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Finance: Accounts Payable/Accounts Receivable
Accounts Receivable Coordinator - Olympia Entertainment & Detroit Red Wings (Detroit, Mi)

The accounts receivables coordinator is responsible for ensuring proper review, timely processing and communications of all billing and the collection thereof, in accordance with Olympia Entertainment and Uptown Entertainment’s policies and procedures.

Key Responsibilities: 
•    Provide customers with accurate and timely invoices, statements and schedules
•    Respond effectively to customer inquiries in a timely fashion.  Research and respond to all billing inquiries, discrepancies and adjustments
•    Communicate all issues and/or disputes to operating departments and supervisors
•    Contact customers when their invoices are falling beyond terms
•    Make collection calls, e-mail, fax and write dunning letters during collections process
•    Assist customers in resolving invoicing or payment problems
•    Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.
•     Identify delinquent customers that may require outside agency assistance to collect
•    Monitor and prepare financial reports in accordance with the company’s requirements meeting various due dates; i.e., month end aging reports, etc.
•    Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
•    Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
•    Inform supervisor of slow paying customer/vendors and recommend offset/contra settlements as necessary.  Research and recommend accounts for bad debt write off
•    Run credit cards for customer payments
•    Run credit card reports to balance with Bank deposits
•    Manage outstanding accounts receivable. Resolve outstanding balances, resubmit claims and provide necessary information to support prompt payment
•    Follow up on outstanding accounts receivable, focus on maintaining aged receivables within 90 days outstanding. This includes researching aged account reports and processing problematic EOBs
•    Write and update departmental policies, procedures, and work instructions
•    Manage monthly & quarterly reconciliations of A/R Summary reporting and Bad Debt Analysis
•    Ensure all A/R month-end deadlines are met to supporting the 7 day close objective
•    Manage monthly processes of posting A/R adjustments, spreads, unapplied cash, and write-offs to customer accounts 
•    Responsible to reconcile, review and approve general ledger accounts assigned to Accounts Receivable 
•    Monitor the status of accounts receivable and report to management the financial impact of activities (both negative and positive)
•    Balance accounts receivable sub ledger to the general ledger
•    Supports all internal audits
•    Supports all external audits 
•    Support and/or initiate special projects
•    Validate payments on account and open client issues as part of the commission payment process.

Supplemental Job Functions:
•    Performs other duties as assigned

Minimum Knowledge, Skills and Abilities:
•    Associates degree in accounting, finance, business or related field
•    Minimum two years of relevant experience  (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work)
•    Possess the highest integrity and ethical standards
•    Strong communication and customer service abilities 
•    Strong ability to understand and translate customer contracts into billing cycles
•    Demonstrated proficiency with MS Excel
•    Effective communication skills, both orally and in writing
•    Detail oriented – ability to keep accurate and detailed accounting records
•    Highly organized, self-directed business style, with strong ability to prioritize
•    Good understanding of accounting controls, A/R processes as well as reconciling GL accounts
•    Ability to manage multiple projects at once
•    Self-motivated and able to work under pressure with minimal supervision

Preferred Knowledge, skills and abilities:
•    Experience working in the sports and entertainment industry

Working Conditions:
•    Ability to lift up to 25 lbs.
•    Frequent visual/auditory attention
•    Must be able to sit for extended periods

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Maintenance
Event Beverage Technician - Part Time - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

Oversee and maintain draft beer systems, ice machines, walk-in coolers and freezers. Maintain all equipment in stands, bars and club in Joe Louis Arena.

Key Responsibilities
• Maintain ongoing examination of the draft beer and soda pop system, ice machines, walk-in coolers/freezers and adjust, maintain, repair all components required.
• Maintain proper maintenance logs and budget logs.
• Perform pre-event inspections and repairs.
• Work with Maintenance Supervisor to staff and train beverage techs for event days.
• With direction from Maintenance Supervisor train runners in operation methods of draft beer system and changing beer barrels.
• Ensure proper shutoff of all CO2 tanks, beer barrels and air lines.

