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Sales & Marketing: Client Relations/Customer Service
Client Development Executive - St. Louis Blues Hockey Club (St. Louis, Mo)

The St. Louis Blues Hockey Club, Scottrade Center and Peabody Opera House seek a passionate, self-starter for the role of Client Development Executive. This position is primarily responsible for retaining and growing an assigned season ticket holder account base through the delivery of superior customer service, relationship building, and referral generation. The ideal candidate is a positive team player that is detail oriented, self-motivated, and outgoing and has a strong desire to develop as a sales and service professional.

Responsibilities

  • Meet and exceed yearly retention goals with assigned season ticket holder account base
  • Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals
  • Build strong relationships with season ticket holders by fulfilling all required season ticket holder touchpoints via proactive communication including phone calls, emails, handwritten notes, and in-seat visits
  • Provide superior levels of customer service to an assigned base of season ticket accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and arena details that are relevant
  • Anticipate, respond to and resolve all season ticket holder complaints, requests and inquiries in a timely and professional manner while maintaining a positive and productive demeano
  • Produce exceptional, memorable experiences and WOW moments for clients to create long-lasting relationships and solidify the bond between the Blues and our season ticket holders
  • Perform game day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing season ticket holder needs, etc. as well as participate in all season ticket holder related special events
  • Utilize Archtics CRM system to record and maintain all personal touchpoint interactions with clients and document all appropriate details and information
  • Collaborate with ticket sales and ticket operations teams to ensure efficient and quality servicing of accounts
  • Other duties as assigned

Required Qualifications

  • Bachelor’s degree or requisite experience required
  • 2 years of sales and/or services experience in the sports or hospitality industry preferred
  • Demonstrated ability in the areas of relationship building, communication, time management and organization
  • Works well within a team environment
  • Proficiency with Microsoft Office Suite
  • 1+ years of experience with Ticketmaster’s Archtics ticketing and CRM system preferred
  • Ability to attend all home games and work non-standard hours including nights, weekends, and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?

2. Please provide your salary expectations (a dollar amount).

3. Please describe your experience in the sports or hospitality industry.

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Internships: Marketing
Client Services Intern Spring 2015 - St. Louis Blues & Scottrade Center (St. Louis, MO)

Summary:
The St. Louis Blues/Scottrade Center seeks qualified candidates for the position of Client Services Intern for the spring semester starting in January 2012. The primary responsibility of this position is to assist in the service of Season Ticket and Premium Seating Clientele. This is an unpaid internship.

Essential Duties and Responsibilities:

• Assist in client communications
• Assist the sales department with preparation and implementation of special events
• Preparation of sales collateral
• Update customer database
• Assist with benefits and services for suite holders
• Staff game night special events
• Perform other general office duties as assigned by Client Services Department

Qualifications

• Undergraduate or graduate student attending an accredited university, preferably with an emphasis in Sports or Recreation Management or another related field
• A desire to gain experience in a professional sports and entertainment environment
• Excellent communication, computer, and organizational skills
• A strong work ethic
• General office/administrative experience
• Willingness to work some weeknights and weekends
• Must be a team player
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you be in the St. Louis area for the entire Spring 2015 semester?

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Sales & Marketing: Database Marketing/Analytics
Director, CRM and Business Analytics - St. Louis Blues (St. Louis, MO)

This role is responsible for the ideation, implementation and execution of projects including, but not limited to:

  •  Database marketing and CRM strategy across all business units
  •  Collaborative planning and execution of consumer and premium sales and retention
  •  Support for all digital marketing efforts across the company, including email, web and social
  •  Organizational support for research, insights and data analysis

DUTIES AND RESPONSIBILITIES:

Database Marketing and CRM:

  • Development & implementation of overall strategy (system design, training, processes and coordination with IT)
  • Database growth and data hygiene (email, NCOA, DNC)
  • Lead generation and nurturing for sales and marketing initiatives across business units
  • Multi-channel campaign management and measurement
  • Customer segmentation and detailed profiling of various fan audiences
  • Integration with ticketing, finance, attendance, merchandise, surveys and other internal and external data systems to create in-depth customer records and send targeted communications
  • Use marketing automation to drive season, group, individual and suite sales
  • Leverage emerging technologies to improve efficiency of sales and service departments
  • Build communication strategies around email newsletters and other communications to drive subscriptions, minimize opt-outs, drive sales and enhance the fan experience
  • Help manage inventory, rate cards, and other contractual components for the corporate sales and service teams

Sales, Retention and Service Operations:

  • Collaborate with the senior sales and service staff on new business campaigns, renewal strategies and communication timelines, including use of PURLs, website content, dynamic emails, audience building, reporting, relocation processes and commissions.
  • Coordination with the box office around invoicing, collections, ticket printing, payments and inventory management
  • Oversee the premium operations processes for contracts, transfers, invoices and collections
  • Regularly mine the database to build lead lists and campaigns in CRM

