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Sales & Marketing: Game Operations/Presentation
Director of Entertainment - St. Louis Blues Hockey Club (St. Louis, Mo)

Job Description
This position is responsible for all St. Louis Blues Entertainment, games and fan interaction inside and outside the arena. Must be able to create first-class entertainment features to ensure partner fulfillment and fan enjoyment. The incumbent should be a highly motivated and creative self-starter with an unparalleled work ethic and the desire to be the best. 

 

Responsibilities

·  Responsible for all aspects of “Game Day” entertainment and fan interaction inside and outside the arena.?

·  Direct game day event staff including PA Announcer, Fan teams, Mascot, Sound Engineer, DJ, Emcees, Organist, etc.

·  Devise new and creative in-game and in-arena entertainment, including on-ice promotions, video pieces, fan interactive elements, mascot skits, etc.?

·  Integrate outside talent and props, arena technology, and company assets such as the Blues Entertainment Team and mascot into a cohesive well choreographed entertainment package.?

·  Participates in the logistics of non-game related events i.e., season ticket holder events, fan festivals, community relations events, watch parties, etc.

·  Create scripts that include event logs, pa messages, graphics, promotional videos and message boards.

·  Assist production department with game night graphics, video shoots and editing.?

·  Provides guidance to the Blue Crew & Mascot manager as well as coordinate auditions and supervise live entertainment programs (anthem singer, entertainers);?

·  Work in conjunction with the Broadcast Department, Graphics Department and Video Production Department to provide the game day fan experience.?

·  Manage relationships with vendors and suppliers including talent agencies, prop suppliers and manufacturers.

·  ?Concept and develop special events that relate to the promotional calendar, theme nights and giveaways in conjunction with marketing, ticket sales, corporate partnerships and community relations.?

·  Work in conjunction with corporate partnerships to develop creative in-game entertainment to satisfy partner and organization goals.?

Qualifications

·  Bachelor’s Degree required in a related field;  Mass Communications, Sports Management, or Theater.

·  3 – 5 years of hands-on experience required or equivalent experience accepted.

·  Proven ability to manage live show production under pressure.

·  Proven ability to innovate and assist team in the development of premier entertainment.

·  Strong organizational skills, time management skills and attention to detail required.

·  Ability to work independently without supervision, be self-directed and demonstrate initiative.

·  Ability to work collaboratively with others for whom you have no direct supervisory authority.

·  Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.

·  Participative collaborative style advocating team concepts and integration of activity across all departments.

·  Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

·  Exhibit good judgment and decision-making skills.

·  Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

·  Must be technically proficient with MS Office (Word, Excel, PowerPoint and Access);

·  Working knowledge of Production equipment and software is a plus.  Especially Adobe Premiere, After Effects, Photoshop, Daktronics, Switchers, Audio consoles, and Cameras.

 

 BENEFITS

• 17 days of paid time off, with 10 paid holidays.

•  Extensive benefit package that includes a 401(k) plan with a company match (after 1 year)

•  24/7 on-site fitness center

•  Tickets for Blues home games and select events at Scottrade Center and Peabody Opera House.

•  Company paid parking that is safe and convenient.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have working in “Game Day” presentation and fan interaction in professional or collegiate sports?

2. How many people have you managed and for how long? What is your management philosophy and style for managing a large staff from a variety of specialties (Dance Team, Mascots, Game Night Staff, Entertainers, PA announcer, Performance Team, Interactive Team, etc.)?

3. Please tell me about your best game day experience that you’ve created and implemented.

4. What has your experience been with contributing to the marketing of events and promotions for the team and game days?

5. What experience do you have with hockey in-game entertainment?

6. What are your salary expectations?

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Facility Operations/Security: Facility/Venue Management
Director of Hospitality - St. Louis Blues (St. Louis, MO)

Scottrade Center and Peabody Opera House is seeking a Director of Hospitality to provide best-in-class guest services at our sports and entertainment venues.

