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Communications: Communications Department Management
Director, Communications - New Jersey Devils (Newark, NJ)

Position Summary:

Prudential Center and the New Jersey Devils are seeking a Director of Communications to drive communications efforts across entertainment, business and community platforms. The Director of Communications will be responsible for the development and execution of strategic communications plans, leveraging a variety of media platforms to create awareness for Prudential Center and New Jersey Devils initiatives.

The ideal candidate will have experience in entertainment/venue communications and/or relevant brand communications expertise. 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Develop and direct the execution of a communications strategy for Prudential Center’s entertainment business, as well as New Jersey Devils’ business and community initiatives.
  • Build strong relationships and work closely with tour promoters and artist managers to deliver communications plans that drive awareness for events and highlight the Prudential Center brand.
  • Proactively identify and pitch media opportunities to local, regional and national sports, business, consumer, entertainment and lifestyle outlets.
  • Act as a liaison for all non-hockey event media and photographer needs.
  • Write and edit internal and external communications, including press releases, marketing materials, executive documents, etc.

Educational Background Required:

  • BA/BS or equivalent is required; preferably in Public Relations or Communications;
  • 5-8 years strong communications experience, preferably in venue entertainment, events and/or sports
  • Strong working relationships with New Jersey- and New York-based media outlets across multiple platforms

Knowledge, Skills and Abilities:

  • Experience crafting, directing and executing strategic communications plans;
  • Outstanding ability to write clearly and concisely;
  • Intense knowledge and appreciation of entertainment, lifestyle, pop culture and sports;
  • Outstanding planning and project management skills with the ability to work well under pressure and manage multiple projects, while continuously meeting tight deadlines;
  • Initiative to work independently and ability to thrive in group settings;
  • Detailed-oriented with strong organizational skills;
  • Must be able to adapt to changes in project scope and timelines, and adjust as needed;
  • Must be a self-starter with an ability to handle a variety of responsibilities by taking initiative;
  • Must possess stellar communication skills both written and orally, with the ability to communicate complex information internally and externally;
  • Must be a reliable and flexible team player with a friendly and professional attitude;
  • Must have the ability to expertly and professionally handle all media types and independently troubleshoot on the fly.

 

Certifications

N/A

WORKING CONDITIONS

 

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 5 years in sports/entertainment communications?

2. Do you have experience working in a venue or arena?

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Sales & Marketing: Ticket Sales
Member Services Coordinator - New Jersey Devils (Newark, NJ)

Position Summary:

The Member Services Coordinator ensures the execution of member communication, benefits and platforms including the Devils Member Rewards Program. Candidates must be detail orientated and passionate to help drive our revenue and renewal rate goals within the Member Services department.

 

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

Essential Duties and Responsibilities:

  • Coordinate all communication reaching full season members including mailings, emails, offers, signage, benefits education and brochures.

  • Plan, coordinate and execute full season members’ events and the Devils Member Rewards Program.

  • Coordinate declined and delinquent account payment campaigns by mailing necessary communications.

  • Serve as a clearinghouse for all incoming communications and inquiries within a timely manner, including service mailbox and service line.

  • Execute all full season mailings from the printing, filling and sending on behalf of the Member Services department.

  • Develop reporting system based on no shows, touch program and event attendance through Salesforce and Artic to identify “at risk” accounts for the Full Season Member renewal campaign.

  • Support and assist members of the Member Services department.

Educational Background Required:

  • Bachelor’s Degree

  • One year of experience in a client-facing role preferred

Knowledge, Skills and Abilities:

  • Must be self-confident, resilient and possess a high-energy level and enthusiasm; 
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized;
  • Must possess a strong research background and be an “out-of-the-box-thinker”;
  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise. 
  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 
  • Results and bottom-line oriented yet will possess sensitivity towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be flexible & reliable team player, both within own department and within company;
  • Must possess a strong ability to manage one’s own time and prioritize tasks;
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

Certification Not Required

WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

This position generally requires that work be performed from the Prudential Center/New Jersey Devils offices, but attendance at events taking place in the arena or offsite, including on weekends and/or holidays, may be required.

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Sales & Marketing: Ticket Sales
Sales Associate - New Jersey Devils (Newark, NJ)

WHAT WE ARE ALL ABOUT:

With a proven track record for launching successful and long-term careers, the New Jersey Devils Sales Associate program provides entry-level sports & entertainment executives the opportunity to learn the business side of the professional sports from one of the industry’s most respected and well-connected leadership teams.

The Prudential Center and New Jersey Devils have created an unparalleled work environment - a fast-paced atmosphere that promotes fun, competition, career growth, and a work-hard play-hard mentality. Top sports leaders engage in consistent training and development through personalized one-on-one coaching, fostering personal and professional growth.

The Sales Associate program will build the strong foundation needed for a long and successful career on the revenue generating side of sports & entertainment, in positions such as:

  • Corporate Sponsorship Sales & Activation
  • Premium Seating
  • Sales Leadership (Manager, Director, Vice President)

Home to one of the industry’s most highly regarded executive teams led by Scott O’Neil, the Prudential Center has been a perennial top-ten nationally ranked arena. Hosting the 3-time Stanley Cup Champion New Jersey Devils, NCAA Division I Basketball, and every major concert tour, the Prudential Center will provide you access to it all! Situated just 20-minutes from downtown New York City, and home to some of the top ranked places to live in the United States, this is the perfect place to launch your career!

Devils Arena Entertainment, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Sell a full menu of ticket products for the New Jersey Devils and Prudential Center, including, but not limited to full, partial, single game suite and group ticket packages.
  • Sales outreach to lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of the Prudential Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

EDUCATIONAL BACKGROUND REQUIREMENTS:

  • Bachelor’s Degree

  • Concentration in business/sales/marketing/sports management or similar field is preferred

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career on the revenue generating side of sports business.

  • Must be able to work evenings and weekends, as required.

CERTIFICATIONS:

  • Certification Not Required

WORKING CONDITIONS

TRAVEL REQUIREMENTS:

  • May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

PHYSICAL DEMANDS:

  • This position requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT:

The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays.

For more information, please contact: Ted Glick, Senior Manager, Ticket Sales tglick@prucenter.com

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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