50/50 Raffle Game Day Staff (Part-Time) - The Florida Panthers (Sunrise, FL)
POSITION TITLE: 50/50 Raffle Game Day Staff (Part-Time)
FLORIDA PANTHERS MISSION: The Florida Panthers Foundation was established to benefit the South Florida community by focusing on four priority areas: building the game of hockey for children and youth, supporting health and education initiatives for children, advocating for and supporting veterans issues, and raising awareness about the endangered Florida panther.
POSITION SUMMARY: The Florida Panther Foundation is looking for high-energy, motivated sellers to join our million-dollar 50/50 raffle sales team for the 2017-2018 season.
JOB DESCRIPTION / REQUIREMENTS:
· Sell raffle tickets to fans pre-game and through the end of the second period intermission.
· Educate fans on the details of the 50/50 raffle program and answer questions fans may have about the program.
· Accurately handle the sale and distribution of the tickets, following program requirements.
· Responsible for accurate cash count - submitted to Coordinator at the close of the shift.
· Understand the mission of the Florida Panthers Foundation.
· Hours: approx 4 hours each Florida Panthers home game.
· Must be over the age of 18 years.
· Must be able to provide own means of transportation.
· Prior experience and responsibility of handling cash.
· Ability to interact positively with large fan base.
· Must be detail oriented and have strong organizational skills.
· Strong sales skills and verbal communication skills.
· Candidates must be willing to work nights, weekends and holidays if necessary.
· Having a flexible schedule that allows for working all panthers home games.
Call time for this position will be 1 ½ hrs prior to puck drop. It requires an outgoing personality and a passion for raising money for the Florida Panthers Foundation.
Account Executive - Florida Panthers Hockey Club (Sunrise, FL)
The Florida Panthers are a young and exciting NHL team on and off the ice playing at the BB&T Center. In this fast paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and take their careers to the step beyond Inside Sales. An Account Executive at the Florida Panthers will sell new season, partial, group and premium accounts and sell premium/group inventory for concerts and shows. We encourage open communication and expect our Account Executives to assist in generating new ideas to increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at the BB&T Center in the Ft Lauderdale/Miami market. The Account Executive will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.
Responsible for maximizing revenue through sales of Florida Panthers ticket packages including season tickets, partial plans, group tickets and premium
2-3 years of prior ticket sales experience in sports/entertainment is preferred
Make 60 + outbound calls daily from provided lists and self-prospecting
Prospect potential clients through daily phone calls and email leads
Actively prospect and research new sales leads
Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
Build relationships to grow account base through repeat business and referrals
Meet or exceed weekly and monthly ticket sales goals
Handle incoming calls from sales prospects and existing clients
Utilize Ticketmaster’s Archtics ticketing software and Salesforce CRM to manage customer accounts
Develop, maintain and enhance relationships with our season ticket holders
Conduct in-arena appointments/tours to assist in closing new business
Work games and other outside events to support ticket sales initiatives
Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events
Required Knowledge/Skills/Job Qualifications:
Familiarity with Archtics and Salesforce CRM Platform
Aggressive, competitive and committed to growing the sports industry
Highly motivated with a desire to make this a lifestyle and be successful
Strong communication and computer skills
Superior time management skills and presentation skills
Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
Passion for a growth oriented career in sales
Someone who leads by example in the office
Detail-oriented and organized; ability to handle several projects at once
Any experience working for a team, athletic department or event is beneficial
Education / Experience:
Bachelor’s Degree from accredited college/university in a related field required
Minimum of 2-3 years sales experience, preferably in sports/entertainment
Account Executive, Group Sales - Florida Panthers Hockey Club (Sunrise, FL)
POSITION TITLE:Account Executive, Group Sales
DEPARTMENT: Group Sales
REPORTS TO: Director, Group Sales
Sunrise Sports & Entertainment provides an unrivaled environment for sales professionals interested in the sports and entertainment industry.
The group sales environment at SSE caters to high-energy, aggressive and innovative professionals that can take advantage of the organization’s unique ability to customize and integrate sports and entertainment group ticket packages. With 125-plus events each year, the most aggressive commission structure available, endless opportunities for growth, upward mobility and career advancement; SSE is the ideal home for any true sales professional. Throughout its history, SSE has proven to be a training ground for top-notch industry executives and sales performers both internally and externally. We welcome the interest of any and all qualified candidates.