Responsibilities:

Core Work Activities:  Leading Guest Services Team - Maintaining Guest Services Goals - Managing Projects and Policies - Providing Exceptional Customer Service

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business, decision making; demonstrates honesty/integrity; leads by example.
  • Upholding Scottrade Center and Peabody Opera House standards for quality and performance in all phases of hospitality and guest services.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees.  Manages all day-to-day operations.  Understands employee positions well enough to perform duties in employees’ absence.
  • Meets with clients for site visits to assist with the pre-planning of future sporting events,  concerts, entertainment shows and guest functions.
  • Maintains current knowledge of local area, attractions and events.
  • Constantly innovating and promoting the guest experience.
  • Maintaining strong, collaborative working relationships with all applicable external vendors as well as all internal departments to ensure successful events.
  • Creating a best-in-class service team and ensuring that all events and interactions with guests are exceptional.
  • Providing input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the venues’ competitive position in anticipation of changing customer needs within the dynamic hospitality environment.
  • Keeps Guest Services team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Guest Services goals to produce desired results.
  • Preparing and submitting reports/monthly projections as required.
  • Reviews staffing levels to promote that guest service, operational needs and financial objectives are met.
  • Understands the impact of Guest Services operations on the sport and entertainment experience and business financial goals.
  • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Guest Services areas.
  • Handle guest complaints and verify that all guest issues are resolved.
  • Working closely with multiple sub-contractors to ensure all standards are met and terms of the contracts are followed.
  • Managing operational budget, monthly P&L statement, ensuring accurate financial reporting.
  • Verifies compliance with all Guest Services policies, standards and procedures.
  • Verifies venue policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support Peer Review Process.
  • Acts as the “Service Champion” for Guest Services and creates a positive atmosphere for guest relations.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds and handles guest problems and complaints.
  • Verifies employees are treated fairly and equitably.
  • Manages employee progressive discipline procedures for Guest Services Staff.
  • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Required Skills/Experience:

  • Bachelor’s degree in Business, Hospitality Management or related field.
  • Minimum of 5 years experience in a sports and/or entertainment venue.  Prior experience in the contract food service industry, venue operations, and/or premium services preferred.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and prioritize in a fast-paced, deadline-driven environment.
  • High level of personal and professional integrity and ethics.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Proficient in MS Office technology including Outlook, Word, Excel and PowerPoint.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Briefly describe your experience in a sports or entertainment venue.

2. Identify a successful implementation you created that improved guest experience.

3. If not local, are you willing to relocate to St. Louis at your own expense?

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Facility Operations/Security: Event Guest Relations
Guest Services & Premium Events Manager - St. Louis Blues/ Scottrade Center (St. Louis, MO)

The Guest Services Department is recruiting for a Guest Services & Premium Events Manager as a critical first point of contact for Guests, Team Members and Partners of the Scottrade Center. The manager is responsible for organizing and coordinating premium service operations. The manager assists the Guest Service Department by organizing, coordinating and supporting operational functions including budgets, event files and event related guest concerns. Strong organizational and communication skills are essential as is the ability to multi-task in a high pressure, fast paced, environment. Acts as the “Service Champion” for Guest Services and creates a positive atmosphere for guest relations. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business, decision making; demonstrates honesty/integrity; leads by example. Upholding Scottrade Center and Peabody Opera House standards for quality and performance in all phases of hospitality and guest services.

Primary Functions:

• Oversee premium services event staff team members.

• Create event production notes for building operations meeting by coordinating event information between departments.

• Serves as main point of contact for guest concerns on suite level or in premium service areas. (Bud Light Zone & Blue Note Lounge)

• Manage special projects as assigned

• Member and board member of CSA

• Uniforms Manager

• Manage promotional materials and media in Suites

• Room and Space Bookings • Manage Blue Note Lounge guest list.

• Assisting with hiring and interviewing interns Responsibilities:

• Ensuring the safety and comfort of all suite level/premium service guests during events.

• Interviewing and training Guest Service Team Members and Hiring

• Creates monthly schedule and individual event assignments for Concierge staff.

• Inspects all suites weekly to inventory equipment and completes maintenance work orders as needed.

• Coordinates meet and greets and special event in premium service areas.

• Serves as guest service manager on duty for private and small-ticketed events.

• Provides staff with feedback both positive and negative, verbally and in writing.

• Serves as main point of contact for guest concerns on suite level or in premium service areas

• Coordinates with Sales, and Levy to ensure special needs are met.

• Responsible for the opening and closing of the suite levels for events.

Qualifications:

• Bachelor’s degree in sports management, hospitality or a related field is preferred

• Minimum of two years Guest Service Management experience is required

• Must be able to work well independently and to hire, train, manage, and motivate others

• Excellent verbal and written communication and documentation skills required

• Candidate must be able to successfully handle multiple priorities in sometimes high stress situations

• Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook

• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment

• Candidate must also have the ability to work with the public and possess conflict resolution skills.

We offer a competitive salary and superb benefits.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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