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Current available jobs that best match buffalo:
» (716) Food and Sport Dishwashers - HARBORCENTER (Buffalo, NY)
» (716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)
» (716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)
» (716) at The Rinks - Concession Team Member - HARBORCENTER (Buffalo, NY)
» 2018 World Junior Championship - Bilingual Host - Buffalo Sabres (Buffalo, NY)
» 2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)
» 2018 World Junior Championship - Media Services - Buffalo Sabres (Buffalo, NY)
» 2018 World Junior Championship - Team Host - Buffalo Sabres (Buffalo, NY)
» 2018 World Junior Championship - Team Services - Buffalo Sabres (Buffalo, NY)
» 2018 World Junior Championship - Transportation - Buffalo Sabres (Buffalo, NY)
» 716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)
» 716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)
» Customer Service at The Rinks - HARBORCENTER (Buffalo, NY)
» Digital Business Development Coordinator - Pegula Sports and Entertainment (Buffalo, NY)
» Event Security Guard - Key Bank Center - Buffalo Sabres (Buffalo, NY)
» HARBORCENTER Customer Service at The Rinks - Buffalo Sabres (Buffalo, NY)
» Lead Team Member - The Healthy Scratch - HARBORCENTER (Buffalo, NY)
» Motion Designer - Pegula Sports and Entertainment (Buffalo, NY)
» Motion Designer - Pegula Sports and Entertainment (Buffalo, NY)
» Motion Designer - Pegula Sports and Entertainment (Buffalo, NY)
» Part Time Housekeeper/Cleaners - HARBORCENTER (Buffalo, NY)
» The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)
» The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)
» Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)
» Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)
» Future Notification Only - NHL and its Member Clubs (Various Locations, NA)




Facility Operations/Security: Sustainability
(716) Food and Sport Dishwashers - HARBORCENTER (Buffalo, NY)

Working for the newest and biggest development in downtown Buffalo could be one of the most exciting career opportunities you've ever had! Our mission is to provide the premier fan, food and sports destination with a commitment to hospitality, quality, and our community, for residents and visitors of Western New York.

Our motto - “It’s Our Code” reflects the pride and passion that Western New Yorkers have for our area.   Combining both food and sport in our state of the art destination will create the premier fan experience.

We are seeking the best of the best Dishwashers who have a passion for quality customer service. If you love food and sports, then this could be the job for you!!

Job Requirements include:

•   1 years high volume Dishwasher experience

•   Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

•   Knowledge and understanding of Food Safety and Sanitation

•   Must be at least 18 years old to be employed

The ideal candidate will possess the following skills:

•   Work well with others in a team environment

                        Ability to work in a fast paced environment

                        A love for sports

                        A passion for Western New York?

We are an Equal Opportunity Employer.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
(716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)

Working for the newest and biggest development in downtown Buffalo could be one of the most exciting career opportunities you've ever had! Our mission is to provide the premier fan, food and sports destination with a commitment to hospitality, quality, and our community, for residents and visitors of Western New York.

Our motto - “It’s Our Code” reflects the pride and passion that Western New Yorkers have for our area.   Combining both food and sport in our state of the art destination will create the premier fan experience.

We are seeking the best of the best Servers who have a passion for quality customer service. If you love food and sports, then this could be the job for you!!

Job Requirements include:

•   2 years catering/event experience

•   Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

•   Displaying a positive and outwardly friendly attitude toward guests

•   Must be at least 18 years old to be employed

The ideal candidate will possess the following skills:

•   Ability to anticipate the needs of our guest

•   Demonstrating responsible alcohol service

•   Handling cash & other forms of payment

•   Making proficient sales transactions - using a point-of-sale system

•   Properly checking I.D.s – for guests who appear to be under 30 years old

•   Demonstrating impeccable product knowledge

•   Answering questions – good communication skills

•   Entertaining guests

•   A love for sports

•   A passion for Western New York

We are an Equal Opportunity Employer.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
(716) Food and Sport Event Staff - HARBORCENTER (Buffalo, NY)

Working for the newest and biggest development in downtown Buffalo could be one of the most exciting career opportunities you've ever had! Our mission is to provide the premier fan, food and sports destination with a commitment to hospitality, quality, and our community, for residents and visitors of Western New York.

Our motto - “It’s Our Code” reflects the pride and passion that Western New Yorkers have for our area.   Combining both food and sport in our state of the art destination will create the premier fan experience.

We are seeking the best of the best Servers who have a passion for quality customer service. If you love food and sports, then this could be the job for you!!

Job Requirements include:

•   2 years catering/event experience

•   Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

•   Displaying a positive and outwardly friendly attitude toward guests

•   Must be at least 18 years old to be employed

The ideal candidate will possess the following skills:

•   Ability to anticipate the needs of our guest

•   Demonstrating responsible alcohol service

•   Handling cash & other forms of payment

•   Making proficient sales transactions - using a point-of-sale system

•   Properly checking I.D.s – for guests who appear to be under 30 years old

•   Demonstrating impeccable product knowledge

•   Answering questions – good communication skills

•   Entertaining guests

•   A love for sports

•   A passion for Western New York

We are an Equal Opportunity Employer.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
(716) at The Rinks - Concession Team Member - HARBORCENTER (Buffalo, NY)

Team Member – 716 @ the Rinks (Concession/Food Truck/Catering)

The Team Member may be the first and possibly only experience our guests have with our high standards of service and the excellent menu that our restaurant provides. You will act as both Front and Back of the House to serve our guest a positive and long lasting experience.  While not physically connected to the restaurant, your position is a direct reflection of the quality product and service that as a whole we strive to provide for the ultimate sports fan.

