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Facility Operations/Security: Maintenance
Building Service Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The position is responsible for managing skilled trades for a state-of-the-art, multi-purpose sports and entertainment facility.  The position is responsible for managing building control systems and all components associated with the climate control system. 

Key Responsibilities:

1.     Manage day-to-day building operation activities and projects.  Assist director with collective bargaining agreement negotiations and adherence.

2.     Provide in depth knowledge of building mechanical systems; collaborate and direct staff, and vendors.

3.     Ensure all government, industry, and company required programs are implemented, maintained and compliant.  Ensures compliance with all City, State, and Federal safety and environmental laws, codes, standards and regulations. Maintains relationships with City Buildings & Safety Engineering department.  Obtain and maintain correct licenses and permits.

4.     Coordinate with other operational departments to ensure the proper and efficient interface of other operation systems and equipment with building policy and procedures, systems and services.

5.     Manage inventories and develop internal controls for building services assets (i.e. tools, equipment, machines).

6.     Track work orders, interpret priorities, and accomplishments using Computerized Maintenance Management  System (CMMS).

7.     Assist in the development and implementation of goals, objectives, policies, and priorities of department.

8.     Manage staffing and create schedules to ensure proper coverage to achieve desired results.

9.     Maintain a safe work environment; safety and OSHA compliance, ensuring staff is well informed, punctual, and adhering to all policies and procedures.

10.  Manage third party vendors to ensure service level agreements are being met and goals achieved.

11.  Train and develop staff on standard operating procedures and ensure compliance.

Supplemental Job Functions:

1.     Performs other duties as assigned.

2.     Inventory management and building maintenance software implementation, management and usage.

3.     Maintain storage facility.

Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s Degree in related field, experience may be considered in lieu of degree.  Five (5) years experience in property management.  Including, but not limited to:  in depth knowledge of building systems (Heating Ventilation Air Conditioning (HVAC), Mechanical Electrical Plumbing (MEP), equipment function, purpose, operation and maintenance procedures, building controls automation and technologies, Building Management Systems (BMS), developing standard operating procedures.

2.     Experience with general construction processes and procedures.

3.     Experience in building maintenance, including risk mitigation studies and resolutions, and efficiencies.

4.     Demonstrated knowledge of applicable laws, codes, standards and regulations.

5.     Experience in fire, life safety and emergency response procedures.

6.     Strong vendor management skills that include, negotiation, contracts, implementation, and purchasing.

7.     Minimum (5) years of supervisory experience.  The ability to effectively coach, mentor and assess performance.  Strong supervisory skills with the ability to coach, mentor and motivate a diverse workforce.  Experience working with skilled trades, unions and the like.

8.     Excellent communication and interpersonal skills.

9.     Highly organized, self-directed business style, with strong ability to prioritize and effectively manage multiple projects and properties at once.  Strong organizational, problem solving and negotiation skills.

10.  Ability to work well under pressure and tight deadlines, while meeting business and departmental objectives and expectations.

11.  PC skills required.  Proficient with Microsoft Office (Word, Excel and PowerPoint) and building and maintenance software applications.

12.  The ability to maintain sensitivity and confidentiality.

13.  Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

 Preferred Knowledge, skills and abilities:

1.     Property management experience in a sports arena.

2.     Proficient in Auto Cad.

Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Event Guest Relations
Director of Event Operations - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for the oversight of event-related operations.  The position will provide leadership to ensure successful execution of events from pre-booking to fulfillment.  Identify event goals and ensure maximum operational efficiency.

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage the operation of events inclusive of; sporting events, concerts and other entertainment events. Act as primary contact for events and oversees event management from start to finish.

3.     Develop and execute comprehensive operating plans and processes for day-to-day and event-mode operations that ensure the safety and enjoyment of all guests and staff.  Ensure all events are developed and executed with thorough and timely communication, highest standards of customer service, safety for all guests, staff, production crew, clients and performers.

4.     Develop and execute process and procedures to deliver safe, world-class event experiences.

5.     Develop and execute comprehensive operating and safety plans for all events.

6.     Review and approve event documentation including manifests and set up/tear down details.  Develop operating procedures to ensure consistency in event execution.

7.     Build all shows in conjunction with the Box Office and Booking Departments in accordance to production needs, necessary operational efficiencies and maximum revenue opportunities and assign to Event Managers after on sale.

8.     Lead meetings as appropriate to review event and other activity with other department heads and key stake holders to ensure flawless planning and execution of all events.

9.     Enforce policies and procedures throughout each event and ensure compliance of ADA, local and state fire and safety ordinances.

