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Sales & Marketing: Ticket Sales
Account Executive, Ticket Sales - New York Islanders (Brooklyn, NY)

I. SUMMARY

Under general direction and supervision, this position is responsible for soliciting, selling, and managing high-end premium and club, as well as general seating, at Barclays Center relating to the New York Islanders. This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Generates revenue through cold calls and face-to-face presentations to area companies to sell, premium, club, and general season ticket packages;

·         Generates own leads by prospecting sales territory and generating referrals;

·         Makes sales calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward;

·         Strong emphasis in exploring opportunities to generate additional sales and revenue;

·         Achieves and exceeds weekly, monthly, and annual goals in both revenue and activity set by Senior Management;

·         Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals;

·         Oversees certain elements of the Inside Sales departmental functions and revenue activity;

·         Attends special events such as New York Islanders hospitality functions, business Clubs, Chamber of Commerce meetings, and other live lead generating opportunities;

·         Works with the Marketing Department and sales staff in order to generate customer leads and promote public awareness; and

·         Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A.     Education and/or Experience

·         Bachelor’s degree required;

·         3-5 years experience working in sales (preferably in ticket sales for a professional sports franchise).

B.     Knowledge/Skills/Abilities

·         Must have competencies in face-to-face presentations and event selling;

·         Must have experience working with CRM database applications;

·         Must be proficient with Microsoft Office, Outlook and related software skills;

·         Must have strong time management and organizational skills;

·         Must have excellent communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

·         Must have truly outstanding customer service and interpersonal communication skills;

·         Must have the ability to maintain an impeccable professional appearance;

·         Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

·         Must have a strong sense of self-awareness and emotional intelligence;

·         Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

·         Must have good decision-making skills, solid judgment and interpersonal effectiveness;

·         Must be able to manage and allocate tasks accordingly;

·         Must have an interest and ability in serving others as one of the primary functions of their job;

·         Must be self-directed and able to work independently;

·         Must be a flexible and reliable team player, both within own department and within company as a whole;

·         Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

·         Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

·         Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.     Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

May be required to travel on rare occasions (less than 5%); trips may require air travel and/or overnight stay for one or more nights.

B.     Physical Demands

This position requires the ability to lift up to 10 pounds.

C.     Work Environment

This person will primarily work in an office environment, however, is expected to attend all New York Islanders games at Barclays Center, as well as other Barclays Center events as needed.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.

Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.


Internships: Any Internship
INTERNSHIP: Iceworks Spring 2017 - New York Islanders Hockey Club (Syosset, NY)

INTERNSHIP: Iceworks Summer 2017 - New York Islanders Hockey Club (East Meadow, NY) 

Interning with the New York Islanders Organization is an experience unlike any other. Interns learn the inner workings of how a successful professional sports organization works.

The Islanders believe that interns are part of the foundation of any successful organization.  The Islanders are searching for prospective employees that would like an opportunity in the ever-competitive sports industry. As part of Islanders University, interns will experience the thrill of closing a sale, the importance of serving as an ambassador for the team in the community and the excitement of designing some of the most cutting edge merchandise seen around the league.

An intern should generally expect to work from 20-30 hours each week (days and hours can be flexible based on school schedules) and these hours would include working most events, and game nights. All intern positions call for general administrative work including, but not limited to: Maintaining and organizing files, data entry, copying, filing and faxing.

Internship Description:

Islanders Iceworks facility serves as a thriving figure skating and youth hockey training academy. Interns participating at the Iceworks facility internship will be assisting the Iceworks staff in interacting with a large customer base.