Basic functions of the Rink Sales Associate include, but not limited to:

·        Greeting guests

·        Answering questions - accurately and politely

·        Making proficient sales transactions - using a point-of-sale system

·        Handling cash and other forms of payment

·        Maintaining proper cash drawer balances

·        Directing guests to areas/restrooms

·        Properly checks I.D.s – for guests who appear to be under 30 years old

·        Demonstrating responsible alcohol service

·        Demonstrating impeccable product knowledge

·        Suggestive selling - using proven techniques

·        Assembling orders - double checking product quality and specs

·        Ability to prepare and cook all concessions/food truck food items

·        Properly reading items printed on order tickets or automated Kitchen Display System

·        Properly labeling, dating, covering and refrigerating items for the stand/food truck/catering

·        Performing opening, closing & side duties – setting up, stocking, and breaking down all kitchen equipment and stations

·        Cleaning dishes and ensuring proper storage

·        Maintaining a clean and organized kitchen/work area

·        Maintaining      proper  product stock and inventory levels

·        Assuring the complete satisfaction of each and every guest

·        Entertaining guests in the most efficient manner

Job Requirements include:

·        Must be at least 18 years old

·        Follows all food safety & sanitation procedures

·        A food safety certification program and TiPS alcohol training is required to be completed before being able to serve food or alcohol

·        Performing duties which require bending & reaching & Lifting up to 30-pound boxes to receive/move product

·        Standing, for up to 8+ hours

·        Maintaining a well-groomed         appearance

·        Following all uniform guidelines

·        Practicing all general safety & sanitation standards

·        Remaining calm in a hectic, fast-paced atmosphere

·        Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·       Displaying a positive and outwardly friendly attitude toward guests

(716) at The Rinks is an Equal Opportunity Employer

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Internships: Player Operations
2018 World Junior Championship - Bilingual Host - Buffalo Sabres (Buffalo, NY)

Team Host & Bilingual Host Summary

Team Hosts selected for the 2018 World Junior Championship, to be held from Dec. 26, 2017 to Jan. 5, 2018 in Buffalo, NY, will be respected members of the local community.  These individuals will be dedicated to their respective country’s team, ensuring their game and practice-related requirements are addressed in an efficient manner for the duration of the team’s stay in Buffalo. 

Availability:

·         Work times will vary between 7 a.m. and 11 p.m. based on practice and game times of the host’s assigned team. Team Hosts must be available to begin assisting their assigned team on Dec. 25, 2017 through Jan. 6, 2018. 

  • Two to Four Team Hosts will be assigned to each team for the duration of the tournament including one Bilingual Host (as needed), allowing the Hosts to work in shifts.
  • Team Hosts will have access to a provided vehicle to use while transporting members of their assigned team’s management group or while fulfilling team-related needs during their work shifts.

Responsibilities:

·         Team Hosts will be the main contact for each team and will deal with any issues or requests a team might have.  If the request is more than the team host can provide, the Director of World Junior Championship or member of the Host Organizing Committee is available to assist.

  • Team Hosts will meet their team upon arrival in Buffalo and will be responsible for ensuring all team members and support staff members receive their accreditation.
  • Team Hosts will help the Team Managers manage the team’s daily agenda throughout the tournament and will coordinate logistics, such as confirming the daily bus schedule.
  • Be available on team’s off times in case team would like to tour area.  Team Hosts must be familiar with the Western NY region and may be asked to help facilitate team functions (dinners, entertainment, etc.).
  • Be available to transport team personnel in courtesy cars between hotel and arenas or to use the courtesy car to assist with other team needs.
  • Work closely with team equipment managers and trainers to help ensure equipment needs, including transfers between facilities, are met in a timely fashion.
  • Ensure food snacks and beverages are available for respective team before and after games and practices in conjunction with the Team Services staff.
  • Provide logistical support on day of departure from Buffalo.
  • Bilingual team hosts, besides translation, will help the teams with local knowledge and fulfilling their hockey needs during practices and games. 

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Sales & Marketing: Game Operations/Presentation
2018 World Junior Championship - Game Presentation - Buffalo Sabres (Buffalo, NY)

Game Presentation

Game Presentation Staff Members will assist in the implementation and execution of all in-arena activities including but not limited to: promotions on and off the ice, anthems, pre and post-game ceremonies, intermission entertainment, handouts, pavilion events and mascot duties for all 31 games of the 2018 IIHF World Junior Championship.  

  • Work with a team to execute all game day elements of the World Junior Championship at KeyBank Center, HARBORCENTER and New Era Field.
  • Take part in pre-game preparation, in-game implementation and post-game duties to effectively complete assigned tasks
  • Participate in fan interaction with and without team mascots 
  • Assist other departments with game-day initiatives as assigned 
  • Promote a positive fan experience and work as part of a creative team
  • Must be willing to work flexible hours, including holidays and weekends. Times will vary between 10 a.m. – 11:30 p.m.

·         Must be willing to assist other areas of operations if the situation arises

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Communications: Media/Public Relations Servicing
2018 World Junior Championship - Media Services - Buffalo Sabres (Buffalo, NY)

Media Services

The Media Services employees will play a key role in the 2018 IIHF World Junior Championship, serving as liaisons between the Host Organizing Committee and local, national and international media to provide assistance in a timely, professional and satisfactory matter.