10.  Direct development of management reports and tracking of key performance indicators.

 

 

 

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or related experience may be considered

2.     7 years of experience planning and executing large, high-profile events in an arena environment.

3.     7 years leadership experience in a fast-paced, high-volume, guest oriented operation.

4.     2 years in a supervisory role managing a staff, effective coaching and performance management. Outstanding interpersonal skills are required to manage a large and diverse staff.  Ability to perform a wide variety of supervisory responsibilities with time-sensitive deadlines.

5.     Extensive experience and knowledge of audience control techniques and principles.  Demonstrated knowledge of principles of operation of a public assembly facility.

6.     Budget planning and experience.

7.     Experience and knowledge in operation with current OSHA standards.

8.     Possess the highest integrity and ethical standards.

9.     Comprehension of software applications (CAD, Blue Beam) relative to building operations, preferred.

10.  Establish priorities and organize work; plan and direct the work of subordinate staff.

11.  Strategic planning skills are required to assist in the development of a vision for the company and an ability to implement a plan to achieve that vision.

12.  Highly organized, self-directed business style, with strong ability to prioritize.

13.  Demonstrated project management skills with coordinating efforts among various departments and staff levels.

14.  Ability to analyze procedures to ensure effectiveness.

15.  Detail oriented – ability to keep accurate and detailed records.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

2.     Proficient in Autocad.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Event Guest Relations
Event Operations Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

The event operations manager is responsible for the implementation and execution of all operational aspects of events held at Little Caesars Arena, Comerica Park or other venues booked by Olympia Entertainment.  Assists the Director of Operations in management of all day-to day operations at Joe Louis Arena.

Key Responsibilities:

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Oversee the facilitation of the needs of clients conducting events at Little Caesars Arena, Comerica Park and other venues and locations booked by OEI as assigned.  Represent the venues during the booking and advance planning phase of all events.

3.     Lead pre-event planning meetings in order to execute the operational logistics of Little Caesars Arena, Comerica Park or other venues for events in cooperation with relevant departments including booking, marketing, public relations, concessions, merchandise, parking, event staff, guest relations and operations personnel.

4.     Act as primary liaison between departments providing all necessary and appropriate direction, information, etc. to help oversee all aspects of the event.

5.     Liaison with municipal departments such as City of Detroit Police, Tactical Ops, Fire Marshal in matters related to event operations, ensuring events are operated within respective codes and ordinances.

6.     Communicate event information to critical external entities such as City of Detroit, local, state and Federal law enforcement, public safety, and fire.

7.     Direct and manage load in, load outs, and production crew.

8.     Act as manager on duty when Director of Event Operations is not present.

9.     Serve leadership function on emergency response team / emergency preparedness training.

10.  Manage all aspects of event cost estimating and reporting, as well as managing event costs to maximize efficiency.

11.  Manage all phases of event day operations, taking the lead in critical logistical decision making.

12.  Represent the venue as needed relative to event settlements with promoter / tour.

13.  Provide pre and post event labor reports to applicable departments such as accounting, booking and operations.

14.  Act as the primary contact of the building for promoters and other event clients.

15.  Assist Director of Event Operations in developing the annual Operations and Entertainment Services budget.  Monitor the budget and identify variances.

16.  Manage the Master Building Schedule, prioritizing and organizing times for all public and private events in conjunction with Event Booking and all involved departments with maximizing revenue as a primary goal.

 

Supplemental Job Functions:

 1.     Performs other duties as assigned

 Minimum Knowledge, Skills and Abilities:

 1.     Bachelor’s degree in a technical discipline, applicable certification.  Minimum 5 (five) years related work experience.  Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

2.     Possess the highest integrity and ethical standards

3.     Demonstrated ability to establish and maintain strong working relationships with hourly staff

4.     Must possess a solid work ethic

5.     Strong communication and customer service abilities

6.     Detail oriented – ability to keep accurate and detailed records

7.     Highly organized, self-directed business style, with strong ability to prioritize

8.     Ability to manage multiple projects at once

9.     Must have a good knowledge of Microsoft Word, Excel, PowerPoint and CAD

10.  Ability to problem solve

 Preferred Knowledge, skills and abilities:

1.     Experience working in the sports and entertainment industry

 Working Conditions:

1.     Irregular and extended hours including nights, weekends, and holidays

2.     Exposure to high noise level

3.     Frequent visual/auditory attention

4.     Must be able to lift/carry 25-50 lbs.

5.     Must be able to stand for long periods of time; climb stairs

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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Facility Operations/Security: Facility/Venue Management
Facilities Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for operational support, daily operations, management of (maintenance, housekeeping and conversion) facilities staff in multiple sports and entertainment venues.

