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Internships: Any Internship
Broadcasting and Production Intern - Minnesota Wild (St. Paul, MN)

In line with the Minnesota Wild’s mission to create a greater State of Hockey, the Broadcast and Production team is committed to entertaining all, from the casual fan to the hardcore fan.  The Broadcast and Production team is a tight-knit group that strives for excellence in a fast-paced, deadline-driven environment while maintaining a culture of comradery, balance and joy. This role includes working all Wild home games, multiple non-game related events and providing support to many areas of the organization.

Who are we looking for?

The ideal Broadcasting and Production Intern candidate is an enthusiastic, hard-working, reliable, loyal team player with a proclivity for dynamic storytelling, videography and has an editing background with an eye for seeing the unseen.  Creatively with a video camera and a knowledge for the ever-changing technology environment is a must.  He or she will support coverage of the hockey team and organization in a wide range of capacities while delivering superior customer excellence and have the drive to go the extra mile for fans, Season Ticket Holders, internal and external clients.  Passion and understanding of the game of hockey are key, as are dependability, flexibility in schedule and willingness to work in a collaborative business ecosystem.

Review of applications will begin 6/19 and will continue until the position is filled. Our desired start date is August 28. 

Position Summary/Description: The position is responsible for assisting in all aspects associated with the Minnesota Wild Broadcasting & Production Department and the In-Arena production for the Xcel Energy Center and associated campus  events. This is a full-time, seasonal position that will work approximately from August 2017 - July 2018. The hourly rate is $13.40 and the position is eligible for health insurance and 401(k) benefits.

Responsibilities/Essential Functions

  • Learn Xcel Energy Center A/V Control Room to complete daily tasks.
  • Log and achieve all Broadcast footage, In-Arena/Community footage.
  • Imput all broadcast information into Database and complete Database organization including archive software.
  • Fulfill footage requests as instructed.
  • Assist Minnesota Wild Broadcasting and Production Department on additional tasks.
  • Assist In –Arena Production for Minnesota Wild and other select Xcel Energy Center complex events.
  • Videotape and/or edit events as needed.
  • Edit events as needed.
  • Other duties as assigned.

Position Requirements:

FORMAL EDUCATION & CERTIFICATION

  • Bachelor's degree in Video Editing or Broadcasting/Communications with a Mass Media emphasis.

KNOWLEDGE & EXPERIENCE

  • Must have experiece in the television & digital production with knowledge of current television and production technology.
  • Possess a strong understanding of all electronic media editing and must have expierence using; Adobe Creative Cloud products, specifically Premiere Pro, Photoshop and After Effects.
  • Any graphic knowledge is helpful (i.e. Cinema 4D)
  • Strong ability to run multiple format cameras with the ability to light subject(s).
  • Knowledge of Hockey and sports in general is a must.
  • Ability to express creativity and creative ideas to others in addition to multitasking and prioritizing as necessary.
  • Willingness to adapt to changing enviroments and technologies.
  • Strong organizational skills required.
  • Attention to detail as well as ability to learn new ideas and concepts plus the ability learn on the fly.
  • Additional computer skills necessary.

WORK CONDITIONS 

  • Ability to work days, nights and weekends as needed
  • Lifting requirements – must be able to lift a minimum of 50 lbs.
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.

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Facility Operations/Security: Event Guest Relations
Coordinator, Suite Service and Premium Operations - Minnesota Wild/Xcel Energy Center (St. Paul, MN)

The Suite Service and Premium Operations team is dedicated to providing an exceptional and memorable premium seating experience in the Xcel Energy Center.

Who are we looking for?  The ideal candidate will have event management experience or progressive customer service in hospitality, sports or the entertainment field. Working a variety of events, including concerts, hockey and private events, you will flourish in a fun, fast-paced and dynamic environment that puts our guest’s experience first.  You will thrive in delivering superior customer excellence and have the drive to go the extra mile for our suiteholders.  Lastly, you will be reliable, flexible and passionate with a willingness to work collaboratively within a team environment.

Position Summary/Description:

The Coordinator of Suite Service and Premium Operations will assist with the management of existing client relationships and associated administrative objectives within the department. The Coordinator is the main point of contact for the day-to-day operations and assumes a pivotal role in each and every logistical operation relating to the guest's experience and satisfaction.  This position is responsible for sales and service efforts related to suite and premium seating, with a focus on maximizing customer retention and revenue, by developing suiteholder programs and events that enhance the overall client experience.