Internship hours: Approximately 3 days per week for a total of 15-20 hours per week

Responsibilities:

-          Handle heavy customer service both in person and over the phone

-          Give out information and answer questions about the facility and all programs

-          Receive and process registration forms including payments

-          Update and maintain class rosters

-          Collect ice fees for private lessons, freestyle sessions and skate rentals

-          Hand out skate rentals and ensure organization of skate rental room

-          Assist management with any other miscellaneous duties and responsibilities

Internship Qualifications:

-          Knowledge of hockey and/or figure skating (recommended but not required)

-          Customer service skills

-          Energetic and outgoing personality with a strong work ethic

-          Late afternoon/evening and weekend availability is a MUST!!  All interns will be assigned to at least one weekend shift per week

To be considered for an internship, you must include the following:

  • Resume
  • Cover letter
  • Availability

**Please note that we DO NOT provide housing or transportation for this internship. Interns are responsible for their own housing and transportation for the duration on the internship.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you knowledgeable of hockey?

2. Are you in College?

3. Do you live in Long Island?

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Sales & Marketing: Ticket Sales Management
Vice President, Ticket Sales & Service - New York Islanders (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

This position is responsible for overseeing ticket sales strategies and implementing best practices for all NY Islanders, VIP Sales, New Sales and Inside Sales.  Other responsibilities include hiring, training, coaching, and overseeing the management of the ticketing business sector in assigned areas.  The incumbent is also expected to facilitate the sale of Rinkside Seats, general season and partial ticket packages, group tickets and assist in the renewal of these products.

Brooklyn Sports & Entertainment, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops annual sales plans to support and strengthen organizational strategies and objectives;

  • Directs implementation and execution of sales policies and practices;

  • Hires and establishes direction for the lead manager in the following departments: New Sales, Inside Sales and Ticket Services for the  NY Islanders;

  • Manages the pursuit of yearly sales goals for each of the sales and suites departments;

  • Establishes and provides guidance on the expense budgets for each department;

  • Facilitates proper communication and reporting for all business lines to the SVP Ticket Sales & Service

  • Coordinates and collaborates with the Marketing department in the development of strategies creation of ticket sales and service materials, including web, social, collateral, and all other support materials;

  • Provides strategic insight based on market research and competitor analysis to deliver variability and dynamic pricing of seating inventory for all ticket plans and individual games;

  • Oversees the development and management of various sales teams capable of carrying out necessary sales and service initiatives;

  • Leads weekly sales meetings with the department heads to ensure all Directors and Account Managers are on track and held accountable to their team and individual goals;

  • Utilizes creative thinking for the next big idea to assist the organization in achieving sales goals;

  • Supports specific club initiatives, including Influencer programs and Barclays Center Business Alliance events;

  • Is proficient and understands CRM, Archtics and follows all office and company standard operating procedures;  

  • Ensure meet & greet season ticket holder events are successful in an effort to generate new business opportunities and client referrals;

  • Participates in special projects/project team(s), or other duties as directed.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  • Bachelor’s degree required;

  • 10-15 years sales experience with a minimum of eight spent in a sales management/supervisory role;

  • Sports and/or arena industry experience strongly preferred;

B. Knowledge/Skills/Abilities

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding interpersonal communication skills;

    • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

    • Must be self-directed and able to work independently;

    • Must be flexible and reliable team player, both within own department and within company as a whole;

    • Must have competencies in budgeting, sports marketing, ticket inventory systems and pricing strategy;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must exemplify skills and experience in sound employment practices such as hiring, training and performance management;

  • Must have proficiency in ticketing systems; managing ticket inventory, as well as creating and manipulating prices.

C. Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.                     

Physical Demands

This position requires the ability to lift up to 25 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend games and other events at Barclays Center including those on evenings, weekends and holidays.

Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Philadelphia, NY Islanders, NY Rangers, Boston, New Jersey, Washington, Detroit, St. Louis, Atlanta, Anaheim, Chicago, Dallas, Minnesota, Denver, Los Angeles, Phoenix, San Jose, Tampa, Toronto, Ottawa, Calgary, Edmonton, Vancouver, Nashville, Pittsburgh, Florida, Montreal, Carolina, Buffalo, Columbus

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