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage day-to-day operations of multi-functional staff to ensure proper facility standards, event, housekeeping, maintenance and conversion needs are met.  Monitor workflow activity and projections to ensure proper resource allocation needs are fulfilled and timelines are met.   

3.     Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work process and work cooperatively and jointly to provide quality seamless customer service.

4.     Maintain a safe work environment; ensuring staff is well informed and adhering to all policies and procedures.

5.     Develop and execute building inspection plan. 

6.     Identify opportunities to increase efficiencies through innovative cleaning techniques.

7.     Manage building configurations based on the event schedules.  Ensure facility set up for all events throughout the facility and surrounding area is done in a timely and accurate manner.

8.     Manage inventory of assets and supplies; Develop internal controls.

9.     Assist in the development and implementation of department policies and procedures.

10.  Maintain department and colleague records and reports.  Produce payroll, revenue and other requested reports.

11.  Responsible for preparing incident and damage reports.

12.  Manage third party vendors to ensure service level agreements are being met and goals achieved.

13.  Make recommendations for capital investment.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or related experience may be considered.  5 years’ experience in a facility operations management role.  Working knowledge of public/venue operating procedures, building systems and code compliance with local and state laws.

2.     4 years of high volume supervisory experience, coordinating, prioritizing and assigning projects. 

3.     Strong supervisory skills with the ability to coach, mentor and motivate a diverse workforce. 

4.     Experience working with skilled trades, unions and the like. 

5.     Working knowledge of safety requirements, public facility/venue standards, building systems and infrastructure.

6.     Ability to effectively interact with all levels of management, colleagues, promotors, suppliers, guests and visitors.  Excellent verbal and written skills.

7.     Ability to simultaneously manage a high level of detail across multiple projects.

8.     Strong organizational skills with the ability to multi task and problem solve in a fast-paced environment.

9.     Knowledge of ice installation and maintenance.  Extensive knowledge of mechanical, electrical and plumbing systems.  Knowledge of HVAC, lighting, audio visual, computer energy management systems and related codes and regulations for each.

10.  Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

11.  Proficient with Microsoft Office (Word, Excel and PowerPoint).

12.  Proficient using and maintaining Computerized Maintenance Management System (CMMS).

13.  Valid driver’s license, ability to drive to various locations.

 

Preferred Knowledge, skills and abilities:

 

1.     Knowledge of practices related to event set-up and conversion, methods and techniques for maintaining the facility and proper use and care of equipment and tools.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Requires long periods of time on feet.

5.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

6.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Facility/Venue Management
Facilities Supervisor - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for supervising operations maintenance, and housekeeping staff for a state-of-the-art, multi-purpose sports and entertainment facility. 

Key Responsibilities:

 

  1. Supervise colleagues (maintenance, housekeeping and conversion team), ensuring business needs are met in a timely, accurate manner.   
  2. Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handles colleague inquiries, and resolves issues.
  3. Maintain a safe work environment; ensuring staff is well informed, punctual, and adhering to all policies and procedures.
  4. Supervise building configurations based on the event schedules.  Ensure facility set up for all events inside and outside of venue is done in a timely and accurate manner.
  5. Assist in the development and implementation of department policies and procedures.
  6. Maintain department and colleague records and reports.  Produce payroll, revenue and other requested reports.
  7. Assist with managing inventory of assets and supplies.  Assist in the development and adherence to internal controls.
  8. Assist with executing supply orders.
  9. Responsible for preparing incident and damage reports.
  10. Act as a liaison to other departments to achieve business results.
  11. May act as department representative with external vendors in construction, repair and preventative maintenance projects.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Associate's degree in related area.

2.     2 years’ experience involving operations services or facility maintenance, of which one year must have been in a supervisory/management capacity; OR any equivalent combination of education and/or experience from which comparable knowledge and skills have been achieved.

  1. Experience supervising a union staff, preferred.
  2. Working knowledge of safety requirements, public facility/venue standards, building systems and infrastructure.
  3. Supervisory skills with the ability to coach, mentor and motivate a diverse workforce.  Experience working with skilled trades, unions and the like.
  4. Excellent communication skills, both written and verbal.
  5. Demonstrate professional demeanor in all situations.
  6. Excellent organizational skills with a focus on accuracy and productivity.
  7. Ability to effectively supervise a team to achieve results.
  8. Approachable management style.
  9. Knowledge of ice installation and maintenance.  Extensive knowledge of mechanical, electrical and plumbing systems.  Knowledge of HVAC, lighting, audio visual, computer energy management systems and related codes and regulations for each.
  10. Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.
  11. Knowledge with Microsoft Office (Word, Excel and PowerPoint).