Responsibilities:

  • Assist in the creation and distribution of credentials to IIHF Officials, Team Officials, Employees, NHL Personnel, Media and Photographers throughout the tournament.
  • Assist in overseeing the operations of the Media Center, Press Box and Mixed Zones before, during and after games.
  • Deliver in-game statistics to media members in the press box and media center following each period.
  • Must be professional, friendly, and courteous to assist all Host Organizing Committee/Buffalo Sabres/USA Hockey personnel, as well as local, national and international media throughout the World Junior Championship.
  • Must be willing to work flexible hours, including holidays and weekends. Times will vary between 7 a.m. – 11:30 p.m.

·         Must be willing to assist other areas of operations if the situation arises

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Internships: Player Operations
2018 World Junior Championship - Team Host - Buffalo Sabres (Buffalo, NY)

Team Hosts selected for the 2018 World Junior Championship, to be held from Dec. 26, 2017 to Jan. 5, 2018 in Buffalo, NY, will be respected members of the local community.  These individuals will be dedicated to their respective country’s team, ensuring their game and practice-related requirements are addressed in an efficient manner for the duration of the team’s stay in Buffalo. 

Availability:

·         Work times will vary between 7 a.m. and 11 p.m. based on practice and game times of the host’s assigned team. Team Hosts must be available to begin assisting their assigned team on Dec. 25, 2017 through Jan. 6, 2018. 

  • Two to Four Team Hosts will be assigned to each team for the duration of the tournament including one Bilingual Host (as needed), allowing the Hosts to work in shifts.
  • Team Hosts will have access to a provided vehicle to use while transporting members of their assigned team’s management group or while fulfilling team-related needs during their work shifts.

Responsibilities:

·         Team Hosts will be the main contact for each team and will deal with any issues or requests a team might have.  If the request is more than the team host can provide, the Director of World Junior Championship or member of the Host Organizing Committee is available to assist.

  • Team Hosts will meet their team upon arrival in Buffalo and will be responsible for ensuring all team members and support staff members receive their accreditation.
  • Team Hosts will help the Team Managers manage the team’s daily agenda throughout the tournament and will coordinate logistics, such as confirming the daily bus schedule.
  • Be available on team’s off times in case team would like to tour area.  Team Hosts must be familiar with the Western NY region and may be asked to help facilitate team functions (dinners, entertainment, etc.).
  • Be available to transport team personnel in courtesy cars between hotel and arenas or to use the courtesy car to assist with other team needs.
  • Work closely with team equipment managers and trainers to help ensure equipment needs, including transfers between facilities, are met in a timely fashion.
  • Ensure food snacks and beverages are available for respective team before and after games and practices in conjunction with the Team Services staff.
  • Provide logistical support on day of departure from Buffalo.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Internships: Player Operations
2018 World Junior Championship - Team Services - Buffalo Sabres (Buffalo, NY)

Team Services

The Team Services employees will play a key role in the 2018 IIHF World Junior Championship, working together to ensure the needs of all participating players, coaches and on-ice officials are met in a timely, professional and satisfactory matter.

  • Working in shifts, the Team Services employees will be responsible for handling all laundry needs for the 10 teams and on-ice officials, including collecting, washing, drying, tracking and delivering team laundry on all practice and game days at both KeyBank Center and HARBORCENTER. Laundry operations will be based in the arena and will operate on a 24 hour basis or as needed.
  • Work with each team’s trainers and equipment managers on all equipment transfers throughout the tournament, particularly between KeyBank Center and HARBORCENTER as teams are required to move between the two buildings for games and practices.
  • Make sure beverages and snacks are available at all times on communal tables in hockey hallways at both KeyBank Center and HARBORCENTER. Manage the inventory of beverages and snacks throughout the tournament.
  • Ensure that pucks are available to each team prior to all scheduled practices and warm-up sessions. Ensure Official Game Pucks are available prior to each game.

·         Shift times will vary between 6 a.m. and 1 a.m. based on game and practice times, including weekends and holidays.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Internships: Player Operations
2018 World Junior Championship - Transportation - Buffalo Sabres (Buffalo, NY)

Transportation will be a critical element for the execution of the 2018 World Junior Championship, to be held from Dec. 26, 2017 to Jan. 5, 2018 in Buffalo, NY. The Transportation positions will be divided into two categories: Driver and Dispatch.

Drivers: 

  • Drivers will be responsible for transporting various World Junior Championship personnel, including IIHF Executives, Team Management, On-Ice Officials and Supervisors, to and from hotels and arenas.

  • Drivers will be responsible for operating the Media Shuttle between Arena and Hotels at various assigned times.

  • Shift times will vary between 7 a.m. and 12 midnight based on game and practice times.  Must have extensive knowledge of Western New York roads, be at least 25 years old, and possess a valid and point-free Driver’s License.

Dispatch:

·         Dispatch personnel will be stationed in the Transportation Center located inside KeyBank Center during their shifts and will be responsible for coordinating passenger movement.

  • Dispatch personnel will accept transportation requests from World Junior Championship personnel via phone and/or email, and will be responsible for communicating these needs to drivers and ensuring each transport is executed, as well as maintaining the master transportation schedule.

