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Facility Operations/Security: Event Guest Relations
Guest Services Concierge - St. Louis Blues (St. Louis, MO)

Scottrade Center premiere home of world class entertainment and The St. Louis Blues are celebrating their 50th Anniversary season following their trip to the Western Conference Finals in 2015-2016! We are looking for a passionate team member who will assist with superior customer service to all Premium areas of the Scottrade Center. This means enhancing the guest experience by creating a positive environment with extraordinary customer interaction and services.  

Job Responsibilities:

  • Provide assistance and customer service to the premium service areas in the Scottrade Center.
  • Enforce company policies in a positive and professional manner.
  • Provide radical hospitality to guests before, during, and after events.
  • Have passion for concerts, sporting and family events.
  • Be a resource to customers for information of the Scottrade Center and City of St. Louis.
  • Greet and welcome all guests as they enter the Scottrade Center.
  • Assist with any requests that guests may have including but not limited to tickets requests, restaurant reservations, taxi/limousine rentals, hotel reservations and merchandise delivery to the suites.
  • Ensure that guests are in their ticketed areas and permitting only authorized persons to enter assigned Premium areas.
  • Listen and resolve guest concerns; notify supervisors or managers if needed.
  • Respond appropriately to guest illness, injury or emergencies.

Qualifications:

  • Strong customer service skills.
  • Strong Interpersonal skills to work effectively with others in a professional and courteous manner.
  • Ability to work in a fast paced enviornment.
  • Ability to work under pressure, proactively and recognize problems and find solutions.
  • Must be able to familiarize themselves with building layout, all departments and guest policies. 
  • Must be able to maintain a safe work environment by being proactive to solve any issues that may arise.   
  • Must be able to lift 25 lbs.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule which may include day-time hours, evenings, weekends, and holidays (as needed) ?

2. Are you still willing to consider this position knowing the hours vary greatly depending on the event volume of the buildings?

3. Are you still willing to consider this position knowing parking is not covered by the company?

4. Are you available to work at least 10 events per month?

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Facility Operations/Security: Usher/Ticket Taker
Guest Services Host - St. Louis Blues (St. Louis MO, MO)

SUMMARY
If you know what world-class service is and think you have right skills, knowledge and abilities to improve the experience of each person you come into contact with, then the Guest Service Department at Scottrade Center may be for you. The Guest Services Host is responsible for doing “whatever it takes” to ensure the safety and comfort for all guests that enter the facility while providing a positive guest experience.  Please note that these are part-time, event related, positions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet all guests as they enter assignment area or through turnstile.
  • Politely greet, escort and/or direct guests to correct seat.
  • Scan, tear and count tickets at the turnstiles and keep lines moving in an orderly manner.
  • Provide guests with building and area information; providing directions giving the shortest route.
  • Performs access control by permitting only authorized persons to enter an assignment building area.
  • Resolve basic seat discrepancies, including guest relocations, duplicate tickets and disabled guest seating.
  • Takes proactive steps to anticipate guests’ needs and prevents issues from escalating.
  • Monitor section for rule compliance, (i.e. smoking, drug use and unruly behavior). Visually monitors for contraband and informs guests of their options.
  • Monitors section for compliance and safety concerns.  Keeps all aisles, portals and walkways clear.
  • Responds accordingly to guest illness, guest injury or emergency procedures.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Picks up large trash in aisles and maintains a clean and safe work environment.

QUALIFICATIONS

  • Must be outgoing, polite, friendly and detail-oriented.
  • Ability to lift or carry up to 25 pounds or push guests in a wheelchair.
  • Ability to stand during an entire event in a cold arena.
  • Able and willing to handle tough, high-pressure situations while remaining calm and professional.
  • Must be able to work evenings and weekends, and must be available to work 70% of events at Scottrade Center 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you understand this is a part-time/event-based position?

2. Are there any days of the week you cannot work?

3. Are you still willing to consider this position knowing parking is not covered by the company?

4. Are you available to work at least 10 events per month?

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Sales & Marketing: Event Operations/Management
Guest Services Intern - St. Louis Blues/ Scottrade Center (St. Louis, MO)

Summary:

The primary responsibility of this position is to assist in event and administrative duties within the Guest Services Department. This is an unpaid internship, preferably for college credit.

