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Sales & Marketing: Community Relations
Director of Community Relations & Detroit Red Wings Foundation - Detroit Red Wings (Detroit, Mi)

Job Summary:  
The director of community relations & DRW Foundation is responsible for the direction and management of the Detroit Red Wings Foundation, an affiliate of Ilitch Charities.  The director must develop an annual plan for raising funds and for the distribution of funds for charitable purposes consistent with the Foundation’s mission and consistent with non-profit governance law.  Responsibilities include enhancing current and developing innovative revenue streams that allow for the funding of programs that advance the mission of the Foundation.  The director is responsible for providing regular reports to the Board of Directors on DRWF activities and presenting programs for financial review; and for working collaboratively with the staff of Ilitch Charities and affiliated organizations.  Additional responsibilities include implementation and oversight of the Foundation’s financial tacking and control systems, including organizational ledger, check requests, purchase orders, etc. in direct partnership with the Treasurer of the Ilitch Charities Board of Directors and finance manager for Ilitch Charities.

The director of community relations & DRW Foundation manages the Community Relations department.  In this capacity, the Director is responsible for daily management of department personnel and budget control.  In addition, the director works with staff to develop, implement and evaluate a complete community engagement program.

Key Responsibilities: 
•    Develops synergies between community relations and DRW Foundation functions
•    Works with the Detroit Red Wings and the Ilitch Charities Board and staff to craft strategic vision, aligns organizational resources in strategic planning and executes events and activities designed to achieve developed goals
•    Sets an effective annual agenda and ensure performance goals are set and met
•    Responsible for administrative procedures and processes to maintain fiscal accountability and control, equitable and fair personnel practices, and efficiency of operations
•    Serves as the principal fundraiser for the Detroit Red Wings Foundation, overseeing and coordinating all  fundraising and donor management activities
•    Oversee the planning and execution of in-game Community Relations elements, including fundraisers and Community Relations theme nights
•    Works closely with Corporate Sales staff in developing sponsorship programs for inclusion in corporate sales proposals.  Attends sales calls and presentations
•    Develops innovative revenue sources including business arrangements and funding proposals
•    Develops strong working relationships with local nonprofits and charitable organizations
•    Works closely with youth hockey associations in order to increase youth hockey participation in Southeast Michigan
•    Oversees the development of all collateral, including the annual report
•    Creates and manages the annual budget
•    Coordinates the grant process including the application, review and recommendation of requests to the Ilitch Charities Board that meet the strategic goals and objectives of the foundation
•    Ensures compliance with all appropriate state and federal regulations and laws
•    Ensures appropriate information flow both within and outside the organization
•    Represents the organization; serves as its public face as appropriate at civic, community and charitable events; creates awareness for the DRWF and the sport of hockey in the community
•    Works directly with players and their families in developing programs that benefit the Foundation and compliment players’ charitable interests
•    Oversee and manage the electronic 50/50 Raffle system for the Foundation.  Includes required State of Michigan reporting, financially reconciliation, and liaison with partners and provider for issues and upgrades
•    Supervises Foundation and Community Relations staff and volunteers 
•    Coordinates marketing, media relations and public relations for DRWF activities
•    Develops and maintains effective working relationships with Ilitch Holdings staff including Ilitch Charities, the Detroit Tigers Foundation and members of the board of Ilitch Charities and the executive committee

Supervisory Responsibilities:
•    Manages 2 subordinate colleagues who supervise full-time and part-time staff in addition to volunteers.  Is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues; planning, assigning, and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and resolving problems.

Minimum Knowledge, Skills and Abilities:
•    Bachelor’s degree in business, marketing or related field
•    7-10 years demonstrated successful corporate and/or foundation experience, preferably in professional sports (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.)
•    Experience working at the management level in non-profit or charitable organizations and civic groups 
•    Experience in professional sports
•    Strong event planning experience
•    Strong presentation skills
•    Excellent organizational, communication and presentation skills including proposal development, networking skills with large groups as well as individuals
•    Strong experience in event planning and implementation, operating within approved budgets and meeting goals for percentages of expenses and charitable funds
•    Self-motivation and discipline to regularly set and achieve work goals
•    Ability to initiate and build relationships with prospective corporate and foundation donors as well as non-profit organizations and youth hockey associations
•    Self-motivated and disciplined with demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision
•    Proactive self-starter with the ability to react to varying situations by making appropriate decisions