  • Manage the whereabouts of all World Junior Championship courtesy cars and shuttles at all times during tournament hours. Ensure that all vehicle information logs are updated after each transport to track and document mileage, fuel levels and vehicle conditions. Communicate with Shuttle Drivers at each drop-off and pick-up location.

·         Shift times will vary between 7 a.m. and 12 midnight based on game and practice times, including weekends and holidays.

 

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)

Bartending is one of the most exciting, fast paced and social aspects of our restaurant. As a bartender you may be the first and possibly only experience our guests have with our high standards of service. As a bartender you are creating an atmosphere for the ultimate sports fan. Bartenders are expected to not only know our menu, but be able to describe and suggest food and beverages to our guests.

Basic functions of the Bartender include:

·            Making drinks to spec recipe

·            Demonstrating responsible alcohol service

·            Serving food

·            Handling cash & other forms of payment

·            Making proficient sales transactions - using a point-of-sale system

·            Properly checking I.D.s – for guests who appear to be under 30 years old

·            Maintaining proper cash drawer balances

·            Directing guests to areas/restrooms

·            Demonstrating impeccable product knowledge

·            Suggestive selling - using proven techniques

·            Maintaining a clean and organized bar area

·            Maintaining proper product pars – through bar pulls & inventories

·            Stocking liquor, beer, wine and glassware throughout the shift

·            Properly labeling, dating, covering and refrigerating prepped items for the bar

·            Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware

·            Performing opening, closing & side duties – setting up/breaking down the bar, product  prep, cleaning glass/countertops, sweeping the floor, etc

·            Answering questions - accurately and politely

·            Creating memorable experiences

·            Staying current with local and national sports events

·            Entertaining guests to create the ultimate sports fan atmosphere

Job Requirements include:

·            Must be at least 18 years old to be employed

·            Follows all food safety & sanitation procedures

o    A food safety certification program and TiPS alcohol training is required to be completed before being able to serve food or alcohol

·            Practicing all general safety standards

·            Performing duties which require bending & reaching

·           Maintaining a  well-groomed appearance

·            Following all uniform guidelines

·            Practicing all safety & sanitation standards

·            Recycling products, where possible

·            Remaining calm in a hectic, fast-paced atmosphere

·            Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·            Displaying a positive and outwardly friendly attitude toward guests

We are an Equal Opportunity Employer. 

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
716 Food and Sport - BARTENDER - HARBORCENTER (Buffalo, NY)

Bartending is one of the most exciting, fast paced and social aspects of our restaurant. As a bartender you may be the first and possibly only experience our guests have with our high standards of service. As a bartender you are creating an atmosphere for the ultimate sports fan. Bartenders are expected to not only know our menu, but be able to describe and suggest food and beverages to our guests.

Basic functions of the Bartender include:

·            Making drinks to spec recipe

·            Demonstrating responsible alcohol service

·            Serving food

·            Handling cash & other forms of payment

·            Making proficient sales transactions - using a point-of-sale system

·            Properly checking I.D.s – for guests who appear to be under 30 years old

·            Maintaining proper cash drawer balances

·            Directing guests to areas/restrooms

·            Demonstrating impeccable product knowledge

·            Suggestive selling - using proven techniques

·            Maintaining a clean and organized bar area

·            Maintaining proper product pars – through bar pulls & inventories

·            Stocking liquor, beer, wine and glassware throughout the shift

·            Properly labeling, dating, covering and refrigerating prepped items for the bar

·            Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware

·            Performing opening, closing & side duties – setting up/breaking down the bar, product  prep, cleaning glass/countertops, sweeping the floor, etc

·            Answering questions - accurately and politely

·            Creating memorable experiences

·            Staying current with local and national sports events

·            Entertaining guests to create the ultimate sports fan atmosphere

Job Requirements include:

·            Must be at least 18 years old to be employed

·            Follows all food safety & sanitation procedures

o    A food safety certification program and TiPS alcohol training is required to be completed before being able to serve food or alcohol

·            Practicing all general safety standards

·            Performing duties which require bending & reaching

·           Maintaining a  well-groomed appearance

·            Following all uniform guidelines

·            Practicing all safety & sanitation standards

·            Recycling products, where possible

·            Remaining calm in a hectic, fast-paced atmosphere

·            Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·            Displaying a positive and outwardly friendly attitude toward guests

We are an Equal Opportunity Employer. 

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Sales & Marketing: Client Relations/Customer Service
Customer Service at The Rinks - HARBORCENTER (Buffalo, NY)

Summary

The Customer Service staff will assist with the day to day operations including being the forward face for our guests on a daily basis. Answering questions, directing teams and guests and other duties as assigned for HARBORCENTER Operating, LLC.   

Core Responsibilities

  • Receiving and directing guests of HARBORCENTER

  • General Administrative work including but not limited to: maintaining/organizing files, data entry, participation and support of Rinks programming.

  • Knowledge of daily activities

  • Coordinate check in for all team participating at HARBORCENTER events

  • Communication liaison between The Rinks and participant players, families and coaches.

  • Creating spreadsheets and presentations when needed.

  • Assist in executing ice calendar and programming flow.

  • Handling incoming and outgoing calls.

  • Maintains user confidence and protects operations by keeping information confidential.

  • Other duties as assigned

     

    Minimum Qualifications for the Position:

  • Must be 18 years of age or older

  • Must have min. of 1 year customer service experience.

  • Must possess an Associate’s Degree or higher.

