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Sales & Marketing: Database Marketing/Analytics
CRM Coordinator - Columbus Blue Jackets (Columbus, OH)

Assist with all of Columbus Blue Jackets' data assets including the support of Microsoft Dynamics CRM, data capture, e-mail marketing, SMS marketing, social media and market research technologies. Responsible for helping the team achieve departmental goals of growing the fan base, delivering quality metrics on key performance indicators and growing revenue.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Collect, cleanse, and import new data, while minimizing duplication.

Create e-mail marketing lists.

Coordinate the acquisition of names across digital and social platforms, including contacting and keeping track of winners.

Assist in the day-to-day administration of CRM platforms including user management, data hygiene and data manipulation.

Manage lead scoring and distribution.

Champion data quality, data accuracy, and data-driven decision-making within the organization.

Keep up-to-date on industry trends as they relate to database management, lead acquisition, customer segmentation, and technological advancements.

Create surveys to be sent to customers and prospects.

Mange text message campaign platform including data capture, exporting and importing data, and sending engaging text messages to subscriber base.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Continuous Learning - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university in a business discipline.

Computer Skills

To perform this job successfully, an individual should have knowledge of Excel and data visualization software; Ticketing databases and preferably, Microsoft CRM and Omniture.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a U.S. citizen, permanent resident of the U.S. or otherwise authorized to work in the U.S.?

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Sales & Marketing: Ticket Sales
Group Event Specialist - Columbus Blue Jackets (Columbus, OH)

Department: Ticketing

Supervisor: Manager of Group Sales

Location: Columbus, OH

Summary

Drive ticket revenue for the Columbus Blue Jackets through the sale of group tickets and single game premium hospitality areas by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Sell Columbus Blue Jackets ticket options including group tickets, single game premium hospitality areas and season ticket packages.

Sell premium hospitality areas for Nationwide Arena concerts and family shows.

Annually renew assigned accounts.

Build and strengthen relationships with key decision-makers among local, regional and national companies by fostering trust and collaboration.

Execute pro-active and personal touch points with customers and prospects, including but not limited to, outbound phone calls, e-mail correspondence, in-arena and out-of-office appointments, and interaction at exclusive customer events and home games.

Create customized group outing packages by leveraging the Blue Jackets fan experience packages, private meeting space or premium hospitality areas.  

Generate leads independently through prospecting, canvassing, networking and referrals.

Maintain complete and accurate computerized records of all client interactions in the CRM database.

Work home games and other events to support ticket sales initiatives; this position requires working occasional weekday and weekend evenings and occasional holidays. 

Propose creative ideas to the Ticket Sales & Service leadership team to enhance all aspects of the customer experience, including new benefit programs, special events and fan experiences.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university in business, sport management/marketing or similar field; and at least two years related sales experience.

Computer Skills

To perform this job successfully, an individual should preferably have knowledge of Microsoft CRM, Ticketmaster and Archtics.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a U.S. citizen, permanent resident of the U.S. or otherwise authorized to work in the United States?

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Facility Operations/Security: Usher/Ticket Taker
Ticket Seller - CBJ Arena Management/ Nationwide Arena (Columbus, OH)

Summary

Assist guests in the purchase and pick-up of tickets for all Nationwide Arena events while maintaining high customer service standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Sells tickets to guests using the Ticketmaster ticketing system.

Uses ticket dispensing machine that automatically ejects numbers of tickets requested by guests and hand ticket to guests.

Distributes Will Call tickets to guests.

Accepts payment and makes change when appropriate.

Answers incoming Box Office phone calls.

Answers questions, and provides information concerning upcoming events.                                                     
Prepares reconciliation of ticket sales at conclusion of each evening.

Due to the nature of the job, this position requires working evening and weekend hours.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Computer Skills

To perform this job successfully, an individual should have knowledge of Ticketmaster software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a US Citizen, Permanent resident of the US or otherwise authorized to work in the United States?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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