Supplemental Job Functions
• Performs other duties as assigned

Minimum Knowledge, Skills and Abilities
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience in refrigeration.
• Demonstrated flexibility and adaptability skills.
• Ability to work non-traditional hours, including weekdays, weekends and holidays.
• Ability to travel and adhere to the corporate travel policies.

Preferred Knowledge, skills and abilities
• Experience working with arena concessions or maintenance.
• Experience with entertainment marketing.


Working Conditions
• While performing the duties of this job, the colleague is regularly required to stand; walk; and use hands to finger, handle, or feel.
• The colleague frequently is required to stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit, reach with hands and arms, climb or balance, talk or hear, and taste or smell.
• The colleague must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability and willingness to work long and unpredictable hours on weekdays, weekends and holidays.
• Position will involve working in an arena environment with varying temperatures.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Finance: Accounting/Finance other
General Ledger Accountant - Olympia Entertainment & Detroit Red Wings (Detroit, Mi)

To provide general accounting support to the organization including but not limited to preparing and posting journal entries, reconciling accounts, month-end closing, budgeting, and annual auditing. 

Key Responsibilities: 
•    Analyzes various general ledger accounts and reconciles deferred revenue, prepaid accounts, and other accounts
•    Process all accounts receivable credit memos and serve as back up for the Accounts Receivable Coordinator including month end close
•    Process accounts payable and serve as back up for the Accounts Payable Supervisor including processing checks and month end close
•    Process and complete daily cash deposits
•    Creates daily sales entries for the Tobacco Shop, Fox Concessions, Fox Suites and Fox Merchandise
•    Creates daily, monthly or event based sales entries and other miscellaneous accounting entries for account reconciliation and reporting purposes
•    Participates in the monthly close process including preliminary review of financial statements, preparation and posting of adjusting journal entries, and explanation of budget to actual variances
•    Assists in preparation of annual budget through analysis of accounts, researching data, and compiling reports
•    Assist in recording private events
•    Provide auditing support to various departments as well as participating in the year-end financial audit for OEI and DRW NHL HRR audit; working with outside auditing services
•    Act in accordance with corporate accounting policies and procedures; recommend new ideas or changes to current policies and procedures as needed
•    Ensure proper cash handling procedures and controls through established systems
          
Supplemental Job Functions:
•    Perform various duties as assigned by management including special projects, cross train with other employees for back-up coverage and assist in accounting support.

Minimum Knowledge, Skills and Abilities:
•    Bachelor’s degree in Accounting or Finance
•    Minimum of four years related experience (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work)
•    Possess the highest integrity and ethical standards
•    Effective communication skills, both orally and in writing
•    Strong problem solving and analytical skills
•    Ability to understand processes and coordinates the process within the accounting rules
•    Strong attention to detail
•    High level of resourcefulness, initiative, and good judgment setting priorities and handling multiple tasks simultaneously
•    Proficiency in spreadsheet software applications

Preferred Knowledge, skills and abilities:
•    Working knowledge of Generally Accepted Accounting Principles
•    Experience and or knowledge within the sports and entertainment industry
•    Experience with AS400 and Infinium

Working Conditions:
•    Frequent visual/auditory attention
•    Exposure to moderate noise level


The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Computer Information Systems
IT Event Support Technician - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The venue technical support analyst II is responsible for evaluating and troubleshooting Wi Fi and point of sale systems and for providing event day technical support for Joe Louis Arena

Key Responsibilities
•    Provide comprehensive user support for Wi-Fi and point of sale system.
•    Configure and install a broad range of new and used computer equipment and peripherals in a network environment
•    Conduct fan and visiting media training on Wi-Fi
•    Provide basic telecommunication services for events such as installation, inter-connection and support
•    Provide “game day” technical support for all aspects of the event
•    Provide network drops when appropriate for end users and event support 
•    Prioritize support issues and tasks and keep track of assigned help desk requests and follow up on unresolved issues
•    Develop a strong working relationship with team members and uphold a friendly and helpful environment with all users
•    Keep up to date on current technologies and assist with the implementation of new ideas and procedures