  • Ability to work evening, weekends and holidays

  • Ability to dedicate 20-25 hours per week.

  • Cash handling experience a plus. 

  • Understanding of rink operations

  • Basic understanding of Mac OS X and experience with Microsoft Office and/or Apple iWork suites of software

 

Critical Competencies

  • Detail oriented and results oriented

  • Excellent organizational, planning, time management and interpersonal skills

  • Professional attitude with a high degree of personal integrity

  • Ability to present ideas and recommendations in a concise manner

  • Ability to undertake and complete multiple tasks

  • Ability to work independently and in a team-oriented environment to meet deadlines

Must be available to work 20 -25 hours a week

We need someone that can be available to work Monday - Thursday between the hours of 3 pm - 11 pm and Friday, Saturday, Sunday between the hours of 6 am - 11 pm.

This organization is an Equal Opportunity Employer.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Sales & Marketing: Corporate Sponsor
Digital Business Development Coordinator - Pegula Sports and Entertainment (Buffalo, NY)

Summary

The Digital Business Development Coordinator will work with the content and sponsorship teams with the goal of growing digital revenue across all of Pegula Sports and Entertainment. This position will help to identify and execute sellable digital content with the Buffalo Bills, Sabres, Bandits and Rochester Americans. They will provide partners with complete reporting for all of their digital assets.

Duties and Responsibilities

  • Execute scheduling of sponsored digital banner advertising across Pegula Sports and Entertainment digital network using DoubleClick for Publishers.

  • Coordinate with analytics team to provide detailed reports for each sponsor throughout the year.

  • Work closely with social media team to plan, execute and recap sponsored promotions.

  • Coordinate with content teams to ensure proper placement of partner assets.

  • Work with creative team on improving sales tools and graphics for sponsored content.

  • Help to develop concepts for engaging and successful sponsorship opportunities.

  • Assist in preparing proposals, meeting agendas, schedules, and other client communication/correspondence.

  • Maintain database of sold and available digital assets.

  • Research other professional sports teams for best digital sales practices.

  • Other duties as assigned.

Qualifications

  • Bachelor’s degree from an accredited college/university required.

  • 1?3 years of relevant digital marketing or business experience.

  • Strong understanding of digital and social media.

  • Additional skills in graphic design, html, copywriting, and sports industry are a plus.

  • Ability to work non?traditional hours in non?traditional settings including weekends and holidays. 

Competencies

  • Ability to thrive in highly visible, high?pressure environment.

  • Excellent verbal and written communication skills.

  • Strong attention to detail.

  • Must be dependable, willing to take initiative and adapt to a variety of situations.

  • Possess strong time management, organizational and problem solving skills.

  • Team oriented.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Security
Event Security Guard - Key Bank Center - Buffalo Sabres (Buffalo, NY)

Summary of Position

To ensure the safety and enjoyment or guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications.  Monitoring and controlling the movements of patrons, visitors and contractors using various methods is also a main component of the job.

Core Responsibilities

  1. Provide a high level of service to patrons before, during, and after events. 

  2. Process incoming and outgoing packages and parcels on a daily basis.

  3. Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.

  4. Greet, monitor and control the movements of patrons, visitors, employees and contractors.

  5. Conduct varying levels of screening of guests, employees and visitors as directed.

  6. Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).

  7. Create documentation for all pertinent events and maintain daily log sheets.

  8. Remain calm and professional in all situations.

  9. Report pertinent information to supervisor.

  10. Conduct routine surveillance rounds in and around the building including the outside perimeter.

Requirements of the Position

High School Diploma or Equivalent. Must be able to obtain New York State Security Guard Registration and be of good character;

Previous law enforcement or security experience is preferred;

Must be able to stand, sit, walk for extended and varying periods of time;

Must be able to walk stairs;

Must be able to lift up to 50 lbs.;

Must be willing and able to respond to emergent situations;

Must be able to work irregular hours including weekends, evenings, overnight shifts, holidays and unscheduled and forced overtime shifts;

Must be able to work effectively with limited supervision at times.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Sales & Marketing: Client Relations/Customer Service
HARBORCENTER Customer Service at The Rinks - Buffalo Sabres (Buffalo, NY)

Summary

The Customer Service staff will assist with the day to day operations including being the forward face for our guests on a daily basis. Answering questions, directing teams and guests and other duties as assigned for HARBORCENTER Operating, LLC.   

Core Responsibilities

  • Receiving and directing guests of HARBORCENTER

  • General Administrative work including but not limited to: maintaining/organizing files, data entry, participation and support of Rinks programming.

  • Knowledge of daily activities

  • Coordinate check in for all team participating at HARBORCENTER events

  • Communication liaison between The Rinks and participant players, families and coaches.

  • Creating spreadsheets and presentations when needed.

  • Assist in executing ice calendar and programming flow.

  • Handling incoming and outgoing calls.

  • Maintains user confidence and protects operations by keeping information confidential.

  • Other duties as assigned

     

    Minimum Qualifications for the Position:

  • Must be 18 years of age or older

  • Must have min. of 1 year customer service experience.

  • Must possess an Associate’s Degree or higher.

  • Ability to work evening, weekends and holidays

  • Ability to dedicate 20-25 hours per week.

  • Cash handling experience a plus. 