Working Conditions:
•    Regularly required to stand, walk, and talk or hear.  
•    Frequently is required to sit.  
•    Occasionally required to reach with hands and arms and climb or balance.  
•    Occasionally lift and/or move up to 25 pounds.  
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to moderate noise level
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Communications: Media/Public Relations Servicing
Director of Marketing Communications - Olympia Entertainment & Detroit Red Wings (Detroit, Mi)

The Director of Marketing Communications develops and executes strategic marketing related communications for the Detroit Events Center.  Develops, coordinates, and directs public relations activities and media requests and acts as professional counsel to leadership in the area of marketing communication activities.   This position is also responsible for developing strategic, communication plans in conjunction with the Sr. VP of Marketing & Communications.  Acts as the focal point to coordinate communications materials/activities with the VP Corporate Communications/Relations IHI, as needed.  This position will serve as a leader in creating a collaborative environment with a diverse team of professionals.  This position is expected to successfully balance strategic and operational roles, and display the judgment, work ethic, creativity and commitment to results necessary to successfully launch and drive marketing communications for the new Detroit Events Center. 

Key Responsibilities: 
•    Contributes to the formulation and implementation of the marketing communications strategic plan for the Detroit Events Center and the development of goals and objectives.
•    Creates and manages proactive communications programs on matters of reputational importance including messaging and strategies related to reputational issues that could positively or adversely impact the Detroit Events Center.
•    Develops internal and external communications strategy.
•    Identifies challenges and emerging issues and develops strategies to mitigate negative press and/or public image.
•    Responsible for all crisis communications plans and day to day management of potentially escalating brand reputation/public relations issues.
•    Plans and implements public relations campaigns including story development, story pitching and press release distribution as required to support business objectives and to further the proactive positioning of the Detroit Events Center to the public.
•    Represents the company to the public by acting as a public spokesperson.
•    Fields and directs responses to all media-related inquiries.
•    Cultivates and maintains relationships with local, national, international, trade and social media.
•    Clearly communicates with SVP, Marketing & Communications and VP Corporate Communications/Relations IHI, on key issues of importance to ensure consistency of message across the organization.
•    Researches, writes and edits various corporate materials, including press releases, statements, executive correspondence, memos, letters and presentations.
•    Develops contacts and relationships with civic representatives to create opportunities for keeping the Detroit Events Center and its products or services in front of public and the trade.
•    Develops ideas and opportunities for feature articles, interviews, presentations and other public relations activities that promote awareness of the company its products or services.
•    Oversee and manage departmental budget.

Supplemental Job Functions:
•    Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities:
•    Bachelor’s degree in Communications, Marketing, Public Relations, Business or similar field.
•    Minimum of 10 years of related experience and/or training: equivalent combination of education and experience.
•    Possess the highest integrity and ethical standards.
•    Excellent writing, presentation and oral communications skills with strong business acumen and ability to create messaging that drives engagement.
•    A strategist capable of implementing long and short term integrated communications plans. Proven ability to lead through influence, flexibility and diplomacy.
•    Demonstrated ability to effectively execute integrated marketing communications plans.
•    Experience working with and influencing senior leaders and business partners by providing guidance and direction on marketing communications activities.
•    Organized, high energy individual capable of working in a fast paced and fluid environment; understanding of when to operate with urgency and/or escalate matters.
•    Critical thinker and self – starter who is willing to work proactively to identify key business priorities and work across teams to implement the necessary solution.
•    Experience in crisis management and providing leadership and direction to develop fast, effective techniques to mitigate risks.
•    Executive presence and comfort in all interactions with colleagues, senior-level management and critical external stakeholders. (media, etc)
•    Experience providing counsel and advice to senior leaders on both proactive topics as well as issues management. Highly collaborative leadership style.
•    Strong work ethic and ability to work unpredictable hours when necessary, as well as being available for travel when necessary.
•    Demonstrated ability to make sound business judgments in a complex, fast paced environment.
•    Ability to build credibility and trust by demonstrating high ethical standards. Extreme discretion, as work may involve confidential and sensitive information.
•    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ability to read, analyze and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries, or complaints.  Ability to write speeches and articles, using original or innovative techniques, or style.  Ability to make effective, and persuasive, speeches and presentations on controversial or complex topics.  Solid writing skills overall, including a strong proficiency with press releases, articles, reports and memoranda.

