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Facility Operations/Security: Maintenance
Building Service Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The position is responsible for managing skilled trades for a state-of-the-art, multi-purpose sports and entertainment facility.  The position is responsible for managing building control systems and all components associated with the climate control system. 

Key Responsibilities:

1.     Manage day-to-day building operation activities and projects.  Assist director with collective bargaining agreement negotiations and adherence.

2.     Provide in depth knowledge of building mechanical systems; collaborate and direct staff, and vendors.

3.     Ensure all government, industry, and company required programs are implemented, maintained and compliant.  Ensures compliance with all City, State, and Federal safety and environmental laws, codes, standards and regulations. Maintains relationships with City Buildings & Safety Engineering department.  Obtain and maintain correct licenses and permits.

4.     Coordinate with other operational departments to ensure the proper and efficient interface of other operation systems and equipment with building policy and procedures, systems and services.

5.     Manage inventories and develop internal controls for building services assets (i.e. tools, equipment, machines).

6.     Track work orders, interpret priorities, and accomplishments using Computerized Maintenance Management  System (CMMS).

7.     Assist in the development and implementation of goals, objectives, policies, and priorities of department.

8.     Manage staffing and create schedules to ensure proper coverage to achieve desired results.

9.     Maintain a safe work environment; safety and OSHA compliance, ensuring staff is well informed, punctual, and adhering to all policies and procedures.

10.  Manage third party vendors to ensure service level agreements are being met and goals achieved.

11.  Train and develop staff on standard operating procedures and ensure compliance.

Supplemental Job Functions:

1.     Performs other duties as assigned.

2.     Inventory management and building maintenance software implementation, management and usage.

3.     Maintain storage facility.

Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s Degree in related field, experience may be considered in lieu of degree.  Five (5) years experience in property management.  Including, but not limited to:  in depth knowledge of building systems (Heating Ventilation Air Conditioning (HVAC), Mechanical Electrical Plumbing (MEP), equipment function, purpose, operation and maintenance procedures, building controls automation and technologies, Building Management Systems (BMS), developing standard operating procedures.

2.     Experience with general construction processes and procedures.

3.     Experience in building maintenance, including risk mitigation studies and resolutions, and efficiencies.

4.     Demonstrated knowledge of applicable laws, codes, standards and regulations.

5.     Experience in fire, life safety and emergency response procedures.

6.     Strong vendor management skills that include, negotiation, contracts, implementation, and purchasing.

7.     Minimum (5) years of supervisory experience.  The ability to effectively coach, mentor and assess performance.  Strong supervisory skills with the ability to coach, mentor and motivate a diverse workforce.  Experience working with skilled trades, unions and the like.

8.     Excellent communication and interpersonal skills.

9.     Highly organized, self-directed business style, with strong ability to prioritize and effectively manage multiple projects and properties at once.  Strong organizational, problem solving and negotiation skills.

10.  Ability to work well under pressure and tight deadlines, while meeting business and departmental objectives and expectations.

11.  PC skills required.  Proficient with Microsoft Office (Word, Excel and PowerPoint) and building and maintenance software applications.

12.  The ability to maintain sensitivity and confidentiality.

13.  Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

 Preferred Knowledge, skills and abilities:

1.     Property management experience in a sports arena.

2.     Proficient in Auto Cad.

Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Digital/New Media Sales
CRM Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary:

The CRM Coordinator will provide assistance to the CRM & Marketing Analyst and the Digital Marketing & Analytics team. This person will focus on the day-to-day management and execution of the company’s Microsoft Dynamics CRM system and utilizing data to assist with sales and marketing efforts. Assists with activities related to digital marketing, CRM, market research, and analytics.

Key Responsibilities:

Sales/Marketing Support

  1. Identify and implement, as needed, custom solutions to enhance business processes; serve as liaison between Ticketing and Marketing Departments.

  2. Maximize internal usage of CRM system via user training and support.

  3. Lead procurement for direct marketing campaigns.

  4. Lead assignments based on inbound inquiries and marketing campaigns.

  5. Marketing automation utilizing Microsoft Dynamics and ExactTarget.

  6. Manage relationships with external consultants and data providers.

    System Maintenance

  1. Assist in the day-to-day administration of CRM platforms (Microsoft Dynamics 2015 and ExactTarget) including user management, data hygiene and data manipulation.