  • Understanding of rink operations

  • Basic understanding of Mac OS X and experience with Microsoft Office and/or Apple iWork suites of software

 

Critical Competencies

  • Detail oriented and results oriented

  • Excellent organizational, planning, time management and interpersonal skills

  • Professional attitude with a high degree of personal integrity

  • Ability to present ideas and recommendations in a concise manner

  • Ability to undertake and complete multiple tasks

  • Ability to work independently and in a team-oriented environment to meet deadlines

Must be available to work 20 -25 hours a week

We need someone that can be available to work Monday - Thursday between the hours of 3 pm - 11 pm and Friday, Saturday, Sunday between the hours of 6 am - 11 pm.

This organization is an Equal Opportunity Employer.

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
Lead Team Member - The Healthy Scratch - HARBORCENTER (Buffalo, NY)

POSITION: Lead Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Lead Team Member is responsible for the daily operations including, leading staff and training while being actively involved in the preparation and execution of food and beverage items for guests.  The successful candidate will have a proven ability to lead and inspire a team to fulfill the vision of the high quality operation.

RESPONSIBILITIES:

  • Execute high service standards and exceed guest expectations daily adhering to company service, quality and cleanliness specification and food handling.

  • Leads staff while on the shift including daily training and coaching.

  • Leads by example and follows all Policies and Standard Operating Procedures. (SOPs)

  • Resolve guest conflict through service recovery and bring ideas to management when change is needed.  

  • Assist the team in maintaining and increasing productivity and monitoring inventory.

  • Follow all safe cash handling policies and procedures. Responsible for cash drops and opening and closing shift responsibilities.

  • Create an engaging and energetic environment where all staff works as a team.

  • Reports all matters of significance to General Manager in a timely fashion.

  • Ability to perform all team member tasks.

QUALIFICATIONS:

  • 1+ years supervisory or management experience in a similar food and beverage environment.

  • Passion for locally grown and fresh products

  • Self-Starter, flexible and able to work independently and in a team environment.

  • Ability to multitask and change priorities constantly as needed in a fast paced environment.

  • Strong written and verbal communication skills

  • Exceptional organizational skills

  • Knowledge of current Food and Beverage compliance and regulations including state and federal laws and regulations.

The Healthy Scratch is an Equal Opportunity Employer

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Communications: Graphic Design/Creative Services
Motion Designer - Pegula Sports and Entertainment (Buffalo, NY)

Are you a motion graphics rock star who knows their way around broadcasts, who can develop ideas and execute them for a wide variety of audiences?  Can you turn fast paced high profile projects while still looking to see what job lies next? If so we are looking for you.

POSITION SUMMARY 

This position requires a creative individual with well-rounded skills and various experience with boutique, commercial and network projects/clients. We are looking for a designer/animator who will take ownership for the projects they work on, and have a productive and positive attitude with clients and design team. You should be comfortable working under tight deadlines, and ideally are extremely organized with project files, and adept in sharing projects with fellow designers/animators.

PRIMARY RESPONSIBILITIES 

  • Conceptualize and direct the development and execution of a wide variety of broadcast design vehicles including title opens, logo designs, transitions, in-game features, bumps, teases, LED fascia animations, misc digital content, et cetera.

  • Collaborate with directors and clients to push design and animation boundaries.

  • Develop strong, sophisticated multi-layered design and animation concepts.

  • The position will require the ability to work cross-functionally with Marketing, Ticketing, Merchandising and Business Development departments to develop and execute designs based on the properties brand.
  • Must be able to make deadlines in a fast paced environment and respond quickly and calmly to client and producer request
  • Must be able to come up with creative solutions to stay within tight deadlines.
  • Keep abreast of new technology and motion design trends / advances.
  • Excellent work ethic and a passion for design.
  • Perform other related duties as deemed necessary or requested.

REQUIREMENTS 

  • B.A. Degree in Media Study, Arts or Animation OR at least 3 years of motion design experience.
  • Solid portfolio of professional grade caliber work that exhibits a strong understanding of functionality along with creativity.
  • Extensive knowledge of Adobe After Effects, Photoshop, Illustrator. Maya or C4D knowledge preferred.
  • Proven ability to create unique concepts, expand and develop creative direction to fit various brands.
  • Technically knowledgeable and savvy in a broadcast environment.
  • Possess excellent interpersonal and communication skills
  • Must be available to work some unusual hours; including nights, weekends, and whenever needed

Please apply for this full –time position with a resume and link to your reel

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Communications: Graphic Design/Creative Services
Motion Designer - Pegula Sports and Entertainment (Buffalo, NY)

Are you a motion graphics rock star who knows their way around broadcasts, who can develop ideas and execute them for a wide variety of audiences?  Can you turn fast paced high profile projects while still looking to see what job lies next? If so we are looking for you.

POSITION SUMMARY 

This position requires a creative individual with well-rounded skills and various experience with boutique, commercial and network projects/clients. We are looking for a designer/animator who will take ownership for the projects they work on, and have a productive and positive attitude with clients and design team. You should be comfortable working under tight deadlines, and ideally are extremely organized with project files, and adept in sharing projects with fellow designers/animators.

PRIMARY RESPONSIBILITIES 

  • Conceptualize and direct the development and execution of a wide variety of broadcast design vehicles including title opens, logo designs, transitions, in-game features, bumps, teases, LED fascia animations, misc digital content, et cetera.

  • Collaborate with directors and clients to push design and animation boundaries.

  • Develop strong, sophisticated multi-layered design and animation concepts.