JOB DESCRIPTION / REQUIREMENTS:
Generate top line revenue through a consultative approach, focusing on group tickets for theFlorida Panthers and BB&T Center.
Build new relationships through cold calling, networking, social media, appointments and building tours.
Cultivates professional relationships with current and potential clients to build strong sales pipeline.
Responsible for servicing and cross-selling existing group ticket clients.
Meet or exceed assigned sales goals for all ticket products (Groups, Plans, and Premium Seating).
Involvement in game day activities, promotions for the Florida Panthers and BB&T Center and outside functions including luncheons, business shows, conventions, etc.
Maintain high level of customer service.
Assist with other projects, as assigned.
At least one (1) year full-time sports sales experience required
Strong work ethic and a desire to build a career in professional sports
Passion for sales and creativity
Highly coachable, team player
Strong verbal and written communication skills
Knowledge of Arcthics ticketing system, Microsoft Word, Excel and PowerPoint, preferred
Bachelor’s degree preferred
Ability to work nights, weekends and Holidays
Proficiency in reading, writing, and speaking French a plus
When you apply for this job online, you will be required to answer the following questions:
1. 1. Do you have 1 year of full-time sports sales experience? Yes or No
2. 2. Tell about your best sale to date.
3. 3. Why are you the best fit for the Florida Panthers?
Hockey Operations: Athletic Trainer/Physical Therapy/Doctor
Athletic Performance Assistant - Florida Panthers Hockey Club (Coral SPrings, FL)
Job Title: Athletic Performance Assistant
Reports to: Head of Athletic Performance
Department: Panthers Center of Excellence
The Athletic Performance Assistant position is a contracted position within the Florida Panthers Center of Excellence Department. The role is intended to serve as an assistant for the Head of Athletic Performance on all duties that he requires. The Panthers Center of Excellence emphasizes development, sportsmanship, mutual respect, fair play and parity for all athletes. We are committed to providing fun, competitive and quality training in a safe environment. This fellowship is a position for recent graduates who wish to gain purposeful experience in the private sector while also creating connections within a professional sports organization.
Assistant Duties (All Levels)
Assist with team and individual programming/training for the athletes.
Monitor and lead training sessions with the athletes.
Ensure that all scheduled training times are adhered to and that the client base understands that time frame.
Educate athletes on proper lifting technique and nutrition guidelines.
See Head of Athletic Performance for athletes who are disrespectful for disciplinary action.
Understand Point of Sale system and monitor beverages that are being taken.
Have a service minded approach when trying to get people to sign up for gym class memberships.
Ensure members and athletes respect the gym and gym equipment.
Keep an orderly and clean workstation.
Take initiative and clean items without the Head of Athletic Performance having to ask.
Other Duties as assigned by the Head of Athletic Performance
Be able to work mornings, nights, and weekends as asked.
Must have or working towards a bachelor’s degree in a related field of study of strength and conditioning.
CPR and First Aid certified or gets certified within 90 days of hire.
Bachelor’s Degree in Exercise Science
Working towards a Master’s Degree in Exercise Science or a similar applicable field of study
Certified Strength and Conditioning Specialist (NSCA-CSCS)
Box Office Associate - Florida Panthers Hockey Club (Sunrise, FL)
Sunrise Sports & Entertainment, LLC, its subsidiaries and affiliates (Florida Panthers Hockey Club, Ltd; Arena Operating Company, Ltd.; Incredible Ice, LLC) are equal opportunity employers and adhere to and believe in equal opportunity for all applicants without regard to race, color, religious creed, sex, national origin, ancestry, marital status, sexual orientation, age, veteran status or disability or other characteristics protected by applicable law. In accordance with legal requirements, reasonable accommodations will be made to allow individuals to participate in the application process. Should you desire accommodation, please make your request known to the Human Resources Department.
Full/Part: Part time
Base Salary: Hourly
Category: Sales & Marketing: Ticket Sales
JOB DESCRIPTION / REQUIREMENTS:
Assist in processing all concert/event/hockey orders including internal, groups, and premium.