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Preferred Knowledge, skills and abilities:

 

1.     Knowledge of Auto Cad.

2.     Knowledge of practices related to event set-up and conversion, methods and techniques for maintaining the facility and proper use and care of equipment and tools.

Working Conditions:

  1. Irregular and extended hours including nights, weekends, and holidays.
  2. Exposure to high noise level.
  3. Frequent visual/auditory attention
  4. While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 
  5. Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
  6. Requires long periods of time on feet.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Event Guest Relations
Guest Experience Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of administrative and operational support to the Guest Experience management team.    

 

Key Responsibilities:

 

1.     Assist manager, director and guest experience department in event preparation and logistics.  Assist manager in scheduling staff.

2.     Manage the lost and found program. 

3.     Oversee tour and guest programs.

4.     Act as secondary manager on duty during events.

5.     Manage, dispense, order and maintain event supplies and department needs.  Manage the staff uniform inventory.

6.     Monitor the text ASSIST program at every sporting event. Respond to guests in need and dispatch the proper staff to handle their situation.

7.     Prepare and distribute regular incident updates to management and appropriate staff on guest feedback or incidents impacting their department. 

8.     Assist in creating the staff work schedules and assisting with the payroll and timeclock systems.  Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments, inquiries to management in order for issues to be addressed expeditiously.

9.     Coordinate the recruiting and hiring of seasonal staff and work in partnership with management to facilitate staff training.

10.  Assist in training and development of event staff prior to and during the season.

11.  Assist in staff uniform and equipment distribution and inventory control.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     An Associate’s or Bachelor’s degree or equivalent combination of education and experience related area.

2.     Working knowledge of event operations, customer service and/or hospitality. management.

3.     Strong organizational, administrative, time management, and communication skills.

4.     Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.

5.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

6.     Successfully work in a fast-paced environment and excellent problem solving skills.

7.     Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

8.     Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

2.     Supervisory experience.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Event Guest Relations
Guest Experience Manager - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for managing guest services operations during all events and ensuring exceptional guest experience in multiple sports and entertainment venues.  

 

Key Responsibilities:

 

1.     Perform supervisory responsibilities in accordance with the policies, procedures and applicable laws.  Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff.  Train staff on standard operating procedures and ensure compliance.  Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.

2.     Manage event staff for all events. Create staff schedules based on event calendar ensuring event needs are met.  Manage payroll for all event staff.  Assist with tracking monthly labor costs.

3.     Demonstrate strong leadership, exemplary service, mentorship and guidance as well as overall guest experience to ensure guest satisfaction.

4.     Research and identify new methods of improving the guest experience.

5.     Respond to guest inquiries during and after each event upholding the absolute highest standard of customer service. Keep a comprehensive log of all occurances.

6.     Interact with guests at every event to ensure they are having the best possible experience which includes but is not limited to: overseeing the guest ingress and egress and working with Operations and Security to improve this process, facilitating marketing, group sales and promotional giveaways during games, execution of designated driver program.

7.     Respond to all communications directed to Guest Relations from the websites. Disperse follow up to the proper departments as necessary.

8.     Manage the relocation process at all events, including speaking with guests and ticket sales representative in advance in order to reserve relocation spots.

9.     Prepare event paperwork including briefing sheets and assignments.

10.  Conduct pre-event briefings for event staff as required.

11.  Process post-event paperwork including incident reports, medical reports, supervisor notes, etc.

12.  Assist in fulfilling guests special needs (i.e. hearing impaired guests with ticket purchasing,  securing an interpreter for the event, seating etc…) that these guest wish to attend.

13.  Address and facilitate solutions to guest’s complaints during events.

14.  Work with the box office to solve ticket and seating issues and plan and delegate procedures to satisfy the seating of our guests at all events.

15.  Manage staff uniform and equipment procurement, distribution and inventory control.

 

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

2.     Assist with day to day needs of the Operations Department and handle other department’s questions or our colleagues who may be unavailable at that time.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     Minimum 3 year’s supervisory experience. The ability to effectively coach, mentor, and assess performance. Strong supervisory skills with the ability to motivate a diverse workforce.