  2. Modify the front end of CRM and marketing systems to consolidate and display information based on needs.

  3. Coordinate data integration with various vendors and data providers.

  4. Create reporting on various items such as sales, campaign metrics, research surveys, large company projects, email performance, discounting etc. 

  5. Facilitate the development of sales and service strategy through reporting and analysis

  6. Assist in the management of the CRM system by pulling marketing lists from the databases and performing regular maintenance.

  7. Conduct basic data entry.

    Data Integrity

  1. Ensure through the data architecture, cleansing process and system design the data available to users is accurate and complete.

  2. Ensure legal compliance and maintain that the database is being used correctly.

  3. Stay abreast of CRM and marketing best practices, trends and regulations and provide consultation. 

Supplemental Job Functions:

  1. Other duties as assigned.

    Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s degree in quantitative or business discipline (e.g., computer science, mathematics, statistics, economics, marketing, etc.).
  2. Minimum two (2) years related experience.Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
  3. Possess the highest integrity and ethical standards.
  4. Experience with Microsoft Dynamics CRM.
  5. Proficient in Microsoft Office products, especiallyadvanced Excel functions..
  6. Strong analytical and problem solving skills.
  7. Demonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines.
  8. Excellent multi-tasking ability.
  9. Excellent communication, interpersonal, problem-solving and decision-making skills
  10. Highly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives.

Preferred Knowledge, skills and abilities:

  1. Experience working in the sports and entertainment industry.

  2. Experience with SQL

  3. Experience with a ticketing system (Ticketmaster Archtics).

  4. Experience with a business intelligence tool (Tableau).

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to high noise level.

  3. Frequent visual attention.

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.  It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements.  Olympia Entertainment, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the employee.

    Effective:  8.11                        Revised:   12.2016  

Note: When you apply for this job online, you will be required to answer the following questions:

1. When was the last time you used a pivot table or vlookup in excel? What type of data set were you working with?

2. Give an example of a project you used graphic visualization to sum up the results. What tool did you use to create the visualization?

3. Walk us through a time you had to explain technology to a non-tech savvy person?

4. Rank these four customer characteristics in order of 1-4 by likelihood to buy Red Wings Season Tickets. Household Income, Address, Birthday & Past Single Game Buyer.

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Facility Operations/Security: Event Guest Relations
Event Operations Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The event operations manager is responsible for the implementation and execution of all operational aspects of events held at Little Caesars Arena, Comerica Park or other venues booked by Olympia Entertainment.  Assists the Director of Operations in management of all day-to day operations at Joe Louis Arena.

Key Responsibilities:

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Oversee the facilitation of the needs of clients conducting events at Little Caesars Arena, Comerica Park and other venues and locations booked by OEI as assigned.  Represent the venues during the booking and advance planning phase of all events.

3.     Lead pre-event planning meetings in order to execute the operational logistics of Little Caesars Arena, Comerica Park or other venues for events in cooperation with relevant departments including booking, marketing, public relations, concessions, merchandise, parking, event staff, guest relations and operations personnel.

4.     Act as primary liaison between departments providing all necessary and appropriate direction, information, etc. to help oversee all aspects of the event.

5.     Liaison with municipal departments such as City of Detroit Police, Tactical Ops, Fire Marshal in matters related to event operations, ensuring events are operated within respective codes and ordinances.

6.     Communicate event information to critical external entities such as City of Detroit, local, state and Federal law enforcement, public safety, and fire.

7.     Direct and manage load in, load outs, and production crew.

8.     Act as manager on duty when Director of Event Operations is not present.

9.     Serve leadership function on emergency response team / emergency preparedness training.

10.  Manage all aspects of event cost estimating and reporting, as well as managing event costs to maximize efficiency.

11.  Manage all phases of event day operations, taking the lead in critical logistical decision making.

12.  Represent the venue as needed relative to event settlements with promoter / tour.

13.  Provide pre and post event labor reports to applicable departments such as accounting, booking and operations.

14.  Act as the primary contact of the building for promoters and other event clients.

15.  Assist Director of Event Operations in developing the annual Operations and Entertainment Services budget.  Monitor the budget and identify variances.

