Director of Premium Sales & Service - Anaheim Ducks Hockey Club (Anaheim, CA)
Director of Premium Sales & Service
As the leader of the Premium Sales & Service Team, the Director of Premium Sales & Service is responsible for the sales and service of premium products that include Luxury Suites and Premium Club Seats for the Anaheim Ducks and Honda Center events.
Examples of Essential Duties/Responsibilities:
• Manage and lead the entire premium sales and servicing team including developing go-to-market strategy, short and long term planning and goals, staff motivational activities and trouble shooting. • Direct sales of all premium ticket products to wide range of clientele, including but not limited to, corporate executives, business people, hockey fans, and non-hockey fans. • Execute effective corporate sales calls and presentations promoting the purchase of the premium products in order to meet established sales objectives. • Proactively solicit and follow-up on any personal sales leads under the guidelines established by supervisors. • Maintain and be able to produce on a regular basis accurate reports regarding sales, appointments, and account maintenance. • Oversee the Premium Sales Team to uphold mandates and ethics of the entire department regarding sales and service objectives. • Oversee and ensure the collection and referral of leads for suite, and Club seats opportunities. • Participate in events, promotions, client entertainment and other activities as required. • Work closely with Ticket Operations department to ensure inventory integrity, and high levels of service for the Premium clients. • Evaluate demand for product, including pricing, service levels, guest experience, directing the Manager of Premium Sales and Service of its strengths and weaknesses. • Complete all ticketing contracts and collects all monies due, including any past monies due. • Provide problem solving techniques to assist all customer inquiries and concerns including but not limited to suite and club seat servicing, season seat and mini plan servicing, or individual game ticketing servicing.
• Bachelor’s degree or equivalent • Minimum five years’ experience in direct sales and client account management, including direct managerial experience. • Excellent relationship building and people skills with the ability to interact effectively and professional, diplomatic and in a mature manner internally and externally. • An aggressive solicitor of business with drive and initiative to succeed. • Polished presentation skills, with an ability to think and react to situations confidently. • Assertive, persistent, results-oriented. • Understands the importance of working as a team and adhere to department guidelines. • Must be able to work evenings, weekends and holidays, as required.
Premium Sales Manager - Anaheim Ducks Hockey Club (Anaheim, CA)
Premium Sales Manager
This position will be responsible for the sales and renewals of the Honda Center premium products including Luxury Suites and Premium Club Seats for the Anaheim Ducks.
Examples of Essential Duties/Responsibilities: • Effectively promote and sell Honda Center Luxury Suites and Premium Level Seats. • Meet or exceed established sales goals and objectives. • Generate new sales through telephone, outside appointments and development of referrals and leads through networking, cold calling, prospecting and other techniques • Build and leverage relationships with businesses and individuals in order to promote sales • Maintain and produce accurate reports regarding sales, appointments, prospecting calls and account maintenance. • Participate in events, promotions, client entertainment and other activities as required. • Work and perform assigned event day and event night responsibilities during Ducks home games and other Honda Center scheduled events. • Other duties as assigned by department manager • Work closely with Premium Ticketing and Servicing departments
Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Bachelor’s Degree from an accredited four year college or university or equivalent experience • Minimum of three (3) years prior sales experience selling to high-end clientele; preferably in a professional sports or entertainment environment. • Excellent communication skills, both written and verbal. • Demonstrated ability to meet and exceed stipulated sales goals • Effective time management and organizational skills • Flexible schedule with the ability to work nights, weekends and some holidays as required. Must be available to work all Ducks home games and some away games • High energy and passion for what you are selling • Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) experience in Archtics and CRM a plus. • Valid driver’s license required with good driving record
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