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Facility Operations/Security: Facility/Venue Management
Director of Hospitality - St. Louis Blues (St. Louis, MO)

Scottrade Center and Peabody Opera House is seeking a Director of Hospitality to provide best-in-class guest services at our sports and entertainment venues.

Responsibilities:

Core Work Activities:  Leading Guest Services Team - Maintaining Guest Services Goals - Managing Projects and Policies - Providing Exceptional Customer Service

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business, decision making; demonstrates honesty/integrity; leads by example.
  • Upholding Scottrade Center and Peabody Opera House standards for quality and performance in all phases of hospitality and guest services.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees.  Manages all day-to-day operations.  Understands employee positions well enough to perform duties in employees’ absence.
  • Meets with clients for site visits to assist with the pre-planning of future sporting events,  concerts, entertainment shows and guest functions.
  • Maintains current knowledge of local area, attractions and events.
  • Constantly innovating and promoting the guest experience.
  • Maintaining strong, collaborative working relationships with all applicable external vendors as well as all internal departments to ensure successful events.
  • Creating a best-in-class service team and ensuring that all events and interactions with guests are exceptional.
  • Providing input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the venues’ competitive position in anticipation of changing customer needs within the dynamic hospitality environment.
  • Keeps Guest Services team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Guest Services goals to produce desired results.
  • Preparing and submitting reports/monthly projections as required.
  • Reviews staffing levels to promote that guest service, operational needs and financial objectives are met.
  • Understands the impact of Guest Services operations on the sport and entertainment experience and business financial goals.
  • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Guest Services areas.
  • Handle guest complaints and verify that all guest issues are resolved.
  • Working closely with multiple sub-contractors to ensure all standards are met and terms of the contracts are followed.
  • Managing operational budget, monthly P&L statement, ensuring accurate financial reporting.
  • Verifies compliance with all Guest Services policies, standards and procedures.
  • Verifies venue policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support Peer Review Process.
  • Acts as the “Service Champion” for Guest Services and creates a positive atmosphere for guest relations.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds and handles guest problems and complaints.
  • Verifies employees are treated fairly and equitably.
  • Manages employee progressive discipline procedures for Guest Services Staff.
  • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Required Skills/Experience:

  • Bachelor’s degree in Business, Hospitality Management or related field.
  • Minimum of 5 years experience in a sports and/or entertainment venue.  Prior experience in the contract food service industry, venue operations, and/or premium services preferred.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and prioritize in a fast-paced, deadline-driven environment.
  • High level of personal and professional integrity and ethics.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Proficient in MS Office technology including Outlook, Word, Excel and PowerPoint.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Briefly describe your experience in a sports or entertainment venue.

2. Identify a successful implementation you created that improved guest experience.

3. If not local, are you willing to relocate to St. Louis at your own expense?

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Facility Operations/Security: Usher/Ticket Taker
Guest Services Host - St. Louis Blues (St. Louis MO, MO)

SUMMARY
If you know what world-class service is and think you have right skills, knowledge and abilities to improve the experience of each person you come into contact with, then the Guest Service Department at Scottrade Center or Peabody Opera House may be for you. The Guest Services Host is responsible for doing “whatever it takes” to ensure the safety and comfort for all guests that enter the facility while providing a positive guest experience.  Please note that these are part-time, event related, positions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet all guests as they enter assignment area or through turnstile.
  • Politely greet, escort and/or direct guests to correct seat.
  • Scan, tear and count tickets at the turnstiles and keep lines moving in an orderly manner.
  • Provide guests with building and area information; providing directions giving the shortest route.
  • Performs access control by permitting only authorized persons to enter an assignment building area.
  • Resolve basic seat discrepancies, including guest relocations, duplicate tickets and disabled guest seating.
  • Takes proactive steps to anticipate guests’ needs and prevents issues from escalating.
  • Monitor section for rule compliance, (i.e. smoking, drug use and unruly behavior). Visually monitors for contraband and informs guests of their options.
  • Monitors section for compliance and safety concerns.  Keeps all aisles, portals and walkways clear.
  • Responds accordingly to guest illness, guest injury or emergency procedures.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Picks up large trash in aisles and maintains a clean and safe work environment.