Aid in processing payment plans on a monthly basis using Ticketmaster Arcthics.
Assist in supervision of the part-time staff including event day responsibilities, cash handling, and scheduling.
Understand and adhere to all policies and procedures in relation to processing internal, group, and premium sales orders.
Coordinates implementation of all Ticket Operations policies and procedures.
Assist in the supervision of the Sales and/or Will Call windows for all events as needed.
Establish and maintain a professional working relationship with all levels of arena staff and clients.
Provide excellent customer service to all clients and customers.
Other duties as assigned by Management.
Minimum of one year Box Office experience required.
Requires proven customer service abilities, experience with computer processing and spreadsheet programs.
Experience working with cash and cash handling procedures.
Strong attention to detail, excellent communication skills, extensive customer service skills.
Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast paced environment.
Knowledge of Microsoft Excel, Word and database software. Knowledge of the Ticketmaster Classic and Arcthics ticketing systems.
Ability to work flexible schedules to cover games, concerts and other events held on nights, weekends, and holidays.
Sales & Marketing: Client Relations/Customer Service
Client Relations/Customer Service - Florida Panthers Hockey Club (Sunrise, FL)
POSITION TITLE: Client Relations/Customer Service
DEPARTMENT: Client Services
The Client Service Specialist is directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders, focusing on renewals and retention, referrals, add-ons and upgrades. A Client Service Specialist will focus on creating relationships with assigned account base by being pro-active to anticipate client needs.
• Meet and exceed retention and associated revenue goals with assigned account base.
• Build strong relationships with assigned Season Ticket Holder base through pro-active communication, including seat visits, phone calls, emails and other communication channels.
• Sell upgrades, add-ons and referrals.
• Respond and resolve all customer complaints, requests, and inquiries from assigned season ticket holder base.
• Meet and exceed assigned service levels and standards.
• Manage the sales initiatives calendar.
• Assist with special events for season ticket holders such as Skate Events, Meet & Greets, Town Hall meeting etc. Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP’s .
• Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs.
• Assist in the creation of new benefits and service initiatives.
• Responsible for assisting with the coordination of the season seat owner mailing and renewal package mailings.
• Assist with material that goes into the season ticket holder web page section; update and create new features with the Website Manager.
• Manage the Season Ticket Holder Service Desk on game days.
• Oversee and train the service department interns, prepare all purchase orders for the department.
• Other duties as assigned.
• BA in Business and two years ticket sales &/or service experience preferred
• Strong work ethic and a desire to build a career in professional sports
• Knowledge of Archtics, Microsoft Word, Excel and PowerPoint preferred
• Excellent Communication Skills and relationship builder
• Key client interactive skills, problem solver, creative, attention to detail
• Natural proactive approach and positive attitude, team orientated and self-motivated
• Must be able to work nights, weekends and holidays
Front Office Associate - Florida Panthers Hockey club (Sunrise, FL)
Job title: Front Office Associate
Reports to: Executive Officer
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. They should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
Use point-of-sale system to register and take payments from customers for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, etc.….
Answer in coming phone calls; answer any questions callers may have, transfer them to another department, take and distribute accurate messages as needed.
Operate office machines, such as photocopiers and scanners, Point of Sale system, voice mail systems and personal computers.
Assist upper management with book birthday parties and camp field trips.
Interact with the general public and customers to provide information about upcoming programs, camps, and events. It is essential to give out the correct information every time.
Must be at least 17 years of age.
Must have strong communication skills, be detailed orientated, and good problem-solving skills.
Must be able to handle fast pace environments and multiple task at once.
Must be able to lift up to 20 pounds.
Must be able to work early mornings, late nights, weekends, and holidays.
League Convener - Florida Panthers Hockey Club (Coral Springs, FL)
The League Convener position is a part-time staff position within the Panthers IceDen Hockey Department. The role is intended to serve as a liaison between league administration and the participants, and has been created to assist the Hockey Dept. in achieving its goals for the Vanguard Youth Developmental Hockey League (Vanguard), the Panthers Adult Hockey League (PAHL) and other leagues as assigned. These leagues emphasize development, sportsmanship, mutual respect, fair play and parity for all players. We are committed to providing fun, competitive and quality leagues in a safe environment.