  • The position will require the ability to work cross-functionally with Marketing, Ticketing, Merchandising and Business Development departments to develop and execute designs based on the properties brand.
  • Must be able to make deadlines in a fast paced environment and respond quickly and calmly to client and producer request
  • Must be able to come up with creative solutions to stay within tight deadlines.
  • Keep abreast of new technology and motion design trends / advances.
  • Excellent work ethic and a passion for design.
  • Perform other related duties as deemed necessary or requested.

REQUIREMENTS 

  • B.A. Degree in Media Study, Arts or Animation OR at least 3 years of motion design experience.
  • Solid portfolio of professional grade caliber work that exhibits a strong understanding of functionality along with creativity.
  • Extensive knowledge of Adobe After Effects, Photoshop, Illustrator. Maya or C4D knowledge preferred.
  • Proven ability to create unique concepts, expand and develop creative direction to fit various brands.
  • Technically knowledgeable and savvy in a broadcast environment.
  • Possess excellent interpersonal and communication skills
  • Must be available to work some unusual hours; including nights, weekends, and whenever needed

Please apply for this full –time position with a resume and link to your reel

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Communications: Graphic Design/Creative Services
Motion Designer - Pegula Sports and Entertainment (Buffalo, NY)

Are you a motion graphics rock star who knows their way around broadcasts, who can develop ideas and execute them for a wide variety of audiences?  Can you turn fast paced high profile projects while still looking to see what job lies next? If so we are looking for you.

POSITION SUMMARY 

This position requires a creative individual with well-rounded skills and various experience with boutique, commercial and network projects/clients. We are looking for a designer/animator who will take ownership for the projects they work on, and have a productive and positive attitude with clients and design team. You should be comfortable working under tight deadlines, and ideally are extremely organized with project files, and adept in sharing projects with fellow designers/animators.

PRIMARY RESPONSIBILITIES 

  • Conceptualize and direct the development and execution of a wide variety of broadcast design vehicles including title opens, logo designs, transitions, in-game features, bumps, teases, LED fascia animations, misc digital content, et cetera.

  • Collaborate with directors and clients to push design and animation boundaries.

  • Develop strong, sophisticated multi-layered design and animation concepts.

  • The position will require the ability to work cross-functionally with Marketing, Ticketing, Merchandising and Business Development departments to develop and execute designs based on the properties brand.
  • Must be able to make deadlines in a fast paced environment and respond quickly and calmly to client and producer request
  • Must be able to come up with creative solutions to stay within tight deadlines.
  • Keep abreast of new technology and motion design trends / advances.
  • Excellent work ethic and a passion for design.
  • Perform other related duties as deemed necessary or requested.

REQUIREMENTS 

  • B.A. Degree in Media Study, Arts or Animation OR at least 3 years of motion design experience.
  • Solid portfolio of professional grade caliber work that exhibits a strong understanding of functionality along with creativity.
  • Extensive knowledge of Adobe After Effects, Photoshop, Illustrator. Maya or C4D knowledge preferred.
  • Proven ability to create unique concepts, expand and develop creative direction to fit various brands.
  • Technically knowledgeable and savvy in a broadcast environment.
  • Possess excellent interpersonal and communication skills
  • Must be available to work some unusual hours; including nights, weekends, and whenever needed

Please apply for this full –time position with a resume and link to your reel

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Custodial/Housekeeping
Part Time Housekeeper/Cleaners - HARBORCENTER (Buffalo, NY)

JOB SUMMARY:

This position is responsible for the cleaning and support of our facility and grounds to make every event a World Class success. A high energy level, dependability, excellent attitude, attention to detail, excellent English communication, and desire to cooperate as a team member are critical components of success. This position requires physical activity including standing, walking, stooping, reaching, climbing stairs, and the ability to lift up to 50 pounds.  Candidates would be working at The Rinks at Harborcenter, 716, and Tim Hortons.

We are looking for someone that can work three to four days a week, 8 am - 4pm,  part time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide an excellent first impression by offering World Class Service with a positive attitude.

• Responsible to provide a clean and safe facility before, during and after all events

• Clean and maintain all bathrooms and replenish supplies as needed

• Sweep, mop, vacuum and maintain various types of floors

• Clean all surfaces including glass, furniture, fixtures, etc.

• Responsible for picking up trash and emptying trash and recycle receptacles

• Work cooperatively with all staff members

• Maintain a clean, neat, and professional appearance during work hours

• Help assure the health, safety and security of co-workers and guests by following all safety procedures and rules

• Monitor and report to the manager any discrepancies, damage, loss of property, safety issues

· Other duties as may be assigned

QUALIFICATIONS:

· Compliance with our company policy of Background Checks

· Effective written and oral English communication skills

· Energetic, pleasant, and a neat professional appearance

· Excellent attention to detail and good time management skills

· Punctual, Dependable, and Excellent work attendance record

· Adaptability to work unsupervised or on a team

· Ability to meet deadlines and work well under time pressures

· Ability to work in large crowds for an extended period of time

· Ability to work long hours, including days, nights, weekends and holidays as needed

· Ability to lift 50 pounds without accommodation.

· Prior guest service experience a plus

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)

POSITION: Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Team Member is responsible for setting and maintaining attractive product displays, making and serving product. A Team Member must support and convey the company culture by providing high quality, courteous and friendly service to guests and other team members, share product knowledge with guests and offer suggestions tailored to their needs. A successful candidate will be a positive and professional individual with a passion for working in a healthy and high energy environment.