16.  Manage the Master Building Schedule, prioritizing and organizing times for all public and private events in conjunction with Event Booking and all involved departments with maximizing revenue as a primary goal.

 

Supplemental Job Functions:

 1.     Performs other duties as assigned

 Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s degree in a technical discipline, applicable certification.  Minimum 5 (five) years related work experience.  Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

2.     Possess the highest integrity and ethical standards

3.     Demonstrated ability to establish and maintain strong working relationships with hourly staff

4.     Must possess a solid work ethic

5.     Strong communication and customer service abilities

6.     Detail oriented – ability to keep accurate and detailed records

7.     Highly organized, self-directed business style, with strong ability to prioritize

8.     Ability to manage multiple projects at once

9.     Must have a good knowledge of Microsoft Word, Excel, PowerPoint and CAD

10.  Ability to problem solve

 Preferred Knowledge, skills and abilities:

1.     Experience working in the sports and entertainment industry

 Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays

2.     Exposure to high noise level

3.     Frequent visual/auditory attention

4.     Must be able to lift/carry 25-50 lbs.

5.     Must be able to stand for long periods of time; climb stairs

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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Facility Operations/Security: Event Guest Relations
Guest Experience Designer - Detroit Red Wings (Detroit, MI)

Job Summary: 

The Guest Experience Designer is responsible for continuously advocating the guest perspective and driving performance of turning moments into memories for our guests. The role provides functional and business expertise to identify, evaluate, develop and drive guest improvement initiatives which create an extraordinary guest experience. This person will take the lead in the development and implementation, facilitation and measurement of programs related to service enhancement for all venues and the District Detroit overall.

Olympia Entertainment fosters a culture of guest-centricity by providing the tools, training, processes and support to empower each colleague to consistently deliver exceptional guest service to drive profitable growth.

Key Responsibilities:

  1. Orchestrates guest perspective journey mapping techniques, to include activities such as analysis of surveys and operational metrics, guest focus groups, frontline colleague focus groups, functional pain point/opportunity analysis, etc.

  2. Partners with the guest and client experience leaders to develop service strategies and programs with visible metrics to promote the highest level of consistent service to guests and clients in alignment with company goals and objectives.

  3. Manages the secret shopper program ensuring timely response and reporting out of shop data and scores; liaisons with vendor.

  4. Reviews guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.

  5. Partners with operating leaders, regularly reviewing and analyzing data to generate action plans to address service deficiencies/goals in the areas of process improvement, training and colleague performance management.

  6. Partners with Human Resources Training to facilitate guest service training to event staff, during corporate new hire orientation driving a guest centric culture.

  7. Represents guest experience / voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise

  8. Conducts a weekly guest experience meetings with department leaders, communicates performance, supports and pushes action plan efforts.

  9. Partners with Communication to ensure consistent and timely communication of property service scores via multiple communication channels.

  10. Develops a recognition program surrounding guest service related programs, i.e. internal shop scores and exceptional mentions.

  11. Leads and develops a team of Guest Experience Champions to conduct deep dives/self-assessments and identify improvement opportunities and solutions

  12. Champion the internal communication of guest experience related matters and updates to all Ambassadors in the hotel

  13. Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback

  14. Work closely with Department Heads to assess service standards and delivery on a regular basis

  15. Ensure the relevant teams and stakeholders respond to all Guest feedback, e.g. consumer-generated content on various social media sites

  16. Reviews and communicates best practices implemented in other venues

  17. Creates presentations and prepared periodic reports

  18. Work with partners and create buy-in.

  19. Leads planning and budgeting process for projects

  20. Performs all other job related duties as requested.

Supplemental Job Functions:

  1. Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s Degree or equivalent work experience.

  2. A minimum four (4) years of relevant experience designing guest services experience programs. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

  3. Possess the highest integrity and ethical standards.

  4. Proven track record of developing and delivering impactful guest experiences

  5. Ability to develop fresh approaches and innovate as appropriate.

  6. Demonstrated strategic thinking and planning skills.

  7. Able to translate guest needs into business solutions using creative problem solving.

  8. Advanced analytical/problem solving and research skills

  9. Ability to work independently and lead cross-functional groups during projects.

  10. Highly organized, meticulous, and detail oriented.

  11. Persuasive public speaking and presentation skills.

  12. Collaborative disposition with a proven ability to influence leadership and indirect

    peers.