The Convener position will report to Anthony Perdicaro, Manager of Hockey Operations.
Convener Duties (All Leagues)
Ensure official and scorekeeper coverage for all scheduled games.
Monitor sign-in to ensure teams have goalies and enough players to avoid forfeit.
Cross reference Pointstreak with official/scorekeeper and building schedules to ensure all game schedules are accurate.
Notification or clarification in regards to league rules, building programs or protocol, and answering questions.
Watch games to note parity amongst teams, skill level of players, and overall how competitive the games are; Report back to league administration
Collection and filing of all game sheets and sign in sheets; submission of game sheets online via Pointstreak as needed
Work with building staff, teams and officials to make sure games stay on time, teams clear locker rooms at the appropriate time and that the building is safe and areas clear when they need to be.
Distribute league materials as needed
Assist our hockey customers and provide excellent service and a quality hockey experience.
Notify League administration of any issues that arise and oversee league activities.
Other duties may be assigned as needed to meet the needs of the programs.
Convener Duties specific to Panthers Adult Hockey League
Check in for arriving adult league players – sign-in process, checking for ID and proper registration, directing traffic to appropriate locker rooms and rinks
Distribute scorekeeper tablets used to score games on Pointstreak
Monitor sign-in to make sure teams have goalies and enough players to avoid forfeit; once rosters are locked this also means ensuring that non-roster players do not play.
Distribute penalty free and other couponing where appropriate; Panthers Point Bar & Grill or league sponsor promotions.
Watch games to ensure players are in the appropriate skill division and record incidents.
Convener Duties specific to Vanguard Youth Developmental League
Ensure teams have goalies and enough players to avoid forfeit.
Work with parent volunteer coaches and parents to ensure league needs are met.
Record all game scores in Pointstreak, as only scores are recorded for this league (no stats).
Panther Patrol - Florida Panthers Hockey Club (Sunrise, FL)
ales & Marketing: Community Relations
Panther Patrol – Florida Panthers Hockey Club (Sunrise, FL)
The Florida Panthers Panther Patrol is the face of the organization in our local communities. As a member of the Panther Patrol, be prepared to be great. We are looking for someone who is engaging, professional, reliable, and motivated to go above and beyond the norm. As a team, we need to build the Florida Panthers fan base by building relationships and leaving every fan encountered with a positive, memorable impression.
Tasks and Responsibilities:
Available to work flexible, non-traditional hours for various events in the community and game nights
Set up, execution and management of the mobile marketing assets such as inflatables, games, and prizes
Assist with youth hockey initiatives and street hockey programs throughout the South Florida area.
Engage fans with a positive, energetic professionalism
Assist with inventory of Panthers promotional and sales materials for use in grass roots marketing initiatives
Assist in data collection at various events
Assist with other fan development and marketing efforts as needed
Work weeknights and weekends, as necessary
Required Knowledge/Skills/Job Qualifications:
Some college preferred
Self-motivated – desire to go above and beyond
Ability to work flexible hours and tight deadlines
Experience in event planning or grass roots marketing preferred
Excellent communication and customer service skills
Positive attitude and punctuality required
Ability to carry a minimum of 40 lbs. (position requires physical labor)
Valid Driver’s License
Hockey knowledge a plus
Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle large objects, tools, carts and drive machinery. Reach, balance, stoop, kneel, crouch, climb, talk, and hear for up to 8-14 hours a day. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function, and may be also exposed to adverse conditions including inclement weather, noise, fumes etc.
Senior Director/Director of CRM Database, Reporting and Business - Florida Panthers Hockey Club (Sunrise, FL)
The Florida Panthers seek an enthusiastic, dedicated and highly organized individual for the SR Director/Director of CRM/Database, Reporting and Business Analytics; will be responsible for managing and maintaining the franchise’s CRM system and utilizing data to aid in sales and marketing initiatives. This person will also be responsible for sales reporting and custom analytics projects.
Serve as administrator for Salesforce.com and existing sales reports and dashboards.
Work with end users to answer workflow and system-related questions regarding clients, prospects, products, pricing, best practices, etc.
