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Administration/General Management: General Management/Profit & Loss
Community Ice Arena - Business Manager - Chicago Blackhawks (Chicago, IL)

Department:  Community Ice Arena

Reports To:  General Manager, Community Ice Arena

Supervises:     Front Desk Personnel

                        Skate Guards

                        Fitness Center Manager

GENERAL DESCRIPTION

Cross-functional business involvement in the operation of the ice arena to achieve optimal operating performance and budgetary goals. 

PRIMARY RESPONSIBILITIES

  • Serve as a core operating/business manager of the facility.
  • Liaison for financial reporting to Chicago Blackhawks finance department.
  • Day to day management of all financial transactions.
  • Process payments for sales transactions including credit card processing.
  • Review invoices and expenses to proper approvals, accuracy and assess adequacy of budgets.
  • Work with all disciplines on annual budget process.
  • Oversee the customer facing front desk operations, which includes managing the front desk staff and assisting on front end tasks as needed.
  • Hire, develop and train front desk personnel to convey a professional image while interacting with patrons, participants and other staff.

 

DESIRED COMPETENCIES

  • Prior experience in the management of a public facility, specifically an ice arena
  • Strong organizational and time management skills. 
  • Ability to problem solve and manage customer situations.
  • Promotion of a family friendly environment while encouraging excellent customer service, teamwork and positive attitueds
  • On call at all times as needed

 

KNOWLEDGE AND SKILL REQUIREMENTS

  • Bachelor’s degree from an accredited college or university; preferably in business administration, facilities management, or other related field.
  • Minimum of 5-7 years of related experience, preferably in public assembly facility management
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety operations
  • Excellent computer skills; specifically in Max Solutions, Microsoft Excel, Word, and Outlook
  • Strong interpersonal and supervisory skills
  • Ability to work flexible hours, including nights, weekends and holidays.

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Administration/General Management: General Management/Profit & Loss
Community Ice Arena-Assistant General Manager - Chicago Blackhawks (Chicago, IL)

Department:  Community Ice Arena

Reports To:  General Manager, Community Ice Arena

Supervises:     Part-Time Coaches & Instructors

                        Community Event Coordinators

GENERAL DESCRIPTION

Assist General Manager with overall operation and management of the community ice arena with special attention being given to the planning and management of all hockey related programs and activities, overall ice schedule management and assisting with facility operations.

PRIMARY RESPONSIBILITIES

  • Serve as a core operating/business manager of the facility.
  • Maintain a comprehensive schedule for all ice and room usage in the arena.
  • Responsible for insuring maximum ice usage by managing an efficient schedule to work towards profitability while balancing group needs.
  • Manage and coordinate all hockey programs and activities, including but not limited to adult leagues, learn to skate programs, camps, clinics, tournaments and more.
  • Manage entire process of showcase level events, including development opportunities and implementing large scale hockey tournaments.   
  • Supervise and train part-time coaching staff and instructors.
  • Work closely with Chicago Blackhawks Fan Development and Foundation departments to assist in the implementation of youth hockey and community development programs.
  • Manager Event Coordinators who will assist with the day-to-day functions of community programs.
  • Work with General Manager and Chicago Blackhawks on implementation of sponsorship and promotional opportunities.

 

DESIRED COMPETENCIES

  • Prior experience in the management of a public facility, specifically an ice arena
  • Level 4 hockey coaching experience or similar skill set required.
  • Scheduling system proficiency - Must be fluent in a max ice program, such as Max Solutions. 
  • Hiring and training proficiency to recruit qualified instructors for skating classes, programs and camps
  • Ability to work flexible hours and be on call at all times as needed

KNOWLEDGE AND SKILL REQUIREMENTS

  • Associates or Bachelor’s degree from an accredited college or university; preferably in Sports Management, Facilities Management, or other related fields
  • Minimum of 5-7 years of related experience in public assembly facility management
  • Equivalent combination of education and experience may be taken into consideration.
  • Knowledge of the hockey community in the Chicagoland area.
  • Knowledge of Ice Arena Management and STAR Facility guidelines
  • Certified Ice Rink Manager (CIRM), helpful
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety operations
  • Excellent computer skills; specifically in Max Solutions, Microsoft Excel, Word, and Outlook
  • Knowledge of how to creatively plan hockey programs and activities
  • CPR Certification, will be trained.
  • Strong interpersonal and supervisory skills
  • Outstanding time management skills 

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Internships: Any Internship
Digital Content Intern - Chicago Blackhawks (Chicago, IL)

Digital Content Intern

Department:  Digital Content

Reports To:  Senior Executive Director, Digital Content

DEPARTMENT OVERVIEW

The Chicago Blackhawks Digital Content Department is responsible for web, social, video and print media relating to the team and organization, including chicagoblackhawks.com, Blackhawks Magazine, all official social media channels and Blackhawks TV.

PRIMARY RESPONSIBILITIES

  • Assist Digital Content Coordinator with daily tasks such as writing, editing and website management
  • Contribute content for Blackhawks publications (print projects, Blackhawks Magazine, web articles, etc.) and official website
  • Assist Social Media Coordinator with multimedia coverage of team activities and events for social platforms
  • Produce marketing and sponsorship copy for social, web and e-news campaigns
  • All other duties as assigned, including administrative tasks

 

DESIRED COMPETENCIES

  • Ability to be a self-starter in all assignments and projects
  • Must have a passion for sports and specifically hockey
  • Prioritize projects and multitask effectively to meet deadlines
  • Possess strong organizational ability and be detail-oriented

 

KNOWLEDGE AND SKILL REQUIREMENTS

  • Bachelor’s degree in a media-related field
  • Previous experience in sports, with a focus on writing and editing, social media and/or brand management
  • Working knowledge of internet tools, including HTML, as well as Twitter, Facebook and other common social media platforms
  • Adobe Creative Suite experience preferred
  • Excellent written and verbal communication skills, including copyediting and style guide fluency

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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