  13. Exceptional interpersonal skills to build and maintain strong relationships with a diverse workforce.

  14. Current on new methods of integrating technology with business strategy.

  15. Consumer research experience (e.g., surveys, segmentation / personas development, focus groups, etc.)

  16. Natural curiosity to get into the details.

  17. Working knowledge of Microsoft Word, Excel, and Power Point.

  18. Ability to work days, nights, weekends and holidays.

  19. Large scale, fast-paced sports/entertainment experience, preferred.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to moderate - high noise level.

  3. Frequent visual/auditory attention.

    The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Event Guest Relations
Guest Experience Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for managing guest services operations during all events and ensuring exceptional guest experience in multiple sports and entertainment venues.  

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage event staff for all events. Create staff schedules based on event calendar ensuring event needs are met.  Manage payroll for all event staff.  Assist with tracking monthly labor costs.

3.     Demonstrate strong leadership, exemplary service, mentorship and guidance as well as overall guest experience to ensure guest satisfaction.

4.     Research and identify new methods of improving the guest experience.

5.     Respond to guest inquiries during and after each event upholding the absolute highest standard of customer service. Keep a comprehensive log of all occurances.

6.     Interact with guests at every event to ensure they are having the best possible experience which includes but is not limited to: overseeing the guest ingress and egress and working with Operations and Security to improve this process, facilitating marketing, group sales and promotional giveaways during games, execution of designated driver program.

7.     Respond to all communications directed to Guest Relations from the websites. Disperse follow up to the proper departments as necessary.

8.     Manage the relocation process at all events, including speaking with guests and ticket sales representative in advance in order to reserve relocation spots.

9.     Prepare event paperwork including briefing sheets and assignments.

10.  Conduct pre-event briefings for event staff as required.

11.  Process post-event paperwork including incident reports, medical reports, supervisor notes, etc.

12.  Assist in fulfilling guests special needs (i.e. hearing impaired guests with ticket purchasing,  securing an interpreter for the event, seating etc…) that these guest wish to attend.

13.  Address and facilitate solutions to guest’s complaints during events.

14.  Work with the box office to solve ticket and seating issues and plan and delegate procedures to satisfy the seating of our guests at all events.

15.  Manage staff uniform and equipment procurement, distribution and inventory control.

 

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

2.     Assist with day to day needs of the Operations Department and handle other department’s questions or our colleagues who may be unavailable at that time.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     Minimum 3 year’s supervisory experience. The ability to effectively coach, mentor, and assess performance. Strong supervisory skills with the ability to motivate a diverse workforce.

3.     Excellent communication and interpersonal skills.

4.     Possess the highest integrity and ethical standards.

5.     Ability to work with minimal supervision.

6.     Strong customer service skills.

7.     Ability to tactfully handle stressful situations.

8.     PC skills required. Proficient with Microsoft Office (Word, Excel, PowerPoint) and general office applications.

9.     Ability to work irregular hours including, nights, weekends and holidays.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to moderate - high noise level.

3.     Ability to lift up to 25 lbs.

4.     Frequent visual/auditory attention.

5.     Ability to walk and stand for long periods of time.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Media Buyer/Trafficking
Media Marketing Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The media marketing manager is responsible for developing and executing all promotional and advertising elements of revenue generating marketing ticket programs for all Olympia Entertainment events, with a focus on theater, including negotiating, scheduling and buying appropriate media including print, broadcast, direct mail, email, web, social and electronic media while assisting the Marketing Department with event marketing plans, day to day functions and projects.

Key Responsibilities:

  1. Build and maintain strong working relationships with stations and ownership groups to facilitate negotiations and secure the most efficient rates, added value, promotions and other marketing benefits.

  2. Plan, develop and implement media campaigns.

  3. Negotiate, schedule and buy media advertising for all OEI events.

  4. Steward placement of orders from negotiation through execution.

  5. Manage, analyze and optimize media placements for maximum ROI.

  6. Evaluate content, coverage, ad positioning, rates and audience composition of all relevant media vehicles to determine those that will most effectively reach target audiences.

  7. Study demographic data and consumer profiles to identify desired target audiences for online advertising.

  8. Calculate reach and frequency of campaigns.

  9. Create, execute and maintain show budgets and advertising and promotional plans for any OE promoted or co-promoted event.