QUALIFICATIONS

  • Must be outgoing, polite, friendly and detail-oriented.
  • Ability to lift or carry up to 25 pounds or push guests in a wheelchair.
  • Ability to stand during an entire event in a cold arena.
  • Able and willing to handle tough, high-pressure situations while remaining calm and professional.
  • Must be able to work evenings and weekends, and must be available to work 70% of events at Scottrade Center or 60% of events at Peabody Opera House.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand this is a part-time/event-based position?

2. Are there any days of the week you cannot work?

3. Do you prefer to work at Scottrade Center or Peabody Opera House? You must choose only one venue.

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Facility Operations/Security: Security
Guest Services Security - St. Louis Blues (St. Louis, MO)

SUMMARY:
If you know what world-class service is and think you have right skills, knowledge and abilities to improve the experience of each person you come into contact with, then the Guest Service Department at Scottrade Center or Peabody Opera House may be for you.  Guest Services Security is responsible for doing “whatever it takes” to ensure the safety and comfort for all guests that enter the facility while providing a positive guest experience.  Please note that these are part-time, event-related, union positions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets all guests as they enter assignment area or through turnstile.
  • Assists Guest Service Hosts with taking tickets when needed.
  • Practices good verbal communication and attempts to diffuse situations without force.
  • If necessary, ejects guest(s) with minimum force and disruption to the event and other guests.
  • Completes incident and ejection reports as required.
  • Responsible for enforcing guest pass out procedures and monitoring outside smoking areas.
  • Provide wheelchair escorts as needed.
  • Performs access control by permitting only authorized persons to enter an assigned building area.
  • Provides guests with building and area information, providing directions giving the shortest route.
  • Responds accordingly to guest illness, guest injury or emergency procedures.
  • Monitor section for rule compliance, (i.e. smoking, drug use and unruly behavior). Visually monitors for contraband and informs guests of their options.
  • Resolve basic seat discrepancies, including guest relocations, duplicate tickets and disabled guest seating.
  • Takes proactive steps to anticipate guests’ needs and prevents issues from escalating.
  • Monitors section for compliance and safety concerns.  Keeps all aisles, portals and walkways clear.

QUALIFICATIONS:

  • Candidates must be at least 21 years of age and able to obtain an unarmed security license from St. Louis City/County. Please note this license requires an FBI background check and two-day class.
  • Must be outgoing, polite, friendly and detail-oriented.
  • Willing and able to actively engage people in tough, high-pressure situations while remaining calm and professional. Previous customer service experience is required.
  • Ability to stand during an entire event in a cold arena. Sometimes Guest Security are required to set up/take down chairs (must be able to life/carry up to 25 pounds) or push Guests in a wheelchair.
  • Must be able to work evenings and weekends, and must be available to work 70% of the events in the building.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are there any days of the week that you are not available for work?

2. Do you currently hold a security license?

3. Do you prefer to work at Scottrade Center or Peabody Opera House? Must choose only one venue.

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Facility Operations/Security: Usher/Ticket Taker
Guest Services Student Host (High School Students Only) - St. Louis Blues (St. Louis, MO)

Guest Service Student Hosts provide ushering, directing, and ticket scanning services. They greet guests and help them find the proper seat location. They are stationed at the entrances, in the seating area, and throughout the building.

Scottrade Center and Peabody Opera House hosts events year-round; however most events are from October through May. Students will get the opportunity to work Blues Hockey Games, Concerts, shows, and other events.

Requirements:

  • Students must be high school juniors or seniors in the fall of 2015.
  • Students must be at least 16 years of age upon their start date.
  • Students must have and maintain a cumulative “B” grade point average (strictly enforced).
  • Students must provide two letters of recommendation at their interview.
  • Student must provide an official copy of his/her most up-to-date high school transcript at the interview. (Downloads from school district web sites will not be accepted.)
  • Student must be available to work 50% of Scottrade Center or Peabody Opera House’s events each month. Most shifts will start at 5:30 p.m. and end no later than 10 p.m.
  • Students must meet Scottrade Center or Peabody Opera House’s appearance and employment standards.

Important Information:

  • Multiple applications will not increase your chance of being selected for interview.
  • Interviews will be conducted during late June and July.
  • Phones calls to the HR department to check on the status of your application will not be returned.
  • Students without transcripts and letters of recommendation will not be interviewed.
  • New hire orientation and training will be scheduled in late July and August.
  • Employees will be hired by the Scottrade Center or the Peabody Opera House. Employees cannot be employed at both venues.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you meet ALL of the requirements listed in the job description?