POSITION RESPONSIBILITIES

Office Operations – 60%

  • Oversee single game/event suite rental matrix, contract creation, processing of tickets and parking passes, invoices and receipts
  • Responsible for handling inquiries to the Premium Operations Department phone line and suite service and loge email inbox. Will uphold department expectations and provide professional and courteous responses within 24 hours.
  • Process all ticket, parking and guest pass requests for annual suiteholders and loge members
  • Communicate shared suite schedules for all events
  • Ensure department expectations of single suite rental deliverable timelines are met
  • Manage single game/event suite catering reports ensuring accuracy
  • Assist with maintaining suiteholder website
  • Schedule all contract based benefits
  • Maintain contract signer and suite administrator database
  • Assist with delivery and creating of event announcements
  • Oversee invoicing process of unpaid additional annual suite tickets, ensuring payment is received and processed in a timely manner
  • Attend weekly Suite Sales Team meeting
  • Attend Game Operations and Event Operations meetings as needed
  • Create event day materials for part-time staff
  • Additional tasks as assigned

Suite & Premium Arena Operations – 40%

  • Serve as Suite Level and Premium Operations Manager on Duty and execute all MOD responsibilities at events within Xcel Energy Center as assigned by Senior Manager or Director
  • Assist with ticketing, hassle-free ticketing, printing invoices and mailings to ensure deadlines are met
  • Assist in implementing exclusive suiteholder events
  • Act as Premium Representative in the Box Office when needed
  • Build and develop relationships with premium clients
  • Implementation of the defined service plan
  • Responsible for communication and follow up with Operations and other departments regarding maintenance and other relevant needs
  • Partner with Sales Team to deliver exceptional service for single rentals
  • Create event day signage for Premium areas
  • Coordinate with the department to ensure fulfillment of all last minute special requests
  • Responsible for suite concierge desk management (supplies, iPads, radios, printers, scanners, etc.)

 

POSITION REQUIREMENTS

Formal Education & Certification

  • 4 year college degree in hospitality, events management or related field, or equivalent experience

Knowledge & Experience

  • 1-3 years of experience in a customer service role, focused on guest needs in arena/event settings.
  • Must be proficient with Microsoft Office
  • Experience with Archtics is preferred

Personal Attributes

  • Ability to work in a team environment with a focus on creating exceptional fan and guest experiences.
  • Excellent customer service and communication
  • Ability to multi-task, especially under pressure
  • Creative and comfortable with problem solving s
  • Able to work in a changing, fast paced environment
  • Strong organization and event implementation skills.
  • Proven job reliability and dedication
  • Strong attention to details and ability to prioritize
  • Excellent verbal and written communication skills
  • Committed to ensuring superior guest service and supporting the team
  • Excellent interpersonal skills, with an ability to interact effectively and in a professional and mature manner
  • Positive, friendly, outgoing, winning attitude.
  • Ability to work though situations that may not have a perfect solution.

Work Conditions

  • Must be able to work extended flexible weekday hours as well as weekends and holidays.
  • Ability to lift 50 pounds and be on your feet for extended periods (8+ hours)
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
  • Must be willing and able to work in the following conditions: busy, with frequent interruptions.
  • Ability to perform the following actions continuously: sitting, using hands dexterously, talking, hearing.

 

 

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Internships: Any Internship
Marketing Intelligence Intern - Minnesota Wild (St. Paul, MN)

The ideal Marketing Intelligence Intern candidate is a hardworking, reliable, curious and a loyal team player with a penchant for mining data to uncover valuable insights.  He or she will learn to use databases and various analytical techniques to derive insights that will directly impact business and marketing decisions.  Passion and understanding of how analytical insights can help drive strategy are important, as are dependability, flexibility and willingness to work in a collaborative business ecosystem. 