Preferred Knowledge, Skills and Abilities:
•    Knowledge of the Detroit market, including key media contacts and an understanding of city and state government. 
•    Experience working in the sports and entertainment industry

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays
•    Normal office environment
•    Ability to lift up to 25 lbs.
•    Frequent visual/auditory attention

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Administration/General Management: Administrative/Executive Assistant
Executive Assistant - Olympia Entertainment & Detroit Red Wings (Detroit, Mi)

The Executive Assistant is responsible for providing administrative support to the President & CEO.  The position assists in projects involving research, coordination of efforts between various departments & entities, assimilation of data for appropriate written and verbal communication.  The position is responsible for confidential and time sensitive information and materials.  

Key Responsibilities: 
•    Provides administrative support to the President & CEO. Answers phone, messages, mail, manages informational and confidential files, manages schedule, transcribes notes and/or memos and makes travel arrangements.
•    Assist in projects involving research, coordination of efforts between various departments and entities, assimilation of data for appropriate written and/or verbal communication, reports, and presentations
•    Handle matters where appropriate by applying knowledge of established policies and procedures and use of sound judgment 
•    Organize, collect, and track information related to various assignments and projects 
•    Transcribes notes and/or memos from handwritten notes.
•    Assists with projects including the research, compilation of data, preparation of recommendations and communication of determinations.
•    Acts as liaison between the Office of the President and colleagues at all levels of responsibility at various entities
•    Attends meetings, seminars, and/or events on behalf of and/or representing the President & CEO to gather information to present in report format.
•    Responds on behalf of President & CEO for speaking engagement requests, charitable contribution requests and ticket requests for various entities events or performances as necessary.
          
Supplemental Job Functions:
•    Handles special projects as assigned by President & CEO.

Minimum Knowledge, Skills and Abilities:
•    Course work and/or certification in administrative support.  College level courses in business administration or equivalent experience may be considered.  
•    Minimum five years related experience
•    Extensive experience with administrative duties such as setting up conference calls, scheduling, faxing, copying, setting up e-mail addresses, maintaining and monitoring calendars, etc. (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work)
•    Absolute adherence to corporate confidentiality requirements.
•    Possess the highest integrity and ethical standards
•    Well-developed writing skills, including ability to develop and edit high-quality executive correspondence
•    Effective communication skills, including outstanding interpersonal skills with the ability to interact with all levels of internal and external colleagues and contacts.
•    Advanced knowledge of computer software, specifically Microsoft Office, including Microsoft Word, Excel, and PowerPoint
•    Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
•    Highly organized, self-directed business style, with strong ability to prioritize and manage multiple projects at once
•    Excellent phone etiquette and professional demeanor
•    Judgment to plan and accomplish goals.
•    Ability to work some evenings, weekends and travel as needed.

Preferred Knowledge, skills and abilities:
•    Knowledge of sports and entertainment industry
•    Bachelor’s degree in business a strong plus

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to high noise level
•    Frequent visual/auditory attention
•    Works in an open area where there is frequent interruptions and distraction due to noise, traffic, etc.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Joe Louis Arena - Olympia Entertainment & Detroit Red Wings (Detroit, Mi)

 The Group Sales Account Executive is responsible for driving sales of group tickets for the Detroit Red Wings and special venue events by focusing on and developing assigned categories through relationship building and first-class customer service.

Key Responsibilities
• Meet or exceed specified group sales goals
• Actively research and prospect new sales leads to sell all group ticket packages within assigned category
• Establish, promote, and maintain relationships with group clients
• Meet or exceed a minimum of 50-60 outgoing cold calls per day in an effort to generate new business
• Set a minimum of 10 face-to-face appointments per week in an effort to generate new business
• Create opportunities for new business with existing customers, such as tours, theme nights, pre- and post-event receptions
• Handle all incoming calls from sales prospects
• Process ticket orders in a timely and efficient manner
• Provide first-class customer service to generate new clients and sales revenue, as well as repeat business and referrals
• Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history
• Perform assigned game day responsibilities such as attending games to develop an understanding of events, meet new and key clients to ensure they have a positive experience, as well as participate in any promotions or appointments as requested
• Maintain and submit accurate daily, weekly and month reports on sales activity
• Process ticket orders in a timely and efficient manner

Supplemental Job Functions
• Perform other duties and responsibilities as assigned

Minimum Knowledge, Skills and Abilities
• Bachelor’s degree in business, marketing, communications or related field
• Minimum two years sales experience preferably in a group sales role
• Knowledge of sports and entertainment industry
• Possess the highest integrity and ethical standards
• Effective verbal and written communication skills
• Demonstrated ability to formulate solutions and resolve issues in a timely manner
• Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment
• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint
• Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
• Excellent phone étiquette and Professional demeanor
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

Preferred Knowledge, skills and abilities
• Knowledge and previous use of classic Ticketmaster, CRM Database and Archtics preferred, but not necessary.