2. Do you prefer to work at Scottrade Center or Peabody Opera House? You must choose only one venue.

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Finance: Accounting/Finance other
Senior Accountant - St. Louis Blues (St. Louis, MO)

The St. Louis Blues/Scottrade Center is St. Louis’ premier sports and entertainment facility and one of the busiest in the nation. Millions of visitors each year come through the turnstiles for St. Louis Blues Hockey, concerts from world-class performers, college basketball and numerous family shows. It takes a passionate, dedicated, service-oriented team of hundreds to make each event memorable for our Guests.

We have an immediate opening for a Senior Accountant. The candidate should have a strong cost analysis background, as well as, general accounting experience.

Essential Duties and Responsibilities:

  • Assist with monthly closing process including production of monthly financial statements, bank reconciliations, corporate cash flows, and management reports.
  • Managing the master contract database for tickets, suites, and sponsorship.
  • Responsible for revenue recognition and reconciling the balances against the general ledger and the CRM system.
    • Tracking Blues/Event ticket sales and reconciling the box office/Ticketmaster reports to recorded deposits (cash received) to actual event sales.
    • Responsible for submitting National Hockey League Box Office report, assisting with NHL League reports (i.e. Hockey Related Revenue Report), and other reports as needed.
  •  Creating/tracking departmental budgets, including:
    • Analyzing prior year line items and current year expectations in order to create budgets/forecasts.
    • Reviewing/investigating current month end balance as compared to budget for individual departments.
    • Informing departments and management team of overages, disposable cash, shortfalls, etc.
  • Preparing analysis requested from all levels of management, primarily requests to be utilized in monthly review meetings with departments and executives.
     

Qualifications:

  • Bachelor’s Degree in Accounting/Finance.
  • Three to six years staff accountant experience.
  • Accounting experience within the sports industry, professional sports franchise preferred.
  • Excellent analysis skills and organizational skills.
  • Strong initiative and problem solving skills.
  • Excellent oral and written communication skills.
  • Ability to interface and work with other departments within the company.
  • Financial accounting systems experience, Microsoft Great Plains preferred.
  • Ticketing system experience, Ticketmaster Archtics ticketing system preferred.
  • CRM software experience, KORE preferred.
  • Advanced Microsoft Excel and Word experience required.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your salary expectations.

2. Do you have three to six years experience as a staff accountant?

3. Are you local to St. Louis or willing to relocate at your own expense?

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Communications: Graphic Design/Creative Services
Temporary Publication Designer -- Blues Media Guide - St. Louis Blues (St. Louis, MO)

Summary:
The St. Louis Blues, Scottrade Center, and Peabody Opera House seek qualified candidates for the position of Temporary Publication Designer for the Summer. The primary responsibility of this position is to assist the Graphic Design and Public Relations department to redevelop the Blues Media Guide.

Essential Duties and Responsibilities:

  •  Work with the Design department to update the creative elements and layout of the media guide.
  •  Work with the Public Relations department (through the use of InCopy) to place content within the media guide.
  •  Perform other duties as assigned.

Qualifications

  • Must be able to work daytime hours and bring personal laptop to perform job duties.
  • Must be proficient in the following programs: Adobe Photoshop, Illustrator, Indesign and InCopy
  • Must be able to work with employees with limited InCopy experience and aid in the learning process of how to use InCopy.
  • Journalism, Production Design or Graphic design majors preferred.
  • Strong written and verbal communication skills are a MUST.
  • Excellent organizational skills
  • Experience in moving print documents to a digital format
  • Must maintain the utmost level of professionalism and confidentiality dealing with various VIPs within the organization.
  • Must be a team player.

ONLY CANDIDATES WHO COMPLETE THE ONLINE APPLICATION PROCESS AND SUBMIT A PORTFOLIO TO HROFFICE@STLBLUES.COM WILL BE CONSIDERED. Please submit a pdf portfolio or provide a link to a website if you have an online digital portfolio.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand that this is a temporary position only for the 2015 summer?

2. Are you local to the St. Louis area?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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