Retail Store Warehouse Manager - Anaheim Ducks Hockey Club (Anaheim, CA)
Retail Store Warehouse Manager (Mail Order)
The Merchandise Department of The Anaheim Ducks and Honda Center is a fast paced sports/event driven retail environment which strives to provide the highest customer service standards. The Retail Warehouse Manager provides materials, equipment and supplies by directing receiving, warehousing, and distribution services, while supervising staff. This position is a full-time, exempt position reporting directly to the Director, Retail Operations. The Anaheim Ducks offers a competitive salary and comprehensive benefits package. EOE
Examples of Essential Duties/Responsibilities: • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. • Controls inventory levels by conducting physical counts; reconciling with data storage system. • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results. • Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Contributes to team effort by accomplishing related results as needed. • Assists Buyer in maintaining min/max levels of merchandise with weekly reporting. • Heads up the concert/event set up and close out for merchandise locations, show advance. Works with Promoters to optimize sales and efficiently run event. • Fills and ships mail orders and internet orders as needed • Answers incoming calls to mail order department and takes customer orders • Other duties within the retail department as assigned
Specific Qualifications/Abilities: • High school diploma or equivalent • 3-5 years’ experience working in a retail warehouse environment, preferably in an arena • Knowledge of general retail operations preferred • Experience preparing and shipping packages using designated shipping software • Must be customer service oriented with the ability to work in all environments • Extreme attention to detail • Ability to work a flexible schedule including evenings, weekends and holidays as needed • Ability to lift/move up to 50lbs.
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