Working Conditions
• Irregular and extended hours including nights, weekends, and holidays
• Exposure to high noise level
• Frequent visual/auditory attention


The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Computer Information Systems
IT Event Support Technician - Part Time Seasonal - Olympia Entertainment & Detroit Red Wings (Detroit, MI)

The venue technical support analyst II is responsible for evaluating and troubleshooting Wi Fi and point of sale systems and for providing event day technical support for Joe Louis Arena

Key Responsibilities
•    Provide comprehensive user support for Wi-Fi and point of sale system.
•    Configure and install a broad range of new and used computer equipment and peripherals in a network environment
•    Conduct fan and visiting media training on Wi-Fi
•    Provide basic telecommunication services for events such as installation, inter-connection and support
•    Provide “game day” technical support for all aspects of the event
•    Provide network drops when appropriate for end users and event support 
•    Prioritize support issues and tasks and keep track of assigned help desk requests and follow up on unresolved issues
•    Develop a strong working relationship with team members and uphold a friendly and helpful environment with all users
•    Keep up to date on current technologies and assist with the implementation of new ideas and procedures

Supplemental Job Functions
•    Perform other duties as assigned

Minimum Knowledge, Skills and Abilities
•    Pursuit of a degree in information services applicable certification.  
•    Total of three 1 to 3 years’ experience working in a technical operating capacity
•    Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work 
•    Some experience in wireless networking topology or point of sale systems
•    Possess the highest integrity and ethical standards
•    Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
•    Demonstrated ability to function in a multi-task environment
•    Outstanding interpersonal and relationship building skills, with the ability to work across all functions and vertically at all levels of the organization
•    Highly developed communication skills with demonstrated ability to translate technical information to a non-technical audience
•    High level of resourcefulness, initiative, and good judgment setting priorities and handling multiple tasks simultaneously
•    Demonstrated superior problem solving skills
•    Ability to work closely and cooperatively with internal and external contacts
•    Ability to work very quickly in a fast paced environment with tight timelines

Preferred Knowledge, skills and abilities
•    Point of Sale support experience
•    Ability to work a flexible schedule 
•    Experience working in the sports and entertainment industry
•    Some experience in wireless networking topology or point of sale systems

Working Conditions
•    Irregular and extended hours including nights, weekends, and holidays
•    Exposure to high noise level
•    Frequent visual/auditory attention
•    Ability to lift 25lbs.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Retail/Licensing: Retail Sales Associate
Sales Associate - Olympia Entertainment & Detroit Red Wings (Troy, Mi)

Sales Associates at Hockeytown Authentics are first and foremost responsible for providing superior customer service. Basic upkeep within the store, completing transactions, helping to meet visual standards, processing shipments, and assisting with inventory will also be expected from sales associates. Other duties will be assigned as needed. 

Key Responsibilities: 
•    Provides superior customer service in accordance with the Hockeytown Authentics standards as well as the company wide Guest Connect principles.
•    Aims to builds relationships while creating a memorable experience for all guests.
•    Aims to resolves customer service challenges. 
•    Helps to drive sales by executing sales techniques assigned by supervisors. 
•    Assists management with store visuals to allow for ease of shopping.
•    Assists with tasks required for monthly inventory. 
•    Responsible for stocking and processing shipments.
•    Provides efficient service while processing merchandise and box office transactions. 
          
Supplemental Job Functions:
•    All other reasonable duties as assigned by supervisor

Minimum Knowledge, Skills and Abilities:
•    Prior retail and sales experience is required.
•    Experience with apparel related sales is preferred. 
•    Possess the highest integrity and ethical standards
•    Exceptional customer service skills.
•    Effective communication skills, both orally and in writing.
•    Strong judgment skills and strong problem resolution.
•    Strong attention to detail.
•    Must have high degree of poise and professionalism when interacting with customers and colleagues.
•    Must be able to work days, nights, weekends and holidays.

Working Conditions:
•    Irregular and extended hours including nights, weekends, and holidays.
•    Frequent visual/auditory attention.
•    Must be able to lift 25 lbs.
•    Ability to stand for long periods of time.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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