Supplemental Job Functions
•    Perform other duties as assigned

Minimum Knowledge, Skills and Abilities
•    Pursuit of a degree in information services applicable certification.  
•    Total of three 1 to 3 years’ experience working in a technical operating capacity
•    Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work 
•    Some experience in wireless networking topology or point of sale systems
•    Possess the highest integrity and ethical standards
•    Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
•    Demonstrated ability to function in a multi-task environment
•    Outstanding interpersonal and relationship building skills, with the ability to work across all functions and vertically at all levels of the organization
•    Highly developed communication skills with demonstrated ability to translate technical information to a non-technical audience
•    High level of resourcefulness, initiative, and good judgment setting priorities and handling multiple tasks simultaneously
•    Demonstrated superior problem solving skills
•    Ability to work closely and cooperatively with internal and external contacts
•    Ability to work very quickly in a fast paced environment with tight timelines

Preferred Knowledge, skills and abilities
•    Point of Sale support experience
•    Ability to work a flexible schedule 
•    Experience working in the sports and entertainment industry
•    Some experience in wireless networking topology or point of sale systems

Working Conditions
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to high noise level
•    Frequent visual/auditory attention
•    Ability to lift 25lbs.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Sales & Marketing Management
Private Event Sales Account Executive - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The Private Event Sales Account Executive is responsible for booking both corporate and social non-game day private event revenue including soliciting new event business at the Fox Theatre, Joe Louis Arena, and Hockeytown Café. The Private Event Sales Account Executive will have to research and identify new event leads and cold-call for new potential business. This position will also assist in responding to incoming inquiries for event space. The Account Executive will be in charge of managing the sales process from sale to service and continuing to foster client relationships for future business.  This position will work in cooperation with respective internal service departments for each given venue to ensure successful implementation.

Key Responsibilities: 
•    Prospect and cold call new business via networking, previous contacts, trade publications, resource guides, data base companies and cold calls. Target local hospitality industry, i.e. event planners, corporate planners, and direct corporate level decision makers to sell non-game day events
•    Conduct market research on potential new leads and develop tie-in opportunities within Ilitch Holdings business units to enhance value of sales packages
•    Show available spaces to prospective clients and actively sell venues
•    Develop client relationships and enhance existing relationships to maintain renewal business
•    Work with in-house creative services department to create/develop and generate professional proposals and sales presentations by compiling necessary information such as research, data, photos, etc.    
•    Provide written weekly reports on sales activity/expenses and results to track own performance as well as event performance
•    Manage and cultivate business relationships by attending OEI events and other functions
•    Work with venue event managers to develop new, creative ways to package social events for increased sales
•    Establish partnership opportunities with the premium sales staff to maximize event and revenue opportunities.
•    Work cooperatively with sponsorship service representatives to provide event opportunities to existing clientele
•    Assist in the development of internal special event series initiatives
•    All other duties as assigned by the Director of Private Event Sales

Supplemental Job Functions:
•    Performs other duties as assigned

Minimum Knowledge, Skills and Abilities:
•    Bachelor’s degree in business, hospitality or related field
•    Minimum of 3 years’ experience in corporate sales or marketing environment with evidence of solid business acumen and an understanding of how to manage sale opportunities.  
•    High level of integrity with a professional, business oriented demeanor. 
•    Creativity and ingenuity in developing successful sales strategies and have a working knowledge of the industry or community events along with a pulse of industry opportunities.
•    Proven ability to initiate high-level contacts of prospective customer with strong persuasion and negotiation skills to close a sale.
•    Evidence of ability to establish and maintain effective business relationships.  
•    Demonstrated effective verbal and written communication skills with the ability to communicate with various levels of business units and venues or prospective customers.  
•    Detail oriented with exceptional organizational skills with the ability to manage multiple, concurrent projects in a high paced environment.
•    Demonstrated ability to analyze, formulate solutions and alternatives; and resolve issues in a timely manner
•    Ability to work well in a team environment and effectively across business units and venues 
•    Proven level of exceptional guest service.
•    Self-motivated with excellent time management skills and business/sales acumen
•    Demonstrated computer proficiency including Microsoft Word, Excel, PowerPoint and CRM skills.

Preferred Knowledge, skills and abilities:
•    Experience working in the sports and entertainment industry
•    Prior experience with customer relationship management databases 

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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