  10. Develop new promotional initiatives while maximizing existing ones in order to reach OE’s target of selling out all shows at all OE-owned and/or operated venues.

  11. Develop and manage schedule and deadlines for advertising and media production, as well as all promotional and trade agreements with media partners.

  12. Maximize marketing presence online through Olympiaentertainment.com, OE on the Go, Facebook, Twitter and media partner sites.

  13. Work directly with Digital Marketing & Analytics department to develop, coordinate and evaluate data base, digital, mobile and social marketing functions.

  14. Provide reports based on campaign goals and objectives.

  15. Compile event settlements provided to tour management prior to show.

  16. Work with OE publicist to secure additional editorial content for shows based on media buys/promotions/trades.

  17. Assist with day-of-show activities including radio remotes, on-site press, meet-and-greets, etc.

  18. Maintain constant evaluation of media plans to ensure OE is maximizing its potential in ticket sales.

  19. Assist with sponsor and third party activation.

  20. Assist with special projects, presentations and budgets.

  21. Additional responsibilities as directed by supervisor.

Supplemental Job Functions:

  1. Attend events and execute on site activities.  Assist and/or individually execute marketing activities at events. 

  2. Coordinate special projects as assigned.

  3. Additional duties as assigned.

Minimum Knowledge, Skills and Abilities:

  1. Bachelor’s Degree in marketing, communications or business required.

  2. Minimum of 5 years of entertainment/sports OR radio/TV marketing experience.

  3. Extensive knowledge of marketing, media buying, promotions, event planning, sales, creative process, web marketing/social networking.

  4. Proven experience managing multiple projects and timelines.

  5. Ability to strive in high-pressure environment.

  6. Strong attention to detail.

  7. High level of resourcefulness, initiative, and good judgment setting priorities and handling multiple tasks simultaneously.

  8. Ability to work with little supervision.

  9. Sound MS Office skills.

  10. Strong oral and written communication.

  11. Effective verbal and written communication skills.

  12. Detail oriented with exceptional organizational skills.

Preferred Knowledge, Skills and Abilities:

  1. Knowledge of the Detroit, Southern Ontario and western Michigan media market.

  2. Knowledge/Interest in the Event Marketing Industry.

  3. Work in a team environment is an absolute must.

  4. Interest/knowledge of broadway theater productions.

  5. Must know how to research and be on top of current events in the entertainment industry.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.

  2. Exposure to high noise level.

  3. Frequent visual/auditory attention.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience purchasing media? If so, what software did you use to purchase the media?

2. What is your experience with negotiating rates and/or promotional exposure?

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Facility Operations/Security: Maintenance
Operations Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of operations and administrative support to the operations team. 

 

Key Responsibilities:

 

1.     Provide general office and administrative support to management, department staff and customers.

2.     Maintain working relationships with external vendors and temporary agencies.

3.     Assist in hiring, scheduling, and processing paperwork of the Operations staff.

4.     Facilitate and maintain accurate records of colleague information such as attendance tracking and job coding for the department.

5.     Receive and disseminate maintenance requests and work orders to the proper departments.  Update maintenance schedules, track work order progress.

6.     Enter and update information in various maintenance software programs, records, snow logs, safety, job code tracking, building performance data, etc.

7.     Maintain safety logs and standard operating procedures.

8.     Prepare expense and labor account analysis; approval and coding of invoices for accounting. 

9.     Assist in the coordination and fulfillment of safety, software and operations training and orientations.

10.  Assist in tracking inventory, purchasing supplies, creating purchase orders working with departments to ensure fulfillment.  Process purchase orders, working with the purchasing department to ensure accuracy, follow through and consistency.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     2 years of administrative, accounting and/or office experience.

3.     Strong organizational, administrative, time management, and communication skills.

4.     Demonstrated proficiency with general office applications and in Microsoft Word, Excel and PowerPoint.

5.     Comprehension of software applications (CAD, Blue Beam) relative to building operations, preferred.

6.     Understanding of Computer Maintenance Management Systems (CMMS) and Preventative/Predictive Maintenance software programs or equivalent.

7.     Resourceful and able to achieve objectives.

8.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

9.     Successfully work in a fast-paced environment.

10.  Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

11.  Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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