Insights and Analysis:

  • Create and evaluate prospect rating and retention models, independently or in conjunction with a third party
  • Analyze and interpret data from ticket sales, attendance and demographics for forecasting, pricing, lead scoring, renewal intention and engagement.
  • Review corporate sales and prospect data to identify trends and opportunities for growth
  • Build and oversee reports to track new sales, renewals, invoicing, sales pipelines, and other trends
  • Assist the marketing department with additional analysis of market research and integrate research with CRM efforts
  • Evaluate third-party data providers that could enhance consumer and corporate sales efforts
  • Design reports and dashboards for all business units tailored to different staff roles and responsibilities

REQUIREMENTS:

  • Bachelor’s degree in marketing, business or related field. Master's degree preferred.
  • 5-7 years of experience, with 3-5 years in CRM, database marketing, direct marketing and data insights
  • Experience with Ticketmaster Archtics and Microsoft Dynamics strongly preferred
  • Knowledge of email, web, automation and other marketing technologies
  • Strong statistical and analytical skills, with an emphasis on Microsoft Excel
  • Attention to detail, ability to work with deadlines and ability to coordinate work across multiple departments, partners and stakeholders
  • Ability to work nights, weekends and events as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Briefly explain your experience using business analytics.

2. How have you successfully used digital marketing efforts to increase sales?

3. Are you local to St. Louis or willing to relocate at your own costs?

4. What are your salary requirements? (Please provide an actual number.)

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Internships: Any Internship
Guest Services Intern - St. Louis Blues (St. Louis, MO)

Summary:
The St. Louis Blues/Scottrade Center/Peabody Opera House seeks qualified candidates for the position of Guest Services Intern for the upcoming semester. The primary responsibility of this position is to assist in event and administrative duties within the Guest Services Department. This is an unpaid internship for college credit.

 Essential Duties and Responsibilities:

  • Assists in the preparation and set up of training sessions, hiring sessions and Building Security meetings.
  • Assists with the Lost and Found program.
  • Assists with the building tour program.
  • Responsible for completing special projects as needed.
  • Prepares event signage, assists with event equipment set up and preparing event information.
  • Provides guests with general building information.
  • Shadows managers during events to learn first hand event knowledge.
  • Assists Administrative Assistant with the set up and monitoring of general admission area for concerts without floor seating and with pre-event activities.
  • Assists in the scheduling of staff for early calls and tours as well as the monthly schedule.
  • Assists with the creation of newsletter.
  • Performs other duties as assigned by Guest Services Management.

Qualifications

  • Currently enrolled college level student.
  • A desire to gain experience in a professional sports and entertainment environment
  • Excellent communication, computer, and organizational skills
  • A strong work ethic
  • General office skills are necessary (Microsoft Word, Power Point, Excel, filing, copying, etc).
  • Availability to work weekends and holidays
  • Must be a team player

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you enrolled in college?

2. Do you understand this is an unpaid position?

3. Are you local to St. Louis?

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Sales & Marketing: Ticket Sales
Inside Sales Representative - Seasonal - St. Louis Blues (St. Louis, MO)

Position Overview:
The Inside Sales Representative is responsible for selling and servicing new accounts, create new ideas to increase ticket sales and perform basic office functions as needed.
 

Tasks and Responsibilities: 

  • Sell St. Louis Blues ticket packages including season tickets, partial/mini plan packages, group tickets and suites
  • Generate new business with existing customers
  • Make out-bound calls from provided lists to area companies to sell season, group and partial plan ticket packages
  • Conduct in-arena appointments and tours of Scottrade Center to assist in generating new business and developing new relationships
  • Meet or exceed assigned sales goals for all ticket products and/or promotions
  • Maintain complete and accurate records of all ticket products sold to customers
  • Work games to support ticket sales and other promotional initiatives
  • Participate and contribute to weekly sales team meetings and training sessions
  • Maintain call logs on a daily, weekly and monthly basis
  • Upgrade and upsell clients into different packages
  • Other duties as assigned by Ticket Sales Manager

Required Knowledge/Skills/Job Qualifications: 

  • College degree (or requisite experience) required
  • Prior sales experience is preferred
  • Strong passion or desire to work in the sports industry
  • Excellent communication skills, both written and oral
  • Manage multiple relationships well
  • Ability to work days/nights/weekends/holidays
  • Detail oriented and organized
  • Assertive, competitive and committed
  • Effective time management skills
  • Customer Service oriented
  • Computer savvy

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you local to St. Louis or willing to relocate at your own expense?

2. Do you have any prior sales experience?

3. Do you understand that this is a seasonal position?

4. Please let your salary expectations (an actual number please).

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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