Essential Duties and Responsibilities:

  • Assists in the preparation and set up of training and hiring sessions.
  • Assists with the Lost and Found program.
  • Assists with the building tour program.
  • Prepares event signage, assists with event equipment set up and preparing event information.
  • Provides guests with general building information.
  • Shadows managers and supervisors during events to learn first hand event knowledge.
  • Assists with the set up and monitoring of general admission area for concerts without floor seating and with pre-event activities.
  • Assists in the scheduling of staff for early calls and tours as well as the monthly schedule.
  • Attends weekly operations meetings
  • Responsible for completing special projects as needed. (ex. Updating Handbook, set up of ISS software)
  • Performs other duties as assigned by Guest Services Management.

Qualifications

  • Currently enrolled college level student.
  • A desire to gain experience in a professional sports and entertainment environment
  • Excellent communication, computer, and organizational skills
  • A strong work ethic
  • General office skills are necessary (Microsoft Word, Power Point, Excel, filing, copying, etc).
  • Availability to work evenings, weekends and holidays
  • Must be a team player

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule which may include day-time hours, evenings, weekends, and holidays (as needed) ?

2. Are you available to work 15-20 hours a week during the Spring semester?

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Facility Operations/Security: Security
Guest Services Security - St. Louis Blues (St. Louis, MO)

Scottrade Center premiere home of world class entertainment and the St. Louis Blues are celebrating their 50th Anniversary season following their trip to the Western Conference Finals in 2015-2016! We are looking for a passionate team member who will ensure safety and comfort for all guests that enter the Scottrade Center while enhancing the guest experience by creating a positive environment with extraordinary customer interaction and services.

Responsibilites:

  • Responsible for ensuring the safety and comfort for all the guests that enter the facility, while providing a positive guest experience.
  • Greet all guests as they enter assignment area or through entrance.
  • Assist Guest Service Hosts with taking tickets when needed.
  • Practice good verbal communication and attempts to diffuse situations without force.
  • If necessary, ejects guest(s) with minimum force and disruption to the event and other guests.
  • Practice good radio etiquette.
  • Maintain a valid St. Louis City or St. Louis County Security license at all times.
  • Responsible for enforcing guest pass out procedures and monitoring outside smoking areas.
  • Provide wheelchair escorts as needed.
  • Perform access control by permitting only authorized person to enter an assigned area.     
  • Perform visual, pat down, and metall detecting searches at entrance.
  • Provide guests with accurate building and event information.  
  • Resolve basic seating issues like… relocations, duplicate tickets and ADA Seating.
  • Assist with the event set including moving tables, stanchions, metal detectors and signs.
  • Attend pre-event briefing.
  • Complete incident and ejection reports as required.
  • Visually monitor guests for prohibited items and respond accordingly with guest options.
  • Receive and resolve guest concerns, notify Supervisors or Management as needed.
  • Seat guests as needed and requested.
  • Ensure that guests are in their ticketed area, keep all aisles, portals and walkways clear.
  • Respond accordingly to guest illness, guest injury or emergency procedures.
  • Monitor area for policy compliance, safety concerns, and guest behaivor.
  • Take proactive steps to anticipate guest needs and prevent issues from escalating.  
  • Responsible for familiarizing themselves with all departments, building and guest polices.
  • Must be familiar with building/seating layouts, restrooms and emergency exits.
  • Maintain a safe and clean work environment.
  • Perform all other duties as assigned.
  •  Must be able to lift 50lbs.

Qualifications:

  • Strong customer service skills.
  • Must be able to anticipate all guest needs and prevent escalation of issues.
  • Must be outgoing, polite, friendly, and detail oriented.
  • Must be able to familiarize themselves with building layout, all departments and guest policies.
  • Must be willing and able to actively engate people in tough, high-pressure situations while remaining calm and professional.
  • Must be able to work evenings and weekends and must be available to work 70% of the events in the building.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule which may include day-time hours, evenings, weekends, and holidays (as needed) ?

2. Are you still willing to consider this position knowing the hours vary greatly depending on the event volume of the buildings?

3. Are you still willing to consider this position knowing parking is not covered by the company?

4. Would you be available to work at least 10 events per month?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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