Front Desk Receptionist - Dallas Stars (Frisco, TX)
JOB SUMMARY: This position is responsible for providing professional, friendly and courteous customer service to visitors, customers and employees a-like as well as assisting other departments with duties as assigned.
Answer and re-direct phone calls appropriately.
Greet and assist clients and guests that visit the Executive Front Office.
Assist with and distribute arriving mail and deliveries to the appropriate departments.
Maintain the phone directories for the Executive Office and Dr Pepper StarCenters.
Maintain the conference room calendars at the Executive Office.
Maintain shipping supplies including but not limited to mailing & shipping supplies and verifying sufficient funds in postage meter.
Ordering and distribution of all business cards.
Ordering, stocking, and maintaining office and kitchen supplies.
Help maintain the professional appearance of the office.
Assist other departments with special projects and tasks when time and approval permit.
REQUIRED EDUCATION AND EXPERIENCE:
Minimum of 1-2 years of prior administrative experience is preferred.
Proficient user of Microsoft Office products.
A high level of professionalism and willing to take initiative on a project accurately and see it through from beginning to end.
Must be flexible in a fast paced, team-oriented environment, as well the ability to work independently when necessary.
Must have a positive attitude and excellent communication skills with all guests and employees, both in person or by phone.
Highly motivated, organized, ability to multi-task and be detail-oriented are a must.
Working knowledge of hockey is preferred, but not required.
Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.
* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.
This person will be responsible for overseeing a Dr Pepper StarCenter facility. The General Manager is responsible for overseeing the operation of a year round twin sheet ice facility to ensure optimal operational and fiscal management. The General Manager must work closely with and be responsible for the facility’s Operations Manager, Skating Programs Manager, Hockey Programs Manager and Front Desk Manager and have the ability to step in and manage each area as the need arises. The General Manager will be required to invest the time necessary to ensure all aspects of the facility run efficiently and smoothly and be on call 24/7.
Facility Manager Responsibilities:
Oversee day to day operations of facility
Create and deliver grassroots outreach programs tailored to your buildings requirements.
Develops and maintains strong relationships with facility user groups.
Responsible for community public relations and patron satisfaction.
Create welcoming atmosphere through staff training on high level of customer service and care of the facility.
Intervening in situations related to public safety.
Collections and revenue tracking, including but not limited to:
Hockey Registration Payments
Skating & Hockey Academies
Ice Rentals/Tenant Invoicing
Online Registration tracking
Front Desk/Customer Service
Instructors/Skate Guards/Party Attendants
Manager on Duty
Creating and maintaining ice events through the MaxGalaxy software platform.
Selling ice and creating ice rental contracts for 3rd party customers.
Scheduling internal programs such as DSMHL, SSHL, Academies, Enhancements, Drop Ins, Open Hockey, Freestyle Sessions, etc.
Supervise all cash handling, deposits, banking transactions and daily closeout procedures.
Review and approval of facility expenses
P Card payment to vendors.
Liaise with Accounts Payable on check payments, trade agreements, etc.
Corporate Policies and Procedures
Oversee, maintain and implement all recommendations regarding policies and procedures to create uniformity amongst facilities.
Ensure a positive attitude amongst staff members when implementing policies and procedures.
Facility Health and Safety
Provide a safe, clean and sanitary environment.
Ensure facility meets all local, state, and federal safety requirements at all times.
Monitor building security, custodial maintenance and emergency supplies and equipment.
Create Community partnerships with Local Organizations
School Districts and PTA Groups
Home School Groups
Liaise with Home Office Support staff
Prepare annual budgets with VP
Prepare monthly sales tracking for VP
Forecasting and analysis of revenues and expenses
Review and approve monthly P & L
Examine and maintain monthly ice usage metrics
Review and approve all new hires
Oversee training of new employees
Review and approve all payroll on a bi-weekly basis
Create, monitor and update Manager On Duty schedule
Schedule regular meetings with managers
Schedule quarterly all staff meetings for facility
Oversee implementation of all marketing initiatives for the facility
Cross promote activities with local organizations and Parks and Rec
Website content, traditional marketing, grass roots marketing strategies
Liaise with DPSC Marketing Coordinator and synchronize efforts with other rinks
Negotiate and manage all facility related contracts.
Ice Rental Customers, building tenants, vending agreements.
Work with Home Office team on service contracts
Work with Corporate Sales Department on all sponsor fulfillment.
Actively promote assets to local parties
Dasher boards, wall banners, other signage and programs
Liaise with VP regarding all legal matters
New Business and Revenue growth
Create new revenue streams through “out of the box” thinking.
Maximize Ice utilization in facility
College degree is required
High level of ice hockey playing or figure skating performance and coaching experience is recommended
Proven history of training and developing successful programs
Strong work ethic and positive attitude
Willingness to learn new programs and try new initiatives
Excellent attention to detail
Must be able to deal with multiple tasks simultaneously
Proven organizational and time-management skills
Excellent customer service skills
Outstanding interpersonal skills and ability to deal effectively with customers
Must be able to effectively manage up and down the organizational chart
Excellent written and verbal communication skills
Ability to work nights, weekends, holidays and special events as they are integral to the success of the DPSC Facility
Ability to work independently and as a team player
Must have a good working knowledge of Microsoft Excel, Word and PowerPoint and Outlook
Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.
*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.
DSE Hockey Centers, L.P. is an Equal Opportunity Employer
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