inventory of autographed Ducks items as well as other stored giveaways.
  • Maintain RSVP lists for annual Premium events such as ice-skating parties, off-site Premium dinners, Watch Parties, client road trips, etc.
  • Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department.
  • Assist in overseeing part time Concierge staff.
  • Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within department as needed.

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree or equivalent
  • 1-2 year’s customer service experience / sales support working with high-end/VIP clientele.
  • Minimum 1 year experience working in an office environment in a support role.
  • Minimum 1 year experience working with legal contracts.
  • Basic understanding of accounting and invoicing; ability to accurately calculate simple mathematics such as addition, subtraction, multiplication.
  • Basic working knowledge of Microsoft applications (Word, Excel, and Outlook).
  • Strong attention to detail and solid organizational skills
  • Excellent interpersonal and communication skills, both written and verbal
  • Knowledge of CRM, Archtics, ABI helpful.
  • Ability to work a flexible schedule including nights, weekends and some holidays.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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