3.     Excellent communication and interpersonal skills.

4.     Possess the highest integrity and ethical standards.

5.     Ability to work with minimal supervision.

6.     Strong customer service skills.

7.     Ability to tactfully handle stressful situations.

8.     PC skills required. Proficient with Microsoft Office (Word, Excel, PowerPoint) and general office applications.

9.     Ability to work irregular hours including, nights, weekends and holidays.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to moderate - high noise level.

3.     Ability to lift up to 25 lbs.

4.     Frequent visual/auditory attention.

5.     Ability to walk and stand for long periods of time.

6.     While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 

7.     Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Maintenance
Operations Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of operations and administrative support to the operations team. 

 

Key Responsibilities:

 

1.     Provide general office and administrative support to management, department staff and customers.

2.     Maintain working relationships with external vendors and temporary agencies.

3.     Assist in hiring, scheduling, and processing paperwork of the Operations staff.

4.     Facilitate and maintain accurate records of colleague information such as attendance tracking and job coding for the department.

5.     Receive and disseminate maintenance requests and work orders to the proper departments.  Update maintenance schedules, track work order progress.

6.     Enter and update information in various maintenance software programs, records, snow logs, safety, job code tracking, building performance data, etc.

7.     Maintain safety logs and standard operating procedures.

8.     Prepare expense and labor account analysis; approval and coding of invoices for accounting. 

9.     Assist in the coordination and fulfillment of safety, software and operations training and orientations.

10.  Assist in tracking inventory, purchasing supplies, creating purchase orders working with departments to ensure fulfillment.  Process purchase orders, working with the purchasing department to ensure accuracy, follow through and consistency.

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Bachelor’s degree or equivalent combination of education and experience related area.

2.     2 years of administrative, accounting and/or office experience.

3.     Strong organizational, administrative, time management, and communication skills.

4.     Demonstrated proficiency with general office applications and in Microsoft Word, Excel and PowerPoint.

5.     Comprehension of software applications (CAD, Blue Beam) relative to building operations, preferred.

6.     Understanding of Computer Maintenance Management Systems (CMMS) and Preventative/Predictive Maintenance software programs or equivalent.

7.     Resourceful and able to achieve objectives.

8.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

9.     Successfully work in a fast-paced environment.

10.  Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

11.  Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Facility Operations/Security: Facility/Venue Management
Project Coordinator - Detroit Red Wings (Detroit, MI)

Job Summary: 

 

The position is responsible for providing a high level of project coordination and administrative support to the Operations department.   

 

Key Responsibilities:

 

1.     Assist management with the coordination of Repair and Maintenance (R&M) and capital improvement projects as assigned.

2.     Administer projects during entire lifecycle from design concept through completion.

3.     Work with design engineers or architects as necessary, required or assigned.

4.     Develop scope of work and create request for information (RFI) and proposals (RFP).  Collect, assemble, organize and file close-out document for each repair and maintenance or capital improvement project.

5.     Act as the recordkeeper of information for each project.  Coordinate (R&M) and capital improvement file management and/or record keeping activities.  

6.     Manage master R&M calendar, schedule, documents, warranties.   Oversee proper care and upkeep of assets, managing warranty replacement and preventative maintenance.

7.     Assist in budget preparation for future projects.

8.     Compile industry outreach data

 

Supplemental Job Functions:

 

1.     Performs other duties as assigned.

 

Minimum Knowledge, Skills and Abilities:

 

1.     Associate’s degree or equivalent combination of education and experience related area.

2.     2 years related experience.

3.     Working knowledge of repair and maintenance, capital investment projects, project management and/or facility management.

4.     Strong project management and organizational skills.  Experience in project planning and execution. 

5.     The ability to interact effectively with a diverse workforce, clients, customers and vendors.

6.     CAD, Blue Beam or familiarization of any software application with project, building and code compliance for public assemblies.

7.     Demonstrated proficiency in general office applications and in Microsoft Project, and Access.  Working knowledge of Word, Excel and PowerPoint.

8.     The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy.

9.     Successfully work in a fast-paced environment.

10.  Demonstrate professionalism in every interaction and acts as an ambassador for the organization. 

11.  Must be team oriented and able to work collaboratively with strong interpersonal skills; pleasant demeanor, strong work ethic and positive attitude.

 

Preferred Knowledge, skills and abilities:

 

1.     Bachelor’s degree

2.     3-5 years experience in facilities management.

3.     Experience working in the sports and entertainment industry.

 

Working Conditions:

 

1.     Irregular and extended hours including nights, weekends, and holidays.

2.     Exposure to high noise level.

3.     Frequent visual/auditory attention.

4.     Must be able to lift up to 50 lbs.

5.     Requires long periods of time on feet and climb stairs.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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