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Sales & Marketing: Ticket Sales
Season Ticket Service Coordinator - Columbus Blue Jackets (Columbus, OH)

A Season Ticket Service Coordinator is directly responsible for all revenue goals associated with an assigned account base of existing Season Ticket Holders, focusing on renewals and retention, referrals, add-ons and upgrades. A Season Ticket Service Coordinator will focus on creating relationships within their assigned account base by being pro-active to anticipate client needs. This is achieved by providing world class customer service, learning about and developing excellent relationships with accounts, and delivering customized communications, events, programs, and benefits to the team’s Season Ticket Holders.

Essential Duties & Responsibilities:

  • Meet and exceed retention and associated revenue goals with assigned account base.
  • Improve year over year customer satisfaction with their season-ticket investments.
  • Present oneself as the key go-to person for assigned account base.
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other documented touchpoints.
  • Must make a minimum of 40 outbound calls per day, plus additional touchpoints as needed (e-mails, note cards, appts).
  • Sell Groups tickets, Premium suite rentals, Upgrades, Add-ons, and solicit referrals.
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and plan holder benefits relevant to assigned account base.
  • Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle all customers and situations in a friendly, calm and professional manner.
  • Ensure client information and data are accurate and complete for assigned accounts.
  • Meet and exceed assigned service levels and standards.
  • Assist in developing and delivering customized touchpoint programs, events, and benefits to drive loyalty within assigned account base.
  • Assist with Special Events such as Skating Events, Meet the Team Party, Morning Skates, Tunnel of Pride, etc. 
  • Work closely with Ticket Sales, Ticket Operations, Marketing, Community Relations, NWA Staff, Game Operations, and Sponsorship to execute integrated programs.
  • Work all Blue Jackets home games in conjunction with Nationwide Arena Guest Services staff to ensure a positive customer service experience.

Minimum Requirements:

  • Minimum of 1-3 years of experience in ticket sales/service, hospitality, and event or account management preferred.
  • Bachelor’s Degree in business, communications, or sports management preferred.
  • Relationship builder with excellent communication skills including strong interpersonal, verbal, and written abilities.
  • Problem Solver with superior attention to detail, time management, and organization skills.
  • Demonstrated ability to work independently and to self-motivate.
  • Team player with the ability to handle multiple assignments and responsibilities in a fast paced environment.
  • Basic knowledge of Archtics Ticketing System required, experience with Microsoft Dynamics CRM preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a four year college degree in business, communications, or a related field?

2. Do you have at least one year experience in ticket sales or service?

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Sales & Marketing: Ticket Sales Management
Ticket Sales Coordinator - Columbus Blue Jackets (Columbus, OH)

The Ticket Sales Coordinator reporting to the Vice President of Ticket Sales and Service will be responsible for the coordination and execution of various Ticket Sales and Service events. The Ticket Sales Coordinator will be expected to become comprehensively knowledgeable about the Ticket Sales Department of the Blue Jackets.


  • Assist with the organization and execution of Group Sales Fan Experiences and Season Ticket Holder benefits.
  • Coordinate tickets, food and beverage and other special requests for Ticket Sales prospecting and current customer events.
  • Assists the Database Marketing Manager in various data capture, input and analysis activities.
  • Assist the Database Marketing Manager with the maintenance of the Ticket Sales databases on Archtics and CRM platform.
  • Assist Director of New Business Development, Director of Service and Retention, and Director Group Sales with the maintenance of inventory for all fan experiences and promotional items.
  • Assist with editing and preparing of ticket sales collateral.
  • Perform internal and external correspondences for the Vice President of Ticket Sales and Service and, on occasion the Director Service and Retention, Director of Group Sales and Director of New Business Development.
  • Assist with mailings to current and prospective season and group ticket holders.
  • Support administrative and project requirements, as assigned.
  • Assist the Vice President of Ticket Sales and Service in maintaining the department budget.
  • Other duties as deemed necessary or as directed.

Required Knowledge/Skills/Job Qualifications:

  • Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS PowerPoint) and comfort with learning new applications as required such as Archtics and CRM.
  • Previous experience with Archtics and Ticketmaster system a plus.
  • Demonstrated excellent organizational, coordinating and personal interface skills.
  • Proven job diligence, dedication and attention to detail.
  • Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.
  • Prior experience working in a Ticket Sales and /or Ticket Operations department preferred.
  • Prior experience coordinating hospitality and other events preferred.
  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and season ticket holders, group sales customers and prospects.
  • Must be flexible with working nights, weekends, and holidays on an as need basis.
  • Bachelor's degree – sports management or marketing specialization preferred.
  • At least 1 year of relevant industry experience.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least one year experience in the sports and entertainment industry?

2. Do you have previous experience with Archtics and Ticketmaster systems?

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Sales & Marketing: Ticket Sales
Ticket Sales Development Camp - Columbus Blue Jackets (Columbus, OH)

One of the primary objectives of the Blue Jackets Inside Sales Department is to develop future sales professionals and leaders of our organization. As an Inside Sales Representative you will benefit from an on-going training program by members of the Blue Jackets management team as well as some of the best ticket sales trainers in the sports industry. You will learn best practices, sales techniques and valuable communication skills that will serve you well throughout your life and career.

We are proud to have developed a number of high quality sales professionals and we are confident that we can provide you with a solid foundation upon which to build your career in sports. Your commitment and level of effort you put into the program will determine how quickly you become a top level executive.

We are hosting our a Ticket Sales Development Camp on Saturday, November 14th. The top candidates will be invited to participate in this day-long event including an overview of the Columbus Blue Jackets culture, sales & marketing efforts, Inside Sales program, sales training, interviews and networking at the Blue Jackets & Arizona Coyotes game. Accepted candidates will be notified the week of November 2nd.

For more information regarding our Inside Sales Program please visit


  • Meet or exceed weekly and monthly sales goals.
  • Sell Columbus Blue Jackets ticket options including season ticket plans, group tickets and individual events.
  • Build relationships to grow account base through repeat business and referrals.
  • Conduct in-arena appointments/tours to assist in closing new business.
  • Proactively look for ways to create incremental business opportunities with existing customers.
  • Provide superior customer service to clients – existing ticket holders, prospects and single game buyers.
  • Make cold calls from provided lists.
  • Handle incoming calls from sales prospects and existing clients.
  • Maintain complete and accurate computerized records of all clients.
  • Actively research and prospect new sales leads.
  • Create new ideas to increase ticket sales.
  • Work games and other events to support ticket sales initiatives.
  •  Additional responsibilities as assigned by the Manager of Inside Sales.


  • BS/BA in Business, Sport Management/Marketing, or similar area of study.
  • Aggressive, competitive and committed to the sports industry.
  • Highly motivated with a desire to be successful.
  • Strong communication and computer skills.
  • Passion for a growth oriented career in sales.
  • Detail-oriented and organized; ability to handle several projects at once.
  • Prior telemarketing and/or sales experience is preferred but not essential.
  • Any experience working for a team, athletic department or event is beneficial.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to participate in the Ticket Sales Development Camp on Saturday, November 14, 2015?

2. Are you able to start on December 7th, 2015?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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