RESPONSIBILITIES:

·        Execute high service standards and exceed guest expectations daily by providing immediate an undivided attention to every customer and adhering to company service, quality and cleanliness specification and food handling.

·        Ensure a fresh and appealing display by keeping cases, shelves and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.

·        Resolve guest conflict through service recovery and engage management when necessary.  

·        Operate equipment and serve product in a variety of areas including, smoothie, toast, coffee etc… Maintain cleanliness and integrity of equipment.

·        Follow all company cash handling procedures.

·        Follow and comply with established procedures including weights and measures, health and sanitation, and adhere to safe work practices.  

·        Create an engaging and energetic environment where all staff works as a team.

QUALIFICATIONS:

·        Passion for locally grown and fresh products

·        Ability to follow instructions and procedures.

·        Ability to multitask and change priorities constantly as needed in a fast paced environment.

·        Strong verbal communication skills

·        Exceptional customer service

·        Available for flexible scheduling including weekends and holidays.

The position is part time, and we are looking for applicants that have flexability in their schedule between the hours of 8 am - 6pm, seven days a week.

The Healthy Scratch is an Equal Opportunity Employer

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
The Healthy Scratch - Team Member - HARBORCENTER (Buffalo, NY)

POSITION: Team Member – The Healthy Scratch

The Healthy Scratch is a healthy quick service restaurant offering yogurt and smoothies, acai bowls, juice shots, fresh cold pressed juices, wraps, overnight oatmeal, other healthy grab-and-go food alternatives, and branded merchandise.

SUMMARY:

The Team Member is responsible for setting and maintaining attractive product displays, making and serving product. A Team Member must support and convey the company culture by providing high quality, courteous and friendly service to guests and other team members, share product knowledge with guests and offer suggestions tailored to their needs. A successful candidate will be a positive and professional individual with a passion for working in a healthy and high energy environment.

RESPONSIBILITIES:

·        Execute high service standards and exceed guest expectations daily by providing immediate an undivided attention to every customer and adhering to company service, quality and cleanliness specification and food handling.

·        Ensure a fresh and appealing display by keeping cases, shelves and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.

·        Resolve guest conflict through service recovery and engage management when necessary.  

·        Operate equipment and serve product in a variety of areas including, smoothie, toast, coffee etc… Maintain cleanliness and integrity of equipment.

·        Follow all company cash handling procedures.

·        Follow and comply with established procedures including weights and measures, health and sanitation, and adhere to safe work practices.  

·        Create an engaging and energetic environment where all staff works as a team.

QUALIFICATIONS:

·        Passion for locally grown and fresh products

·        Ability to follow instructions and procedures.

·        Ability to multitask and change priorities constantly as needed in a fast paced environment.

·        Strong verbal communication skills

·        Exceptional customer service

·        Available for flexible scheduling including weekends and holidays.

The position is part time, and we are looking for applicants that have flexability in their schedule between the hours of 8 am - 6pm, seven days a week.

The Healthy Scratch is an Equal Opportunity Employer

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)

Tim Horton’s

A one-of-a-kind Tim Hortons Cafe & Bake Shop will open at HARBORCENTER this fall. This unique restaurant is an anchor retail component of the complex and will be accessible from the street level at the intersection of Main Street and Scott Street, across from the site of the former Memorial Auditorium. The shop will have several special features, including two wall exhibits that will pay tribute to the life and career of Tim Horton, as well as the history of downtown Buffalo.

As a team member your top priority is guest satisfaction. Whether you are the very first person our guests encounter or you are producing quality-finished bakery items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

·      Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

·      Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

·      Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

·      Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

·      Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

·      Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

·      Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

·      Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

·      Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

·      Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

·      Prepares all products as required, following the order monitor to ensure the accuracy of every order

·      Communicates showcase and product needs to ensure proper product availability for guests

·      Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

·      Follows all restaurant policies, procedures and standards

·      Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

·      Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

·      Works in compliance with occupational health and safety legislation

·      Knows, understands and follows safe work practices and procedures

·      Uses or wears personal protective equipment or clothing as required

·      Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

·      Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Facility Operations/Security: Server/Concessions
Tim Hortons- Front Team Member - HARBORCENTER (Buffalo, NY)

Tim Horton’s

A one-of-a-kind Tim Hortons Cafe & Bake Shop will open at HARBORCENTER this fall. This unique restaurant is an anchor retail component of the complex and will be accessible from the street level at the intersection of Main Street and Scott Street, across from the site of the former Memorial Auditorium. The shop will have several special features, including two wall exhibits that will pay tribute to the life and career of Tim Horton, as well as the history of downtown Buffalo.

As a team member your top priority is guest satisfaction. Whether you are the very first person our guests encounter or you are producing quality-finished bakery items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

·      Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

·      Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

·      Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

·      Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

·      Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

·      Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

·      Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

·      Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

·      Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

·      Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

·      Prepares all products as required, following the order monitor to ensure the accuracy of every order

·      Communicates showcase and product needs to ensure proper product availability for guests

·      Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

·      Follows all restaurant policies, procedures and standards

·      Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

·      Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

·      Works in compliance with occupational health and safety legislation

·      Knows, understands and follows safe work practices and procedures

·      Uses or wears personal protective equipment or clothing as required

·      Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

·      Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Note: This position was originally posted on the Pegula Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pegula Sports employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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