Responsibilities/Essential Functions

  • Responsible for maintaing the accuracy of data, reports and dashboards using Tableau.
  • Develop reports and deliver ad-hoc analyses and insights on revenue-generating intiatives.
  • Validate and manage data transfers between sales and marketing platforms while maintaining data hygiene processes.
  • Manage data source connection to marketing automation platform.
  • Assist with building and executing day-to-day emails via copy-editing, coding, segmentation and deployment using Eloqua, our marketing automation platform.
  • Define segmentation for outbound communication and establish corresponding dynamic messaging. 
  • Support sales efforts by creating landing pages for various group ticket initiatives.
  • Other tasks or duties as assigned.

Position Requirements

Formal Education & Certification

  • Bachelor’s Degree required, but current MBA student preferred

Knowledge & Experience

  • Advanced with Microsoft Excel (vlookup, pivot tables/charts, conditional formatting)
  • Attention to detail with excellent written and verbal communication skills
  • Basic understanding of Microsoft Dynamics CRM, Google Analytics, Omniture, email coding (HTML/CSS), SQL and Eloqua (or any other marketing automation platform).
  • Experience with data visualization tools

Personal Attributes

  • Able to identify problems, their sources, and their potential solutions
  • Excellent time management and organizational skills with ability to successfully prioritize and multi-task
  • Willingness to learn new skills/processes quickly.
  • Ability to work collaboratively within team environment
  • Possess a strong work ethic and high level of integrity
  • Demonstrates a positive attitude
  • Coachable, open to learning and accepting feedback

Work Conditions

  • Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.  

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Facility Operations/Security: Security
Security Officers (Full-Time) - Minnesota Wild (St. Paul, MN)

We are currently accepting applications for a full-time Security Officers. We have multiple shifts available. Our team is committed to providing a safe and secure campus to our employees and guests. We work hockey games, concerts, conventions, large and small events and also present during the week’s business hours. We are staffed 24/7.  

Who are we looking for? Working on a close team, you will be part of a group that is dedicated, supportive and knowledgeable.  You will have sound judgement, the ability to stay calm under pressure and have excellent interpersonal skills.

As an officially designated Yellow Ribbon Company, we are committed to serving those who have served our country, we encourage service members and veterans to apply.

Position Summary/Description: The purpose of this position is to observe and report any conditions which may negatively affect the safety and/or security of the Xcel Energy Center, 317 On Rice Park and the RiverCentre Complex.

Responsibilities/Essential Functions

  • Observe conditions or incidents and report incidents/conditions to the appropriate management staff and/or St. Paul Police/Fire Departments
  • Walk the campus to perform timely and accurate security/safety patrols including stairwells
  • Respond to requests for assistance from MSE staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
  • Attentively monitor and operate security camera systems and digital recording devices
  • Gather and report any information about unusual events that occur on our campus
  • When requested, provide escorts of persons to and from locations within the campus facilities
  • Freight management – monitor and track deliveries, lift, push, and pull freight to move and deliver it when needed
  • Will work different days and shifts depending on need
  • Other event-related duties as assigned

Position Requirements

Formal Education & Certification

  • 6 to 12 months experience in security-related field, preferably experience in uniformed contract security company, military experience or law enforcement.
  • High school diploma or equivalent experience
  • First aid certification preferred

Knowledge & Experience

  • Strong interpersonal/customer service skills
  • Ability to communicate effectively with clients and other department personnel and management
  • Previous experience with Closed Circuit Television (CCTV) or Access Controls systems helpful

Work Conditions

  • Must be able to pass a background check
  • Lifting requirements – must be able to lift a minimum of 20 pounds and occasionally up to 50 pounds
  • Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc

Available Shifts:

  • Tuesday - Saturday 3 p.m. - 11:30 p.m.  
  • Sunday - Thursday 3-11:30 p.m.
  • Sunday - Thursday 7 a.m. - 3:30 p.m.
  • Hourly rate is $13.00 + increase after successful 6 month review

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Apply for Future Notification Only: Future Notification
Future Notification Only - NHL and its Member Clubs (Various Locations, NA)

 If you would like to be notified of positions in the future with NHL Clubs or the League Office, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of an NHL Club) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NHL cities in which you want to work -i.e. Anaheim, Arizona, Boston, Buffalo, Carolina, Chicago, Colorado, Columbus, Dallas, Detroit, Edmonton, Florida, Los Angeles, Minnesota, Nashville, New Jersey, NY Islanders, NY Rangers, Las Vegas, Pittsburgh, San Jose, St. Louis, Tampa, Washington

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