Continuously improve dashboards and management reporting to drive productivity and sales insights within Salesforce.com and Ticketmaster.
Initiate the implementation of new CRM functionality, reports and dashboards within SF.com and Ticketmaster.
Implement new products and packages within the CRM and communicate updates throughout the company.
Develop and conduct new and on-going Salesforce.com training materials and act as a support resource for existing users post-training.
Analyze existing processes and make recommendations to streamline the overall sales operations process within the CRM and reporting structure.
Maintain the constant and consistent flow of information between the ticketing system and CRM to provide the most up to date leads for sales team campaigns
Assign leads from inbound inquiries and marketing campaigns.
Assist with the strategy for and implementation of a data warehouse
Integrate new internal and external data sources into databases and systems.
Maximize databases through data mining tools.
Modify the front end of CRM and marketing systems to consolidate and display information based on needs.
Develop and deliver campaign analytics using industry best practices. Identify successful and unsuccessful campaign elements and recommend future actions and adjustments.
Work cross-functionally to develop and implement data-driven marketing campaigns to maximize ticket, premium, and corporate partnership sales and renewals.
Recommend segmentation strategies for new marketing campaigns
Provide analysis to identify current at-risk customers and support the development of the customer lifecycle
Proactively identify company or brand specific analytical projects to increase business intelligence.
Understand, manage and maintain data and architecture within Salesforce and ensure integrity while keeping end user experience in mind.
Ensure that through the data architecture, cleansing processes and system design the data available to users is accurate and complete.
Develop and produce timely reports to monitor changes in the various databases.
Stay abreast of CRM and marketing best practices, trends and regulations and provide consultation.
Additional projects and responsibilities as assigned.
Minimum Knowledge, Skills and Abilities:
Bachelor’s degree in related or relevant field.
Minimum three (4-5) years related experience (Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work).
Minimum of two (2) years staff management experience preferred.
Experience with KORE Software, SSB and/or FanManager, Ticketmaster Archtics, or other relational databases preferred.
Proficiency in SQL and/or SOQL.
Extensive Coding Experience and Knowledge.
Experience with Microsoft Dynamics CRM, Archtics.
Proficient in MS Excel, SQL, Word, PowerPoint, and Access.
Proficient in writing queries to extract information from databases manipulating results to perform analyzes.
Excellent organizational and communications skills, with strong strategic thinking, attention to detail and an ability to work both independently and in teams.
Maturity, professionalism, and a strong work ethic are essential.
Effective oral and written communication skills.
Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment.
Ability to work extended hours, including evenings and weekends as necessary.
Possess the highest integrity and ethical standards.
Strong analytical and problem-solving skills.
Demonstrated ability to manage multiple complex projects and produce high-quality deliverables.
Possess strong initiative and self-motivation.
Experience working in the sports and entertainment industry, preferred
Staff Duty Officer - Florida Panthers Hockey Club (Coral Springs, FL)
Job title: Staff Duty Officer
Reports to: General Manager
The Florida Panthers IceDen seeks a reliable, motivated, and responsible candidate to become part of our Panthers IceDen staff. The primary objective of this position is to watch the building and represent management during the evening hours. The staff duty officer will observe operations, staffing, and nightly activities to ensure smooth operation of the facility.
Perform building walk through and document any damages or issues that need to be reported.
Ensure staff are working efficiently, in proper uniform, and are adhering to the standards of excellence outlined in each department’s policies and procedures.
Monitor locker rooms to ensure locker room policies and procedures are adhered to.
Monitor on ice activities to ensure all participants have registered and paid.
Maintain a professional and high quality service oriented environment at all times.
Properly address complaints, disturbances, special requests and any other issues from customers that may arise.
Cash out each cashier at the end of their shifts, confirm their deposits/drawer count, and properly report any overages or shortages.
Handle cash up to $2000. Count at beginning and end of shift and give change to employees as needed.
Process refunds as needed.
Administer first aid and properly fill out incident reports as needed.
Other duties as assigned
First aid certified preferred
Strong leadership and communication skills
Attention to detail
Must be able to work weekends, nights, and holidays
Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)
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When you apply for this job online, you will be required to answer the following questions:
1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington